Letter Post Manual
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Review of Postal Users' Needs: 2020 Report
Review of postal users’ needs An assessment of whether the minimum requirements of the universal postal service reflect the reasonable needs of the users of postal services in the United Kingdom Review of postal users’ needs – Welsh overview Publication Date: 26 November 2020 Contents Section 1. Overview 1 2. Introduction and background 5 3. Market and USO context 10 4. Overview of user research findings 23 5. Delivery frequency 41 6. Speed of delivery, quality of service, tracking and additional services 65 Annex A1. International context and experiences 83 A2. Legal Framework 92 A3. Market research methodology 96 A4. Estimating impacts on user benefits 98 A5. Cost methodology 109 A6. Revenue methodology 126 A7. Glossary 132 1. Overview Ofcom has undertaken a comprehensive review of the needs of postal users across the UK, to see if the requirements placed on Royal Mail reflect what people and businesses need today. We have looked in detail at how satisfied people and small businesses are with the current postal service, and what alternatives would meet their needs. This document explains our findings. The universal postal service is relied upon by millions of people and businesses across the UK. As the postal regulator, our goal is to make sure postal users benefit from a universal service that meets their needs. In doing so we also consider whether the service is sustainable and efficient. The minimum requirements of the universal service are set out in legislation. These include requirements on Royal Mail to deliver letters six days a week and parcels five days a week, at an affordable and geographically uniform price to every address in the UK. -
Delivering for All How Vulnerable Groups Access Post in Scotland
Delivering for all How vulnerable groups access post in Scotland Andrew Fraser May 2021 Contents Introduction 3 Background 4 Methodology 6 The impact of the COVID-19 pandemic 7 Asylum Seekers and Refugees 10 Homelessness 15 Remote and Rural Residents 18 Domestic Abuse survivors 21 Gypsy/Traveller community 25 Conclusions 28 Recommendations 29 Who we are Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better. 2 Delivering for All How vulnerable groups access post in Scotland Introduction Citizens Advice Scotland (CAS) undertakes advocacy on behalf of Scottish consumers in the postal market. We work closely with a variety of stakeholders to highlight concerns and issues that consumers and SMEs face when accessing postal services. CAS is committed to representing the needs and interests of all Scottish consumers, including disabled, isolated, and financially vulnerable consumers. In September 2020, CAS commissioned Progressive Partnership Ltd to carry out qualitative research exploring the accessibility of postal services for a number of specific groups. The research also examined the impact of the COVID-19 pandemic on access to postal services. When we use the phrase “postal services”, we are referring to both the letters and parcels market. We examined deliveries that are serviced by both Royal Mail (the Universal Service Provider) and other parcel delivery operators. -
DMM Advisory Keeping You Informed About Classification and Mailing Standards of the United States Postal Service
July 2, 2021 DMM Advisory Keeping you informed about classification and mailing standards of the United States Postal Service UPDATE 184: International Mail Service Updates Related to COVID-19 On July 2, 2021, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). The following countries have provided updates to certain mail services: Mauritius UPDATE: Mauritius Post has advised that the Government of Mauritius has announced the easing of COVID-related restrictions as of July 1, 2021, subject to strict adherence to sanitary protocols and measures. On July 15, 2021, Mauritius will gradually open its international borders. However, COVID-19 continues to have a direct impact on international inbound and outbound mails to and from Mauritius. Therefore, the previously announced provisions and force majeure continue to apply for all inbound and outbound international letter-post, parcel-post and EMS items. New Zealand UPDATE: New Zealand Post has advised that the level-2 alert in the Wellington region has ended as of June 29, 2021. Panama UPDATE: Correos de Panama has advised that post offices, mail processing centers (domestic and international) and the air transhipment office at Tocúmen International Airport are operating under normal working hours and the biosafety measures established by the Ministry of Health of Panama (MINSA). Correos de Panamá confirms that it is able to continue to receive inbound mail destined for Panama. However, Correos de Panama is unable to guarantee service standards for inbound and outbound mail. As a result, force majeure with respect to quality of service for all categories of mail items will apply until further notice. -
