BBC Radio Scotland Analysis of Public Consultation

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Service Review of Nations Radio: BBC Radio Scotland Analysis of Public Consultation

February 2011

Prepared by Public Knowledge

Table of Contents

1. EXECUTIVE SUMMARY 3

2. INTRODUCTION 5

3. SUMMARY OF KEY THEMES 7

APPENDIX A: RESPONSES TO CONSULTATION QUESTIONS 13

Question 1: How do you listen to Radio Scotland and how often? 13

Question 2: Is there anything else you want to say about the ways you can or cannot listen to Radio Scotland? 15

Question 3: Radio Scotland has a number of commitments about news and current affairs: how well do you think it does these things? 17

Question 4: Radio Scotland has a commitment to provide significant coverage of sports in Scotland, including minority sports. How well do you think it does this? 20

Question 5: Radio Scotland also has commitments about reflecting life in Scotland: how well do you think it does these things? 22

Question 6: Radio Scotland has commitments relating to culture and creativity: how well do you think it does these things? 25

Question 7: Radio Scotland also has commitments about having programming which helps people learn: how well do you think it does these things? 29

Question 8: Radio Scotland should encourage participation by allowing listeners the opportunity to contribute in a variety of ways. How well do you think Radio Scotland does this? 32

Question 9: What do you think about the Radio Scotland web pages (bbc.co.uk/radioscotland)? 34

Question 10: Is there anything else you want to say about Radio Scotland? 36

APPENDIX B: PROFILE OF RESPONDENTS 38

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1. EXECUTIVE SUMMARY

1.1 Background

The Trust is the governing body of the BBC. Its role is to get the best out of the BBC for licence fee payers.

One of the key ways in which it ensures that the BBC is delivering its public purposes is by carrying out a rolling programme of reviews of the BBC services. As part of these reviews the Trust conducts a public consultation in order to understand the views of licence fee payers.

The Trust’s latest service licence review looked at BBC’s national radio stations in Northern Ireland, Scotland and Wales, including BBC Radio Scotland.

1.2 Consultation

The consultation ran from 11 October 2010 to 12 January 2011.

Licence fee payers were able to take part in the consultation via an online form or by completing a hard copy response. 630 people responded to the consultation.

These responses were analysed by Public Knowledge, an independent research company, on behalf of the BBC Trust.

1.3 Key Issues from the consultation

There were a number of key issues raised by respondents, it should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Support for Radio Scotland

Many respondents very much enjoy the service and are grateful for the coverage and content it provides. They rate the news highly and sports fans are very appreciative of the coverage of Scottish football. Scottish culture is thought to be well presented and respondents enjoy the opportunities to contribute to the station.

Impartiality

Although many respondents value the news from Radio Scotland, some of those who responded to the consultation claim that the station is not impartial in some areas. They state that there seems to be an anti-SNP attitude, and

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therefore a lack of support for the Scottish government, and that the news coverage is perceived as biased towards Labour.

Reflecting all Scotland

Whilst the station is seen by many to reflect Scottish life well both in programming and on-air talent, a number of respondents feel that the station is too focussed on the ‘central belt’ and Glasgow. This is mentioned with reference to topics under discussion, voices on air, and sport coverage.

Coverage of local culture

Whilst many respondents feel that Scottish culture is well represented, in particular through the range of music played on the station, some feel Radio Scotland could do more to show the full extent of Scotland’s cultural diversity. In particular respondents suggest there could be more traditional Scottish music, and more Scottish drama. Some respondents believe local events should also be featured more strongly.

Reception

Respondents comment on problems with reception, particularly those who listen or would like to listen via DAB. There are also comments about poor Medium Wave or FM coverage.

Sports Coverage

Whilst there is a wide appreciation for the sport which is broadcast on Radio Scotland, both in terms of quality and range, some respondent raise issues including a perceived over-emphasis on football in particular the ‘old firm’ teams, and calls for more coverage of minority sports, in particular those of interest to Scotland such as shinty.

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2. INTRODUCTION

2.1 About the review

The BBC Trust is the independent governing body of the BBC representing the interests of licence fee payers.

The Trust’s role is to get the best out of the BBC for licence fee payers and to secure effective promotion of its public purposes. The Trust is required to represent the interests of licence fee payers, assess their views carefully and appropriately, and have regard to the competitive impact of the BBC’s activities on the wider market. It must also ensure that the BBC observes high standards of openness and transparency.

Each of the BBC services has a ‘service licence’ which details the remit for that service, outlining the overall format and particular characteristics the output of the service should embrace. The licence also indicates how the specific service should contribute to the overall delivery of the BBC’s public purposes.

The BBC Trust is committed to reviewing each BBC service at least once during a five year cycle. This report will be considered as part of the review of the BBC’s Nation’s Radio services in Northern Ireland, Scotland and Wales. This report covers responses to the consultation on Radio Scotland.

The Trust has issued a service licence for BBC Radio Scotland which sets out what the station is expected to achieve. It is intended to be a speech-led service for adults which broadcasts a wide range of programmes reflecting the issues, events, culture and interests of the people of Scotland. In addition to local and national concerns, programmes should also address matters of UK and international significance from a Scottish perspective. Radio Scotland should provide programmes which are high quality, original, challenging, innovative and engaging.

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2.2 About the Public Consultation

As part of any review, the Trust considers a range of different types of evidence including asking licence fee payers to respond to a number of specific questions about the services through an open public consultation. This consultation was open from 11 October 2010 to 12 January 2011.

Respondents were able to reply to 10 questions either on the BBC Trust’s website or via hard copy leaflets. A total of 611 online responses and 19 hard copy responses were received.

The BBC Trust has considered a range of evidence, including the views summarised in this report, and will publish its conclusions on the Trust website (www.bbc.co.uk/bbctrust).

The responses to the public consultation were analysed by Public Knowledge, an independent research company, on behalf of the BBC Trust.

This report summarises both the key themes expressed by the public and responses to the 10 consultation questions.

