Pricing and Licensing Guide

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Table of Contents

Overview 3

Supported Platforms 3

What’s new in r16.5 4

CA ARCserve D2D r16.5 for Windows - Editions 5

CA ARCserve Central Host-Based VM Backup - Sample Licensing Use Case 9

CA ARCserve Central Virtual Standby - Sample Licensing Use Cases 10

Desktop/Laptop Solutions & Basic Support 12

Maintenance, Competitive, & Prior Version Upgrades 13

Licensing Hierarchy 14

Modules with D2D and Replication Bundles 15

Socket Based Licensing 16

Managed Capacity 20

MSP Offerings 27

Migrating from CA ARCserve Backup to CA ARCserve D2D 27

This guide, which includes links, and electronically distributed materials, (hereinafter referred to as the “Guide”) is for your informational purposes only and is subject to change or withdrawal by CA at any time.

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The use of any software product referenced in the Guide is governed by the applicable license agreement and such license agreement is not modified in any way by the terms of this Guide.

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Overview

CA ARCserve D2D CA ARCserve D2D is a disk-based recovery solution that simplifies protecting and recovering your business data on both physical and virtual servers. To quickly recover entire systems, it provides hardware-independent bare-metal restore and it’s block-level, infinite, incremental snapshot technology helps you reduce storage requirements and costs. You get central management and reporting, host-based, agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, and Virtual Standby that automatically converts image backups to bootable VMs to help speed system recovery and reduce risk of business downtime. Plus, you get automated file copy and archive to Amazon Web Services, Windows Azure and other public clouds. CA ARCserve D2D r16.5 now supports Windows Server 2012 and delivers even more value. It can be used to protect NTFS deduplicated and Resilient File System (ReFS) volumes, storage spaces and Hyper-V 3.0 virtual machines. And now Virtual Standby can be performed to a remote site when also using CA ARCserve® Replication. The solution consists of CA ARCserve D2D stand-alone and the following 4 Central Applications: CA ARCSERVE® CENTRAL PROTECTION MANAGER Provides a single web-based console for a centralized view and management of all servers and workstations protected by CA ARCserve D2D. It includes automated Active Directory discovery, remote deployment, simplified policy-based administration, Storage Resource Manager (SRM) reporting, status, grouping, search and restore, basic workflow, event logging and more to help simplify management and recovery of servers and workstations across the user’s environment.

CA ARCSERVE® CENTRAL REPORTING Provides a centralized view, administration and reporting on all devices, settings and policies running on-premise and off-premise that are protected by CA ARCserve® Backup and CA ARCserve D2D. It gives detailed reports, as well as a rollup Dashboard report view, so users can easily understand what is happening across their environment.

CA ARCSERVE® CENTRAL HOST-BASED VM BACKUP Integrates with CA ARCserve D2D to protect a VMware host environment, performing backup of all VMs via a single-pass backup without having to install CA ARCserve D2D inside each VM. It uses the VMware vSphere Changed Block Tracking (CBT) feature to capture the changes since the last backup and enables granular recovery of files and folders from each individual VM. It can also restore supported applications running within a VM, simplifying protection and recovery of virtual servers.

CA ARCSERVE® CENTRAL VIRTUAL STANDBY Makes CA ARCserve D2D backups available to run like regular VMware Virtual Machine Disk (VMDK) or Microsoft Virtual Hard Disk (VHD) virtual servers. It automatically pre-registers each recovery point (including incrementals) with the hypervisor for immediate recovery as a VM either on the local or WAN connected remote site. VMs can be powered on manually or automatically. In addition, it enables physical-to-virtual (P2V) and virtual-

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to-virtual (V2V) migration. Copies of VMs can be used for pre-flight deployment, software installations and upgrade testing when desired. Supported Platforms

The complete list of currently supported platforms, operating systems and applications are listed at the following link: CA ARCserve D2D r16.5 What’s new in r16.5?

