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Handbook M-39 June 2019 Transmittal Letter 14

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Handbook M-39 June 2019 Transmittal Letter 14 ManagementTransmittal of Delivery Letter Services Handbook M-39 June 2019 Transmittal Letter 14 A. Explanation. This is a partial revision of Handbook M-39, Management of Delivery Services, incorporating revisions published in the Postal Bulletin dated July 25, 2013. This edition is a complete re-issue of Handbook M-39. B. Availability: Copies are available for Postal Service employees on the Postal Service PolicyNet Web site at http://blue.usps.gov: In the left-hand column under “Essential Links,” click on PolicyNet, and then in the column on the right, click on Handbooks. C. Questions and Comments. Send suggestions and comments about this handbook to the following address: DELIVERY OPERATIONS SUPPORT UNITED STATES POSTAL SERVICE 475 L’ENFANT PLZ SW RM 7142 WASHINGTON DC 20260-2802 D. Cancellations. All previous issues of Handbook M-39 are obsolete. Discard all previous editions. Please recycle. E. Effective Date. This handbook is effective June 2019. Kevin L. McAdams Vice President Delivery Operation Contents Transmittal Letter . i 1 Administration of City Delivery Service . 1 11 Introduction. 1 111 Basic Requirements . 1 112 Types of Routes . 2 113 Types of Delivery. 3 114 City Delivery Area Map . 4 115 Discipline. 4 116 Mail Processing for Delivery Services . 5 117 Utilizing Work Area and Equipment . 8 118 Satchel Carts. 13 12 Office Work Routine . 13 121 Carrier Work Methods — Office . 13 122 Scheduling Carriers. 17 123 Providing Relay Service . 19 124 Parking Area . 23 125 Carrier Work Methods — Street . 23 126 Office Work While Carrier Is on Route . 26 127 Office Work When Carriers Return From Route . 35 128 Operations Analysis . 36 13 Analyzing Operations . 39 131 Carrier Operations. 39 132 Review of Collection Service. 46 133 Collection Service . 47 134 Street Management. 50 14 Adjustments . 52 141 Minor Adjustments . 52 142 Extension of City Delivery Service . 58 143 (Reserved) . 59 144 Expedited Preferential Mail Delivery Program. 59 145 VIM (Vertical Improved Mail) . 61 15 City Delivery Service Motorization . 62 151 Surveys . 62 152 Selection of Vehicles . 63 153 Preparation for Conversion . 63 154 Route Inspections . 64 June 2019 iii Management of Delivery Services 16 Parcels . 64 161 Parcel Delivery Requirements . 64 162 Analysis of Parcel Operations . 65 163 Review of Sack Routing System . 65 17 Travel and Transportation of Carriers . 65 171 City Carrier Transportation Agreement . 65 172 Transit Agreement (Public Transportation) . 68 173 Emergency Vehicle Hire . 69 18 Quality Control Guidelines — Undeliverable as Addressed Mail . 70 181 Delivery Units — All. 70 182 Computerized Forwarding Units . 71 2 Mail Counts and Route Inspections . 73 21 Advance Preparations . 73 211 Selecting Period for Mail Counts and Route Inspections . 73 212 Responsibility for Advance Preparations . 74 213 Review and Analysis of Carrier Control Forms . 74 214 Review of Operating Procedures . 80 215 Posting Notice of Scheduled Mail Count and Inspection . 81 216 Managers’ Assignments and Responsibilities . 81 217 Dry-Run Count . 82 218 Estimating an Office Time for DPS Planning Purposes . 86 22 Conducting the Count of Mail. 86 221 Schedules and General Rules Governing Count. 86 222 Completion of PS Forms 1838, 1838-A, 1838-B, and 1838-C . 89 223 Disposition of PS Forms 1838, 1838-A, 1838-B, and 1838-C . 109 23 Conducting the Route Inspection. 109 231 General . 109 232 Conduct of Route Examiner . 110 233 Cancelling Inspection . 110 234 Record and Evaluation . 111 24 Analysis and Adjustments — Letter Routes . 125 241 Summary of Count and Inspection . ..
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