COLLEGE

2017 Arrival Guide The University of College

college.adelaide.edu.au

2017 Arrival Guide Welcome Welcome to The University of Adelaide College. This guide will help you make the most of your chosen course and will give you useful information that you can refer to during your stay.

So, what’s studying at You will soon meet people from around the Contents world, try new things, and live in a different the College really like? culture. One of the best ways to make sure Arriving in Adelaide...... 4 You have probably already imagined what that your transition goes smoothly is to College Facilities...... 5 your life will be like at The University of maintain a positive attitude and stay healthy. Local Information...... 6 Adelaide College in Adelaide. You may have View your new environment as a place to learn Adjusting to a New Culture...... 10 ideas about life in Australia based on films, interesting things about yourself and others. television or stories from friends and family. Try to get enough sleep, eat properly, exercise, Homestay Accommodation...... 11 This guide aims to make your transition and participate in social activities. Take time Laws and Customs...... 12 into Australia as enjoyable and easy as to observe and enjoy the new things going on Health and Safety...... 13 possible and will tell you what to expect around you and appreciate the differences Useful Contact Details...... 14 when you attend the College. We hope that you find in Australia. this information will help you to form realistic Important Information...... 16 expectations and encourage you to take Please note: The information within this guide is advantage of the many opportunities ahead. I have more questions... intended to provide you with some suggestions and options close to the College but you should choose Please contact your local representative if you suppliers/services based on your own requirements. have more questions before you depart. After Will I be able to adjust to you arrive, the staff at the College will be happy a new culture? to help you with any problems that you have or At the College we understand that your any questions you want to ask. transition into life in a different culture may be For further assistance, please ask at reception challenging at times – but it will also be fun. on Level 2, 132 Grenfell Street.

Foundation Studies and Degree Transfer programs (The University of Adelaide) CRICOS 00123M | English language programs (Kaplan) CRICOS 03127E. Published November 2016. Version 1.0. 1

2017 Arrival Guide Arriving in Adelaide The emotion associated with leaving home and the initial excitement of travelling can be exhausting. Your initial impressions of your new surroundings may be confusing. It will take some time for you to become familiar with your new environment. This is an opportunity to meet other new and current students and to become familiar with the College and the city.

Preparing for your Under 18 students new experience If you are under the age of 18, Australian You probably have mixed feelings about your law considers you to be a minor and as such new experience. You may feel apprehensive the College takes special interest in your leaving behind familiarity and stepping into welfare and development. the unknown, while also feeling excited Under 18 students are required to personally about starting a new chapter in your life. meet with their home class teacher or with You can prepare yourself for the experience a member of the College’s Student Services by reflecting on your decision to study staff every two weeks so that the College overseas by asking yourself the following can assess general welfare and ensure questions: that these students are managing well in their new environment with respect to their >> Why have I decided to study overseas? accommodation, finances, friendships, health, >> What do I expect to gain from studies and contacting their family on a regular overseas study? basis. The College takes its responsibility to >> What are my goals? take care of Under 18 students very seriously >> What are some of the difficulties I and regular checks are made to ensure that might face? the circumstances of Under 18 students during their time in Adelaide is optimal at all times. Keeping in mind why you are doing this overseas study is useful when you face It is a requirement under Australian law that challenges in your new environment. you keep the College informed at all times of where you are living. Under 18 students are not permitted to live in ‘Independent Rental’ Learn about your accommodation until they are 18 years of age. new environment It is a requirement of the Australian Department of Immigration and Border >> Talk to staff and students. Ask them Protection that students under the age of where they recommend visiting in the city 18 live in accommodation approved by the >> Ask the friendly locals if you need directions College until they turn 18 if the College is your >> Try out the public transport. Learn how the legal guardian. This approved accommodation ticketing system works. Take a ride on the is exclusive to homestay or a hostel where free city loop bus identified by its yellow prior arrangements have been made with colour and 99C number management for extra support and supervision. >> Walk around your local area and the city The College welcomes students under the during the day age of 18. >> Take a friend with you to see and To commence study at the University of explore more Adelaide, students must be 17 years old. >> Make an appointment to meet with Student Please contact the College for further Services staff so they can help you settle in information and to ensure you comply with the University’s age admission requirements.