Now you can protect Windows Server 2012 and Windows 8 workstation environments as part of your image-based backup and disaster recovery goals.  Take full advantage of enhanced data integrity, availability, and scalability offered by Windows Resilient File System (ReFS) and achieve comprehensive data protection.  Virtualize with Hyper-V v3.0 and feel confident that your data is protected. Protect the cost- savings benefits you achieved by virtualizing in the first place with a single solution for both physical and virtual servers. And you can run at the hypervisor level for single-pass backup of all Hyper-V VMs.  Protect NTFS deduplicated primary volumes using either optimized or non-optimized backup methods and still achieve granular file-level recovery.  Take advantage of more flexible and resilient storage virtualization capabilities with Windows Storage Spaces knowing your data is protected.  Application-consistent backup and restore of Exchange 2013 databases.  Gain more flexibility when restoring data with uEFI-BIOS interchange. Go from uEFI to BIOS and vice-versa. This is especially useful when performing Bare Metal Recovery (BMR) as you don't need to have the same type of hardware which may mean faster and less expensive recovery.  Shorten backup time with catalog-less backup. For faster search and recovery, users can run ad- hoc catalog creation jobs at any time.  CA ARCserve Central Protection Manager and CA ARCserve Central Reporting can be used to deploy, manage and report on CA ARCserve D2D in Windows Server 2012 and Windows 8 environments.  CA ARCserve Central Host Based VM Backup (VMware VMs Only) includes all the same Windows Server 2012 support listed above for CA ARCserve D2D.  CA ARCserve Central Virtual Standby now supports “remote standby” across a Wide Area Network through integration with CA ARCserve® Replication. Customers and Partners like MSPs can now replicate CA ARCserve D2D recovery points to a remote site and then automatically convert the recovery points to VM format and quickly stand them up after a production server failure for fast system recovery. This application also now supports failover of Hyper-V v3.0

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VMs. *Note: Remote Virtual Standby does not offer the heartbeat monitoring and automated failover options that are available when deploying Central Virtual Standby locally.

CA ARCserve D2D r16.5 for Windows – Editions

The following are the available editions of CA ARCserve D2D r16.5 – 1. CA ARCserve D2D r16.5 SBS and Essentials Edition 2. CA ARCserve D2D r16.5 Server Standard Edition 3. CA ARCserve D2D r16.5 Server Advanced Edition 4. CA ARCserve D2D r16.5 Workstation Edition 5. CA ARCserve D2D r16.5 Server Advanced Virtual Edition per-Host 6. CA ARCserve r16.5 RPO per-Socket 7. CA ARCserve r16.5 RPO RTO per-Socket *Refer to per-Socket Section for details on per-socket licensing

The following table illustrates the features included in each of the editions listed above:

Editions Operating SQL, Exchange Hyper-V Option CA ARCserve® Central CA ARCserve® Central System Option Option Applications Applications (Freely Downloadable / (Optional $$) Included) CA ARCserve Locked to     Centralized  Virtual Standby App D2D for Microsoft Management App  Host-Based VM Backup Windows SBS SBS and  Reporting App App and Essentials Windows Edition 1 2012 Essentials CA ARCserve Windows Upgrade to Advanced Edition for SQL,  Centralized  Virtual Standby App D2D Server Server Exchange, and Hyper-V Options Management App  Host-Based VM Backup Standard 2003,  Reporting App App 2 Edition 2008, 2008 R2 and 2012 CA ARCserve Windows     Centralized  Virtual Standby App D2D Server Server Management App  Host-Based VM Backup Advanced 2003,  Reporting App App Edition 2008, 2008 R2 and 2012

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CA ARCserve Licensed     Centralized All Included D2D Server per- Management App Advanced Protected  Reporting App Virtual Edition Virtualizati  Virtual Standby App 3 per-Host on Host  Host-Based VM Backup machine. App

