INSIDE: A special 2009 Kick-Off issue!

.EW9ORK 0RESBYTERIAN /:1 4HE5NIVERSITY(OSPITALOF#OLUMBIAAND#ORNELL ress6OLUME )SSUE„&EBRUARY 4HENEWSLETTERFOREMPLOYEESANDFRIENDSOF.EW9ORK 0RESBYTERIAN„ A Message from In many languages, NYP cares Dr. Pardes and Dr. Corwin Last month, at our 2009 Kick-Off, we focused on distraught, pregnant woman recently might impede treatment. or her work — becoming almost invisible Building an Enduring Success — a success that Acame to NYP/Weill Cornell seeking help “We are very proud of our Interpreter so that the patients feel that they are talking comes from building on our many accomplish- because she felt that something might be Services program and the dedicated inter- directly to Hospital staff. But NYP’s freelance ments to provide a lasting contribution to medical wrong with her unborn baby. Compounding preters who serve in it,” says Susan Mascitel- interpreters are anything but invisible. Many care and future generations of patients. To achieve her distress was the fact that she could not li, Senior Vice President for Patient Services. have colorful life stories, unique back- this, we will need to accomplish many things this speak English. “Our program has grown into an industry grounds and other jobs outside the Hospital year, including taking quality, safety and service to After approaching the information desk standard, and the interpreters have made an that put them at the forefront but also help the next level; and ensuring a culture of caring and at the Hospital, the security officer on duty important contribution to that success.” them hone their interpreter skills. compassion to best serve our patients and fami- knew immediately that this woman would An interpreter’s goal is, in a sense, to Ishita Guha is one of these unique lies. NYP will need to remain financially sound and not be able to communicate with staff unless move into the background while doing his (Continued on page 3) work together in smarter, more efficient ways. We she had someone there to translate her con- will also need to continue the strong partnership cerns from Portuguese to English. we share with our physicians and medical schools That’s when NewYork-Presbyterian’s to further advance care through information tech- Department of Interpreter Services was nology, innovation and growth. called. One of the ways we will be able to grow will Within minutes a medical interpreter be through additional capacity. We are excited that came to assist the woman, who had just at NYP/Weill Cornell, the various projects you’ve emigrated from Latin America. The inter- been hearing about over the last few years are preter helped her communicate with the almost complete! The new 14th floor of the Green- physician assigned to her, who was then berg Pavilion will be opening shortly, creating 48 able to convey to her, through the interpret- more medical/surgical beds. Our new Advanced er, that her child was not in any danger. She Therapeutics Services Center housing new oper- was relieved at the news but also reassured ating rooms and neuro-interventional suites, as that her concerns had been heard, under- well as the much needed Emergency Department stood and she was treated with respect. This woman is just one of dozens of expansion, will soon be available to serve patients. patients who come to NYP every day requir- Construction of The Vivian and Seymour Milstein ing a language interpreter and finding a Family Heart Center at NYP/Columbia is moving corps of freelance linguists ready to help. along on schedule for an early 2010 occupancy. In 2008 alone, NYP provided interpreters At the Kick-Off, we had the privilege of hear- for nearly a quarter of a million patient ing directly from two of our patients — patients visits, speaking in more than 90 different who represent what it really means to be an languages. enduring success: Matthew Long and Nicole “We are a demand-driven department,” Marquez. They both spoke about how the care says Ariel Lenarduzzi, Manager of NYP’s and treatment they received from all the staff at Department of Interpreter Services. “Basi- NYP have given them their lives back. They serve cally doctors and nurses tell us what they as a reminder to us that while 2009 will have need and our job is to find someone who many challenges, we can look forward feeling can speak that language,” he says. “On some very proud of the extraordinary work we do. We days, we may have more than 50 interpret- applaud and thank each of you for your contribu- ers working at any given time at all the tion to our achievements and for your continued Hospital sites. On other days we may have commitment to delivering the best possible care to 30 or fewer. Our bottom line is: if the ser- our patients and their families. vice is requested, we find the interpreter.” Rene Perez Rene Medical interpreting is not an easy job. Sometimes interpreters have to deliver

upsetting news to patients or help caregiv- (From left) Joanne Moriarty, Gisela Cardenas and Ishita Guha bring varied backgrounds and a shared ers by explaining cultural differences that love of helping people to their work as NewYork-Presbyterian interpreters. Herbert Pardes, M.D. Steven J. Corwin, M.D. President and Executive Vice President Chief Executive Officer and Chief Operating Officer inside this issue 2 4 5 6 7 The Best and Promotions Blood Drive We Put Green Pages the Brightest Patients First Recognizing NYP Nurses as “the Best and the Brightest” lba Reyes, R.N., O.C.N., an NYP nurse who “has that special ability to make everyone dez, C.N. II, Estela Padron, C.N. I, and Karin Swiencki, C.N. V; NYP/Weill Cornell’s Patricia A around her feel special and loved,” was one of eight winners profiled in the New York Jones-Williams, R.N.; and Morgan Stanley Children’s Hospital’s Lisa Murray, C.N. III. Times magazine’s annual “Tribute to Nurses,” published last November 30. A member of the magazine’s special Sunday section described the nurses who were hon- Oncology Service at NYP/Weill Cornell, Ms. Reyes was recognized, too, for her clinical skills, ored as the “best and the brightest” in their profession, which has “entered a new era … when her interest in research, and her ability to form relationships with patients and families. evidence-based practices and the striving for better patient outcomes have made today’s nurses Five other NYP nurses were given Honorable Mentions: NYP/Columbia’s Melinda Fernan- more highly trained and educated than ever before.” n Rene Perez Rene Rene Perez Rene Rene Perez Rene (Left to right) Alba Reyes Patricia Jones-Williams Lisa Murray, Estela Padron, Karin Swiencki, Melinda Fernandez