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2017 Arrival Guide College Facilities The University of Adelaide College is located in the Central Business District of Adelaide, within the University of Adelaide precinct. Students at the College are enrolled in University of Adelaide Pathway Programs and therefore have access to a wide range of facilities and services at the University.

Teaching and Airport pick-up learning spaces If you prefer the convenience, or if you are The College campus is a modern, spacious under 18 years of age when you start at the building consisting of classrooms, a quiet study College, the College will arrange an airport area, three computer suites, multimedia rooms, pick-up for a cost of AUD140. resource centre, student kitchen, student To arrange an airport pick-up, contact your lounge including a piano, couches agent if they organised your enrolment for you and foosball table, staff offices. or if you prefer, contact the Manager Student Services (Accommodation & Administration) – [email protected] – with Student services your full name, the program you are enrolled in, The College’s full-time Student Services team arrival date, flight number and time and closely monitors the academic performance of we will send you the confirmation of your students and assists students with any issue airport pick-up. related to managing their study and workload. Student Services can also help students to find out more about the pathway to their chosen Common room career. The College students also have exclusive access to the College student common room where students can meet with friends, eat Welfare counselling and relax. The room includes a plasma TV, The College Student Services team works hard piano, foosball table, student kitchen, vending to ensure the happiness and well-being of all machine and couches. of our students during their time at the College. Students can meet with them at any time to discuss any challenges that may arise. A On-arrival services Student Services Coordinator will also closely >> Airport pickup supervise any Under 18 year-old students with >> Orientation to local sites and facilities regular meetings and >> Assistance with public transport reports back to parents. >> Social events to meet other students and make friends Accommodation >> Temporary and permanent If you require assistance with this, we accommodation placement have a dedicated Manager Student Services >> Orientation to the University of (Accommodation and Administration) who will Adelaide campus help you find a place to live which best suits >> University of Adelaide Student Card your personal needs.

Foundation Studies and Degree Transfer programs (The University of Adelaide) CRICOS 00123M | English language programs (Kaplan) CRICOS 03127E. Published November 2016. Version 1.0. 3

2017 Arrival Guide Local Information – Post Office & Banks Post offices and banks are located throughout Adelaide with several within walking distance of the College. Foreign exchange services are mostly located within the city.

Post offices Exchanging foreign currency Post Offices offer more than just postal Students may change foreign currency services. Bus/train tickets and phone cards to Australian currency at banks during can also be purchased here. trading hours. Australian postcodes can be found at the HSBC Bank: Ground Floor, back of the White Pages directory or online 55 Grenfell Street, Adelaide SA 5000 at www.whitepages.com.au Phone: 1300 308 008 The College will accept, hold onto and >> Travellers cheques made out in foreign pass onto you your mail if it is urgent, for a currency – There is no charge for temporary period. exchanging into Australian dollars. Address: The University of Adelaide College, >> Travellers cheques made out in Australian 132 Grenfell Street, Adelaide. dollars – There can be an AUD5 charge for changing each amount per visit (best to cash Banks in a larger amount at one time). >> You will find Western Union Money Transfer Banks are open normally between 9.30am – services at the above Foreign Exchange 4pm Monday to Thursday. Banks generally Shop or at any Post Office outlets. close at 5pm Fridays. Some banks open on Saturdays 9am – 12pm. All are closed on Sundays. Most banks offer 24-hour ATM Convenient locations service. You may also withdraw cash from your The following are just a few banks and bank account at most petrol stations and large post offices located conveniently close to shopping centres when generally purchasing the College: more than AUD10 worth of goods using Banks electronic banking (EFTPOS). >> ANZ Bank: 112 Rundle Mall It is best to open an account at a bank that is easy and convenient for you to access. >> National Australia Bank: When opening a bank account, make sure 22 – 28 King, William Street you understand the fees charged for the >> Bank of : Adelaide University type of account you are opening. In most Campus or 49 Rundle Mall cases, banks will not charge account keeping >> Commonwealth Bank: 136 Rundle Mall fees to students so make sure you ask for a >> Westpac Bank: 80 King William Street student account, please check with the bank for financial advice. Place the bulk of your Post Offices money in the best interest-accruing account >> Rundle Mall and keep a smaller amount in your day-to-day City Cross Arcade expenses account. If you have a bank account Opening Hours: in Australia, you must provide the bank with Monday to Friday 8.30am – 5.30pm an Australian Tax File number. Please ask at >> University Campus reception for further information. Wills Building (basement), the University of Adelaide, North Terrace Opening Hours: Monday to Friday 9am – 5pm >> General Post Office Corner King William and Franklin Streets. Opening hours: Monday to Friday 8.30am – 5.30pm

