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Public Shared Radio Network User Manual

Contents Overview of Public Shared Radio Network program page 2 Operation of the Radio Network page 4 Dispatching and Radio Traffic on the Radio Network page 6 Appendix – Radio Cut Sheet/map/phone list, contact information page 8 2

Overview of Public Shared Radio Network Program Purpose of the Manual The purpose of this manual is to explain the usage, maintenance, and support of the radio network to the public and private agencies using the shared radio network. By agreeing to the contract with the Downtown Denver Partnership (DDP), you are agreeing to follow the procedures outlined in this manual.

Purpose of the Radio Network Using advanced two-way radios, this common radio link will allow security personnel from individual buildings and police officers at District 6 to communicate with one another instantaneously on crime and safety related issues.

While not a replacement for calling 911 in cases of emergency, the common radio link is intended to allow the immediate dissemination of security related information in real time.

Public Shared Radio Network - Overview The DDP Public Radio Network is bringing the public and private sectors together to make the heart of Downtown Denver safe and welcoming for those who work, live or visit. In March of 2018, DDP, RTD Police, Radio Resources Inc, Allied Universal and Advantage Security started a collaboration to increase community awareness in Downtown Denver. As a result, the Downtown Denver Partnership Public Shared Radio Network. On February 25 of 2019, Installation of our dispatch center located at Civic Center Station was completed. March 1, 2019 Public Shared Radio Network activation continues to focus on public safety with both the public and private sectors, leverage our collaborative partnerships, technology, communication resources, and strategic initiatives in efforts to improve public safety for downtown Denver. To find out more about the Downtown Denver Partnership visit www.downtowndenver.com.

How it Works Special pre-programmed, two-way radios operating on a preset channel within the Public Shared Radio Network system will be issued to participating building managers. The radios are intended to be stationed at the building’s internal security center. District 6 DPD Sergeant will maintain a radio operating on the same channel. When an incident occurs that could affect other buildings in the area, the building’s security personnel or DPD can issue a general announcement over the common radio link to warn/inform all other users. 3

Program costs Participants will purchase the radio from Radio Resource Inc. The purchase will include either one handheld radio or base station, depending upon site requirement. (See the Radio Purchase agreement for details.)

Radio Discipline and Issue Resolution All issues with radio equipment will be resolved by Radio Resource Inc. All issues with radio usage will be resolved by DDP. As part of the agreement to participate in the Shared Radio Network, participants will supply a contact person that both Radio Resource and DDP can contact. Please direct any questions to Steve Shireman, Senior Manager, Downtown Security, at [email protected]

Radio Loss If the radio is lost, the user is liable for the replacement cost of the radio, which belongs to Radio Resource Inc. The 2019 cost estimate for replacement of the Radio Resource equipment is $900. It is important to immediately report missing or lost radios to Radio Resource Inc.

Training This manual is sectioned to simplify training and will be kept with the radio for Security Officers reference material. All members of the Radio Network are expected to fully train each of their respective users how to operate the radio and what is appropriate radio usage. (Contact DDP Sr. Security Manager for more information.)

Testing The Radio Network team will do periodic roll calls to maintain the operation of the radio link equipment. This will normally occur at 10 am, 6 pm, and 2 am. Radio Resources may also have other testing or maintenance requirements which may involve calling different units for a radio check.

Using the Radio Network - Information Channel If a Security Officer observes a crime in progress, he or she should notify 911 immediately. This radio link is an information channel, not a way to obtain emergency support. This channel is not monitored by the Denver Police Department Dispatch Center and not available to other Police units.

Security Officers can use the radio to notify other buildings of potential problems. This may include observations of suspicious activity, or known suspicious persons, or other useful crime prevention information. There is a map/phone list in the appendix of this manual for finding the locations and descriptive radio identifications for various buildings.

If the District 6 Sergeant observes a crime in progress within the boundaries of the Shared Radio Network, he or she will contact other Police Officers over the normal police channels. They may also notify Security Officers at the nearby buildings using this system for Security Officer Safety and support. 4

The Dispatch Center will use this channel to broadcast Security Officer Safety information including suspect descriptions, crimes in progress at other locations, and be on the lookout (BOLO) information. Operation of the Radio Network

Call 911 for Emergencies - Reminder This Radio Network is for information, not for Emergency Situations. Security Officers need to call 911 for all Emergency situations.

Training It is expected that all users of the radio channel are fully trained on the radio and familiar with this manual. The Downtown Denver Partnership reserves the right to revoke permission of the use of a radio at any time and for any reason if it is not being used in a professional manner in accordance with the original intent.

Radio Functional Operation Volume PTT – Push to talk Bank Switch – 1,2,3. Always on 1 Talk Group Selector – always on #1 Denver Link-1

Motorola XPR 7550e Model • Radio is password protected and cannot be disabled. • Radio ID is on the silver-colored RADIO TAG NUMBER on your radio. • Radio ID is automatically recorded by the system every time you transmit.

Turn-On the Radio • Turn the VOLUME control clockwise. • Wait a few seconds to allow the radio to register with the system before talking.

