Dear Guest,

Peter and Linda Hendrie and family, together with all their Staff, welcome you to The Exmoor White Horse Inn, one of Exmoor’s oldest and finest Country Inns.

Our aim is to make your stay with us as comfortable and relaxed as possible, without being intrusive. We pride ourselves on our warm and friendly welcome, and aspire to provide the kind of personal service that one would associate with this kind of establishment. “Your Pleasure is our Business” and help is always on hand from all members of Staff and Management for advice on all aspects related to your holiday on Exmoor, from finding out where the hounds meet to Fly Fishing with our Resident Guide Lewis, Riding over Exmoor on horseback, viewing the wild Red Deer with the Exmoor Safari, Walking and Rambling (Circular Walks Booklets are available from Reception), Clay Pigeon Shooting and Photography, just to mention but a few of the activities that are available.

Exmoor, summed up in a nutshell, offers a delightfully varied contrast of beautiful countryside and dramatic scenery for such a relatively small area. On arrival you will be given a leaflet called “Discover Exmoor with Us” and if you have the opportunity we recommend that you try out one of these Routes, which were designed especially for those of you wishing to see Exmoor at its finest.

We arrived here at the Exmoor White Horse on November 2nd 1988, and we have aspired to continually improve the quality of Service, Accommodation and the Food, priding ourselves on the friendliness shown by Management and Staff towards you, the Customer. Today, with an even greater emphasis on environmental issues, to which our Guests have played a valuable role over recent years, the need to work together to help improve practices is uppermost in the current climate. Schemes such as Car-Share, and using Public Transport (although limited) are just two of the areas that we are looking to promote, along with our desire to achieve our 100% target for Waste Recycling making us a “Green” destination.

We welcome any comments or ideas you may have to further preserve this wonderful area and we would very much appreciate it if you could give a moment of your time to complete the enclosed Questionnaire in this Welcome Pack. Your feedback would be much valued.

Your Pleasure is our Business!

HOTEL SERVICES INFORMATION

BABY LISTENING Baby Listening devices are available. Please ask at Reception.

BREAKFAST Served daily from 8.00am – 9.30am. An early or Packed Breakfast is available on request – please enquire at Reception or ask the Restaurant Staff at Dinner. If required a Full Breakfast can be served in your Room but please order the evening before and a Service Charge of £5.00 will be added to your room account.

BATHROOM FANS Fans may continue running for approximately 10 minutes after the light is switched off.

BANKS/CASHPOINTS The nearest Banks are Minehead or Dulverton but there is a Cashpoint at the Garage/Post Office at Wheddon Cross. We do offer a Cash-back facility for certain Cards at the Bar when making a purchase.

CARS PARKING- Cars may be parked, at Owners Risk, in the Hotel Car Park at the front, side and rear of the Hotel and The Lodge. PETROL – The nearest Petrol Station is Wheddon Cross. Usual opening times are 7.30am – 7.00pm but these times may vary. PLEASE NOTE: Due to an ongoing spate of thefts from unattended cars in remote areas on Exmoor, we would advise all Guests to make sure that no valuables are left in cars, however well you might think you have got them hidden!

CHURCHES Please ask at Reception for details of local churches.

COUNTRYSIDE CODE We are honoured to live in such a beautiful part of the country and we take great pleasure in being able to welcome you here to experience all that this area has to offer. However, we do ask that all our guests respect the Countryside Code, details of which can be found in the “Discover Exmoor” leaflet that we give to you on Check-In.

CREDIT/DEBIT CARDS We accept most major Credit/Debit Cards, including AMEX

CYCLISTS/WALKERS The Hotel does offer facilities for Safe Storage of Cycles, please ask at Reception. We are also able to provide details of local cycle hire and repair facilities. We advise that you always inform Reception where you intend cycling or walking in case of any mishaps etc.

DEPARTURE Please vacate your room by 11.00am on the day of your departure. Please remember to leave your Key Card at Reception.

DINNER Dinner is served every evening in the Restaurant from 7.00pm – 9.00pm. All meals are cooked fresh to order so please allow approx. 30 minutes for the Main Course to be served.

DOCTORS/DENTIST/HOSPITAL/VETS Details of all of these are available from Reception or later in this Information Folder.

DOGS We welcome dogs and their responsible owners here at The Exmoor White Horse Inn but only in certain rooms and areas, therefore prior booking is required. We request that you ensure dogs do not get on beds and as a courtesy to other residents that they are not left unattended in the rooms. Please note that dogs are not allowed on the Village Green (behind the Hotel) as it is used as a playground by local children and visitors. There are plenty of places to walk your dog in and around the village but please clean up after them. We would also ask that you do not allow your dogs to foul the grass area at the front of the Hotel.

DRY CLEANING/LAUNDRY Please ask at Reception if you require either of these services.

EMERGENCY In the event of an emergency during the night, please dial 44 and this will connect you to Management. If necessary, simply dial 999. In the event of an emergency when out and about, simply dial 999 or 112 from a Mobile Phone. If you are going out walking or cycling on the Moors, please ensure you notify Reception of your route so that in the case of you not returning we are able to assist the Emergency Services if needed. We are lucky to have Exmoor Search and Rescue in this area who will be mobilised by the Emergency Services.

