the download file keep scaning My computer keep on creating random .TMP on my desktop?? Thank you for posting the issue on the Community Forums. From the issue description I understand that the computer is creating the .tmp (temporary) files on the desktop. To assist you better I would appreciate if you could answer the following question: Have you made any changes to the hardware or software on the computer prior to the issue? Temporary (.tmp) files are automatically created when you run an applications and I think you are saving temporary files to the desktop. You should not worry about the tmp files being created, you just need to specify on the computer that you do not want to see them - whether they are there or not. These files are needed for the applications to run properly and should not be deleted unless you know what you are deleting. Follow the steps and check if it helps, a) Press Windows Key + W on the keyboard. b) Type Folder Options and click on it. c) Click on View tab. d) Click on “ Don't show hidden files, folders and drives”. e) Click on Hide protected files (Recommended). f) Click on Apply and Ok button. Method 1: Refer to the link and follow the steps and check, Delete files using Disk Cleanup. Method 2: Scan your computer for computer viruses, R un a full scan using MSS (Microsoft Safety Scanner) to make sure that the Computer is virus free. Provide disclaimer. A fast way to check for viruses is to use an online scanner, such as the Microsoft Safety Scanner. The scanner is a free online service that helps you identify and remove viruses, clean up your hard disk, and generally improve your computer's performance. To run the Microsoft Safety Scanner: a) Go to the Microsoft Safety Scanner webpage to download the scanner. b) Click Download Now , and then follow the instructions on the screen. Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti- definitions, download and run the Microsoft Safety Scanner again. Important: While performing scan on the hard drive, if any bad sectors are found on the hard drive when scanning tries to repair that sector if any data available on that might be lost. Hope the information provided is helpful. If you need further assistance regarding creating the .tmp (temporary) files on the desktop, please let us know we will be happy to help. When I download anything, the security scan hangs indefinitely in IE11. It would be great if you could answer these questions to assist you further. 1. Which type of files you are trying to download? (eg: pdf, .xml, etc..) 2. Which security programs are you trying to install? 3. Are you facing issues only with internet explorer/other browser? 4. Have you made any changes prior to the issue? I suggest you to follow the below steps: Method 1: I would suggest you to disable the security software’s like antivirus and firewall and check if you face similar issue. Turn on or off. Method 2: Run Microsoft security scanner and check if it helps. Let us know the status of the issue. If you need further assistance with Windows, we are happy to help you. Report abuse. 2 people found this reply helpful. Was this reply helpful? Sorry this didn't help. Great! Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this reply? Thanks for your feedback. I should make it clear that I have no trouble downloading pictures or software; the issue is that the security scan hangs and gives no result. I need to know if there is any reason not to download the file such as a game. I download .jpg and .exe with no problems. I downloaded and ran a couple of scans such as Kaspersky's TDSS Killer and Surfright's Hitman Pro with no difficulty but again the security scans hung up when downloading them. I have to ignore them. Both of scans did download and when ran, showed no threats. I have no other browser other than IE11. I installed an ad block program not long ago but running Internet Explorer with no add-ons resulted in the same problem with the security scan hang up. Sometimes when viewing a download, it shows that the security scan was paused. Clicking to resume the scan does not help it to finish to a result. Disabling my antivirus did not help the problem nor did turning off the firewall. I tested these by downloading a picture to my Gmail account and then tried to open the file to view it. Both times I could not view the picture because the security scans were hung up and would not give a result. The download file keep scaning. Hi and welcome to the Windows Internet Explorer 8, 9, 10 and 11 (Preview) Forum for IT Professionals. We listened to customer requests from IT Professionals for a dedicated Internet Explorer 8, 9, 10 and 11 Preview forum that you can participate in as community. This is a place where you can share knowledge, ask questions and get them answered and learn from others with IT environments similar to yours. Primary areas of focus are installation, deployment, security, management, group policy, migrations from previous versions. If your questions is related to end user experience or you are a home user, we'd definitely recommend heading over to our sister site at Microsoft Answers http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/threads. For Developer Questions head over to the MSDN Forum. For all versions other than Internet Explorer 8, 9, 10 and 11 Preview, please see the Internet Explorer All Prior Versions Forum for IT Pro's at http://social.technet.microsoft.com/Forums/en/ieitpropriorver/threads. Regards Mark Feetham Product Quality Program Manager | Internet Explorer. How to Fix Deleted Files & Folders That Keep Reappearing in Windows 10/8/7? Your deleted files or folders keep reappearing in Windows computer? Then, you are at the right place! Go through this article and learn how to delete files and folders permanently which are keep coming back again and again after several deletions… “Last month I upgraded my computer to the latest OS Windows 10. A few weeks ago I have deleted a folder but the deleted folder reappeared. So, I deleted the folder again, but weird, it reappeared after a few days! I have deleted it a number of times, but it keeps reappearing again and again. Looks like this will be a never-ending story. What can I do to permanently get rid of