Parcel Post Manual
UNIVERSAL POSTAL UPU UNION Parcel Post Manual Berne 2013 International Bureau of the Universal Postal Union July 1, 2015 Parcel Post Manual (Update 3) Preface to Bookmarked Edition The Parcel Post Manual (2013) is published by the International Bureau of the Universal Postal Union. It reproduces the Universal Postal Convention adopted by the 2012 Doha Congress of the Universal Postal Union and the Parcel Post Regulations adopted by the Postal Operations Council. The 2012 Convention and associated Parcel Post Regulations will be in effect from January 1, 2014, until December 31, 2017. The International Bureau updates the Parcel Post Manual periodically to include new or revised Parcel Post Regulations adopted by the Postal Operations Council. In general, but with some exceptions, the Regulations are adopted by the Postal Operations Council under the general authority of Articles 113(1)(13) and 141 of the General Regulations and not pursuant to an explicit delegation of authority in the Convention. The most recent update of the Parcel Post Manual, Update 3, was published in March 2015. The Parcel Post Manual also includes copies of selected Resolutions and Decisions ("Other Decisions by Congress") adopted by the Doha Congress and related to the Parcel Post. The UPU treats these Resolutions and Decisions as binding legal measures although there is no provision in the Constitution which explicitly authorizes the Congress to act legislatively by resolution or decision. The order of presentation in the Parcel Post Manual does not follow the order of the Universal Postal Convention. Articles of the Convention are organized according to topics. Parcel Post Regulations (numbered, RL xxx) follow the Articles of the Convention to which they logically relate. -
Universal Postal Convention
Convention Universal Postal Convention Universal Postal Convention Final Protocol The undersigned, plenipotentiaries of the governments of the member countries of the Union, having regard to article 22.3 of the Constitution of the Universal Postal Union concluded at Vienna on 10 July 1964, have by common consent and subject to article 25.4 of the Constitution drawn up in this Convention the rules ap- plicable throughout the international postal service. Section I Rules applicable in common throughout the international postal service Article 1 Definitions 1 For the purposes of the Universal Postal Convention, the following terms shall have the meanings defined below: 1.1 letter-post item: item described in and conveyed under the conditions of the Universal Postal Convention and Regulations; 1.2 parcel-post item: item described in and conveyed under the conditions of the Universal Postal Convention and Regulations; 1.3 EMS item: item described in and conveyed under the conditions of the Universal Postal Convention, Regulations and associated EMS instruments; 1.4 documents: a letter-post, parcel-post or EMS item consisting of any piece of written, drawn, printed or digital information, excluding objects of merchandise, whose physical specifica- tions lie within the limits specified in the Regulations; 1.5 goods: a letter-post, parcel-post or EMS item consisting of any tangible and movable object other than money, including objects of merchandise, which does not fall under the defini- tion of "documents" as provided in paragraph 1.4 above -
STAMPS of INDIA COLLECTORS COMPANION the Weekly
STAMPS OF INDIA COLLECTORS COMPANION The Weekly Newsletter from the stampsofIndia.com ------------------------------------------------------------------------ Published Every Monday Number 10, October 30, 2000 Edited by Madhukar and Savita Jhingan ------------------------------------------------------------------------ I N T H I S I S S U E NEWS & ANNOUNCEMENTS Bijli Pasi Commemorative Foreign Parcel Postage Rates Reduced EMS Rates Revised SAL Service Extended The Limits Of Insured Parcels Major Fire at Madras GPO Special Arrangements for Festival Mails ALSO IN THE NEWS Bhutan Post ties up with Overnite Forgotten Countries – Portuguese India Newspaper Scan STAMPSOFINDIA.COM UPDATES New Issues: This Week Events: INDEPEX-ASIANA 2000 Publications: Periodicals Auctions: Sukhani Europhil READERS FORUM Y V Jeppu, R K Sultania ALSO FROM STAMPS OF INDIA - COVERAGE FROM GROUP SITES “Star of India” Postmark from USA ------------------------------------------------------------------------ Check the end of this issue