Irena Serna-Marjanović

Date and place of birth: 30. January 1983. Sarajevo

Address: Semira Frašte 18, Sarajevo Phone: +387 061 549 905 E-mail: [email protected]

WORK EXPERIENCE Content developer, Social Explorer (01.12.2016. - present)  Develop, implementation and maintenance of internal developed information system for geographic mapping  Writing and maintenance of technical documentation

Information security officer, ISO 27001 Lead Implementer, ISO 27001 Lead Auditor (since November 2015. – 01.12.2016. )  Design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001  Management of staff within the Information Security Management function  Preparation and authorization the implementation of necessary information security policies, standards, procedures and guidelines, security awareness, training and educational activities  Development of remediation and corrective action plans with related governance and operational functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary  ISO 27001 and 9001 Consulting; Implementation of ISO 27001 for external clients

Projectant – analyst (since 01.12.2013.-)  External support for analysis, planning, development, implementation, testing, maintenance of different information systems,  Preparation of Technical and Business Proposals; pricing products and services,  Communication with clients and managing customer relationship,  Monitoring and guidance of project implementation; work and relationship with team members and team members performance evaluation,  Preparation, presentation and archiving of of periodic reports on the activities related to the project and the team members,  Planning of complex software applications (client or specific request), programming, setting up the database structure, debug and test the system, improving application.  Development and mantainance of different web application

 Development and mantainance of different websites  Preparation and design of business and ID cards, photo editing etc.

Senior software developer, Establish d.o.o ( 01.08.2011.-01.12.2013.)  Planning of complex software applications (client or specific request), programming, setting up the database structure, debug and test the system, improving application,  Preparation and analysis of different types of reports for management.

External Johnson Controls Inc. Representative on project Porsche Cayenne E2 in Zenica (28.11.2012-28.05.2013.)  Quality control and monitoring of all arranged processes related to the process of car seat sewing,  Reporting related to sewing quality for program Porsche Cayenne, daily production, Quanlity Wall, and sewing errors,  2TP reporting, daily and weekly quality reporting, including action plans for quality imrpovements.

Softver engeneer and financial consultant, Prevent Leather Sarajevo d.o.o Visoko (od 01.09.2010. – 01.08.2011.)  Support for analysis, planning, development, implementation, testing, maintenance of different information systems,  Development and analysis of differrent types of reports (check section with projects).

Senior software engineer, Establish d.o.o (2008.)  Support for analysis, planning, development, implementation, testing, maintenance of different information systems,  Working with assets in Microsoft NAV (check section with projects)

Software engineer, Establish d.o.o (2006.)  Development and mantainance of different websites

EDUCATION Master of electrical science, 2011.  Electrotechical faculty; University of Sarajevo (Department for Computer Science)  Final work: “Supply management” – analysis of different types of methods used in sypply and inventory management. Practicle example of implementation in leather plant Prevent Leather in Visoko. Dipl. Ing , 2001.-2006.  Electrotechical faculty; University of Sarajevo (Department for Computer Science)  Final work: “Comparsion of programming with PHP4 and PHP5”. Practicle part of work was developing web page for advertising. Microsoft Certified Technology Specialist 2012  SQL Server 2008, Database Development Cisco Certified Network Associate, 2005.-2007.  Networking Basics, Router and Routing Basics, Switching Basics and Intermediate Routing, WAN Technologies

PROJECTS

JP International Airport Sarajevo, realisation of ISO 9001:2015 and ISO 14001:2015, 2017.  Consultant for implementation of new version of standards 9001:2015 and ISO 14001:2015 BH Telecom – Implementation of ISO 27001 march 2016.-present  Project manager – implementator side, wich includes: planning, managing, coordination;  ISO 27001 Standard implementation: o Analysis of the existing system and documentation, development and implementation of the ISMS documentation in work processes, o Integration of the ISMS and the existing management system in IMS o Organization and implementation of internal audits o Preparation for assessment and certification Microsoft Dynamics CRM 2011 2015.- present  CRM Implementation in new ASA Group company - Prevent Labs – 2016  Development and mantainance of implemented CRM system in several companies (Fondacija Hastor, ASA Rent, ASA Šped) PreventMat – Sewing module 2014.  Analysis, design, implementation, development, testing and maintanance of sewing module in PreventMat application PreventMat – Process mapping in Prevent Leather 2013 - 2014.  Analysis and mapping business processes related to leather production process (purchasing, storage, production, technology, sales, material requirements).  Design and generation of different types of reports for production tracking and analysis. PreventMat – Project for Cutting Knife Production 2013 -2014.  Analysis, design, implementation, development, testing and maintanance of this module  Module includes inputs and tracking materials used for making cutting knifes Porsche Cayenne E2 – Johnsons Controls Quality Control -Prevent Sarajevo – location Zenica 2012 – 2014.  Johnsons Controls representative for sewing quality control for project Porsche Cayenne E2  Data collection and analysis of sewing errors and creating Paretto analysis  Quality control and monitoring of all arranged processes related to the process of car seat sewing,  Reporting related to sewing quality for program Porsche Cayenne, daily production, Quanlity Wall, and sewing errors,  2TP reporting, daily and weekly quality reporting, including action plans for quality imrpovements PreventMat - General Ledger project, 2012.  Analysis, design and implementation of General ledger within PreventMat application  Changed transaction process of data between two applications according to these changes (transfer from PreventMat to Navision) PreventMat, Project manager, 2006.-present  Implementation, design and mantainance of web based application (PHP, MySQL and Qcodo-QCubed framework) for goods and material accounting for leather plant  Design and maintanance of database - MySQL  Creating and analysis of different types of reports PreventMat – Modul for Leather Cutting, 2009.  Analysis, design, development, implementation, testing, improvement of modul for leather plant (according to automotive industry standards)

