Annual Report 2018 2DIAGEO ANNUAL REPORTDIAGEO 2018 ANNUAL REPORT 2018
Our performance 2018
Financial Non-financial
Volume (equivalent units EU) Net sales(i) Alcohol in society 2018 EU240.4m 2018 £12,163m 2018 225 2017 EU242.2m 2017 £12,050m 2017 264 Reported movement 0.7% Reported movement 0.9% Number of responsible drinking programmes Organic movement 2.5% Organic movement 5.0% Operating profit Net cash from operating activities Health and safety 2018 £3,691m 2018 £3,084m 2018 1.00Δ 2017 £3,559m 2017 £3,132m 2017 1.14 Reported movement 3.7% 2018 decrease of £48m Lost time accident frequency(iv) Organic movement 7.6% 2018 free cash flow(ii) £2,523m £140m
Earnings per share (eps) Total recommended dividend per share(iii) Water efficiency(v) 2018 121.7p 2018 65.3p 2018 4.94I/IΔ 2017 106.0p 2017 62.2p 2017 4.98 Reported movement 14.8% 5% Eps before exceptional items movement (ii) 9.3% (i) Net sales are sales less excise duties. (ii) See definitions and reconciliations on pages 56-61. (iii) Includes recommended final dividend of 40.4p. (iv) Per 1,000 full-time employees. (v) Data for the year ended 30 June 2017 has been restated in accordance with Diageo’s environmental reporting methodologies. Δ Within PwC’s independent limited assurance scope. For further detail and the reporting methodologies, see our Sustainability & Responsibility Performance Addendum 2018.
Performance by region 2018
North America Europe Africa Latin America Asia Pacific and Turkey and Caribbean Volume (equivalent units) EU48.2m EU46.3m EU33.2m EU22.2m EU90.5m Reported 2% Reported 4% Reported 3% Reported 5% Reported 7% Organic 1% Organic 4% Organic 3% Organic 5% Organic 2%
Net sales(i) £4,116m £2,932m £1,491m £1,069m £2,503m Reported 1% Reported 4% Reported 4% Reported 2% Reported 3% Organic 4% Organic 4% Organic 3% Organic 7% Organic 9%
Operating profit(ii) £1,882m £1,028m £191m £308m £568m Reported 1% Reported 10% Reported 12% Reported 23% Reported 17% Organic 2% Organic 8% Organic 5% Organic 19% Organic 19%
Read more p28-29 Read more p30-31 Read more p32-33 Read more p34-35 Read more p36-37
(i) Excluding corporate net sales of £52 million (2017 – £46 million). (ii) Excluding exceptional operating charges of £128 million (2017 – £42 million) and net corporate operating costs of £158 million (2017 – £189 million). Diageo in 2018 DIAGEO ANNUAL REPORT 2018 01
Diageo in 2018 Strategic report
Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer.
Our products are sold in more than Contents 180 countries around the world. Our brands include Johnnie Walker, Strategic report Governance Crown Royal, JεB, Buchanan’s and Windsor – Our business model 02 – Board of Directors and whiskies, Smirnoff, Cîroc and Ketel One – Our strategy 04 Company Secretary 62 vodkas, Captain Morgan, Baileys, Don Julio, – Our brands 06 – Executive Committee 63 Tanqueray and Guinness. – Our global reach 07 – Corporate governance report 64 – How we measure performance: – Report of the Audit Committee 68 Our performance ambition is to be one key performance indicators 08 – Directors’ remuneration report 71 of the best performing, most trusted and – Chairman’s statement 10 – Directors’ report 92 respected consumer products companies – Chief Executive’s statement 12 Financial statements 94 in the world. – Market dynamics 14 We are proud of the brands we make and – Our strategy in action 16 Additional information the enjoyment they give to millions. We are – How we protect our business: for shareholders 161 passionate about alcohol playing a positive risk management and principal risks 19 role in society as part of a balanced lifestyle. – Group financial review 22 It is central to our purpose to celebrate life, – Business reviews 28 every day, everywhere. – Category review 38 – Sustainability & Responsibility review 40 – Definitions and reconciliations of non- GAAP measures to GAAP measures 56
Cover image: Members of Diageo’s Scotch Diageo is listed on both the London Stock (IASB). References to IFRS hereafter should independent industry sources in the Exchange (DGE) and the New York be construed as references to both IFRS, as markets in which Diageo operates. whisky specialist team, Emma Walker and Stock Exchange (DEO). adopted by the EU, and IFRS, as issued by © Diageo plc 2018 Aimee Gibson, in the Blenders’ Room at This is the Annual Report 2018 of Diageo the IASB. Unless otherwise indicated, all financial information contained in this plc for the year ended 30 June 2018. The Diageo plc is incorporated and domiciled Diageo’s International Supply Technical Annual Report is made available to all document has been prepared in accordance with IFRS. as a public limited company in England Centre, Menstrie, Scotland. shareholders on Diageo’s website and Wales. (www.diageo.com). Unless otherwise stated in this document, For more information about Diageo, our people percentage movements refer to organic Diageo was incorporated as Arthur This report includes names of Diageo’s Guinness Son and Company Limited on and our brands, visit www.diageo.com. products, which constitute trademarks or movements which are non-GAAP financial measures. For a definition of organic 21 October 1886. The group was formed Visit Diageo’s global responsible drinking resource, trade names which Diageo owns or which by the merger of Grand Metropolitan others own and license to Diageo for use. movement and reconciliations of www.DRINKiQ.com, for information, initiatives non-GAAP measures to GAAP measures Public Limited Company (GrandMet) and and ways to share best practice. In this report, the term ‘company’ refers to Guinness PLC (the Guinness Group) in Diageo plc and the terms ‘group’ and see pages 56-61. Share refers to value share. In addition to the economic, social and Percentage figures presented are reflective December 1997. Diageo plc’s principal ‘Diageo’ refer to the company and its executive office is located at Lakeside Drive, environmental disclosures in this Annual Report, consolidated subsidiaries, except as the of a year-on-year comparison, namely 2017-2018, only. Park Royal, London NW10 7HQ and its Diageo has prepared a Sustainability & Responsibility context otherwise requires. telephone number is +44 (0) 20 8978 6000. Diageo’s consolidated financial statements The brand ranking information presented Performance Addendum 2018, in line with the in this report, when comparing information Cautionary statement: this document Global Reporting Initiative Sustainability Reporting have been prepared in accordance with contains ‘forward-looking’ statements. International Financial Reporting Standards with competitors, reflects data published Standards and the United Nation’s Global Compact by sources such as Impact Databank. For our full cautionary statement, please (IFRS) as adopted for use in the European see page 163. advanced reporting criteria. It is available at Union (EU) and IFRS as issued by the Market data information and competitive www.diageo.com. International Accounting Standards Board set classifications are taken from 02 DIAGEO ANNUAL REPORT 2018 Our business model
Our business model
Diageo is a global leader in beverage alcohol with meet the diverse needs of our consumers and a portfolio of iconic spirits and beer brands. customers. It also enables us to quickly identify We have a broad portfolio across categories and and act on consumer trends to support growth. price points and our products are available in more We use our local and global market expertise to than 180 countries. Our portfolio and geographic identify and deliver against the most valuable reach enable us to deliver sustainable performance growth opportunities. and create value for our shareholders. Our global supply capabilities enable us to The consumer is at the heart of our business. Using manufacture and distribute our brands efficiently world-class marketing and innovation skills, we and effectively. Where it makes sense to do so, aim to build and sustain strong brands that play we source and produce locally. a positive role in society. We are passionate about our role in society and Our organisation is structured in a market-based the responsibility we have to our stakeholders, model. This means we have greater agility and can communities and the environment. better apply our strategy in individual countries to
We make We innovate We are the makers of Led by consumer insights, premium spirits and beer, we unlock new opportunities committed to the highest to recruit and re-recruit quality and standards. consumers to our brands. We innovate with new offerings that meet changing consumer demands.
We market We sell We invest in world-class We extend our sales reach marketing to responsibly through leading activations build aspirational brands and advocacy to ensure our that resonate with brands are part of consumer our consumers. celebrations around the world. Our business model DIAGEO ANNUAL REPORT 2018 03 Strategic report
Key highlights
Brands 200+ Production sites 150 Employees 30,000 Countries 180
How we operate Broad portfolio Our values Each market has the flexibility to select the best portfolio Passionate about consumers; be the best; freedom to succeed; of brands to capture unique consumer opportunities. proud of what we do; valuing each other. We then invest in opportunities that we believe offer the most valuable growth. Our role in society We are committed to playing a positive role in society. We work to reduce Markets alcohol harm and promote moderation, increase access to opportunities The business operates through a market-based structure for local communities and reduce our environmental impact. so that we are able to act on local consumer insights and identify trends quickly to deliver locally relevant solutions. Our brands We own two of the world’s five largest premium spirits brands, Global functions, support and governance Johnnie Walker and Smirnoff, and 22 of the world’s top 100 premium Our markets are supported by global functional teams and spirits brands.(i) a broad range of shared services which, together, drive the sharing of best practice, enhance efficiency and help build Our geographic footprint in-market capabilities. Our standards for governance, We have broad reach in the United States and Europe and leading compliance and ethics are set globally. positions in many of the markets that will generate most of the medium-term industry growth. Our people We want all our employees around the world to reach Brilliant execution their full potential and play their part in the success of our We use cutting-edge consumer insights and marketing, we innovate business. We have created a diverse and inclusive culture at scale and we develop winning relationships with our customers with shared values and a common purpose. through distribution and sales. Efficient supply and procurement We work to high-quality manufacturing and environmental standards. Financial strength We aim to deliver strong financial returns and consistent performance. (i) Impact Databank Value Ratings, May 2018. 04 DIAGEO ANNUAL REPORT 2018 Our strategy
Our strategy
The global spirits category has shown resilient, In emerging markets, we aim to grow participation long-term growth. This is being driven by in international premium spirits. To support this, population and income growth, and the increasing we participate in mainstream spirits so consumers penetration of spirits around the world. can access our brands at affordable price points. Our strategy is to support premiumisation in This also enables us to shape responsible drinking developed and emerging countries. Our broad trends in markets where international premium portfolio means we can access different consumer spirits is an emerging category. occasions with our brands, across price points. We have a global beer business, led by our In developed markets, we support premiumisation premium brand Guinness. Beer is our second through our premium core and reserve brands. largest category after scotch. We have a large These enable consumers to trade up into beer business in Africa with a portfolio that luxury categories. reaches across price points. Everywhere we operate, we aim to do so in a responsible and sustainable way.