This report covers replies from individuals only - responses from stakeholders and organisations can be found separately on the BBC Trust website.

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3. SUMMARY OF KEY THEMES

There were a number of key themes raised by respondents. It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Many respondents very much enjoy the service and appreciate the mix of programming. They also appreciate that it offers a purely Scottish service and value it highly. Scottish football is particularly mentioned as being well- supported and listeners enjoy the facility to listen to local matches. Respondents also mention that they value the Scottish culture, music and arts on the station. Many also recognise that there are some strong documentaries and current affairs giving the listener the opportunity to learn from the station.

Radio Scotland is by far one of the most important and valued services offered in Scotland, with regular travel reports being of particular value. –Male 16 to 24

It's the main radio station that I listen to, for a good mix of programmes as well as excellent news coverage. – Female 35 to 44

Musically i think radio Scotland does pretty well, partly because there is availability for audience participation. many presenters have a more eclectic taste than the likes of radio 1. it is refreshing to hear such variety on one station - Male 35-44

The following areas are highlighted by the respondents as important, or where there is room for improvement.

News and Current Affairs Programming

Many r espondents give positive comments on Radio Scotland’s news and current affairs programming, in particular citing its range of coverage both domestically and internationally.

it gives a good picture of what is happening in Scotland and worldwide. I have always found it to be impartial. – Female 45 to 54

Very good - Radio Scotland is one of the main news sources that I rely on – Male 55-64

I think it does these things relatively well, and certainly gives some of the most rounded summaries of news and current affairs in Scottish life and also throughout the world, and how these wider events relate to the situation within Scotland itself. – Female 16-24

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Provides excellent balanced reporting – Male 55-64

Impartiality

While, as noted above, some respondents cite impartiality as a key characteristic of Radio Scotland, others question the impartiality of the station claiming that it seems to be biased against the SNP and the Scottish Government, and supportive of the Labour party.

Yes I think there is a bias against the Snp and Tories. I think to many presenters let their support of Labour interfere with their unbiased presentation - Male 55 to 64

Get the politics sorted out. Be accurate, impartial and independent. Report and scrutinise Scottish political life. All my family and friends feel the same. Can we trust political news on bbc scotland? - Male 45 to 54

BBC Scotland does not provide impartial news coverage. It always carries a Labour / unionist slant. I use to look at the BBC scotland web site and watch the politics show ...not now ..... it is just all propaganda. I know this survey will do nothing, But a news programme should be fair and just report the news to their people .... not carefully select stories that could have been handpicked by the labour party. Please get back to truth and honesty and cut out the obvious political bias. – Male 55-64

Reflecting culture and heritage

The station is seen by many to reflect Scottish life and culture well. In particular respondents welcome the range of music including traditional Scottish music, jazz, folk and the opportunities provided for new Scottish bands and singers. Specific programmes such as the Iain Anderson and Tom Morton programmes and Radio Café are praised.

Some respondents feel more could be done to show the full diversity of Scotland’s heritage and culture. They suggest that there could be more traditional Scottish music, and that more Scottish drama could be broadcast. A number of respondents mention that they are unhappy that the duration of the Tom Morton programme has been reduced.

Very well. The cultural programmes on Radio Scotland are fantastic, and the musical programmes are better than those on other radio stations (both commercial and otherwise). Shows by Janice Forsyth, Tom Morton and Bryan Burnett are especially good, and often reflect quality modern music better than any shows on Radio 1 or Radio 2. – Male 16-24

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It does fairly well here with Arts being given a decent prominence and Edinburgh Festival, Celtic Connections etc coverage is usually tiptop. Music has always been a strong point and continues to be so with a wide range on offer from indie to easy listening well represented. - Age and gender not given

Very poor coverage of Burns night and St Andrew's day. In recent years I recall over 2 hours given to the installation of the Bishop of York one Nov. 30th, yet nothing to celebrate Scotland's national day. An exception to this is generally the Derek Bateman program on Saturday morning, which gives Scotland a view of the world and often asks how we are seen in other countries. – Male 25 to 34

Should be more Scottish/Celtic Music and more programmes in Scot's like the ones Billy Kay used to put out. And More Scottish plays - Male 55 to 64

Reflecting all of Scotland

Some respondents feel that the station does reflect all of Scotland both in news and other speech programmes, with specific reference to the ‘opt out’ news services. Others mention the variety of voices on the station, while programmes such as Out Of Doors are praised.

Some state that Radio Scotland is too focussed on Glasgow and the ‘central belt’, citing the stories covered and on air voices. They also mention that there is too much coverage of the two main Glasgow football teams and that other teams or sports seem to, therefore, get marginalised.

Nowhere has such a cultural diversity as Radio Scotland - traditional and contemporary Scottish music, comedy and literature are all given air time. The lunch-time "cafes" are very in-depth and informative. - Age and gender not given

I think there are many interesting and entertaining programmes reflecting life and culture in Scotland. This is a very strong element of Radio Scotland. I have found myself tuning into the weekly programme about bagpipe music, also geneology in Scotland and a history of faith - all have been surprisingly enjoyable listens - yet not subjects I'd normally be interested in. The breadth of indigenous voices is really appreciated. I am often surprised by the sound of different dialects - it

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makes me aware how special the differences are between areas and communities within Scotland. – Female 45to 54

Move it out of Glasgow. Stop talking about Glasgow so much and start talking about other place (and not in the sarcastic way either!) - Male 35 to 44

I think that the dominance of Glasgow and the undue prominence given to local issues such as Rangers and Celtic football clubs is unbalanced. Scotland is a very diverse nation but this diversity is not adequately reflected. I accept that this is a difficult task, but there is a long way to go. – Male 45-54

Reception

Respondents appreciate that there are a variety of methods to listen to Radio Scotland. However, the majority of comments on this topic relate to problems with reception, particularly those who listen via DAB, though there are also issues with both Medium Wave and FM. Many comment that reception is poor in the rural areas and sometimes even in urban areas. Respondents are also disappointed that they are unable to receive all programming, in particular local news programmes, via the digital broadcast.

