Emotions 101
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Emotion Work and Psychological Well-Being a Review of the Literature and Some Conceptual Considerations
Human Resource Management Review 12 (2002) 237–268 www.HRmanagementreview.com Emotion work and psychological well-being A review of the literature and some conceptual considerations Dieter Zapf* Department of Psychology, Johann Wolfgang Goethe-University Frankfurt, Mertonstr. 17, D-60054 Frankfurt, Germany Abstract In this article, the state of the art of research on emotion work (emotional labor) is summarized with an emphasis on its effects on well-being. It starts with a definition of what emotional labor or emotion work is. Aspects of emotion work, such as automatic emotion regulation, surface acting, and deep acting, are discussed from an action theory point of view. Empirical studies so far show that emotion work has both positive and negative effects on health. Negative effects were found for emotional dissonance. Concepts related to the frequency of emotion expression and the requirement to be sensitive to the emotions of others had both positive and negative effects. Control and social support moderate relations between emotion work variables and burnout and job satisfaction. Moreover, there is empirical evidence that the cooccurrence of emotion work and organizational problems leads to high levels of burnout. D 2002 Published by Elsevier Science Inc. Keywords: Emotional labour; Burnout; Service interaction; Action theory 1. Introduction Emotions in organizations have found increasing interest among scientists and practi- tioners in recent years (Ashforth & Humphrey, 1995; Briner, 1999; Fineman, 1993). One of the topics is emotional labor or emotion work, in which the expression of organizationally desired emotions is part of one’s job. Emotion work occurs when one has to work with people * Tel. -
Relationship Between Emotional Intelligence and Coping Among Children in the U.S
RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND COPING AMONG CHILDREN IN THE U.S. Presented by: Sarah Vengen Faculty Supervisor: Dr. Hadih Deedat BACKGROUND ON EMOTIONAL INTELLIGENCE • Link between EI & social intelligence (SI) and their ability to influence each other (Schutte et al., 1998; Sharma, 2008) • Leading scholars in Emotional Intelligence (EI) literature • Salovey, Mayer, Caruso, Brackett, Bar-On, Wong, Law, Goleman, Schutte • Components of EI (Law et al., 2004; Bar-On, 2006; Schutte et al., 1998) • Perceive, Recognize, Identify, Appraise, Understand, Express, Regulate, Use, Manage in order to facilitate thinking and performance • Scales / Measures • WLEIS, Bar-On EQI, TEIQue, MEIS, Schutte EIS, SREIS • Literature reviewed is primarily international (Europe, Asia, Africa, Middle East); lack of studies performed on American subjects Mood Meter - Marc Brackett, PhD BACKGROUND ON COPING • Leading scholars in coping literature • Lazarus, Laborde • Strategies (from the BreifCope in Boyer et al., 2017) • Self-distraction, denial, substance use, emotional support, behavioral disengagement, venting, positive reframing, acceptance, religion, self-blame • Styles / Types • Problem-focused vs. emotion-focused • Active vs. passive coping • Scales / Measures • Coping Effectiveness Scale, Children’s Coping Strategies Checklist, Coping Inventory for Stressful Situations, BriefCope PURPOSES 1) Discuss preliminary findings and themes from this review of available literature that explores EI and coping in children up to 18 years old . 2) Raise -
Sorry, There's No Easy Toolkit for Social-Emotional Learning. but It's Worth the Work SEL Has an $11 Return on Every $1 Investment
OPINION Sorry, There's No Easy Toolkit for Social-Emotional Learning. But It's Worth the Work SEL has an $11 return on every $1 investment. So what are we waiting for? By Marc Brackett & Diana Divecha January 17, 2020 Not long ago the two of us gave a talk to a group of mental-health professionals about the teaching of emotional intelligence. Afterwards, a leading child psychiatrist approached us to applaud our appeal for greater social-emotional learning (SEL) in schools. The psychiatrist added: “We’re going to need another 8,000 child psychiatrists in the United States to deal with all of the mental-health problems our children are having.” “You misunderstood us,” Marc responded. “We want to put you all out of business.” The ultimate goal of the SEL field is to weave the teaching of social-emotional intelligence throughout children's education so lives are enhanced and crises are rare. But, as the eminent psychiatrist was pointing out, we have a long way to go. This winter marks the 30th anniversary of the first scholarly publication on emotional intelligence. In it, Peter Salovey of Yale University and John D. Mayer of the University of New Hampshire challenged the proposition that emotions mostly cloud judgment and get in the way of rational thought. Instead, Salovey and Mayer said, when we use emotions wisely, we make better decisions and have improved mental health and relationships. A few years later, the Collaborative for Academic, Social, and Emotional Learning (CASEL) was founded to support high-quality, evidence-based SEL as essential curricula from preschool through high school. -
