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Sustainability Report 2014 CONTENTS ASX-Iisted Sydney Airport comprises Sydney Airport Limited and Sydney Airport Trust 1 Sustainability Report 2014 CONTENTS 2 Managing Director and CEO’s message 4 1. Introduction 5 1.1 About Sydney Airport 7 1.2 About this Report 14 2. Engaging and responding to our stakeholders 15 2.1 Embracing stakeholder relationships 18 2.2 Transparency and communication 22 3. Responsibly managing the airport, enhancing the passenger experience 23 3.1 Meeting passenger expectations regarding airport experience 27 3.2 Meeting airline expectations 28 3.3 Sustainable and efficient use of the asset 32 3.4 Aviation and climate change impacts 34 3.5 Safety and security 36 3.6 Managing noise impacts on nearby communities 38 4. Supporting passenger growth 39 4.1 Anticipated increase in passenger demand 42 4.2 Getting to and from Sydney Airport 44 5. Developing our people 45 5.1 Employee engagement, development and wellbeing 54 6. Feedback 55 7. GRI Content Index 68 Appendix COMMITTED TO A SUSTAINABLE FUTURE At Sydney Airport, our vision is to deliver a world-class airport experience and foster the growth of Sydney Airport for the benefit of Sydney, New South Wales (NSW) and Australia. There are four pillars that underpin Sydney Airport’s commitment to being a long term and sustainable enterprise. Engaging and responding to our stakeholders • Embracing stakeholder relationships • Transparency and communication Responsibly managing the airport, enhancing the passenger experience • Meeting passenger expectations regarding airport experience • Meeting airline expectations • Sustainable and efficient use of the asset • Aviation and climate change impacts • Safety and security • Managing noise impacts on nearby communities Supporting passenger growth • Anticipated increase in passenger demand • Getting to and from Sydney Airport Developing our people • Staff engagement, development and wellbeing SUSTAINABILITY REPORT 2014 1 MANAGING DIRECTOR AND CEO’S MESSAGE Sydney Airport’s business priorities We hope this first consolidated reflect our stakeholder-focused account of our sustainability view of sustainability. We seek performance will assist in improving to provide a world-class airport transparency and understanding experience to those who use our of our priorities amongst all our airport, be responsive to all our stakeholders, and offer our investors airline and aviation partners, as well greater insight into our plans as passenger, customer and staff for addressing the sustainability needs while at all times ensuring challenges and opportunities faced their safety and security. We also by our organisation and the airport aim to be a good neighbour to the sector more widely. communities surrounding us and In particular, I would like to highlight in which we operate. the following achievements in 2014. We plan for and deliver sustainable Sydney Airport: growth in line with increasing demand • Generated EBITDA of $948.3 for aviation services in a constantly million, a 6.1% increase relative changing environment and are Kerrie Mather to passenger growth of 1.7%, and committed to being an employer Managing Director and Chief Executive Officer paid distributions of 23.5 cents per of choice, attracting and retaining stapled security to shareholders; the right people to deliver our vision. Sydney Airport is delighted to • Received approval from the Sydney Airport operates in present our inaugural Sustainability Australian Government for Sydney an extremely complex, dynamic Report. This report captures the Airport’s Master Plan 2033 and heavily regulated operational contributions and initiatives, as providing a vision for efficient, environment. In areas within our well as the strategies and intent economic and sustainable direct control we aim to innovate driving them, which together development of the airport and stay ahead of the curve, and represent our commitment to over the next 20 years; being a sustainable enterprise. within the airport sector we are regarded as a leader in technological • Increased the frequency of our In preparing this report, we have innovation. At times government customer surveys, identifying focused on what sustainability policy and regulations limit our ability key drivers of overall satisfaction means for Sydney Airport. As a vital to respond rapidly and flexibly to (terminal presentation, ambience, community asset of national strategic the needs of our customers. In the passenger processing and and economic significance we are areas outside our direct control customer service) and used committed to managing the airport we are committed to working with this information to inform safely and ensuring sustainable our partners, including airlines and our investment priorities; and efficient use of