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2009 Corporate Social Responsibility Report 2009 Corporate Social Responsibility Report

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2009 Corporate Social Responsibility Report 2009 Corporate Social Responsibility Report 2009 Corporate Social Responsibility Report 2009 Corporate Social Responsibility Report Corporate Social Responsibility Report Corporate Social Responsibility Report Report Outline Chinatrust is committed to corporate social responsibility (CSR). In 2007, Chinatrust published its fi rst yearly CSR report as an accessible and transparent source of information, so interested parties can understand how Chinatrust strategically and methodically performs its CSR work. Concerns and boundaries of this report This report presents a picture of what Chinatrust had accomplished in the areas of economic development, social advances and environmental protection in the year 2009, with a growth comparison to 2007 and 2008. This report covers Chinatrust Financial Holding Company and its subsidiaries (plus certain overseas subsidiaries in the category of pro bono activities). However, any environmental protection reporting that includes water, electricity and other utilities charges are limited to the headquarters building, but will in the future extend to subsidiaries and branches. All fi nancial fi gures are in NTD. Writing guidelines of the report This report is written in compliance with the guidelines and framework suggested by the 2009 Global Reporting Initiative (GRI, version G3), and as such contains lists of employee benefits, care for clients, environmental protection and pro bono efforts. This report will be published periodically and downloadable on the Chinatrust FHC website. Certifi cation of the report The British Standard Institution (BSI) has checked this report for materiality, completeness, and responsiveness based on AA1000 assurance standard and GRI G3 guidelines (Appendix for BSI’s verifi cation statement in detail). Any comments, opinions or suggestions concerning this report can be submitted to: Chinatrust Financial Holding Company Head Offi ce Address: No.3, Songshou Road, Taipei ,Taiwan,ROC Telephone: +886-2-27222002 Fax: +886-2-27239343 Website: http://www.chinatrustgroup.com.tw Contents Message from Chairman ............................................................................................................................................ 6 Company Profi le Introduction ............................................................................................................................................................................ 12 Innovation ................................................................................................................................................................................. 12 Performance ........................................................................................................................................................................... 12 Brand story ............................................................................................................................................................................... 15 Awards ........................................................................................................................................................................................... 16 Company stakeholders ................................................................................................................................................ 19 Corporate governance .................................................................................................................................................. 21 Risk Management .............................................................................................................................................................. 25 Loan Policy ............................................................................................................................................................................... 26 Legal Compliance .............................................................................................................................................................. 26 Corruption prevention ................................................................................................................................................. 26 Industry associations ..................................................................................................................................................... 27 Caring for our Clients Protection of consumer rights ............................................................................................................................. 30 Maintaining lasting relations with clients ............................................................................................... 30 Employee Relations Human rights provisions ........................................................................................................................................... 38 Employment structure ................................................................................................................................................. 39 Employing the disabled ..................................................................................... 40 Employee Relations ......................................................................................................................................................... 40 Training and development ..................................................................................................................................... 43 Healthy working environment .......................................................................... 44 Compensation and benefi ts ................................................................................................................................... 46 In their own words ........................................................................................................................................................... 50 Environmental protection Reaching out........................................................................................................................................................................... 54 Internal campaigns ......................................................................................................................................................... 55 Green shopping ................................................................................................................................................................... 58 Social Welfare Philanthropy ........................................................................................................................................................................... 62 Sponsorship of the arts ............................................................................................................................................... 96 Overseas efforts ................................................................................................................................................................... 102 4 2009 CSR REPORT Chinatrust Commercial Chinatrust Commercial 2009 CSR REPORT 5 Message from Chairman Message from Chairman Having bid farewell to the fi nancial crisis that took the world by storm, the global economy has begun to see the fi rst signs of recovery since 2009 A UN survey shows that in the wake of this devastating fi nancial fi asco, more enterprises, instead of less, are maintaining the good work of Corporate Social Responsibility (CSR). Almost 94% of mainstream enterprises have embraced CSR, however hard they have been hit by the “fi nancial tsunami.” In fact, many companies that comply with CSR have bounced back from the slump sooner and stronger than their peers that did not. This leads us to believe that CSR is the only way to proceed on the global scene, as it injects positive momentum into a company. CSR is the trend to follow for established enterprises worldwide, if they aim for sustainability. For years, Chinatrust has strived to embrace CSR. We have been undeterred in our dedication to contribute to charities, despite card debt delinquencies, credit/cash card crisis, and a sudden fi nancial meltdown. Be it corporate governance, corporate commitment, environmental protection, art, culture, or public benefi ts, we at Chinatrust have continued our dedication to our slogan of “We Are Family”. We cherish our values of care, professionalism, and trust, and our corporate mission to “protect and build,” hoping to expand top-of-the- line services to our clients and to serve the best interests of our employees, shareholders, investors, suppliers, as well as consumers at large. As a company, we believe in sustainability, not short-lived prosperity. The more dedicated an enterprise is to CSR, the higher will be the trust held in by investors, shareholders, and employees. Such a company also stands a better chance of turning things around in the most unlikely situation. In this report, we have elaborated on economic, social, and ecological issues stakeholders feel most strongly Meanwhile, to ensure global sustainability, we have pledged time and resources toward environmental issues. about. Take corporate governance for instance. We set up the Compensation Committee and the Auditing Besides maintaining Songzhi Park, we have taken measures to preserve water, recycle and minimize waste, Committee in 2009. We also added an additional independent board director after we had added two in present a green environment, as well as the procurement and usage
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