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Request for Proposal REQUEST FOR PROPOSAL SUPPLY, INSTALLATION, TESTING AND COMMISSIONING (SITC) OF ICT INFRASTRUCTURE AT DC, NEAR DR AND FAR DR HOSTED AT SERVICE PROVIDER DATA CENTER AND MANAGED TELECOM AT ALL THE NAINITAL BANK LIMITED BRANCHES/OFFICES WITH OPERATION & MAINTENANCE The Nainital Bank Limited 26th December 2018 RFP Reference - NTB/IT/INFRA/2018/12/002 Request for Proposal (RFP) Document ICT Infra for DC & DR Site Table of content Contents Table of content ............................................................................................................................................ 3 1. Section I – Invitation to Bid .................................................................................................................. 1 1.1. Document Control Sheet................................................................................................................. 3 2. DISCLAIMER ....................................................................................................................................... 5 3. Section II: Instructions for Bid Submission ....................................................................................... 6 3.1. Executive summary of the project .................................................................................................. 6 3.2. Preparation of Bids .......................................................................................................................... 7 3.3. Submission of Bids .......................................................................................................................... 7 3.4. Assistance to Bidders ...................................................................................................................... 8 3.5. Cost to Bid ....................................................................................................................................... 8 3.6. Contents of the RFP Document ...................................................................................................... 8 3.7. Clarification on RFP Document ...................................................................................................... 9 3.8. Amendment of RFP Document ...................................................................................................... 9 3.9. Language of Bids ........................................................................................................................... 10 3.10. Documents Comprising the Bids ................................................................................................. 10 3.11. Bid Prices ....................................................................................................................................... 11 3.12. Firm Prices ..................................................................................................................................... 12 3.13. Bidder Qualification ...................................................................................................................... 12 3.14. Earnest Money Deposit (EMD) .................................................................................................... 13 3.15. Security Deposit ............................................................................................................................ 13 3.16. Period of Validity of Bids .............................................................................................................. 14 3.17. Format and Signing of Bid ............................................................................................................ 14 3.18. Revelation of Prices ....................................................................................................................... 14 3.19. Terms and Conditions of Bidders ................................................................................................ 14 3.20. Consortium .................................................................................................................................... 15 3.21. Last Date for Receipt of Bids ......................................................................................................... 15 3.22. Late Bids ........................................................................................................................................ 15 3.23. Modification and Withdrawal of Bids ......................................................................................... 15 Request for Proposal (RFP) Document ICT Infra for DC & DR Site 3.24. Bidder’s Address for Correspondence ......................................................................................... 15 3.25. Contacting the Bank ...................................................................................................................... 16 3.26. Opening of Bids by Bank .............................................................................................................. 16 3.27. Evaluation of Bids ......................................................................................................................... 16 3.28. Preliminary Examination .............................................................................................................. 17 3.29. Clarification ................................................................................................................................... 17 3.30. Evaluation of Eligibility Criteria ................................................................................................... 17 3.31. Evaluation of Technical Bids ........................................................................................................ 21 3.32. Evaluation of Commercial Bids .................................................................................................... 25 3.33. Final Bid Evaluation (Techno commercial bid): .......................................................................... 26 3.34. Bank's Right to Vary Scope of Contract at the time of Award .................................................... 27 3.35. Bank's Right to Accept Any Bid and to Reject Any or All Bids .................................................. 27 3.36. Notification of Award ................................................................................................................... 27 3.37. Award of Contract ........................................................................................................................ 28 3.38. Placing of Purchase Orders ........................................................................................................... 29 3.39. Bank Guarantee for Contract Performance .................................................................................. 30 3.40. Confidentiality of the Document .................................................................................................. 30 3.41. Tender Related Condition ............................................................................................................ 30 3.42. Rejection Criteria ........................................................................................................................... 31 3.42.1 General Rejection Criteria ............................................................................................................. 31 3.42.2 Technical Rejection Criteria ...................................................................................................................... 32 3.42.3 Commercial Rejection Criteria...................................................................................................... 32 4. Section III – General Conditions of Contract and Service Levels Agreement .............................. 33 4.1. Stipulated Time Schedule ............................................................................................................. 34 4.2. Date of release of Purchase Order – ............................................................................................. 34 Date of release of Purchase Order-T day ................................................................................................ 34 Purchase Order acceptance by successful bidder- T+5 day ............................................................... 34 4.3. Term and Extension of the Contract ............................................................................................ 36 4.4. Prices .............................................................................................................................................. 37 4.5. Payment Schedule ......................................................................................................................... 37 4.6. Service Level Agreement & Targets ............................................................................................. 39 4.7. Service Level Agreements* ........................................................................................................... 40 4.8 Managed Services SLA for DC and DR Infra ................................................................................... 41 5. Section IV – Bid Submission Format ................................................................................................ 44 Request for Proposal (RFP) Document ICT Infra for DC & DR Site 5.1. Bidder Profile................................................................................................................................. 44 5.2. Manufacturer
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