Introduction Integrated transport network Accessible to everyone Accessible Our people

Our organisation Appendices Financial statements Appendices

276 Department of Transport and Main Roads | Annual Report 2018–19 Introduction Integrated transport network Accessible to everyone Accessible Our people Our organisation Financial statements Appendices

Annual Report 2018–19 | Department of Transport and Main Roads 277 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction Resources, Mines andEnergy. *Except to the extent administered by the Deputy Premier, Treasurer andMinister for Aboriginal andTorres Strait Islander Partnerships; and the Minister for Natural • • • • • • • • • • • • • • • • • • • • • • • • Minister forTransportandMainRoads The DepartmentofTransportandMainRoadsadministersarangeActs fortransport-relatedpurposeslistedbelow: Appendix 1–Legislationadministeredbythedepartment 278 Transport Security(Counter-Terrorism) Act 2008 Transport (SouthBankCorporationAreaLand)Act 1999 Transport PlanningandCoordinationAct 1994 Transport Operations(RoadUseManagement)Act 1995 Transport Operations(Passenger Transport)Act 1994 Transport Operations(MarineSafety–DomesticCommercialVessel NationalLawApplication)Act 2016 Transport Operations(MarineSafety)Act 1994 Transport Operations(MarinePollution) Act 1995 Transport InfrastructureAct 1994 Tow TruckAct 1973 Thiess Peabody MitsuiCoalPtyLtdAgreementsAct 1965* Sustainable Ports DevelopmentAct 2015 State Transport(People Movers)Act 1989 State TransportAct 1938 Rail SafetyNationalLaw(Queensland)Act 2017 Queensland RailTransitAuthorityAct 2013 Photo IdentificationCard Act 2008(effective1April 2019) Adult ProofofAgeCardAct 2008(effective 31 March2019) Maritime SafetyQueenslandAct 2002 Heavy Vehicle NationalLawAct 2012 Gold CoastWaterways AuthorityAct 2012 Civil Aviation (Carriers’Liability)Act 1964 Century ZincProjectAct 1997(Sections5(2)to(7),11, 12and13) Air NavigationAct 1937 Department ofTransportand MainRoads| Annual Report 2018–19 Appendix 2 - Associated bodies The Rail Transport Service Contract between TMR and Queensland Rail governs the funding arrangements for new rail infrastructure, maintenance of the existing rail network

TMR works collaboratively with two statutory bodies, four Introduction and the provision of both South East Queensland and regional government-owned corporations (GOC) and one publicly long-distance passenger rail services. owned private (Pty Ltd) company. The department provides strategic advice to the Minister for the Ports and Gold Coast Waterway Authority. ČČ For more information: www.queenslandrail.com.au/aboutus/ governance/annualreports Statutory bodies • Gold Coast Waterways Authority • Queensland Rail. Transmax

Government-owned corporations Transmax Pty Ltd is an unlisted Australian company Integrated transport network • Far North Queensland Ports Corporations Limited incorporated in 2002. Transmax is wholly owned by TMR (Ports North)* and is governed by an independent board of directors. The shareholder is the Director-General of TMR. • Gladstone Ports Corporation Limited (GPCL)* • North Queensland bulk Ports Corporation Limited (NQBP)* ČČ For more information: www.transmax.com.au/who-we-are/media/ • Port of Townsville Limited (POTL)*

*Government-owned corporation with shareholding ministerial obligations. Shareholding ministers to everyone Accessible Publicly-owned private company The listed ports corporations are GOC governed under the Government Owned Corporations Act 1993 (GOC Act). Transmax Proprietary Limited**

** The Director-General of TMR is the company’s sole shareholder. Each GOC must fulfil its obligations and keep the shareholding minister(s) reasonable informed of the Our people Gold Coast Waterways Authority operations, financial performance, financial position and governance of the company and its subsidiaries. The Gold Coast Waterways Authority was established to strategically plan for, facilitate and manage the development The companies must report in a timely manner on all issues and use of the Gold Coast waterways. The body manages the likely to have a significant financial or operating impact. waterways south of the Logan River to the New South Wales Each must also develop a Corporate Plan, Statement of

border. Corporate Intent and table an annual performance report each Our organisation year which are available on their website.

ČČ For more information: www.gcwa.qld.gov.au/about/our-publications

Queensland Rail

Queensland Rail is a statutory body and operates in accordance with the Queensland Rail Transit Authority Act Financial statements 2013. It is responsible for the operation of passenger rail services and ensuring that supporting rail infrastructure (see glossary page 294) remains safe, reliable and at a fit-for-purpose standard. Appendices

Annual Report 2018–19 | Department of Transport and Main Roads 279 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction • • • • • • The activitiesofthedepartmentdeliveredunderthisserviceareasupport: • • • • • • • • • • • other developmentimpactsaremanagedeffectively. Thisisachievedthroughdevelopingandmanagingthe: Responsible transportsystemplanningensuresQueensland’slong-termneedsaremetinthemostcosteffectivewayand Service areadescription make informedinvestmentdecisions. To providethedirectionforasingleintegratedtransportnetworkinQueensland,includingpolicyandplanning framework to Service areaobjective Service Area:TransportSystemInvestment,PlanningandProgramming Appendix 3-Performance Statements2018–19 280 preparing forthefreightsystemrequirementsoffuture. promoting andinvestinginactivepublictransportsolutionsthatsupportbroadercommunitybenefits promoting communitycohesion,economicdevelopmentandenvironmentalsustainability connecting andpartneringwithindustrycommunitytodesignforthefuture maximising thebenefitsfromourinvestmentsthroughlong-term(10 year)planningandprioritisation delivering bestvalueinvestmentinthetransportsystemoffutureandcreatingopportunitiesforinnovation major transportinfrastructureprojectevaluationandassurancetoensuredeliveryonavalue-for-moneybasis. improve networksafetyandsupporteconomicdevelopmentpopulationgrowth funding submissionstotheAustralianGovernmentforupgradingnationallysignificantroadandtransportnetworks asset managementplansformaintenance,preservationandoperationofstate-controlledtransportinfrastructure Queensland positiononstateandnationaltransportpolicyreformagendas and theLocalGovernmentAssociationofQueensland Roads andTransportAlliance-thedepartment’sstrategicfundingengagementpartnershipwithlocalgovernment infrastructure workswhichispublishedannually Queensland TransportandRoadsInvestmentProgram(QTRIP)-afouryearrollingprogramofprioritytransport Transport SystemPlanningProgram(TSPP)tocoordinateandprioritiseplanningacrossallmodesoftransport Queensland’s transportnetworkoverthenext15years Regional TransportPlans-thesedefinethestrategicdirectionofregionaltransportsystemsandguideplanning cycling, moreofteninQueensland Queensland CyclingStrategy2017–2027 andtwoyearAction Plan-guidesandprioritisesactionsthatencouragemore resources inQueenslandasrequiredundertheTransportPlanningandCoordinationAct 1994 Transport CoordinationPlan(TCP)-providesa10 yearframeworkforstrategicplanningandmanagementoftransport transport forthefuture Queensland TransportPolicy (QTP)-a30-year, long-termtransportstrategytoprepareandpositionQueensland’s Department ofTransportand MainRoads| Annual Report 2018–19 Service standards Notes* 2018–19 Target / estimate 2018–19 Actual Status

Effectiveness measures Introduction Road system condition (the percentage of urban and rural State-controlled roads 1 with condition better than the specified benchmark):

Urban 97-99 98.38

Rural 95-97 96.15

Road ride quality – traffic weighted roughness (percentage of the network in very 2 10.7 11.3 poor/poor condition)

Efficiency measure Administrative cost to plan, develop and manage the QTRIP as a percentage of the 3 1 0.28

overall value of the program Integrated transport network

Status Legend: On track Slight variance Attention required

*Notes: 1. The road system condition measure reports the surface layer smoothness of the road network from a road user’s perspective. 2. ‘Road ride quality – traffic weighted roughness’ is a measure of fit-for-purpose service levels provided for state-controlled road infrastructure. Maintenance and preservation of Queensland’s state-controlled road network is managed through a structured program aimed at delivering agreed levels of service at minimum lifecycle cost. Road ride quality is used in TMR’s pavement management system to prioritise sections, within available funds, for future pavement renewal programs. TMR seeks to mitigate the external factors that may impact this measure, such as, adverse weather events, increasing traffic volumes and increasing heavy vehicle loads. To ensure service levels are met, TMR will continue to undertake a proactive regime of inspection (targeting high-risk

sections) and optimising the location and timing of future works. to everyone Accessible 3. QTRIP is a four-year rolling program of priority transport infrastructure works published annually. This service standard measures how efficiently QTRIP is being developed and managed. It excludes Gold Coast Waterways Authority, Maritime Safety Queensland, School Bus Upgrade Program and Queensland Rail and Ports.

Service Area: Transport Infrastructure Management and Delivery Our people Service area objective

To construct, maintain and operate an integrated transport network accessible to all.

Service area description

Activities undertaken in this service area relate to stewardship of the State road network and include: Our organisation • delivering, managing and maintaining transport infrastructure • leading innovation in transport infrastructure delivery • setting value for money standards for transport infrastructure • managing road operations, including traffic incidents, heavy vehicle operations and traveller and traffic information • managing use of the road corridor, including environmental preservation and third party road access • controlling access to and recovering the road network during and following emergency events. Financial statements Service standards Notes* 2018–19 Target / estimate 2018–19 Actual Status

Service: Transport infrastructure management

Effectiveness measures Road network efficiency – Average travel time per 10km: 1, 2 Appendices AM peak 11.5 11.5