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2017 Arrival Guide Local Information – Shopping & Eating Out Adelaide and its suburbs have a variety of shops. The main shopping district in Adelaide is Rundle Mall, which has a mixture of small specialty shops as well as major department stores. Prices in shops are generally fixed and cannot be bargained down, but prices vary from shop to shop, so look around before buying.

Rundle Mall Cost of living All of Adelaide’s major department stores can Groceries (from a supermarket) be found in the mall – David Jones, Myer, Loaf of bread $2.50 – $3.00 and Target. Two litres of milk $2.20 – $2.90 East end Newspaper $1.50 – $3.00 Box of breakfast cereal $3.00 – $4.00 The east end of the city around Rundle Street Jar of instant coffee $3.00 – $4.00 features many busy coffee houses, pubs, restaurants and a host of shops of all varieties. Bottle of soft drink $1.50 – $3.00 Bottle of shampoo $2.50 – $4.50 Central Market Bar of soap $1.50 – $2.50 One apple 50 – 80 cents Victoria Square (between Grote and Gouger Streets) Adelaide Phone: 8203 7494 One banana 60 – 90 cents Opening Hours: Tuesday 7am – 5.30pm; Beef (500 grams) $7.00 – $8.00 Thursday 9am – 5.30pm; Friday 7am – 9pm; Chicken (600 grams) $7.00 – $8.00 Saturday 7am – 3pm. Closed on Mondays, For further information please refer to Wednesdays and Sundays. www.studyinaustralia.gov.au/en/study-costs The Central Market provides the city’s † Approximate prices in AUD best array of fresh food, including fruit and vegetables, gourmet specialties, meats, seafood, small goods, cheeses, international Shopping hours groceries and restaurants. Adelaide City Monday to Thursday 9am – 5.30pm; Chinatown Friday 9am – 9pm; Saturday 9am – 5pm; Between Grote Street and Gouger Street, Sunday 11am – 5pm. Adelaide Suburbs Opening Hours: Monday to Thursday 9am – Monday, Tuesday, Wednesday, 5pm; Friday 9am – 9pm; Saturday 9am – 3pm. Friday 9am – 5.30pm; Thursday 9am – 9pm Sunday closed. Saturday 9am – 5pm; Sundays 11am – 5pm. Food Hall and Moonta Street are open until 4pm. Many shops are closed Christmas Day, Many food stalls and restaurants both Good Friday and Public Holidays. Western and Asian. Grocery items and food may be purchased from delicatessens (delis) and certain supermarkets such as (IGA supermarkets and Coles supermarkets) outside normal shopping hours.

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2017 Arrival Guide Local Information – Transport Adelaide has a very efficient and easily accessible transport system. The city offers various modes of public transport with a free bus running around the city.

