Dear Guest, Peter and Linda Hendrie And
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Dear Guest, Peter and Linda Hendrie and family, together with all their Staff, welcome you to The Exmoor White Horse Inn, one of Exmoor’s oldest and finest Country Inns. Our aim is to make your stay with us as comfortable and relaxed as possible, without being intrusive. We pride ourselves on our warm and friendly welcome, and aspire to provide the kind of personal service that one would associate with this kind of establishment. “Your Pleasure is our Business” and help is always on hand from all members of Staff and Management for advice on all aspects related to your holiday on Exmoor, from finding out where the hounds meet to Fly Fishing with our Resident Guide Lewis, Riding over Exmoor on horseback, viewing the wild Red Deer with the Exmoor Safari, Walking and Rambling (Circular Walks Booklets are available from Reception), Clay Pigeon Shooting and Photography, just to mention but a few of the activities that are available. Exmoor, summed up in a nutshell, offers a delightfully varied contrast of beautiful countryside and dramatic scenery for such a relatively small area. On arrival you will be given a leaflet called “Discover Exmoor with Us” and if you have the opportunity we recommend that you try out one of these Routes, which were designed especially for those of you wishing to see Exmoor at its finest. We arrived here at the Exmoor White Horse on November 2nd 1988, and we have aspired to continually improve the quality of Service, Accommodation and the Food, priding ourselves on the friendliness shown by Management and Staff towards you, the Customer. Today, with an even greater emphasis on environmental issues, to which our Guests have played a valuable role over recent years, the need to work together to help improve practices is uppermost in the current climate. Schemes such as Car-Share, and using Public Transport (although limited) are just two of the areas that we are looking to promote, along with our desire to achieve our 100% target for Waste Recycling making us a “Green” destination. We welcome any comments or ideas you may have to further preserve this wonderful area and we would very much appreciate it if you could give a moment of your time to complete the enclosed Questionnaire in this Welcome Pack. Your feedback would be much valued. Your Pleasure is our Business! HOTEL SERVICES INFORMATION BABY LISTENING Baby Listening devices are available. Please ask at Reception. BREAKFAST Served daily from 8.00am – 9.30am. An early or Packed Breakfast is available on request – please enquire at Reception or ask the Restaurant Staff at Dinner. If required a Full Breakfast can be served in your Room but please order the evening before and a Service Charge of £5.00 will be added to your room account. BATHROOM FANS Fans may continue running for approximately 10 minutes after the light is switched off. BANKS/CASHPOINTS The nearest Banks are Minehead or Dulverton but there is a Cashpoint at the Garage/Post Office at Wheddon Cross. We do offer a Cash-back facility for certain Cards at the Bar when making a purchase. CARS PARKING- Cars may be parked, at Owners Risk, in the Hotel Car Park at the front, side and rear of the Hotel and The Lodge. PETROL – The nearest Petrol Station is Wheddon Cross. Usual opening times are 7.30am – 7.00pm but these times may vary. PLEASE NOTE: Due to an ongoing spate of thefts from unattended cars in remote areas on Exmoor, we would advise all Guests to make sure that no valuables are left in cars, however well you might think you have got them hidden! CHURCHES Please ask at Reception for details of local churches. COUNTRYSIDE CODE We are honoured to live in such a beautiful part of the country and we take great pleasure in being able to welcome you here to experience all that this area has to offer. However, we do ask that all our guests respect the Countryside Code, details of which can be found in the “Discover Exmoor” leaflet that we give to you on Check-In. CREDIT/DEBIT CARDS We accept most major Credit/Debit Cards, including AMEX CYCLISTS/WALKERS The Hotel does offer facilities for Safe Storage of Cycles, please ask at Reception. We are also able to provide details of local cycle hire and repair facilities. We advise that you always inform Reception where you intend cycling or walking in case of any mishaps etc. DEPARTURE Please vacate your room by 11.00am on the day of your departure. Please remember to leave your Key Card at Reception. DINNER Dinner is served every evening in the Restaurant from 7.00pm – 9.00pm. All meals are cooked fresh to order so please allow approx. 