Off peak 10.3 10.4

Annual Report 2018–19 | Department of Transport and Main Roads 281 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction 8. 7. 6. 5. 4. 3. 2. 1. *Notes: current financial year’s QTRIP allocation Administration costs of managing anddelivering the QTRIP as apercentage of the Efficiency measure travelled where the road condition was likely to bea strong contributing factor Number of fatal crashes on State-controlled roads per 100 million vehicle kilometres measure Effectiveness Service: Transportinfrastructuredelivery (including operations, maintenance andprojects) Operations Program as a percentage of the total value of the Road Operations Program Administration/staff costs of operating anddelivering the department’s Road Efficiency measure 20 minutes per hour: Arterial intersection performance – Percentage of intersections congested less than Road network productivity – Percentage of the road network with good productivity: Road network reliability – Percentage of the road network with reliable travel times: Service standards 282 The 2018–19 Actual demonstratesthatouradministrativecoststoadministertheQTRIParestable. The TransportandMainRoadsAnnualReport2017–18 incorrectly reportedthatthismeasurewasbeingdiscontinuedasaservicestandardfor2018–19. factors (suchasroadconditions).ThActual representstheresultfor12-monthperiodending31 March2019. There isathree-monthlagindataavailabilityforthismeasureduetothetime it takes tocompletepreliminarycrashinvestigationsand todeterminecausal reduce thedemandonstaffinoperatingsystem. forecast. Thedepartmentwillcontinuetodeliveraprogramofroadoperational system technologyenhancementswhichwillautomateexistingworkflowsto The resultshowsthereisaslightlyhigherengagementofthedepartment’speople capacityinoperatingtheroadtransportationsystemthanoriginally hour/lane onmotorwaysand900vehicles/hour/lanearterials)incombination withmoderatelydegradedspeeds. and 65percentofthepostedspeedonmotorwaysarterials)irrespective traffic flow;or(b)flowisrelativelyhigh(forexample2,000vehicles/ Good roadnetworkproductivityoccursundertwoscenariosofperformance:(a) speeds areinexcess ofbenchmarkvalues(thatisrespectively 80percent For thesemeasuresahighervalueindicatesbetterperformance. This measureisinminutesper10 kilometres(lowerisbetter). such asfuelcosts. noted thatroadnetworkeffectivenessmeasuresaredependentonmanyvariablesincludinglanduseplanning,infrastructuredelivery, andeconomicfactors VKT growthforBrisbanehasaveragedoverthreepercentyearthelastsevenyears,andfourbetween2017 and2018. Itmustalsobe years, includingthemostrecentannualgrowth(toJune2019) of1.7percent(notethattherecordedgrowthforwholeSEQwas slightly higher).The year, areperformingrelativelywell.ThenumberofvehiclesregisteredinBrisbanehasincreasedbyanaverage2.3percentannuallyoverthelastseven of registeredvehiclesandvehiclekilometrestravelled(VKT),thedepartment’scongestionmeasures,which,onaverage,havenotdeterioratedoverlast The resultsshowthatmost(tenoutoftwelve)the2018–19 Actual figureshavemetthe2018–19 Target /estimatefigures.Consideringthehighgrowth AM peak AM peak AM peak PM peak peak Off PM peak peak Off PM peak peak Off PM peak 8 6, 7 5 1, 3 1, 3,4 1, 3 Notes* Status Legend: Department ofTransportand MainRoads| <5.1 0.05 12.5 82 68 76 2018–19 Target /estimate 76 91 64 72 68 87 11.9

On track

Slight variance 2.8 0.04 14.4 83 68 78 2018–19 Actual 77 91 65 72 72 89 12.1 Annual Report 2018–19

Attention required Status Service Area: Transport Safety and Regulation

Service area objective Introduction

To regulate the transport system safely, economically and sustainably without imposing unnecessary red tape.

Service area description

Safety of transport networks is critical to supporting Queensland’s future growth. A safe, secure and resilient transport system aims to protect the lives and property of everyone who interacts with the network for business, employment and leisure.

Regulatory and safety related activities undertaken in this service area include:

• measuring the broad social and economic impacts of road trauma on Queenslanders Integrated transport network • maintaining focus on our long term vision as established in Queensland’s Road Safety Strategy 2015–21 • retaining alignment to the safe system principles where the system is safe at every level of road safety management and thereby driving a fundamental change in the culture and attitudes to road safety • implementing road safety initiatives encompassing education, community engagement, enforcement, new technologies, safer roads and roadsides • managing the movement of vessels using Queensland’s waterways as well as the Great Barrier Reef and Torres Strait • maritime safety activities for commercial and recreational vessels, pilotage and hydrographic services, and supporting

safe port development to everyone Accessible • maintaining effective maritime emergency preparedness, response, and recovery capability and capacity • developing and implementing rail safety initiatives and legislation • conducting maritime regulatory activities including audits, inspections, accreditation, investigation and education programs

• regulating vehicle safety in accordance with best practice and national vehicle standards Our people • delivering vehicle and vessel registration, driver and marine licensing and accreditation services.

Service standards Notes* 2018–19 Target / estimate 2018–19 Actual Status

Effectiveness measures

Fatalities per 100,000 population on State-controlled roads 3.10 2.67 Our organisation Road fatalities per 100,000 population 1, 2 4.70 4.51

Hospitalised road casualties per 100,000 population 1, 3 121 134.69

Marine fatalities per 100,000 registered vessels regulated in Queensland 4, 5 3.19 2.67

Percentage of vessel movements without serious incidents:

Pilotage areas 100 100

ReefVTS area 100 100 Financial statements

Efficiency measure

Direct operational cost of Vessel Traffic Services per monitored vessel movement 6 $496 $448

Status Legend: On track Slight variance Attention required

*Notes: 1. Through Queensland’s Road Safety Strategy 2015–21, the Queensland Government has committed to a vision of zero road deaths and serious injuries. Appendices Queensland has set an ambitious target to reduce fatalities from 303 (average 2008–10) to 200 or fewer by 2020. TMR continues to lead the delivery of Queensland’s Road Safety Action Plan 2017–19. 2. The Queensland road toll for the 12 months ending 30 June 2019 was 228 fatalities, which equates to 4.51 fatalities per 100,000 population. 3. The Actual represents the result for the 12 months to 31 December 2018. There were 6750 hospitalised casualties as a result of crashes within Queensland, which equates to a hospitalised casualty rate of 134.69 per 100,000 population. 4. Under the National System for Domestic Commercial Vessel Safety, the Australian Maritime Safety Authority has assumed regulatory responsibility for the state’s domestic commercial vessels. This service standard excludes vessels that are not regulated under Queensland legislation. 5. In 2018–19, there were 2.67 marine fatalities per 100,000 registered vessels regulated in Queensland. This reflects 7 related marine fatalities, 1.58 less fatalities than the 2018–19 Target / estimate. 6. This service standard tracks the cost of the department delivering vessel traffic services in monitoring ship movements in Queensland ports, the Great Barrier Reef and Torres Strait.

Annual Report 2018–19 | Department of Transport and Main Roads 283 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction guide thedevelopmentofallproductandservicedeliveryacrossdepartmentinfuture. undertaking customerresearchandinsightsactivitiestoconsiderperspectives,motivationsexpectationsupfrontto We provideflexibledeliverymethodsandchannelsforcustomers;includingtheabilitytoself-serveonline24/7.Thisincludes services andpassengertransportservices. understand theirneedsandbehaviourswithregardto:roadsusage;maritimesafetyinformation;licensingservices;registration The departmentiscommittedtodeliveringserviceswitha‘customers first’approach,engagingwithcustomerstobetter Service areadescription their experienceandreducerework. To putcustomersatthecentreofdeliverydepartment’sproductsandservicestounderstandtheirexpectations, improve Service areaobjective Service Area:CustomerExperience 7. 6. 5. 4. 3. 2. 1. *Notes: index – 100 being excellent): Customer satisfaction ratings of public transport by service type(using a0 - 100 Discontinued measures 2019–20 Average cost per customer - enquiry TransLink Contact Centre Average unit cost per transaction ina Customer Service Centre Efficiency measures Customer service complaints in SEQ per 10,000 trips Overall customer satisfaction with transactional services (ona scale of 1to 10) Effectiveness measures Service standards 284 three quartersofdata. for Regionalurbanbus, asthiswasdeterminedtobenoteconomically feasible.The2018–19 Actual figureforRegional urbanbusisbasedontheavailable The CustomerSatisfaction surveywasconductedforthefull 2018–19 yearfor SEQpublictransportmodes.Itwasnot conductedinquarterfourof2018–19 survey questionnaireandvarythe lengthorcontentovertime. contemporary anddevelopingtechnologies allowingeasierresponsefromcustomersandgreaterflexibilitytoaddemerging productsandservicesintothe are beingreplacedbynewcustomerexperience measuresintheServiceDeliveryStatements2019–20. Theupgradedsurveyandmethodologywillleverage The departmenthasundertaken amajorreviewofthewayinwhichourpassengertransportcustomers aresurveyed.Thecustomersatisfactionmeasures customer enquiries. expected costpercall.Thedepartmentwill continuetomonitorincreasesincontractcostsandchangesthenumber, composition andhandlingtimeof Recent modellingshowsatrendtowardsreducedcallvolumeswithmorecomplex callsthatinvolvelongerhandlingtimes,resultinginahigherthan The higher2018–19 Actual figureisattributedtoincreasedcontractcostsandchangesinthenumber, compositionandhandlingtimeofcustomerenquiries. Assessment criteriaarenotapplicabletothismeasure.Althoughtheresultismore thanthetargetsetfor2018–19, itiswithinacceptabletolerance. revised 2017–18 Actual (of$21.50), plus2.5%toreflectCPIandotherincreasesthecostofbusiness. An EstimatedActual hasbeenprovided,asActual dataisnotexpecteduntillateSeptember 2019. The2018–19 EstimatedActual of$22.04isbasedonthe to easeupwardduegraduallyincreasingexpenses,andamorecomplexmixof transactionsremainingtobedonefaceface. online serviceoptions,andaninabilitytoreducecostssuchasbyclosingcustomer servicecentres,itisexpectedthatthecostpertransactionwillcontinue technology, accommodation,staffandgeneraladministration costs.Withgraduallyincreasingadministrativecosts,migrationofshortertransactionsto Average unitcostpertransactioniscalculatedusingcostsrelatingtoregistrationandlicensingconductedatCustomerServiceCentres,includes represents theresultfor12-monthperiodending30April2019. Call Centre,website,mail,e-mail,AustraliaPost andQueenslandGovernmentAgencyProgramoffices).Dataiscalculatedtwiceperannum.The Actual This servicestandardisbasedoncustomersurveyswhichcaptureoverallsatisfaction forallcustomercontactchannels(includingCustomerServiceCentres, Bus South East Queensland (SEQ): Queensland: Restof Ferry Rail Regional urban bus Notes* 6 5 2, 3,4 1 7 Status Legend: Department ofTransportand MainRoads| ≥70 $4.80 $20.47 <3 8 2018–19 Target /estimate ≥70 ≥70 ≥70

On track

Slight variance 2018–19 Actual 73 $5.02 $22.04 2.17 8.3 76 80 71 Annual Report 2018–19

Attention required Status - Service Area: Passenger Transport Services

Service area objective Introduction

To connect Queensland through the delivery of customer focused passenger transport services.