Public transport Car Public transport consists of the bus, train, The main form of transport in Australia is a tram and taxi services. Buses, trains and car. Car prices in Adelaide start at around trams are cheap and fairly convenient. AUD2000. You must obtain a current driver’s As a tertiary student you are entitled to a licence and also pay for registration, insurance, Concession Holder Ticket. To purchase a petrol and maintenance costs. Alternatives metrocard there is a small card fee and a are bicycles, motorcycles or public transport. minimum starting balance of $5. Metrocards When travelling in a car or a taxi, it is are reusable but not refundable. Taxis, while compulsory for you to wear a seat belt. very convenient, are expensive. is the largest provider of Motorcycles and bicycles public transport services. You will also need a licence for a motorcycle, Phone: 1300 311108 and it is compulsory to wear a safety helmet Operates 7am – 8pm: 7 days a week. when riding a bicycle or motorcycle. Metrotickets are available on board buses, trains or trams, or from ticket machines. Metrocards can be purchased from metrocard Cost of living agents or an Adelaide Metro InfoCentre. Metrocard is an electronic smart card and is the best option for frequent public Timetables are available from the office on transport users. the corner of King William and Currie Street or online at: www.adelaidemetro.com.au Public Transport Tickets for trains must be pre-purchased. METROCARD Singletrip $1.72 $0.92* Tickets can be obtained from the ticket office (Concession) at the Adelaide Railway Station or from a vending machine at the station. METROCARD $59.90 28 Day Pass Visit www.adelaidemetro.com.au for Things to remember METROTICKET Singletrip $2.60 $1.30* more information. When travelling in a car or taxi you (Concession) must wear a seat belt. Free bus around the city DAYTRIP Ticket $4.90 $4.90* *Discounted prices for interpeak times City Loop bus service is free and runs from between 9am – 3pm North Terrace, West Terrace, Hindley Street, Morphett Street, Gouger Street – Central Please note: Metroticket is a paper ticket Market and China Town every 15 minutes. and is the best option for infrequent public transport users or those who don’t need a Taxis metrocard. Taxis can be hired from taxi stands, hailed by the roadside or booked by phoning the numbers listed below: Adelaide Independent: 13 22 11 Yellow Cabs: 13 22 27 Suburban Taxi Service: 13 1008 Access Cabs (for the disabled): Wheelchair bookings 1300 360 940

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2017 Arrival Guide Local Information – Telephones, Internet & Other Services Communications services in Australia are reliable with several providers offering phone and internet services throughout the city. Public pay phones are also available in the city which require coins or a prepaid card to use.

Public telephones Laundromat A variety of Telstra pay phones are located Shiny Bright’s Laundry in Adelaide offering a choice of payment 81 Carrington Street, Adelaide methods. Public pay phones can be found Phone: 8227 1810 at street corners, railway stations, airports, Opening hours: Monday to Friday shopping centres and other public areas. 7am – 8pm self service Local calls are a flat rate of 50 cents. Washing and ironing service is available, Types of public phones include: Monday to Friday from 7.30am – 5pm Card/coin pay phones – these accept coins for a fee. and Telstra phonecards, which can be purchased from post offices and selected retail outlets located near phonecard pay phones. Interpreting services Goldphones and Bluephones – usually found in Phone: 08 131 450 retail premises, these phones offer local, STD Interpreters for all languages are available and IDD call facilities. over the phone 24 hours a day, 7 days a week to assist with general information enquiries and communication between non- Mobile phones English speakers and various service providers. Vodafone: Shop 3, 80 – 88 Rundle Mall There is no cost for this service other than that (next to Woolworths) of a local phone call. Optus World: 67 Rundle Mall, Adelaide Telstra: Corner Rundle Mall and Telephone directory Pulteney Street, Adelaide The White Pages is a telephone directory These stores are located very close to the containing household phone numbers college. If you ask some of the other students and government services. Businesses and at The College, they will know the best options service providers are also listed under their that are available for your mobile phone and business name. internet connection if needed. The Yellow Pages business directory is a directory of businesses and other services Broadband internet provider listed under subject headings. Vodafone: Shop 3, 80 – 88 Rundle Mall You can pick up free copies of the White (next to Woolworths) Pages and Yellow Pages from your local post office. They are delivered to every household Internode: Grenfell Street each year. You can also access them online at: www.internode.on.net www.whitepages.com.au Adam Internet: Level 2, 117 King William www.yellowpages.com.au Street (corner King William Street and Waymouth Street) Phone: (08) 8423 4030 or website address: www.adam.com.au If you wish to connect to the wireless Broadband ADSL there are many providers in South Australia you can call. Or come and see a member of the Student Services staff to help you.