Our strategy is delivered through Six executional priorities Our strategy in action p16-18 Keep premium core vibrant Drive innovation at scale Our premium core brands account for roughly two-thirds £ We build on our existing brands, anticipate new consumer of net sales. Ensuring we have a vibrant premium core occasions and create the brands of tomorrow with a is therefore critical to our overall performance. focus on scale and speed. Increase participation in mainstream spirits Build an advantaged route to consumer Mainstream spirits is a sizeable and growing opportunity. Consumers are at the heart of our business. Using insights, We have invested in mainstream spirits and have a strong we ensure we understand where to invest our resources foundation from which to drive growth. so that our brands are consistently presented. Continue to win in reserve Embed productivity to drive out costs and invest We build our reserve brands by ensuring they are available in growth in the most influential outlets. We also build their reputations We are focused on every day efficiency, effectiveness and with the bartenders and consumers who set trends. agility to reduce costs and create fuel for our growth.
Our sustainability and responsibility priorities and our commitment to governance and ethics Our strategy in action p16-18 Creating a positive role for alcohol in society Reducing our environmental impact We are committed to alcohol playing a positive role in We are dependent on the natural resources we share with society through our work to promote moderation and the communities around us and with the wider world. tackle alcohol misuse. We remain focused on delivering We are working to reduce our impact in the areas of water, the five Global Producers’ Commitments(i) and our own carbon, packaging and waste. stretching 2025 targets. Highest standards of governance and ethics (i) For more information on the Beer, Wine and Spirits Producers’ We are constantly looking for ways to strengthen our culture Commitments, visit www.producerscommitments.org. of integrity and help our people make the right choices. Building thriving communities For example, we have further enhanced our third-party We want to continue to make Diageo a great, safe and due diligence programme, Know Your Business Partner. The diverse place to work for our people. We want to build new technology we have adopted globally enables stronger sustainable supply chains and create programmes that central oversight, ensures a greater impact on risk and is easy empower communities and individuals and increase their to use for us and our partners. access to opportunity. Our strategy DIAGEO ANNUAL REPORT 2018 05 Strategic report
Outcomes of our strategy We measure progress against our strategy using the following financial and non-financial indicators
Organic net sales growth 1
1 2 Organic operating margin improvement 1 Efficient Consistent Earnings per share before exceptional items 1 growth value Free cash flow 1 creation Return on average invested capital 2
Total shareholder return 2 Reach and impact of responsible 3 4 drinking programmes 3 4 Credibility Motivated Health and safety 3 4 and trust people Water efficiency 1 3 Carbon emissions 1 3
Employee engagement index 3 4 06 DIAGEO ANNUAL REPORT 2018 Our brands
Our brands
Our broad portfolio consists of international and Using local market insights, our teams select the local brands. Reaching across categories and price most relevant brands from our global portfolio to points, it enables us to participate where we believe meet the consumer opportunity in their market. the consumer opportunity is greatest and support A selection of our brands is included in the consistent growth. table below. We own two of the five largest premium spirits brands in the world, Johnnie Walker and Smirnoff, and 22 of the world’s top 100 premium spirits brands.(i)
Global giants(ii) Our business is built around our six biggest global brands.
Local stars(iii) Reserve(iv) Can be individual to any one market and provide Exceptional spirits brands at above-premium price points a platform for our business to grow. to capture the global luxury opportunity.
(i) Impact Databank Value Ratings, May 2018. (ii) Global giants represent 41% of Diageo net sales. (iii) Local stars represent 20% of Diageo net sales. (iv) Reserve brands represent 18% of Diageo net sales. Our global reach DIAGEO ANNUAL REPORT 2018 07
Our global reach Strategic report
Our regional profile provides us with exposure We operate as a market-based business and to the greatest consumer growth opportunities have a presence in over 180 countries. Each of in our sector. our markets is accountable for its own performance and for driving growth. We employ 30,000 talented people across our global business.
% share of net sales by region(i) 34.0% 24.2% North America Europe and Turkey
US Spirits Europe
Diageo Beer Company USA (DBC USA) Canada Turkey Other (principally Travel Retail) Other (principally Travel Retail) 20.7% 8.8% Asia Pacific Latin America and Caribbean
Paraguay, Uruguay 12.3% India and Brazil (PUB) Africa
Greater China Mexico East Africa Australia Africa Regional Markets (ARM) Central America and Caribbean (CCA) South East Asia Andean (Colombia and Venezuela) Nigeria North Asia Travel Retail Asia and Middle East Peru, Ecuador, Bolivia, Argentina, Chile (PEBAC) South Africa Other (principally Travel Retail) Other (principally Travel Retail)
(i) Based on reported net sales for the year ended 30 June 2018. Does not include corporate net sales of £52 million.
North Europe and Latin America Asia % share by region America Turkey Africa and Caribbean Pacific Volume 20.0 19.3 13.8 9.2 37.7 Net sales(i) 34.0 24.2 12.3 8.8 20.7 Operating profit before exceptional items(ii) 47.3 25.8 4.8 7.7 14.4 Operating profit(iii) 48.9 26.7 1.6 8.0 14.8 Number of responsible drinking programmes 28.0 31.0 13.0 10.0 18.0 Water withdrawal 12.0 40.0 38.0 1.4 8.6 Carbon emissions(iv) 7.0 45.0 36.0 3.0 7.0 Number of employees(v) 8.9 35.2 16.4 9.2 30.3
(i) Excluding corporate net sales of £52 million. (ii) Excluding exceptional operating charges of £128 million (2017 – £42 million) and net corporate operating costs of £158 million (2017 – £189 million). (iii) Excluding net corporate operating costs of £158 million (2017 – £189 million). (iv) Excludes corporate offices which account for <2% of combined impacts. (v) Employees have been allocated to the region in which they reside. 08 DIAGEO ANNUAL REPORT 2018 Key performance indicators
How we measure performance
Key performance indicators
Financial 1 Financial 1 Financial 1 Financial 1 Financial 2 Financial 2 Organic net sales growth Organic operating margin Earnings per share before Free cash flow Return on average invested capital Total shareholder return (%) improvement (bps) exceptional items (pence)(i) (£ million) (ROIC) (%) (%) 5.0% 78bps 118.6 p £2,523m 14.3% 23% . . . . . . . . . . Definition Definition Definition Definition Definition Definition Sales growth after deducting excise duties, excluding The percentage point movement in operating profit Profit before exceptional items attributable to equity Free cash flow comprises the net cash flow from Profit before finance charges and exceptional items Percentage growth in the value of a Diageo the impact of exchange rate movements, acquisitions before exceptional items, divided by net sales after shareholders of the parent company, divided by the operating activities aggregated with the net cash attributable to equity shareholders divided by share (assuming all dividends and capital and disposals. excluding the impact of exchange rate movements weighted average number of shares in issue. received/paid for loans receivable and other average invested capital. Invested capital comprises distributions are re-invested). Why we measure and acquisitions and disposals. Why we measure investments, and the net cash cost paid for property, net assets aggregated with exceptional restructuring Why we measure This measure reflects our performance as the result Why we measure Earnings per share reflects the profitability of the plant and equipment, and computer software. costs and goodwill at the date of transition to IFRS, Diageo’s Directors have a fiduciary responsibility of the choices made in terms of category and market The movement in operating margin measures the business and how effectively we finance our balance Why we measure excluding post employment liabilities, net to maximise long-term value for shareholders. participation, and Diageo’s ability to build brand efficiency of the business. Consistent operating sheet. It is a key measure for our shareholders. Free cash flow is a key indicator of the financial borrowings and non-controlling interests. We also monitor our relative TSR performance against equity, increase prices and grow market share. margin improvement is a business imperative, driven Performance management of the business and reflects the cash Why we measure our peers. Performance by investment choices, our focus on driving out costs Eps before exceptional items increased 10.1 pence generated by the business to fund payments to our ROIC is used by management to assess the return Performance Organic net sales grew 5%, driven by 2.5% volume across the business and improving mix. driven by organic operating profit growth and lower shareholders and acquisitions. obtained from the group’s asset base. Improving Diageo delivered total shareholder return of 23% as growth and 2.5% positive price/mix. Performance finance charges partially offset by the negative Performance ROIC builds financial strength to enable Diageo dividends increased, own share buyback programme to attain its financial objectives. Growth was broad based with all regions delivering Organic operating margin improved 78bps driven impact from exchange and higher tax expense. Free cash flow continued to be strong at £2.5 billion. of £1.5 billion was executed and the share price both organic volume and net sales growth. primarily by our productivity programme partially Operating profit growth was largely offset by Performance benefited from underlying business improvements. offset by higher marketing spend. More detail on p24 increased investment in maturing stock and lower ROIC before exceptional items increased 48bps as operating working capital improvements year organic operating profit growth was partially offset More detail on p23 More detail on p23 on year. by the impact from acquisitions and disposals and higher underlying tax charges. More detail on p24 More detail on p24
Non-Financial 3 4 Non-Financial 3 4 Non-Financial 1 3 Non-Financial 1 3 Non-Financial 3 4 Alcohol in society (number of responsible Health and safety (lost-time accident Water efficiency(iii) Carbon emissions(iv) Employment engagement index drinking programmes) frequency per 1,000 full-time employees) (l/l) (1,000 tonnes CO2e) (%) 225 programmes 1.00Δ 4.94l/lΔ 627Δ 76% 2018 225 2018 1.00∆ 2018 4.94∆ Remuneration 2017 264 2017 1.14 2017 4.98 Some KPIs are used as a measure in the incentives 2016 335 2016 1.44 2016 5.16 plans for the remuneration of executives. These are 2015 298 2015 1.66 2015 5.84 identified with the symbol . 2014 373 2014 1.66 2014 6.74
