Stagecoach East Annual Report 16-17

Key Facts [email protected] 39.5 million @Stagecoach_East passenger journeys were made on Stagecoach 01223 433250 East buses Stagecoach East Head Office 20.9 million 100 Cowley Road miles operated Cambridge across East Anglia CB4 0DN www.stagecoachbus.com/east 99% services operated throughout the region 417 buses across Bedford, Cambridge, Huntingdon, Norfolk and Peterborough 1099 Annual staff employed across four Stagecoach East depots Performance £6.7 million Printed on recycled paper. East investment in new vehicles Please recycle this leaflet after use. All details correct at the time of going to print, July 2017. May 2016 - April 2017 UK Bus Awards 2016 - Silver Award Top National Bus Depot The Coasthopper route is another well Fenstanton Depot, Stagecoach East our services known and respected route that we operate from our King’s Lynn depot. It We actively encourage feedback forms a key part of the North Norfolk from our customers through letters, UK Bus Awards 2016 - Special Commendation network, and connects numerous telephone calls, emails and social media. picturesque towns and villages for Unsung Hero In the past year, we received complaints local residents and tourists alike to about our services equivalent to just Joe Somers, Stagecoach East enjoy the attractive landscape including one for every 8,700 passengers that Sheringham and Blakeney. travel. We observed over 84,000 journeys at various times of the day our investment our environment and days of the week. 90% of our our staff journeys met the industry standard for As in previous years, we have continued We endeavour to provide safe, reliable, We used 2.6 million gallons of fuel punctuality. We have seen the end of We are a major local employer, to invest in the fleet of buses we punctual, clean and comfortable last year, at an average of 8.09 miles some roadworks which affected our with 877 drivers, 149 engineers and operate across the counties. Across our results services, and offer a range of value for per gallon. We operate our fleet on a services, however recent periods of cleaners, as well as 4 directors and 69 the company, 37 new vehicles have money ticketing options. bio-diesel mix, manufactured in part road scheme initiatives have occurred supervisory and managerial staff. been purchased and introduced onto Stagecoach East provides local bus This report covers our activities from recycled waste products. All which impact on a number of routes We continue to invest heavily in training our services within the year. 15 new services throughout Cambridgeshire between May 2016 and April 2017. our fleet run on Ultra Low Sulphur across the counties. We endeavour to and development for all our staff. All buses were introduced to the Norfolk and Bedfordshire including the cities Diesel, with the additive Envirox which minimise the impact of such works to our licence holders are continually Coasthopper route The 9 Enviro 200 of Cambridge and Peterborough as reduces pollution and improves fuel our customers as much as possible. Our trained to uphold their Certificate of and 6 Optare Solo SR vehicles were well as areas of Norfolk. Our services our fares consumption. 92% of the fleet meet the fleet is fitted with Automatic Vehicle Professional Competence (CPC). We given a brand new livery and began in North Norfolk include the well strict Euro 3 Emissions requirement, We offer a range of tickets including Location facilities which assists us in remain committed to providing skills operation in May 2016. Further to this, established Coasthopper route from with 42% achieving Euro 5 and 15% recurring monthly payment options tracking vehicles, and as a result allows for the future, with the continuation of 22 brand new and colourful Enviro King’s Lynn through Hunstanton to Euro 6 standards. We recycle 67% of for regular customers, through the us to monitor our performance and our apprenticeship programme and our 400 MMC vehicles were introduced in Wells-next-the-Sea and Cromer. We our waste, including office waste, litter, Stagecoach smartcard. Now over 90% adjust our timetables where possible to graduate training scheme. In 2016/17 Cambridge to operate the re-launched operate from five main depots; Bedford, used oil filters, batteries and used parts. of weekly tickets are purchased on our improve service reliability. Over 99% of we had 3 apprentices working through Park & Ride service. These buses first Cambridge, Fenstanton, King’s Lynn and The water used to wash our vehicles Smartcards at four of our depots, with our services operated, a figure we have their training programmer and we hit the road in December 2016. This Peterborough. In addition buses run each night is recycled and enthusiastic the newer acquisition of Stagecoach achieved for eight consecutive years. completed the training of a first year investment totalled over £6.7 million, from a number of smaller outstations Green champions at each depot keep in Norfolk progressing with Smart The Cambridgeshire Guided Busway graduate, based from our Cambridge and this investment has improved our in the market towns surrounding these a watch on our performance with card sales and usage. In November continues to flourish as a service. There depot. overall fleet age profile and all our locations. Our Head Office which is aims to reduce wastage and promote 2016, Stagecoach East launched has been continual growth in passengers operational fleet for regular services is based in Cambridge provides necessary energy efficiency. This information is mobile ticketing available through the on this prestigious route and plans are fully accessible. support to the operational depots, then relayed to staff to raise awareness Stagecoach App and its usage has in place to introduce more buses in our customers Next year, we aim to introduce over including our Commercial department. of how we are doing as a company and May 2017 when the large new town of 20 new vehicles across our fleet in continued to grow each month. This This year over 39.5 million passengers how they can assist improving our green Northstowe begins to take shape, and Cambridgeshire, including 6 new buses indicates that our customers wish to travelled on our bus services, and we credentials. when the new Cambridge North Rail for our award winning Guided Busway embrace the use of modern technology operated 20.9 million miles. alongside their public transport. Station opens its doors to the public. services..

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