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2017 Arrival Guide Adjusting to a New Culture As the excitement of setting out on this new adventure wears off and you are faced with the constant challenges of daily living and studying in a new culture, you may find that you become more aware of the differences from your home country and miss the familiarity of home. You are experiencing what is often referred to as ‘culture shock’. Culture shock does not always happen quickly or have one single cause.

As time passes you will become more familiar >> Do some familiar activities, especially with your new culture and find it easier to the things you are good at interpret the subtle cultural cues. You will feel >> Get involved in an activity that will help you more confident, develop new friendships and meet people – your Students Services can manage social and professional interactions help by giving information about the clubs, more comfortably. Your study will be more societies and other social activities available effective and you will gain a sense of benefit from >> Join the association/club of your home the experience. Use the strategies suggested country e.g. the Malaysian Students and the services provided to assist you. Association >> Remember what you would have done Homesickness at home to relax and do something similar One of the particular effects of culture shock >> Use English language as much as possible; is homesickness. It is important to remember read the local newspaper and watch that most people go through a phase of feeling television to help develop your English homesick and that these feelings will pass. language skills Homesickness may occur soon after you arrive >> Find out what support services the University or it may take you by surprise later in the year. offers and how you can benefit Continuing to use the strategies below will >> Set small goals that you can achieve help you to become more familiar with your every day new environment and to develop new friends. The happier you are in your new culture the >> Observe what others do in the same less you will think about home and the feelings situation and reflect on why they do it that of homesickness will gradually go away. It is way; talk to them so you can improve your often useful to talk about your feelings with understanding someone. You can use the College Student >> Ask questions if you have any doubts Services staff to assist you through this about what is expected of you challenging time. >> Try not to make judgements about others Things to remember when they do things differently from what Many things in your environment that you are used to Strategies for adjusting you took for granted may be different The following strategies can help you to adjust in a new culture: to the new culture and decrease the impact Seeking medical help >>Sights, sounds and smells of culture shock. Culture shock may cause you to experience >>The taste of food >> Keep in touch with family and friends physical or emotional responses that are >>The way people interact and spend through emails, letters, skype or phone calls difficult to manage. These are warning signs their time. You may be uncertain >> Keep a diary, blog or journal of your and you need to pay attention to them. You about what is expected of you in experiences – write down what you think may see a health practitioner or seek advice some everyday situations. and feel; map your progress and reflect from staff within the College. The College >>The language and accents on experiences provides student advisers and counsellors to assist you. Contact the Student Services staff if >>Approach to study and >> Get plenty of exercise as exercise can you think you need help or would like to speak communication with lecturers help to relieve stress to someone confidentially. may be different >> Look for similarities between your culture and the new one

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2017 Arrival Guide Homestay Accommodation Our homestay families reflect the diversity of life in Australia. They include young, senior and single parent families and couples with and without children. Hosts have varying ethnic backgrounds and different interests and lifestyles. Treat your hosts as you would your own parents – with respect.

