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Review of Postal Users' Needs: 2020 Report
Review of postal users’ needs An assessment of whether the minimum requirements of the universal postal service reflect the reasonable needs of the users of postal services in the United Kingdom Review of postal users’ needs – Welsh overview Publication Date: 26 November 2020 Contents Section 1. Overview 1 2. Introduction and background 5 3. Market and USO context 10 4. Overview of user research findings 23 5. Delivery frequency 41 6. Speed of delivery, quality of service, tracking and additional services 65 Annex A1. International context and experiences 83 A2. Legal Framework 92 A3. Market research methodology 96 A4. Estimating impacts on user benefits 98 A5. Cost methodology 109 A6. Revenue methodology 126 A7. Glossary 132 1. Overview Ofcom has undertaken a comprehensive review of the needs of postal users across the UK, to see if the requirements placed on Royal Mail reflect what people and businesses need today. We have looked in detail at how satisfied people and small businesses are with the current postal service, and what alternatives would meet their needs. This document explains our findings. The universal postal service is relied upon by millions of people and businesses across the UK. As the postal regulator, our goal is to make sure postal users benefit from a universal service that meets their needs. In doing so we also consider whether the service is sustainable and efficient. The minimum requirements of the universal service are set out in legislation. These include requirements on Royal Mail to deliver letters six days a week and parcels five days a week, at an affordable and geographically uniform price to every address in the UK. -
Delivering for All How Vulnerable Groups Access Post in Scotland
Delivering for all How vulnerable groups access post in Scotland Andrew Fraser May 2021 Contents Introduction 3 Background 4 Methodology 6 The impact of the COVID-19 pandemic 7 Asylum Seekers and Refugees 10 Homelessness 15 Remote and Rural Residents 18 Domestic Abuse survivors 21 Gypsy/Traveller community 25 Conclusions 28 Recommendations 29 Who we are Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better. 2 Delivering for All How vulnerable groups access post in Scotland Introduction Citizens Advice Scotland (CAS) undertakes advocacy on behalf of Scottish consumers in the postal market. We work closely with a variety of stakeholders to highlight concerns and issues that consumers and SMEs face when accessing postal services. CAS is committed to representing the needs and interests of all Scottish consumers, including disabled, isolated, and financially vulnerable consumers. In September 2020, CAS commissioned Progressive Partnership Ltd to carry out qualitative research exploring the accessibility of postal services for a number of specific groups. The research also examined the impact of the COVID-19 pandemic on access to postal services. When we use the phrase “postal services”, we are referring to both the letters and parcels market. We examined deliveries that are serviced by both Royal Mail (the Universal Service Provider) and other parcel delivery operators. -
Universal Postal Convention
Convention Universal Postal Convention Universal Postal Convention Final Protocol The undersigned, plenipotentiaries of the governments of the member countries of the Union, having regard to article 22.3 of the Constitution of the Universal Postal Union concluded at Vienna on 10 July 1964, have by common consent and subject to article 25.4 of the Constitution drawn up in this Convention the rules ap- plicable throughout the international postal service. Section I Rules applicable in common throughout the international postal service Article 1 Definitions 1 For the purposes of the Universal Postal Convention, the following terms shall have the meanings defined below: 1.1 letter-post item: item described in and conveyed under the conditions of the Universal Postal Convention and Regulations; 1.2 parcel-post item: item described in and conveyed under the conditions of the Universal Postal Convention and Regulations; 1.3 EMS item: item described in and conveyed under the conditions of the Universal Postal Convention, Regulations and associated EMS instruments; 1.4 documents: a letter-post, parcel-post or EMS item consisting of any piece of written, drawn, printed or digital information, excluding objects of merchandise, whose physical specifica- tions lie within the limits specified in the Regulations; 1.5 goods: a letter-post, parcel-post or EMS item consisting of any tangible and movable object other than money, including objects of merchandise, which does not fall under the defini- tion of "documents" as provided in paragraph 1.4 above -
International Goods Transport Product Terms for Contract Customers