NYP Nurses Honor Those Who Inspire

YP nurses once again paid tribute to Nphysicians, fellows, house staff and medical students at the 2008 Physician of

the Year celebrations. These annual events Vecchiolla John recognize collegiality, collaboration, and physicians’ contribution to nursing prac- tice across all NYP campuses. “The Physician of the Year Awards are NYP/Westchester’s Physician of the Year was Adam Savitz, M.D., Unit Chief of the Second Chance Program (third from left). With him were (from left) Jack Barchas, M.D., NYP Psychiatrist-in-Chief: Linda Espinosa, the most inspiring event that we do all R.N., Vice President, Patient Care Services; Barbara-Ann Bybel, M.S.N., Patient Care Director; Dr. Corwin; Vir- year,” Dr. Pardes said. “Nurses have exqui- ginia Susman, M.D., Associate Medical Director; and Philip Wilner, M.D., Associate Attending Psychiatrist. site taste in picking out model physicians who show a kind of medical care that we want emulated.”

“It is truly an honor to be singled out Green Jason by our nurses,” said Dr. Cyril Sahyoun, a resident in General Pediatrics at MSCHO- NY. “We work so closely with our nursing Nurses at Morgan Stanley Children’s Hospital hon- staff — when the best tell you you’re the ored (from left) Cyril Sahyoun, M.D., Resident in Gen- best, you believe them.” eral Pediatrics, and Arthur Smerling, M.D., Medical DeVito Mike Director, Pediatric Cardiac Intensive Care Unit.

Assistant Attending Physician Jonathan Rieber, M.D., (center) won top honors at NYP/Allen. He is shown with (from left) Michael Fosina, Vice President and Executive Director, NYP/Allen; Paula Castano, M.D., and Wilson Bourjolly, M.D., award nominees; and Debra O’Hehir, R.N., Vice President, Patient Services. Richard Lobell Richard

