PAGE | 2 | Dupaco Opens 2nd Learning Lab Location PAGE | 7 | Immigrant Builds Credit, His American Dream

PAGE | 3 | Dupaco Unveils Brighter Way to Bank Online PAGE | 8 | Dupaco Helps Member Launch Local Business

PAGE | 4 | Thank You for Using Your Credit Union! PAGE | 9 | Collaboration Helps Member Buy 1st Home Dupaco’s Collin Olson visits with Dupaco member Ceonte Brown on Oct. 20 at the San Marnan Learning Lab in Waterloo, Iowa, during the credit union’s PAGE | 5 | Know Better, Do Better PAGE | 10 | Community is Our Middle Name: A Chronology Thank Use payout celebration. Although the Thank Use campaign has ended, you are welcome to learn, earn and save any time at Dupaco. (G. Brown photo)

ANNUAL REPORT 2016 EDITION DUPACO COMMUNITY CREDIT UNION

THE FINANCIAL HOME YOU OWN | ESTABLISHED 1948 | ACCOUNTS FEDERALLY INSURED BY NCUA You Are Welcome To Learn, Earn and Save at Dupaco Any Time DUBUQUE, Iowa—When their credit union’s services— Boever earned $110 in Thank Jolene Boever likes something, loans, savings, checking, credit Use cash. The payout was auto- she lets you know it. card and e-statements. matically deposited into partic- That’s why the Dubuque “I’m a cashier, so when cus- ipating members’ savings accounts woman says she’s a “walking tomers used their Dupaco card on a day that celebrates the billboard” for her financial to pay, I’d say, ‘Check your cooperative difference— cooperative. She loves to tell International Credit Union Day, others about how Dupaco Oct. 20. Community Credit Union can “They’re always there for “My $110 meant a lot to me,” help them—just as the co-op me if I get myself into a Boever said. “It came at a perfect has been there for her for nearly time, right before Christmas, SCENE IN: 2016 pickle, which everyone Jolene Boever (left) visits with Dupaco’s Kadie Donovan at the Hillcrest Road branch in Dubuque, Iowa. As 40 years. and it was well needed at that a member of Dupaco for nearly 40 years, Boever earned $110 during Dupaco’s Thank Use campaign. The “If I like something, I’m going does from time to time.” time. I had some gifts I didn’t credit union has been there to help Boever through every stage of her life. (M. Blondin/Dupaco photo) to say it,” Boever said. “That’s think I would be able to swing, the Greek in me.” — Jolene Boever, longtime and that helped me buy them.” divorce, homeownership, home this going for my kids if they Most recently, Boever found Dupaco member Boever was encouraged to repairs, debt consolidation and would like to keep the house,” opportunities to spread the join Dupaco by her late father, so much more. word about Dupaco’s Thank Ken Palm, when she was a young “My dad and Number of members who joined Dupaco Use campaign. Thank Use, and find out how adult. She felt connected to my uncle built in 2016. Dupaco provides 45-plus During the 2016 campaign, much you get back,’” Boever the credit union immediately, my home for minutes of one-on-one financial more than 45,000 members said. “If they didn’t know how and she hasn’t looked back. their mother. 11,622 education to each new member. collected $2.85 million-plus in to check it, I would give them Dupaco has been by her side It’s not a Thank Use cash for their member- Dupaco’s number, because I can through all the ups and downs palace, but it’s ship longevity and for using rattle it right off.” of life—starting over after my home. Now I have to keep Boever said. “I’m trying to make it, and I’m doing it. And Dupaco has been there to help me.” Boever said her credit union always has her best interest More than Number of members Total members in mind. who have been with who participated 45,000 10,640 “They are almost like family Dupaco 20+ years to me,” she said. “They’re always there for me if I get Number of states More than myself into a pickle, which where participating 45 Total Thank Use Plus 5 other countries: members reside everyone does from time to paid to members $2.85 Canada, England, Greece, million Israel and Switzerland time. They are there for me to help me find a solution.” Highest total Total number of combined Thank Use paid to membership years 568,012 a single member $345 dupaco.com/ThankUse Welcome to the Financial Home You Own Credit Union or Bank: What’s the Difference? On behalf of the Dupaco Community Credit Union Board of Directors Dupaco is so not a bank. We’re a “financial cooperative.” The more we do for and staff, I’m delighted to present your credit union’s 2016 annual each member, the better all our members do! When we help our members save report. It highlights Dupaco’s pursuit of fulfilling our mission: money—with a savings account, lower loan rates, fewer service fees, low-cost To improve the financial lives of our more insurance, the list goes on—we help grow the whole credit union. than 95,000 members, each of whom is an owner of the credit union. Joe Hearn, President and CEO Credit Union Bank Organization Not-for-profit cooperative For-profit corporation Primary objective Meet member/owner needs Maximize profit Ownership All members who are, by Stockholders who may or may not definition, users of services be customers or users of services Directors Volunteers Paid directors Decision-making Member controlled; one vote per Only stockholders vote; one vote member (each member/owner per share of stock (more stock has the same power) means more voting power) Distribution of Dividends issued to members Dividends issued to net income and used for capital development, stockholders only additional locations, equipment, etc. for members Community links Owners/leaders reside or have Owners/leaders may live an interest in the community anywhere in the world; headquarters could be anywhere in the U.S. Rates/products Offer better overall rates and Rates and fees may not be lower fees due to the nature favorable because of for- of the organization and its profit status of banks dividend distribution Generation of capital Generated only through Generated through income income stream stream and/or issuance of stock Who benefits Members/owners Stockholders Taxes Yes. Property, sales, employer- Yes. Property, sales, employer- related, monies and credits tax related and income on reserves in Iowa SCENE IN: 2016 Deposit insurance National Credit Union Federal Deposit Insurance Dupaco President and CEO Joe Hearn visits with members during the credit union’s 67th Annual Meeting of the Administration (NCUA) Corporation (FDIC) Membership in Peosta, Iowa, on Feb. 28. (D. Klavitter/Dupaco photo) 2 2016 ANNUAL REPORT

SCENE IN: 2016 BOARD OF DIRECTORS Following the annual meeting, Dupaco board members Randy Skemp (from left), Jeff Gonner, Steve Chapman and Ron Meyers take the oath of office. (D. Klavitter/Dupaco photo) Renee Poppe Chair of the Board Vice President of Customer Service, Medline Industries, Dubuque, Iowa

Bob Wethal Vice Chair Vice President of Patient Care Services and Chief Nursing Officer, Mercy Medical Center, Dubuque, Iowa Board Leadership Recognized DUBUQUE, Iowa— • Renee Poppe, Chair of the Board Dupaco Community Credit Our Vision • Bob Wethal, Vice Chair Denise Dolan CCUV* Union would like to recog- To be our members’ lifetime financial home. • Denise Dolan, Secretary Secretary nize the individuals who • Steve Chapman, Treasurer, Chair of Investment/Asset County Auditor, maintained leadership Our Mission Liability Management and Salary Savings Plan Over- Dubuque County, roles on its board of To improve our members’ financial sight Committees Dubuque, Iowa directors during 2016. position and build valued relationships by • Jeff Gonner, Chair of Audit Committee Since their election delivering personalized financial advice, • Ron Meyers, Chair of Marketing Committee or appointment at the products and services. • Ron Mussehl, Chair of Business Lending and Nomination 67th Annual Meeting in Committees February 2016, these volunteer directors have contributed • Andy Schroeder, Chair of Credit/Delinquent Loan Committee significant time and expertise to the benefit of the credit • Randy Skemp, Chair of Personnel Committee J. Stephen Chapman union and its members: dupaco.com/board Treasurer Vice President & Chief Operating Officer, Auxiant, Madison, Wis., and Dupaco Opens 2nd Learning Lab Location Cedar Rapids, Iowa WATERLOO, Iowa—Designed to deliver innovative ways for full-service transactions. of serving its members, Dupaco Community Credit Union’s • A collaboration station to explore money matters with newest branch opened in August 2016. on-site staff. Members and guests celebrated the opening of the San • Free personalized financial coaching sessions through Jeff Gonner Marnan Learning Lab, located at 1946 Schukei Road in Money Makeovers and Credit History Lessons. Director Waterloo, during a ribbon-cutting ceremony and open • Technology tables to experiment with mobile deposit, Chief Financial house Sept. 28. set up eNotifiers or learn about mobile payments. Officer, Medical Modeled after the Dupaco Learning Lab in Peosta, the While the branch is new, Dupaco’s methodology remains Associates Clinic & Health Plans, new full-service branch was designed to explore and test tried and true—delivering personalized financial advice Dubuque, Iowa innovative ways of helping members understand money to improve its members’ financial positions. and find financial solutions. It features: • Video-teller kiosks operated by remote Dupaco staff dupaco.com/locations

Ron Meyers Director Principal, Wahlert Catholic High School, Dubuque, Iowa

Ron Mussehl Director Owner, Ron’s BP Convenience Stores, Dubuque, Iowa

Andy Schroeder SCENE IN: 2016 Greater Cedar Valley Chamber of Commerce representatives join Dupaco board, staff, members and community partners in a ribbon-cutting ceremony at the San Marnan Learning Lab in Director Waterloo, Iowa, Sept. 28. (D. Klavitter/Dupaco photo) Director of Development, Sisters of Charity of the Blessed Virgin Mary, Dubuque, Iowa Shared Branching Offers Homestyle Convenience The CO-OPSM Shared Branch network keeps members connected to Dupaco Community Credit Union—no matter where they go. Through this expansive network, Dupaco members have fee- Randy Skemp CCUV*, CCUD** free access to their money at more than 5,000 participating Director credit union branches nationwide. Retired, With shared branching, members can make deposits, cash and Cartegraph Systems, Inc., Dubuque, Iowa check withdrawals, loan payments, transfers and more as if they were at their own financial cooperative. That’s the credit union difference. co-opsharedbranch.org * Certified Credit Union Volunteer ** Certified Credit Union Director SCENE IN: 2016 Dupaco’s Andrew Houy announces the action during the Sixth Annual Great Cardboard Boat Races in Dubuque, Iowa, July 31. All proceeds benefited the Housing Education and Rehabilitation Training program, of which Dupaco is a partner. HEART helps at-risk high school students learn marketable trade skills. (D. Klavitter/Dupaco photo)

