Inflight Flight Procedures Manual (Ipm)

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INFLIGHT FLIGHT PROCEDURES MANUAL (IPM)

Revision: A 04-Nov-2020

CONFIDENTIAL/SECURITY SENSITIVE

Use of this document is restricted to conveyance of information to government agencies as well as employees, customers, and/or vendors of Avatar Airlines. The information shall not be released, disclosed, or used for any purpose without express written consent of Avatar Airlines. Avatar Airlines | Technical Publications THIS PAGE INTENTIONALLY LEFT BLANK FLIGHT CREW TRAINING MANUAL SCL.1 SAFETY COMMITMENT LETTER ARevision: A avatar airlines 04-Nov-2020

Safety Commitment LetterSAFETY COMMITMENT LETTER

To: The Employees of Avatar Airlines We regularly review our commitment to Safety and Security in order to keep it front and center in our business. As Avatar leaders we commit to maintaining the highest level of safety and security for our customers and providing a safe work environment for all Avatar employees, We are committed to continuous improvement in the Avatar operation by evaluating, investigating, analyzing, assessing and mitigating hazards on a continuous basis. Safety and Security of the Avatar operation are priority #1. To ensure this happens, we recognize that an effective Safety Management System (SMS) is vital to the success of Avatar Airlines. We are committed to providing the necessary resources for the continual implementation of our SMS; 14 CFR 5.21(a)(3). This will allow us to continue to improve the level of safety and security throughout Avatar Airlines. The Avatar Director of Safety has authority to facilitate and manage the Avatar Safety Management System. Safety objectives will be established, published and made available to all Avatar employees. The safety objectives will be posted on the Avatar Intranet, accessible to all employees. Safety objectives will be a continuous focus as they are monitored, measured, and tracked to ensure that we meet these objectives. We believe responding to an emergency is the highest priority of management and employees. The Emergency Response Plan (ERP) serves as an overall policy and set of procedures to ensure that the airline's response to a catastrophic event is expeditious, intelligent and compassionate. We periodically exercise the plan to ensure the plan continues to provide a safe transition from normal to emergency operations, 14 CFR 5.21(a)(6). We will not tolerate intentional at-risk actions or behaviors at Avatar Airlines. All employees are personally responsible and accountable for performing their duties safely and in compliance with laws, regulations and company policy. Activities involving disregard of these items will be subject to disciplinary action. We believe this is a necessary element of a Just Culture, 14 CFR 5.21(a)(5). Every employee must continuously be aware of hazards that have the potential to degrade the level of safety and security for our employees and our passengers. It is the duty of all employees to report hazards either directly to management or through reporting tools available to Avatar employees, 14 CFR 5.21(a)(4). FLIGHT CREW TRAINING MANUAL SCL.2 SAFETY COMMITMENT LETTER ARevision: A avatar airlines 04-Nov-2020

At Avatar, no one will allow any operation to proceed unless he or she is certain it can be carried out with Safety and Security. To support every Avatar employee in making the hard personal decisions that this may require, no penalty or disciplinary action will be imposed on any employee who stops an operation and brings what he or she genuinely views to be a safety or security concern to management or a fellow employee. .

Barry Michaels Dan Eikleberry CEO, Avatar Airlines COO, Avatar Airlines INFLIGHT PROCEDURES MANUAL MTOC.1 MASTER TABLE OF CONTENTS ARevision: A avatar airlines 04-Nov-2020

Master Table of ContentsMASTER TABLE OF CONTENTS

Safety Commitment Letter ...... SCL Master Table of Contents ...... MTOC List of Effective Pages ...... LEP Record of Revisions ...... RR Preface ...... PR

CHAPTER 1 - INTRODUCTION...... 1

CHAPTER 2 - ADMINISTRATION ...... 2

CHAPTER 3 - CABIN ANNOUNCEMENTS...... 3

CHAPTER 4 - PASSENGER ASSISTANCE...... 4

CHAPTER 5 - MEDICAL AID...... 5

CHAPTER 6 - EMERGENCY EQUIPMENT...... 6

CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES...... 7

CHAPTER 8 - MALFUNCTIONS...... 8

CHAPTER 9 - AIRCRAFT SPECIFIC...... 9

CHAPTER 10 - INFLIGHT SERVICE ...... 10

CHAPTER 11 - SECURITY AND DANGEROUS GOODS...... 11 Appendix A - Code of Federal Regulations ...... A Appendix B - Aviation Safety Action Program (ASAP) ...... B Index of References ...... ROI Index ...... IN INFLIGHT PROCEDURES MANUAL MTOC.2 MASTER TABLE OF CONTENTS ARevision: A avatar airlines 04-Nov-2020

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List of Effective PagesLIST OF EFFECTIVE PAGES * Asterisk shows pages revised, deleted, or added by current revision. Page Rev Date Page Rev Date

Safety Commitment Letter Chapter 1 SCL.1 A ...... 04-Nov-2020 1.1 A ...... 04-Nov-2020 SCL.2 A ...... 04-Nov-2020 1.2 A ...... 04-Nov-2020 Master Table of Contents 1.3 A ...... 04-Nov-2020 1.4 A ...... 04-Nov-2020 MTOC.1 A ...... 04-Nov-2020 1.5 A ...... 04-Nov-2020 MTOC.2 A ...... 04-Nov-2020 1.6 A ...... 04-Nov-2020 List of Effective Pages 1.7 A ...... 04-Nov-2020 LEP.1 A ...... 04-Nov-2020 1.8 A ...... 04-Nov-2020 LEP.2 A ...... 04-Nov-2020 Chapter 2 TOC LEP.3 A ...... 04-Nov-2020 2.1 A ...... 04-Nov-2020 LEP.4 A ...... 04-Nov-2020 2.2 A ...... 04-Nov-2020 LEP.5 A ...... 04-Nov-2020 2.3 A ...... 04-Nov-2020 LEP.6 A ...... 04-Nov-2020 2.4 A ...... 04-Nov-2020 LEP.7 A ...... 04-Nov-2020 LEP.8 A ...... 04-Nov-2020 Chapter 2 Record of Revisions 2.1 A ...... 04-Nov-2020 2.2 A ...... 04-Nov-2020 RR.1 A ...... 04-Nov-2020 2.3 A ...... 04-Nov-2020 RR.2 A ...... 04-Nov-2020 2.4 A ...... 04-Nov-2020 Preface 2.5 A ...... 04-Nov-2020 2.6 A ...... 04-Nov-2020 PR.1 A ...... 04-Nov-2020 2.7 A ...... 04-Nov-2020 PR.2 A ...... 04-Nov-2020 2.8 A ...... 04-Nov-2020 PR.3 A ...... 04-Nov-2020 2.9 A ...... 04-Nov-2020 PR.4 A ...... 04-Nov-2020 2.10 A ...... 04-Nov-2020 Chapter 1 TOC 2.11 A ...... 04-Nov-2020 1.1 A ...... 04-Nov-2020 2.12 A ...... 04-Nov-2020 1.2 A ...... 04-Nov-2020 2.13 A ...... 04-Nov-2020 2.14 A ...... 04-Nov-2020 2.15 A ...... 04-Nov-2020 2.16 A ...... 04-Nov-2020

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2.17 A ...... 04-Nov-2020 Chapter 3 TOC 2.18 A ...... 04-Nov-2020 3.1 A...... 04-Nov-2020 2.19 A ...... 04-Nov-2020 3.2 A...... 04-Nov-2020 2.20 A ...... 04-Nov-2020 2.21 A ...... 04-Nov-2020 Chapter 3 2.22 A ...... 04-Nov-2020 3.1 A...... 04-Nov-2020 2.23 A ...... 04-Nov-2020 3.2 A...... 04-Nov-2020 2.24 A ...... 04-Nov-2020 3.3 A...... 04-Nov-2020 2.25 A ...... 04-Nov-2020 3.4 A...... 04-Nov-2020 2.26 A ...... 04-Nov-2020 3.5 A...... 04-Nov-2020 2.27 A ...... 04-Nov-2020 3.6 A...... 04-Nov-2020 2.28 A ...... 04-Nov-2020 3.7 A...... 04-Nov-2020 2.29 A ...... 04-Nov-2020 3.8 A...... 04-Nov-2020 2.30 A ...... 04-Nov-2020 3.9 A...... 04-Nov-2020 2.31 A ...... 04-Nov-2020 3.10 A...... 04-Nov-2020 2.32 A ...... 04-Nov-2020 2.33 A ...... 04-Nov-2020 Chapter 4 TOC 2.34 A ...... 04-Nov-2020 4.1 A...... 04-Nov-2020 2.35 A ...... 04-Nov-2020 4.2 A...... 04-Nov-2020 2.36 A ...... 04-Nov-2020 4.3 A...... 04-Nov-2020 2.37 A ...... 04-Nov-2020 4.4 A...... 04-Nov-2020 2.38 A ...... 04-Nov-2020 Chapter 4 2.39 A ...... 04-Nov-2020 4.1 A...... 04-Nov-2020 2.40 A ...... 04-Nov-2020 4.2 A...... 04-Nov-2020 2.41 A ...... 04-Nov-2020 4.3 A...... 04-Nov-2020 2.42 A ...... 04-Nov-2020 4.4 A...... 04-Nov-2020 2.43 A ...... 04-Nov-2020 4.5 A...... 04-Nov-2020 2.44 A ...... 04-Nov-2020 4.6 A...... 04-Nov-2020 2.45 A ...... 04-Nov-2020 4.7 A...... 04-Nov-2020 2.46 A ...... 04-Nov-2020 4.8 A...... 04-Nov-2020 4.9 A...... 04-Nov-2020 4.10 A...... 04-Nov-2020

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* Asterisk shows pages revised, deleted, or added by current revision. Page Rev Date Page Rev Date 4.11 A...... 04-Nov-2020 Chapter 5 4.12 A...... 04-Nov-2020 4.13 A...... 04-Nov-2020 5.1 A ...... 04-Nov-2020 4.14 A...... 04-Nov-2020 5.2 A ...... 04-Nov-2020 4.15 A...... 04-Nov-2020 5.3 A ...... 04-Nov-2020 4.16 A...... 04-Nov-2020 5.4 A ...... 04-Nov-2020 4.17 A...... 04-Nov-2020 5.5 A ...... 04-Nov-2020 4.18 A...... 04-Nov-2020 5.6 A ...... 04-Nov-2020 4.19 A...... 04-Nov-2020 5.7 A ...... 04-Nov-2020 4.20 A...... 04-Nov-2020 5.8 A ...... 04-Nov-2020 4.21 A...... 04-Nov-2020 5.9 A ...... 04-Nov-2020 4.22 A...... 04-Nov-2020 5.10 A ...... 04-Nov-2020 4.23 A...... 04-Nov-2020 5.11 A ...... 04-Nov-2020 4.24 A...... 04-Nov-2020 5.12 A ...... 04-Nov-2020 4.25 A...... 04-Nov-2020 5.13 A ...... 04-Nov-2020 4.26 A...... 04-Nov-2020 5.14 A ...... 04-Nov-2020 4.27 A...... 04-Nov-2020 5.15 A ...... 04-Nov-2020 4.28 A...... 04-Nov-2020 5.16 A ...... 04-Nov-2020 4.29 A...... 04-Nov-2020 5.17 A ...... 04-Nov-2020 4.30 A...... 04-Nov-2020 5.18 A ...... 04-Nov-2020 4.31 A...... 04-Nov-2020 5.19 A ...... 04-Nov-2020 4.32 A...... 04-Nov-2020 5.20 A ...... 04-Nov-2020 4.33 A...... 04-Nov-2020 5.21 A ...... 04-Nov-2020 4.34 A...... 04-Nov-2020 5.22 A ...... 04-Nov-2020 4.35 A...... 04-Nov-2020 5.23 A ...... 04-Nov-2020 4.36 A...... 04-Nov-2020 5.24 A ...... 04-Nov-2020 4.37 A...... 04-Nov-2020 5.25 A ...... 04-Nov-2020 4.38 A...... 04-Nov-2020 5.26 A ...... 04-Nov-2020 4.39 A...... 04-Nov-2020 5.27 A ...... 04-Nov-2020 4.40 A...... 04-Nov-2020 5.28 A ...... 04-Nov-2020 5.29 A ...... 04-Nov-2020 Chapter 5 TOC 5.30 A ...... 04-Nov-2020 5.1 A...... 04-Nov-2020 5.31 A ...... 04-Nov-2020 5.2 A...... 04-Nov-2020 5.32 A ...... 04-Nov-2020

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Chapter 6 TOC 6.28 A...... 04-Nov-2020 6.29 A...... 04-Nov-2020 6.1 A ...... 04-Nov-2020 6.30 A...... 04-Nov-2020 6.2 A ...... 04-Nov-2020 6.31 A...... 04-Nov-2020 Chapter 6 6.32 A...... 04-Nov-2020 6.1 A ...... 04-Nov-2020 6.33 A...... 04-Nov-2020 6.2 A ...... 04-Nov-2020 6.34 A...... 04-Nov-2020 6.3 A ...... 04-Nov-2020 Chapter 7 TOC 6.4 A ...... 04-Nov-2020 7.1 A...... 04-Nov-2020 6.5 A ...... 04-Nov-2020 7.2 A...... 04-Nov-2020 6.6 A ...... 04-Nov-2020 7.3 A...... 04-Nov-2020 6.7 A ...... 04-Nov-2020 7.4 A...... 04-Nov-2020 6.8 A ...... 04-Nov-2020 6.9 A ...... 04-Nov-2020 Chapter 7 6.10 A ...... 04-Nov-2020 7.1 A...... 04-Nov-2020 6.11 A ...... 04-Nov-2020 7.2 A...... 04-Nov-2020 6.12 A ...... 04-Nov-2020 7.3 A...... 04-Nov-2020 6.13 A ...... 04-Nov-2020 7.4 A...... 04-Nov-2020 6.14 A ...... 04-Nov-2020 7.5 A...... 04-Nov-2020 6.15 A ...... 04-Nov-2020 7.6 A...... 04-Nov-2020 6.16 A ...... 04-Nov-2020 7.7 A...... 04-Nov-2020 6.17 A ...... 04-Nov-2020 7.8 A...... 04-Nov-2020 6.18 A ...... 04-Nov-2020 7.9 A...... 04-Nov-2020 6.19 A ...... 04-Nov-2020 7.10 A...... 04-Nov-2020 6.20 A ...... 04-Nov-2020 7.11 A...... 04-Nov-2020 6.21 A ...... 04-Nov-2020 7.12 A...... 04-Nov-2020 6.22 A ...... 04-Nov-2020 7.13 A...... 04-Nov-2020 6.23 A ...... 04-Nov-2020 7.14 A...... 04-Nov-2020 6.24 A ...... 04-Nov-2020 7.15 A...... 04-Nov-2020 6.25 A ...... 04-Nov-2020 7.16 A...... 04-Nov-2020 6.26 A ...... 04-Nov-2020 7.17 A...... 04-Nov-2020 6.27 A ...... 04-Nov-2020 7.18 A...... 04-Nov-2020

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* Asterisk shows pages revised, deleted, or added by current revision. Page Rev Date Page Rev Date 7.19 A...... 04-Nov-2020 7.51 A ...... 04-Nov-2020 7.20 A...... 04-Nov-2020 7.52 A ...... 04-Nov-2020 7.21 A...... 04-Nov-2020 7.53 A ...... 04-Nov-2020 7.22 A...... 04-Nov-2020 7.54 A ...... 04-Nov-2020 7.23 A...... 04-Nov-2020 Chapter 8 TOC 7.24 A...... 04-Nov-2020 8.1 A ...... 04-Nov-2020 7.25 A...... 04-Nov-2020 8.2 A ...... 04-Nov-2020 7.26 A...... 04-Nov-2020 7.27 A...... 04-Nov-2020 Chapter 8 7.28 A...... 04-Nov-2020 8.1 A ...... 04-Nov-2020 7.29 A...... 04-Nov-2020 8.2 A ...... 04-Nov-2020 7.30 A...... 04-Nov-2020 8.3 A ...... 04-Nov-2020 7.31 A...... 04-Nov-2020 8.4 A ...... 04-Nov-2020 7.32 A...... 04-Nov-2020 8.5 A ...... 04-Nov-2020 7.33 A...... 04-Nov-2020 8.6 A ...... 04-Nov-2020 7.34 A...... 04-Nov-2020 8.7 A ...... 04-Nov-2020 7.35 A...... 04-Nov-2020 8.8 A ...... 04-Nov-2020 7.36 A...... 04-Nov-2020 8.9 A ...... 04-Nov-2020 7.37 A...... 04-Nov-2020 8.10 A ...... 04-Nov-2020 7.38 A...... 04-Nov-2020 7.39 A...... 04-Nov-2020 Chapter 9 TOC 7.40 A...... 04-Nov-2020 9.1 A ...... 04-Nov-2020 7.41 A...... 04-Nov-2020 9.2 A ...... 04-Nov-2020 7.42 A...... 04-Nov-2020 9.3 A ...... 04-Nov-2020 7.43 A...... 04-Nov-2020 9.4 A ...... 04-Nov-2020 7.44 A...... 04-Nov-2020 Chapter 9 7.45 A...... 04-Nov-2020 9.1 A ...... 04-Nov-2020 7.46 A...... 04-Nov-2020 9.2 A ...... 04-Nov-2020 7.47 A...... 04-Nov-2020 9.3 A ...... 04-Nov-2020 7.48 A...... 04-Nov-2020 9.4 A ...... 04-Nov-2020 7.49 A...... 04-Nov-2020 9.5 A ...... 04-Nov-2020 7.50 A...... 04-Nov-2020

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Chapter 10 TOC 11.10 A ...... 04-Nov-2020 11.11 A ...... 04-Nov-2020 10.1 A...... 04-Nov-2020 11.12 A ...... 04-Nov-2020 10.2 A...... 04-Nov-2020 11.13 A ...... 04-Nov-2020 Chapter 10 11.14 A ...... 04-Nov-2020 10.1 A...... 04-Nov-2020 11.15 A ...... 04-Nov-2020 10.2 A...... 04-Nov-2020 11.16 A ...... 04-Nov-2020 10.3 A...... 04-Nov-2020 Appendix A - Code of Federal 10.4 A...... 04-Nov-2020 Regulations 10.5 A...... 04-Nov-2020 A.1 A ...... 04-Nov-2020 10.6 A...... 04-Nov-2020 A.2 A ...... 04-Nov-2020 10.7 A...... 04-Nov-2020 A.3 A ...... 04-Nov-2020 10.8 A...... 04-Nov-2020 A.4 A ...... 04-Nov-2020 10.9 A...... 04-Nov-2020 10.10 A...... 04-Nov-2020 Appendix B - Aviation Safety 10.11 A...... 04-Nov-2020 Action Program (ASAP) 10.12 A...... 04-Nov-2020 B.1 A ...... 04-Nov-2020 10.13 A...... 04-Nov-2020 B.2 A ...... 04-Nov-2020 10.14 A...... 04-Nov-2020 B.3 A ...... 04-Nov-2020 Chapter 11 TOC B.4 A ...... 04-Nov-2020 11.1 A...... 04-Nov-2020 B.5 A ...... 04-Nov-2020 11.2 A...... 04-Nov-2020 B.6 A ...... 04-Nov-2020 Chapter 11 Index of References 11.1 A...... 04-Nov-2020 ROI.1 A ...... 04-Nov-2020 11.2 A...... 04-Nov-2020 ROI.2 A ...... 04-Nov-2020 11.3 A...... 04-Nov-2020 ROI.3 A ...... 04-Nov-2020 11.4 A...... 04-Nov-2020 ROI.4 A ...... 04-Nov-2020 11.5 A...... 04-Nov-2020 ROI.5 A ...... 04-Nov-2020 11.6 A...... 04-Nov-2020 ROI.6 A ...... 04-Nov-2020 11.7 A...... 04-Nov-2020 Index 11.8 A...... 04-Nov-2020 IN.1 A ...... 04-Nov-2020 11.9 A...... 04-Nov-2020 IN.2 A ...... 04-Nov-2020

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Authorization PageRECORD OF REVISIONS

As revisions are received and inserted into this manual, complete the boxes below. Specify the date the revision is inserted in the manual, and enter the name of the person updating the manual. Manual holders can confirm revision status against the electronic version of this manual by logging into the Company Website (cms.avatarairlines.com), or by contacting the Manager of Technical Publications [email protected]..

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PREFACE Preface

1 MANUAL COMPLIANCE

Avatar Airlines (the “Company”, “Company’s”) Inflight Procedures Manual (IPM) has been prepared in accordance with, and in reference to, 14 CFR 121.133(a), 121.135(a)(1), 121.135(a)(2), 121.135(a)(3), 121.135(a)(4), 121.135(b)(1), 121.135(b)(2), 121.135(b)(3), 121.135(b)(11), 121.135(b)(26), 121.135(c) and will include other information or instructions as necessary relating to Inflight Procedures.

It should be noted that additional CFRs are referenced throughout this manual to satisfy the primary regulatory requirements, including applicable interfacing with Avatar Airlines policies and procedures. Although the goal of Avatar Airlines is to define specific policies and procedures within a certain Chapter or Section of our Manual, it should be understood that there may be other Chapters, Sections and/or manuals that interface with a specific policy or procedure that need to be referenced to ensure the regulatory requirements are satisfied.

Avatar Airlines will conduct all operations as a direct carrier, only in common carriage per 14 CFR 119.5(g), 119.5(h).

Avatar Airlines will only use the business names that appear in its Operations Specifications. 14 CFR 119.9(a), OpSpec A001

Avatar Airlines Principal Base of Operations Avatar Airlines, Inc. 20283 State Road 7, Suite 400, Boca Raton, FL 33498.

Avatar Airlines will maintain at least one complete copy of this manual at its principle base of operations.

The IPM details the Avatar Airlines policy and procedures and the applicable regulatory requirements for the flight safety of Company aircraft, crew and passengers. The IPM has been prepared for the use of Company personnel in the performance of their duties. 14 CFR 121.133(a), 121.135(a)(1) Revisions to the IPM will be issued in a timely manner to ensure all information therein is current and correct. Communication with respect to this Inflight Procedures Manual should be e-mailed to: Operations Control [email protected]

2 ORGANIZATION

2.1 Organizational Structure 14 CFR 121.365(a), 121.365(b), 121.369(a) Position titles are assigned to divisions, which are the departments where their primary duties and responsibilities are performed. Coordination and cooperation between all departments is required in order for the organization to operate in an effective and efficient manner. Actual duties and responsibilities can sometime cross these departmental boundaries. INFLIGHT PROCEDURES MANUAL PR.2 PREFACE ARevision: A avatar airlines 04-Nov-2020

For further detail refer to COM Chapter 1 - Organization

2.2 Position Descriptions 14 CFR 119.65, 119.67, 121.133(a), 121.135(b)(2)

The Position Descriptions are intended to define the qualifications, duties and responsibilities for each job title providing an understanding for the individual as well as for others. They will not cover every specific duty but generally outline the objective of the individual and their place within the organization. Individuals are responsible to perform all duties as defined throughout Avatar Airlines Manual System as they apply to their particular position. For further detail refer to COM Chapter 2 - Position Descriptions

3 DOCUMENTATION In accordance with regulation, Avatar Airlines maintains a Technical Documentation management system that controls both Company generated publications, and other controlled documents such as manufacturer manuals, government publications, drawings, etc. The system controls the approval, publication, distribution, revision and any associated processes to assure current and accurate information availability to the persons who need it. The system is detailed in Company Manual System (CMS). Avatar Airlines manuals as a collective group define an interrelated system of policies and procedures. So information required by any one individual may be found in various individual manuals.

3.1 Document Revisions

Manual revisions may be required due to regulatory changes, self-disclosures, technology changes, operational changes, organizational changes, or any of a multitude of factors. It is important that during the revision process all of the requirements of the Publication Procedures Manual (PPM) are followed to assure a coordinated outcome compliant with regulation and the Operations Specifications, that there are no unintended consequences, and that any interfaces are addressed. For further detail refer to PPM Chapter 5 - Document Revision

3.2 Document Distribution 14 CFR 121.133(a), 121.133(b)

The Technical Publications department maintains a master copy of all company, aircraft, engine, manufacturer, and other manuals necessary to support the airline operation. All manuals are published in the English language. The system that controls the distribution, of controlled documentation is referred to as Company Manual System (CMS). It includes a database and tracking system to know the current approved manual holders; those provided sign-on and password electronic access; copies of the current manuals and all previously approved versions; the documentation supporting revisions to the manuals; a system to track revision distribution; and the Technical Publications web page. Avatar Airlines Web page is the preferred source of current publications as update is easily accomplished and there is no delay as In the case of hard copy distribution. For further detail refer to PPM Chapter 6 – Document Distribution For access to Company Manual website go to: cms.avatarairlines.com INFLIGHT PROCEDURES MANUAL PR.3 PREFACE ARevision: A avatar airlines 04-Nov-2020

4FORMS Forms are effective in controlling a process, gathering information, documenting a record, or providing instruction. Avatar Airlines maintains forms on a company website with both active (fill in on line) and inactive copy's. Forms are accessed by department and are separated by active and inactive. A master list will show all of the forms available. For access to Forms go to: cms.avatarairlines.com 5 DEFINITIONS & ACRONYMS 14 CFR 1.1, 1.2 A comprehensive list of the most widely used Definitions or Acronyms used in Company Manual System (CMS) is located at: For access go to PPM Chapter DEF INFLIGHT PROCEDURES MANUAL PR.4 PREFACE ARevision: A avatar airlines 04-Nov-2020

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CHAPTER 1 TOC Chapter 1 TOC

CHAPTER 1 - INTRODUCTION...... 1.1 1. THE ROLE OF INFLIGHT SERVICE ...... 1.1 2. Flight Service Mission Statement ...... 1.1 3. Flight Service Principles ...... 1.1 4. Policy ...... 1.2 4.1 Regulatory Compliance ...... 1.2 4.2 Inflight Service as an Integral Part of Flight Operations ...... 1.2 5. Inflight Procedures Manual ...... 1.2 5.1 Content and Distribution Issues...... 1.3 5.2 Revisions ...... 1.3 5.3 Acknowledgments ...... 1.4 5.4 Manual Content and Distribution Issues ...... 1.5 5.5 Manual Adherence...... 1.5 5.6 Distribution and Availability...... 1.5 5.7 Common Language ...... 1.5 5.8 Referenced Documents ...... 1.5 5.9 Notes, Cautions, and Warnings ...... 1.6 5.10 Rules of Construction ...... 1.7 INFLIGHT PROCEDURES MANUAL 1.2 CHAPTER 1 TOC ARevision: A avatar airlines 04-Nov-2020

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Chapter 1CHAPTER 1 - INTRODUCTION

1 THE ROLE OF INFLIGHT SERVICE Inflight Service is the discipline responsible for ensuring the safety and welfare of passengers and crew aboard the aircraft. Cabin safety is an integral part of Flight Operations which is responsible for operating Company aircraft in compliance with applicable regulations in a safe, reliable, and efficient manner. The Inflight Procedures Manual is designed to provide information to Flight Attendants covering organization, scope of cabin safety, responsibility and general policies and procedures for the methods and techniques employed in performing cabin safety responsibilities. This manual provides crew members with the necessary information and instructions to perform their duties and responsibilities with a high degree of safety and professionalism. Avatar Airlines has issued this manual under the authority of the Director of Flight Operations. It conforms to the applicable Code of Federal Regulations, Operations Specifications, and Operating Certificates issued by the FAA Administrator to Avatar Airlines. All cabin crew members must have a thorough understanding of the contents of this manual.

2 FLIGHT SERVICE MISSION STATEMENT Avatar Airlines Flight Service is dedicated to the safety and well being of our customers. We will focus on resolving all customer issues, providing information and assistance and making every flight “something special.” We will confirm that every team member is aware of our commitment and is actively carrying out our mission to provide safe, dependable and friendly air transportation.

3 FLIGHT SERVICE PRINCIPLES 1) Know, own and exemplify our mission. 2) Accept the responsibility to be professional in all interactions in order to gain the respect and credibility our department deserves. 3) Never say “they” to our customers when referring to any part of our Company. 4) Reflect pride in your job and our Company. Refrain from negative comments about fellow employees, work groups or customers. 5) Other departments’ mistakes are not cause or justification for us doing less than our best. 6) Respect and support your colleagues as you would like them to respect and support you. 7) Lead by example. 8) Understand things will go wrong, but treat these challenges as opportunities to win respect and loyalty. 9) Nothing we offer, nothing, is more important than a sincere smile and caring attitude. INFLIGHT PROCEDURES MANUAL 1.2 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

10) Always look for ways to defuse conflict and avoid confrontation. 11) Keep personal appearance and image a priority. 12) Departmental standards and goals will be communicated. It is everyone’s responsibility to ensure they understand how to perform to our standards. 13) Take the responsibility to understand Avatar Airlines corporate goals and strategic plans. 14) Keep it fun. 15) Remember, you are Avatar Airlines!

4POLICY

4.1 Regulatory Compliance 14 CFR 121.135(b)(1) It is the Avatar Airlines policy to meet or exceed the requirements of all applicable CFR's in all of its activities.

4.2 Inflight Service as an Integral Part of Flight Operations

Flight Attendants are responsible for onboard safety and operating in a manner which is in compliance with Company Policies and procedures as outlined in the Inflight Manual (IPM) including revisions, handout materials and Company memos. To meet this obligation, Flight Attendants must maintain a high degree of technical competence and the ability to perform all functions as directed. Flight Attendants are responsible for continually providing exceptional inflight service and hospitality to all passengers, regardless of class of service, throughout the flight. In order to maintain a safe environment while serving requires common sense, flexibility, attention to detail and discretion. The work environment is fast paced and frequently stressful. At no time will safety regulations be sacrificed for the benefit of providing service. Flight Attendants must remain vigilant to safety regulations and passenger welfare at all times throughout the flight.

5 INFLIGHT PROCEDURES MANUAL 14 CFR 119.9(a), 119.49(a)(2), 119.49(b)(2), 121.133(a), 121.135(a)(1), 121.135(a)(4), 121.135(b)(1), 121.135(b)(2), 121.135(b)(3), 121.137(a)(2), 121.137(a)(3) This manual is designed as an on-the-job reference for company Inflight operations. This document contains information for Flight Attendants and Inflight management to conduct operations with Company policies. procedures, Federal Aviation Regulations and Operations Specifications issued to the Company by the Administrator. The manuals and policies issued by the Company provide an acceptable means to accomplish a particular task. However the exercise of good judgment and discretion is essential, particularly during abnormal operations to ensure the highest degree of safety and efficiency. It is important to understand that the procedures in this manual cannot cover all possible situations. Personnel are expected to use their best judgment when encountering situations that are not specifically covered within their manuals or other written instructions. INFLIGHT PROCEDURES MANUAL 1.3 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

Because the Company's air carrier operation is extremely complex, there is a tendency to view various units, such as Maintenance, Flight Operations, Inflight services and Ground Operations individually. However, these operational units are all part of- and must function as- a single entity: the Company. In this manual the name of the carrier, Avatar Airlines, is referred to as the "Company". Each operational unit contains specialized manuals providing detailed programs necessary for employees working within those units. In instances where program changes span several operational units, ensuring that the manual system is revised completely, accurately and includes all the corresponding operational units is of paramount importance. This manual and any change to this manual, is furnished to Flight Attendants, Inflight management, and the Administrator as appropriate. This manual is available electronically on-line at www.cms.avatarairlines.com by those individuals with authorized access using an employee user ID and password.

5.1 Content and Distribution Issues 14 CFR: 121.135(b)(2) The policies, procedures, and process detailed within this manual are the responsibility of the Director of Flight Operations (DFO). The Manager of Inflight Service has been delegated authority to implement changes to the manual content. The IPM is a controlled document and assigned manual holders are accountable for following the rules associated with it. The IPM contains sensitive and proprietary information and therefore, the contents should not be shared with those who do not have a need to know the information. It is required that all crew members comply with policies and procedures published in the Avatar Airlines approved/accepted manuals. The Federal Aviation Administration (FAA) requires that each crew member: • Have access to a current and up-to-date manual while performing assigned duties. Each flight attendant is responsible for staying up to date with the information contained in the IPM. If a flight attendant has a question about information in the IPM, he/she is responsible for contacting Inflight Services Management.

5.2 Revisions 14 CFR: 121.135(a)(2), 121.135(a)(3), 121.137(b) It is the responsibility of this Manual Holder to keep the manual current. The revision status for all Company manuals can be obtained on the Company website using an employee user ID and password. The contents of this manual may be revised via the following method: INFLIGHT PROCEDURES MANUAL 1.4 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

5.2.1 Permanent Revision

Generated as needed, but expected to be issued approximately two or three times a year. 5.2.2 Bulletin

Normally issued when the scope of the change is limited or temporary in nature. A Bulletin is generated to call “immediate attention” to a change in operating procedure, Company procedure, or to clarify policy; to clarify and interpret procedures or policies. A Bulletin is generated as needed. The Bulletin format is determine by the subject matter being addressed. The front matter for each manual contains a List of Bulletins (LOB) which indicates active and deleted Bulletins, as well as the removal date when appropriate. 5.2.3 Temporary Revisions

Revision pages, mirroring the manual format, that replace existing pages within the manual. Temporary Revisions are normally incorporated into the manual with the next Permanent Revision, when the TRs will be removed. The front matter for each manual contains a List of Temporary Revisions (LTR) which have been incorporated. 5.2.4 Record of Revisions (ROR)

The front of this manual contains a Record of Revisions (ROR) which are incorporated in the manual and a List of Effective Pages (LEP) at the time of the revision. Each page header contains the Company name, manual name, revision number, effective date for the page, chapter number, chapter name, and chapter- page number. 5.2.5 Change Bar

Changes, other than typographical corrections or minor editorial changes, are indicated by vertical (l) change bars in the margin area.

5.3 Acknowledgments

The Revision Acknowledgment is generated automatically when a new revision is recorded in the administration database and tracking system. Revisions to Avatar Airlines manuals are acknowledged electronically through the Manuals app on their EFB. Employees identified on the manual Master Distribution List (MDL) are required to acknowledge manual revisions and bulletins. Flight attendants will receive updated manual notifications through the Manuals app on their EFB and are required to download the latest manual revision on their EFB device on the manual effective date or prior to the first trip after the affective date. Flight attendants also acknowledge receipt of manual revisions and/or bulletins by downloading and opening the Read and Acknowledge Memo in Manuals app. Manual audits are conducted by Avatar Airlines management to ensure manuals carried by front line employees are properly updated. Before first flight of the day and any time a new flight attendant joins the crew, Avatar Airlines Pursers/Lead Flight Attendant will visually verify flight attendant EFBs to ensure up-to-date IPMs. INFLIGHT PROCEDURES MANUAL 1.5 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

5.4 Manual Content and Distribution Issues

Any comments regarding the contents of the manual including noted errors, omissions, conflicts with other documents, suggestions for improvement or similar issues, should be noted on a Document Change Request Form (ADP-100) and submitted to Manager Inflight Services.

5.5 Manual Adherence

Each employee of the Company shall be familiar and follow the policies and procedures outlined within this manual while performing their assigned duties. Failure to adhere to these policies and procedures could result in disciplinary action up to and including termination. This manual along with EFB must be returned to Company upon request or termination of employment, in a current and up to date condition.

5.6 Distribution and Availability 14 CFR 121.137(a)(1), 121.137(a)(2), 121.137(b), 121.137(c) A manual issued to Company personnel is to be kept where it is accessible when performing assigned duties. In this case, a manual shall not be removed from the facilities or stored in such a manner as to preclude use. An individual assigned a Company manual is responsible for its safekeeping, ensuring proper care, and keeping it up to date at all times.

5.7 Common Language

All publications and instructions printed at Avatar Airlines will be in the English language. All individuals in the employment of Avatar Airlines, its contractors or temporary employees must be competent in the use and comprehension of the English language.

5.8 Referenced Documents 14 CFR: 119.43(b)(1), 121.135(b)(3) Within this manual, various paragraph style are used to indicate when external documents are referenced. These styles appear as follow: 14 CFR: Ops Spec: REF: Any references contained within 14 CFR parts 25, 43, 61, 67, 91, 119, 121 are reflected as: 14 CFR 91.3, 119.65, 121.127(c) Any references to an Operations Specification are reflected as: INFLIGHT PROCEDURES MANUAL 1.6 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

OpSpec A006, D076

NOTE All of the References are listed at the end of the manual in the Index of References and are hyper-linked to the occurrence.

Any references to the National Transportation Safety Board (NTSB) or Department of Transportation (DOT) regulations, Advisory Circulars (AC), Flight Standards Information Bulletins (FSAT or FSAW) or similar document indicate the type of document in the reference notation and are reflected as: REF: 49 CFR 175.10, AC 120-27E, FSAT 04-05 To ensure that various subject matter interfaces occurring between manuals maintains continuity, the _____ references codes indicates the subject matter within the following paragraph is part of Company's content control system. For complete description of this system is explained in the [Publications Manual chapter xxx Interfaces Management].

5.9 Notes, Cautions, and Warnings

Specific format are used to represent Notes, Cautions and Warnings throughout this manual. The definitions associated with each of these items are presented below. NOTE:

NOTE Emphasized operating procedures, techniques, or other information considered to be essential. Information contained in a NOTE may also be safety related. These are displayed in normal type with the word NOTE appearing at the top left corner in bold font.

CAUTION

Operating procedures, techniques, or other actions that could result in damage to equipment if not carefully followed. Cautions are in italic type. The word CAUTION appears on top in bold italic font. A dashed horizontal line appears above and below the text. INFLIGHT PROCEDURES MANUAL 1.7 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

WARNING

OPERATING PROCEDURES, TECHNIQUES, OR OTHER ACTIONS THAT COULD RESULT IN PERSONAL INJURY OR DEATH IF NOT CAREFULLY FOLLOWED. WARNINGS ARE PRINTED IN BOLD UPPERCASE WITH THE WORD WARNING CENTERED AT THE TOP.

5.10 Rules of Construction 14 CFR 1.3(a)(1), 1.3(a)(2), 1.3(a)(3), 1.3(b)(1), 1.3(b)(2), 1.3(b)(3) Throughout this manual: • Masculine or Feminine - is not gender specific and includes both genders. • Singular or Plural - are compatible and include each other. • Must, Shall, and Will - indicates that procedures, practice or condition is imperative. • May - is permissible and states authority. The words "no person may..." or " a person may not.." means that no person is required, authorized, or permitted to do the act prescribed. • Includes - means “includes but not limited to.” INFLIGHT PROCEDURES MANUAL 1.8 CHAPTER 1 - INTRODUCTION ARevision: A avatar airlines 04-Nov-2020

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CHAPTER 2 TOC Chapter 2 TOC

CHAPTER 2 - ADMINISTRATION ...... 2.2 1. Inflight Management Employees ...... 2.1 1.1 Organizational Chart...... 2.1 1.2 Duties, Responsibilities, and Authorities...... 2.1 1.3 Delegation of Authority ...... 2.1 1.4 Manager, Inflight Services ...... 2.1 1.5 Supervisor, Inflight Services ...... 2.2 1.6 Supervisor, Inflight Training ...... 2.3 1.7 Inflight Administrative Assistant ...... 2.3 1.8 Instructors, Inflight ...... 2.4 1.9 Air Transportation Supervisors / Check Flight Attendants ...... 2.4 1.10 Purser / Lead flight Attendant ...... 2.5 1.11 Flight Attendants...... 2.5 2. Online Safety Reporting ...... 2.8 2.1 MS Tool ...... 2.8 2.2 Flight Incident Report...... 2.8 2.3 Aviation Safety Action Program (ASAP) ...... 2.8 3. Fitness For Duty ...... 2.9 3.1 Scuba Diving...... 2.9 3.2 Giving Blood ...... 2.9 3.3 Dehydration ...... 2.9 3.4 Use of Alcohol...... 2.9 3.5 Use of Prescription and Over the Counter Medications...... 2.10 4. Anti-Drug and Alcohol Misuse Prevention Program ...... 2.10 4.1 FAA/DOT Requirements...... 2.10 4.2 Prohibited Conduct ...... 2.11 4.3 Drug and Alcohol Testing Methods and Circumstances...... 2.12 4.4 Education and Training...... 2.13 4.5 Employees Assistance Program...... 2.13 4.6 Employee Assistance ...... 2.16 4.7 Hotline Assistance ...... 2.16 5. Flight Attendant Certification ...... 2.16 5.1 Personal Information Changes ...... 2.17 5.2 Replacement Certificate ...... 2.17 6. Duty / Rest Limitations ...... 2.18 6.1 Definitions ...... 2.18 6.2 Duty Limitations ...... 2.19 6.3 Off Schedule Operations ...... 2.19 6.4 Rest Limitations ...... 2.20 INFLIGHT PROCEDURES MANUAL 2.2 CHAPTER 2 TOC ARevision: A avatar airlines 04-Nov-2020

6.5 Flight Attendants on Special Management Assignments & Non-Flying Company Business 2.21 7. Reporting for Duty ...... 2.22 7.1 Release Time...... 2.22 7.2 Required Items ...... 2.23 8. The Mission Concept ...... 2.24 9. One Ship One Crew ...... 2.24 10.Scheduling ...... 2.25 10.1 Home Call Reserve (HCR) ...... 2.25 10.2 Airport Ready Reserve ...... 2.25 10.3 Reserve Contact ...... 2.26 10.4 Crew Scheduling ...... 2.26 11.Flight Attendant Conduct ...... 2.26 11.1 Discipline Policy...... 2.28 11.2 Attendance and Reliability Policy...... 2.30 11.3 Sick Leave ...... 2.31 11.4 Absences Action Policy ...... 2.32 11.5 Unexcused Absences ...... 2.32 11.6 Strike Action Policy ...... 2.33 11.7 Medically – Related Absences...... 2.33 11.8 Maternity Leave ...... 2.34 12.Rules of Conduct ...... 2.34 12.1 Corrective Action Guidelines ...... 2.35 12.2 General Personal Conduct ...... 2.35 12.3 Pass Travel Misuse or Abuse ...... 2.36 12.4 Deadhead / Company Business Travel ...... 2.37 13.Flight Attendant Fatigue Policy and Procedures ...... 2.38 13.1 Policy ...... 2.38 13.2 Flight Time and Duty Period Limitations ...... 2.38 13.3 Fatigue Reporting Policy...... 2.38 13.4 Crewmember Responsibility ...... 2.39 13.5 Flight Attendant/Employee Reporting Policies and Procedures ... 2.39 14.Electronic Inflight Bag ...... 2.40 14.1 iPad General Policies ...... 2.40 14.2 iPad Currency Requirements...... 2.40 14.3 Flight Attendant Responsibility ...... 2.40 14.4 Handling Requirements: ...... 2.41 14.5 To Use and Navigate iPad...... 2.41 14.6 Flight Attendant E-mail ...... 2.41 15.Uniform and Appearance Standards ...... 2.42 15.1 General Uniform Standards ...... 2.42 INFLIGHT PROCEDURES MANUAL 2.3 CHAPTER 2 TOC ARevision: A avatar airlines 04-Nov-2020

15.2 Uniform Care and Alterations ...... 2.43 15.3 Maternity Uniform ...... 2.43 16.Flight Attendant Training ...... 2.43 16.1 General...... 2.43 16.2 New Hire Training ...... 2.43 16.3 Operating Experience ...... 2.44 16.4 Continuing Qualification Training (CQT)...... 2.44 16.5 Requalification Training ...... 2.44 16.6 Training Conduct ...... 2.44 17.Fatigue Risk Management Program (FRMP) ...... 2.45 18.Flight Attendant ...... 2.46 INFLIGHT PROCEDURES MANUAL 2.4 CHAPTER 2 TOC ARevision: A avatar airlines 04-Nov-2020

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Chapter 2CHAPTER 2 - ADMINISTRATION

1 INFLIGHT MANAGEMENT EMPLOYEES

1.1 Organizational Chart

The organizational chart for the Inflight Services department along with detailed job description is located on the Avatar Airlines website in the Publications Library under Company Organizational Manual.

1.2 Duties, Responsibilities, and Authorities 14 CFR 121.135(b)(2)

1.3 Delegation of Authority

If a position within the organization chart acant, the responsibilities and authorities associated with that position are directed to the person to whom the vacant position reports, as depicted in the organization chart.

1.4 Manager, Inflight Services

1.4.1 Basic Responsibility

• Provide overall leadership, coaching and professional development of the Inflight Services Dept. • Establish and set goals that encourage the continues improvement of the performance of Inflight Services and aligns with Company’s Initiatives • Compliance with all applicable Federal Regulations and the provisions and limitations of the Operations Specifications • Compliance with all policies and procedures outlined in Company Manual System • Maintaining qualification through training and recurrent training as required • Communicate with all personnel necessary to assure coordinated operations • Ensure that all Company procedures and FAA regulations are fully maintained by all Flight Attendants • Represent the Company Inflight Operations to the FAA, industry organizations and community meetings • Responsible for the oversight and update of the Flight Attendant Manual (IPM) and Flight Attendant Training Program Manual (IOTM), Exit R ow and Carry On Programs • Perform managerial and administrative duties as required in support of the departmental operation including staffing, training, performance reviews, and addressing employee performance issues • Communicate changes in Inflight Operations policies and procedures and provide rationale for change to leadership • Responsible for the hiring and training of Flight Attendants INFLIGHT PROCEDURES MANUAL 2.2 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

• Serve as a member of Avatar Airlines Emergency Management Team • Develop and implement training programs as required by FAA Regulations and company policy • Develop courseware for initial, recurrent training programs and other training as needed for the growth of department • Monitor and audit training programs to ensure compliance with approved Company training requirements and FAA regulations • Ensure cost effective practices relative to Flight Attendants training • Develop and monitor Instructor and ATS/Check FAs training • Provide direction and delegation of authority to Supervisor of Training, Instructors, ATS/Check Flight Attendants • Provide coaching and professional development of supervisors, instructors and ATS/Check Flight Attendants • Work in concert with the Director of Flight Operations for proposed manual or syllabus changes, training deficiencies and scheduled training. The DFO will then inform the POI, in writing, at least ten days in advance. • Review and audit all training records and competency check results • Maintain status as qualified flight attendant • Maintain proficiency and status of Instructor/ATS • Conduct check rides as needed

1.5 Supervisor, Inflight Services

1.5.1 Basic Responsibilities

Responsible for the general supervisor of Pursers (Lead FA) and Flight Attendants • Monitor Attendance, Purser (Lead FA) and Recognition Programs • Update and maintain FAs e-files • Investigate and follow up flight attendant reports • Coordinate with crew scheduling to assist crews and schedulers as issues arise • Investigate scheduling/travel/dependability/reliability and service failures • Investigate disciplinary cases and determine course of action with HR and Inflight Manager, as necessary • Travel with crews to interact and ensure consistent compliance with grooming, attendance and passenger policies • Alternate the ‘duty phone” • Coordinate with and follow up with appropriate departments on behalf of the FAs • Provide assistance to FAs inquiries • Member of recruiting team • Assist in supervising, mentoring, and scheduling Special Assignment Flight Attendants • Maintains flight attendant, instructor and ATS qualifications INFLIGHT PROCEDURES MANUAL 2.3 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

• Perform other duties as deemed necessary by Manager of Inflight Services

1.6 Supervisor, Inflight Training

1.6.1 Basic Responsibilities

• Report to and provides direct support to Manager Inflight Services • Collaborate with Manager of Inflight to design, develop and maintain flight attendant regulatory and administrative training programs, Instructor and ATS manuals and course materials • Helps maintain FA Initial New Hire Training • Creates annual FA continuing qualification training (CQT) • Documents and retains FA Training records • Supervise, mentor and qualify Cabin Safety Instructors and Air Transportation Supervisors • Monitor the proficiency of Cabin Safety Instructor staff and instructs Initial, Recurrent and other training classes when needed • Monitor Pursers and Flight Attendants cabin duties and responsibilities • Collaborate with Computer Based Training Programs and LMS initiatives • Ensure good communication and strong working relationships with other training groups within Avatar Airlines and with outside vendors and partners • Stay abreast of all FAA regulation changes affecting the flight attendant group • Submit recommendations to Manager of Inflight Services for additions and/or changes to departmental manuals including Training Program Manual, Safety Manual, etc. • Maintain flight attendant, instructor and ATS qualifications • Perform other duties as deemed necessary by Manager of Inflight Services

1.7 Inflight Administrative Assistant

This position supports the Inflight Services Department with general administrative, operational and office support tasks to the staff, working closely across all departments to maintain day to day business operations: • Provide administrative support to Inflight Manager and team including screening mail, phone support, travel and expense reimbursement, and scheduling meetings, conference rooms, etc. • Schedule FA Training and coordinates logistics of travel, hotels and transportation in collaboration with Training Supervisor • Develop, maintain and track numerous spreadsheets that monitor daily performance, delays, FA uniforms allowances, and base organization • Send out general communications and manage correspondence to staff and other departments INFLIGHT PROCEDURES MANUAL 2.4 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

• Maintain files, bulleting boards, personnel files and other information distribution systems as directed • Point of contact for FA EFB • Assist in tracking and coding of department invoices and expense • Maintain, track and manage documents, files, forms and approved vendors list • Ensure new hire employees are processed and administrative needs are met • Organize meetings and other events for Inflight Services • Track and order office supplies • Prepares classroom materials s necessary to support training and other Inflight initiatives • Ensure confidentiality of work completed on behalf of Inflight Manager • Perform other duties as deemed necessary by Manager of Inflight Services

1.8 Instructors, Inflight

1.8.1 Basic Responsibilities:

Instruct material according to Company manuals and materials to include classroom and hands on training • Knowledgeable of all company policies, procedures and FAA regulations as it pertains to FA performance • Give clear feedback to trainees about their test and drills performance • Document trainee attendance, scores and completion of training, ensure excellent record keeping • Communicate with Inflight management about trainees conduct and effectiveness • Assist in courseware development • Assist in planning, coordination and scheduling of all Inflight Training events

1.9 Air Transportation Supervisors / Check Flight Attendants • Flight attendants who have appropriate knowledge, experience, training and demonstrated ability to administer competency checks and conduct Initial Operating Experience (IOEs) to flight attendants • Offer appropriate coaching and counseling • Complete appropriate forms • Ensure that flight attendants and trainees are capable of operating all cabin equipment and are knowledgeable of all emergency procedures • Communicate with Inflight Services management regarding FA performance, qualification events, cabin checks and any other pertinent information INFLIGHT PROCEDURES MANUAL 2.5 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

1.10 Purser / Lead flight Attendant

Pursers (or the Lead Flight Attendant in case a qualified Purser is not scheduled with crew) are the on-board cabin leaders. They coordinate the functions of the cabin crew and are liaisons between cabin crew and flight deck. The following is not intended to be an all-inclusive inventory of all their responsibilities. • Overall responsibility for the supervision of the cabin crew aboard the aircraft to include compliance with safety regulations as well as service flow and passenger handling according to company guidelines. • Committed to leading the team and provide clear sense of direction, without administering discipline. • Ensures completion of all on-board paperwork. • Coordinate and ensure delivery of on-board services according to Avatar Airlines Service Standards across all cabin. • Effectively communicate with customers and co-workers to achieve a safe, reliable, and courteous flight experience. • Develop effective and supportive relationships with team members. • Utilize skills and provide leadership on service recovery and problem solving as necessary. • Inspire a team environment that encourages, motivates, and provides recognition for outstanding performance. • Maintains Flight Attendant and Purser qualifications.

1.11 Flight Attendants 14 CFR 91.533, 121.391, 125.269 Flight Attendants are responsible for the safety, comfort and welfare of all passengers, in accordance with Company policies, Federal Aviation Regulations and procedures, as outlined throughout the Inflight Procedures Manual and Company Organizational Manual section 4.6. The following is not a comprehensive inventory of all duties, responsibilities and qualifications of the Flight Attendant job. • Responsible for carrying out safety-related duties principally in the aircraft cabin or related to the specific flight, which are essential to the safety and well-being of passengers and fellow crewmembers. • Comply with all Company regulations, instructions and orders issued for Flight Attendant duties. • Successfully meet standards for all required training and positively transition from probationary period. • Meet Company standards for attendance. Reports for duty on time, in complete uniform, with all required equipment and supplies as determined by the Company and the FAA, including Company meetings and training. • Meet and maintain Company standards, regulations for personal grooming, and appearance while in uniform or on Company property. • Ensure passenger compliance with all safety requirements and applicable Federal Aviation Regulations. INFLIGHT PROCEDURES MANUAL 2.6 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

• Provide passengers with a high level of professional and efficient service. • Communicate in a professional manner with all personnel, vendors and passengers • Ensure passengers are provided the maximum level of safety and comfort. • Maintain a current contact information on file at all times with Human Resources, Inflight Management and Crew scheduling. • Push and pull a beverage cart weighing up to 86 lb. • Hear and interpret the chime system on board aircraft and determine origin of the call • Interpret coded catering papers to ensure all necessary items are included for an effective service • See and interpret the color coded ceiling light panel indicators to determine crew or customer needs • Serve hot/cold beverages and food items from a tray during all phases of flight • Able to perform mathematical calculations required to fill out inventory sheets, count catering items and verify customer counts • Ensure customer compliance with all safety requirements and applicable titles and parts of the Code of Federal Regulations (CFR) • Operate exits in manual and emergency mode, which requires two- handed gripping, rotating and pushing of door control handles. Able to lift window exits, which weigh in excess of 42 lb., and to manually deploy / retract aircraft stairs. Able to fit quickly through the smallest secondary cabin emergency exit window on all Company aircraft • Assist disabled customers during the flight by helping with food handling, conducting individual safety briefings and by transporting them to/from the in-flight wheelchair when applicable • Read announcements effortlessly without prior review • Assess situations quickly and judge whether to initiate emergency evacuation procedures which requires full extension of both arms straight out from the body • Effectively manipulate latches, switches, knobs and controls located throughout the aircraft • Effectively handle emergency medical situations including closed cardiac compression and mouth to mouth resuscitation for what may be a long period of time • Know the location of all emergency equipment on all aircraft Avatar Airlines operates and methodically apply procedures in an emergency situation • Able to fit into a jumpseat harness and seatbelt without modification in any manner, including the addition of a seatbelt extension, to achieve closure • Brace body against seatback, climb over seatbacks, fit in a protected position during an emergency situation • Don and seal oxygen mask and smoke hood to face by securing clasps with both hands • Evacuate a full aircraft in less than 90 seconds INFLIGHT PROCEDURES MANUAL 2.7 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

• Jump from aircraft door or window exit to ground (approximately six feet) • Remove from the seat and pull/drag disabled or incapacitated customers to nearest usable exit during an emergency evacuation • Report to work on a regular and timely basis • Be aware of and maintain a safe working environment 1.11.1 Flight Attendant Work Environment

The work environment of a Flight Attendant is subject to frequent changes in temperature, climate, cabin altitude, variable G force, and turbulence. Flight Attendants are in continuous contact with the public and must possess the ability to handle difficult situations, ranging from disorderly, intoxicated, irate, or unhappy passengers, to unaccompanied children. Flight Attendants are responsible for administering first aid to ill, injured, or incapacitated passengers and must do so in compliance with government and Company regulations. In the event of an emergency, Flight Attendants must be prepared to evacuate passengers from the aircraft. They must provide assistance, leadership, and direction in accordance with government and Company regulations in all emergency situations, including but not limited to, accidents, bomb threats, or hijackings. Flight attendants must maintain a through working knowledge of all emergency procedures and the use of all on-board emergency equipment. 1.11.2 Flight Attendant Performance Objectives

The following Flight Attendant performance objectives are goals to be attained by the Flight Attendant and are designed to let the Flight Attendant know what is expected of him/her and how his/her performance will be evaluated. Customer Impact Criteria

• Create a relaxed and friendly atmosphere in the cabin through consistently offering effective quality customer service during all phases of flight in accordance with all safety and service procedures • Both qualitative and quantitative criteria must be met by the Flight Attendant for customer impact to be considered effective. If one or more of the criteria are not met, customer impact will be considered non- effective. Qualitative Criteria

• Establish and hold eye-to-eye contact with customer • Maintain a pleasant and friendly facial expression • Personalize the transaction, either by using the customer's name or by reference to something that recognizes him/her as an individual • Close the transaction in a satisfactory manner by answering the customer's question or providing the service requested, so that the customer will not be left dissatisfied INFLIGHT PROCEDURES MANUAL 2.8 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

Quantitative Criteria

Every flight will be characterized by a high quality of customer contacts, as well as a high quantity of contacts. To the extent possible, Flight Attendants must avail themselves of all opportunities for customer contact. Customer impact will be evaluated in each phase of flight.

2 ONLINE SAFETY REPORTING

2.1 MS Tool

2.2 Flight Incident Report

2.2.1 Policy

2.3 Aviation Safety Action Program (ASAP)

2.3.1 Filling and ASAP Report

2.3.2 Event Review Committee (ERC)

2.3.3 Acceptance INFLIGHT PROCEDURES MANUAL 2.9 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

3 FITNESS FOR DUTY 14 CFR 120.37(b), 120.37(c), 120.37(d), 120.(d)(1), 120.(d)(2) Due to the physically demanding nature of the position, it is imperative Flight Attendants maintain optimum health. Flight attendants will be able to perform their job duties and responsibilities in a safe manner, free from the adverse effects of physical, emotional, or personal circumstances. Certain activity restrictions apply and general precautions should be followed. A doctor’s note must be submitted to HR if your absence involves an injury while on duty, a hospitalization (admitted to hospital) or surgery (in or outpatient) or Maternity Leave.

3.1 Scuba Diving

During scuba diving, air is breathed under pressure higher than sea level atmospheric, causing more nitrogen to dissolve in the body. The deeper the dive, the greater the rate of body nitrogen saturation. After scuba diving, if a sufficient amount of time is not allowed to eliminate the excess nitrogen stored in the body, decompression sickness, commonly known as the Bends, can occur during exposures to altitude as low as 5,000 feet. Flight Attendants shall not scuba dive within 24 hours of reporting for flight duty.

3.2 Giving Blood

Due to temporary lowering of oxygen carrying property of the blood following donations, it is recommended that Flight Attendants not give blood within 72 hours of reporting to flight duty.

3.3 Dehydration

The proper fluid intake for body hydration is important for in flight safety. Symptoms of dehydration include headache, fatigue, cramps, sleepiness, and dizziness. Hot summer conditions, sunburns, inappropriate attire for weather conditions, or drinking diuretic liquids such as coffee, tea, soft drinks, or alcohol can bring on dehydration. The level of dehydration a person can experience depends on differences in climatic regions and individual physiology. Following the guidelines listed below can help prevent dehydrations. 1) Drink two to four quarts of water every 24 hours. Carry a container so daily water intake can be measured. 2) Limit daily intake of caffeine and alcohol. 3) Avoid prolong exposure to the sun 24 hours prior to reporting for flight duty. 4) Exercise can cause a large amount of body fluid loss, which is difficult to replace quickly; increase fluid intake before and after exercising.

3.4 Use of Alcohol 14 CFR 120.37(b), 120.37(c), 120.37(d), 120.(d)(1), 120.(d)(2) The consumption of any alcoholic beverages including beer, wine, low alcohol beer by any Flight Attendant while on duty, or within twelve (12) hours prior to duty or a training event is prohibited. No employee shal report to duty, and no employee of the Company shall knowingly allow anyone to report for duty with blood alcohol concentration of .02 or greater. INFLIGHT PROCEDURES MANUAL 2.10 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

3.5 Use of Prescription and Over the Counter Medications

Certain common drugs have significant effects on nervous system and could be detrimental to performance of duty. Common medications as aspirin, anti-histamines, cold tablets, cough syrup, laxatives, and appetite suppressants may seriously impair judgment and coordination. 1) It is the responsibility of each Flight Attendant to consult their doctor regarding prescription medication before flying to ensure the medication taken does not interfere with judgment or jeopardize safety of flight. They must also provide a detailed description of duties they are required to perform to their physician in order to make a determination if the medication affects their ability to perform the job safely. Flight Attendants must inform their supervisors if taking any medications that may affect their ability to perform their duties. 2) If taking non-prescription medication, it is the responsibility of each Flight Attendant to read warning labels to ensure the medication can be taken safely while performing Flight Attendant duties. 3) Tranquilizers are not to be used while on duty or the twenty four (24) hour period immediately preceding the assumption of flight duty, active or standby.

4 ANTI-DRUG AND ALCOHOL MISUSE PREVENTION PROGRAM 14 CFR 120.31(a), 120.3(a), Part 121 Appendix I and J, 49 CFR Part 40 Avatar Airlines is strongly committed to its employees and ensuring a safe work place free from the effects of drug use and alcohol misuse.

4.1 FAA/DOT Requirements

Avatar Airlines is a commercial air carrier regulated by the FAA and DOT. All employees are subject to the company’s anti-drug and alcohol program. In addition, certain employees are also subject to the requirements of Avatar Airlines Anti-Drug and Alcohol Program. The safety sensitive positions are: • Flight Crew Members • Flight Attendants • Flight Instructors • Aircraft Dispatchers • Aircraft Mechanics, maintenance and preventative maintenance • Ground Security Coordinators Should an applicant or employee become covered under the FAA/DOT Drug and Alcohol Policies they must complete FAA/DOT pre-employment process. Employees that have had prior violation of FAA/DOT regulations that would require an individual to complete a return to duty process, Avatar Airlines will not consider the applicant eligible for employment or transfer until they have met the required return to duty program including all SAP and counseling requirements. INFLIGHT PROCEDURES MANUAL 2.11 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

4.2 Prohibited Conduct

Applicants who fail to meet the requirements of the Anti-Drug and Alcohol Misuse Prevention Program will have their application withdrawn and will not be considered from employment. Employees who violate the provision of the Anti-Drug and Alcohol Misuse Prevention Program including but not limited to: • Refusal to test or submit to a requested test or search; • Failure to cooperate in such a way as to impede the obtaining of an accurate test result; • Produce a positive test result; or • Violate any of the below listed prohibited conduct items, Will be subject to disciplinary action, up and including immediate discharge. 1) Buying, selling, making, transferring, distributing, possessing or using drugs while on Avatar Airlines property, during working hours, while on duty, or while representing Avatar Airlines. 2) Buying, selling, making, transferring, distributing, possessing or using any equipment, products or materials used, intended or designed for use with controlled substances, while on Avatar Airlines property during working hours, while on duty, or representing Avatar Airlines. 3) Reporting to work or working while under the influence of or impaired by the use of alcohol or drugs, regardless of where and when such alcohol or drugs were consumed. Under the influence of alcohol means an alcohol concentration of .02 BAC or greater. 4) Operating machinery, equipment, vehicles or aircraft on behalf of Avatar Airlines while under the influence of or impaired by alcohol or drugs, regardless of where and when such alcohol or drugs were consumed. 5) Reporting to work or working in a condition that yields a positive result on a drug or alcohol test. 6) Consuming alcohol less than 4 hours prior to reporting for work or training. Safety Sensitive employees may not consume alcohol 12 hours prior to reporting for work, active or reserve and 12 hours prior to reporting for training. 7) Consumption of alcohol while in any part of the Avatar Airlines or associated company uniform, including, but not limited to, identification cards and clothing that is Company issued and/or identifies them as an employee of Avatar Airlines or other associated company. 8) Failure to be available for drug and/or alcohol testing following an accident or illness. 9) Refusal to submit to a drug or alcohol test. Actions that constitute refusal include: a) Failing to immediately proceed to a testing facility. b) Failing to remain at the testing site until the test is complete. c) Failure to provide a urine, saliva, or breath sample as required. d) Failure to or declining to take additional tests the employer or collector has directed you to take. INFLIGHT PROCEDURES MANUAL 2.12 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

e) Failure to sign step 2 of the Alcohol Test Form. f) Failure to provide sufficient amount of urine or breath as required without clearance through a medical evaluation. g) Failure to undergo required medical examinations in the event of an inability to provide a sufficient sample. h) Failure to permit the observation or monitoring of your provision for an observed or monitored collection. i) Tampering with, substituting or in any way adulterating a sample. 10) Any attempt to circumvent the procedures set forth in this policy.

4.3 Drug and Alcohol Testing Methods and Circumstances

Drug testing will be conducted by urinalysis. Alcohol tests will be conducted by saliva or breath sampling, confirmation tests will be conducted by breath only. All Non DOT Drug testing must be conducted utilizing the Non-DOT or Forensic Drug Testing Custody and Control Forms, all Non-DOT alcohol tests must be conducted utilizing Non-DOT Alcohol Testing Forms. A Flight Attendant undergoing drug and/or alcohol testing is, for the purpose of FAA Regulations relating to duty time and minimum rest, deemed to be on duty until the testing collection process is completed. Tests will be conducted for the following circumstances: 1) Pre-employment: All prospective employees must submit to a pre- employment drug test. All personnel being considered for a safety sensitive position must submit to additional DOT required drug testing requirements within 180 days. 2) Random: All safety sensitive employees are subject to random drug and alcohol testing. Random selections are made by a scientifically valid selection process where each employee has an equal opportunity for selection. Employees selected for random testing must proceed immediately to a testing facility. If selected for drug and alcohol testing, alcohol tests will normally be conducted first. 3) Reasonable suspicion/cause: Employees may be tested for the presence of drugs and alcohol whenever Avatar Airlines has a reasonable suspicion that an employee is under the influence of alcohol or any controlled substance. Personnel who are suspected of being under the influence must be immediately escorted to a testing facility. Determinations for alcohol testing must be made by a trained supervisor's specific, contemporaneous, articulable observations concerning the appearance, behavior, speech or body odors of the employee, drug testing determinations require that at least one additional supervisor concurs with the decision to test. If a test for reasonable suspicion is not administered within 2 hours of determination the employer shall prepare and maintain on file a record stating the reasons the test was not promptly administered. If the test is not administered within 8 hours following the determination as to reasonable suspicion, the employer will cease attempts to administer an alcohol test and will state in the record the reasons for not administering the test. In any case employees must not be allowed to return to work while under the influence of drugs or alcohol. INFLIGHT PROCEDURES MANUAL 2.13 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

4) Post Accident: Following any accident as defined by the FAA and the National Transportation Safety Board, all employees, whose performance may have been a contributing factor, will be drug and alcohol tested as soon as possible and medically reasonable. If unusual circumstances delay testing, attempts to perform drug tests must continue for up to 32 hours, alcohol tests must continue for up to 8 hours. Adequate documentation must be submitted for any tests not immediately completed. Failure to be available for drug and/or alcohol testing following an accident will be considered a refusal to test. Employees who have actual knowledge, or may have be a contributing factor to an accident, must not consume alcohol for 8 hours following an accident unless given a post-accident alcohol test. 5) Return to Duty and Follow Up: Following the completion of a substance abuse program, safety sensitive employees must submit to a return to duty drug test before performing safety sensitive functions. Based on the recommendation of the Substance Abuse Professional (SAP), it may be required to submit to follow up testing.

4.4 Education and Training

DOT employees will participate in an educational training program, which includes the indicators of alcohol and drug use as well as the consequences of alcohol and drug use on personal health, safety and the work environment. In addition to employee training, supervisors in safety-sensitive or operational areas will receive training on the specific physical, behavioral and performance indicators of probable drug use and alcohol misuse. They will also receive training regarding the appropriate factors to consider in determining whether reasonable suspicion /cause exists to require an employee to undergo alcohol and drug testing. Training will consist of instruction regarding physical, behavioral, speech and performance indicators of probable alcohol misuse and instruction regarding drug abuse avoidance. Supervisors will receive recurrent training as appropriate.

4.5 Employees Assistance Program

4.5.1 Purpose

The purpose of this section is to provide education into some of the effects substance abuse has on the workplace, guidance for identifying symptoms of abuse, and information on where to obtain assistance. This is not intended to be an all- encompassing policy, nor is it intended to be used as a sole source of education. Supervisors and Managers should be trained in reasonable cause/suspicion before attempting to confront an individual who displays any of the signs outlined in this policy. FAA regulations require that at least 2 supervisors, 1 must be trained in reasonable suspicion testing, be utilized to determine if reasonable cause/ suspicion testing is warranted. INFLIGHT PROCEDURES MANUAL 2.14 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

4.5.2 Signs and Symptoms Of Drug Use

The illegal use of drugs, and misuse of alcohol, has marked affects on the physical and mental well being of the individual. The following chart outlines some of the symptoms of commonly abused drugs. Table 2.1 Signs and Symptoms of Drug Use

Methods of Common Classification Common Terms Use Symptoms Alcohol Beer, Wine, Liquor Drinking Clumsiness, Difficulty walking, Slurred Speech, Sleepiness, Poor Judgment, Dilated Pupils, Breath Odor Marijuana Pot, Grass, Mary Smoking, Glassy, Red Eyes, Jane, Hemp, Eating Loud Talking, Rope, Gold, Hash Inappropriate laughter, Increased Appetite, Sleepiness, Sweet Burnt Odor, Loss of Interest or motivation Opioid Opium, Heroin, Orally (pills) Needle Marks, Codeine, Morphine Injection, Sleepiness, Snorting, Sweating, Vomiting, Smoking Coughing an Sniffling, Twitching, Loss of Appetite, Contracted Pupils Cocaine Coke, Snow, Snorting, Dilated Pupils, Flake, Crack, Nose Smoking, Increased Heart Candy, Freebase Injection Rate, Hyper rock Activity, Panic, Anxiety, Talkative, Runny Nose, Evidence of White Powder Amphetamines Speed, Uppers, Orally (pills) Dilated Pupils, Methamphetamines Meth, Crystal, Ice, Injections, Increased Heart Methadrine Snorting, Rate, Decreased Smoking Appetite, Dizziness, Sleeplessness, Anxiety, Fever, Mood Swings INFLIGHT PROCEDURES MANUAL 2.15 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

Depressants Barbiturates: Orally (pills) Slurred Speech, Downers, Barbs, Staggering Gait, Yellow Jacket, Altered Perception, Amytal, Tuinal Depression, Methaquolone: Calmness, Quaaludes, Ludes, Relaxation Sopors Tranqualizers: Valium, Librium, Equanil, Miltown, Serax Hallucinogens Phencyclidine: Orally (pills): Lost sense of Time, PCP, Angel Dust, Injected or Violent Episodes, Hog smoked Self-Inflicted LSD: Acid, Orally (licked): Injuries, Poor Microdot, Sugar eaten, gelatin, Coordination, Cubes Put in Eyes Dulled Senses, Mescaline & Chewed, Incoherent Speech, Peyote: Buttons, Smoked, Nausea, Cactus Swallowed, Drowsiness, Psilocybin: Orally (pills) Confusion, Panic Mushrooms Smoked, Drinking

Substance abuse outside of the work place can have additional affects on a person's life that can manifest themselves in the work environment. Some of the signs that may be displayed are: • Frequent tardiness • Excessive absences • Declining hygiene • Depression • Weight gain • Weight loss • Recent changes in appearance • Excessive cologne or perfume • Wearing long sleeves in hot weather • Frequent mood swings The keys to differentiating normal behavior from abnormal behavior are documentation and recognizing change. For instance, a normally on time and productive employee that has recently been late and missed work may have also started making mistakes that are out of the norm. Documenting these issues and providing some counseling and guidance may be the help that an employee needs to address their own issues. When they also display some of the symptoms outlined in the chart above, a drug or alcohol test may be warranted. INFLIGHT PROCEDURES MANUAL 2.16 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

4.6 Employee Assistance

Avatar Airlines provides confidential referrals to employees for treatment of drug and alcohol dependency through the HR Department to assist employees in resolving problems associated with alcohol and drug abuse. Self-referrals will not be accepted after an employee has been selected and notified of a drug and/or alcohol testing requirement. Our Employees are highly encouraged to voluntarily seek assistance from the HR Department for any problems related to alcohol and/or drug abuse. Employees may also contact our current health care provider for assistance. Employees who voluntarily seek assistance will ordinarily be afforded the opportunity for medical leave to participate in an appropriate rehabilitation program. Employees that seek assistance or are diagnosed with substance abuse problems may be subject to additional monitoring to ensure compliance with the Company's policy and any required after care instructions. In many cases an employee's medical insurance will cover the costs associated with treatment.

4.7 Hotline Assistance

Employees who do not desire to utilize the employee assistance still may seek assistance for many issues that affect their personal well being. Employees and supervisors are strongly encouraged to provide these numbers to anyone who they feel may need assistance. Any employee, while in the care of a physician that provides a positive drug or alcohol test, will still be terminated in accordance with company policy. Employees who are under the care of a physician are urged to contact the HR Department and take the appropriate leave of absence until such time that they are able to abstain and are released to work by their physician. The following list of numbers is provided for your benefit.

Alcoholics Anonymous 212-870-3400 Narcotics Anonymous 818-773-9999 AL-Anon / Alateen Family Groups 800-443-4525 Adult Children of Alcoholics (ACA/ ACoA) 310-534-1815 National Council of Alcoholics and Drug 800-622-2255 Dependents (NCADD) National Association of Children of Alcoholics 800-322-5601 National Black Alcoholism/ Addictions Council 202-296-2696 Latino Council on Alcohol and Tobacco (LCAT) 202-265-8054 National Asian-Pacific American Families Against 213-625-5495 Substance Abuse

5 FLIGHT ATTENDANT CERTIFICATION Upon completion of Initial New Hire Training, the FAA will issue each Flight Attendant a certificate of demonstrated proficiency. The certificate is a wallet-sized hard copy and contains your name, date of birth, place of birth, address, physical description, citizenship and qualification in Group II aircraft. Flight Attendants must carry their Flight Attendant Certification Card on their person at all times while on duty. All Flight Attendants must provide a copy of their certificate card to the Company immediately upon receipt. INFLIGHT PROCEDURES MANUAL 2.17 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

If an FAA Inspector or other Federal Official requests to view a Flight Attendant's Certification Card, and the Flight Attendant does not have it with them, the Official can require the Flight Attendant to provide a copy of the card within 15 days.

5.1 Personal Information Changes

Updating personal information is voluntary. If personal information shown on the Certificate of Demonstrated Proficiency, such as name, date of birth, citizenship, or gender changes or is incorrect, a Flight Attendant may request the information be changed in the FAA's database. They should send by United States Postal Service, a signed request stating the reason for the change. The request should include: • Social Security Number • Date and place of birth • Certificate number • Formal Documentation showing evidence of the change (s) such as: - Marriage Certificate - Divorce decree - Court Order

5.2 Replacement Certificate

To obtain a replacement certificate reflecting any changes listed above, a Flight Attendant must provide a permanent mailing address, and include a check or money order for a nominal amount, payable to the Federal Aviation Administration. If the permanent mailing address includes a post office box number, a rural route, or a commercial address, the correct residential address must be identified. If the residential address is listed as general delivery, rural route, or star route, the Flight Attendant must provide written directions or a diagram locating the residence, attested by their signature. Flight Attendants should mail requests to the following address: FAA Airmen Certification Branch , AFS -760 PO Box 25 082 Oklahoma City, OK 73125 Include Name, Date and place of birth, Social Security number and/or certificate number, and reason a replacement certificate is required. Incomplete information in a request could delay the issuance of a replacement certificate. A Flight Attendant can request certificate on-line through the FAA's public website at: http://www.faa.gov/licenses_certificates/airmen_certification/ airmen_services/ Create an account with Airmen Online Services. Follow the directions found at he Airmen Online Services. In order to create an account with Airmen Online Services, the Flight Attendant must know the number of his/her original Certificate. INFLIGHT PROCEDURES MANUAL 2.18 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

6 DUTY / REST LIMITATIONS

6.1 Definitions 14 CFR 121.467(a)

NOTE The Company does not assign and, no Flight Attendant shall accept an assignment to duty that violates any required rest period or duty period limitations. If there is ever a question about your legality for rest or duty time, contact Crew Scheduling or an On Call Inflight Supervisor.