for information to Subscribe and Unsubscribe. Please ask for permission before reproducing the content in any form. ------------------------------------------------------------------------ JHINGANS JOTTINGS Hi What do you want to read about in future newsletters? Our goal is to make this both valuable and informative to our readers. We want to be sure that we are accomplishing this so please let us know what you want to read about. We also request you to re-read the message under “Feedback” at the end of this issue. One of the major decisions we wish to implement is to change the day of publication, from Monday to Thursday. To deliver the news on Monday morning we process the gathered news and features during the weekend. We were finding it difficult to obtain any last minute clarification or supplemental information required. -
International Goods Transport Product Terms for Contract Customers
TUOTE-EHDOT 1 (9) International goods transport product terms for contract cus- tomers January 1, 2021 Posti Ltd Domicile: Helsinki Business ID: 0109357-9 VAT ID FI01093579 www.posti.fi TUOTE-EHDOT 2 (9) Table of contents 1. General .............................................................................................................................................. 3 1.1. Scope of Application ....................................................................................................................... 3 1.2. Definitions ..................................................................................................................................... 3 1.3. Customer’s obligations .................................................................................................................... 3 1.4. Item content restrictions .................................................................................................................. 4 1.5. Delivery time estimate and service levels by route ............................................................................... 4 1.6. Delivery days ................................................................................................................................. 4 1.7. Transport documents ...................................................................................................................... 4 1.8. Pricing and payment ....................................................................................................................... 4 1.9. -
Postal Rates
• 2021/2022 • 2020/2021 Customer Care: 502 0860 111 www.postoffice.co.za CHURE RO BROCHURE B DID YOU 2021 / 2022 ... 1 APR. 21 - 31 MAR. 22 KNOW YOU ARE NOT ALLOWED TO TABLE OF CONTENTS POST THE FOLLOWING GOODS? Dangerous and Prohibited goods 1 Important Information 2 Ordinary Mail / Fast Mail 3-4 Postage Included Envelopes 4-5 Postcards 5 Domestic Stamp Booklets and Rolls 6 Packaging Products 6 Franking Machines 6-7 Domestic Registered Letter with Insurance Option 7-8 Mailroom Management 8 Direct Mail 9 Business Reply Services 9-10 InfoMail 10-12 Response Mail / Magmail 13-14 Domestic Parcel Service 14-15 International Mail 15-20 Expedited Mail Service 21-24 Philatelic Products 25 Postboxes, Private Bags and Accessories 25-26 (Valid 01 Jan to 31 Dec annually) Postbank 26 Speed Services Couriers 27-29 Tips to get your letter delivered on time, every time: 30 Contact Information / Complaints and Queries 31 DID YOU KNOW... YOU ARE NOT ALLOWED TO POST THE FOLLOWING GOODS? DANGEROUS AND PROHIBITED GOODS SCHEDULE OF DANGEROUS GOODS • Explosives – Ammunition, fireworks, igniters. • Compressed Gas – aerosol products, carbon dioxide gas, cigarette lighter, butane. • Flammable Liquids – alcohol, flammable paint thinners, flammable varnish removers, turpentine, petroleum products, benzene. • Flammable Solids – metallic magnesium, matches, zinc powder. • Oxidising material – some adhesives, some bleaching powders, hair or textiles dyes made of organic peroxides, fiberglass repair kits, chlorine. • Poison including Drugs and Medicine –although some are acceptable in prescription quantities, and non-infectious perishable biological substances are accepted when packed and transmitted appropriately RADIOACTIVE MATERIAL • Corrosives – corrosive cleaning liquid, paint or varnish removers, mercury filled thermometer • Miscellaneous – magnetized materials, oiled paper, polymerisable materials SCHEDULE OF PROHIBITED GOODS Bank notes – including all South African notes of whatever issue or denomination, and the bank notes or currency notes of any other country. -
Letter Post Postage Rates and Private Letter Box Rental Fee Inclusive of 16% Vat