Dupaco Community Credit Union is a full-service financial cooperative headquartered in Dubuque, Iowa, USA. It serves residents of Iowa, southwest Wisconsin and north- west Illinois. It has more than $1.51 billion in assets and more than 95,000 members. Contact Information: 3999 Pennsylvania Ave. • P.O. Box 179 Dubuque, IA 52004-0179 (563) 557-7600 / 800-373-7600 • www.dupaco.com

Dupaco and the Dupaco logo are registered trademarks of Dupaco Community Credit Union. Copyright 2016. All rights reserved. 2016 ANNUAL REPORT 3 Money Makeover Paves Way SENIOR LEADERSHIP TEAM Joe Hearn President & Chief to Homeownership Executive Officer DUBUQUE, Iowa—Mark DeRuyter moved to Dubuque to 2015. Houy reviewed the new member’s entire financial help his wheelchair-bound mother. Then his brother moved picture and helped him create a game plan. in. The family shared a cramped, two-bedroom apartment— Houy showed DeRuyter how to address some issues on and desperately needed more space. his credit report, approved him for a small-limit Dupaco A free Dupaco Visa® credit card and gave him a Credit Coach loan to Number of free Money Money Makeover build his credit. With the low-interest loan, the money showed DeRuyter that is borrowed is secured in the member’s savings account Makeovers provided in 2016 2,008 that homeownership for the term of the loan. The member earns interest Leo Costello was possible. dividends on the Senior Vice “I walked into Dupaco one day and walked out feeling money held in Number of Credit Coach President, like my entire life had changed,” he said. savings while Business DeRuyter first met with Dupaco’s Andrew Houy in late payments to 557 loans opened in 2016 Development the loan help build credit. “Mark is like a lot of our members. He’s a really bright guy, and he was very motivated,” Houy said. “He just needed the tools to get moving in the right direction.” When Houy explained how Dupaco could help, it sounded too good to be true. DeRuyter had always had Matthew Dodds negative experiences with banks. Chief Operating “Then I remembered this is a credit union,” he said. Officer “They’re doing what’s best for their members, and that makes a huge difference.” Six months after his first meeting with Houy, DeRuyter’s score had soared, allowing him to buy his first house— a four-bedroom, walkout ranch that more than doubled his family’s living space. The first thing DeRuyter did was build his mom a handicap-accessible ramp. SCENE IN: 2016 “Dupaco got me started on the road I needed to take,” With the help of Dupaco, member Mark DeRuyter was able to build his credit with a Credit Coach DeRuyter said. “I can only see it getting better from here.” Steve Ervolino loan and purchase his first home. Dupaco’s Credit Coach loan secures the money borrowed Chief Information in your savings account for the term of the loan, earning interest dividends while you make Officer payments and establishing credit at the same time. (M. Blondin/Dupaco photo) dupaco.com/makeover

Danielle Gratton Dupaco Arms Members with Financial Education Chief Financial Officer Dupaco Community Credit Union believes and loan calculators to help you master that when you know better, you do better. 11,690 your money. As a cooperative, Dupaco is committed to Number of times content on the Daily Life Events: Planning for life’s major offering sound financial advice and educa- Dupaco blog was viewed in 2016 changes can help you meet your financial tional tips and tools to both members and goals. Tackle every stage of your financial non-members. 17,027 life, from graduation to marriage to buying Many financial resources are just a click Number of people reached through a home. away at Dupaco’s online Learning Center. on-demand educational webinars and Daily Dupaco Blog: Dupaco experts Content is organized by outcome (what Money Clips educational videos offer advice on a variety of topics to help David Klavitter you’d like to accomplish), your specific life you through all that life throws your way. Chief Marketing stage and content type (blog, webinar, etc.). Education Events: Dupaco offers in- Officer Explore these resources at Dupaco’s Learning Center: person seminars and both live and on-demand webinars. Know Your Money: From budgeting to credit scores, Dig deeper into understanding your money—any time, financial success is at your fingertips. anywhere. Master Your Money: Dupaco offers budget, savings dupaco.com/LearningCenter

Dupaco Unveils Brighter Way to Bank Online Todd Link Senior Vice Dupaco’s Shine Mobile Banking got a facelift in 2016, and the due date. Payees are President, Risk making the online banking experience brighter than ever. stored for easy access, and $11,422,108 Management & The mobile app launched Oct. 4 with a sleek, new look future payments can even Total dollars deposited via 28,449 Remote Delivery and more member-friendly features, including: be made automatically. mobile deposit transactions in 2016 Picture Pay: Pay bills from your phone by taking a Quick Balance: Register picture of your bill stub and entering the amount to pay your device to allow one- 53,612 touch access to your account Number of members who used balances without having Shine Online Banking in 2016 to log in. PIN login access: For Nancy TeKippe safe, faster access, create a six- to 10-digit PIN for Senior Vice mobile banking logins. President, Coupon app: Save while shopping with thousands of Service merchant coupons. Delivery Quick transfers: Save transfers, such as loan payments you don’t want on a fixed schedule, for future one-touch access. eStatements: View and sign up for eStatements. Travel notices: Notify Dupaco of upcoming travel plans to have Card Services adjust the level of fraud SCENE IN: 2016 Dupaco member Roger Langkamp accesses his money on the go using Shine Mobile Banking. The detection on your accounts. Dollar Dog mobile app now offers more member-friendly features. (M. Blondin/Dupaco photo) dupaco.com/mobile Mascot & Top Dog

As of Dec. 31, 2016, Dupaco members resided in all 50 states, plus the District of Columbia, Puerto Did You Know? Rico and 17 other countries: 2 7 |1| U.S. |10| Italy 9 |2| Canada |11| Greece 8 1 |3| Mexico |12| Congo 10 11 16 |4| Guatemala |13| India 3 13 |5| Honduras |14| Vietnam 5 14 17 4 6 |6| Venezuela |15| Singapore 12 15 |7| England |16| Japan |8| France |17| Guam |9| Switzerland |18| New Zealand

18 4 2016 ANNUAL REPORT Thank You for Using Your Credit Union! Report from the President & CEO – Joe Hearn To be genuinely impactful, no In addition to earning members cooperation and mutual self-help. one person can go it alone. more than $2.85 million in Thank Today, more than 95,000 That’s the essence of Dupaco’s Use, Dupaco’s giveback also took members, nine democratically member-owned, cooperative the form of advice and services elected volunteer board members structure. And thanks to your like our new Bright Track credit and nearly 400 employees work participation, your credit union score tracking, a valuable addi- together for the economic grew even more vibrant in 2016! tional benefit of membership betterment of everyone, lifting Our Thank Use campaign was accessible through Shine our members and communities. designed to demonstrate that, Online and Mobile Banking. Our staff is passionate about as a credit union, Dupaco is more Dupaco continues to pursue serving our members and than local. We’re a financial and fulfill its mission to serve making a positive difference. cooperative, owned by you and and enrich the lives of our Because Dupaco is a financial your friends and neighbors. members. This ideal is as true cooperative—owned by its The more members use their today as it was in 1948, when members—decisions about credit union, the more everyone 10 Dubuque Packing Company rates and product and service benefits—you, the member, employees founded the credit offerings are always made in and Dupaco. union on the philosophy of the best interest of the overall membership. Dupaco has a longstanding history of paying above-market rates. We’re proud of giving back to our loyal savers. We couldn’t have logged this success without our members, 2016 HIGHLIGHTS and we wouldn’t be here with- Opened San Marnan Learning Certified by the U.S. out our tireless directors who Lab in Waterloo, Iowa. Department of the supply our team the tools and Treasury as a Community Development Financial Institution. support to get the job done. That SCENE IN: 2016 as part of their partic- Members more than is the power of participation. Dupaco President and CEO Joe Hearn thanks those who helped make the San Marnan Learning Lab in Waterloo, ipation in the Thank received $2.85 Iowa, a reality during his speech at the ribbon-cutting ceremony Sept. 28. (M. Kuhl/Dupaco photo) million Use campaign. Provided Bright Track With a great year now on the credit score tracking and books, here’s what’s trending: education as an enhanced Members set as part of their credit We’ll see an increased hundreds of members review their dedicated volunteers. Their focus more than member benefit in Shine Online and Mobile Banking. a new record, $4.4 union’s annual focus on thrift and systematic entire financial picture through remains you and your well-being. saving million Holiday Club. savings—including helping our free Money Makeover This dedication is exemplified Rolled out a host of kids learn early to make saving service. During these one-on- by longtime director Richard Staff vigilance more than in fraud Shine Mobile Banking $1.8 enhancements, including prevented million losses. a lifelong habit! one consultations, members Burgmeier, who decided not to Picture Pay, PIN login access, quick transfers, In general, higher interest learn how to cut costs, build seek an 11th term. We thank statement viewing, travel notification feature, An increase quick balance and coupons. rates are good news for savers. savings, establish short- and Dick for his nearly 31 years of Membership grew to of more than more than 95,000. 7% Please know Dupaco will long-term goals and improve service and unwavering commit- continue to offer competitive their overall financial well-being. ment to Dupaco. Please join Named a Top Workplace by An increase The Des Moines Register. rates on both deposits and loans. Financial planning seminars me in welcoming Ron Meyers, Deposits exceed of more than $1.21 billion. 9% More members are realizing proved valuable to hundreds who was elected to the board Recognized as Business of the value of Dupaco Insurance of members and were made in February. the Year by the Dubuque Assets total more An increase Services. Overall activity has been available remotely via webinars Heartfelt thanks to all of you of more than Area Chamber of Commerce. than $1.51 billion. 13% brisk, and it should be noted that, and recorded content on our for participating in the financial in this soft insurance market, website. home you own. For the seventh time in Crystal Performance Award Loans outstanding An increase “Top Performing” policy reviews benefitted hun- In the meantime, remember: of more than eight years, Raddon Raddon Financial Group nearly $900 million. 12% Financial Group recog- dreds of members who were Dupaco is your cooperative. nized Dupaco as one of the 10 “Top Performing” able to reduce their premiums. Please know you’re represented credit unions in the United States with more Joe Hearn, President and CEO Dupaco capital Exceeding Dupaco continues to help by an outstanding board of reserves remain 14% than $1 billion in assets, based on the credit extremely strong. of assets union’s 2015 performance. Audits Reaffirm Dupaco’s Financial Health, Practices DUBUQUE, Iowa—In 2016 Dupaco again received clean bills of financial health from an independent auditor, as well as state and federal examiners. “It’s a hallmark of a well-managed organization,” Dupaco Chief Financial Officer Danielle Gratton said, adding that the clean reports can be attributed to the diligent work throughout the year of the credit union’s Audit Committee. The accounting firm of RSM US LLP in January 2016 performed the independent Certified Public Accountant audit of Dupaco’s 2015 financial statements, as well as its compliance with federal regulations and management practices. The State of Iowa Division of Credit Unions and the National Credit Union Administration audits reviewed Dupaco’s financial statements, security standards and adherence to regulations, policies and procedures. In addition, in January 2017 Dupaco was again rated 5-Stars by BauerFinancial, which recog- nizes the credit union as “one of the strongest financial institutions in the country.” SCENE IN: 2016 Dupaco’s Traci Nichols helps members Darrion Price and Janice Tarver on Oct. 20 at the First Avenue branch in Cedar Rapids, Iowa. (B. Kaplan photo) Dupaco Continues to Protect its Members Safeguarding members’ financial infor- • Trusteer Rapport—malware-protection mation remains a priority at Dupaco software from IBM Security—is available Community Credit Union. within Shine Online Bank- And the credit union’s ing at no cost to members. vigilance is paying off. 1,792,106 The software protects Dupaco staff prevented Number of Dupaco Visa® credit card members’ computers more than $1.8 million transactions conducted in 2016 against malware, which in member fraud losses can steal personal and in 2016. financial information. “Fraud shifts, adapts and moves at a • Dupaco’s eNotifier Alerts, accessible very rapid pace,” said Todd Link, senior within Shine Online Banking, allow vice president, Risk Management & members to monitor activity on their Remote Delivery at Dupaco. “But our accounts—helping them detect team is committed to meeting these potentially fraudulent transactions. challenges head-on.” • Dupaco uses social media and its Dupaco members have access to a online Learning Center to educate variety of products and services aimed at both members and non-members about keeping their financial information safe: fraud prevention. For example, Dupaco • Dupaco’s EMV (Europay, MasterCard® recently broadcast via Facebook Live SCENE IN: 2016 and Visa®) chip-enhanced Visa credit to show viewers how to spot an ATM Dupaco staff learn about deciphering counterfeit bills from Special Agent Michael Hawkins of the U.S. Secret Service (left) in Dubuque, cards help combat counterfeit-card skimming device. Iowa. The safety and security of Dupaco members is job no. 1, which is why fraud-training sessions like this are critical. Sessions also dupaco.com/fraud were held in Waterloo and Cedar Rapids, Iowa. (M. Kuhl/Dupaco photo) production. 2016 ANNUAL REPORT 5 Know Better, Do Better Report from the Chair of the Board – Renee Poppe

