Brigham Young University Journal of Public Law Volume 34 Issue 1 Article 7 11-1-2019 Unfit ot Be Seen: Customer Preferences and the Americans with Disabilities Act Craig Westergard Follow this and additional works at: https://digitalcommons.law.byu.edu/jpl Part of the Law Commons Recommended Citation Craig Westergard, Unfit ot Be Seen: Customer Preferences and the Americans with Disabilities Act, 34 BYU J. Pub. L. 179 (2019). Available at: https://digitalcommons.law.byu.edu/jpl/vol34/iss1/7 This Comment is brought to you for free and open access by BYU Law Digital Commons. It has been accepted for inclusion in Brigham Young University Journal of Public Law by an authorized editor of BYU Law Digital Commons. For more information, please contact
[email protected]. WESTERGARD REVIEWED.DOCX (DO NOT DELETE) 3/26/2020 9:39 AM Unfit to Be Seen: Customer Preferences and the Americans with Disabilities Act ABSTRACT Disability discrimination is a persistent and pervasive problem. Its history in the United States stretches from the "ugly laws" of the late- 1800s to modern-day employment discrimination. In general, the Americans with Disabilities Act (ADA) prohibits employers from dis- criminating against disabled employees and job applicants. Employers often disregard this law, however, in order to cater to the untoward preferences of their customers. In theory, customer preferences are not a defense to discrimination, unless they pertain to safety, privacy, or authenticity. In practice, however, many courts seem to recognize an unseemly fourth exception to the general rule against customer pref- erence-based defenses. This occurs when disabled persons are deemed "unfit to be seen." This Note first chronicles the history of the ADA and the eco- nomic and psychological realities of customer preference-based de- fenses.