LETTER POST POSTAGE RATES AND PRIVATE LETTER BOX RENTAL FEE INCLUSIVE OF 16% VAT ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 1. LETTER POST TABLE 1: INLAND POSTAL CHARGES TYPE OF ARTICLE & MAXIMUM WEIGHT STEP Kshs WEIGHT LETTERS Up to 20g 35.00 (Limit of weight 2 kgs) Over 20g up to 50g 50.00 Over 50g up to 100g 55.00 Over 100g up to 250g 65.00 Over 250g up to 500g 110.00 Over 500g up to 1kg 165.00 Over 1kg up to 2kg 230.00 POSTCARDS Each 30.00 Up to 20g 30.00 Over 20g up to 50g 35.00 Over 50g up to 100g 50.00 PRINTED PAPERS Over 100g up to 250g 60.00 (Limit of weight 2kg or for packets Over 250g up to 500g 105.00 comprising of books only up to 5kg) Over 500g up to 1kg 125.00 Over 1kg up to 2kg 155.00 Over 2kg up to 3kg 195.00 Each additional 1kg 70.00 DIRECT MAIL MARKETING Refer to item 3 below NEWSPAPERS Upto 200gm 50.00 (PER COPY) Over 200gm up to 300gm 60.00 Over 300gm up to 500gm 65.00 Over 500gm up to 1kg 85.00 Over 1kg Printed paper rate applicable Upto 100g 50.00 SMALL PACKETS Over 100g up to 250g. 60.00 (Unit of weight 1kg) Over 250g up to 500g 105.00 Over 500g up to 1kg 130.00 LITERATURE FOR THE BLIND Free Postage (Limit of weight 7kg)* REGISTRATION FEE 70.00 1 TABLE 2: INTERNATIONAL – AIR MAIL TYPE OF ARTICLE & COUNTRIES COUNTRIES WITHIN COUNTRIES AUSTRALIA, MAXIMUM WEIGHT WITHIN EAST THE REST OF AFRICA WITHIN EUROPE, AMERICA & FAR AFRICA ZONE ZONE MIDDLE & NEAR EAST ZONE EAST ZONE LETTERS Up to 20g -
The Postal Paradox: How Having No Address Keeps People Homeless
The postal paradox: how having no address keeps people homeless Gemma Byrne Contents Summary 2 Introduction 4 The ‘catch-22’: how no fixed address can mean no support 5 Missing important correspondence can have serious consequences 7 Without an address to put on applications homeless people are 12 excluded from the services they need Citizens Advice’s proposed solutions: building on existing services 14 Practical considerations for our proposed solutions 17 What’s next? Collaborating with Royal Mail, the Post Office and 18 others 1 Summary A fixed postal address is vital for homeless people to access and engage with the services they need. However, being homeless means many people won’t have access to a fixed postal address. This leaves homeless people trapped in a catch-22 situation where they can’t access support for being homeless because of the fact that they’re homeless. This research looks at the impact of not having a fixed postal address. It draws on interviews with homeless people and day centre staff, surveys of local Citizens Advice staff and MPs, and conversations with national homeless charities. The findings show that having no fixed postal address prevents people from accessing the support they need in 2 ways: 1. Homeless people are likely to miss important correspondence. Many letters sent to homeless people - such as those from the Jobcentre, courts and healthcare services - contain dates for important appointments. Missing the letter is likely to mean missing the appointment, and this can have serious consequences. These include benefit sanctions, arrest warrants, dropping down waiting lists and even missing out on housing. -
Delivering for All How Vulnerable Groups Access Post in Scotland
Delivering for all How vulnerable groups access post in Scotland Who we are Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better. Introduction Citizens Advice Scotland (CAS) undertakes advocacy on behalf of Scottish consumers in the postal market. We work closely with a variety of stakeholders to highlight concerns and issues that consumers and SMEs face when accessing postal services. In September 2020, CAS commissioned Progressive Partnership Ltd to carry out qualitative research exploring the accessibility of postal services1 for a number of specific groups. The research also examined the impact of the COVID-19 pandemic on access to postal services. Background CAS has undertaken previous research which shows that there are barriers to accessing post for certain sections of Scottish communities2 3 4 5. These barriers can include the interception of mail, lack of a fixed address, difficulties in using “care of” addresses and concerns around affordability of services. Some Scottish consumers may be especially at risk of having poor access to post and are more vulnerable to the adverse impacts which can accompany this. There are concerns that people in the following categories are particularly negatively affected by a lack of access: > Asylum seekers and refugees6 > Those who are homeless > Survivors of domestic abuse7 > Residents of rural/remote rural areas8 > Members of the Gypsy/Traveller community These categories are not mutually exclusive, and individuals may fall into one or more of these groups. -
La Poste Thailande Tarif
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