Select a Talk Group • Turn the TALKGROUP SELECTOR knob to the desired position. Denver Link-1 • Wait until double beep before talking. • Listen before talking to make sure another conversation is not already taking place. Transmit a Message • Think of what you want to say before transmitting. • Hold the RADIO 2”– 3” from your mouth. • Press the PUSH-TO-TALK switch on the side of the radio. • Wait for the TALK PERMIT tones before speaking. • Be brief and concise...this is a shared system. • Release the PUSH-TO-TALK switch to listen. 5

Notes: • If the system is busy or you are out of range, the radio will emit a WARNING TONE when you press the PUSH-TO-TALK switch. • Release the button and wait a few moments before trying again. • If you think you are out-of-range, move to another location and try again.

Battery Running Low If you hear a chirping sound, twice a minute indicates that your battery is running low. The CHIRPING SOUND will first appear when you release the PUSH-TO-TALK switch. As your battery grows weaker, the CHIRPING SOUND will appear more frequently until the battery finally runs out.

Recharging To recharge the battery, place it on the charger. A steady red light indicates the battery is rapidly charging. A flashing green indicates a 90% charge has been completed. A steady green indicates a 100% charge. A flashing red/green light indicates problems with the battery requiring service. When the battery is on the charger and the charge indicator light is yellow the battery will not charge. Replace the radio in the charger so a red charging light is indicated. There is a chart on the bottom of the portable radio chargers to explain the factory equipment settings.

Volume The radio is programmed with a minimum volume setting. This prevents the radio from being turned down too low to hear. This is a standard setting for all Downtown Denver Partnership radio’s and is a safety feature.

The rest of the buttons are not used in this application.

The Radio Cut Sheets (Addendum B) 6

Dispatching and Radio Traffic on the Radio Network

Examples of when to Use the Radio Link • Security Officers notifying other Security Officers of suspects observed who match descriptions from Security Bulletins or other known suspects. • Security Officers reporting non-criminal, suspicious activity to DPD to monitor on the Halo cameras. (Criminal activity is reported to 911.) • Police notify Security Officers of pursuits, fleeing suspects – basic Security Officer Safety information. • Police broadcast Homeland Security information (suspicious persons with cameras) if suspicious events are reported to police. • Police notify Security Officers of purse snatching, harassing, pan-handling, trespassing suspect descriptions.

There are other communication items that are not documented here which will be good information to communicate with other Security Officers and Police using the radio Network. Some examples are:

Radio Dispatching The Radio link uses descriptive call signs for contacting various properties. This call sign is designated by the Downtown Denver Partnership as part of the application process. Here are some possible examples of descriptive calls signs: • Allied Universal Security 1515 Arapahoe • Advantage Security 1900 16th Street • Independence Plaza Center Security • RTD Union Station Security • DPD Sgt. Police Officers and Security Officers will use a map to see the appropriate call signs for each property or organization.

Calling Building Security from Building Security Security Officers can notify Security Officers at other buildings of suspicious people they see.

Allied Universal Security Tabor Center: “to Writers Square” Writer Square: “Writers Square, go ahead.” Allied Universal: “A suspect who appears intoxicated just walked from our building into yours. He is a white male with a brown winter coat, blue jeans, about 5’6”. We have seen him panhandling before. You may want to observe him on your cameras.” Writers Square: “We see him. Thanks.” 7

Announcements from Dispatch Center Dispatch will make announcements which may include suspect descriptions, crimes in progress at other locations, homeland security information, and be on the lookout (BOLO) information. These statements will be prefaced with “Attention, ...”. Dispatch: “Attention, All Security Officers, we have a suspect running east bound from 16th and Broadway, on the mall. The suspect is wearing a red shirt, blue jeans. They may be armed. Do not confront. Does anyone see this suspect?” Republic Plaza Security: “This is Republic Plaza Security; we see the suspect running into McDonalds on camera.”

Calling Security from Dispatch If Dispatch is trying to contact an individual property, they would call using that properties’ descriptive call sign. DPD: “Convention Center” or “Security at Convention Center” Convention Center: “DPD, go ahead.”

Calling Dispatch from Security When calling various call signs, the caller announces their call sign and Dispatch (Civic Center Station) responds. Allied Universal: “Allied Universal to Dispatch” Dispatch: “Dispatch, go ahead.” Allied Universal: “We have sent a suspicious person east on 16th street...”

Use of Codes Everything on this channel will be in the clear. No secret codes, or secret messages are permitted on this channel between buildings or DPD and Security.

Radio Location It is recommended that the radio be kept at a building’s front desk, or dispatching center to reduce risk of loss.

Dispatch Civic Center Security Desk The RTD Security Officer has 3 radio channels he or she monitors, the SCC cameras, non-emergency phone lines, and walk-in traffic. They may not be able to answer the radio link immediately if they are occupied with pressing business. Please be patient and call again. Remember, this is an informational channel, not an emergency channel. For emergency situations, contact the Denver Police Dispatch Center (911). 8

Appendices

Map of locations participating in Radio Network– (with radio call signs, security contact phone numbers, and client contact phone numbers) Memos of updates processes for the Officers Contact Information Radio Purchase Agreement

Contact Information

Steve Shireman, DDP Senior Manager, Downtown Security 1515 Arapahoe Street, Tower 3, Suite 100 Denver, CO 80202 [email protected] https://www.downtowndenver.com Office: 303-571-8222

Sam Barlau, Radio Resource Radio Resource Inc. 12701 W. 42nd Avenue Wheat Ridge, CO 80033 [email protected] Office: 303-987-1545