 CA ARCserve D2D Server Advanced Edition to cover Hyper-V host/Proxy Server Protection CA ARCserve Windows  Centralized  Virtual Standby App D2D XP, Vista, Management App  Host-Based VM Backup Workstation and  Reporting App App 4 Edition Windows 7 CA ARCserve Licensed     Centralized  All Included RPO per- based on Management App 5 Socket the  Reporting App number of  Virtual Standby App CPU  Host-Based VM Backup Sockets in App

the  CA ARCserve D2D Server protected Advanced Edition to Host cover Hyper-V machines host/Proxy Server Protection CA ARCserve Licensed     Centralized  All Included RPO RTO per- based on Management App 6 Socket the  Reporting App number of  Virtual Standby App CPU  Host-Based VM Backup Sockets in App

the  CA ARCserve D2D Server protected Advanced Edition to Host cover Hyper-V machines host/Proxy Server Protection

*Annotations (superscripted in the rows/columns above)

1. An additional copy of “CA ARCserve D2D r16.5 for Windows Server Advanced Edition” license is provided with every purchase of “CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition”. This is designed to satisfy the protection needs of the secondary server allowed by Microsoft SBS Premium Add-on. 2. Upgrade from Standard to Advanced Edition is available. 3. Provides unlimited VM Guest protection on a “per Host basis,” for Virtualized environments as well as Host-level protection for VMware and Hyper-V. Additional license required for each host server. License is not transferrable to multiple host servers. 4. CA ARCserve D2D Workstation Edition is available in in 5, 10, 25, 50, 100, 250 and 500 units volume licensing SKUs

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5. CA ARCserve RPO per-Socket includes infinite incremental disk imaging, tape backup and archival, replication and automated failover or high availability for local and offsite protection of the licensed virtualization host. 6. Includes everything in the RPO per-Socket and also application level replication and automated failover capabilities.

Note: Unlimited backups – infinite incremental and Bare Metal Recovery to original and alternate systems are part of all CA ARCserve D2D Editions

License Hierarchy

CA ARCserve® D2D Edition Will Work* On

Provides protection of your entire virtual infrastructure using an industry leading combination of file mode backup, disk imaging, CA ARCserve r16.5 RPO RTO per-Socket off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, tape backup \ archival and offsite WAN optimized replication with automated failover. *Refer to per-Socket Section for details Provides protection of your entire virtual infrastructure using an industry leading combination of file mode backup, disk imaging, off-host agentless backup for VMware, VM-level backup for CA ARCserve r16.5 RPO per-Socket Hyper-V, XenServer and KVM, tape backup \ archival and offsite WAN optimized replication. *Refer to per-Socket Section for details Virtual Infrastructure Protection Only. Provides protection of your Windows virtual environment. Supports off-host agentless CA ARCserve D2D r16.5 Server Advanced Virtual Edition backup for VMware, VM-level backup for Hyper-V, XenServer and KVM. *Protection for the Hyper-V Host is included CA ARCserve D2D r16.5 Server Advanced Edition All file servers, SBS, Storage Server and Workstation systems – physical and virtual. * As per support matrix. All file servers, SBS, Storage Server and Workstation systems – CA ARCserve D2D r16.5 Server Standard Edition physical and virtual * As per support matrix CA ARCserve D2D r16.5 for Windows SBS and Essentials All SBS and Workstation systems – physical and virtual Edition * As per support matrix

CA ARCserve D2D Workstation Edition Only Workstation systems – physical and virtual

CA ARCserve r16.5 RPO per Socket License = unlimited VM protection + Host-Based protection + Virtual Standby per host + Linux VM protection + file mode backups + WAN Optimized Replication + tape archival \ backup FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

CA ARCserve r16.5 RPO RTO per Socket License = unlimited VM protection + Host-Based protection + Virtual Standby per host + Linux VM protection + file mode backups + tape archival \ backup + WAN Optimized Replication and automated failover and user redirection (near Zero downtime)

CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License = unlimited VM

protection + Host-Based protection + Virtual Standby per host

*Please note that the per-socket license count depends on the number of physical CPU sockets in the virtualization machine host

CA ARCserve Central Applications only

The Central Applications can also be individually purchased and offer the flexibility to easily integrate new capabilities into existing CA ARCserve environments.