For the purpose of this section, the following applies: 1) Attempt - defines a flight that returns to its takeoff point. It can be due to a mechanical issue or for other reasons. The plane pushes back and may not have taken off. 2) Calendar day- defined as the period of elapse time, using Coordinated Universal Time or local time, that begins at midnight and ends 24 hours later at the next midnight. 3) Diversion- is defined as unscheduled landing at an airport other than the original destination due to situations occurring once enroute such as weather, maintenance, medical emergency, need to refuel, etc. 4) Duty Period - is defined as the period of elapse time between reporting for an assignment involving flight time and release form that assignment. 5) Equipment Substitution - is defined as when an aircraft is substituted for another for mechanical reasons, or for marketing advance planning in relation to passenger load requirements. 6) Projected /Actual - flights are often re-timed by Flight Operations due to delays and changing conditions. These new ‘scheduled’ times are used to calculate the projected duty period and reflect the actual times of completed segments plus the planned times of legs yet to be flown. Both projected and actual flight times result in variances that can exceed the scheduled block or scheduled duty period times. 7) Rescheduled/ Rerouted - a change in routing, flight itinerary, flight number or cancellations that result in different flight segment (s) that originally scheduled. 8) Rest Period - is defined as the period of time from all restraint, duty, and responsibility for work or duty should the occasion arise. 9) Scheduled - is defined as a predetermined assignment from a line of flying, a reserve duty period, or an assignment as published. For FAA purposes scheduled and rescheduled duty periods are the same and must adhere to the duty and rest requirements. INFLIGHT PROCEDURES MANUAL 2.19 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

6.2 Duty Limitations 14 CRF 121.394(d), 121.467(b), 121. 467(b)(1), 121.467(b)(10), 121.467(b)(11) The Company may not assign a Flight Attendant to a “scheduled” duty period of more than 14 hours. To ensure the integrity of the 14 hour limitation, Company policy limits a Flight Attendant’s schedule duty period to no more than 14:00 hours. A Flight Attendant may not pick up trips or trade for a trip that results in a duty period in excess of 14:00 hours. Exceptions may occur under Off Schedule Operations. 1) The Company may not assign a Flight Attendant to a duty period occurring during any portion of a required rest period. The Company may not assign a Flight Attendant a duty period, unless the Flight Attendant has had at least the minimum rest required as described in this section. 2) For purposes of rescheduling duty periods, the duty and flight time calculations are based on actual flight times for completed segments, the projected flight time for segments on delay or in progress, and the scheduled times (re-timed if necessary) for segments not yet flown. 3) Flight Attendants are considered on duty beginning at scheduled or actual report time (whichever is later) until released for minimum rest period. 4) Duty periods that end in a working segment include 15 minutes passenger deplaning time. 5) A delayed flight may cause a legally scheduled duty period to exceed the duty period maximum, but the duty period maintains its scheduled and legal status for all FAA rule purposes. For example: a domestic turn with minimum staffing is scheduled for a 12 hour duty day, but due to a 2:30 delays prior to the last scheduled flight, it is now projected at 14:30. Though the delayed flight is causing the duty period to exceed the 14 hour scheduled duty maximum, this remains a legal duty period for all FAA rule purposes.

NOTE Time spent by any crewmember conducting passenger boarding or deplaning is considered duty time. Pre-operating deadhead time is considered duty time for the purpose of calculating duty time limitations and determining required rest periods. Time spent in training prior to a flight is considered duty time for the purpose of calculating duty time limitations and determining required rest periods.

6.3 Off Schedule Operations 14 CFR 121.467(b)(14) A Flight Attendant is not considered to be scheduled for duty in excess of duty period limitations if flights to which they are assigned are scheduled and normally terminate within limitations, but due to circumstances beyond the control of the Company, which arise after the flight has blocked out, exceed normal limitations. Under these circumstances, flights to destinations may be accomplished. For purposes of regulatory compliance, “beyond the control of the Company” is interpreted to include, but not limited to, uncontrollable circumstances, such as adverse weather, ATC delays or mechanicals. INFLIGHT PROCEDURES MANUAL 2.20 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

At no time will the Company require a Flight Attendant to be on duty more than sixteen (16) hours, without approval from the Flight Attendant.

6.4 Rest Limitations 14 CFR 121.467(b)(2), 121.467(b)(12), 121. 467(b)(13), 121.491 A Flight Attendant scheduled to a duty period of 14 hours or less must be given a scheduled or rescheduled rest period of at least 10 hours. This rest period must occur between the completion of scheduled duty period and the commencement of the subsequent duty period. In addition, a Flight Attendant must be relieved from duty for at least 24 consecutive hours during any seven (7) consecutive days. 1) A Flight Attendant will be scheduled or rescheduled for a minimum of ten (10) hours of rest between duty periods at all locations other than their domicile. A Flight Attendant at their domicile will be scheduled or rescheduled for eleven (11) hours of rest between duty periods. This rest may be reduced to 10 hours if the inbound arrival of the last flight of the preceding duty period is delayed. 2) Time spent in transportation, not local in character, that a certificate holder requires of a Flight Attendant and provides to transport the Flight Attendant to an airport at which that Flight Attendant is to serve on a flight as a Crewmember, or from an airport at which the Flight Attendant was relieved from duty to return to the Flight Attendant’s home station, is not considered part of a rest period. 3) Time spent deadheading to and from a duty assignment is not considered part of a rest period. 4) Crewmembers are responsible for notifying Crew scheduling and Pilot in Command immediately after discovering that they are scheduled contrary to regulatory flight time limitations or they believe the continuation of flights would result in exceeding any rest requirements or flight time limitations. 5) Within any seven (7) consecutive days (or on a ‘rolling basis’), a Flight attendant shall receive twenty-four (24) hours rest. The 24-hour rest period can be in domicile or on a layover. The rest period can be delayed by deadheading, or operational delays due to circumstances beyond the Company’s control. A 24-hour rest can also be delayed on day 7, 8, etc., if due to training, meetings, office assignments, and co-terminal limo time, however, a scheduled 24-hour rest must occur prior to next duty period that contains a flight segment. This FAA mandated 24-hour rest period would have its own code in the scheduling system. This rest must be free of all duty, including training and meetings, etc., from release of duty to report for next assignment. This rest cannot be waved. INFLIGHT PROCEDURES MANUAL 2.21 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

Table 2.2 Normal Duty and Rest Scheduling

Minimum Three Extra One Extra Two Extra Flight Flight Flight Flight Attendant Attendant Attendant Attendant Crew (Intl. Only) Duty Period 00:01 – 14:00 14:01 – 16:00 16:01 – 18:00 18:01 – 20:00 Minimum 10 12 12 12 Normal Consecutive Consecutive Consecutive Consecutive Rest Hours Hours Hours Hours Period

If operational needs arise, the Flight Attendant’s rest period may be reduced as shown in Table 2.3. When a rest period is reduced, the Flight Attendant must be given a longer subsequent rest period that must begin no later than 24 hours from the beginning of the previous reduced rest. The rest period must occur between the completion of the duty period that follows the reduced rest and the commencement of the next duty period. Table 2.3 Alternate Duty and Rest Scheduling

Min. Flight Minimum Three Extra Attendant Flight One Extra Two Extra Flight Crew Attendant Flight Flight Attendant B747-400 = 11 Crew Attendant Attendant (Intl. Only) Duty Period 00:01 – 14:00 14:01 – 16:00 16:01 – 18:00 18:01 – 20:00 Minimum 9 10 10 10 Scheduled Consecutive Consecutive Consecutive Consecutive Rest Period Hours Hours Hours Hours Time Before 16 Hours 14 Hours 14 Hours 14 Hours Compensatory Maximum Maximum Maximum Maximum Rest Period/ Max Duty Period After Min Rest Compensatory 11 14 14 14 Subsequent Consecutive Consecutive Consecutive Consecutive Rest Period Hours Hours Hours Hours

6.5 Flight Attendants on Special Management Assignments & Non-Flying Company Business

The responsibility for maintaining Flight attendant legal duty with 14 CFR Part 121 limitations is shared between the Company and the individual Management Flight Attendant when scheduled to fly in the 14 CFR Part 121 Operations. Flight Attendants on Special Management Assignments are defined as a qualified crewmember who does not bid for a monthly schedule. INFLIGHT PROCEDURES MANUAL 2.22 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

1) Any paid non-flying company business is not considered duty or rest by the FAA. However, if a Flight Attendant performs any such work without a minimum scheduled rest prior to the flight duty, it is considered duty for all FAA purposes. 2) Any paid non-flying company business immediately following flight duty is not considered continuing duty for FAA purposes, however a Flight Attendant must receive the minimum scheduled rest prior to the next scheduled flight duty. 3) This also applies to management personnel who are Flight Attendant qualified and combine normal office duty with flight duty. 4) Flight Attendants on Special Management Assignments must provide Crew Planning with their monthly schedule plan for the next month, and then update this plan during the month with Crew Scheduling with any duty time changes to it. When checking in, these Special Assignment Flight Attendants must ensure their schedule is accurate to verify their records of duty, flight, and rest times are correct and current. 5) On a monthly basis, Flight Attendants on Special management assignments will ensure that their non-fly schedules are accurately reflected in 6) Crew Trac. If subsequently assigned flying duties, the Flight Attendant will review their Crew Trac calendar for legality issues before the assigned flying commences. Any discrepancies will be corrected in coordination with Crew Scheduling. 7) Line Flight Attendants may be assigned training duties after a schedule is awarded. The Training Supervisor will inform Crew Records of the training days scheduled. Crew Records will place the scheduled days on the Flight Attendants 8) Crew Trac calendar and verify legality. Audits are conducted to ensure all schedules are maintained in accordance with 14 CFR Part 121 limitations.

7 REPORTING FOR DUTY Prior to each trip and before leaving for the airport, the Flight Attendant is responsible to check their schedule and report time as it may have changed, and prior to each assignment. A Flight Attendant’s duty time will begin with check-in, which will be scheduled for: 1) Domicile- One hour (1:00) prior to scheduled departure time 2) Outstations – One hour (1:00) prior to scheduled departure time 3) Deadhead – Forty-five (45) minutes prior to scheduled departure time

7.1 Release Time 1) Domicile - Fifteen (15) minutes after block-in, or thirty (30) minutes if required to clear Customs 2) Outstations - Fifteen (15) minutes after block-in, or thirty (30) minutes if required to clear Customs INFLIGHT PROCEDURES MANUAL 2.23 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

Company procedures require that in the event a Flight Attendant is unable to continue his/her normal assignment due to personal unforeseen circumstances (e.g., becomes ill, not physically or mentally capable of performing required duties, family emergency, etc.) it is the Flight Attendant's responsibility to contact Crew Scheduling. 1) Positive Contact is the term used to describe verbal communication between the Flight attendant and crew scheduling. 2) Crew Scheduling may amend a report time to be greater than or less than normal due to operational considerations (e.g., delayed arrival of inbound aircraft, new crewmember, new destination, etc.). However, in no case shall the report time be less than 30 minutes prior to departure. 3) Crew Scheduling will arrange for all transportation, including hotel shuttles, and relay this information to the Captain or Lead Flight Attendant as appropriate. 4) If a scheduled flight has been canceled after crew “check-in” due to weather, mechanical or other circumstances, the Captain will coordinate with Crew Scheduling to determine the status of the crew. The Captain will then convey information (crew status, additional arrangements, etc.) to the remainder of the crew. 5) Only Crew Scheduling may release a crewmember from duty.

7.2 Required Items

Avatar Airlines requires Flight Attendants to carry the following items while on duty.

Required Replacement Cost Company Identification Badge $ XXX EFB (plus accessories) $ XXX Flashlight Located on aircraft Flight Attendant Certificate FA Responsible Uniform FA Responsible Wings $ XXX Working wrist watch (must tell seconds) FA Responsible

When reporting for duty you must have the above items in order to work an Avatar Airlines flight. INFLIGHT PROCEDURES MANUAL 2.24 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

8 THE MISSION CONCEPT Avatar Airlines uses the concept of a mission in planning and for duty assignments. The term “mission” refers to the commercial purpose of operating flights. The mission consists of two key elements, crew members and the aircraft. The mission is supported by other functions such as dispatch, maintenance, ground servicing, station services, catering, crew member training, executive offices, a number of departments, etc. The mission begins with the crew reporting for duty. It includes the outbound flight, the layover, the return flight to the base, and terminates with the release from duty. The term “mission” applies to scheduled or charter flights, and may include deadheading and/or multiple legs or segments. The mission policies and procedures are designed to ensure efficient administration of crew members. These policies and procedures replace traditional crew scheduling and trip assignments. Missions are planned and controlled at the Operations Control Center. The Director of Operations Control delegates the day-to-day mission planning and crew member duty assignment to the Mission Planner. Dispatchers on duty may also act as Mission Planners.

9 ONE SHIP ONE CREW The ship's Flight Deck crew members and Flight Attendants represent one crew. On a mission, the relationship between the Fight Deck and Flight Attendants represents the chain of command of a single, cohesive unit, which must work together for a common goal. A sense of unity among all crew members is conducive to Flight Safety and Passenger Service. Under the leadership of the Captain, crew unity will be maintained throughout the mission, including while onboard the aircraft, in the terminal, and during the layover. Each individual is performing their task as a highly trained, capable professional. The Captain will ensure that the interaction among crew members, regardless of rank, must be professional, without patronizing. The Captain will promptly notify the President of any occurrence or tendency to the contrary. INFLIGHT PROCEDURES MANUAL 2.25 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

10 SCHEDULING The Company will make a bid package for the following month available to Flight Attendants. Bidding will close within five (5) days after the bid opening. Lines will be awarded in seniority order. Awards will be posted online no later than forty-eight (48) hours after bid closing. A Flight Attendant failing to bid will be assigned a line. In order for a Flight attendant to be eligible to bid a monthly line, they must meet the following criteria at the time of bid package publication: 1) Currently be in active status 2) Anticipated to continue to be in active service for trips in the line that they bid

10.1 Home Call Reserve (HCR) 1) A reserve Flight Attendant is required to be on duty during the duty time assigned. 2) A reserve Flight Attendant may be contacted by the Company (Crew Scheduling) during the on-call period to begin a duty assignment that is scheduled to commence and conclude consistent with the limitations of the FARs. 3) A reserve Flight Attendant on reserve call –out reports to the airport no later than two (2) hours after they are contacted. A reserve Flight Attendant must report for work prepared for an overnight, even if the trip they are called out for may be one day trip. 4) A reserve may be assigned Airport Ready Reserve. 5) A reserve Flight Attendant who completes an assignment must contact Crew Scheduling before leaving the airport. A reserve Flight Attendant who completes an assignment may be given additional assignments within the FAR duty period limits, including remaining at the airport on ready reserve, or flying a trip. A Flight Attendant is considered on a rest period only if they receive a release from Crew Scheduling. A Flight Attendant may request an early release.

10.2 Airport Ready Reserve

An Airport Ready Reserve Flight Attendant is require to be on-call at the airport, in uniform, prepared to work, for a period of eight (8) hours, beginning when they report to the airport as a ready reserve. 1) An Airport Ready Reserve Flight Attendant may be given a duty assignment that is schedule to commence and conclude any time within the FAR limits. An Airport Ready Reserve Flight Attendant is not considered released from duty unless he/she has received an express release from duty from Crew Scheduling. The Ready Reserve Flight Attendant may request an early release. 2) An Airport Ready Reserve Flight Attendant who is assigned flying with a scheduled release time after her/his originally scheduled Airport Ready Reserve release time does not require an expressed released by Crew Scheduling. INFLIGHT PROCEDURES MANUAL 2.26 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

10.3 Reserve Contact

A reserve Flight Attendant may use a cellular phone for the purposes of being contacted by Company, and is responsible for ensuring the quality of service of such device and any malfunction is solely the responsibility of the Flight Attendant. Crew Scheduling must have a good, working phone number to contact crew members for any line of flying.

NOTE A Flight Attendant who has been contacted by the Company for a reserve assignment, but who has not been reached personally, must respond within fifteen (15) minutes of the initial contact or they are considered unavailable.

10.4 Crew Scheduling Office Hours XXXXXX Contact Number XXXXXX Off Hours Contact Number XXXXXX

For sick call after hours, (00:01-0400 EST), Flight Attendants may call Crew Scheduling and leave a voice message. In the voice message, the Flight Attendants are required to provide the following information: full name, employee number, and activity she/he is calling out sick for (e.g. pairing number, reserve, training, etc.). 10.4.1 Schedule Change Notification

Crewmembers may be notified of a reassignment or schedule change via ACARS or e-mail and shall acknowledge as soon as practical. These notifications and acknowledgments will only be accomplished during noncritical phases of flight.

NOTE ACARS is a communication system for crewmembers in the Flight Deck.

10.4.2 Deadheading Crew Member

Deadheading is defined as Company authorized travel on a flight or surface transportation to or from any station for the purpose of covering or returning from a flying assignment. A Flight Attendant engaged in deadheading shall be deemed to be on duty. A Flight Attendant may deadhead in or out of uniform. • Deadheading Flight Attendants may wear their uniform in standard compliance, or business casual civilian clothing.

11 FLIGHT ATTENDANT CONDUCT Due to the unique working environment and public exposure of Flight Attendants, the following rules of conduct have been established to maintain the highest level of professionalism. 1) Always put safety first. INFLIGHT PROCEDURES MANUAL 2.27 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

2) Always conduct yourself in a professional manner, conducting yourself in accordance with Avatar Airlines Corporate and Inflight policies. 3) Maintain high standards of professional appearance per guidance of professional image guide. 4) Refrain from making negative comments about the Company, fellow employees, work groups or passengers on the media including social media. 5) Respect and support colleagues in all other work groups. 6) Always respect our customers and their companions, support animals or pets. 7) Always defuse conflict and avoid confrontation with respect and professionalism. 8) Do NOT sleep or give the appearance of sleeping while on duty, except if deadheading. Include in the term ‘sleeping’ is any action that gives the impression of sleeping. 9) Do NOT engage in activities that would suggest that the Flight Attendant is ‘off duty’ such as reading, wearing headphones, sleeping, engaging in personal pastimes, listening to music, watching movies or videos, or any personal activity that is a distraction from serving the customer. Reading/ personal activities should be permitted after required inflight duties are completed, as long as the FA can maintain awareness of the cabin. 10) Do NOT smoke in areas where smoking is not allowed. Use if smokeless tobacco products or e-cigarettes on board the aircraft or in view of the public while on duty is prohibited. 11) Do NOT solicit, request or accept gratuities. 12) Do NOT be in uniform in an establishment that is primary purpose is the sale and distribution of alcohol (i.e. bar or nightclub). 13) Do NOT provide a crewmember or passenger name or personal information to another passenger. 14) Do NOT remove items from an aircraft, unless doing so in the performance of duties. 15) Do NOT provide crew layover hotel information to passengers. 16) Do NOT utilize Company devices and or information to contact a customer for any reason. 17) Do NOT be in possession or carriage of duty free alcohol while on duty (see exception under Rules of Conduct) 18) Do NOT carry firearms while on duty. No Flight Attendant, while on duty, shall carry on or about their body a deadly or dangerous weapon, either concealed or unconcealed. 19) Do NOT sit in a passenger seat during taxi, takeoff, or landing or during the flight unless your jumpseat is not operational. This applies regardless of the number of passengers, length of trip, or time of day or night. INFLIGHT PROCEDURES MANUAL 2.28 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

11.1 Discipline Policy

Flight Attendants are issued discipline for violations of company and/or departmental policies and procedures. Violations will warrant some type of corrective action, including disciplinary action. Action will depend on the severity and frequency of the violation, the circumstance involved, and the past record of the Flight Attendant. Once Inflight Management is aware of an infraction or discrepancy, an investigatory meeting will be scheduled with the Flight Attendant via e-mail. The meeting will be included in the Flight Attendant schedule. Flight Attendant attendance to the meeting is mandatory; failure to attend and/ or communicate with Inflight Supervisor will compound the infraction. Only the supervisor will determine if a phone call, zoom call or FaceTime call can be arranged instead of a face-to-face meeting. It will be the responsibility of the Flight Attendant, not the Company, to ensure attendance to the meeting. The meeting will only be postponed if Crew Scheduling must make a change to the Flight Attendant schedule that will disrupt the meeting. If the Flight Attendant calls in sick for the meeting, a doctor’s note must be provided. Inflight Management will issue corrective action as soon as possible, provided that all the evidence checks out and will send an email with letter of such action to the Flight Attendant for their records and keep a copy for Inflight Services Records.

NOTE A major violation may require that the Company pull the Flight Attendant from flying status immediately, and the Flight Attendant is sent home without pay awaiting a disciplinary meeting.

11.1.1 Types of Infraction / Discrepancy

• Minor/Major Violations • Attendance (Levels) • Unexcused Absences (Strikes) 11.1.2 Minor/Major Violations

1) Discourteousness to the public or co-workers 2) Improper and/or incomplete record keeping 3) Operational disruption: actions which cause a departure delay, reporting without an accountable item resulting in removed flying or other operational disruption 4) Violation of a safety rule or safety practice 5) Unauthorized trading of flight schedules 6) Violation to uniform policy/ failure to maintain proper hygiene 7) Minor sales discrepancies 8) Personal check written to the Company returned for non-sufficient funds (NSF) INFLIGHT PROCEDURES MANUAL 2.29 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

9) Contributing to unsanitary conditions and/or poor housekeeping

NOTE The above violations are considered minor violations. However, they may be considered major violations depending on potential aggravating facts and circumstances regarding the event.

11.1.3 Major Violations (this list provides examples and is not all-inclusive)

1) Reporting to duty under the influence of alcohol or drugs or the possession of same on company property or while in uniform. There is zero tolerance to in this case, and it is grounds for dismissal. 2) Reckless and /or negligent use of Company equipment 3) Flight Refusal: a) Flight Attendant refuses a flight assignment or reassignment without reasonable concern that the assignment poses risk to health or safety b) Flight Attendant refuse a flight assignment which does not fall under established criteria c) Flight refusal will be investigated and it is ground for dismissal. 4) Actions which cause a disruption to the operation 5) Acts of gross misconduct 6) Aircraft damage, willful misuse, damage or destruction of company property or the property of others 7) Falsifying company records 8) Abuse of pass travel privileges 9) Inattention to duty, including but not limited to while on the jumpseat 10) Willful abuse of Company social media policy 11) Insubordination 12) Theft of Company property or property of others 13) Willful violation of safety rule or regulation 14) Major sales discrepancy 15) Passenger removal deemed by management to be unwarranted 16) Sleeping or giving the appearance of sleeping as a working crew member or while occupying any jumpseat 17) Reading non-company approved materials, personal grooming or personal pastimes of any kind when occupying any jumpseat or while on duty on the aircraft 18) Not completing computer base training by due date INFLIGHT PROCEDURES MANUAL 2.30 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

11.1.4 Number of Occurrences, Actions

First (1): does not include major violation • Coaching and Counseling, recorded on file • May result in discipline depending on severity of violation • Safety violations may result in Written Warning • If written warning issued on first occurrence, progressive discipline on next occurrence will lead to a final written warning. Second (2): • Written Warning recorded on file Third (3): • Final Written Warning recorded on file Fourth (4): • Employment Review, Suspension, or Discharge of employment 11.1.5 Time period for violations

1) Minor violations will remain active for a period of twelve (12) months from date of the occurrence of warning document if no further similar or related discipline has been issued during that period. 2) Major Violations will remain active for a period of twenty-four (24) months from date of occurrence if no further similar discipline has been issued during that period. 3) Major violations corrective action starts at Written Warning, Final Warning or Discharge based on the seriousness of the infraction and review of the file. 4) It is the responsibility of the Flight Attendant to maintain all personal record / status of performance development.

11.2 Attendance and Reliability Policy

Flight Attendants are expected to report on time for all work assignments. It is recognized that Flight Attendants will occasionally be absent for legitimate, uncontrollable reasons. It is expected that Flight Attendants will make every reasonable effort to stay in good health, obtain appropriate medical attention an manage their personal life in order to minimize the number of absences from work. Excessive absenteeism, even that which results from illness or injury for which a Physician’s Certificate have been submit, may be grounds for discharged. This is not because the Flight Attendant are necessarily guilty of misconduct, but simply because they may not be able to reliably perform the duties and functions required for their job on a regular basis. Each Flight Attendant’s attendance record will be reviewed on an individual basis. What constitutes unsatisfactory attendance must be determined on a case-by-case basis; however, the same general rule apply. INFLIGHT PROCEDURES MANUAL 2.31 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

11.3 Sick Leave

Flight Attendants are expected to be in good physical condition when reporting for duty an should not come to work if unable to perform their job due to illness or injury. Notify Crew Scheduling immediately if unable to report for flight duty, including reserve duty, due to personal o immediate family member illness or injury. Notify Crew Scheduling immediately if you must miss training. Flight Attendants are considered well and available for duty unless thy notify Avatar Airlines through Crew scheduling. Do not call Inflight Management for a sick call, unless crew scheduling tells the Flight Attendant to report to their supervisor. When unable to work due to illness or injury, Flight Attendants are remove from the entire trip pairing. This will be recorded as an occurrence to the attendance policy. IF Flight Attendants are able to return to work before the pairing ends, thy may contact Crew Scheduling too coordinate possible return to work, understanding that the removed pairing has already been given to another Flight Attendant. 11.3.1 Notification to Crew Scheduling will include:

1) Reason Flight Attendant is unable to report for assignment and anticipated length of absence. 2) Flight attendant must be contactable at all times while absent from work due to illness or injury, unless your illness is covered by FMLA or other Federal or State Law. You must return calls left on your answering machine from Crew Scheduling or Inflight Management or you will be charged with an unexcused absence. 3) If you are absent due to illness or injury, you must call Crew Scheduling prior to each subsequent scheduled pairing or reserve or time available or training day that you will miss. 4) Contact Crew scheduling with updates of your status and expected return date. 5) Crew Scheduling must be notified of each absence in a timely manner as follows: a) Prior to report for pairing/reserve or time available: two (2) hours b) During pairing: Prior to arrival into a station or domicile or as soon as feasible. This can be accomplished by requesting the Flight Deck to radio Dispatch. Flight Attendants are responsible to contact Crew Scheduling once on the ground.

NOTE Flight Attendants are responsible for keeping Avatar Airlines informed of their current contact information. When a name, last name, address, passport number, etc. change occurs, update within twenty-four (24) hours through Inflight Management. When a phone number change, notify Crew Scheduling immediately or within twenty-four (24) hours. INFLIGHT PROCEDURES MANUAL 2.32 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

11.4 Absences Action Policy First to Four: • Coaching letter via email to the Flight Attendant Five or more (5+): • Level One (1) Written Warning / Discharge based on progressive discipline - Level One (1) Written Warning- it is issued if attendance record is unsatisfactory, attendance record is reviewed in letter, a meeting is not necessary for issuing the letter and it remains active for twelve (12) months from date of occurrence • Level Two (2) / Final Written Warning - Level Two (2) Written Warning- it is issued if attendance record continues to be unsatisfactory despite previous level warnings, a meeting will be scheduled to discuss the attendance record and previous level one written warning letter and it will remain active for twelve (12) months from date of occurrence. It is a final warning. ·Discharge - Attendance record warning and final written warnings are reviewed, and issued a discharge from Company. Absences are viewed within a rolling twelve (12) month period. Inflight Management reviews Flight Attendant attendance records and determines appropriate level of discipline. Five (5) absences or more will subject the Flight Attendant to Written Warning or discharge when she/he fails to demonstrate improvement in attendance history or remains at five (5) absences or more. Frequency of absences, number of days absent and patterns /trend of absences will be considered for determining attendance-warning levels.

11.5 Unexcused Absences

Due to the seriousness of non-medically - related (unexcused) absences, Inflight Management may conduct a thorough investigation and provide an opportunity to respond to all alleged events. Non- medically - related (unexcused) absences will be referred to as a Strike. 11.5.1 Type of absence (List not all-inclusive)

1) Not Show / Dependability: a) Flight Attendant fails to report for flight duty without contacting Crew Scheduling at least two (2) hours prior to report time b) Flight Attendant fails to report for training without contacting Crew Scheduling at least two (2) hours before class start time c) Reserve or time available Flight Attendant fails to contact Crew Scheduling within fifteen (15) minutes of being called d) Flight Attendant is unavailable due to failure to follow commuter policy e) Reserve or Time available Flight Attendant calls in sick after a trip assignment INFLIGHT PROCEDURES MANUAL 2.33 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

f) Fatigue report is determined not to be justified 2) Late a) Flight Attendant is late for report, provided their actions were avoidable b) Late arrival to the aircraft

11.6 Strike Action Policy

First Strike: • Written Warning - after investigatory meeting, a Written Warning Letter will be issued Second strike • Final Written Warning - after investigatory meeting, a Final Written Letter will be issued Discharge • Discharge from Employment - after investigatory meeting, a discharge from employment could be issued. First and Second Strike will remain active for twelve (12) months from date of occurrence of warning document if no further similar discipline has been issued during that period.

11.7 Medically – Related Absences

Good attendance is a necessity in the workplace. These guidelines recognize that on occasion, Flight Attendants will need to be absent because of a medical condition. This policy is an attempt to ensure consistent a reasonable handling of these situations. A medically related absence can be a partial or full day or several days that are all relate to the same illness or injury. This includes: 11.7.1 Accountable

• Sick leave (line holders, reserve/ time available/ training) – an illness that renders the Flight Attendant unable to perform job duties. • Sick leave taken for an immediate family member who is ill and who resides in the Flight Attendant‘s household. 11.7.2 Non- Accountable

• Family Medical Leave (FMLA) • Medical Leave Non-accountable sick leave is processed through Human Resources specialist. A Return to Work document in a timely manner will be necessary for the Flight Attendant to return to active status. Absences resulting from not presenting the document in a timely manner will be treated in accordance with Attendance and Reliability Policy. In order for the Flight Attendant to bid for the following month, the Flight Attendant must be in active status. INFLIGHT PROCEDURES MANUAL 2.34 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

Flight Attendants should use the monthly bid process and trip trades when they want specific days off for personal reasons, such as holidays or special events. The Company may require a written physician’s statement as to the nature of any illness or injury when sick leave abuse is indicate. Medical documentation will not excuse the absence.

11.8 Maternity Leave

Pregnant Flight Attendants are permitted to work for as long as they are fit and able to perform all the duties of the work to which they are assigned. If the Flight Attendant is unable to work due to pregnancy, sick leave or disability programs may be used. Avatar Airlines reserves the right to require a pregnant Flight Attendant to either submit to a physician’s examination to determine the Flight Attendant’s fitness for duty or to bring a physician’s statement that the Flight Attendant is fit for duty.

12 RULES OF CONDUCT Employees must know what is expected of them. Questions regarding policies, procedures or assignments must be directed to Inflight management. Prohibited Actions (List Not All-inclusive) 1) Reporting for duty under the influence of alcohol or drugs or possession of same on company and/or airport property. Exception: Flight Attendants may purchase duty free items (including alcohol) while in uniform, and may have such purchases in their possession while on duty provided they are stowed in a manner where they cannot be observed by the traveling public and are not readily accessible to the crew member (i.e., placed in the crew member’s luggage and stowed in the designated crew luggage location). However, crew members are not allowed to be in possession of alcohol while on duty or on Company premises in any form of open container (flask, plastic bottles, etc.) other than an unopened container of alcohol purchased and stowed in accordance with the preceding sentence (duty free). 2) Smoking in areas where smoking is prohibited such as on the aircraft, at airports, training facilities, offices, etc. Use of smokeless tobacco products while on duty is prohibited. 3) Inattention to duty such as sleeping, reading, writing, fingernail grooming, sitting in a passenger seat, etc. while working and on duty in the cabin. This applies regardless of the number of passengers, length of trip, or time of day or night. Included in the term “sleeping” is any action that gives the impression of sleeping. 4) Unauthorized use of company identification 5) Working FA sitting in a non-authorized location at anytime when passengers are onboard unless the jumpseat is inoperable 6) Gambling while on duty 7) Smuggling, stealing or lying 8) Inexcusable conduct or behavior directly resulting in delay of scheduled departure 9) Unauthorized absence while on duty INFLIGHT PROCEDURES MANUAL 2.35 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

10) Use of company equipment or supplies for personal use 11) Any unprofessional behavior among crewmembers on duty in view of the public 12) Personal cell phone use, including Bluetooth devices, by FA any time passengers are onboard the aircraft 13) Failure to cooperate with an investigation 14) Failure to use or misuse passenger service recovery tools as designated 15) Failure to sell on-board sales products when service standards require offering 16) Failure to use automated sales devices/units appropriately

12.1 Corrective Action Guidelines

Corrective Actions and Time Periods for minor or major violations apply, as appropriate.

12.2 General Personal Conduct 1) All contacts with passengers and the public are expected to be pleasant and courteous. These contacts should command respect for the FA and the company. 2) It is imperative that FAs support the company and its policies to the passengers. When talking with passengers, you are speaking for the company. 3) An honest, sincere and loyal attitude is expected. Personal feelings and emotion which would reflect adversely on the company or adversely impact the passenger must be concealed while on duty. 4) FAs will not discuss company problems, aircraft problems or any such subjects with company personnel, crewmembers or others that are within hearing of the passengers or the public. All such discussions must be held in private to avoid misinterpretation or misunderstanding by the public. 5) As a FA you are responsible for your actions, both professional and personal. In this respect, you must realize that all personal problems must be left at home. Your professional attitude reflects your judgment and personal problems may interfere with your ability to use sound judgment should an incident arise that needs your immediate and complete attention.

NOTE Unsatisfactory performance in more than one area may result in discipline up to and including discharge. INFLIGHT PROCEDURES MANUAL 2.36 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

12.3 Pass Travel Misuse or Abuse

Pass and reduced rate travel is an employee privilege at Avatar Airlines. Misuse of these privileges will cause an employee to be subject to suspension and/or revocation of those privileges as well as reimbursement of fare and other disciplinary actions up to and including termination for flagrant and intentional misuse. 1) It is the employee’s responsibility to inform all eligible family members including spouse, domestic partner, dependent children, parents, registered travel companions, and companion of all pass and reduced rate travel policies and procedures. 2) Pass travel is a privilege for actively working employees only. If the employee is in a nonworking status such as FMLA, OJI, medical leave or personal leave, paid or unpaid sick leave or other unscheduled absences, the employee and all pass riders are not eligible for leisure travel. If an employee has called in sick, the employee does not have pass privileges during that time. Similarly, an employee approved for intermittent FMLA time is not authorized to use pass travel privileges during the time that the employee is away from work for the reason for which the FMLA time was used or certified. 3) Exception to this policy (#2) can only be addressed through your Inflight Management and authorization must be obtained prior to any travel. If you do not receive authorization in advance, or if your travel is inconsistent with the reason for the exception, you will be considered to have abused your travel privileges. 4) An employee whose pass travel privileges have been suspended or terminated may not use the travel benefits of other Avatar Airlines employees. 5) An employee who has had their pass travel privileges suspended or terminated and who has a family member (including domestic partner) employed by Avatar Airlines, may NOT utilize the family member’s pass travel privilege or travel as a companion (with or without the family member employee of another Avatar Airlines employee). 6) Employees and their pass riders must conduct themselves in accordance within acceptable standards of business etiquette. Here are a few things the Company expects from all Avatar Airlines professionals and their pass riders: a) Do not allow your actions to identify you as a pass rider to our customers. b) Do not wear your ID badge when traveling for leisure or on company business, (exceptions are allowed when in uniform). If questioned, it is acceptable to discreetly identify yourself as an Avatar Airlines employee. c) Don't exceed the carry-on limitation of one bag and one personal item and always follow crew member instructions. Failure to follow the instructions of the crew member or gate agent working the flight may result in disciplinary action, including suspension or revocation of the pass travel privileges. d) When traveling with young children, it is your responsibility to keep them seated and under control. INFLIGHT PROCEDURES MANUAL 2.37 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

e) Gate agents are authorized to deny boarding to pass riders whose behavior or appearance is inappropriate; flight crew members will refer for follow-up any pass rider who behaves inappropriately in flight. f) It's important for you to understand that if you or any pass rider disregards any policy, rule or procedure, you may be subject to disciplinary action, up to and including termination of your employment, or suspension or termination of pass travel privileges. g) If you or one of your pass riders feel as though a particular agent or flight attendant hasn't followed the appropriate policy in dealing with you on your travels, your supervisor will help you escalate any concern you may have when you return to work. It is never appropriate to confront the agent or flight attendant at the airport, over the phone or on board our aircraft. h) As a pass rider, you should accept that many factors could cause mishandling of your baggage. Avatar Airlines Baggage Service agents will do their best to locate your baggage. In return, you should always treat them, and any other employee, with the utmost respect. Avatar Airlines does not provide complimentary delivery of mishandled baggage nor out of pocket expenses for pass riders. Once located, your baggage will be held for airport pick up or forward it to the nearest Avatar Station for you to pick up.

12.4 Deadhead / Company Business Travel

Deadheading is defined as Company authorized travel for the purpose of covering a flight assignment. Flight Attendants scheduled to deadhead could be required to work by Crew Scheduling when the need arises. 1) Deadheading Flight Attendants must travel in complete uniform or business casual attire, and must have complete uniform accessible in case of modification to operate. Flight Attendants must maintain company image standards at all times. Exception: when deadheading to/ from Inflight CQT. 2) Sleeping while deadheading is permitted, provided the Flight Attendant is sitting in a passenger seat. 3) Deadheading Flight Attendants are required to check-in for the flight via kiosk, online, or at the ticket counter and physically be at the gate no later than 45 minutes prior to departure. 4) All deadheading Flight Attendants are considered passengers and must clear a TSA security checkpoint prior to a deadhead assignment. Flight Attendants who have cleared a checkpoint earlier in the day and remain within the sterile airport areas throughout the day do not have to be re- screened prior to a deadhead leg. 5) All Deadheading Crewmembers must board during the normal boarding process. 6) Only personnel with an operational requirement, or individuals conducting line checks, may board with the working crew. INFLIGHT PROCEDURES MANUAL 2.38 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

7) If boarding outside the United States (even if operating the inbound flight) deadheading Crewmembers must clear customs/immigration inbound and outbound (if applicable) before boarding the aircraft. 8) When deplaning outside the United States (even if operating the outbound flight) all deadheading Crewmembers must clear customs/ immigration inbound and outbound (if applicable) before operating the outbound flight. 9) In the event a Flight Attendant has a scheduled deadhead flight returning to domicile, and it is the only remaining assignment prior to release, the Flight Attendant may, after completion of the last operational segment, contact Crew Scheduling and request a release from the deadhead assignment. If no further assignments are on the Flight Attendant’s calendar, Crew Scheduling may use their discretion to release the flight attendant from the deadhead. 10) Self deadheading for first segment of a pairing/mission is permitted. When deemed operationally feasible by discretion of Crew Scheduling. The Flight Attendant must contact Crew Scheduling to be released from the deadhead segment.

13 FLIGHT ATTENDANT FATIGUE POLICY AND PROCEDURES

13.1 Policy

Inflight Management expects an uncompromising commitment to safety and promotes a positive “safety culture” in accordance with Avatar Airlines Safety Programs, Approved Programs and InFlight Procedures Manual (IPM). The cornerstone of the Fatigue Risk Management Plan (FRMP) is an open and timely communication flow between the Company and Inflight crewmembers. All employees are encouraged to utilize established no punitive reporting programs to report any condition, action or process which adversely affects flight attendant fitness for duty. The mitigation of Flight Attendant fatigue is a critical element in securing our corporate obligation to provide a safe and secure operation for our customers and employees. The FRMP processes utilize an objective assessment of data to determine root causes of reported fatigue events. Findings and recommendations and, if required, corrective action proposals, will be forwarded to Inflight Management for review and appropriate action.

13.2 Flight Time and Duty Period Limitations

Avatar Airlines utilizes Federal Aviation Regulations (FAR), and other operational constraints to limit flight and duty time. The limitations found in Code of Federal Regulations (CFR) Title 14, Part 121 - Flight Attendant Duty and Rest Requirements create the primary constraints. INFLIGHT PROCEDURES MANUAL 2.39 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

13.3 Fatigue Reporting Policy

Avatar Airlines encourages reporting of fatigue events and utilizes a Fatigue Reporting System that permits flight crewmembers, flight attendants, dispatchers, individuals involved in the scheduling of crewmembers, individuals involved in operational control, and any employee providing management oversight of these areas to report subjective fatigue and, from time to time, request relief from duties because of subjective or chronic fatigue. The data from this reporting system is kept by Avatar Airlines, and is used to evaluate the effectiveness of the program and develop or amend fatigue mitigation strategies as necessary.

13.4 Crewmember Responsibility

Situations may arise where a Flight Attendant becomes fatigued to the extent that alertness becomes a safety of flight concern. Under these circumstances, it is the crewmember's responsibility to remove him/herself from the duty assignment. Crewmembers or other employees observing a fatigue-related event are encouraged to report objective observations concerning that event. In addition, a crewmember may notice another crewmember whose performance seems to be degraded by the effects of fatigue. See “Crewmember/Employee Reporting Policies and Procedures.” Crewmembers removing themselves from duty consistent with Company policy because of legitimate fatigue will not be subject to Company discipline related to the event.

13.5 Flight Attendant/Employee Reporting Policies and Procedures • Flight Attendant will contact Crew Scheduling as soon as possible, to adjust his/her schedule accordingly. The Flight Attendant will indicate the reason for removal is “fatigue”. • Each individual crewmember must contact Crew Scheduling regarding their individual fatigue issue. No individual crewmember may call-in fatigued on behalf of another crewmember. • Fatigue calls cannot be prospective in nature. Fatigue cannot be forecast into the future, but only exists as an impaired condition at the current point in time. • Crew Scheduling/Dispatch will arrange for the crewmember to be provided rest. • Deadhead followed by rest period to the next line flying duty assignment is permitted with approval of the crewmember. • The crewmember must complete the online Fatigue Report by the end of the calendar day following the fatigue event. If the crewmember is unable to complete the Fatigue Report during this timeframe, the submitter may call the Safety Department and leave a message of initial notification, followed by submission of the Fatigue Report within 72 hours of the event. • The Fatigue Review Board will meet regularly to review each report and determine acceptance into the program. Declined submittals are referred to the crewmember's Base Manager for further analysis and appropriate corrective action. Accepted submittals are included in the database for further analysis. • If the Flight Attendant does not submit an online Fatigue Report within the allowable time frame, the report will not be considered for review and will be marked unjustified. INFLIGHT PROCEDURES MANUAL 2.40 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

14 ELECTRONIC INFLIGHT BAG Avatar Airlines is authorized to conduct operations using a Class 1, Type B Electronic Device (iPad).

14.1 iPad General Policies

The following general policies and restrictions apply to iPad use: • No electronic modification or resetting of the basic security protocols is permitted. • Required Company applications may not be modified or deleted. • Configure touch ID for quick and easy access.

14.2 iPad Currency Requirements 1) Prior to operating the first flight on a duty day, each flight attendant must ensure that their iPad has connected to a Wi-Fi or cellular service and that the iPad documents are current. Manual app must be opened to ensure all documents have been downloaded. 2) In accordance with Avatar Airlines policy and because manuals are updated electronically, flight attendants must use the summary of revision page to familiarize themselves with the revision content and maintain operational currency. 3) In addition to manuals, company communications (including memos) that are operational or urgent in nature and require acknowledgement will be pushed to the Manual app. Unread, required documents are indicated by XXXXXXX on the home page. Check Flight Attendants conducting QARs and Pursers will use this to verify manual and company communication currency as part of their checks.

14.3 Flight Attendant Responsibility 1) Keep Manual app current.

NOTE Flight Attendants who fail to maintain current Manual app documents are subject to performance development by Avatar Airlines and/or fines by the FAA

2) Download and open Manual app documents on the effective date or prior to the first trip after the effective date. 3) Ensure iPad is charged to at least 80% at the time of report for each duty day. 4) Carry and have iPad accessible at all times while on duty. 5) Bring updated iPad to training as required. 6) Adhere to FA Electronic Device Usage Policies as outlined on IPM. INFLIGHT PROCEDURES MANUAL 2.41 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

14.4 Handling Requirements: 1) When the boarding door is closed: Cellular functions must be turned off (i.e., device must be in airplane mode) from the time, the aircraft door is closed prior to flight until the aircraft door is opened at the end of the flight. 2) Use during surface movement: In accordance with 14 CFR 121.391, during taxi, all flight attendants must be seated in assigned seats with seat belts and shoulder harnesses fastened, unless performing safety- related duties such as safety demonstration, final cabin check, responding to cabin emergencies. Use of the iPad during surface movement must be for safety-related duties of the current flight (e.g., reading the Safety Demo announcement) 3) Stowage locations: When not in use, the iPad must be stowed during taxi, takeoff and landing. 4) Use in flight: Device may be used in Wi-Fi mode on board the aircraft. 5) Charging: Device may be charged on board the aircraft with the following limitations: a) Charge only from a 115Volt 60Hz PED power outlets installed for passenger/crew use. Always keep device in view when charging. b) Never charge from aircraft electrical outlets that are not 115Volt 60Hz as this could result in charger ignition or battery ignition and fire. i. Do not charge a damaged device. ii. Do not use damaged chargers or damaged charger cords when charging device. c) Never replace the device battery with an aftermarket battery. d) Never remove the SIM card. e) After market charger or charger cord may be used provided the accessories are Apple certified and in no way will denigrate the functionality of, or cause damage to the iPad. f) Passengers may not be inconvenienced to charge the iPad. It is recommended to charge the iPad between flights when passengers are not onboard.

14.5 To Use and Navigate iPad

[XXX we will add this portion when we know what we have and how to use it]

14.6 Flight Attendant E-mail

It is imperative that Avatar Airlines maintains an open line of communication to update the Flight Attendant group with new information/procedures in a time efficient manner. Therefore, you must check your e-mail and Company mailbox during the following times: 1) When reporting for flight assignment (showtime). 2) Daily while on assignment. 3) At the completion of flight assignment. INFLIGHT PROCEDURES MANUAL 2.42 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

Flight Attendants will be furnished an email address with an Avatar Airlines domain. Emails are to be reviewed and responded accordingly and in a timely manner. Important information is shared from Corporate and Inflight that may be vital to the Flight Attendant job.

15 UNIFORM AND APPEARANCE STANDARDS Avatar Airlines signature look represents the Company’s corporate image and identifies our Flight Attendants to the traveling public. The Avatar Airlines Flight Attendant Uniform is comprised of XXXX (color) garments with (XXXcolor) accent / accessory items. Wings are (XXXsilver and trim is silver or pewter-tone). Any time a Flight Attendant wears the Flight Attendant Uniform in public view, they represent Avatar Airlines. As such, Flight Attendants are expected to maintain a well-groomed, professional appearance and consistently project a positive and professional image.

15.1 General Uniform Standards Adherence to the General Uniform Standards outlined below is required.

Reference the Avatar Airlines Flight Attendant Uniform Wear and Appearance Standards Handbook for complete guidelines concerning uniform options and requirements for wearing the Flight Attendant Uniform and presenting a professional appearance: 1) While in uniform, whether on or off duty, adherence to all Uniform Wear and Appearance Standards is required. 2) Only approved and authorized Uniform garments and accessories specifically referenced in the Uniform Wear and Appearance Standards Handbook or the Flight Attendant Manual may be worn. 3) Never wear any part of the uniform in a manner that would identify the Company during unauthorized public activities. 4) Uniforms must be clean, pressed, well-fitting, neat and in good repair at all times. If a FA's physical condition does not permit proper uniform fit, the FA is required to purchase authorized uniform pieces that will accommodate such condition. Any uniform item that is no longer in acceptable condition must be replaced. 5) Uniform accessories (shoes, buttons, wings, etc.) must be clean and polished. 6) Uniformed Flight Attendants are not permitted to patronize any establishment that's sole purpose is the sale of alcoholic beverages; i.e., a bar. Uniformed FAs may be present in an establishment that serves both food and alcoholic beverages provided their presence is for eating only and no perception of alcohol consumption is given. 7) Inappropriate behavior must be avoided at all times while in uniform, including, but not limited to chewing gum, eating while walking through the terminal, sitting in wheelchairs, etc. 8) Maintain personal cleanliness and hygiene at all times. Consult Inflight Management for clarification of any Uniform Wear Appearance and Standard that may be in question. INFLIGHT PROCEDURES MANUAL 2.43 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

15.2 Uniform Care and Alterations 1) Blouses, shirts, serving garments and sweaters are machine-washable. All other uniform garments are dry clean only. The Flight Attendant will bear the cost of replacing items that have not received proper care as indicated on garment labels. 2) Alterations to uniform garments are permitted to ensure proper fit only and may not alter the garment style in any manner. All uniform items must receive necessary alteration before wearing. The Company will pay for the reasonable costs associated with the proper fitting of all uniform pieces. Such Company paid alterations shall be limited to standard tailoring such as the lengthening of hems and sleeve and the adjustments of waistbands. The Company will pay for such services within 30 days upon receipt of an itemized invoice.

15.3 Maternity Uniform

A Company-approved maternity uniform is available for loan to those Flight Attendants who may require it. To ensure availability, Flight Attendants are encouraged to request the use of maternity uniforms from Inflight Management as soon as possible.

NOTE Any Uniform Wear or Appearance topic not specifically mentioned as acceptable in the FA Manual or in the FA Uniform Wear and Appearance Standards Handbook is inconsistent with Uniform Wear and Appearance Standards and is, therefore, not acceptable.

16 FLIGHT ATTENDANT TRAINING 14 CFR 121.433(a)(1), 121.433(a)(2), 121. 433(b), 121.434(a), 121.433(c)(1)(ii), 121.1005(a)

16.1 General

It is the joint responsibility of the Company and the Flight Attendant to ensure Flight Attendant qualifications are maintained. Prior to assignment as a required Crewmember, a Flight Attendant must have satisfactorily completed the following applicable training required by FAA, and specified in the Inflight Procedures Training Manual (IPTM):

16.2 New Hire Training 14 CFR 121.421(a)(1)(i), 121.421(a)(1)(ii), 121.421(a)(1)(iii), 121.421(b)(1)(i), 121.421(b)(1)(ii), 121.421(b)(1)(iii), 121.421(b) As outlined in Avatar Airlines Inflight Procedures Training Program (IPTM), Flight Attendants are required to complete Initial New Hire Training and Initial Operating Experience (IOE) to become a qualified Flight Attendant. INFLIGHT PROCEDURES MANUAL 2.44 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

16.3 Operating Experience 14 CFR 121.434(e) Prior to serving as a required Crewmember, Flight Attendants must, for at least five hours, perform the assigned duties of a Flight Attendant under the supervision of a qualified ATS/ Check Flight Attendant. These IOE (Initial Operating Experience) Checkrides are accomplished after the Flight Attendant candidate successfully completes training. To ensure compliance with policies and standards are maintained, Flight Attendants will be subjected to periodic line checks. During these checkrides, Flight Attendants will be will be given corrective action where deficiencies are present.

16.4 Continuing Qualification Training (CQT) 14 CFR 121.401(b), 121.427(a), 121.427(b)(1), 121.427(b)(2), 121.427(b)(3), 121.427(b)(4), 121.427(c)(3)(ii), 121.427(c)(3)(ii), 121.427(c)(3)(iii), 121.433(c)(1)(ii) A Flight Attendant may not serve as a required crew member unless within the preceding twelve (12) months, the Flight Attendant has satisfactorily completed CQT and a competency check. To maintain currency, Flight Attendants must attend and successfully complete CQT every year and any other training as identified by Avatar Airlines. Each Flight Attendant will be assigned an anniversary training month or “base month,” which indicates the month the CQT is due. CQT may be accomplished one month early (early month) or one month after the base month (grace month). Training completed in an early or grace month is considered to have been completed during the base month. Failure to attend CQT within the required time frame results in the Flight Attendant becoming unqualified to perform their duties. Unqualified Flight Attendants are removed from active duty and placed on a "On Hold" inactive status, pending satisfactory completion of CQT.

16.5 Requalification Training

A Flight Attendant who misplaces currency must complete requalification training as outlined in Avatar Airlines Inflight Procedures Training Manual.

16.6 Training Conduct

Flight Attendants must adhere to the same rules of conduct that apply to other times while Flight Attendants are on duty. INFLIGHT PROCEDURES MANUAL 2.45 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

17 FATIGUE RISK MANAGEMENT PROGRAM (FRMP) Avatar Airlines is committed to the safety of its employees and customers. One of the ways Avatar Airlines is working to keep both customers and employees safe is through the Fatigue Risk Management Program (FRMP). FRMP is a program that allows pilots to notify Avatar Airlines that they believe they are too tired to fly safely. They can do this without fear of reprisal by Avatar Airlines. Sometimes, however, fatigue is not noticed by the individual involved, but by other employees. Any employee directly connected with a flight operation who has reasonable cause to believe a pilot's duties may be impaired due to possible fatigue is responsible for reporting this incident for further evaluation. This process should not be taken lightly. Signs that a flight attendant may be subject to fatigue are: • Significant changes in normal activity levels • Significant deterioration in normal appearance • Glassy, red or blood-shot eyes • Slurred speech or unusually rapid or slow speech • Apparent lack of balance • Low level or coordination • Disorientation • Difficulty or inability to concentrate • Drowsiness These symptoms of fatigue mimic symptoms of illnesses. Remember, reporting that a flight attendant is fatigued and unable to perform their duties safely should not be done without a lot of thought, but should be done if you believe that your safety and that of other crew members and customers is at risk. If you are confident that a flight attendant's fatigue is placing you in jeopardy, you must contact Crew Scheduling. Crew Scheduling will remove, delay or reassign the pilot's next flight to allow a flight management representative to contact the flight attendant personally. The flight attendant will be informed of the third party report and will have the option to remove him/herself from the remaining duties or undergo an on-site fatigue evaluation. INFLIGHT PROCEDURES MANUAL 2.46 CHAPTER 2 - ADMINISTRATION ARevision: A avatar airlines 04-Nov-2020

18 FLIGHT ATTENDANT This description has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of employees assigned to this job classification. While performing inflight and ground duties, a Flight Attendant works in the confined spaces of aircraft aisles and galleys. To provide service to customers and operate cabin equipment, a Flight Attendant must stand, walk, kneel, bend, stoop, stretch, reach, lift moderately heavy objects from the floor to above shoulder level and push and pull equipment such as moveable carts and liquor kits. A Flight Attendant is in continuous contact with the public and from time to time must handle Unaccompanied Minors, disorderly, intoxicated and irate customers. A Flight Attendant cares for and assists ill, injured and incapacitated customers and may administer first aid in compliance with government and Company regulations. In the event of an emergency, a Flight Attendant must be prepared to rapidly evacuate customers from an aircraft, provide leadership, direction and assistance to customers in accordance with government and Company regulations. A Flight Attendant must be able to operate mechanical equipment such as airstairs, open aircraft doors, remove window exits, fire extinguishers and oxygen systems. A Flight Attendant must also be prepared to provide leadership, direction and assistance to customers in unusual incidents such as bomb threats and hijacking. The following are the approximate weights of items handled by Flight Attendants: • Carts: 86 lbs. • Liquor Kits (full) 22-24 lbs. • Emergency door stress: 30 - 50 lbs. INFLIGHT PROCEDURES MANUAL 3.1 CHAPTER 3 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 3 TOC Chapter 3 TOC

CHAPTER 3 - CABIN ANNOUNCEMENTS ...... 3.1 1. Public Address (PA) System ...... 3.1 1.1 Public Address Announcements Purpose ...... 3.1 1.2 General Announcement Standards ...... 3.1 1.3 Techniques ...... 3.2 1.4 Announcement Format ...... 3.2 2. Boarding Greeting ...... 3.2 2.1 Welcome...... 3.2 2.2 Exit Seat Briefing ...... 3.3 2.3 Read During Boarding Congestion Only...... 3.3 2.4 Departure Report ...... 3.3 3. Pre-Departure Announcement ...... 3.3 3.1 Ready For Departure ...... 3.3 3.2 Pushback: Passengers not seated ...... 3.3 3.3 Missing Passengers...... 3.3 3.4 Ground Staff Advisory...... 3.3 3.5 Door Closed...... 3.3 4. Departure Announcement ...... 3.4 4.1 Welcome...... 3.4 4.2 Flights With Flight Attendants Performing IOE ...... 3.4 4.3 Safety Demonstration ...... 3.4 4.4 Exits ...... 3.4 4.5 Exit Lighting ...... 3.5 4.6 Seatbelts...... 3.5 4.7 Oxygen Masks ...... 3.5 4.8 Life Vests ...... 3.5 4.9 Slide/Raft ...... 3.5 4.10 Posted Placards/Lighted Signs...... 3.6 4.11 Cabin Lighting...... 3.6 5. After Take-Off ...... 3.6 5.1 End of Sterile Flight Deck ...... 3.6 5.2 Inflight Service ...... 3.6 5.3 Seat Belt Sign Off ...... 3.6 5.4 Seat Belt Sign On/Turbulence ...... 3.7 5.5 Interrupted Service ...... 3.7 5.6 International Forms...... 3.7 6. Descent Announcement ...... 3.8 7. Sterile Flight Deck ...... 3.8 8. Final Descent Announcement ...... 3.8 9. Arrival Announcement ...... 3.8 INFLIGHT PROCEDURES MANUAL 3.2 CHAPTER 3 TOC ARevision: A avatar airlines 04-Nov-2020

9.1 Block-in ...... 3.9 10.Unusual Situations ...... 3.9 10.1 Delays...... 3.9 10.2 Diversion/After Landing ...... 3.9 10.3 After Landing Announcement ...... 3.9 10.4 Crew Change...... 3.9 10.5 Medical Emergency Inflight...... 3.9 10.6 Medical Emergency Deplaning ...... 3.9 10.7 Refueling...... 3.9 10.8 Exit Seat Volunteer ...... 3.10 11.Tarmac Delay Program ...... 3.10 11.1 Return to Gate/Hardstand and Separation of Luggage ...... 3.10 11.2 If Returning to Gate ...... 3.10 11.3 If Parked at a Hardstand...... 3.10 INFLIGHT PROCEDURES MANUAL 3.1 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

Chapter 3CHAPTER 3 - CABIN ANNOUNCEMENTS

1 PUBLIC ADDRESS (PA) SYSTEM 14 CFR 121.318, 121.571(c), 121.585

1.1 Public Address Announcements Purpose

Announcements are the primary means of communicating customer service and safety information on the aircraft. They establish the tone of the interaction between customers and crew and are provided to convey important information and create a customer-friendly environment. Effective Announcements instill confidence and trust and establish professionalism. • During the Preflight Inspection, always test the Announcement System (PA). The PA System can vary greatly from one aircraft to the next. Alter the Announcement volume accordingly. Prior to delivering Announcements, prepare the following information: - Flight number - Service offerings for the flight (non-alcoholic/ alcoholic beverages, complimentary and For Sale snacks, promotional Announcements, etc.) - Captain's name

1.2 General Announcement Standards • The Purser / LFA is responsible for ensuring that required PAs are made, but may delegate to another FA. • Announcements must be read or recited on every flight. • Deliver announcements as published in the IPM, Evacuation Checklist, and Bulletins. However, be prepared for unusual situations that will require well thought out ad-lib PAs. If possible, write it down before picking up the interphone and read it. • Avoid excessive PAs that may be intrusive to customers who wish to rest or enjoy inflight entertainment offerings.

NOTE To comply with FAA Regulations, Safety PAs may not be abbreviated with the exception of the fasten seat belt PA (e.g., “Ladies and gentlemen, please fasten your seat belts.”)

• During a delay, be proactive and coordinate with the Flight Deck crew to inform passengers of delay status every 15 minutes. Provide honest and timely information with explanations. Avoid the use of technical/airline jargon and defensive language. • Announce all cities and states served by a single airport (e.g., Minneapolis / St. Paul or Dallas / Ft. Worth). INFLIGHT PROCEDURES MANUAL 3.2 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

1.3 Techniques • Project warmth and respect. • Be yourself, relax, be enthusiastic and speak with a smile in your voice. • Identify yourself by name. • Speak slowly and clearly, in a polite tone that requests cooperation. • Be sincere, welcoming and attempt to be visible when delivering Announcements; establish eye contact whenever possible. • Be culturally sensitive when injecting humor. • Advise customers what they can do versus what they cannot do. • Avoid initiating a PA with “For your information,” “May I have your attention” or “Once again.” • On domestic flights, make only English language Announcements.

1.4 Announcement Format

(Text in parentheses) indicates a choice must be made. Text with a ______blank line indicates a choice must be made. Example: Our flight time will be approximately _____. Text that is bold and in italics indicates the timing of the announcement and that a specific procedure or action must take place. Example: Prior to closing the boarding door deliver the Cabin Secure Report to the Captain either in person or via interphone. CABIN IS SECURE. MAY I CLOSE THE DOOR?

2 BOARDING GREETING 14 CFR 121.585(h) Read periodically throughout the boarding process and after most passengers have boarded. Make one final announcement approximately 10 minutes prior to door closure. As needed, repeat exit seat information for late arriving passengers seated in the exit seats and/or carry-on luggage stowage information for full flights.

2.1 Welcome

Good (morning, afternoon, evening) everyone and welcome aboard Avatar Airlines flight ______bound for ______. As you take your seats, please check to ensure your carry-on luggage is placed in an overhead bin or under the seat in front of you. Flight attendants are available in the cabin if you need any assistance getting settled. Large electronic devices, such as laptops, must be stowed prior to push-back either in a bag under the seat in front of you or in the overhead bin. They may not be stowed in seat pockets. INFLIGHT PROCEDURES MANUAL 3.3 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

2.2 Exit Seat Briefing

If you are seated in an emergency Exit Seat please review the exit seating responsibilities on the Safety Information Card in your seat pocket. If you are unable or do not wish to perform these functions please notify a Flight Attendant for reseating.

2.3 Read During Boarding Congestion Only

Ladies and gentlemen, to help expedite the boarding process and to achieve an on-time departure, please be seated as quickly as possible after stowing your carry-on items. Thank you for your cooperation.

2.4 Departure Report

Flight Attendants, please give departure report.

3 PRE-DEPARTURE ANNOUNCEMENT 14 CFR 121.306(a) Read 5 minutes prior to departure:

3.1 Ready For Departure

Ladies and gentlemen, before we can close the boarding door for departure, please stow all carry-on and remain seated with your seatbelts fastened and seatbacks and tray tables in the upright and locked position. Laptops must be stowed inside a carry-on not on seatback pockets.

3.2 Pushback: Passengers not seated

Ladies and gentlemen, our flight is ready to depart. We ask your cooperation in being seated as quickly as possible. Thank you.

3.3 Missing Passengers

Ladies and gentlemen, Avatar Airlines ground staff is paging (passenger name). If you are onboard the aircraft, please notify a Flight Attendant by pressing your call button. Thank you.

3.4 Ground Staff Advisory

At this time, all ground personnel are requested to deplane. Prior to closing the boarding door(s) deliver the departure report to the Captain either in person or via interphone. CABIN IS SECURE. MAY I CLOSE THE DOOR?

3.5 Door Closed

Flight Attendants, prepare doors for departure and cross check. INFLIGHT PROCEDURES MANUAL 3.4 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

4 DEPARTURE ANNOUNCEMENT 14 CFR 121.306(a), 121.317(k), 121.317(i), 121.317(g), 121.317(h), 121.333(f), 121.571(a)(1), 121.573(a), 121.577(e) Read during taxi-out upon completion of ALL ATTENDANT CALL

4.1 Welcome

Good (morning/afternoon/evening) everyone. My name is ______and I am your Lead Flight Attendant. On behalf of Avatar Airlines it is a pleasure to welcome you aboard our flight to ______. Captain ______is in command and advises our flight time will be approximately ______. The boarding door is now closed and you may continue to use mobile devices at any time as long as they are set to airplane mode and secured in your hand or pocket. Federal regulations prohibit the use of cellular networks during flight. The use of Wi-Fi to make phone calls or video chat is not allowed on Avatar Airlines flights. We are excited to have you onboard and we appreciate the opportunity to offer you exceptional service on this flight. Thank you.

4.2 Flights With Flight Attendants Performing IOE 14 CFR 121.392(b) We would like to welcome aboard Avatar Airlines newest class of Flight Attendants. The final step in becoming a Flight Attendant is completing 5 hours of an Initial Operating Experience (IOE), which is essentially on the job training. Once complete, the Flight Attendants will go through their graduation ceremony and begin their life as a Avatar Airlines Flight Attendant.

4.3 Safety Demonstration 14 CFR 121.317, 121.571, 121.585 Safety Demonstration (with video) Before we depart, please direct your attention to the monitors in the cabin for a brief demonstration of the safety features of our ______aircraft. Please direct your attention to the Flight Attendants for important safety information regarding our _____ aircraft. Please refer to the safety information card located in your seat back pocket. It illustrates the safety equipment on board our aircraft.

4.4 Exits 14 CFR 121.571(a)(1)(i), 121.571(c) This aircraft is equipped with exits on each side of the aircraft. Doors are marked with red and white exit signs along with instructions for door operation. Each door is equipped with an escape slide which will inflate automatically when opened. Keep in mind the nearest exit may be behind you. INFLIGHT PROCEDURES MANUAL 3.5 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

4.5 Exit Lighting 14 CFR 121.571 In an emergency, the exit routes will be illuminated along the aisle. Follow the lights until reaching an exit identified by an exit sign.

4.6 Seatbelts 14 CFR 121.571(a)(1)(iii) Your seatbelt must be securely fastened at this time and whenever the sign is illuminated. To fasten, insert the flat metal end into the buckle. To tighten, pull the loose end of the strap. To open, lift the top portion of the buckle. For your safety, we recommend that you keep your seatbelt fastened while seated should we encounter unexpected turbulence.

4.7 Oxygen Masks 14 CFR 121.571(a) If there is a change in cabin pressure the panel above your seat will automatically open. Remain seated with your seat belt fastened and pull the mask down firmly to start the flow of oxygen. Place the mask over your nose and mouth and breathe normally. Tighten and secure the mask by pulling the straps on both sides. The bag may not fully inflate, however the flow of oxygen will be present. Secure your own mask before assisting others. Continue using the mask until advised by a crew member it is no longer necessary.

4.8 Life Vests 14 CFR 121.571(a)(1)(iv), 121.121.571(c), 121.573 In the event of a water landing, life vests are located under each seat or in a side compartment. Remove the vest by pulling the red tab. Open the pouch by pulling on the tear strip. Unfold the vest and place it over your head. Bring the strap around your waist and snap the end into the clip on the front of the vest. Tighten the strap by pulling on the loose ends. Inflate your vest as you leave the aircraft by pulling down on the red tab at the bottom of the vest or by blowing into the tube located on the front of the vest. A locater light is attached to each vest. Activation occurs automatically in the water.

4.9 Slide/Raft 14 CFR 121.571(a)(1)(v)(A-D), 121.573 The evacuation slides at each door can be detached and used as life rafts.There is also a life raft located in a clearly marked ceiling compartment near the right over wing exit. For detailed instructions refer to the safety information card. INFLIGHT PROCEDURES MANUAL 3.6 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

4.10 Posted Placards/Lighted Signs 14 CFR 121.317, 121.571 Federal regulations require all passengers to comply with crew instructions, posted placards, and lighted information signs. Smoking, the use of e- cigarettes or any smokeless product including chewing tobacco, is not allowed on any Avatar Airlines flight. Federal law prohibits tampering with, disabling, or destroying restroom smoke detectors. In preparation for takeoff, kindly check to ensure your carry-on is stowed, your seatback and tray tables are upright and locked, aisle armrests are lowered and laptops computers are put away. Then take a moment to review the safety information card in your seat pocket.

4.11 Cabin Lighting

We will be dimming the cabin lights for takeoff. For your convenience, there is a reading light switch located either above or in the armrest of your seat. Thank you for your attention. We are happy to have you with us today and will do our best to ensure you have a comfortable flight. After demo is completed and the aircraft is moving under it's own power, the Lead Flight Attendant conducts a cabin walk through and notifies the Captain CABIN IS SECURE, READY FOR TAKEOFF via interphone.

5AFTER TAKE-OFF 14 CFR 121.571(a)(2)

5.1 End of Sterile Flight Deck

On behalf of the entire Avatar Family, we are honored to be part of your journey. We appreciate you and thank you for continuing to trust us with your travel plans. For your safety, please remain seated with your seat belt securely fastened whenever the seat belt sign is on. Even if the sign is off, keep your seat belt fastened in case we experience unexpected turbulence. Remember to use caution when opening overhead bins, as items may have shifted during takeoff.

5.2 Inflight Service

In just a few minutes we will begin our service. We are pleased to offer a variety of complementary drinks and snacks. Alcoholic beverages are available for purchase. As a reminder, we accept credit and debit cards only. Your Flight Attendants are available throughout the flight. Please call on us at any time

5.3 Seat Belt Sign Off

Ladies and gentlemen the Captain has turned off the fasten seat belt sign. For your continued safety, we ask that you keep your seatbelts fastened at all times while seated. INFLIGHT PROCEDURES MANUAL 3.7 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

If you would like to sleep, please fasten your seat belt outside your jacket or blanket so we will not have to disturb you when the Fasten Seat Belt Sign is illuminated.

5.4 Seat Belt Sign On/Turbulence

Ladies and gentlemen, kindly check the security of your seatbelts. If you are moving about the cabin, please return to your seats.

5.5 Interrupted Service

Ladies and gentlemen, due to turbulence, the Captain has instructed your Flight Attendants to remain seated until it is safe to resume service. If you are moving about the cabin, please return to your seats and check to ensure your seat belts are securely fastened. We apologize for any inconvenience and thank you for your understanding.

5.6 International Forms

Non-U.S. Customs/Immigration Forms Ladies and gentlemen, Flight Attendants will now distribute the forms required for entry into (city). Please complete the forms and keep them with your travel documents for presentation to the Customs and Immigration Authorities on arrival. This is Avatar Airlines flight number ____ and our arrival date is (announce date, month, year). (Distribute Forms) U.S. Customs/Immigration Forms Ladies and gentlemen, Flight Attendants will now distribute the forms required for entry into the United States. Please complete these forms and keep them with your travel documents for presentation to the Customs and Immigration Authorities on arrival. This is Avatar Airlines flight number ____ and our arrival date is (announce date, month, year). (Distribute Forms) INFLIGHT PROCEDURES MANUAL 3.8 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

6 DESCENT ANNOUNCEMENT Approximately 30 minutes before landing. Ladies and gentlemen, we will be preparing for landing shortly. If you would like to use the lavatory or move about the cabin now is the time to do so. If you have used any carry on items during the flight, please stow them under the seat or in an overhead bin. Wi-Fi will automatically turnoff when we reach 10, 000 feet. At that time, we ask that everyone stows their laptop. Flight Attendants will be passing through the cabin shortly, so check your seat pockets and around your seats for any items you would like to discard.

7 STERILE FLIGHT DECK Ladies and Gentlemen, it has been our pleasure to serve you today. As we prepare for landing, please make sure your seat belt is fastened, your seat back and tray table are in their upright and locked position, and your aisle armrest is lowered. Please ensure larger devices, such as laptops, are stowed at this time. Finally, please check around your seat for any remaining cups, glasses, or any other items you would like to discard and pass them to us as we come through the cabin. We will be landing shortly. Once we’re on the ground, feel free to use your mobile devices while we taxi to the gate. Thank you

8 FINAL DESCENT ANNOUNCEMENT 5 minutes prior to landing and upon PA from flight deck “Flight Attendants, please prepare the cabin for landing.” In preparation for landing, please check to see all seat backs and tray tables are in the full upright and locked position and any carry-on items are stowed under the seat in front of you or in an overhead bin. Also, please check your seatbelts are securely fastened.

9 ARRIVAL ANNOUNCEMENT Once the aircraft turns off the runway. Farewell

Ladies and Gentlemen, it is our pleasure to welcome you to (city) where the local time is ______. Please remain seated with your seat belt fastened and your carry-on items stowed until we arrive at the gate and the Captain turns off the seat belt sign. Please use caution when opening overhead bins as items tend to shift during flight. Feel free to use your mobile devices. Before leaving the airplane, take a quick look around your seat and make sure you have everything you brought on board. On behalf of Avatar Airlines your pilots and your Flight Attendants serving you today, thank you for flying with us. We hope to have the pleasure of your company again in the near future. INFLIGHT PROCEDURES MANUAL 3.9 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

9.1 Block-in

Flight Attendants, prepare doors for arrival and cross check.

10 UNUSUAL SITUATIONS Read as required.

10.1 Delays

Ladies and gentlemen, Captain ____ has advised me that our departure is being delayed approximately ______due to ______. Captain _____ will provide further details as soon as they are available. Thank you for your patience.

10.2 Diversion/After Landing

Ladies and gentlemen, Captain ____ has advised me that due to ____ we will be diverting to ____. Once on the ground, Captain _____ will keep you updated and provide details concerning our arrival into ______. We appreciate your patience and cooperation.

10.3 After Landing Announcement

Ladies and gentlemen, we have just landed at _____. Please remain seated with your seat belt fastened until we reach the gate and we receive further information from Captain ______or the ground staff. Your Flight Attendants will be available to make you as comfortable as possible.

10.4 Crew Change

There will be a cabin/flight crew change here in ______. We ask your cooperation in remaining seated for a few moments after we have parked at the gate, so your new crew may board the aircraft.

10.5 Medical Emergency Inflight

Ladies and gentlemen we have a passenger onboard in need of medical attention. If there is a physician or other qualified medical personnel onboard who is willing to assist, please identify yourself by ringing the Flight Attendant call button. Thank you.

10.6 Medical Emergency Deplaning

Ladies and gentlemen, we ask your cooperation in remaining seated and keeping the aisles clear as medical personnel will need to board the aircraft. Thank you for your assistance.

10.7 Refueling

Ladies and gentlemen, while the aircraft is being refueled, please keep your seatbelts unfastened. As a reminder, smoking is not permitted at any time. INFLIGHT PROCEDURES MANUAL 3.10 CHAPTER 3 - CABIN ANNOUNCEMENTS ARevision: A avatar airlines 04-Nov-2020

10.8 Exit Seat Volunteer

Ladies and gentlemen, I am looking for a volunteer willing to exchange their seat with another located in an exit seat. If you are willing to assist, kindly ring your Flight Attendant call button. Thank you for your assistance.

11 TARMAC DELAY PROGRAM

11.1 Return to Gate/Hardstand and Separation of Luggage

Ladies and Gentlemen, as the Captain, because of the Federal Regulation limiting the amount of time an aircraft can remain on the ground away from the terminal, you now have an opportunity to depart the aircraft. If you choose to deplane, be sure to take your photo ID, boarding pass, and all carry-on items with you. If you deplane and would like to cancel or delay your travel, re-booking assistance is available. Your checked luggage will continue to your originally scheduled destination. Please speak with Service Agent in the terminal for specific details.

11.2 If Returning to Gate

Ladies and gentlemen all passengers are welcome to deplane while the boarding door is open. When deplaning, please ensure all carry-on luggage, photo ID and boarding pass is taken with you. Passengers wishing to continue on with us today have the opportunity to re-board the aircraft at the scheduled boarding time posted in the gate area. Passenger Service Agents will be available to assist you with your travel needs and any questions you may have.