Physicians of the Year at NYP/Columbia were Stan Arkow, M.D., Director, Inpatient Psychiatric Service; Panico Amelia John Chabot, M.D., Chief of the Division of GI/Endocrine Surgery; Dennis Fowler, M.D., Vice President and Medical Director for Perioperative Services; Adrian Gonzalez, M.D., Assistant Attending Physician; Benjamin Lebwohl, M.D., Fellow in Gastroenterology; and Mark Vitale, M.D., M.P.H., House Officer in Orthopedics. Shown here are (first row, from left) Dr. Lebwohl; Dr. Vitale, Dr. Chabot, Dr. Arkow, and Christi Fowler, who represented her husband, Dennis Fowler, M.D.; (second row) Dr. Gonzalez; Dr. Cor- Honorees at NYP/Weill Cornell were (from left) Matthew Gomillion, M.D., Associate Attending Anesthesi- win; Georgia Persky, Vice President, Patient Care Services; Dr. Pardes; and Robert Kelly, M.D., Group ologist; Joseph Cooke, M.D., Associate Attending Physician; Michael Herman, M.D., Resident in Urology; Senior Vice President, Chief Operating Officer and Chief Medical Officer. and Anna Dvorak, M.D., Fellow in Pulmonary and Critical Care Medicine. /:1ress 2 FEBRUARY 2009 people on the move In many languages, NYP cares (Continued from page 1) New Appointments for Longtime Leaders interpreters. Originally from India and now a resident of Murray Hill, the 34-year-old is Susan Mascitelli has been named one patient at a time.” Susan Mascitelli Senior Vice President, Patient Services. Ms. Mascitelli came to the former an interpreter of Urdu, the official language Ms. Mascitelli will continue in the New York Hospital in 1974 as a staff of Pakistan, and she also speaks Bengali and position she has held for the past year nurse and since then has advanced Hindi. She works at both the NYP/Weill as Special Assistant to the CEO and through progressive levels of patient care Cornell and NYP/Columbia campuses. President, supporting the Office of the and management responsibility. “These languages are very culturally President with projects and initiatives She has oversight of all activities and sensitive because some of them are related critical to fulfilling the Hospital’s mission. functions of the Department of Patient to different religions,” Ms. Guha says. For “Working side by side with a leader Services. In addition, she has operational example, “at times I must explain to a clini- whose single-minded mission is to oversight of the Department of Inter- cian that Muslims cannot take medications provide the highest quality care to all national Services and administrative during Ramadan,” a month of fasting in patients in the most compassionate and responsibility for the Hospital’s volunteer, the Islamic faith. “As an interpreter, I’m not empathic way is not only rewarding but chaplaincy, ethics and administrator- supposed to add anything of my own, but also contagious,” Ms. Mascitelli said. “My on-call functions. Over the years, Ms. at times like this I have to step out of the job responsibilities involve many areas Mascitelli has also held leadership roles interpreter role and become more of a cul- Rene Perez Rene of the Hospital, but my goals relate to in many of the Hospital’s quality, patient tural advocate.” helping to build the Hospital’s reputation, safety, and regulatory initiatives. Ms. Guha also works as a linguist for the U.S. government and teaches language at colleges throughout . Medical interpreting, she says, “has Jaclyn Mucaria has been promoted to has led the multi-campus Ambulatory Jaclyn Mucaria Senior Vice President, Ambulatory Care Care Network (ACN). She oversees all emotional stress and long and erratic hours, and Patient Centered Services. facets of the ACN, including clinical care but there is never a dull moment.” She will continue to lead the Hospi- delivery, strategic planning, financial Joanne Moriarty is another interpreter tal’s Ambulatory Care Services and Patient performance and compliance. In 2005, whose professional life is as diverse as the Centered Care efforts and, in addition, she was given additional responsibility people she helps. Although she calls her will assume executive oversight for NYP’s for leading We Put Patients First, NYP’s work interpreting at NYP/Weill Cornell “the Division of Support Services. organization-wide, patient-centered care best job I’ve ever had,” she is also the per- “I’m looking forward to working with initiative. Under Ms. Mucaria’s leadership, sonal translator for the Spanish writer Elvira the Support Services team,” Ms. Mucaria the ACN has seen higher levels of patient, Lindo. Her translation of Lindo’s Manolito said. “Further alignment of the We Put employee and physician satisfaction and Gafotas (Manolito Four Eyes) — a classic of Patients First improvement effort with improved compliance. Spanish children’s literature — was released all of the support services will hopefully Ms. Mucaria began her career as a last May. result in even greater patient satisfaction.” medical technologist. She spent 12 years Ms. Moriarty often works in the Wom- Since joining the NewYork- at Mount Sinai Medical Center, where she outpatient, inpatient and diagnostic/ancil- en’s Health Clinic at NYP/Weill Cornell Presbyterian staff in 2000, Ms. Mucaria held progressive leadership positions in lary services. interpreting for Spanish-speaking women who are experiencing high risk pregnancies. “What I love most is helping the people Andria Castellanos, Chief Operating laboratory, perioperative and pre- and Andria Castellanos who need it, those who might be lost with- Officer, NYP/Milstein, has been appointed post-operative services, the cardiac cath- out my help,” Ms. Moriarty says. Senior Vice President. eterization laboratory, endoscopy, radiation Gisela Cardenas is another interpreter “It is an honor and a privilege to serve oncology, infusion/chemotherapy and the who at times finds herself literally in the NewYork-Presbyterian in this capacity,” Emergency Department. spotlight. An actress and stage director, she Ms. Castellanos said. “I look forward to Ms. Castellanos was pivotal in the worked as an interpreter at the American working with the staff to continue the planning and development of The Vivian Embassy in Peru before she received a great tradition of being among the very and Seymour Milstein Family Heart Cen- scholarship to study theater performance in best academic medical centers in clini- ter and holds leadership roles on Hospital- New York. cal and service excellence, patient safety, wide committees, including Safety, Radia-

Rene Perez Rene Now a successful stage director — she research and education.” tion Safety, Disaster Management, Hospital was nominated for a prestigious Drama As Chief Operating Officer during Space Planning, and Hospital Equipment Desk Award in 2006 and will direct a pro- the past year Ms. Castellanos has been Planning/Capital. She earlier served the duction Off- in March — she says responsible for managing all Milstein Hos- former New York Hospital as both Direc- reason we are here, and so as I transition that working as an interpreter at Morgan pital Building operations, overseeing the tor of Ambulatory Care Services and Asso- back into Hospital operations I will focus Stanley Children’s Hospital complements operating and capital budgets and imple- ciate Director of Professional Services. on some key issues: enhancing quality and her work in the theater. menting our strategic vision as it relates to Working closely with Ms. Castellanos patient safety, improving patient and staff “The theater world is full of ego and clinical services. will be Anthony Dawson, R.N., newly satisfaction, and encouraging teamwork.” drama, but not real drama,” Ms. Cardenas For eight years Ms. Castellanos was appointed Vice President for Operations Mr. Dawson came to NYP in 1989 says. “Being a medical interpreter trains my Vice President for Operations. Besides of the Milstein Hospital Building. Mr. as a staff nurse. He later became Clinical humility, and I’m thankful for that.” managing Milstein’s day-to-day operations Dawson most recently was Vice President Director of Perioperative Services at NYP/ Ms. Cardenas believes “language is and operating budget, she held direct for Quality and Patient Safety. He says, Weill Cornell and then a Master Black Belt power,” and each year she and her fellow departmental responsibility for radiology, “Patients are the first and most important in Performance Excellence. interpreters give that power to thousands of NYP patients and their families. n