STATEMENTS OF FINANCIAL CONDITION

DEC. 31, 2016 AND 2015

ASSETS 2016* 2015 Loans to members**, net of allowance for loan losses (2016–$9,815,000; 2015–$8,582,000) $890,163,539 $792,821,469 Cash 7,365,609 7,095,829 Interest-bearing deposits in financial institutions 109,354,274 87,500,822 Investments Securities available-for-sale 405,646,048 358,132,339 Accrued interest receivable 3,378,504 3,257,370 Property and equipment, at depreciated cost 28,639,654 25,844,877 Other assets Deposit—National Credit Union Share Insurance Fund (NCUSIF) 11,037,458 10,343,752 SCENE IN: 2016 Other 59,664,137 54,315,386 Dupaco volunteer Chair of the Board Renee Poppe prepares to lead her first board meeting on March 18. (D. Klavitter/Dupaco photo) TOTAL ASSETS $1,515,249,223 $1,339,311,844 LIABILITIES AND MEMBERS’ EQUITY 2016* 2015 On behalf of my fellow elected board members, I’m Liabilities honored to report that your credit union continues to pursue Savings accounts $737,479,703 $699,417,778 Share draft accounts 169,709,804 155,867,837 and fulfill its mission to serve and enrich the lives of our Term share certificates 312,321,939 258,742,324 Notes payable 75,000,000 20,038,516 more than 95,000 members—who also are owners of the Accrued expenses and other liabilities 6,469,425 6,235,518 credit union! Total liabilities $1,300,980,871 $1,140,301,973 In 2017, we anticipate that our 100,000th member will Members’ equity Appropriated reserves $55,621,473 $51,723,942 join Dupaco. And, thanks to your participation in another Unappropriated reserves 159,457,879 144,770,929 Unrealized gain on securities available-for-sale (811,000) 2,515,000 great year, our future together looks brighter than ever. Total members’ equity $214,268,352 $199,009,871 In addition to being a volunteer Dupaco director, I am TOTAL LIABILITIES AND MEMBERS’ EQUITY $1,515,249,223 $1,339,311,844 blessed to lead as many as 500 customer service employees **Includes 1,439 business loans totaling $270,558,377 for 2016 and 1,315 business loans totaling $244,420,829 for 2015. at a health care manufacturer and distributor in Dubuque. STATEMENTS OF INCOME I am continuously focused on what truly serves our team FOR THE YEARS ENDED DEC. 31, 2016 AND 2015 and our customers. * I’ve always believed this: When you know better, you do 2016 2015 Interest income better. I’ve seen over and over that, at Dupaco, education Loans $42,814,932 $38,967,698 Investments 11,468,270 13,222,406 is key. The very essence of Dupaco is people helping people. Total interest income 54,283,202 52,190,104 Although we’ve grown and changed over the years, that Interest and dividend expense 9,646,157 8,095,724 core essence is what we still stand for and what we Net interest income 44,637,045 44,094,380 Provision for loan losses 4,692,614 4,231,806 embed in all the ways we pass knowledge along to our Net interest income after provision for loan losses 39,944,431 39,862,574 member-owners: Other income 23,128,350 20,087,779 • Money education through Money Makeovers and Credit Operating expenses 44,488,300 37,044,301 NET INCOME $18,584,481 $22,906,052 History Lessons. Transfer to appropriated reserves 3,897,531 3,670,780 • Member-centric products, such as Shine Online Banking, Allocated to unappropriated reserves $14,686,950 $19,235,272

low-cost loans and insurance. *Unaudited.

® • Low-interest Visa credit cards. HOW THE INCOME DOLLARS ARE SPENT • Services like Picture Pay and Bright Track credit score MEMBER BENEFITS* EXPENSES

B D monitoring. C A Dividends paid to members 12.1% E Loan losses 6.1% • And fee-free access to it all through Dupaco’s Mobile A B Thank Use 4.1% F Operating expenses 16.0% SM E App and 5,000 CO-OP Shared Branches nationwide. H C Community growth/enrichment 1.1% G Salaries and benefits 28.0% I’ve honed my career as an employee advocate and, F D H G Reserves 29.0% Occupancy 3.6% hopefully, a motivator. I know that when people are not *46¢ of every $1 earned went toward member benefits during 2016. stressed about money, their sense of well-being increases, and they’re happier and more engaged in everything they do. OTHER STATISTICS When someone takes full advantage of all that Dupaco Equity/Asset Ratio: 14.14% Membership: 95,992 offers, it also helps someone else—members helping % Increase $ Increase % Increase $ Increase members, teaching one another how to get, and stay, ahead. Assets 13.14% $175,937,379 Loans 12.28% $97,342,070

Dupaco believes in a lifetime relationship. We’re interested Deposits 9.47% $105,483,507 Membership 7.51% — in every season of your life, whether you’re building credit, ASSETS* DEPOSITS* buying a new house or saving for retirement. For us, being there for you at every turn is why we’re here. And that’s what $1,500,000,000 $1,200,000,000 $1,400,000,000 means the most to us. $1,100,000,000 $1,200,000,000 $900,000,000 Dupaco is more than local. As a values-based financial $1,000,000,000 $700,000,000 cooperative, we’re committed to transforming how banking $800,000,000 $600,000,000 $500,000,000 is done so we can help enhance the lives of our members— $400,000,000 $300,000,000 whether we do that directly through their financial well- $200,000,000 $100,000,000 being or indirectly by making the community more livable 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 and vibrant. MEMBERS* LOANS* Our member-owned cooperative structure ensures that Dupaco’s focus is the best interest of our members. Dupaco is 100,000 $900,000,000 90,000 $800,000,000 a genuine member advocate that puts people before profits. 80,000 $700,000,000 It’s a financial jungle out there, so stick with the financial 70,000 $600,000,000 60,000 $500,000,000 50,000 home you own—and the folks who truly know you. $400,000,000 40,000 $300,000,000 30,000 Cooperatively yours, 20,000 $200,000,000 10,000 $100,000,000

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Renee Poppe, Chair of the Board *Through December 2016. Your savings federally insured to at least $250,000 by the National Credit Union Administration (NCUA), a U.S. Government Agency, backed by the full faith and credit of the United States Government. 6 2016 ANNUAL REPORT Member Builds Relationship with First Community Trust CEDAR FALLS, Iowa—Paula TePaske is a loyal credit Members interested in service is too good to not take union member. So, when the longtime Dupaco member Who can benefit: advantage of,” she said. dupaco.com/trust needed direction on how to handle some retirement investment or estate-planning services. funds, she turned to her financial cooperative. Contact: For a no-obligation consultation, contact First Dupaco put the Cedar Falls member in touch with Community Trust at (563) 690-0029 or (319) 859-3461. Jim Liddle of First Community Trust. The credit union partners with FCT to bring its members a full line of trust, investment, retirement and wealth-manage- “We’ll continue to grow our relationship with ment services. FCT as I look toward retirement,” TePaske said. “That’s all it took,” TePaske said. “The first time I met “Without income coming in, it’s going to be more with Jim, I really liked him. He’s totally service oriented important to be careful with our funds, so I am and could see a lot bigger picture than I was able to see.” going to look to them to guide us.” Over the past couple of years, FCT has continued TePaske believes Dupaco members of any age to serve as a financial advisor to not only TePaske, can benefit from the services available through but to her husband, Lon. their credit union’s partnership with FCT. “This Jim Liddle Suzana Sumar

Insuring Hope dupaco.com/insure Dupaco Helps When No One Else Would The Perks of Membership CEDAR RAPIDS, Iowa—Jenay Sullivan had beaten “It’s amazing, because we had about half as much Average amount Dupaco members saved in thyroid cancer not once, but twice, when she found coverage for me before,” Sullivan said. “It’s very annual insurance premiums in 2016 when herself in a different kind of battle. comforting to know that if anything should happen they switched to Dupaco Insurance Services. A couple years ago, the Cedar Rapids mom of three to us, our children would be well taken care of.” $275 and her husband both wanted to replace outdated life Lyons also reviewed the couple’s auto insurance policies. insurance policies. While her husband was approved, By moving those policies to Dupaco Insurance Services, that they can see which company works best for us Sullivan was declined for medical reasons. Sullivan saved about $360 in annual insurance premiums. instead of going to just one company and getting After she had been cancer free for six years, Sullivan Dupaco leverages credit union membership to take their quote.” decided to try again. This time, she turned to Dupaco advantage of additional discounts on products. The To receive a free, no-obligation insurance quote, call the Dupaco Insurance Services. credit union has access to insurance through about a Insurance Services team at 800-373-7600, ext. 210; email Senior insurance agent Brian Lyons worked with dozen companies to offer members the most competitive [email protected]; or visit dupaco.com/insure. Sullivan last fall, helping her obtain the life insurance rates available. policy she had been wanting. “I plan on staying with them,” Sullivan said. “I like Dupaco Insurance Services is only licensed in the states of Iowa, Illinois, Wisconsin and Minnesota.

