Essays on Emotion Work Among Black Couples
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Emotion Work and Psychological Well-Being a Review of the Literature and Some Conceptual Considerations
Human Resource Management Review 12 (2002) 237–268 www.HRmanagementreview.com Emotion work and psychological well-being A review of the literature and some conceptual considerations Dieter Zapf* Department of Psychology, Johann Wolfgang Goethe-University Frankfurt, Mertonstr. 17, D-60054 Frankfurt, Germany Abstract In this article, the state of the art of research on emotion work (emotional labor) is summarized with an emphasis on its effects on well-being. It starts with a definition of what emotional labor or emotion work is. Aspects of emotion work, such as automatic emotion regulation, surface acting, and deep acting, are discussed from an action theory point of view. Empirical studies so far show that emotion work has both positive and negative effects on health. Negative effects were found for emotional dissonance. Concepts related to the frequency of emotion expression and the requirement to be sensitive to the emotions of others had both positive and negative effects. Control and social support moderate relations between emotion work variables and burnout and job satisfaction. Moreover, there is empirical evidence that the cooccurrence of emotion work and organizational problems leads to high levels of burnout. D 2002 Published by Elsevier Science Inc. Keywords: Emotional labour; Burnout; Service interaction; Action theory 1. Introduction Emotions in organizations have found increasing interest among scientists and practi- tioners in recent years (Ashforth & Humphrey, 1995; Briner, 1999; Fineman, 1993). One of the topics is emotional labor or emotion work, in which the expression of organizationally desired emotions is part of one’s job. Emotion work occurs when one has to work with people * Tel. -
Abjection, 14–15, 166 Académie Française, 175, 176 Adam, Antoine
Manning the Margins: Masculinity and Writing in Seventeenth-Century France Lewis C. Seifert http://www.press.umich.edu/titleDetailDesc.do?id=354488 The University of Michigan Press, 2009. Index abjection, 14–15, 166 118–19, 120, 122, 123–24, 132, 135, Académie Française, 175, 176 138–39, 141–42, 145, 277n6, 278n8, Adam, Antoine, 185, 204, 289n109, 278n14, 279n33, 279n37, 280n55. See 291–92n136, 292n144, 293n153 also Scudéry (Madeleine de) affectation, 110 art de plaire, 11, 25–26, 41, 45, 87 affectivity: gender and, 119; male body Art poétique (Boileau), 55 and, 146; men and, 123–24. See also ataraxia, 26 melancholy; tendresse Aubignac, Abbé François Hédelin d’, 81, aggression: civilizing process and, 8–9, 92 256n19; galanterie and, 89; honnêteté Auchy, Charlotte des Ursins, d’, 79 and, 9 Augustus (Gaius Julius Caesar Octa- agrément, 44, 112, 260n27, 261n32 vianus), 30 air galant (Scudéry, Madeleine de): authorship, 17, 186, 192, 289–90nn110–12, de‹nition of, 118; men and, 118–19; 232–33, 273–74n10, 300n73 men vs. women in, 120–22; power in, 121–25; tendresse and, 127; women and, Badinter, Elizabeth, 278n21 120 Balzac, Jean-Louis Guez de: career of, Alcibiades, 30, 38, 50 290n118; Voiture and, 108, 110–11, 115, Alexander the Great, 30, 38 271n117, 275n23; writer in Rambouil- Aligre, Marie d’, 90 let’s salon, 81 Amadis de Gaule, 104 bardache, 164, 171 anagnorisis, 239–41 Barthes, Roland, 271n116 Angennes, Julie d’, 105 Baudelaire, Charles, 184 “Apologie de Théophile” (Viau), 189, Baverel-Croissant, Marie-Françoise, 193–96, 292n37, 292n150 -
Determinants of Emotion Work
Determinants of Emotion Work Dissertation zur Erlangung des Doktorgrades der Mathematisch-Naturwissenschaftlichen Fakultäten der Georg-August-Universität zu Göttingen vorgelegt von Andrea Fischbach aus Montabaur Göttingen 2003 D 7 Referent: Prof. Dr. G. Lüer Korreferent: Prof. Dr. U. Lass Tag der mündlichen Prüfung: Meinem Vater Karl Fischbach in Liebe und Anerkennung Acknowledgments p. I Acknowledgments I would like to thank Prof. Dr. Gerd Lüer and Prof. Dr. Uta Lass for supervising this dissertation and their helpful comments that helped develop this paper into its present version. Special thanks are due to Prof. Dr. Dieter Zapf who encouraged my research in emotion work, shared his ideas, and provided support throughout many problems. Discussing the subject with him was always fruitful and inspiring. I would also like to thank the many students who were involved in collecting data and developing research ideas: first, my students from the experimental courses in the last four years; and second, Dipl.-Psych. Kerstin Kielhorn, Dipl.-Psych. Katrin Meyer, Dipl.-Psych. Juliane Retzlaff, and Dipl.- Psych. Astrid Selke who did their theses on emotion work and helped collect data for this dissertation as well as shared their ideas. Research with these students was always fun and I can not imagine this dissertation without their help. Margarita Neff-Heinrich assisted in the preparation of this dissertation by proofreading and offering helpful suggestions for improving its readability. She was also a real friend in stressful times and available any time I needed her— motivating me with her "we will make it" in times I couldn't imagine it at all. -