30 minutes for the Main Course to be served. DOCTORS/DENTIST/HOSPITAL/VETS Details of all of these are available from Reception or later in this Information Folder. DOGS We welcome dogs and their responsible owners here at The Exmoor White Horse Inn but only in certain rooms and areas, therefore prior booking is required. We request that you ensure dogs do not get on beds and as a courtesy to other residents that they are not left unattended in the rooms. Please note that dogs are not allowed on the Village Green (behind the Hotel) as it is used as a playground by local children and visitors. There are plenty of places to walk your dog in and around the village but please clean up after them. We would also ask that you do not allow your dogs to foul the grass area at the front of the Hotel. DRY CLEANING/LAUNDRY Please ask at Reception if you require either of these services. EMERGENCY In the event of an emergency during the night, please dial 44 and this will connect you to Management. If necessary, simply dial 999. In the event of an emergency when out and about, simply dial 999 or 112 from a Mobile Phone. If you are going out walking or cycling on the Moors, please ensure you notify Reception of your route so that in the case of you not returning we are able to assist the Emergency Services if needed. We are lucky to have Exmoor Search and Rescue in this area who will be mobilised by the Emergency Services. FIRE Please read carefully the Fire Notices, which are displayed both in your Room and around the Hotel. HAIRDRYERS Hairdryers are supplied in all rooms. Ironing and Shoe Cleaning facilities are available from Reception. HORSE RIDING Horse riding facilities are available in this area and Reception will be only too pleased to help you find a suitable stables. INTERNET ACCESS We offer a complimentary Wireless Internet Access which is available to residents in both the Hotel and Lodge. In order to Log on and create your own Account, go to your Settings and select Exmoor White Horse. Please note that this is an Unsecured Network. Simply use Facebook, Twitter or complete the online Form when requested. If you experience any problems or require any further help Reception will be more than happy to help. KEYS Please note that your Key Card is programmed for the duration of your stay so please keep hold of Key Card until you depart. We strongly recommend that you do not place them next to Credit Cards or Mobile Devices to ensure that they do not de-magnetise and lose their programming. LAUNDRY SERVICE We do offer an on-site Laundry Service for our Guests, prices on request from Reception. Dry Cleaning can be arranged but due to our location please allow at least 48hrs notice. LUNCH Bar Meals are served daily from 12 noon – 9.30pm. Children are very welcome in our Bar area, under supervision. MAPS & BOOKS Maps and Books of the area, suitable for Cyclists, Walkers and Drivers, along with a large section of Tourist Information literature, are all available from Reception. MOBILE PHONES Mobile signal can be limited in this area, depending on your provider. Always remember that in an emergency where there is no signal simply dial 112 on your Mobile and it will connect you to the Emergency Services. NEWSPAPERS The local papers for this area are: North Devon Journal (Thurs) West Somerset Gazette (Thurs) and The West Somerset Free Press (Fri). PAYMENT OF ACCOUNTS Guests are requested to settle their Accounts on Departure. Guests for whom we have not received written confirmation and Deposit will be asked to provide Credit/Debit Card details on arrival and to pay for Accommodation in advance, and to pay for Hotel Services at the time the charge is incurred. All Accounts can be paid by Credit/Debit Cards or Cash. Please note we no longer accept Cheques for payment due to changes in the Cheque Card Guarantee Scheme. We apologise for any inconvenience that this may cause. PACKED LUNCHES/FLASK TOP-UP SERVICE Packed Lunches are available on request, as is a Flask Top-up service. Please ask at Reception or order with the Waiting Staff at Dinner or Breakfast. PUBLIC TRANSPORT Public Transport is very limited in this area but details are available from Reception or by visiting www.westsomersetonline.gov.uk/Transport Contact details for Taxi Companies can be found later in this Information file RADIO STATIONS You are able to pick up a Digital Radio Service on your television using the TV Menu. RECYCLING We actively encourage recycling and our aim is to reach 100% recycling as a business. We are very close to reaching our aim and therefore ask that all glass, plastic and paper is left outside of bedroom doors every morning so that the Room Attendants can put it in the correct bins.