Service area description

Activities associated with this service area are undertaken to facilitate passenger mobility across the state and aim to provide a single integrated and safe transport network allowing fair access to everyone. Key transport activities managed by this service area include: • providing funding for fair access to public transport to deliver economic, social and community benefits for Queenslanders

• connecting with customers and delivery partners to improve service integration, passenger information and ticketing products Integrated transport network • driving customer focused outcomes through network optimisation and next generation service contracts • supporting public transport patronage increases by maximising our service offering, extending the passenger transport network and delivering innovative ticketing products • overseeing and funding the School Transport Assistance Scheme.

Service standards Notes* 2018–19 Target / estimate 2018–19 Actual Status

Effectiveness measures to everyone Accessible Patronage on Government contracted services (millions): South East Queensland (SEQ): 1 186.36 189.72 -

Bus 115.67 117.38

Rail 53.55 55.01 Our people Tram 10.20 10.74

Ferry 2 6.94 6.59

Rest of Queensland: 1 11.90 11.39 -

Regional air 0.16 0.17

Long distance bus 0.06 0.06 Our organisation Regional urban bus 3 11.33 10.80

TravelTrain 0.35 0.35

Average on-time running performance in peak times - CityTrain 95% 95.02%

Percentage of scheduled services delivered - CityTrain 99.5 99.8

Efficiency measure Cost per passenger trip to administer statewide government contracted 4, 5 $12.07 $13.10 passenger transport services Financial statements

Status Legend: On track Slight variance Attention required

*Notes: 1. The patronage figures shown for South East Queensland and Rest of Queensland are sums of the modal components shown below each. The aggregated totals may not always exactly equal the sum of the components due to rounding. There are no specific assessment ranges applied to these aggregated totals. 2. SEQ Ferry patronage for 2018–19 was five per cent less than the Target / estimate due to construction works for the Queen’s Wharf Brisbane development, Appendices which required Brisbane CityCat and CityHopper services to travel at reduced speed limits to ensure no wash was created by the vessels. 3. Significant weather events in regional Queensland have affected patronage in 2018–19. 4. This measure was introduced in the Service Delivery Statements 2018–19, to show the department’s investment in mobility across the state on Queensland’s passenger transport network. The major cost items included in the calculation are: payments to outsourced service delivery partners (bus, rail, tram, ferry and air), TransLink Division labour costs, depreciation and payments to the ticketing system and call centre operators. The number of passenger trips is derived from total annual patronage on Government contracted bus, rail, tram, ferry and air services, state-wide. 5. The 2018–19 Actual result exceeded the Target / estimate due to an increase in the cost of the Queensland Rail Transport Service Contract and shortfalls in patronage for SEQ Ferry and Regional urban bus.

Annual Report 2018–19 | Department of Transport and Main Roads 285 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction well asthedeliveryofprojectsthatrestoreinfrastructureandservicesafternaturaldisasters. numerous projectsonthestate’sextensiveroadandbridgenetwork.Thisincludesemergencyresponserelatedactivitiesas As acommercialbusinessunitwithintheDepartmentofTransportandMainRoads,RoadTek isinstrumentalinthedelivery of Service areadescription Transport andMainRoadstodeliveronQueenslandGovernmentprioritiesoutcomesforthecommunity. RoadTek providestransportinfrastructuresolutions,includingconstructionandmaintenanceservicestoenabletheDepartment of Service areaobjective Service Area:TransportInfrastructureConstructionandMaintenance 7. 6. 5. 4. 3. 2. 1. *Notes: Profit margin (earnings before income tax / user charges) Return onrevenue (after tax) Return onequity Long term debt /total assets Long term debt /equity Efficiency measures Customers’ and stakeholders’ value of RoadTek (ona scale of 1to 5) Lost timefrequency injury rate measures Effectiveness Service standards 286 The 2018–19 Actual figureisaresultofanincreasedprogram. A slightlylargerthanbudgetedafter-taxprofitfigureagainstareduced equitypositionindicatesanimprovedresultfor2018–19. Long termdebtremainsstableagainstanimprovedassetpositionduetoincreasedcapitalfleetprogram. Long termdebtremainsstableagainstaslightlyreducedequityposition. Balanced Scorecardmethodology. government). ThesurveyfacilitatesfeedbackinrelationtolevelsofoverallsatisfactionwithRoadTek’s deliveryperformance,acrossthefourelementsof This measureisbasedoncustomersurveyscompletedattheendofprojectsandorannualcontractswithRoadTek’s customers(bothinternalandexternalto regardless ofthepotentialawardedthroughLTIFR scale.Branch-wideimprovementsarerolledouttoaddressemerginghazardsandrisks. RoadTek incidentsarereviewedanddamageassessmentscompleted.Investigationsundertaken basedontheriskandconsequence oftheincident, The LTIFR 2018–19 Actual figureisabovetargetduetoanincreasednumberoflosttimeinjuriesoccurringintheearlierpartfinancialyear. All assessment ofacompany’ssafetyperformanceasparttenderingandprequalificationprocesses. in afatality, permanentdisabilityortimelostfromworkofoneday/shiftmore.Thismeasureisusedtocompareindustryperformance andtosupportthe multiplied byonemillionanddividedthenumberofperson-hoursactuallyworked. ThestandarddefinesaLostTimeInjuryasanoccurrencethatresults The LostTimeInjuryFrequencyRate(LTIFR) isanindustrystandardmeasureanddefinedbyAS1885.1–1990asthenumberoflosttimeinjuries 7 6 5 4 3 1, 2 Notes* Status Legend: Department ofTransportand MainRoads| 3.5% 2.5% 7.9% 7.8% 10.9% >4 <10 2018–19 Target /estimate

On track

Slight variance 4.9% 3.1% 11.9% 7.8% 11.2% 4.53 16.35 2018–19 Actual Annual Report 2018–19

Attention required Status Appendix 4 – Camera Detected Offence Program

Table 9: Camera Detected Offence Program (CDOP) financial overview for 2018–19 Introduction

Revenue $’000 Department of Transport and Main Roads 140,220 Department of Treasury and Trade (State Penalties Enforcement Registry) 51,387 Total Revenue 191,607

Administrative/operational costs Department of Transport and Main Roads - operating 8,130 Integrated transport network Department of Transport and Main Roads - equity 481 Queensland Police Service - operating (including road safety enforcement initiatives) 43,629 Queensland Police Service - equity 647 Department of Treasury and Trade (State Penalties Enforcement Registry) 9,604 Total administrative/operational costs 62,491

Expenditure from remaining revenue Accessible to everyone Accessible Road safety education and awareness Department of Transport and Main Roads - operating 16,247 Department of Transport and Main Roads - equity 3,310 Public Safety Business Agency 894 Road accident injury rehabilitation programs Our people Queensland Health - to support the purchase of blood products used in the treatment of victims of road trauma 4,500 Improvements to the safety of state-controlled roads Department of Transport and Main Roads - operating 688 Department of Transport and Main Roads - equity 82,830 Total Expenditure from remaining funds 108,468 Total Expenditure 2018–19 170,960 Our organisation Total Revenue less Total Expenditure 20,647

Note: Total 2018–18 expenditure on CDOP related activities, includes expenditure from prior year surplus Financial statements Appendices

Annual Report 2018–19 | Department of Transport and Main Roads 287 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction Note: Penalty bracket is vehicle exceeding the speed limit by this amount Data source: Queensland Police Service Table 10: Numberofmobilespeedcamerainfringementsperpenaltybracket for2018 and covert cameras only. Note: Prior to 2018 data reported included all mobile speed camera notices includingovert,covert andportable camera For units. 2018 onwards, data displays overt Data source: Queensland Police Service Figure 17:Mobilespeedcameras–vehiclesmonitoredpernoticeissued(overtandcovert)mobile was issuedbetweenJanuary2014 andDecember2018 Figure 17(graphtofollow)showstheaveragenumberofvehiclesthatweremonitoredforeverymobilespeedcameranotice to the Camera Detected Offence Program. Communications Research. The2017 survey asked transport-related questions ofa sample of600 Queensland drivers/riders.Anumber of the questions were specific *Each year, Transport andMain Roads commissions aRoadSafety Attitudes Tracking Study by anindependent market research company, Marketing and • • • • • Of thosedriverssurveyed: The followingresultsfromrecentresearch*indicatethecommunityregardsspeedingasadangerousandunacceptablebehaviour. Community attitudes      Percentage Number of mobile speed camera infringements Penalty bracket    288 79 percentagreedthatdriving/riding10 kilometresperhouroverthespeedlimitincreasescrashrisk. 66 percentagreedwiththestatement‘Nomatterwhat,Ialwaysdriveunderoratspeedlimit’. 62 percentfeltthatspeedingisasdangerousdrinkdriving/riding. 91 percentagreedwiththestatement‘Therecanbeseriousconsequencesforotherswhenpeoplespeed’. 80 percentagreedwiththestatement‘Ithinkspeedingisamajorcontributortocrashes’. JAN   Vehicles per notice JAN   JAN   JAN   < 13 km/h 79.76% 414,506 JAN   13–20 km/h 17.41% 90,494 JAN   JAN   21–30 km/h 2.35% 12,194 Department ofTransportand MainRoads| JAN   31–40 km/h 0.34% 1,771 JAN   > 40km/h 0.14% 735 JAN   Total 100% 519,700 Annual Report 2018–19 In the 2018 calendar year 20,736 red light camera infringement notices were issued. This includes red light camera notices detected by combined red light/speed cameras.

Figure 18 shows the average number of vehicles that were monitored for every red light camera notice that was issued between Introduction January 2014 and December 2018.

Figure 18: Red light cameras – vehicles monitored per notice issues

Vehicles per notice 

 Integrated transport network







Accessible to everyone Accessible JAN   JAN   JAN   JAN   JAN   JAN   JAN   JAN   JAN   JAN  

Data source: Queensland Police Service

Note: This graph does not include red light camera notices issued by combined red light/speed cameras.

Figure 19: Fixed speed cameras-vehicles monitored per notice issues Our people

Vehicles per notice  

 Our organisation 





 Financial statements JAN  JAN  JAN  JAN  JAN  JAN  JAN  JAN  JAN  JAN 

Data source: Queensland Police Service

Note: This graph does not include fixed speed camera notices issued by combined read light/speed cameras. See Figure 20.