Tim Bemis Janelle Ayers Pam Baal Ken Bowers Mark Kremer Brad Langan Keith Langan Emma Lazore Brian Lyons Chris Rogers Dupaco Financial Services Helps Who can benefit: Members interested in retirement-planning services. Position Couple for Retirement Contact: For a no-obligation consultation, contact Dupaco Financial DUBUQUE, Iowa—As Charles “We wanted to reduce the investment guidance provided Services at 800-373-7600, ext. 2305, or visit dupaco.com/invest. and Margreet Ryan neared herd to one cow and keep by Dupaco Financial Services. retirement, they wanted to that cow close to home,” The couple first turned to tread that line of some growth Securities offered through LPL Financial, Member FINRA/SIPC. take a different approach to said Charles, who has a lot of DFS to help position them Insurance products offered through LPL Financial or its their finances. experience with dairying. “We for their retirement years— but safe growth.” licensed affiliates. The investment products sold through LPL Financial are not insured Dupaco Community Credit Union Over the years, the Dubuque wanted something that had a seeking stability in their The Ryans said DFS has deposits and are not NCUA insured. These products are not obligations of Dupaco Community Credit Union and are not couple had worked for various good, solid reputation and investments, but enough been able to deliver on their endorsed, recommended or guaranteed by Dupaco Community financial goals, and they will Credit Union or any government agency. The value of invest- employers, accumulating a track record, and we’ve found growth to keep up with ment may fluctuate, the return on the investment is not pension fund here and a that in Dupaco.” inflation. continue seeking their guaranteed and loss of principal is possible. The opinions voiced in this material are for general information only and pension fund there. Their The Ryans have become “You never know what guidance. are not intended to provide specific advice or recommendations for any individual. To determine which investment(s) may investments were scattered, loyal Dupaco members, expenses lay ahead of you “We don’t change our be appropriate for you, consult your financial advisor prior and it was time to bring utilizing everything from when you’re elderly,” said horses in the middle of the to investing. everything under one roof. savings accounts to Charles, 79. “You have to stream,” Charles said. dupaco.com/invest

Dan Smith, CFP® Michael Schroeder Suzan Martin-Hallahan, CFP® Michael Poppen David Andrew Cole Schmelzer

Dupaco is more than local. It’s a not-for-profit Did you credit union owned by members. It doesn’t have know? outside investors or stockholders calling the shots. That means members control their money and reap the benefits. In addition to financial education, new products and enhanced services, Dupaco provides members higher rates on savings, lower rates on loans and fewer fees. This puts even more money directly into our members’ pockets. Compared to Iowa bank rates and fees, the Credit Union National Association (CUNA) estimates Dupaco provided $14,605,302 in direct financial benefits to its 91,681 members during the 12 months ending September 2016. These benefits are equivalent to $159 per member or $303 per member household.* At a credit union like Dupaco, your money stays right here, helping your friends, neighbors and community.

*CUNA quantifies direct financial benefits by comparing Dupaco loan rates by account type, Dupaco deposit rates by SCENE IN: 2016 account type and Dupaco fees to those of Iowa banks. Of the $14,605,302, 28 percent is attributed to lower loan Dupaco’s Alex Gaul (left) and Jim Doyle participate in the filming of a Dupaco Money Clips video Feb. 9 at the Peosta Learning Lab with Happee Smith rates, 38 percent is attributed to higher deposit rates and 34 percent is attributed to lower/fewer ATM transaction Productions, of Dubuque, Iowa. Money Clips is a series of short video segments intended to help members navigate life’s events and keep them on fees, credit card fees and mortgage fees. solid financial footing. View the videos at dupaco.com/MoneyClips . (M. Kuhl/Dupaco photo) 2016 ANNUAL REPORT 7 Credit History Lesson Helps Members Get Money Ahead DAVENPORT, Iowa—Patrick and Brenda Mirocha were credit coaching and considerable savings for the family. according to Patrick. in the process of adopting their 3-year-old daughter Over the phone, the Mirochas participated in a free “Now we can build up a safety net for ourselves last year when they received a fortuitous phone call. Credit History Lesson, learning how to drive up— and afford to put away money for our daughter for Dupaco Community Credit Union’s Tammy Wood and maintain—their credit scores. Wood showed the her future, too,” he said. reached out to the Davenport couple because she couple how Dupaco could save them money on their Dupaco saved the couple $3,000 on their auto wanted to help them save money. It was the first of auto loans and help them tackle some credit card loans. A home equity loan paid off their credit card many long-distance phone conversations that led to debt. The timing couldn’t have been more perfect, debt, cutting those monthly payments in half. Patrick said the savings were unexpected and made a huge

More than Number of free Credit History Lessons Dupaco provided to members in 2016. The lessons teach members how to drive up their credit 10,200 scores, consolidate debt and pay less.

difference in the family’s finances. “They weren’t making any major mistakes,” Wood said. “But by rearranging their debt, it ensured they will do even better financially in the future. And they deserve it.” Because of their experience, the couple decided to open a checking account with direct deposit at Dupaco, even though the closest physical branch is more than an hour away. “With today’s technology, I can do everything from here hassle free and be very happy,” Patrick said.

dupaco.com/CreditHistory

SCENE IN: 2016 Dupaco uncovered unexpected savings for Brenda and Patrick Mirocha. The timing couldn’t have been more perfect for the couple, who recently adopted their daughter, Lucy. (M. Burley photo) Immigrant Builds Credit, His American Dream CREDIT SCORE MAKEUP ANAMOSA, Iowa—Adolfo Murillo came to the United Miller said. “I told him, ‘I’m not giving up on you.’” States six years ago, bringing only his visa, a pair of Murillo, his girlfriend and his two daughters moved AMOUNT OWED PAYMENT HISTORY (percentage of credit (i.e. on-time pays shoes, a Nike shoebox full of socks—and a lot of hope. into their Anamosa house in September. Their family limits available) or delinquencies): “The American dream was possible,” said Murillo, has since grown by two huskies, which his girls had • More weight on current payment history who was born in Rome and later moved to Mexico City. long wanted. He began building his life in the United States, “It’s the most Number of loans working at a Cedar Rapids auto dealership and renting beautiful house a house for his family. Paying more than $1,200 a on the planet,” 29,134 Dupaco made in 2016 % % month in rent, Murillo was ready to work toward Murillo said. 30 35 another American dream: homeownership. But he “The feeling of owning a house, there is nothing like didn’t know how to get there without credit. that feeling.” “Our culture believes strongly in paying your stuff To schedule an off, so I had no debt. But I had no credit,” Murillo said. appointment with His coworkers encouraged him to reach out to a Dupaco mortgage Dupaco’s Sylvia Miller. When they met in February, % lender, call 10 Miller said he needed to first build his credit. She 800-373-7600, % explained how credit works and helped him open % ext. 204. 10 15 a checking and savings account, a Dupaco Visa® credit card and a small personal loan. Murillo did everything Miller asked of him, and by fall his credit score had skyrocketed—jumping from NEW CREDIT TYPE OF CREDIT LENGTH OF ACCUMULATION • Installment (raises) CREDIT 0 to 669. He was ready to buy his first house. in the last vs. revolving (lowers) “He was doing everything we are all doing—he 12–18 months: • The more finance Sylvia Miller • Number of company loans, the earned his money, paid his taxes, sent his kids to school. credit inquiries lower the score • Opening dates He just needed somebody to say, ‘You’re worth it,’” dupaco.com/loans

POLICY FOR THE PEOPLE

SCENE IN: 2016 Dupaco’s Aaron Plein (left) illustrates the credit union’s positive member impact to State Sen. Dan Zumbach at the Iowa State Capitol in Des Moines March 9. More than 20,000 credit union members live in Zumbach’s legislative district. (D. Klavitter/Dupaco photo)

dupaco.com/PoliticalAction

Dupaco is a Thrifty Refuge LOANS $2,500 AND LESS LOANS $500 AND LESS Dupaco helps members in a short-term pinch and coaches them to the goal Number of Loans Made 9,123 2,614 of financial independence. That’s because the credit union is a not-for-profit Average Loan Balance $1,092 $398 cooperative where people are worth more than money. Average Interest Rate 12.20% APR 11.27% APR More than one out of three consumer loans made by Dupaco is a small-dollar loan Loan Fees Charged $0 $0 of $2,500 or less. In 2016, Dupaco made 9,123 loans that were $2,500 or less. Repayment Terms Flexible Flexible Lending Initiatives LOAN ACTIVITY DUBUQUE, Iowa—In the cooperative spirit of giving back to its members, Dupaco continues 2016 2015 to offer products and services geared toward improving members’ financial positions. Total Outstanding Loans $899,978,539 $801,403,469 Loan pre-approval: Before shopping for your new or used vehicle, get pre- Outstanding Loans as % of Member Savings 74% 72% approved for a loan at Dupaco so you can go out and find a vehicle that fits both Total Loans Disbursed $690,800,000 $606,500,000 your needs and your budget. Real Estate Loans Disbursed Exceeded $250.5 million Exceeded $210.5 million Rate reductions: Rewarding members for the depth of their relationship with Consumer Loans Disbursed Exceeded $314.0 million Exceeded $267.8 million * Dupaco, a bonus rate discount of up to 0.45 percent APR is available to members Business Loans Disbursed Exceeded $126.3 million Exceeded $128.2 million who apply for a new consumer loan. If your loan is less than 75 percent of the value Loan Delinquencies as % of Loans Outstanding .92% 1.06% of the vehicle or motorcycle you’re purchasing, we’ll knock another 0.15 percent off Net Loss from Charge-offs and Member Bankruptcies $3,258,836 $3,329,278 your loan rate! (Not applicable to boat and RV loans.) Delinquencies and Losses (compared to national averages) In line with national averages In line with national averages Dealership financing: Dupaco has partnered with dozens of auto dealerships Loan Applications Reviewed 60,138 52,076 ** so you can obtain Dupaco financing right at the dealership . Loan Applications Approved 39,611 35,208 *Rate discount is based on credit union account relationships and is subject to credit qualification. ** Subject to credit qualification and member eligibility. % Approved 66% 68% 8 2016 ANNUAL REPORT BRANCH GUIDE 18 Branch Locations to Serve You HILLCREST

