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Bank Asia Ltd View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by BRAC University Institutional Repository Bank Asia Ltd For a better tomorrow Bank Asia Ltd. Internship Report On “Sustainable Banking: A Conscious Thought for Making Differences” SUBMITTED TO: Sayla Sowat Siddiqui Senior Lecturer, BRAC Business School BRAC University SUBMITTED BY: Nazneen Islam ID: 12104174 BRAC Business School, BRAC University Date of Submission- 01.06.16 Bank Asia Ltd. iii Letter of Transmittal June 01, 2016 Sayla Sowat Siddiqui Senior Lecturer, BRAC Business School, BRAC University Subject: Submission of Internship Report Dear Madam, I am here by submitting my Internship Report, which is a part of the BBA program curriculum. It is a great achievement to work under your active and co-operative supervision. This report titled, “Sustainable Banking, A Conscious Thought for Making Differences” is based on the sustainable banking activity of Bank Asia Ltd. I have got the opportunity to work in the General Banking, Customer service, Remittance and Credit Department of Bank Asia Ltd for 12 weeks, under the supervision of Nehal Hossain, Manager of Bank Asia Ltd Shantinagar Branch. This project gave me the opportunity to have practical experience of banking operation, helped to learn about the culture and internal operations of a bank. The projects also helped me to develop about the banks contribution for the sustainable development of the society. I shall be highly obliged if you are kind enough to receive this report and provide your valuable judgment about it. It would be my immense pleasure if you find this report useful and informative to have an apparent perspective on the issue. Sincerely Yours Nazneen Islam ID: 12104174 BRAC Business School. Bank Asia Ltd. iv Acknowledgement First and foremost of all, I would like to convey my heartiest gratitude and total devotion to almighty Allah for blessing me with the ability, strength and patience as well as keeping me active in performing my internship task successfully. It gives me immense pleasure to thank my Faculty Advisor Sayla Sowat Siddiqui miss, Senior Lecturer, BRAC Business School, BRAC University for her whole-hearted supervision during my organizational attachment period. I am also grateful to Mr. Nehal Hossain, as my organizational supervisor. It would have been very difficult to prepare this report up to this mark without their guidance. My gratitude goes to entire Department of OCSAR of BRAC University for arranging Internship Program that facilitates integration of theoretical knowledge with real life situation. Last but not the least; I would like to convey my special gratitude to Salman Tareq Ali, Sub Manager, Mr. Rajib Kumar Dey, Senior Officer Foreign Exchange Dept, Mr. Mynul Islam, Senior officer Credit Dept, Mitu Das, Officer Credit Dept, Mr. Mokhlesur Rahman, officer, Credit Dept, Farzana Sulatana, GB in-Charge, Mithy Paul Chowdhury, Junior Officer, Customer Service, Poly Akther, MTO for helping me throughout the time I worked in the Bank for my internship. Moreover, I would like to express my gratitude to Bank Asia Ltd for the opportunity it gave to me for working over there. I must mention the wonderful working environment and group commitment o this organization that has enables me to deal with a lot of things related to banking operations. Bank Asia Ltd. v Table of Contents Executive Summary .....................................................................................................................................viii Chapter: 1 ..................................................................................................................................................... 9 The Organization Overview. ......................................................................................................................... 9 1.1 Introduction ....................................................................................................................................... 10 1.2 History of Bank Asia Ltd: ................................................................................................................. 11 1.3 Company Profile: .............................................................................................................................. 13 1.4 Vision of the Bank Asia Ltd ............................................................................................................. 14 1.5 Mission of Bank Asia Limited .......................................................................................................... 14 1.6 Goal of Bank Asia Limited ............................................................................................................... 14 1.7 Strategic Plan of Bank Asia Limited ................................................................................................ 15 1.8 Core Values of Bank Asia Limited ..................................................................................................... 15 1.9 Corporate Governance & Regulatory Compliance............................................................................ 16 1.10 Features of Bank Asia Limited ......................................................................................................... 16 1.11 Corporate Culture of Bank Asia Limited ........................................................................................ 17 1.12 Principal Activities of Bank Asia Limited ...................................................................................... 18 1.13 Product & Services of Bank Asia Limited ...................................................................................... 18 1.14 Departments & General activities of Bank Asia Ltd ...................................................................... 22 1.15 Corporate Structure: ........................................................................................................................ 24 1.16 Operational Network Organogram: ................................................................................................ 25 Chapter: 2 ................................................................................................................................................... 26 JOB Responsibilities .................................................................................................................................... 26 2.1 Job Description ................................................................................................................................. 27 2.2. Specific Responsibilities .................................................................................................................. 27 2.3 Critical Observation and Recommendation. ..................................................................................... 29 Chapter 3 .................................................................................................................................................... 31 Project Analysis ........................................................................................................................................... 31 “Sustainable Banking of Bank Asia Ltd, A conscious though for making Differences” ............................... 31 Bank Asia Ltd. vi 3.1 Summary of the Project .................................................................................................................... 32 3.2 Description of the Project ................................................................................................................. 33 3.3.3 What is Sustainable Banking? ........................................................................................................ 35 3.3.2. Financial Inclusion: ........................................................................................................................ 36 3.3.3 Relationship of Financially Exclusion with Poverty Alleviation. ..................................................... 38 3.3.4 Who are financially excluded people: ............................................................................................ 40 3.3.5 The Role of Banks for Sustainable Development ........................................................................... 40 3.3.6 Financial Inclusion by Bank Asia Ltd. ............................................................................................. 41 3.3.6 (1). “PROBAHO”- SME LOAN PRODUCT ......................................................................................... 41 3.3.6 (2) Online Gateway Service- “PAYONNER" .................................................................................... 43 3.3.6 (3) SCHOOL BANKING “SMART JUNIOR SAVER” ............................................................................ 44 3.3.7 (1) Agent Banking ........................................................................................................................... 46 3.3.7 (2) Mobile Banking Service, “HELLO”: ............................................................................................ 49 3.3.8 “Green Financing”- an initiative by Bank Asia Ltd for Sustained Growth ...................................... 53 3.3.8 (1) Agriculture: ........................................................................................................................ 53 3.3.8 (2) Financing “Solar Home System” ........................................................................................ 54 3.3.8 (3) Investment in “ETP” and
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