Working Together to Provide High Quality, Cost Effective Primary
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Working1 2018 Prospectus together 2018 Prospectus 2 to provide high quality, cost 2018 effective primary PROSPECTUS healthcare services Station View Medical Centre 29A Escomb Road Bishop Auckland Co. Durham DL14 6AB 01388 665 910 www.ddhf.co.uk 3 2018 Prospectus Contents Contents 2018 Prospectus 4 Contents 4-5 - Business Description 6-13 - Team Biographies 14-33 - Service Descriptions 34-38 - Primary Care Home Variations 39 - Balance Sheet and Cash 40-42 - Getting It Right in the Durham Dales 43-44 - Practice Feedback 45-46 - Appendix: Case Studies - DDHF Staff Development, 47 - Additional Material 5 2018 Prospectus Business Business 2018 Prospectus 6 Description Description Durham Dales Health Business Description Federation (DDHF) is The purpose of the Durham Dales Health Federation is to ensure, maintain and develop the provision of General Practice and Primary Healthcare Services across a formal collaborative the Durham Dales area, in order to better serve our communities as we approach an increasingly uncertain of the 12 General and challenging future. Our mission is to meet and exceed our All of our clinicians work across high performance standards for all our a range of contracted and non- services, become the preferred support contracted services, ensuring that Practices in Durham partner for our member practices and good practice is shared, that the neighbouring GP federations and team can respond flexibly to the become the preferred provider and demands across services, and that employer for community primary care silo working is avoided. We have Dales that have agreed services in the Durham Dales. invested heavily in training and professional development for our Over the past three years, we have staff, and have been successful in built an effective and lean management ensuring that our whole nursing team and support infrastructure, enabling have, or are working towards, an our clinical team to deliver high quality to work together to independent prescribing qualification. and efficient care. We employ a range We encourage team members to of clinical professionals and have pursue individual interests as part of developed a working environment an overall career plan, which has led in which they can thrive and develop one of our health care assistants to their skills, including GPs, Nurse coordinate and provide develop skills in dementia assessment Practitioners, Emergency Care and several of our ECPs to work Practitioners, Pharmacists, Health Care closely with one of our member Assistants and Care Coordinators. practices to gain knowledge of the some elements of primary care medical model. patient care jointly across the whole area. 7 2018 Prospectus Team Team 2018 Prospectus 8 Biographies Biographies Our management and support team draws from a diverse pool of skills and experience, including primary care, urgent medicine, and commercial Chairman sector project management. This allows us to bring new perspectives to primary care delivery, while maintaining a detailed knowledge and understanding of the unique features of general practice and community provision. We have a proven ability to develop and implement services rapidly and effectively. Our executive and senior management teams include: DR DAVID ROBERTSON MB BS, MRCGP, BMedSci, DCH, DRCOG TEAM As GP partner at a large rural surgery, and secretary of the County Durham and Darlington LMC, David has a thorough understanding of the primary care landscape and the particular local issues affecting the area. David provides strategic direction to the federation, and maintains good relationships with key local stakeholders, including BIOGRAPHIES CCG accountable officers and Trust Chief Executives. 9 2018 Prospectus Team Team 2018 Prospectus 10 Biographies Biographies Managing Operations Finance Community Director Director Director Services Manager Vicky Watson Dave Hall Kevin Lee Craig Hay BSc (Hons) BEng (Naval Architecture), BA (Hons), MBA (DUBS), MILT, FCCA PGCE Maths, FInstLM, MAC Prior to becoming a Practice Manager, Previously a Founding Director of Founder and Managing Director of Craig has over 15 years of Vicky was a Director of Services Sampson Hall Ltd, a consultancy KL Accountants Limited, Kevin has experience as a paramedic in both with regional responsibility for a specialising in strategic business over 20 years’ experience of strategic UK and overseas environments. national provider of public health development, Dave has taken up management in large corporate He pioneered the NHS Community related services. She is currently the a full time position within DDHF. organisations and was a former Paramedic Role, integrating Managing Partner at The Weardale Dave has over 25 years of