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The Family Agent, a Training Manual and Program Evaluation of a New Career in Social Service

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The Family Agent, a Training Manual and Program Evaluation of a New Career in Social Service REPORT RESUMES ED 013 113 RC 001 186 THE FAMILY AGENT, A TRAINING MANUAL AND PROGRAM EVALUATION OF A NEW CAREER IN SOCIAL SERVICE. BY- LAZAR, JOYCE B. NEUMEYER FOUNDATION, BEVERLEY HILLS, CALIF. REPORT NUMBERMONOGR-.2 PUB DATE MAR 67 EARS PRICE MF--$1.00 HC..$10.08 252F. DESCRIPTORS- ACCULTURATION, CULTURALLY DISADVANTAGED, CULTURAL ISOLATION, DEPRESSED AREAS (GEOGRAPHIC); DEMOGRAPHY, ECONOMIC DISADVANTAGEMENT, *FAMILY PROGRAMS, FAMILY ATTITUDES, FAMILY BACKGROUND, *GUIDES, LEADERS GUIDES, MINORITY GROUPS, MANPOWER DEVELOPMENT, POVERTY FROGRAMS,FROBATION OFFICERS, SOCIAL WELFARE, *SOCIAL SERVICES, *SOCIAL AGENCIES, SOCIAL DISADVANTAGEMENT, SLUM ENVIRONMENT, SERVICE OCCUPATIONS, *SERVICE EDUCATION, SPANISH SPEAKING, NEGROES THE PERSONNEL OF THE FAMILY AGENT PROGRAMS WERE WOMEN OF COMFORTABLE MEANS WHO HAD TEN TO TWENTY HOURS A WEEK AVAILABLE FOR SERVICE TO THE POOR. THE TRAINING PROGRAM DESCRIBED IS DIVIDED INTO TWO PHASES -- INITIAL TRAINING AND INSERVICE TRAINING. SUBJECTS COVERED INCLUDE- -(1) CONCEPTS OF THE WAR ON POVERTY, (2) THE NATURE OF POVERTY, (3) THE CULTURE OF POVERTY,(4) ORIENTATION TO NEGRO AND MEXICAN - AMERICAN FAMILIES,(5) FAMILY AGENT PROCEDURES, (6) ORIENTATION TO THE PROBATION DEPARTMENT,(7) TECHNIQUES FOR AND WORK OF FAMILY AGENTS, AND (8) THE ROLE OF THE SUPERVISOR. THE FAMILY AGENT PROGRAM EVALUATION SECTION DESCRIBES THE SERVICES OFFERED TO 235 FAMILIES, AND PRESENTS DEMOGRAPHIC CHARACTERISTICS OF THE FAMILIES AS WELL AS RESEARCH INTO THE LIFE STYLES OF THE POOR. THE STUDY EXAMINES FAMILIAL GOALS, RESOURCES, AND PROCESSES, AND IT FORMS COMPARISONS AMONG ANGLO, MEXICAN - AMERICAN, AND NEGRO FAMILIES BASED ON THESE THREE VARIABLES. THE ROLE OF THE FAMILY AGENT AS AN EFFECTIVE AID TO THE POOR IS EXPLORED. DEMOGRAPHIC AND PERSONALITY CHARACTERISTICS OF THE FAMILY AGENTS AND CRITERIA FOR THE PREDICTION OF SUCCESS ARE EXPLORED. OVERALL CONCLUSIONS INDICATE THAT POTENTIALLY SUCCESSFUL FAMILY AGENTS CAN BE RECRUITED, -DENTIFIED, AND TRAINED TO RENDER A VALUABLE SERVICE, AND LOW - INCOME MULTI - PROBLEM FAMILIES DISPLAYING A VARIETY OF FAMILY STYLES AND PROBLEMS WILL ACCEPT AND BENEFIT FROM THESE SERVICES. (SF) 1(1,44Apia A TRAINING ANUAL AND PROGRAMEVALUATION OF A NEW CAREERIN SOCIAL SERVICE Joyce B. Lazar, M.A. The Neumeyen Foundation Monograph No, 2 The Pnoie44.ionat&titmice Conp6 The NeumeyeA Foundation 405 Month. Bedgo Itd'Wye Beveitty ttittA, Catiio/flag 90210 ACKNOWLEDGMEYTS None of this program could have happened withoutthe dedicated women who were the Family Agent. It was a staff withmany rare distinc- tions - perhaps the most rare was the absence ofpower struggles or status seeking, of competition or interpersonal conflict.Rarely have somany women worked so well together. And this productiveorganization couldnot have developed without the peoplewho led thisprogram. Mn. and MM. Athett G. Meumeyek, whowere willing to investan initially unpredictable amount of wisdom andmoney in a new idea, well before povertywas a visible national concern. They were at alltimes a smrce of objective reaction andsupport. We are grateful too, to Lenore Schwartz,a supervisor in the Los Angeles County Bureau of Public Assistance,whose pioneer work in the development ofCase Aide Programs showedus the way. help in developing Mrs. Schwartz's our training and evaluationprogram is immeasurable. The complexities of organization, theadministrative and budgetary tasks, theplanning of broadconcepts and small details not have been accomplished could without our realpartner, CRcaLe Robman. Perhaps even more important though,was her capacity to stay calm every crisis in - a capacity so contagious that shewas a major reason for the high morale and productivity of the wholeprogram. The entire staff depended on Rouityn Kanefor essential information broughtback from the endless community meetings sheattended. Her patience andpersistence in interpreting the activities of theFamily Agents and the needs ofthe communitywere vital to the development the program. of It was part of our good fortune that Gtady4 Cookretired as Director of the West Los Angeles WelfarePlanning Council afterforty years of social work. After six monthsat home, Gladyswas willing to work again, andas a part-time volunteer, served firstas Family Agent supervisor, and then Director of the Family AgentProgram. Her experi- ence and skill were matched by her flexibility,her humor and her All the staff benefited energy. from her wisdom andprescience. Working with Gladys Cook as Family Agent Supervisorswere Betty Matthem, Marty Heilman, after first servingas a Family Agent, E4thek AUXandek. It was their skill as teachers that reallydemonstrated