SABIS, Project manager, 2007.-2008.  Project manger and coordinator  Web application developed with PHP, MYSQL and Qcodo framework  Purpose - tracking of lots and material certificates in sewing process. PreventMat -Microsoft BS Navision - Integration project, 2009.  Integration of these two applications in order to transfer data from PreventMat application to BS Navision. Transfered data would be further processed and transformed in Navision  This integration project included analysis, design and testing of developed enviroment and also processing of data. Navision, 2008.  Customer support, helpdesk. Aplikacija ASA Leasing, 2007.  Creating specific application forms on demand  Team and customer support

CERTICATES  2016. Internal Auditor, Consulting of Friends  2016. Lead Implementer, Consulting of Friends  2015. Graphical design  2014. Joomla installation and adminsitration, Niten Scientia d.o.o.  2014. Adobe Photoshop CS6 Expert, Niten Scientia d.o.o.  2013. Developing ASP.NET MVC 4 Web Applications  2012. Microsoft Certified Technology Specialist; SQL Server 2008, Database Development  2008. Sarajevo Graduate School of Business: Finance and Accounting for non-economists  2008. Centre Andre Malraux: Corso D’Italiano, Corso 1  2008. Centre Andre Malraux: Corso D’Italiano, Corso 2  2007. Cisco Systems; CCNA 4 – WAN Technologies  2006. Cisco Systems; CCNA 3 – Switching Basics and Intermediate Routing  2006. Cisco Systems; CCNA 2 – Router and Routing Basics  2005. Cisco Systems; CCNA 1 – Networking Basics  2003. Center of Technology Excellence: Computer Aided Project Development  2002. Center of Technology Excellence: Laser Technique and Applications  2005. HKD “Napredak” Beč – Deutsch-Intensivkurs  2003. HKD “Napredak” Beč – Deutsch-Intensivkurs  2002. HKD “Napredak” Beč – Deutsch-Intensivkurs

LANGUAGES  English: Fluent in written and spoken - Professional working proficiency  German: Limited working proficiency  Italian: Elementary proficiency

TECHNOLOGIES

 Excellent working knowledge in analysis, design and implementation of web applications (using PHP 4/5, Java scripts, HTML, CSS, Adobe Dreamweaver, Adobe Fireworks, Joomla, Artisteer etc.)  Excellent working knowledge and understanding of object oriented programming, Qcodo i Qcubed framework and spiral programming model  Good working knowledge in implementation and mantainance of Microsoft Dynamics CRM  Good working knowledge of database design, development and mantainance (MySQL, MSSQL)  Good working knowledge of ASP. NET, network protocols  Good working knowledge of Adobe Photoshop and principals of digital photography  Good working knowledgeof Windows operative systems.

SKILLS  Good communication skills  Good work in groups and teams; cooperative and take a leadership role when appropriate  Able to adapt to new situations and challenges; focus on good and acceptable problem solving in appropriate time;  Able to improvise and quickly troubleshoot problems in a project and work environment;  Good prioritization of project tasks according to deadlines and crises;

OTHER INTERESTS  Active member and coach assistant at Aikido and Ju-Jutsu club „Shindokan“ from Sarajevo.  Black belt holder: • Jujutsu 3. Dan Sensei • Aikido Goshin Ryu 1. Dan • Judo 1. Dan Kodokan. • Apline Skiing  Special interests in photography and art.

DRIVING LICENCE  Driving licence (category B), since April 2007.