Batman (Bruce Wayne) the Joker

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..… Because “smart” Goals Do NOT Work !

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www.davidhyner.com www.stretchdevelopment.com Its time to stop making the right choice. A new mindset for better decision making

John Hackett MD Franklin-Hackett Ltd

22 Change Alchemy

Helping organisations to change by upgrading the mindsets of their people and transforming the functioning of their processes. Decision-Making Why is this relevant?

Per day: 612 decisions

Per week: 4,900 decisions

Per year: 254,800 decisions Decision-Making is the single most important and influential business behaviour.

The most important aspect of Management Accounting

It’s never been more important!

Batman (Bruce Wayne) The Joker

Millionaire Maverick criminal Parents murdered Operates alone Vigilante Wants to bring chaos to Gotham Wants to rid Gotham of crime Doesn’t give a s**t Batman’s Problem

The Joker will do anything he wants, either by himself or through his network and cannot be stopped unless someone eliminates him. Batman’s Rule

Thou shalt not kill!! Batman’s Decision

Don’t kill the Joker

25 Direct Deaths Batman believes killing is WRONG Right and Wrong Decision-Making Question… Right and Wrong Thinking

We love to do the right thing

We hate to do the wrong thing

We feel good or bad about our decisions based on whether we believe them to be right or wrong Right and Wrong Thinking

Built into our mental processing from childhood

We all operate with it to some degree

It shows up in every decision we make

We are often unaware we are using it What’s right and wrong based on?

Our values

Our feelings

Our pre-conditioning

Our morals What is reality based on?

Cause

Effect

Implications Reality doesn’t care about our values, morals, feelings and pre-conditioning! Right and Wrong doesn’t exist…

We made it up! Brain Capacity for Thought and Feeling

Feeling

Thought Brain Capacity for Thought and Feeling

Thought Not much room left for thought!

Feeling Right and Wrong functioning puts us into “Feeling” mode more often than “Thinking” mode. You are dealing with this in yourself and others all the time.

Business requires thought, not feelings! Options-Based Decision Making What’s it based on?

Cause

Effect

Implications What’s it based on?

The facts of the situation

The possible courses of action

The implications of the various actions

Making a choice based on what best suits the situation It doesn’t require us to make value judgements or moral choices.

It’s about letting the situation guide your mind to the most appropriate decision. Brain Capacity for Thought and Feeling

Feeling This gets us to here…

Thought Batman’s Problem

Batman (Bruce Wayne) The Joker

Batman believes killing is WRONG

What was going on in Batman’s brain when he decided not to kill the Joker? Feeling

25 Direct Deaths How do we avoid right and wrong judgements when making a decision? Questions to Use

What are the facts of the situation?

What options are open to us here?

For each option, what is likely to happen if we pursue it?

How will we manage these implications?

What is the best option given the circumstances we are faced with? Questions to Use What are we trying to accomplish?

What’s the situation at hand?

What facts are available?

How will this work in practice?

What are the business priorities?

What criteria can we use to make a decision?

How intelligent would it be to…? The 5 Why’s

The problem

1st Why?

2nd Why?

3rd Why?

4th Why?

5th Why? The Importance of Ethics

“Principles that govern a person’s behaviour or the conducting of an activity.”

“Our desired state of affairs”

Batman’s Decision

Options Effect Implications

Do nothing Crime continues to Certain further death escalate and destruction

Try to bring the Joker may be Possible further death Joker to justice contained and possibly and destruction peacefully restricted from further criminal activity

Kill the Joker The Joker is prevented Further death and from further activity destruction prevented Which fits the situation the best? Time to kill the Joker! The Message…

You make better business decisions when you dispense with right and wrong judgement and use your mind to make an options-based choice.

BREAK Light refreshments served.

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66 Panel Question Time

67 The End Feedback survey and presenter’s slides to follow via email

Thank you for attending and have a safe trip 68