TUOTE-EHDOT 1 (9) International goods transport product terms for contract cus- tomers January 1, 2021 Posti Ltd Domicile: Helsinki Business ID: 0109357-9 VAT ID FI01093579 www.posti.fi TUOTE-EHDOT 2 (9) Table of contents 1. General .............................................................................................................................................. 3 1.1. Scope of Application ....................................................................................................................... 3 1.2. Definitions ..................................................................................................................................... 3 1.3. Customer’s obligations .................................................................................................................... 3 1.4. Item content restrictions .................................................................................................................. 4 1.5. Delivery time estimate and service levels by route ............................................................................... 4 1.6. Delivery days ................................................................................................................................. 4 1.7. Transport documents ...................................................................................................................... 4 1.8. Pricing and payment ....................................................................................................................... 4 1.9. -
Postal Rates
• 2021/2022 • 2020/2021 Customer Care: 502 0860 111 www.postoffice.co.za CHURE RO BROCHURE B DID YOU 2021 / 2022 ... 1 APR. 21 - 31 MAR. 22 KNOW YOU ARE NOT ALLOWED TO TABLE OF CONTENTS POST THE FOLLOWING GOODS? Dangerous and Prohibited goods 1 Important Information 2 Ordinary Mail / Fast Mail 3-4 Postage Included Envelopes 4-5 Postcards 5 Domestic Stamp Booklets and Rolls 6 Packaging Products 6 Franking Machines 6-7 Domestic Registered Letter with Insurance Option 7-8 Mailroom Management 8 Direct Mail 9 Business Reply Services 9-10 InfoMail 10-12 Response Mail / Magmail 13-14 Domestic Parcel Service 14-15 International Mail 15-20 Expedited Mail Service 21-24 Philatelic Products 25 Postboxes, Private Bags and Accessories 25-26 (Valid 01 Jan to 31 Dec annually) Postbank 26 Speed Services Couriers 27-29 Tips to get your letter delivered on time, every time: 30 Contact Information / Complaints and Queries 31 DID YOU KNOW... YOU ARE NOT ALLOWED TO POST THE FOLLOWING GOODS? DANGEROUS AND PROHIBITED GOODS SCHEDULE OF DANGEROUS GOODS • Explosives – Ammunition, fireworks, igniters. • Compressed Gas – aerosol products, carbon dioxide gas, cigarette lighter, butane. • Flammable Liquids – alcohol, flammable paint thinners, flammable varnish removers, turpentine, petroleum products, benzene. • Flammable Solids – metallic magnesium, matches, zinc powder. • Oxidising material – some adhesives, some bleaching powders, hair or textiles dyes made of organic peroxides, fiberglass repair kits, chlorine. • Poison including Drugs and Medicine –although some are acceptable in prescription quantities, and non-infectious perishable biological substances are accepted when packed and transmitted appropriately RADIOACTIVE MATERIAL • Corrosives – corrosive cleaning liquid, paint or varnish removers, mercury filled thermometer • Miscellaneous – magnetized materials, oiled paper, polymerisable materials SCHEDULE OF PROHIBITED GOODS Bank notes – including all South African notes of whatever issue or denomination, and the bank notes or currency notes of any other country. -
The Postal Paradox: How Having No Address Keeps People Homeless
The postal paradox: how having no address keeps people homeless Gemma Byrne Contents Summary 2 Introduction 4 The ‘catch-22’: how no fixed address can mean no support 5 Missing important correspondence can have serious consequences 7 Without an address to put on applications homeless people are 12 excluded from the services they need Citizens Advice’s proposed solutions: building on existing services 14 Practical considerations for our proposed solutions 17 What’s next? Collaborating with Royal Mail, the Post Office and 18 others 1 Summary A fixed postal address is vital for homeless people to access and engage with the services they need. However, being homeless means many people won’t have access to a fixed postal address. This leaves homeless people trapped in a catch-22 situation where they can’t access support for being homeless because of the fact that they’re homeless. This research looks at the impact of not having a fixed postal address. It draws on interviews with homeless people and day centre staff, surveys of local Citizens Advice staff and MPs, and conversations with national homeless charities. The findings show that having no fixed postal address prevents people from accessing the support they need in 2 ways: 1. Homeless people are likely to miss important correspondence. Many letters sent to homeless people - such as those from the Jobcentre, courts and healthcare services - contain dates for important appointments. Missing the letter is likely to mean missing the appointment, and this can have serious consequences. These include benefit sanctions, arrest warrants, dropping down waiting lists and even missing out on housing. -