Your life in a homestay Laundry facilities Living in a homestay will allow you to practise You have access to laundry facilities at your your English in a real-life setting. It is important host family’s home. Some families prefer to to remember that you are both part of a do the laundry for you. Please do not wash family and a guest at the same time. You may clothes in the bathroom or dry them in your have to help with household chores, keep bedroom, cupboards or on heaters. your bedroom tidy and make your bed each morning. Make sure that you always ask permission to bring friends round. Telephone and internet use You should buy a phone card or use your mobile phone to make telephone calls. Your Meals hosts’ telephone should only be used for Breakfast: Breakfast is usually a light meal emergency incoming calls. Remember to notify consisting of cereal, fruit, toast, juice or coffee. your family back home of any time differences Often these foods will be made available to you to avoid calls in the middle of the night. It is and you will prepare your own morning meal often very expensive to make international calls (otherwise known as ‘help yourself’). from a home line, which is why we recommend Lunch: Not provided on school days but using a phone card. Please always ask your provided on weekends and on holidays host family for permission to use the home line and about their rules regarding internet use. Dinner: Dinner may be a shared meal in the evening, or occasionally you may prepare your own meal with food supplied by your host. Smoking When you book your accommodation, please What to bring request a homestay that allows smoking if you smoke. Most hosts will ask smokers to smoke You can purchase toiletries and other personal outside. Always ask your host family upon needs locally, but if you have specific items arrival for their specific house rules regarding Things to remember that you need, you should bring them with smoking. It is general courtesy to ask someone you. Your host will provide you with bed >>You are a guest as well as part for permission to smoke next to them, even linen and towels. If you have any prescription of the family if you are outside. medications that you are required to take, >>You may have to take part in you should bring a supply with you. In Australia it is against the law to smoke in family chores any building open to the public including a >>Purchase a phone card for restaurant or any area where food is being international calls prepared, as well as bus stops and public transport areas. >>Do not hang your laundry to dry in your room >>Ask permission to have a friend come visit you >>Notify your family if you are not coming home for the night >>Ask permission to smoke

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2017 Arrival Guide Laws & Customs You may find that laws are enforced differently in Australia than they are in your home country. You must obey this country’s laws and respect its customs. It is important that you understand the laws, rules, and customs that you may encounter.

Laws >> Compliments: It is acceptable to comment on things such as a persons >> No one under the age of 18 in Australia clothes, appearance or character if it is may buy or drink alcohol, including beer and positive. Avoid comments that could wine. It is against the law to buy alcohol for offend someone someone you know is under the age of 18 >> Smiling: Australian people show that >> Driving under the influence of alcohol is they are happy by smiling. A person who a serious crime and police make regular only wears a serious expression may be random checks perceived as unfriendly >> You will need ID to enter bars, clubs or pubs >> Please and Thank you: These are very (e.g. Passport, ID Card, Driving Licence) important words! Always use them if you ask >> Buying, selling and using drugs is illegal someone to do something for you, or if they >> You must attend all classes. If you do not help you or give you information attend 80% of classes your representative >> Spitting: It is considered rude to spit and parents may be informed. If you do not anywhere then improve your attendance the College is >> Privacy: Australians have a strong sense of required to report you to the Department of privacy. It is not polite for guests to go into Immigration and Border Protection (DIBP), other bedrooms in the house unless invited. and this may result in the cancellation of It is expected that guests do not open your student visa private desk drawers or cupboards and ask >> Under the national code, student information before using equipment such as stereos, may be made available to Commonwealth the TV or the computer and State agencies >> Tissues: Australians clear their nose into >> The Police and the College are very strict in a tissue when they have a cold. This is enforcing these laws. called ‘blowing your nose’ and it is perfectly acceptable to make a noise while doing so. It is considered bad manners not to use a Things to remember Customs tissue and to make a loud sniffing sound >>Buying, selling and using Customs are an accepted way of behaviour instead. The tissue should be put in the bin drugs is illegal in a country. You need to know the customs and not be left lying around of Australia to help you feel comfortable >>Women are treated as equal with people. to men in Australia Your responsibilities Some important customs to know include: >>Remember to say please As an overseas student on a student visa, >> Women: Women in Australia are equal to and thank you you have responsibilities to: men and should always be treated fairly. Men and women share equally in >> Satisfy your Student Visa conditions household work and childcare >> Maintain your Overseas Student Health >> Queues: Always stand in line and wait your Cover (OSHC) for the period of your stay turn when buying tickets, in a bank, post >> Meet the terms of the written agreement office or waiting for a bus. Keep to the left with the College when standing on escalators. >> Inform the College if you change your >> Friendliness: Australian people talk to address or phone number strangers in public areas. This is a great >> Maintain satisfactory course progress way to practise English, but caution should >> Maintain minimum 80% attendance be taken. You should not give out your during your course address and telephone number, or accept inappropriate invitations. Although most >> If you are Under 18, maintain your people are friendly, some may be reluctant to approved accommodation, support speak with strangers and general welfare arrangements