Table 11: Number of fixed speed camera infringements per penalty bracket for 2018 Appendices

Penalty bracket Less than 13 km/h 13–20 km/h 21–30 km/h 31–40 km/h More than 40 km/h Total Number of fixed speed camera 90,738 28,118 4,418 1,006 605 124,885 infringements Percentage 72.66% 22.52% 3.54% 0.81% 0.48% 100%

Data source: Queensland Police Service

Notes: Penalty bracket is vehicle exceeding the speed limit by this amount. This data includes fixed speed camera notices detected by combined red light/speed cameras.

Annual Report 2018–19 | Department of Transport and Main Roads 289 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction   takes for a vehicle to travel between the two points to calculate the average speed of the vehicle: Speed =Distance ÷Time. A point-to-point (or average) speed camera system uses anumber ofcameras over alengthofroad to measure a vehicle’s average speed. The system uses the time it Notes: Penalty bracket is vehicle exceeding the speed limit by this amount. Data source: Transport and Main Roads Data Analysis Team Table 12:numberofpoint-to-pointspeedcamerainfringementsperpenaltybracket for2018 Between 2August 2011 and31December 2013, data was captured from two combined red light/speed cameras. Notes: Combined red light/speed cameras were introduced on2August 2011 Data source: Queensland Police Service Figure 20:Combinedredlight/speedcameras–vehiclesmonitoredpernoticeissued speed camerasbetweenJanuary2014 toDecember2018. the averagenumberofvehiclesthatweremonitoredforeveryredlightorspeedcameranoticeissuedfromcombinedlight/ and/or speeding.Thespeeddetectioncomponentofthecameracanoperateonred,yellowandgreensignal.Figure20shows A combinedredlight/speedcameraisplacedatasignalisedintersectionandabletodetectbothfailureobeythesignal    infringements Number of point-to-point speed camera Penalty bracket Percentage 290 Speed JAN   Red light JAN   Less than 13 km/h 2,663 48.93% JAN   JAN   13–20 km/h 2,303 42.31%

JAN   21–30 km/h 365 6.71% Department ofTransportand MainRoads| JAN   31–40 km/h 70 1.29% JAN   More than 40km/h 42 0.77% Annual Report 2018–19 Total 5,443 100% Appendix 5 – Transport Operator Payments

Table 13: Passenger transport operator payments: South East Queensland Introduction

Payments are for the period of 1 July 2018 to 30 June 2019 and are GST exclusive.

2018–19 2018–19 Operator Amount $ Operator Amount $

Bus CityTrain BIC Coaches Pty Ltd ACN 134 809 617 $6,247,028 Queensland Rail $1,321,991,545 Brisbane Bus Lines Pty Ltd ACN 009 739 593 $147,243 Rail Bus Replacement Services Brisbane City Council (Transport for Brisbane) $320,705,686

Cav Queensland Pty Ltd $819,177 Integrated transport network Bus Queensland Pty Ltd ACN 010 516 757 t/a Park $16,689,236 Gen_kangaroo Bus Lines $4,509,407 Ridge Transit Gen_brisbane Bus Lines Pty Ltd $4,617,836 Bus Queensland (Lockyer Valley) Pty Ltd ACN 140 535 $1,742,500 Yellow Cabs (Qld) Pty Ltd $- 888 Gen_thompson Bus Service $1,951,118 Buslink Sunshine Coast Pty Ltd ACN 085 000 693 $16,545,715 R & R Wooldridge Family Trust $11,895 Caboolture Bus Lines Pty Ltd ACN 010 974 599 $7,843,516 Regent Taxis Limited $2,928 R.G. Clark & Y.H. Clark t/a Clarks Bus Service ABN 26 $34,449,214 755 113 656 Yellow Cabs (Queensland) Pty Ltd $- Accessible to everyone Accessible G.K. & J.M. Thompson Pty Ltd ACN 064 465 176 t/a $10,493,948 Yellow Cabs Australia Pty Ltd $13,803 Thompson Bus Services Black & White Cabs Pty Ltd $411 Hornibrook Bus Lines Pty Ltd ACN 010 013 224 $18,964,921 Gold Coast Cabs $- Mt Gravatt Bus Service Pty Ltd ACN 010 232 827 atf the $6,766,286 Gympie Golden City Cabs $527 L G Cole Family Trust Suncoast Cabs Ltd $3,128 S & S Webster Investments Pty Ltd ACN 004 804 497 $17,954,370 Our people t/a Kangaroo Bus Lines $11,930,231 Southern Cross Transit (QLD) Pty Ltd ACN 097 130 615 $181,272 atf the G. Oliveri Family Trust Light Rail Surfside Buslines Pty Ltd ACN 010 957 552 $93,246,252 Goldlinq $57,978,889 Transdev Queensland Pty Ltd ACN 087 046 044 $27,857,901 Transit Australia Pty Ltd ACN 065 794 943 t/a $37,718,937 Sunshine Coast Sunbus Railbus Our organisation Westside Bus Co Pty Ltd ACN 083 497 312 atf Westside $24,478,212 Bus Queensland (Lockyer Valley) Pty Ltd ACN 140 535 Unit Trust 888 $642,032,236 S & S Webster Investments Pty Ltd ACN 004 804 497 t/a Kangaroo Bus Lines Westside Bus Co Pty Ltd ACN 083 497 312 atf Westside Ferry Unit Trust Brisbane City Council (Transport for Brisbane) $19,592,687 Amity Trader Pty Ltd ACN 146 155 204 atf the trustee $237,842 for the Scorpio Trust t/a Coochiemudlo Island Ferry Flexilink Taxi Service Financial statements Service Yellow Cabs (Australia) Pty. Ltd. ABN 45 620 658 871 $126,884 Kellstar Pty Ltd ACN 073 449 439 t/a Stradbroke Flyer $933,205 Stradbroke Ferries Pty Ltd ACN 009 725 713 $763,132 Demand Responsive Transport TSA Ferry Group Pty Ltd ACN 108 664 848 t/a Bay $6,761,802 Islands Transit System Yellow Cabs (Australia) Pty. Ltd. ABN 45 620 658 871 $993,082 Appendices $28,288,667 Total payments $2,063,341,533.44

Annual Report 2018–19 | Department of Transport and Main Roads 291 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction Payments are for the periodof1July 2018 to 30June2019 andare GST exclusive. Table 14:Passenger transportoperatorpayments:RestofQueensland Monburn Trust Monburn Yellow Cabs (Queensland) Ltd Pty ACN 009 662 408 atf The Sunbus Transit Australia Ltd Pty ACN 065 794 943 t/a Townsville Sunbus Transit Australia Ltd Pty ACN 065 794 943 t/a Capricorn Sunbus Transit Australia Ltd Pty ACN 065 794 943 t/aMarlin Coast and Coach Service Trans Ltd NorthPty ACN 074 538 159 t/a Trans North Bus Queensland Toowoomba Toowoomba Transit Ltd Pty ACN 135 249 062 t/aBus Stradbroke Island Buses Ltd Pty ACN 151 219 420 Polleys Coaches Ltd Pty ACN 134 694 992 Mackay Transit Coaches Ltd Pty ACN 050 416 227 FamilyStewart Trust L.G. Stewart Family Co. Ltd Pty ACN 009 971 617 atf LG t/a Coast& CountryBuses Kuhle Ltd Pty ACN 093 136 317 atf The Khlewein Family Trust Family Trust Hubbards Coaches Ltd Pty ACN 076 988120 atf Hubbard & Motors Haidley, Donald Joseph t/aHaidley's Panoramic Coaches GJ &LE Christensen t/a Christensens Bus and Coach BayFamily TransitWide Trustt/a Fultonlawn Ltd Pty ACN 010 489 068atf NHPriebbenow Trust Duffy's City BusesPty Ltd ACN 053 761 023 atf The Duffy D.G. Young &P.J Young &P.J Young t/a Youngs Bus Service Bus Service Complete Golf Coaching Ltd Pty ACN 101 380116 t/aKerry's Coaches Cavglass Ltd Pty ACN 124 444711t/a Glasshouse Country Cavbus Ltd Pty ACN 096 924 677 Transit Campsie Bus Co Ltd Pty ACN 000953 328 t/a Whitsunday Buslink Gladstone Ltd Pty ACN 612 803 406 Bowen Transit Ltd Pty ACN 105 749 602 Unit TrustBridges Astronomical Chillagoe Ltd Pty ACN 107 487 972 atf Seven Regional Urban Bus Operator 292 Amount$ 2018–19 $49,976,279 $38,748 $10,682,402 $2,776,345 $13,898,662 $229,458 $7,101,423 $450,391 $395,202 $3,321,613 $104,724 $9,439 $5,261 $226,230 $305,546 $2,942,540 $1,651,291 $2,242,065 $8,829 $548,885 $20,883 $1,313,372 $1,538,960 $155,137 $8,873 $2,969.7M * Expenditure only -does not includeQANTAS Central 1contract revenue of Total payments OUTBACK AUSSIE TOURS LTD PTY 813 ACN 010 313 TD & GR ECKEL PTY LTD ACN 074 098 114 Regional Railbus and Coach Service Trans Ltd NorthPty ACN 074 538 159 t/a Trans North Bus Queensland Toowoomba Toowoomba TransitPty Ltd ACN 135 249 062 t/aBus North Burnett Regional Council Mackay Transit Coaches Ltd Pty ACN 050 416 227 Greyhound australia Ltd Pty ACN 104 326 383 and SECB Cowen G.A Shultz& S.G Shultz Bowen Transit Ltd Pty ACN 105 749 602 LongDistance Coach Hinterland Aviation Ltd Pty ACN 010 617 893 Skytrans Ltd Pty ACN 100 751 139 Regional Express Ltd Pty ACN 101 325 642 Qantas Airways Ltd ACN 009 661 901* Regional Air Rail Queensland Savanahlander XPT -NSW Trains (Contract Price) Long Distance Rail Sealink Queensland Ltd Pty ACN 148 811 170 ThursdayIsland Tours Sea-Cat Charters Ltd Pty ACN 010 551 925 t/aPeddells Ferry Operator Department ofTransportand MainRoads| Annual Report 2018–19 Amount$ 2018–19 $571,114,035 $310,245 $96,432 $213,812 $6,781,515 $348,040 $4,916,761 $346,620 $464,455 $589,266 $7,303 $- $109,069 $15,730,757 $198,383 $1,840,871 $10,147,445 $3,544,058 $496,242,014 $491,969,458 $1,721,109 $2,551,447 $2,073,225 $1,887,497 $185,728 Glossary