Available Editions Purchase Options Support CA ARCserve Central Protection Enterprise Support Freely Downloadable Manager CA ARCserve Central Reporting Enterprise Support Freely Downloadable Instance based licenses to protect individual servers (physical or virtual) OR Host based license CA ARCserve Central Virtual Standby Enterprise Support to protect unlimited guests on a VMware or a Hyper-V hypervisor

CA ARCserve Central Host-Based VM Backup (Support for VMware Only at Enterprise Support License each protected VMware Host this time)

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CA ARCserve Central Host-Based VM Backup - Sample Licensing

Use Case:

Problem: User needs to protect 2 VMware ESX servers and doesn’t need to protect the proxy servers, how many licenses does the user need?

Solution: 2 – one per VMware ESX server. User doesn’t need licenses for the proxy unless it is protecting the proxy server itself.

Note: Licenses are not transferrable to multiple host servers

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CA ARCserve Central Virtual Standby - Sample Licensing Use Cases

1. Case of local Virtual Standby

Number of licenses required = Number of source servers protected

Simple & Flexible!!!

Problem: User needs to protect all their VMs of 1 Hyper-V system + 1 physical server + 2 VMs on a VMware ESX hypervisor, how many licenses does the user need? = servers being protected

Solution: User will need 1 CA ARCserve Central Virtual Standby r16.5 per Host License and 3 CA ARCserve Central Virtual Standby r16 per Instance licenses. There is no need to license the monitor unless the monitor itself needs to be protected.

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2. Case of Remote Virtual Standby - New!!

Problem: User needs to protect 4 physical servers + all VMs on a VMware ESX hypervisor, how many licenses does the user need? = servers being protected

Solution: User will need 1 CA ARCserve Central Virtual Standby r16.5 per Host License and 4 CA ARCserve Central Virtual Standby r16.5 per Instance licenses. There is no need to license the monitor unless the proxy or the converter server unless they themselves need to be protected. User will need to license 2 copies of CA ARCserve Replication r16.5 for either physical servers (based on Windows OS Edition) or Virtual Servers depending on whether the server hosting CA ARCserve Replication is a physical or virtual machine.

Note: Customers using our per-socket bundles described above are already provided with the required CA ARCserve Replication licenses, and Remote Virtual Standby is therefore included at no additional charge!!! *Refer to per-Socket Section for details

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Desktop/Laptop Protection

CA ARCserve D2D r16.5 includes support for Laptops/Desktop Operating Systems – Windows XP, Windows Vista, Windows 7 and Windows 8. (Please refer to the compatibility matrix for more details.)

Editions Available Support Volume Discount

CA ARCserve D2D r16.5 Workstation Edition 5 Pack Basic Support 0%

CA ARCserve D2D r16.5 Workstation Edition 10 Pack Basic Support 0%

CA ARCserve D2D r16.5 Workstation Edition 25 Pack Enterprise Support 5%

CA ARCserve D2D r16.5 Workstation Edition 50 Pack Enterprise Support 10%

CA ARCserve D2D r16.5 Workstation Edition 100 Pack Enterprise Support 15%

CA ARCserve D2D r16.5 Workstation Edition 250 Pack Enterprise Support 20%

CA ARCserve D2D r16.5 Workstation Edition 500 Pack Enterprise Support 25% Basic support model

 Basic Support model for Workstation for less than 25 license pack:  Support for customers with license packs of less than 25 licensed, purchased at one time  24x7 access to CA support online  Support Hours - 12x5  Product information and documentation available on support.ca.com  Standard content package developed by support (tech docs, videos, Ask CA as needed)  Access and update content from Ask CA virtual agent  Access to user communities, forums, exchanges  Access to Live Chat through ASK CA • Limited to five(5) live chat sessions per year  Product release and version updates from support.ca.com  Product fixes downloadable from support.ca.com  Alerts through Tech Insider subscription.