FEBRUARY 2009 3 /:1ress ANESTHESIA EXPLAINED

Getting to Know You . . . Even though more than 70 million focus on how anesthesia is used during Americans undergo surgery every plastic and cosmetic surgery, during labor, and year, “most patients don’t consider the role during dental care. Other chapters explore the of anesthesia,” says Panchali Dhar, M.D. To special needs of babies and children, address “Getting to Know You” is a monthly feature that gives you the opportunity to learn a educate patients and address common fears, the ways surgeons and anesthesiologists little more about another NewYork-Presbyterian employee. Bernadette Fair works in she wrote Before the are adapting their the Pharmacy at Morgan Stanley Children’s Hospital. Scalpel: What Everyone techniques in response Should Know About to the growing rates Anesthesia (Tell Me Press, of obesity, and discuss Q: What’s your name? And what is your job here at NewYork-Presbyterian? 2009). how to avoid post- A: My name is Bernadette Fair. I am an Oncology Pharmacist in Dr. Dhar tells operative nausea and MSCHONY Tower 5. readers how to ask the vomiting. Each chapter most important questions ends with a checklist of their anesthesiologists that highlights key Q: How long have you been at NYP? and surgeons and how points. A: It was six years last May. to prepare for surgery. Dr. Dhar is She alleviates concerns Assistant Attending Q: What’s the best part of your job? about being awake during Anesthesiologist at A: The satisfaction I get from doing meaningful work and trying to surgery and explains NYP/Weill Cornell, the latest pain-control board certified in make a difference. techniques. internal medicine and Individual chapters anesthesiology. Q: Do you have a funny story about something that’s happened to you since you’ve been working here? A: Meeting co-workers here that I knew from past employers. Quite a few have gravitated to NYP over the past few years. Q: Why did you want to come to work at NYP? promotions A: I came at the suggestion of pharmacists and pharmacy managers I know. I was given the opportunity here to work in diverse phar- Human Resources reports the following promotions as of December 31, 2008: macy and patient care areas. .90!#. Noemi De Jesus-Aponte Julia Mitchell-Keane Jennifer S. Hannaway Miosotte D’Oleo Clinical Nurse II, Clinical Nurse III, MB- Account Repr, PWC NY Coord Specialty Clin CHC Labor Delivery 3GN Amb Recovery Psychiatry Pt Accounts Reg, Family Medicine & Triage Ana Rosario Elizabeth J. Leon Program Coordinator - Recruit- Supv - Clin Neurosci- Catherine Marie Dowd ment, HR-Employment ence Techs, Epilepsy Office Assistant, Ambu- Services Center latory-Inter. Med Jennifer L. Lippman Rosina Leonardo Coord-Transplant, Kid- ney Transplant Program Patient Financial Advisor, Rangel Practice Maris Maduro Jaclyn Mucaria SVP Amb Care-Pat Ctrd Peggy Lopez Maris Maduro Care Svc, Administra- Clinical Nurse III, Certified Medical Assis- tion - VP tant, Rangel Practice CHT3-Radiology Santiago Mandi Julie Armstrong Muth Nurses Santiago Mandi

Rene Perez Rene Dir - Nursing, PWC Yudelka Pierret Clinical Nurse III, MB- Nursing Bernadette Fair Patient Financial Advi- 7HN Surg Telemetry sor, X-Ray Children’s Brenda Richards Hosp-3 Admin Assistant, Performance Excellence Q: What does “We Put Patients First” mean to you? .907%),,#/2.%,, Hannah Brown Benito Sequeira A: Exactly what it says. My primary responsibility as an employee of Juan Rodriguez Dir Financial Acctng- .90#/,5-")! Respiratory Therapist- NYP is to care for our patients. Without the patients, we wouldn’t Juan Rodriguez RE, Real Estate Latoya Charles Reg, Resp Therapy Patient Financial be here at all. If I can make a difference for a patient or his or her Patient Representative, Hemchand Cheta Advisor, Rangel Practice family, then I feel that I have done something positive. Film File Library Unit Aide, Equipment Esther Santiago Jose C. Delgado Center Patient Financial Sr Security Officer, Lai-Fun C. Cheung Q: What’s your favorite type of music? Advisor, Rangel Practice A: Elvis and other music of the ’50s and ’60s. Security - Admin Account Repr, PWC NY Christina Drakopoulos Psychiatry Pt Accounts WingGee Leo Q: What do you do in your spare time? -/2'!.34!.,%9 Manager-Accounts Pay- Ellen Felton #(),$2%.´3(/30)4!, able, Accounts Payable Clerk Recep, Stich A: Spend time with my family. Read. I have been “learning” to crochet WingGee Leo Elsie Binns Elvis Ferrer Radiation Ctr Proj Leader-Finance, for five years! Systems Admin - OR, Inventory Control Andrew Francis Financial Planning CHONY Periop Admin- Clerk, Sterile Supplies Invntry Cntl Anly, istration Q: What three things are we likely to always find in your refrigerator? Perioperative Svcs A: Flavored Coffee-mate, eggs and cheese. An instant meal any time! If you know of any promotions that have been omitted, please report them to Human Resources at these numbers: 746-1448 (Weill Cornell); 305-5625 (Columbia). Photos by Charles Manley