11.3 If Parked at a Hardstand

Ladies and gentlemen we will be parking at a remote location and will have transportation available for those who would like to return to the terminal and change their travel plans. Please ensure all carry-on luggage is taken with you as you deplane. Passenger Service Agents will be available to assist you with your travel needs and any questions you may have. INFLIGHT PROCEDURES MANUAL 4.1 CHAPTER 4 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 4 TOC Chapter 4 TOC

CHAPTER 4 - PASSENGER ASSISTANCE ...... 4.1 1. Introduction ...... 4.1 2. Special Needs Passengers ...... 4.1 2.1 General...... 4.1 2.2 Infants and Children...... 4.1 2.3 Non-Ambulatory Passengers...... 4.2 2.4 Seat Assignment for Disabled Passengers ...... 4.2 2.5 Serving Disabled Passengers...... 4.3 3. Four Point Briefing for Customers ...... 4.4 3.1 Designated Flight Attendant ...... 4.4 3.2 Customers With Disabilities ...... 4.4 3.3 Braille Briefing Booklet...... 4.5 3.4 Customers Who Are Deaf or Hearing Impaired ...... 4.6 3.5 Customers Who Are Blind ...... 4.7 3.6 Assistive Devices...... 4.7 3.7 Forward Closet ...... 4.7 3.8 Portable Ventilators ...... 4.8 3.9 Portable Oxygen Concentrators (POC) ...... 4.8 4. Complaints Resolution Officials ...... 4.11 4.1 Attendants for Disabled Passengers ...... 4.11 4.2 Soliciting Attendants ...... 4.12 4.3 Volunteer Attendants ...... 4.12 4.4 Seating of Attendants ...... 4.12 5. Mentally Ill Passenger ...... 4.13 6. Unaccompanied Minors ...... 4.13 6.1 UM Form...... 4.13 6.2 Check-in...... 4.14 6.3 Boarding ...... 4.14 6.4 Inflight ...... 4.14 6.5 Deplaning...... 4.14 7. Service Animals ...... 4.15 7.1 General...... 4.15 7.2 Requirements ...... 4.15 7.3 Law Enforcement Officer and Animal ...... 4.16 8. Pets in the Cabin ...... 4.16 8.1 General Conditions of Acceptance ...... 4.16 9. Portable Electronic Devices (PED) ...... 4.17 9.1 Personal Electronic Devices (Flight Crew Members) ...... 4.17 9.2 Personal Headphones (Flight Crew Members)...... 4.17 9.3 General Information and Regulations ...... 4.18 INFLIGHT PROCEDURES MANUAL 4.2 CHAPTER 4 TOC ARevision: A avatar airlines 04-Nov-2020

9.4 Exceptions ...... 4.19 9.5 Portable Oxygen Concentrators (POC) ...... 4.19 9.6 Canned Oxygen...... 4.19 10.Child Restraint Systems (CRS) ...... 4.19 10.1 Approved Child Restraint Systems ...... 4.20 10.2 Unacceptable Child Restraint Systems ...... 4.20 10.3 Approved Usage Locations...... 4.21 10.4 Use in an Aircraft Seat...... 4.21 11.No Carry-On Luggage Program ...... 4.22 11.1 Approved Personal Item Stowage Locations...... 4.24 11.2 Closet Stowage...... 4.25 11.3 Seat Loaded Items (Unusual Articles) ...... 4.26 11.4 Unaccompanied Articles or Baggage ...... 4.26 11.5 Valet Bag Tag ...... 4.27 11.6 Assistive Mobility Devices...... 4.27 11.7 Canes ...... 4.29 11.8 Orthotic Positioning Device (OPD) ...... 4.29 11.9 Strollers...... 4.29 12.Exit Seating Program ...... 4.30 12.1 Boarding ...... 4.31 12.2 Seat Moves...... 4.32 12.3 Cabin Check ...... 4.32 12.4 Departure...... 4.32 12.5 Taxi and In Flight ...... 4.32 12.6 Prior to Landing ...... 4.32 12.7 Conflict Resolution...... 4.32 13.Prohibition on Interference With Crew Members ...... 4.33 13.1 Reporting Violations...... 4.34 14.Authority to Refuse Transportation ...... 4.34 15.Armed Individuals ...... 4.34 15.1 Law Enforcement Officer and Animal ...... 4.35 16.Prisoners and Persons in Custody ...... 4.36 17.Passenger Misconduct ...... 4.37 17.1 Disruptive Passengers...... 4.37 17.2 Passenger Removal ...... 4.37 17.3 Reporting Violations...... 4.37 18.Smoking Regulations ...... 4.38 18.1 Passenger Non-Compliance...... 4.38 18.2 Enforcing No Smoking Regulations ...... 4.38 18.3 Reporting Violations...... 4.39 19.Alcoholic Beverages ...... 4.40 INFLIGHT PROCEDURES MANUAL 4.3 CHAPTER 4 TOC ARevision: A avatar airlines 04-Nov-2020

19.1 General...... 4.40 19.2 Reduced Alcohol Consumption Techniques Inflight ...... 4.40 19.3 Disturbance Caused by Intoxicated Passenger...... 4.40 INFLIGHT PROCEDURES MANUAL 4.4 CHAPTER 4 TOC ARevision: A avatar airlines 04-Nov-2020

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Chapter 4CHAPTER 4 - PASSENGER ASSISTANCE

1 INTRODUCTION It is every Flight Attendant’s responsibility to provide our passengers with a safe, comfortable and enjoyable experience on each flight. Avatar Airlines service standards are designed to maintain safe practices while at the same time meet passengers needs on their terms. Flight Attendants spend the most time with passenger’s needs. As a result, the level of inflight service has the potential to create an airline on which passengers love to fly. For many passengers, traveling can be a stressful experience. For the Flight Attendant’s part, a friendly countenance along with a demonstrated genuine concern for the passenger will result in a positive perception of Avatar Airlines. First impressions are critical. Body language is sometimes more important than what is said, so pay special attention to your demeanor and attitude. Some of the ways to make a positive first impression include making eye contact and offering a friendly greeting. It is permissible to strike up conversations with passengers but avoid using airline terminology and stay away from potential controversial subjects such as religion or politics.

2 SPECIAL NEEDS PASSENGERS

2.1 General

Passengers requesting assistance may include first- time flyers, passengers traveling with infants, pregnant women, non-English speaking passengers, disabled passengers, elderly, nervous or excited passengers. All Flight Attendants onboard the aircraft are responsible for providing assistance to special needs passengers once those passengers have boarded the aircraft.

2.2 Infants and Children

Infants and children who are under the age of two (2) years old may be held on the lap of their guardian or placed in an approved Child Restraint Systems (CRS) if the guardian has purchased a ticket for the child. If the flight is not full, the guardian may use an empty seat for the CRS. The guardian must attend to the child during flight. blankets/pillows? Children over the age of two (2) must occupy their own seat and cannot be carried as lap children. Infants must be at least 7 days old to travel. The Passenger Service Agents (PSA) will ask the age of the child at check-in. INFLIGHT PROCEDURES MANUAL 4.2 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

2.2.1 Lap Children

A lap child must be placed on the lap of their guardian for taxi, takeoff and landing and any time the seat belt sign is illuminated during flight. • The seat belt must be placed around the adult only. • A safety belt extension attached to an adult's seat belt may not be used to restrain a lap child during takeoff, landing or movement on the surface. • An adult with a lap child may not be seated in an emergency exit row seat. 2.2.2 Oxygen Supply for Lap Children

When seating adults with lap children, the following applies: • There is one extra supplemental oxygen mask per Passenger Service Unit (PSU), per row of seats. Therefore, no more than one lap child per row of seats is permitted on either side of the aircraft or in the middle section of seats. • Lap children are not permitted in exit seats. • It is the responsibility of the minimum crew Flight Attendants to monitor lap children as assigned on the Flight Attendant Assignment Table. (See Chapter 12, Section 14.) • In the event of a decompression, it is the responsibility of the accompanying adult to ensure that an oxygen mask is placed onto the infant lap child.

2.3 Non-Ambulatory Passengers

Non-ambulatory Passengers are people who are not able to board and reach their seats unassisted. Non-Ambulatory Passengers will require assistance with boarding and deplaning. In some cases, they will be traveling with someone who will assist them, otherwise, Avatar Airlines PSA's will be required to provide assistance using an aisle chair. All Passengers being transferred with the use of an aisle chair must be securely fastened using all safety straps on the chair. The combined efforts of PSA's and Flight Attendants are required to ensure each Passenger is assisted quickly and safely, while maintaining their dignity and self-esteem.

2.4 Seat Assignment for Disabled Passengers 14 CFR 382.37, 382.81(c), 382.81(c), 121.585, 135.129, 382.87(c), 382.85(a)(2)(ii) Avatar Airlines shall provide the following seat assignments to Passengers who self- identify as having one of the following disabilities: • Passengers who use an aisle chair to access the aircraft and who cannot readily transfer over a fixed aisle armrest shall be seated in a seat with a movable armrest. • When a Passenger is traveling with a service animal they should be assigned bulkhead seats unless the Passenger specifically requests to be accommodated in another seat location, if present on the aircraft, where the animal may be accommodated. [Ref. 14 CFR 382.81(c)]. In the event of more than one Passenger traveling with a service animal on the same flight, any available bulkhead seat should be assigned. INFLIGHT PROCEDURES MANUAL 4.3 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• For a Passenger with a disability, Avatar Airlines shall provide a bulkhead seat at or other seat as requested by the Passenger that provides greater legroom on the side of an aisle that better accommodates the individual’s disability. [Ref 14 CFR 382.81(d)] • Avatar Airlines will not exclude any Passenger with a disability from any seat or require that a Passenger with a disability sit in any particular seat, on the basis of their disability. Passengers with disabilities requesting to sit in an exit row must comply with the requirements of FAA safety regulations [e.g.,14 CFR 121.585 and 135.129]. • If a Passenger’s disability results in involuntary active behavior that would result in the refusal of transportation [Ref. 14 CFR 382.87(c)] but safety concerns could be mitigated if the Passenger is seated in another location, Avatar Airlines shall offer to let the Passenger sit in that location as an alternative to being refused transportation. • If a seat has already been provided to a Passenger with a disability in order to furnish an accommodation required by this subpart, that Passenger must not be reassigned (except in the circumstance described in 14 CFR 382.85(a)(2)(ii)) to another seat in response to a subsequent request from another Passenger with a disability, without the first Passenger’s consent. • Avatar Airlines is not required to furnish more than one seat per ticket or to provide a seat in a class of service other than the one the passenger has purchased in order to provide an accommodation required by this part.

2.5 Serving Disabled Passengers • Flight Attendants are required to provide the following services to qualified disabled individuals: • Assistance in moving to and from the aircraft for enplaning and deplaning. • Preparation of eating materials (opening packages and identifying food). • Assistance with the use of an onboard wheelchair in moving to and from a lavatory. • Assistance to a semi-ambulatory passenger in moving to and from lavatory (without lifting or carrying). • Assistance in boarding and retrieving carry-on items including mobility aids. Flight Attendants are not required to provide the following services to qualified disabled individuals: • Assistance in actual eating. • Assistance within a lavatory or at a passengers seat with elimination functions. • Assistance in the provision of medical services beyond those in which the Flight Attendant is trained. • Lifting or carrying except in an emergency. Assistance rendered to disabled passengers during boarding and inflight should take into consideration the nature of the disability. For example, passengers in leg splints/ casts should be offered pillows, blankets; etc. after take-off to keep the limb elevated if desired. INFLIGHT PROCEDURES MANUAL 4.4 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Care should be taken in serving food or beverages to disabled passengers. Always alert the passenger to hot food or beverages. Render any assistance specific to the disability, for example, unwrap service items for blind passengers and describe the contents of the service tray as if they were numbers on an imaginary clock.

3 FOUR POINT BRIEFING FOR CUSTOMERS

3.1 Designated Flight Attendant

The FAA requires that Flight Attendant(s) conduct an individual briefing for any person who may need the assistance of another person to move expeditiously to an exit in the event of an emergency. Do not draw attention to the customer when giving the personal safety briefing. This should be accomplished discreetly and without quizzing the customer. The person (and their assistants, if on board) shall be personally briefed on the following four points: • Route to the closest floor level door exit • Location of all other floor level exits. • (Non-ambulatory) Inquire as to the most appropriate manner of assisting the person in order to prevent pain or further injury. (Ambulatory) Inquire as to the most appropriate manner of assisting the person. • The time to start moving to an exit in an evacuation is when the immediate area is clear Transportation of Passengers With Special Needs The Air Carrier Access Act (ACAA) of 1986, 14 CFR Part 382

3.2 Customers With Disabilities

Avatar Airlines will not discriminate against or deny transportation to individuals on the basis of physical or mental disabilities. One of the most important purposes of this policy is to ensure that persons with disabilities are treated with respect, without drawing attention to them, just like any other customer. DEFINITIONS Disabled Individual: a person who has a physical or mental disability that substantially limits one or more major life activities or has a record of or is regarded as having such an impairment. Qualified Disabled Individual: a person with a disability who utilizes an air carriers' condition of carriage applicable to all customers. Non-Ambulatory: customers who are not able to board or deplane an aircraft unassisted or who are not able to move about the aircraft unassisted. They include, but are not limited to, individuals who are paraplegic, quadriplegic or have spinal injuries. Ambulatory: customers who are able to board, deplane and move about the aircraft unassisted. They include but are not limited to individuals who are blind, deaf, or any person who may need the assistance of another person to move expeditiously to an exit in the event of an emergency. INFLIGHT PROCEDURES MANUAL 4.5 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

A carrier cannot require an individual with a disability to accept special services (e.g., preboarding); however, Avatar Airlines must offer the service. Depending on the needs of the individual, the Flight Attendant will direct/assist with the stowage of personal items, offer assistance in opening of food/flatware packages, provide a description of food items and item placement on the tray. It is important to remember that when the offer is made, Flight Attendants should wait until the customer accepts before performing special services. • Customers with disabilities cannot be refused transportation on the basis of their disability or impairment or because their disability causes annoyance or discomfort to customers or crew members. All Flight Attendants should be aware of any customers with disabilities who are on board their flight. • Airport passenger service personnel will pre-board customers who have difficulty boarding the aircraft upon request from the customer. Information and location of the disabled customer will be included on the General Passenger List (GPL). • There is no limit on the number of individuals with disabilities who may fly on a particular flight • Customers with disabilities are not restricted from any seat in the cabin with the exception of the exit seat • Customers with disabilities are not required to accept a seat with movable armrests • All aisle armrests, except those with integrated tray tables, lift all the way up to allow for easy transfer of customers with disabilities from an aisle chair to cabin seats • Customers with disabilities are not required to sit on blankets • Flight Attendants are required to assist customers in moving to and from lavatory and should advise customers to use assist handles when entering/exiting the lavatory • Flight Attendants are not required to lift or carry an individual, enter the lavatory or assist with any elimination functions

3.3 Braille Briefing Booklet

One generic Braille Briefing Booklet is provisioned for each aircraft by Cabin Service. The Braille Briefing Booklet has been provided as a tool to assist the customers, and is not a required piece of equipment to dispatch a flight. The booklet may not be removed from the aircraft. The booklet has a yellow cover with the effective date September 2010. The booklet is labeled Emergency Procedures for Your Safety and is located in the following aircraft storage areas: Flight Attendant Demo Equipment Bag located in first RH overhead bin The booklet contains the following information in raised Braille coding and in large printed text for all aircraft: INFLIGHT PROCEDURES MANUAL 4.6 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

3.3.1 Emergency Information

• Location and operation of all floor level door exits • Seatbelt and oxygen operating instructions • Use and location of all flotation devices • Brace position 3.3.2 General Information

• Personal item storage • Smoking policy 3.3.3 Designated Flight Attendant

Verify that the Braille Briefing Booklet is in the specified storage location. If Braille Briefing Booklet is not on board: • Notify the passenger service Agent immediately and the Agent will ask Cabin 3.3.4 Service to supply the booklet

If the Braille Briefing Booklet is not provided: • Complete the Message to Flight Crew form and give to the Captain • Verbally deliver Four Point Briefing to a customer who is blind and pictorial briefing to a customer who is deaf using the Safety Briefing Card

3.4 Customers Who Are Deaf or Hearing Impaired

Customers who are deaf or hearing impaired cannot be seated in an emergency exit seat. 3.4.1 Designated Flight Attendant

Give safety briefing to all known customers who are deaf/hearing impaired at their seat when they are pre-boarded. If not possible, a separate briefing must be accomplished after the cabin briefing has been completed. • Face the customer when speaking to him/her and speak using normal facial expressions and voice • Hand a Braille Briefing Booklet and/or Safety Briefing Card to each customer who is deaf/hearing impaired • By using the Safety Briefing Card, show the customer where he/she is seated and point to their exit on the card. Then physically point to their nearest exit on the aircraft. • Demonstrate how to fasten/unfasten the seatbelt • Give the entire O2 Demonstration using an O2 Demo Mask • Point out the sign at each seatback that refers to the seat cushion as being a flotation aid INFLIGHT PROCEDURES MANUAL 4.7 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

3.5 Customers Who Are Blind

Customers who are blind cannot be seated in an emergency exit seat. 3.5.1 Designated Flight Attendant

• Prior to the demo, ask the customer who is blind if he/she reads Braille. If so, give a Braille Briefing Booklet to the customer - If a customer is both blind and deaf, ask his/her companion if the customer who is blind reads Braille • Retrieve and store booklet in designated storage location after customer has completed review

3.6 Assistive Devices • May be stowed under customer seats (except in designated exit seats) adjacent to the aircraft fuselage, provided they do not block an exit, or in an overhead bin • Storage of assistive devices such as canes should be as close to the customer as possible for use in flight EXCEPTION: Flexible travel canes carried by customers who are blind can be stowed in one of the following areas during taxi, surface movement, takeoff, approach and landing: • Flat on the floor underneath any series of connected customer seats in the same row, provided it does not protrude into an aisle • Flat on the floor between a window seat and the fuselage, except in a door or window emergency exit seat • In adjoining overhead bins • Assistive devices are not considered personal items but may be brought into the cabin • Please refer to Portable Electronic Devices in this chapter for information regarding Medical Related Portable Electronic Equipment • Orthotic Positioning Devices (OPDs) are assistive devices that help support the special needs of an individual and may include neck or back braces. They are used to position the customer properly in the seat, so that the use of the aircraft seatbelt is effective. Customers using OPDs, or their caregivers are responsible for operating the internal restraints of the device. Crew members are only responsible for ensuring that the aircraft seatbelt is properly secured.

3.7 Forward Closet

This closet space is available on a first come first serve basis for wheelchairs, which have priority for use over personal items of other customers and crew baggage. (Alternate location is cargo compartment.) Customers who use the wheelchair are encouraged to take advantage of the pre-boarding opportunity. INFLIGHT PROCEDURES MANUAL 4.8 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

3.8 Portable Ventilators

A customer may not carry supplemental oxygen on board Company aircraft, however, selected battery operated ventilators, also referred to as respirators, have been approved for inflight use on Company aircraft. Except in a medical emergency, Avatar Airlines does not provide supplemental oxygen in flight. 3.8.1 Agent Responsibilities

Authorize the use of a portable ventilator and indicate on the Flight Attendant's General Passenger List (GPL) 3.8.2 Flight Attendant Responsibilities

• Verify that the ventilator and battery are properly secured beneath the seats in front of the customer • Notify the Captain of ventilator usage and cabin location 3.8.3 Seat Restrictions

• Customers with ventilator/POC should be in the window seat or seat furthest from aisle (reason: POC could impede evacuation) • Customers with ventilators may not be seated in exit seats or bulkhead seats • The ventilator unit will be placed beneath the seat in front of the customer and the battery unit beneath the adjacent seat • In no case may the ventilator or battery be allowed to block the seat-to- aisle pathway. The ventilator and its battery may not be secured in a customer seat or stored in an overhead bin.

3.9 Portable Oxygen Concentrators (POC) 14 CFR 121.547 A POC assists a passenger with breathing by separating oxygen from the normal air supply in order to increase or concentrate the amount of oxygen that a person breathes. POC’s operate on batteries or electrical power. With the introduction of the amended 14 CFR Part 382, dated 05/13/09 and the FAA INFO 09006, there are now three different ways to verify whether or not a POC is FAA approved. Any POCs listed below are approved by the FAA for use onboard Company aircraft: • AirSep FreeStyle • AirSep LifeStyle • AirSep Focus • AirSep Freestyle 5 • (Caire) SeQual eQuinox / Oxywell (model 4000) • Delphi RS-00400 / Oxus RS-00400 • DeVilbiss Healthcare iGo • Inogen One INFLIGHT PROCEDURES MANUAL 4.9 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Inogen One G2 • lnogen One G3 • lnova Labs Life Choice Activox • International Biophysics LifeChoice / lnova Labs LifeChoice • Invacare XPO2 • Invacare Solo 2 • Oxylife Independence Oxygen Concentrator • Precision Medical EasyPulse • Respironics EverGo • Respironics SimplyGo • Sequal Eclipse • SeQual SAROS • VBox Trooper 3.9.1 Physician's Statement

It is Avatar Airlines station personnel responsibility to acknowledge the POC user's medical oxygen needs as prescribed in the required physician's statement. SFAR 106 states that the POC user must have a written physician's statement, to be kept in that person's possession, signed by a licensed physician that contains specific information required by the rule. A physician's statement must be carried by the POC user and presented to Avatar Airlines Station Personnel prior to POC use onboard the aircraft. SFAR 106 provides that the POC user must inform that he or she intends to use a POC onboard the aircraft and must allow crew members to review the contents of the physician's statement. The physician's statement must contain the following information: • Whether the user of the device has the physical and cognitive ability to see, hear, and understand the device's aural and visual cautions and warnings and is able, without assistance, to take the appropriate action in response to those cautions and warnings. • Whether or not oxygen use is medically necessary for all or a portion of the duration of the trip. For example, during the entire flight (including aircraft ground delays, movement on the surface (taxi), takeoff, and landing), during only the en route portion of the flight, or only when needed. • The maximum oxygen flow rate corresponding to the pressure in the cabin of the aircraft under normal operating conditions. NOTE SFAR 106 does not require POC users to have a "new" physician's statement for each flight a passenger takes. A "new" physician's statement would only be necessary if there are changes to the POC user's medical oxygen needs during air travel. INFLIGHT PROCEDURES MANUAL 4.10 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

3.9.2 Criteria

• Passenger must present a physician’s statement to the PSA upon check- in and must allow crew members to review its contents upon request. • The PSA will notify the Captain whenever a passenger brings and intends to use a POC on board the Aircraft. The PSA will also inform the Captain as to the contents of the physician’s medical statement. • Aircraft electrical power is not available for POC’s. The passenger must provide enough batteries for the duration of the flight and any unanticipated delays. • Extra batteries must be transported in carry-on luggage. • POC’s are considered assistive devices and as such, do not count towards carry-on luggage limitations. • Passenger may not occupy an emergency exit seat or bulkhead row • All POC’s should be in the off position and stowed under the seat in front of the passenger during taxi, takeoff and landing. In some cases, the unit may need to be placed on its side. • If a passenger requires use of the POC during taxi, takeoff and landing, the device may only be used at a location that does not block access to emergency equipment or block passenger egress. 3.9.3 Use During Flight

• POC may be secured in an empty adjoining seat in same row as passenger while in use. • Passenger with POC is permitted to move about the cabin with the unit when the seat belt sign is turned off. • No smoking or open flame is permitted within 10 feet of any seat row where a person is using a portable oxygen concentrator. 3.9.4 Malfunction

If POC malfunctions at any time, an alarm may sound. • If alarm sounds, ensure passenger turns POC off and determines cause of malfunction (e.g., battery may need to be charged) • If POC stops operating, no action is required by the Flight Attendant unless passenger states he/she needs oxygen. • If necessary, administer oxygen using a POB. • Notify the Captain regarding the passenger’s status. INFLIGHT PROCEDURES MANUAL 4.11 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Figure 4.1 POC Configurations

4 COMPLAINTS RESOLUTION OFFICIALS 14 CFR 121.585, 382.65 The Complaint Resolution Official (CRO) is a designated company employee who is trained on how to resolve disputes involving passengers with disabilities. The CRO’s have a thorough understanding of the Air Carrier Access Act and company policies related to passengers with disabilities. A CRO must be available at all times. The CRO will work with the disabled passenger to resolve the situation to an agreeable conclusion. The CRO has the authority to deny transportation to the passenger but cannot override the decision of the Captain based on safety. Flight Attendants should make every effort to resolve any disagreement involving a disabled passenger and regulatory/company policy before involving a CRO.

4.1 Attendants for Disabled Passengers

An attendant for a disabled passenger is not required to assist with the passenger's personal needs (i.e., eating, dispensing of medication or using the lavatory), but is essential for safety reasons. A disabled passenger (i.e., physically, mentally, hearing or visually impaired) may determine he/she is capable of traveling without an attendant. However, Avatar Airlines may determine an attendant is necessary for safety reasons if the passenger: • Is unable to comprehend or respond to safety instructions due to a mental disability. • Is unable to assist in his own evacuation due to a severe illness or physical impairment. • Is unable to receive and act on necessary instructions to evacuate due to hearing or visual impairments. • Requires others to administer medication, including injections. INFLIGHT PROCEDURES MANUAL 4.12 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Ask the CRO any questions regarding the need for an attendant. If the CRO and Lead Flight Attendant do not agree regarding the need for an attendant, the Captain makes the final decision.

4.2 Soliciting Attendants

When Avatar Airlines determines an attendant is required for safety reasons contrary to the passenger's decision, Avatar Airlines must provide an attendant. The PSA may solicit any one of the following volunteers: • An off-duty employee traveling on the same flight. • An individual selected by the disabled passenger. • A revenue passenger who agrees to volunteer. • An on-duty employee (only as a last choice and only if staffing for the flight is comprised of additional crew members above minimum required crew).

4.3 Volunteer Attendants • Must be able bodied. • Must be 15 years or older. • May only be an attendant for one disabled passenger per flight. • Cannot have additional concerns such as caring for an infant or a small child.

4.4 Seating of Attendants • An attendant must sit in a seat next to the disabled passenger. • The disabled passenger and attendant may not sit in an exit seat. INFLIGHT PROCEDURES MANUAL 4.13 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

5 MENTALLY ILL PASSENGER 14 CFR 121.135(b)(1), AC 120-34 Mentally ill passengers are those who are under the care of a hospital, mental institution or physician for some form of mental illness. Avatar Airlines should be notified at least 24 hours prior to transporting a mentally ill patient. The appropriate medical authority is required to give assurance that the patient can be transported safely without posing a threat to the safety of the flight. The patient must have a travel escort. Mentally ill passengers who resist their escorts or who are violent will not be accepted for travel. The escort and patient should be: • Pre-boarded and deplaned after all other passengers. • Seated in the aft most seats that are not located next to or directly across from an exit. The escort should: • Sit between the patient and any aisle. No passenger may sit between the patient and the window. • Keep the patient under their surveillance at all times. • Make a personal inspection of the lavatory prior to it being used by the patient. The escort will remain outside the unlocked lavatory door while the patient is using the lavatory. • If the escort must use the lavatory, the Lead Flight Attendant or designee will provide surveillance to the patient.

6 UNACCOMPANIED MINORS Any child under the age of thirteen (13) years of age and not accompanied on the same flight by a passenger eighteen (18) years of age or older is considered an Unaccompanied Minor (UM). Unaccompanied minors must be brought to the airport by a parent or responsible adult who will remain in the boarding area until the aircraft leaves the gate. The Lead Flight Attendant is responsible for the UM during the flight, but all Flight Attendants must ensure their safety by constantly monitoring the UM. The PSA will escort the UM onto the aircraft and introduce the UM to the Lead Flight Attendant, who will in turn release the UM to the custody of the PSA meeting the flight.

6.1 UM Form

The PSA will complete the Unaccompanied Minor Form (SSX-100) which contains the following information in triplicate: • Name of UM • Destination of UM • Flight number • Name, address and telephone number of the party responsible for boarding the UM INFLIGHT PROCEDURES MANUAL 4.14 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Name, address and telephone number of the party responsible for meeting the UM • Date of travel • Boarding station • Signature boxes

6.2 Check-in • UM’s will be assigned a seat in the front of the cabin whenever possible • UM’s may not be seated in exit seats • UM’s will wear a wrist-band that identifies them as an unaccompanied minor • UM checked luggage will be tagged with a UM sticker in a visible location for easy identification at the final destination

6.3 Boarding • Never leave a UM unattended in the gate area • Once the Lead Flight Attendant has signed the UM form, the PSA will retain the yellow copy in the station’s files for 90 days • UM’s should be pre-boarded and introduced to the Lead Flight Attendant in the UM’s zone. • The Lead Flight Attendant will provide a briefing using the safety information card and demo equipment. • The Lead Flight Attendant will encourage the UM to press the call button at any time if a passenger is disturbing them

6.4 Inflight • The Lead Flight Attendant will guard the UM form, passport and boarding pass during the flight • Flight Attendants should check on the UM every 30 minutes • The Lead Flight Attendant will remind the Captain during the flight so the station may be advised prior to landing • The Lead Flight Attendant will help the UM stow bags for landing and remind the UM to remain in their seat until a Flight Attendant accompanies them to the entry door • Remind the UM not to leave the aircraft without an escort

6.5 Deplaning • The Lead Flight Attendant will hand over the UM to the PSA meeting the aircraft along with the UM form, passport and boarding pass • The PSA will sign the form before escorting the UM through customs. The Lead Flight Attendant will retain the pink copy for 90 days INFLIGHT PROCEDURES MANUAL 4.15 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• The PSA must first verify the identity of the pick up party by asking to see a government issued ID such as passport, drivers license or military ID. Once it is verified that the name on the UM form matches the photo ID, the pick up party will sign the form. The Name of the person picking up the UM should match the Name, mentioned in the Form filled by Parent/ Responsible Adult. • The form is kept in the station’s flight file for 90 days

NOTE If the pick-up party does not have a picture ID or the name does not match the UM form, do not release the child. Contact the Station Manager to handle the situation.

7 SERVICE ANIMALS

7.1 General

Service animals, defined as a seeing or hearing dog individually trained to provide assistance to an individual with a disability, are permitted in the cabin. Passengers with a service animal may occupy any seat except an exit row or location where the animal may impede another passenger's movement. Service animals may not obstruct an aisle or access to an aisle. Service animals are not counted as part of the allowed number of pets in the passenger cabin, nor are they counted towards a passenger's luggage limitation. Service animals will be evaluated on a case-by-case basis to determine if their presence would pose a threat to the health and safety of others or cause a significant disruption in the cabin. The PSA will verbally inform the Lead Flight Attendant of the service animals presence prior to boarding. The Lead Flight Attendant will notify the Captain and other Flight Attendants. Regulations require that only service animals which have been certified and have completed training be allowed to travel in the cabin with the passenger.

7.2 Requirements

Avatar Airlines will accept for in-cabin carriage service animals subject to the following: • The service animal must be accompanying a qualified disabled individual or a service animal trainer. • A service animal may be accepted as such on presentation of an identification card, other written documentation, the presence of harnesses or markings on harnesses, tags, or on the credible verbal assurance of the qualified disabled individual or trainer. • Service animals must sit with the accompanying individual at any seat in which the passenger sits, and remain on the floor. They cannot obstruct an aisle or other areas that must remain clear in order to facilitate an emergency evacuation. (e.g. Exit Row) • A service animal cannot occupy a seat. INFLIGHT PROCEDURES MANUAL 4.16 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Service animals do not require a muzzle. • Flight Attendants and other passengers should not handle or pet the service animal. • A pet carrier is not required for a service animal. • Service animals should be located at a bulkhead seat to allow more floor space for the animal. • Service animals may sit under the seat in front of the disabled passenger but do not have to fit completely under the seat. • The service animal may also be located at the passenger's feet and occupy the floor area in front of the row of seats. • The service animal should remain with its owner throughout the flight. • Flight Attendants are not required to provide special care to the service animal.

7.3 Law Enforcement Officer and Animal • Avatar Airlines will accept without additional charge, an animal (typically a dog) trained in explosive and narcotic detection, search and rescue, arson or other bona fide uses when properly harnessed and muzzled, and accompanied by its handler. They may be seated anywhere in the cabin except in emergency exit rows and the animal will not be allowed to occupy a seat. When possible, the handler should be assigned a window seat to keep the animal outboard of other passengers. • The handler must be a law enforcement officer on official emergency status with proper confirmation documents for the animal.

8 PETS IN THE CABIN As a service and convenience to our passengers, Avatar Airlines accepts personal pets for transportation in our aircraft, subject to local laws. Personal pets are considered domesticated dogs, cats, ferrets and guinea pigs. Pets must remain in the approved container during the entire flight. Passengers carrying pets will not be assigned seats in a bulkhead or emergency exit row.

8.1 General Conditions of Acceptance • Avatar Airlines does not furnish pet containers. • The animal must be harmless, non-offensive, odorless, and require no attention during transit. • The passenger must make all arrangements and assume full responsibility for complying with any applicable laws, customs, and/or all governmental regulations, requirements, or restrictions of country, state, or territory to which the animal is being transported. • One pet kennel is allowed in each cabin section (total of five kennels). Each kennel can have a maximum of 2 pets of the same type. • The pet must travel with the passenger and the carrier will count as one personal carry-on item. INFLIGHT PROCEDURES MANUAL 4.17 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• A pet confined to a container will be accepted on flights as carry-on baggage as long as the container fits completely under the seat in front of the passenger. • Maximum acceptable carry-on kennel dimensions are 18 inch length x 15 inch width x 8 inch height (45cm X 38 cm X 20.3 cm) • Kennel must be leak proof with sufficient absorbent material and have the ability to lock the kennel door. • The pet must be able to stand upright and turn around in the kennel, and remain in the kennel for the duration of the flight. No exceptions are allowed. • The passenger is responsible for assuring the container meets all government requirements for safe and humane transport. • Unaccompanied minors are not permitted to carry in-cabin pets. • Pets must be at least 12 weeks old. The passenger wishing to carry a pet must present a veterinary certificate dated within the past 30 days that indicates that all required vaccinations are current and that the date of birth is listed such that the age is verified to be greater than 12 weeks of age.

9 PORTABLE ELECTRONIC DEVICES (PED) 14 CFR 121.306

9.1 Personal Electronic Devices (Flight Crew Members)

Use of personal electronic devices normally used for entertainment (MP3 players, DVD/CD Players, etc.) is prohibited in flight while at assigned duty stations. FAA/TSO approved noise canceling headsets may be used for normal duties. Using headsets, ear pieces, etc., for personal audio is not authorized at assigned duty stations, as it will interfere with normal monitoring functions.

9.2 Personal Headphones (Flight Crew Members)

Personal radio headphones, including noise-canceling headsets, may be used at individual preference and expense if the headphones are FAA TSO-approved, and are compatible with the equipment in question. Personal headphones are to be checked periodically by a listening comparison with permanent headphones installed in the airplane. Ordinary (non-noise-canceling) headsets reduce ambient noise levels through a physical means by providing some acoustical quieting. Noise-canceling headsets cancel noise through a combination of physical means and electronic means. While this technology can have many beneficial effects such as providing clearer communications, reduced pilot fatigue, and added comfort, electronic attenuation of important environmental sounds and alarms may occur. Noise-canceling headsets are most effective over a narrow frequency range. The specific frequencies vary by make and model. It is difficult to assess effects the headsets may have on discerning environmental sounds such as: • Vital communications between flight crew members other than those attainable through inter phone operations. • Abnormal mechanical noises or abnormal engine sounds. INFLIGHT PROCEDURES MANUAL 4.18 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Audible alarms other than those discernible by electronic means. • Vibrations or wind noises. • Other aircraft during ground operations. When using personal headphones, care should be taken to ensure that permanent headphones and microphones are retained in, or returned to, their normal cockpit stowage locations, in operable condition, so they are readily available for use when needed.

9.3 General Information and Regulations

Avatar Airlines policy regarding the use of Portable Electronic Devices (PEDs) is outlined below. The following devices may be operated at all times: • Hearing aids • Heart pacemakers and other implanted medical devices • Electric shavers • Electronic watches • Portable voice recorders • Portable Oxygen Concentrators (POC) The Captain must prohibit operation of the following portable electronic devices during operation of the aircraft: • Radio transmitters (ham, CB etc.) • Television receivers • Radios: AM, FM, VHF • Cordless computer mouse • Computers using wireless modems may only be used while the aircraft door is open • Remote controlled toys • Any device believed to be causing interference with the navigation or communications systems of the aircraft The following portable electronic devices may not be operated during taxi, take-off and landing or below 10,000 feet. Periodic compliance checks by the Flight Attendants will ensure that only approved PEDs are being operated during the flight. (NEEDS UPDATED) • Lap top computers • Hand-help computer games • Compact audio recorders or players (such as DVD players, CD players, cassettes, MP3 players) • Video cameras and camcorders • Electronic calculators INFLIGHT PROCEDURES MANUAL 4.19 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

If the operation of a computer game, CD etc. is obviously disturbing to others, the passenger operating the device may be advised to discontinue its use. If an unapproved device is in use, notify the passenger immediately that the device is not approved and may interfere with the navigational system of the aircraft. In addition, notify the Captain when an unapproved portable electronic device is being operated onboard the aircraft.

9.4 Exceptions

Cellular phones may be used when the aircraft is on the ground and the boarding door is open. Once the boarding door is closed, all cell phones must be turned off. During extended departure delays, the Captain may authorize the use of cell phones. A compliance check is required prior to take off to ensure all cellular service must be turned off. Cell phones may be used once the aircraft has landed and has turned off the runway.

9.5 Portable Oxygen Concentrators (POC) 14 CFR 171-180 Portable Oxygen Concentrators (POCs) are devices that provide oxygen to the user without the potential hazards created by the presence of canisters of compressed oxygen. A POC works by removing nitrogen and other gases from the ambient air, providing the user with a high concentration of oxygen. POCs are considered Personal Electronic Devices, not Dangerous Goods and may be used any time during the flight. Station services will provide a copy of the physician's statement to the Captain prior to departure. The Captain should be informed by inflight whenever a POC is used.

9.6 Canned Oxygen 49 CFR 171-180 Canned recreational oxygen products are forbidden in the aircraft cabin and in checked baggage by the U.S. Department of Hazardous Materials Regulations, 49 CFR 171-180. These products contain compressed oxygen in metal canisters and may be marketed to help disembarking airline passengers recover from the effects of flying. Their availability for purchase at airports may cause passengers to believe they are allowed on commercial aircraft. These products are hazardous materials that are not allowed to be carried onto commercial aircraft by passengers or crew members.

10 CHILD RESTRAINT SYSTEMS (CRS) 14 CFR 121.311 Any child under two years of age must be held by an adult passenger during taxi, takeoff, landing and anytime the Fasten Seat Belt Sign is illuminated or be restrained in an approved CRS. Each person who has reached his/her second birthday will have available an approved seat and seatbelt. The age of each child will be verified by the PSA’s upon check-in. An approved CRS does not count towards a passengers carry-on luggage limit. INFLIGHT PROCEDURES MANUAL 4.20 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

The CRS should be properly secure and the child should be properly secured within the CRS. Additionally, the child should not exceed manufacturers weight limitations for the CRS.

10.1 Approved Child Restraint Systems

The CRS should be placed in forward facing seats only and bear the following label: “THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE STANDARDS”

Any CRS manufactured after February 26, 1985 must bear both of the following labels: “THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE STANDARDS” and “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT.” Seats manufactured to foreign standards and approved by the United Nations must bear a stamp, decal or other label that indicates foreign government approval. The CRS must either bare a label showing approval of a foreign government or a label showing that the CRS was manufactured under the standards of the United Nations.

The “E” is consistently used in the label, but the number to the right of the “E” can change as it is the distinguishing number of the country granting approval of the CRS. The CRS must bear a label or markings showing FAA approval through an STC. The CRS must be clearly marked showing FAA approval under § 21.305(d) and bear the label “FAA Approved in Accordance with 14 CFR 21.305(d).

10.2 Unacceptable Child Restraint Systems

The following may not be used during takeoff, landing and whenever the Fasten Seat Belt sign is illuminated: INFLIGHT PROCEDURES MANUAL 4.21 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Unlabeled seats or seats manufactured before January 1, 1981. • Seat belt extensions, vest/harness devices attached to the parent or lap held restraints. • Booster type seats even though certain types bear labels showing that they meet applicable U.S., United Nations or foreign government standards. • Any other child restraint device that positions the child on the lap or chest of an adult (i.e., Snugglies)

10.3 Approved Usage Locations • A non-window seat, provided access to the aisle is not impeded for a passenger not traveling with the child. • A non-aisle seat in the middle row of a double-aisle seat grouping,

10.4 Use in an Aircraft Seat

To guarantee a seat for the use of a CRS, the accompanying adult must purchase a ticket for that child. However, seats in approved locations, which have not been reserved and are beside the accompanying adult, may be used for a CRS. If parents purchase a ticket and the device is approved for use onboard an aircraft, it must be allowed. Since a passenger seat cannot be guaranteed unless purchased, any CRS for an un- ticketed child must be of a size to fit in an approved stowage area or be checked. • An infant CRS for children under 20 pounds may be placed in the aircraft seat so that the infant is facing the rear of the aircraft. • CRS's for children weighing 20-40 pounds should be placed so the child is facing the front of the aircraft. • Except for an FAA approved CRS secured in a seat during takeoff and landing, a CRS's must be stowed as carry-on luggage prior to surface movement and landing.

NOTE More than one CRS may be in the same row if the children are from the same family or traveling as a group and as long as each child has access to an oxygen mask in the event of a decompression. INFLIGHT PROCEDURES MANUAL 4.22 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Table 4.1 Responsibility Chart for Use of CRS Onboard the Aircraft

Accompanying Adult Passengers Responsibility Flight Attendant Responsibility

CRS is approved. Visually check all labels on CRS to ensure approval. Proper positioning of the CR on the aircraft seat in accordance with CRS appears to be properly installed in the manufacturer instructions. the forward facing passenger seat. Proper securing of the child in the Child must not exceed the specified CRS according to the manufactur- weight limitations of the restraint device. ers instructions whenever the Fasten Seat Belt sign is illumi- Advise adult passengers that CRS must nated. remain secured to the aircraft seat whenever there is turbulence or the The restraint system must be in Fasten Seat Belt sign is illuminated. good working order. Inform adult passenger that in the event Attends to the child during flight. of an evacuation, the CRS must remain on the aircraft and only the child shall be removed. Ensure CRS is not in an emergency exit row or one row forward or aft of any emergency exit row. Ensure children in CRS are secured in their seat whenever the FASTEN SEAT- BELT sign is illuminated.

11 NO CARRY-ON LUGGAGE PROGRAM 14 CFR 121.589, OpSpec A011 • Avatar Airlines is a “No Carry-On Baggage Program” carrier. Avatar Airlines operates on the two (2) and one (1) policy. Customers are allowed two (2) personal items and one (1) valet checked bag.

NOTE Federal Air Marshal Team Members are exempt from the No Carry-On Baggage Program limit on the number of personal items allowed on board.

• Customers are limited to one (1) planeside/valet bag. These bags are surrendered planeside and loaded into the cargo compartment. The Passenger Service and Ramp Agents are responsible for identifying these bags and will place a valet tag on them. Items that do not meet the personal items criteria must be checked as a valet bag and cannot be accommodated in the cabin. Valet checked bags may not be more than 45 linear inches. This policy is to be routinely enforced. It also applies to non-revenue customers and deadheading crew members. INFLIGHT PROCEDURES MANUAL 4.23 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• The Flight Attendant cannot close the PAX Entry Door until all personal items are stowed. The Flight Attendant must make a final cabin check at departure time to ensure this has been accomplished. • Personal items cannot be stowed with emergency equipment. • If you notice a customer on board with an item not approved by the TSA (such as sharp objects, firearms, ammunition for firearms, tools, self defense items, flammable items, disabling chemicals, other dangerous items, etc.), follow the procedures listed below. - Notify the Captain immediately - Confiscate the item for the remainder of the flight and consult the Captain - Turn the item over to airport authorities upon gate arrival Personal items in the cabin cannot exceed 36 linear inches, excluding a guitar. Customers must be able to safely secure each piece in the overhead bin, under the seat stowage area, or in an approved personal item stowage location. Personal items include: • Handbag (pocketbook or purse) • Laptop computer and case • Camera and case • Small tote bag • Shoulder bag • Small backpack • Briefcase • Book bag • Pilot’s navigational bag • Other personal items of similar size • Food for immediate consumption • Pet Carrier (refer to Acceptance of Pets for policy details) • FAA approved child restraint for an infant or child

NOTE Refer to the Child Restraints and Infants/Lap Children sections of this chapter for policy and procedures concerning approved and non-approved child restraints.

• Coat compartments and closets on board an aircraft can only contain personal items (refer to the station assignment charts for designated crew bag stowage locations). The Flight Attendant will count the number of personal items stowed in these compartments and report that count to the flight crew for weight and balance calculations. INFLIGHT PROCEDURES MANUAL 4.24 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• The following are not considered personal items and may be brought on board: - An overcoat, wrap or hat - A reasonable amount of reading material - Diaper bag for an infant or child - Assistive devices (e.g., walkers, crutches, canes, braces, prosthetic devices, portable oxygen concentrators (POC) or other medical devices on which the customer is dependent).

NOTE Although not counted, these articles must be properly stowed in an approved personal item location for taxi, takeoff, approach and landing

11.1 Approved Personal Item Stowage Locations • All available under seat storage area (remember to utilize under seat storage at unoccupied seats)

NOTE No part of a personal item may protrude beyond the fully upright seatback or cause obstruction to customer movement to/from/across the aisle.

• All overhead bins (except those not partitioned that contain emergency equipment) • All compartments equipped with closure doors, except galley compartment and lavatory • Seatback pockets are designed to restrain lightweight items for all phases of flight, including taxi, takeoff, and landing. Items restrained in the seatback pocket must: - Not exceed a total of 3 pounds - Not block or hinder customer egress - Be properly restrained to prevent being dislodged

NOTE The following are some examples of items that are acceptable: Safety Briefing Cards, Magazines, Airsick bags, MP3 players, eyeglasses, cell phones, tablets, beverage (less than 32 fl.oz) and small food items. INFLIGHT PROCEDURES MANUAL 4.25 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

11.2 Closet Stowage

All items, other than the crew bags, will be arranged by the Flight Attendant. Closets are designed to retain their contents regardless of orientation and stacking, provided placarded weights are complied with. However, it is Company policy not to stack anything on top of any customer item. Flight Attendants will consult with the customer while assessing hanging items to determine if it is appropriate to valet check crew suitcases from the closet to C4 cargo in order to prevent damage to customer personal items, such as wedding gowns, that need to be stored in the FWD closets (C1). On the 747-400, the AFT LH closet (C2) should be used to hang such customer personal items, if possible, rather than valet checking crew suitcases. If crew bags are valet checked, notify the arrival station to deliver them to the crew upon arrival. Unclaimed bags will be sent to the baggage claim area.

NOTE If the FWD closet (C1) is inoperative, the Flight Attendant will notify a Ground Agent that crew suit cases must be valet checked from the closet to C4 cargo. Based on aircraft Weight and Balance requirements, crew suitcases are only permitted in the locations listed in the specific aircraft Station Assignment chart.

11.2.1 Assignment chart.

• FWD Closet (C1) • FWD closet hanging rod - maximum four garment bags or 40 lb. • FWD closet floor - 100 lb. maximum • Hanging rod - maximum (2) garment bags • AFT RH closet (C3) • Hanging rod - maximum (2) garment bags

NOTE Flight Attendants must include the number of customer personal items in all closets when completing the Weight and Balance form.

• Assisting devices (e.g., canes and crutches) may be stowed under customer seats (except in designated exit seats) adjacent to the aircraft fuselage, provided they do not block an exit, or in an overhead bin. • No personal items or articles of clothing will be stowed in any emergency equipment storage space, seatback pocket, lavatory, galley compartment or in the cockpit. INFLIGHT PROCEDURES MANUAL 4.26 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• The only items allowed in seatback pockets during taxi, takeoff and landing are magazines, airsickness bags and Safety Briefing Cards. Seatback pockets may be used for personal items during flight only.

NOTE Should the amount of personal items exceed the available space in the cabin, the Flight Attendant(s) will give the excess personal items to the Ground Agent to be tagged as valet baggage and placed in the cargo compartment. Customers will claim their personal items at planeside upon deplaning.

11.3 Seat Loaded Items (Unusual Articles)

Seat loaded items are described as unusual articles, including musical instruments or other large, valuable items for which a customer purchased a window seat. Bass fiddles may not be carried in the cabin on Company aircraft. No more than three (3) seat loaded Items are allowed on board the aircraft and the Captain must be notified of the location of all seat loaded items. Seat loaded Items may be strapped into any approved window seat under the following conditions: • It does not block passage to the exits and does not hinder the egress of an evacuation • It is properly secured with a seatbelt • It is packaged or covered so that possible injury to customers or Flight Attendant(s) is avoided • Its location does not restrict the use of any exit • Its location does not obscure any customer’s view of the ‘Fasten Seatbelt’, ‘No Smoking’ or ‘Exit’ signs • It complies with Avatar Airlines Weight and Balance policy

NOTE Only the customer requesting the service may occupy the adjacent seat. These seat loaded items cannot be placed in an aisle seat, they must be accommodated in a window seat next to the customer.

11.4 Unaccompanied Articles or Baggage • For reasons of safety, security and compliance with the Federal Regulations, crew members will not accept unaccompanied articles or baggage for carriage in the cockpit or cabin of the aircraft EXCEPTION: • Medical shipments may be carried in the cabin in approved storage locations • Prior to departure, the Flight Attendant shall notify the Captain that medical shipments are on board • During the “In Range” call, the Flight Attendant shall request the Captain to provide the station with advance notification of the medical shipment INFLIGHT PROCEDURES MANUAL 4.27 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Upon arrival, Flight Attendant will deliver the medical shipment to Agent meeting the flight

NOTE If shipment includes dry ice, it is considered Hazardous Materials and will be accompanied by an Notification to Captain (NOTOC) form. Refer to the Hazardous Materials section of the Safety and Security chapter for limitations and procedures.

11.5 Valet Bag Tag

Avatar Airlines utilizes a valet bag tag to identify customer baggage which is to be surrendered planeside. Gate Agents are responsible for identifying these articles; however, Flight Attendants may carry and use valet bag tags when they deem necessary during boarding. Valet bag tags have been placed in each crew room for Flight Attendant convenience. Valet tagged bags should be placed onto a designated cart or left on the jetbridge near the aircraft entry door to ensure they are placed into cargo by ramp personnel. At no time should a valet tagged bag be brought into the cabin for stowage.

11.6 Assistive Mobility Devices

There is no limit to the number of assistive/mobility devices a passenger may bring onboard the aircraft provided they are packaged correctly and are consistent with the requirements of FAA safety regulations for carry-on items. The Lead Flight Attendant is responsible for ensuring that all Flight Attendants stow assistive mobility devices and restrain them to ensure they will not shift under emergency load conditions. Weight limitations for each restraint or tie down area will be taken into consideration to ensure articles do not shift under specified load conditions. Assistance in retrieving these articles should be offered to passengers with a disability, elderly passengers, and passengers who are forced to stow items far away from their assigned seat. • In an aircraft in which a closet or other approved stowage area is provided in the cabin for passenger carry-on items, of a size that will accommodate a folding, collapsible, or break-down wheelchair, Avatar Airlines shall designate priority stowage space as described below, for at least one folding, collapsible, or break-down wheelchair in that area. An individual with a disability who takes advantage of Avatar Airlines offer to pre-board the aircraft may stow his or her wheelchair in this area, with priority over the carry-on items brought onto the aircraft by other passengers embarking at the same airport. An individual with a disability who does not take advantage of a carrier's offer of the opportunity to pre-board may use the area to stow his or her wheelchair on a first-come, first serve basis along with all other passengers seeking to stow carry-on items in the area. • If an approved stowage area in the cabin is not available for a folding, collapsible, or break-down wheelchair, the wheelchair shall be stowed in the cargo compartment. When a folding, collapsible, or break-down wheelchair cannot be stowed in the passenger cabin as carry-on luggage, Avatar Airlines shall provide for the checking and timely return of passengers' wheelchairs and other assistive devices as close as possible to the door of the aircraft, so that passengers may use their own equipment to the extent possible, except where this practice would be inconsistent with DOT regulations governing the transportation of hazardous materials and return of articles in an international airport. INFLIGHT PROCEDURES MANUAL 4.28 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Approved stowage areas for assisted mobility devices. • xx closet Figure 4.2 Process for Selecting Wheelchair Battery Stowage INFLIGHT PROCEDURES MANUAL 4.29 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

11.7 Canes

Visually impaired passengers may use one of two kinds of canes: folding (telescoping or collapsing) or rigid (41/2 to 5 feet in length). Canes, including flexible travel canes may be stowed in any of the following locations: • Under any series of connected passenger seats in the same row, if the cane does not protrude into an aisle and if the cane is flat on the floor. • Between a non-emergency exit window seat and the fuselage, if the cane is flat on the floor. • Beneath any two non- emergency exit window seats, if the cane is flat on the floor. • In accordance with any other method approved by the Administrator.

11.8 Orthotic Positioning Device (OPD)

An orthotic positioning device is a device or support brace that is designed and used to help support and position a person with a disability into an aircraft seat. The device makes it possible for the aircraft seat belt to be used as the primary method of restraint. OPD’s are used by people who have a disability of the pelvis, hips, trunk as well as people who have difficulty controlling the movement of their body, have muscle spasms or experience absent or impaired sensation in the affected area. Each OPD is uniquely designed to meet the specific needs of each individual and there are various manufacturers of OPD's. An acceptable OPD must be equipped with internal restraints to position the person in the device to provide security and support. The OPD must not be attached to the aircraft seat. Flight Attendants do not need to know how to operate an OPD but are responsible for ensuring the seat belt is being used correctly. A passenger may use an OPD in any seat except an exit seat as long as the OPD does not block egress from the aircraft. An OPD may be used if it is medically necessary and the aircraft seat belt provides the primary method of restraint. In most cases, the need for the passenger to use the OPD will be apparent. Observation of the person or obtaining verbal assistance from the passenger or their attendant will be considered sufficient to determine the medical need.

11.9 Strollers

Non-collapsible strollers must be checked. The stroller may be checked with a gate claim tag and delivered to the passenger in the Jetway upon arrival.

NOTE Umbrella strollers may be hung in an enclosed coat closet. INFLIGHT PROCEDURES MANUAL 4.30 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Approved Stowage Locations For Fully Collapsible Strollers: • Enclosed overhead compartments. • Under the seat in front of the passenger at a non-emergency exit window seat, provided it does not restrict access to or use of any exit or aircraft aisle. • Crosswise under the center set of seats.

12 EXIT SEATING PROGRAM 14 CFR 121.585, OpSpec A022 An exit seat is defined as a seat from which passengers may proceed directly to an exit without entering an aisle. Company Personnel are required to determine the suitability of each passenger permitted to occupy an exit seat. The Passenger Service Representative at the gate or ticket counter must inform the passenger that they are seated in an exit seat and will make the initial determination. The following rows are considered emergency exit seats on Company aircraft: • need updated The Flight Attendant will ensure that exit seat criteria has been met. This decision is based on the passenger’s apparent ability to open an emergency exit: (e.g., the passenger’s mental perception as well as general strength, dexterity and mobility). Exit seating information is printed on the outside cover of the Safety Briefing Card and placed on all Company aircraft in the seat pockets. The Flight Attendant must ensure that the cards are in each seat pocket. Passengers seated in exit seats must be able to do all of the following: • Locate the emergency exit • Recognize the emergency exit opening mechanism • Comprehend the instructions for operating the exit • Assess whether opening the emergency exit will increase the hazards to which passengers may be exposed and operate the emergency exit • Follow oral directions and hand signals given by a crew member • Stow or secure the emergency exit doors so that it will not impede use of the exit • Pass expeditiously through the emergency exit • Assess, select and follow a safe path away from the emergency exit The following passengers may NOT be seated in exit seats: • Anyone who cannot perform the activities listed above • Anyone younger than 15 years of age • Anyone who lacks the ability to read and understand instructions or spoken commands INFLIGHT PROCEDURES MANUAL 4.31 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Anyone who lacks sufficient visual capacity to perform one or more of the functions listed • Anyone who lacks sufficient aural capacity to hear and understand instructions shouted by a Flight Attendant, without assistance beyond a hearing aid • Anyone who has other responsibilities such as traveling with small children seated elsewhere or acting as a required attendant for an individual with disabilities • Anyone with a condition that might harm them or prevent them from operating the emergency exit

12.1 Boarding

Flight Attendants must visually check passengers in the exit seats to determine if they meet the requirements for exit seating as well as check the location of passengers with disabilities.

NOTE An “Exit” designator on the boarding pass will serve as a check system for Agents and Flight Attendants when boarding flights to ensure the passenger meets exit seat criteria.

Five minutes prior to departure: • Deliver “Confirmation PA,” which includes exit seating information • Show exit seated passengers the Safety Briefing Card and point out exit seat criteria. Refer to Individual Exit Seat Briefing policy listed below. • Verbally confirm that each passenger seated in an exit seat is aware of responsibilities associated with seat assignment • Exit seat requirements must be maintained throughout entire flight Re-seat passenger(s) as necessary. Refer to Seat Moves policy listed below. Individual Exit Seat Briefing - Flight Attendant will give individual briefing to each person seated in exit seats prior to departure “Good (morning/afternoon/evening) I’d like to inform you that you are sitting in an exit seat. Please review the exit seat requirements and operating instructions on the Safety Briefing Card.” - Flight Attendant will display Safety Briefing Card from seatback pocket “Are you willing and able to perform these functions?” “Please let me know if you have any questions. Thank you.”

NOTE Passenger must verbally respond to the Flight Attendant. INFLIGHT PROCEDURES MANUAL 4.32 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

12.2 Seat Moves

If it is necessary to move a passenger to a non-exit seat, advise them that federal regulations which govern exit seating are for their safety and the safety of other customers. Flight Attendants may coordinate seat moves with other passengers. Be discreet and offer to assist the passenger with moving their personal belongings. If the passenger refuses to move to an unrestricted seat, notify the Captain or Agent.

12.3 Cabin Check

Prior to entry door closing, Flight Attendants will complete an exit seat and personal item storage check. Verify window shades are open at exit seats or windows used to assess conditions outside exits (e.g., seat 1A). (will need to update window seat locations for outside assessment)

12.4 Departure

All required passenger briefings such as exit seat briefing and four point briefing must be completed prior to notifying Captain “Ready for Taxi,” indicating door is closed and all final checks have been completed.

12.5 Taxi and In Flight

Flight Attendants will be available for passenger questions*. If passengers identify themselves as requiring additional exit seat information, the Flight Attendant should use the Safety Briefing Card as a reference tool. *Only safety related duties are to be performed during Taxi/Surface Movement.

12.6 Prior to Landing

Flight Attendants will need to recheck passengers in exit seats to determine if they still fit the profile for exit seating and make certain that a non-qualified passenger has not moved into these seats. Verify window shades are not pulled at exit seats, or windows used to assess conditions outside exits (e.g., seat 1A).

12.7 Conflict Resolution 14 CFR 121.585(m)(1), 121.585(m)(2), 121.585(n)(iv), 121.585(l) Passengers are required to comply with crew members instructions concerning exit seat seating restrictions. If a passenger cannot or does not wish to perform all these functions, you must reseat the passenger. Flight Attendants may not require persons to disclose their reasons for wanting to be reseated. In the event of a full load, the designated Flight Attendant must choose another passenger to exchange seats. If the Flight Attendant is unable to get another passenger to agree to sit in the exit seat, the Lead Flight Attendant must make an announcement to solicit a volunteer for the exit seat. (See Chapter 5, Section 10.) INFLIGHT PROCEDURES MANUAL 4.33 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

If no passenger meeting the criteria is willing to be relocated to an exit seat, the passenger may be denied transportation on the basis of FAA safety regulations. Passengers may also be denied boarding if: • They refuse to comply with exit seat seating criteria given by a crew member, PSA or any other authorized Company employee. • They have a physical handicap and can only be accommodated in an exit seat. Suitability to occupy an exit seat shall be made in a non-discriminatory manner consistent with the FAA requirements. PSA's, Complaint Resolution Officials (CRO) and Flight Attendants are required to make this determination. A CRO will be responsible for handling disputes concerning exit seat seating and will make the final decisions for denial of transportation should any passenger refuse to comply. In the event that an exit seat is occupied by a passenger who is unqualified for an exit seat and has not been successfully reseated by the procedures outlined above, the Lead Flight Attendant shall: • Produce the safety information card and briefly explain the U.S. Code of Federal Regulations regarding exit seat seating. A non-exit seat on the same flight will be offered. • If the non-exit seat on the same flight is not desired by the passenger, the passenger will be offered a desirable seat on another flight. If the above attempts are unsuccessful, the Lead Flight Attendant will advise the Captain of the situation. Avatar Airlines Complaint Resolution Official shall advise the passenger of the following: “By remaining in an exit seat, you are placing this airline in violation of the U.S. Code of Federal Regulations. This aircraft will not depart from the gate until all passengers seated in exit seats meet the qualifications described in the regulation.” The passenger will then again be asked to move. Should the passenger still refuse to move, the Captain will authorize one or more of the following options: • The passenger will be denied transportation, and the appropriate booking agency and/or airline will be notified. • The passenger will be removed from the aircraft. • The CRO will explore further options for travel.

13 PROHIBITION ON INTERFERENCE WITH CREW MEMBERS 14 CFR 121.580 • No person may assault, threaten, intimidate, or interfere with a crew member in the performance of the crew member's duties onboard an aircraft being operated. • Passenger non-compliance with the Code of Federal Regulations or Avatar Airlines policies and procedures may be construed as interference with crew member duties. INFLIGHT PROCEDURES MANUAL 4.34 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

13.1 Reporting Violations

All Flight Attendants who witness or are involved with an event must complete and submit an IDAIR to the Lead Flight Attendant prior to trip conclusion. The Lead Flight Attendant will then submit the report to the OCC via e-mail. on-line or in person upon completion of the flight.

14 AUTHORITY TO REFUSE TRANSPORTATION 14 CFR 121.575(c), 121.586(a) Avatar Airlines legal and moral responsibility is to transport all passengers without discrimination. Avatar Airlines accepts only those passengers whose mental or physical condition will not jeopardize the safety of the aircraft or its occupants and will not require extraordinary attention from the Flight Attendants. Refer any question on acceptability to the PSA or Complaint Resolution Official. The following is a list of persons NOT acceptable for transportation: • Appear to be intoxicated. • Appear to be under the influence of drugs. • Require intravenous feeding (unless traveling with assistant). • Are unruly, obnoxious or disorderly. • Cannot be carried in accordance with Avatar Airlines procedures. • Require medical attention throughout flight. • Refuse to produce positive identification. • Are of unsound mind. • Refuse to permit search of his or her property.

NOTE 1) Passengers are not permitted to carry their own oxygen on Company flights. If a passenger requests oxygen prior to departure, notify the Lead Flight Attendant immediately. 2.) Avatar Airlines will not transport passengers who are in need of continuous medical oxygen. Medical oxygen is only provided to passengers for emergency first aid use only.

15 ARMED INDIVIDUALS 14 CFR 121.575(b)(3), 49 CFR 1544.201, 1544.219, 1544.221, 1544.223 Federal Aviation Regulation 49 CFR 1544.201 states that no person shall carry on their person a deadly or dangerous weapon, either concealed or unconcealed, while traveling aboard a commercial Aircraft unless otherwise exempted by 49 CFR 1544.219, 1544.221 and 1544.223. Company policy further prohibits the carriage of weapons by any person while on Company Aircraft or on other Company property except as specifically authorized. Exceptions are officials of Federal, State, or Municipal/County Governments who are authorized by such governments to carry firearms or other weapons and are doing so in the line of duty. INFLIGHT PROCEDURES MANUAL 4.35 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Only authorized law enforcement personnel may carry weapons onboard an aircraft (all other weapons must be carried as checked luggage in cargo compartments.) The PSA inspects the Armed Individual's (LEO) credentials and completes the “Notice to Armed Individuals Form” (See Form OFY-300 below) All crew members must be aware of the seat location of any Armed Individual(s) onboard the Aircraft. The Captain will provide seat numbers of all authorized persons carrying a firearm to the Lead Flight Attendant prior to departure. Flight Attendants must discreetly make all Armed Individuals aware of the location of any other Armed Individuals onboard. Flight Attendants may not serve alcoholic beverages to person(s) carrying a weapon.

15.1 Law Enforcement Officer and Animal

Avatar Airlines will accept, without additional charge, an animal (typically a dog) trained in explosive and narcotic detection, search and rescue, arson or other bona fide uses when properly harnessed and muzzled, and accompanied by its handler. They may be seated anywhere in the cabin except in Emergency Exit rows and the dog will not be allowed to occupy a seat. When possible, the handler should be assigned a window seat or bulkhead to keep the dog outboard of other passengers. The handler must be a Law Enforcement Officer on official emergency status with proper confirmation document for the animal. INFLIGHT PROCEDURES MANUAL 4.36 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

Form 4.1 Notice to Armed Individuals (Form OFY-300)

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16 PRISONERS AND PERSONS IN CUSTODY Prisoners and other persons in custody shall not be accepted on any Company flights. INFLIGHT PROCEDURES MANUAL 4.37 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

17 PASSENGER MISCONDUCT

17.1 Disruptive Passengers

Avatar Airlines is in the business of transporting passengers and providing passenger service. On occasion, situations may arise when passengers display their frustration with outbursts of emotion directed at the airline. Flight Attendants are expected to be understanding in trying to resolve the frustrations of the passenger. If possible, attempt the following: • Listen to the passenger. Sometimes being given the opportunity to vent frustration is all that is required. • Remain calm and professional. Do not take the passenger's anger as personal and respond in kind. • Determine the passengers underlying need and offer solutions to solve the problem. Flight Attendants should notify the Purser/Lead FA, who will attempt to defuse situation. If the Lead FA is unsuccessful, he/she will notify the Captain immediately. While Flight Attendants are expected to remain calm when dealing with passengers, they are not expected to tolerate physical abuse of any kind.

17.2 Passenger Removal

The Captain may request a disruptive passenger be removed from the aircraft. Removal will be at the most appropriate time, which may be at the trip’s destination or may necessitate a diversion to the nearest suitable airport. Crew members will not actively participate in the removal of a passenger unless such participation cannot be avoided. However, if an unscheduled stop is made to remove a passenger, the Captain has the authority to issue all necessary orders and make all necessary arrangements for removal. If the flight is on the ground, PSA's, working under the direction of the Manager of Stations, GSC or Captain, should attempt to persuade the passenger to deplane voluntarily. If all efforts at persuasion fail, the passenger shall be removed by using only such force as is reasonably necessary. In most cases, a passenger will deplane voluntarily if politely, but firmly, escorted from the aircraft. Under no circumstances will any employee or third party be allowed to assault, injure or mistreat a passenger.

17.3 Reporting Violations

All Flight Attendants who witness or are involved with an event must complete and submit an IDAIR to the Lead Flight Attendant prior to trip conclusion. The Lead Flight Attendant will then submit the report to the OCC via e-mail, on-line or in person upon completion of the flight. INFLIGHT PROCEDURES MANUAL 4.38 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

18 SMOKING REGULATIONS 14 CFR 121.317(a), 121.317(c), 121.317(g), 121.317(h), 121.317(i), 121.317(k) The Code of Federal Regulations prohibit smoking at any time onboard an aircraft when the No Smoking sign is illuminated. All Flight Attendants must actively enforce smoking regulations in a tactful and positive manner. Smoking is prohibited on all Company flights.

18.1 Passenger Non-Compliance • Avatar Airlines is not expected to have passengers arrested who violate the smoking ban or who tamper with aircraft smoke detectors. • If you witness a passenger smoking, and the passenger immediately extinguishes the smoking material when advised it is against the law, no further action is necessary. However, an IDAIR must still be filled out and submitted to the Lead Flight Attendant prior to the completion of the flight. • Having a Law Enforcement Officer meet the flight on arrival is not necessary unless the confrontation escalates beyond violation of smoking regulations and the passenger's actions are interpreted as interference with a crew member. • If a passenger is smoking in the cabin, politely but firmly remind them that all Company flights are non-smoking and that the No Smoking sign is illuminated. Ensure that the cigarette/cigar is disposed of in a cup of water and placed in the approved ash tray either located in the seat arm rest or on the outside lavatory doors. • If a passenger continues to smoke after being notified by a Flight Attendant that is it not permissible to do so, issue them the Notice of U.S. Federal Regulation Violation (Form OFI-202) and notify the Captain.

18.2 Enforcing No Smoking Regulations 1) Be aware of passengers falling asleep with lighted cigarettes during cabin walk-through and compliance checks. 2) If it is highly suspected that a passenger is smoking in a lavatory (i.e. strong smell of cigarette smoke, lavatory smoke detector emits alarm/ amber light on outside lavatory illuminates) do the following: Immediately proceed to the respective lavatory and knock loudly on the door three times firmly stating the following: “This is the Flight Attendant. I must enter the lavatory now.” Once you have knocked on the lavatory door, open the lavatory door by doing the following: • Insert a small flat object into the OCCUPIED indicator and move the lock to VACANT. Turn the doorknob, push inward or pull outward and open door; • Politely but firmly ask the passenger: “Have you been smoking and if so, where is the cigarette/cigar located?” INFLIGHT PROCEDURES MANUAL 4.39 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

• Politely but firmly ask the passenger to remove themselves from the lavatory for safety reasons and do the following: - Open all lavatory trash compartments and conduct a thorough search of the trash bin for any signs of smoke, fire or a smoldering cigarette. - Check lavatory counter top and sink area as well as lavatory floor areas for any signs of smoke, fire or smoking materials. - Check lavatory flapper/access doors for any signs of smoke or fire. - Once the cigarette has been located, properly dispose of it by dousing the cigarette in water ensuring it is out, and dispose of it in the lavatory ash tray located on the outside door. Notify the Lead Flight Attendant or Captain immediately and continue to monitor the lavatory area and flapper/access doors for any further signs of smoke or fire. - If smoke detector alarm has gone off, reset the lavatory smoke detector unit by placing a fine point object such as a ball point pen or pencil into the alarm interrupt switch. (See Chapter 8)

NOTE Even if a cigarette or cigar is surrendered from a passenger, a thorough check of the lavatory area must take place to ensure there is no further potential fire risk.

• Inform the passenger that they are in violation of the Code of Federal Regulation by smoking in a lavatory facility and while the No Smoking sign is illuminated. The Lead Flight Attendant shall ensure that another PA announcement is made regarding the no smoking policy.

18.3 Reporting Violations

Avatar Airlines must report violations of the smoking ban to the FAA, which may investigate incidents and impose civil penalties of up to $2,000. To help the investigation, report as much information as possible on an IDAIR. All Flight Attendants who witness or who are involved with the event must complete and submit an IDAIR to the Lead Flight Attendant prior to trip conclusion. The Lead Flight Attendant will then submit the report to the OCC via e-mail, on-line or in person upon completion of the flight. The Manager Cabin Safety will coordinate with the FAA. Try to obtain the passenger's name, address and obtain statements from witnesses. Include the passenger's seat number, boarding location, names and addresses of any traveling companions and physical description of the passenger in the report. Only report factual statements which pertain directly to the incident. Refrain from including emotional statements, personal opinions or rhetoric. INFLIGHT PROCEDURES MANUAL 4.40 CHAPTER 4 - PASSENGER ASSISTANCE ARevision: A avatar airlines 04-Nov-2020

19 ALCOHOLIC BEVERAGES 14 CFR 121.575

19.1 General

It is Company policy that passengers may not consume alcoholic beverages on our flights who are under the age of 21. Flight Attendants must request positive identification from any passenger who appears to be under the age of 30. If in doubt, ask for identification. • Alcoholic beverages consumed by a passenger must be served by the carrier. • Passengers who appear to be intoxicated will not be boarded and a passenger onboard an aircraft, who appears to become intoxicated during flight, shall not be served any more alcohol.

19.2 Reduced Alcohol Consumption Techniques Inflight

If a passenger starts showing signs of intoxication (i.e. glossy eyes, slurred speech, impaired mobility, etc.) discontinue serving the passenger alcohol. Food in the stomach can slow down the rapid rate of absorption of alcohol and minimize negative effects. Try to offer extra snacks. If the passenger is still persistent, politely and discreetly tell them that you are required by the FAA to discontinue serving them alcohol. Keep your message short, clear and professional. Allow passenger to maintain dignity by providing a way out of the situation such as offering an alternate beverage like coffee, juice or a soft drink. Never accuse a passenger of being intoxicated or drunk. If they cause a disturbance, follow the procedures outlined below.

19.3 Disturbance Caused by Intoxicated Passenger • Maintain control of passenger cabin. • Keep Captain informed of the situation. • Move passengers away from intoxicated passenger. • The Captain will arrange for a Ground Security Coordinator (GSC) to meet the flight upon arrival at the gate (or, if on the ground without flight crew onboard, notify the Lead Flight Attendant who will coordinate with the GSC.) • Obtain passenger's name, address, seat assignment and incident details for FAA action. If a passenger is preparing to drink or drinking an alcoholic beverage which you have not served them: • Advise them of the FAA regulation against doing so. • Explain to the passenger that Company policy states that they may consume their own alcoholic beverages as long as it is served to them by a Flight Attendant. Request that the passenger provide the alcohol to you and you may then serve it to them. Ensure that the alcoholic beverage container remains in your possession for the duration of the flight. INFLIGHT PROCEDURES MANUAL 5.1 CHAPTER 5 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 5 TOC Chapter 5 TOC

CHAPTER 5 - MEDICAL AID...... 5.1 1. General ...... 5.1 2. First Aid Kit ...... 5.1 3. Emergency Medical Kit (EMK) ...... 5.2 4. Providing of Effective Inflight Medical Assistance ...... 5.2 5. Illness/Injury Checklist ...... 5.3 6. Cardiopulmonary Resuscitation ...... 5.4 6.1 General...... 5.4 6.2 Non-Responsive Adults...... 5.5 7. Conscious Victim With Obstructed Airway (Choking) ...... 5.8 7.1 General...... 5.8 7.2 Abdominal Thrusts ...... 5.9 7.3 Chest Thrusts: Obese or Pregnant Victim...... 5.10 8. Unconscious Victim With an Obstructed Airway (Choking) ...... 5.11 9. CPR For Infants and Children ...... 5.11 9.1 General...... 5.11 9.2 Non-Responsive Infants and Children...... 5.12 10. Decompression Sickness ...... 5.15 10.1 General...... 5.15 10.2 Scuba Diving and Flying...... 5.15 11.Hypoxia ...... 5.16 11.1 Symptoms of Hypoxia ...... 5.16 11.2 Incapacitated Passenger...... 5.16 12.Passenger Death in Flight ...... 5.17 12.1 Disposition of the Body...... 5.17 13.STAT-MD ...... 5.18 13.1 General...... 5.18 14.Permission to Treat Children ...... 5.18 15.Medicine Brought on Board ...... 5.18 16.Administering First Aid During Landing ...... 5.19 17.Childbirth ...... 5.19 17.1 Preparation For Childbirth ...... 5.20 17.2 During Childbirth...... 5.21 18.Common Medical Problems and Treatment ...... 5.22 18.1 Airsickness ...... 5.22 18.2 Alcohol Intoxication ...... 5.22 18.3 Allergic Reaction ...... 5.22 18.4 Asthma ...... 5.23 18.5 Bleeding Wounds ...... 5.23 18.6 Burns ...... 5.23 18.7 Chest Pain ...... 5.24 INFLIGHT PROCEDURES MANUAL 5.2 CHAPTER 5 TOC ARevision: A avatar airlines 04-Nov-2020

18.8 Common Cold ...... 5.24 18.9 Cuts - Minor ...... 5.24 18.10 Diabetes Reaction ...... 5.24 18.11 Ear Discomfort ...... 5.25 18.12 Epileptic Convulsion ...... 5.25 18.13 Eye Injury ...... 5.26 18.14 Faintness ...... 5.26 18.15 Food Poisoning ...... 5.26 18.16 Fractures of Spine ...... 5.26 18.17 Fractures and Sprains ...... 5.27 18.18 Frost Bite ...... 5.27 18.19 Gastro Illness ...... 5.27 18.20 Heart Attack ...... 5.27 18.21 Heat Exhaustion ...... 5.28 18.22 Heat Stroke ...... 5.28 18.23 Hyperventilation ...... 5.28 18.24 Hypothermia ...... 5.29 18.25 Hypoxia ...... 5.29 18.26 Insect Stings/Bites ...... 5.29 18.27 Insulin Reaction ...... 5.29 18.28 Nose Bleeds ...... 5.30 18.29 Overdose ...... 5.30 18.30 Poisoning ...... 5.30 18.31 Seizure ...... 5.30 18.32 Shock ...... 5.31 18.33 Stroke ...... 5.31 18.34 Unconsciousness ...... 5.31 18.35 Vaginal Bleeding ...... 5.32 INFLIGHT PROCEDURES MANUAL 5.1 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Chapter 5CHAPTER 5 - MEDICAL AID

1 GENERAL First aid is the immediate and temporary care given to the victim of a sudden accident or illness until advanced medical assistance can be obtained. Flight Attendants will notify the Captain and fellow Flight Attendants at the first indication of a medical problem to allow for a coordinated and timely response by all parties. Depending on the severity of the medical problem, the Captain will either declare an emergency and, if necessary, begin coordinating a diversion with STAT-MD, the dispatcher on duty and ATC, or will utilize the appropriate medical advisory service as outlined below to further assess the patient's condition, direct the proper care, and make a determination if a diversion is medically necessary. The cockpit door should not be opened for incidents involving an illness or injury in the cabin. Always contact STAT-MD for any onboard medical event, regardless of the severity.