Definition Definition Definition Definition Definition See our Directors’ remuneration report from Number of programmes supported by Diageo that Number of accidents per 1,000 full-time employees Ratio of the amount of water required to produce Absolute volume of carbon emissions, in 1,000 Measured through our Values Survey; includes p 71 for more detail. aim to reduce harmful drinking. and directly supervised contractors resulting in time one litre of packaged product. tonnes. metrics for employee satisfaction, loyalty, advocacy lost from work of one calendar day or more. and pride. Why we measure Why we measure Why we measure (i) For reward purposes this measure is further adjusted We put our resources and skills into programmes that Why we measure Water is the main ingredient in all of our brands. To Carbon emissions are a key element of Diageo’s, and Why we measure for the impact of exchange rates and other factors encourage a responsible attitude to alcohol and are Safety is a basic human right: everyone has the right sustain production growth, address climate change our industry’s, environmental impact. Reducing our Employee engagement is a key enabler of our not controlled by management, to ensure focus on effective in preventing and reducing alcohol misuse, to work in a safe environment, and our Zero Harm risk and respond to the growing global demand for carbon emissions is a significant part of our efforts strategy and performance. The survey allows us to our underlying performance drivers. and we work with others to maximise impact. safety philosophy is that everyone should go home water while scarcity increases, we aim to improve to mitigate climate change, positioning us well for a measure, quantitatively and qualitatively, how far (ii) We now report on our top 18 countries as opposed to Evaluating the impact of our programmes is safe, every day, everywhere. efficiency, minimising our water use particularly in future low-carbon economy, while creating energy employees believe we are living our values. The 19, as a result of selling our Red Stripe business in challenging, but essential in ensuring we properly water-stressed areas. efficiencies and savings now. results inform our ways of working, engagement Jamaica. Our top countries are identified as those Performance with the highest net sales. address the risk of harm to consumers or We achieved a milestone safety performance level of Performance Performance strategies and leadership development. communities. (iii) In accordance with Diageo's environmental reporting 1.00 lost-time accidents (LTAs) per 1,000 employees, Water efficiency improved by 0.8% compared to 2017, Carbon emissions reduced by 1.0% in 2018, and by Performance methodologies, data for each of the four years in the Performance two years ahead of our original 2020 plan. This and 40.3% versus our 2007 baseline, with particular 40.8% against the 2007 baseline despite increased 94% of our people participated in our Values Survey period ended 30 June 2017 has been restated. We continued to concentrate our efforts on those represents a 12% reduction in LTAs compared with progress in markets with sites in water-stressed production volumes. (22,826 of the 24,214 invited). 76% were identified as (iv) In accordance with Diageo's environmental reporting programmes that deliver the biggest impact, thereby 2017. We continued our focus on markets in particular locations. engaged, an increase of 1% on last year. 90% declared methodologies and WRI/WBCSD GHG Protocol, data More detail on p50-54 supporting fewer programmes. We evaluated the need of improvement, embedding compliance themselves proud to work for Diageo, up 1% on 2017. for each of the four years in the period ended 30 June effectiveness of our programmes in 89% of our top 18(ii) to our core standards and programmes, while More detail on p50-54 2017 has been restated. countries. We share case studies of how we evaluate our maintaining strong performance in our more More detail on p49 Δ Within PwC’s limited assurance scope. See page 162 programmes on www.diageo.com. This is the last year established markets. for further details. we will be reporting on this indicator. During the year, we launched a new alcohol in society strategy, as More detail on p48 discussed on page 42. We will report on KPIs against this strategy next year. More detail on p42-44 Key performance indicators DIAGEO ANNUAL REPORT 2018 09
We use the following 11 key performance Our KPIs measure progress against Relevance to strategy Strategic report our strategy. Our performance 1 Efficient growth against our KPIs are explained below: indicators (KPIs) to measure our financial 2 Consistent value creation and non-financial performance. 3 Credibility and trust 4 Motivated people Key performance indicators
Financial 1 Financial 1 Financial 1 Financial 1 Financial 2 Financial 2 Organic net sales growth Organic operating margin Earnings per share before Free cash flow Return on average invested capital Total shareholder return (%) improvement (bps) exceptional items (pence)(i) (£ million) (ROIC) (%) (%) 5.0% 78bps 118.6 p £2,523m 14.3% 23% . . . . . Definition Definition Definition Definition Definition Definition Sales growth after deducting excise duties, excluding The percentage point movement in operating profit Profit before exceptional items attributable to equity Free cash flow comprises the net cash flow from Profit before finance charges and exceptional items Percentage growth in the value of a Diageo the impact of exchange rate movements, acquisitions before exceptional items, divided by net sales after shareholders of the parent company, divided by the operating activities aggregated with the net cash attributable to equity shareholders divided by share (assuming all dividends and capital and disposals. excluding the impact of exchange rate movements weighted average number of shares in issue. received/paid for loans receivable and other average invested capital. Invested capital comprises distributions are re-invested). Why we measure and acquisitions and disposals. Why we measure investments, and the net cash cost paid for property, net assets aggregated with exceptional restructuring Why we measure This measure reflects our performance as the result Why we measure Earnings per share reflects the profitability of the plant and equipment, and computer software. costs and goodwill at the date of transition to IFRS, Diageo’s Directors have a fiduciary responsibility of the choices made in terms of category and market The movement in operating margin measures the business and how effectively we finance our balance Why we measure excluding post employment liabilities, net to maximise long-term value for shareholders. participation, and Diageo’s ability to build brand efficiency of the business. Consistent operating sheet. It is a key measure for our shareholders. Free cash flow is a key indicator of the financial borrowings and non-controlling interests. We also monitor our relative TSR performance against equity, increase prices and grow market share. margin improvement is a business imperative, driven Performance management of the business and reflects the cash Why we measure our peers. Performance by investment choices, our focus on driving out costs Eps before exceptional items increased 10.1 pence generated by the business to fund payments to our ROIC is used by management to assess the return Performance Organic net sales grew 5%, driven by 2.5% volume across the business and improving mix. driven by organic operating profit growth and lower shareholders and acquisitions. obtained from the group’s asset base. Improving Diageo delivered total shareholder return of 23% as growth and 2.5% positive price/mix. Performance finance charges partially offset by the negative Performance ROIC builds financial strength to enable Diageo dividends increased, own share buyback programme to attain its financial objectives. Growth was broad based with all regions delivering Organic operating margin improved 78bps driven impact from exchange and higher tax expense. Free cash flow continued to be strong at £2.5 billion. of £1.5 billion was executed and the share price both organic volume and net sales growth. primarily by our productivity programme partially Operating profit growth was largely offset by Performance benefited from underlying business improvements. offset by higher marketing spend. More detail on p24 increased investment in maturing stock and lower ROIC before exceptional items increased 48bps as operating working capital improvements year organic operating profit growth was partially offset More detail on p23 More detail on p23 on year. by the impact from acquisitions and disposals and higher underlying tax charges. More detail on p24 More detail on p24
Non-Financial 3 4 Non-Financial 3 4 Non-Financial 1 3 Non-Financial 1 3 Non-Financial 3 4 Alcohol in society (number of responsible Health and safety (lost-time accident Water efficiency(iii) Carbon emissions(iv) Employment engagement index drinking programmes) frequency per 1,000 full-time employees) (l/l) (1,000 tonnes CO2e) (%) 225 programmes 1.00Δ 4.94l/lΔ 627Δ 76% 2018 627∆ Remuneration 2017 633 Some KPIs are used as a measure in the incentives 2016 672 plans for the remuneration of executives. These are 2015 731 identified with the symbol . 2014 790
Definition Definition Definition Definition Definition See our Directors’ remuneration report from Number of programmes supported by Diageo that Number of accidents per 1,000 full-time employees Ratio of the amount of water required to produce Absolute volume of carbon emissions, in 1,000 Measured through our Values Survey; includes p 71 for more detail. aim to reduce harmful drinking. and directly supervised contractors resulting in time one litre of packaged product. tonnes. metrics for employee satisfaction, loyalty, advocacy lost from work of one calendar day or more. and pride. Why we measure Why we measure Why we measure (i) For reward purposes this measure is further adjusted We put our resources and skills into programmes that Why we measure Water is the main ingredient in all of our brands. To Carbon emissions are a key element of Diageo’s, and Why we measure for the impact of exchange rates and other factors encourage a responsible attitude to alcohol and are Safety is a basic human right: everyone has the right sustain production growth, address climate change our industry’s, environmental impact. Reducing our Employee engagement is a key enabler of our not controlled by management, to ensure focus on effective in preventing and reducing alcohol misuse, to work in a safe environment, and our Zero Harm risk and respond to the growing global demand for carbon emissions is a significant part of our efforts strategy and performance. The survey allows us to our underlying performance drivers. and we work with others to maximise impact. safety philosophy is that everyone should go home water while scarcity increases, we aim to improve to mitigate climate change, positioning us well for a measure, quantitatively and qualitatively, how far (ii) We now report on our top 18 countries as opposed to Evaluating the impact of our programmes is safe, every day, everywhere. efficiency, minimising our water use particularly in future low-carbon economy, while creating energy employees believe we are living our values. The 19, as a result of selling our Red Stripe business in challenging, but essential in ensuring we properly water-stressed areas. efficiencies and savings now. results inform our ways of working, engagement Jamaica. Our top countries are identified as those Performance with the highest net sales. address the risk of harm to consumers or We achieved a milestone safety performance level of Performance Performance strategies and leadership development. communities. (iii) In accordance with Diageo's environmental reporting 1.00 lost-time accidents (LTAs) per 1,000 employees, Water efficiency improved by 0.8% compared to 2017, Carbon emissions reduced by 1.0% in 2018, and by Performance methodologies, data for each of the four years in the Performance two years ahead of our original 2020 plan. This and 40.3% versus our 2007 baseline, with particular 40.8% against the 2007 baseline despite increased 94% of our people participated in our Values Survey period ended 30 June 2017 has been restated. We continued to concentrate our efforts on those represents a 12% reduction in LTAs compared with progress in markets with sites in water-stressed production volumes. (22,826 of the 24,214 invited). 76% were identified as (iv) In accordance with Diageo's environmental reporting programmes that deliver the biggest impact, thereby 2017. We continued our focus on markets in particular locations. engaged, an increase of 1% on last year. 90% declared methodologies and WRI/WBCSD GHG Protocol, data More detail on p50-54 supporting fewer programmes. We evaluated the need of improvement, embedding compliance themselves proud to work for Diageo, up 1% on 2017. for each of the four years in the period ended 30 June effectiveness of our programmes in 89% of our top 18(ii) to our core standards and programmes, while More detail on p50-54 2017 has been restated. countries. We share case studies of how we evaluate our maintaining strong performance in our more More detail on p49 Δ Within PwC’s limited assurance scope. See page 162 programmes on www.diageo.com. This is the last year established markets. for further details. we will be reporting on this indicator. During the year, we launched a new alcohol in society strategy, as More detail on p48 discussed on page 42. We will report on KPIs against this strategy next year. More detail on p42-44 10 DIAGEO ANNUAL REPORT 2018 Chairman’s statement
Chairman’s statement
Recommended final dividend per share
40.4p 5% 2017: 38.5p
Total dividend per share(i)
65.3p 5% 2017: 62.2p
Total shareholder return (%) 23% 2017: 12%