CA ARCserve D2D with “Basic” maintenance includes the following :

Via non-logged in facility When logged into CA Via Phone (GSC) on CA Support Online Support Online View CA ARCserve D2D yes Yes N/A documentation

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

Download CA ARCserve yes Yes N/A D2D product Download CA ARCserve yes yes N/A D2D fixes and solutions Open a chat session to not part of logged-in yes N/A get product support CSO capabilities

Maintenance, Competitive, & Prior Version Upgrades The following table summarizes the various upgrade paths for customers using prior versions of CA ARCserve D2D who are looking to upgrade to CA ARCserve D2D r16.5. Customers with valid maintenance contracts are eligible for a free of charge (FOC) upgrade to CA ARCserve r16.5. Customers under expired maintenance contracts are eligible for a discounted upgrade to CA ARCserve D2D r16.5. Customers using competitive products are eligible for a Competitive Upgrade.

For Customers Prior Version Upgrade r16 \ r15 Editions r16.5 Editions Under Current (Out of Maintenance) \ Maintenance Competitive CA ARCserve D2D r16 for Windows Server Standard Edition CA ARCserve D2D r15 for Windows Server Basic Edition Same 36% Discount for CA ARCserve D2D r16.5 for Windows Free of charge upgrade Competitive or Prior Version CA ARCserve D2D r15 for Windows Server Server Standard Edition Upgrades Foundation Server Edition

CA ARCserve D2D r15 for Windows Server Standard Edition

CA ARCserve D2D r16 for Windows Server Advanced Edition

CA ARCserve D2D r15 for Windows Server Free of charge upgrade Advanced Edition for customers with CA ARCserve D2D r16.5 for Windows Advanced Edition or Same 36% Discount for

CA ARCserve D2D r15 for Windows Server Server current Basic or Competitive or Prior Version Basic Edition PLUS… Advanced Edition Standard Edition Upgrades any license of SQL, Exchange, or Hyper-V Plug-in License PLUS 1 Plug-in License CA ARCserve D2D r15 for Windows Server Standard Edition PLUS… any license of SQL, Exchange, or Hyper-V Plug-in Same 36% Discount for Previous versions of CA ARCserve D2D for Windows CA ARCserve D2D r16.5 for Windows SBS Free of charge upgrade Competitive or Prior Version Small Business Server Edition and Essentials Edition Upgrades

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CA ARCserve D2D r16 for Windows Server Advanced Virtual Edition per-Host License CA ARCserve D2D r16.5 for Windows Same 36% Discount for Server Free of charge upgrade Competitive or Prior Version Advanced Virtual Edition per-Host License Upgrades A ARCserve D2D r15 for Windows Server VM Protection per Host License

CA ARCserve D2D supports Windows servers and workstations (both physical and virtual). The CA ARCserve D2D r16.5 installation package is the same for servers and workstations. However, proper licensing must be purchased for CA ARCserve D2D to be activated.

Modules with D2D and Replication Bundles:

r16 Bundle r16.5 equivalent SKU name Includes Name CA ARCserve 1. 1 copy of CA ARCserve Backup r16.5 for Backup r16 for Windows File Server Module Windows Essentials File CA ARCserve Backup r16.5 for Windows File 2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Module Server Module with D2D and Replication Server Standard Edition with D2D and 3. 2 copies of CA ARCserve Backup r16.5 Replication Replication for File Servers Windows OS* CA ARCserve 1. 1 copy of CA ARCserve Backup r16.5 for Backup r16 for Windows Database Module Windows 2. 1 copy of CA ARCserve D2D r16.5 for Windows Standard CA ARCserve Backup r16.5 for Windows Database Server Advanced Edition Database Module with D2D and Replication Module with D2D 3. 2 copies of CA ARCserve Backup r16.5 and Replication Replication for Application Servers Windows OS*

CA ARCserve 1. 1 copy of CA ARCserve Backup r16.5 for Backup r16 for Windows Email Module Windows CA ARCserve Backup r16.5 for Windows Email 2. 1 copy of CA ARCserve D2D r16.5 for Windows Advanced Email Module with D2D and Replication Server Advanced Edition Module with D2D and Replication 3. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS*