1.1 ABCD's of First Aid

The ABCD's of first aid is the emergency technique for recognizing and treating failures of the respiratory and circulatory systems. The primary emphasis is placed on maintaining a victim’s: • Airway • Breathing • Circulation • Defibrillation If, at any point, a passenger becomes unresponsive, begin CPR. Always obtain and attach the AED and follow the voice prompts given by the machine. Flight Attendants are required to complete an IDAIR (Form OFE-500) and submit it to the Lead Flight Attendant prior to the completion of the flight.

2 FIRST AID KIT When a passenger or crew member is injured and needs basic first aid attention, the contents of the First Aid Kit (FAK) may be used. When items from the FAK are used, the Flight Attendant should notify the Captain and complete a Cabin Discrepancy Report so that the kit can be replenished at the next maintenance base. An IDAIR (Form OFE-500) must be completed and submitted to the Lead Flight Attendant prior to the completion of the flight.

NOTE Reference the Emergency Equipment chapter of this manual (CSM Chapter 8) for a list of contents found in the FAK. INFLIGHT PROCEDURES MANUAL 5.2 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

3 EMERGENCY MEDICAL KIT (EMK) EMK may only be used in a medical emergency situation by authorized medical personnel who provide a current medical license, or as directed by the Captain and/or a STAT-MD physician. If a passenger becomes gravely ill or seriously injured and requires more than basic first aid, contact STAT-MD and follow the direction of the STAT-MD physician as to whether or not a medical volunteer should be sought. Any passenger volunteering to assist must present proper identification. Preferred professional identification includes a wallet card identifying state medical licenser, local medical society membership, nursing or EMT license, or other state certification. Before breaking the seal on the kit, offer the content list to the volunteer in order to determine if any of the supplies are necessary for treatment. If the EMK is used, the Flight Attendant must complete an IDAIR, submit it to the Lead Flight Attendant, complete a Cabin Discrepancy Report and submit them to the captain prior to the completion of the flight.

NOTE Reference the Emergency Equipment chapter of this manual (IPM Chapter 8) for a list of contents found in the EMK.

4 PROVIDING OF EFFECTIVE INFLIGHT MEDICAL ASSISTANCE All Flight Attendants are trained and proficient to deal with medical emergencies which may arise on the ground or inflight. They are expected to provide leadership, direction and assistance while reassuring and maintaining the confidence of all the passengers. Flight Attendants are equipped to handle a multitude of medical problems, from basic first aid to CPR. They are expected to exercise good judgment, effective communication skills, teamwork, and provide assistance as required to any qualified onboard medical personnel. INFLIGHT PROCEDURES MANUAL 5.3 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

5 ILLNESS/INJURY CHECKLIST Table 5.1 Illness/Injury Checklist

Step Action

1. Call for FA assistance (i.e., yelling MEDICAL ASSISTANCE TO __LOCATION__), followed by obtaining universal precautions

2. The second Flight Attendant will be the runner and obtain any medical equipment required. A third Flight Attendant will contact the cockpit and relay information, as well as being responsible for completing the STAT-MD form..

3. The second Attendant will notify the Captain via interphone and provide a brief overview of the situation. The Captain will initiate a patch with STAT-MD.

4. If listed on the Passenger Manifest, seek the services of a VPES qualified individual. If necessary, the Lead Flight Attendant will make the following announcement: “Ladies and Gentlemen, we have a passenger in need of medical attention. If there is a physician or a medically trained individual on board who is willing to assist, please identify yourself by ringing the call button. Thank you.” If a medically trained passenger offers assistance: Request his/her medical credentials and inform the volunteer of the availability of the emergency equipment on board such as the FAK, EMK, and the AED. This information must also be conveyed to the Captain. NOTE: A list of the contents of the EMK is located on the outside of the kit.

5. Determine the nature of the illness and relay to the Captain/STAT- MD, where appropriate. If possible, have the victim or a traveling companion describe the illness and ask the following questions: • Have you had this illness before? If so, how many times and when was the most recent occurrence? • Have you seen a Doctor recently and for what reason? • Did the Doctor find any serious illness? • Did the Doctor approve of this flight? • Are you taking medication, shots, or treatments? If so, what and why? Where is the medication?

6. Follow the guidance of the STAT-MD physician as necessary. Step Action INFLIGHT PROCEDURES MANUAL 5.4 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.1 Illness/Injury Checklist

7. Administer first aid using available equipment and supplies as necessary. Refer to the “Symptom/Illness and Treatment Table” 5.10 in this chapter.

8. If possible, move others away from the victim to provide privacy while medical attention is being provided.

9. Monitor the situation and keep the Captain informed. If further treatment is required after landing, coordinate with the Captain to request that emergency medical services meet the flight.

10. Collect the following information and submit an IDAIR to the Lead Flight Attendant prior to the completion of the flight. • Passenger data • Applicable medical data • Type of injury/incident • Phase of operation • Incident facts • Incident location • Witnesses • Name of Flight Attendant completing report

6 CARDIOPULMONARY RESUSCITATION

6.1 General

Cardiopulmonary Resuscitation (CPR) is a method of supporting the circulation and respiration of a victim of cardiac arrest. Proper use of this technique requires thorough training, and refresher training is necessary to retain proficiency. The following procedures may be used to review techniques learned in formal training programs, but they should not be used as a substitute for such training. INFLIGHT PROCEDURES MANUAL 5.5 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

6.2 Non-Responsive Adults

If you encounter a non-responsive adult, the following steps should be followed: Table 5.2 CPR Technique

Step Action

1. Check for responsiveness: • Tap the victim; gently shake him/her and shout, “Are you okay?”

2. Call for help. • Make the announcement “MEDICAL ASSISTANCE TO (state location)” • Have a crew member notify the Captain/STAT-MD • Solicit medically trained assistance • Retrieve the AED/AED Prep Kit

3. Position the victim on the floor • Place the victim flat on his/her back while supporting the head and neck as one unit

4. Open the airway: • Tilt the head back with one of your hands on the victim’s forehead and list his chin with your other hand INFLIGHT PROCEDURES MANUAL 5.6 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.2 CPR Technique

Step Action

5. Check for breathing: • While maintaining an open airway, check for breathing for no more than 10 seconds • With your ear over the victim’s mouth, check for rise and fall of the chest, listen for escaping air during exhalation and feel for air flow on your cheek • If the victim is not breathing, place the CPR mask from the AED Prep Kit over the victim’s mouth and give two rescue breaths NOTE: The proper positioning of the CPR mask is as follows: Nose of mask facing victim’s nose

6. Check for signs of circulation: • Check victim for breathing, coughing, or body movement for no more than 10 seconds • If signs of circulation are present and the victim is not breathing, continue rescue breathing One (1) breath every five (5) seconds • If no signs of circulation are present, attach the AED and follow the voice prompts given by the machine INFLIGHT PROCEDURES MANUAL 5.7 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.2 CPR Technique

Step Action

7. Attach the AED (if no signs of circulation are present: • Remove the AED from the unit by unsnapping the sides. • Turn the AED on by pressing the ON button • Follow the voice prompts and place the electrode pads on the victim. • Once the pads are in place and plugged into the AED unit, the AED will begin its analysis. • Ensure no one touches the victim during the analysis by shouting “STAND CLEAR” over the victim. Once the analysis is done, the unit will provide instructions on what to do next. • If the unit states, “Shock advised”, wait for the unit to charge. Once charged, the unit will state, “Push to shock”. • Continue to command “STAND CLEAR!” and ensure no one is in contact with the victim. • Push the flashing button. Once the shock has been delivered, the unit will re-analyze the victim’s heart. Once again, ensure no one is in contact with the victim by shouting “STAND CLEAR!” over the victim. • The unit will administer up to three (3) shocks. Once the victim has regained a heartbeat and is breathing, place him in the recovery position (on his side, one hand under his head for support, and his leg draped over this bottom leg).

8. CAUTION DO NOT DETACH THE AED UNIT. IN THE EVENT THAT THE VICTIM GOES BACK INTO CARDIAC ARREST, FURTHER SHOCKS MAY BE NECESSARY. Keep the victim in the recovery position until medical help arrives. Detach the electrode pads from the unit and let medical personnel take the victim with the pads attached. INFLIGHT PROCEDURES MANUAL 5.8 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.2 CPR Technique

Step Action

9. If no pulse, start CPR”: • Check for signs of circulation for no more than 10 seconds. • If no signs of circulation are present, begin CPR. NOTE: Keep the AED unit attached while performing CPR. Locate the compression point: • The compression point is in the center of the chest between the nipples. Use 2 hands, one on top of the other. Begin chest compressions: • Compress the chest 1.5 to 2 inches in a smooth, even manner at a rate of 80 to 100 compressions per minute. • After each compression, release the pressure but do not lift your hands from the victim’s chest. • After thirty (30) compressions, deliver two (2) rescue breaths.

7 CONSCIOUS VICTIM WITH OBSTRUCTED AIRWAY (CHOKING)

7.1 General

This section describes the methods of treatment to use if a conscious adult or child is choking, which will be evident by the inability to speak, breathe, or cough forcefully. INFLIGHT PROCEDURES MANUAL 5.9 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

7.2 Abdominal Thrusts

If you encounter a conscious choking victim (adult or child) on the aircraft, the following steps in Table 5.3 should be followed: Table 5.3 Conscious Victim With Obstructed Airway

Step Action

1. Have the victim stand

2. Stand behind the victim and wrap your arms around the victim’s waist

3. Make a fist with one of your hands

4. Place the thumb side of your fist against the middle of the victim’s abdomen, just above the navel and below the rib cage

5. Grab your fist with your other hand and give five (5) quick inward and upward thrusts into the abdomen.

6. Check victim’s mouth to see if the object has dislodged after each set of thrusts. If the object has not dislodged, continue with abdominal thrusts

7. Continue until the object is forced out, the victim begins to cough or breathe, or the victim becomes unconscious INFLIGHT PROCEDURES MANUAL 5.10 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

7.3 Chest Thrusts: Obese or Pregnant Victim

If a choking victim is extremely obese or is noticeably pregnant, the previous procedures should not be administered. Adjustments to these procedures are required in order to accommodate the difference in the size of the victim. Table 5.4 Conscious Victim With Obstructed Airway (Large Victim)

Step Action

1. Have the victim stand

2. Stand behind the victim and wrap your arms around the victim under his armpits

3. Place the thumb side of your fist against the center of the victim’s breastbone

4. Grab your fist with your other hand

5. Give five (5) quick thrusts into the victim’s chest

6. Repeat the thrusts until the obstruction is cleared, the victim begins to cough or breathe or the victim becomes unconscious

7. If the victim becomes unconscious, lay the victim on the floor and follow the procedures for unconscious victim INFLIGHT PROCEDURES MANUAL 5.11 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

8 UNCONSCIOUS VICTIM WITH AN OBSTRUCTED AIRWAY (CHOKING) If you encounter a choking victim and the victim becomes unconscious, the following steps should be followed: Table 5.5 Unconscious Victim With an Obstructed Airway

Step Action

1. Call for help: • Make the announcement “MEDICAL ASSISTANCE TO (state location)” • Have a crew member notify the Captain/STAT-MD • Solicit medically trained assistance • Retrieve the AED/AED Prep Kit

2. Position the victim on the floor: • Place the victim flat on his back while supporting his head and neck as one unit

3. Open the airway: • Tilt the head back with one of your hands on the victim’s forehead and lift his chin with your other hand

4. Check for breathing: • While maintaining an open airway, check for breathing and check to see if an object is visible in victim’s mouth • If an object is visible, clear the object from the victim’s mouth • If an object is not visible or after clearing the object from the victim’s mouth, place the CPR mask from the AED Prep Kit over the victim’s mouth and give two rescue breaths

5. Check for signs of circulation: • Check victim for breathing, coughing, or body movement for no more than10 seconds • If the victim is breathing, maintain an open airway and monitor the victim • If the victim is not breathing, begin CPR

9 CPR FOR INFANTS AND CHILDREN

9.1 General

Infants up to age one and children one to eight years of age are given CPR using the same basic steps outlined for the adult victim. Adjustments to these procedures are required in order to accommodate the difference in the size of the victim. INFLIGHT PROCEDURES MANUAL 5.12 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

9.2 Non-Responsive Infants and Children

If you encounter a non-responsive infant or child the following steps should be followed: Table 5.6 CPR For Infants And Children

Step Action

1. Check for responsiveness: • Tap the victim; gently shake him/her and shout, “Are you okay”

2. Call for help: • Make the announcement “MEDICAL ASSISTANCE TO (state location)” • Have a crew member notify the Captain/STAT-MD • Solicit medically trained assistance • Retrieve the AED/AED Prep Kit

3. Position the victim: • Infant Place on back on a firm surface (floor, galley counter, etc.) while supporting his head and neck as one unit •Child Place the victim flat on his back on a firm surface.

4. Open the airway: • Infant Tilt head slightly and lift chin. Do not overextend the head •Child Tilt head and lift chin INFLIGHT PROCEDURES MANUAL 5.13 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.6 CPR For Infants And Children

Step Action

5. Check for breathing: • While maintaining an open airway, check for breathing for no more than 10 seconds • With your ear over the victim’s mouth, look for rise and fall of the chest, listen for escaping air during exhalation and feel for air flow on your cheek • If victim is not breathing, place the CPR mask from the AED Prep Kit over the victim’s mouth and give two rescue breaths • Infant Tightly seal the CPR mask over the infant’s nose and mouth, and give two short breaths, (puffs), pausing between each breath •Child Tightly seal the CPR mask over the child’s nose and mouth and give two breaths NOTE: The proper positioning of the CPR mask is as follows: • Infant Nose of mask facing infant’s chin •Child Nose of mask facing child’s nose NOTE: A reduced amount of air is required for an infant or a child INFLIGHT PROCEDURES MANUAL 5.14 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.6 CPR For Infants And Children

Step Action

6. Check for signs of circulation: • Check victim for breathing, coughing, or body movement for no more than 10 seconds • If signs of circulation are present, and the victim is not breathing, continue rescue breathing: One (1) breath every three (3) seconds If no signs of circulation are present, attach the AED to a child only and follow the voice prompts given by the machine Locate the compression point: • The compression point is in the center of the chest between the nipples Begin chest compressions: • Infant Using two (2) fingers, compress the victim’s chest 1/3 to 1/2 inch at a rate of 100 times per minute •Child Use only the heel of one hand positioned on the middle of the breast bone. The other hand can be slipped under the child to provide a firm back surface. Compress the victim’s chest 1/3 to 1/ 2 inches at a rate of 100 times per minute After thirty (30) compressions, deliver two (2) breaths. At the end of two minutes, check for signs of circulation: • If signs of circulation are present, open the victim’s airway and check for breathing • If the victim is breathing, maintain an open airway and monitor the victim. Administer oxygen • If the victim is not breathing, perform rescue breathing If no signs of circulation are present, continue CPR.

7. Attach the AED if no signs of circulation are present in a child: • Remove the AED from the unit by unsnapping the sides • Turn the AED on by pressing the ON button • Follow the voice prompts and place the electrode pads on the child in the following manner: Place one pad on the right side of the chest below the collar bone (same as adult) Place the other pad on the back, child’s left side below the shoulder blade INFLIGHT PROCEDURES MANUAL 5.15 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

10 DECOMPRESSION SICKNESS

10.1 General

Following a decompression, development of decompression sickness is possible. Symptoms are caused by gas expanding or evolving within the body. The more serious symptoms result from evolved gases, and the person should be instructed to remain quiet and keep affected areas immobile. Signs/Symptoms: • Fatigue • Numbness or paralysis • Choking • Coughing • Labored breathing • Chest pain • Unconsciousness • Deep burning sensation under sternum (chokes) • Deep pain in muscles and joints (bends) • Red rash on skin (paresthesia) • Dizziness • Possible shock • Nausea

WARNING

IF SYMPTOMS ARE NOT RELIEVED AFTER DESCENT, INSTRUCT PASSENGER TO SEEK MEDICAL ATTENTION FROM AN AVIATION MEDICAL EXAMINER. DECOMPRESSION SICKNESS CAN BE LIFE- THREATENING.

10.2 Scuba Diving and Flying

Should a passenger experience signs of decompression sickness during a flight: • Ask the passenger if he/she has been diving, and if so, when was the last dive and what was the depth of that dive • Notify the Captain and STAT-MD immediately and relay all information INFLIGHT PROCEDURES MANUAL 5.16 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

11 HYPOXIA Hypoxia is the lack of sufficient oxygen to the body cells or tissues. It is important to recognize the signs of hypoxia because these signs or symptoms may be your only indication that a slow decompression is taking place.

11.1 Symptoms of Hypoxia • Increased breathing rate • Light-headed or dizzy sensation • Tingling or warm sensation • Sweating • Loss of vision or reduced vision • Fatigue • Cyanosis (blue coloring of the skin, fingernails, lips, and ear lobes) • Poor coordination, impaired judgment • Behavior changes, feeling of euphoria or well-being Treatment for Hypoxia Administer oxygen. Oxygen administered within three to five minutes to a person unconscious from hypoxia usually results in rapid and complete recovery. This is why the Captain quickly descends to a comfortable altitude for breathing.

11.2 Incapacitated Passenger

In the event that a passenger becomes incapacitated and must be carried, Flight Attendants are not expected to do so but rather should instruct an ABP to perform the task using the following procedures: • If emergency personnel are present, ask that they move the victim • If emergency personnel are not present, two ABP's are needed to move the victim using the following steps:

Table 5.7 Incapacitated Passenger

Step Action

1. With the victim lying on the floor, one ABP should lift the upper portion of the victim’s body and place his arms under the victim’s armpits from behind. Ensure the victim’s arms are not dangling

2. The second ABP should straddle the victim’s legs and lift them at the knees

3. If the victim is carried from the upper deck to the main cabin, the ABP holding the victim’s legs should walk backwards down the stairs. A third individual should walk down the stairs ahead of the ABP's in order to break a fall INFLIGHT PROCEDURES MANUAL 5.17 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

WARNING

UNLESS THE AIRCRAFT IS BEING EVACUATED, DO NOT USE THIS PROCEDURE IF A NECK, HEAD, OR BACK INJURY IS SUSPECTED.

12 PASSENGER DEATH IN FLIGHT Only a medical doctor onboard or a trained medical specialist (nurse/EMT) in conjunction with a STAT-MD physician can make the determination that a death has occurred. Notify the Captain immediately. In flight, it is important that the Flight Crew concentrate on normal duties. Remember, this is a traumatic event and all personal contact or PA information should be of a sensitive nature.

12.1 Disposition of the Body • If possible, the deceased should be left where found or secured in a seat out of direct view and covered with a blanket. • It is advisable that as few passengers as possible be made aware of the incident. If possible, passengers should be relocated away from the area. • On arrival, ensure that the body is not moved until given permission by local authorities. • Personal property of the deceased passenger should be secured and turned over to the Station Manager or their designee. • A Injury/Damage/Accident/Incident Report (Form OF.E500) should be submitted within 24 hours of the incident.

NOTE Never place the deceased in a jumpseat.

Operations Control (in consultation with the Captain and/or STAT-MD) will make a determination if a diversion is appropriate. • Only a medical doctor onboard or a trained medical specialist (nurse/ EMT) in conjunction with a STAT-MD physician can make the determination that a death has occurred. Once the medical personnel have determined a death has occurred, a diversion may no longer be necessary. An IDAIR (Form OFE-500) should be completed and submitted to the Lead Flight Attendant prior to the completion of the flight. INFLIGHT PROCEDURES MANUAL 5.18 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

13 STAT-MD

13.1 General

STAT-MD is a hospital-based medical advisory service that provides emergency onboard medical assistance to the airline industry. STAT-MD is primarily used for inflight emergency medical incidents, but it can also be used for incidents that occur while on the ground (fitness to fly). If in the air, have the Captain contact STAT-MD through ACARS/Satphone. STAT-MD doctors are emergency room physicians that are linked to flight crews via radio/ phone patches. A communications specialist will answer the call and ask for specific medical details. Calls will then be connected to a doctor who “examines” the passenger over the phone with the help of the crew member. STAT-MD doctors will assess the patient's condition, make recommendations on a plan of care, and if a diversion is necessary, will discuss options with the Captain. Once the Captain indicates their most appropriate diversion possibilities, STAT-MD will advise which location has the appropriate level of medical care. The Flight Attendant will administer first aid as appropriate, request the assistance of any medical personnel on board and always contact STAT-MD through a phone patch via the Captain. STAT-MD will arrange for any necessary emergency medical help, such as EMT’s or ambulance service to meet the flight upon arrival at the gate. When possible, Flight Attendants should complete the STAT-MD Form and relay the information to the Captain prior to contacting STAT-MD. If time does not permit contact with STAT-MD, the Captain will evaluate the situation and consider making an unscheduled landing. The Captain will advise OCC to initiate a STAT-MD patch and advise the arrival station of the need for medical assistance. STAT-MD will notify local EMS and make all arrangements for transport of the passenger to a medical facility.

14 PERMISSION TO TREAT CHILDREN If a child is with a parent or legal guardian, ask the guardian's permission to treat the child, no matter how serious the condition. If the parent or guardian refuses to allow you to treat the child, follow these steps: • Document as much of the event as possible on an IDAIR and submit the form to the Lead Flight Attendant prior to trip conclusion. • Solicit the help of the Captain and/or the STAT-MD physician for further guidance • Solicit names and address of several witnesses

15 MEDICINE BROUGHT ON BOARD Do not accept medicine for storage. If refrigeration is needed, provide the passenger with ice in an airsick bag. Warn the passenger of the possibility of freezing, which can cause some medications to become useless or dangerous. Also, advise against administering injections when the flight is turbulent. INFLIGHT PROCEDURES MANUAL 5.19 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

16 ADMINISTERING FIRST AID DURING LANDING If first aid/medical attention is required during landing, if possible, a Flight Attendant should assign an ABP to sit with the victim so that the Flight Attendant can occupy his/ her jumpseat.

17 CHILDBIRTH The best way to help a mother deliver a baby is by remaining calm and giving her the encouragement she needs. There are three common symptoms that indicate the beginning of childbirth: • Bleeding - usually a small amount from the vagina • Water breaks - the water sac surrounding the baby ruptures and fluid is expelled from the vagina • Labor pains - pains may be cramp-like, starting in the back and moving around to the front.

NOTE Contractions may not be noticeable INFLIGHT PROCEDURES MANUAL 5.20 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

17.1 Preparation For Childbirth

If you encounter a passenger going into labor, the following childbirth preparation steps should be followed:

Table 5.8 Preparation For Childbirth

Step Action

1. Immediately make the announcement “MEDICAL ASSISTANCE TO (state location)”

2. Notify the Captain. The information provided will help the Captain decide whether it is necessary to make an unscheduled landing to save the patient’s life. The Captain will initiate a patch with STAT-MD.

3. If necessary, make the following announcement: “Ladies and Gentlemen, we have a passenger in need of medical attention. If there is a physician or medically trained person on board who is willing to assist, please identify yourself by ringing the call button. Thank you” If listed on the Passenger Manifest, seek the services of a VPES Qual- ified individual. If a medically trained passenger offers assistance: Allow the medical personnel to take over and provide assistance as required. Advise STAT-MD of the progression of events and provide the medical personnel with all available onboard medical resources.

4. Obtain the Biohazard Kit and don all universal precautions including gloves, hair net, face shield and eye mask. Thoroughly wash your hands with warm soap and water before donning gloves

5. Attempt to relocate the mother to a private area of the aircraft. If possible, request for other passengers to occupy empty seats in another part of the aircraft away from the mother.

6. Assist the mother in getting herself into a suitable position, preferably reclined in a first class seat. Place the red biohazard bag directly underneath the woman’s buttocks and pad the surrounding area and floor directly beneath the seat with plastic bags to minimize blood con- tamination and exposure. INFLIGHT PROCEDURES MANUAL 5.21 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

17.2 During Childbirth

WARNING

DO NOT PROVIDE THE MOTHER FOOD OR ALCOHOL DURING CHILD DELIVERY.

If you encounter a passenger in labor, follow the steps below:

Table 5.9 During Childbirth

Step Action

1. Advise the mother to relax between contractions

2. Continue to reassure the mother

3. As the baby comes out, check to see that the umbilical cord is not wrapped around the baby’s neck. If it is, gently loosen it with your fingers

4. Do not pull on the baby’s head as it is coming out. Allow the baby to deliver naturally

5. If the baby is born in the amniotic sac, tear it quickly with your fingers. The baby must take its first breath outside the fluid

6. Take a firm yet gentle grip on the baby as he/she is expelled. The baby will be very slippery

7. Wipe mucus from the mouth and nose of the baby. If the baby is not breathing, rub the back of the baby or slap the bottom of the baby’s feet. If no response and the baby is not breathing, start infant CPR.

8. Wrap the baby in a blanket and place the baby on mother’s stomach for warmth. Do not cut the umbilical cord. Do not pull on the umbilical cord. Wait patiently for the placenta to be delivered.

9. Continue to monitor the baby, ensuring breathing is normal. If necessary, wrap a sterile compress around your finger and wipe out the baby’s mouth. If the baby stops breathing start infant CPR.

10. After delivery, some bleeding is normal. Place sterile gauze and cloths between the mother’s legs to absorb excess blood.

11. If sever vaginal bleeding occurs, gently rub the mothers abdomen just above the navel. This helps tighten the uterus and reduces bleeding.

12. If the mother miscarries or hemorrhages, elevate hips and legs and treat for shock. Place an ice bag on lower abdomen which may reduce bleeding.

13. Continue to advise the Captain and STAT-MD. INFLIGHT PROCEDURES MANUAL 5.22 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

18 COMMON MEDICAL PROBLEMS AND TREATMENT The following table outlines various symptoms/illnesses and the appropriate treatment to be provided. Flight Attendants may provide necessary aid to assist passengers based on the information in the table. Flight Attendants are never to administer medication unless directly advised by a STAT-MD physician to do so.

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.1 Airsickness • If the passenger is faint, recline his seat and encourage him to rest and relax Nausea or vomiting; faint • Offer an airsick bag feeling; pale appearance; sweaty. • Apply a cold compress • Loosen any tight garments • Remove any coats or heavy clothing • Open air vents • If vomiting occurs, offer a beverage or ice to rinse the mouth • Attempt to keep the passenger out of the lavatory so that you can monitor his condition • Ask the Lead Flight Attendant and/or Captain to cool the cabin • If condition persists, administer oxygen and contact STAT-MD

18.2 Alcohol Intoxication • Have air sickness bag available • Open air vents Odor of alcohol; Face flush at first, then pale color; Pulse • Cover with blanket strong, then weak; Breathing • Offer non-alcoholic liquids (if conscious) slow and deep, as if in a sound sleep; May vomit; • Monitor for any changes Partial or complete unconsciousness • Administer oxygen if necessary • Contact STAT-MD Note: Do not assume a passenger is intoxicated if he/ she is unconscious and odor of alcohol is present as these symptoms can also indicate diabetic shock.

18.3 Allergic Reaction • Assist victim in taking prescribed medication if available Itching, burning skin. • Administer oxygen Swelling around the face. Appearance of welts or • Contact STAT-MD hives. Skin rash. Runny nose or sneezing. Difficulty Note: Epi-pen located in EMK breathing. INFLIGHT PROCEDURES MANUAL 5.23 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.4 Asthma • Ask the passenger if he is carrying medication and if he needs assistance in its retrieval Difficulty breathing; • Assist victim in taking prescribed medication if wheezing sound; severe available shortness of breath. • Administer oxygen • Coach the passenger to slow down his breathing • Contact STAT-MD

18.5 Bleeding Wounds • Apply direct pressure as long as necessary to control the bleeding • Elevate the affected area if there is no evidence of a fracture • Apply pressure to the main arteries such as the Brachial and the Femoral • Apply a sterile dressing and bandage from the FAK • Contact STAT-MD

18.6 Burns • 1st and 2nd degree 1st degree - Redness Flush with cool water and loosely apply moist cool dressings and 2nd degree - Blisters bandages at ten-minute intervals 3rd degree - Charred skin • 3rd degree Loosely apply dry sterile dressings • Remain alert for symptoms of shock • Never remove clothing that is stuck to a burn • Contact STAT-MD • Administer burn gel only if STAT-MD advises you to do so CAUTION: DO NOT APPLY DRY ICE TO BURNS INFLIGHT PROCEDURES MANUAL 5.24 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.7 Chest Pain • Notify the Captain • Reassure the passenger • Keep the passenger calm and have him remain seated • Ask the passenger if he is carrying medication and if he needs assistance in its retrieval • Assist victim in taking prescribed medication if available • Open air vents • Seek medical assistance • Contact STAT-MD

18.8 Common Cold • If the passenger has nasal spray or other medications, recommend its usage May be accompanied by ear • Offer aspirin or non-aspirin product as discomfort. instructions indicate on package • Offer fluids to drink • Administer oxygen if breathing is labored or color of skin is poor

18.9 Cuts - Minor • Apply pressure to stop bleeding • Cleanse with a sterile wipe or water • Cover with a dry adhesive bandage

18.10 Diabetes Reaction • Confirm that the passenger is using insulin • Check for a Medical Alert Tag. If the passenger Low Blood Sugar/ is conscious and able to swallow, have him Hypoglycemia drink a solution of 2 heaping teaspoons of sugar in 1/2 glass of water or fruit juice Reaction to too much insulin in bloodstream, causing • If the passenger is unconscious, do not pour weakness, mental any liquids into his mouth. confusion, • Contact STAT-MD unconsciousness, moist or pale skin, shallow breathing, drooling, frequent tremors, and convulsions in late stages. INFLIGHT PROCEDURES MANUAL 5.25 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

Diabetes Reaction (Cont) • Solicit a medically trained volunteer to administer insulin High Blood Sugar/Hyper- glycemia • If no medical personnel are on board, an emergency landing will be necessary Reaction to too much sugar • Contact STAT-MD in bloodstream, causing skin to be dry, warm, and flushed; a dry mouth; sweet/fruity breath odor; rapid and weak pulse; vomiting; or fever. Victim may also act drowsy, drunk, or lapse into coma.

18.11 Ear Discomfort Recommend the following to the passenger:

Pain in ear during descent. • Yawn, swallow, and chew • Valsalva procedure - hold nose and blow while mouth is closed (only suggest for CREW) • Use nasal spray, if available • Infant/child may be helped by drinking from bottle or cup • Allow children to cry

18.12 Epileptic • Primarily aid the passenger to prevent injury to Convulsion himself • Use coats or blankets to cushion the passenger Loss of consciousness against hard objects characterized by convulsive twitching of all or part of the • If possible, have the passenger lie on his side body. May be associated in case of vomiting with skin discoloration. • Do not place your fingers or any object in the Seizures may be prolonged passenger’s mouth and may be followed by sleep • Except for the above measures, there is little that can or should be done. The seizure will NOTE: Seizures can be stop and the passenger will recover quite frightening to non- • Contact STAT-MD trained bystanders INFLIGHT PROCEDURES MANUAL 5.26 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.13 Eye Injury • If you can see small particles, remove them • Keep victim from rubbing eye • Never attempt to remove embedded particles or impaled objects • Cover both eyes with a bandage to prevent eye movement • For objects in the eye, use a cup to provide stabilization for the object to prevent further damage to the eye • Contact STAT-MD

18.14 Faintness • Open air vents • Have the passenger place his head between Partial or complete loss of his knees and offer him an ammonia inhalant consciousness due to a from the FAK to be placed under his nose reduced supply of blood to the brain • Administer oxygen • Maintain an open airway • Contact STAT-MD

18.15 Food Poisoning • Allow the passenger to lie in a position that is most comfortable to him Nausea; diarrhea; cramps; • Give the passenger ice chips, if requested and vomiting; headaches; chills tolerated and fever • If possible, re-seat passenger away from other passengers • Administer oxygen, if necessary • Contact STAT-MD

18.16 Fractures of Spine • Allow the passenger to lie in a position that is most comfortable to him Resisted movement of neck • Use coats or blankets to support his head and or back body as needed for immobilization • Contact STAT-MD INFLIGHT PROCEDURES MANUAL 5.27 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.17 Fractures and • Apply a splint from the FAK to immobilize the Sprains affected area • Use R.I.C.E. steps: Movement of extremity causes extreme pain Rest Ice Compression Elevation • Contact STAT-MD NOTE: Safety information cards may also be used as splints

18.18 Frost Bite • Remove cold, wet clothes. Wrap in warm and dry clothes. Support the affected limb by raising Pale or blue fingers or toes; it. Do not break blisters numbness in fingers or toes; • If feet are affected, do not allow victim to walk cold, white hardened skin until thawed as this will cause further damage • Do not put direct sources of heat near the victim • If providing CPR, continue until the victim is warm • Contact STAT-MD

18.19 Gastro Illness • Offer water or ice. • Discourage further consumption of food. Nausea; vomiting; diarrhea; abdominal cramps; fever; • Contact STAT-MD. etc.

18.20 Heart Attack • Keep the passenger calm and have him remain seated. Chest pain, which may • If the passenger has nitroglycerin pills, they radiate to the neck, arms or should be dissolved under his tongue. Loosen back. May be associated any tight clothing. with a feeling of pressure or squeezing behind the • Open air vents. breastbone, and perspiring. • Administer oxygen. • If the passenger becomes unresponsive, obtain and attach the AED and follow the instructions given. • Contact STAT-MD immediately. INFLIGHT PROCEDURES MANUAL 5.28 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.21 Heat Exhaustion Remove the passenger from the hot environment if possible. Pale, moist, cool skin; thirst; fainting and light- Have the victim lie down with his feet elevated. headedness, dizziness, or unconsciousness. Apply a cold wet cloth to the pulse points (wrist and neck) and fan the victim. • Open air vents • Treat for shock • If the passenger is conscious, give him small sips of water at room temperature • Contact STAT-MD

18.22 Heat Stroke • Remove the passenger from the hot environment if possible Skin is usually dry, hot, and • Seek medical assistance flushed. • Open air vents Level of consciousness • Remove the victim’s clothing and begin diminishes quickly. If aggressive cooling by wrapping the victim in untreated, can result in cold, wet materials (e.g., blankets, clothing, death bags of ice, etc.) • Administer oxygen • Treat for shock • Monitor the victim’s vital signs • Contact STAT-MD Symptom / Illness Treatment

18.23 Hyperventilation • Calm and reassure the victim • Attempt to slow the victim’s breathing rate by Deep rapid breathing, engaging the victim in conversation apprehension, dizziness or faint feeling. May have • Should symptoms persist, administer oxygen numbness or tingling of lips • Contact STAT-MD and fingers and spasm of hand NOTE: In the event the victim should faint, the body systems will take over and correct the situation CAUTION: DO NOT HAVE THE VICTIM BREATH INTO A BAG INFLIGHT PROCEDURES MANUAL 5.29 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

18.24 Hypothermia • Protect the victim from further heat loss by using blankets or huddling around the victim to Lowering of body’s share body heat temperature. • Administer oxygen Uncontrollable violent • Treat for shock shivering, difficulty speaking; • Contact STAT-MD weakness; apathy; stupor WARNING: IF LEFT UNTREATED, MAY RESULT IN DEATH

18.25 Hypoxia • Administer oxygen immediately • Keep victim calm Result of insufficient amount of oxygen in the blood. • Treat for shock Change in level of • Contact STAT-MD consciousness or behavior; ashen or cyanotic skin color; light-headedness; dizziness; blurred or tunnel vision; and a sense of euphoria

18.26 Insect Stings/Bites • Apply an ice pack to the affected area • Be aware of a potential allergic reaction Sudden pain, swelling. Redness around affected • If a stinger is present, remove it by gently area. Elevation of the skin scraping the stinger from the skin, but never surface that is whitish and use your fingers or tweezers to scrape the firm with itching stinger • Contact STAT-MD

18.27 Insulin Reaction See DIABETES REACTION INFLIGHT PROCEDURES MANUAL 5.30 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.28 Nose Bleeds • Have the victim pinch his lower nose with his thumb and index finger at ten minute intervals • Have the victim angle head slightly forward and apply a cool compress to the bridge of his nose and neck • Place a roll of thin gauze under the victim’s upper lip • Advise the victim not to insert anything into his nostrils • Contact STAT-MD

18.29 Overdose Symptoms • Red streaks in the whites of the eyes • Slurred speech • Lack of coordination • Unconsciousness Treatment • If the victim appears to be sleeping, with normal breathing and pulse, and he can be awakened with a shout or a shake, no immediate treatment is required. • Place the victim so that he will not hurt himself. • Check victim at regular intervals • If the victim has abnormal breathing, is Unconscious (cannot be aroused), or is in a coma, maintain an open airway • Restore breathing if necessary • Contact STAT-MD

18.30 Poisoning • Loosen clothing • Open air vents Vomiting; nausea; diarrhea; chest or abdominal • Offer an airsick bag pain; difficulty breathing; • Do not give the victim food or beverages perspiring; and changes in consciousness and sei- • Monitor vital signs zures • Contact STAT-MD NOTE: If the victim vomits, save airsick bag for a sample to give to medical personnel once on the ground.

18.31 Seizure See EPILEPTIC CONVULSION INFLIGHT PROCEDURES MANUAL 5.31 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.32 Shock • Notify the Captain immediately • Solicit medically trained assistance Usually a result of another illness/injury. • Have the victim lay down • Keep the victim warm Severe weakness; rapid, weak pulse; pale skin • If there are no head or chest injuries and no color; rapid breathing. difficulty with breathing, elevate the victim’s Loss of consciousness in feet and legs. (This will help the flow of blood advanced cases and oxygen to the victim’s head and heart) • Reassure the passenger • Administer oxygen • Monitor the victim’s vital signs • Contact STAT-MD

18.33 Stroke • Notify the Captain immediately • Administer oxygen Caused by rupture or blockage of blood vessel • Ensure an open airway in brain. Symptoms vary • Anticipate vomiting but may include paralysis; difficulty speaking; • Have the victim lie down drooling; headache; dizziness; dilated pupils that • Offer reassurance may or may not react to light; memory loss; nau- CAUTION: ENERGETIC HANDLING MAY sea and vomiting; tongue AGGRAVATE THE EFFECTS OF A STROKE may deviate to one side • Contact STAT-MD NOTE: Always turn the victim so the weak or par- alyzed side is down

18.34 Unconsciousness • Notify the Captain immediately • Solicit medically trained assistance • Ensure an open airway • Loosen tight clothing • Establish a cause, if possible, and provide the appropriate treatment (such as insulin reaction, shock, etc.) • Contact STAT-MD INFLIGHT PROCEDURES MANUAL 5.32 CHAPTER 5 - MEDICAL AID ARevision: A avatar airlines 04-Nov-2020

Table 5.10 Symptom/Illness and Treatment

Symptom / Illness Treatment

18.35 Vaginal Bleeding • Have the victim lie down and elevate her legs. Do not attempt to place anything in the vagina Very heavy, gushing blood • Contact STAT-MD flow. Weak pulse, cold and pale skin INFLIGHT PROCEDURES MANUAL 6.1 CHAPTER 6 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 6 TOC Chapter 6 TOC

CHAPTER 6 - EMERGENCY EQUIPMENT...... 6.1 1. Preflight/General Operation of Emergency Equipment ...... 6.1 1.1 Emergency Equipment Requirements...... 6.1 1.2 Emergency Equipment...... 6.1 1.3 Emergency Equipment Location ...... 6.2 2. Ancillary Kit (ANC Kit) ...... 6.4 3. Automatic External Defibrillator (AED) ...... 6.5 4. Crash Axe ...... 6.13 5. Under Sink Lavatory Fire Extinguisher ...... 6.13 6. Emergency Flashlight ...... 6.13 6.1 Emergency Medical Kit (EMK) ...... 6.14 7. First Aid Kit ...... 6.19 8. Grab-N-Go Kit ...... 6.20 9. Halon Fire Extinguishers ...... 6.22 10.Infant Lifevest (Lap Child Flotation) ...... 6.24 11.Portable Oxygen Bottle (POB) ...... 6.25 11.1 Lifevest...... 6.26 12.O2 Tool ...... 6.26 13.Passenger Restraint Devices (Flex Cuffs) ...... 6.27 14.PBE ...... 6.29 14.1 Puritan Bennett PBE ...... 6.29 14.2 Essex PBE ...... 6.32 INFLIGHT PROCEDURES MANUAL 6.2 CHAPTER 6 TOC ARevision: A avatar airlines 04-Nov-2020

THIS PAGE INTENTIONALLY LEFT BLANK INFLIGHT PROCEDURES MANUAL 6.1 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Chapter 6CHAPTER 6 - EMERGENCY EQUIPMENT

1 PREFLIGHT/GENERAL OPERATION OF EMERGENCY EQUIPMENT

1.1 Emergency Equipment Requirements 14 CFR 121.309(b)(2),121.309((b)(3) • Must be inspected regularly in accordance with inspection periods established in the Operations Specifications to ensure its condition for continued serviceability and immediate readiness to perform its intended emergency purpose (14 CFR 121.309 (b)(2) & 309(b)(3)) • Must be readily accessible to the crew and, with regard to equipment located in the customer compartment, to the customers

NOTE Non-emergency related equipment, personal items or articles of clothing may not be stowed in any emergency equipment storage space.

• Must be clearly identified and clearly marked to indicate its method of operation • Any compartment or container housing emergency equipment must be clearly marked as to its contents • If any piece of emergency equipment is missing, inoperative, has obvious damage or does not have the required seal, notify the Captain immediately via Message to Flight Crew • When a piece of emergency equipment is used, return it to original housing and notify Captain via Message to Flight Crew. All Flight Attendants involved must also submit an Online Report within 24 hours. EXCEPTION: PBE should be placed on galley work area due to the heat the unit generates after use.

1.2 EMERGENCY Equipment Emergency equipment is divided into the following categories: • evacuation -exits - escape - devices - slide/rafts - emergency - lighting • general - crash axe - megaphones - emergency - flashlights INFLIGHT PROCEDURES MANUAL 6.2 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

• medical - emergency medical kit - expanded medical kit (XMK) - medical pouch - automated external defibrillator (AED) - first aid kits - portable oxygen bottles - portable stretcher • fire fighting - fire extinguishers - personal breathing equipment (PBE) - smoke barriers • flotation - personal flotation devices - passenger seat bottom cushions • signaling - emergency locater transmitters (ELT) The emergency equipment listed above is located throughout the aircraft as illustrated on the following emergency equipment location diagram and flight deck placards.

1.3 Emergency Equipment Location The following diagram illustrates the location of emergency equipment on B747-400 aircraft. INFLIGHT PROCEDURES MANUAL 6.3 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Figure 6.1 Emergency Equipment Location INFLIGHT PROCEDURES MANUAL 6.4 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

2 ANCILLARY KIT (ANC KIT)

Policy The Ancillary Kit (ANC Kit) contents will be used to provide protection for situations that involve possible exposure to suspected communicable diseases. Use of the ANC Kit must be cleared by the Physician on Call via communication with the Captain. Preflight Flight Attendant(s) – verify presence and ensure kit is sealed. If kit is not present or is missing a seal, notify the Captain via Message to Flight Crew. Contents • Seventy-Five (75) Fluid Shield Masks • Seventy-Five (75) pair PVC gloves • Seventy-Five (75) antimicrobial hand sanitizer wipes • Two (2) red biohazard waste bags Operation Refer to Suspected Communicable Diseases in the First Aid and Medical chapter for detailed procedures on using the additional equipment in the ANC Kit. Procedures for disposal of red biohazard waste bag: • Place in empty OHBs or • Place under empty seats If Full Flight: • Under seat of customer who was involved • Seatback pocket of customer who was involved (ensure top of biohazard bag is visible to ensure proper disposal) NOTE As a last resort, use seatback pocket. Do not stow red biohazard bag in the following locations: • Lavatory – locked/unlocked • Food service areas • Normal waste compartments with other trash • With the emergency equipment INFLIGHT PROCEDURES MANUAL 6.5 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

3 AUTOMATIC EXTERNAL DEFIBRILLATOR (AED) Figure 6.2 HeartSine AED INFLIGHT PROCEDURES MANUAL 6.6 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

General Operating the HeartSine AED 1) HeartSine AED needs to be removed from the soft case. To remove unit, break seal and unzip red compartment.

2) The Pad-Pak houses the battery and AED pads in one package. - The pads are always connected and ready to use - An additional Pad-Pak is located in the blue compartment 3) To turn on the AED, press the green On/Off button. Follow the screen/voice prompts. 4) To access the pads, pull on the green tab at the bottom of the AED unit. (see Figure 6-2) Figure 6.3

- This will expose the pads. Remove the pads and place as shown in the diagram on the unit NOTE Pad placement is identical to current AED pad placement: one pad positioned firmly just below person’s right clavicle (collarbone) and the other pad placed firmly over ribs, on the person’s left side below the breast. INFLIGHT PROCEDURES MANUAL 6.7 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

General 5) Follow the screen/voice prompts. (cont.) -A metronome emits a CPR cadence tone and a flashing icon coaches the user to deliver chest compressions according to current medical guidelines of 100 compressions per minute for 2 minute intervals - Flight Attendant procedures for using the AED and performing CPR in a medical situation do not change - The “SAFE TO TOUCH” icon flashes for additional guidance. (see Figure 6-3) 6) Self Test - The Self Test program will run automatically and requires no user interaction - If the Self Test should fail, then the LED will flash red and the device will emit a “beep” approximately once every 5 seconds - Notify the Captain immediately if the AED is beeping Policy • The AED is used in conjunction with Cardiopulmonary Resuscitation (CPR) • The AED: - May be used by any trained crew member when the following symptoms are observed: • Unconsciousness • Apparent absence of breathing - May be used by medical personnel - Is designed to treat customers who experience sudden cardiac arrest and are at least eight years old - Will give “no shock advised” message if heart rhythm is not in need of treatment with defibrillation Seal Color • Green Seal - Usable AED (original contents) Definition • Yellow Seal – Usable AED (minimum of one useable Pad-Pak) • Red Seal – Unusable AED (no useable Pad-Pak) • To seal, use appropriate colored seal attached through all four zipper tabs INFLIGHT PROCEDURES MANUAL 6.8 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Preflight • Verify presence of AED • Ensure it is secure in its housing • Remove AED case from designated location and verify presence of a green or yellow seal and status of AED - Verify green status indicator light is blinking (see Figure 6.3) Figure 6.4

- If there is no flashing green light or a flashing red light appears, the AED unit is not getting power from the battery - Remove AED unit from the soft case and ensure the Pad- Pak is installed correctly by resetting: 1) To reset the Pad-Pak, squeeze tabs on upper sides of Pad-Pak and slide outward (see figure 6.4) Figure 6.5 .

2)To re-insert, press/push Pad-Pak firmly until you hear a click indicating the Pad-Pak is fully engaged. • If flashing red light remains, wait 10 seconds for a flashing green light. If flashing red light remains or if flashing green light remains off, change the Pad-Pak. • Use the spare Pad-Pak located in the blue storage compartment attached to the unit • Follow steps 1-2 above • Seal unit with a yellow seal and return to its location - If flashing red light remains or if flashing green light remains off after changing Pad-Pak, the unit needs to be replaced • Complete Event Information Label • Seal AED unit with red seal and return to its location • Notify Captain via Message to Flight Crew of inoperative unit • Notify the Captain or Agent immediately if the AED is not present, has no seal or is locked with a yellow or red seal INFLIGHT PROCEDURES MANUAL 6.9 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation AED Operation: (Cont) • To turn AED ON, press the green ON/OFF button - Once AED is ON, follow the screen/voice prompts • Do not turn unit OFF until paramedics remove customer “Apply Pads” • Applying defibrillation pads: - Remove all clothing covering chest (use scissors if necessary) - Wipe off any water or moisture (such as sweat) - Shave excessive hair with razor so pads will stick firmly to chest - do not use shaving cream or lotion - Peel off backing and place one pad just below customer's right clavicle (collar bone) - Place other pad over ribs, on the customer's left side below breast -Apply firmly - Keep customer inconspicuous, if possible - If an implanted device is visible, place pads at least 1 inch to the side of the implanted device (i.e. pacemaker, Implanted Cardioverter Defibrillator (ICD)) • If you hear “Apply Pads” repeated, check to ensure that excess moisture and hair is removed • Re-apply or replace pads if necessary “Assessing Heart Rhythm - Do Not Touch Patient. Analyzing - Do Not Touch the Patient.” • Once the unit detects that the pads are attached to the patient, the AED automatically analyzes the person’s heart rhythm to determine if a shock is advised - The “Do Not Touch” indicator (see Figure 6.6) on the AED unit will light up. Do not touch the person while AED is analyzing. Figure 6.6 INFLIGHT PROCEDURES MANUAL 6.10 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation “Assessing Heart Rhythm - Do Not Touch Patient. Analyzing - Do (Cont) Not Touch the Patient.” • Once the unit detects that the pads are attached to the patient, the AED automatically analyzes the person’s heart rhythm to determine if a shock is advised • The “Do Not Touch” indicator (see Figure 5-7) on the AED unit will light up. Do not touch the person while AED is analyzing. Figure 6.7

• “Stand Clear of Patient. Shock Advised. Stand Clear of Patient.” • Visually/verbally clear area - Pass one hand over entire body while giving command “All Clear” - Be certain no one is touching the person before pressing the shock button

CAUTION

No oxygen (including portable oxygen bottles, portable oxygen concentrators and aircraft oxygen systems) should be used within 10 feet of an AED at the moment the AED is being used to deliver shock to a person. • To deliver shock, press orange SHOCK button (see Figure 6.7) Figure 6.8 INFLIGHT PROCEDURES MANUAL 6.11 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation “Shock Delivered. Begin CPR. It is Safe to Touch the Patient. Place (Cont) Overlapping Hands in Middle of Chest. Press Directly Down on the Chest in time with the Metronome. Remain Calm.” • AED continues to analyze heart rhythm and will advise if additional shocks are needed “No Shock Advised” - or - “It is safe to touch the patient” • Assess the person and continue CPR if necessary, beginning with chest compressions. For additional information on CPR, see First Aid & Medical. Figure 6.9 .

After AED Use: Do not turn off AED until emergency personnel arrive to remove the person. The Pad-Pak will remain with the person. The AED unit remains on board. • When emergency personnel arrive, first disconnect Pad-Pak from AED unit - Squeeze on both upper side tabs to release the Pad-Pak from AED unit (see Figure 5-6) • Turn off AED unit • Fill out the Event Information Label located inside the unit • Install a new Pad-Pak in the AED unit • Verify the flashing green light • Apply appropriate seal and return AED to its location - If at least one Pad-Pak is present, apply a yellow seal - If no Pad-Pak remains, apply a red seal • Notify Captain and complete a Message to Flight Crew form. Include which color seal was applied to unit. • All Flight Attendants involved must submit an Online Report within 24 hours INFLIGHT PROCEDURES MANUAL 6.12 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Contents • AED unit • Scissors • Disposable razor • AED Usage Form • Red and Yellow seals • One (1) Pair of gloves • One (1) Letter to Physician •Two (2) Event Information Labels • Two (2) Surface wipes • Two (2) Pad-Paks (1 in AED unit and 1 in case, each containing INFLIGHT PROCEDURES MANUAL 6.13 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

4 CRASH AXE

Policy The crash axe, located in the cockpit, is intended for breaking and cutting the inside of the aircraft. Do not use on aircraft windows.

5 UNDER SINK LAVATORY FIRE EXTINGUISHER

Preflight • Verify that the gauge is in the green zone Operation • Once a certain temperature is reached, there will be an automatic discharge into the waste container

6 EMERGENCY FLASHLIGHT

Preflight • Ensure red light is illuminated. NOTE Aircraft power must be on in order to preflight the flashlight. Operation The emergency flashlight is to be used in an emergency situation only. A red light indicates that it is functioning properly. To use, pull flashlight out of bracket and turn it ON to illuminate. INFLIGHT PROCEDURES MANUAL 6.14 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

6.1 Emergency Medical Kit (EMK) 14 CFR 121.805

Policy 14 CFR 121.805 requires that Flight Attendants be familiar with the medical kit contents and its uses; however, they are not authorized to use the supplies or dispense medication unless directed to do so by the Physician on Call. The purpose of the EMK is to provide a doctor of medicine (M.D.) or a doctor of osteopathy (D.O.) with medication and some medical supplies for use in a medical emergency. The Physician on Call may direct other Licensed Health Care Professionals (LHCP) (i.e., Physicians Assistants, Nurses, Paramedics, Nurse Practitioners, and Emergency Technicians) or the Flight Attendant to open the kit. LHCPs may use the blood pressure cuff and stethoscope (located in the Outside Pouch) without authorization from the Physician on Call. However, if there is any question about the customer’s status or the LHCP’s recommendations (i.e., treatment or diversion), the Physician on Call must be contacted. Preflight Designated Flight Attendant • Check for presence of kit Compartment 1 (Outside Pouch) • Verify green seal Compartment 2 (Main Compartment) • Verify green seal If either or both medications are missing, the EMK will have a yellow seal attached, and a copy of the FAA Exemption(s) placed in a pouch outside of the kit. Inflight Flight Attendant(s) • Offer kit to M.D. or D.O. only. Contents of kit are on the outside of the kit lid. Assist as instructed by physician. • Return all unused and reusable items to the kit • Flight Attendants should refer to the contents list and advise the • Captain of any items that have been used or are missing • Further use of the Emergency Medical Kit contents or use by • non-medical personnel must be cleared by the Physician on Call through communication from the cockpit • Follow the Captain’s instructions NOTE For hypodermic needle disposal procedures, refer to the Grab-N-Go Kit information in the Emergency Equipment chapter. INFLIGHT PROCEDURES MANUAL 6.15 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Medical Kit Policy Resealing The Pilot-in-Command (PIC) is responsible for determining if Procedures the minimum content requirements are met in accordance with the Minimum Equipment List (MEL). After the inventory is complete, the PIC will reseal the Emergency Medical Kit with the appropriate seal(s). INFLIGHT PROCEDURES MANUAL 6.16 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Contents of Contents – Compartment 1 (Outside Pouch) the Monitoring Equipment: Emergency • Sphygmomanometer (1) (Blood Pressure Cuff) Medical Kit • Stethoscope (1) Contents – Compartment 2 (Main Compartment) Ampules: • Benadryl/Diphenhydramine 1ml (2) • Epinephrine 1ml 1:1,000 (2) Capsules & Tablets: •Aspirin, 325mg (4) • Acetaminophen, 325mg (4) • Diphenhydramine 25mg (4) • Nitrostat Tabs 25 tabs 0.4mg 1/150gr (1) Inhalant: • Albuterol (1) Prefilled Syringes: • Atropine 5ml 0.5mg (2) • Dextrose 50%, 50ml (1) • Epinephrine 2ml 1:10,000 (2) • Lidocaine 5ml 20mg/ml (2) I.V. Equipment: • I.V. Catheter 22ga x 1 1/4” (2) • I.V. Set w/ 2-Y connectors (1) • Sodium Chloride, 500ml bag (1) Airway Equipment: •Airways (3) •Pediatric (1) •Small Adult (1) • Large Adult (1) • Manual Resuscitation Device (1) - Mask, Pediatric (1) - Mask, Small Adult (1) - Mask, Large Adult (1) • *CPR Mask Adapter (1) Miscellaneous Equipment: • Alcohol Sponges (2) • Gloves (2 pairs) • Scissors (1) • Tape (1) • Tourniquet (1) INFLIGHT PROCEDURES MANUAL 6.17 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Contents of Contents – Compartment 2 (Main Compartment) the Needles: Emergency • 18 gauge (2) Medical Kit • 20 gauge (2) (Cont) • 22 gauge (2) Syringes: • 5cc (1) • 10cc (2) • or sizes necessary to administer required medications Basic Instructions: • Handbook of Emergency Cardiovascular Care NOTE *The CPR Mask Adapter enables 3 masks with the Resuscitation Device to serve as CPR masks. INFLIGHT PROCEDURES MANUAL 6.18 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Intended • Non-narcotic analgesic tablets: a general oral medication purpose of used mainly to relieve muscle aches and headaches additional • Oral antihistamine: medication used mainly to relieve medicine in symptoms associated with allergies and hay fever Emergency • Aspirin: a general oral medication used mainly to alleviate head and muscle aches and chest pain or heart attack Medical Kit • Atropine: medication used mainly to increase heart rate, that may be needed to assist a customer with an unstable cardiac rhythm • Bronchodilator inhaler: a preparation of medication used to help restore normal breathing in asthmatics • Epinephrine 1:10,000: medication used mainly for cardiac resuscitation • Lidocaine: medication used mainly in cases of unresponsiveness to defibrillation and possibly for maintenance of normal heart rhythm after successful defibrillation • An IV administration set including tubing with 2Y connectors (for placing the IV, alcohol sponges, tape, bandage scissors and a tourniquet): equipment used for administering IV drugs (e.g., atropine, lidocaine, epinephrine) that may be needed to sustain heart function • A self-inflating manual resuscitation bag (AMBU bag) (with 3 masks: 1 pediatric, 1 small adult and 1 large adult): equipment that may be needed for continuation of respiratory support • CPR mask (1 pediatric, 1 small adult, 1 large adult): equipment that may be needed to protect a person while administering CPR

Medical Kit Designated Flight Attendant Reporting Whenever a kit has been opened, complete a Message to Flight Crew form. Submit an Online Report within 24 hours, using procedures described in the Introduction – Policies and Procedures chapter. In addition, the following information must be included in the report: • Name/address of physician who used the kit • What medicine and/or equipment was used (can be determined from discussion with physician) • The outcome, if known, of the medical emergency (i.e., customer response to treatment before being removed from the aircraft) INFLIGHT PROCEDURES MANUAL 6.19 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

7 FIRST AID KIT

Policy The First Aid Kit shall be opened and used when needed by the Flight Attendant. The contents of the kit are primarily used for immediate and temporary care of a customer who is injured or becomes ill until professional medical attention can be given. NOTE Contents of Customer Amenities Kit should be used before opening First Aid Kit. Preflight Designated Flight Attendant • Check for presence of kit • Ensure seal is intact Contents Items QTY *Adhesive Bandage Compress (band-aid), 1-inch 16 Adhesive Tape, 1-inch standard roll 2 rolls *Antiseptic Wipes 20 Ammonia Inhalants 10 Arm Splint, Non-inflatable 1 Bandage Compress, 4-inch 8 Bandage Scissors 1 Leg Splint, Non-inflatable 1 Protective Latex Gloves or Equivalent 4 pair Roller Bandage, 4-inch 4 rolls Triangular Bandage Compress, 40-inch 5 * Indicates items duplicated in Customer Amenities Supplies. Sealing Policy Policy Once seal is broken, the Pilot-in-Command (PIC) is responsible for determining if the minimum content requirements are met in accordance with the Minimum Equipment List (MEL). INFLIGHT PROCEDURES MANUAL 6.20 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

8 GRAB-N-GO KIT

Policy If a cabin spill of blood or bodily fluids become present, it may be necessary for Flight Attendants to clean up areas affected. Proper protection will allow Flight Attendants to be as effective as possible. It is important to remember the principle of Universal Precaution. Universal Precaution assumes blood from any source is infected Preflight Flight Attendant(s) – verify presence and ensure kit is sealed. Operation For any customer incident involving blood or administering CPR, Flight Attendants should put on the PVC gloves. If the bleeding or vomiting is extensive, the fluid shield mask and protective gown should be worn. After assisting customer or providing First Aid, treat and isolate the spill. First sprinkle the body fluid treatment/ encapsulant (BTE) around the edge of the spill, then cover the remainder of the spill evenly. When solidified, scoop the material into appropriate waste bag. If blood is present, place the material in the black waste bag, then place black waste bag in the red biohazard waste bag. The Flight Attendant will notify the Captain when the biohazard bag is used. Upon arrival the Flight Attendant will notify the Agent of the incident and the Agent will dispose of the biohazardous material. If the spill does not contain blood, double bag the material and dispose of the bag in the regular trash. All waste generated by the incident, such as Kleenex, paper masks, towels or gloves, will be doubled bagged using the bags provided in the kit. The bag will be placed in the regular trash provide it does not contain any blood. Re-seat customer in an empty, isolated seat if possible. If one is not available, cover the spill area with a blanket and the customer will be re-seated in the same seat. If a customer requests to dispose of a needle or syringe in flight or if you find a needle or syringe on the aircraft, obtain the single use Sharp’s container from the Grab-N-Go Kit. The customer will place the needle or syringe in the container, sharp end first. If a needle is found on the aircraft, don the PVC gloves and carefully place the needle in the sharp-safe container. INFLIGHT PROCEDURES MANUAL 6.21 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation Procedures for disposal: (cont.) • Place container in black waste bag • Place black waste bag in red biohazard waste bag • Place in empty OHBs or • Place under empty seats If Full Flight: • Under seat of customer who was involved • Seatback pocket of customer who was involved (Ensure top of biohazard bag visible to ensure proper disposal.) NOTE As a last resort use seatback pocket. Do not stow red biohazard bag in the following locations: • Lavatory – locked/unlocked • Food Service Areas • In normal waste compartments with other trash • With the Emergency Equipment The Flight Attendant will notify the Captain to request that the biohazard waste bag be disposed of upon arrival. When a Grab-N-Go Kit has been used, the Flight Attendant will notify the Captain to have the kit replaced in a hub station only. NOTE Red biohazard bag cannot be removed in any international destination due to law restrictions.

Contents • Two (2) pair PVC gloves • One (1) fluid shield mask with splash guard • One (1) antimicrobial hand wipe • One (1) surface disinfectant wipe • One (1) pair disposable waste scoops • One (1) body fluid treatment/encapsulant (BTE) • One (1) black waste bag w/tie – for situations involving bodily fluids • One (1) red biohazard waste bag w/tie – for material visibly contaminated with blood • One (1) protective gown • One (1) pocket mask (with one (1) pair gloves) • One (1) sharp-safe container • One (1) pair flex cuffs (if available) INFLIGHT PROCEDURES MANUAL 6.22 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

9 HALON FIRE EXTINGUISHERS

Preflight • Ring-pin – check that the pressure gauge needle is in the green area and for presence of pin and seal. Ensure secured in bracket. • Plug type – check for presence of pin and seal. Ensure secured in bracket. R i ng - p i n H a l o n (w i t h ho s e a tt a c h ed) (l a r ge )

Operation • To use, remove extinguisher from bracket. • Twist ring-pin forcibly to break seal • Pull ring-pin from lever • Hold bottle at the handle with one hand • Holding the hose with other hand, aim hose at the base of the fire • Stand no more than eight feet from the fire • Squeeze the handle to discharge while using a sweeping motion to extinguish the fire • This extinguisher weighs approximately 12 pounds • The extinguisher has a discharge time of 10 - 15 seconds INFLIGHT PROCEDURES MANUAL 6.23 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

R i ng - p i n H a l o n (w i t h ho s e a tt a c h e d) (s m a l l) Operation • To use, remove extinguisher from bracket. • Twist ring-pin forcibly to break seal • Pull ring-pin from lever • Hold bottle at the handle with one hand • Holding the hose with the other hand, aim hose at the base of the fire • Stand no more than eight feet from the fire • Squeeze the handle to discharge while using a sweeping motion to extinguish the fire • This extinguisher weighs approximately six pounds and is found primarily on the CRJ. • The extinguisher has a discharge time of 10 - 12 seconds. P l u g T y p e Operation • To use, remove extinguisher from bracket. • Twist ring-pin forcibly to break seal • Pull ring-pin from lever • Hold bottle with one hand supporting the base • Hold bottle upright with other hand under handle and thumb on top lever • Squeeze the handle and push the yellow plastic lever to discharge • Use a sweeping motion to extinguish the fire • Stand no more than eight feet from the fire • This extinguisher weighs approximately five pounds and is found primarily on the EMB • The extinguisher has a discharge time of 8 - 10 second INFLIGHT PROCEDURES MANUAL 6.24 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

10 INFANT LIFEVEST (LAP CHILD FLOTATION)

Preflight • Verify presence. Operation • Remove vest from pouch. • Put vest on over the infant’s head. • Place one leg over the harness loop at the bottom of the vest and pull the strap to tighten between the legs. • Secure the strap around the waist and insert the attached fitting into the buckle. • Pull on end of strap to tighten around waist. • Lifevest is fitted with a battery powered locator light. To activate, pull sealing plug attached to battery and immerse battery in water (do not activate during daylight hours). The locator light will last for 8-12 hours.

After leaving the aircraft, inflate by pulling firmly down on the two red tabs on the front of the vest. It can also be inflated by blowing into the tubes located at both shoulders. NOTE For infant lifevest procedures refer to Flotation Aids in the General Emergency Chapter. INFLIGHT PROCEDURES MANUAL 6.25 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

11 PORTABLE OXYGEN BOTTLE (POB)

Preflight • Ensure secured in bracket. •Ensure mask is attached. - If not already connected, connect the mask to either outlet on the POB. Both are high flow. • Verify psi is not below 1200. Operation •To use, remove POB from bracket. • Place the POB strap over your head. • Turn knob on top of bottle counter clockwise all the way, quickly. • Put the mask on over your face and tighten it by pulling on the straps located on either side of the mask. • To check the flow of oxygen, look at the green flow indicator located in the tubing or pinch bag at the point it connects to the mask. If bag inflates, oxygen is flowing. • To turn OFF, turn knob clockwise all the way.

Verify minimum psi on Gauge is 1200 INFLIGHT PROCEDURES MANUAL 6.26 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

11.1 Lifevest

Preflight • Verify presence Operation • Remove vest from pouch. • Put vest on over head. Take the long strap and wrap it around waist. • Attach the buckle into the fitting at the bottom center of the vest and pull the loose end until the strap is tight. • Secure excess strap by tucking it into the •waist strap. • Lifevest is fitted with a battery powered locator light. To activate, pull sealing plug (if present) attached to battery and immerse battery in water (do not activate during daylight hours). The locator light will last for 8-12 hours. NOTE For specific lifevest donning procedures, refer to the General Emergency chapter. After leaving the aircraft, inflate by jerking down on the two red tabs on the front of the vest. It can also be inflated by blowing into the tubes located at both shoulders.

12 O2 TOOL

Preflight • Verify presence. Operation • The O2 Tool is used in the event of a decompression to release the oxygen compartments. • Insert the pin into the oxygen compartment hole and push in. INFLIGHT PROCEDURES MANUAL 6.27 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

13 PASSENGER RESTRAINT DEVICES (FLEX CUFFS)

Policy All Grab-N-Go Kits will be supplied with one pair of flex cuffs. Flex cuffs will be used to physically restrain an unruly customer. The flex cuff is a one-piece model that is easy to use with minimal preparation (see Figure below. Flex cuffs should be used with the concurrence of the Captain for a customer misconduct that escalates to the point that it is necessary to restrain the abusive/dangerous customer to prevent injury to themselves or others.

Operation • Ask three able-bodied customers to help assist in subduing the customer and placing him/her on the floor, face down. • Two assistants will place the disruptive customer’s hands behind the customer’s back. One assistant will hold the customer’s ankles. • Obtain the flex cuff from the Grab-N-Go Kit and prepare it for use by the following: - Thread both sides of the serrated tips through the opening in the center of the cuff where the arrow indicates “Insert Here”. This will produce two loops as shown below. INFLIGHT PROCEDURES MANUAL 6.28 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation • To apply the flex cuff, customer should be face down, arms (Cont) behind back with palms facing up. If necessary, a seatbelt extender may be placed around the customer’s ankles for additional restraint. • Place the flex cuff around both of the customer’s wrists as depicted in Figure 6.9. Pull the loose ends to tighten. • Place one finger inside the cuff while tightening to prevent over tightening as depicted in Figure 6.10. Do not tighten more than required to prevent escape; applying the flex cuff too tightly may inhibit proper circulation in the person’s hands. Figure 6.9 Figure 6.10

• Re-seat customer and ensure they are buckled in the seat. • Do not secure the customer to a structure of the aircraft due to the possibility of an emergency evacuation. • Instruct one of the assistants to sit next to the person to help assist in the event of an emergency evacuation. • If an emergency occurs, you will need to cut the flex cuffs off the customer’s hands prior to landing. Use the scissors provided in the AED. • Periodically, monitor the customer to ensure circulation is flowing in their hands and fingers. Do not remove the flex cuffs. • Hand over customer to authorities with flex cuffs on. • All Flight Attendants must submit an Online Report within 24 hours. INFLIGHT PROCEDURES MANUAL 6.29 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

14 PBE

14.1 Puritan Bennett PBE General The Puritan Bennett Protective Breathing Equipment (PBE) placed on the aircraft comes in two designs. Procedures for donning and use of both PBE units are identical. You may see both types of PBEs on the same aircraft. Preflight • Verify that the unit is in the white stowage box. • erify that the condition of the vacuum seal of the foil pouch appears satisfactory. Under normal conditions, the foil pouch should appear tightly compressed, and a pronounced recess will be evident (see Figure 6.11 and Figure 6.12). Do not remove the foil pouch from the stowage box. This is a visual assessment only. Figure 6.11 Figure 6.12

PBE Vacuum Seal PBE Vacuum Seal Intact not intact INFLIGHT PROCEDURES MANUAL 6.30 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation Step One • Remove the clear plastic cover from the storage unit, pull out the vacuum-sealed package containing the smoke hood, and open the package using the rip cord. Step Two • Remove the PBE from the package. Step Three • Place both hands inside the rubber neck seal (palms facing each other and the face shield facing the floor) and spread the neck seal apart. Step Four • Bend your body forward and pull the hood on over your head. • Ensure that all hair is up and inside the rubber neck seal and that no clothing is caught in seal. Step Five • Grasp the straps on each side of the hood and pull them fully forward to activate the oxygen. Actual duration of the oxygen supply varies depending upon the size of the user, and work requirements, but should last approximately 15 minutes. Step Six • With the straps still in hand and head bent forward, pull backward to secure the oro-nasal mask cone high on the nose for a tight seal. Step Seven • If wearing glasses, you may adjust the position of the lenses to rest on top of the oro-nasal mask cone by moving the sides of the frame through the hood fabric. Do not attempt to adjust through the neck seal. Step Eight • Pull the protective neck shield down to cover the upper shoulder. WARNING Human hair is highly flammable. Hair that protrudes through the neck seal could ignite if brought into direct contact with flame. INFLIGHT PROCEDURES MANUAL 6.31 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Removal Remove the PBE when hood begins to collapse around your head as oxygen supply has been depleted. • Leave the area of the emergency before attempting to remove the hood. • Using both hands reach for the two lower corners of the visor area and push forward on the metal tabs of the adjustment strap. • Place both hands under the neck seal in forward area and pull up, guiding the oro-nasal cone and neck seal over the face/ glasses until PBE is clear over head. • Run hands through your hair to loosen any excess oxygen buildup. • Place in a safe area away from the fire on a fireproof surface such as the galley work table. INFLIGHT PROCEDURES MANUAL 6.32 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

14.2 Essex PBE General The Essex PBE will be placed on Company aircraft through attrition. As they are phased in, you may see both an Essex PBE and a Puritan Bennett PBE on the same aircraft. Flight Attendants should be familiar with both types. The Essex PBE is orange and silver in color. Preflight • Verify in housing unit and seal is intact on plexiglas cover. • Ensure humidity indicator is blue. - Pink indicator signals moisture may have entered the PBE pouch. Do not use. • Verify that the vacuum seal of the foil pouch appears compressed around the unit. (See Figure below). Do not remove the foil pouch from the stowage box. This is a visual assessment only. INFLIGHT PROCEDURES MANUAL 6.33 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Operation Step One • Remove the clear cover from the storage unit and extract the clear plastic package containing the hood by pulling the strap. Step Two • Tear open the PBE package by pulling in the direction of the arrows (see Figure). Vacuum packaging may make the PBE difficult to open.