This year’s performance demonstrates the We expect 730 million new consumers(ii) will consistent and rigorous execution of our be able to afford international premium spirits strategy and is testimony to the passion and over the next 10 years, driving growth in our commitment of all our people around the business and creating long-term value for all world. My thanks to everyone at Diageo for our stakeholders. another year of progress. The global environment Culture We find combined economic and political We are seeing the benefits of the challenges around the world, including transformation of the company under Ivan’s questions about international trade and future leadership. The entrepreneurial spirit, partnerships between countries. Diageo is “ embodied by many of our brands’ founders, experienced in navigating volatility. Our broad The entrepreneurial spirit, is very much alive in today’s Diageo. Our portfolio, geographic footprint and leadership culture and values will continue to drive position in many markets, together with the embodied by many of our performance and help attract and retain the flexibility of our operating model, enable us to brands’ founders, is very best talent. There is more work to do, but adapt well to change. Diageo is an increasingly agile, efficient, We continue to prepare for all scenarios much alive in today’s consumer-centric business. around the United Kingdom's exit from the Diageo. Our culture and Opportunities for growth European Union in 2019 and are taking Brexit values will continue to drive We are a global leader with an enviable in our stride. We look forward to agreement portfolio of brands and an extensive on a final deal that will provide stability for performance and help geographical footprint. We will seize the our workforce and business operations in the opportunities presented by demographic United Kingdom and the European Union, attract and retain the best change and rising incomes that allow people as well as clarity on existing and future trade talent. There is more work to choose premium brands. These are trends deals between countries. As one of the United that make total beverage alcohol a very Kingdom's most important manufacturing to do, but Diageo is an attractive sector for growth. Spirits continue export companies, we are working with the increasingly agile, efficient, to take share from wine, premium beer UK government to ensure our priorities are continues to outperform mainstream beer well understood. consumer-centric business. and people want to drink better, not more. ”
(i) Includes final recommended dividend of 40.4p. Javier Ferrán (ii) Euromonitor 2015 and internal analysis. Chairman Chairman’s statement DIAGEO ANNUAL REPORT 2018 11 Strategic report
Creating value Our broader sustainability and responsibility Board changes Looking in more detail at the drivers of framework is embedded in our business In April 2018, we announced the appointment performance, we have made further good strategy and focused on targets for non- of Susan Kilsby as a Non-Executive Director. progress toward our medium term guidance financial performance, which are included Susan’s expertise in finance and M&A make and across the four areas in which we in this report (see pages 40-55). her contributions a valuable addition to the measure our performance: efficient growth, Board’s deliberations. Diversity and inclusion value creation, credibility and trust, and In March, we agreed with Ursula Burns that We know that for our business to thrive, we motivated people. Our value creation KPIs, her appointment as Non-Executive Director depend on diverse talent and thinking with return on average invested capital (ROIC) would be delayed. The delay is a result of her a range of backgrounds, skills and capabilities. and total shareholder return (TSR) both ongoing commitments at VEON Ltd, where Our employees must reflect our broad increased, to 14.3% and 23%, respectively, she is currently Executive Chairman on an consumer base. We believe diversity is one of this year. Progress has also been made interim basis. We look forward to welcoming the key enablers that helps our business to across our efficient growth KPIs. Ursula to the Board in due course. grow and I am particularly proud that Diageo We continue to target dividend cover has focused on achieving greater diversity at The future (the ratio of basic earnings per share before the most senior levels: women currently make Diageo is a global leader in a highly attractive exceptional items to dividend per share) up 50% of our Board. industry, in which the increasing number of of between 1.8 and 2.2 times. The The Executive Committee is a team legal purchasing age consumers continue to recommended final dividend is 40.4 pence of highly successful men and women trade up. It is also a business with a long cycle, per share, an increase of 5%. This brings representing six different nationalities, as it takes time to build brands sustainably. the recommended full year dividend to speaking multiple languages and all having The consistent execution of strategy has 65.3 pence per share and dividend cover to lived and worked in countries across the delivered further progress this year and the 1.8 times. We continue to expect to maintain globe. 40% of the Executive Committee Board and Executive leadership remain fully dividend increases at a mid-single digit rate are women. committed to building long-term value. until our dividend cover is comfortably back I am pleased that we are also receiving in range. recognition for our diversity. In January 2018, Subject to shareholder approval, the Diageo was recognised by the Bloomberg final dividend will be paid to UK shareholders Gender-Equality Index for our performance on 4 October 2018. Payment will be made and disclosure around gender equality and to US ADR holders on 10 October 2018. we ranked fifth in the Thomson Reuters Earlier this year, we completed the Javier Ferrán Global Diversity and Inclusion Index. In purchase of 58.9 million shares, returning Chairman November 2017, Diageo ranked third in the £1.5 billion to shareholders. Having delivered FTSE 100 for ‘women on boards and in another year of strong cash flow generation, leadership’ in the Hampton-Alexander the Board has approved an additional share Review. And Diageo was named joint first buyback programme of up to £2.0 billion in the FTSE 100 ‘companies with female during fiscal 2019. executive directors’, in the Female FTSE Board Our role in society Report 2017 from Cranfield University School Making a positive contribution to society is of Management. central to our purpose. Social philanthropy Our intent is to have our senior leadership played a big part in the lives of the founders team 35% female by 2020, with an increase of many of our brands and we have a long to 40% by 2025. This figure currently stands track record of supporting the communities at 34%. around us through targeted programmes, as Celebrating our inclusive and diverse well as creating jobs and increasing prosperity. culture is core to Diageo’s purpose of We believe that promoting a positive role ‘celebrating life, every day, everywhere’. for alcohol in society and fostering inclusive This purpose is inclusive in nature, valuing growth through our value chain are everybody irrespective of background, fundamental to achieving our long-term religion, sexuality or ethnicity. performance goals. Ivan outlines in more Our commitment to fostering greater detail how we have developed our alcohol in inclusion and diversity can also be seen society strategy to deliver more. I am proud of through our brands: Smirnoff’s ‘We’re Open’ the work Diageo continues to do in helping to campaign supports LGBT inclusivity. In May, reduce alcohol harm and I am pleased to see Diageo also pledged support to the United the wholehearted commitment across the Nation’s Global LGBTI Standards of Conduct company to stretching targets that will deliver for Business. even greater impact. 12 DIAGEO ANNUAL REPORT 2018 Chief Executive’s statement
Chief Executive’s statement
Volume Organic volume movement movement 0.7% 2.5% 2017: 1.7% 2017: 1.1%
Net sales Organic net movement sales movement 0.9% 5.0% 2017: 14.9% 2017: 4.3%
Operating profit Organic operating movement profit movement 3.7% 7.6% 2017: 25.3% 2017: 5.6%
I am pleased to report another year of All our regions delivered growth in net sales, strong and consistent performance. as did all categories, with the exception of I am proud of our people’s passion and vodka. Our global giant brands grew 4%, with engagement, and want to thank all 30,000 Johnnie Walker up 5%, Tanqueray up 15%, “ colleagues for their commitment to our Guinness up 5%, Baileys up 6% and Captain purpose and values, and for the spirit Morgan up 2%. Smirnoff organic net sales Diageo is becoming a with which they are making Diageo a were down 2%, driven predominantly by great blend of every day stronger business. US Spirits and Europe, as well as competitive pressure in South Africa. Our local stars efficiency and reinvestment Performance were up 6% and reserve was up 14%, with We have become a more efficient, agile in our brands. Our results particularly strong performances from company, through the rigorous execution Chinese white spirits and Don Julio, up 63% reflect the high performance of our strategy and by capitalising on and 39%, respectively. established trends: consumers in developed We have a broad portfolio across culture we have created in markets are moving to better quality, more geographies and categories, which provides a premium brands; those in emerging markets the company, as well as the natural hedge against challenging conditions are also trading up into spirits. Of course, while in some countries, such as Cameroon and ongoing rigorous execution we are one of the largest distillers in the world, Ethiopia, this year. In Ethiopia, currency beer is also an important part of our business of our strategy. We are more devaluation, changes in the competitive and accounted for 16% of our net sales. It is environment and political unrest created a consumer focused and our the second largest category for Diageo after difficult operating environment. scotch, and Guinness, our premium beer, ability to move swiftly on Earnings per share before exceptionals is growing strongly. were up significantly again this year, trends and insights means Organic net sales were up 5%, driven increasing 9.3%. This was primarily driven by volume growth and strong price/mix. we are better placed to by organic operating profit growth. Growth was broad based across categories We delivered another year of strong capture opportunities and and regions, including our three focus areas: consistent free cash flow performance, scotch, US Spirits and India. Organic operating deliver sustained growth. delivering £2.5 billion. I am pleased with our margin expanded by 78bps. We delivered continued focus on driving working capital organic operating profit growth of 7.6% ” efficiency and the progress we made on and increased investment behind our brands average working capital. Ivan Menezes by 7%. Chief Executive Chief Executive’s statement DIAGEO ANNUAL REPORT 2018 13 Strategic report
Our focus areas World Spirits Competition, we were awarded employment with quality work placement Scotch net sales grew 2% and US Spirits and 72 medals, including three Best in Class and opportunities for young people not in India grew 3% and 9%, respectively. In scotch, 12 Double Gold. education or training. Johnnie Walker had another strong year with Increasingly, we find consumers want a Our Water of Life programme has reached 5% organic net sales growth. However, we greater and more personal connection to over 10 million people in 21 countries since know we have more to do on malts and local the brands they admire. In response to this, 2006, making a real impact on vulnerable stars, Buchanan’s and Old Parr. we recently announced plans for a state-of- communities. And the impact of our gender In US Spirits, share gains were made the-art Johnnie Walker immersive visitor equality and empowerment programmes for across all key brands, except vodka. Net sales experience in Edinburgh and a new Bulleit women and girls is amplified across many were down 3% in vodka and although there Bourbon Visitor Centre in Kentucky. markets through our global partnership with were early signs of improvement in Ketel One Diageo in society CARE International. vodka and Cîroc vodka, we know we have A company that wishes to be truly sustainable We have set ourselves stretching more to do. A stronger performance in must strive to have the most positive impact environmental targets, supported by capital India reflected a more stable operating it can on society. For Diageo, this means investment. Over the last decade, we have environment in the second half, following developing the most talented and engaged reduced carbon emissions from our direct a year of challenges brought about by employees; investing and innovating to operations by 41% and from our entire supply regulatory headwinds. ensure we are environmentally sustainable; chain by 23%, against our 2007 baseline. Creating value creating a positive role for alcohol around the We cannot be complacent, however, as We have developed a better understanding world; and investing in the community with we do face challenges and it has taken of how our consumers celebrate life with our programmes that support job creation, access