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1. 1 copy of CA ARCserve Backup r16.5 for CA ARCserve Windows Enterprise Application Module Backup r16 for 2. 1 copy of CA ARCserve Backup r16.5 for Windows CA ARCserve Backup r16.5 for Windows Windows Global Dashboard (per Managed site) Enterprise Application Module with D2D and Replication Application 3. 1 copy of CA ARCserve D2D r16.5 for Windows Module with D2D Server Advanced Edition and Replication 4. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS*

*Note that none of the Modules include ARCserve High Availability or Assured Recovery licenses

CA ARCSERVE CENTRAL PROTECTION MANAGER and CA ARCSERVE CENTRAL REPORTING are included with all CA ARCserve D2D r16.5 purchases at NO ADDITIONAL COST!!!

Socket Based Licensing

The Socket-Based Licensing editions were introduced to provide a way to easily license virtualized environments. Both editions include technologies from across the CA ARCserve r16.5 product-line to enable leveraging cross-functional capabilities such as remote virtual standby and archival of disk images to tape for long term retention. They are available in the following two editions –

VIRTUALIZATION PER-SOCKET EDITIONS

Component Name Component Description CA ARCserve r16.5 RPO Per This bundle is licensed based on the total number of physical CPU sockets in each of Socket the protected virtualization host machines (Replica side virtual machines are covered). A wide range of Platforms (includes Windows, Linux, UNIX) and Applications (includes MS Exchange, MS SQL, Oracle on Windows\Linux\UNIX, MS SharePoint) are supported with this license. The technologies included in this bundle span from across the CA ARCserve r16.5 product line and include –

- Real-time WAN optimized Replication for file servers and backup disk images - Off-Host Agentless backup for VMware - Infinite Incremental disk Imaging (Windows only) - Tape backup and tape archival of disk images

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

- Image-based backup for Hyper-V - Citrix XenServer and KVM Support - Local and Remote Virtual Standby technologies (Windows only) - Ability to protect the Hyper-V Host

CA ARCserve r16.5 RPO RTO Includes everything listed for the CA ARCserve r16.5 RPO per-socket license above in Per Socket addition to the following capabilities –

- Application level off-site WAN Optimized Replication - Automated instant failover and failback - Full System High Availability

Per-Socket Pricing definition: ‘Per Socket’ is defined as the number of Physical Processor (CPU) Sockets located on the device hardware being protected. For example a server running a quad core CPU (Figure A below) installed in a single physical CPU socket will only need to pay for 1 socket.

SOCKET

PROCESSOR CORE

Figure A Figure B

Figure A depicts a system that has one socket containing a quad core processor so here one ‘per socket’ license is required (per protected server)

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

Figure B depicts a system that has 2 sockets each containing a dual core so here two ‘per socket’ licenses are required; one per each socket (per protected server)

One important point to note is that there is no need to consider the number of cores per socket, the licensing and pricing is on a ‘per socket’ basis.

This should not be confused with ‘Per Core’ pricing where the same server used in the example (Figure A) above with a quad core CPU would require four licenses.

Upgrade from Per-Host to Per-Socket:

Customers are not allowed to upgrade from existing per-host to this per-socket offering. These new ‘Per Socket’ licensing offerings are new starting Sept. 1, 2012.

FAQ 1: Why ‘per socket’ pricing? ‘Per Socket’ will be apt for those customers who plan to move to a multicore processor environment retaining the same number of sockets. For example, in Figure B above, a customer’s upgrade from a dual core to a quad core environment without adding another socket results in savings.

FAQ 2: When should I go for ‘per socket’ and when should I choose ‘per host’? ‘Per host’ is always advisable for all/any environments that expect more VMs in the future and but currently do not know how many sockets will be needed to support the system. Customers can purchase a ‘per host’ license and protect unlimited VMs within the host (license is per host and is not transferrable to multiple hosts/servers). Managed Capacity Pricing CA ARCserve Managed Capacity Program (MCP) Pricing is designed for large companies with complex IT environments and highly demanding requirements with over 1TB of protected storage capacity. MCP is licensed per “protected Terabyte” and allows unlimited access to the selected product technologies to protect up to the license capacity purchased with a minimum purchase quantity of one terabyte.