I think the variety of ways of being able to listen are perfect, I can listen via my phone when I'm out and about, on my PC at work, via my TV. - Male 25 to 34

Given that I live only 20 miles from Edinburgh our reception is rubbish and the bandwidth for Radio Scotland is so small as to make it almost impossible to pick up. – Male 45 to 54

Dab is useless in the hills here Dab does not carry local news Digital tv is ok if you are near a set FM is the only practical portable way to listen. - Gender not given 65 to 74

The Radio Scotland medium wave reception is very poor and in some cases unobtainable. - Male 45 to 54

FM coverage poor outside the main population areas - Male 45 to 54

Sports Coverage

Respondents are appreciative of the range and quality of sports coverage on Radio Scotland, particularly football and programmes such as Off the Ball.

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Some feel that there is an over-emphasis on football and in particular that there is too much focus on Celtic and Rangers, even while acknowledging that the main football teams are based in Glasgow, and would like to see more coverage of less high profile football teams. Respondents also feel that there should be more programming based on minority sports such as shinty.

Radio Scotland provides great coverage of Scottish football. Richard Gordon and guests give fantastic coverage, debate and analysis. David Begg especially is a brilliant commentator although he is covering less games this year. – Male 25 to 34

Only football or rugby (international) seem to be broadcast. Minority and Scottish sports like shinty are very rarely broadcast. I am aware that the majority of people in Scotland follow football and this needed to be reflected in programming. – Female 35 to 44

Personally, I would prefer more minority sports coverage (hillwalking, climbing, shinty and cycling), but I understand that football draws a large audience and I think that Radio Scotland provides good coverage of this popular sport. I do enjoy coverage of Rugby when it is included in the schedule. – Female 25 to 34

Programming which helps people to learn

Some respondents feel that Radio Scotland does well in providing factual programming which helps people learn or informs them on important social issues. Others think that Radio Scotland could do better in providing such programmes. Some question this part of the station’s remit claiming that that general factual programming is well provided elsewhere on the BBC, and therefore Radio Scotland should focus on Scottish topics.

Radio Scotland documentaries are satisfactory and informative. – Female 65-74

It does it well given the other tasks it has to fulfill. It could do this much better if the mission of Radio Scotland was simplified, and was not attempting to be all things to all men and women. – Male 55-64

I would like to hear more documentaries on uplifting subjects, to continue to reflect positive and little known gems of Scottish contemporary culture and our heritage. – Female 25-34

Well if you have so much music and phone in programmes there is limited time to provide programmes from which you would learn something. I learn far more from Radio 4. – Female 55-64

Encouraging participation amongst the listeners 11 BBC Trust Review of Nations Radio – Radio Scotland February 2011 © Public Knowledge

Most respondents feel that Radio Scotland offers many opportunities for the audience to participate via text messaging, phone-ins, emails and debate programmes, as well as Facebook. Many are happy with this but there are some who feel there could be more opportunities for participation or that the internet is not necessarily the best platform for many of Radio Scotland’s listeners. Others simply do not like phone in programmes. Some suggest that the range of participants could be widened.

often encourages participation sometimes too much - any frequent listener msut get put off by the continual repeating of the number/email. The facebook content is good. - Male 25 to 34

easily accessible by free telephone. However it is annoying for those who do not have access to the internet to be told to look at the website. - Female 45 to 54

Why should we have to listen to the opinions of listeners during news programs? There should a clearer divide between that fact of news reporting and opinion. – Male 25 to 34

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APPENDIX A: RESPONSES TO CONSULTATION QUESTIONS

Please note verbatim quotes used in this section are as submitted by respondents and have not been amended for grammar, spelling or other typographic errors.

Question 1: How do you listen to Radio Scotland and how often?

Q1 – Overall Total Total % Frequently 473 77% Sometimes 132 22% Never 6 1% TOTAL NUMBER OF RESPONDENTS 611 100%

Q1a – FM Radio Total Total % Frequently 347 63% Sometimes 182 33% Never 24 4% TOTAL NUMBER OF RESPONDENTS 553 100%

Q1b – Medium Wave Radio Total Total % Frequently 123 27% Sometimes 206 45% Never 131 28% TOTAL NUMBER OF RESPONDENTS 460 100%

Q1c – Digital Radio (DAB) Total Total % Frequently 151 32% Sometimes 144 31% Never 176 37% TOTAL NUMBER OF RESPONDENTS 471 100%

Q1d – Digital TV Total Total % Frequently 95 21% Sometimes 210 47% 13 BBC Trust Review of Nations Radio – Radio Scotland February 2011 © Public Knowledge

Never 146 32% TOTAL NUMBER OF RESPONDENTS 451 100%

Q1e – Live online Total Total % Frequently 86 18% Sometimes 251 54% Never 132 28% TOTAL NUMBER OF RESPONDENTS 469 100%

Q1f – On-demand (catch up listening) Total Total % Frequently 61 13% Sometimes 253 55% Never 145 32% TOTAL NUMBER OF RESPONDENTS 459 100%

Q1g – Podcasts Total Total % Frequently 19 5% Sometimes 90 23% Never 282 72% TOTAL NUMBER OF RESPONDENTS 391 100%

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Question 2: Is there anything else you want to say about the ways you can or cannot listen to Radio Scotland?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

The majority of comments relate to the inconsistent signal for Radio Scotland whether on Digital, FM or Medium Wave. While some respondents have good reception, others mention particular areas where they cannot get a good signal. In addition some respondents are disappointed, given the poor coverage, that that the programming on DAB is sometimes different from that on the FM frequency, most noticeably for both sports coverage and local opt out news bulletins.