3299 Hillcrest Rd.• P.O. Box 179 Dubuque, IA 52004 Phone: (563) 557-7600 Platteville Toll Free: 800-373-7600 Fax: (563) 584-2241 Aaron Plein Cedar Falls Dubuque PENNSYLVANIA Manchester Asbury

3999 Pennsylvania Ave. Waterloo Dubuque, IA 52002 Dyersville Peosta Galena Phone: (563) 557-7600 Toll Free: 800-373-7600 Fax: (563) 690-0069 Andrew Houy Carroll Cedar Rapids SYCAMORE

1465 Sycamore St. Dubuque, IA 52001 Phone: (563) 557-7600 Toll Free: 800-373-7600 More than 5,000 Shared Branch Locations Fax: (563) 557-7763 dupaco.com/locations Jim Klostermann KEY WEST

2245 Flint Hill Dr. Dubuque, IA 52003 Dupaco Helps Member Launch Local Business Phone: (563) 557-7600 Toll Free: 800-373-7600 MANCHESTER, Iowa—Barry Funke had long been attracted obtaining a loan to cover the upfront costs. Each time, Fax: (563) 584-2003 to Dupaco Community Credit Union’s competitive rates. But he was denied because he was “too high of a risk.” Kevin Weber the Manchester man became a lifelong member after the Then someone encouraged Funke to reach out to Dupaco. ASBURY credit union gave him a chance when no other financial would. Manchester Branch Manager Kelly Ruegnitz dug deeper 5865 Saratoga Rd. Three years ago, Funke was on his way to work in the than just his credit score, which had dipped because of Asbury, IA 52002 Phone: (563) 557-7600 early morning hours when he hit black medical bills. She crafted a plan to loan Toll Free: 800-373-7600 Fax: (563) 557-6223 ice, sending his vehicle off a railroad Funke the startup funds he needed, Dawn Kress bridge. The accident left him paralyzed. “Dupaco cares about you and using his truck as collateral. HY-VEE wants you to succeed.” Number of Dupaco member 400 S. Locust St. — Barry Funke, owner of Dubuque, IA 52003 4,274 households that had one or $50,000 Median business loan amount Phone: (563) 557-7600 Funke Auto Shine, a Dupaco Toll Free: 800-373-7600 more business accounts in 2016 Fax: (563) 690-1110 member business Wes Hendricks Funke remained hospitalized for three Funke Auto Shine opened its doors PEOSTA months and was unable to work for nearly in Manchester on April 1.

185 Peosta St. two years as he underwent physical therapy to regain “I was getting so used to being told no. It was huge Peosta, IA 52068-9691 Phone: (563) 582-2805 strength in his legs. While he remains paralyzed, he can that Dupaco was willing to help,” Funke said. Toll Free: 800-373-7600 now walk with the help of crutches. At Dupaco, he knows he’s more than a number. Fax: (563) 582-2714 Last year, Funke was ready to work again. It was a neces- “Dupaco cares about you and wants you to succeed,” Leslie Biver sity, with mounting medical bills making it more difficult Funke said. “I’m just very thankful to be alive and to have DYERSVILLE to make ends meet. With plans to launch an auto-detailing people who are here to help me. I owe them a lot.” 807 Ninth St. SE business, Funke turned to several local banks in hopes of Dyersville, IA 52040-2325 dupaco.com/business Phone: (563) 875-2795 Toll Free: 800-373-7600 Fax: (563) 875-2796 Jim Doyle MANCHESTER

1200 W. Main St. Manchester, IA 52057 Phone: (563) 927-6187 Toll Free: 800-373-7600 Fax: (563) 927-6307 Kelly Ruegnitz WILLIAMS BLVD.

3131 Williams Blvd. SW Cedar Rapids, IA 52404 Phone: (319) 366-8231 Toll Free: 800-373-7600 Fax: (319) 364-0507 John Heavens 1ST AVENUE

110 35th St. Dr. SE Cedar Rapids, IA 52403 Phone: (319) 366-8231 Toll Free: 800-373-7600 Fax: (319) 247-9630 Nick Cannavo 4TH AVENUE SE

501 4th Ave. SE Cedar Rapids, IA 52401 SCENE IN: 2016 Phone: (319) 364-0291 Dupaco assisted member Barry Funke to recover from an auto accident and start his business, Funke Auto Shine, in Manchester, Iowa. (M. Blondin/Dupaco photo) Toll Free: 800-373-7600 Fax: (319) 365-7445 Joe Bisenius as indirect lending specialist. Judy Folken was promoted to senior Julie Petsch was named mortgage Scott Mangin was named con- deposit operations representative. lending processor. SAN MARNAN sumer/mortgage lending consultant. Tina Hamel joined Dupaco as Steven Ramos was promoted to 1946 Schukei Rd. Tonya McGlaughlin was named contact center representative. member service representative. Waterloo, IA 50702 assistant vice president, branch Jennifer Hanniford was promoted Dan Reinert joined Dupaco as Phone: (319) 234-0381 STAFF manager. to vice president, marketing contact center representative. Toll Free: 800-373-7600 Announcements of 2016 Collin Olson was promoted to communication. Stephanie Reinert was promoted Fax: (319) 234-0394 member service representative. Cindy Hilkin was promoted to con- to consumer lending processor. Tonya McGlaughlin Carroll, Iowa Kyle Passick was named member sumer lending consultant supervisor. Camilo Ruiz joined Dupaco as Amy Meyer was promoted to service representative. Andrew Houy was promoted to network security administrator. W. MULLAN member service representative. Megan Redmond was named branch manager. Michelle Runde joined Dupaco branch manager. Meghan Hurst was promoted to as mortgage lending processor. 218 W. Mullan Ave. Kerri Trecker was promoted to Waterloo, IA 50701 community outreach and education Tyler Schroeder was promoted consumer lending consultant. Marlie Russell joined Dupaco as Phone: (319) 235-0381 representative. to member service representative. Chris Johanns was promoted to card services representative. Toll Free: 800-373-7600 Tina Sivola joined Dupaco as virtual lending consultant. Abby Scherrman was promoted Fax: (319) 234-1084 Cedar Rapids, Iowa member solutions consultant. Josh Johnson was promoted to to consumer lending consultant. Dylan Buls Leslie Alvarez joined Dupaco as member service representative. David Schick was promoted to community outreach and education Dubuque, Iowa Angie Kafer was promoted to member service/lending consultant/ CEDAR FALLS assistant. Brandie Backes joined Dupaco member service/lending consultant. operations assistant. Joe Bisenius was named assistant as workflow developer. Rachel Keeler was named Kellie Schmitt was promoted to 3301 Cedar Heights Dr. vice president, branch manager. Abbey Bahl was promoted to relationship development specialist. contact center representative. Cedar Falls, IA 50613 business lending processor supervisor. Julie Kempen joined Dupaco as Katie Schueller was promoted to Phone: (319) 277-3940 Erin Bubenyak was named mort- Toll Free: 800-373-7600 gage/consumer lending consultant. Matt Bell joined Dupaco as soft- mortgage lending processor. finance specialist. Fax: (319) 277-8912 Nick Cannavo was named branch ware developer. Melissa King was promoted to Ashley Schultz was promoted to manager. Jim Bemboom joined Dupaco as assistant vice president, community accounting supervisor. Megan Redmond Eric Gilmour was named mort- card services supervisor. outreach and education, Southeast Jenna Shultz was named member Manny Calderon was promoted Iowa territory manager. service representative. GALENA gage/consumer lending consultant. John Heavens was named assis- to member service representative. David Klavitter was promoted to Amanda Sisler was promoted to 11375 Oldenburg Ln. tant vice president, branch manager. Nacole Carlyle was promoted to chief marketing officer. consumer lending processor. Galena, IL 61036 Diana Millage relocated as mort- mortgage servicing representative. Rachel Kluck was promoted to Casey Smith joined Dupaco as Phone: (815) 777-1800 Claire Cook was promoted to teller service supervisor. mortgage lending closer. Toll Free: 800-373-7600 gage lending processor. Fax: (815) 777-1919 Mary Mullenix was named member deposit operations representative. Jill Knepper was promoted to Sheena Smith joined Dupaco as service representative/trainer. Lori Cray joined Dupaco as member help desk representative. member solutions consultant. Vicky Vondran Jillane Shultz relocated as member service representative. Michelle Knuckey was promoted Stacey Smith was promoted to service/lending consultant/operations Tera Cuellar was named cash to member service/lending consul- consumer lending consultant. PLATTEVILLE assistant. management specialist. tant/operations assistant. Ben Strautmann was promoted Robert Daughters was promoted Sherry Leeser was promoted to to member service representative. 1100 E. Business Hwy. 151 Jillissa Stratton joined Dupaco Platteville, WI 53818 as member service representative. to help desk representative. vice president, marketing intelligence Jess Theisen joined Dupaco as Phone: (608) 348-4499 Felicia White-Carson was promoted Dawn Davis was promoted to lead and strategy. member service representative. Toll Free: 800-373-7600 deposit operations representative. Tyler Loucks joined Dupaco as Nick Thurm was promoted to Fax: (608) 348-9505 to member service representative. Linda Whittington joined JoJean Decker was promoted to member service representative. business lending processor. Jo Roling Dupaco as a community outreach member service/inclusion specialist. David McElroy joined Dupaco as Jason Tomkins was named and education representative. Jenny Deininger joined Dupaco data architect. interactive teller/contact center CARROLL Courtney Woltz joined Dupaco as as member service/lending consultant. Tammy Merkes was promoted to representative. member service representative. Devon Douvikas relocated as deposit operations proof representative. Lynn Tomkins joined Dupaco as a 503 W. Hwy. 30 Dupaco Financial Services adminis- Alex Metcalf joined Dupaco as mortgage lending processor. Carroll, IA 51401 credit analyst. Jeff Tschiggfrie was promoted Phone: (712) 792-1735 Cedar Valley, Iowa trative assistant. Toll Free: 800-373-7600 Dylan Buls was named assistant BJ Duehr joined Dupaco as relation- Sara Meyer was promoted to to member service representative. Fax: (712) 792-1874 vice president, branch manager. ship development specialist. consumer lending processor. Melinda Vize joined Dupaco Amanda Durham was promoted Jamie Millius was promoted to as accounting payroll/benefits Kathy Steffes Mackenzie Damm joined Dupaco as community outreach to consumer lending consultant. human resources representative. representative. ACCESS YOUR MONEY and education representative. Andy Ehrlich joined Dupaco as RJ Montes was promoted to Tonya Vogt joined Dupaco as an Marina Henriksen was named junior credit analyst. assistant vice president, branch coach. accounting payroll/benefits Dupaco members can access their money wherever they member service representative. Lisa Elskamp was promoted to Alison Muir was promoted to representative II. member solutions supervisor. teller service associate/trainer. Kyle Wagner was promoted to go—whether it’s a traditional branch or CO-OP Shared Chris Hurley joined Dupaco as mort- Melissa Even joined Dupaco as Brittany Muntz was promoted to member service representative. BranchSM, Shine Online or Mobile Banking, Privileged Status gage/consumer lending consultant. Majda Karajic was promoted to mortgage lending closer. relationship development specialist. Mike Wild joined Dupaco as ATMs or an interactive teller machine at locations such as member service representative. Dan Ferris was promoted to member Kathy Napp joined Dupaco as information technology administrator. Covenant Medical Center in Waterloo, Iowa. Michael Lampman joined Dupaco service representative. senior internal auditor. dupaco.com/StaffUpdates 2016 ANNUAL REPORT 9 Collaboration Between Programs Helps Member Buy 1st Home DUBUQUE, Iowa— Tami Paisley is proof positive of of Dupaco MoneyMatch—the savings account that the power of partnerships. matches your effort. Thanks to a collaborative effort between Dupaco It’s an Individual Development Account in which Community Credit Union and local nonprofit organi- the savings of a participant are matched by a grant zations, the single mother of two traded her cramped from either the Dupaco R.W. Hoefer Foundation or apartment for the first home she’s ever owned. the Iowa Credit Union Foundation. The savings and matching funds are used to purchase a specific Number of nonprofit and community wealth-building asset. Paisley used MoneyMatch to help purchase a three- organizations Dupaco supported throughout 2016 243 bedroom home in downtown Dubuque in 2016. But it’s not just any home. It’s a symbol of the strength of “It feels good. I appreciate everything the city of community partnerships. Dubuque and Dupaco have done to get me here,” Paisley’s property was renovated through the Housing Paisley said. Education and Rehabilitation Training program. HEART, Paisley is among the latest successful participants which receives financial support from Dupaco, aims