Step Three • To activate the PBE, the red ball must be pulled off the unit prior to donning (see Figures below). This action starts the flow of oxygen. The PBE cannot be placed over the head without first removing the red ball that crosses the opening. INFLIGHT PROCEDURES MANUAL 6.34 CHAPTER 6 - EMERGENCY EQUIPMENT ARevision: A avatar airlines 04-Nov-2020

Step Four • Hold the equipment at about waist level. Place both hands inside the neck seal opening, with palms facing each other. Stretch the neck seal open by spreading the hands apart. • Bend your body forward. • Lift up the opened hood with both hands, and then lower it down over the head until it fits securely around the neck. • Eyeglass wearers should first position the neck seal against the back of the head, then pull the hood forward and down over the eyeglasses. • Make sure that shirt collars or scarves do not interfere with the neckseal. WARNING After donning the hood, do not open the neck seal except to quickly tuck in hair, or to adjust the hood’s position. Have another person help if needed. • The equipment is donned correctly if the oxygen cylinders are positioned over the shoulders under each ear and the transparent amber-colored area is facing front. WARNING Human hair is highly flammable. Hair that protrudes through the neck seal could ignite if brought into direct contact with flame. If either of the following conditions exist, remove the equipment and discard it immediately: (1) The sound of the oxygen flow is inaudible immediately after donning. (2) The hood does not inflate within 2 to 3 minutes, or collapses. Step Five • You will also see green flashing lights just below the window inside of the mask on the left side. The light indicators serve as a timer only. The green flashing will last for a minimum of 15 minutes, indicating the unit is active. After 15 minutes, the lights will flash green and red. This is an indication that the oxygen source is about to be depleted. INFLIGHT PROCEDURES MANUAL 7.1 CHAPTER 7 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 7 TOC Chapter 7 TOC

CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES...... 7.1 1. Introduction ...... 7.1 1.1 Emergency Defined...... 7.1 1.2 Recognizing an Emergency ...... 7.1 1.3 Emergency Signals ...... 7.1 1.4 Chain of Command ...... 7.2 2. Authority of Pilot in Command (PIC) ...... 7.2 3. Crew Member Incapacitation ...... 7.3 3.1 Incapacitated Flight Crew Member...... 7.3 3.2 Incapacitated Flight Attendant...... 7.3 4. Engine Irregularities ...... 7.3 4.1 Engine Fire in Flight ...... 7.3 4.2 Compressor Stall...... 7.3 4.3 Flight Attendant Procedure ...... 7.4 4.4 Engine Shutdown in Flight ...... 7.4 4.5 Flight Attendant Procedure ...... 7.4 4.6 Engine Torching ...... 7.4 4.7 Engine Fire on the Ground...... 7.4 4.8 Rejected Takeoff ...... 7.4 5. Turbulence ...... 7.5 5.1 General ...... 7.5 5.2 Turbulence Guidelines ...... 7.6 5.3 Flight Attendant Procedures...... 7.6 6. Decompression ...... 7.7 6.1 Slow Decompression ...... 7.7 6.2 Rapid Decompression...... 7.8 6.3 Immediate Action to be Taken in a Decompression...... 7.8 6.4 Cabin Check After Decompression ...... 7.9 6.5 Hypoxia ...... 7.10 6.6 Reduced Time of Useful Consciousness (TUC)...... 7.10 6.7 Cracked Window/door Seal Leak...... 7.11 7. Fires ...... 7.11 7.1 General ...... 7.11 7.2 Communication ...... 7.11 7.3 Teamwork ...... 7.12 7.4 Fire Prevention...... 7.12 7.5 Theory of Fire...... 7.12 7.6 Classification of Fires ...... 7.13 7.7 Basic Firefighting Procedures ...... 7.13 INFLIGHT PROCEDURES MANUAL 7.2 CHAPTER 7 TOC ARevision: A avatar airlines 04-Nov-2020

7.8 Fire fighting Procedures by Location...... 7.14 7.9 Smoke in the Cabin...... 7.16 7.10 Preventing Panic ...... 7.16 8. Emergency landings ...... 7.16 8.1 Authority to Evacuate ...... 7.17 8.2 Assess Conditions...... 7.17 8.3 Protective Position...... 7.18 8.4 Command Words ...... 7.18 8.5 Redirect Procedure ...... 7.19 8.6 Flight Attendant Safety...... 7.19 8.7 Negative Panic ...... 7.20 9. Unplanned Emergency Landing ...... 7.20 10.Planned Emergency Landing ...... 7.20 10.1 General...... 7.20 10.2 Planned Emergency Checklists...... 7.21 10.3 NASR ...... 7.21 10.4 Flight Attendant Briefing...... 7.21 10.5 Cabin Relay Signal...... 7.22 10.6 "A" Flight Attendant ...... 7.22 10.7 Relocating Passengers ...... 7.23 10.8 Passengers Requiring Special Assistance...... 7.23 10.9 Brace Positions ...... 7.24 10.10 Passenger with Service Animal...... 7.26 10.11 Able Bodied Persons (ABP's)...... 7.26 11.Land Evacuation Duty Assignments ...... 7.27 11.1 Flight Deck Duties ...... 7.27 11.2 Evacuation Exits...... 7.27 11.3 Flight Attendant Duties ...... 7.29 11.4 Additional Flight Attendants Above Minimum Crew ...... 7.30 12.Unplanned/Planned Land Evacuation Commands ...... 7.31 13.Quick Reference Planned Land Evacuation Checklist ...... 7.32 14.Planned Land Evacuation PA ...... 7.34 15.Planned Land ABP Briefings ...... 7.36 16.Ditching Duty Assignments ...... 7.37 16.1 Flight Deck Duties ...... 7.37 16.2 Flight Attendant Duties ...... 7.38 16.3 Additional Flight Attendants Above Minimum Crew ...... 7.40 17.Unplanned Ditching Commands (All Exits Except L/R3) ...... 7.41 18.Unplanned Ditching Commands (L/R3) ...... 7.42 19.Planned Ditching Commands (ALL EXITS EXCEPT L/R3) ...... 7.43 20.Planned Ditching Commands (L/R3) ...... 7.44 INFLIGHT PROCEDURES MANUAL 7.3 CHAPTER 7 TOC ARevision: A avatar airlines 04-Nov-2020

21.Quick Reference Planned Ditching Checklist ...... 7.45 22.Planned Ditching PA ...... 7.47 23.Planned Ditching ABP Briefings (L and R 1, 2, 4 and 5) ...... 7.50 24.Planned Ditching ABP Briefings (R3) ...... 7.52 24.1 Post Evacuation ...... 7.53 25.Press and Publicity ...... 7.53 26.Post Evacuation (Land) ...... 7.53 26.1 Post Ditching Evacuation Procedures...... 7.54 27.Unwarranted Evacuations ...... 7.54 INFLIGHT PROCEDURES MANUAL 7.4 CHAPTER 7 TOC ARevision: A avatar airlines 04-Nov-2020

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Chapter 7CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES

1 INTRODUCTION 14 CFR 121.135(b)(13), 121.397 Emergency situations can occur at any time. Flight Attendants must be ready to react immediately and effectively to any emergency. Emergency procedures have been established as a basis of knowledge for Flight Attendants to be able to manage almost any situation that might be encountered during operations. In an emergency situation, communication, knowledge, good judgement and teamwork are paramount to a safe and successful outcome.

1.1 Emergency Defined

An emergency is any circumstance or set of circumstances developing during flight or on the ground, which in any way might result in a situation requiring special handling to insure the safety of passengers on an airplane.

1.2 Recognizing an Emergency

Each crew member is to be alert to unusual conditions and report them to the Captain. Such reports are essential in dealing effectively with a potential or actual emergency.

1.3 Emergency Signals

Flight Attendants must be aware of all signals in the cabin as they may indicate an emergency or potential emergency situation. 1.3.1 Cockpit to Flight Attendant

The Captain will make a PA stating "PURSER, FLIGHT DECK REPORT" and/or 3 or more high/low chimes. The Purser should immediately report to the cockpit. 1.3.2 Flight Attendant to Cockpit

To alert the cockpit of an emergency or potential emergency, call on the interphone using the "PP" button. The cockpit will be alerted with a single chime and a flashing blue light. 1.3.3 Flight Attendant to Flight Attendant

To alert Flight Attendants of a medical or fire emergency in the cabin, use the following method over the PA system.

Type of Emergency Announcement

Fire or smoke in the cabin "FLIGHT ATTENDANT ASSISTANCE TO (state location)."

Medical emergency in the "MEDICAL ASSISTANCE TO (state cabin location)." INFLIGHT PROCEDURES MANUAL 7.2 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Communicate and coordinate with the other Flight Attendants. Use the ALL CALL code (55) to signal to the other Flight Attendants and flight crew that an emergency other than one listed above exists in the cabin. An ALL CALL sounds a triple high-low chime throughout the cabin and activates a pulsating light at all Flight Attendant stations. Remain on the interphone to advise other Flight Attendants and flight crew of the problem.

1.4 Chain of Command 14 CFR 121.135(b)(13) The following order of command applies in the event of an emergency, injury or incapacitation of one or more crewmembers: •Captain • Relief/Deadheading Captain (as applicable) • First Officer • Purser • Flight Attendants in descending order of assigned number

2 AUTHORITY OF PILOT IN COMMAND (PIC) 14 CFR 91.3(b), 121.535(d), 121.535(e) Code of Federal Regulations clearly describe the PIC's authority onboard the aircraft. These regulations were established, in part, to help mitigate confusion associated with stressful situations like aircraft emergencies. • Each Pilot-In-Command (PIC) has full control and authority in the operation of the aircraft, without limitation, over other crewmembers and their duties during flight time, whether or not the PIC holds valid certificates authorizing him to perform the duties of those crewmembers. • Each PIC of an aircraft is in command of the aircraft and crew from the time of reporting for duty prior to departure until leaving the aircraft at the termination of the flight. • The PIC is responsible for the safety of the passengers, crewmembers, cargo and the aircraft. • The PIC has the prerogative to check the crewmembers knowledge of emergency procedures and non-routine situations. • In an emergency situation arising in flight, the PIC may follow whatever course of action he considers necessary for the safety of the flight. He may deviate from prescribed operational procedures and methods to the extent deemed necessary for safety. The PIC is dependent upon the First Officer and Flight Attendants to execute issued orders. INFLIGHT PROCEDURES MANUAL 7.3 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

3 CREW MEMBER INCAPACITATION

3.1 Incapacitated Flight Crew Member 14 CFR 121.313(j)(1)(ii) If a flight crew member becomes incapacitated during flight, the first priority of the remaining pilot is to fly the aircraft and assume/maintain PIC authority. The following guidelines should be considered: • Remaining pilot notifies the Purser and requests assistance in the cockpit. • Move the incapacitated pilots seat full aft, and lock the seat belt and shoulder harness to keep them clear of all controls. • Follow instructions of Captain. • Administer first aid.

3.2 Incapacitated Flight Attendant

Should any Flight Attendant become incapacitated during the flight, all Flight Attendants must ensure that the incapacitated Steward's responsibilities are assumed.

4 ENGINE IRREGULARITIES

4.1 Engine Fire in Flight

In the event of an engine fire in flight, the cockpit will respond and complete their checklists. They will then notify the Purser of the situation and relay any instructions.

4.1.1 Flight Attendant Procedure

• Follow the Captain’s instructions. • Begin securing the cabin and galleys. • Monitor the passengers.

4.2 Compressor Stall

Occasionally, an engine may make a loud noise similar to an automobile “backfire.” In laymen’s terms, the engine is “hiccoughing.” This is caused by an interruption of air through the compressor section of the engine. The disrupted airflow causes strange combustion patterns, visible outside the engine as a fire ball. At night, due to the darkness and presence of clouds it will reflect and amplify the brightness. A sound similar to an explosion will also be heard. Additionally, the aircraft may lurch due to the interruption of engine synchronization. Often, once the stall is cleared out, the engine will continue to run and produce thrust. A compressor stall could occur during a change in engine power either on the ground or in flight, or upon landing when the engines are engaged in reverse thrust. INFLIGHT PROCEDURES MANUAL 7.4 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

4.3 Flight Attendant Procedure • Inform the Captain, including location and duration of flame or smoke • Explain the situation to the passengers in a calm and reassuring manner • Monitor the passengers

4.4 Engine Shutdown in Flight

If due to a mechanical function or engine fire in flight, an engine has to be shut down, the Captain may decide to make an unscheduled landing. The Captain will decide upon the best course of action and notify the Purser, who will in turn advise the Flight Attendants.

4.5 Flight Attendant Procedure • Follow the Captain’s instructions • Monitor passengers

4.6 Engine Torching

On occasion, an engine will exhaust flame/smoke when starting. This may also occur when the engines are being reversed, especially during landing. Engine torching can be controlled from the cockpit. 4.6.1 Flight Attendant Procedure

• Inform the Captain • Explain the situation to the passengers in a calm and reassuring manner • Monitor the passengers for unwarranted evacuation

4.7 Engine Fire on the Ground

In the event of an engine fire on the ground, the Captain will stop the aircraft and activate the engine fire extinguishers. An evacuation will be initiated by the Captain as soon as the aircraft has come to a complete stop. 4.7.1 Flight Attendants Procedure

• Follow the Captain’s instructions. • Monitor passengers. • Review emergency evacuation procedures.

4.8 Rejected Takeoff • A rejected takeoff produces startling noise and strong deceleration forces for both the passengers and the Flight Attendants. Also, the brakes could produce smoke and there is a possibility of a smell of fumes. To preclude an unwarranted/unordered evacuation (with resulting injuries), the cockpit must promptly, after the aircraft has been stopped, make a PA announcement to the passengers and the Flight Attendants. • Example: “This is the Captain. Please remain in your seats with your seatbelts fastened.” INFLIGHT PROCEDURES MANUAL 7.5 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

The Flight Attendants should assess conditions, and be prepared to report any dangerous situations observed to the cockpit.

5 TURBULENCE

5.1 General

Turbulence is caused by irregular atmospheric motion or swirling which results in jolting of the aircraft. There are several types of turbulence: 5.1.1 Light Turbulence

Causes slight, rapid and somewhat rhythmic bumpiness without any appreciable changes in altitude or attitude. Occupants may feel a slight strain against their seatbelts. Unsecured items may be displaced slightly. Light turbulence does not normally interfere with service or walking. This is commonly called “light chop.” 5.1.2 Moderate Turbulence

Is similar to light turbulence but with greater intensity. Changes in altitude and attitude occur however the aircraft remains in positive control at all times. Occupants feel definite strains against seatbelts. It causes rapid bumps or jolts. Unsecured objects are dislodged. Food service and walking are difficult. 5.1.3 Severe Turbulence

Severe turbulence causes large abrupt changes in altitude and attitude, which at times can cause the aircraft to become out of control. Occupants are forced violently against seatbelts. Unsecured objects are tossed around. Service and walking are impossible. 5.1.4 Extreme Turbulence

This causes the aircraft to be violently tossed about and is practically impossible to control. It may cause structural damage. 5.1.5 Clear Air Turbulence (CAT)

Clear air turbulence is a very serious operational factor to flight operations at all levels. CAT is high level turbulence normally encountered above 15,000 feet above sea level. This type of turbulence is not associated with clouds or convective (thunderstorm) activity. CAT, when encountered, can be classified as light, moderate or severe. Aircraft that encounter CAT will contact air traffic control to warn other aircraft along that route. 5.1.6 Wind Shear/Microbursts

Microbursts are intense, small scale downdrafts (downward wind movements) which upon reaching the surface, spread outward. This causes the presence of both vertical and horizontal wind shears that can be extremely hazardous to the aircraft, especially at low altitudes. They commonly occur within the heavy rain portion of thunderstorms but can occur almost anytime. Microbursts usually last no more than 15 minutes. INFLIGHT PROCEDURES MANUAL 7.6 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

5.2 Turbulence Guidelines

The flight crew will leave the Fasten Seat Belt sign on until at least 10,000 feet, conditions permitting. This will ensure the Flight Attendants are seated until a safe altitude and regime of flight has been established. The decision to turn off the Fasten Seat Belt sign will be made with respect to turbulent conditions or any other abnormal operational considerations. Flight Attendants should advise the Captain about the severity of turbulence in the cabin so that the seatbelt sign can be illuminated. Any time the Fasten Seat Belt sign is illuminated, a flight crewmember will make an announcement advising passengers to return to their seats and fasten their seat belts. The flight crew must be alert to conditions that may make it necessary for the Flight Attendants to secure the cabin and return to their jumpseats for their safety and the safety of the passengers.

5.3 Flight Attendant Procedures

5.3.1 Light to Moderate Turbulence

• The Purser will make the "Seat Belt Sign On/Turbulence" PA. Ensure passengers standing in the cabin return to their seats. • Each Flight Attendant should visually check that each passenger has his seat belt fastened by conducting a cabin check in each zone. • Check that lavs are unoccupied. • Do not leave serving carts unattended in the aisle. • Continue normal cabin service, unless otherwise instructed to do so by the Captain. 5.3.2 Severe Turbulence

• Direct passengers to fasten seat belts. If possible, make the "Seat Belt Sign On/Turbulence" PA (if not already accomplished by the Captain or the Purser). • Severe turbulence may warrant emergency commands, such as shouting "FASTEN SEATBELTS • If in the galley, secure yourself in nearest available jumpseat and fasten seat belt and shoulder harness.

NOTE If in the middle of cabin service, do not return the cart to galley. Take a nearby passenger seat (or share a seat with a passenger if none are available) and hold on to the cart. If possible, cover and take hot liquid off the cart and cover the cart with a blanket. Request passengers to help.

• Remain seated until notified by the Captain or until the Fasten Seat Belt sign is turned off. • Check passengers in cabin and lavatories. • Check cabin conditions. INFLIGHT PROCEDURES MANUAL 7.7 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• In most cases, turbulence will be stronger and more obvious in the aft section of the aircraft. If turbulence develops and the Fasten Seat Belt sign fails to illuminate, the Captain should be notified.

NOTE The appropriate PA announcement must be made, and compliance checks conducted each time the Fasten Seat Belt sign is illuminated. If the Fasten Seat Belt sign remains illuminated for prolonged periods of time or passengers do not comply, another announcement should be made.

If at any time after takeoff the flight crew determines it is unsafe for Flight Attendants to be out of their jumpseats, instructions will be given to the Flight Attendants to remain seated. Personal safety should never be compromised during turbulence. Flight Attendants should remain alert to any and all announcements as the cockpit may be imparting important safety information to the Flight Attendants. If the Flight Deck Crew receives a warning of anticipated turbulent air, they will notify the Purser by interphone as to the expected duration and intensity of the turbulence. If there is no time to call the Cabin Crew, the Flight Crew will illuminate the FASTEN SEATBELT sign and make an announcement to the Cabin Crew and passengers of the anticipated turbulence. 5.3.3 Extreme Turbulence

To be Developed

6 DECOMPRESSION Cabin pressurization is maintained at an altitude of 5,000 to 8,000 feet for the comfort and safety of passengers and crewmembers. Decompression occurs when cabin pressurization is lost, either slowly or rapidly.

6.1 Slow Decompression

A slow decompression is a gradual loss of cabin pressure (greater than ten seconds) caused by a slow leak in the fuselage or a malfunction of the pressurization system.

Table 7.1 Signs of Slow Decompression

Signs of Slow Decompression

Cabin Effects Physiological Effects • Usually there will be no • Dizziness, fatigue or headache. obvious changes until automatic decompression • Giddiness or euphoria. sensors drop masks. • Clumsiness • Fasten Seat Belt signs • Poor coordination illuminate automatically. • Impaired judgment and vision. INFLIGHT PROCEDURES MANUAL 7.8 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Caution

If any of the physiological symptoms occur, check with fellow crewmembers to see if they are experiencing the same symptoms. Notify captain and await further instructions.

6.2 Rapid Decompression

A rapid decompression is a sudden loss of cabin pressure (approximately one to ten seconds) that may be caused by an explosion, a rupture in the fuselage or a malfunction of the pressurization system.

Table 7.2 Signs of Rapid Decompression

Signs of Rapid Decompression

Cabin Effects Physiological Effects

• Loud bang or rumble as • Rapid chest expansion cabin pressure is lost • Cheek and lip flutter due to loss of air from • A strong and sudden rush of lungs air leaving the cabin • Pain in the ears and sinuses • Rapid drop in temperature • Impaired judgment and vision • Dense fog or mist develops • Bodily gas formation and expulsion • Dust, debris and loose objects may fly about the • Poor coordination cabin • Difficulty in breathing and speaking • Oxygen masks will appear • Nail beds appear blue in the cabin

All signs may or may not occur at the same time. Perform immediate action items below:

6.3 Immediate Action to be Taken in a Decompression

6.3.1 Flight Attendants:

• Immediately grab and don the nearest oxygen mask. • Sit down and secure yourself. If a vacant seat is not available, share a seat with a passenger. • Ensure no smoking. • Look for passengers not using masks. Instruct POC users to use aircraft masks instead of POC unit. Demonstrate from your location or if at a jumpseat, use the PA system by speaking through your mask. • Shout: "FASTEN SEATBELTS! DON OXYGEN MASKS" through the oxygen mask. INFLIGHT PROCEDURES MANUAL 7.9 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• Shout instructions from a secure position for manually opening any stuck PSU doors: - Compartments having "pinhole": Insert an 02 panel tool or a small stick-like object such as a paper clip, stir-stick, pin, etc., into the hole and press upward - Compartments without "pinhole": Use a flat object such as I.D. badge, safety information card, etc. and slide it along the seam of the oxygen compartment 6.3.2 Flight Crew

• Don oxygen mask • Make a rapid, often steep descent to approximately 10,000 feet. • Turn on the Fasten Seat Belt sign

6.4 Cabin Check After Decompression

Once the aircraft has leveled off and the flight crew has stated it is safe to move about, check passengers and the cabin. It may be necessary to relocate passengers to another seat if there is severe structural damage to the aircraft, such as that caused in a rapid decompression. If the flight is full, double passengers up in one seat if necessary. •Don POB • Check fellow Flight Attendants • Reseat passengers away from wind blast or danger area if there is an opening in the fuselage • Walk through the cabin and reassure passengers • Check for cabin fires or other potential dangers • Check lavatories for passengers. • Report passenger injuries and cabin damage level to the Purser who will report condition of passengers and cabin to the Captain. • Administer first aid to any injured passengers or crewmembers • Administer oxygen to those experiencing hypoxia • Administer first aid to those experiencing decompression sickness • The Captain will inform the Purser or make an announcement when it is safe to breathe without a mask. • Advise POC users it is permissible to return to their units once the aircraft descends below 10,000 feet INFLIGHT PROCEDURES MANUAL 7.10 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

6.5 Hypoxia

Hypoxia is the lack of sufficient oxygen to the body cells or tissues. The following symptoms of hypoxia may or may not be noticed, depending on how serious the decompression is and how rapidly it occurs: • Headache, earache, fatigue • Impaired judgement/vision • Dizziness, poor coordination • Distress in ears, sinuses and abdomen • A feeling of chest expansion, difficulty in breathing and speaking • Loss of muscle coordination • Nail beds appear blue The primary danger resulting from a decompression is hypoxia. An insufficient quantity of oxygen can cause loss of consciousness and ultimately lead to death in a relatively short amount of time if not treated. A supplemental supply of oxygen must be administered immediately.

6.6 Reduced Time of Useful Consciousness (TUC)

As cabin altitude increases, the amount of time an individual is able to perform flying duties efficiently in an environment with inadequate oxygen supply decreases.

Table 7.3 Reduced Time of Useful Consciousness (TUC Supplemental Oxygen System)

Time of Useful Consciousness (TUC) (Without supplemental oxygen)

AT TUC IS

40,000 Feet 15 - 20 Seconds

35,000 Feet 30 Seconds - 1 Minute

30,000 Feet 1-2 Minutes

28,000 Feet 2 1/2 - 3 Minutes

25,000 Feet 3 - 5 Minutes

22,000 Feet 5 - 10 Minutes

18,000 Feet 15 - 30 Minutes

NOTE The above times are to be used as averages and are based on an individual at rest. Physical activity at altitude, fatigue, self-imposed stress and individual variation will make times vary. INFLIGHT PROCEDURES MANUAL 7.11 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

6.7 Cracked Window/door Seal Leak

An air leak at an exit door or window is caused by a defective door pressure seal or window seal.- An audible hiss, whistling or howling noise is evident-. Generally, this condition is not serious enough to cause a decompression, but Flight Attendants should monitor the passengers for symptoms of hypoxia, as a cracked window/door seal leak may develop into a decompression. 6.7.1 Flight Attendant Procedure

Notify the Captain and follow his instructions Reseat passengers in the following priority based upon seats available, including unoccupied Flight Attendant jumpseats (if applicable.) • Passengers seated next to cracked window/door. • Passengers seated forward and aft of window/door. • Passengers seated in aisle seats adjacent to cracked window/door. • Passengers in immediate area. • Ensure passengers in the area are seated with seat belts securely fastened. • Secure loose items.

7 FIRES

7.1 General

A fire on board an aircraft is a serious problem and should be treated as such. Constant surveillance and alertness for fire hazards is the best method of prevention. Flight Attendants should be alert at all times to the possibility of a fire, both inside and outside the aircraft. If a fire is discovered, communication and teamwork are essential in fighting the fire.

7.2 Communication

Notify Flight Attendants by making a PA stating "FLIGHT ATTENDANT ASSISTANCE TO (state location of fire)” as soon as a fire is discovered. This will quickly alert the Flight Attendants to respond to that location with equipment in hand to aid the Flight Attendant who discovered the fire. The first Flight Attendant who discovers the fire fights the fire. The second Flight Attendant to the scene will be the communicator with the cockpit and remaining Flight Attendants. The communicator will notify the cockpit of the following items: • Type and location of fire. • Action being taken. • Status of fire. • Amount of smoke being generated and color of smoke. INFLIGHT PROCEDURES MANUAL 7.12 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• Type of behavior and reaction of passengers.

NOTE Continuous communication is necessary for the Captain to make decisions essential for flight safety.

7.3 Teamwork

The third and fourth Flight Attendants to arrive will be the runners. They will: • Provide back-up extinguishers. • Provide additional PBEs. • Pull circuit breakers, if applicable. • Ensure removal of any POBs and any items that can fuel the fire. • Ensure passengers remain calm in their seats. • Close air vents in area of fire. • Relocate items such as luggage, blankets, etc. that may add fuel to the fire. If there is extensive smoke in the cabin: • Relocate passengers from the smoke filled area. • Hand out wet towels and instruct passengers to cover nose and mouth. • Monitor passengers and cabin. • Monitor extinguished fire for re-ignition

7.4 Fire Prevention • Turn off ovens and coffee makers when not in use. • Do not use ovens as storage space for dry supplies and only place materials in the oven provided by catering. • If circuit breaker "pops out" notify the Captain immediately and follow his instructions. Never reset (push-in) a circuit breaker unless instructed to do so by the Captain. • Monitor the aisles and lavs for passengers smoking. • Conduct periodic lavatory and galley checks to ensure flapper doors and trash bin access doors are closed.

7.5 Theory of Fire

There are three essential elements common to a fire: Fuel, oxygen and heat. The elimination of any one of the three elements necessary for a fire, will cause the fire to be extinguished. The classification of a fire is determined by what is fueling the fire. INFLIGHT PROCEDURES MANUAL 7.13 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

7.6 Classification of Fires

Several types of cabin fires may occur on an aircraft. Flight Attendants must be able to identify each type of fire.

Table 7.4 Fire Classifications

Class Materials Examples Location Extinguisher

A Combustible Paper, wood, Trash recepta- Water (H2O) Materials fabric, rubber, cles, seat Any available certain plastics, cushions, non- alco- etc., where rugs, over- holic liquids quenching by head storage including water is effec- compartments water, sodas, tive. and curtains. coffee etc.

B Flammable Gasoline, oils, Galley ovens Halon 1211 Liquids greases, sol- (caused by vents, paints, grease). Ramp burning liquids, area fuel spills. cooking fats, etc., where smothering action is required.

C Electrical Fires started by Galleys, arm- Halon 1211 a short circuit or rest, lavato- faulty wiring in ries, or any electrical equip- area that has ment, fires in electrical motors, galley equipment equipment and/or electri- where a non- cal wiring in conducting close proxim- extinguisher is ity. required.

7.7 Basic Firefighting Procedures • Locate the source and identify the class of fire • Cut electrical power (if appropriate) • Smother or dowse fire (if appropriate) • Clear the area, close air vents. • Notify the Captain and keep him informed. • Protect body with clothing. • Obtain the appropriate extinguisher. • Obtain Smoke Hood (PBE). • Secure a back-up extinguisher. • Fight the fire. INFLIGHT PROCEDURES MANUAL 7.14 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• Monitor the area for re-ignition. • Monitor passengers for panic. Flight Attendants may encounter not only different types of fires but different locations where fires could take place. Electrical components and wiring are common to all areas of the aircraft, including galleys and lavatories, as well as side walls, armrests and ceilings. If the fire appears electrical, cut the power. Circuit breakers may be used as a switch by manually pulling out the circuit breaker. In the event of an electrical fire, circuit breakers associated with the fire should be pulled.

NOTE Water may serve as the substance through which the electricity finds a short cut. Therefore, do not use water on electrical fires.

Fires in the cabin can often be extinguished with materials readily at hand, such as blankets or any nonalcoholic beverage. Oil and grease fires have a tendency to spread. Be sure the fire is completely extinguished and monitor the area carefully for re-ignition.

NOTE Any fire that is not easily classifiable is a potential class "C" fire. Always use a halon extinguisher on a fire that cannot be classified.

7.8 Fire fighting Procedures by Location

Using the basic fire fighting procedures, the following examples by location highlight or reinforce the specific and/or additional procedures which must be used to effectively fight the fire. Seat cushion fire: Smother the fire with a blanket or coat. Once extinguished, remove cushions and place on the floor. Pour water or other non-flammable liquids on the fire. Soak with water extinguisher and cover with blanket. If fire spreads away from seat cushion, use Halon extinguisher. Ashtray fire: Close the ashtray cover and pour water or other non-flammable liquids on the fire. Overhead bin: Feel bin cover and locate source of fire. Clear the area and relocate passengers seated under affected bin. Remove articles from affected and adjacent area bins, if possible. Turn off all electrical power to the area and obtain halon extinguisher. Spilled Flammable Liquids: Cover the area with wet blankets or clothing, overlapping to make a tight seal. Obtain a halon extinguisher and have ready in case of re-ignition. Compartment Fire or Behind a Door: Always feel the door with the back of hand for heat. If cool, open the door slightly and locate the source of the fire, then fight the fire. • If hot, do not open the door until fully prepared with equipment to fight the fire. INFLIGHT PROCEDURES MANUAL 7.15 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Oven Fire: Close the oven door, turn off the oven power and pull associated circuit breakers. Do not open the oven door until prepared to fight the fire. Obtain halon extinguisher. • When fighting the fire, stand to the side of the oven door to use the door as a shield. Using an oven mitt or other cloth as protection of the hand when releasing the oven door latch, crack open the oven door and fully discharge the extinguisher. If additional extinguishers are needed but not readily available, close the door after discharging the first extinguisher to sustain oxygen suppression. Lavatory Fires: When responding to a smoke detector alarm, check the lavatory for occupancy by knocking on the door and announcing "Flight Attendant, I have to enter." • Assess extent of fire by feeling door at different heights with back of hand. • If hot to touch but no smoke visible, obtain halon extinguisher and open door slightly and deplete extinguisher into lavatory area. • If no heat, open door and visibly check all compartments for signs of smoke/fire. • If smoke can be seen, don a PBE, open the door slightly and deploy the halon into the lavatory. • If door is very hot or fire is out of control, keep lavatory door closed. Surround door with wet blankets. Consider obtaining the crash axe from the cockpit and make a small hole in the upper part of the door. Place the nozzle of the halon extinguisher into the hole and discharge the extinguisher. Repeat if necessary. • If no fire is present and a false alarm is suspected, reset the alarm and continue to monitor lavatory for any signs of fire/smoke. • The Captain must be advised of the incident immediately. Fluorescent Ballast Fire: Fluorescent ballasts supply power to the upper and lower sidewall cabin lights. The ballast may overheat during prolonged periods of use causing smoke to be generated with a distinct odor. Ballast fires are brief, self- extinguishing and relatively non-hazardous. If the ballast overheats: • Turn off lighting in specific cabin area. • Notify the Captain immediately. • Move passengers away from the area. • Monitor for re-ignition. Have an extinguisher ready should the fire re- ignite. Lithium Battery (PED) Fires • Relocate passengers away from the device • Utilize halon on the device to prevent the spread of the fire to adjacent battery cells and flammable materials • Pour water or other non-alcoholic liquid from any available source over the cells immediately after extinguishing the fire. On the Ground Outside of the Aircraft (i.e. Fuel Spill): Notify the Captain immediately. Be prepared to deplane passengers or evacuate at the Captain's discretion. INFLIGHT PROCEDURES MANUAL 7.16 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• Monitor fire. • Monitor cabin and passengers. • If there is a fuel smell, turn off all electrical equipment. • Maintain communication with the Captain.

7.9 Smoke in the Cabin

In the event of uncontrollable inflight smoke filled conditions in the cabin, the Flight Attendant will accomplish the following procedures: • Inform the Captain of the zone or cabin area where smoke/fire is located, the extent of the smoke/fire condition and whether smoke is or is not at a tolerable level. • Ensure the passengers are seated with their seat belts securely fastened and enforce no smoking. • Instruct passengers to keep heads low, and cover nose and mouth (preferably with a wet cloth.) • Take your seat, fasten seat belt, keep head low and cover nose and mouth (preferably with a wet cloth.) The Captain will turn on the Fasten Seat Belt sign and attempt to land at the nearest suitable airport. If an immediate landing cannot be made, the Captain will descend to below 14,000 feet to depressurize the aircraft.

7.10 Preventing Panic

Fires can be frightening. To prevent panic, make an announcement to keep passengers informed and assure them that necessary steps are being followed. If the fire produces excessive smoke and fumes inside the cabin, Flight Attendants should: • Stay calm • Watch for signs of panic and take additional action, if needed • Move passengers away from smoke and fumes, if possible • If there is a lot of smoke in the cabin, have passengers cover mouth and nose with any available material, dampened if possible. If necessary, have passengers/crewmembers breathe the air approximately six inches from the cabin floor where smoke and toxic fumes will be less dense. • Keep the Captain informed.

8 EMERGENCY LANDINGS Emergency landings do not always require an emergency evacuation. Injuries can occur when evacuating an aircraft, so it is important to assess conditions to determine if an evacuation is necessary. An emergency evacuation should be initiated only when imminent danger exists that could cause serious injury or death. Both planned and unplanned landing emergencies could occur on land or in water. INFLIGHT PROCEDURES MANUAL 7.17 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

8.1 Authority to Evacuate 14 CFR 121.397(a), 121.397(b) Should the Captain decide that evacuation is necessary, he will issue the verbal command, “THIS IS THE CAPTAIN. EVACUATE, EVACUATE, EVACUATE!” over the PA system. The Purser is responsible for activating the Emergency Light Switch (ELS) by lifting the safety cover and depressing the button. The Flight Attendants must constantly assess the entire accident situation and be prepared to: • Evacuate immediately if commanded; • Maintain control in the cabin until a decision is reached as to whether to evacuate; • Notify the Captain of any existing situation in the cabin that may be critical to the evacuation decision; and • Initiate evacuation, if required. 8.1.1 No Communication from the Cockpit

• Flight Attendants have the authority to initiate an evacuation without awaiting instructions from the cockpit if the aircraft has come to a complete stop in a life-threatening situation (such as fire, smoke, impact forces or abnormal aircraft attitude). • Flight Attendants should attempt to communicate with the cockpit, if at all possible, prior to initiating the evacuation. If contact with the cockpit is not possible, or if time is of critical importance, Flight Attendants will make an independent decision and operate all usable exits. • If one Flight Attendant initiates an evacuation, the other Flight Attendants will immediately execute evacuation procedures as there may be structural damage or other immediate danger that may not be apparent to the remaining crew.

8.2 Assess Conditions • Correctly assess outside conditions before and after opening an exit. - Place back of both hands around the window frame to feel for heat. - Look for dangerous conditions such as fire, smoke, jagged metal or any obstruction that may cause injuries to passengers or damage the evacuation device. In a ditching situation, check water level to ensure it is below the door. If danger exists or water level is too high, redirect passengers to nearest usable exit. - Before initiating evacuation flow, evaluate attitude of the aircraft and evacuation device. Assess for dangerous conditions. Redirect if necessary. - During the evacuation, continue to assess outside conditions, integrity of the evacuation device and attitude of the aircraft. Redirect if dangerous condition develops. INFLIGHT PROCEDURES MANUAL 7.18 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

8.3 Protective Position • To prevent being inadvertently pushed or pulled out of the aircraft, assume a protective position whenever opening or standing near an opened emergency exit. • Use assist handles when opening an exit, inflating evacuation device and directing evacuation flow. • Stand to the side of an open exit, never in front of it.

NOTE During the evacuation, should any carry-on luggage come loose or a passenger insist on ignoring commands, the Flight Attendants will take into consideration their location in the aircraft as well as the hazards of piling up carry-on luggage in front of another exit or throwing down the slide on top of passengers. Another consideration is the fact that a battle with a passenger over a piece of carry-on luggage may be more detrimental to the rapid egress of the aircraft than allowing passengers to take luggage with them.

8.4 Command Words

The use of command words is essential to establish leadership and emphasize the urgency needed for immediate understanding and compliance with the directions given during an evacuation. Command words must be shouted in a loud aggressive tone of voice that will reach beyond the immediate area and also serve as a point of reference in a smoke filled cabin. Use layman’s words, not aviation terminology. Issue positive commands. Avoid using negatives. DO SAY (Upon Evac) • “RELEASE SEATBELTS" • "LEAVE EVERYTHING" • “LEAVE BAGS” • ”GET BELOW THE SMOKE” •"COME THIS WAY" • "JUMP AND SLIDE" • "STAY ON YOUR FEET. MOVE" • UPPER DECK • COME THIS WAY, SIT AND SLIDE DO NOT SAY • “GO AFT/FWD” • “DON’T SLOW DOWN” • “DON’T SIT” • “UNFASTEN SEAT BELTS” INFLIGHT PROCEDURES MANUAL 7.19 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Remember: Use body language to emphasize words. Point when shouting a word that indicates a particular direction of travel. Use physical contact (pull, push) to stimulate flow. Establish visual contact above the ground when commanding a large group. Use a megaphone if available.

8.5 Redirect Procedure

If exit is unsafe to open or evacuation device fails or becomes inoperative during the evacuation, redirect passengers to nearest usable exit: • Use loud commands with body language. Do not leave the exit area until the flow of passengers has been redirected. If exit is jammed, or danger outside, shout: • STOP! DANGER! • Always give the reason for redirecting, shout: • BAD EXIT or EXIT BLOCKED • BAD EXIT! CROSS OVER! •FIRE! • NO SLIDE! • WATER TOO HIGH! • Use arm and hand signals to emphasize direction. If necessary use physical contact (push, pull). Do not use technical words, shout: • TURN AROUND, GO THAT WAY! OR COME THIS WAY! • CROSS OVER! GO THAT WAY! OR COME THIS WAY!

NOTE If all floor level exits are not usable, assess and utilize break in fuselage as necessary.

8.6 Flight Attendant Safety

When everything possible has been done to provide for the safety of the passengers and crew, you should leave the aircraft. When the fire is too hot, the smoke is too thick, or the water too deep, get out. It is not intended that the Flight Attendant assume unnecessary risk when involved in an emergency. If in immediate danger evacuate the aircraft. Under no circumstances should you attempt to reenter the aircraft once the evacuation has been completed. In any emergency, the Captain remains in command of the entire crew, passengers, and cargo until relieved by the proper authorities. INFLIGHT PROCEDURES MANUAL 7.20 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

8.7 Negative Panic

Negative panic is a real and hazardous response to aircraft accidents pertaining to passengers or crewmembers who simply withdraw mentally from the crisis around them and wait for people in authority to tell them when and how to act. Negative panic can be identified by a dazed lethargic stare, lack of action or action non essential to the situation, i.e. retrieving coats or moving about as if everything were normal. To deal with negative panic in either a passenger or crewmember the following steps should be taken: • Use aggressive tone of voice, give direct, concise commands • Use physical action if person is non responsive, i.e. open their seat belt, pull them out of the seat, etc. • Assign a helper passenger if necessary.

9 UNPLANNED EMERGENCY LANDING An unplanned emergency landing is when there is no forewarning and little or no opportunity to prepare the passengers or cabin for the landing and/or possible evacuation. The majority of all emergency landings occur on takeoff or landing. These emergencies are sudden, leaving little time to react. For this reason, it is imperative that Flight Attendants always be prepared to react suddenly by assuming a brace position and conducting a silent review prior to every takeoff and landing. Examples of indications of an unplanned emergency include: • Smoke, fire or structural damage in the cabin • Sliding movement, sparks or sounds of metal tearing against the ground • Unusual attitude of aircraft, such as tipped to one side During an emergency landing, Flight Attendants must begin shouting their brace commands if the aircraft impacts on landing and continue shouting until the aircraft comes to a complete stop. The unplanned emergency brace command is "BEND OVER! STAY DOWN!" Once the aircraft comes to a complete stop, Flight Attendants will follow the Emergency Landing procedures as noted in section 8.

10 PLANNED EMERGENCY LANDING

10.1 General

A planned emergency landing is one in which the crew has time to prepare the passengers and the cabin for a possible evacuation. The Captain will evaluate the situation, determine the need for an evacuation, and then communicate his instructions to the Purser. INFLIGHT PROCEDURES MANUAL 7.21 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

The time available to prepare the cabin will determine how many steps on the Planned Emergency Checklists can be accomplished prior to landing. If there is at least 20 minutes to prepare the cabin, the entire checklist should be completed. If there is less than 20 minutes, complete as many of the steps in order as possible.

NOTE Planned Land Emergency and Ditching directives and PA’s. Pink pages designate land evacuation and blue pages indicate ditching.

10.2 Planned Emergency Checklists

The Purser will follow these steps in order as written. If there is less than 20 minutes to prepare the cabin, Flight Attendants should brief the passengers on exits, seat belts, life vests (ditching only) and brace positions. In a planned ditching, passengers should don life vests.)

10.3 NASR

The Captain will instruct the Purser via PA to report to the cockpit. Upon hearing "PURSER, FLIGHT DECK REPORT" over the PA, and/or 3 or more high/low chimes, the Purser must report immediately to the cockpit. The remaining Flight Attendants should discontinue their normal cabin duties, go to their assigned stations and await instructions from the Purser. The acronym NASR is intended to assist in preparing for a planned emergency. This is the information the Captain will give to the Purser, and the Purser will give to the Flight Attendants prior to a planned emergency cabin preparation: N: Nature of emergency The Captain will provide a description of the nature of the emergency situation and possible outcome. A: Amount of time to landing. The Captain will advise the Purser how much time remains before landing. The Purser and the Captain will synchronize watches. S: Special Instructions • Review "Crew Duties During an Evacuation" • Coordinate passenger announcement • Any change required in passenger seating. R: Repeat information back before leaving flight deck.

10.4 Flight Attendant Briefing

Depending on the time available the Purser may choose one of the following methods to conduct the briefing. 10.4.1 Personal Briefing

Purser briefs Flight Attendants in forward galley. INFLIGHT PROCEDURES MANUAL 7.22 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

10.4.2 Interphone Briefing

This method is recommended when there is less than 20 minutes to prepare the cabin. • Confirm all Flight Attendants have responded by initiating an ALL ATTENDANT CALL and requesting minimum crew Flight Attendants state name and location. • Commence briefing. • Repeat Captains instructions. • Instruct minimum crew to return to their assigned jumpseats and retrieve safety card, seat belt (if ditching, remove actual life vest from storage) and report immediately to demonstration position. • Minimum crew Flight Attendants should also brief their "A" Flight Attendants and instruct them to begin securing lavatories, galleys and service items.

10.5 Cabin Relay Signal

The Cabin Relay Signal is used to advise the Purser when each task is completed during a planned cabin preparation. After completing a task (and returning to the assigned demo position if applicable), each Flight Attendant should; • Wait for aft Flight Attendants to relay signal before passing signal forward. • Flight Attendants should use a "thumbs-up" signal to indicate they are ready to move on. • The UD Flight Attendant will proceed down the stairs to give the "thumbs- up" signal to the Purser.

NOTE The signal is relayed from the rear-most demo position to the most forward- most demo position and then to the Purser.

10.6 "A" Flight Attendant

The primary function of a "A" Flight Attendant is to direct passengers to usable exits during an evacuation. "A" Flight Attendants are additional Flight Attendants above minimum required crew, who are not assigned to operate an exit during an evacuation. Conditions permitting, the "A" Flight Attendant should: • Move out of exit path. • Determine by sight (flow of passengers out of exits) or sounds (Flight Attendants at exits or other "A" Flight Attendants providing instructions) the quickest and most effective means for passengers to get to an exit. INFLIGHT PROCEDURES MANUAL 7.23 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• Use strong positive commands and nonverbal actions.

NOTE If a minimum crew Flight Attendant cannot or fails to open an assigned exit, the "A" Flight Attendants seated closest to the Flight Attendant will assume responsibility for operating the exit and assuming the duties of that Flight Attendant.

10.7 Relocating Passengers

Depending on the nature of the emergency and if time permits, the Captain may instruct the Flight Attendants to selectively relocate a group of passengers to another zone. If possible passengers should be relocated quickly and effectively before starting the demo portion of the passenger briefing. Every attempt must be made to keep families together. Relocated passengers should be instructed to leave personal belongings at the original seat location. With the Captain's approval, passengers seated in the upper deck should be relocated to available empty seats on the main deck. If all upper deck passengers are relocated to the main deck, the upper deck Flight Attendant should: • Secure upper deck cabin, galley and lavatory • Ensure Captain is advised that all passengers have been relocated to the main deck • Relocate to an available inboard jumpseat on the main deck in accordance with additional Flight Attendant seating assignments. (See Chapter 12, Section 14.) • If no jumpseats are available, the Flight Attendant should take the closest seat to a single jumpseat on the main deck. This may involve relocating a passenger.

10.8 Passengers Requiring Special Assistance

Ambulatory Passengers: Assign a helper passenger and instruct to evacuate with the majority flow of passengers. Non-Ambulatory passengers (including multiple disabilities): Whether traveling alone or with a companion, two (2) helper passengers should be assigned to assist and suggest they evacuate near the end of the majority passenger flow. Helper passengers should be briefed on the following methods to assist the passenger: • Instruct passenger to lean forward. • First helper reaches from behind and places his arms under the disabled passenger’s arms and around the rib cage gripping passengers wrist. • Second helper grasps passenger’s legs • Both helpers lift and carry passenger to nearest exit. • Slide passenger down feet first. One (1) Helper only - using the holding method described for first helper above a single helper should use his legs to bear the weight of the disabled passenger, lift the passenger from seat to floor and drag the passenger to the nearest exit. INFLIGHT PROCEDURES MANUAL 7.24 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

10.9 Brace Positions

To increase the chances of surviving an emergency, the occupants inside the aircraft should assume a protective position that will best prepare them to withstand the forces generated by the impact. Brace positions are designed to minimize the forces of the impact by placing the person in a position that he/she will be “forced into” during an impact situation. 10.9.1 Flight Attendant Brace Positions

Flight Attendants should maintain the appropriate brace position during all take off and landing phases. • Sit straight with back firmly against jumpseat. • Place feet flat on the floor in front of the jumpseat (never under jumpseat) • Secure seat belt low and tight across lap first then shoulder harness to fit low and tight. • Place hands (palms up) under thighs. • Aft facing jumpseat: Press head firmly against head rest (head back). • Fwd facing jumpseat - Bend head down (chin against chest). Figure 7.1 Flight Attendant Brace Positions

10.9.2 Primary Brace Position:

• Ensure seat belt is low and tightly fastened • Feet flat on the floor • Bend over, head down • Grip arms behind the knees If unable to assume this primary brace position (pregnant, obese, tall passenger, those seated in business class): INFLIGHT PROCEDURES MANUAL 7.25 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

10.9.3 Secondary Brace Position

• Lean forward with feet placed flat on the floor • Cross wrists on seat back in front of passenger with elbows bent • Place head on wrists

NOTE Pregnant women must fasten seat belt under baby.

Figure 7.2 Brace Positions

10.9.4 Child / Infant

With approved child/infant seat: Check and follow manufacturer safety instructions to ensure proper use of child restraint system. 20 to 40 lbs: The child’s seat should face forward. Place the airplane seat belt through the child’s seat frame, in the belt guide slots. Buckle seat belt and adjust as tightly as possible. Less than 20 lbs: The manufacturer recommends that the child’s seat (and child) face aft. Place the airplane seat belt through the child’s seat frame. Buckle seat belt and adjust as tightly as possible. Without approved child/infant seat: Infants under the age of two, who cannot sit on their own, shall be braced on an adult’s lap. Instruct the adult to hold the infant (outside the seat belt) in the following manner: • Adult should sit upright • Hold infant chest against adult chest • Instruct adult to hold the infant with one arm supporting the back. The baby’s head should rest in the palm of the adult’s hand. • Hold baby against the opposite shoulder. • Lean forward with other arm over head • Lap held children should always be held outside the adult’s seat belt. INFLIGHT PROCEDURES MANUAL 7.26 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

10.10 Passenger with Service Animal • Have passenger hold animal against padded bulkhead or seat area. • Ensure leash is attached to service animal. If applicable, suggest passenger attach harness prior to landing. • Land only: Direct passenger to hold service animal on lap when evacuating down the slide.

10.11 Able Bodied Persons (ABP's)

An Able Bodied Person (ABP) is a passenger who is designated to assist the Flight Attendants during an evacuation. ABP's should be selected, reseated if necessary, and briefed to assist the Flight Attendants to evacuate the aircraft. 10.11.1 Selection Criteria for ABP's

When selecting a male or female ABP for evacuation assistance, use the following criteria: • Avoid separating families. • Select Crewmembers (deadheading or other airlines). • Select emergency personnel (Fire, Police, Emergency Medical). • Select military personnel. Passengers in good physical condition who are: •Alert. • Able to understand instructions in English. 10.11.2 Briefing ABP's

Do not over-brief an ABP, as too much information will cause confusion. • Use layman’s terms-not aviation terminology. • Speak slowly and clearly. • Use the safety information card at the seat location. Use ABP Briefing Sheet (See Chapter 12, Section 18 or Chapter 12, Section 26 and 27) to assist with the briefing. • Brief only the number of ABP's required to assist with the most important duties. These are, as a general rule: • One (1) ABP - to operate the exit and evacuation device if the Flight Attendant is unable to do so. • Two (2) ABP's - to assist with each piece of equipment to be used at the specific exit. INFLIGHT PROCEDURES MANUAL 7.27 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

11 LAND EVACUATION DUTY ASSIGNMENTS 14 CFR 121.397

11.1 Flight Deck Duties

The Captain will go through the cabin and take command of the evacuation and exit via the rear of the aircraft, conditions permitting. The First Officer will exit via the L1 door and gather passengers together in a group.

11.2 Evacuation Exits

The following diagram illustrates all 13 flight deck and passenger cabin exits. INFLIGHT PROCEDURES MANUAL 7.28 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Figure 7.3 Evacuation Exits INFLIGHT PROCEDURES MANUAL 7.29 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

11.3 Flight Attendant Duties Table 7.5 Flight Attendant Duties

Flight Area of Responsibility and Exit Operation Emergency Attendant Demo and ABP Briefing Equipment Position

Purser • Cockpit/cabin liaison L1 Door • Emergency light switch • Coordinate evacuation preparation • Flashlight • A Zone AC left •FAK • Fwd lavs • Megaphone • PA from L1

L2 • B Zone AC left L2 Door • Flashlight • Demo at row 9-12 AC left •FAK

L3 • C Zone AC left L3 Door • Flashlight • Demo at row 21-31 AC left •Mid lavs

L4 • D Zone AC left L4 Door • Flashlight • Aft galley • Megaphone • Demo at row 35-43 AC left •EMK

L5 • E Zone AC left L5 Door • Flashlight • Aft lavs •FAK • Demo at row 51-63 AC left

R5 • E Zone AC right R5 Door • Flashlight • Demo at row 51-63 AC right

Flight Area of Responsibility and Exit Operation Emergency Attendant Demo and ABP Briefing Equipment Position

R4 • D Zone AC right R4 Door • Flashlight • Aft galley •EMK • Demo at row 35-42 AC right

R3 • D Zone AC right R3 Door • Flashlight •G3, G4 • Demo at row 21-31 right INFLIGHT PROCEDURES MANUAL 7.30 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Table 7.5 Flight Attendant Duties

R2 • C Zone AC right R2 Door • Flashlight •G2, G2B • Demo at row 9-12 AC right

R1 •A Zone AC right R1 Door • Flashlight •G1, G1A • Demo at row 1-4, center cabin

UD • Upper deck cabin, galley Direct • Flashlight and lavs passengers • Demo at 85-87, centre down stairway to cabin main deck and (If no passengers on upper evacuate at first deck:) usable exit. If • Relocate to available stairway is inboard jumpseat on main unusable, deck evacuate • If no jumpseat available on passengers main deck, take closest passenger seat to any through upper single jumpseat deck exits. If smoke is present on the main deck, deploy the smoke barrier.

11.4 Additional Flight Attendants Above Minimum Crew Table 7.6 Additional Flight Attendant Duties

Flight Area of Responsibility Evacuation Duties Emergency Attendant Equipment Position

L4A • D Zone AC left Cabin Director • Flashlight

L3A • C Zone AC left Cabin Director • Flashlight

R3A • C Zone AC right Cabin Director • Flashlight

L1A • A Zone AC left Cabin Director • Flashlight

R1A • A zone AC right Cabin Director • Flashlight INFLIGHT PROCEDURES MANUAL 7.31 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

12 UNPLANNED/PLANNED LAND EVACUATION COMMANDS

FLIGHT ATTENDANT ACTION 15 seconds before landing COMMAND BRACE AND SHOUT (repeatedly): PLANNED…………………….……... BEND OVER! STAY DOWN! UNPLANNED…………...………….… BEND OVER! STAY DOWN! ONCE AIRCRAFT STOPS: THIS IS THE CAPTAIN. EVACUATE, ON CAPTAINS COMMAND EVACUATE, EVACUATE! (if no command but imminent danger, begin evacuation). OPEN SEAT BELT AND SHOUT…… OPEN SEAT BELTS! TURN ON EMERGENCY LIGHTS (if assigned) BRIEF ABP #1…………….… YOU. HOLD PEOPLE BACK! ASSESS EXIT AND OPEN (if usable). PULL MANUAL INFLA- OPEN SEAT BELTS! TION HANDLE WHILE SHOUT- ING…….… HOLD ASSIST HANDLE AND PROTECT SELF STAY BACK! STAY BACK! IF NO ABP SHOUT ...... DOORS L/R1, 2, 4 and 5 YOU AND YOU! STAY AT THE SLIDE INFLATED BRIEF ABP’s 2 BOTTOM! HELP PEOPLE OFF! and 3...... …...... JUMP AND SLIDE! DOORS L/R3 YOU AND YOU! STAY AT THE WHEN RAMP/SLIDE INFLATED BOTTOM! HELP PEOPLE OFF! BRIEF ABP'S 2 and 3 JUMP AND SLIDE! DOORS L/R1, 2, 4 and 5 LEAVE EVERYTHING. COME THIS START EVAC FLOW. SHOUT...... WAY. JUMP AND SLIDE! DOORS L/R3 LEAVE EVERYTHING. COME THIS START EVAC FLOW. SHOUT WAY. JUMP AND SLIDE! UPPER DECK GO DOWNSTAIRS TO NEAREST DOOR. MOVE! IF EXIT(S) NOT USABLE, EXIT BLOCKED. GO THAT WAY, GO REDIRECT TO ANOTHER ACROSS, GO BACK USABLE EXIT……………...... (as applicable) INFLIGHT PROCEDURES MANUAL 7.32 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

13 QUICK REFERENCE PLANNED LAND EVACUATION CHECKLIST Follow these steps in order as written. Accomplish as many as time permits.

STEPS ACTION DUTIES STEP 1 CAPTAIN NOTI- Upon hearing “PURSER FLIGHT DECK FIES PURSER. REPORT” and/or 3 or more high/low chimes. Purser proceeds to flight deck and obtains NASR information: • N: Nature of emergency A: Amount of time to Landing S: Special instructions relative to situation R: Repeat information STEP 2 PURSER TO • Relay info from Captain to Flight FLIGHT ATTEN- Attendants in fwd galley or DANT BRIEFING interphone. • All Flight Attendants obtain Quick Reference Planned Land Checklist. • Synchronize watches. • Review Cabin Relay Signal. • Passengers seated in upper deck will need to be relocated to assigned seats on the main deck. (if possible) STEP 3 CABIN LIGHTS • Flight Attendants turn lights to bright TO BRIGHT at respective Flight Attendant panels. STEP 4 PLANNED LAND- • Flight Deck will notify passengers if ING PA time permits. If not, Purser will advise passengers. • Planned land evacuation PA made by Purser from L1. • Assigned Flight Attendants take demo positions. • “A” Flight Attendants secure galleys and assist with securing cabin. • Demonstrate info as it is given. • Use Cabin Relay Signal as required. INFLIGHT PROCEDURES MANUAL 7.33 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

STEP 5 SELECT, RELO- • Choose military personnel, police, CATE AND BRIEF firefighters, etc. Keep families ABP’s together. • Brief ABP's using ABP briefing script. • Ensure ABP understanding of instructions. STEP 6 SECURE AIR- • Clear cabin of any remaining service CRAFT items. Ensure galleys and cabin secured. • Lock lavs. STEP 7 VERIFY DOOR • Verify mode selector in AUTOMATIC. MODE • Ensure exit is free of obstructions. STEP 8 CABIN LIGHTS • Flight Attendants turn lights to OFF at TO OFF respective Flight Attendant panels. STEP 9 TAKE ASSIGNED • All Flight Attendants in their zone are JUMPSEAT secured in jumpseats before calling Purser to advise their respective zones are secure. • Purser will notify cockpit cabin is secure. STEP 10 AWAIT BRACE • Conduct silent review. SIGNAL FROM COCKPIT STEP 11 “BRACE” SIG- • Captain will state “BRACE” over the NAL GIVEN FROM PA at approximately 250 feet above COCKPIT touchdown. • Flight Attendants shout “BEND OVER! STAY DOWN!” continuously. • If no signal from cockpit, use best judgment. All Flight Attendants should shout commands. STEP 12 COMMAND EVAC- Once aircraft comes to a complete stop UATION the Captain will announce "This is the Captain, EVACUATE, EVACUATE, EVACUATE." this will indicate to the cabin crew and passengers that an evacuation is necessary. • Purser will activate emergency light switch. • All Flight Attendants begin evacuation duties. INFLIGHT PROCEDURES MANUAL 7.34 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

14 PLANNED LAND EVACUATION PA Introduction: Ladies and gentlemen, this is your Purser speaking. May I have your attention please. The Captain has advised us that we will be making an emergency landing in approximately ______minutes. Your crew is thoroughly trained for this situation. With your attention and cooperation. we can accomplish everything necessary to prepare for an emergency landing. Please return to your seats immediately.

NOTE Language qualified Flight Attendant, if present, will make the following announcement in the language of destination as time permits. Ladies and gentlemen, the Captain has advised us (explain problem) and has instructed us to prepare you to evacuate the aircraft. Take out the safety information card and pay attention as we review the information with you. Further announcements will be made in English.

Service Items: As we come to your row, please pass any service items to the aisle for pick-up. Flight Attendants proceed into their respective zones and quickly collect and stow service items. Flight Attendants, return to demo positions and signal when ready. (Pause for cabin relay signal) Carry-On Stowage: Place all carry-in items securely under a seat or in an overhead bin. Flight Attendants please assist as needed now.

Flight Attendants, return to demo positions and signal when ready. (Pause for cabin relay signal) Seat Operation: Place seat backs and tray tables in the fully upright and locked position and stow your leg rest. Place your armrests in the down position and open your window shades. Please remove the safety information card located in your seatback pocket in front of you. It shows in pictures the instructions I am about to give you. Flight Attendants demonstrate safety information card. Seat Belt Operation: To fasten your seat belt, insert the flat metal end into the buckle. Tighten by pulling the loose end of the strap until it is low and tight around your hips. To open, lift up on the buckle. Passengers with infant seats, check that belts and harnesses are tight and secure. (Pause) Brace Position: Just prior to landing, you will hear the command "BRACE" from the Captain. When instructed to brace, ensure seat belt is low and tightly fastened, feet flat on the floor, bend over, head down, grip arms behind the knees. If unable to assume this primary brace position (pregnant, obese, tall passenger, those seated in business class): INFLIGHT PROCEDURES MANUAL 7.35 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Lean forward with feet placed flat on the floor, cross wrists on seat back in front of passenger with elbows bent, and place head on wrists

NOTE Pregnant women must fasten seat belt under baby.

If you are traveling with an infant and a car seat, ensure the infant is strapped in. If you do not have a car seat, hold your infant across your body as shown on the safety information card. Flight Attendants will assist you at the completion of this announcement. There may be several impacts. Stay in your seat and remain in the brace position until the aircraft has come to a complete stop, then follow the instructions of your crew. Flight Attendants demonstrate brace position across the aisle. Brace Positions: FAs will demonstrate as it is being read over the PA. After first demonstration, FAs will step aft 6-8 rows and repeat. (Pause) Exit Location Main Deck: There are ten door exits, five on each side. Each door is equipped with an escape slide which will inflate automatically when opened. If you are seated in the upper deck, your primary escape route will be down the staircase and out the first available exit. If the staircase is blocked, there is an additional emergency door located in the cockpit. Floor Path Lighting: In the event of a power loss, emergency path lights are located on the floor. White lights lead to red lights indicating an exit. Look around and locate the exit nearest you, bearing in mind it may be behind you. Exit Location Upper Deck: To be developed (Pause) Signals After Impact: If evacuation is necessary, the Flight Attendants will shout "OPEN SEAT BELTS AND GET OUT". Leave everything including your carry on luggage. Your hands should be empty. Move as quickly as possible to the nearest exit. Jump down the slide and move away from the aircraft. There will be no smoking at any time. APB’s: We need volunteers to assist at the exits. Please ring your call button if you have military, law enforcement, fire, rescue or airline crewmember experience and are willing to help. Safety card: Study the Passenger Safety Information Card for all exit location and door operating procedures. Look at the passengers in your row. Assist each other during the evacuation. INFLIGHT PROCEDURES MANUAL 7.36 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

15 PLANNED LAND ABP BRIEFINGS (All exits except upper deck)

FLIGHT ATTENDANT ACTION APB BRIEFING SELECT 3 ABP’S PER EXIT AND I need your help. Are you willing to RESEAT AS CLOSE TO EXIT AS assist? POSSIBLE. IF ABP APPEARS NERVOUS OR DOES NOT I will reseat you to this exit. RESPOND, CONTINUE SELEC- TION PROCESS…………… POINT TO EACH ABP AND ASSIGN I am going to assign you each a num- NUMBER. ………………………….... ber. You’re number 1, you’re number 2, and you’re number 3. Remember to remain seated until the aircraft comes to a complete stop. There may be more than one impact. BEGIN ABP #1 BRIEFING. If evacuation is necessary, I/we will DEMONSTRATE AS REQUIRED…. take charge. If I/we are unable to do so, you take charge. Come to this exit. Remove me/us from the seat. Open my seatbelt and remove harness. Look through this window and feel the window for heat. If you see danger, do not open the door. Stay here and direct people to opposite door. Turn around, cross your arms in front of you and shout “Exit Blocked, Go That Way”. If no danger, turn this handle in the direction of the arrow while holding onto this handle. Push door open while still holding handle. SLIDE AND SLIDE RAFT. Pull the red handle on the floor. When REFERENCE SAFETY slide inflates, stand here and hold onto INFORMATION CARD…….………. this handle. Send me/us down the slide. Shout to passengers “Jump and Slide”. When area is clear, get out. Repeat what I told you. RAMP/SLIDE. REFERENCE SAFETY Pull the red handle on the floor. When INFORMATION CARD. ramp inflates, stand here and hold onto this handle. Send me/us out. Shout to passengers "Run. Form double lines." When area is clear, get out. Repeat what I told you. INFLIGHT PROCEDURES MANUAL 7.37 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

FLIGHT ATTENDANT ACTION APB BRIEFING BRIEF ABP’S #2 AND #3…………… When the aircraft stops, stand here and hold people back while the door is opened. After the slide inflates, jump and slide. Stay at the bottom of the slide and help people off. Direct them away from the aircraft. Send them away. Repeat what I told you. NOTIFY PURSER WHEN ABP BRIEFING COMPLETE

16 DITCHING DUTY ASSIGNMENTS 14 CFR 121.397

16.1 Flight Deck Duties

The Captain will go through the cabin and take command of the R5 slide/raft conditions permitting. The FO will assist at the L1 door and take command of the slide/raft. The FE will exit out of the L3 or R3 door and take command of the raft. INFLIGHT PROCEDURES MANUAL 7.38 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

16.2 Flight Attendant Duties Table 7.7 Flight Attendant Duties

Jumpseat Area of Exit Operation Emergency Position Responsibility and and ABP Briefing Equipment Demo

Purser • Cockpit/cabin • Emergency light liaison switch • Coordinate L1 Door • Flashlight evacuation • Megaphone preparation •ELT • A Zone AC left • Spare life vests • Fwd lavs • PA from L1

L2 • B Zone AC left • Flashlight • Demo at row 9-12 L2 Door •FAK AC left

L3 • C Zone AC left L3 Door • Flashlight • Demo at row 21- Redirect 31 AC left passengers to •Mid lavs usable exit. If R3 not usable disarm L3 door, launch life raft at L3.

L4 • D Zone AC left • Flashlight • Demo at row 35- L4 Door •ELT 43 AC left) • Megaphone

L5 • E Zone AC left • Flashlight • Aft lavs L5 Door •FAK • Demo at row 51- • Spare life vests 63 AC left INFLIGHT PROCEDURES MANUAL 7.39 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

Table 7.7 Flight Attendant Duties

Jumpseat Area of Exit Operation Emergency Position Responsibility and and ABP Briefing Equipment Demo

R5 • E Zone AC right • Flashlight • Demo at row R5 Door •EMK 51-63 AC right

R4 • D Zone AC right • Flashlight • Aft galley R4 Door • Demo at row 35-42 AC right

R3 • C Zone AC right Disarm R3 Door. • Escape rope • Demo at row Remove and • 46 Man Life raft 21-31 AC right/ launch life raft • Flashlight from ceiling compartment.

R2 • B Zone AC right • Flashlight •G2, G2B R2 Door • Demo at row 9-12 AC right

R1 • A Zone AC right • Flashlight •G1, G1A R1 Door •EMK • Demo at row 1-4, center cabin

UD • Upper deck cabin, Direct • Flashlight galley and lavs passengers • Demo at 85-87, down stairway to centre cabin main deck and (If no passengers on evacuate at first upper deck:) usable exit. • Relocate to available inboard jumpseat on main deck • If no jumpseat available on main deck, take closest passenger seat to any single jumpseat INFLIGHT PROCEDURES MANUAL 7.40 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

16.3 Additional Flight Attendants Above Minimum Crew Table 7.8 Additional Flight Attendant Duties

Jumpseat Area of Evacuation Emergency Position Responsibility Duties Equipment

L4A •D Zone AC left L4 assist • Flashlight

L3A •C Zone AC left L3 assist • Flashlight

R3A • C Zone AC right R3 assist • Flashlight

L1A • A Zone AC left L1 assist • Flashlight

R1A • A Zone AC right R1 assist • Flashlight INFLIGHT PROCEDURES MANUAL 7.41 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

17 UNPLANNED DITCHING COMMANDS (ALL EXITS EXCEPT L/R3)

FLIGHT ATTENDANT ACTION 15 seconds before landing COMMAND

BRACE AND SHOUT (repeatedly): BEND OVER! STAY DOWN!

ONCE AIRCRAFT STOPS: THIS IS THE CAPTAIN. EVACUATE, EVACUATE, EVACUATE! ON CAPTAINS COMMAND (If no command but imminent danger, begin evacuation)

OPEN SEAT BELT AND OPEN SEAT BELTS! SHOUT…… PUT ON LIFEVEST!

TURN ON EMERGENCY LIGHTS (if assigned)

DON CREW LIFE VEST OPEN SEAT BELTS. LIFE VESTS UNDER YOUR SEAT. PUT IT ON!

UPPER DECK. SHOUT:...... GO DOWNSTAIRS TO NEAREST DOOR. MOVE!

BRIEF ABP #1...... …………….… YOU. HOLD PEOPLE BACK!

DOORS L/R1,2, 4 and 5 ASSESS EXIT AND OPEN (if usable). PULL MANUAL INFLA- TION HANDLE WHILE SHOUTING (If no ABP) …….… STAY BACK! STAY BACK! HOLD ASSIST HANDLE AND OPEN SEAT BELTS! PROTECT SELF

WHEN SLIDE INFLATED BRIEF YOU AND YOU. INFLATE VEST. ABP’s 2 and 3...... …...... MOVE TO END. SIT DOWN. HELP OTHERS. GO!

DOORS L/R1,2,4 and 5 OPEN SEAT BELTS. COME THIS WAY. INFLATE VEST. GET IN RAFT. START EVAC FLOW. SHOUT...... GO!

IF EXIT(S) NOT USABLE, NO RAFT. TURN AROUND. GO THAT REDIRECT TO ANOTHER WAY! USABLE EXIT……………...... INFLIGHT PROCEDURES MANUAL 7.42 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

18 UNPLANNED DITCHING COMMANDS (L/R3)

FLIGHT ATTENDANT ACTION 15 seconds before landing COMMAND

BRACE AND SHOUT (repeatedly): BEND OVER! STAY DOWN!

ONCE AIRCRAFT STOPS: THIS IS THE CAPTAIN. EVACUATE, EVACUATE, EVACUATE! ON CAPTAINS COMMAND (If no command but imminent danger, begin evacuation)

OPEN SEAT BELT AND OPEN SEAT BELTS! SHOUT…… PUT ON LIFE VEST!

DON CREW LIFE VEST OPEN SEAT BELTS. LIFE VESTS UNDER YOUR SEAT. PUT IT ON!

DOOR L3...... NO RAFT. GO THAT WAY!

R3 DOOR SHOUT:...... … YOU. HOLD PEOPLE BACK!

BRIEF ABP #1. ASSESS CONDI- NO RAFT. GO THAT WAY! TIONS AND DISARM DOOR. REDI- RECT PASSENGERS TO USABLE EXITS TO CLEAR AREA.

BRIEF ABP's #2 and #3...... YOU AND YOU. USE THESE HAN- DLES TO OPEN COMPARTMENT. CARRY TO THIS EXIT!

ASSESS CONDITIONS. VERIFY YOU. ATTACH ROPE TO HOOK ON MODE SELECTOR IN MANUAL WING. HELP PEOPLE OUT. INFLATE BEFORE OPENING R3. VEST. GO!

BRIEF ABP#1 and #3

SEND ABP's #2 AND #3 TO R3 AND ATTACH LINE TO SEAT LEG. STEP LAUNCH RAFT. DOWN ONTO WING AND THROW SHOUT………………...... RAFT OUT EXIT FWD OF WING. PULL THIS LINE TO INFLATE. GET IN RAFT. HELP OTHERS. INFLATE VEST. GO!

START EVACUATION FLOW WHILE COME THIS WAY. INFLATE VEST. SHOUTING………...... …. STEP ON WING. HOLD ROPE. GET IN RAFT. GO!

IF EXITS NOT USABLE, REDIRECT NO RAFT. TURN AROUND, GO TO ANOTHER USABLE EXIT THAT WAY! INFLIGHT PROCEDURES MANUAL 7.43 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

19 PLANNED DITCHING COMMANDS (ALL EXITS EXCEPT L/R3)

FLIGHT ATTENDANT ACTION 15 seconds before landing COMMAND

BRACE AND SHOUT (repeatedly): BEND OVER! STAY DOWN!

ONCE AIRCRAFT STOPS: THIS IS THE CAPTAIN. EVACUATE, EVACUATE, EVACUATE! ON CAPTAINS COMMAND (If no command but imminent danger, begin evacuation)

OPEN SEAT BELT AND SHOUT…… OPEN SEAT BELTS!

TURN ON EMERGENCY LIGHTS (if assigned)

UPPER DECK SHOUT……. GO DOWNSTAIRS TO NEAREST DOOR. MOVE!

ALL EXITS EXCEPT L/R3 YOU. HOLD PEOPLE BACK! BRIEF ABP #1 SHOUT......

ASSESS CONDITIONS. VERIFY DOOR IN AUTOMATIC MODE BEFORE OPENING. PULL MANUAL INFLATION HANDLE WHILE SHOUTING ..... OPEN SEAT BELTS! IF NO ABP SHOUT….. STAY BACK! STAY BACK!

WHEN SLIDE/RAFT INFLATED YOU AND YOU. INFLATE VEST. BRIEF ABP’s 2 and 3...... …...... MOVE TO END. SIT DOWN. HELP OTHERS. GO!

START EVAC FLOW. SHOUT:...... OPEN SEAT BELTS. LEAVE EVERY- THING. COME THIS WAY. INFLATE VEST. GET IN RAFT. GO!

IF EXIT(S) NOT USABLE, NO RAFT. TURN AROUND. GO THAT REDIRECT TO ANOTHER WAY! USABLE EXIT……………...... INFLIGHT PROCEDURES MANUAL 7.44 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

20 PLANNED DITCHING COMMANDS (L/R3)

FLIGHT ATTENDANT ACTION 15 seconds before landing COMMAND

BRACE AND SHOUT (repeatedly): BEND OVER! STAY DOWN!

ONCE AIRCRAFT STOPS: THIS IS THE CAPTAIN. EVACUATE, EVACUATE, EVACUATE! ON CAPTAINS COMMAND (If no command but imminent danger, begin evacuation)

OPEN SEAT BELT AND OPEN SEAT BELTS! SHOUT……

DOOR L3 NO RAFT. GO THAT WAY! SHOUT......

R3 DOOR SHOUT YOU. HOLD PEOPLE BACK! BRIEF ABP#1

RETRIEVE LIFE RAFT FROM CEIL- YOU AND YOU. USE THESE HAN- ING COMPARTMENT. DLES TO OPEN COMPARTMENT. BRIEF ABP's #2 and #3 CARRY TO THIS EXIT!

ASSESS CONDITIONS. VERIFY YOU. ATTACH ROPE TO HOOK ON MODE SELECTOR IN MANUAL WING. HELP PEOPLE OUT. INFLATE BEFORE OPENING VEST. GO! BRIEF ABP#1

SEND ABP's #2 and #3 OUT ON ATTACH LINE TO SEAT LEG. STEP WING TO ATTACH AND LAUNCH DOWN ONTO WING AND THROW RAFT. FWD OF WING. PULL THIS LINE TO INFLATE. GET IN RAFT. HELP SHOUT...... OTHERS. INFLATE VEST. GO!

START EVACUATION FLOW WHILE COME THIS WAY. INFLATE VEST. SHOUTING………...... …. STEP ON WING. HOLD ROPE. GET IN RAFT. GO!

IF EXITS NOT USABLE, REDIRECT NO RAFT. TURN AROUND, GO TO ANOTHER USABLE EXIT THAT WAY! INFLIGHT PROCEDURES MANUAL 7.45 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

21 QUICK REFERENCE PLANNED DITCHING CHECKLIST Follow these steps in order as written. Accomplish as many as time permits.

STEPS ACTION DUTIES STEP 1 CAPTAIN NOTIFIES Upon hearing “PURSER FLIGHT DECK PURSER. REPORT” and/or 3 or more high/low chimes. Purser proceeds to flight deck and obtains NASR information: • N: Nature of emergency A: Amount of time to Landing S: Special instructions relative to situation R: Repeat information STEP 2 PURSER TO • Relay info from Captain to Flight FLIGHT Attendants in fwd galley or ATTENDANT interphone. BRIEFING • All Flight Attendants obtain Quick Reference Planned Ditching Checklist. • Synchronize watches. • Review Cabin Relay Signal. • Passengers seated in upper deck will need to be relocated to assigned seats on the main deck. (if possible) • Flight Attendants obtain life vest from jumpseat. "A" Flight Attendants don life vests. • Purser dons life vest before beginning PA STEP 3 CABIN LIGHTS TO • Flight Attendants turn lights to bright BRIGHT at respective Flight Attendant panels. STEP 4 PLANNED • Cockpit will notify passengers if time DITCHING PA permits. If not, Purser will advise passengers. • Planned ditching PA made by Purser from L1. • Assigned Flight Attendants take demo positions. • “A” Flight Attendants secure galleys and assist with securing cabin. • Demonstrate info as it is given. • Use Cabin Relay Signal as required. INFLIGHT PROCEDURES MANUAL 7.46 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

STEP 5 SELECT, • Choose military personnel, police, RELOCATE AND firefighters, etc. Keep families BRIEF ABP’s together. • Brief ABP's using ABP briefing script. • Ensure ABP understanding of instructions. STEP 6 SECURE • Clear cabin of any remaining service AIRCRAFT items. Ensure galleys and cabin secured. • Lock lavs. STEP 7 VERIFY DOOR • Verify mode selector in AUTOMATIC MODE (except L and R3) • Place mode selector in MANUAL at L and R3 to disarm ramp/slide • Ensure exit is free of obstructions. STEP 8 CABIN LIGHTS TO • Flight Attendants turn lights to OFF at OFF respective Flight Attendant panels. STEP 9 TAKE ASSIGNED • All Flight Attendants in their zone are JUMPSEAT secured in jumpseats before calling Purser to advise their respective zones are secure. • Purser will notify cockpit cabin is secure. STEP 10 AWAIT BRACE • Conduct silent review. SIGNAL FROM COCKPIT STEP 11 “BRACE” SIGNAL • Captain will state “BRACE!” over the GIVEN FROM PA at approximately 250 feet above COCKPIT touchdown. • Flight Attendants shout “BEND OVER! STAY DOWN!” continuously. • If no signal from cockpit, use best judgement. All Flight Attendants should shout commands. STEP 12 COMMAND Once aircraft comes to a complete stop EVACUATION the Captain will announce "This is the Captain, EVACUATE, EVACUATE, EVACUATE." this will indicate to the cabin crew and passengers that an evacuation is necessary. • Purser will activate emergency light switch. • All Flight Attendants begin evacuation duties. INFLIGHT PROCEDURES MANUAL 7.47 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

22 PLANNED DITCHING PA Introduction: Ladies and gentlemen, this is your Purser speaking. The Captain has advised us that we will be making an emergency water landing in approximately ______minutes. Your crew is thoroughly trained for this situation. With your attention and cooperation. we can accomplish everything necessary to prepare for an emergency landing. Please return to your seats immediately.