Benefits  Reduces the amount of time your IT resources spend managing software licenses.  Easily scales to meet demanding business requirements.  Provides flexibility to provision CA ARCserve product technology as needed to meet your changing business needs.

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

 Increases operational efficiency through reduced cost of acquisition and an upfront cost estimate to protect future servers, applications and data.  Provides data protection for your remote offices and sales force via WAN without expensive storage devices or additional staff.

MANAGED CAPACITY PROGRAMS

Program Name Program Description

The program includes the following technologies – - Traditional file mode backup for file servers and applications - Infinite Incremental disk imaging for Windows - Off-host Agentless backup for VMware - Ability to archive disk images to tape for long term retention - Off-site Replication of disk images - WAN Optimized real-time replication of file servers

“CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only” Managed Capacity Program is limited to ONLY the below products –  CA ARCserve Backup Option 2: CA ARCserve r16.5 RPO  CA ARCserve D2D* Managed Capacity  CA ARCserve Central Protection Applications – which includes the below applications o CA ARCserve® Central Protection Manager o CA ARCserve® Central Reporting o CA ARCserve® Central Virtual Standby o CA ARCserve® Central Host-Based VM Backup  CA ARCserve Replication for file data only (excluding Assured Recovery)

It DOES NOT include access to – × CA ARCserve Replication for applications 4. CA ARCserve High Availability 5. Full System High Availability

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

CA ARCserve r16.5 RPO RTO Managed CA ARCserve r16.5 RPO RTO Managed Capacity Program (MCP) provides unlimited Capacity - All Inclusive access to the CA ARCserve Family of products listed below. Pricing is based on protected storage capacity (i.e. the storage or data being protected).  CA ARCserve Backup  CA ARCserve D2D*  CA ARCserve Replication  CA ARCserve High Availability and  CA ARCserve Central Protection Applications – which includes the below applications o CA ARCserve Central Protection Manager o CA ARCserve Central Reporting o CA ARCserve Central Virtual Standby o CA ARCserve Central Host Based VM Backup

*CA ARCserve D2D included in MCP Programs includes support for both servers and workstations.

Please refer to the below table for MCP part codes:

Managed Capacity Program Part Code Maintenance Renewal

CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165W00 GMRALMCWB10W0 CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup CABDMCR165W00 GMRBDMCWB10W0 and ARCserve D2D and ARCserve Replication-File Only

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

How to calculate the price: 1. Count the number of terabytes to be protected 2. Select the required managed capacity program 3. Multiply the number of TBs by the managed capacity program unit price to get the final price For example, let’s say a customer wants to protect 4 TB of Data and would like to go with “CA ARCserve r16 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only” MCP Option. 1. Number of terabytes to be protected = 4 2. If the price of “CA ARCserve r16.5 RPO Managed Capacity (with 1 year Enterprise support)” is $ 9,540 USD 3. Final Price = 4 x $ 9,540 = $ 38,160 USD

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

Upgrade and Migration Path from OLD to New MCP Programs

Customers under maintenance

FOC Upgrades

Customers who own “CA ARCserve r16 All Inclusive Managed Capacity” SKUs can get free of charge upgrades to new “CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive” SKUs.

Customers who own MCP SKUs other than “CA ARCserve r16 All Inclusive Managed Capacity” cannot get free of charge upgrades from old to new MCP Programs. They should purchase upgrade SKUs as mentioned in the below section.

Upgrade to New MCP Programs

Customers who are under maintenance and own MCP SKUs other than “CA ARCserve r16 All Inclusive Managed Capacity” can purchase the below listed discounted upgrade SKUs to get into new MCP Programs. There are no restrictions on upgrade paths. For example, customers under “CA ARCserve Backup and ARCserve Replication and High Availability r16 Managed Capacity” can upgrade to “CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication- File Only” MCP or “CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive” MCP.