/:1ress 4 FEBRUARY 2009 hospital highlights

News Briefs Blood Drives at NYP: 2,000 Gave in 2008 Raising Money to Support NYP Is Par for the Course Two thousand individuals donated 3,166 units of blood during the Hospital’s 2008 blood Despite February’s arctic temperatures, thoughts of spring are in the air, and NYP golfers are drive, surpassinig our goal of 3,000 pints. anxiously waiting for the frost melt on their local putting greens. They also are beginning NYP/Weill Cornell collected the most units with 1,004, but Milstein and MSCHONY to anticipate the 2009 Golf Outing at the Deepdale Golf Club in Manhasset, New York, that posted the largest improvements over last year, collecting 979 and 298 units respectively, benefits NYP/Weill Cornell’s Emergency Medical Services. The 2009 golf outing is scheduled a 20 percent increase for for Monday, July 20. each. NYP/Westchester col- The golf outing was co-founded in 2003 by Collette Kean (center) and Steven J. Corwin, lected 175 units; East 38th M.D., NYP’s Executive Vice President and Chief Operating Officer (far right). Joining Mrs. Street, 272; NYP/Allen, Kean and Dr. Corwin at the 2008 event, which raised more than $180,000, were (from left) 136; and West , Jack Fleischer, NYP’s 210. Vice President, In 2009, NYP’s blood Strategic Sourcing; drive program will become Tom Ferguson, one of the pillars support- Senior Vice Pres- ing NYP’s new sustainability ident and Chief program, NYPgreen. At Human Resources the core of NYPgreen is Officer; and Mark Rene Perez Rene consideration of future gen- Larmore, Senior erations, a mission aligned Vice President, Fin- with the sense of social ance, and Assistant This donor contributed at 333 East 38th Street. responsibility that inspires Treasurer. n blood donation. n Nursing Scholarships Available to Employees’ Children In Memoriam UÊJohn F. McGillicuddy, a NewYork- UÊDavid I. Margolis, 78, a NewYork- The Department of Nursing is offering one-year NEWYORK-PRESBYTERIAN/WEILL CORNELL Presbyterian Chairman Emeritus and Presbyterian Life Trustee, died of cardiac scholarships to children of full time NewYork- See Michelle Vale-Marti in Continuing Education Life Trustee, died on January 4 at his arrest on December 13, 2008. Presbyterian employees who are pursuing for Nurses, Payson House Sub-Basement. home in Harri- A trustee nursing careers. Students enrolled full time in NEWYORK-PRESBYTERIAN/WESTCHESTER son, New York, for nearly 20 a Bachelor of Science in Nursing program are See Mary Jenkins in Human Resources. eligible. from complica- years, Mr. NEWYORK-PRESBYTERIAN/COLUMBIA AND tions of prostate Margolis was In exchange for the scholarships, the recipients agree to work at the Hospital for one MORGAN STANLEY CHILDREN’S HOSPITAL cancer. He was “an enthusiastic See secretarial staff in the Nursing Office, Mil- year after they graduate. 78. supporter of stein Hospital Building, 6th floor. Since Nursing instituted the scholarship Described by the Hospital’s program 10 years ago, 44 scholarships have NEWYORK-PRESBYTERIAN/ALLEN Dr. Pardes and clinical mission, been awarded. See Annette Middleton in Human Resources. John F. McGillicuddy other Hospital David I. Margolis particularly Applications must be received by April 17. For more information, call Linda Saal at leaders as “a prince of a man with gra- in neuro-intensive care and ophthal- You can pick them up at these sites: (212) 746-1225. cious and impeccable character,” Mr. mology,” according to Dr. Pardes. He McGillicuddy is credited with playing contributed to the success of the 1998 key roles in the 1998 merger that cre- merger between The Presbyterian ated NewYork-Presbyterian and in the Hospital and New York Hospital. town bus, stores, health club, laundry. Rent: $1,200, plus approximately $100 for cable modernization of the Hospital, particu- As President of Colt Industries classifieds and Con Ed. Security deposit: $1,200. Lease larly in the construction of NYP/Weill (now Coltec), Mr. Margolis expanded runs until end of 2009. Contact east97apt@ Cornell’s Greenberg Pavilion. the company, which originally yahoo.com. A chief architect of banking consoli- produced firearms, into the production n FOR SALE: Dining room and living room furniture sets. Dining room set includes wood dation, Mr. McGillicuddy was Chairman of machinery for the aerospace, n FOR RENT: Two-bedroom apartment in table with leaf, six matching chairs (including and Chief Executive of Manufacturers automobile, and other industries. well-maintained, prewar building in Wash- two armchairs), and a wood buffet with glass ington Heights (812 Riverside Drive). Seven Hanover, which under his leadership Mr. Margolis was a member of the top. Living room set includes wood coffee blocks from NYP/Columbia. Everything new, merged with Chemical Bank. state’s Emergency Financial Control table and two matching end tables. Can be including kitchen and bath. Hardwood floors, He was influential in finding sources Board, which helped guide the city out sold separately. Price negotiable. Call Mike at high ceilings with hi-hat lighting. Full secu- for financial assistance to New York City of its financial crisis in the 1970s. He (914) 522-1680. rity. One block to subway and other public during the fiscal crisis of the 1970s, also was a friend and adviser to former n FOR RENT (SHARE): Friendly, non-smok- transportation. Call Rene Rivas or Linda and he served as an adviser on financial Mayor Edward I. Koch, whom he once ing, professional male or female in mid-20s Santini-Tripodis at (347) 728-5439. issues to Presidents Ronald Reagan and saved with the Heimlich maneuver with no pets and a steady income wanted to n FOR SALE: Tall, antique twin mahogany set George H.W. Bush as well as to three after he choked on a piece of food at share a 4th-floor walk-up in East 90s. Avail- with matching vanity. Excellent condition. governors and two mayors. a Chinese restaurant where they were able room can accommodate a full-size bed, Price negotiable. Call (718) 738-3339. Mr. McGillicuddy’s survivors include dining. desk, night table and dresser. Furnished his wife, Constance, to whom he was Mr. Margolis is survived by his wife, living room. Recently renovated building Place your ad in NYPress — FREE of charge. Space is available on a first-come, first-served basis. For more information, call married for more than 50 years; a sister; Barbara; three sons; a daughter; a sister; has exposed brick walls. Three blocks from Marcy at (212) 821-0579. (The publication of an ad does not five children; and six grandchildren. and five grandchildren. ; near #6 train and M96 cross- indicate endorsement by the Hospital.)