Positive comments about ways to receive Radio Scotland I think the variety of ways of being able to listen are perfect, I can listen via my phone when I'm out and about, on my PC at work, via my TV. - Male 25 to 34

there should be no reduction on the broad number of ways to recieve this station, particularly due to the rural and scattered population and the geography causing reception issues in many areas. – Male 25 to 34 Issues regarding ways to receive Radio Scotland Reception is poor (Digital, AM & FM) It is hugely frustrating when the signal is lost in some areas in Scotland, and not just the remote areas. With modern technology this should not happen. The MW band has poor reception for Radio Scotland and again is frustrating. One of the other annoying happenings is when you have to switch bands to continue following a programme. – Gender not given 45 to 54

I think it is appalling that reception out-with the central belt is at best patchy. I live in the highlands and can get the English stations radio 1 and radio 4 much easier than radio Scotland. Also the radio blackout between Blair Atholl and Kingusie on the A9, one of Scotland's major roads is in this age disgraceful.– Male 45 to 54

I live in Caithness and cannot listen to Radio Scotland via the house radio as they are all digital. You cannot receive Radio Scotland on digital radio in Caithness even though the other BBC stations are available. - Male 55 to 64

Digital should cover all of Scotland. – Male 55 to 64

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I would buy a DAB digital radio if I could receive Radio Scotland in my area - Hawick (I receive Freeview from Selkirk transmitter). I would listen to Radio Scotland more often on my TV if I could receive the Borders Local News on Freeview. – Female 55 to 64

The Radio Scotland medium wave reception is very poor and in some cases unobtainable. - Male 45 to 54 Unhappy about different programming on FM and DAB I really object to the fact that I bought a digital radio only to have my evening radio entertainment dominated by football. I do accept the fact that I can listen to the MW broadcast on the internet, however, there are occasions where it is not possible to listen due to the service being down. Could you not introduce a second digital radio channel as not everyone in the country is interested in football or move the football to the FM broadcast. – Male 45 to 54

Why between 6 and 8pm weekdays is the digital channel handed over to football, why can't I listen to the Brian Burrnett show on digital??????? - Male 45 to 54

Digital radio/TV would be more attractive if they carried the FM programme content. - Male 55 to 64

Local bulletins not available on digital. – Male 25 to 34

We like to listen to the Highland News bulletins and find it annoying that they are not on digital. Why not? - Female 45 to 54 Poor reception when driving Most noticeably when driving, the coverage in rural areas is very patchy. - Male 55 to 64

Reception problems evident in car when travelling to NW Scotland (approx after Perth). - Male 55 to 64

Too many areas of the country in which the signal cannot be received when driving. - Male 55 to 64

Most noticeably when driving, the coverage in rural areas is very patchy. Quite often my car radio will switch itself from Radio Scotland to Radio nan Gaidhael. - Male 55 to 64

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Question 3: Radio Scotland has a number of commitments about news and current affairs: how well do you think it does these things?

o It should provide accurate, impartial and independent news and current affairs from across Scotland, the UK and the rest of the world. o It should report and scrutinise Scottish political life and also cover the Westminster and European parliaments.

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

Many respondents comment that the news and current affairs on Radio Scotland are reported accurately and impartially, and that the commitments to news and current affairs are carried out well, with a good balance of news from Scotland, the UK as a whole and the rest of the world.

However, other respondents state that they feel there is a lack of impartiality in its political reporting with bias shown against the Scottish Nationalist Party in favour of the Labour party and Unionism. In addition there are comments that news coverage tends to focus on central belt issues. Some respondents also highlight areas where they believe there could be improvement including suggestions for more or less UK-wide news, more about the European Parliament, and more international news.

News and current affairs are good on Radio Scotland I think it does them well. One of my main reasons for listening to BBC Scotland is for the news programmes such as Good Morning Scotland. - Male 65 to 74

Radio Scotland has excellent news coverage and always from a Scottish perspective, precisely why I like listening to news on Radio Scotland. – Male 35 to 44

Radio Scotland is the only source for substantial coverage of news and current affairs from a Scottish perspective. It is quite distinctive and unchallenged in this respect. - Male 55-64

In general BBC radio Scotland offers lively debate that is balanced and impartial. - Age and gender not given Good balance The balance between Scottish and UK news is very good. Similar levels of international affairs are carried out as other domestic radio services

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(Radio 4 for example) and Radio Scotland can draw on BBC resources around the world when necessary. – Male 25 to 34

Very well and so much more incisively than a few years ago. I stopped listening to Radio Scotland news a few years ago because it seemed so parochial and lacked gravitas but now, instead of Radio 4, I listen to it all the time! I feel there is now a balance between relevant and topical current Scottish issues and world issues. – Male 55 to 64 Areas of concern Impartiality I do not think Radio Scotland is impartial at all - it may try to be impartial but there is always a Labour bias that shines through which is unacceptable. - Female 35 to 44

As regards impartiality when reporting or discussing Scottish politics there is always a distinct bias against the present Scottish SNP government. - Male 65 to 74

Radio scotland is abysmal at this, The reporters are simply rude, aggressive and biased whenever SNP / non unionist views are presented to them, they never force unionist politicians to justify their statements. – Male 45 to 54

Sometimes guest commentators come from too similar political persuasion leading to unbalanced analysis. – Male 45 to 54 Coverage too focussed on Scottish central belt I think it does a very poor job of reflecting the news across Scotland as a whole, the greatest emphasis and coverage is almost always based on events happening in the central belt, primarily Glasgow and Edinburgh. –Male 35 to 44

I live in Caithness and coverage is inclined to assume that civilisation ends at Inverness, which is arguable, but a little more reference to people in the far north would be nice. – Male 45 to 54

Other suggestions for improvement

I feel that GMS and Newsdrive provide an excellent service in terms of covering Scottish and World news. I sometimes feel that the UK perspective is not so well covered. News from Aberdeen is excellent but there is not enough of it! More opt-outs and longer bulletins would be very well received. What about a weekly half hour news programme for the North-East? This would be very popular in this area, I think. –Male 55 to 64