longer than expected to implement certain brands. Alongside improved performance, to clean water and women’s empowerment. environmental projects. We are now focused we are creating long-term value by building We know the misuse of alcohol can on investments in renewable energy and brands that consumers love. It requires insight, harm individuals and communities and we water efficiency, as well as our new ambition time and investment. The consistency in are committed to promoting moderation. on plastics. our execution is supported by a blend of This year, we set out a new strategy to drive Outlook creativity, data and analytics. further progress globally through hard-hitting Diageo is becoming a great blend of every Our insights have led to the development campaigns to reduce excessive consumption, day efficiency and reinvestment in our brands. of some exciting innovations. In US Spirits, we drink driving and underage drinking. We Our results reflect the high performance launched Ketel One Botanicals, in response advocate to establish laws and industry culture we have created in the company, to increasing interest in natural ingredients. standards, such as minimum legal purchase as well as the ongoing rigorous execution of Distilled with real botanicals and infused age or drink driving enforcement, where these our strategy. We are more consumer focused with natural fruit and botanical essences, are not already in place. We also continue to and our ability to move swiftly on trends Ketel One Botanicals has no artificial flavours lead the fight against consumption of illicit and insights means we are better placed and sweeteners and no added sugars. It is and dangerous alcohol in emerging markets. to capture opportunities and deliver made with 100% non-GMO grain and is 30% I am honoured to represent Diageo sustained growth. ABV. In Great Britain, Gordon’s Premium Pink as Chairman of the CEO Group at the We are on track to deliver our medium Distilled Gin has become the number one International Alliance for Responsible Drinking term guidance of 175bps of organic operating new product launch in spirits and the most (IARD), which brings together the 11 largest margin expansion for the three years ending successful new spirits launch of the last alcohol producers to encourage moderation 30 June 2019 and our expectation of decade.(i) Overall, our brands continue to and tackle harm. This year, IARD members mid-single digit net sales growth over this receive many accolades: at the San Francisco have committed to address the use of period is unchanged. Diageo is a stronger technology and data in digital marketing, company and I am confident that we 2018 to ensure we are targeting adult consumers continue to make progress toward our in a responsible way. ambition to be one of the best performing, Our community investment and most trusted and respected consumer programmes promote skills and employability, products companies in the world. empower women and increase access to clean water. Our Learning for Life programme has reached more than 130,000 people since 2008, with training that opens up permanent and high quality job opportunities in the hospitality sector. Through our leadership of Ivan Menezes Movement to Work in the United Kingdom, Chief Executive cotch i ueurs our ambition is to remove barriers to odka in hiskey e uila Canadian hisky eer um eady to drink hisky ther (i) Based on £RSV in the first 14 weeks since launch in the off-trade only. Data provided from Nielsen Scantrack and dated back to 1 June 2007. 14 DIAGEO ANNUAL REPORT 2018 Market dynamics
Market dynamics
Consumer behaviour and the occasions on which We have a strong platform to seize new opportunities people choose to drink alcohol are constantly and unlock growth in our markets. This is based on evolving; as are regulatory environments and our diverse portfolio, geographic footprint, business stakeholder expectations. model and commitment to creating a positive role for alcohol and our business in society.
The global alcohol market: broad based, growing and profitable 500 million 730 million 52% new legal purchase more consumers of the global alcohol 6 billion £300 billion age consumers are are expected to be market by volume, equivalent units of alcohol of net sales. is spirits. expected to come able to afford sold each year. to the market over international style the next decade. spirits over the next decade.
Key trends Moderate, responsible drinking is part of a balanced lifestyle in many societies around the world, deeply rooted in local rituals and customs. How alcohol is consumed varies as widely as the cultures and conditions in which people live. As society and consumer tastes change, so do alcohol markets. Anticipating, shaping and responding to the trends behind those changes are key to delivering our strategy. Consumers want to drink better, not more Balanced lifestyles Consumers in developed markets are Consumers across markets are demanding seeking to drink better, not more. They are a broader range of products that cater to increasingly interested in trying new brands different occasions and lifestyles. Based on and categories, and are prepared to pay more our insights, we are innovating and investing for products of superior quality, craftsmanship in our brands to ensure we can meet and provenance. Our premium core and consumer expectations. reserve portfolios cater to this trend. Brands This year, in the United States we launched such as Johnnie Walker offer a ladder to Ketel One Botanicals, which has a 30% ABV, increasing luxury through price, liquid age no carbohydrates, no artificial flavours and and provenance. sweeteners and no added sugars. We also In emerging markets, increasing wealth launched Guinness Open Gate Pure Brew in means consumers are also seeking to ‘trade up’ Ireland. Pure Brew is a 0.5% alcohol by volume into international spirits brands. This trend (ABV) lager. In June, we launched Gordon’s provides an opportunity to offer international Ultra Low Alcohol Gin and Tonic flavoured premium spirits, such as Johnnie Walker Black drink in Great Britain, Spain, Belgium, Sweden Label, to consumers. and the Netherlands. Gordon’s Ultra Low The world’s informal alcohol market Alcohol has less than 0.5% ABV and accounts for 25% of alcohol sales globally, 68 calories per serve. with emerging markets accounting for a large proportion of this. Informal alcohol poses risks Consumers are socialising differently Continuing geopolitical uncertainty to consumer health and negatively impacts Through data and insights, we have identified The global economy continues to be subject tax revenues. Our mainstream spirits, such a shift from late-night drinking to more to political instability and changes in as McDowell’s No. 1 in India and Smirnoff X1 casual occasions that often include food economic variables. in Nigeria (more on page 17), provide safer and an increase in new types of consumption Our global scale and broad portfolio products at affordable price points. occasions, such as festivals. of brands help provide a natural hedge. The rise of the aperitif occasion also reflects Our market-based model also enables this trend. In 2018, we acquired Belsazar, a us to identify and respond quickly to premium vermouth aperitif. Belsazar is the first local dynamics. brand to graduate from Distill Ventures (DV), Consumers are able to trade up or down our externally managed accelerator depending on the economic environment. programme. DV builds on our skills and As a result, macro-economic trends are key knowledge to support entrepreneurs in the considerations for our risk planning, outlined development and financing of new brands. on pages 20-21. In addition to our own innovation, DV seeks to tap into new and emerging categories. Market dynamics DIAGEO ANNUAL REPORT 2018 15
Earning trust and respect and industry standards, including minimum Strategic report legal purchase age laws and maximum blood- Earning trust and respect are core alcohol concentration driving limits, in elements of our performance countries where these are not already in place. At the same time, we advocate against ambition and at the heart of our measures that are not based on evidence or purpose of ‘celebrating life, every which could have unintended consequences, day, everywhere’. Like our brands, such as pushing consumers toward illicit which have been part of alcohol, which can be a risk to public health. communities around the world for Climate change and water stress All businesses, especially those that rely on hundreds of years, we invest for agricultural raw materials and water, are the long term. Our programmes subject to environmental risks. Climate aim to empower communities change, and the linked issue of water risk, can have particularly significant impacts on Smashed is an award-winning theatre and education and individuals everywhere that our wider value chain and associated programme that informs adolescents about the we source, produce and sell. communities. While not yet having a material dangers of alcohol misuse. Smashed has now been impact, we have seen this in Brazil, where rolled out to 15 countries. Creating a positive role for alcohol sugar cane farming for Ypióca was affected in society, promoting inclusivity by lower rainfall, and in Cameroon, where operations. We will report more information and reducing environmental the sorghum we use for brewing was needed on this and measures to support resilience in for food when adverse weather reduced the future, reinforcing our transparency on impacts are priorities owned by the harvest. This is where our environmental climate change risks. everyone at Diageo and a source strategy, described in more detail on page 50, Our Water Blueprint defines our approach of pride for our employees. All is critical to our long-term business. Our to water stewardship. It prioritises the programmes reduce carbon emissions and water-stressed areas shown in the map our work is underpinned by a water use throughout our value chain, below. Along with improving water framework of policies that ensures alongside reductions in waste and packaging efficiency, we are replenishing the water we do business with integrity and and the use of more sustainable packaging used in water-stressed areas, supporting materials. We are investing further in water catchment area management to benefit all respect for human rights (more efficiency and carbon reduction in key water users and helping farmers improve on page 55). markets such as Scotland and East Africa, water management in agriculture. where water stress is particularly acute. We are Alcohol in society already integrating management of climate- The majority of people who choose to enjoy related issues into our mainstream business alcohol do so moderately and responsibly. We are clear that we want to meet the demands of those consumers by offering Diageo sites located in water-stressed areas them opportunities to drink better, not more. 27 35 We aim to be a leader in creating a positive 33 25 37 role for alcohol in society and in embedding 41 our commitment to promoting moderation 38 26 and tackling misuse in everything we do. 36 28 29 34 To achieve this, we work in partnership with 32 40 30 governments and industry organisations 39 around the world. We do this to increase our 18 23 31 impact on reducing harmful drinking, 17 14 15 19 20 11 1 2 promoting moderation and advocating for 21 13 16 3 industry standards. We focus on the most 22 7 5 24 12 material issues, where we can have the 9 4 6 10 greatest impact in reducing harm: drink 8 driving, underage drinking and excessive drinking. Our new strategy is in line with Sites the United Nation's and the World Health 1 Kenya Brewing, Nairobi 12 Dar es Salaam, Tanzania India 35 Pathankot, Punjab 2 East Africa Maltings, 13 Mwanza, Tanzania 25 Alwar, Rajasthan 36 Pioneer, Maharashtra Organization’s (WHO) goals of reducing Nairobi 14 UBL, Kampala, Uganda 26 Aurangabad, Maharashtra 37 Rosa, Uttar Pradesh 3 Seybrew, Seychelles 15 IDU, Kampala, Uganda 27 Baddi, Himachal Pradesh 38 Serampore, West Bengal harmful drinking by 10%. It is described 4 SA Cider, South Africa 16 Accra, Achimota, Ghana 28 Baramati, Maharashtra 39 Sovereign, Karnataka in more detail on page 42. 5 Phelindaba Brewery, 17 Kumasi, Kaasi, Ghana 29 Four Seasons Winery, 40 Tern, Andhra Pradesh South Africa 18 Ogba, Lagos, Nigeria Maharashtra 41 Udaipur, Rajasthan The beverage alcohol industry is highly 6 Butterworth Brewery, 19 Paraipaba, Ceará, Brazil 30 Hospet, Karnataka regulated. That regulation varies widely South Africa 20 Agricultural lands, 31 Kumbalgodu, Karnataka 7 Khangela Brewery, Ceará, Brazil 32 Malkajgiri, Telangana between countries and jurisdictions. We South Africa 21 Messejana, Brazil 33 Meerut, Uttar Pradesh comply with all laws and regulations, 8 Isithebe, South Africa 22 Maracanaú, Brazil 34 Nacharam, Telangana 9 Tlokwe, South Africa 23 Meta Abo, Ethiopia wherever we operate, as a minimum 10 Isipingo, South Africa 24 Marracuene, Mozambique requirement. We also advocate for laws 11 Moshi, Tanzania 16 DIAGEO ANNUAL REPORT 2018 Our strategy in action