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2017 Arrival Guide Health & Safety If you or a friend is seriously ill and needs an ambulance call 000. Stay calm and describe to the operator on the line what type of assistance you need (ambulance, fire or police) and your location. You may be required to describe any symptoms. Explain as much as you can, do not worry if you are not confident with your English say as much as you can, as clearly as you can.

Medical insurance for Other medical centres include: Student Visa holders Royal Adelaide Hospital North Terrace, Adelaide The Australian government requires all Phone: (08) 8222 4000 students on Student Visas to join the Queen Elizabeth Hospital Overseas Student Health Cover (OSHC) Woodville Road, Woodville South Scheme, a health insurance plan for Phone: (08) 8222 6000 overseas students in Australia. Flinders Medical Centre This insurance covers: Flinders Drive, Bedford Park >> Visits to a doctor (approximately 85% of Phone: (08) 8204 5511 the scheduled fee) Midnight Pharmacy >> The total cost of hospital treatment provided (Late night chemist/pharmacy) that the treatment is in a public hospital and 198 Wakefield Street, Adelaide is provided by a hospital doctor Phone: (08) 8232 4445 >> Emergency ambulance transport Opening Hours: Mon – Fri >> This insurance does not cover: 7am – 12 midnight Sun/Public Holidays 9am – 12 midnight >> Dental costs Dental >> Physiotherapy Australian Dental Service >> Optical glasses, contact lenses Emergency after hours only >> Medical expenses for any pre-existing 2/62 King William Road, Goodwood medical condition before you came to Phone: (08) 8272 8111 Australia, during the first 18 months of Opening Hours: Week nights 5pm – 9pm membership Weekends/Public Holidays 9am – 9pm >> Treatment covered by provisions for compensation and damages or accidents Medical costs Please note that you are covered one month Things to remember Medical costs are at the discretion of your from your very first day of study. >>Call 000 in case of fire, medical local doctor or hospital. A guide to costs in emergency or need for the police Australia are as follows: >>Call 131 444 for other police assistance Seeking medical attention A consultation AUD65 AUD20 >>If you have a student visa you must There are several good health centres and with a doctor without with also be a member of OSHC hospitals with medical practitioners close to insurance insurance >>Book an appointment through a medical the College campus including the University’s Prescriptions minimum AUD15 centre for any general check-up. In on-campus health service. The Student at a chemist per item Services staff can help you book in to see Australia, hospital visits are reserved Dental treatment minimum AUD80 a doctor if you feel unwell. for emergencies only New glasses minimum AUD180 If you’re not sure if you require doctor or >>Your insurance will not pay for hospital visits which are not considered hospital treatment, phone Health Direct *Approximate prices Australia (1800 022 222) to speak with a an emergency qualified nurse, who will provide advice. An interpreter is also available.

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2017 Arrival Guide Useful Contact Details Follow the links below for access to information on anything from local transport, restaurants, sports clubs and cinemas to new places to explore.