NEUROSES and PSYCHONEUROSES. 1927, Lxii, 1
J Neurol Psychopathol: first published as 10.1136/jnnp.s1-8.30.168 on 1 October 1927. Downloaded from 168168TABS'IA( ;TS elements of love. This is an antisocial factor. Monogamy engenders jealousy in both sexes and this interferes with sociality. Women have more to gain by marriage than men; this fact also causes jealousy. A most important factor is that woman's work is often of a relatively domestic and unsocial nature as compared with man's. The seclusion of women in the home also interferes with social behaviour. The author does not fail to observe, however, that under present day conditions the influence of some of these factors is tending to diminish. The increased social life of women is following a hetero- social rather than a homosocial course. This automatically increases male heterosociality. The institution of the family is in some ways antagonistic, but in other ways favourable to social sentiments. Tracing the influence of the family through successive ages, certain changes have occurred which are compared with those taking place in the environment as a whole. Although the family is probably the most primitive and natural social unit, in the' totemic age' it lost much of its importance as compared with the clan. In some ways, however, a satisfactory compromise occurred between jealousy and sociality. Later it became more important, but in the present times it is yielding its importance to social influences. Sociality implies less jealousy andguest. Protected by copyright. exclusive possession. Romantic sexual love favours the formation oI social sentiments because it implies ' aim-inhibition,' less egoism and narcissism. -
En El Norte La Mujer Manda
AMERICANHirsch / EN EL BEHAVIORAL NORTE LA MUJER SCIENTIST MANDA En el Norte la Mujer Manda Gender, Generation, and Geography in a Mexican Transnational Community JENNIFER S. HIRSCH Emory University This study explores generational and migration-related changes in gender and marriage in two locations of a transnational community of Mexicans: the sending community in western Mexico and the receiving community in Atlanta. The principal method was life histories, focusing on 13 women in Atlanta and their sisters or sisters-in-law in Mexico; life history informants’mothers and husbands were also interviewed. A generational paradigm shift in marital ideals has occurred, from an ideal of respeto (respect) to one of confianza (trust), characterized by cooperative decision making, heterosociality, a less gendered division of labor in social reproduction, and a new role for marital sexuality. Although women on both sides of the frontera (border) share this companionate ideal, economic opportunities, more privacy, and some legal protection from domestic violence gave women in Atlanta more lev- erage to push for these companionate marriages. Women and men in rural western Mexico and their relatives in Atlanta dis- cuss differences between life in the United States and Mexico in terms of gender: They say that “en el norte la mujer manda”—that in the North, women give the orders. Young Mexican women on both sides of the frontera (border), however, call our attention to the role of history rather than migration in the transforma- tion of gender: They say they are not as easily pushed around as their mothers. Although older women in this community were hardly powerless, in the space of Author’s Note: This study was conducted while the author was a doctoral student at Johns Hopkins University in the departments of Population Dynamics and Anthropology. -
Cognitive Counselling in Developing Cross-Gender Friendship
International Journal of Innovation, Creativity and Change. www.ijicc.net Volume 5, Issue 6, 2019 Cognitive Counselling in Developing Cross-Gender Friendship I Ketut Dharsanaa, Gede Nugraha Sudarsanab, Wayan Eka Paramarthac, Department Guidance Counseling, Universitas Pendidikan Ganeshaa,b,c, Email: a [email protected] Cross-Gender Friendships (CGFs) are relationships between men and women who are not attached. Through observing high school students in the Buleleng district, it was found that some teenagers show friendly attitudes with male or female friends, while others show distancing behaviour and will not to get too close to male or female friends. Boys will gather with boys and vice versa with girls. Seeing the phenomenon of low CGFs, it is necessary to be counselled. This research is a quasi- experimental study in which the research design uses an experimental group and a control group. The populations in this study were middle school adolescents in Buleleng district. Sampling was conducted by the purposive technique in which the characteristics of adolescents who have low CGFs were used as research subjects. The number of samples included in the criteria was 44 respondents. The data analysis technique used was two-way ANOVA. The results showed that Cognitive Counseling was effectively used in developing CGFs in adolescent boys and girls. The low CGFs in adolescents is developed using Cognitive Counseling. It is recommended that counselors can be used as an alternative to providing counselling services. Keywords: Cognitive Counseling, Cross-Gender Friendship, Buleleng. Introduction Adolescence is a time of challenges and difficulties. Individuals at this time need to develop their potential and skills to be able to pass this developmental period successfully. -