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I belive that there is a high standard of news and current affairs. I would like to hear more news from those countries where there are trade and cultural links. - Male 25 to 34

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Question 4: Radio Scotland has a commitment to provide significant coverage of sports in Scotland, including minority sports. How well do you think it does this?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

Sports coverage on Radio Scotland seems to be highly regarded and enjoyed by many, especially the coverage of football, with specific mentions being made about Off the Ball and the John Beattie programme. However, many respondents seem to feel that there is too much coverage of football, with not enough time devoted to other sports such as rugby as well as more minority sports. In particular the football matches featuring Celtic and Rangers are felt to dominate the schedules, perhaps at the expense of other football teams or other sports. Sport is covered well on Radio Scotland I think it does this very well, particularly more traditional sports such as shinty that would otherwise be ignored by larger/populist networks. – Female 16 to 24

Covers most sports adequately in terms of demand. For example, football is the main sport in Scotland therefore more time is, correctly, given to this. Rugby next etc etc. – Male 35 to 44

I believe the sports coverage is excellent. There is not such a demand for minority sport in Scotland and I would say there is adequate coverage. Gender not given 45 to 55

Sports coverage especially the football programs are entertaining and comprehensive. – Male 35 to 44 Areas for improvement Too much football Over-emphasis on football. Beattie's Saturday morning sports programme is a notable and welcome exception. – Male 65 to 74

I am not particularly interested in sport, but think the BBC should try harder to publicise minor sports. Too much emphasis on Football. - Male 55 to 64

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Getting better but the over concentration on SPL football is a bit of a turn-off. More features on other sports and interviews with people involved in youth and minority sports and how to get more folk involved and helping would be great. – Male 55 to 64 Not enough minority sports To be honest, I thought the definition of 'minority sport' being used was 'football outside the SPL' - yes there are occasional mentions of Shinty & national league rugby for example - but next to nothing about (examples) Women's Football, Hockey, Ice Hockey, Basketball,... – Male 35 to 44

Whilst I appreciate that football is the number one sport in Scotland, Radio Scotland would do well to remember that there are other sports that are followed and some increased coverage would be warmly welcomed by the fans of the "minority" sports. – Male 55-64

Too much emphasis of the ‘Old Firm’ teams

Again VERY Glasgow biased because of Rangers and Celtic and is very rarely critical of these two clubs when the situation warrants it. Minority sports seem to get a fair hearing. – Male 55 to 64

It succeeds very well in reporting on the Old Firm football matches in line with the Glasgow centric obsession. It is a running joke even in the central belt. 'Over to the sport for the update on the old firm...' i am a Ranger supporter and I think it is over kill. – Male 25 to 34

If you are an old firm fan then it's great but if not then it's rubbish. Football in this country is dominated by these two ridiculous teams and the rest are left with a 'second best' treatment. The bbc should also try a bit harder to bid for national games to be shown on their sports channels. – Male 25 to 34

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Question 5: Radio Scotland also has commitments about reflecting life in Scotland: how well do you think it does these things?

o The programming should fully reflect the different communities, cultures and faiths across Scotland o It should also reflect Scotland’s linguistic and cultural diversity o It should also cover events of special significance in Scotland

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

Most respondents seem generally happy with the way BBC Radio Scotland reflects life in Scotland, with specific reference to language programmes, music programmes, the different faiths which are reflected or the coverage of special events.

However, some respondents feel that BBC Radio Scotland does not adequately reflect different communities - rather it is too focussed on urban Scotland and the central belt in particular, while less coverage of the more rural communities of northern Scotland or the borders. Others comment that Scotland’s cultural diversity and events could be given more prominence on the station. Reflects life in Scotland well When these types of shows are made, I think they're done well & I generally find them interesting, regardless of the subject matter. I don't hear many of them however, could probably do with more of these. – Male 25 to 34

I feel particular mention should be made of thought for the day, always thought provoking and from a wide range of faiths. - Female 25 to 44

Radio Scotland does reflect Scotland's linguistic and cultural diversity quite well and the same applies to events of special significance such as the Mod or the opening of Parliament. – Male 55 to 64

Documentaries in particular do a good job in bringing a variety of voices from different communities to the air. – Male 55 to 64 Areas for improvement Focus on urban, central belt issues

There is clear bias towards events in the Central Belt, a very limited range of events get covered. There are no working class voices for a start. Am not aware of attempts to reflect minority groups on Radio Scotland. – Female 35 to 44

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Radio Scotland daily programme output consists largely of Scottish news, politics, football, celebrity chatter, and mainstream UK music and arts. It delivers this largely though urban Scottish white middle class voices and personalities with only one or two variations in accent or ethnic profile. In this sense the overwhelming tone coming across is urban Scotland speaking to urban Scotland. There is no significant daily programming reflecting rural Scotland. In this sense it does not reflect Scotland's linguistic and cultural diversity It does cover events of special significance in Scotland although it seems to commit significant resources more frequently to events of significance to the BBC. Proms, Children in Need, Year of Music, Edinburgh Festival. – Male 45 to 54

Scotland is a nation of regions and as such should be covered accordingly. Too much Central Belt coverage and we are still waiting for all of Scotland to be covered by a video journalist and reflected intially on the web pages. – Male 55 to 64

Coverage of Scottish Events

On the third point coverage of special events is patchy outwith Edinburgh and Glasgow - maybe because the BBC isn't being made aware of events elsewhere. Not sure how that could be tackled. - Age and gender not given

Reflecting the diversity of Scotland

I would like to hear more in depth programmes about minority cultures and religions, and to hear views which challenge both those cultures and religions and those of the majority. In terms of linguistic diversity, I think language and the context in which it is used is reflected in the culture in which it is rooted. In terms of Scots Gaelic, as well as in the languages of the diverse Asian, Chinese, Afro Caribbean and Eastern European Communities. - Female 45 to 54

At the moment, the programming reflects to some degree the different communities, cultures and faiths across Scotland, but more could be done in this direction. The programming does reflect Scotland's linguistic and cultural diversity, however more could be done with respect to this as there are many dialects and regional variations of language which perhaps don't get the exposure that they deserve. A programme on regional dialects would make interesting listening. – Female 35 to 44

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Question 6: Radio Scotland has commitments relating to culture and creativity: how well do you think it does these things?

o It should support Scottish culture and arts o It should offer a wide range of music, focussing mainly on music which is popular in Scotland but also some specialist music strands. It should support and broadcast Scottish music o It should support established presenters and performers, and as well as developing new voices and contributors.