Term Definition Introduction Accelerated Works Program Accelerated Works Program was part of a State Government initiative to help promote local contractor engagement and employment in Northern Queensland. Acceleration of works was primarily focussed on capital works already funded in the State Budget that could be brought forward or commenced earlier than planned in 2015-16 or 2016-17. The Department of Transport and Main Roads accelerated 21 infrastructure projects with a total value of approximately $144.6 million in directly delivered infrastructure projects as part of the program. Active Transport Investment Program The Active Transport Investment Program accelerates the development of the regional cycle network in Queensland. It provides funding to complete missing links on the Principal Cycle Network on state-controlled transport corridors. App / Application An application (application software) is a set of computer programs designed to permit the user to perform a group of coordinated functions, tasks or activities. Australian Roads Research Board Provides research, consulting and information services to the road and transport industry. Integrated transport network Black Spot Program Black spots are locations where high-severity crashes occur. The Australian Government-funded Black Spot Program targets known crash sites through cost-effective, high-benefit engineering works to reduce accidents on Australian roads. Bridge Renewal Program An Australian Government initiative to contribute to the productivity of bridges serving local communities and facilitate higher productivity vehicle access. Busway A dedicated roadway that separates buses from general traffic. Camera Detected Offence Program A joint partnership between TMR and QPS, the CDOP comprises revenue collected from mobile speed cameras, fixed speed cameras, red light cameras, combined red light/speed cameras and point-to-point speed camera systems and trailer mounted speed cameras. CDOP revenue is used as a partial source of funding for the Safer Roads Sooner Program and a number of other safety-related state-funded special initiatives. Accessible to everyone Accessible Cooperative Intelligent Transport Cooperative Intelligent Transport Systems, known as C-ITS, use technology to allow vehicles to communicate wirelessly with System other vehicles, roadside infrastructure, transport management systems and personal mobile devices. Customer Experience Lab The TMR Customer Experience Lab is a purpose built design space that supports TMR’s capacity to design and deliver a seamless customer experience by engaging with customers to understand their expectations and needs, re-organising what we do and how we work around customer needs and expectations and co-designing solutions that embrace the future and create value for customers and for TMR. Our people Cycling infrastructure Facilities such as on-road and off-road cycling networks, and end-of-trip facilities to promote increased use of cycling through safe direct and connected routes and increased transport choices. Cycling Infrastructure Program Delivery mechanism for constructing the principal cycle network and supporting the Queensland Cycling Strategy 2017–2027 priority of building and connecting cycling infrastructure. DIGITAL1ST Advancing our digital future is the Queensland Government’s strategic direction to position Queensland as a leader in digital government now and in the future. Disability Discrimination Act The federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination

based on disability. It encourages everyone to be involved in implementing the Act and to share in the overall benefits to Our organisation the community and the economy that flow from participation by the widest range of people. Disaster Recovery Funding A joint Commonwealth/State Government funding initiative providing financial assistance and infrastructure restoration to Arrangements help communities recover from the effects of disasters and terrorist acts. The DRFA apply to disaster events that occurred on or after 1 November 2018. Diverging Diamond Interchange Diverging Diamond Interchange design allows right-turning traffic and through traffic to move through the interchange simultaneously reducing delays and improving safety. EME2 EME2 is a heavy duty pavement technology suitable for environments that require thick asphalt, such as motorways and heavily trafficked roads. Compared to conventional asphalt, EME2 allows the asphalt base thickness to be reduced by about

20%, delivering cost savings while also offering superior performance, sustainability and productivity in construction time. Financial statements Engagement Measures the amount of interest in a social media post. It is determined by the number of people a post reaches who then like, comment, share or click on the post. Facebook Facebook is an online social networking service where users can post comments, share photographs and post links to news or other interesting content on the web, chat live, and watch short-form video. Flashing School Zone Signs Consists of a standard school zone sign that incorporates a flashing red circle and twin alternate flashing yellow lights

mounted above the 'school zone' plate. Appendices Foamed bitumen Foamed bitumen is formed by injecting a small quantity of cold water into hot bitumen to produce an instant expansion. In this foamed state, bitumen is highly efficient at wetting and coating the finer particles of the pavement material, forming a mortar and binding the mixture together. Full-time equivalent Calculated by the number of hours worked in a period divided by the full-time hours prescribed by the award or industrial instrument for the person’s position.

Annual Report 2018–19 | Department of Transport and Main Roads 293 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction Rollingstock Roadworks RoadTek Roadsand TransportAlliance Road infrastructure Road corridor (RRTG) Regional Roads and Transport Group Regional Aviation Accessprogram Rail infrastructure Investment Program Queensland Transport andRoads QueenslandGovernmentData Open QLDTraffic Park ‘n’ ride OnQ OneTMR Roads ProgramAustralia Northern BeefRoads ProgramAustralia Northern New Generation Rollingstock project Arrangements Natural Disaster Relief andRecovery National Land Transport Network Maritime Safety Queensland LinkedIn Intelligent TransportSystem Area Grassland Significant Environmental go card Geopolymer Term 294 Definition Rail locomotives andwagons. roads, regional roads and district roads (but not local roads). Planning, designing, building, maintaining, replacing, operating or upgrading any part of the road network, state strategic throughoutsolutions Queensland. A commercial business within TMR, RoadTek is amajor provider of transport infrastructure governments to invest inandregionally manage the Queensland transport network. A cooperative governance arrangement between TMR, the Local Government Association of Queensland (LGAQ) andlocal areas, signage, landscaping, animal crossings under andover roads, noise barriers, traffic signals andlighting. All physical road-related assets, including roads andpavements, bus andcycling facilities, tunnels, complex bridges, rest The road corridor comprises the space alongside, under andover the travelled way. communities’ transport infrastructure. Each RRTG comprises representatives from TMR, andlocal governments. decision-makingThe primary bodies of the Roads and Transport Alliance. RRTGs regionally prioritise investments intheir subsidised flights to ensure residents of remote communities have access to regional service centres. A Commonwealth program providing funding assistance for access and safety upgrades to remote aerodromes as well as stations andassociated infrastructure. All physical rail-related assets, including tracks, trains (often referred to as rollingstock), An annually published program of works TMR plans to deliver over the next four-year period. responsibilities. A Queensland Government searchable portal that allows visitors to view datasets onarange of government activities and conditions andplan their journeys before go. they 19 40 phone service, social andthe media QLDTraffic smartphone app, enabling motorists and commuters to check traffic QLDTraffic is theofficial source of traffic and travel information from the Queensland Government. It includes a website, 13 their destination. A car dedicated park located at bus andtrain stations for customers to park their car andthen catch public transport to managementwithin TMR. Project management framework which establishes the fundamental principles for achieving consistency inproject A Department of Transport andMain Roads-wide culture andway of operating. of and people freight to support the north's economic development. Australian Government program delivering upgrades to highpriorityroads innorthern Australia essential to the movement An Australian Government program committed to improving key roads used for cattle transport inthe nation’s north. by 30per cent. to maintain the newtrains for the next 30years. The newtrains will replace anaging fleet andincrease the current fleet The NGR project involves the deliveryof 75 six-car trains andthe construction of anewpurpose-built maintenance centre before 31 October 2018. to helpcommunities recover from the effects of natural disasters. TheNDRRA apply to disasterevents that occurred onor A joint Commonwealth/state government funding initiative providing financial assistance andinfrastructure restoration intermodal connections as by identified the Australian Government. The National Land Transport Network is anetwork of nationally important road andrail infrastructure links andtheir navigation and Vessel Traffic Services; andencouraging and supporting innovation in the Queensland maritime industry. minimising vessel-sourced waste andresponding to marine pollution; providing essential maritime services such as aids to A branch of TMR responsible for: improving maritime safety for shipping and small craft through regulation andeducation; for connecting with other professionals. LinkedIn is anonline social networking service designed specifically for the business community and as aonline platform systems for improved safety, productivity andenvironmental performance. Intelligent Transport Systems describe technology to applied transport andinfrastructure to transfer information between management activities. area contained with the inroad reserve is progressively being eroded mostly as aresulted of the approval of corridor a conservation priority. Only 0.78% of the original extent remains andof that 65.0% remains inthe road reserve. The This typeof Significant Environmental Area ecologicallyis an community that is critically endangered nationally and TransLink’s smartcard (athin, compact card about the size of acredit card) which stores up to $250 of electronic credit. compared to conventional Portland cement concrete. Geopolymer concrete is anewclass of concrete that offers the benefits ofreduced CO2emissions and enhanced durability Department ofTransportand MainRoads| Annual Report 2018–19

Term Definition Royalties for the Regions A Queensland Government initiative to invest in regional community infrastructure projects. This initiative helps regions

hosting major resource developments receive genuine long-term royalty benefits through better planning and targeted Introduction infrastructure investment. The program will help resource communities better manage the consequences of resource sector development, seize economic opportunities and encourage growth. Safer Roads Sooner The Queensland Government’s targeted program to improve the road safety performance of state-controlled and national road networks. It is funded by revenue from camera-detected offences, and delivers projects to address the road toll and reduce the number of people who sustain serious injuries in road crashes. Service Delivery Statements Budgeted financial and non-financial information for the Budget year. In addition to financial statements, the SDS includes TMR’s achievements, highlights for the forthcoming year and performance statements. Significant Environmental Area Areas of national and international ecological importance contained within the state controlled road reserve that are not represented in protected areas or of a quality and uniqueness that is significantly higher than protected areas. This means that although road reserves have lots of nationally significant vegetation SEA are only the 'best of the best and unique'.