SCENE IN: 2016 Thanks to a collaborative effort between Dupaco Community Credit Union and local nonprofit organizations, Tami Paisley, a single mother of two, has traded her cramped apartment for the first home she’s ever owned. (M. Blondin/Dupaco photo)

to teach at-risk high school students trade skills through community-revitalization projects. Thanks to those behind HEART, the once-rundown house looks brand new—breathing life into not only the home but the neighborhood as well. Paisley’s only regret is that she didn’t access these community-driven programs sooner. She had been struggling to scrape together a down payment on a home when she turned to MoneyMatch in 2014. The program forced her to systematically save, an empower- ing experience that showed her homeownership was possible after all. “Now I know that you can put money away to SCENE IN: 2016 Members of the Four Mounds Foundation, the Dubuque City Council and Dupaco celebrate a housing project completed by the Housing Education and get something you want in life—whether it’s a car, Rehabilitation Training program on Jan. 19. The Jackson Street house was the 30th project completed by HEART since 2004. (City of Dubuque photo) dupaco.com/foundation a home or going to college,” Paisley said.

The U.S. Department of the Treasury in 2016 certified Dupaco as aCommunity Development Financial Institution, which designates specialized Did you organizations serving low-income communities and people who lack access to financing. The certification provides additional tools to enhance the know? credit union’s long-standing efforts in low-income and underserved communities. Dupaco Helps Members of All Ages–Including Kids Dupaco Community Credit Union knows that teaching topics and more: its youngest members the three pillars of money • Teach them to save savviness—save, spend and share—will make their • Teach smart spending 7,246 lives richer (literally!) and more rewarding later. • Encourage sharing Number of DoPack It’s never too early to talk to children about money. Whether the child is a toddler Kids’ Club members And Dupaco makes it easy for parents to empower or a teenager, these resources help as of Dec. 31, 2016 their kids to make their own financial decisions and parents teach kids how to soar out Dupaco members age 12 and younger are automatically value their money. of the nest into a bright financial future. members of DoPack. Dupaco’s parenting section at dupaco.com/parenting Dupaco experts also are available for dupaco.com/parenting features tips and tricks for talking to kids about these one-on-one personal financial guidance.

SCENE IN: 2016 Dupaco’s Dylan Buls (far right) mentors high school students during the Cedar Valley Junior Achievement® of Eastern Iowa Titan Challenge in Waterloo, Iowa, on Nov. 16. The daylong competition increases students’ understanding of running a business while competing for the chance to win a scholarship. (C. Pontzius/Junior Achievement photo)

Notes Bearing Interest |1| Brenda Atkinson, IRA specialist, access to trusted financial services. honored by the Iowa Credit Union Founda- in which the company operates. Marketing Conference. Katie Schueller, received her Certified IRA Professional |5| Jennifer Hanniford, vice tion with a 2016 Community Impact Award |10| Digger Kurt, financial data finance specialist, was selected to crash the designation after passing the exam. president, marketing communication, for making a difference in his community analyst, was selected to participate in Iowa Credit Union Convention. Ashley |2| Matt Dodds, chief operating officer, was selected by the TH Media’s bizTiMES through philanthropic and charitable the Credit Union National Association Schultz, accounting supervisor, was selected was sworn in to the Iowa Credit Union as one of its 2016 Rising Stars. These investments. Bob also was inducted into Governmental Affairs Conference in to crash the CUNA CFO Council Conference. League board. The board represents the individuals are chosen annually for the Junior Achievement® of the Heartland’s Washington, D.C., in early 2017. |13| Based on their leadership and partici- collective interests of Iowa’s 92 credit unions leadership, community volunteerism and Business Hall of Fame for achievements, |11| Joe Ervolino, senior infor- pation as CUNA crashers the previous year, and their more than 1 million members. being a model in their personal and ethics and community involvement. mation systems administrator; Rachel an opportunity to be a Crasher Mentor was |3| Paula Ervolino, member service professional roles. |8| Melissa King, assistant vice Kluck, teller service supervisor; Abby extended to Dylan Buls, assistant vice manager, was recognized as an Up and |6| Joe Hearn, president and CEO, president, community outreach and Scherrman, consumer lending consul- president, branch manager, at the Iowa Credit Coming Leader by the Dubuque Women’s was appointed to the Credit Union education, southeast Iowa territory tant; David Schick, member service Union League convention, and to Tammy Leadership Network at its annual Women Executives Society board of directors for manager, was selected to participate in representative/lending consultant/opera- Wood, relationship development specialist, of Achievement Awards. Also nominated 2016–17. CUES is dedicated to educating the 2016 Iowa Innovation Group, which tions assistant; and Peter Spinoso, at the GAC. Tammy also was selected for for awards were Michelle Becwar, Donna and developing credit union CEOs, directors challenges participants to identify new community outreach and education assistant, the inaugural Donald R. Meyers Advocacy Digman and Jill Gogel. and future leaders. Joe also was recognized ways to improve how credit unions provide graduated from Dale Carnegie® Training. Award and earned a scholarship to partici- |4| Danielle Gratton, chief financial as one of Dubuque’s “Movers, Shakers and financial guidance to their members. |12| The Crasher Program allows young pate in the CUNA GAC in Washington, D.C., officer, was elected as vice chair of the Newsmakers of 2016” by the Dubuque |9| Mark Kremer, insurance credit union professionals to attend confer- in early 2017. Iowa Credit Union Foundation board. The Chamber of Commerce. agent, garnered a spot in the Top 100 ences and participate in separate growth foundation works to help Iowans through |7| Bob Hoefer, strategic consultant Agents for Life Sales. This recognition is opportunities. Jared Levy, relationship dupaco.com/StaffUpdates grants, scholarships and programs focused and retired Dupaco chief executive officer, based on all agents who represent development specialist, was selected to on financial literacy and by providing was among three credit union leaders Auto-Owners Insurance in the 26 states crash the Credit Union National Association