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

Many of the respondents believe that there is a good range of music on Radio Scotland, with music being seen as one of the station’s strongest elements. It is seen to cover a variety of genres of music from traditional Scottish music through to World music, and presenters are considered knowledgeable, though there are some calls for the development of more new presenters. Some programmes receive specific mention such as the Iain Anderson and Tom Morton programmes, with many respondents commenting that they are unhappy that the duration of the latter has been cut. Some respondents also comment on the demise of the Reel Blend programme, and others state that there should be a wider variety of music.

Whilst some comment that arts and culture are likewise covered well, respondents believe that this is not as strongly supported as the music output. Some feel there should be more coverage of national events such as the Edinburgh Festival or more local events. Fulfils commitments to culture and creativity well Music programming The traditional music featured on this channel is very good, with a broad range of styles. I sometimes listen to the 'drivetime' slot which covers a very good level of popular music and is very enjoyable listen - the presenter is cheery too! - Female 25 to 34

Music is reasonably well catered for with a range of knowledgeable contributors from many backgrounds. One of the highlights of the service. – Male 55 to 64

I listen to selective music of RS, in particular Iain Anderson, excellent, intelligent, diverse. Stand-in presenters, Roddy Hart, Ricky Ross are also excellent. Brian Morton is an easy listen with interesting content and slightly off-centre delivery, no doubt influenced by broadcasting from the northern islands. - Male 55 to 64

25 BBC Trust Review of Nations Radio – Radio Scotland February 2011 © Public Knowledge

I think both Tom Morton and Ian Anderson do an excellent job of presenting new releases in an interesting, enjoyable and informative way. The cafes on at lunchtime are excellent. – Female 45 to 54

A good variety in music is offered. Shows such as Iain Anderson and Robbie Sheppard maintain a good selection of traditional Scottish music, while shows like Vic Galloway give up-and-coming Scottish bands the chance to air their music. Some specialist areas of music (e.g. Jazz) are particularly well catered for. Whilst its focus is mainly on Scottish music, shows such as Tom Morton and Janice Forsyth are important in bringing a wider variety of music to the channel. The Tom Morton show has recently been shortened by 30 minutes, which is a great shame and a worrying trend. 'Get it on' is by far one of the flagship music shows, and this should be encouraged and supported. – Male 16 to 24

I love the variety of music found on Radio Scotland, including much that I wouldn't hear anywhere else on radio. – Female 25 to 34 Culture and arts programmes Very good support of a wide range of Scottish culture and arts. - Female 45 to 54

At the moment, relatively well. The current programming supports Scottish culture and the arts well. – Female 35 to 44

Great coverage of the arts .We love the comedy(not off the ball). The festival coverage is superb and has given my family many fun afternoons in the capital. – Male 35 to 44

Dance , folk and rock music is good and stories about Scottish history and culture are very good and Radio Scotland should be very proud of their broadcasts. – Male 45 to 54

Very well in all these - some superb programmes on film, books and the arts in general. Well done!! 10/10 – Male 55 to 64

I very much appreciate BBC Radio Scotland’s wide variety of Scottish culture, arts & music and feel that in this area they are providing a good service. - Age and gender not given Areas for improvement Range of music

Where is the highland and country dance music. Take the Floor and the Reel Blend have been amalgamated into a programme which pleases nobody. All the people I know who used to listen to Take the Floor have given up as there is too much 'folk' music and not enough country dance music. It would be brilliant to have a programme of country dance music

26 BBC Trust Review of Nations Radio – Radio Scotland February 2011 © Public Knowledge

(as we used to have) it would be even better to have it on the TV too). Country dancing and highland dancing are scottish culture too. – Female 55 to 64

I think that Radio Scotland does quite well; here my only criticism is that it could reflect the huge interest that there is in traditional music by young people and I think that their voice is not being heard. – Male 55 to 64

Lacks in airplay of recent past/current popular music, such as rock, blues, and house, produced by Scottish Artists. – Male 45 to 54

Greater coverage of Scottish events

Fairly well, but there could be more Scottish and less “other cultures” - Female 75 to 84

I think that Radio Scotland makes a very good attempt to cover Scottish culture and arts. However, I think that more emphasis should be put on indigenous Scottish culture. – Male 45 to 54

Well however could feature more on the Highland and Island events such as the Mod and Festivals. – Female 16 to 24

Coverage of Edinburgh festival and Fringe is always comprehensive but there are also a great variety of cultural events throughout Scotland that could also be looked at. – Female 55 to 64

Unhappy about recent schedule changes

BBC Scotland in changing Take the floor and killing off the Reel Blend has created a programme which has offend all who used to look forward toa programme of Scottish Dance music by incorporating the folk music genre and no doubt equally offended those who listened to the Reel Blend. It should be re named The Reel Mess. – Male 55 to 64

Cutting Tom Morton's show by two hours each week means there is LESS music on Radio Scotland. This is NOT supporting established presenters. – Female 35 to 44

Support new presenters

it does support Scottish culture but could do better. Can we have more local events covered and support new presenters please. – Male 55 to 64

Arts, scottish culture, music well covered. Too many established presenters and performers and not enough support to new young voices. – Male 75 to 84

Question 7: Radio Scotland also has commitments about having programming which helps people learn: how well do you think it does these things?

o The station should provide opportunities to help listeners learn across a wide range of subjects. o It should participate in BBC campaigns to raise awareness of important social issues, such as health, adapting them where necessary for audiences in Scotland.