leadership partner at Harland Accountants prior paramedics and other healthcare Practice with successful experience and management experience to setting up his own accountancy firm professionals within the rural setting. of implementing change in GP in diverse and challenging in 2014. He is currently the Community practice management. operational environments. Kevin is responsible for strategic Services Manager for DDHF, Vicky is responsible for the He is responsible for DDHF’s financial management and corporate managing the operational delivery of development and implementation strategic organisation and compliance. clinical and non-clinical services by of organisation strategy, day infrastructure development, and a multi-disciplinary team ensuring, to day organisational direction, business continuity and organisation maintaining and developing the overall performance management, risk management; ensuring the right provision of General Practice in both and ensuring that DDHF remains systems and processes are in place the rural and urban environment. compliant with all relevant statutory to deliver our services and achieve and mandatory requirements (CQC, our required outcomes in a dynamic HR, etc.) operational environment. 11 2018 Prospectus Team Team 2018 Prospectus 12 Biographies Biographies Service Business Practice Business Support Intelligence Support Development Manager Manager Manager Manager Joanne Taylor Andrew Dowson Joanne Petch Ross Hetherington BA (Hons), ACMI Formerly PA to the PCT Chair and Andrew worked in general practice for With over seven years experience Ross has a keen interest in public Board and medical secretary at over 8 years before moving to North working in general practice as sector strategy and transformation, Bishopgate Medical Centre for over East Commissioning Support Unit as a Practice Support Worker and including health policy and public ten years, Joanne has vast experience an accredited SystmOne trainer, and Administrator at Willington Medical management. Ross has experience in practice administration, is an expert has extensive experience working Group, Jo became an Emis Web managing complex services, in SystmOne. with EmisWeb. He has comprehensive Super-User and was responsible for liaising with commissioners to knowledge of primary care, and has the training and development of new develop primary care delivery, and Our Service Support Manager developed easy-to-use and intuitive and existing administrative staff. health procurement as a provider manages and coordinates all monitoring and recording systems for and purchaser. DDHF support and administration As Practice Support Manager, Jo clinical staff. functions. Joanne is a CIPD qualified liaises with Member Practices to Ross is responsible for ensuring HR manager with an interest in Andrew is responsible for design, ensure extra clinical and non-clinical DDHF business and service performance management, selection development and implementation support during periods of pressure. development meets the requirements and appraisal. of SystmOne strategic reporting. He Jo has developed the educational of commissioners whilst addressing leads our internal data-led quality training programme which is delivered system demand pressures and being and improvement process for driving to the DDHF team and Durham Dales aligned to NHS strategy. efficiency and service change. Member Practices offering a wide range of mandatory, statutory and educational training topics. 13 2018 Prospectus Team Team 2018 Prospectus 14 Biographies Biographies Organisation Chart CHAIRMAN COMMUNITY SERVICES MANAGER DR DAVID ROBERTSON CRAIG HAY MANAGING DIRECTOR VICKY WATSON BUSINESS INTELLIGENCE MANAGER ANDREW DOWSON MENTAL HEALTH TEAM LEAD EMMA HEMINGBROUGH OPERATIONS DIRECTOR DAVE HALL BUSINESS DEVELOPMENT MANAGER ROSS HETHERINGTON DIABETIC SPECIALIST NURSE MENTAL HEALTH TEAM x4 NURSES AND SOCIAL WORKERS FINANCE DIRECTOR KEVIN LEE FINANCIAL CONTROL OFFICER SENIOR CLINICAL PHARMACIST TOM LEE CLINICAL LEAD: URGENT MEDICINE CLINICAL PHARMACIST DR SHASHIKIRAN CHANDRASEKHAR NURSING TEAM LEAD TEAM x2 CLARE EDWARDS CLINICAL LEAD: INFORMATION TECHNOLOGY EPCA SALARIED GP DR ANDREW HETHERINGTON COMMUNITY NURSES DR JULIA PICKWORTH TEAM x8 HEALTHCARE ASSISTANT CLINICAL LEAD: DIABETES TEAM x1 DR MATTHEW HACKETT EMERGENCY CARE PRACTITIONERS TEAM LEAD ASSISTANT PRACTITIONER HELEN DAWSON TEAM x1 NON EXECUTIVE DIRECTORS X8 GPS AND PMS FROM MEMBER PRACTICES HEALTH CARE COORDINATOR EMERGENCY CARE PRACTITIONERS PRACTICE SUPPORT MANAGER TEAM LEAD TEAM x3 JO PETCH TRACEY STORES SERVICE SUPPORT MANAGER HEALTH CARE COORDINATORS JOANNE TAYLOR /COMMUNITY WELLNESS COORDINATOR SENIOR ADMINISTRATOR TEAM x3 TANIA CALLARD ADMINISTRATORS TEAM x5 15 2018 Prospectus Service Service 2018 Prospectus 16 Descriptions Descriptions Community Wellness Team