Applying Appraisal Theories of Emotion to the Concept of Emotional Labor
View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Louisiana State University Louisiana State University LSU Digital Commons LSU Doctoral Dissertations Graduate School 2006 Applying appraisal theories of emotion to the concept of emotional labor Erin Michele Richard Louisiana State University and Agricultural and Mechanical College, [email protected] Follow this and additional works at: https://digitalcommons.lsu.edu/gradschool_dissertations Part of the Psychology Commons Recommended Citation Richard, Erin Michele, "Applying appraisal theories of emotion to the concept of emotional labor" (2006). LSU Doctoral Dissertations. 2268. https://digitalcommons.lsu.edu/gradschool_dissertations/2268 This Dissertation is brought to you for free and open access by the Graduate School at LSU Digital Commons. It has been accepted for inclusion in LSU Doctoral Dissertations by an authorized graduate school editor of LSU Digital Commons. For more information, please [email protected]. APPLYING APPRAISAL THEORIES OF EMOTION TO THE CONCEPT OF EMOTIONAL LABOR A Dissertation Submitted to the Graduate Faculty of the Louisiana State University and Agricultural and Mechanical College in partial fulfillment of the requirements for the degree of Doctor of Philosophy in The Department of Psychology by Erin Michele Richard B.S., Louisiana State University, 2000 M.A., Louisiana State University, 2003 May 2006 ACKNOWLEDGEMENTS I would like to thank all of those who helped make this project a success. I offer special thanks to my husband and to my parents for their patience and support. I am extremely grateful to Jim Diefendorff for agreeing to supervise the project from afar---a commitment that required a great deal of extra time and effort on his part. -
Working Through Grief 1 Running Head
Working Through Grief Running Head: WORKING THROUGH GRIEF Working through Grief: Tensions, Tales, and Taboos in How Working People Experience Personal Loss by Janell C. Bauer B.A., University of the Pacific, 1997 M.A., University of the Pacific, 2001 A thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy Department of Communication 2011 1 Working Through Grief This dissertation entitled: Working through Grief: Tensions, Tales, and Taboos in How Working People Experience Personal Loss written by Janell C. Bauer has been approved for the Department of Communication, University of Colorado at Boulder _____________________ Stanley Deetz _____________________ Timothy Kuhn _____________________ Bryan Taylor _____________________ Karen Ashcraft _____________________ Brenda J. Allen Date: _________ This final copy of this dissertation has been examined by the signatories, and we find that both the content and the form meet acceptable presentation standards of scholarly work in the above mentioned discipline. IRB protocol # 0709.46 2 Working Through Grief Bauer, Janell Christine (Ph.D., Communication) Working through Grief: Tensions, Tales, and Taboos in How Working People Experience Personal Loss Dissertation directed by Professor Stanley Deetz Work has become an increasingly important element in our modern lives. Scholars have argued that, in many ways, work is intertwined with nearly every aspect of our lives shaping how we see ourselves, and the world (Ciulla, 2000; Deetz, 1992; Giddens, 1991). Though often overlooked, work has become relevant not only to how we live but to how we make sense of death and experience loss. -
Emotion at Work ANGLAIS
CIRANO Center for Interuniversity Research and Analysis on Organizations BURGUNDY REPORT EMOTION AT WORK URSULA HESS Fellow, CIRANO Professor, Université du Québec à Montréal (July 2003) 2003RB-03 Les Rapports bourgogne Documents de synthèse portant sur des questions d’intérêt général produits par des Fellows CIRANO, les Rapports bourgogne contribuent à alimenter la réflexion et le débat public sur des questions d’actualité. Les idées et les opinions émises dans ces rap- ports sont sous l’unique responsabilité des auteurs, et ne représentent pas nécessairement les positions du CIRANO ou de ses partenaires corporatifs, universitaires et gouvernementaux. The Burgundy Reports The Burgundy Reports are written by CIRANO Fellows on issues of general interest, and aim at encouraging discussion and de- bate. The observations and viewpoints expressed are the sole responsibility of the authors; they do not necessarily represent posi- tions of CIRANO or its corporative, university or governmental partners. CIRANO Le CIRANO est un organisme sans but lucratif constitué en vertu de la Loi des compagnies du Québec. Le financement de son infrastructure et de ses activités de recherche provient des cotisations de ses organisations-membres, d’une subvention d’infra- structure du Ministère du développement économique et régional, de même que des subventions et mandats obtenus par ses équi- pes de recherche. CIRANO is a private non-profit organization incorporated under the Québec Companies Act. Its infrastructure and research ac- tivities are funded through fees paid by member organizations, an infrastructure grant from the Ministère du développement écxonomique et régional and grants and research mandates obtained by its research teams. -