how a professional could be used- as a diffuser of skills,as a source of resources, and ofalternatives in coping with the problemsof the families. Part-time people themselves, motherand wives, paid "salaries" which were really onlyreimbursed expenses, their identificationwith the Family Agents as people made this a company ofpeers rather than a vertical bureaucracy. P404440t Ted Hadwen broughthis wide knowledge ofrace relations and Americansubcultures to our training sessionsin ways that gave direct human meaning to the complexdata of his field, andgave our trainees a frame of referencewhich enabled them to make coherentsense out of the behaviors and attitudesthey encountered as Family Agents. DA. JWAa She..mastserved as clinical psychologicalconsultant to the Family Agent Program, andconducted the psychometricassessments of Family Agents which are a major base of the evaluative studiesreported in this volume. Oh. Hain y Guce, as research consultant to the project,brought his great ingenuity to bear on the problem of evaluatingwhat is essen- tially a service program, and the rich findings andnew hypotheses which are reported in the last chaptercame into being because of his direction and the work of his staff of Professional Service Corps researchassis- tants - Getty Fait co (who conductedthe study of Family AgentStyles), Anne FiacheA and LawrieFaxgo. All of the work of FamilyAgents was dependentupon the referrals, the active cooperation and the help of people in otheragencies, and it was their wil.angnessto accept this new breed of sub-professionals as colleagues that played a crucial role in tba success of thisprogram. While all of their staffsparticipated- spent the extra time and trouble it took, and participatedin the trainingprogram - we want to especially acknowledge the help of Louis de Bud, Director, Whey Kastow,Supervisor of Juvenile Probation, Malty Loa Gta44and Louise Gtetschet of theSanta Monica Office of the Los AngelesCounty Probation Department; Helen Fateet, Director, WestArea Office, Los AngelesCounty Bureau of Public Assistance; and Hahad Attman, Principal, Broadwa3 ElementarySchool, Venice. Of particular importancewas the help and support of Ruth CtitgoAdo Executive Director of Family Service ofSanta Monica. Ruth's invaluable help, advice, participation and criticismwere culminated by her willingness to adopt the program into her own agency, where itnow continues af a permanent source of serviceto the community. In these days of attack on the traditionalagencies, her flexibility,her willing- ness to experiment, her genuineconcern for the people.we served, reminded us that it is the traditional agencieson whom we must ultimately depend for the continued delivery ofservices to people. The expansion and spread ofthis program became possible because of two demonstration grants from the Office of EconomicOpportmity. Because this program does not fall inthe "glamour" categories- such as "jobs for the poor"or "community action"- it could have been literally "lost in the shuffle" in theearly hectic days of the0E0. That it was not lost was due mainly to the interestand help we received from ii 04. &ilia/Lc( Kravitz, D4. Edgar Cahn and. MAA. Kathy Jamesof OEO, Washington, and from 04. Nat O'Rourke, pf the Office.of the Governor in Sacramento. Finally, we wish to acknowledge the pervasive contribution of Oft, Irving Lazar, Executive Director of the Neumeyer Foundation and Project Director of the program of which this was a part. He coined the title "Family Agent:, wrote the initial project descriptions and proposals, lay the groundwork in the community, negotiated with the agencies, with the local CAP and with OEO, coordinated the relations between the parts, withstood the pressures, and finally, edited this manuscript. Joyce B. Lazar, M.A. Director; Selection and Training March, 1967 z FORWARD AP- This manual is both a text and a projectreport. It describesa '.1' new career which was developed over a three year period andtested in a multi-ethnic urban ghetto. Initiated by the NeumeyerFoundation and later supported in part by re; a demonstration grant fromthe Office ofEconomic Opportunity, the Family Agent task describedherein is one ofa series of explorations of practical 4," ways of extending servicesto the poor. This program, which is replicable CO, in any city, shouldnot be confused withpro- grams designed to provide jobs for thepoor. Rather, ituses as its basic personnel people whose life experiencesand talentsare not ordinarily 41 drawn upon in American ), communities- women of comfortable means whose children are off to school and who haveten to twenty hoursa week avail- able for serviceto others. Carefully selected,trained and supervised, these people can not only provide usefulservice as semi-professional adjuncts to understaffed social agencies, butperhaps more importantly, provide a human linkbetween the larger
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