Stakeholder Anyone or any group who either influences or is affected by our business. Integrated transport network State Infrastructure Plan Outlines the Queensland Government’s strategic direction for the planning, investment and delivery of infrastructure in Queensland State-controlled roads Roads controlled and managed by the Queensland Government. They include the AusLink national road network, state strategic roads, regional roads and district roads (but not local roads). Strategic plan A high level document used to communicate departmental vision, purpose and objectives to provide a foundation for operational delivery. Township Entry Treatments A Township Entry Treatment is a speed management treatment that involves installing signage and line markings at the entry point to a town, where the speed limit transitions from a high speed rural environment to a lower speed environment. Accessible to everyone Accessible TransLink TransLink is the brand name for passenger transport services in Queensland, including TransLink buses, trains, ferries and trams. Transport System Planning Program Aimed at funding transport planning, modelling and investment proposal activities for all modes of transport across all regions of Queensland. The program plans an integrated transport system that promotes the right investment at the right time and drives better transport outcomes for Queensland. Twitter Twitter is an online social networking service that enables users to send and read short 140-character messages called ‘tweets’. Our people Wide centre line treatments Painting two white lines one metre apart in the centre of the road to provide greater separation for opposing traffic. Our organisation Financial statements Appendices

Annual Report 2018–19 | Department of Transport and Main Roads 295 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction Acronym DDI DDG DCDN DAW DATSIP CYRP CVP CSSR CSIA CSC CRRR CRM CR2SM Corp CORAL COO COAG CO2 CNLGG CMS C-ITS Hub CE CDOP CCTV CCC CBD CAP C2CD BUC BoM BIC BBL AV ATSI TIDS ATN ATIP ARRB ARC ANPR AMSA AIS ABP Acronym 296 Diverging Diamond Interchange Deptuy Director-General Digital Capability Development Network Disability Action Week Department of Aboriginal and Torres Strait Islander Cape York Region Package Customer ValueProposition Customer Services, Safety andRegulation Division Customer Service Institute of Australia Customer servicecentre Community Recovery Ready Reserves Crumb rubber modified Caloundra Road to Sunshine Motorway Corporate Division Customer Orientated Registration andLicensing Chief Operations Officer Councilof Australian Government Carbon dioxide CycleNetwork Local Government Grants Complaintsmanagement system CooperativeIntelligent TechnologySystem Customer Experience Hub Camera Detected Offence Program Closed-circuit television Crimeand Corruption Commission Central business district Cold plastic applied Cooroy to Curra – D Section BrisbaneUrban Corridor Bureau of Meterology Industry ConfederationBus Brisbane Heat BigBash League Automated vehicle Development Scheme Aboriginal and Torres Strait Islander Transport Infrastructure Accessible TransportNetwork Active Transport Investment Program Australian Roads Research Board Audit andRisk Committee Automatic Number Plate Recognition AustralianMaritime SafetyAuthority AutomaticIdentification System Australian Builder's Plate Definition IPL Act IP IMD IIC IEN ICT ICSS IA HVSPP HVIA HR GUN GST GOC GLT GECO GCLR3A GCLR GC2018 GBR GARIIF FTE FSZS FRRAG FBS Ex-TC EV ERP EPIRB EME2 ELT EEO EA E10 DSP DSAPT DRT DriveSOS DRFA DNRME DJAG DG DFVA Acronym Department ofTransportand MainRoads| Infrastructure Priority List Information Privacy Act 2009 Infrastructure Management andDelivery Division InformationInvestment Committee Indigenous EmployeeNetwork Communicationand Information Technology International Customer Service Standard2015–20 Australia Infrastructure Heavy Vehicle Safety andProductivity Program Heavy Vehicleof AustraliaIndustry Human Resources Gateway Upgrade North Goods and services tax Government corporations owned GreaterLeadership Team Anywhere,Go Connect Online Gold Coast Light Rail - Stage 3A Gold Coast Light Rail Gold Coast2018 Commonwealth Games™ Great Barrier Reef Growth Area andRegional Infrastructure Investmetn Fund Full-time equivalent Flashing school zone signs RecoveryFlood Road Access Group FoamBitumen Stabilised Ex-Tropical Cyclone Electric Vehicle Estimated Residential Population Emergency position indicating radio beacon High modulus asphalt ExecutiveLeadership Team Equal employment opportunities Engineers Australia 10 Ethanol Disability ServicePlan Disability Standards for Accessible Public Transport 2002 ResponsiveDemand Transport Drive SoOthers Survive Disaster Recovery Funding Arrangements Department of National Resources, Mining andEnergy Department of Justice and Attorney-General Director-General DomesticFamilyand Violence Awareness Definition Annual Report 2018–19 Acronym Definition Acronym Definition ISC Information and Systems Committee QGAP Queensland Government Agent Program

ISCA Infrastructure Sustainability Council of Australia QGDUP Queensland Government Drones Use Policy Introduction ISSN International Standard Serial Number QPP Queensland Procurement Policy IT Information Technology QPS Queensland Police Service ITB Information Technology Branch QRSPP Queensland Road System Performance Plan ITS Intelligent Transport Systems QRSW Queensland Road Safety Week KPI Key perfomance indicator QTRIP Queensland Transport and Roads Investment Program kWh Kilowatt hours R&D Research and development LED Light-emitting diode R2D Rocklea to Darra LTI Lost Time Injury RAAP Regional Aviation Access Programme Integrated transport network LTIFR Lost Time Injury Frequency Rate RACQ Royal Automotive Club of Queensland M1 Pacific Motorway ReefVTS Great Barrier Reef and Torres Strait Vessel Traffic Services MaaS Mobility as a Service Rex Regional Express Airlines MARPOL International Convention for the Prevention RFDS Royal Flying Doctor Service of Pollution from Ships 1973 RIC Rapid Impact Compaction MH4L My Heath 4 Life RMS Risk Management System MIF Marine Infrastructure Fund RRTG Regional Roads and Transport Group

MIIP Marine Infrastructure Investment Program to everyone Accessible RSO Regional Services Outlet MRR Mackay Ring Road RSS Really Simple Syndication MSQ Maritime Safety Queensland RTI Act Right to Information Act 2009 MUTCD Manual of Uniform Traffic Control Devices RV Recreational Vehicle MVIC Motor Vehicle Inspection Centre SAP System, application and products

MWh Megawatt hours Our people SCS School Crossing Supervisor NACoE National Asset Centre of Excellence SCUH Sunshine Coast University Hospital NDRRA Natural Disaster Relief and Recovery Arrangements SDCC State Disaster Coordination Centre NGR New Generation Rollingstock SDCG State Disaster Coordination Group NHVR National Heavy Vehicle Regulator SDS Service Delivery Statements OIC Office of the Information Commissioner SEA Significant Environmental Area P2L Passport 2 Leadership SEQ South East Queensland Our organisation PCN Principal Cycle Network SES Senior Executive Service PCNP Principal Cycle Network Plan SES/SO Senior Executive Service/Senior Officer PDO Program Delivery and Operations Branch SHE Salvus PIA Planning Institute of Australia SIP State Infrastructure Plan PID Public Interest Discloser SLT Senior Leadership Team PPI Policy, Planning and Investment Division SO Senior Officer PPN Planning and Performance Network

STAS School Transport Assistance Scheme Financial statements PSM Public Service Medal STEM Science, technology, engineering and mathematics PWC Personal watercraft TAP Transport Academic Partnership PWG Project Working Group TCC Transport Coordination Centre QAO Queensland Audit Office TCP Transport and Coordination Plan 2017 –2027 QCTC Queensland Counter-Terrorism Committee TDx Transport Data Exchange Appendices QDS Queensland Drones Strategy TEARC Townsville Eastern Access Rail Corridor QESH Queensland Electric Super Highway TEC Transport Enabling Charities QFES Queensland Fire and Emergency Services TET Township Entry Treatment QFS Queensland Freight Strategy TIDS Transport Infrastructure Development Scheme

Annual Report 2018–19 | Department of Transport and Main Roads 297 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction WWWYG WRRN WoG WiL WHUP WHSQ WHS WfQ VTSO VTS-DST VTS VoC VLCS VHF V1 UKCM TSRC TRSP TOD TMR TISN TIES Acronym 298 Which Way Would You Go Vehicle Registration Renewal Notice Whole-of-government Women inLeadership Warrego Highway Upgrade Program Workplaceand SafetyHealth Queensland Workplace Health and Safety Workingfor Queensland Vessel Traffic Service Officerss Vessel TrafficDecision– Support Systems Tool Vessel Traffic Services Verification of Competency Vehicle loading cranes Very HighFrequency Veloway 1 KeelUnder ClearanceManagement Systems ToowoombaRange Second Crossing Targeted Road Safety Program TransitDevelopment Oriented Department of Transport andMain Roads Trusted Information Sharing Network Transport Information Exchange System Definition Department ofTransportand MainRoads| Annual Report 2018–19 Compliance checklist

Summary of requirement Basis for requirement Annual report reference Introduction Letter of compliance A letter of compliance from the accountable officer or ARRs – section 7 Page 3 statutory body to the relevant Minister/s Accessibility Table of contents ARRs – section 9.1 Page 6 Glossary Page 293 Public availability ARRs – section 9.2 Page 5 Interpreter service statement Queensland Government Language Page 5 Services Policy ARRs – section 9.3 Copyright notice Copyright Act 1968 Page 2

ARRs – section 9.4 Integrated transport network Information Licensing QGEA – Information Licensing Page 2 ARRs – section 9.5 General information Introductory Information ARRs – section 10.1 Page 4 Machinery of Government changes ARRs – section 10.2, 31 and 32 (if applicable) Agency role and main functions ARRs – section 10.2 Page 213 Operating environment ARRs – section 10.3 Page 16 Non-financial performance Government’s objectives for the community ARRs – section 11.1 Page 14 Other whole-of-government plans / specific initiatives ARRs – section 11.2 Page 115, 170, 177 to everyone Accessible Agency objectives and performance indicators ARRs – section 11.3 Page 15 Agency service areas and service standards ARRs – section 11.4 Page 280 Financial performance Summary of financial performance ARRs – section 12.1 Page 12 Governance – management and Organisational structure ARRs – section 13.1 Page 201

structure Our people Executive management ARRs – section 13.2 Page 202 Government bodies (statutory bodies and other entities) ARRs – section 13.3 Page 279 Public Sector Ethics Act 1994 Public Sector Ethics Act 1994 Page 211 ARRs – section 13.4 Queensland public service values ARRs – section 13.5 Page 193 Governance – risk management Risk management ARRs – section 14.1 Page 220 and accountability

Audit committee ARRs – section 14.2 Page 206 Our organisation Internal audit ARRs – section 14.3 Page 217

External scrutiny ARRs – section 14.4 Page 217

Information systems and recordkeeping ARRs – section 14.5 Page 134

Governance – human resources Strategic workforce planning and performance ARRs – section 15.1 Page 176 Early retirement, redundancy and retrenchment Directive No.04/18 Early Page 177 Retirement, Redundancy and Retrenchment Financial statements ARRs – section 15.2 Open Data Statement advising publication of information ARRs – section 16 Page 5 Consultancies ARRs – section 33.1 https://data.qld.gov.au Overseas travel ARRs – section 33.2 https://data.qld.gov.au

Queensland Language Services Policy ARRs – section 33.3 https://data.qld.gov.au Appendices Financial statements Certification of financial statements FAA – section 62 Page 222 FPMS – sections 42, 43 and 50 ARRs – section 17.1 Independent Auditor’s Report FAA – section 62 Page 271 FPMS – section 50 ARRs – section 17.2