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

The majority of respondents seem to feel that this is done well with specific programmes such as Out of Doors positively received. Some feel that there should be more of this type of programming, for example more science or history programmes, while others would like more documentaries or programmes relating to social issues.

Others feel that the programmes could be improved, saying that the programmes have been ‘dumbed down’ and are not as good as they used to be. Does this well Some comments are from respondents who enjoy these types of programmes and would like to hear either more generally or more specific genres of programmes such as history or science. Some mention a specific slot at 11.30am which is praised.

I have heard some very interesting documentaries in the past, so there has been good work. There are so many subjects that could be explored, it's difficult to suggest areas for improvement. More educational documentaries on science would always be welcome - there is so much there, especially e.g. Scotland's rich history with science. – Male 16 to 24

Yes, great month on alcohol problems. Like the history documentaries. Could do with more of these. – Male 45 to 54

Output regarding social and health issues is very informative and professionally presented however more should be done to promote these programs to the people who would benefit from them most (socially deprived, low income households). – Male 35 to 44

I think that the Station does this very well but there is not enough of this sort of programming. Let's have this in place of generic music and comedy programming. – Male 55 to 64

Some of the documentaries are very good, this is soomething that should be on more. – Male 25 to 34

Would like more factual programming

I listen to programmes about Science elsewhere. I can't think of any programmes on Radio Scotland that cover this subject. I watch BBC Click, which is always on a stupid time on BBC News and 'The Gadget Show'. I would say that technology programmes would be mainstream listening which BBC Scotland could sell on. – Male 35 to 44

I would like to hear more documentaries on uplifting subjects, to continue to reflect positive and little known gems of Scottish contemporary culture and our heritage. A wonderfull programme called 'Out of Doors' reflects many positive issues. Chiefly covering agriculture and outdoor pursuits, this programme seems to incorporate Scottish culture and current issues. I really enjoy the variety of subjects covered and feel it has wide appeal. – Female 25 to 34

not educational/ sciencey enough. Scotland is a science hotpoint... but it's not really reflected on the station. – Male 45 to 64

The educational function of the BBC is vital to the future social and economic health of the UK. Radio Scotland is generally good at this but far more air time should be devoted to programmes of this nature. – Male 55 to 64

Room for improvement Some respondents believe that Radio Scotland could do better in this area either through increasing the volume of programming, and by improving the quality.

Badly. There seems to be an informative programme on around 11.30 am - unfortunately most people are probably out them, having put up with an annoying chat show since 10am.Why can we not get some intelligent programme at a time while people are likely to be at home? The last intelligent programme I remember around breakfast time was when Kirsty Wark used to roast her interviewees many years ago. – Female 65 to 74

Not very well. Gaelic football broadcasts are watched by non Gaelic speaking but there is no attempt to teach these listeners about Gaelic in a football environment. This would rub off on radio listeners and

stimulate an interest in the language. There is no regular magazene/documentry type programme. –Male 55 to 64

Poor to none existant. There is an occasional programme in the 11.30am slot but what else? - Male 55 to 64

Too ‘dumbed’ down Something a bit more cerebral and less 'dumbed down' would be nice for any science output. Oh, and PLEASE do something about presenters who glorify in their ignorance of maths and arithmetic!!!!! - Male 45 to 54

Could be better - overall 'dumbing down' in recent years. Compares unfavourably to Radio 4 and World Service. – Male 45 to 54

The features and docs used to be good - now they just seem to be women moaning about social issues and children and marriage. V dull. Not aware of any recent campaigns on social issues - but glad of this - this is where aunty Beeb can sound so condescending. – Male 45 to 54

Question 8: Radio Scotland should encourage participation by allowing listeners the opportunity to contribute in a variety of ways. How well do you think Radio Scotland does this?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

There is a fairly mixed response to the question. Many respondents note that there are many different ways to participate in Radio Scotland’s output via text messaging, phone-ins, emails and debate programmes, as well as Facebook. Others comment that opportunities to participate are offered frequently. However, some respondents believe that certain people may be excluded due to an emphasis on email and text participation.

There are a number of references to specific programmes, in particular ‘Call Kaye’ seems to divide respondents, with some welcoming the degree of interaction, and others being more critical.

However, some respondents consider there are too many phone-ins, and in some cases it is felt that participants aren’t always allowed to give their opinions and that programmes seem to be too selective in their choice of participants. Radio Scotland encourages participation I like the text/email in opportunities and it seems to get people involved though I very rarely contribute myself. – Male 55 to 64

I think it does this well by inviting emails, text messages, twitter feeds and other communication links. It treats every listener with an opinion with equinamity. – Female 16 to 24

Yes you have a few programs that encourage participation. This is much easier now with email and text. – Female 65 to 74

Very well. The hosts of phone / text / email in shows are exceptional at allowing a disparate selection of views be aired; whether news, sport or current affairs related. This leads to entertaining (if not educational) shows. – Male 35 to 44

Ample. Facebook, twitter, live football feeds etc... – Male 35 to 44 Areas for improvement Over emphasis on the internet and text

Easily accessible by free telephone. However it is annoying for those who do not have access to the internet to be told to look at the website - Female 45 to 54

Plenty of ways to participate but are they all usefull to the demographic? can everyone use them? - Male 45 to 54

Progammes may be too selective in participation

If your view is not the required one you are quickly sidelined. When a large number disagreed on one programme a call was put out for the Silent majority to phone in Not once but twice, It could not be accepted that there was probably NO silent majority - Age and gender not given

They do encourage participation but they also try to encourage comment from those who also hold the same view that they do themselves. Some of the subjects in the morning phone in program are so trivial that I'm sure that many switch the radio off like I do. – Male 55 to 64

Let them express their own political views not the interviewers views then you will provide a better service than you provide at the present time. – Male 75 to 84

Too many phone-ins

I hate the phone in format so the 8:45 call Kaye and the awful football phone ins drive me mad. I much prefer the contributions of say the Outdoor show or Fred McAuley, etc. – Male 35 to 44

I don't like the use of phone-ins for this purpose, particularly the 8.45am slot. I feel very strongly that it achieves nothing - indeed possibly doesn't even set out to seek conclusions - and is merely an opportunity for those of a mind to do so, to shout their views. It's cheap broadcasting which I find exceedingly irritating - that's when I haven't managed to get ot the radio to switch over in time. – Female 55 to 64

Question 9: What do you think about the Radio Scotland web pages (bbc.co.uk/radioscotland)?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

Although many respondents do not use the web pages or use them infrequently, most of those who do use them find them to be of a good standard, easy to use, informative and useful. Respondents are particularly using the web site to access the ‘listen again’ and ‘listen live’ facilities.