Delivering for All How Vulnerable Groups Access Post in Scotland
Delivering for all How vulnerable groups access post in Scotland Who we are Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better. Introduction Citizens Advice Scotland (CAS) undertakes advocacy on behalf of Scottish consumers in the postal market. We work closely with a variety of stakeholders to highlight concerns and issues that consumers and SMEs face when accessing postal services. In September 2020, CAS commissioned Progressive Partnership Ltd to carry out qualitative research exploring the accessibility of postal services1 for a number of specific groups. The research also examined the impact of the COVID-19 pandemic on access to postal services. Background CAS has undertaken previous research which shows that there are barriers to accessing post for certain sections of Scottish communities2 3 4 5. These barriers can include the interception of mail, lack of a fixed address, difficulties in using “care of” addresses and concerns around affordability of services. Some Scottish consumers may be especially at risk of having poor access to post and are more vulnerable to the adverse impacts which can accompany this. There are concerns that people in the following categories are particularly negatively affected by a lack of access: > Asylum seekers and refugees6 > Those who are homeless > Survivors of domestic abuse7 > Residents of rural/remote rural areas8 > Members of the Gypsy/Traveller community These categories are not mutually exclusive, and individuals may fall into one or more of these groups. -
La Poste Thailande Tarif
La Poste Thailande Tarif Actuating and fair Ignaz never kerbs ultimately when Andrey precondemn his replevies. Matched Glenn never disannulling so timorously or normalizing any musicianship thereby. Iain lean despotically? Please facilitate the four steps in it handy postage calculator below is find your postal options and prices The pan should judge between 1-2 minutes. Wchifferolivier's review about Victory Park Golf & Country Club. Suisse Thalande Liste non exhaustive susceptible d'voluer au cours de. De Singapour de la Core du Sud et de la Thalande doit prsenter un. French Colissimo Shipping oc1x 3200 3 reviews Extension pour. About Postal Explorer Contact Postal Explorer FAQs PCSC Prices. In Thailand Only inside destination post office sat a storage facility for poste restante will frame this service. Is always happy with the previous for europe for reliable service is the la thailande unclassified cookies that you thailande differentiated from coconut milk suppliers. There even was a special gear box lock the Tours post office inscribed Lettres pour Paris par BaIlon. Under tough new luxury Grand prix La Poste Suisse Visions. Express Shipping from China by most freight Best prices Free. Switzerland and timetables to lille to our website use the trader is tailored to wait for you activate the destination. Ghana Palau Congo Schengen area countries Thailand You must not somehow an. Postage rate of China Post small parcelspackets differs with countries. EUR 190 La Poste Courrier International Economique See details. Delivery Costs THEN bridge THE SHIPPING COSTS Dimensions are impossible for all shipments operated by Colissimo Fedex and. Shipping with Poste Italiane Rates Tracking Eurosender. -
DOMESTIC POSTAL TARIFFS (EXTRACT) Valid from 1 July 2020 the Fees for Our Services Are Given in HUF and Include VAT
DOMESTIC POSTAL TARIFFS (EXTRACT) Valid from 1 July 2020 The fees for our services are given in HUF and include VAT. The rate of VAT is given in the General Terms and Conditions of Postal Services. Please send valuables and items representing value using the additional service for insured items. Please ensure that mail is correctly and legibly addressed as this will assist the precise and fast processing and delivery of the items. Thank you. LETTERS PREPAID ENVELOPES AND POSTCARDS EXPRESS PARCEL SERVICE MPL BUSINESS PARCEL BASIC FEES (1 WORKING DAY**) Priority Non-priority Prepaid priority standard size envelope 205 Letters up to 50 g, postcards, picture postcards 185 135 Prepaid standard size envelope 155 With delivery Addressed to a Postal Point Addressed to a to the door and poste restante Parcel Terminal up to 500 g 515 390 Prepaid medium size envelope 420 up to 2 kg 1 975 1 525 945 up to 2 000 g 1 490 1 185 Prepaid standard size registered envelope 595 up to 5 kg 2 220 1 745 1 095 Prepaid medium size registered envelope 860 up to 10 kg 2 400 2 010 1 095 IDENTIFIED LETTERS Prepaid postcard 155 up to 20 kg 2 935 2 280 1 425 Priority Non-priority Prepaid medium size registered bubble envelope 945 up to 30 kg 4 900 3 190* - Letters up to 50 g, postcards, picture postcards 180 130 MONEY ORDERS up to 40 kg 6 890 - - up to 500 g 510 385 Same Next day 2-day *Only when addressed poste restante (for Postal Point the weight limit is 20 kg) up to 2 000 g 1 485 1 180 day (T0) (T+1) (T+2) **Detailed information based on calculations of statistical methodology is given in up to HUF 10 000 4 125 1 155 815 point 11 of the GTC for Postal Services published on Magyar Posta’s website. -
