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Infosys Cognitive Automation Studio INFOSYS COGNITIVE AUTOMATION STUDIO Rolling out digital workers of the future Infosys approach automation programs by supporting faster cycles, reusability and cross- Having built and deployed automation technology scripts. Since all scripts are solutions for several leading global managed centrally, it reduces the total enterprises, Infosys understands that cost of ownership. the excitement of automation comes with certain concerns. These include the The solution leverages a unique Microbot As the pace of business picks up anxiety of stakeholders over loss of jobs, approach that allows bots to be turned across the globe, organizations complexity of adding another technology into Workerbots and Digital Workers in want to move faster and get leaner. to the stack, security issues, legacy order to perform a range of enterprise This is particularly true as dynamic integration, lack of reusability, need for a tasks and facilitate different levels of market forces such as digitalization, complete overhaul, and the cost and time automation. This collection of Digital E-commerce, self-service models, spent on learning to use another tool. Workers forms the Digital Workforce. All and now the COVID-19 pandemic are these bots perform routine, non-value Infosys has developed a comprehensive continuously reshaping the world. adding and repeatable work. cognitive automation studio that addresses While automation is evidently the these concerns by providing: • Microbots – These have a reusability way forward, implementing it remains score of 90%. They perform highly a challenge. The reasons for this are • A repository of reusable components granular tasks such as login, many. Some of the top challenges • A platform-neutral solution that extraction, publishing, updating, faced by project teams are: supports existing investments in deleting and more • Significant time and effort automation • Workerbots – These have a reusability involved in developing end-to-end • A lightweight tool with a low-tech score of 50%. They collectively perform automation use cases from scratch footprint for better usability and micro tasks to execute end-to-end activities such as ticket management, • Need for a common repository and flexibility DB health check, customer KYC, dashboard to view progress • Clear insights into automation invoice reconciliation, and many more performance through pre-defined • Inherent limitations of most metrics • Digital Workers – These have a automation platforms, restricting reusability score of 30%. They perform the ability to use existing scripts a collection of activities typically done from other technologies Infosys Cognitive Automation by humans such as procurement In some cases, automation becomes Studio requests and accounts payable just another monolith that is only processing. For security and auditing Infosys Cognitive Automation Studio minimally reusable across the purposes, Digital Workers are given a accelerates the implementation of enterprise. unique identity External Document © 2020 Infosys Limited Key features Reusability level Examples Infosys Cognitive Automation Studio Workforce Digital Workers is the building block of our digital HR digital workers, nance digital workforce, reimagined as part of the Collection of workers, telecom Infosys Live Enterprise Application digital workers digital workers Platform. Its key features are: 0% • Microbot architecture – Built on a Microbot architecture, it is Dened roles Digital Worker Home relocation, capable of automating activities Collection of accounts payable, across application maintenance activities typically procurement performed by requests and development projects and +30% humans performing the most granular tasks. Currently, Infosys has an extensive Activities Workerbots Ticket repository of bots available management, DB Collection of micro health check, • Studio orchestrator – Multiple tasks to perform an customer KYC, end-to-end activity invoice Microbots can be stitched +50% reconciliation together using the orchestrator. The orchestrator brings in unique Tasks Microbots capabilities such as seamless Login, extract, integration into the Bot Store, Tasks broken down publish, update, integration of cross-technology bots, into the smallest delete possible unit bot upgradability and deployment, +90% and much more – all with minimal or no coding Infosys Cognitive Automation Studio uses a unique ‘Microbot’ approach where bots are • Platform neutral – Infosys Cognitive stitched together to form Workerbots and Digital Workers Automation Studio is platform neutral and works across all leading automation platforms as well as Java, Python and cognitive technologies • Diverse bot pool – We use a mix of process, application and infrastructure bots to automate a variety of tasks: • Process bots enable end-to-end automation across horizontal processes like HR, finance, and payroll as well as vertical-specific processes for industries such as KYC in banking • Application bots perform tasks like reading or extracting information from emails, executing Excel functions, listing files, copying folders, health check reporting, and data extraction • Infrastructure bots perform infrastructure management tasks such as server start/stop, running files and connecting to databases External Document © 2020 Infosys Limited How Microbots work unit of task are reusable across major Microbots can be developed to suit a industry domains and business functions. heterogeneous mix of technologies in Infosys Cognitive Automation Studio Microbots can then be sequenced by the a manner that integrates seamlessly provides an ever-evolving repository orchestrator to automate end-to-end on host environments. At an advanced of Microbots that can be shared across processes. The studio already has a large level, Workerbots can be jointly projects, thereby promoting reusability. pool of Microbots required to automate controlled through a common digital Infosys identifies the most common IT multiple processes. The nomenclature, identity. ease of search functionality, and plug-and- and business activities performed by Moreover, individual Microbots are play features of Microbots make it easier business users and breaks them into not tightly coupled to the Infosys even for non-technical people to visualize smaller components. These activities Cognitive Automation Studio. They a work packet and automate use cases, range across application maintenance and can be executed on host environments using the existing, pre-validated and tested development. Microbots are created for directly outside of the Infosys Cognitive Microbots available in the Infosys Cognitive each of these activities and added to the Automation Studio framework. studio. These Microbots being the smallest Automation Studio. What? How? Outcomes Repository of reusable componentsacrosstechnologies Reducedcostofautomation COST EFFICIENCY Abilitytobring together components to developausecaseacrossall technologies/automation platforms Faster turnaround time OPERA INTELLIGENT Infosys Reducesthe risk of force-tting TION solutionsbased on specictools Cognitive TIONS Serviceexcellence MA that compromise thesolution and Automation overload thetechnologyfootprint Studio of aparticulartool AUTO Low/no code automation Common platformtomonitor BUSINESS AGILITY execution of alluse cases Telemetry Visibility into detailed metrics at componentand usecase levels Current challenges versus Infosys Cognitive Automation Studio capabilities External Document © 2020 Infosys Limited Benefits Infosys Cognitive Automation Studio is a one-stop solution for end-to- end automation of IT and business processes. As a low-code automation platform, it delivers significant benefits such as: • Lower total cost ownership thanks to reusability and reduced turnaround time • Technology-agnostic service excellence and support across other platforms • Eliminating the need to force-fit solutions based on the limitations of automation solutions • Performance tracking through telemetry of key metrics at use case or component levels • Single cockpit view for deep visibility into the execution of all use cases External Document © 2020 Infosys Limited Success story Electric utility transforms business with Infosys Cognitive Automation Studio Client challenge As part of their daily operations, the client’s home relocation department receives nearly 40,000 requests per quarter. Manual processing involved an employee spending 25 minutes raising and documenting each request, amounting to 1 million minutes per quarter. Request data was typically exchanged between 15 back-end applications and handled differently based on scenarios. Infosys solution Infosys reimagined and automated the entire process by creating an end-to-end home relocation process in the Infosys Cognitive Automation Studio. Pre-existing bots from other technologies were reused in addition to new bots that were created with a simple drag-and-drop functionality. The level of automation could be specified for each bot. Infosys also ensured integration so that information flows smoothly between the bots. A single dashboard was provided for overall bot monitoring. Benefits • New bots are extendable to other processes, improving reusability and lowering total cost of operations • Integration with mobile apps, legacy and next-gen systems enable omni-channel experiences • Chatbots have reduced the help desk call inflow • The solution can be integrated with any tool (Infosys or non-Infosys) External Document © 2020 Infosys Limited Automation
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