FEBRUARY 2009 5 /:1ress RESPECT “” Every Person Has Value and Importance” YP measures patient satisfaction through surveys, thousands of which How do you show respect if it’s In what ways can I expect my are sent to our patients throughout the year. Employees are also surveyed not visible? manager to show me respect? annually to understand their satisfaction with working at NYP. The results of both surveys reveal many “points of intersection” between what our You start with the basics. Every single A good manager knows that you don’t Npatients and families feel is important to them and what employees say they want from human being has value. Every person just manage situations or projects — NYP. One major area of common ground is in how we show respect to those we serve counts. You need to take the other person you manage people, and those people and those with whom we work. into consideration. Asking, “What do you have needs and feelings. If you are NYP strongly believes that showing respect for each other creates a positive think?” is a great way to show respect for working hard, your manager must environment for all of us — patients and employees. Respect is one of NYP’s Core Values, someone else because you are telling that make sure that you know you are and the sixth Service Expectation in our Commitment to Care is: “I respect the dignity of person that you care about what they have making a positive contribution to those I serve, am sensitive to cultural diversity and treat people as they want to be treated.” to say. Being compassionate and caring: the Hospital. Maybe your manager This year, managers and their staff have developed these are quiet ways to show respect. Not asks your opinion when a decision “Making It Better Plans” to address both easily visible, but important. is being made, or regularly asks you patient and employee concerns and to take on important projects in your suggestions that were reflected in What’s the best way to show respect department. This is your manager’s way of showing respect for you as an surveys. The goal of these plans to our patients and their families? is to foster effective, team-based individual and a person with talent efforts to make things better. First, let’s be clear about the difference and unique skills. Respect was selected as between sympathy and an area of focus in every respect. Walking into “Making It Better Plan.” a patient’s room and Dr. Pardes recently sat casually asking, “How down with NYPress to talk are you feeling today?” about ways in which we is sympathetic. Don’t get can understand and express me wrong — showing respect in our daily lives — sympathy is very both with our patients and important. But maybe our co-workers. In upcoming as you walk into the HERBERT PARDES, M.D. room you notice that the President and CEO issues of NYPress, we will