Annual Report 2018–19 | Department of Transport and Main Roads 299 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction phone +6173834 2011. *Local call charge inAustralia. Higher rates apply from mobile phones andpayphones. Check with your service provider for call costs. For international callers, please about theservicesweprovide, visit ourwebsiteatwww.tmr.qld.gov.au ortelephoneourcallcentreon 132380*. Addresses forthedepartment’sstatewidenetworkofCustomer ServiceCentresarelistedoverthefollowingpages.Fordetails Our principalplaceofbusinessis61 MaryStreet,Brisbane,Queensland4000. Where tofindus 300 Motor ehicle contact centres State-controlled roads Town Inspection Centre Transink Agent ueensland Government Customer servicecentre Customer Centre D Program TMRead regional Moun t Is a ortern Reion ortern entra Reion Cloncurry ulia Creek otern Reion Richmond in on t o n greac h Can Mossman Mareeba At arcald h Charters T no er n ParkandGarbutt t o n Charlev ine Ingh o Cunnamulla wers T am City andent Cairns ille own Innis Tully sville f ail ley Park A A yr yr Clermont m erald Mitchell Moranbah Springsure Department ofTransportand MainRoads| owen lackwat St George P P Cann Can Rom r ro o serpi serpin n a er o on Go n Mackay vale vale n Sarina on e e Moura diwi Taroom n d City andarristown ort i iloel Reion otern Ingle Toogoolawah Chinchilla Rock a w T o o Gayndah ep od T ham Dalby ea w po King o o Glad s ot o pt m n o aroy b Oakey a Childers n a Pittsworth sto r w Ipswich S anango ick ne t ant ho u un eaudesert Gym rp Maryb Marybo n andsborough d dab e a Sherwood Sherwood Caboolture Strathpine pie b Toowong erg erg ervey ervey Carseldine Chermside Darra Darra o rou roug Maroochydore ort ambour Tewantin g ot Redcliffe h h ay ay MacGregor ogan risbane liabethStandCharlotteSt risbane liabethStandCharlotteSt illmere Greenslopes Greenslopes Annual Report 2018–19 ynnum ynnum elensvale eenleigh urleigh aters Currumbin aters Caloundra Cleveland Cleveland Southport undall Dunwich Dunwich Customer Service Centres Suburb/town Address Mount Isa Shop 1, 29 Simpson Street, Mount Isa QLD 4825

Suburb/town Address Nambour Cnr Stanley Street and Coronation Avenue, Nambour Introduction Atherton Shop 2, 13B Herberton Road, Atherton QLD 4883 QLD 4560 Beenleigh 31 Logan River Road, Beenleigh QLD 4207 Proserpine 17 Main Street, Proserpine, QLD 4800 Blackwater 8 Blain Street, Blackwater QLD 4717 Redbank** Shop 221, Level 2, Redbank Plaza Shopping Centre, 1 Collingwood Drive, Redbank QLD 4301 Bowen 6 Herbert Street, Bowen QLD 4805 Redcliffe (Kippa Ring) Cnr Beach Street and Bingle Street, Kippa Ring QLD Brisbane (City) 229 Elizabeth Street, Brisbane QLD 4000 4021 Brisbane (Charlotte Queensland Government Service Centre, 33 Rockhampton 31 Knight Street, North Rockhampton QLD 4701 Street) Charlotte Street, Brisbane QLD 4000 Roma 56-58 Gregory Street, Roma QLD 4455 Bundaberg 9 Production Street, West Bundaberg QLD 4670 Sherwood 14 Primrose Street, Sherwood QLD 4075 Bundall 30 Upton Street, Bundall QLD 4217 Integrated transport network Southport 265 Nerang Street, Southport QLD 4215 Burleigh Waters Shop 1, Burleigh Home Space, 1 Santa Maria Court, Burleigh Waters QLD 4220 Strathpine 43 Bells Pocket Road, Strathpine QLD 4500 Caboolture Cnr Aerodrome Road and Piper Street, Caboolture Tewantin 8 Sidoni Street, Tewantin QLD 4565 QLD 4510 Toowong 15 Lissner Street, Toowong QLD 4066 Cairns (Bentley Park) Shop 18, Bentley Village Shopping Centre, 96 Townsville (Cannon Shop 14, 31–57 High Range Drive, Thuringowa QLD McLaughlin Road, Bentley Park QLD 4869 Park) 4817 Cairns (Kenny Street) 82-86 Kenny Street, Portsmith, Cairns QLD 4870 Toowoomba Cnr Yaldwyn Street and Warwick Street, Toowoomba Caloundra 54 Canberra Terrace, Caloundra QLD 4551 (Harristown) QLD 4350 Accessible to everyone Accessible Carseldine 532 Beams Road, Carseldine 4034 Toowoomba Cnr Clopton and Phillip Street, Toowoomba Qld 4350 Charleville Hood Street, Charleville QLD 4470 Townsville (Garbutt) 21-35 Leyland Street, Garbutt QLD 4814 Charters Towers 11-15 Church Street, Charters Towers QLD 4820 Warwick 51 Victoria Street, Warwick QLD 4370 Chermside 766 Gympie Road, Chermside QLD 4032 Wynnum 139 Tingal Road, Wynnum QLD 4178 Cleveland Ross Court Centre, Cnr Bloomfield Street and Ross Zillmere** 69 Pineapple Street, Zillmere QLD 4034 Our people Court, Cleveland QLD 4163 Notes: Cloncurry 16-22 Ramsay Street, Cloncurry QLD 4824 Currumbin Waters Unit 3, 109 Currumbin Creek Road, Currumbin ** Limited services available due to size and location of centre office. Waters QLD 4223 TMR has three mobile customer service centre units operating across Dalby 20 Cunningham Street, Dalby QLD 4405 Queensland to deliver services to regional and remote areas. Emerald 83 Esmond Street, Emerald QLD 4720 TMR’s Indigenous Driver Licensing Unit (based in Cairns, Bentley Park office) also delivers a range of licensing services to remote areas.

Gladstone 2 Paterson Street, Gladstone QLD 4680 Our organisation Goondiwindi 6 Brisbane Street, Goondiwindi QLD 4390 Queensland Government Agency Program Greenslopes Greenslopes Shopping Mall, 700 Logan Road (Cnr Plimsoll Street), Greenslopes QLD 4120 Suburb/town Address Gympie Floor 1, 50 River Road, Gympie QLD 4570 Ayr QGAP Ayr Magistrates Court, 163 Queen Street Ayr QLD Helensvale Helensvale Plaza Shopping Centre, 12 Sir John 4807 Overall Drive, Helensvale QLD 4212 Barcaldine QGAP 65 Ash Street, Barcaldine QLD (temporary) Hervey Bay 50-54 Main Street, Pialba QLD 4655 Beaudesert Customer Tenancy 2, 1 Telemon Street, Beaudesert QLD 4285 Innisfail 12-14 Clifford Road, Innisfail QLD 4860 Financial statements Centre** Ipswich 2 Colvin Street, North Ipswich QLD 4305 Biloela QGAP 60 Kariboe Street, Biloela QLD 4715 Kingaroy Artie Kerr Building, 130 Kingaroy Street, Kingaroy Cannonvale QGAP Shops 5–7, 11 Island Drive, Cannonvale QLD 4802 QLD 4610 Childers QGAP Childers Magistrates Court, 67 Churchill Street, Logan City 43–45 Jacaranda Avenue, Logan Central QLD 4114 Childers QLD 4660 Longreach 14 Wonga Street, Longreach QLD 4730

Chinchilla QGAP Chinchilla Magistrates Court, Heeney Street, Appendices Macgregor Kessels Court, 567 Kessels Road, Macgregor QLD Chinchilla QLD 4413 4109 Clermont QGAP Clermont Magistrates Court, 44 Daintree Street, Mackay Cnr Endeavour Street and Industrial Street, Mackay Clermont QLD 4721 QLD 4740 Cunnamulla QGAP Cunnamulla Magistrates Court, 5 Stockyard Street, Mareeba 147 Walsh Street, Mareeba QLD 4880 Cunnamulla QLD 4490 Maroochydore 6 Kelly Court (off Kayleigh Drive), Maroochydore QLD Gayndah QGAP Gayndah Magistrates Court, 20 Capper Street, 4558 Gayndah QLD 4625 Maryborough Bright Street, Maryborough QLD 4650

Annual Report 2018–19 | Department of Transport and Main Roads 301 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction for this site. **Department ofHousing andPublic Works are currently the lead agency Yeppoon QGAP Winton QGAP Tully QGAP Toogoolawah QGAP Texas QGAP Taroom QGAP Stanthorpe QGAP StGeorge QGAP Springsure QGAP Sarina QGAP Richmond QGAP Pittsworth QGAP Oakey QGAP Island QGAP StradbrokeNorth Nanango QGAP Moura QGAP Mossman QGAP Moranbah QGAP Mitchell QGAP Landsborough QGAP Julia Creek QGAP Inglewood QGAP Ingham QGAP Suburb/town 302 Address 21–23Normanby Street, Yeppoon QLD4703 4735QLD MagistratesWinton Court,59 Vindex Street,Winton 4854 TullyMagistrates Court,Bryant Street,46 Tully QLD Gardner StreetNorth, Toogoolawah QLD4313 Toogoolawah Magistrates Court, Hopkins Place, 32 Cadell Street, Texas4385 QLD Taroom QLD4420 TaroomMagistrates Court,33 Yaldwyn Street, Marsh51 Street, Stanthorpe QLD4380 4487QLD MagistratesGeorgeSt Court, TheTerrace,GeorgeSt 4722 QLD Springsure Springsure Magistrates Court, 45 Eclipse Street, 4737QLD MagistratesSarina Court,52-54Broad Street, Sarina Richmond QLD4822 RichmondMagistrates Court,53 Goldring Street, Pittsworth QLD4356 PittsworthMagistrates Court,77 Yandilla Street, QLD 4401 OakeyMagistrates Court,73 Campbell Street, Oakey 5 Ballow Street, Dunwich QLD 4183 Nanango QLD4615 Nanango Magistrates Court, 30Henry Street, Marshalland Shirley Streets,Moura QLD4718 4873 QLD Mossman Mossman Magistrates Court, 27 Front Street, Moranbah QLD4744 MagistratesMoranbah Court,21Griffin Street, 4465 QLD Mitchell Streets, Mitchell Magistrates Court, Cnr andDublin Mary Street, Landsborough QLD 4550 LandsboroughMagistrates Court,12 Caloundra 4823 QLD Creek Julia Creek Magistrates Court, 14Burke Street, Julia 25Albert Street,Inglewood QLD4387 4850 QLD Ingham Magistrates Court, 35Palm Terrace, Ingham