Some respondents, however, state that they find the pages hard to navigate and confusing and are critical of recent changes to the site. Some mention that they think the pages should be up-dated more frequently. Web pages are good or useful Respondents who like the website find it useful in providing listings for radio as well as some commentary and information, and also as a means to access the ‘listen again’ or ‘listen live’ options.

I mostly use the web-page to find a programme to 'listen again' to, although I have noticed many useful links on the 'Out of Doors' web- page. – Female 25 to 34

Very good content and should be better advertised as a portal for the whole of Scotland. Esp. like the local regional pages and the blog conntributions. – Male 35 to 44

Very comprehensive with details of programmes, presenters, listen again facility. – Male 55 to 64

The programme information is very useful. I like the playlists on music shows being made available - they make it much easier to track down some of the less well known tracks played on Radio Scotland. – Male 25 to 34 Suggestions for improvement it could be better laid out and easier to navigate for example, each programme should have its own page complete with contact box and info on the show and presenters. - Male 35 to 44

The redesigned web site is not an improvement as once again it has veered tabloid-wards. – Female 55 to 64

Good geographic coverage but limited content. I live in the Stirling area which is covered from Dundee and therefore little is written about issues

in the news locally and when it is it is often after it has been picked up elsewhere. – Male 55 to 64

Question 10: Is there anything else you want to say about Radio Scotland?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners

A wide variety of responses are given to this open question, many repeating issues raised earlier in the consultation. Most respondents are largely positive about the station feeling that it is a valuable service providing news, travel, weather and sport for Scotland. However, many respondents make comments about areas where they believe there is room for improvement: for example, some would like to hear more or less of certain presenters; some would like more local news and content, with more emphasis given to rural Scotland and less to the central belt; others would like more varied Scottish specific content such as drama, music or local history.

A small number of respondents feel that the station needs to be modernised to fully reflect the news and culture of a modern Scotland. Positive comments It's possibly the best service provided by the BBC in Scotland, previously 'Morning Extra' and 'Off the Ball' were without a doubt the best shows available on the Radio in Scotland. – Male 45 to 54

It is my main source of news, listening to it first thing in the morning and on my way to and from work. I like most of the presenters and think that, overall, it provides a useful source of news and information. – Female 45 to 54

In general, I think that Radio Scotland provides an excellent service to Scotland. The news and current affairs coverage is clear and comprehensible. – Male 45 to 54

Radio Scotland is by far one of the most imporant and valued services offered in Scotland, with regular travel reports being of particular value. – Male 16 to 24 Could be improved Representing all of Scotland I like radio scotland for news, weather and travel. It could cover more East coast issues,in conection with this and in general. – Female 45 to 54

over all, its better than quite a few local bbc stations in england, but it falls way short on impartiality (as with the whole bbc!!) and its often overly glasgow centric. - Male 25 to 34

The regional news opt outs are very informative but overall (demographics notwithstanding) the performance is not only very central belt orientated but moreover Glasgow/west central scotland orientated. - Male 45 to 54 Changes to The Tom Morton programme …… did you ask Tom Morton's listeners if they wanted his daily programme cut by 30 mins? I doubt it, as there would have been a resounding 'NO'. Please restore them to him. - Female 55 to 64

Always nervous when changes are made, think specifically the recent reduction in airtime to the Tom Morton show is a huge loss as the only daytime music and chat show; it obviously serves its demographic very well judging by its world wide contributions; what's replaced it so far rates as mildly interesting fillers. What is the reasoning behind this change? - Female 45 to 54

I have already registered a complaint via the appropriate channels regarding the cutting of TM's afternoon show. – Female 35 to 44

APPENDIX B: PROFILE OF RESPONDENTS

The BBC Trust is committed to ensuring that it listens to the views of a wide range of licence fee payers and therefore the consultation also gave respondents the opportunity to indicate their gender, age, location by nation of the UK, national identity, disability and ethnicity. When comments are used to illustrate the findings, the age and gender of the respondents is noted, where this information was provided.

The following tables show the available demographic information for the 611 respondents to the online consultation:

Gender Number of % of overall respondents total Male 447 84% Female 84 16%

Total 531 100%

Age Number of % of overall respondents total 15 and under 2 0% 16-24 10 2% 25-34 54 10% 35-44 92 17% 45-54 155 29% 55-64 148 28% 65-74 57 11% 75-84 10 2% 85 or over 2 0%

Total 530 100%

Disability Number of % of overall respondents total Yes 44 8% No 485 92%

Total 529 100%

Location Number of % of overall respondents total Scotland 510 97% England 14 3% Northern Ireland 2 0% Wales 1 0%

Total 527 100%

National Identity Number of % of overall respondents total Scottish 437 84% British 67 13% English 10 2% Irish 5 1% Northern Irish 3 1%

Total 522 100%

Ethnicity Number of % of overall respondents total White 487 99% Mixed - any other 4 1% Black or Black British - 2 0% Caribbean Mixed - white and Asian 2 0%

Total 495 100%

Prepared by:

Helen Mather and Penny Browell Public Knowledge The Mill Hexham Business Park Burn Lane Hexham Northumberland NE46 3RU t: 01434 611160

Date of report delivery: February 2011