Undergraduate and Graduate Market Study in the Southern Maine Region
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Proposal Undergraduate and Graduate Market Study in the Southern Maine Region University of Southern Maine February 28, 2011 February 28, 2011 To: Dr. Susan Campbell Chief Student Success Officer University of Southern Maine On behalf of EducationDynamics, I am pleased to submit this proposal to measure market demand for undergraduate and graduate programs on behalf of the University of Southern Maine. In response to your RFP, I believe we have been able to identify and propose several studies that can provide the action recommendations you seek to expand undergraduate and graduate enrollments in current programs as well as to address new market opportunities. Based on market studies we have conducted recently on behalf of other institutions seeking to enhance graduate offerings, we can assure you that market demand among prospective undergraduate and graduate students remains strong and growing. Many more providers of higher education have entered the undergraduate and graduate market assertively and the competition, thus, for an institution such as the University of Southern Maine has become more intense. We believe that the University is in a very good position to capture a larger share of the market with the data and advice our research offers. As you will see from our history of work with hundreds of colleges and universities (many within your region, such as Southern New Hampshire University, Northeastern University, Western New England College, Wentworth Institute of Technology, and Salve Regina University), our organization is not new higher education market research. Our track record speaks for itself. But, even more importantly, our extensive background enables us to build on our past experiences, on tried and proven analysis techniques, and on our unique ability to apply what we know about various market segments to the needs and priorities of the University of Southern Maine. Let me assure you that if EducationDynamics is chosen to conduct the market analysis described in this proposal, I will personally commit my own time and effort to the design, execution, and reporting of this important project. Sincerely, Carol B. Aslanian Senior Vice President, Market Research and Advisory Services 5 Marine View Plaza Suite 212, Hoboken, NJ 07030 T: 201-377-3332● F: 201-277-3096 ● E: [email protected] http://adultstudents.educationdynamics.com Table of Contents Introduction - 1 Adult Student Market Analysis Studies Study 1: Demographic Mapping of the Service Area - 4 Study 2: Interviews with Individual Undergraduate - 7 Adult Students Study 3: Interviews with Individual Graduate Students - 9 Study 4: Analysis of Competitors - 11 Study 5: Interviews with Organizations and Employers - 13 Study 6: Institutional Audit - 15 Market Analysis Methodology - 16 Data Collection and Sample Management - 17 Work Plan - 19 Study Budget - 20 References - 21 Staffing - 22 Past Clients - 25 Competitive Advantages of Working With Education - 29 Dynamics Introduction Undergraduate and graduate student market studies are conducted by EducationDynamics for colleges and universities through well-proven market analysis services. Studies are designed to examine the demand for undergraduate and graduate study, as well as professional development programs, among actual or prospective individual adult students living in selected geographical areas served by client colleges. For the University of Southern Maine, the geographical area to be examined will encompass an area in the Southern Maine region designated by University staff. EducationDynamics staff has extensive experiences in assessing institutional programs and services aimed at adult and nontraditional students for enhancement and development direction. The procedures used by our staff gather the data college administrators need to make informed decisions for expanding programs attractive to adult students and for improving the policies and practices of operational units serving adult students. The assessment activities on which our proposed study is based emanate from years of development begun at the College Board, and continued at Aslanian Group, under the direction of Carol B. Aslanian. It was established in direct response to requests from college leadership, admissions officers, deans of undergraduate and graduate study, and directors of continuing education programs for empirical evidence regarding demand for postsecondary and graduate education among adults. The fundamental and basic approach that underpins our market research method is demand analysis. That is, our studies do not focus on need and interest among prospective adult students who have not enrolled but rather on hard data gathered from adult students who have enrolled and have demonstrated that they are ready, willing, and able to enroll in college study. Traditionally, needs assessments of adult learning dealing with interest or need yield results that grossly overestimate what adults will actually do. To overcome the problems of needs assessments, we use a demand theory approach that encompasses three important factors that characterize an adult learner: need, motivation, and financial resources. (A full description of need vs. demand analysis is presented later in this proposal.) Finally, we have worked with a number of public and private institutions in recent years which may aid in our work with the University of Southern Maine. These include Southern New Hampshire University, Northeastern University, Alvernia College, Lebanon Valley College, Oakland University, New York University- School of Continuing and Professional Studies, and the University of Dayton. (See references.) 1 | P a g e EducationDynamics is higher education's leading marketing company, and the only organization that delivers products and services with a proven track record for helping higher education institutions find, enroll and retain students. Market Research and Advisory Services (MRAS) conducts adult student and online student market demand studies, institutional audits, program and marketing reviews, and seminars and workshops for colleges and universities. MRAS is led by Carol Aslanian, who has had more than 25 years of experience in serving colleges nationwide, first at the College Board, and then at Aslanian Group. Our market studies assist institutions in identifying the most current educational demands of adult students, online students, as well as employers in any region selected for analysis by our client colleges. Studies can also include surveys of recent inquirers and applicants who did not enroll, current students, early leavers, alumni and other groups of interest. Findings and recommendations provide actionable steps you can take to improve undergraduate, graduate and noncredit programs and marketing efforts as well as shape institutional priorities to better match the demands of adult and/or online students. MRAS market analyses have helped hundreds of institutions to determine: Which programs are needed by which audiences—where, when and how How to best compete with existing and new providers in the region and nationwide Image perception and enhancement among key constituents How to better serve the educational needs of businesses and other organizations New locations for offering instruction The right mix of classroom, hybrid, and online courses to meet market demand How much accelerated learning and other advancements are needed to meet student preferences How to maximize visibility and attractiveness through strategic marketing and effective promotion How to maximize outreach through print and online media Institutional audits and program reviews are also available to institutions seeking advice from experts in their fields on how to better maximize their outreach to adult and online students. Further, we conduct nationwide seminars and customized on-campus workshops for staff in the areas of adult learning, the 2 | P a g e marketing and recruiting of adult students, and innovative trends in higher education. The University of Southern Maine The six studies proposed will produce the findings, observations, and recommendations to lead the University of Southern Maine’s three campuses in better matching institutional supply to learner demands. The focus on adults as students is not new to higher education, or to the University, but the competition for this population grows steadily each day, through expanded ground campuses among the competition and through online instruction. The University must better understand market preferences in order to build programs, services, and marketing that work for working adults. In short, what we will propose, based on hard empirical data, will position the University of Maine as the premier institution in service to adults throughout the state of Maine. Specifically, we will take the steps and methodology necessary to: Profile the demographics and learning patterns of recent adult students, the cohort best to forecast what succeeding cohorts will want. These learning patterns include the focus or areas of study, desired formats, preferred locations, preferred schedules and services, and marketing techniques. Most important, the data will recommend strategies for the University that will, in fact, grow enrollments among adults. Specifically, we will discuss and propose messaging, channels of communication, frequency of contact, and effective ways to convert inquirers to enrollments. Our data will also be instrumental to practices that will help retain these adults through