patient seems frightened Lobell Richard T feature interviews with other o m M or upset. You could say, o members of the Hospital o re team speaking about what respect “You seem upset. Would means to them. you like to talk about it?” The patient will find comfort in knowing that Dr. Pardes, what does the word “respect” mean to you? his or her feelings are understood and respected by you. You may show respect Can showing respect really make Respect can be a tough concept to talk about and understand. In some cultures, a difference here at NYP? respect might be expressed by one person bowing to another. At NYP, people may to a patient’s family in the same way. communicate respect by being courteous — for example, holding a door open for Let’s be clear on this: every single someone. What’s important to remember is that showing respect to another person How do you show respect in a non- employee of this Hospital is called is not always an outward and visible action. clinical setting, like an office? to share in our mission of patient safety and quality care. NewYork- You may not interact with patients on Presbyterian Hospital is a wonderful Great Progress, and a New Target for 2009! a daily basis, but you certainly work place to work. When I walk through The hard work of our staff to improve the patient experience in 2008 has once with colleagues in your office and the doors of the Hospital in the again yielded great results. In December, NYP’s overall patient satisfaction rose speak with visitors. Showing respect in morning, I feel uplifted. I’m here to to yet another record level, hitting a score of 83.3! For all of 2008, NYP achieved these situations is no different from the help people, and I know that my an overall score of 82.4. This represents an increase of 1.2 points over where we patient scenario. Start by being kind and colleagues are here to support me in finished in 2007 and is our third consecutive year where our score has increased. attentive. Maybe a co-worker is having that endeavor. I want every employee Even with this great progress, our work is not yet done. NYP is striving to hit a bad day and doesn’t feel like talking. here to feel this way. No matter how the 90th percentile nationwide for patient satisfaction. To hit this goal, we still Showing respect in this case might mean difficult the day-to-day world may have further to go. For 2009, we have set a new target to increase our score by giving your colleague some space and be, people need to know that when another 1.2 points, hitting 83.6 by the end of the year. letting them know that you’re ready to they come to NYP, they are going to THANK YOU to everyone who made 2008 such a success. Working together, help if they need it. NewYork-Presbyterian find a community of kind and caring we can continue to hit our targets and bring the concept of “We Put Patients is a human organization — we’re not just individuals who respect the value of First” to life at NYP. n buildings and machines. Every person has every human being. You give respect, value and importance. you get respect. It’s that simple.

/:1ress 6 FEBRUARY 2009 the green pages benefits corner employee activities

TAX-SHELTERED TICKETS AVAILABLE EMPLOYEE DISCOUNTS regulated medical waste in recycling bins. ANNUITY (TSA) A limited number of the following tickets are Nina’s Argentinean Pizzeria, a home-style 403(b) PLAN available for purchase, by check or money Italian eatery located at 1750 Second Avenue Yes! Place These in the Blue Bin The NewYork-Presbyterian order, in Human Resources, NewYork- (between East 91st and 92nd Streets) is UÊ œ˜‡Vœ˜vˆ`i˜Ìˆ>Ê«>«iÀÊpÊÜ ˆÌiÉVœœÀÉ TSA 403(b) Plan is admin- Presbyterian/Weill Cornell, Payson House, offering a 15 percent discount to NewYork- mixed paper, newspapers, magazines; box- istered by Diversified Investment Advisors. 3rd Floor or Human Resources, NewYork- Presbyterian employees for a dinner purchase board such as tissue, cardboard take-out and This is a “voluntary” plan, which means that Presbyterian/Columbia, Harkness Pavilion, of $25 or more. When placing your order, cereal boxes you set up an account with Diversified and Main Floor. please identify yourself as a NewYork-Presby- UÊ Õ“ˆ˜Õ“É̈˜ÊV>˜Ã make contributions from your paycheck on You will be required to present your terian employee, and show your employee ID UÊ *>Ã̈VÉ}>ÃÃÊLœÌ̏iÃ]ÊÜˆÌ Ê˜>ÀÀœÜʘiVŽÃÊ a pre-tax basis. NewYork-Presbyterian employee ID when when taking advantage of this discount. This and screw tops ONLY. (Lids and caps must For 2009, the Voluntary TSA 403(b) purchasing tickets. offer is available through April 2009. For be removed and placed in regular trash plan contribution limit is $16,500 for the Tickets will not be held and are avail- more information, call (212) 426-4627 or log receptacles. Unused liquids must be drained.) year. If you are age 50 or older, you can able on a first-come, first-served basis. If you on to www.ninaspizzanyc.com. defer an additional $5,500 for a total of have any questions, please send an e-mail to No! Do NOT Place These in the Blue Bin $22,000 for the year. [email protected]. UÊ œÊ«>Ã̈VʜÀÊ-ÌÞÀœvœ>“ÊÌ>ŽiœÕÌÊvœœ`Ê You can set up and manage your containers, coffee or other beverage cups, account directly on the Diversified Web plates, utensils, or yogurt containers. site at www.divinvest.com/plan/nyp/nyp. UÊ œÊ  Ê*-/ -ÊÃÕV Ê>ÃÊ}œÛiÃ]Ê html. You can also access the Web site from tubing IV bags, plastic medical devices the Infonet by clicking on for Employees, As part of the NYPgreen program, NewYork- UÊ œÊ«>Ã̈VÊÜÀ>«Ã]Ê«>Ã̈VÊÌÀ>ÞÃʜÀÊ«>Ã̈VÊ and under Quick Links, select Diversified Billy Elliot, the Musical Presbyterian has launched a mixed recycling packaging Investments. Click on Sign In To Your Wednesday, February 25 initiative across campuses, and blue recycling UÊ œÊVœ˜vˆ`i˜Ìˆ>Ê«>«iÀÊpÊVœ˜Ìˆ˜ÕiÊÌœÊ Account directly, or under Plan Resources, bins have been distributed Hospital-wide. discard in Shred-It containers click on How To Access Your Account for 8 p.m. Please be aware that any trash placed in A successful waste minimization pro- step-by-step instructions. Rear Mezzanine the bin will cause the entire bag to be down- gram means we all participate and follow $73.50 per ticket graded and disposed of as trash. This means recycling rules. If you have any questions the opportunity to recycle is lost. about this program, please call your site HEALTH CARE SPEND- Note: It is a federal offense to dispose of Environmental Services Department. ING ACCOUNT DEAD- Wednesday, March 18 LINES REMINDER Theatre Eligible expenses for your 8 p.m. ERRAND SOLUTIONS AT WORK FOR EMPLOYEES 2008 Health Care Account Mezzanine, Rows J-M must be incurred by March 15, 2009, and $62 per ticket Errand Solutions contin- Solutions can help you tasks, such as getting your submitted no later than April 30, 2009. ues to provide concierge with planning a winter car oil changed, mail- Requests for reimbursement of eligible services to hundreds of getaway, a special evening ing packages or getting expenses for your 2008 Health Care Account employees and patients on Valentine’s Day or get- watches, jewelry or shoes must be submitted to P&A. For reimburse- each month. ting tickets for a Broadway repaired. ment forms, you can log on to the P&A Web Over the holidays, show. They can also help Stop by the Errand site at www.padmin.com. If you need addi- Errand Solutions staff if you are working on a Solutions Desk and find tional information, call P&A directly at (800) New York Knicks vs. Toronto Raptors wrapped hundreds of New Year’s resolution and out how they can help 688-2611. Friday, February 20 gifts, procured gifts for want to find the nearest you get your errands 7:30 p.m. secret Santas, delivered Weight Watchers meeting, done. Locations and hours GREEN PAGES CONTACT INFORMATION Section 301, Rows B-E gifts from employees to health club or smoking are listed on the front page $50 per ticket (adults & children) local shelters and per- cessation class. of the Infonet; just click Benefits Corner formed numerous other In addition, Errand on the Errand Solutions (212) 297-5771 New York Knicks vs. Atlanta Hawks errands. Solutions is always avail- icon located in the right [email protected] Wednesday, March 4 This year Errand able to help with everyday sidebar. 7:30 p.m. Employee Activities Section 301, Rows B-D (212) 746-5615 $60.50 per ticket [email protected] New York Knicks vs. New Jersey Nets Other Green Pages News: Wednesday, April 15 errand solutions at NYP [email protected] 8 p.m. Section 301, Rows D-G $50 per ticket