NOTE Language qualified Flight Attendant, if present, will make the following announcement in the language of destination as time permits. Ladies and gentlemen, the Captain has advised us (explain problem) and has instructed us to prepare you for a water landing. Take out the safety information card and pay attention as we review the information with you. Further announcements will be made in English.

Service Items: At this time, Flight Attendants will be collecting all service items. As we come to your row, pass your tray along with all other service items to the aisle for pick-up. Flight Attendants, please begin collecting service items. Flight Attendants quickly collect and stow service items. Flight Attendants, return to demo positions and signal when ready. (Pause for cabin relay signal) Carry-On Stowage: Place all carry-in items securely under a seat or in an overhead bin. Flight Attendants please assist as needed now. Flight Attendants, return to demo positions and signal when ready. (Pause for cabin relay signal)

Seat Operation: Place seat backs and tray tables in the fully upright and locked position and stow your leg rest. Place your armrests in the down position and open your window shades. Please remove the safety information card located in your seatback pocket in front of you. It shows in pictures the instructions I am about to give you. Flight Attendants demonstrate safety information card (Pause) Life Vest: Life vests are located under each seat or in a side compartment. Reach down and remove the pouch by pulling on the red tab. Remove the vest from the pouch by pulling on the tear strip. Unfold the vest and place it over your head. Bring the strap around your waist and snap the end into the clip on the front of the vest. Tighten the straps by pulling on the loose end. Do NOT inflate the life vest inside the cabin. As you leave the aircraft, inflate the vest by pulling down on the red tab located on the bottom of the vest. The vest can also be inflated by blowing into the tube located on the front of the vest. There is a water activated light located at the bottom of the vest. Activation occurs once you enter the water. INFLIGHT PROCEDURES MANUAL 7.48 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

For those of you traveling with small children, place the strap of the vest through the child’s legs and snap the end into the clip. If necessary, we will distribute infant life vests for children who weigh 35 pounds or less. Flight Attendants demonstrate and don life vest. (Pause for cabin relay signal) Seat Belt Operation: To fasten your seat belt, insert the flat metal end into the buckle. Tighten by pulling the loose end of the strap until it is low and tight around your hips. To open, lift up on the buckle. Passengers with infant seats, check that belts and harnesses are tight and secure. Flight Attendants demonstrate seat belt operation. (Pause) Brace Position: Just prior to landing, you will hear the command "BRACE" from the Captain. When instructed to brace, ensure seat belt is low and tightly fastened, feet flat on the floor, bend over, head down, grip arms behind the knees. Brace Positions: FAs will demonstrate as it is being read over the PA. After first demonstration, FAs will step aft 6-8 rows and repeat. If unable to assume this primary brace position (pregnant, obese, tall passenger, those seated in business class): Lean forward with feet placed flat on the floor, cross wrists on seat back in front of passenger with elbows bent, and place head on wrists

NOTE Pregnant women must fasten seat belt under baby.

Study the Passenger Safety Information Card for all exit location and door operating procedures. Look at the passengers in your row. Assist each other during the evacuation. Signals After Impact: Once the aircraft has stopped, Flight Attendants will shout “Open seat belts and get out”. Leave everything and move as quickly as possible to the nearest exit. Do NOT inflate your vest until you leave the aircraft. There will be no smoking at any time. ABP’s: We need volunteers to assist at the exits. Please ring your call button if you have military, law enforcement, fire, rescue or airline crew member experience and are willing to help. Safety Card: Study the safety information card for all exit location and door operating procedures. Look at the passengers in your row. Assist each other during the evacuation. INFLIGHT PROCEDURES MANUAL 7.50 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

23 PLANNED DITCHING ABP BRIEFINGS (L AND R 1, 2, 4 AND 5)

FLIGHT ATTENDANT ACTION APB BRIEFING SELECT 3 ABP’S PER EXIT AND I need your help. Are you willing to RESEAT AS CLOSE TO EXIT AS assist? POSSIBLE. IF ABP APPEARS I will reseat you to this exit. NERVOUS OR DOES NOT RESPOND, CONTINUE SELEC- TION PROCESS…………… POINT TO EACH ABP AND ASSIGN I am going to assign you each a num- NUMBER. ………………………….... ber. You’re number 1, you’re number 2, and you’re number 3. Remember to remain seated until the aircraft comes to a complete stop. There may be more than one impact. If evacuation is necessary, I/we will open the door. BEGIN ABP #1 BRIEFING. If evacuation is necessary, I/we will DEMONSTRATE AS REQUIRED…. take charge. If I/we are unable to do so, you take charge. Come to this exit. Remove me/us from the seat. Open my seatbelt and remove harness. Look through this window and feel the window for heat. If you see danger, do not open the door. Stay here and direct people to opposite door. Turn around, cross your arms in front of you and shout “Exit Blocked, Go That Way”. If no danger, turn this handle in the direction of the arrow while holding onto this handle. Push door open while still holding handle. SLIDE AND SLIDE RAFT. Pull the red handle on the floor. REFERENCE SAFETY When slide/raft inflates, stand here INFORMATION CARD…….………. and hold onto this handle. Send me/ us out. Shout to passengers "Crawl to end and sit down. Inflate vest. Go." When area is clear, get out. To disconnect the slide/raft from the aircraft, lift this flap and pull this handle. Repeat what I told you. INFLIGHT PROCEDURES MANUAL 7.51 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

FLIGHT ATTENDANT ACTION APB BRIEFING BRIEF ABP’S #2 AND #3…………… When the aircraft stops, stand here and hold people back while the door is opened. When the slide/raft is inflated step into slide/raft and inflate vests. Sit people down, move them to the end with backs against tubes. Repeat what I told you. NOTIFY PURSER WHEN ABP BRIEFING COMPLETE INFLIGHT PROCEDURES MANUAL 7.52 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

24 PLANNED DITCHING ABP BRIEFINGS (R3)

FLIGHT ATTENDANT ACTION APB BRIEFING SELECT 3 ABP’S PER EXIT AND I need your help. Are you willing to RESEAT AS CLOSE TO EXIT AS assist? POSSIBLE. IF ABP APPEARS I will reseat you to this exit. NERVOUS OR DOES NOT RESPOND, CONTINUE SELEC- TION PROCESS…………… POINT TO EACH ABP AND ASSIGN I am going to assign you each a num- NUMBER. ………………………….... ber. You’re number 1, you’re number 2, and you’re number 3. Remember to remain seated until the aircraft comes to a complete stop. There may be more than one impact. BEGIN ABP #1 BRIEFING. If evacuation is necessary, I/we will DEMONSTRATE AS REQUIRED…. take charge. If I cannot, you take charge. Remove me/us from the seat. BRIEF ABP'S #2 AND #3. POINT TO When the aircraft stops, come to this RAFT COMPARTMENT AND raft compartment. Pull this handle DEMONSTRATE OPENING. USE and push door all the way down. SAFETY INFO CARD TO The inflation line is under this DEMONSTRATE RAFT.……………. pouch. Keep it secure. Hold raft with shoulders. Open these buckles. Use these carry handles to lower raft to floor. Keep lacings down. Close compartment door. Remove escape rope from this compartment. BRIEF ABP #1...... Once the raft is down, look out this window. If you see danger or the water level is too high, do not open the door. Stay here. Send life raft and people to opposite door. If no danger turn this handle in direction of arrow. Push door open until it stops. Inflate your vest. Take escape rope and attach hook to ring on wing. Come back and stand at the door. INFLIGHT PROCEDURES MANUAL 7.53 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

FLIGHT ATTENDANT ACTION APB BRIEFING BRIEF ABP’S #2 AND #3…………… When escape rope is attached, carefully remove inflation line from pouch. Loosely loop and hook line to seat leg nearest the exit door. Inflate your vest. Step down onto wing. Throw raft fwd of wing. Pull hard on the inflation line. When raft inflates, you (ABP#2) stay on wing. Help people climb into raft. You (ABP#3) get into raft, sit people down, backs against the tubes. Repeat what I told you. BRIEF ABP #1...... When raft inflates, send me out. Help people out and shout Inflate vest, "Get into raft. Go." When raft is full, get out. Repeat what I told you. NOTIFY PURSER WHEN ABP BRIEFING COMPLETE

24.1 Post Evacuation

24.1.1 General

• Check that all passengers and crew have evacuated the aircraft • Purser checks flight deck and status of pilots • If Purser is incapacitated, closest Flight Attendant should check the flight deck prior to leaving the aircraft, if possible and if time permits and circumstances permit. • Flight Attendants should check the cabin for injured passengers prior to leaving the aircraft, if possible and if time and circumstances permit.

25 PRESS AND PUBLICITY Do not make written or verbal statements to the press or news media without prior briefing or approval.

26 POST EVACUATION (LAND) • Direct passengers to a safe distance (preferably upwind) away from the aircraft. • Be alert for rescue vehicles and hazards on the ground when directing people. • Conduct a passenger and crew count. • Administer first aid if necessary. • Operate ELT if landing was not at an airport. • Re-enter the aircraft (for supplies and equipment) only after it has been determined safe and the danger of fire is non-existent. INFLIGHT PROCEDURES MANUAL 7.54 CHAPTER 7 - ABNORMAL / EMERGENCY PROCEDURES ARevision: A avatar airlines 04-Nov-2020

• Ensure no smoking • Stay at a safe distance near the aircraft and wait for rescue personnel • Refrain from commenting to the press.

26.1 Post Ditching Evacuation Procedures

Detach ditching equipment from the aircraft after all passengers are boarded or the aircraft is no longer safe. Delegate responsibilities to ABP's assigning survival equipment in the survival kit. • If possible tie rafts together. • Stabilize rafts and erect canopy. • Administer First Aid if necessary. • Be alert for rescue equipment. • Operate ELTs, if available. • Move away from fuel drenched water.

27 UNWARRANTED EVACUATIONS In the event of an unwarranted passenger evacuation, the Flight Attendants should attempt to maintain control of the cabin and prevent passengers from exiting the aircraft.

Table 7.9 Unwarranted Evacuations

1. Immediately notify cockpit (will prevent further aircraft movement) providing specifics (e.g. exits being used, number of passengers outside)

2. Make an announcement to the passengers to stay seated

3. Proceed to the scene of the unwarranted evacuation and make every attempt to halt the evacuation process. Use repeated positive commands, such as “STOP! STAY SEATED!” taking full command of the situation. Use megaphone and/or PA

4. If passengers have already evacuated, one Flight Attendant should exit to assist, conditions permitting. Obtain a megaphone. Exercise extreme caution when exiting and ensure another Flight Attendant or ABP is blocking the exit(s) from further use. Shout commands for the passengers to stay in a group. Direct them to a safe area, if applicable INFLIGHT PROCEDURES MANUAL 8.1 CHAPTER 8 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 8 TOC Chapter 8 TOC

CHAPTER 8 - MALFUNCTIONS ...... 8.1 1. General Malfunctions ...... 8.1 2. Inoperative Emergency Equipment ...... 8.1 3. Galley Equipment Malfunctions ...... 8.1 3.1 Resetting Circuit Breakers...... 8.1 3.2 Inoperative Cart...... 8.1 3.3 Inoperative Trash Receptacle ...... 8.1 4. Cabin Equipment Malfunctions ...... 8.2 4.1 Lavatory Smoke Detector/Alarm System ...... 8.2 4.2 Manual Reset of Passenger Calls...... 8.3 4.3 Inoperative Flight Attendant Jumpseat...... 8.3 4.4 Inoperative PA System...... 8.4 4.5 Routine Taxi-Out PA with Inoperative Audio System...... 8.6 4.6 Toilet Malfunction ...... 8.6 4.7 Inoperative Lavatory Call Button ...... 8.6 4.8 Inoperative Overhead Bin ...... 8.6 4.9 Depleted Water Supply ...... 8.6 4.10 Potable Water – EPA Testing ...... 8.7 4.11 Broken Seatback...... 8.8 4.12 Inadvertent Mask Drop...... 8.9 4.13 Inoperative Sterile Cockpit Light ...... 8.9 4.14 Inoperative Chime System ...... 8.9 4.15 Inoperative Interphone ...... 8.9 4.16 Seatback Pocket Malfunction...... 8.9 5. Entry Door and/or Stair Malfunction ...... 8.10 5.1 Entry Door Malfunction...... 8.10 6. Cockpit Observer Jumpseat Malfunction ...... 8.10 INFLIGHT PROCEDURES MANUAL 8.2 CHAPTER 8 TOC ARevision: A avatar airlines 04-Nov-2020

THIS PAGE INTENTIONALLY LEFT BLANK INFLIGHT PROCEDURES MANUAL 8.1 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

Chapter 8CHAPTER 8 - MALFUNCTIONS

1 GENERAL MALFUNCTIONS All malfunctions should be reported to the cockpit immediately upon discovery if possible. Flight Attendant(s) shall make appropriate entry on the Message to Flight Crew form, discuss with the Captain and follow his/her instructions. The Captain will enter the information into the Aircraft Maintenance Log (AML) and if necessary, refer to the Minimum Equipment List (MEL) to ensure compliance.

2 INOPERATIVE EMERGENCY EQUIPMENT If a piece of emergency equipment is found to be inoperative, the Captain shall be notified immediately via Message to Flight Crew. On all aircraft, the Captain will refer to the MEL to ensure compliance.

3 GALLEY EQUIPMENT MALFUNCTIONS

3.1 Resetting Circuit Breakers

Inflight/On the ground Should any circuit breaker pop out, the Flight Attendant will not reset the circuit breaker. • Notify the Captain immediately to receive guidance. • Record on Message to Flight Crew form.

3.2 Inoperative Cart

Avatar Airlines requires maintenance to board operable food and beverage carts. In the event a cart is found to be inoperative, the Flight Attendant shall notify the Captain via a Message to Flight Crew form. If cart is inoperative, no attempt should be made to use the cart. • Hand deliver all scheduled food, liquor and beverages.

3.3 Inoperative Trash Receptacle

If trash receptacles are inoperative prior to departure, Inflight Service may not be conducted. Flight Attendant • Ensure that trash receptacle is empty. • Complete Message to Flight Crew form, discuss with Captain. If trash receptacles become inoperative in flight, discontinue Inflight Service.

NOTE At no time should trash be placed in the lavatory or cockpit. INFLIGHT PROCEDURES MANUAL 8.2 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

4 CABIN EQUIPMENT MALFUNCTIONS

4.1 Lavatory Smoke Detector/Alarm System

In accordance with FAA regulation, every lavatory must be equipped with lavatory smoke detectors and alarm systems. All lavatories equipped with smoke detectors can be identified by placards on the outside and inside of each lavatory door with the words “Lavatory Smoke Detector Installed.” On many Company aircraft the alarm system is connected to the aircraft master caution panel. On these aircraft, should a detector sense smoke, an indicator light will illuminate and an alarm will sound in the cockpit. Flight crew will notify Flight Attendant of smoke alarm alert.

NOTE Lavatory smoke detectors are not designed to be as sensitive as home detectors. They are installed primarily to detect trash fires in the lavatory trash bins.

Treat all lavatory smoke or alarms as a possible fire, just as with any unknown source of smoke/fire. • Notify Captain immediately. • Flight Attendant will feel the wall or door with back of hand. If door is hot: - Retrieve halon(s)/don PBE. - Crack open the lavatory door and bend down low with the halon. - Keep one foot against the door so it does not open too far. - Extinguish halon into lavatory. - Close door. - Monitor situation. - Keep Captain informed.

NOTE With the door closed, the agent in the extinguisher will concentrate and work harder to extinguish the fire. You will need to stay low when opening the door, as smoke and fire rises it will come out of the top of the door. INFLIGHT PROCEDURES MANUAL 8.3 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

If door is not hot: - Knock on the door and announce, "Flight Attendant must enter!" - Open the door cautiously. - Check for presence of smoke and/or fire under sink, in trash can, and all accessible compartments. - If smoke or fire visible, follow firefighting procedures. If no source of fire/smoke is found, the smoke disappears, and the chime continues to sound, a malfunction may be suspected. • Make appropriate entry on the Message to Flight Crew form for discussion with the Captain.

NOTE When the lavatory smoke detector is inoperative the aircraft can still depart, provided the lavatory has been locked.

Alarm will sound in the cabin 4.1.1 Aircraft Lavatory Smoke Detector

When smoke is present a smoke detector warning message will appear in the cockpit. The lavatory smoke detector system consists of a smoke sensor installed in the lavatory ceiling and a smoke detector panel. The lavatory smoke detector operation light located on the smoke detector panel illuminates green during normal system operation, when aircraft power is on. If the light extinguishes when aircraft is on, a malfunction may exist. Notify the Captain via Message to Flight Crew and follow his/her instructions. MB Smoke Detector Panel Location AircraftLocation

4.2 Manual Reset of Passenger Calls

Passenger and lavatory calls are reset by pressing the CALL or LAVATORY button from where the call was activated.

4.3 Inoperative Flight Attendant Jumpseat

A flight may be dispatched with an FAA minimum Flight Attendant jumpseat inoperative provided: • On all aircraft, MEL Procedures must be in compliance. •Flight Attendant assigned to affected jumpseat occupies a customer seat that is most accessible to the assigned exit. • Flight Attendant can reach the assigned exit in essentially the same time as from assigned jumpseat. • Maintenance has placarded customer seat “For Flight Attendant use only.” INFLIGHT PROCEDURES MANUAL 8.4 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

Flight Attendant • Notify Captain of inoperative jumpseat. • Make appropriate entry on the Message to Flight Crew form for discussion with the Captain. • Advise agent that customer seat needs to be blocked as soon as possible. • Reseat customer, if necessary. Possible alternate seat: 1A • Upon completion of safety duties, the Flight Attendant will notify the Captain that cabin is ready for takeoff. Captain will allow a 30 second delay prior to beginning the takeoff roll to the allow Flight Attendant to be seated in the approved alternate seat.

4.4 Inoperative PA System

An aircraft may be dispatched from a station with the cabin PA System inoperative from both the cockpit and the cabin station under circumstances as outlined in the FAA approved Minimum Equipment List (MEL) Manual. If the cockpit PA is operative, the Flight Attendant may use it to make the “Routine Safety” PA provided the PA is completed before gate departure and before the sterile cockpit period. Preflight Ground Designated Flight Attendant • Check the PA System. If it is inoperative, advise the Captain and refer to the following procedures. Before Takeoff Designated Flight Attendant • At every four to five rows, Flight Attendant reads aloud only the applicable routine safety information. Then perform the appropriate equipment demonstration (i.e., seatbelt, O2 mask or lifevest, if applicable). • Repeat throughout entire cabin as necessary. • Add the following statement before proceeding to the next row: “After takeoff, when the Captain turns OFF the “Fasten Seatbelt” sign, it is recommended that you keep your seatbelt fastened whenever you are in your seat.” • Notify the Captain when the safety demo/briefing has been completed. • A single chime from the cockpit will signify takeoff. • Be seated at this time.

NOTE Depending upon the airport, it may be necessary to give the safety briefing while the aircraft is parked at the gate or during taxi-out. Consult the Captain for these instructions. INFLIGHT PROCEDURES MANUAL 8.5 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

Prior to Landing Designated Attendant • The Captain will notify the Flight Attendant via the interphone to prepare for landing. • Every four to five rows, the Flight Attendant will read the “Preparation for Landing” and “Taxi-In” PA. • Be seated immediately following compliance checks. Prior to Arrival All Flight Attendant(s) •The prepare for arrival signal will be one chime on the Cockpit Call System. Planned Emergency Checklist Flight Attendant(s) Complete all activities, exactly as found on the Planned Emergency Checklist. •No “BRACE” command will be given from the cockpit. Flight Attendant(s) shout “HEADS DOWN, STAY DOWN” when in their best judgement the aircraft is close to the ground. Planned Emergency PA Flight Attendant(s) • Flight Attendant read the Planned Emergency Landing PA. • After reading the Planned Emergency Landing PA, demonstrate procedures. • Repeat throughout entire cabin, as necessary. Emergency Evacuation Signal If the Captain initiates an evacuation, he/she will notify the Flight Attendant by: • Activating the emergency light. • Turning the “Fasten Seatbelt” sign OFF. • Calling the Flight Attendant via the interphone to verify the evacuation and to relay any special instructions.

NOTE The EMB indicator light will also flash red. If Flight Attendant(s) determine an evacuation is necessary, they will begin the evacuation after the aircraft comes to a complete stop. INFLIGHT PROCEDURES MANUAL 8.6 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

4.5 Routine Taxi-Out PA with Inoperative Audio System

A compact disc/digital system is used to conduct the Routine Public Announcements on some aircraft. Audio is routed over the PA speaker. Should a malfunction in the Audio System occur during operation, the Flight Attendant must read the Taxi-Out PA using the interphone. Flight Attendant will read only the safety related sections of the Taxi-Out PA as well as demonstrate the safety equipment.

4.6 Toilet Malfunction

Notify the Captain via Message to Flight Crew form and follow his/her instructions. Lock lavatory from the outside. If customer needs to use lavatory and it is an emergency, allow them to use the lavatory. Advise them of the situation and remind them not to flush the system.

4.7 Inoperative Lavatory Call Button

As permitted by the MEL, the Lavatory Call Button may be inoperative. The procedures are outlined in the MEL which is carried by the flight crew. The Flight Attendant will read the following PA. “Ladies and Gentlemen, the lavatory call button is inoperative. If you anticipate needing assistance, please let me know before entering the lavatory.”

4.8 Inoperative Overhead Bin

Notify the Captain via Message to Flight Crew form and follow his/her instructions.

Ensure compartment is empty, securely closed and is not being used for storage of emergency equipment.

4.9 Depleted Water Supply

Every attempt will be made to correct the situation prior to departure. However, rather than delay a flight, alternate procedures may be implemented. When water supply on board the aircraft is depleted, Cabin Service will make sure antiseptic hand wipe supply is doubled. Flight Attendants are responsible for serving all scheduled food and beverage services. Flight Attendant • Request more antiseptic hand wipes. • Ensure wipes from galley are available in the lavatory. • Serve all scheduled food and/or beverages. INFLIGHT PROCEDURES MANUAL 8.7 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

4.10 Potable Water – EPA Testing

A new Environmental Protection Agency (EPA) rule requires that the potable water system in each aircraft be tested once a year. The aircraft potable water may be turned off due to the detection of possible traces of E-Coli or Coliform. If the cockpit crew informs you of this, they will indicate whether it is an E-Coli or Coliform issue. If the potable water is deactivated in the lavatory, you will not have water to wash your hands. Hot water in the galley for beverages may not be available. The EPA has created guidelines for the airlines to follow during testing periods and if the potable water system is deactivated due to testing results, procedures are in place to ensure compliance. Cockpit Crew Procedures When the cockpit crew arrives, they will review the Aircraft Maintenance Log (AML) and inform all crew members in the preflight briefing if the potable water system is inoperative. If the system is deactivated due to the results of testing, the following will occur: • Captain/First Officer will inform the Flight Attendants of the deactivated potable water system. She/He will also indicate if this is due to E-Coli and/ or Coliform being detected. • Captain/First Officer will direct the entire crew to read the required Coliform and E-Coli verbiage. OR • The Captain/First Officer will read the required Coliform and E-Coli verbiage to the entire crew. Flight Attendant Procedures • If the Captain/First Officer informs you that the potable water system is deactivated due to the results of EPA water testing, but does not read the required verbiage to the crew members, the following steps must be taken: - Request that the Captain/First Officer provide the required verbiage listed in the Minimum Equipment List (MEL) - All Flight Attendants working the flight must read the required verbiage - DO NOT read the required verbiage to the customers or announce over the PA System - Ensure there are enough antiseptic hand wipes to support the duration of the outbound and return flights INFLIGHT PROCEDURES MANUAL 8.8 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

Required Verbiage The following verbiage is associated with the potable water system being deactivated due to possible Coliform and/or E-Coli findings. These paragraphs must be read by each Flight Attendant if not read to them by the cockpit crew. DO NOT read these paragraphs to the customers or announce over the PA System. Coliform The water system on this aircraft has been deactivated by aircraft maintenance due to the detection of coliform bacteria in water samples taken from the system. Please ask the Captain for the initial occurrence date. The water is non-potable and should not be used for drinking, food or beverage preparation, hand washing, teeth brushing or any other consumptive use. The water system has been disinfected and flushed and will be reactivated once follow-up sampling confirms the absence of the coliform bacteria. Coliform are bacteria that are naturally present in the environment and are used as an indicator that other, potentially harmful, bacteria may be present. Coliforms were found in one or two samples collected and this is a warning of potential problems. If human pathogens are present, they can cause short-term health effects, such as diarrhea, cramps, nausea, headaches or other symptoms. E-Coli The water system on this aircraft has been deactivated by aircraft maintenance due to the detection of E-Coli bacteria in water samples taken form the system. Please ask the Captain for the initial occurrence date. The water is non-potable and should not be used for drinking, food or beverage preparation, hand washing, teeth brushing or any other consumptive use. The water system has been disinfected and flushed and will be reactivated once follow-up sampling confirms the absence of the E-Coli bacteria. E-Coli are bacteria whose presence indicates that the water may be contaminated with human or animal wastes. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.

4.11 Broken Seatback

If a customer’s seatback will not stay in the upright position due to a failure in the recline mechanism, every attempt will be made to repair the seat prior to departure or re-seat the customer. • On all aircraft, MEL Procedures must be in compliance. • Complete a Message to Flight Crew form. • Discuss broken seatback with Captain so it may be entered into the Aircraft Maintenance Log (AML). INFLIGHT PROCEDURES MANUAL 8.9 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

4.12 Inadvertent Mask Drop

Flight Attendants are not authorized to repack masks into supplemental oxygen compartments. • Notify the Captain of the mask drop: - Number of open compartments - Location of open compartments • Move customers to vacant seats, if possible. • If masks drop in flight and/or customer has pulled the mask (pin is detached) reseat the customer. • Complete Message to Flight Crew form and discuss with Captain. • In the case of a decompression following an Inadvertent Mask Drop, Flight Attendants should follow Decompression Procedures outlined in the Decompression chapter of this manual.

4.13 Inoperative Sterile Cockpit Light

As permitted by the MEL the sterile cockpit light may be inoperative provided an alternate means of notifying cabin crew is established and used. The procedures are outlined in the MEL which is carried by the flight crew. The Flight Attendant must discuss alternate means of communicating the sterile cockpit environment with the Captain prior to takeoff.

4.14 Inoperative Chime System

As permitted by the MEL, the Chime System may be inoperative. The procedures are outlined in the MEL which is carried by the flight crew. The Flight Attendant must discuss alternate means of communicating procedures with the Captain prior to takeoff.

4.15 Inoperative Interphone 14 CFR 121.319 Each aircraft must have a minimum of one operative FA interphone to allow communication to the cockpit in order for the aircraft to depart, as required per the aircraft MEL. If the interphone becomes inoperative during flight, the interphone must be repaired prior to the next flight segment.

4.16 Seatback Pocket Malfunction

If a seatback pocket is not secured or is unable to restrain lightweight items, notify the Captain immediately via Message to Flight Crew. Discuss with Captain so it may be entered into the Aircraft Maintenance Log (AML). If the seatback pocket cannot be repaired prior to departure, the seatback pocket will be restricted to only contain the Safety Briefing Card, company issued literature, and the airsick bag. Customer items will not be allowed in the seatback pocket. INFLIGHT PROCEDURES MANUAL 8.10 CHAPTER 8 - MALFUNCTIONS ARevision: A avatar airlines 04-Nov-2020

5 ENTRY DOOR AND/OR STAIR MALFUNCTION

5.1 Entry Door Malfunction

The Flight Attendant will notify the Captain of the entry door malfunction as soon as the malfunction is discovered. The Captain will notify the arrival city of the entry door malfunction. The customers will deplane using the applicable alternate exit. • Flight Attendant will notify the Captain of the entry door malfunction, either on a Message to Flight Crew form or by verbal communication to the Captain. • The Captain will then notify arrival station of the entry door malfunction. • Flight Attendant will still wait for the “Fasten Seatbelt” sign to be turned OFF by the cockpit, the engines to stop and two knocks from ground personnel before opening the alternate exit. • After opening exit, the Agent or ground personnel will assist customers. in deplaning.

5.2 Stair Malfunction or Hazard

TBD Alternate Exit Locations aircraft Service Doo

6 COCKPIT OBSERVER JUMPSEAT MALFUNCTION The Captain will advise the Flight Attendant during the preflight briefing if the Cockpit Observer Jumpseat is inoperable. In the event the Flight Attendant is required to go forward to the cockpit, he/she will occupy the empty crew member seat. With the assistance of the remaining crew member, the Flight Attendant will ensure the empty crew member seat is retracted as far away as possible from the flight controls. INFLIGHT PROCEDURES MANUAL 9.1 CHAPTER 9 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 9 TOC Chapter 9 TOC

CHAPTER 9 - AIRCRAFT SPECIFIC ...... 9.1 1. General Description ...... 9.1 1.1 Aircraft Configuration ...... 9.1 1.2 Aircraft Dimensions ...... 9.1 1.3 Exits ...... 9.3 1.4 Lavatories...... 9.3 1.5 Galleys ...... 9.3 1.6 Closets, Stowage Compartments and Overhead Bins...... 9.3 1.7 Auxiliary Power Unit (APU) ...... 9.4 1.8 Electrical Power ...... 9.4 1.9 Air Conditioning And Pressurization...... 9.4 1.10 Passenger Information Signs ...... 9.4 1.11 Electronic Equipment Hatch...... 9.4 2. Cockpit (Flight Deck) ...... 9.5 2.1 Crew Member Seats ...... 9.5 2.2 Cockpit Door ...... 9.5 2.3 Emergency Overhead Escape Hatch...... 9.6 2.4 Evacuation Escape Devices...... 9.8 2.5 Upper Deck Passenger Doors...... 9.9 2.6 Cockpit Door Procedures ...... 9.11 3. Doors ...... 9.13 3.1 Cabin Doors ...... 9.13 3.2 Blocked/Inoperative Exits...... 9.15 3.3 Girt Bar...... 9.16 3.4 Arming Procedures ...... 9.17 3.5 Disarming Procedures...... 9.18 3.6 Crew Rest Emergency Escape Hatch...... 9.19 3.7 Door Opening Procedures (Normal Operations)...... 9.20 3.8 Door Opening Procedures (No PSA Present)...... 9.20 3.9 Door Closing Procedures (No PSA Present)...... 9.20 3.10 Emergency Door Operating Procedures ...... 9.21 3.11 Overwing Ramp/Slide ...... 9.22 4. Evacuation Slide/Rafts ...... 9.24 4.1 General ...... 9.24 5. Dual Lane Slide/Rafts ...... 9.25 5.1 Raft Survival Equipment...... 9.26 5.2 Slide/Raft Deployment/Inflation...... 9.26 5.3 Slide/Raft Boarding/Loading ...... 9.27 5.4 Stability...... 9.28 INFLIGHT PROCEDURES MANUAL 9.2 CHAPTER 9 TOC ARevision: A avatar airlines 04-Nov-2020

5.5 Detaching Procedure...... 9.28 6. Smoke Evacuation Handle and Port ...... 9.29 6.1 Smoke Barrier ...... 9.30 7. Flight Attendant Stations ...... 9.31 7.1 Flight Attendant Jumpseats...... 9.31 7.2 Flight Attendant Panels ...... 9.31 8. Communication Systems ...... 9.34 8.1 Annunciator Panel...... 9.34 8.2 Passenger Address and Interphone System...... 9.35 8.3 Emergency Microphone ...... 9.36 9. Lighting ...... 9.37 9.1 Cabin Emergency Lighting ...... 9.37 9.2 Cabin Lighting Controls...... 9.39 10. Oxygen System ...... 9.41 10.1 General...... 9.41 10.2 Cockpit Oxygen System...... 9.42 10.3 Cabin Oxygen System...... 9.42 10.4 Individual Mask Shut Off Procedure...... 9.43 10.5 Oxygen System Shut Off Procedure ...... 9.44 10.6 Decompression Blow Out Vents...... 9.44 11. Entertainment System ...... 9.45 11.1 General Operation...... 9.45 11.2 Business Class...... 9.45 12. Lavatories ...... 9.45 12.1 Components...... 9.45 12.2 Lavatory Doors...... 9.46 12.3 Lav Water Shut-Off...... 9.47 12.4 Disabled Accessible Lavatories...... 9.48 12.5 Lavatory Shroud Seal...... 9.48 12.6 Lavatory Fire Detection ...... 9.48 12.7 Lavatory Fire Extinguisher...... 9.49 13. Galleys ...... 9.50 13.1 General...... 9.50 13.2 Water Shut Off Valves...... 9.50 13.3 Circuit breakers ...... 9.51 13.4 Serving Carts...... 9.51 13.5 Bins/Carriers...... 9.51 13.6 Coffee Makers...... 9.52 13.7 Hot Plates...... 9.53 13.8 Ovens...... 9.53 13.9 Drains...... 9.54 INFLIGHT PROCEDURES MANUAL 9.3 CHAPTER 9 TOC ARevision: A avatar airlines 04-Nov-2020

13.10 Cold Water Spigot ...... 9.54 13.11 Roll Warmers ...... 9.54 14. Seats ...... 9.55 14.1 General ...... 9.55 14.2 Features ...... 9.55 15. Staffing and Positions ...... 9.57 INFLIGHT PROCEDURES MANUAL 9.4 CHAPTER 9 TOC ARevision: A avatar airlines 04-Nov-2020

THIS PAGE INTENTIONALLY LEFT BLANK INFLIGHT PROCEDURES MANUAL 9.1 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Chapter 9CHAPTER 9 - AIRCRAFT SPECIFIC

1 GENERAL DESCRIPTION

1.1 Aircraft Configuration

The B747 aircraft is designed as a two level passenger cabin designated as the main deck and upper deck. The two are connected by a stairwell. Seating configuration on the main deck consists of 34 Business Class seats and 297 Voyager Class seats. The upper deck consists of 8 Business class seats, two on each side. 1.1.1 Zones

The main deck is divided into five (5) zones which are designated from forward to aft as A, B, C, D and E. The upper deck level is divided into two (2) zones; the Flight Deck (FD) and upper deck (UD). 1.1.2 Aircraft Statistics

Model Tail Number Engines Take-off weight Range Speed Maximum cruise altitude Total emergency exits Emergency light switch Least risk bomb location 5A Flight Deck crew FAA minimum crew 11

1.2 Aircraft Dimensions

The Boeing B747-400 series airplane has a wingspan of 213 feet. The overall fuselage length is 231 feet 10 inches. The tail stands 63 feet 6.5 inches above the ground. The floor of the cabin is approximately 25 feet above ground level. INFLIGHT PROCEDURES MANUAL 9.2 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.1 Principal Dimensions INFLIGHT PROCEDURES MANUAL 9.3 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

1.3 Exits

1.3.1 Main Cabin Doors

There are ten (10) main cabin doors on the main deck, which are equal in size, characteristics and operation. All main cabin doors are considered primary exits for all passengers and crew. For identification purposes, main cabin doors are numbered forward to aft 1, 2, 3, 4 and 5 and are lettered left (L) and right (R). Additionally, main cabin doors 1, 2, 4 and 5 L/R are used for passenger boarding, deplaning, catering and ground services. Main cabin doors L/R3 are reserved for emergency purposes only. 1.3.2 Escape Hatch

An escape hatch is located in the cockpit. This exit is restricted for emergency use as a last means of escape if access to the upper deck exits or main cabin doors via use of the stairwell is not possible.

1.4 Lavatories

Lavatories are located in the forward, middle and aft section of the main deck as well as in the upper deck. Lavatories are numbered from forward to aft: Lav D, E, F, G, H, J, M, N, Q, R, S, T and U1 on the upper deck.

1.5 Galleys

Galleys are located in the forward, middle and aft section of the main deck as well as in the upper deck. They are numbered G1, G1A, G2, G2B, G3A, G3B, G3C and G4 on the main deck and GUD on the upper deck.

Galleys contain provisions for storing and preparing food and beverages. Removable containers, which insert and latch into the galley walls, are used for replenishment of supplies, food, beverages, and waste storage. The galleys are equipped with electrical power and water services.

1.6 Closets, Stowage Compartments and Overhead Bins

Closets are located in the main deck and upper deck and are designed to store crew luggage, emergency equipment, garment bags and carry-on luggage. Emergency equipment stowage compartments are located at each Stewards station. Overhead bins and closets are marked with maximum weight limitations. Under seat stowage is provided at most seats. The carry-on luggage must fit properly under the seat. Overhead bins may contain emergency equipment. Placards are required to be installed outside each compartment that contains emergency equipment. INFLIGHT PROCEDURES MANUAL 9.4 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

1.7 Auxiliary Power Unit (APU)

An APU is mounted in the tail of the airplane. The APU is a gas turbine engine capable of operating both in the air and on the ground. On the ground, the APU provides electrical power and bleed air necessary to operate the airplane systems if external ground services are not available. In flight, the APU serves as a back-up source for normally engine powered electrical and bleed air system.

1.8 Electrical Power

The airplane electrical power system supplies 115 volt AC and 28 volt DC power to the airplane. Power can also be supplied by the APU or, on the ground, by external power carts. The system is designed so that in case of the loss of one or more generators, electrical power to one or more galleys will be removed automatically.

1.9 Air Conditioning And Pressurization

Normally, the bleed air used for air conditioning, heating and pressurization is supplied by air flow from the engines. The APU can also be used to supply bleed air. Temperature is controlled separately for the cockpit and for the passenger cabin. Cabin temperature for each zone is controlled from the cockpit at the Pilot's panel. The cabin pressure is controlled automatically to provide a programmed cabin altitude. In order to ensure proper door operation, the aircraft is not pressurized on the ground.

1.10 Passenger Information Signs

Passenger information signs are located throughout the cabin and in the lavatories. Stewards will enforce compliance with all posted signs and placards. Signs include: • No Smoking/Fasten Seat Belt sign: Located above every row in the PSU, bulkheads and in lavatories. A single chime sounds when either sign is illuminated or extinguished. • Return to Seat sign: Located in each lavatory and illuminates when the Fasten Seat Belt sign is illuminated. • No Smoking sign: This sign remains on throughout the flight as no smoking is permitted at any time.

NOTE All signs may be turned off and on manually from the cockpit.

1.11 Electronic Equipment Hatch

A hatch located on the left side of A Zone provides access to the electronic equipment compartment. This hatch must be in place at all times. If a mechanic or crew member must access the electronic compartment, install the barrier safety strap (stowed on underside of hatch cover) in aisle area. INFLIGHT PROCEDURES MANUAL 9.5 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Caution

If hatch is left open or safety strap is not installed, notify crewmembers of hazard and advise mechanic. Do not leave opening unattended.

2 COCKPIT (FLIGHT DECK) The cockpit is located in the forward section of the upper deck. There are five (5) stations in the cockpit, two crew stations and two observer stations. The cockpit is separated from the upper deck by a locking door. Each station is equipped with: • Multi position seat assembly • Quick release seat belt and shoulder harness • Quick donning oxygen mask and smoke goggles • Oxygen regulator • Crew life vest in pouch behind each seat • PA/interphone on the center console between the Captain and the First Officer station

2.1 Crew Member Seats

The Captain and First Officer’s seats are mounted on tracks that permit fore and aft travel. The seats travel outboard during the last four inches of aft travel. Manual controls provide fore and aft adjustment and locking, vertical adjustment, seat bottom tilt, and backrest recline. Forward, aft, and vertical movement is electrically controlled on the Captain's and First Officers seats. The armrests may be adjusted, folded, and stowed to facilitate ingress and egress of the seat.

2.2 Cockpit Door

The cockpit door meets requirements for resistance to ballistic penetration and intruder entrance. The door opens into the flight deck. When closed, the door locks when electrical power is available and automatically unlocks when electrical power is lost or removed. A viewing lens in the door allows observation of the passenger cabin. The door can be manually opened from the flight deck by turning the door handle; however, when locked, entry of an access code is necessary to open the door from the passenger cabin. A cockpit door keypad is located to the left of the cockpit door. 2.2.1 Cockpit Emergency Access Panel

The flight deck access system consists of a keypad access panel, a chime module, a Door Control switch, two indicator lights, and an Access System switch. The access panel includes a six button keypad for entering the numeric normal or emergency access code along with red, amber, and green lights. The red light is disabled. When the correct access code is entered, the amber light illuminates. The green light illuminates to indicate the door is unlocked. INFLIGHT PROCEDURES MANUAL 9.6 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

The emergency access code is used to gain access to the cockpit in case of emergency or flight crew incapacitation. 1) Keypad: Enter 3 – 8 digit numeric access code. Entry of correct emergency access code sounds cockpit chime. 2) Access lights: - Red (illuminated) – Disabled. Not used by Flight Attendant. - Amber (illuminated) – Illuminates when the correct access code has been entered. - Green (illuminated) – Illuminates for five (5) seconds when the door is unlocked using the emergency access procedure, after a 45 second delay 2.2.2 Operation

If emergency access to the cockpit is required, entry of the correct code causes: • A cockpit chime to sound initiates the auto-unlock sequence. • The green indicator light on the emergency access panel illuminates when the door is unlocked.

NOTE • The illumination of the amber light on the access panel indicates that the correct emergency access code has been entered and the door is programmed to automatically unlock after a time delay. • If the Flight Deck crew decides to deny entry, the door remains locked and prevents further keypad entry for several minutes. • If the correct emergency code is entered and the Flight Deck crew takes no action, the door unlocks after 45 seconds.

2.3 Emergency Overhead Escape Hatch

The emergency overhead escape hatch is a small, plug-type, pressure sealed door located on the left ceiling of the flight deck. INFLIGHT PROCEDURES MANUAL 9.7 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.2 Emergency Overhead Escape Hatch

2.3.1 Opening Procedure (Emergency)

• Brace hatch with one hand, use the other hand to rotate handle aft (180 degrees) • Stand aft of hatch • Use emergency descent devices to evacuate 2.3.2 Closing Procedure

• Push the hatch cover upward until secure in the frame fitting • Brace hatch with one hand, use the other hand to rotate handle forward (180 degrees) 2.3.3 Opening Procedure

• Push the hatch cover upward until secure in the frame fitting • Brace hatch with one hand, use the other hand to rotate handle forward (180 degrees) INFLIGHT PROCEDURES MANUAL 9.8 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

2.4 Evacuation Escape Devices

2.4.1 Escape Reel

Five emergency escape reels are stowed adjacent to the flight deck overhead escape hatch. These inertial reel/brake units are used for emergency evacuation from the flight deck through the overhead escape hatch. To use the escape reel: • remove the reel from the stowage bracket • climb out through the overhead escape hatch • grasp the reel handle with both hands, face away from the aircraft, and begin descent to the ground Figure 9.3 Escape Reel

[Thiiil fd i i l 16f d d db h b k INFLIGHT PROCEDURES MANUAL 9.9 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

2.5 Upper Deck Passenger Doors

There is one upper deck door on each side of the aircraft. The doors are designated upper deck door right and upper deck door left.

The door may be opened from the inside of the aircraft either electrically (manual mode) or by pneumatic power assist (automatic mode).

NOTE Avatar policy is to only use these doors in the automatic mode.

2.5.1 Mode Selector Lever

The mode selector lever is located under an access cover. The position of this lever determines the mode of door operation.

2.5.2 Modes of Operation

The upper deck doors have two modes of operation: • MANUAL •AUTOMATIC

A viewport in the access cover allows visual determination of the selected mode. INFLIGHT PROCEDURES MANUAL 9.10 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

2.5.3 MANUAL Mode

In the MANUAL mode, the pneumatic assist mode is disarmed and the slide pack is released from the door.

NOTE Avatar policy is not to use the upper deck door in the MANUAL mode.

2.5.4 AUTOMATIC Mode

In the AUTOMATIC mode, the pneumatic assist system is armed and the slide pack is attached to the door. If the door operating handle is raised to the OPEN position, the pneumatic assist system completes the door opening and rotates the slide pack out of the opening. The slide inflates automatically.

NOTE Refer to chapter 58, Emergency Equipment, for escape slide operation.

If the external mechanism is used to open the door, the slide pack is released from the door. The door can be opened electrically or pneumatically but the slide is not deployed.

2.5.5 Pressure Gauge

In the automatic mode, a gas bottle powers each upper deck door opening mechanism. A pressure gauge is located above each upper deck door for checking bottle pressure.

2.5.6 Battery OK Light (Green)

A green push-to-test Battery OK Light is located above each upper deck door. The light illuminates after 3 to 5 seconds when pushed if the battery charge is sufficient for operation of the gas bottle discharge circuit.

2.5.7 Door Ground Mode Light (Blue)

A blue door ground mode light illuminates on the ground or in flight when the flight lock mechanism is not in the locked position. The internal door operating handle is not locked in the closed position when the blue door ground mode light is illuminated. When the aircraft is on the ground the blue light should be illuminated and the door operating handle unlocked. When the aircraft is airborne the blue light should be extinguished and the door operating handle is locked. INFLIGHT PROCEDURES MANUAL 9.11 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

If the EICAS caution message DOOR U/D FLT LK displays in flight, it informs the pilots that either one or both Upper Deck door operating handle Flight Locks are not in the locked position.

2.6 Cockpit Door Procedures 14 CFR 121.313(f), 121.313(g), 121.547, 121.584, 121.587(a), 121.587(b) When carrying passengers the Captain shall ensure that the door separating the flight crew compartment from the passenger compartment is closed and locked at all times when the aircraft is being operated, except when it is necessary to permit access and egress by persons authorized in accordance with 14 CFR 121.547, provided the operator complies with FAA approved procedures regarding the opening, closing and locking of the cockpit door. • The cockpit door electric lock must be engaged prior to pushback. • If the cockpit is unattended on the ground, the cockpit door must remain open. • No-one should leave the cockpit during flight to assist with disturbances in the cabin. Two Person Rule. Two pilots (or one pilot and Flight Attendant or jumpseat occupant) will remain in the cockpit at all times during flight. Pilots will limit exiting the cockpit to the absolute minimum required for physiological or operational needs. Minimize times when the door is open or unlocked. If lavatory use is required, confirm the forward lavatory is unoccupied and no passenger is located near the cockpit door. 2.6.1 Clear Zone

• Blocking the aircraft aisle prior to the flight deck door being opened. (This is referred to as the “Clear Zone”). • Verify that there are no passengers in any forward lavatories or standing in the area surrounding the cockpit door prior to establishing a “Clear Zone.” 2.6.2 Procedure for Crew Member Exiting the Flight Deck

• The crew member inside the cockpit will notify via the interphone a outside crew member (upper deck or L/R1) of the intent to exit the cockpit. • The outside crew member will visually inspect the interior of upper deck lavatories to ensure they are clear. • The outside crew member will establish a "Clear Zone" by standing in front of the cockpit door (aft of the lavatories) to prohibit passengers from entering the cockpit access area. INFLIGHT PROCEDURES MANUAL 9.12 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• The inside crew member will use the view port to visually ensure that the "Clear Zone" is intact before opening the cockpit. - The outside crew member will remain in place until the inside crew member has returned to the cockpit. 2.6.3 Procedure for crew member Entering the Cockpit

• One crew member outside the cockpit will establish a "Clear Zone" by standing in front of the cockpit door (aft of the lavatories) to prohibit passengers from entering the cockpit access area. • A second crew member outside the cockpit will contact an inside crew member via the interphone to request cockpit access using predetermined code. • Knock on the cockpit door indicating it is safe to open the door. • A crew member inside the cockpit will use the view port to visually ensure that the "Clear Zone" is intact prior to opening the cockpit door. • The crew member outside the cockpit will enter the cockpit and secure the cockpit door. - The "Clear Zone" must remain in place until cockpit access is complete and the cockpit door is locked. NOTE 1 The Purser should coordinate which Flight Attendant will enter the cockpit.

NOTE 2 When an extra Avatar Airlines qualified crew member is present in the cockpit, the extra person may accomplish the above outlined procedures.

2.6.4 Emergency Cockpit Entry

Method 1: Flight deck crew shuts down engines and APU. This removes power to the cockpit door locking system. • Cockpit door unlocks 5-10 seconds after power shuts down • All three LED lights on keypad turn off indicating power shut down and cockpit door is unlocked. Method 2: Flight deck crew opens door from inside the cockpit. Method 3: Flight deck crew moves locking switch to UNLKD position. • Green light on keypad illuminates indicating cockpit door is unlocked. Method 4: Flight Attendant enters emergency access code on keypad. • Cockpit door unlocks 30-60 seconds after code is entered. • Green light on keypad illuminates for 5 seconds, indicating cockpit door is unlocked. INFLIGHT PROCEDURES MANUAL 9.13 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• Method most often used if flight crew is incapacitated or evacuated aircraft. - Flight Attendant attempts to call cockpit before initiating this method.

NOTE • Method 1 is method most likely to be used. • Cockpit door opens quickest using methods 1 or 2. • crew member who opens cockpit door is responsible for latching door open by stepping on door-mounted latch.

3DOORS

3.1 Cabin Doors

Ten main deck cabin doors, five on each side, provide a means of evacuating the aircraft during an emergency. Each door is equipped with an evacuation slide. ggyFigure 9.4 Cabin qpp Doors

3.1.1 Door Handle

Located in the center portion of each door, used to open and close doors. • To open door: rotate door handle aft (follow direction of arrow) • To close door: rotate door handle forward. INFLIGHT PROCEDURES MANUAL 9.14 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

An ENTRY DOOR light on the cockpit overhead panel illuminates if any of the doors are not closed and locked prior to departure. 3.1.2 Viewing Window

Used to assess safe or dangerous outside conditions prior to opening the door. Each window is equipped with a fixed or removable window shade, which must be in the open position for taxi, takeoff and landing. 3.1.3 Assist handles

Assist handles are designed for Flight Attendants or ABP’s to hold onto during an evacuation. 3.1.4 Gust Lock

A gust lock prevents inadvertent door closing by outside elements such as wind. The gust lock engages when the door is fully opened against the fuselage. The gust lock release lever is located near the upper door hinge and when lifted releases the door for closing purposes. 3.1.5 Slide Container (Bustle)

The door slide container is a removable hinged protective case (bustle) located in the lower portion of door covering the evacuation device. 3.1.6 Door Barrier Strap

A door barrier strap is located at each exit and must be placed across the door when opened without stairs outside the exit.

3.1.7 Required Placards

Placards are attached to each door bustle and door with instructions or markings. A red arrow indicates the direction in which to rotate the door handle to open the exit. A placard indicates the type of evacuation device installed. 3.1.8 Sweeper Seal

The sweeper seal located at the bottom of each door is a rubber flap that covers and protects the lower door threshold and girt bar from dirt and debris. 3.1.9 Escape Slide Emergency Light

The emergency light when activated, will illuminate the slide when the door is opened. This light is located on upper/aft side of the door and operates automatically or manually in conjunction with the aircraft emergency lighting system. 3.1.10 Mode Selector Handle

The mode selector located in the forward center portion of the door is a movable (up and down) knobbed handle designed to Arm (automatic for emergency) or Disarm (manual for normal) the slide/raft or ramp/slide. The mode selector has a hinged box like cover with two viewing ports which allows easy viewing of mode selector handle position. INFLIGHT PROCEDURES MANUAL 9.15 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.5 Mode Selector

3.1.11 Power Assist Cylinder and Gauge

The power assist cylinder is located forward of each door behind a lower sidewall panel and contains a pressurized air charge that will provide the additional force necessary to fully open the door in an emergency. Power assist will engage when the mode selector handle is placed in the automatic mode and the door handle is rotated to the 12 o'clock position. A viewport is provided to check the cylinder pressure gauge. The viewport is located forward of the door in the lower sidewall panel, approximately six inches from the floor. A fully charged cylinder is indicated by the gauge needle resting in the green zone. A gauge needle in the red zone indicates an empty cylinder and should be reported to the Lead Flight Attendant/Purser. The Purser will notify the Captain. A flashlight may be required to check viewport.

3.2 Blocked/Inoperative Exits

If an exit is inoperative, passengers may not be seated in the sections listed below. Blocked seats include all seats extending across the restricted area. L1 OR R1 - Entire A Zone - Fwd Half of B Zone - Entire Upper Deck L2 OR R2 - Aft Half of B Zone - Fwd Half of C Zone - Entire Upper Deck L3 OR R3 - Aft Half of C Zone INFLIGHT PROCEDURES MANUAL 9.16 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

- Fwd Half of D Zone L4 OR R4 - Aft Half of D Zone - Fwd Half of E Zone L5 OR R - Aft Half of E Zone

NOTE Restricted areas should remain restricted in flight.

3.3 Girt Bar

The Girt Bar, located at the bottom of each evacuation device is designed to keep the inflated device attached to the aircraft during an emergency. The girt bar is a metal bar which is attached to the evacuation device by means of a wraparound girt strip. The girt bar is designed to work in conjunction with the door handle. When the mode selector is placed in the automatic mode, slider blocks "slide" into floor brackets located on the door sill, attaching the evacuation device to the floor. When the mode selector is placed in the manual mode, the slider blocks "slide out" of the floor brackets detaching the evacuation device.

NOTE If the mode selector does not move to its full limit of travel (spongy feeling), the girt bar /slider blocks may not be properly engaged. Recycle the Mode Selector to the original position and repeat the procedure. If further difficulty is encountered, do not leave the door unattended and immediately report the malfunction to the Purser who will notify the flight deck. INFLIGHT PROCEDURES MANUAL 9.17 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.6 Girt Bar

EVACUATION DEVICE

EXIT

N E

P MANUAL AUTOMATIC O

SLIDE RAFT

E X I T GIRT STRIP

LL PU

DISARMED (MANUAL MODE)

GIRT BAR

SLIDER BLOCKS

FLOOR BRACKETS

ARMED (AUTOMATIC MODE) LL PU

3.4 Arming Procedures

Immediately upon closing the last entry door, the Purser will give a thumbs up verification to the PSA through the window and will immediately make the departure announcement over the PA. "Flight Attendants, prepare doors for departure and cross check." Upon hearing this, each minimum crew Flight Attendant will: 1) Push door handle to the down position (fully closed position). 2) Lift Mode Selector Cover. Remove the Pin and move lever from Manual DISARMED to Auto ARMED. Stow Pin in pouch. 3) Close cover and visually check Mode Selector is in ARMED position. 4) Verify and cross-check that the opposite door has been ARMED. INFLIGHT PROCEDURES MANUAL 9.18 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

5) Respond to ALL CALL and state "______" (state door), Auto ARMED and cross-checked."

NOTE Opening the door in automatic mode will automatically inflate the slide/raft.

Figure 9.7 Arming

L UL MANUAL P AUTOMATIC

ARMED (AUTOMATIC MODE)

3.5 Disarming Procedures

When the Fasten Seat Belt sign is turned off the Purser will announce over the PA “Flight Attendants, prepare doors for arrival, cross-check, and all-call.” Upon hearing this, each minimum crew Flight Attendant will: 1) Lift Mode Selector Cover and move lever to DISARMED position Remove Pin from pouch and insert Pin into hole. 2) Close cover and visually check Mode Selector is in Manual DISARMED. 3) Verify and cross-check that the opposite door has been disarmed. 4) Respond to ALL CALL and state "______" (state door) Manual DISARMED and cross-checked."

NOTE

Mechanical fingers in door mechanism will slide the sliderPULL blocks out of the floor brackets disarming (detaching) the evacuation device. Girt bar will remain lowered until door handle is rotated to open position. Additionally Power Assist is disarmed for normal door operation. PULL

INFLIGHT PROCEDURES MANUAL 9.19 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.8 Disarming

LL PU MANUAL AUTOMATIC

DISARMED (MANUAL MODE)

3.6 Crew Rest Emergency Escape Hatch

The door 5 overhead crew rest area is entered on the right side of the aircraft aft of door 5R. A short stairway leads up into the rest area. The rest area contains eight bunks, one halon and one water fire bottle, one PBE, and an emergency escape hatch. A smoke detection system alerts the flight deck crew and occupants of the rest area when smoke is detected in the rest area. An emergency escape hatch is located on the floor beneath the bunk mattress on the left side of the crew rest area. To use the escape hatch roll the mattress out of the way, lift the hatch door, sit on the floor with legs in the hatch, and kick out the ceiling panel. Lower legs into the hatch opening and sit on the floor facing outboard, reach out and grab the outboard handholds (keeping elbows close to sides), and swing down to the main cabin area. Figure 9.9 Crew Rest Emergency Escape Hatch INFLIGHT PROCEDURES MANUAL 9.20 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

3.7 Door Opening Procedures (Normal Operations)

Flight Attendants must assess outside the outside to determine which exit will be used for boarding and deplaning. Normally, L1 and/or L2 will be used. The PSA will knock three times on the door indicating the jetway/ramp is positioned. The assigned Flight Attendant will: 1) Ensure door is disarmed. 2) Give a "thumbs up" signal to the PSA indicating the door is disarmed 3) The PSA will open the door from the outside.

3.8 Door Opening Procedures (No PSA Present)

If it is necessary to open a door from the inside with no PSA present (non-emergency) 1) Assess conditions outside and ensure: - No-one is opening from outside. If door opening is initiated from the outside, do not interfere or try to assist with the opening of the door. - The jetway, ramp, or mobile lounge is properly positioned at the door. If not properly positioned when the door is opened any sudden movement of these devices may result in damage to the aircraft. Verify door is in MANUAL mode. Always get a witness to confirm the door is disarmed. 2) Slowly rotate door handle up and aft in the direction of the arrow. This action will crack the door sufficiently to view girt assembly and verify the girt bar/slider blocks are not attached to floor brackets. 3) If girt bar/slider blocks are not attached to the floor brackets, complete aft rotation of the door handle. 4) Use assist handles to maintain a protective position and push door open until the door locks against the fuselage. 5) Use assist handles to maintain a protective position and push door open until the door locks against the fuselage.

NOTE Overwing exits (L/R3) are never opened for normal use unless directed by the Flight Deck or maintenance personnel.

3.9 Door Closing Procedures (No PSA Present) 1) To close a door from inside the aircraft without the assistance of a PSA: 2) Release gust lock 3) Pull door inward using door assist handle 4) Release gust lock lever as the door starts moving inward 5) Grasp the forward assist handle and continue pulling door inward until the door handle is within reach INFLIGHT PROCEDURES MANUAL 9.21 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

6) Grasp the door handle and continue to pull door until it is completely inside the aircraft 7) Rotate door handle forward to closed position 8) Push handle down to the fully closed and locked position.

NOTE If door does not seal closed, recycle handle to the twelve (12) o'clock position and repeat closing procedure. If further difficulty is encountered and the door cannot be closed, notify the Purser who will inform the Captain.

3.10 Emergency Door Operating Procedures

Before opening any main cabin door from inside the aircraft in an emergency situation the Flight Attendant must: • Assess outside conditions to ensure there are no life threatening conditions outside the door and/or obstructions that could interfere with or damage the evacuation device. • If danger or obstruction exists: - Do not open door. Redirect passengers to nearest usable exit. If outside conditions are safe: • Verify the mode selector is in the automatic mode. • Rotate door handle up and aft. • If power assist engages: - Release door handle immediately • If power assist fails: - Manually push door open using steady pressure - Use forward assist handle to maintain protective position and door assist handle to guide/push door to the fully opened and locked position. - Pull manual inflation handle. - Hold passengers back until the evacuation device is fully inflated. - Start evacuation procedures while maintaining a constant protective position.

NOTE If the manual inflation system fails or the evacuation device becomes inoperative during the course of the evacuation, the Flight Attendant will remain at his/her assigned exit and redirect passengers to the nearest usable exit. INFLIGHT PROCEDURES MANUAL 9.22 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

3.11 Overwing Ramp/Slide

Main entry doors 3L and 3R (over wing exits) have a one piece ramp with a two lane off-wing slide assembly stowed in an enlarged compartment (bustle) in the door. The slides are intended for use during a ground evacuation and are not rafts. When door 3L or 3R is opened in the AUTOMATIC mode, the one piece ramp and off- wing slide are deployed and automatically inflated. If automatic inflation fails, a red manual inflation handle located at the girt bar allows for manual inflation. The inflated barber pole indicates that the slide is fully inflated and ready for use. In a gear up landing or when ditching, the door 3 mode selector lever is placed in the MANUAL position. This action deactivates the ramp and off-wing slide assembly preventing the unit from deploying and interfering with the operation of the door 4 slide. Doors 3L and 3R still serve as overwing emergency exits, but the ramp and off- wing slide assembly are not available. Figure 9.10 Overwing Ramp/Slide

3.11.1 Land Procedure

• Assess outside to ensure there is no damage on the wing that can cause injuries to the passengers or damage the ramp/slide. • Ensure mode selector is in automatic mode • Operate door (See emergency door operating procedures in this chapter) • Pull red fabric inflation handle • Visually locate the Barber Pole to ensure ramp/slide is fully inflated and at a safe and usable angle • Instruct passengers to exit the aircraft two at a time, run on ramp, cross arms and jump into slide.

NOTE In a land evacuation with the gear retracted, place door in manual mode to disarm ramp/slide. Redirect passengers forward and aft of L/R3. INFLIGHT PROCEDURES MANUAL 9.23 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

3.11.2 Ditching Procedure

DO NOT OPERATE RAMP/SLIDE IN A DITCHING. To avoid interference between the ramp/slide at the overwing exits and the slide/rafts at the L4/R4 exits, the ramp/slides must be disarmed in a ditching. • Place the mode selector in the manual mode, before opening the door. • If time permits place mode selector in the manual mode before aircraft lands in water.

NOTE Ramp/slides are not considered flotation equipment and do not feature a detaching mechanism.

3.11.3 Escape Ropes

Escape ropes, which serve as life lines for passengers evacuating through the overwing exits, are located in overhead compartments at door 3L and 3R. Attachment points are located mid-wing, Figure 9.11 Escape Ropes

SIDEWALL SUPPORT FITTING OUTBOARD OVERHEAD STOWAGE BIN

CABIN-TO-WING ESCAPE STRAP ESCAPE ACCESS DOOR STRAP ESCAPE STRAP STOWAGE CONTAINER

OPEN

STRAP ATTACH FITTING

FWD

DOOR 3 LEFT

STRAP INFLIGHT PROCEDURES MANUAL 9.24 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

4 EVACUATION SLIDE/RAFTS

4.1 General

Each aircraft is equipped with Slide/Rafts and one Life Raft near the R3 door. In the event of a water landing, Slide/Rafts can be released from the aircraft for use as flotation equipment. Because the Ramp/Slides at L/R3 are not for use as flotation equipment, these doors should be disarmed and passengers redirected to usable exits. The R3 door should be opened only if the aircraft is sinking rapidly or to launch a Raft from these exits. Likewise, the cockpit escape hatch should not be used in a water landing. The aircraft is equipped with: • two dual lane evacuation slides on the upper deck • eight dual lane slide/rafts on the main deck • two ramp slides on the main deck Table 9.1 Slide/Rafts

Location Standard Capacity Overload Capacity Door L/R1, L/R2, L/R4 51 60 Door L/R5 54 64 INFLIGHT PROCEDURES MANUAL 9.25 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.12 Evacuation Slide/Rafts

5 DUAL LANE SLIDE/RAFTS Dual lane slide/rafts are stowed behind a protective cover (bustle) on doors 1L and 1R, 2L and 2R, 4L and 4R, and 5L and 5R. Each slide/raft assembly is designed to serve as a slide in a ground evacuation, and as a raft in a ditching situation. When the door is opened in the AUTOMATIC mode, the slide/raft is deployed and should automatically inflate. If automatic inflation fails, a red manual inflation handle, located at the girt bar, allows for manual inflation. Slide/rafts are only usable on one side. If a slide/raft capsizes, righting handles are provided on the bottom for turning the slide/raft over. Boarding stirrups and handles are also provided to aid in boarding the raft from the water. INFLIGHT PROCEDURES MANUAL 9.26 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.13 Dual Lane Slide/Rafts

5.1 Raft Survival Equipment

Each slide/raft is equipped with a survival kit containing an assortment of first aid supplies and a utility kit. The utility kit contains: • day-night flares • water activated flashlight • signal mirror •whistle • sponge • pen knife • survival manual • drinking water • hole plugs • sea dye marker • bailing bucket • water purification tablets

5.2 Slide/Raft Deployment/Inflation • Assess outside to ensure there is no danger and/or obstruction and the water level is below the door sill. • Ensure mode selector is in AUTOMATIC. INFLIGHT PROCEDURES MANUAL 9.27 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• Operate door • Pull the Red Fabric Inflation Handle. • Ensure Slide/Raft is fully inflated and at a safe and usable angle. Figure 9.14 Raft Extended

A canopy is provided to protect the occupants from over exposure from the sun and inclement weather. The canopy is brightly colored to aid in locating the raft. Rafts located at doors 1, 2, and 4 can hold 51 passengers. Rafts at door 5 can hold 54 passengers.

5.3 Slide/Raft Boarding/Loading • From aircraft: Instruct passengers to inflate life vest and crawl into the Slide/Raft. Sit left and right alternately with backs against the tubes. Overload capacity will sit back to back in the center of the Slide/Raft. • From water: instruct passengers to use boarding station to enter the raft. INFLIGHT PROCEDURES MANUAL 9.28 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

5.4 Stability • To prevent the raft from capsizing, the following steps must be implemented: • Distribute weight of occupants. • Verify deployment of the Sea Anchor. • Detach from the aircraft.

5.5 Detaching Procedure

Once all passengers have boarded, the Slide/Raft must be manually detached from the aircraft. Step 1: Pull door strap handle • Pull yellow and black loop located at end of arrow marked STEP 1. Step 2: Raise flap and pull handle • Raise the Flap at girt bar and pull the girt release handle exposed webbing loop to release the lacing. The girt release handle attached to a short cord (approx 8") and a locking pin. Pull handle upwards to release locking pin. • The unlacing will be automatically undone by the weight of the loaded slide raft. • Pull release Handle to release the lacings which will separate the Slide/ Raft from the girt bar. Cut the mooring line with the raft knife or pull on the quick disconnect tab. This action will completely detach the Slide/Raft from the aircraft.

NOTE When releasing girt, keep head clear of the door sill and inboard of the raft to avoid striking face on door sill as slide raft drops into water. INFLIGHT PROCEDURES MANUAL 9.29 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.15 Girt Release Handle

FLAP

PULL

STEP 1: Pull yellow and black loop. STEP 2: Raise Flap and Pull handle.

GIRT RELEASE HANDLE

6 SMOKE EVACUATION HANDLE AND PORT The smoke evacuation port can be used to evacuate smoke from the flight deck. To operate the vent: Pull the yellow handle located in the middle of the P-7 panel towards the front of the aircraf INFLIGHT PROCEDURES MANUAL 9.30 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.16 Smoke Handle and Port

6.1 Smoke Barrier

A fire-resistant smoke barrier is installed at the top of the upper deck stairs on all passenger aircraft. The smoke barrier is: • for ground use only • stowed behind a protective cover • used if smoke prevents upper deck passengers or crew members from exiting via the main deck To prevent smoke from being drawn to the upper deck, deploy the smoke barrier prior to opening the upper deck doors or the overhead escape hatch. INFLIGHT PROCEDURES MANUAL 9.31 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.17 Smoke Barrier

7 FLIGHT ATTENDANT STATIONS 14 CFR 121.310(c), 121.310(d) There are eleven Flight Attendant stations. Ten stations are located on the main deck, adjacent to all main cabin doors, and are identified by the corresponding main cabin door. There is also one station located on the upper deck. Each station is equipped with: • Retractable jumpseat: Single or double occupancy • Seat belt and shoulder harness: Single or double assembly • Interphone/Public address (PA) unit • Stowage compartment for equipment under jumpseat • Flight Attendant panel • Oxygen compartment with two masks • Emergency equipment may be installed on or around the jumpseat area

7.1 Flight Attendant Jumpseats

Flight Attendant jumpseats are designed for double or single occupancy, free standing or bulkhead mounted, forward or aft facing.

7.2 Flight Attendant Panels

Flight Attendant panels are located on the side wall or bulkhead forward of each main cabin door at each Flight Attendant station, except L/R5. Panels at L/R5 are located aft of each door. Flight Attendant panels are designed to provide individual zone controls for the lighting, chimes and the entertainment system. INFLIGHT PROCEDURES MANUAL 9.32 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

As a rule each panel will control the zone aft of the panel with the exception of B Zone which may be controlled from L/R1 or L/R2 panels depending on the aircraft. A Zone is controlled from the L/R1 panels. 7.2.1 Control Switches

ATTND: Located at all Flight Attendant panels. • Spotlight in ceiling that Illuminates the Flight Attendant station and equipment around it. • To be turned ON in flight at all times to illuminate emergency equipment. • To be turned OFF for all taxi, takeoff and landings. THRSH: Located at all Flight Attendant panels except upper deck. • Two (2) spotlights in ceiling that illuminates the door threshold. • To be turned OFF for all takeoff and landings. • To be turned ON for boarding and deplaning. CHIME SWITCH: Located at all Flight Attendant panels except L/R5. • OFF: Silences passenger chimes. • ON: Chime will sound when passenger pushes call button at seat. RESET: Located at R1 thru R4 and UD panels. • Resets Flight Attendant call lights at passenger seat and the passenger call light at the annunciator panel. CABIN LIGHTING: Located at L1 thru L4 and UD panels. Illuminates sidewalls, ceiling and overhead exit area lights. Each cabin lighting control switch has four settings: • SLP: Minimum cabin lighting for sleeping passengers. • TRANSIT: Low cabin lighting • MOVIE: Medium lighting, movie viewing lighting • BRD: Maximum cabin lighting, for boarding, deplaning. EMERGENCY/EGRESS LIGHTING: Located at the L1 panel and the cockpit. • Emergency lighting consists of battery-powered lights that illuminate aisles, exit signs, exit areas, escape path lighting and escape slides when electrical power fails. There is floor or seat mounted escape path lighting throughout the aircraft. Lights can be turned on manually from either location. • The emergency lighting system will activate automatically when aircraft power is lost (engines shut down) or manually from the cockpit or from the L1 panel and has an operating life span of approximately 15 minutes. FLT DK: Located at UD Panel • Illuminates cockpit entry door light O2 CHARGE INDICATOR: Located at the L1 and L4 panels. INFLIGHT PROCEDURES MANUAL 9.33 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• Will illuminate red during a decompression and oxygen is flowing. MAIN WATER CONTROLS: Located at L2 panel • Provide the capability to shut off potable water supply to the portion of the aircraft where an uncontrollable leak has occurred. - H2O fwd will control all potable water forward of L/R2. - H2O aft will control all potable water aft of L/R2. - Water quantity level consists of five circular lights that when activated will indicate the level (quantity) of water in the tanks E (empty), 1/4, 1/2, 3/4 and F (full).

NOTE Flight Attendants should not touch the H2O switches unless told to do so by the Purser or Captain.

READING LIGHTS: Located at R1 through R4 and upper deck panels. Provides power to individual reading lights at passenger seat. Each reading light switch has three settings: • SEAT: On/Off setting is controlled at the passenger seat • ON: All reading lights ON in respective zone (maintenance purposes only) • OFF: All reading lights OFF in respective zone (maintenance purposes only). PSS: (Passenger Service System) - Located at R1 through R4 and upper deck panels. • Switch must be on to provide power for all call lights, chimes and reading lights. PES: (Passenger Entertainment System) - Located at the R1 thru R4 and upper deck panels • Provides power for audio system. TEST: (Maintenance use only). Located at R1 through R4 and upper deck panels • Provides test control for PSS and PES (Maintenance purposes only). • Should be kept in the "N" position to avoid deactivation of the Power Switches (PES, PSS). ATTND LIGHT TEST: Located at R1 through R4 panels. • Test switch for Flight Attendant call light at passenger seats. RESET: Located at R1 through R4 panels. INFLIGHT PROCEDURES MANUAL 9.34 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• Resets Flight Attendant call lights at passenger seat and the passenger call light at the Master Call indicator panel.

NOTE In the event the audio and or lighting systems fail notify the Purser. Flight Attendants should not touch these switches unless told to do so by the Purser or the Pilot. Switches may be color coded: OFF: Blue, ON: White.

8 COMMUNICATION SYSTEMS

8.1 Annunciator Panel

Figure 9.18 Annunciator Panel

The annunciator panel is a series of colored lights that will indicate to the Flight Attendant the origin and type of call made. Annunciator panels are located above each main cabin door, the upper deck ceiling and in the flight deck on the overhead switch panel, between the Captain and the First Officer seats. When a call is initiated, a chime will sound to alert the Flight Attendant to the annunciator panel where a color coded light will indicate the location and type of call (passenger seat, lavatory or a crew station) 8.1.1 Passenger Call

• Initiated by depressing Flight Attendant Call button in the arm rest at each passenger seat. • Illuminates blue light on the annunciator panel for the zone where the call was initiated. Blue call light will illuminate in the PSU where the call was initiated. • Sounds a single high chime. • To reset: Depress Flight Attendant call reset button at the seat from where the call was initiated. 8.1.2 Lavatory Call

• Initiated by depressing Flight Attendant Call button at each lavatory. • Illuminates amber light on the annunciator panel and above the lavatory door from which the call was initiated. • Sounds a single low chime. INFLIGHT PROCEDURES MANUAL 9.35 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• To reset: Depress amber light above lavatory door from which the call was initiated Crew Call • Illuminates a pink light on the annunciator panel at the station being called. • Sounds a high-low chime. • To reset: Depress the reset "R" button on the interphone handset from which the call was initiated and where the call was received.

NOTE If the call initiated was 54 (All Attendant call) or 55 (All Call) the pink light on the annunciator panel will flash.

8.2 Passenger Address and Interphone System

The Passenger Address (PA) and crew interphone system is a dual function telephone type system which provides capabilities for station to station, party line calls or PA announcements. A handset with a directory bar is located in the cockpit and at each Flight Attendant station. Each station is assigned a two (2) digit code which is listed in the directory bar on the handset. Removing a handset from its cradle automatically connects it to the cabin/service interphone system. The call switches on the handsets may be used to call Flight Attendants at other stations or to call the cockpit. PA announcements may be made from any of the cabin handset stations as well as from the cockpit. Speakers are located throughout the cabin, above each Flight Attendant station, and in each lavatory. Public Address (P/A, 43) will override the passenger entertainment system allowing announcements to be heard while using headsets. ALL ATTND CALL code (54) permits simultaneous communication with all Flight Attendant stations. ALL CALL code (55) permits simultaneous communication with all Flight Attendant stations and the cockpit. A dial tone is not required. An ALL CALL from the cockpit sounds a triple high-low chime throughout the cabin and activates a pulsating light at all Flight Attendant stations. All Flight Attendants should answer the interphone immediately. PILOT PRIORITY (PP) permits direct communication with the cockpit of a safety related situation, without waiting for a dial tone by depressing the red guarded red button (PP) on the handset. If PP (or 55) is dialed while the cockpit is making a P.A. announcement, a busy signal will be heard at the Flight Attendant station initiating the call. The cockpit will be alerted with a single chime and a flashing blue light. The cockpit should answer the interphone immediately. The Flight Attendant should remain on the line until the cockpit responds. PA PRIORITY code (4P) Will override any current PA in use. A HI/LO chime sounds at Flight Attendant station being called and a pink light illuminates at the annunciator panel of the Flight Attendant stating being called. INFLIGHT PROCEDURES MANUAL 9.36 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

8.2.1 Operating Procedures

A HI/LO chime sounds at Flight Attendant station being called and a pink light illuminates at the annunciator panel of the Flight Attendant being called. Remove handset from cradle and wait for dial tone. Dial the applicable station number as listed on the handset directory within eight (8) seconds after receiving dial tone. If station being called is busy, dial tone will return after second digit is pressed. Depress "R" (reset) button and receive dial tone before replacing headset. Failure to press "R", receive dial tone, or place handset properly back into holder may cause entire system to become temporarily inoperative. 8.2.2 Emergency Calls

• Press "P" button twice for PILOT ALERT. Use to report an emergency or to ask for emergency instructions. • Press button 5 twice for ALL CALL. This will accomplish the same as PILOT ALERT and will include all Flight Attendant stations. 55 can also be used to join a PILOT ALERT call that is already in progress. • Anyone making a PA (43) at the time of an ALL CALL must hang up the headset and pick it up again when the pink light starts flashing in order to join the call.