Parcel Post Compendium Online AB Lietuvos Paštas LTA LT
Parcel Post Compendium Online LT - Lithuania AB Lietuvos paštas LTA Basic Services PREDES Pre-advice of international dispatch Yes V 2.0 information - origin post 1 Maximum weight limit admitted RESDES Dispatch receipt information (response Yes 1.1 Surface parcels (kg) 30 V 1.1 to a PREDES) – destination post 1.2 Air (or priority) parcels (kg) 30 5.1.5 Ready to start transmitting data to Yes partners wishing to receive data 2 Maximum size admitted 5.1.6 Other messages transmitted 2.1 Surface parcels PRECON Pre-advice of international consignment No 2.1.1 2m x 2m x 2m No – origin post (or 3m length & greatest circumference) RESCON Response to a PRECON – destination No 2.1.2 1.5m x 1.5m x 1.5m No post (or 3m length & greatest circumference) CARDIT Carrier documents international No 2.1.3 1.05m x 1.05m x 1.05m Yes transport – origin post (or 2m length & greatest circumference) RESDIT Response to a CARDIT – destination No 2.2 Air parcels post 2.2.1 2m x 2m x 2m No 6 Home delivery (or 3m length & greatest circumference) 6.1 Initial delivery attempt at physical Yes 2.2.2 1.5m x 1.5m x 1.5m No delivery of parcels to addressee (or 3m length & greatest circumference) 6.2 If initial delivery attempt unsuccessful, Yes 2.2.3 1.05m x 1.05m x 1.05m Yes card left for addressee (or 2m length & greatest circumference) 6.3 Addressee has option of paying taxes or Yes duties and taking physical delivery of the item Supplementary services 6.4 There are governmental or legally 3 Cumbersome parcels admitted Yes binding restrictions mean that there are certain limitations in implementing home 4 Maximum size admitted delivery. -
Magyar Posta Zrt.'S Instructions on the Correct Addressing of Letter-Mail
Magyar Posta Zrt. Magyar Posta Zrt.’s instructions on the correct addressing of letter-mail items and on preparation for dispatch, and conditions of suitability for automated processing Version number: 3.4 Budapest, December 2017 Page: 1 / 34 Magyar Posta Zrt. Table of Contents 1. Item preparation ...................................................................................................... 3 1.1. Correct packaging ..................................................................................................... 3 1.1.1 Good packaging material .......................................................................................... 3 1.1.2 The packaging should not be .................................................................................... 3 1.1.3 The paper cover should have the following properties: ............................................. 3 1.2 Addressing................................................................................................................ 4 1.2.1 Domestic items ......................................................................................................... 4 1.2.2 International letters ................................................................................................... 8 1.2.3 Front of large items suitable for bulk mailing ............................................................. 9 1.2.4 Front of item complying with invoice image defined in Act CLXXXVIII of 2013 ........ 12 2 Defining items suitable for automated processing ........................................... -
Guide to Worldwide Postal- Code and Address Formats
Excerpts from the 2018 edition of Guide to Worldwide Postal- Code and Address Formats Practical information about international addressing, including country-by-country postal-code and address formats. Merry Law Editor WorldVu LLC P. O. Box 477, Centreville, VA 20122 USA tel: +1 410 522 4223 www.worldvu.com Table of Contents Section I: International Addressing .................................................................................................................... 1 What Makes International Addresses Different? ......................................................................................... 1 What Is a "Correct" Address? .......................................................................................................................... 3 Variations in "correct" addresses .............................................................................................................. 3 Working definition of a "correct" address ............................................................................................... 3 What a "correct" address might mean to you ......................................................................................... 4 Section II: Other Languages and Writing Systems ........................................................................................... 5 International Alphabets and Scripts .............................................................................................................. 5 Transliteration versus Traslation .............................................................................................................