FEBRUARY 2009 7 /:1ress Celebrating Your Service to NYP

ewYork-Presbyterian Hospital is much more than a place for Nworld-class patient care, and the men and women who staff its facilities are much more than employees. They are the embodi- ment of our highest mission: We Put Patients First. And because of NYP employees’ dedication and commitment to excellence, few hospitals can offer the level of satisfaction that NewYork-Presbyterian provides. To express appreciation for the tireless efforts of NYP’s longtime employees, the Hospital has host- ed celebrations honoring those who have served 10, 15, and 20 or more years. n

NYP/Weill Cornell 10-15 years Photos by: Amelia Panico

NYP/Westchester 10-15 years Photos by: John Vecchiolla NYP/Columbia 20 years

NYP/Weill Cornell 20 years

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Photos by: Richard Lobell /:1ress

.EW9ORK 0RESBYTERIAN 4HE5NIVERSITY(OSPITALOF#OLUMBIAAND#ORNELL Volume 11, Issue 2 February 2009

Herbert Pardes, M.D. President and Chief Executive Officer Steven J. Corwin, M.D. Executive Vice President and Chief Operating Officer William A. Polf, Ph.D. NYP/Columbia 10-15 years Senior Vice President for External Relations Myrna Manners Vice President, Public Affairs

Michael Sellers Director of Publications Marcella Kerr Editor-in-Chief Cynthia Guernsey Art Director Joshua Hammann Feature Writer Andria Lam Copy Editor Jima Mondelus Production Assistant

CONTRIBUTORS Jaclyn Mucaria Senior Vice President, Ambulatory NYP/Allen 10-15 years Care and Patient Centered Services Jolie Singer Vice President and Chief of Staff to the Executive Vice President and Chief Operating Officer Rick Evans Director, Volunteer and Patient Centered Services Carol LeMay Director of Internal Communications Kathy Thompson Editorial Consultant Gabriel Miller Contributing Writer Susan Drake Communications Specialist Kathleen Stanley Benefits Manager Joy Rhodes Benefits Supervisor Kimberly Ann Solop Senior Awards and Recognition Specialist Kathy Suero Specialist, Awards & Recognition/Employee Activities

Public Affairs Office at NewYork- Presbyterian/Columbia: 627 West 165th Street, 6-621 New York, New York 10032 PH: (212) 305-5587 (ext. 55587) FAX: (212) 305-8023 (ext. 58023) Public Affairs Office at NewYork- Presbyterian/Weill Cornell: 425 East 61st Street, 7th Floor New York, New York 10065 PH: (212) 821-0560 (ext. 10560) FAX: (212) 821-0576 (ext. 10576)

To obtain PDF versions of this and prior issues of NYPress, please visit http://infonet.nyp.org/nypress www.nyp.org © NewYork-Presbyterian Hospital

NYPress is published by the Office of Public Affairs.

Photos by: Charles Manley