Glossop Fire Station the Proposal
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Derbyshire Fire & Rescue Service Glossop and Matlock Fire Stations: Duty System Consultation Opinion Research Services March 2018 Opinion Research Services Derbyshire Fire and Rescue Service: Duty System Consultation (March 2018) As with all our studies, findings from this research are subject to Opinion Research Services’ Standard Terms and Conditions of Contract. Any press release or publication of the findings of this research requires the advance approval of ORS. Such approval will only be refused on the grounds of inaccuracy or misrepresentation. © Copyright March 2018 Opinion Research Services (ORS) The Strand, Swansea, SA1 1AF 01792 535300 www.ors.org.uk Spin-out company of Swansea University ght March 2016 2 Opinion Research Services Derbyshire Fire and Rescue Service: Duty System Consultation (March 2018) Contents Acknowledgements .......................................................................................................................................... 4 Executive Summary and Conclusions ............................................................................................................... 6 The Commission ........................................................................................................................................ 6 Consultation Process................................................................................................................................. 6 Summary of Consultation Strands ............................................................................................................ 7 Consultation Findings ............................................................................................................................... 9 Conclusions ............................................................................................................................................. 16 Project Overview ............................................................................................................................................ 18 Opinion Research Services ...................................................................................................................... 18 The Commission ...................................................................................................................................... 18 The Consultation Process ....................................................................................................................... 19 Consultation Programme Proportional and Fair ................................................................................... 24 The Report ............................................................................................................................................... 25 Consultation Findings: Glossop Fire Station .................................................................................................. 26 The Proposal............................................................................................................................................ 26 Open Questionnaire................................................................................................................................ 26 Focus Group with Members of the Public .............................................................................................. 30 Written Contributions ............................................................................................................................. 32 Additional Contributions ........................................................................................................................ 36 Consultation Findings: Matlock Fire Station .................................................................................................. 41 The Proposal............................................................................................................................................ 41 Open Questionnaire................................................................................................................................ 41 Focus Group with Members of the Public .............................................................................................. 45 Written Contributions ............................................................................................................................. 48 Additional Contributions ........................................................................................................................ 52 Overall Conclusions ......................................................................................................................................... 53 Introduction ............................................................................................................................................ 53 Range of Opinions and Assessment Criteria .......................................................................................... 53 Appendix 1: The Consultation Questionnaire ................................................................................................ 55 Appendix 2: Summaries of Residents’ Written Contributions ...................................................................... 57 3 Opinion Research Services Derbyshire Fire and Rescue Service: Duty System Consultation (March 2018) Acknowledgements Opinion Research Services (ORS) is pleased to have worked with Derbyshire Fire and Rescue Service (DFRS) on the consultation programme reported here. We hope our report will inform the future planning of the service. We are grateful to all of those who completed the questionnaire or submitted a written submission - and to those who took part in the focus groups. The latter in particular were patient in listening to background information before entering positively into open discussions about challenging topics, with some controversial aspects in some cases. They engaged with the Service, with the issues under consideration and with each other in discussing their ideas readily. We thank DFRS for commissioning the project and we particularly thank the officers with whom we have worked with for their collaboration and for attending the focus groups and meetings to answer people’s many questions. Such meetings benefit considerably from such readiness to answer participants’ questions fully and frankly, as in this case. At all stages of the project, ORS’s status as an independent organisation facilitating aspects of the consultation as fairly as possible was recognised and respected; this is an independent report and has not been influenced or shaped by DFRS or any other party. We are grateful for the trust, and we hope this report will contribute usefully to thinking about DFRS’s development in difficult times. 4 Opinion Research Services Derbyshire Fire and Rescue Service: Duty System Consultation (March 2018) The ORS Project Team Project Design and Management Kelly Lock Kara Stedman Fieldwork Management Robyn Griffiths James Greenwood Focus Group Facilitators Dale Hall Kelly Lock Report Authors Kelly Lock Kara Stedman Alys Thomas 5 Opinion Research Services Derbyshire Fire and Rescue Service: Duty System Consultation (March 2018) Executive Summary and Conclusions The Commission 1. Derbyshire Fire and Rescue Service (DFRS) and Derbyshire Fire and Rescue Authority (DFRA) are considering options for the future of fire and rescue services across the county in the context of steadily reducing risk (when measured in terms of the number of incidents) and financial constraints. 2. The consultation proposal under consideration was to change the current duty systems at Glossop and Matlock Fire Stations from ‘day staffing’ (whereby full-time firefighters provide an immediate response from the fire station between 8am and 6pm, and outside these hours the same personnel provide cover under the on-call shift system, generally responding from housing at the station provided by the Authority) to either: Option 1: Monday to Friday (immediate response Monday to Friday daytime - and on- call at all other times) Option 2: Monday to Friday plus (immediate response Monday to Friday daytime and on weekends - and on-call at all other times); and Option 3: On-call (on-call at all times). 3. On the basis of our experience of the fire and rescue service and many statutory consultations, ORS was commissioned to undertake a programme of key consultation activities, and provide this interpretative report of findings. Consultation Process 4. DFRS’s consultation ran for 10 weeks from December 8th 2017 to February 16th 2018, during which ORS: Implemented and analysed responses to an online and paper version of an open consultation questionnaire; and Recruited, facilitated and reported two deliberative focus groups with members of the public in Glossop and Matlock. 5. We have also included in this report six written submissions received by DFRS - one from the Fire Brigades Union (FBU), one from the Retained Firefighters’ Union (RFU), one from Ruth George MP, one from Matlock Town Council and two from Derbyshire residents. Three 6 Opinion Research Services Derbyshire Fire and Rescue Service: Duty System Consultation (March 2018) make reference to both stations, whereas the other is specific to Glossop. As organisations or individuals that represent either staff or local residents, those from the representative bodies, Ruth George MP and Matlock Town Council have been summarised in the main report that follows - whereas those from the