8.3 Emergency Microphone

If the cabin interphone system malfunctions preventing use of the PA system, there are "hot" PA microphones providing direct access to the PA system. There is one located at the L1 Flight Attendant station and one in the cockpit. To operate, depress and hold the lever on the microphone while speaking. INFLIGHT PROCEDURES MANUAL 9.37 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.19 Handset and Phone Numbers

RESET BUTTON

9 LIGHTING

9.1 Cabin Emergency Lighting

Cabin interior emergency lighting consists of main cabin door, aisle, cross aisle, exit, and escape path lights.

EXIT signs are located on the flight attendant overhead panels and light coves adjacent to each main entry door and upper deck. INFLIGHT PROCEDURES MANUAL 9.38 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.20 Cabin Emergency Lighting

Passenger reading lights are controlled at each passenger seat. [Electrical power is provided to the fluorescent lights through high voltage ballasts. This high voltage power is supplied through circuit breakers located in the main electric center]. INFLIGHT PROCEDURES MANUAL 9.39 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

9.2 Cabin Lighting Controls

9.2.1 Flight Attendant Control Panel

Flight Attendant control panels are located at doors L1, L2, L3, L4 and on the upper deck. This diagram is of the Door L1p panel.

1) Zone Lighting Switch The four position zone lighting switch controls the intensity in the respective zone. - SLP fluorescent lights turn off - TRANSIT zone cove lights illuminate - MOVIE zone cove lights and window lights illuminate - BRD zone fluorescent lights illuminates 2) STAIRWELL Light The three-position (OFF - LO - ON) STAIRWELL switch controls the dome lights in the stairwell. - OFF: stairwell dome light are off - LO: stairwell dome light illuminate - ON: provides maximum illumination of the stairwell dome light INFLIGHT PROCEDURES MANUAL 9.40 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

3) EMERGENCY (EMER) Light Activates the emergency lighting system. When pressed, the red guarded EMER light switch overrides the EMERGENCY light control on the flight deck, causing the emergency lights to illuminate. 9.2.2 Evacuation Floor Level Emergency Escape Path Lighting

Floor proximity emergency lighting provides escape path markings for the upper deck aisle, main deck aisles, stairway, and all exits. Illumination is provided by aisle locator lights attached to the floor surface and by lighted exit indicator signs visible near floor level on the sidewall panels adjacent to each exit. Electro luminescent aisle locater lights are installed in non-carpeted cross aisle and galley areas. Incandescent exit indicator signs installed on sidewall panels are illuminated by DC power supplied from emergency battery power supplies. Figure 9.21 Proximity Escape path Marking Lights

9.2.3 Exterior Emergency Lighting

Exterior emergency lighting is designed to illuminate all escape slides, ramps, and overwing slide areas. Emergency lights for doors 1, 2, 4, 5, and the upper deck doors are mounted on the door. INFLIGHT PROCEDURES MANUAL 9.41 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.22 Exterior Lighting.

10 OXYGEN SYSTEM

10.1 General

The oxygen systems installed in the B-747 provide for the stowage of high pressure gaseous oxygen (emergency oxygen) and its distribution and delivery at low pressure to all crew members and passengers. High pressure oxygen is stored in cylinders located in the ceiling or sidewall of the forward cargo compartment. The system will provide emergency oxygen to all the aircraft occupants in the event of decompression (pressure failure). The aircraft is equipped with two (2) independent systems; the cockpit oxygen system which supplies emergency oxygen to the five flight deck stations and the cabin oxygen system which supplies emergency oxygen to all Flight Attendant stations and passenger seats. Normally with the aircraft pressurized, there is ample oxygen available to all occupants. However, if a failure of the pressure system occurs, and the cabin altitude reaches 14,000 feet, pressure sensitive control units will automatically activate the oxygen systems. When activated, the cabin oxygen system will send a sudden surge of pressure that will cause the individual oxygen compartments to open. Cabin oxygen masks will drop and will be within reach of all occupants. Oxygen will not flow to the masks until the mask is pulled down. This action will remove the actuating pin which opens the outlet valves and allows oxygen to flow into the masks. Pulling down on one mask initiates the flow of oxygen to all masks in that unit. INFLIGHT PROCEDURES MANUAL 9.42 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Depending on the altitude, the oxygen mask reservoir bag may or may not inflate. Additionally the oxygen system can be manually activated by a control switch on the Pilot’s panel.

10.2 Cockpit Oxygen System

Supplies supplemental and emergency breathing oxygen to the five cockpit stations. Each station is supplied with a quick donning oxygen mask and regulator located above or beside the seat. Should a Flight Attendant be in the cockpit, ie: serving, at the time of a decompression, the following procedures must be implemented: • Remove mask provided for that seat from stowage position • Ensure O2 regulator switches are in the following position a) SUPPLY SWITCH "ON" b) O2 SELECTION SWITCH "100%" c) EMERGENCY SWITCH "OFF" • Sit down in empty observer seat • Fasten seatbelt and shoulder harness • Place headgear at the back of the head and pull forward to ensure tight fit of mouth piece over the nose and mouth and adjust the head strap. • Breathe normally Figure 9.23 Cockpit Oxygen System

SCOTT REGULATOR

EMERGENCY LEVER DILUTER LEVER

SUPPLY LEVER

10.3 Cabin Oxygen System

A built in emergency oxygen system supplies oxygen to overhead PSU compartments at passenger, crew and lavatory locations. Usually, there is one extra mask at each group of passenger seats. At each Flight Attendant station, there are two masks, one for each Flight Attendant. INFLIGHT PROCEDURES MANUAL 9.43 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

For all flight operations, the cabin is normally pressurized between 5,000 and 7,000 ft. cabin altitude. If cabin pressure system fails, the oxygen system will automatically be activated and the following signs will become evident in the cabin: • O2 masks compartments will open and masks will drop • O2 charge indicator light will illuminate red at the Purser and L4 Flight Attendant panels As a function of cabin altitude, the flow of oxygen decreases as the cabin altitude descends. At lower safe altitudes, the flow of oxygen stops entirely and masks supply cabin air only. The passenger oxygen system supplies continuous flow oxygen to the oxygen masks which are evenly distributed throughout the cabin above each row of passenger seats in the oxygen compartment portion of the PSU, above all Flight Attendant jumpseats. The oxygen mask is a continuous-flow yellow cup type mask which fits over the nose and mouth. A green in-line flow indicator is visible in the transparent oxygen hose to indicate oxygen is flowing. Each oxygen mask can be adjusted for a tight fit by pulling on the sides of the elastic headband. One of the mask must be pulled down to start the flow of oxygen to the masks.

10.4 Individual Mask Shut Off Procedure

Oxygen for post decompression use (supplemental or first aid) is provided mainly by the use of portable O2 bottles distributed throughout the cabin. However, if necessary the B747 oxygen system is designed to supply additional first aid/supplementary O2 should the number of passengers requiring this type of oxygen exceed the number of Portable Oxygen Bottles (POB's) available. To conserve the remaining emergency oxygen, the masks of passengers that no longer require oxygen must be shut off individually. • Flip the shell-shaped toggle switch to the full UP position • Reinsert actuating pin • Flip toggle switch down to secure actuating pin INFLIGHT PROCEDURES MANUAL 9.44 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.24 Shutoff Locations

10.5 Oxygen System Shut Off Procedure

If emergency oxygen is no longer required and the post decompression oxygen (supplemental or first aid) required in the cabin can be supplied by the available portable oxygen bottles, the entire oxygen system can be shut off by an oxygen reset switch located in the cockpit.

10.6 Decompression Blow Out Vents

Decompression blow out vents are strategically located throughout the main deck cabin floor. In a decompression these vents will allow for rapid equalization of pressure in order to prevent the cabin floor from collapsing. The vents are protected with metal crates which must be kept unobstructed at all times. INFLIGHT PROCEDURES MANUAL 9.45 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

11 ENTERTAINMENT SYSTEM Passenger entertainment system (PES) switch located on panels L/R3 control stereo and movie sound to passenger head seats in Voyager class. In order for passengers to hear sound in their headsets, the following switches must be turned on: • Audio switch at L1 Flight Attendant panel • PES switch for respective zone • Passenger service system (PSS) switch for respective zone. • PVS (Personal Video System) switch for respective zone (business class only) The following switches provide PES and PSS control on the aircraft: • PES and PSS switches on R3 panel: C Zone, aft of class divider, and D Zone. • PES and PSS switches on R4 panel: E Zone • PSS switch on panels L1, R2, R3, R4 and UD: Controls passenger reading lights and passenger call system (lights and chimes) in each zone.

11.1 General Operation - Press VID2 for appropriate zones • Turn PA AUDIO to PRI • Insert tape in VTR#7 • Press PLAY • When finished press STOP • Press REWIND

11.2 Business Class • Use VTR's #1 thru 6 • Insert appropriate tape in each VTR • Press PLAY • Press REPEAT • Press REPEAT 2 1/2 hours prior to arrival to discontinue continuous play

12 LAVATORIES Lavatories are not to be occupied during taxi, take-off, landing or at any time that the Fasten Seat Belt sign is illuminated inflight.

12.1 Components

Each lavatory is equipped with: INFLIGHT PROCEDURES MANUAL 9.46 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

• Ash tray: Outside of the door, or between grouping of doors and inside the lavatory. • Placards: No Smoking and waste receptacle signs. • Return to Seat sign: Illuminates in conjunction with the cabin Fasten Seat Belt sign. • Toilet with flushing capabilities. • Wash basin with hot and cold water. • Water shut off valve: Located in the compartment below the sink. • Mirror • Waste container with flapper. • Waste container access door below the sink basin. • Heat activated fire extinguisher in the compartment below the sink basin. • Amenities stowage compartment on top of the sink counter. • Lights located above the lavatory mirror and Illuminates in conjunction with the Vacant/Occupied sign. - Lights ON: Lavatory is occupied - Lights DIM: Lavatory is vacant • Flight Attendant call button: When activated illuminates an amber light outside the lavatory from which the call was initiated and in the respective Master Call Indicator panel. • Smoke Detector: Indicates presence of smoke in the lavatory by emitting a continuous high pitch alarm. • Lav Water Heater • Oxygen compartment containing two oxygen masks.

12.2 Lavatory Doors • Vacant and Occupied sign: Mounted on the lavatory door. May also be used to lock and unlock the lavatory door from the outside. • Type 1 lavatory door: - Insert sharp object in slot on the sign - Move the sign sideways • Type 2 lavatory door: - Lift metal plate located above the vacant/occupied sign. - Slide the knob (under the plate) sideways. INFLIGHT PROCEDURES MANUAL 9.47 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.25 Lavatory Door Lock

12.3 Lav Water Shut-Off

If the lavatory water faucets do not shut off the running water, the water system for that lavatory must be shut off via the water-shut off valve.Lavatory water shut-off valves are located under each lavatory sink. To shut-off lavatory water supply: • Pull out trash container • Lift metal trap door • Turn handle to CLOSED position • The water system, which includes the sink and the toilet flush, is turned off for that lavatory.

NOTE The lav may still be used but there will be no running water. Flight Attendants will need to provision a means for the passengers to wash hands. INFLIGHT PROCEDURES MANUAL 9.48 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Figure 9.26 Lavatory Water Shut Off and Heater

12.4 Disabled Accessible Lavatories • Disabled accessible lavatories are located in lavs H and J, aft of C Zone. • Instructions for user are placarded on each lavatory.

12.5 Lavatory Shroud Seal

As a security measure, a tamper-evident seal is placed on all lavatory shrouds. Flight Attendants are not required to check seals, however, if a Flight Attendant notices that a seal is broken, notify the Purser.

12.6 Lavatory Fire Detection

12.6.1 Detectors

A combination heat and smoke detector is installed in each lavatory. 12.6.2 POWER ON Light

A POWER ON light on the detector blinks every few seconds to indicate the unit is powered. INFLIGHT PROCEDURES MANUAL 9.49 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

12.6.3 Lavatory Fire Warning

When smoke or excessive heat is detected, a horn in the detector sounds to warn nearby Flight Attendants or passengers.

12.7 Lavatory Fire Extinguisher

12.7.1 Extinguisher

The lavatory fire extinguisher is a fixed bottle located under the sink. The extinguisher provides automatic fire protection for the trash container. 12.7.2 Extinguisher Discharger

The heat activated extinguisher has fusible nozzle tips that melt at fire temperatures releasing the agent into the trash container. 12.7.3 Temperature Indicator

The temperature indicator has four heat sensitive patches. Each patch changes from gray to black when exposed to the labeled temperature. INFLIGHT PROCEDURES MANUAL 9.50 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

The temperature indicator is on the lavatory trash chute.

13 GALLEYS

13.1 General

Galleys can consist of one or more units and are used for the stowage and preparation of food/beverage service. Galley units are referred as "wet" or "dry" galley units. A "wet" galley unit features water and electrical power. A "dry" galley features only storage space. Galley power is controlled from a panel in the flight deck. During flight, with the loss of one or more generators, galley electrical power is automatically shut off. • Lighting is located in each galley area. There are three (3) settings: bright, off and dim. • Water Quantity Gauge is located on the L2 Flight Attendant panel. • Storage bin compartments are used for storage of all dry supplies, ice, buckets, milk, coffee pots and meals • Trash receptacles with removable bins are found in each galley unit. Bins must be lined at all times. Excessive amounts of liquids should be avoided. Flapper must be fully operational, if not, receptacle is not to be used.

13.2 Water Shut Off Valves

A water shut off valve which provides water to the coffee maker is located in each wet galley unit. This valve is used to stop the flow of water in a water leak situation. Water shut-off valves are located in the following locations: • G2: Forward of galley, AC right in overhead compartment • G2B: On forward face of galley, AC right above coffee maker • G3B: Adjacent to R4 door in overhead compartment inside galley • UD galley: Behind carrier bin in section U15 INFLIGHT PROCEDURES MANUAL 9.51 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

13.3 Circuit breakers

Electrical panels are found at each galley unit. Each panel contains circuit breakers that will pop-out when an electrical overload occurs. Never reset circuit breakers unless instructed to do so by the Captain.

NOTE If a circuit breaker "pops out" notify the Captain and follow his instructions. If after resetting a circuit breaker the button pops out again, do not attempt to push button in as this could cause a fire.

13.4 Serving Carts

Serving carts are to be used for serving meals and beverages. Must be stowed and secure for all taxi, take-off, landings and inflight when services are not in progress. • Cart stowage position with security latches to secure serving carts. • Each cart has its own braking mechanism. When cart is in use in the aisle, the brakes must be applied when not in motion • Brake can be applied from either side of cart. • Carts must never be left unattended in the aisle.

13.5 Bins/Carriers • Metal containers used to store dry supplies, serving equipment and utensils, beverages, trash • Primary and secondary latches utilized to secure bin door closed and to secure bin in stowage position. • Primary latching system: Ensure compartment latch is properly closed • Secondary latching system: Position security latch over compartment door to prevent door from opening, prevent bin from becoming dislodged from stowage.

NOTE Do not kick or sit on bins as it will deform/damage and possibly prevent secure stowage. INFLIGHT PROCEDURES MANUAL 9.52 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

13.6 Coffee Makers

13.6.1 Safety Features

Brew Interlock Switch - Water flow to the brew head and tea nozzle is stopped when the brew handle is lifted. Server Level Sensor - Primary and secondary sensors stop the brew cycle if the coffee pot is full. 13.6.2 Coffee Maker Operation

To prepare beverage maker to brew coffee: 1) Switch the Water Heater and Hot Plate buttons to ON. 2) Remove brew cup from the brew chamber above the server cavity. 3) Place a pillow pack of coffee, with its seam down, on top of the brew cup’s metal base plate.

NOTE Make sure all of the pillow pack is in the brew cup. Do not compress or fold the pillow pack. This could cause the pack to break open during the brew cycle.

4) Place brew cup into brew chamber. 5) Place an empty coffee pot into server cavity. 6) Lower restraint device to secure pot. To brew a pot of coffee, after doing the steps above: 1) Press the Brew button until the light comes on. Brew will start when the water comes to brew temperature. - From a cold start (this will take approximately three minutes). - The beverage maker will then brew a serving of coffee in approximately three minutes. INFLIGHT PROCEDURES MANUAL 9.53 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

2) When the brew cycle is complete (shown by the Brew button light going off) release restraint device. 3) Remove the brew cup and discard the used pillow pack. - If there are any coffee grounds in the brew cup, clean the brew cup with clean water.

NOTE Each coffee maker is equipped with an individual water shut off valve located at the back of the unit.

To brew a pot of tea: 1) Switch the Water Heater and Hot Plate buttons to ON. 2) Place an empty coffee pot into server cavity. 3) Place empty brew cup into brew chamber. 4) Lower restraint device to secure pot. 5) Press Brew button so that the light comes on. 6) When Brew button light goes off, hot water is prepared for tea. 7) Place a tea bag(s) in hot water, in server, until tea is prepared.

NOTE To stop a brew cycle already in progress, press the STOP button.

13.7 Hot Plates

Some coffee makers are equipped with hot plates which keep liquids warm. To operate, pull out on handle until warmer is fully exposed and place pot on warmer and turn power to ON. Place restraint device inside coffee pot to secure in place.

13.8 Ovens

13.8.1 General

1) Only food that is to be heated may be stored in ovens. 2) Check ovens and remove any paper products, plastic wrap and dry ice before heating. Ensure ovens are off for taxi, takeoff and landing. Turn off ovens prior to opening oven doors. 3) Only containers approved for oven use may be used. 4) To prevent fires, do not store galley equipment or any other items in ovens. Close each oven door prior to opening adjacent oven. Oven door damage may occur if door is opened and contacts an adjacent hot oven. INFLIGHT PROCEDURES MANUAL 9.54 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

13.8.2 Oven Operation

1) Rotate Cooking Time Set button to desired cooking time 2) Select temperature (high, medium or low) 3) Press START button 4) Time Until Ready indicator will indicate remaining minutes until timer reaches zero 5) Ready light will illuminate 6) Beeper will signal end of cycle

13.9 Drains

Galley and sink waste water drains overboard through heated drain masts located on the bottom of the fuselage. These drains are easily clogged by solids. Use the following guidelines when disposing of liquids in drains: • When possible, leave dairy products, juice, wine an soda in their containers and dispose in trash or a toilet. Try to close containers before disposal. If dairy products, juice, wine or soda must be disposed of in drains, pour a cup of water down drain after disposal. • Never pour coffee grounds, or liquid containing coffee grounds, into galley drains. • If coffee grounds remain in pot, rinse with small amount of water and pour into trash. Coffee grounds are primary cause of clogged drains. • Do not let foreign objects, such as stir sticks, lemons or limes go down drains. • Report missing drain screens on a Cabin Discrepancy Report.

NOTE To prevent injuries to ground personnel, never use drains while at the gate. Never dispose of any liquid in galley or lavatory sinks while on the ground. Dispose of coffee/liquids in lavatory commode.

13.10 Cold Water Spigot

Some galleys are equipped with cold water spigots. To operate, push button to dispense water.

13.11 Roll Warmers

Some galleys are equipped with roll warmers. To operate, turn switch to ON. INFLIGHT PROCEDURES MANUAL 9.55 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

14 SEATS

14.1 General

Passenger seats are identified by letters, and rows are identified by numbers. Seat and row placards can be found on the aisle side of the overhead compartments.

Left Center Right

1 or A window 4 or D aisle (AC Left) 8 or H aisle

2 or B center 5 or E center (AC Left) 9 or J center

3 or C aisle 6 or F center (AC Right) 10 or K window 7 or G aisle (AC Right)

In areas where the fuselage narrows, or the class of service requires less seating, one or more seats may be removed due to the lack of space. If seats are removed either due to lack of space or class of service, the center letter/number is generally omitted. Rows are numbered in ascending order from forward to aft in the main deck and continue in numerical sequence forward to aft in the upper deck.

14.2 Features

Most seats break over (backs move in a forward direction for evacuation purposes), either flat or 15 degrees. Moveable armrests are provided on some seats to facilitate transfer from aisle chairs. All passenger seats or rows are provided with: • Passenger Service Units (PSU) are located above each row or set of seats. Each PSU contains: - Air vent (gasper air) - Reading light - Flight Attendant call light - Oxygen compartment • Overhead bins with latch style locks are located above each row of seats in the main deck. On the upper deck, bins are located along the side of the fuselage. - Each bin is stressed for a maximum weight depending on size. Weight restriction placards are found inside each individual bin. • Seatbelt • Controls (in seat armrest) - Recline button - Call button - Reading light control - Volume control INFLIGHT PROCEDURES MANUAL 9.56 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

- Channel control • Tray table and latch • Life vest in pouch under each seat or in compartment next to seat (Business Class) • Luggage retainer bars - Located under the forward part and aisle side of each row of passenger seats. - Designed to keep luggage from sliding forward and sideways into the aisles. • Windows - Equipped with window shade. - Windows in the vicinity of jumpseats must have shades open during taxi, take off and landing to provide Flight Attendant with better visual assessment capabilities. • Seat pockets or pouches - For stowage of airsickness container, inflight magazine and safety information card. • Passenger Control Unit (Business Class) - Located on armrest for each seat. Includes recline, foot rest control and sleep position. INFLIGHT PROCEDURES MANUAL 9.57 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

15 STAFFING AND POSITIONS 14 CFR 121.337(c)(2), 121.391(b) Table 9.2 Flight Attendant Seating Table

Purser: L2: L2 L3: L3 L4: L4 L5: L5 L1 dou- single double double single ble jump- jumpseat jumpseat jumpseat jumpseat seat outboard outboard outboard R5: R5 R4: R4 R3: R3 R2: R2 R1: R1 single single double single double jumpseat jumpseat jumpseat jumpseat jumpseat outboard outboard UD: Upper Deck single jumpseat *L4A: L4 *L3A: L3 *R3A: R3 *L1A: L1 *R1A: R1 double double double double jumpseat double jumpseat jumpseat jumpseat inboard jumpseat inboard inboard inboard inboard * Denotes additional Flight Attendants above minimum crew in order of assignment

NOTE • UD signifies Upper Deck. • AC signifies Aircraft. • L signifies AC left and R signifies AC right. • OHB signifies overhead bin INFLIGHT PROCEDURES MANUAL 9.58 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

Purser L1 Flight Attendant Station Equipment • Crew life vest (2) Location Seat • Emergency flashlight • PA at L5 (2) Assignment • L1 outboard • PA/interphone Suitcase/Tote • Seat belt extension (2) •PA Stowage • Flex cuffs Individualized •OHB 4B • O2 panel tool Safety Briefing • POB (2) • A Zone, •Halon AC left Boarding Area • PBE • Boarding door • Demo kit (2) L1 (or A Zone • Door strap AC left if L1 L1 Door door not used for boarding) • Power Assist Gauge in green Exit Operation: Arm/ Disarm • Mode selector in Manual Mode, pin in • L1 Door place Exit Seating • Door bustle secure Verification/CRS, • Required instructions/ Headcount/Lap placards Child Compliance/ Carry-on Luggage • Compliance Nose closet • A Zone AC left •EMK • Onboard wheelchair •Traffic Kit OHB Fwd of L1 • Megaphone •FAK •ELT •H2O • PBE • Survival Kit Security Check • Lavs D and E • A Zone AC Left Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.59 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

L2 L2 Flight Attendant Station Equipment • Crew life vest Location Seat • Emergency flashlight • L1 Flight Attendant • L2 outboard • PA/interphone Station Suitcase/Tote • Seat belt extension Assignment Stowage •Halon • Row 9-12 • OHB 12C • PBE AC left Boarding Area • Flex cuffs Split Zone • Boarding door Briefing • O2 panel tool L2 (or B Zone •Row 11E AC left if L2 •POB (2) door is not used •Halon Individualized for boarding) Safety Briefing • PBE Exit Operation: Arm/ • B Zone, Disarm • Demo kit AC left • L2 Door •Door strap Exit Seating L2 Door Verification/CRS, • Power Assist Gauge in Headcount/Lap green Child Compliance/ Carry-on Luggage • Mode selector in Compliance Manual Mode, pin in place • B Zone AC left • Door bustle secure • Required instructions/ placards • OHB Fwd of L2 •FAK • Spare life vests (5) • Survival kit Security Check •None Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.60 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

L3 L3 Flight Attendant Station Equipment • Crew life vest (2) Location Seat • Emergency flashlight • L2 Flight (2) Attendant • L3 outboard Station Suitcase/Tote • PA/interphone Assignment Stowage • Seat belt extension •Row 21- •OHB 33C • Flex cuffs 31 AC left Boarding Area • O2 panel tool Split Zone • C Zone AC left • POB (2) Briefing Exit Operation: Arm/ • Demo kit Disarm •22DE • Door strap • L3 Door AC left L3 Door Exit Seating Individualized Verification/CRS, • Power Assist Gauge in Safety Briefing Headcount/Lap green • C Zone, Child Compliance/ • Mode selector in AC left Carry-on Luggage Manual Mode, pin in Compliance place • C Zone AC left • Door bustle secure • Required instructions/ placards • • Spare life vests (5) Pull down ceiling compartment inboard of L3 • Escape rope placard Lav bulkhead •POB(2) Security Check • Lavs H and J Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.61 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

L4 L4 Flight Attendant Station Equipment Location Seat • Crew life vest (2) • L3 Flight Attendant • L4 outboard • Emergency flashlight (2) Station Suitcase/Tote Assignment Stowage • PA/interphone • Row 35- • OHB 43C • Seat belt extension(2) 43 Boarding Area • O2 panel tool Split Zone • D Zone AC left • Flex cuffs Briefing Exit Operation: Arm/ • O2 panel tool Disarm •POB (2) • Row 36DE • L4 Door •Halon Individualized Safety Briefing Exit Seating • PBE Verification/CRS, • D Zone, Headcount/Lap • Demo kit (2) AC left Child Compliance/ •Door strap Carry-on Luggage Compliance L4 Door • D Zone AC left • Power Assist Gauge in green • Mode selector in Manual Mode, pin in place • Door bustle secure • Required instructions/ placards • • OHB fwd of L4 •FAK •ELT •H2O • Megaphone • Survival kit Security Check •None Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.62 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

L5 L5 Flight Attendant Station Equipment Location Seat • Crew life vest • L4 Flight • Emergency flashlight Attendant •L5 single Station jumpseat • PA/interphone Assignment Suitcase/Tote • Seat belt extension (2) Stowage •Row 51- • Flex cuffs 63 AC left •OHB 63C • O2 panel tool Boarding Area Split Zone • • E Zone AC left Briefing L5 Door Exit Operation: Arm/ •Row 54 Disarm • Power Assist Gauge in DE green • L5 Door Individualized • Mode selector in Safety Briefing Exit Seating Manual Mode, pin in Verification/CRS, place • E Zone, Headcount/Lap AC left Child Compliance/ • Door bustle secure Carry-on Luggage • Required instructions/ Compliance placards • E Zone AC left • L5 Closet •FAK •Halon •H2O • PBE (2) • POB (3) • Spare life vests (5) • Door strap • Survival kit Security Check • Lavs N, R, T Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.63 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

R5 R5 Flight Attendant Equipment Station Location Seat Crew life vest • R4 Flight Attendant •R5 single • Emergency flashlight Station jumpseat • PA/interphone Assignment Suitcase/Tote Stowage • Seat belt extension • Row 51- 63 AC • OHB 63H • Flex cuffs right Boarding Area • O2 panel tool Split Zone • E Zone AC right • Briefing Exit Operation: Arm/ R5 Door • Row 54FG Disarm • Power Assist Gauge in Individualized • R4 Door green Safety Briefing Exit Seating • Mode selector in • E Zone, Verification/CRS, Manual Mode, pin in AC right Headcount/Lap place Child Compliance/ • Door bustle secure Carry-on Luggage Compliance • Required instructions/ placards • E Zone AC right • OHB fwd of R5 • AED w/prep kit •EMK • Survival kit R5 Closet •POB (3) •Door strap Security Check • Lavs M, Q, S Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.64 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

R4 R4 Flight Attendant Equipment Station Location Seat • Crew life vest • R3 Flight • Emergency flashlight Attendant • R4 single Station jumpseat • PA/interphone Assignment Suitcase/Tote • Seat belt extension Stowage •Row 35- • Flex cuffs 42 AC •OHB 43J • O2 panel tool right Boarding Area • POB (2) Split Zone • D Zone AC right Briefing • Demo kit Exit Operation: Arm/ •Row 36FG • Door strap Disarm Individualized • R4 Door R4 Door Safety Briefing Exit Seating • Power Assist Gauge in • D Zone, Verification/CRS, green AC right Headcount/Lap • Mode selector in Child Compliance/ Manual Mode, pin in Carry-on Luggage place Compliance • Door bustle secure •A Zone AC right • Required instructions/ placards • • OHB fwd of R4 • Survival kit Security Check • G3A, G3B, G3C Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.65 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

R3 R3 Flight Attendant Equipment Station Location Seat Crew life vest (2) • R2 Flight Attendant • R3 outboard • Emergency flashlight (2) Station Suitcase/Tote Assignment Stowage • PA/interphone • Row 21- • Suitcase/Tote: • Seat belt extension 31 AC OHB 33H • Flex cuffs right Boarding Area • O2 panel tool Split Zone • C Zone AC right •Door strap Briefing Exit Operation: Arm/ R3 Door • Row 22FG Disarm • Power Assist Gauge in Individualized • R3 Door green Safety Briefing Exit Seating • Mode selector in • C Zone, Verification/CRS, Manual Mode, pin in AC right Headcount/Lap place Child Compliance/ Carry-on Luggage • Door bustle secure Compliance • Required instructions/ • C Zone AC right placards • Pull down ceiling compartment inboard of R3 • Life raft placard • Escape rope placard Security Check • Galleys 2 and 3 Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.66 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

R2 R2 Flight Attendant Equipment Station Location Seat Crew life vest • R1 Flight • Emergency flashlight Attendant • R2 outboard • PA/interphone Station Suitcase/Tote • Seat belt extension Stowage • Flex cuffs Assignment •OHB 12H • O2 panel tool • Row 9-12 • POB (2) AC right Boarding Area • Demo kit Split Zone •B Zone AC right • Door strap Briefing Exit Operation: Arm/ R2 Door •Row 11F Disarm • Power Assist Gauge in green • R2 Door Individualized • Mode selector in Manual Safety Briefing Exit Seating Mode, pin in place • B Zone, Verification/CRS, • Door bustle secure Headcount/Lap AC right Child Compliance/ • Required instructions/ Carry-on Luggage placards Compliance • OHB fwd of R2 •A Zone AC right • Survival kit Security Check •G2, G2B Passenger Seatback Pockets • Passenger Safety Information Cards INFLIGHT PROCEDURES MANUAL 9.67 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.3 Flight Attendant Assignment Table

Boarding Safety Demo Preflight Inspections Responsibilities Duties

R1 R1 Flight Attendant Equipment Station Location • Crew life vest (2) Seat • R1 Flight • Emergency flashlight (2) Attendant • R1 outboard • PA/interphone Station • Seat belt extension Suitcase/Tote Assignment Stowage • Flex cuffs • O2 panel tool • Row 1-4 •OHB 3H •POB (2) Center Boarding Area • Demo kit Individualized • A Zone AC right •Door strap Safety Briefing R1 Door Exit Operation: Arm/ • Power Assist Gauge in • A Zone, Disarm green AC right • R1 Door • Mode selector in Manual Mode, pin in place Exit Seating Verification/CRS, • Door bustle secure Headcount/Lap • Required instructions/ Child Compliance/ placards Carry-on Luggage • Compliance OHB fwd of R1 • Survival kit • A Zone AC right Security Check • G1, G1A Passenger Seatback Pockets • Passenger Safety Information Cards UD UD Flight Attendant Equipment Seat Station Location •UD • Crew life vest • Bulkhead Suitcase/Tote • Emergency flashlight fwd of UD Stowage • PA/Interphone galley • UD closet • Seat belt extension Assignment Boarding Area • Flex cuffs • Row 85- •UD • O2 panel tool 87 Center Exit Operation: Arm/ Bulkhead fwd of UD galley Individualized Disarm •Halon Safety Briefing •None • PBE •UD Exit Seating •POB Verification/CRS, • Demo kit Headcount/Lap Security Check Child Compliance/ Carry-on Luggage • UD galley, lav U1 Compliance •UD INFLIGHT PROCEDURES MANUAL 9.68 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.4 Additional Flight Attendants

Boarding Responsibilities Preflight Inspections Safety Demo Duties

L4A Emergency Equipment Equipment Check Location Seat • As assigned •None Security Check • L4 inboard Assignment • As assigned Suitcase/Tote •None Stowage Individualized •OHB 52C Safety Briefing Boarding Area • As assigned • D Zone AC left Exit Operation: Arm/ Disarm •None Exit Seating Verification/CRS, Headcount/Lap Child Compliance/Carry-on Luggage Compliance • As assigned L3A Emergency Equipment Equipment Check Location Seat • As assigned •None • L3 inboard Security Check Assignment Suitcase/Tote • As assigned •None Stowage Individualized •OHB 36C Safety Briefing Boarding Area • As assigned • C Zone AC left Exit Operation: Arm/ Disarm •None Exit Seating Verification/CRS, Headcount/Lap Child Compliance/Carry-on Luggage Compliance • As assigned INFLIGHT PROCEDURES MANUAL 9.69 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.4 Additional Flight Attendants

Boarding Responsibilities Preflight Inspections Safety Demo Duties

R3A Emergency Equipment Equipment Check Location Seat • As assigned •None • R3 inboard Security Check Assignment Suitcase/Tote • As assigned •None Stowage Individualized •OHB 36 H Safety Briefing Boarding Area • As assigned • C Zone AC right Exit Operation: Arm/ Disarm •None Exit Seating Verification/CRS, Headcount/Lap Child Compliance/Carry-on Luggage Compliance • As assigned L1A Emergency Equipment Equipment Check Location Seat • As assigned •None • L1 inboard Security Check Assignment Suitcase/Tote • As assigned •None Stowage Individualized •OHB 2C Safety Briefing Boarding Area • As assigned • Relieve Purser at L1 Exit Operation: Arm/ Disarm •None Exit Seating Verification/CRS, Headcount/Lap Child Compliance/Carry-on Luggage Compliance • A Zone AC left INFLIGHT PROCEDURES MANUAL 9.70 CHAPTER 9 - AIRCRAFT SPECIFIC ARevision: A avatar airlines 04-Nov-2020

Table 9.4 Additional Flight Attendants

Boarding Responsibilities Preflight Inspections Safety Demo Duties

R1A Emergency Equipment Equipment Check Location Seat • As assigned •None • R1 inboard Security Check Assignment Suitcase/Tote • As assigned •None Stowage Individualized •OHB 2H Safety Briefing Boarding Area • As assigned. • A zone AC right Exit Operation: Arm/ Disarm •None Exit Seating Verification/CRS, / Headcount/Lap Child Compliance/Carry-on Luggage Compliance • As assigned INFLIGHT PROCEDURES MANUAL 10.1 CHAPTER 10 TOC ARevision: A avatar airlines 04-Nov-2020

CHAPTER 10 TOC Chapter 10 TOC

CHAPTER 10 - INFLIGHT SERVICE...... 10.1 1. Food and Beverage Service Policies ...... 10.1 1.1 Catering...... 10.1 1.2 On Board Service Standards ...... 10.1 1.3 Greeting Premium Customers...... 10.1 1.4 General Service Guidelines ...... 10.2 2. Food and Beverage Scheduling ...... 10.3 2.1 Dry Ice in the Cabin...... 10.9 2.2 Alcoholic Beverage Service and Restrictions...... 10.9 2.3 Galley Cart Sealing ...... 10.10 2.4 Broken Glass Safety ...... 10.10 2.5 Catered Food and Beverage Items ...... 10.11 2.6 Peanut Products...... 10.11 2.7 Comp Policy ...... 10.11 2.8 Foreign Currency Acceptance...... 10.12 2.9 Inflight Sales Report/Envelope...... 10.12 INFLIGHT PROCEDURES MANUAL 10.2 CHAPTER 10 TOC ARevision: A avatar airlines 04-Nov-2020

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Chapter 10CHAPTER 10 - INFLIGHT SERVICE

1 FOOD AND BEVERAGE SERVICE POLICIES

1.1 Catering

Avatar Airlines flights are catered according to schedule for a round trip out of each hub. For example, flights are provisioned for the outbound flight as well as the return flight back to the hub. START (Start the Airline Right Today) flights from all hub and outstation locations are scheduled to be catered with coffee and ice. Both items will also be available throughout the day at all hub locations. All outstation locations provide ice throughout the day and most, but not all, will also provide coffee on request.

NOTE If at any time water collects in the ice drawer/tray, requiring it to be emptied in order to prevent aircraft damage, Flight Attendants should request assistance from ground personnel. Flight Attendants must never pour any type of liquid onto the ramp.

When a Flight Attendant begins a trip, the aircraft will be fully catered per the catering schedule. Prior to boarding, Flight Attendant(s) will check the galley/cart to ensure the flight has been catered correctly.

1.2 On Board Service Standards • Greet each customer upon boarding. • Address First Class and Premium passengers traveling in the main cabin by name whenever possible. • Provide courteous and attentive service to all customers. • Deliver a personal “Thank You” to each Premium passenger during the last phase of the service. • Thank each customer while deplaning.

1.3 Greeting Premium Customers

Before Service “Mr., Mrs., Ms. _____ would like to welcome you on board today. My name is _____ Please let me know if there is anything I can do to make your flight more enjoyable and if I can assist you in any way on today’s flight.” During Service “Mr., Mrs., Ms ______as a Premium Passenger you have your choice of a complimentary snack and beverage. Today’s snack selections are ______and for beverages we have______beer, wine, margaritas and a variety of mixed drinks to choose from.” INFLIGHT PROCEDURES MANUAL 10.2 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

Prior To Landing “Mr., Mrs., Ms._____ are you connecting to one of our cooperative service flights today? “We will arrive at terminal gate . Your connecting flight will depart from terminal gate . (Flight Attendant will use an airport map to point out connection and assist with connection information) “We will arrive today at terminal ______gate ______and you will be able to claim your checked luggage at baggage claim area______.”

1.4 General Service Guidelines

Procedures for all Cabins • Purser should verify catering and prepare galley (trays/carts/ carriers) for pre-departure (if applicable) and inflight service. If time permits, advise the Captain to request any missing required service items from catering. • Flight Attendants will perform all required elements of the service to ensure a consistent product. • Deliver all provisioned service components as described • Merchandise all food items and liquor to customers in the appropriate cabin • Flight Attendants may not consume any Company provisioned food items until all components of service have been offered to customers and scheduled service has been completed in all cabins. • Service duties are not concluded until all cabins have completed their services • Flight Attendants must offer assistance to other cabins, once the service in their cabin is completed

NOTE Consumption of meals will only be possible if the First Class cabin is not fully booked or customers have declined meal service. Crew meals will not be provisioned. Premium snacks are not to be consumed by crew members because they will be used for other flights. Main cabin snacks for sale may be purchased by the crew at a discounted price once all customers have been served.

• Flight Attendants must use discretion when engaged in personal conversations with one another. Conversation level must be kept at a volume that is not overheard by customers. • Avoid unnecessary noises in the galley and cabin, such as dropping ice inserts on the floor, and slamming overhead bins. Close cart, carrier and galley compartment doors quietly. • Customers who bring food items on board should be allowed to keep them throughout the flight, provided the items are stored in approved personal item stowage locations for taxi, takeoff and landing. INFLIGHT PROCEDURES MANUAL 10.3 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

• Prior to any meal service, adjust the cabin lighting (see Cabin Lighting) in order to ensure ample lighting during the service. Never turn all lights to bright setting in flight except in an emergency. • Wear serving garment during all inflight service • Wash hands with soap and water prior to any food and beverage service (antiseptic wipes are provisioned on all aircraft and should be used when soap and water are not available.) •Serve only those items provisioned by Avatar Airlines • Avoid filling cups more than 3/4 full to avoid spills and burns • Ice must accompany all cold beverages, except beer and wine, unless specified by the customer • When serving, hold cups at the base, not the rim • Serve customers window to aisle, unless a female customer is sitting in the aisle seat and a male is in the window seat • Flight Attendant should not be more than 10 feet away (approximately three rows) from the cart when left in the aisle. • Any time the cart is stopped in the aisle, the braking device must be engaged • Accommodate customers who wish to use the lavatory when carts are in the aisle • Thank You trash bags may only be used for pick-up in the main cabin. Do not use at anytime in First Class or hang bags on the side of the carts, cockpit or entry doors. • Trash receptacles must always be closed and may never be positioned to remain open. • On overnighting aircraft, the Flight Attendant should turn OFF the hot jugs/ coffee maker system after completion of the beverage service.

2 FOOD AND BEVERAGE SCHEDULING All Company flights are fully catered. Service, as specified below, shall be offered on all flights unless conditions determine the service cannot be safely accomplished. 2.0.1 First Class Cabin Service

Customer names should always be used when communicating with First Class customers. 2.0.2 Pre-departure Beverage Service

Purser is responsible for the preparation and delivery of the pre- departure service components. This service should begin as soon as possible during boarding and be concluded when the aircraft door is closed. • Pre-departure beverages will be offered on all flights unless circumstances or time constraints dictate otherwise. In countries and states (see Alcoholic Beverage Service and Restrictions) where liquor laws prohibit ground service of alcoholic beverages, the Flight Attendant will offer a non-alcoholic pre-departure service. INFLIGHT PROCEDURES MANUAL 10.4 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

• Use plastic pre-departure glasses. No more than two glasses may be on a tray. • If time permits, entree preferences may be obtained prior to aircraft movement after all other duties have been accomplished. • Ensure all galley compartments are closed and latched prior to closing the aircraft door. • Collect all remaining service items while performing the compliance check, after closing the aircraft door. All service items must be collected prior to aircraft movement. 2.0.3 Entree Preferences

• Use the passenger preference form provided by the Agent before departure to note entree, beverage and wine selections to ensure accuracy during service. • Entree preferences are taken according to FEBO: - FWD to AFT on even numbered flights - AFT to FWD on odd numbered flights • Take preferences window to aisle, unless a female customer is sitting in the aisle seat and a male is in the window seat. • Entree preferences are obtained by seating order only. - Do not differentiate between full fare, upgrade or non-revenue customers when taking preferences 2.0.4 Dine Upon Request

Dine Upon Request options will be offered on all Lunch and Dinner flights. Dine Upon Request preferences should be taken when taking meal preferences.

NOTE On longer routes make every attempt to offer First Class customers Dine Upon Request options.

2.0.5 General Meal Service

• Carry hot towels into the cabin on a linen lined tray and offer to customers. Use tongs to distribute and retrieve towels.

NOTE Tongs used to distribute and retrieve towels may not be used to deliver food items, such as bread.

• Be extremely careful when handling hot items and warn the customer the item is hot prior to serving. • Complete a separate cocktail/beverage service before all meal/snack services. • Pour all drinks in the galley before serving, unless customer specifically requests to mix his/her own drink. INFLIGHT PROCEDURES MANUAL 10.5 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

• Wine should be served in a wine glass, unless the customer requests otherwise. • Prior to entering the aisle for meal tray delivery in the First Class cabin, remove all plastic overwrap. • Always take a tray into the aisle when delivering or picking up service items. Entrees are never permitted to be served from a cart.

NOTE On flights to outstations where the aircraft will remain overnight Purser is responsible for scraping any leftover food from the meal service into the trash prior to storing the trays back into the carriers.

• Deliver all beverages with a napkin, the logo facing the customer. • Water/Wine should be offered to each customer after delivery of any food component. Table 10.1 First Class Sequence Of Service – Breakfast

Element Of Service Presentation Before Takeoff: Tag and Hang Coats Hang coat as customer is seated Pre-departure Beverages Hand run linen lined tray After Takeoff: Distribute International Forms FA #1 delivers PA prior to distribution, (if applicable) Both FA’s assist in distribution Introduction/Preference FA #1 introduces him/herself, obtain entree preference Hot Towels/Pick-up Hand run linen lined tray with tongs/pick up paper lined tray with tongs Cocktail/Beverage Hand run linen lined tray one or two at a time Meal Tray Delivery Hand run Water/Juice/Coffee Hand run linen lined tray Tray Pick-up Pick up one at a time Re-offer Beverages Hand run linen lined tray Pick Up all Service Items Pick up paper lined tray Pre-landing Mints Hand run linen lined tray Coat Delivery and Farewell Deliver two at a time and thank each customer for flying Avatar Airlines INFLIGHT PROCEDURES MANUAL 10.6 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

Table 10.2 First Class Sequence Of Service – Lunch/Snack/Dinner

Element Of Service Presentation

Before Takeoff: Tag and Hang Coats Hang coat as customer is seated Pre-departure Beverages Hand run linen lined tray After Takeoff: Distribute International Forms FA #1 delivers PA prior to distribution, (if applicable) both FA’s assist In distribution Introduction/Preferences FA #1 introduces him/herself, obtain entree preference (Lunch/Snack/ Dinner) Hot Towels/Pick-up Hand run linen lined tray with tongs/pick up paper lined tray with tongs Cocktail/Beverage/ Hand run linen lined tray one or two at a Accompaniments (Lunch/Snack/ time, offer mixed nuts with beverage (do Dinner) not serve mixed nuts on flights offering the Premium Snack) Meal Tray/Premium Snack Hand run Delivery Water/Wine Hand run linen lined tray Tray Pick Up Pick up one at a time Re-offer Beverages Hand run linen lined tray Pre-landing Mints Hand run linen lined tray Coat Delivery and Farewell Deliver two at a time and thank each customer for flying Avatar Airlines

2.0.6 Main Cabin Service

A beverage/snack/item for sale service will be offered in the main cabin on all flights. If flight exceeds two hours, a second beverage service is required. • First customer interaction should be delivered within 6 to 8 minutes after giving the ‘First Chime After Take-off’ PA signaling the end of sterile cockpit. The first customer interaction is defined as: - Greeting Premium Passengers in the main cabin • Deliver the beverage service FWD-AFT until the entire cabin has been served. The pattern of service may be adjusted based on flight time and customer load. • Serve cold and alcoholic beverages in plastic cups and hot beverages in styrofoam cups. • Place a napkin, logo facing the customer, on the tray of each customer receiving a beverage. INFLIGHT PROCEDURES MANUAL 10.7 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

• If a customer’s tray is not ready for service, prepare the tray for them. • Prior to handing a beverage to a customer, ask if they would care to purchase for sale items. If purchased, place the item next to the napkin on the customer’s tray. Snacks for sale should remain available until 30 minutes prior to landing. • Collect service items using a Thank You trash bag.

Table 10.3 Main Cabin Sequence of Service – Beverage/Items For Sale

Element Of Service Presentation Before Takeoff: Customer Boarding FA #2 assists with customers as necessary After Takeoff: Greet Premium Passengers FA #2 will acquire GPL and acknowledge all Premium passengers in the Main Cabin Distribute International Forms FA #1 delivers PA prior to distribution (if applicable) (if applicable both FA’s assist in distribution) Beverage/Snacks For Sale/ Galley cart Premium Comp Offering Pick-up Pick up with Thank You bag or trash cart Second Beverage Service Galley cart (flights exceeding two hours) Pick-up Pick up with Thank You bag or trash cart Catering Paperwork Complete ISR Sales/Comps (if applicable both FA’s coordinate sale/ comps) in galley Farewell Thank each customer for flying Avatar Airlines

2.0.7 Beverage Service During Ground Delay, or Intermediate Stop

During a ground delay, or intermediate stop, soft drinks and alcoholic beverages (if requested) may be served in the cabin when customer load, length of delay/ ground time and local laws permit. • When a delay occurs at the gate, the designated Flight Attendant will question the Captain to determine the expected length of the delay. INFLIGHT PROCEDURES MANUAL 10.8 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

• When a takeoff delay of 45 minutes or more is anticipated after leaving the gate, the Captain may authorize a beverage service on the ground provided that taxi operation is stopped. The Captain must give permission for minimum crew to get out of their jumpseat for the service. Deliver the beverages using trays, as beverage carts are not to be used or removed from storage locations during a ground service. • During an intermediate stop, when ground time is 25 minutes or more, Flight Attendants shall offer alcoholic beverages and soft drinks using a tray to serve those customers remaining on board the aircraft. • All service items must be collected prior to aircraft movement. 2.0.8 Modified Service Procedures

A modified or limited service is an option available when the length of flight, customer load or weather conditions prohibit accomplishing a full beverage service safely. All aircraft are provisioned with a tray. Drinks shall be pre-poured in the galley and served from the tray; however, Flight Attendants may elect to conduct a modified service using the galley cart in Main Cabin. The following PA should be given on flights where a modified service will be given: “Ladies and Gentlemen, to safely serve you in the time allotted for today’s flight, I/we will be offering the following beverages.” • A.M. Flights – Orange Juice, Apple/Cranapple Juice, Coffee and Water • P.M. Flights – Pepsi, Diet Coke, Sprite and Water

NOTE Substitutions may be made to the above list as products are depleted.

2.0.9 No Service Procedures

All Company flights are designated as service flights. A full or modified service shall be provided on flights where customer load, length of flight and weather conditions permit. However, if weather conditions arise or beverage service is cancelled due to expected turbulence, the following PA should be made: “Ladies and Gentlemen, the Captain has informed me that he/she expects to encounter turbulence enroute. For safety reasons I/we have been advised to remain seated.” If customer load and/or length of flight will not allow a service to be safely accomplished, the following PA should be made: “Ladies and Gentlemen, there is not sufficient time allotted to safely serve you on today’s flight. However, if there is anything I/we can do to make your flight more comfortable, please do not hesitate to ask as I/we walk through the cabin.” Flight Attendant(s) must then walk through the cabin for visibility and interaction with the customers. INFLIGHT PROCEDURES MANUAL 10.9 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

2.1 Dry Ice in the Cabin

Dry ice may be boarded on select flights to chill items served in First Class and in the Main Cabin. Caution should be used when handling dry ice. Dry ice should always be wrapped in plastic or paper. Direct exposure can cause a severe burn to the skin.

Caution

Dry ice should never be used for First Aid purposes.

2.2 Alcoholic Beverage Service and Restrictions 14 CFR 121.575 Flight Attendants are responsible for offering available alcoholic beverages on all flights where full beverage service is provided. Always be alert to the age and condition of the person to whom you are serving alcohol. EXCEPTION: Do not sell and/or serve alcoholic beverages while on the ground in Canada, Mexico, Connecticut, Kansas, Oklahoma, Missouri and Wyoming or on the ground prior to noon on Sundays on all flights operating within Texas. • Serve alcoholic beverages in a plastic glass (offer plastic glass when serving can of beer) for First Class pre-departure and main cabin service. Glasses should be used for First Class inflight service. • Do not serve alcoholic beverages to any customer who: 1) Appears to be intoxicated. 2) Is a law enforcement escort or a person under the control of the law enforcement escort. 3) Has a deadly or dangerous weapon accessible to them while on board the airplane. 4) Is wearing an airline uniform, including employees of other airlines, even if they are traveling on a revenue ticket. 5) Is under age 21. If you have any doubt whether a customer is under the age of 21, discreetly ask for identification. • If a customer appears to be intoxicated when boarding, notify the Captain and Agent. • A customer may consume liquor brought on board with them only if served to them by the Flight Attendant. • Do not open any bottle that is frozen or exposed directly to dry ice. These conditions can result in glass breakage and serious injury. INFLIGHT PROCEDURES MANUAL 10.10 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

• Should a customer fail to comply with the above procedures or cause a disturbance during the flight, submit an Online Report within 24 hours.

NOTE To-Go Bags of miniatures, beer or wine must not be distributed to any customer. Avatar Airlines liquor license is for onboard consumption. If a customer requests a To-Go Bag please reply that the law requires liquor must be consumed on board.

2.3 Galley Cart Sealing

Flight Attendants are responsible for sealing the galley carts and making certain the following items are completed prior to leaving the aircraft: • Ensure general cleanliness of galley carts. • Ensure carts are properly secured in the galley (e.g. brakes engaged and all latches in locked position) and the appropriate seal applied. • Domestic Flights – A red seal must be applied to carts containing alcoholic beverages before leaving the aircraft for an extended amount of time, changing planes, going into an overnight or if the aircraft needs to be catered/restocked. • International Flights – A red seal must be applied prior to landing. Failure to do so may result in the local Customs Authorities imposing a fine.

2.3.1 Remain Overnight (RON) Flights

Domestic Flights On overnighting aircraft, prior to sealing the carts and after all customers have deplaned, the Flight Attendant will place all ice drawers on the work table. This will allow the Ground Agent to dispose of and replace ice. Carts containing alcoholic beverages must be sealed prior to leaving aircraft. International Flights On international aircraft, carts containing alcoholic beverages must be properly sealed prior to landing. Remove the ice drawer from the cart containing alcoholic beverages and swap with a soda/ juice drawer from a cart that does not contain alcoholic beverages. After arrival and all customers have deplaned, remove the ice drawers from the cart(s) and place on the work table. This will allow the Ground Agent to dispose of and replace ice.

2.4 Broken Glass Safety

Any time glass is broken on board, such as First Class china or glassware, wrap the broken glass in paper (e.g., newspaper, magazines) and place it in a double lined Thank You bag before placing it in the trash compartment. INFLIGHT PROCEDURES MANUAL 10.11 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

2.5 Catered Food and Beverage Items

Crew members may consume non-alcoholic beverages, First Class meals or snacks for sale items (they have purchased) in the galley after all customers have been served and if extra supplies are available. Snacks may be purchased by the working crew for a discounted price once all customers have been served.

NOTE Premium snacks are not to be consumed by crew members because they will be reused for other flights.

2.6 Peanut Products

Avatar Airlines does not serve peanuts on board, however, trace elements of peanut ingredients, including peanut oil, may be found in snacks purchased on board. Our customers are allowed to bring their own meals and snacks on board the aircraft. Therefore, we cannot guarantee that customers will not be exposed to peanuts. For these reasons, we strongly advise customers to consider exposure when purchasing on board snacks and recommend they take all necessary medical precautions in the event of exposure. Flight Attendants must not reference in discussions with customers nor in PA announcements that we are ‘peanut free’, nor should they request other customers to refrain from eating peanut or nut products while on board.

2.7 Comp Policy

Judgment should be exercised when authorizing complimentary items. During lengthy delays, onboard products will be complimentary and may be used anytime to appease an inconvenienced customer.

NOTE Do not serve alcoholic beverages while on the ground in Canada, Mexico, Connecticut, Kansas, Oklahoma, Missouri and Wyoming or on the ground prior to noon on flights operating within Texas.

Premium customers and other special customers listed below, as well as family members traveling with them, may be offered complimentary beverages and a snack in the main cabin. Purser will be responsible for recording all complimentary items in the main cabin on the Inflight Sales Report (ISR), indicating the appropriate comp code. Comp codes are located on the bottom of the ISR. 2.7.1 Premium Customers

• Executive Platinum - EP • First and Business Class Customers (connecting to or from oneworld Partners) • VIP Customers - VIP INFLIGHT PROCEDURES MANUAL 10.12 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

2.7.2 Special Customers

• Uniformed Military Personnel • Unaccompanied Minors (UMNR) sitting in main cabin

NOTE Flight Attendant will verify customer’s status using the paperwork provided by the departure station. First and Business Class customers status must be verified by boarding pass. To verify customer’s seat class designation, refer to their boarding passes.

2.8 Foreign Currency Acceptance

Avatar Airlines will accept Canadian Dollars (CAD) or Mexican Pesos (MXN) for all on board purchases on flights to and from the respective countries. CAD/MXN currency will not be accepted on domestic flights. Therefore, CAD will only be accepted on flights to and from Canada and, MXN will only be accepted on flights to and from Mexico. A combination of currencies is not allowed (for example: $3.00 CAD with $3.00 USD to purchase a beer). Flight Attendants are not required to carry foreign currency to make change, therefore, it is recommended for the customer to have exact change in order to make a purchase.

NOTE Our on board foreign currency conversions are not “bank rates” and may not reflect the actual exchange rate at any given time.

2.9 Inflight Sales Report/Envelope

All sales/comps will be recorded on Avatar Airlines Inflight Sales Report (ISR) (See Figure 11.4). Copies of the ISR may be obtained in base. The ISR is to be used to record sales/comps for an entire sequence. First Class comps must be included on the ISR. A Flight Attendant who completes a sale is responsible and accountable for all money collected. Flight Attendant(s) should record/coordinate in the galley to ensure all sales/comps are recorded accurately. • Purser is responsible for the collection and deposit of all money. Money must be placed in an ISR envelope and deposited at any hub location. • Each segment of a sequence must be recorded regardless of sales/ comps. • When working an aircraft with dual class service Flight Attendant #2 is required to include both Flight Attendant names and employee numbers at the top of the ISR. • Upon completion of all segments on the ISR or prior to leaving at the end of a sequence, whichever comes first, the Flight Attendant responsible for collection must deposit the ISR envelope and all monies collected in the designated safe in the crew lounge at any hub location. • The Flight Attendant responsible for the deposit will retain the pink copy of the ISR for ninety (90) days. INFLIGHT PROCEDURES MANUAL 10.13 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

Figure 10.1 Inflight Sales Report INFLIGHT PROCEDURES MANUAL 10.14 CHAPTER 10 - INFLIGHT SERVICE ARevision: A avatar airlines 04-Nov-2020

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CHAPTER 11 TOC Chapter 11 TOC

CHAPTER 11 - SECURITY AND DANGEROUS GOODS ...... 11.1 1. Company Security Program ...... 11.1 2. Ground Security Coordinator (GSC) ...... 11.1 3. Aircraft Ground Security ...... 11.1 3.1 Restricted Areas...... 11.2 4. Verification of Crew ...... 11.2 5. Aircraft and Ramp Access ...... 11.3 5.1 Company ID ...... 11.3 5.2 Challenging ...... 11.3 5.3 Counter Surveillance...... 11.3 6. Aircraft/Pre-Flight Security ...... 11.3 6.1 General ...... 11.3 7. Bomb Threats ...... 11.4 7.1 General Threats ...... 11.4 7.2 Bomb Threats: On the Ground...... 11.4 7.3 Inflight Threats ...... 11.4 7.4 Least Risk Bomb Location (LRBL) ...... 11.5 7.5 Before Relocating a Suspect Device...... 11.5 7.6 Relocating a Suspect Device ...... 11.6 7.7 Covering a Suspect Device...... 11.7 7.8 Securing Bomb Area ...... 11.7 8. Overpowering Terrorism / Air Piracy ...... 11.7 8.1 Common Strategy ...... 11.7 8.2 Cockpit and Cabin Lockdown Conditions...... 11.8 8.3 Common Strategy Tactics...... 11.8 9. Levels of Threat ...... 11.9 10.Flex Cuffing ...... 11.11 11.Hazardous Materials/Warning Labels and Placards ...... 11.12 11.1 General ...... 11.12 11.2 Definition ...... 11.12 11.3 Dangerous Goods in the Cabin...... 11.12 11.4 Hazardous Materials Warning Labels ...... 11.12 INFLIGHT PROCEDURES MANUAL 11.2 CHAPTER 11 TOC ARevision: A avatar airlines 04-Nov-2020

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Chapter 11CHAPTER 11 - SECURITY AND DANGEROUS GOODS

1 COMPANY SECURITY PROGRAM Avatar Airlines has an established security program, which is part of the Air Operator Standard Security Program (AOSSP) approved by the Transportation Security Administration and specifies the requirements, which concern all employees. This information is not meant to be disseminated, and disclosure is restricted to authorized Company employees, FAA personnel, and other persons with an operational need to know.

2 GROUND SECURITY COORDINATOR (GSC) 49 CFR 1544.215(b) Avatar Airlines will use a GSC for all departing flights. The GSC shall be present at the airport while security procedures for the departing flight are being carried out. A GSC shall ensure that all security requirements of each flight are monitored prior to departure. These security requirements include: • Screening passengers and their personal property for the flight at locations where the aircraft operator has operational control • Controlling access to the airplane • Airplane servicing, including catering and fueling • Ground support for in-flight emergency response • The security of the Air Operations Area (AOA) • The security of luggage and cargo acceptance if applicable; control and loading • The monitoring of any extraordinary ground security procedures where they are in effect • The GSC will verbally communicate to the Captain or his designee all information that could affect the security of the flight.

NOTE Avatar Airlines may designate a different GSC for each departing flight, or may designate one GSC for a number of departing flights; use a GSC of another aircraft operator provided all training is current; use a GSC who is an authorized aircraft operator representative at any station where Avatar Airlines does not have direct air carrier employees.

3 AIRCRAFT GROUND SECURITY • Demand identification of any un-ticketed, unidentified person on or in the vicinity of an aircraft. Do not attempt to physically restrain any unauthorized person. If the person refuses or cannot produce proper identification, try to keep the person under surveillance and notify the Captain, Ground Security Coordinator or a Law Enforcement Officer. • Do not carry packages or mail for anyone INFLIGHT PROCEDURES MANUAL 11.2 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

• Prior to the boarding process, check the cabin, overhead compartments, lavatories, catering supplies and galleys for unauthorized bags, containers or items • Monitor the cabin throughout the boarding process and be alert to suspicious/ unusual activity or items • Thoroughly check the cabin for items left onboard at flight termination. Do not disturb any unusual or suspicious items found, but instead notify the Ground Security Coordinator and/or Captain • On through flights where passengers may deplane, ensure that passengers take carry-on luggage with them • Ensure passport and I.D. badge, Flight Attendant uniform items and crew luggage is kept completely secure at all times. Never leave these items unattended • Ensure that jetway doors are closed and secured when the aircraft is left unattended

3.1 Restricted Areas

Security measures have been established to prevent unauthorized persons from entering Company aircraft at any time the aircraft is on the ground. The following areas are restricted from unauthorized persons: • Aircraft undergoing maintenance in a hangar or on the ramp • Unattended aircraft in parking or terminal areas Unauthorized persons in a restricted (or non-public) area should be challenged, and their presence should be reported to a supervisor, law enforcement officer, or airport authority as appropriate. Admission to Company aircraft, even by authorized personnel, is permissible only if there is a need to be onboard the aircraft.

4 VERIFICATION OF CREW 49 CFR 1540.105, 1544.229 Before each flight, the Passenger Service Agent (PSA) will verify the identify and flight assignment of all working crew members prior to any crew member boarding the aircraft. On subsequent flights, crew members that originated the trip may board the aircraft without restriction. The PSA will check and verify crew member identification against the General Declaration. Once verified, all working crew members may proceed to the aircraft to complete pre-flight and pre-departure cabin preparations. All Company employees, and its authorized representatives, who are to receive unescorted- access to a Security Identification Display Areas (SIDAs) are required to pass a fingerprint- based, criminal history records check before being provided access to these areas. All employees are required to wear Avatar Airlines ID badge prominently displayed on their persons while on Company property, and while in the SIDA of an airport. Avatar Airlines ID badge is required in addition to the airport-issued ID, when applicable, while in the sterile area of an airport or airport facility (whether civilian, private, or military) while engaged in Company business and/or in uniform. INFLIGHT PROCEDURES MANUAL 11.3 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Visitors and contractors will be provided with temporary ID Badges, which must be prominently displayed on their persons while on Company property. Contractors needing access to the SIDA must also obtain temporary airport-issued ID. The ID badges are Company and airport property (where applicable), and are part of the Security Program. They shall be surrendered to any Company management official upon demand, and must be returned to the Personnel Manager upon furlough, layoff, leave of absence, or termination of employment. Avatar Airlines ID will generally be honored for a uniformed crew member to enter the sterile areas (SIDA) of airports worldwide, although other identification may also be required.

5 AIRCRAFT AND RAMP ACCESS

5.1 Company ID

All employees are to wear their Company ID badges on the outermost garment above waist level.

5.2 Challenging

Any person on Company property (including ramp area and aircraft) who is not in possession of a valid ID or who is acting in a suspicious manner must be challenged to verify their identity (produce a valid ID) and explain the purpose for being on Company property. Any persons found not in possession of a valid ID, who don't have a legitimate purpose for being on Company property, or who are acting in a suspicious manner must be immediately reported to Security.

5.3 Counter Surveillance

Employees are to be encouraged to report to management any suspicious persons hanging around or watching facilities for no apparent reason, or persons who ask intrusive questions regarding: employees, facilities, work hours, aircraft schedules, routes, security measures etc.

6 AIRCRAFT/PRE-FLIGHT SECURITY

6.1 General

Prior to the first flight of each day, each aircraft must be inspected for suspicious items or items that do not belong onboard that aircraft. A search of the interior and exterior of the aircraft after servicing, and prior to boarding any passengers will be conducted. Catering may be carried out after the search is complete or in conjunction with the search, if the caterers are monitored by Company personnel. Each aircraft need not be re-searched for any subsequent flights on the same calendar day provided the aircraft is not left unattended. Securing procedures described in the preceding paragraph and those which follow make certain that Company aircraft left overnight: • are searched prior to parking to ensure no persons are onboard; • are parked only in secure areas within an airport operating area; INFLIGHT PROCEDURES MANUAL 11.4 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

• are parked under conditions that permit maximum security and protection; • doors are closed and locked and steps are removed while parked. During the pre-flight for the first flight of the day, the Captain will review the checklist (Form OFY-200) to ensure that all items were completed. If any portion of the checklist is incomplete, the Captain will ensure that the checklist is completed prior to passenger boarding. crew members will be responsible for completing all items on the Ground Search Checklist at stations where appropriate personnel are not available. The completed Aircraft Ground Security Inspection Checklist will be given to a Company PSA or contractor prior to engine start for retention and documentation purposes. In the case of a Company charter flight, Avatar Airlines PSA or contractor will co-mail a copy of the Aircraft Security Checklist back to Company Headquarters. Aircraft Search Checklists are retained in each Station Managers office for 90 days.

7 BOMB THREATS

7.1 General Threats • Be alert for any suspicious device, or any items, that are not normally carried on board the aircraft. • Take all security threats seriously. • Handle a passenger who threatens with a suspicious device as you would a hijacker. Do not make any sudden movements that might frighten the person into detonating the device. • Notify the Captain immediately and follow instructions. If the Aircraft is on the ground, prepare to expedite deplaning, if possible, and at the Captain's discretion.

7.2 Bomb Threats: On the Ground

Flight Attendant Procedures • Communicate with Captain. • At the Captain's discretion, deplane (if at the gate), or evacuate (if away from the gate), and move passengers to a safe area. Do not permit deplaning/evacuation to be delayed for retrieval of carry-on items. • While on the ground, a search for a bomb is to be conducted by a bomb squad, police department, or airport security personnel. DO NOT MOVE the device.

7.3 Inflight Threats • Upon notification of a possible bomb threat inflight, the Captain may designate a Flight Attendant to walk through the entire aircraft to look for any suspect device. If a suspect device is found, the Captain should be notified immediately. • Based on advice from security experts on the ground and time available, the Captain will advise if it is necessary to move the suspected device to Least Risk Bomb Location (LRBL) or to proceed directly to procedures for securing bomb area. INFLIGHT PROCEDURES MANUAL 11.5 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

7.4 Least Risk Bomb Location (LRBL) 14 CFR 121.295 The Least Risk Bomb Location is located at the center of the viewing window on the 5R door.

7.4.1 Least Risk Bomb Location Procedures

The least risk bomb location procedures are designed to fulfill three main goals: • To safely move the suspect device to the Least Risk Bomb Location (LRBL), where potential damage is minimized or leave it in place and secure the area around it. • To construct an area of protection around the suspect device to dissipate blast forces. • To move passengers a safe distance (at least four rows) from the suspect device (if possible).

7.5 Before Relocating a Suspect Device • Immediately notify the Captain you have found a suspect device. • In coordination with the Captain and ground security experts: - Determine if it is necessary to relocate the suspect device or to proceed directly to procedures for “Securing Bomb Area”. - Do not touch or move the device until advised to do so by the Captain. - Maintain communication with the Captain. • The Captain will: - Turn on the “Fasten Seatbelt” sign. - Make appropriate PA informing passengers of the situation. - Contact ground operations for advice from bomb specialist. - Disconnect power to the area around the LRBL. - Land the aircraft as soon as possible. - Provide Flight Attendants with NASR information (if necessary). • Delegate responsibility for suspect device relocation to a Flight Attendant or other crew members. INFLIGHT PROCEDURES MANUAL 11.6 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

• Move passengers as far as possible from the suspect device (at least four (4) rows away). • Move emergency equipment such as EMK, AED, POB, and halon fire extinguishers away from the area. • If directed by the Captain, check for an anti-lifting switch by sliding a safety information card under the device.

Table 11.1 Anti-Lifting Switch Check

IF THEN

There is no resistance when Refer to “Relocating a Suspect Device”. you slip the card under the device, leave the card in place.

There is resistance when you An anti-lifting device may be present. try to slip the card under the Do not relocate device. Refer to “Cover- device. ing a Suspect Device”.

7.6 Relocating a Suspect Device • Before moving a suspect device, prepare the Least Risk Bomb Location (LRBL): - Leave door in manual or disarmed mode - Use hard luggage to construct a platform from the floor to the center of the aircraft door - Carefully pack at least 10 inches of wet blankets, clothing, and/or jackets (soaked in non-flammable liquids) on top of the hard luggage - Place a thin sheet of plastic (e.g. trash bag) on top of wet blankets. This layer of plastic will reduce the risk of short-circuiting an electric timer - Position a Suspect Device Indicator Line from the location of the platform where you will place the suspect device, extending outward into the aisle

NOTE This Indicator Line should be a 6 to 8 foot line (e.g. neckties, seatbelt extenders, headset cords, or belts connected together) preferably of contrasting color, that helps the responding bomb squad find the precise location of the suspect device within the LRBL stack once constructed.

- Advise the Captain when the base is complete and coordinate device movement - If the Captain has authorized you to do so, use a stiff thin card such as the safety information card and transport suspect device to the Least Risk Bomb Location - Place suspect device on top of the plastic sheet, which should be positioned below the porthole. - Follow procedures in “Covering a Suspect Device” INFLIGHT PROCEDURES MANUAL 11.7 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

7.7 Covering a Suspect Device • Place a thin sheet of plastic (e.g. trash bag) over the suspect device • Carefully pack at least 10 inches of wet blankets or other wet thick soft materials (such as wet coats or jackets) on top of and all around the suspect device • Pile available clothing, pillows, blankets or seat cushions to fill remaining space up to the ceiling and out of the aisle • Tie nylons, men's ties, headsets, seatbelt extenders, etc., to stabilize the prepared LRBL • Follow procedures in “Securing Bomb Area” below.

7.8 Securing Bomb Area • Passengers and Flight Attendants should relocate as far as possible from the suspect device (at least 4 rows away). Flight Attendants should be seated in an aisle seat • If there are not enough empty seats to relocate all passengers a safe distance from the device, double passengers up in available seats • Ensure passengers are seated with seatbelts fastened and seatbacks and tray tables in the full upright position • Turn off galley power in the area of the suspect device. Pull circuit breakers • Communicate with the Captain when the cabin is prepared • If advised by the Captain, prepare the cabin for an evacuation. Avoid use of exits near the LRBL

8 OVERPOWERING TERRORISM / AIR PIRACY 14 CFR 121.582

8.1 Common Strategy

The Common Strategy was developed to prepare crew members, passengers, airline officials, the FBI, FAA, etc. for a hijacking based on information obtained from those who had previously been involved in a hijacking situation. The Common Strategy that has been used over the years presumed a relatively harmless hijacker whose motive might be ransom, escape from the law, political asylum or publicity. After September 11, 2001, the Common Strategy was modified to address a different breed of threatening passenger who is bent on mass murder and suicide. In any suspected hijacking, the assigned flight crew will maintain control of the cockpit at all costs, maintaining flight path guidance and communications to and from persons on the ground and will land the aircraft as soon as possible at the time and place chosen by the Captain. The cabin crew will protect the integrity of the cockpit and will use appropriate measures and available resources to thwart any attempted hijack and save lives in the passenger cabin. Once on the ground, the aircraft will stay there. INFLIGHT PROCEDURES MANUAL 11.8 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

8.2 Cockpit and Cabin Lockdown Conditions

Company policy dictates that the cockpit door be locked once the last boarding door is closed and at all times during the flight. Movement between the cockpit and the cabin should be kept to a minimum and limited to physiological needs or other urgent necessities. Whenever a suspicious or threatening event occurs, “Cockpit Lockdown” will be established, suspending all traffic between the cockpit and the cabin. In a high security event, the Captain may deem it appropriate to establish “Cabin Lockdown” and coordinate the process with the Purser. The Captain will turn on the “Seat Belt Sign” and make an announcement instruction the passengers to comply will all crew member instructions. “Cabin Lockdown” is defined as, but not restricted to: • Suspension of all traffic between cockpit and cabin. • Restriction of passenger movement in the cabin. • Suspension of cabin service. • Limitation on only one passenger at time to the lavatory. • Restriction of locking the lavatory door. • Prohibition of access to overhead bins.

8.3 Common Strategy Tactics 1) Judgment is paramount. 2) Presume the worst. 3) Be alert to odd or suspicious behavior. Be suspicious about any passenger disturbance. Discreetly notify the flight crew via the interphone furthest away from any suspicious activity or breaches in security in the cabin. 4) The Captain is the Inflight Security Coordinator and is in command. 5) Communicate at all times. 6) Know where the Able-Bodied Passengers are located. 7) Note the seat locations of suspicious passengers. 8) Determine the threat level. 9) Be aware that a lower threat level may be used as a ruse or distraction for more threatening behavior. 10) Watch for weapons. 11) If a bomb is detected or suspected, follow bomb procedures. 12) Communicate in plain English. 13) Allow no one to enter the cockpit. 14) Maintain control of the aircraft at all costs. 15) In a suspected hijack, land as soon as possible. 16) Keep the aircraft on the ground. In addition to the above tactics, once the Aircraft is on the ground. 1) Attempt to deplane passengers and crew. INFLIGHT PROCEDURES MANUAL 11.9 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

2) Make every attempt to delay any departure of the aircraft. 3) Attempt to keep hijacker out of cockpit. 4) Show concern, cooperate. 5) Write down requests, ask to see weapon. 6) Communicate with hijacker. 7) Do not allow passengers to interfere. 8) Make actions visible to hijacker.

9 LEVELS OF THREAT The Flight Attendant will assess the passenger's level of threat using his/her training and best judgment and act accordingly. The following Table defines the four levels of threat. Table 11.2 Threat Levels

Trigger Pilots Flight Attendent

All Incidents • Verify cockpit secured; • Establish/maintain remain in the cockpit communications with the cockpit • Establish/maintain communications with the • Complete required cabin crew reports/ forms • Complete required reports/ forms INFLIGHT PROCEDURES MANUAL 11.10 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Table 11.2 Threat Levels

Trigger Pilots Flight Attendants

Level 1 • Notify Operations to • Evaluate then summon appropriate law respond to threat (Disruptive, enforcement response, situation with suspicious if appropriate appropriate actions situation or behavior, • Make PA announcement • Attempt to diffuse the violation of 14 if appropriate situation, if applicable CFR Part 121) • Request passenger(s) • Establish and and their luggage be maintain Level 2 removed from the flight, communication with if applicable the cockpit (Physically Abusive) • Use all available • Provide passenger resources to eliminate with copy of Notice of the threat (PA, fire Federal Regulation extinguisher, seat Violation, if applicable cushions, coats, bags, etc. • Obtain relevant passenger information • Use all available resources to eliminate the threat (PA, fire extinguisher, crash ax, seat cushions, coats, bags, etc. INFLIGHT PROCEDURES MANUAL 11.11 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Table 11.2 Threat Levels

Trigger Pilots Flight Attendants

Level 3 • Declare emergency with • Notify any Law ATC Enforcement Officer (Life threatening (FAM/LEO) behavior) • Contact ATC/ Operations/ controlling • Establish and Level 4 dispatcher to summon maintain appropriate law communication with (Actual/ enforcement response the cockpit attempted breach • Stop the aircraft; shut • Provide the following of cockpit down engines, if information to the security) appropriate Captain as soon as possible: • Initiate evacuation procedures, if Level and nature appropriate of threat number and location of • Escape from the aircraft, perpetrator(s) if appropriate weapons (type • Disable the aircraft, if and number) possible Physical description of perpetrator(s) Assigned seat number(s) • Evaluate then respond to threat situation with appropriate actions Stay out of reach Use necessary force Use delay tactics Check for explosive devices • Restore order once perpetrator(s) are subdued • Respond to medical needs.