FIRE Please read carefully the Fire Notices, which are displayed both in your Room and around the Hotel.

HAIRDRYERS Hairdryers are supplied in all rooms. Ironing and Shoe Cleaning facilities are available from Reception.

HORSE RIDING Horse riding facilities are available in this area and Reception will be only too pleased to help you find a suitable stables.

INTERNET ACCESS We offer a complimentary Wireless Internet Access which is available to residents in both the Hotel and Lodge. In order to Log on and create your own Account, go to your Settings and select Exmoor White Horse. Please note that this is an Unsecured Network. Simply use Facebook, Twitter or complete the online Form when requested. If you experience any problems or require any further help Reception will be more than happy to help.

KEYS Please note that your Key Card is programmed for the duration of your stay so please keep hold of Key Card until you depart. We strongly recommend that you do not place them next to Credit Cards or Mobile Devices to ensure that they do not de-magnetise and lose their programming.

LAUNDRY SERVICE We do offer an on-site Laundry Service for our Guests, prices on request from Reception. Dry Cleaning can be arranged but due to our location please allow at least 48hrs notice.

LUNCH Bar Meals are served daily from 12 noon – 9.30pm. Children are very welcome in our Bar area, under supervision.

MAPS & BOOKS Maps and Books of the area, suitable for Cyclists, Walkers and Drivers, along with a large section of Tourist Information literature, are all available from Reception.

MOBILE PHONES Mobile signal can be limited in this area, depending on your provider. Always remember that in an emergency where there is no signal simply dial 112 on your Mobile and it will connect you to the Emergency Services.

NEWSPAPERS The local papers for this area are: North Devon Journal (Thurs) West Somerset Gazette (Thurs) and The West Somerset Free Press (Fri).

PAYMENT OF ACCOUNTS Guests are requested to settle their Accounts on Departure. Guests for whom we have not received written confirmation and Deposit will be asked to provide Credit/Debit Card details on arrival and to pay for Accommodation in advance, and to pay for Hotel Services at the time the charge is incurred. All Accounts can be paid by Credit/Debit Cards or Cash. Please note we no longer accept Cheques for payment due to changes in the Cheque Card Guarantee Scheme. We apologise for any inconvenience that this may cause.

PACKED LUNCHES/FLASK TOP-UP SERVICE Packed Lunches are available on request, as is a Flask Top-up service. Please ask at Reception or order with the Waiting Staff at Dinner or Breakfast.

PUBLIC TRANSPORT Public Transport is very limited in this area but details are available from Reception or by visiting www.westsomersetonline.gov.uk/Transport Contact details for Taxi Companies can be found later in this Information file

RADIO STATIONS You are able to pick up a Digital Radio Service on your television using the TV Menu.

RECYCLING We actively encourage recycling and our aim is to reach 100% recycling as a business. We are very close to reaching our aim and therefore ask that all glass, plastic and paper is left outside of bedroom doors every morning so that the Room Attendants can put it in the correct bins.

SERVICE CHARGE We do not include a Service Charge on our bills but if you wish to leave a gratuity for the staff you are welcome to hand it to Reception where the staff have a central collection box that is regularly divided out fairly between all the staff. We pride ourselves on our teamwork here at The Exmoor White Horse Inn and there are many people who work very hard behind the scenes and therefore the staff feel that this is the fairest way.

SHOE CLEANING A Shoe Cleaning machine can be found in the main Hotel entrance hall.

TEA & COFFEE Tea and Coffee making facilities can be found in your room. Further supplies are available on request.

TELEPHONES The phone in your room is for internal calls only. Please Dial 20 for Reception, Room Service and Porter Service. For an Emergency during the night please Dial 44 for Management or 999 for Emergency Services. To connect to another Room simply add 20 to the Room Number i.e Dial 24 for Room 4.

TELEVISION We would be grateful if you did not try to retune the TV in your room but if you have any problems please contact Reception. Unfortunately the Digital Reception here can be badly affected by adverse weather conditions..

TOURIST INFORMATION A large selection of literature on the area is available from Reception, free of charge. If you have any questions about the area or need any advice, please do not hesitate to ask, we will be only too pleased to advise you on somethings that should not be missed during your stay!.

VALUABLES The Management cannot accept responsibility for Guests effects left on the premises. If you have to leave valuables in the Hotel please ask for them to be put in the Hotel Safe.

WALKERS The Hotel commissioned a series of Circular Walks from the Hotel and these are available to purchase in Booklet form from Reception. The walks are split into two categories: Short Walks 3 – 8 miles and Long walks 10 – 17 miles.. We always advise that you inform Reception of where you intend walking and when we can expect you to return. Just in case!

WATER Due to the age and layout of the Hotel, it may take a few minutes for the water to run hot. Cold water in the rooms is suitable for human consumption.