Our strategy in action
These case studies demonstrate how we are putting our strategy into action at a market and global level. They also show how our approach Keep premium core vibrant to sustainability and responsibility supports everything we do. Proof in the pudding: Baileys’ treats making new connections In 2018, Baileys grew 6% globally. In North £ Drive innovation at scale America, net sales were up 11% in 2018, following our new indulgent treat campaign. Flushed with success: launch of Gordon’s Premium Pink Distilled Gin So what is the secret to its success? Our driven by speed and scale Launched in Iberia in May 2017, Gordon’s Pink insights told us that people around the world was launched in Great Britain just 10 weeks later, claimed to love Baileys more than any other supported by national media, digital and social spirit, but there were simply fewer occasions media content. on which to drink it. To address this, we In the past, this kind of launch would have repositioned Baileys from liqueur to taken around six months. Agile work in our ‘premium adult treat’ and have activated a supply chain and brand teams, combined with groundbreaking marketing and consumer a ‘hothouse’ approach to cooperation between engagement campaign to support this departments, cut months from the launch growing occasion. process. In September 2017, we launched in Our work is underpinned by a deep Ireland, Italy, Germany, Austria, Switzerland, understanding of occasions, so we are Gordon’s Premium Pink Distilled Gin launched in Benelux and Denmark. Most recently, we have reaching consumers in a range of trend- summer 2017. launched in North America and Australia. leading ways. We have created recipe videos In Great Britain, Gordon’s Pink was voted for our digital channels showcasing the Gordon’s Premium Pink Distilled Gin (Gordon’s ‘Product of the Year’ for the Alcohol category, versatility of Baileys. We have partnered with Pink) has become the most successful new in a Kantar TNS survey of 10,637 people. It also restaurants, bars and cafe chains to place spirits product development in Great Britain in received The Grocer’s ‘Top Launch of the Year’ Baileys on the menu as an indulgent end to the last decade(i). This is thanks to its consumer in the Alcohol: Spirits category. a meal – over ice, over ice-cream or in coffee. appeal and improvements in the way we Gordon’s Pink removed plastic straws from In supermarkets and retail stores, we have launch our innovations. all promotional materials at the end of 2017 and increased displays and cross-promoted Baileys Inspired by an original Gordon’s recipe is now only using paper straws. More broadly, with key coffee and dessert brands. from the 1880s, Gordon’s Pink balances Diageo announced a commitment to phase Innovations, such as Baileys Almande, are also the refreshing taste of Gordon’s gin with out the use of all plastic straws and stirrers from recruiting new consumers and creating new the natural sweetness of raspberries and all marketing globally and announced new occasions on which to enjoy Baileys. strawberries and the tang of redcurrant. plastics reduction and recycling targets. Altogether, our advertising, increased (i) Based on £RSV in the first 14 weeks since launch in digital presence and food partnerships mean the off-trade only. Data provided from Nielsen millions of consumers are not only enjoying Scantrack and dated back to 1 June 2007. Baileys but are engaging with and sharing our content too. Continue to win in Reserve In 2018, we offered consumers an accessible luxury gift beyond traditional beauty care and Driving personal luxury fragrances. During the festive season, our team in Peru launched a Johnnie Walker Blue with Johnnie Walker Label pop-up store. Consumers were treated The nature of luxury has to Johnnie Walker Blue Label mentoring and continued to evolve: from the were able to engrave their Johnnie Walker traditional western notion, driven bottle with a personal message. by behaviours and visual cues, In May, we also launched Johnnie Walker into a more modern luxury My Edition in Great Britain and Spain. This driven by experiences, and global pilot programme aims to offer consumers a and local influences. Today, cutting-edge, online whisky personalisation luxury can be for everyone. experience. Through the website, consumers Mass luxury is key to our are able to purchase exclusive whiskies based reserve growth opportunity. on personal flavour preferences, personalise One of the ways we are the label and engrave the bottle to create a Baileys has partnered with restaurants, bars and cafes delivering is through the gifting truly unique gift. to put Baileys on the dessert menu. and personalisation of Johnnie Net sales of Johnnie Walker Reserve Walker Reserve variants. variants were up 8% in 2018. Overall, scotch net sales grew 2%, but there is more to do. Our strategy in action DIAGEO ANNUAL REPORT 2018 17 Strategic report
Build an advantaged route to Embed productivity to drive out costs and invest in growth consumer: China Premium scotch brands leading the New insights, new approach: transforming net revenue way to consumers in South China management in India Getting the best value we can from our promotions and trade spend – what is known as net revenue management (NRM) – is common sense. But achieving a step- change improvement in NRM has meant transforming our processes, systems, data and our people’s capabilities. NRM is a key element of our productivity programme, which is focused on every day efficiency and driving out cost across our business. Our overall productivity goal is to We are setting minimum activation standards for Our NRM programme has been rolled out to 11 of our our premium scotch brands in Guangdong and deliver £700 million in savings, two thirds of clusters in India. Fujian, China. which will be reinvested in the business, and 175bps in operating margin improvement we can improve effectiveness. To date, we over the three years ending 30 June 2019. We want spirits consumers in China to have implemented our NRM programme Our NRM work in India is a great example. choose our premium and super premium in 11 of our clusters in India. We have trained With 29 separate states, each with distinct sets scotch brands. To achieve this, we identified over 100 people in the sales teams and of regulations for alcohol sales and promotion, two provinces in China, Guangdong and equipped them with the data they need India presents a complex picture on both Fujian, to further build our route to consumer to best focus their spend on brands and spend and value. This amount of price capabilities in liquor stores. locations. regulation underscores the importance of Guangdong and Fujian have the highest We are just at the beginning of our NRM getting our trade promotion spend right. penetration of foreign spirits consumption journey and are continuing to embed this Using customised dashboards, we are in China. Focusing on Johnnie Walker Blue culture across our business. Label, The Singleton and our malts portfolio, ensuring that our data and analytics are we trained our sales team and worked with cutting edge and give us insight into where local distributors and liquor outlets to set minimum activation standards for our premium scotch brands. Using data and Increase participation in mainstream spirits insights, the sales team is now able to make real-time decisions to ensure we are reaching Smirnoff X1: showing inclusive ambition in Nigeria the right consumers with the right products Consumers in Nigeria demand high quality Chocolate vodka, the lead variant, is proving and that our brands are presented at their drinks and value for money. We aim to meet popular and won a Silver Medal for Quality best at point of sale. During sales calls, our this demand through global and local brands Recognition at the San Francisco World Spirits team is able to take images of displays. Our at accessible price points, supported by local Competition in 2018. system logs the images and our central team sourcing and production. Building on Smirnoff has also extended its ‘We’re is able to evaluate and better determine the Guinness Nigeria’s reputation for quality Open’ platform in Nigeria. ‘We’re Open’ aims best sales drivers. and innovation, and the route to consumer to promote inclusivity and bring people Additionally, during occasions such as network of our beer business, we are reaching together using experiences, great drinks and the Mid-Autumn Festival and Chinese consumers who choose to drink, through music to break down barriers and stereotypes. New Year, we are recruiting and re-recruiting mainstream spirits. These grew double digit in Johnnie Walker Blue Label customers Nigeria this year, underpinned by innovation through personalisation and gifting. launches and new formats. This year, we have seen sales of scotch in Launched in fiscal 2017, Smirnoff X1 is a mainland China grow strong double digit great example of how we are increasing spirits driven by Johnnie Walker and The Singleton. participation by leveraging our international trademarks. Over the past 18 months, our sales teams in Nigeria have been working with local outlets to introduce consumers to the vodka category. Currently, Smirnoff X1 is available in more than 30,000 on-trade outlets and we have sampled our perfect serve with lemonade in 1,700 outlets. Smirnoff X1 Intense 18 DIAGEO ANNUAL REPORT 2018 Our strategy in action
Creating a positive role for alcohol Building thriving communities: Cameroon in society: global Promoting moderation and tackling Finding inclusive ways to grow: working with farmers in Cameroon misuse: Drink Positive Working with the farmers who grow our ingredients is a vital part of ensuring we have a resilient, sustainable supply chain. It’s also an opportunity to support the communities around us – through inclusive programmes that promote the aims of the UN Sustainable Development Goals and strengthen our business. As part of our local sourcing programme, we are working through partners with over We are proud of producing some of the 4,500 sorghum farmers in Cameroon to help world’s best alcoholic drinks – and of the fact them increase their yields through improved that millions of people enjoy our brands farming practices and irrigation. At the same responsibly and in moderation. At the same time, we are helping to improve community and sanitation, particularly for women and time, we know that harmful drinking causes access to drinkable water, increase awareness children, installing two new water pumps to individuals and communities significant of good sanitation, build local management serve 6,500 people. An additional 150 women problems – so creating a positive role for of water, and enhance people’s skills, with are benefiting from water-related economic alcohol in society has always been vitally a particular emphasis on women’s activities, including gardening and selling important to everyone in our business. empowerment. water and ginger drinks. In both programmes, We have consistently invested in global In North Cameroon, our partnership with training and empowering local people to programmes which encourage responsible the Sahel Espoir co-operative in the two manage and maintain their community assets drinking, reduce drink driving, and seek to villages of Mindjil and Garey has led to a new are key elements. create a positive role for alcohol in society. irrigation system and new boreholes to We want our programmes to have real This year we launched a new strategy to create provide access to water for 10,000 people. impact, increasing the resilience of our even greater impact through our programmes, In the village of Fotouni in West Cameroon, communities and supply chains. as described on pages 42-44. we are working with the NGO, ANDP At the same time, we have never lost sight Environment, to improve access to safe water of the vital role that our employees play in promoting moderation and tackling misuse – Reducing our environmental impact: India as ambassadors for our brands, and within their own work and home communities. In October 2017 we launched our new Saving water, saving costs: water recycling in India Drink Positive campaign, aimed at highlighting Water is essential to our business – and to 500,000 cubic metres of water a year – the role that everyone at Diageo can play the people and ecosystems around us. That enough to fill 200 Olympic swimming pools. through their work. Drink Positive means responsible water stewardship is a This water reuse has led to a 35% reduction communicates how employees are promoting strategic priority – especially in areas of water in water extraction, which is good for the moderation and tackling misuse, and includes stress, where factors such as drought and long-term sustainability of our business and training resources such as DRINKiQ, our alcohol climate change have their greatest impact. the local water catchment and community. education tool, to help engage employees In India, an acutely water-stressed region, It has also had immediate fiscal benefits, by and to support them to engage others. we’ve developed a comprehensive local saving more than £1 million in costs resulting The creative, integrated campaign involves strategy to conserve water. This supports from a new state water tariff. social media, ‘office takeovers’, global and local our global targets for 2020 of reducing ‘Lunch and Learn’ events, online training, the amount of water we use, returning leaders from the business sharing their wastewater safely to the environment and commitment to help people to Drink Positive, replenishing the total water used in our and much more. Through Drink Positive, we’ve final product. reached all of our employees (nearly 30,000) A recent programme of investments in with the facts, information and inspiration that our distilleries in Maharashtra state has driven will help them become Drink Positive further improvements. We have installed ambassadors within our business and beyond new water-recycling equipment, including – and our Values Survey showed that 93% ultra-filtration followed by reverse osmosis of employees agreed that Diageo is effective systems at our Nasik, Aurangabad and Pioneer in promoting a balanced role for alcohol sites. This has enabled us to re-use up to in society. How we protect our business DIAGEO ANNUAL REPORT 2018 19