TransLink regionalcontactcentres Key regionalmaritimeoffices Traffic managementcentres Townsville Toowoomba Southport Roma Rockhampton Maryborough Maroochydore Mackay Ipswich Carseldine Cairns Suburb/town Wynnum Warwick Townsville (Garbutt) Townsville Mackay Gladstone Cairns Brisbane Suburb/town Toowoomba Traffic Management Centre Cairns Traffic Management Centre Townsville Traffic Management Centre Maroochydore Traffic Management Centre Nerang Statewide Traffic Management Centre, Management Centre MetropolitanBrisbane Transport Office Department ofTransportand MainRoads| Floor 1,21-35 Leyland Street, Garbutt QLD 4814 4350 Philip Street1-5 (corner Clopton Street), Toowoomba QLD Floor 8,12 Marine Parade, Southport QLD 4215 30 McDowall Street, Roma QLD 4455 31 Knight Street, North Rockhampton QLD 4701 Bright Street,Maryborough QLD4650 4558 QLD Building 1, Ground Floor, 131 Sugar Road, Maroochydore Floor 3,44Nelson Street, Mackay QLD 4740 2 ColvinIpswich Street,North QLD4035 Floor 3,532 Beams Road, Carseldine QLD 4034 Floor 4,15 Lake Street, Cairns QLD 4870 Address 139 Tingal Road, Wynnum QLD 4178 51Victoria Street,Warwick QLD4370 21–35Leyland Street,Garbutt QLD4814 Ross Street, Townsville60 4810 QLD Nelson Street,Mackay QLD4740 Floor 3,Mackay Government Office Building, 44 7,Floor 21 Yarroon Street,Gladstone QLD4680 Street, Portsmith QLD 4870 Floor 1,Portsmith Marine Operations, 100-106 Tingira Avenue East, Pinkenba QLD 4008 Floor 1,Pinkenba Marine Operations Base, MacArthur Address Contact Phone: (07) 4639 0700 Phone: (07) 4045 7244 Phone: (07) 4421 8807 Phone: (07) 5313 8737 Phone: (07) 5561 3800 Box 1434, Brisbane QLD 4001 Phone: (07) 3292 6000Post: GPO Annual Report 2018–19 Transport and traffic information

Office Contact Introduction Public transport Phone: 13 12 30 Web: www.translink.com.au Traffic information Phone: 13 19 40 Web: qldtraffic.qld.gov.au

Motor Vehicle Inspection Centres (MVIC)

Suburb Address South East Darra MVIC, Argyle Parade, Darra 4077 Queensland Ipswich MVIC, 2 Colvin Street, North Ipswich 4305 South Bundall MVIC, 30 Upton Street, Bundall 4217 Integrated transport network Beenleigh MVIC, 31 Logan River Road, Beenleigh 4207 Logan MVIC, 43-45 Jacaranda Avenue, Logan Central 4114 South East Maroochydore MVIC, 5 Kelly Court, Maroochydore QLD Queensland 4558 North Zillmere MVIC, 69 Pineapple Street, Zillmere QLD 4034 Southern Bundaberg MVIC, 14 Production Street, Bundaberg QLD 4670 Maryborough MVIC, Bright Street, Maryborough QLD to everyone Accessible 4650 Warwick MVIC, 1 Parker Street, Warwick QLD 4370 Roma MVIC, 44 Tiffin Street, Roma QLD 4455 Toowoomba (Harristown) MVIC, Cnr Yaldwyn and Warwick Streets, Toowoomba QLD 4350 Our people Gympie MVIC, 17 Oak Street, Gympie QLD 4570 Central Emerald MVIC, 20 Batts Street, Emerald QLD 4720 Mackay MVIC, Corner Endeavour and Industrial Streets, Mackay QLD 4740 Longreach MVIC, 14 Wonga Street, Longreach QLD 4730 Gladstone MVIC, 2 Paterson Street, Gladstone QLD 4680

Rockhampton MVIC, 31 Knight Street, North Rockhampton Our organisation QLD 4701 Northern Cairns MVIC, 82–86 Kenny Street, Portsmith 4870 Townsville MVIC, 21–35 Leyland Street, Garbutt 4814 Mount Isa MVIC, 17 Enterprise Road, Mount Isa 4825 Innisfail MVIC, 12–14 Clifford Road, Innisfail 4860 Financial statements Appendices

Annual Report 2018–19 | Department of Transport and Main Roads 303 Appendices Financial statements Our organisation Our people Accessible to everyone Integrated transport network Introduction Index Our services Managementand structure Open data Mentoring Maritime safety infrastructure Marine Letter of compliance Key objectives andoutcomes Internal audit Innovation managementInjury Information privacy Heavy vehiclesafety Healthand safety Graduate program Glossary Government bodies Governance committees Financials – independent auditor Financial statements Figures andtable index Fast Facts Executive Leadership team profiles Ethics Environment andHeritage Diversity andinclusion Director-General message DigitalLicence App Cycling Customer experience Coronial inquests Complaints management Commonwealth Games Committees Compliance checklist Chief Finance Officer’s report Camera Detected Offence Program Award recognition Associated bodies Air services About us Topic 304 9, 18, 211, 216–217 201–206 5, 123, 218, 294, 299 78, 173, 181, 183–184 54–160 246, 251, 297 19, 31,40, 54,79–80, 83, 102, 299 3, 17 201, 205–207, 217, 295 203, 233, 236, 280–281, 294 153, 161–163, 184–185, 196, 14–17, 34,36–37, 121, 126, 128, 192 210–211, 217 37, 56, 89, 91, 93, 149 37, 118, 170, 193–194, 209 163, 173, 183 293–295 130 206–209 271–275 222–270 305 20–21 202–205 170, 200,211, 299 132, 205 139 8–11 14, 17, 18, 115, 186 163, 204, 280,293–294 17, 31,41–45, 73, 101, 107, 151, 226–229, 233 178, 201,203, 206,216, 16, 32, 66, 114–115, 127–128, 218 216 210, 38, 108, 179, 185, 197, 212, 236 206–210, 217, 219–220 128, 130, 153, 164–165, 182, 299 12–13 144, 287–290 184–185, 187–190 279 37 4–5 Page Workforce profile survey Working for Queensland Women inthe workplace Where to find us Wellness programs Waste management Walking Vision Transport security Transport safetydata Strategic Plan Stakeholder engagement School transport operator payments Servicedelivery statements LeadershipSenior Team Safety performance Road safetypartnerships Road safetyeducation Road infrastructure Risk management Right to information Regional maps Redundancy andretrenchment Recordkeeping Rail trails Rail safety Rail infrastructure Publicsector values Purpose Performance management Passenger transport operator payments Parliamentary committees Topic Department ofTransportand MainRoads| 175 173, 174, 182, 187, 209 178 300 190, 191 132, 133, 134, 215 14, 17, 41, 42, 43, 44 183, 200, 214 121, 143, 146, 170, 176, 180, 4, 8,9,10, 12, 16, 32, 37, 43, 278 166, 165, 164, 144 215, 220 14, 15, 16, 17, 174, 176, 200,214, 63, 64, 125, 149 5 285, 286 216, 280,281, 282, 283, 284, 161, 205 193, 194, 209, 286, 295 147, 148, 149 69, 97, 143, 287 12, 66, 78, 128, 136, 151 207, 211, 215, 217, 220, 221 164, 165, 166, 193, 200,206, 217, 297 218, 40 177 134 42, 43, 44 153, 283, 279, 294, 187186, 16 207, 215, 216 292 291, 219 Page Annual Report 2018–19 Figures and Tables

Figures Page Introduction Figure 1: Income by category for the year ended 30 June 2019 13

Figure 2: Expenses by category for the year ended 30 June 2019 13 Figure 3: Customer services transactions - assisted vs non-assisted 119 Figure 4: Logbook submissions by financial year by method 120 Figure 5: Peak usage of 13 19 40, website traffic and usage of QLDTraffic app 123 Figure 6: Cumulative change in vehicles registered and kilometres travelled since 2011–12 138 Figure 7: Road fatalities per 100,000 population 145 Figure 8: Road fatalities by road user type (in Queensland) 145 Integrated transport network Figure 9: Operations Safe Vehicle results 150 Figure 10: Marine fatalities (in Queensland) 155 Figure 11: Serious injuries from marine incidents (in Queensland) 155 Figure 12: Queensland Government Drones Use Policy Framework and broader policy context 170 Figure 13a: Comparison of workers’ compensation claims lodged over a five-year period 192 Figure 13b: Comparison of final return to work percentages 192 Figure 14: Snapshot of our performance over the last five years 193 Figure 15: The Integrity Framework 210 to everyone Accessible Figure 16: Legislative Compliance Framework 213 Figure 17: Mobile speed cameras – vehicles monitored per notice issued (overt and covert) mobile speed cameras 288 Figure 18: Red light cameras – vehicles monitored per notice issues 289 Figure 19: Fixed speed cameras-vehicles monitored per notice issues 289

Figure 20: Combined red light/speed cameras – vehicles monitored per notice issued 290 Our people

Tables Page Table 1: Summary of financial results of the department’s operations 12

Table 2: Summary of financial position – Assets and liabilities 13 Table 3: Key objectives and outcomes for 2018–19 17 Our organisation Table 4: Comparative workforce data in TMR as at 30 June 2019 175 Table 5: Equal employment opportunities (EEO) in TMR at 30 June 2019 178 Table 6: Percentage of women in SES/SO leadership roles 181 Table 7: Transport and Main Roads addressable spend with Aboriginal and Torres Strait Islander, Regional and Queensland vendors by financial year 214 Table 8: Complaints received by TMR 217 Table 9: Camera Detected Offence Program (CDOP) financial overview for 2018–19 287 Table 10: Number of mobile speed camera infringements per penalty bracket for 2018 288

Table 11: Number of fixed speed camera infringements per penalty bracket for 2018 289 Financial statements Table 12: number of point-to-point speed camera infringements per penalty bracket for 2018 290 Table 13: Passenger transport operator payments: South East Queensland 291 Table 14: Passenger transport operator payments: Rest of Queensland 292 Appendices

Annual Report 2018–19 | Department of Transport and Main Roads 305 Annual Report 2018–2019 Department of Transport and Main Roads www.tmr.qld.gov.au