Determinants of Emotion Work
Determinants of Emotion Work Dissertation zur Erlangung des Doktorgrades der Mathematisch-Naturwissenschaftlichen Fakultäten der Georg-August-Universität zu Göttingen vorgelegt von Andrea Fischbach aus Montabaur Göttingen 2003 D 7 Referent: Prof. Dr. G. Lüer Korreferent: Prof. Dr. U. Lass Tag der mündlichen Prüfung: Meinem Vater Karl Fischbach in Liebe und Anerkennung Acknowledgments p. I Acknowledgments I would like to thank Prof. Dr. Gerd Lüer and Prof. Dr. Uta Lass for supervising this dissertation and their helpful comments that helped develop this paper into its present version. Special thanks are due to Prof. Dr. Dieter Zapf who encouraged my research in emotion work, shared his ideas, and provided support throughout many problems. Discussing the subject with him was always fruitful and inspiring. I would also like to thank the many students who were involved in collecting data and developing research ideas: first, my students from the experimental courses in the last four years; and second, Dipl.-Psych. Kerstin Kielhorn, Dipl.-Psych. Katrin Meyer, Dipl.-Psych. Juliane Retzlaff, and Dipl.- Psych. Astrid Selke who did their theses on emotion work and helped collect data for this dissertation as well as shared their ideas. Research with these students was always fun and I can not imagine this dissertation without their help. Margarita Neff-Heinrich assisted in the preparation of this dissertation by proofreading and offering helpful suggestions for improving its readability. She was also a real friend in stressful times and available any time I needed her— motivating me with her "we will make it" in times I couldn't imagine it at all. -
PIDP 3250 - ASSIGNMENT 1 Reflective Writing - 2 (Week 3, Jan 29- Feb 04)
PIDP 3250 - ASSIGNMENT 1 Reflective Writing - 2 (Week 3, Jan 29- Feb 04) Submitted by Reena Alias (Student ID: 000411787) REFLECTIVE WRITING – 2 Objective: While reading chapters 3 to 6 of the book, ‘Student Engagement Techniques: A Handbook for College Faculty’, what really struck me is the notion that consider the value in designing courses to address student’s emotional states and the following statement in the same paragraph: “Recognising and making adjustments when a student feels sad, stressed, or threatened can remove roadblocks not solvable by cognitive strategies alone” (Barkley, 2009, p. 35) Reflective: Understanding and addressing the emotional state of a student is an undoubtedly significant role of any teacher. I perfectly agree to the statement and also emphasize the fact that cognitive strategies alone cannot solve and remove the roadblocks affected by the emotional state of a student in learning. Many instances that I encountered during my teaching career are the reason why I strongly feel that cognitive strategies alone cannot manage some critical situations. During the early stages of my teaching career, I met a student who was devastated due to his mother’s untimely death. He became totally disengaged and loses his interest and motivation. After addressing his emotional state of depression, he got back to his feet. Similarly another student, who was a chain smoker and alcoholic, could not actively engage in his learning in spite of his immense abilities and talents. These are only few examples among those many that flash through my mind. Interpretive: Surveys showed that our present generation is more emotionally troubled than the previous, which is a really disturbing fact. -
Essays on Emotion Work Among Black Couples
Together, Close, Resilient: Essays On Emotion Work Among Black Couples The Harvard community has made this article openly available. Please share how this access benefits you. Your story matters Citation Bickerstaff, Jovonne J. 2015. Together, Close, Resilient: Essays On Emotion Work Among Black Couples. Doctoral dissertation, Harvard University, Graduate School of Arts & Sciences. Citable link http://nrs.harvard.edu/urn-3:HUL.InstRepos:17467493 Terms of Use This article was downloaded from Harvard University’s DASH repository, and is made available under the terms and conditions applicable to Other Posted Material, as set forth at http:// nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of- use#LAA Together, Close, Resilient: Essays On Emotion Work Among Black Couples A dissertation presented by Jovonne Juanita Bickerstaff to The Department of Sociology in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the subject of Sociology Harvard University Cambridge, Massachusetts April 2015 © 2015 Jovonne J. Bickerstaff All rights reserved. Dissertation Advisor: Professor Orlando Patterson Jovonne Juanita Bickerstaff Together, Close, Resilient: Essays on Emotion Work Among Black Couples Abstract Emotional intimacy and support are deemed vital to most individuals’ sense of relationship quality and satisfaction. Although relationship outcomes are more closely tied with partners’ sense of emotional well-being in their partnerships, most sociological inquiry focuses on how couples navigate instrumental tasks of family work (e.g. household work, childcare, etc.). Examinations of emotional facets of couple relationship remain rare. This dissertation addresses this dearth by presenting an inductively derived analysis of how black heterosexual spouses in enduring relationships (10-40 years) sustain emotional connection. -