Our approach Strategic report How we protect our business Our risk management framework is simple. We believe that great risk management starts with the right conversations to drive better business decisions. We embed accountability Risk management and principal risks for managing risk into our business Our Performance Ambition calls on us to be bold and to act like management structures. Each market and function undertakes an annual risk assessment, owners. Well managed risk taking lies at the heart of this. Great risk establishes mitigation plans and monitors their management drives better commercial decisions, creating a growing, risks. Our Executive Audit and Risk Committee resilient and sustainable business. regularly receives reports on the risks faced by the business and the effectiveness of risk management efforts. Our Executive updates the group’s risk assessment annually, and this Monitor and report Continuous review Monitor is independently reviewed by the Board. Quality reporting and report Continually utilise our We ensure that significant business risks are enables great information to drive considered and escalated where appropriate discussion, which is Continuous insightful discussion and review to our Executive and Board and we establish at the heart of our effective decision making cross-functional working groups, and leverage risk management Mitigate RISK experts to ensure significant risks are approach MANAGEMENT effectively managed. Identify Further details about the group’s risk Identifying the risks our management approach are described in the Identify business faces is the first Corporate Governance Report on page 64 Assess step in effective risk and in the Report of the Audit Committee Mitigate management on page 68. Taking actions to manage our key risks Assess Focus in the year Assessing the likelihood and impact of risks The Diageo Executive and Board considered to drive effective, prioritised mitigations the risks described here as the group’s principal risks for this financial year, and also Viability statement reviewed our risk appetite, which is the level In accordance with the UK Corporate • a failure to adapt to or participate fully of risk we wish to take to achieve our strategic Governance Code, the Directors have in critical industry developments, and objectives. assessed the viability of the group over the Our principal risks continue to respond • increased potential tax rate due to three years to 30 June 2021, considering our to a challenging external environment and, changes in the international tax current position and prospects, our strategy, although the majority of our risks remain environment. the Board’s risk appetite and our principal consistent with last year, there are two notable risks as set out on pages 20 to 21 in the The principal risks considered in the most changes. We have removed the Business Strategic report. likely combination of downside scenarios Acquisitions risk as this was largely focused on Although the prospects of the company are identified with the symbol ’V’ on page the acquisition of United Spirits Limited (USL). are considered over a longer period the 20 to 21. It has been more than three years since Directors believe that a three-year assessment None of these scenarios individually completion of this transaction and we are is most appropriate as it aligns with our threaten the viability of Diageo, therefore the comfortable that USL has been integrated normal three-year strategic business planning combined impact of these scenarios has been and that legacy risks are being appropriately processes. evaluated as the most severe stress scenario. managed (please refer to pages 143-146 for The three-year business plan is based on We have considered the risks presented further information on legacy risks). We have our current strategy. This plan has been stress by Brexit and at this stage do not perceive replaced this with a risk relating to product tested by modelling severe but plausible any material risk to the company’s viability. contamination; while this is not a new risk downside scenarios, and combinations of We will keep this under review as exit to Diageo, we have re-evaluated that the scenarios, linked to our principal risks. Key negotiations progress. potential reputational impact of this risk scenarios considered include: Stress testing considers the effectiveness of warrants its inclusion within the principal risks. mitigation actions and internal control systems, Protectionism and local trade and • severe marketing and/or route to market makes certain assumptions about temporary regulatory policies have continued to lead restrictions or fiscal changes introduced reductions in discretionary spending including to excise tax increases and restrictive by local governments, capital expenditure and dividend payments regulations, and the attention being given to • material negative changes in the and considers whether additional financing data privacy is heightened with the recent macro-economic environment that facilities would be required. implementation of GDPR legislation. We could impact both developed and Based on the results of this analysis the continue to develop our risk planning work emerging markets, Directors confirm they have a reasonable around Brexit while retaining agility to expectation that the group will be able to changing political situations. Despite this • unfavourable exchange movements in continue in operation and meet its liabilities as challenging environment, we remain deeply foreign currencies, mainly the euro and they fall due over the period to 30 June 2021. committed to operating in the right way in US dollar against sterling, everything we do. 20 DIAGEO ANNUAL REPORT 2018 How we protect our business
1 Efficient growth 2 Consistent value creation 3 Credibility and trust 4 Motivated people Risk included in viability assessment
Risk Impact How we mitigate Developments in 2018 1. Market • Regulators in major • Comprehensive multi-year public policy • The risks associated with protectionism and uncertainty in the markets impose plans in priority markets, regulatory policy international trading environment have increased, adding restrictions and indirect tax increases, risk tracking and evaluation, and pressure on tariffs, indirect taxation and regulation. We believe indirect tax trade barriers, and/or economic modelling of tax, trade and we are well placed to manage these risks. This year we have restrictions on regulatory scenarios. successfully mitigated threats and built momentum in our Fiscal pressures and/or marketing and • Company rollout of a new Alcohol in engagement with governments around the world to shape failure to address perceived availability. Society strategy supported by a fully more balanced public policy outcomes. growth in anti-alcohol • Damage to our operational global industry platform to • We have refined our public policy plans along with our ability sentiment. corporate reputation. promote responsible drinking. to monitor and evaluate the external environment and 1 2 3 • Proactive, evidence-based engagement strengthened capability across the business in public affairs to build trust and deepen our relationship and alcohol policy. and reputation with governments, • We have moved with pace in delivering our Alcohol in Society industry and other stakeholders. programmes around the world. • Dedicated training and capability building curriculum on indirect tax, trade and regulatory affairs, alcohol policy, campaigning and scenario planning. 2. Economic • Social unrest, liquidity • Local and global market monitoring of • Volatility, particularly in emerging markets, has been mainly issues, generalised key business drivers to prepare for rapid driven by political or legislative issues, rather than GDP or change downturn, currency changes in external environment. economic volatility. While the macro environment is arguably instability, inflationary • Strategic business reviews by CEO and currently more uncertain, we believe this risk remains stable as Significant local volatility pressures, possible we continue to embed scenario planning at local and global or upheaval, uncertainty other senior executives to review local changes to customs strategies. levels to assess the potential impact of economic change to or failure to react quickly duties and tariffs and/ strengthen our mitigation responses. • Multi-country investment and capacity enough to increasing or eroded consumer expansion strategy, and local sourcing • We are making better use of data to improve performance volatility, including the confidence, strategy (e.g. to minimise currency risk). prediction, using statistical techniques. UK’s exit from the EU. impacting business • Ongoing risk identification and mitigation planning to respond forecasting and/or • Cross-functional steering group to 1 2 to the risks associated with Brexit and the potential impact of performance. monitor the risks of Brexit. any trade wars. We have particular focus on identifying critical decision points to ensure potential operational disruption is effectively mitigated. 3. Critical industry • Consumers move • Highly diversified portfolio of brands to • The pace of industry developments and consumer trends away from our brands ensure coverage of consumer occasions continues to speed up, increasing the risk that we fail to developments to alternative and price points. respond quickly enough; despite this, we believe the products. management of this risk remains strong. Failure to shape or • Rigorous processes of strategy and participate in critical • Suboptimal routes to innovation development at corporate • We focus innovation on our strategic priorities through global consumer, customer consumers and and market level. brand extensions and new to world products, leveraging customers. partnerships such as Distill Ventures. or competitor • Systematic review of emerging developments. • Less efficient business consumer and route-to-consumer trends • We continue to build capabilities and business structures that model compared to including potential disruptive enable us to be agile in responding to rapidly shifting 1 2 3 key competitors. technologies. consumer trends, for example in digital commerce and • Continuous assessment and optimisation marketing by investing in technology and tech partnerships. of business efficiencies and investments. 4. Non- • Severe damage to our • Code of Business Conduct and • We continue to see new regulations come into force in a corporate reputation supporting framework of policies number of countries in which we operate; however, this risk compliance and/or significant and standards set out compliance remains stable as we manage these increasing requirements with laws and financial penalty. requirements. within our existing structures. • Regular training, communications • We have a programme of global e-Learning Code and policy regulations and engagement activities to embed training and engagement for all employees with integrated Non-compliance with employee understanding. compliance certification, and conduct face to face events for local laws or regulations, • Risk based control assurance employees with no computer access. or breach of our internal programme, with local management • Further embedding of enhanced technology globally to global policies and accountability. support third party compliance processes, leveraging our standards and/or shared service centre operations. significant internal • Robust programme of control assurance and refresher training control breakdown. for all Finance Directors on effective risk based control assurance. 