Websites Addresses Telephone directories www.yellowpages.com.au Art Gallery of South North Terrace, Adelaide www.whitepages.com.au Australia Opening Hours: Daily 10am – 5pm Food, restaurants and www.webmenu.com.au Closed Christmas Day eating out South Australian North Terrace, Adelaide Recreation events.adelaidenow.com.au/events/ Museum Opening Hours: Daily 10am – 5pm sa/adelaide (Except Christmas Day and Good Friday) Buying and selling www.adelaideexchange.com.au Frome Road, Adelaide www.tradingpost.com.au Opening Hours: Daily 9.30 am – 5pm www.ebay.com (Including Christmas Day and Good Friday) Transport www.adelaidemetro.com.au Cinemas / Movies Hoyts Cinema: – 185 The Parade, Norwood Education/Life www.studyadelaide.com – Tea Tree Plaza Shopping Centre University of Adelaide www.adelaide.edu.au – 102 Gawler Street, Salisbury international student www.international.adelaide.edu.au Event Cinemas information Megaplex Westfield Shoppingtown Marion Health cover www.bupa.com.au Greater Union Cinema International exchange rates Centro Shopping Centre, Arndale Adelaide/ South Australia www.worldexecutive.com/ Reading Cinema cityguides/adelaide Westfield Westlakes Mall www.lonelyplanet.com 111 West Lakes Blvd, West Lakes www.atn.com.au/sa/south/adelaide. Nova Eastend Cinemas htm www.adhills.com.au 251 Rundle St, Adelaide www.touradelaide.com Palace Eastend Cinemas www.southaustralia.com.au 274 Rundle St, Adelaide www.tourism.sa.gov.au Wallis Cinemas www.adelaide.sa.gov.au 181 O’Connell St, North Adelaide www.sacentral.sa.gov.au www.thisisradelaide.com.au Wallis Cinemas Level 1, 119 Belair Rd, Torrens Park Post www.auspost.com.au (Mitcham Shopping Centre) State Library www.slsa.sa.gov.au Adelaide Aquatic Jeffcott Road, North Adelaide Centre (Swimming General Enquiries: 8203 7203 Centre) Adelaide Archery Club Bundeys Road, North Adelaide Inc Phone: 8239 0101 North Adelaide Golf Strangways Terrace, North Adelaide Phone: Course 8203 7273 Adelaide University Ground Floor, George Murray Building Sports Clubs University of Adelaide Phone: 8303 5403 Sports include badminton, golf, soccer, basketball, swimming, table tennis etc.

12 Published November 2016. Version 1.0. Foundation Studies and Degree Transfer programs (The University of Adelaide) CRICOS 00123M | English language programs (Kaplan) CRICOS 03127E.

Important Information The College has an emergency contact available to call 24/7. Please keep this number with you. For serious emergencies please call ‘000’ to reach the Police, Ambulance or Fire Department.

Public holidays Date Holiday The University of Adelaide College will be closed from 23 December 2017. Open again on 3 January 2018. 2 Jan 17 New Year We look forward to seeing you at the College. If you have 26 Jan 17 Australia Day additional questions please ask our staff on arrival. 13 Mar 17 Adelaide Cup Day The University of Adelaide College reception 14 Apr 17 Good Friday Phone: (08) 8313 3430 (between 9am and 5pm) Address: 132 Grenfell Street, Adelaide SA 5000 Australia 17 Apr 17 Easter Monday Emergency Contacts 25 Apr 17 ANZAC Day Debbie Armstrong 12 Jun 17 Queen’s Birthday Manager Student Services (Accommodation and Administration) 2 Oct 17 Labour Day +61 (0)400 807 815 25 Dec 17 Christmas Holiday 26 Dec 17 Proclamation Day

Keep these numbers with you at all times!

Visit us on: Emergency Emergency College Number Number college.adelaide.edu.au +61 (0)400 807 815 (Police, Fire, facebook.com/uniofadelaidecollege Ambulance): 000 twitter.com/uniadelcollege

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youtube.com/uniofadelaidecollege

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