Bursagaz is the 2008 EFQM Award a very regulated but also changing winning natural gas distribution market. When performing an company located in , external analysis, it is important operating in a regulated market and to assess future competitors, providing secure, continuous natural so this is how a company could gas supply for more than 830.000 easily adopt to change. Market customers. Bursagaz encourages enlargement, potential customers energy efficiency in the multiutility and competitors, market price, Ahmet Hakan Tola market and is the publisher of the monetary policies and resources all General Manager first Turkish energy market GRI A+ define the company’s future. The Bursagaz Sustainability report. Investing in its inclusion of all these dynamics into people, Bursagaz is ranked within the scenarios show how flexible a the 50 Best Employers in Europe and company is and create initiatives was awarded as the Best Employer for each new situation : This is“The in Turkey in 2014. Working with a Future Management ”we drive in high range of techology transferred Bursagaz. from its German shareholder EWE, Bursagaz develops its technology Strategies and the business plan based processes for excellent are strongly linked to outcomes operations creating high mutual of the business model starting by value for all stakeholders. the evaluation of the company’s Excellence Award vision, mission, ethics, values and Winner Change is a common dynamic for principles. The contribution and 2008 Bursagaz’s management style, from feedback of the stakeholders in strategic planning processes to the formation of the strategies assessment of the approaches. The are important to Bursagaz, as it EFQM Model is the core approach is a private company supplying a deployed in every process in public commodity : Natural Gas. Bursagaz to create and share a more External, internal environment and sustainable future. Bursagaz has 6 stakeholders’ expectation analysis top themes where it defines change: are part of the “ Company Check- Financial Success, Sustainable Up “ every year. This company Service Quality, Technological assessment provides a deeper look Improvement, Operational on every approach and expectation Excellence, Social Sensitivity and in and around the company which Investment in People. All these are the basis for short-term, mid- themes are the outcome of our term and long-term strategies and strategic input. Bursagaz operates in business initiatives.

70 About Bursagaz

Bursagaz was privatised in 2004 as Bursagaz Bursa S¸ehiriçi Dogalgaz ˘ Dagıtım ˘ Ticaret veTaahhüt AS¸ under the project of privatisation of the natural gas distribution companies. It was offered natural gas distribution service within Innovation and technology are like security by securing the the urban area of the Bursa best friends running in the company. environmental diversity, people Metropolitan Municipality as the Recognising coporate capabilities management, economic license area. and drilling them into departmental contributions, social engagement and individual capabilities are key which are all parts of an entire vision Bursagaz carries out the factors for managing the future for the future. operations of manufacturing and plans These capabilities are used as commissioning of the distribution of inputs in Project Management. Managing with agility is looking out lines, operating the main inlet and Bursagaz structures more than 10 for the future and future resources local pressure reducing stations, projects every year, so Bursagaz by planning today. Companies on managing the subscription and workers can be involved in different paths to excellence always need to contract processes, providing gas projects shaping the future of the seek more sustainable strategies to supply and more in the districts company. While these corporate refresh their existence. of Nilufer, , Kestel, projects make a difference with Yildirim, and Gursu within their innovative perspective they the boundaries of Bursa urban area. also contribute to the economic performance of the country, social With an annual 2.4 billion m3 gas employment and safety, as well as volume that provides natural gas to the reduction of environmental distribution service for 818.522 impacts. In this sense, many customers and 700.201 gas users innovations which have been today, Bursagaz continues their accomplished are widely based operations through a 5.156 km grid on stakeholders’ management as committed to supply continuous approaches stated as key element and safe natural gas to their in the EFQM Excellence Model. customers. While systems and models enable the availability of structured infrastructure and integration of customer information,and facilitate the management of stakeholders, it also allows to implement societal

MANAGING WITH AGILITY