1 2 3 4 5. Sustainability • Harm to future • Sustainable Development strategy • Our continued progress in achieving key environmental growth either credible with stakeholders and set up metrics, and a strong position maintained with external and responsibility directly; or to deliver against 2020 targets. stakeholders and benchmarking leads us to believe this risk remains stable. Failure to manage key • Indirectly via • Partnerships with Non Governmental sustainability risks or meet reputational impact Organisations (i.e. CARE, WaterAid) • Human rights assessment programme extended to Colombia, key sustainability goals. reducing trust in place. Guatemala, India, Tanzania and UK. amongst consumers 1 2 3 4 • Resource scarcity issues identified and • Strengthening of our diversity and inclusion agenda within the and other mitigated, agriculture programme business and in the wider value chain. stakeholders. delivered with greater consistency. • ‘Brands with Purpose’ activity with key global brands, aligning • Manufacturing standards programme sustainable development and alcohol in society strategies with including environmental performance, brand strategies. with future activity on community water • Development of Climate Change Risk Reporting. around production sites. • Water Blueprint adoption in Ghana, India and Kenya to support water security. How we protect our business DIAGEO ANNUAL REPORT 2018 21 Strategic report
Risk Impact How we mitigate Developments in 2018 6. Cyber threat • Financial loss, • Focus on insider threat by tightening • Despite the increasing frequency of cyber attacks (including operational ‘privileged access’ to critical applications. phishing, ransomware and potential disruptions to production Theft, loss and disruption and • Mandatory e-Learning and regular operations), we believe, from regular benchmarking of our misappropriation reputational damage. phishing exercises to global workforce. mitigation actions against peers, that our approach to managing this risk is consistent with industry practice . of our most important • Experts perform intelligence-led, digital assets. proactive hunting and monitoring of • We are accelerating our investment in intelligence led threat 1 2 3 4 threats. analysis to better predict and proactively manage the most serious threats, and continually improve our control • Advanced malware detection and environment, including hiring a skilled cyber threat team. blocking. • We take a programmatic approach to deal with increased • High risk market cyber stress tests cyber threat risks and continue to deliver employee awareness addresses security gaps used by campaigns and training to help identify appropriate sophisticated hackers. responses to cyber risks. • Regular Red Team exercises to improve surveillance monitoring and response. 7. Political • Diageo employees, • In-country security managers overseeing • Political violence risks are increasing globally, due to sites or supply chain people and physical security and above geopolitical tensions, a weakening of liberal democratic instability threatened and/or market subject matter experts. governance, and the repercussive effects of chronic conflicts and terrorism harmed. • Monitoring of local security situations. around the globe. Terrorism risks are more diversified and impact more countries in which we operate. • Our ability to operate • Diageo’s global Business Continuity and Impacts from political in key markets is Crisis Management Framework. • To manage this risk we undertake terrorism crisis simulation instability and security disrupted. exercises across various markets and have established quarterly • Global travel security programme for all threats including terrorism. cross-functional threat reviews. Diageo travellers. 1 3 4 • Implementation of Diageo Incident Management Database • Global and market liaison with to monitor security incidents and trends. government, academia, and industry on evolving threats and responding to • Increased intelligence capacity through extra internal resource incidents. and third party threat monitoring. 8. Data privacy • Harm to our • Global Data Privacy programme with • The introduction of GDPR in the EU on 25 May 2018 has reputation with global data privacy policy, training and heightened awareness and scrutiny over the data privacy risk Breach of data protection consumers, communication. generally, which potentially increases the level of subject laws or regulations. customers and/or • Briefings to Board, Executive and other access requests being made to organisations that hold 1 2 3 4 our people. senior leadership on our General Data personal data, as well as the risk of complaints to regulators. • Non-compliance with Protection Regulation (GDPR) Readiness • We have a programme to enable us to implement processes data protection Programme. to get to and maintain compliance with GDPR led by Diageo’s regulation. • Use of Privacy Impact Assessments in key Global Data Privacy Office; this causes us to believe that this • Significant financial risk areas of the business concerning the risk is stable. penalty of up to 4% proper use of data. • We have embedded a global incident response process to of global turnover. • Risk assurance at a market and global identify, investigate, risk assess and respond effectively to any functions level. personal information security incidents. 9. International • Increase in the cost • Ongoing review of how our tax policy • The international tax environment has been subject to increased of doing business applies to our business in light of scrutiny and change in recent years, increasing the overall levels of tax arising from an changing rules and stakeholder risk to business. increase in our expectations. Significant changes to • Investment by governments in the ‘digitisation of tax effective and cash • Monitoring and, where appropriate, administration’ will facilitate enhanced access to and analysis the international tax tax rates. environment such as the expressing views on the formulation of of our data, which is likely to increase audit activity. • Changing tax laws tax laws either directly or through trade OECD Base Erosion and • In common with other multi-nationals, we face continued scrutiny and audit activity associations or similar bodies. Profit Shifting initiative from certain authorities into tax matters, as referred to in our lead to additional tax • End-to-end review of our tax processes contingency liability note. See also Note 18 to the Financial and EU anti-tax abuse exposures and measures alter our to continually improve our tax control Statements on the current position with the notices previously uncertainty. and governance environment. received from HM Revenue & Customs. operating position. 1 2 3 • We have submitted our Country-by-Country Report to the necessary tax authorities. • We have updated our Global Tax Policy to clarify our strategy and approach to the management of taxes and tax risks globally. 10. Product • Harm to consumers • Food Safety System 22000 Certification • This risk has been brought into our principal risks this year. and/or in place for owned brewing and However, this is not a new risk and we believe that our approach quality • Our corporate and packaging sites, and third party site audit to ensuring compliance with all necessary food safety brand reputation is programme in place. requirements and minimising the risk of malicious tampering Contamination of raw of our products while under our control are robust. materials or finished damaged. • Physical security standards (including product, or unsafe access control, CCTV and guarding) and • Strong programme of food safety controls, standards and vetting procedures in place across our assurance activity. Global Food Safety Initiative assurance counterfeit product is production sites. strategy being rolled out across wholly owned breweries, supplied to the market. • Anti-counterfeiting measures embedded packaging sites and key third party production sites. 2 3 into our packaging to ensure it cannot • Food fraud risk assessments (i.e. the risk of ingredient be reused. substitution that creates a product quality risk) regularly • Application of unique lot-codes on all undertaken. products for product recall requirements, • Brand protection and anti-counterfeit activities focussed on high assured by Diageo Quality standards. risk markets and technology to assist with product verification. 22 DIAGEO ANNUAL REPORT 2018 Group financial review
Group financial review
We have delivered another year of strong consistent results with progress on all our measures of value creation and efficient growth. Organic net sales growth of 5% was broad based across regions and categories and delivered through both volume growth and positive price mix. Our productivity programme, which is now embedded in the fabric of the organisation, provides the firepower to increase investment behind our brands to fuel future growth as well as expand margins. Marketing spend increased 7%, ahead of net sales, and organic operating margin expanded 78bps. Our discipline in converting profit to cash and improving working capital continued with free cash flow of £2.5 billion and operating cash conversion sustained above 100%. With the changes we have made in the business and the high performance culture we have created we are well positioned to continue to deliver consistent growth. Kathryn Mikells, Chief Financial Officer
Reported net sales were up Volume Net sales(i) Operating profit(ii) Operating profit (iii) 0.9% before e ceptionals as organic growth was partially offset by adverse exchange
Reported operating profit was up
North America Europe and Turkey Africa Latin America and Caribbean Asia Pacific 3.7% (i) Excluding corporate net sales of £52 million (2017 – £46 million). driven by organic growth partially offset (ii) Excluding net corporate cost of £158 million (2017 – £189 million). by adverse exchange (iii) Excluding exceptional operating charges of £128 million (2017 – £42 million) and net corporate operating costs of £158 million (2017 – £189 million). Organic results improved with volume growth of Summary financial information 2018 2017 Volume EUm 240.4 242.2 2.5% Net sales £ million 12,163 12,050 Marketing £ million 1,882 1,798 Organic net sales growth of Operating profit before exceptional items £ million 3,819 3,601 Exceptional operating items(i) £ million (128) (42) Operating profit £ million 3,691 3,559 5% Share of associates and joint ventures profit after tax £ million 309 309 (i) Organic operating profit grew Exceptional non-operating gain £ million – 20 Net finance charges £ million 260 329 Exceptional taxation credit(i) £ million 203 4 7.6% Tax rate including exceptional items % 15.9 20.6 Tax rate before exceptional items % 20.7 20.6 Free cash flow continued to be strong at Discontinued operations (after tax)(i) £ million – (55) Profit attributable to parent company’s shareholders £ million 3,022 2,662 £2.5bn Basic earnings per share pence 121.7 106.0 Earnings per share before exceptional items pence 118.6 108.5 Net cash from operating activities was Recommended full year dividend pence 65.3 62.2
(i) For further details of exceptional items see pages 114 to 116, and discontinued operations items see page 121. £3.1bn Operating Volume Net sales Marketing profit(i) Basic eps of % % % % North America 2 (1) 3 (1) 121.7 pence Europe and Turkey 4 4 7 10 was up 14.8% Africa 3 (4) (5) (12) Latin America and Caribbean 5 2 1 23 Eps before exceptional items increased Asia Pacific (7) 3 13 17 Diageo – reported growth by region(ii) (1) 1 5 6 North America 1 4 6 2 9% Europe and Turkey 4 4 6 8 to 118.6 pence Africa 3 3 2 (5) Latin America and Caribbean 5 7 4 19 Asia Pacific 2 9 15 19 Diageo – Organic growth by region(ii) 2 5 7 8
(i) Before operating exceptional items. (ii) Includes Corporate. In the year ended 30 June 2018 corporate net sales were £52 million (2017 – £46 million). Net corporate operating costs were £158 million (2017 – £189 million). Group financial review DIAGEO ANNUAL REPORT 2018 23 Strategic report Net sales (£ million) O Reported net sales up 0.9% with organic growth partially offset eported operating margin increased bps by unfavourable exchange rganic operating margin increased bps Organic net sales growth of 5.0% with 2.5% volume growth and 2.5% positive price/mix