For customers with current License Name maintenance CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165WMU CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup CABDMCR165WMU and ARCserve D2D and ARCserve Replication-File Only

Maintenance Renewals Customers under current maintenance can continue to purchase old MCP program maintenance renewal SKUs if they want to continue with their existing MCP pricing model. If customers want to move to new MCP Programs, they should purchase the new MCP program upgrade SKUs instead of old maintenance renewal SKUs as mentioned above.

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

Additional Capacity If customers wish to continue with an expired MCP program and purchase additional capacity, they have to contact the CA customer care team to re-activate old MCP SKUs in the system and purchase accordingly.

Customers with Expired Maintenance

FOC Upgrades Customers with expired maintenance contracts are not entitled to free of charge upgrades. However, they are allowed to purchase discounted r16.5 new MCP programs as shown below:

For customers without current License Name maintenance CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165W0U CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup CABDMCR165W0U and ARCserve D2D and ARCserve Replication-File Only

Upgrade to New MCP Programs

Customers with expired maintenance contracts can purchase the below listed discounted out-of- maintenance upgrade SKUs to get into new MCP Programs as shown below. There are no restrictions on upgrade paths. For example customers under “CA ARCserve Backup and ARCserve Replication and High Availability r16 Managed Capacity” can upgrade to “CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only” MCP or “CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive” MCP.

Maintenance Renewals Customers under maintenance should renew before their maintenance contract expires. CA will attempt to notify customers within 90 days of maintenance expiration. In some instances, reminders may also be sent within 60, 45, 30, and 15 days of maintenance expiration and again 30 days after expiration

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

depending upon the region. Once the customer’s maintenance has expired they must purchase an upgrade or pay a reinstatement fee.

Additional Capacity If a customer with expired maintenance wishes to continue with an expired MCP program and purchase additional capacity, they will have to contact the CA customer care team to re-activate old MCP SKUs in the system and purchase accordingly. Monthly Subscription: MSP 3.0 Pricing

Monthly Subscription Licensing is available exclusively to authorized Managed Service Providers (MSPs). It provides a flexible and economical way for MSPs to license core CA ARCserve technologies to provide services to their customers. The following licensing options are available with the new MSP 3.0 program-

- Per-Server - Per-Virtual Machine - Per-Socket - Per-Terabyte - Per-Replication Scenario - Per-Workstation - Per-SBS\Essentials Server

MSP Program with a commitment for minimum monthly purchase: MSPs willing to make monthly minimum purchases of $2000 USD will be able to avail discounted prices on the MSP Program Part Codes. For more information on the CA ARCserve MSP 3.0 program, please visit the CA ARCserve MSP Zone.

Migration from ARCserve Backup to ARCserve D2D r16.5: We now allow customers with or without maintenance to migrate from ARCserve Backup to D2D by allowing them to purchase newly created CA ARCserve D2D Standard/Advanced Edition/Advanced Virtual Edition cross grade SKUs with maintenance instead of ARCserve Backup Upgrade or Renewal SKUs as mapped below.

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

NOTE: Customers with the specified ARCserve Backup products can choose either ARCserve D2D r16.5 for Windows Server Standard Edition, ARCserve D2D r16.5 for Windows Server Advanced Edition or CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License SKUs as shown in the below figure

Please note all the prices shown in the above figure are Product + 1 year Enterprise Maintenance, USD, North America Region.

The cross-grade SKUs from CA ARCserve Backup r16.5 to CA ARCserve D2D r16.5 are listed below in tabular form:

LICENSE NAME PART CODE CA ARCserve D2D r16.5 for Windows Server Advanced Edition - CAD2D165UBWM5 Upgrade from ARCserve Backup (in Maint) CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (out of CAD2165UBWN18 Maint) CA ARCserve D2D r16.5 for Windows Server Standard Edition - CAD2D165UBWM4 Upgrade from ARCserve Backup (in Maint) CA ARCserve D2D r16.5 for Windows Server Standard Edition - CAD2D165UBWN4 Upgrade from ARCserve Backup (out of Maint)

FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY

CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (in CAD2165UBWM18 Maint) CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (out of CAD2165UBWN18 Maint)