RULER Brochure.Pdf
An Evidence-Based Approach to RULER Social and Emotional Learning WHAT IS RULER? EMOTIONS MATTER RULER is an evidence-based approach to social and emotional learning (SEL) that supports the entire school community in: • Understanding the value of emotions • Building the skills of emotional intelligence • Creating and maintaining a positive school climate EMOTIONS MATTER RESEARCH SHOWS THAT EMOTIONS INFLUENCE: • Attention, memory, and learning • Decision making • Creativity • Mental and physical wellbeing • Ability to form and maintain healthy relationships • Academic and workplace performance HOW DO YOU FEEL AT SCHOOL EACH DAY? Tired, bored, and stressed were the top three responses for over 22,000 high school students nationwide. Frustrated, overwhelmed, and stressed were the top responses from 6,000 educators and school leaders. If this is how our school communities feel, what impact might that have on how leaders lead, teachers teach, and students learn and grow? RULER helps students and educators spend more time feeling how they want to feel: valued, connected, and inspired. RULER teaches the skills of emotional intelligence—so people of all ages can thrive and build healthier, more equitable, innovative, and compassionate communities. “RULER is as much about student wellbeing as it is about academic achievement…because one thing usually leads to the other.” - Middle School Principal “We want to ensure our graduates are not just the best students but also the best people they can be. RULER provides specific language and strategies -
Unlocking the Power of Emotions to Help Our Kids, Ourselves, and Our Society Thrive
PERMISSION TO FEEL Unlocking the Power of Emotions to Help Our Kids, Ourselves, and Our Society Thrive Marc A. Brackett, Ph.D. @ marcbrackett @ marc.brackett @RULERapproach Director, Yale Center for Emotional Intelligence @ YaleEmotion Professor, Yale Child Study Center marcbrackett.com #PermissionToFeel (info, book, blog) A Brief History 1990 First scholarly article on emotional intelligence (Salovey & Mayer) 1995 Emotional Intelligence (Goleman) CASEL (Collaborative for Academic, Social & Emotional Learning) 1999 Positive psychology movement 2000- Emotional intelligence assessments, interventions, consulting services, & coaching programs 2018 Aspen Institute’s National Commission on Social, Emotional, Academic Development release ”report to the nation”. 2019 90% of educators believe SEL is important, many implementing programs PERMISSION TO FEEL Why, then, is this the case? • Anxiety and ‘stress’ are at all time highs • Depression is the leading cause of disability worldwide • Bullying rates have not gone down (and have gone up in some cases) • Engagement at work and school is very low • Burnout is high among teachers (and in the larger workforce) • Loneliness is at all time highs PERMISSION TO FEEL Why hasn’t SEL had intended impact? • Prevailing misunderstanding that emotions are weak • Influences of technology and social media • Changes in parenting styles • Political agendas that don’t consider health child development • SEL is integrated in fragmented, piecemeal ways • The adults who & raising & teaching kids & leading organizations have not had an adequate education in emotional intelligence PERMISSION TO FEEL How are you feeling? We are a group of people in New York, London, Berlin and Singapore. We create brands, products and marketing. And we use strategy, design, content ENERGY and development to do it. -
Applying Appraisal Theories of Emotion to the Concept of Emotional Labor
View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Louisiana State University Louisiana State University LSU Digital Commons LSU Doctoral Dissertations Graduate School 2006 Applying appraisal theories of emotion to the concept of emotional labor Erin Michele Richard Louisiana State University and Agricultural and Mechanical College, [email protected] Follow this and additional works at: https://digitalcommons.lsu.edu/gradschool_dissertations Part of the Psychology Commons Recommended Citation Richard, Erin Michele, "Applying appraisal theories of emotion to the concept of emotional labor" (2006). LSU Doctoral Dissertations. 2268. https://digitalcommons.lsu.edu/gradschool_dissertations/2268 This Dissertation is brought to you for free and open access by the Graduate School at LSU Digital Commons. It has been accepted for inclusion in LSU Doctoral Dissertations by an authorized graduate school editor of LSU Digital Commons. For more information, please [email protected]. APPLYING APPRAISAL THEORIES OF EMOTION TO THE CONCEPT OF EMOTIONAL LABOR A Dissertation Submitted to the Graduate Faculty of the Louisiana State University and Agricultural and Mechanical College in partial fulfillment of the requirements for the degree of Doctor of Philosophy in The Department of Psychology by Erin Michele Richard B.S., Louisiana State University, 2000 M.A., Louisiana State University, 2003 May 2006 ACKNOWLEDGEMENTS I would like to thank all of those who helped make this project a success. I offer special thanks to my husband and to my parents for their patience and support. I am extremely grateful to Jim Diefendorff for agreeing to supervise the project from afar---a commitment that required a great deal of extra time and effort on his part. -