2016 EMPLOYEE MILESTONES The following employees reached career milestones at Dupaco in 2016: 5-Year Employees Tammy Merkes Jaclyn Knopp Stacey Smith Diann Mozena (27) Pat Slattery (36) Dawn Aubrey Linda Minder Michelle Kolfenbach Justin Tauke Laurie Bell (28) Nancy TeKippe (38) Nikolas Baal Ashley Oldaker Mark Kremer Diane Kieffer (28) Gregg Liddle (42) Matthew Schromen Morgan Phelps 20-Year Employee Jeann Digman (29) Sandy Courtney (46) Abbey Bahl Donna Stence Tera Cuellar Samantha Walser Tami Rechtenbach Joseph Hearn (30) Michael Schroeder John Koppes (30) Retirements Adam Dodds 10-Year Employees 25-Year-Plus Employees Lisa Bock Lisa Elskamp Dawn Davis (25) Linda Burgess (31) Pam Baal 15-Year Employees Deb Herbst (31) Jane Hermsen Marina Henriksen Karen Bergfeld Karla Burkle Deb Digmann (25) Gloria Trierweiler Andrew Katrichis Linda Maas (25) Mike Ferris (32) Keith Chaston Angie Culbertson Patti Meyer (33) Emily Kelleher Danielle Gratton Rachel Kluck Donna Digman (26) Jessica Lehv Angie Heim (26) Nancy Laugesen (34) Jennifer Hanniford Jo Roling Laurie Leibold (36) Kelly Liddle Dawn King Chris Schlosser Rhonda Heim (26) 10 2016 ANNUAL REPORT Community Is Our Middle Name: JANUARY • Awarded Dupaco college scholarships • Partnered with First Community Trust to five high school students, recogniz- to sponsor free estate- and retirement- • Kicked off the 10-month Thank Use ing them for their scholastic standing, planning seminars for Dupaco members campaign to reward members for their extracurricular activities, personal in Cedar Falls, Iowa. active participation in the credit union. essays and financial need. • Dollar the Dog participated in the • Provided all staff with safety and JULY annual mascot soccer game on ice security training. Member and staff • Sponsored a night with the Cedar during intermission at the Cedar safety is the main priority of the Valley CourtKings, a new Minor League Rapids RoughRiders hockey game annual Dupaco training, which is basketball team in Cedar Rapids. in Cedar Rapids, Iowa. mandatory for all employees. • Sponsored Dueling Dogs at the • Partnered with First Community • Offered discounted tickets to Dubuque County Fair and Dock Dogs Trust to sponsor a free seminar on SCENE IN: 2016 Adventureland Park in Altoona, Iowa, at the Cedar Rapids Freedom Festival. estate planning for Dupaco members Jon Jackson (left), who sells refurbished furniture out of his home, participated in the Dupaco Community to Dupaco members. • Presented the “Understanding in Dubuque, Iowa. Credit Union-sponsored Community-Wide Garage Sale in Carroll, Iowa, in June. More than 90 sales were • Offered discounted tickets to Lost Credit and Bright Track” webinar. • Connected with NICC Business and registered and received free publicity in a sale directory, available online and in print. The event was Island Water Park in Waterloo to credit • Garnered the Dubuque Area Community Solutions in Dubuque to co-sponsored by the Daily Times Herald Advertiser and Carroll Broadcasting Company radio stations. union members during the summer. Chamber of Commerce Members offer members a discount on select (R. McKinsey/Daily Times Herald photo) NICC classes offered through the program. • Offered members reduced ticket prices for Dupaco Night during the FEBRUARY United States Hockey League game • During Dupaco’s 67th Annual between the Cedar Rapids RoughRiders Membership Meeting, Steve Chapman and the Dubuque Fighting Saints. and Renee Poppe were re-elected to serve three-year terms on the credit MARCH union’s volunteer board of directors. • Dupaco staff visited the Iowa State Ron Meyers was elected to fill the seat Capitol in Des Moines to meet with previously held by retiring director legislators on credit union issues. Richard Burgmeier. • The Center for Business Analytics at • The title of “Honorary Director” was Loras College in Dubuque recognized bestowed on Richard Burgmeier, who Dupaco as the 2016 Business Analytics began his service in 1985. Innovation Award recipient for demon- • Released Bright Track, a free benefit strating excellence through its con- of membership allowing members sumer-centric GreenBack Impact to access their credit scores—and campaign that paid real dividends providing tools to help them improve to its members. or monitor their scores—within • Supported Hospice of Dubuque by Shine Online and Mobile Banking. sponsoring BestFest. • Sponsored a skate party for DoPack • Offered members reduced ticket SCENE IN: 2016 members and their families at Skate prices for Dupaco Night during the Dupaco’s Megan Francois, along with other credit union staff members, press on Dollar the Dog temporary tattoos and pass out beach balls at Dupaco’s free Family Country in Asbury, Iowa. USHL game between the Cedar Rapids Fun Zone during the Delaware County Fair on July 13. (M. Blondin/Dupaco photo) • Sponsored the United States Air RoughRiders and the Dubuque Force Band’s Freedom Winds concert Fighting Saints, and between the APRIL JUNE Choice Award for Business of the Year. in Dubuque. Dubuque Fighting Saints and the • Dupaco branches participated in • Held the inaugural Community- • Invited members to Dupaco branches • Sponsored a discount ski day for Waterloo Blackhawks. Money Smart Week, which included Wide Garage Sale in Carroll, Iowa, for an ice cream sundae and offered staff volunteers at Scout Night in with nearly 100 households hosting a series of participation specials as a Waterloo, Iowa. Money Smart Week sales. reward for being part of the financial cooperative. is a statewide endeavor to promote • The U.S. Department of the • Teamed up with Waterloo Bucks personal financial education. Although Treasury certified Dupaco as a baseball to offer a double-buck-night the initiative lasts only one week of Community Development Financial promotion. the year, Dupaco provides financial Institution, which designates coaching to members free of charge year-round. • Sponsored the four-day Julien Dubuque International Film Festival in downtown Dubuque, which featured filmmakers from around the world. Dupaco members received discounted admission. The credit union also sponsored a special screening of the filmBroke, Busted and Disgusted to bring awareness to the student loan-debt crisis. • Promoted community and thrift by coordinating Community-Wide Garage Sales in Dubuque and Manchester, Iowa. Participants could register sale locations and search garage sale SCENE IN: 2016 SCENE IN: 2016 listings at no charge. Dupaco receives the Dubuque Area Chamber of Commerce’s Business of the Year Award during the Dollar the Dog enjoys learning about bike safety at the Dubuque Bike Safety Rodeo May 21. The event was organization’s annual meeting July 14 at the Grand River Center in Dubuque, Iowa. The award honors the sponsored by Dupaco, UnityPoint Health—Finley Hospital and The Bike Shack. (M. Blondin/Dupaco photo) MAY credit union’s outstanding leadership, community involvement, growth, achievement, innovation, creativity • Coordinated Community-Wide Garage Dupaco members at Chestnut Mountain • Sponsored Everyday Heroes of the and engagement. Representing Dupaco (from left): Lisa Bowers, Steve Ervolino, Deb Digmann, Digger Kurt, Sales in Platteville, Wis., and, for the Randy Skemp, Joe Hearn, Todd Link, Danielle Gratton and David Klavitter. (Digital Dubuque photo). Resort in Galena, Ill. Tri-States in Dubuque, an American Red first time, Cedar Rapids. • Offered members discounted tickets Cross event that publicly recognizes • Some ambitious employees partici- specialized organizations serving low- to a championship bull-riding event area citizens who display acts of pated in National Bike to Work Week. income communities and people who • Hosted a free family fun area at the at the Five Flags Arena in Dubuque. heroism. • Promoted bike safety to children lack access to financing. Delaware County Fair in Manchester, • Partnered with First Community where families were treated to during the annual Finley Bike Rodeo, • Sponsored the Jackson County Pro Trust to sponsor a free seminar on complimentary water, temporary sponsored by Dupaco, in Dubuque. Rodeo in Bellevue, Iowa, offering estate planning for Dupaco members tattoos, stickers and beach balls. • Sponsored the Boy Scouts Annual members discounted tickets at branch in Dubuque. • Hosted a member pool party at Mother’s Day Pancake Breakfast in locations. Flora Park in Dubuque and at the Dubuque, serving as an official ticket • Helped sponsor Music in the Gardens, outlet. a free event held on Sundays at the Aquatic Center in Dyersville, Iowa. Dubuque Arboretum & Botanical Gardens. You Are 2016 ANNUAL REPORT 11