our assets government agencies, to provide • Continued to work closely with for the long term. them with information and options airline partners, identifying and to help them operate as efficiently delivering improvements on their as possible. key areas of focus including general wayfinding, comfort of gate areas and increased processing on outbound departures; 2 SYDNEY AIRPORT • Continued to successfully Finally, to our investors and all implement our commitment our other stakeholders who have to diversity with increases in encouraged us to publicly report the number of women employed We seek to provide on our sustainability performance, and female representation on we have listened to your feedback. the Board; a world-class airport This inaugural report is a first step in public sustainability reporting • Established a framework to experience to those and we are committed to building measure and benchmark our who use our airport, on this. Work is underway to develop community investment; be responsive to a comprehensive set of indicators • Rolled out a revised Safety of performance that reflect the Management System with a key all our airline and highest priorities of our stakeholders focus on equipping managers aviation partners, and these will be included in future with the skills required to carry reports. In many areas covered out their roles and promote safety as well as passenger, by this report, these goals and at the airport; customer and staff targets are already well embedded in our day-to-day management • Received approval from the needs while at all times of the airport (such as safety Australian Government for Sydney and customer satisfaction), while Airport’s five-year Environment ensuring their safety in others they are currently under Strategy, providing the strategic and security. revision (such as greenhouse gas direction for the environmental and energy management). management of the airport; Looking to the future, we have We welcome feedback from all our • Achieved Level 1 certification under a number of opportunities and stakeholders on this report to ensure the Airport Carbon Accreditation challenges. We will continue to we can build upon and improve our scheme and progressed towards astutely manage our assets and accountability going forward. developing a revised Energy revenue sources to advance our Savings and Carbon Reduction business and that of our airline Plan; and customers. We will also seek to • Commenced formal consultation manage the key developments with the Australian Government underway, without impacting the and community engagement in quality of service or infrastructure KERRIE MATHER relation to Sydney Airport’s Right that supports our day-to-day MANAGING DIRECTOR AND operations. CHIEF EXECUTIVE OFFICER of First Refusal, which provides SYDNEY AIRPORT the opportunity to develop and operate a second major airport within 100 kilometres of Sydney’s CBD. SUSTAINABILITY REPORT 2014 3 1 INTRODUCTION 4 SYDNEY AIRPORT 1.1 ABOUT SYDNEY AIRPORT Sydney (Kingsford Smith) Airport Sydney Airport is an ASX top 30 (the airport), is Australia’s primary publicly listed company, owned 44 gateway, handling over 40% of by millions of Australians through all international and 44% of all more than 90,000 investors international destinations domestic and regional passengers including the majority of Australia’s within Australia. It is an essential major institutional and industry part of the global transport superannuation funds. Sydney network connecting Sydney to Airport is responsible for the 44 international, 22 interstate airport’s infrastructure and many 22 and 22 regional destinations. The of the activities that take place interstate destinations airport is conveniently located eight within the airport precinct. There kilometres from Sydney’s CBD and are a number of other parties who less than 10 kilometres from major play vital roles in the airport’s tourist attractions. This proximity operation. The table on page six benefits both business and tourism presents an overview of the different 22 and helps to support Sydney and responsibilities of Sydney Airport, regional destinations NSW’s economic prosperity. governments and other third parties in managing the airport. SUSTAINABILITY REPORT 2014 5 INTRODUCTION /// PARTNERS AND RESPONSIBILITIES FOR MANAGING SYDNEY AIRPORT Sydney Airport Governments and government Airport users, service providers Includes activities within Sydney agencies and facilities Airport’s control, including service Includes activities undertaken by Includes third party operators and providers contracted directly by Australian and NSW governments airport users undertaking activities Sydney Airport (indicated with *) and their respective agencies. Sydney within the airport. Sydney Airport
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