Working Through Grief 1 Running Head
Working Through Grief Running Head: WORKING THROUGH GRIEF Working through Grief: Tensions, Tales, and Taboos in How Working People Experience Personal Loss by Janell C. Bauer B.A., University of the Pacific, 1997 M.A., University of the Pacific, 2001 A thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy Department of Communication 2011 1 Working Through Grief This dissertation entitled: Working through Grief: Tensions, Tales, and Taboos in How Working People Experience Personal Loss written by Janell C. Bauer has been approved for the Department of Communication, University of Colorado at Boulder _____________________ Stanley Deetz _____________________ Timothy Kuhn _____________________ Bryan Taylor _____________________ Karen Ashcraft _____________________ Brenda J. Allen Date: _________ This final copy of this dissertation has been examined by the signatories, and we find that both the content and the form meet acceptable presentation standards of scholarly work in the above mentioned discipline. IRB protocol # 0709.46 2 Working Through Grief Bauer, Janell Christine (Ph.D., Communication) Working through Grief: Tensions, Tales, and Taboos in How Working People Experience Personal Loss Dissertation directed by Professor Stanley Deetz Work has become an increasingly important element in our modern lives. Scholars have argued that, in many ways, work is intertwined with nearly every aspect of our lives shaping how we see ourselves, and the world (Ciulla, 2000; Deetz, 1992; Giddens, 1991). Though often overlooked, work has become relevant not only to how we live but to how we make sense of death and experience loss. -
Emotion at Work ANGLAIS
CIRANO Center for Interuniversity Research and Analysis on Organizations BURGUNDY REPORT EMOTION AT WORK URSULA HESS Fellow, CIRANO Professor, Université du Québec à Montréal (July 2003) 2003RB-03 Les Rapports bourgogne Documents de synthèse portant sur des questions d’intérêt général produits par des Fellows CIRANO, les Rapports bourgogne contribuent à alimenter la réflexion et le débat public sur des questions d’actualité. Les idées et les opinions émises dans ces rap- ports sont sous l’unique responsabilité des auteurs, et ne représentent pas nécessairement les positions du CIRANO ou de ses partenaires corporatifs, universitaires et gouvernementaux. The Burgundy Reports The Burgundy Reports are written by CIRANO Fellows on issues of general interest, and aim at encouraging discussion and de- bate. The observations and viewpoints expressed are the sole responsibility of the authors; they do not necessarily represent posi- tions of CIRANO or its corporative, university or governmental partners. CIRANO Le CIRANO est un organisme sans but lucratif constitué en vertu de la Loi des compagnies du Québec. Le financement de son infrastructure et de ses activités de recherche provient des cotisations de ses organisations-membres, d’une subvention d’infra- structure du Ministère du développement économique et régional, de même que des subventions et mandats obtenus par ses équi- pes de recherche. CIRANO is a private non-profit organization incorporated under the Québec Companies Act. Its infrastructure and research ac- tivities are funded through fees paid by member organizations, an infrastructure grant from the Ministère du développement écxonomique et régional and grants and research mandates obtained by its research teams. -
Emotion Work
A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Klimczuk, Andrzej; Klimczuk-Kochańska, Magdalena Book Part — Accepted Manuscript (Postprint) Emotion Work Suggested Citation: Klimczuk, Andrzej; Klimczuk-Kochańska, Magdalena (2016) : Emotion Work, In: Naples, N. Hoogland ,R. C. Wickramasinghe, M. Wong, W. C. A. (Ed.): The Wiley- Blackwell Encyclopedia of Gender and Sexuality Studies, ISBN 9781118663219, Wiley, Hoboken, pp. 1-3, http://dx.doi.org/10.1002/9781118663219.wbegss524 This Version is available at: http://hdl.handle.net/10419/230398 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If the documents have been made available under an Open gelten abweichend von diesen Nutzungsbedingungen die in der dort Content Licence (especially Creative Commons Licences), you genannten Lizenz gewährten Nutzungsrechte. may exercise further usage rights as specified in the indicated licence. www.econstor.eu A. Klimczuk, M. Klimczuk-Kochańska, Emotion Work, [in:] N. Naples, A. Wong, M. Wickramasinghe, R.C. Hoogland (eds.), The Wiley-Blackwell Encyclopedia of Gender and Sexuality Studies, Wiley-Blackwell, Hoboken, New Jersey 2016, pp.