WEATHER Local 5 Day Weather Forecasts are on display in Reception and are updated daily. It is worth noting that the weather in this area is very localised and coastal and inland moorland can experience totally different weather conditions on the same day!

WRITING MATERIALS Writing materials are provided in all our Rooms. Further supplies are available on request

We hope that you have a pleasant and comfortable stay with us here at The Exmoor White Horse Inn

THE FOLLOWING ARE AVAILABLE

TO PURCHASE FROM RECEPTION

POSTCARDS - A selection of local view Postcards, including one of the Exmoor White Horse Inn. These postcards were produced from photographs taken by Peter Hendrie.

PICTURES - A selection of stunning pictures, both local and other, can be seen in and around the Hotel and are all for Sale. These photographs were taken by Peter Hendrie, who will be more than willing to discuss them with you. Available framed or unframed.

A selection of Peters books are also available from Reception

CLOTTED CREAM - Available to take home on departure - please ask for details.

CHEF'S HOMEMADE FUDGE,PRESERVES & XMAS PUDDINGS ( all subject to availability) - Delicious! Made on the premises.

MOODS OF EXMOOR CALENDAR - chosen from some of the finest scenes of Exmoor, taken by Peter Hendrie

WALKS – We have a Short Walk Book and a Long walk Book available from Reception which include a selection of Circular Walks from The Exmoor White Horse Inn. These walks were commissioned by us and we are happy to answer any questions you may have about them.

BOOKS &MAPS - We have a selection of local information, including Ordnance Survey Maps

of Exmoor which is an absolute essential guide for those wishing to explore the real Exmoor. The Map covers the whole of the National Park which is 265 sq miles and extends inland 14 miles, including the dramatic and breathtaking coastline of Porlock. This is a double sided map on a scale of 1:2500 and is useful for exploring by car or on foot.

You will also find Reception has a wealth of Free Tourist Literature, including the publication called The Exmoor Visitor.

We hope that you enjoy exploring the Exmoor National Park as much as we enjoy living here!

Please find following details of local Medical/Veterinary Services:

LOCAL DOCTORS SURGERIES

Porlock Medical Centre

Tel. 01643 862575Porlock, Minehead, TA24 8PJ

Exmoor Medical Practice

Tel. 01398 323333 Oldberry House/Fishers Mead, Dulverton, TA22 9EN

Irnham Lodge Surgery

Tel. 01643 703289 Townsend Rd, Minehead, TA24 5RG

Harley House Surgery

Tel. 01643 703441 Irnham Rd, Minehead, TA24 5DL

Dunster Surgery

Tel. 01643 8212443 Park St, Dunster, Minehead, TA24 6SR

Lynton Health Centre

Tel. 01598 753226 Lynton Health Centre/Burvill St, Lynton, EX35 6HA

South Molton Health Centre

Tel. 01769 5731019-10 East St, South Molton, EX36 3BZ

Backhouse Dr P J

Tel. 01398 331304 Barnhay, Bampton, Tiverton, EX16 9NB

LOCAL HOSPITALS

Minehead Hospital – Minor Injuries Unit

Tel. 01643 701701 Luttrell Way, Minehead, TA24 6DF

Musgrove Park Hospital

Tel. 01823 333444 Musgrove Park, Taunton, TA1 5DA

North Devon District Hospital

Tel. 01271 322577 Raleigh Park, Barnstaple, EX31 4JB

LOCAL DENTAL SURGERIES

Stenners Tel. 01398 323436Oldberry House/Fishers Mead, Dulverton, TA22 9EN

Holloway House Dental Surgery

Tel. 01643 7030716 The Holloway, Minehead, TA24 5PB

Louw Dr Andre

Tel. 01643 702317 Blenheim House Dental Practice/5B Blenheim Rd, Minehead, TA24 5PYM

Ruttley S M

Tel. 01643 70268159 Ponsford Rd, Minehead, TA24 5DY

Berridge I D

Tel. 01769 572588 12 Duke St, South Molton, EX36 3AL

Whitehall Dental Practice

Tel. 01769 572672 Cooks Cross, South Molton, EX36 4AW

LOCAL VETERINARY SURGERIES

Dulverton Veterinary Practice The

Tel. 01398 323285 Bridge St, Dulverton, TA22 9HJ

Glenmore House Veterinary Surgery

Tel. 01643 703175 Glenmore Ho/Glenmore Rd, Minehead, TA24 5BH

Browne White & Gliddon

Tel. 01643 703649 White Lodge Veterinary Clinic/Stephenson Rd, Minehead, TA24 5EB

Market Veterinary Centre

Tel. 01769 5721762 Southley Rd, South Molton, EX36 4BL

Horsepond Veterinary Centre

Tel. 01769 572226 Horsepond Veterinary Centre/Horsepond Meadow, South Molton, EX36 4EJ

White Lodge Vet Clinic

Tel. 01984 634013 Roughmoor Enterprise Centre/Roughmoor, Williton, Taunton, TA4 4AT

Westridge Veterinary Practice

Tel. 01884 8602365 Chapple Rd, Witheridge, Tiverton, EX16 8AS