At Dupaco, one of our guiding principles is to maintain a high level of social responsibility, community dupaco.com/events involvement and good corporate citizenship. Dupaco’s 396 employees volunteered more than 6,209 hours of their time to support area non-profit organizations and raised more than $810,000 on behalf of facebook.com/dupaco A Chronology non-profits in 2016. During the year, 151 employees supported more than four non-profits per employee. twitter.com/dupaco • Sponsored Dupaco Race Night at Award presented by Raddon Financial Hawkeye Downs, supplying free tickets Group. Dupaco also received the to members at Dupaco’s Cedar Rapids award in 2009 and 2011–2015. branch on Williams Boulevard. • Sponsored the 19th annual Music OCTOBER in the Park festival in Asbury, a free • Dupaco’s free mobile app got a family event featuring a variety of facelift, launching with a sleek, new music, entertainment, food, children’s look and more member-friendly games and family activities. features, including the Picture Pay • Sponsored two performances of bill-pay system. “Snow White” for Dupaco members • Dupaco employees and their families and their families at the Bell Tower joined in the annual Halloween Theater in Dubuque. parades in Asbury and Dubuque. • Dupaco, KAT-FM and AMC Theaters AUGUST offered the Halloween BenefitMovie • Sponsored Summerfest in Dubuque in Dubuque with two showings of to benefit the Education-to-Employ- Minions. All proceeds benefitted the ment Grant fund for the 2016–17 Multicultural Family Center’s Future school year. Talk program. • Opened Dupaco’s San Marnan • Through a partnership with the Learning Lab on Schukei Road in national Iowa College Access Network, Waterloo. conducted a free seminar for college- • Partnered with First Community bound students and their families, Trust to sponsor a free estate-plan- which explored available resources SCENE IN: 2016 Dupaco staff and families create holiday cards Dec. 3 at the Pennsylvania branch in Dubuque, Iowa. The cards were handed out while a group from Dupaco went ning seminar for Dupaco members in to help cover the costs of a college caroling through the halls of two Dubuque-area nursing homes Dec. 6. (J. Hanniford/Dupaco photo) Cedar Falls. education. • The Dupaco-sponsored Ruhl&Ruhl • More than 45,000 Dupaco members Dupaco branches on International a special screening of the filmBroke, Dupaco’s partner in education. Realtors Charity Kickball Tournament were paid more than $2.85 million Credit Union Day. Busted and Disgusted. returned to the field in Dubuque. for their participation in the Thank • Offered free on-site healthcare • Offered a poster contest for DoPack DECEMBER assessments for Dupaco staff and members, encouraging them to illustrate • Allowed members with qualifying their spouses. how they give back and help others. Dupaco loans to skip their December • Teamed up with Bloomsbury Farm Student winners were invited to the payment through the Pay Pause in Atkins, Iowa, to offer DoPack National Philanthropy Day luncheon program. members a free child’s admission to the farm with the purchase of an adult ticket. • Distributed a record $4.44 million to members who saved through Holiday Club accounts. • Dupaco Financial Services presented “Social Security: Know Your Options. Maximize Your Benefits,” a free seminar for Dupaco members, in Dubuque. NOVEMBER • Todd Link and Jill Gogel hosted Dupaco’s first Facebook Live event on how to spot an ATM skimmer device. SCENE IN: 2016 • Partnered with First Community Dupaco staff lead a discussion on exploring options after high school during Dupaco’s “Life After Graduation: SCENE IN: 2016 Trust to sponsor a free seminar on Explore Your Options” event Nov. 15 at Mindframe Theaters in Dubuque, Iowa. The event included a special Dupaco presents the check from the Halloween Benefit Movie to the Multicultural Family Center’s Future retirement planning for Dupaco showing of the film Broke, Busted and Disgusted, which addresses the student loan-debt crisis. Talk program Dec. 2 in Dubuque, Iowa. The Future Talk program helps teens become engaged and (M. Blondin/Dupaco photo) empowered in the community by teaching important life skills, including financial literacy and money members in Dubuque and Cedar Falls. management. (M. Kuhl/Dupaco photo) • Sponsored “Life After Graduation: Explore Your Options” at Mindframe at the Grand River Center in Dubuque. • Employees and their families made Theaters in Dubuque. The event explored • Selected student artwork to be used holiday cards to be distributed while • Presented the webinar “Financial Use campaign. Members received the decisions parents and teens are in Dupaco’s corporate Thanksgiving caroling at area nursing homes during Checkup—Plan for Life’s Changes.” their participation dividend and also faced with as students prepare to card. Artwork was submitted by students a card-creation workshop. • Participated in the annual Fireman’s were treated to free cookies at graduate from high school. It included of Hoover Elementary School in Dubuque, • Employees sponsored several area Parade in Key West, Iowa. families experiencing hardships by • Sponsored Family Fun Days for donating and purchasing Christmas credit union members at Chestnut gifts for them. Mountain Resort in Galena. • Dollar the Dog participated in the SEPTEMBER annual mascot soccer game on ice during intermission of a Waterloo • Hosted a ribbon-cutting ceremony Black Hawks hockey game in Waterloo. and open house at the new San • Dupaco Scholarship Program Marnan Learning Lab in Waterloo. partnered with the R.W. Hoefer • Named one of Iowa’s “Top Foundation to form the Dupaco Workplaces” by The Des Moines R.W. Hoefer Foundation College Register, ranking among the top Scholarship Program, with 10 10 companies in the midsize $2,000 scholarships to be awarded employer category. to selected applicants in 2017. • Partnered with Town Square Media, Operation: New View Community Action Agency and Courtesy Cleaners and Coin Laundry to provide donated winter garments to tri-state area children in need as part of the annual Coats for Kids program. • Partnered with First Community Trust to sponsor a free estate-planning seminar for Dupaco members in Dubuque. SCENE IN: 2016 • Recognized as one of the 10 “Top Dupaco’s Carrie Culbertson talks with Gracie Rose Godel, of Dubuque, Iowa, one of three winners of Dupaco’s Philanthropy Day poster contest, about how she gives Performing” credit unions in the United back and helps others. Gracie’s winning artwork was showcased at the National Philanthropy Day luncheon at the Grand River Center in Dubuque Nov. 17. (M. Blondin/Dupaco photo) States with the Crystal Performance My Impact: Real Stories

Jillane Shultz, at Dupaco’s Williams Boulevard branch in Cedar Rapids, Scott Mangin, at Waterloo’s San Marnan branch, helped a member get on Jamin Foust, loan consultant at Dupaco’s Hillcrest/JFK branch in helped a member confront her credit card debt and gain confidence the right track to refinance her house by using Dupaco’s Bright Track to Dubuque, credits creativity as his secret sauce in helping in her ability to achieve a brighter financial future. keep an eye on her credit score. a member-couple get money ahead.

CEDAR RAPIDS, IOWA WATERLOO, IOWA DUBUQUE, IOWA A longtime member asked me A non-member stopped in for a A couple came in seeking an for some guidance on debt Money Makeover—she needed auto loan to purchase a used car consolidation. She had been help getting her finances back into for their daughter. While reviewing working at a new job she loved for shape. She was reluctant to even their credit, I found a case of credit just over a year and felt that she was in a stable position to come in, as she had been told countless times by other card creep. Over the years, they had been putting purchases on start paying down her credit card balances more aggressively. financials that they could not help. credit, paying monthly minimums and carrying over balances. The member relied heavily on credit cards after the 2008 During her Money Makeover, I discovered that as part of her As a result, they were looking at credit card debt exceeding flood in Cedar Rapids. Helping her parents recover from the divorce settlement a few years ago, she was supposed to refinance $30,000. event, she moved in with them, cashed out her personal 401(k) the house into her name. But because of her poor credit score, It was time to get creative: I wanted to get them out from and charged many flood-repair expenses along the way. She she kept getting turned down. under this debt, get them the car loan they needed and help continues to live in her parents’ home to assist them as they To start, we consolidated several of her high-interest credit them achieve their long-term goal of homeownership. age, but she hopes to eventually purchase the house. cards into a lower-interest personal loan using her car as A Dupaco loan for these members would pay off all the credit The member was certain we would not be able to help her, so collateral—helping her pay down that balance faster and save card debt—saving them more than $200 a month in payments— she was ecstatic and grateful when Dupaco approved her for a money on interest. I then showed her how to use Bright Track, and with one monthly payment instead of seven. Within three personal loan to help her pay off her creditors. To show me how Dupaco’s free, online credit score monitoring solution. With years, they’ll be debt free, having saved $13,900 in total interest! seriously she was taking the consolidation, she asked for a pair Bright Track, she would be able to watch her credit score grow Just six months after their consolidation loan with Dupaco, of scissors and began cutting up her cards in my office. as she paid down her loan balances. the couple’s credit score improved by 100 points—giving them This member’s goal was to get her spending in check to attain A few months later, she called me back with the news that her leverage to buy a home once they’re ready! her homeownership goals, and I watched her financial confidence score had improved enough to qualify her to refinance her home. skyrocket by the time we were finished. Her home refinance alone will save her more than $50,000 in interest by dropping her down to a 15-year loan. Needless to say, One member’s Friday the 13th turned from frightful to delightful with the this new member is very happy she gave Dupaco the opportunity help of Traci Fagot at Dupaco’s Asbury branch. Unexpected expenses that were heaped onto credit cards during a home to become her new financial home. remodel demolished a couple’s credit. But Kathy Steffes, branch manager in Carroll, gave this member-couple the tools to rebuild a solid ASBURY, IOWA financial foundation. A member called me frantic and The adage is that it takes a village to raise a child. With empathy, creative on the verge of tears because thinking, a lot of love and a little luck, Andrew Houy, from Dupaco’s she was overdrawn on her check- CARROLL, IOWA Pennsylvania Avenue branch in Dubuque, helped make a member-couple’s parenting dreams come true. ing account, even after her payroll A member-couple stopped in deposit. This was on the heels of learning her tax-refund check was to the branch to refinance their going to be delayed, in turn holding up her plans to pay off a mortgage and existing home DUBUQUE, IOWA short-term, high-interest payday loan. equity line of credit. They were Two young members came to Earlier in the year, the single mom took out a payday loan surprised to learn they did not qualify for a refinance—they me a few years ago with a unique in a pinch to cover a heating bill. With a better-paying job on thought they were in good financial shape. issue they needed help with. The the horizon, she thought she’d be able to pay it off quickly at I suggested a Money Makeover to see whether we could get couple loved children and were relatively little additional cost. things turned around. We began by plugging their monthly experiencing fertility challenges. Their only hope to fulfill their But life happens, and other obligations began to pile up. By expenditures into the Dupaco budget worksheet. Both were dream of having a family was to go to a specialized doctor who the time she called Dupaco, the $700 payday loan was costing shocked by what was revealed—their credit card debt had provided a Hail Mary chance…and a tremendous bill. Each her more in interest than the original loan—and continuing to skyrocketed. During a major remodel of their home the year fertility treatment cost well into the thousands. rack up interest and accrue more fees. before, they had resorted to credit cards to cover all the As young people with few assets and little equity, the task at She realized she needed Dupaco for help. I got to work unforeseen expenses. They hadn’t realized their high balances hand seemed next to impossible, and time was of the essence. I immediately on a plan to consolidate her three loans, including were affecting their credit scores. worked with them on financing through a 100-percent home equity the payday loan, to one lower, manageable payment, saving her The budget worksheet also exposed that after making the line of credit to procure the money needed. This was their shot. on sky-high interest and fees. minimum payments on all these credit cards, they only had Ultimately, the first attempt failed, followed by another On that Friday the 13th, she realized her credit union truly about $125 left at the end of each month for extra expenses unsuccessful run. They were now well into the five-figure debt had her best interest in mind. And this member is now back on or the savings account they were trying to get off the ground. range on the two procedures. They would give it one more try, track with a plan to keep her checking account in the black! We discussed options to refinance some of the high-interest putting everything on the line and asking for assistance with credit card balances, including using one of their vehicles as collateral from her parents, who were very willing to help. Curious whether we can positively impact your financial future? collateral for a lower interest loan. More importantly, we developed A few months later, I got the call. Pregnant … with twins! Stop in to any branch, call us at 800-373-7600 or email a budget to pay down the cards faster as well as set up systematic I’m thrilled for them and excited that in due time, we’ll have [email protected]. savings to finally start building some funds for future projects. two new DoPack members to welcome to the Dupaco family! dupaco.com/makeover A prior home remodel helped lead these members to a budget renovation.

Dupaco Helps Members Stay on Bright Financial Track

As a not-for-profit financial cooperative, it’s Bright Track lets members know why their credit Dupaco’s goal to help members achieve financial score falls where it does, assigning a letter grade sustainability. to each of the five components With Dupaco Bright Track, 16,321 that make up a credit score, and members can stay on the right Number of members who received offers practical ways to improve free credit score and monitoring track managing their credit services via Bright Track in 2016 the score. score so they can pay less and Bright Track complements the save more. Bright Track launched in 2016 to one-on-one, personal service already provided by provide members access to their credit score— Dupaco credit experts through Credit History and tools to improve it—within Shine Online and Lessons and Credit Coach loans. It’s one more tool Mobile Banking. The program is a free benefit of to help members build or improve their credit Dupaco membership. scores—and gain access to better rates for both Along with providing members’ credit scores, loans and insurance.

This is an example of what Dupaco members see online through Bright Track. dupaco.com/BrightTrack