10 FLEX CUFFING Flex-Cuffs can be found at the Flight Attendant station. Instructions for their use are located in the Traffic Kit. INFLIGHT PROCEDURES MANUAL 11.12 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

11 HAZARDOUS MATERIALS/WARNING LABELS AND PLACARDS 14 CFR 121.135(b)(25)(ii)

11.1 General

Avatar Airlines is responsible for compliance with all provisions of the Hazardous Materials Recognition (HMR), Title 14 and 49, Code of Federal Regulations.

11.2 Definition

A substance or material which has been determined, by the Secretary of Transportation, to be capable of posing an unreasonable risk to health, safety or property when transported in commerce and which has been so designated will be defined as hazardous material. The term includes dangerous substances, hazardous waste, marine pollutants and elevated temperature materials.

11.3 Dangerous Goods in the Cabin

Certain materials that are normally regulated as Hazardous Materials can be accepted and carried by Passengers and Crew. All available exceptions are listed in 49 CFR 175.10 and include matches/lighters, implanted medical devices and radio pharmaceuticals, alcoholic beverages and perfume (purchased through Duty Free and carried on), hair curlers, curling irons, fuel cells, small thermometers, small arms ammunition (in checked luggage only), dry ice, etc. A current copy of Title 49 CFR Part 175 or a printout of the applicable sections from the internet will be maintained for reference at all Company airport ticket counters and Company boarding gates. Avatar Airlines Station Manager or designee will be responsible to ensure that the most current updated list is available. http://ecfr.gpoaccess.gov or http://phmsa.dot.gov/hazmat

11.4 Hazardous Materials Warning Labels

Flight Attendants need to be familiar with the recognition of hazardous materials warning markings, labeling and placards only for the purposes of identifying any articles brought onboard the aircraft. Should a Flight Attendants identify any item as hazardous material, immediately notify the First/Flight Attendant who will notify the Captain. INFLIGHT PROCEDURES MANUAL 11.13 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Figure 11.1 DOT Chart 15 Hazardous Materials DOT CHART 15 Hazardous Materials Markings, Labeling and Placarding Guide

Refer to 49 CFR, Part 172: Marking - Subpart D Labeling - Subpart E Placarding - Subpart F

NOTE: This document is for general guidance only and should not be used to determine compliance with 49 CFR, Parts 100-185. HAZARDOUS MATERIALS MARKINGS Package Orientation Keep Away from Heat Fumigant Marking Biological Substances, (Red or Black) (Red or Black) Category B

§172.312(a) §172.317 §173.25(a)(4) §172.302(g) and §173.9 §172.313(a) §172.325 §172.332(a) §173.199 (a)(5)

Limited Quantity* Excepted Quantity Marking of IBCs Marine Pollutant ORM-D, Transition NEW December 31, 2020 ... kg max

All other Modes Air Only ORM-D UN1755

§172.315 §172.316 §173.4a(g) §178.703(b)(7)(i) §172.322

* The limited quantity marking designates hazardous materials packages meeting the requirements for transportation as a limited quantity by air (Y mark) and packages meeting the requirements for transport as a limited quantity by surface modes (no Y). A Y-marked package meeting the requirements for transport by air may be transported by all modes. In some instances packages bearing the surface mark (no Y) may also be acceptable for transport by air provided the packages meet all relevant requirements for air transport (for example UN0012, UN0014, or UN0055). INFLIGHT PROCEDURES MANUAL 11.14 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Figure 11.2 DOT Chart 15 Hazardous Materials (Cont)

Hazardous Materials Warning Labels Actual label size: at least 100 mm (3.9 inches) on all sides

CLASS 1 Explosives: CLASS 2 Gases: CLASS 3 Flammable Liquid CLASS 4 Flammable Solid, CLASS 5 Oxidizer, Organic Divisions 1.1, 1.2, 1.3, 1.4, 1.5, 1.6 Divisions 2.1, 2.2, 2.3 Spontaneously Combustible, and Peroxide: Divisions 5.1 Dangerous When Wet: and 5.2 Divisions 4.1, 4.2, 4.3

Subsidiary Risk Label

§172.411 §172.405(b), §172.415, §172.416, §172.417 §172.419 §172.420, §172.422, §172.423 §172.426, §172.427

* Include compatibility group letter. ** Include division number and compatibility group letter.

CLASS 6 Poison (Toxic), Poison Inhalation Hazard, CLASS 7 Radioactive CLASS 8 Corrosive CLASS 9 Miscellaneous Cargo Aircraft Infectious Substance: Divisions 6.1 and 6.2 Hazardous Material Only

§172.448

Empty Label

EMPTY

§172.323, §172.405(c), §172.429, §172.430, §172.432 §172.436, §172.438, §172.440, §172.441 §172.442 §172.446 §172.450

For Regulated Medical Waste (RMW), an Infectious Substance label is not required on an outer packaging if the OSHA Biohazard marking is used as prescribed in 29 CFR 1910.1030(g). A bulk package of RMW must display a BIOHAZARD marking. INFLIGHT PROCEDURES MANUAL 11.15 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Figure 11.3 DOT Chart 15 Hazardous Materials (Cont)

Hazardous Materials Warning Placards Actual placard size: at least 250 mm (9.84 inches) on all sides CLASS 4 Flammable Solid, CLASS 1 Explosives CLASS 2 Gases CLASS 3 Flammable Liquid and Combustible Liquid Spontaneously Combustible, and Dangerous When Wet

§172.522 §172.528 §172.523 §172.530 §172.524 §172.532 §172.542 §172.525 §172.540 §172.544 §172.546, §172.547, §172.548

* For Divisions 1.1, 1.2, or 1.3, enter division For NON-FLAMMABLE GAS, OXYGEN For FLAMMABLE, placard 454 kg (1,001 lbs) or more. GASOLINE may be For FLAMMABLE SOLID and SPONTANEOUSLY number and compatibility group letter, when (compressed gas or refrigerated liquid), and used in place of FLAMMABLE placard displayed on a cargo tank or portable COMBUSTIBLE, placard 454 kg (1,001 lbs) or required; placard any quantity. For Divisions 1.4, FLAMMABLE GAS, placard 454 kg (1,001 tank transporting gasoline by highway. Placard combustible liquid more. For DANGEROUS WHEN WET (Division 4.3), 1.5, and 1.6, enter compatibility group letter, when lbs) or more gross weight. For POISON GAS transported in bulk. See §172.504(f)(2) for use of FLAMMABLE placard in placard any quantity. required; placard 454 kg (1,001 lbs) or more. (Division 2.3), placard any quantity. place of COMBUSTIBLE. FUEL OIL may be used in place of COMBUSTIBLE on a cargo or portable tank transporting fuel oil not classed as a flammable liquid by highway.

CLASS 5 Oxidizer & Organic CLASS 6 Poison (Toxic) and CLASS 7 Radioactive CLASS 8 Corrosive CLASS 9 Miscellaneous Dangerous Peroxide Poison Inhalation Hazard

§172.556 §172.558 §172.560 §172.521 Placard any quantity For CORROSIVE, placard Not required for A freight container, unit load device, transport - packages bearing 454 kg (1,001 lbs) or more. domestic transportation. vehicle, or rail car which contains non-bulk RADIOACTIVE YELLOW-III A bulk packaging packages with two or more categories of labels only. Certain low containing a Class 9 hazardous materials that require different Organic Peroxide, Transition-2011 (rail, vessel, and aircraft) specific activity radioactive material must be marked placards specified in Table 2 §172.504(e) 2014 (highway) materials in “exclusive use” with the appropriate ID may be placarded with DANGEROUS placards will not bear the label, but number displayed on instead of the specific placards required for each §172.550, §172.552 §172.504(f)(10), §172.554, §172.555 the radioactive placard is a Class 9 placard, an of the materials in Table 2. However, when required for exclusive use orange panel, or a white 1,000 kg (2,205 lbs) or more of one category shipments of low specific square-on-point display. of material is loaded at one loading facility, the For OXIDIZER and ORGANIC PEROXIDE (other For POISON (PGl or PGII, other than inhalation activity material and surface placard specified in Table 2 must be applied. than TYPE B, temperature controlled), placard hazard) and POISON (PGIII), placard 454 kg contaminated objects trans- 454 kg (1,001 lbs) or more. For ORGANIC (1,001 lbs) or more. For POISON-INHALATION ported in accordance with Limited PEROXIDE (Division 5.2), Type B, temperature HAZARD (Division 6.1), inhalation hazard only, §172.504(e) Table 1 and controlled, placard any quantity. placard any quantity. §173.427(a)(6). Quantity Marking

§172.315(a)(2) (Vessel transport only). Safety begins with communication! INFLIGHT PROCEDURES MANUAL 11.16 CHAPTER 11 - SECURITY AND DANGEROUS GOODS ARevision: A avatar airlines 04-Nov-2020

Figure 11.4 DOT Chart 15 Hazardous Materials (Cont)

General Guidelines on Use of Warning Labels and Placards LABELS PLACARDS See 49 CFR, Part 172, Subpart E, for complete labeling regulations. See 49 CFR, Part 172, Subpart F, for complete placarding regulations. 7KH+D]DUGRXV0DWHULDOV7DEOH>&RO@LGHQWLILHVWKHSURSHUODEHO V (DFKSHUVRQZKRRIIHUVIRUWUDQVSRUWDWLRQRUWUDQVSRUWVDQ\KD]DUGRXVPDWHULDO for the hazardous material listed. subject to the Hazardous Materials Regulations must comply with all applicable UHTXLUHPHQWVRI6XESDUW)>@ $Q\SHUVRQZKRRIIHUVDKD]DUGRXVPDWHULDOIRUWUDQVSRUWDWLRQ0867ODEHOWKH SDFNDJHLIUHTXLUHG> D @ 3ODFDUGVPD\EHGLVSOD\HGIRUDKD]DUGRXVPDWHULDOHYHQZKHQQRWUHTXLUHGLI the placarding otherwise conforms to the requirements of Subpart F of Part 172 /DEHOVPD\EHDIIL[HGWRSDFNDJHVZKHQQRWUHTXLUHGE\UHJXODWLRQVSURYLGHG > F @ each label represents a hazard of the material contained in the package )RURWKHUWKDQ&ODVVRUWKH'$1*(5286SODFDUGWH[WLQGLFDWLQJDKD]DUG >@ HJ´)/$00$%/(µ LVQRWUHTXLUHG7H[WPD\EHRPLWWHGIURPWKH2;<*(1 )RUODEHOLQJPL[HGRUFRQVROLGDWHGSDFNDJHVVHH placard only if the specific ID number is displayed on the placard 7KHDSSURSULDWHKD]DUGFODVVRUGLYLVLRQQXPEHUPXVWEHGLVSOD\HGLQWKHORZHU > E @ FRUQHURIDSULPDU\DQGVXEVLGLDU\KD]DUGODEHO> E @ )RUDSODFDUGFRUUHVSRQGLQJWRWKHSULPDU\RUVXEVLGLDU\KD]DUGFODVVRID material, the hazard class or division number must be displayed in the lower )RUFODVVHVDQGWH[WLQGLFDWLQJDKD]DUG HJ´&25526,9(µ FRUQHURIWKHSODFDUG> E @ is NOT required on a primary or subsidiary label. The label must otherwise ([FHSWDVRWKHUZLVHSURYLGHGDQ\EXONSDFNDJLQJIUHLJKWFRQWDLQHUXQLWORDG FRQIRUPWR6XESDUW(RI3DUW>@ device, transport vehicle or rail car containing any quantity of material listed in /DEHOVPXVWEHSULQWHGRQRUDIIL[HGWRWKHVXUIDFHRIWKHSDFNDJHQHDUWKH 7DEOHPXVWEHSODFDUGHG>@ SURSHUVKLSSLQJQDPHPDUNLQJ> D @ :KHQWKHDJJUHJDWHJURVVZHLJKWRIDOOKD]DUGRXVPDWHULDOVLQQRQEXON :KHQSULPDU\DQGVXEVLGLDU\ODEHOVDUHUHTXLUHGWKH\PXVWEHGLVSOD\HGQH[WWR packages covered in Table 2 is less than 454 kg (1,001 lbs), no placard is HDFKRWKHU> F @ required on a transport vehicle or freight container when transported by highway RUUDLO> F @ )RUDSDFNDJHFRQWDLQLQJD'LYLVLRQ3*,,,PDWHULDOWKH32,621ODEHO 1RWHV6HH I IRUSODFDUGLQJ'LYLVLRQ3*,,,PDWHULDOV specified in §172.430 may be modified to display the text PG III instead of POISON or TOXIC. Also see §172.405(c). 3ODFDUGHGORDGVUHTXLUHUHJLVWUDWLRQZLWK86'276HHIRUUHJLVWUDWLRQ regulations. 7KH25*$1,&3(52;,'(ODEHO>@LQGLFDWHVWKDWRUJDQLFSHUR[LGHV are highly flammable. Use of the ORGANIC PEROXIDE label eliminates the 7KHQHZ25*$1,&3(52;,'(SODFDUGEHFDPHPDQGDWRU\-DQXDU\IRU need for a flammable liquid subsidiary label. The color of the border must be WUDQVSRUWDWLRQE\UDLOYHVVHORUDLUFUDIWDQGEHFRPHVPDQGDWRU\-DQXDU\ black and the color of the flame may be black or white. for transportation by highway. The placard will enable transport workers to readily GLVWLQJXLVKSHUR[LGHVIURPR[LGL]HUV>@ PLACARDING TABLES IDENTIFICATION NUMBER DISPLAYS [§172.504(e)] TABLE 1 and or Category of material (Hazard Class or division Placard name number and additional description, as appropriate) 1.1...... EXPLOSIVES 1.1 ...... §172.332 1.2...... EXPLOSIVES 1.2 ...... 1.3...... EXPLOSIVES 1.3 ...... Appropriate placard must 2.3...... POISON GAS ...... be used with orange panel. 4.3...... DANGEROUS WHEN WET ...... 5.2 (Organic peroxide, Type B, liquid or solid, temperature controlled)...... ORGANIC PEROXIDE ...... IDENTIFICATION NUMBER MARKINGS ON ORANGE PANELS OR APPROPRIATE 6.1 (Materials poisonous by inhalation PLACARDS MUST BE DISPLAYED ON: (1) Tank Cars, Cargo Tanks, Portable Tanks, (see §171.8))...... POISON INHALATION HAZARD ...... and other Bulk Packagings; (2) Transport vehicles or freight containers containing 7 (Radioactive Yellow III label only) ...... RADIOACTIVE1 ...... 4,000 kg (8,820 lbs) in non-bulk packages of only a single hazardous material having the same proper shipping name and identification number loaded at one 1RADIOACTIVE placard also required for exclusive use shipments of low specific activity material facility and transport vehicle contains no other material, hazardous or otherwise; and surface contaminated objects transported in accordance with §173.427(b)(4) and (5) or (c) of and (3) transport vehicles or freight containers containing 1,000 kg (2,205 lbs) of the subchapter. TABLE 2 non-bulk packages of materials poisonous by inhalation in Hazard Zone A or B. See §§172.301(a)(3), 172.313(c), 172.326, 172.328,172.330, and 172.331. Category of material (Hazard Class or division Placard name number and additional description, as appropriate) Square white background required for placard for highway 1.4...... EXPLOSIVES 1.4 ...... route controlled quantity radioactive material and for 1.5...... EXPLOSIVES 1.5 ...... rail shipment of certain explosives and poisons, and for 1.6...... EXPLOSIVES 1.6 ...... 2.1...... FLAMMABLE GAS ...... flammable gas in a DOT 113 tank car (§172.507 and 2.2...... NON-FLAMMABLE GAS ...... §172.510). 3 ...... FLAMMABLE ...... Combustible Liquid ...... COMBUSTIBLE ...... 4.1...... FLAMMABLE SOLID ...... §172.527 4.2...... SPONTANEOUSLY COMBUSTIBLE ...... 5.1...... OXIDIZER ...... This Chart is available online at the following link: 5.2 (Other than organic peroxide, Type B, http://phmsa.dot.gov/hazmat liquid or solid, temperature controlled) ...... ORGANIC PEROXIDE ......

6.1 (Other than materials poisonous by USDOT/PHMSA/OHMIT/PHH-50 inhalation) ...... POISON ...... 6.2...... (None) ...... 1HZ-HUVH\$YHQXH6( 8...... CORROSIVE ...... Washington, D.C. 20590 9...... Class 9 (See §172.504(f)(9)) ...... Phone: (202) 366-4900 ORM-D ...... (None) ...... Email: [email protected]

PHH50-0143-0214 INFLIGHT PROCEDURES MANUAL A.1 APPENDIX A - CODE OF FEDERAL REGULATIONS ARevision: A avatar airlines 04-Nov-2020

APPENDIX A - CODE OF FEDERAL REGULATIONS Preface

1 CODE OF FEDERAL REGULATIONS (CFR) – TITLE 14, AERONAUTICS AND SPACE CFR 105.5, 175.1, 175.3, 175.10, 175.33, Part 40, 91.3, 91.17, 91.19, 91.505, 119.7, 120.33, 120.35, 120.37, 121.133, 121.135, 121.137, 121.215, 121.287, 121.306, 121.308, 121.309, 121.311, 121.313, 121.317, 121.318, 121.319, 121.331, 121.333, 121.337, 121.337, 121.339, 121.340, 121.391, 121.393, 121.397, 121.417, 121.427, 121.455, 121.457, 121.471, 121.542, 121.547, 121.548, 121.549, 121.550, 121.571, 121.575, 121.576, 121.577, 121.580, 121.585, 121.586, 121.587, 121.589, 121.683, 382, OpSpec A002, OpSpec A011, OpSpec A022, OpSpec A055 The Code of Federal Regulations (CFR) is published in the Federal Register by the executive departments and agencies of the Federal Government. It presents the official and complete rules of agency regulations. The CFR also provides a comprehensive and convenient reference to the text of general and permanent Federal Regulations.

The CFR is divided into 50 titles representing broad areas subject to Federal Regulations. Each title is divided into parts that deal with a specific type of activity. Each part is divided into sections which contain detailed applications of the regulation. Example: 14 CFR 121.135, which pertains to Manual Requirements.

CFR Title 14, Aeronautics and Space contains Federal Regulations that govern all aviation activities in the United States and is administered by the Federal Aviation Administration (FAA).

All Company policies are written to conform to the Federal Aviation Regulations set forth by the FAA. Certain Title 14 CFRs are referenced throughout the Inflight Procedures Manual (IPM). The absence of a Title 14 CFR reference in any particular section of the IPM does not imply that the FAA does not regulate standards that may apply to that section.

• The FAA interprets Company policies and procedures to ensure we are in compliance with Federal Regulations. • Flight Attendants must be in compliance with Company policies and procedures as well as all applicable Title 14 CFR regulations and requirements. This appendix lists pertinent regulations for Flight Attendant duties and responsibilities. Please refer to www.faa.gov, which will list the definition of each Federal Aviation Regulation contained in Title 14 of the Code of Federal Regulations.

49 CFR 105.5 - HAZARDOUS MATERIALS (HAZMAT) DEFINITIONS 49 CFR 175.1 - PURPOSE, SCOPE AND APPLICABILITY OF CARRIAGE OF HAZARDOUS MATERIALS (HAZMAT) 49 CFR 175.3 - UNACCEPTANCE HAZARDOUS MATERIALS SHIPMENTS INFLIGHT PROCEDURES MANUAL A.2 APPENDIX A - CODE OF FEDERAL REGULATIONS ARevision: A avatar airlines 04-Nov-2020

49 CFR 175.10 - ACCEPTANCE OF DANGEROUS GOODS/HAZARDOUS MATERIALS (HAZMAT) and SELF-PROTECTIONDEVICES (OpSpec A002, OpSpec A055) 49 CFR 175.33 - AUTO-NOTOC 49 CFR Part 40 - ROCEDURES FOR TRANSPORTATIONWORKPLACE DRUG AND ALCOHOL TESTING PROGRAMS (Ops Spec A449) 14 CFR 91.3 - RESPONSIBILITY AND AUTHORITY OF THE PILOT IN COMMAND 14 CFR 91.17 - ALCOHOL OR DRUGS 14 CFR 91.19 - CARRIAGE OF NARCOTIC DRUGS, MARIJUANA AND DEPRESSANTOR STIMULANT DRUGS OR SUBSTANCES 14 CFR 91.505 - FAMILIARITYWITH OPERATING LIMITATIONS AND EMERGENCY EQUIPMENT 14 CFR 119.7 - OPERATIONS SPECIFICATIONS 14 CRF 120.33 - USE OF PROHIBITED DRUGS 14 CFR 120.35 - TESTING FOR PROHIBITED ITEMS 14 CFR 120.37 - MISUSE OF ALCOHOL 14 CFR 121.133 - PREPARATION 14 CFR 121.135 - MANUAL REQUIREMENTS 14 CFR 121.137 - DISTRIBUTION AND AVAILABILITY 14 CFR 121.215 - CABIN INTERIORS 14 CFR 121.287 - CARRIAGE OF CARGO IN CARGO COMPARTMENTS 14 CFR 121.306 - PORTABLE ELECTRONIC DEVICES 14 CFR 121.308 - LAVATORY FIRE PROTECTION 14 CFR 121.309 - EMERGENCY EQUIPMENT 14 CFR 121.311 - SEATS, SAFETY BELTS AND SHOULDER HARNESSES 14 CFR 121.313 - MISCELLANEOUS EQUIPMENT 14 CFR 121.317 - PASSENGER INFORMATION REQUIREMENTS, SMOKING PROHIBITIONS AND ADDITIONAL SEATBELT REQUIREMENTS 14 CFR 121.318 - PUBLIC ADDRESS SYSTEM 14 CFR 121.319 - CREW MEMBER INTERPHONE SYSTEM 14 CFR 121.331 - SUPPLEMENTAL OXYGEN REQUIREMENTS FOR PRESSURIZED CABIN AIRPLANES: RECIPROCATING ENGINE POWERED AIRPLANES INFLIGHT PROCEDURES MANUAL A.3 APPENDIX A - CODE OF FEDERAL REGULATIONS ARevision: A avatar airlines 04-Nov-2020

14 CFR 121.333 - SUPPLEMENTAL OXYGEN FOR EMERGENCY DESCENT AND FOR FIRST AID: TURBINE-ENGINE-POWERED AIRPLANESWITH PRESSURIZED CABINS 14 CFR 121.337 - PROTECTIVE BREATHING EQUIPMENT 14 CFR 121.339 - EMERGENCY EQUIPMENT FOR EXTENDED OVER- WATER OPERATIONS 14 CFR 121.340 - EMERGENCY FLOTATION MEANS 14 CFR 121.391 - FLIGHT ATTENDANTS 14 CFR 121.393 - CREW MEMBER REQUIREMENTS AT STOPSWHERE PASSENGERS REMAIN ON BOARD 14 CFR 121.397 - EMERGENCY AND EMERGENCY EVACUATION DUTIES 14 CFR 121.417 - CREW MEMBEREMERGENCY TRAINING 14 CFR 121.427 - RECURRENT TRAINING 14 CFR 121.455 - USE OF PROHIBITED DRUGS 14 CFR 121.457 - TESTING FOR PROHIBITED DRUGS 14 CFR 121.471 - FLIGHT TIME LIMITATIONS AND REST REQUIREMENTS 14 CFR 121.542 - FLIGHT CREW MEMBER DUTIES 14 CFR 121.547 - ADMISSION TO FLIGHT DECK 14 CFR 121.548 - AVIATION SAFETY INSPECTOR’S CREDENTIALS 14 CFR 121.549 - FLYING EQUIPMENT 14 CFR 121.550 - SECRET SERVICE AGENTS: ADMISSION TO THE FLIGHT DECK 14 CFR 121.571 - BRIEFING PASSENGERS BEFORE TAKEOFF 14 CFR 121.575 - ALCOHOLIC BEVERAGES 14 CFR 121.576 - RETENTION OF ITEMS OF MASS IN PASSENGER AND CREW COMPARTMENTS 14 CFR 121.577 - STOWAGE OF FOOD, BEVERAGE AND PASSENGER SERVICE EQUIPMENT DURING AIRPLANE MOVEMENT ON THE SURFACE, TAKEOFF AND LANDING 14 CFR 121.580 - PROHIBITION ON INTERFERENCEWITH CREW MEMBERS 14 CFR 121.585 -EXIT SEATING OpSpec A022) 14 CFR 121.586 - AUTHORITY TO REFUSE TRANSPORTATION INFLIGHT PROCEDURES MANUAL A.4 APPENDIX A - CODE OF FEDERAL REGULATIONS ARevision: A avatar airlines 04-Nov-2020

14 CFR 121.587 - CLOSING AND LOCKING OF FLIGHT CREW COMPARTMENT DOOR 14 CFR 121.589 - CARRY-ON BAGGAGE (OpSpec A011) 14 CFR 121.683 - CREW MEMBER AND DISPATCHER RECORD 14 CFR 382 - NONDISCRIMINATION ON THE BASIS OF DISIBILITIES IN AIR TRAVEL INFLIGHT PROCEDURES MANUAL B.1 APPENDIX B - AVIATION SAFETY ACTION PROGRAM (ASAP) ARevision: A avatar airlines 04-Nov-2020

APPENDIX B - AVIATION SAFETY ACTION PROGRAM

(ASAP) Preface

1 INTRODUCTION The Aviation Safety Action Program (ASAP) is a unique safety program that encourages employees to voluntarily report safety-related incidents without fear of reprisal from Avatar Airlines, and either no action or only administration action from the FAA. The ASAP goal is to join Avatar Airlines, the AFA, the FAA and our employees into a positive and productive relationship to identify safety issues and trends, to monitor the effectiveness of safety initiatives through a consensus based process.

1.1 The Key Elements of ASAP are: • Proactive safety problem identification and resolution • Strong Reporting incentives • Company and employee commitment response and accountability • Flight safety benefits to Avatar Airlines, employees, AFA, the FAA, and the flying public.

The program is based on the FAA Advisory Circular No: 120-66B.

1.2 Definitions:

Anonymous - All identifying information is removed from the ASAP report prior to submission to the Event Review Committee (ERC) to maintain the confidentiality of the Flight Attendant involved. The following information would be removed from an ASAP report: Name, Employee Number, Base, Date, City Pair, Flight Crew Member names, etc.

ASAP Event - The incident or occurrence that involves a violation of CFRs or a significant safety concern that is submitted to the ERC for possible inclusion in ASAP.

ASAP Report - A written account of an event submitted under the ASAP by an employee of Avatar Airlines reviewed by the ERC.

Consensus of the Event Review Committee - The voluntary agreement of all representatives of the ERC to each decision required by the Memorandum of Understanding (MOU).

Corrective Action - Any safety-related action determined necessary by the ERC based upon a review and analysis of the ASAP report. Corrective action may involve joint or individual action by the parties to the ASAP MOU.

Covered Under the Program/Qualified for Inclusion/Included in ASAP - For purposes of ASAP these terms all have the same meaning. They mean that the enforcement-related incentives and other provisions of the ASAP apply to the employees who submitted the report. INFLIGHT PROCEDURES MANUAL B.2 APPENDIX B - AVIATION SAFETY ACTION PROGRAM (ASAP) ARevision: A avatar airlines 04-Nov-2020

Enforcement-Related Incentive - The assurance that lesser enforcement action will be used to address certain alleged violations of the regulations to encourage participation by the employees.

Event Review Committee (ERC) - A group comprised of a representative from each party to the ASAP MOU. The group reviews and analyses ASAP reports. The ERC may share and exchange information and identify actual or potential safety problems from the information contained in the reports. The ERC is comprised of an Company management representative, a union representative, and a qualified FAA Inspector.

FAA Administration Action - FAA administrative action is a means for disposing of violations or alleged violation that does not warrant the use of enforcement sanctions. The two types of FAA administrative action are a Warning Notice and a Letter of Correction.

Intentional Falsification - A false statement in reference to a material fact made with knowledge of its falsity. It does not include mistakes or inadvertent omissions or errors.

Memorandum of Understanding (MOU) - The written agreement between Avatar Airlines, AFA, and the FAA setting forth the purposes for and terms of an ASAP.

Sole-Source Report - For the purposes of the ASAP, the ERC shall consider a report to be sole-source when all evidence of the event available to the FAA outside of ASAP is discovered by or otherwise predicated on the ASAP report. It is possible to have more than one sole-source report for the same event. Similarly, for the purpose of any additional action taken by Avatar Airlines outside of ASAP, a report is considered to be sole-source when all evidence of the event known to Avatar Airlines is discovered by or otherwise predicated on the ASAP disclosure. Avatar Airlines will not use any information obtained through ASAP to initiate or support disciplinary action outside of ASAP, with the exception of those events excluded from ASAP due to the appearance of criminal activity, substance abuse, controlled substances, alcohol, or intentional falsification.

Sufficient Evidence - Sufficient evidence means evidence gathered by an investigation not caused by, or otherwise predicated on, the individual’s ASAP report. there must be sufficient evidence to prove the violation, other than the individual’s ASAP report. In order to be considered sufficient evidence under ASAP, the ERC must determine through consensus that the evidence (other than the individual’s ASAP report) would likely have resulted in the processing of a FAA enforcement action had the individual’s ASAP report not been accepted under ASAP. Accepted ASAP reports for which there is sufficient evidence will be closed with FAA administrative action (warning notice or letter of correction). INFLIGHT PROCEDURES MANUAL B.3 APPENDIX B - AVIATION SAFETY ACTION PROGRAM (ASAP) ARevision: A avatar airlines 04-Nov-2020

1.3 How ASAP Works

The process starts with an employee completing an ASAP report to describe a possible FAR violation, an observed safety problem or a significant incident related to flight operations.

The employee must submit a report in a timely manner, generally considered be within 24 hours of the end of the duty day/flight sequence in which the event occurred or within 24 hours of having become aware of the event.

The primary means to submit a report is going onto online, Flight Service Webpage and under Flight Attendant Reporting Systems you will see Aviation Safety Action Program (ASAP). A follow-up report must be submitted online within 3 days.

The report will go to Avatar Airlines ASAP analyst. The report will be safety risk-assessed and entered into the ASAP database. At least twice monthly, the Event Review Committee (ERC) will meet to review anonymous ASAP reports submitted by employees. If the ERC determines more information is needed a member of the ERC, usually the member representing the employee group, will contact the employee.

Every ASAP report submitted will be reviewed by the ERC. The ERC will come to a consensus on whether or not the report meets the acceptance criteria, how the report will be addressed, appropriate corrective action, if any, and any administrative action that should be taken.

Since ASAP is a non-punitive corrective action based safety program, no disciplinary action will be based solely as a result of an employee submitting an ASAP report. The FAA or Avatar Airlines cannot use the report itself to initiate, facilitate or support an investigation. When the ERC reviews the reports, they are reviewing anonymous reports.

In cases where the ERC feels additional training is warranted, the specific nature and type of the training will be determined in coordination with the appropriate department training director. If the employee chooses not to complete the training or fails to satisfactorily complete the training, the ASAP report will be excluded from the ASAP database.

The ERC is responsible for closing out all ASAP reports. In cases where the event does not meet ASAP requirements the submitter may be requested to submit an Online Report. For all other ASAP reports accepted by the ERC the following closure avenues apply: • When all evidence of the event is discovered or otherwise based upon the ASAP report, the report will be closed by an ERC response. • When other evidence of an event (independent of an in addition to the ASAP report) is available the ERC will determine if the independent evidence is sufficient to prove a violation. INFLIGHT PROCEDURES MANUAL B.4 APPENDIX B - AVIATION SAFETY ACTION PROGRAM (ASAP) ARevision: A avatar airlines 04-Nov-2020

- When the independent evidence is not sufficient to prove a violation, the report will be closed with an FAA Letter of No Action. When sufficient evidence exists to prove a violation, the report will be closed with FAA Administrative Action. The two types of FAA Administrative Action are a warning notice and a letter of correction.

For certificated employees the FAA will retain Letters of No Action for 30 days and Warning Notices/Letters of Correction for two years, after which the records will be expunged. Once the ERC has officially closed an ASAP report, the employee will receive a closure email from the ERC stating the final disposition of the report and any feedback from the ERC.

If an ASAP report identifies another employee in a possible violation, and that employee has not submitted an ASAP report, the ERC will determine on a case- by-case basis whether that employee knew or reasonably should have known about the possible violation. • If the ERC determines that the employee did not know or could not have known about the possible violation, and the original report qualifies for inclusion under ASAP, the ERC will offer the non- reporting employee the opportunity to submit an ASAP report. The report must be submitted within 24 hours of notification from the ERC.

Reports involving the same or similar possible violations that were previously addressed under ASAP will be accepted into the program provided they otherwise satisfy the acceptance criteria. The ERC will consider, on a case-by- case basis, the corrective action for such reports.

All decisions/actions by the ERC must be made in consensus.

2 ASAP FREQUENTLY ASKED QUESTIONS What criteria must be met in order for an ASAP report to be accepted?

There are three acceptance criteria that must be met: • The event must be inadvertent and must not appear to involve an intentional disregard for safety. • The event must not appear to involve criminal activity substance abuse, controlled substances, alcohol or intentional falsification. • The event must be reported in a timely manner, usually 24 hours of the time the event occurred, or within 24 hours of the end of the duty day/ flight sequence of the event. Exceptions will be made on a case-by-case basis, when the ERC determines that the employee did not know or could not have known of the apparent violation. INFLIGHT PROCEDURES MANUAL B.5 APPENDIX B - AVIATION SAFETY ACTION PROGRAM (ASAP) ARevision: A avatar airlines 04-Nov-2020

What types of items would I write an ASAP for?

Any violation of an FAR or company policy that is under your direct control. Examples • Passenger in the lavatory during take-off or landing • Unsecured galley items (galley cart, soda/juice drawers, ice drawers left on work surface, etc. that become dislodged during take-off or landing due to your failure to secure.

What types of items would I NOT write and ASAP for? Any item that does not fall under company policy or FAR. Examples • Intoxicated, irate passenger • Passenger injury

In these cases an Online Report should be submitted.

What happens if my report is excluded from ASAP?

The event (not the report) may be referred back to the FAA for further action. You would be in the same situation as if there were no ASAP at Avatar Airlines. In this case the event would be investigated and closed in accordance with FAA Orders 8400.10 and 2150.3A, which mean possible FAA and Company investigation and/or enforcement action. Remember that the FAA cannot use your report in any action against you.

Does the employee have to follow the corrective action recommended by the ERC?

The employee must complete all of the recommended corrective actions in a manner satisfactory to all ERC members or else the ASAP report will be excluded from the ASAP database.

What about repeat violations?

Reports involving the same or similar alleged violations previously covered under ASAP, that otherwise satisfy the acceptance criteria, may also be included in ASAP. The fact that it is a repeat situation should not prevent it from being accepted into ASAP, however, it may affect recommendation(s) made by the ERC.

When the ERC investigates a sole-source reports and that investigation produces evidence of a violation, does that report become a non sole- source report?

No. When all evidence of a violation is discovered by or otherwise based upon the ASAP report, the report is still considered sole-source. INFLIGHT PROCEDURES MANUAL B.6 APPENDIX B - AVIATION SAFETY ACTION PROGRAM (ASAP) ARevision: A avatar airlines 04-Nov-2020

What if one of the parties to the MOU (Avatar Airlines, AFA and the FAA disagree with the way a report is handled, or any other aspect of the program?

Any of the parties may terminate the program at any time by notifying the other parties in writing. Reports that have been accepted into the program prior to termination will receive the benefits of the program until all actions surrounding the event are concluded.

Will ASAP reports remain confidential?

Confidentiality is the cornerstone of ASAP. The content of an ASAP report will not be used to initiate or support any company disciplinary action, or as evidence for any purposed in a FAA enforcement action, except when the report is excluded from ASAP and involves possible criminal activity, substance abuse, controlled substances, alcohol, or intentional falsification. The raw report containing the employees name is only available to Avatar Airlines ASAP analyst that is directly involved with administering ASAP. An anonymous report is present to the ERC. If deemed necessary by the ERC the anonymous report information could be provided to other Company departments, etc. to investigate and correct the issues addressed in the report. If the event is serious enough that the ERC feels the employee should be removed from schedule until corrective action or additional training is completed, the identity of the employee will be provided to the appropriate manager.

How does ASAP enhance safety at Avatar Airlines?

Safety information gathered from ASAP reports is reviewed and analyzed for trends and systemic issues. Safety hazards are identified and corrective measures are implemented. INFLIGHT PROCEDURES MANUAL ROI.1 INDEX OF REFERENCES ARevision: A avatar airlines 04-Nov-2020

iIndex of ReferencesINDEX OF REFERENCES CFR - Title Chapter/Section 1.3(a)(1) - IPM Rules of Construction...... Chap 1 - Sec 5.10 1.3(a)(2) - IPM Rules of Construction...... Chap 1 - Sec 5.10 1.3(a)(3) - IPM Rules of Construction...... Chap 1 - Sec 5.10 1.3(b)(1) - IPM Rules of Construction...... Chap 1 - Sec 5.10 1.3(b)(2) - IPM Rules of Construction...... Chap 1 - Sec 5.10 1.3(b)(3) - IPM Rules of Construction...... Chap 1 - Sec 5.10 105.5 - IPM Code of Federal Regulations ...... Chap A - Sec 1 119.43(b)(1) - IPM Referenced Documents ...... Chap 1 - Sec 5.8 119.49(a)(2) - Inflight Procedures Manual...... Chap 1 - Sec 5 119.49(b)(2) - Inflight Procedures Manual...... Chap 1 - Sec 5 119.7 - IPM Code of Federal Regulations ...... Chap A - Sec 1 119.9(a) - Inflight Procedures Manual ...... Chap 1 - Sec 5 120.(d)(1) - FA Fitness For Duty...... Chap 2 - Sec 3 120.(d)(1) - FA Use of Alcohol...... Chap 2 - Sec 3.4 120.(d)(2) - FA Fitness For Duty...... Chap 2 - Sec 3 120.(d)(2) - FA Use of Alcohol...... Chap 2 - Sec 3.4 120.3(a) - FA Anti-Drug and Alcohol Misuse ...... Chap 2 - Sec 4 120.31(a) - FA Anti-Drug and Alcohol Misuse ...... Chap 2 - Sec 4 120.33 - IPM Code of Federal Regulations ...... Chap A - Sec 1 120.35 - IPM Code of Federal Regulations ...... Chap A - Sec 1 120.37 - IPM Code of Federal Regulations ...... Chap A - Sec 1 120.37(b) - FA Fitness For Duty ...... Chap 2 - Sec 3 120.37(b) - FA Use of Alcohol ...... Chap 2 - Sec 3.4 120.37(c) - FA Fitness For Duty ...... Chap 2 - Sec 3 120.37(c) - FA Use of Alcohol ...... Chap 2 - Sec 3.4 120.37(d) - FA Fitness For Duty ...... Chap 2 - Sec 3 120.37(d) - FA Use of Alcohol ...... Chap 2 - Sec 3.4 121 Appendix I and J - FA Anti-Drug and Alcohol Misuse...... Chap 2 - Sec 4 121. 433(b) - Flight Attendant Training...... Chap 2 - Sec 16 121. 467(b)(1) - FA Duty Limitations ...... Chap 2 - Sec 6.2 121. 467(b)(13) - FA Rest Limitations ...... Chap 2 - Sec 6.4 121.1005(a) - IPM Code of Federal Regulations...... Chap 2 - Sec 16 121.121.571(c) - Life Vests ...... Chap 3 - Sec 4.8 121.133 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.133(a) - IPM Regulatory Compliance ...... Chap 1 - Sec 5 121.135 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.135(a)(1) - Inflight Procedures Manual...... Chap 1 - Sec 5 121.135(a)(2) - IPM Content and Distribution Issues ...... Chap 1 - Sec 5.2 121.135(a)(3) - IPM Content and Distribution Issues ...... Chap 1 - Sec 5.2 121.135(a)(4) - Inflight Procedures Manual...... Chap 1 - Sec 5 121.135(b)(1) - IPM Regulatory Compliance...... Chap 1 - Sec 4.1 121.135(b)(1) - IPM Regulatory Compliance...... Chap 1 - Sec 5 121.135(b)(1) - Mentally Ill Passenger ...... Chap 4 - Sec 5 121.135(b)(13) - Abnormal / Emergency Procedures...... Chap 7 - Sec 1 INFLIGHT PROCEDURES MANUAL ROI.2 INDEX OF REFERENCES ARevision: A avatar airlines 04-Nov-2020

CFR - Title Chapter/Section 121.135(b)(13) - Authority of Pilot in Command (PIC) ...... Chap 7 - Sec 1.4 121.135(b)(2) - Inflight Procedures Manual ...... Chap 1 - Sec 5 121.135(b)(2) - IPM Content and Distribution Issues...... Chap 1 - Sec 5.1 121.135(b)(2) - IPM Duties, Responsibilities, and Authorities Chap 2 - Sec 1.2 121.135(b)(25)(ii) - DG Warning Labels and Placards...... Chap 11 - Sec 11 121.135(b)(3) - Inflight Procedures Manual ...... Chap 1 - Sec 5 121.135(b)(3) - IPM Referenced Documents...... Chap 1 - Sec 5.8 121.137 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.137(a)(1) - IPM Distribution and Availability...... Chap 1 - Sec 5.6 121.137(a)(2) - Inflight Procedures Manual ...... Chap 1 - Sec 5 121.137(a)(2) - IPM Distribution and Availability...... Chap 1 - Sec 5.6 121.137(a)(3) - Inflight Procedures Manual ...... Chap 1 - Sec 5 121.137(b) - IPM Content and Distribution Issues ...... Chap 1 - Sec 5.2 121.137(b) - IPM Distribution and Availability ...... Chap 1 - Sec 5.6 121.137(c) - IPM Distribution and Availability ...... Chap 1 - Sec 5.6 121.215 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.287 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.295 - Least Risk Bomb Location (LRBL)...... Chap 11 - Sec 7.4 121.306 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.306 - Portable Electronic Devices (PED) ...... Chap 4 - Sec 9 121.306(a) - Departure Announcement ...... Chap 3 - Sec 4 121.306(a) - Pre-Departure Announcement ...... Chap 3 - Sec 3 121.308 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.309 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.310(c) - Flight Attendant Stations ...... Chap 9 - Sec 7 121.310(d) - Flight Attendant Stations ...... Chap 9 - Sec 7 121.311 - Child Restraint Systems (CRS) ...... Chap 4 - Sec 10 121.311 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.313 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.313(f) - Cockpit Door Procedures ...... Chap 9 - Sec 2.6 121.313(g) - Cockpit Door Procedures ...... Chap 9 - Sec 2.6 121.313(j)(1)(ii) - Incapacitated Flight Crew Member ...... Chap 7 - Sec 3.1 121.317 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.317 - Posted Placards/Lighted Signs...... Chap 3 - Sec 4.10 121.317 - Safety Demonstration ...... Chap 3 - Sec 4.3 121.317(a) - Smoking Regulations ...... Chap 4 - Sec 18 121.317(c) - Smoking Regulations...... Chap 4 - Sec 18 121.317(g) - Departure Announcement ...... Chap 3 - Sec 4 121.317(g) - Smoking Regulations ...... Chap 4 - Sec 18 121.317(h) - Departure Announcement ...... Chap 3 - Sec 4 121.317(h) - Smoking Regulations ...... Chap 4 - Sec 18 121.317(i) - Departure Announcement ...... Chap 3 - Sec 4 121.317(i) - Smoking Regulations...... Chap 4 - Sec 18 121.317(k) - Departure Announcement ...... Chap 3 - Sec 4 121.317(k) - Smoking Regulations...... Chap 4 - Sec 18 INFLIGHT PROCEDURES MANUAL ROI.3 INDEX OF REFERENCES ARevision: A avatar airlines 04-Nov-2020

CFR - Title Chapter/Section 121.318 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.318 - Public Address (PA) System ...... Chap 3 - Sec 1 121.319 - Inoperative Interphone ...... Chap 8 - Sec 4.15 121.319 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.331 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.333 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.333(f) - Departure Announcement...... Chap 3 - Sec 4 121.337 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.337 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.337(c)(2) - Staffing and Positions ...... Chap 9 - Sec 15 121.339 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.340 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.391 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.391- Flight Attendants ...... Chap 2 - Sec 1.11 121.391(b) - Staffing and Positions ...... Chap 9 - Sec 15 121.392(b) - Flight Attendants Performing IOE ...... Chap 3 - Sec 4.2 121.393 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.394(d) - FA Duty Limitations...... Chap 2 - Sec 6.2 121.397 - Abnormal / Emergency Procedures ...... Chap 7 - Sec 1 121.397 - Ditching Duty Assignments ...... Chap 7 - Sec 16 121.397 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.397 - Land Evacuation Duty Assignments...... Chap 7 - Sec 11 121.401(b) - FA Recurrent Training...... Chap 2 - Sec 16.4 121.417 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.421(a)(1)(i) - FA New Hire Training ...... Chap 2 - Sec 16.2 121.421(a)(1)(ii) - FA New Hire Training ...... Chap 2 - Sec 16.2 121.421(a)(1)(iii) - FA New Hire Training ...... Chap 2 - Sec 16.2 121.421(b) - FA New Hire Training...... Chap 2 - Sec 16.2 121.421(b)(1)(i) - FA New Hire Training ...... Chap 2 - Sec 16.2 121.421(b)(1)(ii) - FA New Hire Training ...... Chap 2 - Sec 16.2 121.421(b)(1)(iii) - FA New Hire Training ...... Chap 2 - Sec 16.2 121.427 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.427(a) - FA Recurrent Training...... Chap 2 - Sec 16.4 121.427(b)(1) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.427(b)(2) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.427(b)(3) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.427(b)(4) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.427(c)(3)(ii) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.427(c)(3)(ii) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.427(c)(3)(iii) - FA Recurrent Training...... Chap 2 - Sec 16.4 121.433(a)(1) - Flight Attendant Training ...... Chap 2 - Sec 16 121.433(c)(1)(ii) - FA Recurrent Training ...... Chap 2 - Sec 16.4 121.433(c)(1)(ii) - Flight Attendant Training...... Chap 2 - Sec 16 121.434(a) - Flight Attendant Training...... Chap 2 - Sec 16 121.434(a) - Flight Attendant Training...... Chap 2 - Sec 16 INFLIGHT PROCEDURES MANUAL ROI.4 INDEX OF REFERENCES ARevision: A avatar airlines 04-Nov-2020

CFR - Title Chapter/Section 121.434(e) - FA Operating Experience ...... Chap 2 - Sec 16.3 121.455 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.457 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.467(b) - FA Duty Limitations ...... Chap 2 - Sec 6.2 121.467(b)(10) - FA Duty Limitations...... Chap 2 - Sec 6.2 121.467(b)(11) - FA Duty Limitations...... Chap 2 - Sec 6.2 121.467(b)(12) - FA Rest Limitations...... Chap 2 - Sec 6.4 121.467(b)(14) - FA Off Schedule Operations ...... Chap 2 - Sec 6.3 121.467(b)(2) - FA Rest Limitations...... Chap 2 - Sec 6.4 121.471 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.491 - FA Rest Limitations...... Chap 2 - Sec 6.4 121.535(d) - Authority of Pilot in Command (PIC) ...... Chap 7 - Sec 2 121.535(e) - Authority of Pilot in Command (PIC) ...... Chap 7 - Sec 2 121.542 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.547 - Cockpit Door Procedures...... Chap 9 - Sec 2.6 121.547 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.547 - Portable Oxygen Concentrators (POC) ...... Chap 4 - Sec 3.9 121.548 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.549 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.550 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.571 - Exit Lighting ...... Chap 3 - Sec 4.5 121.571 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.571 - Posted Placards/Lighted Signs...... Chap 3 - Sec 4.10 121.571 - Safety Demonstration ...... Chap 3 - Sec 4.3 121.571(a) - Oxygen Masks...... Chap 3 - Sec 4.7 121.571(a)(1) - Departure Announcement...... Chap 3 - Sec 4 121.571(a)(1)(i) - Exits ...... Chap 3 - Sec 4.4 121.571(a)(1)(iii) - Seatbelts ...... Chap 3 - Sec 4.6 121.571(a)(1)(iv) - Life Vests ...... Chap 3 - Sec 4.8 121.571(a)(1)(v)(A-D) - Slide/Raft...... Chap 3 - Sec 4.9 121.571(a)(2) - After Take-Off ...... Chap 3 - Sec 5 121.571(c) - Exits...... Chap 3 - Sec 4.4 121.571(c) - Public Address (PA) System ...... Chap 3 - Sec 1 121.573 - Life Vests ...... Chap 3 - Sec 4.8 121.573 - Slide/Raft ...... Chap 3 - Sec 4.9 121.573(a) - Departure Announcement ...... Chap 3 - Sec 4 121.575 - Alcoholic Beverages ...... Chap 4 - Sec 19 121.575 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.575(b)(3) - Armed Individual ...... Chap 4 - Sec 15 121.575(c) - Authority to Refuse Transportation...... Chap 4 - Sec 14 121.576 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.577 - IPM Code of Federal Regulations...... Chap A - Sec 1 121.577(e) - Departure Announcement ...... Chap 3 - Sec 4 121.580 - Conflict Resolution...... Chap 4 - Sec 13 121.580 - IPM Code of Federal Regulations...... Chap A - Sec 1 INFLIGHT PROCEDURES MANUAL ROI.5 INDEX OF REFERENCES ARevision: A avatar airlines 04-Nov-2020

CFR - Title Chapter/Section 121.582 - Overpowering Terrorism / Air Piracy ...... Chap 11 - Sec 8 121.584 - Cockpit Door Procedures ...... Chap 9 - Sec 2.6 121.585 - Complaints Resolution Officials...... Chap 4 - Sec 4 121.585 - Exit Seating Program ...... Chap 4 - Sec 12 121.585 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.585 - Public Address (PA) System ...... Chap 3 - Sec 1 121.585 - Safety Demonstration...... Chap 3 - Sec 4.3 121.585 - Seat Assignment for Disabled Passengers ...... Chap 4 - Sec 2.4 121.585(h) - Boarding Greeting...... Chap 3 - Sec 2 121.585(l) - Conflict Resolution ...... Chap 4 - Sec 12.7 121.585(m)(1) - Conflict Resolution...... Chap 4 - Sec 12.7 121.585(m)(2)) - Conflict Resolution ...... Chap 4 - Sec 12.7 121.585(n)(iv) - Conflict Resolution ...... Chap 4 - Sec 12.7 121.586 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.586(a) - Authority to Refuse Transportation ...... Chap 4 - Sec 14 121.587 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.587(a) - Cockpit Door Procedures...... Chap 9 - Sec 2.6 121.587(b) - Cockpit Door Procedures...... Chap 9 - Sec 2.6 121.589 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.589 - No Carry-On Luggage Program ...... Chap 4 - Sec 11 121.683 - IPM Code of Federal Regulations ...... Chap A - Sec 1 121.805 - Emergency Medical Kit (EMK) ...... Chap 6 - Sec 6.1 125.269 - Flight Attendants ...... Chap 2 - Sec 1.11 135.129 - Seat Assignment for Disabled Passengers ...... Chap 4 - Sec 2.4 1540.105 - Verification of Crew ...... Chap 11 - Sec 4 1544.201 - Armed Individual...... Chap 4 - Sec 15 1544.215(b) - Ground Security Coordinator (GSC) ...... Chap 11 - Sec 2 1544.219 - Armed Individual...... Chap 4 - Sec 15 1544.221 - Armed Individual...... Chap 4 - Sec 15 1544.223 - Armed Individual...... Chap 4 - Sec 15 1544.229 - Verification of Crew ...... Chap 11 - Sec 4 171-180 - Alcoholic Beverages...... Chap 4 - Sec 9.5 171-180 - Canned Oxygen ...... Chap 4 - Sec 9.6 175.1 - IPM Code of Federal Regulations ...... Chap A - Sec 1 175.10 - Dangerous Goods in the Cabin ...... Chap 11 - Sec 11.3 175.10 - IPM Code of Federal Regulations ...... Chap A - Sec 1 175.3 - IPM Code of Federal Regulations ...... Chap A - Sec 1 175.33 - IPM Code of Federal Regulations ...... Chap A - Sec 1 382 - IPM Code of Federal Regulations ...... Chap A - Sec 1 382.37 - Seat Assignment for Disabled Passengers ...... Chap 4 - Sec 2.4 382.65 - Complaints Resolution Officials...... Chap 4 - Sec 4 382.81(c) - Seat Assignment for Disabled Passengers...... Chap 4 - Sec 2.4 382.81(c) - Seat Assignment for Disabled Passengers...... Chap 4 - Sec 2.4 382.85(a)(2)(ii) - Seat Assignment for Disabled Passengers ..Chap 4 - Sec 2.4 382.87(c) - Seat Assignment for Disabled Passengers...... Chap 4 - Sec 2.4 INFLIGHT PROCEDURES MANUAL ROI.6 INDEX OF REFERENCES ARevision: A avatar airlines 04-Nov-2020

CFR - Title Chapter/Section 49 CFR Part 40 - FA Anti-Drug and Alcohol Misuse...... Chap 2 - Sec 4 91.17 - IPM Code of Federal Regulations...... Chap A - Sec 1 91.19 - IPM Code of Federal Regulations...... Chap A - Sec 1 91.3 - IPM Code of Federal Regulations...... Chap A - Sec 1 91.3(b) - Authority of Pilot in Command (PIC) ...... Chap 7 - Sec 2 91.505 - IPM Code of Federal Regulations...... Chap A - Sec 1 91.533 - Flight Attendants...... Chap 2 - Sec 1.11 AC 120-34 - Mentally Ill Passenger ...... Chap 4 - Sec 5 OpSpec A002 - IPM Code of Federal Regulations ...... Chap A - Sec 1 OpSpec A011 - IPM Code of Federal Regulations ...... Chap A - Sec 1 OpSpec A011 - No Carry-On Luggage Program ...... Chap 4 - Sec 11 OpSpec A022 - Exit Seating Program ...... Chap 4 - Sec 12 OpSpec A022 - IPM Code of Federal Regulations ...... Chap A - Sec 1 OpSpec A055 - IPM Code of Federal Regulations ...... Chap A - Sec 1 Part 40 - IPM Code of Federal Regulations ...... Chap A - Sec 1 INFLIGHT PROCEDURES MANUAL IN.1 INDEX ARevision: A avatar airlines 04-Nov-2020

INDEXINDEX A Device ...... 11.5 Bins/Carriers ...... 9.60 Abdominal Thrusts ...... 5.9 Blocked/Inoperative Exits ...... 9.16 Absences Action Policy ...... 2.34 Block-in ...... 3.9 Acknowledgments ...... 1.5 Boarding Greeting ...... 3.2 Additional Flight Attendants Above Boarding ...... 4.34 Minimum Crew ...... 7.32 Bomb Threats ...... 11.4 Additional Flight Attendants Above Bomb Threats: On the Ground ...... 11.5 Minimum Crew ...... 7.43 Braille Briefing Booklet ...... 4.6 After Landing Announcement ...... 3.9 Broken Glass Safety ...... 10.11 After Take-Off ...... 3.6 Broken Seatback ...... 8.9 Air Conditioning And Pressurization .9.4 Business Class ...... 9.53 Air Transportation Supervisors / Check Flight Attendants ...... 2.4 C Aircraft and Ramp Access ...... 11.3 Cabin Check After Decompression .7.10 Aircraft Configuration ...... 9.1 Cabin Check ...... 4.35 Aircraft Dimensions ...... 9.1 Cabin Equipment Malfunctions ...... 8.2 Aircraft Ground Security ...... 11.1 Cabin Lighting Controls ...... 9.43 Aircraft/Pre-Flight Security ...... 11.4 Cabin Lighting ...... 9.42 Airport Ready Reserve ...... 2.27 Cabin Oxygen System ...... 9.48 Alcoholic Beverage Service and Cabin Relay Signal ...... 7.25 Restrictions ...... 10.10 Canes ...... 4.32 Ancillary Kit (ANC Kit) ...... 6.2 Canned Oxygen ...... 4.21 Announcement Format ...... 3.2 Cardiopulmonary Resuscitation ...... 5.4 Annunciator Panel ...... 9.38 Carrying Case ...... 9.31 Anti-Drug and Alcohol Misuse Prevention Catered Food and Beverage Items 10.12 Program ...... 2.10 Catering ...... 10.1 Approved Child Restraint Systems .4.22 Chain of Command ...... 7.2 Approved Personal Item Stowage Challenging ...... 11.3 Locations ...... 4.26 Chest Thrusts: Obese or Pregnant Approved Usage Locations ...... 4.23 Victim ...... 5.10 Arming Procedures ...... 9.18 Circuit breakers ...... 9.60 Arrival Announcement ...... 3.8 Classification of Fires ...... 7.13 ASAP Frequently Asked Questions . B.4 Closet Stowage ...... 4.27 Assistive Devices ...... 4.8 Closets, Stowage Compartments and Assistive Mobility Devices ...... 4.29 Overhead Bins ...... 9.3 Attendance and Reliability Policy ...2.32 Cockpit and Cabin Lockdown Attendants for Disabled Conditions ...... 11.9 Passengers ...... 4.12 Cockpit Door Procedures ...... 9.10 Authority of Pilot in Command (PIC) .7.2 Cockpit Door ...... 9.6 Automatic External Defibrillator Cockpit Observer Jumpseat Malfunction (AED) ...... 6.3 8.11 Auxiliary Power Unit (APU) ...... 9.4 Cockpit Oxygen System ...... 9.47 Aviation Safety Action Program Cockpit (Flight Deck) ...... 9.5 (ASAP) ...... 2.8 Code of Federal Regulations (CFR) B – Title 14, Aeronautics and Space ...... A.1 Basic Firefighting Procedures ...... 7.14 Coffee Makers ...... 9.60 Before Relocating a Suspect Cold Water Spigot ...... 9.63 INFLIGHT PROCEDURES MANUAL IN.2 INDEX ARevision: A avatar airlines 04-Nov-2020

Common Language ...... 1.6 Deployment ...... 9.33 Common Strategy Tactics ...... 11.9 Deployment/Inflation ...... 9.32 Common Strategy ...... 11.8 Descent Announcement ...... 3.8 Communication Systems ...... 9.38 Designated Flight Attendant ...... 4.4 Communication ...... 7.12 Detaching Procedure ...... 9.28 Comp Policy ...... 10.12 Disabled Accessible Lavatories ...... 9.57 Company ID ...... 11.3 Disarming Procedures ...... 9.19 Company Security Program ...... 11.1 Discipline Policy ...... 2.30 Complaints Resolution Officials ...... 4.12 Disposition of the Body ...... 5.18 Components ...... 9.55 Disruptive Passengers ...... 4.41 Compressor Stall ...... 7.4 Distribution and Availability ...... 1.6 Conflict Resolution ...... 4.36 Disturbance Caused by Intoxicated Conscious Victim With Obstructed Passenger ...... 4.44 Airway (Choking) ...... 5.8 Diversion/After Landing ...... 3.9 Content and Distribution Issues ...... 1.3 Document Distribution ...... PR.2 Corrective Action Guidelines ...... 2.37 Document Revisions ...... PR.2 Counter Surveillance ...... 11.3 Documentation ...... PR.2 Covering a Suspect Device ...... 11.8 Door Opening Procedures (Normal CPR For Infants and Children ...... 5.12 Operations) ...... 9.21 Cracked Window/door Seal Leak ...7.11 Door Closed ...... 3.3 Crash Axe ...... 6.10 Door Closing From Outside ...... 9.20 Crew Change ...... 3.9 Door Closing Procedures (No PSA Crew Member Incapacitation ...... 7.3 Present) ...... 9.22 Crew Member Seats ...... 9.6 Door Opening From Outside ...... 9.20 Crew Scheduling ...... 2.28 Door Opening Procedures (No PSA Crewmember Responsibility ...... 2.41 Present) ...... 9.21 Customers Who Are Blind ...... 4.8 Doors ...... 9.12 Customers Who Are Deaf or Drains ...... 9.62 Hearing Impaired ...... 4.7 Drug and Alcohol Testing Methods Customers With Disabilities ...... 4.4 and Circumstances ...... 2.12 Dry Ice in the Cabin ...... 10.10 D During Childbirth ...... 5.22 Dangerous Goods in the Cabin ....11.13 Duties, Responsibilities, and Deadhead / Company Business Authorities ...... 2.1 Travel ...... 2.39 Duty Limitations ...... 2.20 Decompression Blow Out Vents .....9.53 Duty / Rest Limitations ...... 2.19 Decompression Sickness ...... 5.15 E Decompression ...... 7.8 Definition ...... 11.13 Education and Training ...... 2.13 Definitions ...... 2.19 Electrical Power ...... 9.4 Definitions & Acronyms ...... PR.3 Electronic Equipment Hatch ...... 9.5 Definitions: ...... B.1 Emergency Defined ...... 7.1 Dehydration ...... 2.9 Emergency Door Operating Delays ...... 3.9 Procedures ...... 9.22 Delegation of Authority ...... 2.1 Emergency Equipment Departure Announcement ...... 3.4 Requirements ...... 6.1 Departure Report ...... 3.3 Emergency Flashlight ...... 6.10 Departure ...... 4.35 Emergency landings ...... 7.20 Depleted Water Supply ...... 8.7 Emergency Medical Kit (EMK) ...... 5.2 INFLIGHT PROCEDURES MANUAL IN.3 INDEX ARevision: A avatar airlines 04-Nov-2020

Emergency Medical Kit (EMK) ...... 6.11 Policies and Procedures ...... 2.41 Emergency Microphone ...... 9.40 Flight Deck Duties ...... 7.30 Employee Assistance ...... 2.17 Flight Deck Duties ...... 7.40 Employees Assistance Program .....2.14 Flight Incident Report ...... 2.8 End of Sterile Flight Deck ...... 3.6 Flight Service Mission Statement .... 1.1 Enforcing No Smoking Flight Service Principles ...... 1.1 Regulations ...... 4.42 Flight Time and Duty Period Engine Fire on the Ground ...... 7.4 Limitations ...... 2.41 Engine Irregularities ...... 7.3 Flow Diagram Symbols ...... 1.8 Entertainment System ...... 9.53 Food and Beverage Scheduling .... 10.3 Entry Door and/or Stair Food and Beverage Service Malfunction ...... 8.11 Policies ...... 10.1 Entry Door Malfunction ...... 8.11 Forms ...... PR.3 Escape Hatch ...... 9.7 Four Point Briefing for Customers ... 4.4 Escape Rope ...... 9.25 Essex PBE ...... 6.27 G Exceptions ...... 4.20 Galley Cart Sealing ...... 10.11 Exit Seat Briefing ...... 3.3 Galley Equipment Malfunctions ...... 8.1 Exit Seat Volunteer ...... 3.10 Galleys ...... 9.3 Exits ...... 9.3 Galleys ...... 9.59 F General Announcement Standards ..3.1 General Conditions of Acceptance .4.18 FAA/DOT Requirements ...... 2.10 General Description ...... 9.1 Fatigue Reporting Policy ...... 2.41 General Information and Features ...... 9.64 Regulations ...... 4.19 Final Descent Announcement ...... 3.8 General Malfunctions ...... 8.1 Fire fighting Procedures by General Operation ...... 9.53 Location ...... 7.15 General Personal Conduct ...... 2.37 Fire Prevention ...... 7.13 General Service Guidelines ...... 10.2 Fires ...... 7.12 General Threats ...... 11.4 First Aid Kit ...... 5.1 General Uniform Standards ...... 2.45 First Aid Kit ...... 6.14 Girt Bar ...... 9.17 Fitness For Duty ...... 2.9 Giving Blood ...... 2.9 Flight Attendant Briefing ...... 7.24 Grab-N-Go Kit ...... 6.15 Flight Attendant Certification ...... 2.18 Greeting Premium Customers ...... 10.1 Flight Attendant Duties ...... 7.31 Ground Security Coordinator Flight Attendant Duties ...... 7.41 (GSC) ...... 11.1 Flight Attendant E-mail ...... 2.44 Ground Staff Advisory ...... 3.3 Flight Attendant Jumpseats ...... 9.34 Flight Attendant Panels ...... 9.34 H Flight Attendant Procedures ...... 7.6 Halon Fire Extinguishers ...... 6.17 Flight Attendant Responsibility ...... 2.43 Handling Requirements: ...... 2.44 Flight Attendant Safety ...... 7.22 Hazardous Materials Warning Flight Attendant Stations ...... 9.34 Labels ...... 11.13 Flight Attendants on Special Hot Plates ...... 9.62 Management Assignments & Hotline Assistance ...... 2.17 Non-Flying Company Business ..2.23 How ASAP Works ...... B.3 Flight Attendants ...... 2.5 Hypoxia ...... 7.10 Flight Attendant/Employee Reporting INFLIGHT PROCEDURES MANUAL IN.4 INDEX ARevision: A avatar airlines 04-Nov-2020

I Lavatory Shroud Seal ...... 9.57 Lavatory Smoke Detector/Alarm If Parked at a Hardstand ...... 3.10 System ...... 8.2 If Returning to Gate ...... 3.10 Law Enforcement Officer and Illness/Injury Checklist ...... 5.3 Animal ...... 4.17 Immediate Action to be Taken in a Law Enforcement Officer and Decompression ...... 7.9 Animal ...... 4.39 Inadvertent Mask Drop ...... 8.9 Least Risk Bomb Location (LRBL) .11.5 Incapacitated Flight Attendant ...... 7.3 Levels of Threat ...... 11.10 Incapacitated Flight Crew Member ...7.3 Lifevest ...... 6.21 Incapacitated Passenger ...... 5.17 Lighting ...... 9.42 Individual Mask Shut Off Procedure ...... 9.52 M Inertia Reels ...... 9.8 Manager, Inflight Services ...... 2.1 Infants and Children ...... 4.1 Manual Adherence ...... 1.5 Inflight Administrative Assistant ...... 2.3 Manual Compliance ...... PR.1 Inflight Management Employees ...... 2.1 Manual Content and Distribution Inflight Procedures Manual ...... 1.3 Issues ...... 1.5 Inflight Sales Report/Envelope .....10.13 Manual Reset of Passenger Calls ....8.3 Inflight Service as an Integral Maternity Leave ...... 2.36 Part of Flight Operations ...... 1.2 Maternity Uniform ...... 2.46 Inflight Service ...... 3.6 Medical Emergency Deplaning ...... 3.9 Inflight Threats ...... 11.5 Medical Emergency Inflight ...... 3.9 Inoperative Cart ...... 8.1 Medically – Related Absences ...... 2.35 Inoperative Chime System ...... 8.9 Mentally Ill Passenger ...... 4.14 Inoperative Emergency Missing Passengers ...... 3.3 Equipment ...... 8.1 MS Tool ...... 2.8 Inoperative Flight Attendant Jumpseat ...... 8.3 N Inoperative Interphone ...... 8.10 NASR ...... 7.24 Inoperative Lavatory Call Button ...... 8.6 Negative Panic ...... 7.23 Inoperative Overhead Bin ...... 8.6 New Hire Training ...... 2.47 Inoperative PA System ...... 8.4 Non-Ambulatory Passengers ...... 4.2 Inoperative Sterile Cockpit Light ...... 8.9 Non-Responsive Adults ...... 5.5 Inoperative Trash Receptacle ...... 8.1 Non-Responsive Infants and Instructors, Inflight ...... 2.4 Children ...... 5.12 International Forms ...... 3.7 Notes, Cautions, and Warnings ...... 1.7 Interrupted Service ...... 3.7 Introduction ...... 4.1 O Introduction ...... B.1 Introduction ...... 7.1 Off Schedule Operations ...... 2.21 On Board Service Standards ...... 10.1 L One Ship One Crew ...... 2.26 Online Safety Reporting ...... 2.8 Lav Water Shut-Off ...... 9.56 Operating Experience ...... 2.47 Lavatories ...... 9.3 Organization ...... PR.1 Lavatories ...... 9.54 Organizational Chart ...... 2.1 Lavatory Doors ...... 9.55 Lavatory Fire Detection ...... 9.57 Lavatory Fire Extinguisher ...... 9.58 INFLIGHT PROCEDURES MANUAL IN.5 INDEX ARevision: A avatar airlines 04-Nov-2020

Organizational Structure ...... PR.1 Providing of Effective Inflight Medical Orthotic Positioning Device (OPD) .4.32 Assistance ...... 5.2 Ovens ...... 9.62 Public Address Announcements Overpowering Terrorism / Air Purpose ...... 3.1 Piracy ...... 11.8 Public Address (PA) System ...... 3.1 Overwing Ramp/Slide ...... 9.31 Puritan Bennett PBE ...... 6.24 Oxygen System Shut Off Procedure ..... Purser / Lead flight Attendant ...... 2.5 9.53 Pushback: Passengers not seated ...3.3 Oxygen System ...... 9.46 O2 Compartment (Type 1) ...... 9.49 R O2 Compartment (Type 2 and Raft Survival Equipment ...... 9.27 Type 3) ...... 9.50 Ramp/Slide ...... 9.23 P Rapid Decompression ...... 7.8 Read During Boarding Congestion Pass Travel Misuse or Abuse ...... 2.38 Only ...... 3.3 Passenger Address and Interphone Ready For Departure ...... 3.3 System ...... 9.39 Recurrent Training ...... 2.47 Passenger Information Signs ...... 9.4 Reduced Alcohol Consumption Passenger Non-Compliance ...... 4.42 Techniques Inflight ...... 4.44 Passenger Removal ...... 4.41 Reduced Time of Useful Peanut Products ...... 10.12 Consciousness (TUC) ...... 7.11 Personal Electronic Devices (Flight Crew Referenced Documents ...... 1.6 Members) ...... 4.18 Refueling ...... 3.9 Personal Headphones (Flight Crew Regular Reserve ...... 2.27 Members) ...... 4.19 Regulatory Compliance ...... 1.2 Personal Information Changes ...... 2.18 Release Time ...... 2.24 Pets in the Cabin ...... 4.17 Relocating a Suspect Device ...... 11.6 Planned Emergency Checklists ...... 7.24 Removal From Stowage ...... 9.32 Policy ...... 1.2 Replacement Certificate ...... 2.18 Policy ...... 2.40 Reporting for Duty ...... 2.24 Portable Electronic Devices (PED) .4.18 Reporting Violations ...... 4.37 Portable Oxygen Concentrators Reporting Violations ...... 4.41 (POC) ...... 4.21 Reporting Violations ...... 4.43 Portable Oxygen Concentrators Requalification Training ...... 2.47 (POC) ...... 4.9 Required Items ...... 2.25 Portable Ventilators ...... 4.9 Requirements ...... 4.17 Position Descriptions ...... PR.2 Resetting Circuit Breakers ...... 8.1 Post Ditching Evacuation Rest Limitations ...... 2.21 Procedures ...... 7.59 Restricted Areas ...... 11.2 Post Evacuation ...... 7.58 Return to Gate/Hardstand and Potable Water – EPA Testing ...... 8.7 Separation of Luggage ...... 3.10 Pre-Departure Announcement ...... 3.3 Revisions ...... 1.4 Preflight/General Operation of Roll Warmers ...... 9.63 Emergency Equipment ...... 6.1 Routine Taxi-Out PA with Preparation For Childbirth ...... 5.20 Inoperative Audio System ...... 8.6 Preventing Panic ...... 7.18 Rules of Construction ...... 1.8 Prior to Landing ...... 4.36 Prohibited Conduct ...... 2.11 S Scuba Diving and Flying ...... 5.16 INFLIGHT PROCEDURES MANUAL IN.6 INDEX ARevision: A avatar airlines 04-Nov-2020

Scuba Diving ...... 2.9 Seat Assignment for Disabled U Passengers ...... 4.2 Unacceptable Child Restraint Seat Belt Sign Off ...... 3.7 Systems ...... 4.23 Seat Belt Sign On/Turbulence ...... 3.7 Unaccompanied Articles or Seat Loaded Items Baggage ...... 4.28 (Unusual Articles) ...... 4.28 Unaccompanied Minors ...... 4.14 Seat Moves ...... 4.35 Unconscious Victim With an Seatback Pocket Malfunction ...... 8.10 Obstructed Airway (Choking) .... 5.11 Seating of Attendants ...... 4.13 Under Sink Lavatory Fire Seats ...... 9.63 Extinguisher ...... 6.10 Securing Bomb Area ...... 11.8 Unexcused Absences ...... 2.34 Service Animals ...... 4.16 Uniform Care and Alterations ...... 2.46 Serving Carts ...... 9.60 Unplanned Emergency Landing .... 7.23 Serving Disabled Passengers ...... 4.3 Use in an Aircraft Seat ...... 4.23 Sick Leave ...... 2.33 Use of Alcohol ...... 2.10 SkyCel Currency Requirements .....2.43 Use of Prescription and Over the SkyCel General Policies ...... 2.43 Counter Medications ...... 2.10 Slide/Raft Boarding/Loading ...... 9.27 Slide/Raft Deployment/Inflation ...... 9.27 V Slide/Raft Features ...... 9.29 Valet Bag Tag ...... 4.29 Slide/Raft Portability Procedure ...... 9.29 Verification of Crew ...... 11.2 Slide/Rafts ...... 9.26 Volunteer Attendants ...... 4.13 Slow Decompression ...... 7.8 Smoke in the Cabin ...... 7.17 W Soliciting Attendants ...... 4.13 Special Needs Passengers ...... 4.1 Water Shut Off Valves ...... 9.59 Stability ...... 9.28 Welcome ...... 3.2 Staffing and Positions ...... 9.65 Welcome ...... 3.4 Stairwell Smoke Barrier Curtain .....9.33 Z Sterile Flight Deck ...... 3.8 Strike Action Policy ...... 2.35 Assess Conditions ...... 7.20 Strollers ...... 4.33 Authority to Evacuate ...... 7.20 Supervisor, Inflight Services ...... 2.2 Brace Positions ...... 7.27 Supervisor, Inflight Training ...... 2.3 Command Words ...... 7.21 Symptoms of Hypoxia ...... 5.17 Emergency Signals ...... 7.1 Engine Fire in Flight ...... 7.3 T Engine Shutdown in Flight ...... 7.4 Taxi and In Flight ...... 4.35 Engine Torching ...... 7.4 Teamwork ...... 7.12 Flight Attendant Procedure ...... 7.4 Techniques ...... 3.2 Flight Attendant Procedure ...... 7.4 The Key Elements of ASAP are: ..... B.1 Foreign Currency Acceptance ...... 10.13 The Mission Concept ...... 2.26 Passenger with Service Animal ...... 7.29 The Role of Inflight Service ...... 1.1 Passengers Requiring Special Assistance Theory of Fire ...... 7.13 7.26 To Use and Navigate SkyCel ...... 2.44 Recognizing an Emergency ...... 7.1 Toilet Malfunction ...... 8.6 Redirect Procedure ...... 7.22 Training Conduct ...... 2.48 Rejected Takeoff ...... 7.5 Turbulence Guidelines ...... 7.6 Relocating Passengers ...... 7.26 INFLIGHT PROCEDURES MANUAL IN.7 INDEX ARevision: A avatar airlines 04-Nov-2020

Able Bodied Persons (ABP's ...... 7.29 Protective Position ...... 7.21 Turbulence ...... 7.5 "A" Flight Attendant ...... 7.25 INFLIGHT PROCEDURES MANUAL IN.8 INDEX ARevision: A avatar airlines 04-Nov-2020

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