this reappearing folder?” Even though an exact cause behind the problem “Files & folders keep reappearing after deletion in Windows” is not determined, numerous Windows users have experienced this strange issue. Typically, Windows users have come across this instance when they deleted a file or folder from the Recycle Bin, desktop or any partition; where the deleted file or folder keep reappearing in the same location after a few days. No matter how many times the user deletes it, the deleted file or folder shows up again and again. There might be several reasons responsible for this odd behavior of deleted item. Since users are encountering this “file and folders keep reappearing after deletion in Windows” problem at different scenarios, here it is illustrated various troubleshooting technique to solve the issue on any version of Windows operating system including Windows 10, 8, 7, etc. Solution 1: Change Permissions. Right-click on the reappearing folder/file and select Properties . Switch to Security tab and click the Advanced button. Select Owner and choose Edit . Next, click on Change (link) Give access to Everyone , Apply changes and hit OK . Now, choose Edit option. Under Permission for SYSTEM , mark all permissions as Allow Apply the changes and click on OK. Note: Apply the above steps for the route folder which holds your deleted file or folder. Method 2: Run Microsoft Safety Scanner Tool. Safety Scanner is a scanning tool designed by Microsoft to find and remove malware/malicious scripts from Windows-operated computers. So, when your deleted files and folders keep reappearing in Windows, you can download this free scanner and run it. Later, if the scanner finds any malware, you can undo the modifications made by detected threat. How to Run Microsoft Safety Scanner? Step 1: Download Microsoft Safety Scanner from the Threat protection page of Microsoft and open it . Step 2: Select the type of scan you want among Quick scan , Full scan , and Customized scan and start the scanning process. Step 3: Review the scan results displayed on the screen. Note: In case if you have accidentally deleted an important file or folder from Windows 10 desktop or laptop then check this link – an easy way to recover deleted files in Windows 10 . Method 3: Modify Folder Option. Open My Computer or This PC At the Menu Bar (top panel), you can see a View Click on it. In the View Tab, you will find an option called Change folder and search options under Options . Select it. In the appeared new window, switch to View tab Under Hidden Files and Folders , enable the ‘ Show hidden files, folders and drivers ’ option Disable “ Hide protected operating system files (Recommended) ” Click Apply , then OK button. Method 4: Repair Recycle Bin. Sometimes, if your Windows Recycle Bin is corrupted then also you may face “files and folders keep reappearing after deletion” problem even after emptying the Bin. So, first modify Folder Option using the #method 3 , then repair your corrupt Recycle Bin to fix this issue. Steps to Repair Corrupt Recycle Bin: Navigate to the drive/partition where you have installed Windows OS Search $Recycle.Bin folder Right-click on the $Recycle.Bin folder and select Delete Opt Yes , if you are asked for the confirmation to delete it permanently Next, click on the Continue button When you are asked for the UAC confirmation, click Yes In the Delete File wizard, check Do this for all current items and hit Yes. Now, reboot your computer, go to the Folder Options and revert the changes you made previously (reset to default settings). Method 5: Turn Off Syncing. In case, you are using an online data storage services like Cloud computing, Dropbox, Windows 10 cloud or anything else then breathe easy! If so then it is common that you may experience such issues with deletion function on Windows computer due to the sync action. To address this problem all you need to do is just turn off the syncing option in the online service. Cannot download. Get "Failed - Virus scan failed" message - what settings in Webroot do I change? It doesn’t sound like a Webroot issue but does sound like a Smart Screen issue. Can you turn off WSA and see if the issue remains? Right Click on the Webroot Icon down by the Clock and Shut Down Protection. You my need to do a clean reinstall of WSA. Please follow the steps closely! Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console KEEP the computer online for Uninstall and Reinstall to make sure it works correctly (Best Buy Geek Squad Subscription PC users click HERE ) Let us know if it is the Mac version you need Uninstall WSA and Reboot Install with the new installer, enter your Keycode Let it finish it's install scan Reboot once again DO NOT import any old settings as you can set it up as you like once it's done. Please let us know if that resolves your issue? Like Quote. Thanks - I was able to shutdown and install GoToMeeting-like software. However when I attempted to uninstall the app via control panel it is prompting me for a password that can w Best Buy when we purchased computer. I bought new license via Webroot directly today and that password does t work in the pop up console. So I cannot uninstall then reinstall. I don’t know how to recover or reset password from Best Buy version. Any suggestions? I really appreciate your help, too. Like Quote. You can use this to uninstall via the RUN Command just copy and paste. "C:\Program Files\Webroot\WRSA.exe" -uninstall. If that doesn’t work you can try this in Safe Mode with Networking read more here: https://support.microsoft.com/en-ca/help/12376/windows- 10-start-your-pc-in-safe-mode. Like Quote. We are having the same issues with virus scan failed. We do not use IE or Edge and smart screen is disabled. Our computers are in a Domain environment and we install webroot via PDQ Deploy. I can suspend protection and download files with no problem. I can also uninstall webroot and reinstall it and it will work for a time, but then it will go back to failing to let files or programs from being downloaded. Like Quote. go to your Webroot dashboard --» Identity Protection (gear icon) --» Application Protection tab --» Add Application button then add your browser’s exe file. Tag it as ‘Allow’