Vpcbopatbolog. PSYCHOLOGY
J Neurol Psychopathol: first published as 10.1136/jnnp.s1-8.30.166 on 1 October 1927. Downloaded from 166 ABTI8'tACI'S The writer thinks that in certain cases of mental disorder, viz., those cases which have passed through an acute stage of mania or melancholia and have then drifted into a condition resembling stupor, confusion or secondary dementia, an intensive course of thyroid treatment is often very beneficial. Large doses should be given over a period of six days. Some illustrative cases are quoted. C. S. R. Vpcbopatbolog. PSYCHOLOGY. [96] Does the psychogalvanic reflex phenomenon indicate emotion ? -R. J. BARTLETT. Brit. Jour. of Psychol., 1927, xviii, 30. THis investigator concludes that the psychogalvanic phenomenion follows a variety of complex changing mental states many of which would ordinarily be described as ' emotional ' and yet may yield to introspective enquiry cognition and/or conation only. It seems best in the present state of our knowledge to describe these complex states as an ' orectic process ' in which 'feeling ' and 'striving ' are mingled; but in view of the fact that, when cognized, the initial phase of markedly conative experience, accompanied by deflection, is reported guest. Protected by copyright. to be dominantly subjective in character, and that large deflections are obtained when the dominant awareness is one of being impressed by the cognized stimulus, it seems probable that the mental cause of the physiological change that brings about the deflection is of the nature of passive endurance or enjoyment rather than of active striving or willing. Among distinguishable occasions on which the phenomenon appears are the following: (1) When something not consciously expected and, at first, inadequately apprehende(d enters awareness; (2) when a task is concluded with satisfaction or relief ; (3) when ' doubt,' 'anxiety,.' ' fear,' 'apprehension,' intervene; (4) when states described in such terms as ' admiration,' ' expansiveness,' intervene. -
Emotion Work
A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Klimczuk, Andrzej; Klimczuk-Kochańska, Magdalena Book Part — Accepted Manuscript (Postprint) Emotion Work Suggested Citation: Klimczuk, Andrzej; Klimczuk-Kochańska, Magdalena (2016) : Emotion Work, In: Naples, N. Hoogland ,R. C. Wickramasinghe, M. Wong, W. C. A. (Ed.): The Wiley- Blackwell Encyclopedia of Gender and Sexuality Studies, ISBN 9781118663219, Wiley, Hoboken, pp. 1-3, http://dx.doi.org/10.1002/9781118663219.wbegss524 This Version is available at: http://hdl.handle.net/10419/230398 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If the documents have been made available under an Open gelten abweichend von diesen Nutzungsbedingungen die in der dort Content Licence (especially Creative Commons Licences), you genannten Lizenz gewährten Nutzungsrechte. may exercise further usage rights as specified in the indicated licence. www.econstor.eu A. Klimczuk, M. Klimczuk-Kochańska, Emotion Work, [in:] N. Naples, A. Wong, M. Wickramasinghe, R.C. Hoogland (eds.), The Wiley-Blackwell Encyclopedia of Gender and Sexuality Studies, Wiley-Blackwell, Hoboken, New Jersey 2016, pp. -
The Politics of Teenage Sexualities: Social Regulation, Citizenship and the U.S
ABSTRACT Title of Document: THE POLITICS OF TEENAGE SEXUALITIES: SOCIAL REGULATION, CITIZENSHIP AND THE U.S. STATE Emily S. Mann, Ph.D., 2010 Directed By: Professor Meyer Kestnbaum and Professor Laura Mamo, Department of Sociology This study examines the emergence of a now-hegemonic discourse of teenage sexuality, which constructs teenagers’ engagement in “sexual activity” as a social problem with and about girls in general and low-income girls of color in particular, and explores how the U.S. state and the community health centers that contract with the state regulate the sexual practices, relationships, and identities of teenagers in relation to these and related understandings. My analysis draws on feminist and queer theories of sexuality, gender, the state, social regulation, and sexual citizenship and emphasizes how intersections of race, class, gender, sexuality, and age are explicitly and implicitly articulated through dynamics of regulation prior to state intervention at the federal level; the federal policymaking process; and the discourses and practices of service providers working in two community health centers that provide health care and social services to a predominantly low-income Latina/o clientele in Washington, DC. I argue that the U.S. state and community health centers comprise important sites through which intersectional inequalities of gender, race, class, sexuality, and age are articulated and teenage sexual citizenship is produced. As such, this study is located at the intersection of political sociology and gender and sexuality studies, and makes contributions to the sociological and interdisciplinary literatures on intersectionality, welfare states, social regulation, sexual citizenship, and the social construction of adolescence.