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Just One Trip 2015-2019 Regional Mobility Grant TABLE OF CONTENTS Results – By The Numbers ����������������������������������������������������������������������� 3 Executive Summary ������������������������������������������������������������������������������� 4 Regional Programs �������������������������������������������������������������������������������� 5 Community In Motion �������������������������������������������������������������������������������������������������������������������������������������������������������������������������5 Just One Trip ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������5 East Link Expansion (Sound Transit) �������������������������������������������������������������������������������������������������������������������������������������������������6 I-405 HOV Toll Lanes (WSDOT) ����������������������������������������������������������������������������������������������������������������������������������������������������������7 Unmute the Commute: KBCS 91.3 ����������������������������������������������������������������������������������������������������������������������������������������������������7 South King County Transportation Options ��������������������������������������������������������������������������������������������������������������������������������������7 Neighborhood TDM Campaigns ���������������������������������������������������������������� 8 In Motion ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������8 City Programs ��������������������������������������������������������������������������������������� 9 Go Redmond ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9 Kirkland Green Trip �����������������������������������������������������������������������������������������������������������������������������������������������������������������������������9 Issaquah Salmon Friendly Trips ����������������������������������������������������������������������������������������������������������������������������������������������������������9 Choose Your Way Bellevue (CYWB) �������������������������������������������������������������������������������������������������������������������������������������������������10 Greater Redmond TMA ��������������������������������������������������������������������������������������������������������������������������������������������������������������������10 Appendix A: Project Documents & Reports ������������������������������������������������ 11 PRR: Just One Trip Phase I Report ����������������������������������������������������������������������������������������������������������������������������������������������������12 C+C: Just One Trip Phase II Report �������������������������������������������������������������������������������������������������������������������������������������������������56 Appendix B: Research Reports ��������������������������������������������������������������106 Northwest Research Group: TDM Awareness Survey ����������������������������������������������������������������������������������������������������������������107 Note: Other program reports are available upon request. Please reference the contact info in the Executive Summary. Regional Mobility Grant 2015-2019 | Table of Contents 2 RESULTS – RegionalBY THE Mobility NUMBERS Grant 2015-2019 861,621 annualized trips reduced 8,835,907 VMT reduced 633,949 transit boardings 417,585 8,181,523 lbs. of CO saved gal. of gasoline saved 2 30,417 Participants 90 Community Outreach Events 14 TAXI 14 Partners & Programs 11,220 Home Free Guarantee Miles Redeemed 13,488 ORCA Cards Distributed Infographic updated Oct 2019 to only include final I-90 JOT program results from 2015-2019. Concurring results from the combined 2013-2017 JOT outreach program attributed an additional 1,017,821 annualized trips reduced, 11,607,685 VMT reduced, 549,001 gallons of gasoline saved, and 10,756,294 lbs of CO2 saved to the I-405 corridor portion of this program. Regional Mobility Grant 2015-2019 | Results – By The Numbers 3 EXECUTIVE SUMMARY As the King County region and transportation network changes and grows, helping people find alternatives to driving alone, creating space for other travelers, and reducing carbon emissions is crucial. With funding from Washington State Department of Transportation’s (WSDOT) Regional Mobility Grant (RMG), King County Metro launched the Just One Trip (JOT) program to address those considerations. The program launched in 2015 as a regional, multi-year, large-scale Transportation Demand Management (TDM) effort in King County. Specifically, the program focused on multi-modal trip-reduction strategies to improve system performance during critical phases of road and transit construction. The target area encompassed all of King County, with a focus on households near the I-405, I-90, SR-520, SR-522, SR-99 travel sheds, and the Alaskan Way Viaduct (AWV). King County Metro designed the program to encourage long-lasting behavior change and reduce drive-alone trips by educating the public about the expansive set of transportation options available in King County. This included providing information on projects from King County Metro, Sound Transit and WSDOT, in addition to multiple resources and mode options like the Link Light Rail, vanpools, carpools, non-motorized modes, and teleworking. With the grant’s ambitious performance goals, King County Metro knew strong regional partnerships would be needed; in addition to local jurisdictions, community partners and other stakeholders, King County Metro collaborated with the Alaskan Way Viaduct Traffic Mitigation project team during the phases of construction of the SR 99 tunnel and deconstruction of the Alaskan Way Viaduct. Overall, the collective group of partners coordinated their activities and messaging with other King County Metro programs to establish wide-spread awareness of Just One Trip, establish the website as a resource, and encourage the public to use the provided resources to learn about (and try) sustainable travel options. Since WSDOT’s funding stretched across four years, the project team chose to implement the program in two phases. Overall, during the four years of programming, the project team adopted a regional approach, focused on reducing trips across King County regardless of time or purpose. In both phases, program participants were asked to commit to reduce at least one drive-alone trip per week and complete a pre- and post-survey. Once enrolled, participants earned an incentive of their choice and received a personalized trip planning offer and other educational materials based on mode. Phase I (2015-2017) worked to raise awareness and extend the program’s reach by building a network of participants through partnerships with local jurisdictions along the targeted corridors. Phase II (2017-2019) built on this goal, with an added focus on behavior change. In both Phase I and Phase II, change was successfully accomplished through collaborative and regional partnerships with local jurisdictions and community-based organizations, 14 complementary projects and programs, and transcreated program materials in Spanish, which increased the visibility and accessibility of King County Metro’s robust set of transportation services. Overall, from 2015-2019, both phases engaged thousands of residents, employees, and students, and successfully reduced over 1.6 million annualized drive-alone trips. The following report summarizes the results and tactics from this four-year effort, as well as the robust set of local partnerships and TDM programs funded by WSDOT’s Regional Mobility Grant that also contributed to 35,000 participants and the reduction of 1.6 million annualized drive-alone trips in the region. The full-length partner program reports are not included in this summarized report. If desired, an electronic copy with the full-length reports can be made available upon request. Please contact Debbie Jaksich with inquiries. Debbie Jaksich Email: [email protected] Phone: 206-684-1594 Regional Mobility Grant 2015-2019 | Executive Summary 4 REGIONAL PROGRAMS The efforts detailed below were regional TDM programs and partnerships that focused on large-scale trip reduction in King County. Outreach tactics and program messaging varied based on location and focused on employers, residents, and/or students that were interested in changing their travel behavior, or were impacted by transportation changes or construction projects happening in the region. The performance data presented below does not include trip reduction measures from vanpool trips or Commute Trip Reduction (CTR) effected employers. It is based solely on the results from surveys conducted through programs and campaigns from 2015-2019. Other data sources will be considered for future grant performance reports. Community In Motion King County | 2015 – 2016 The regional TDM program Community In Motion (CIM) focused on reducing all trips regardless of time or trip purpose. All residents and employees who lived or worked in one of the 21 designated I-405 and I-90 corridor communities within
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  • Emotional Effects” Section of Your Disaster Customer Service Kit

    Emotional Effects” Section of Your Disaster Customer Service Kit

    Taking the Report Directions for Taking the Loss Report To be used in new losses, call-backs and in-person. STEP ONE Identify/introduce yourself to the customer. Give your first and last name ________________________ and state “PEMCO Claims, how may I help you?” 1. Listen carefully and follow our insured’s lead. If they need to discuss other issues prior to taking the actual loss report, feel free to use your own judgment and do whatever seems best. 2. Remember that people in the midst of a disaster may exhibit behaviors (anger, grief, sadness, panic, anxiety, etc.) that require special handling on your part. See the “Emotional Effects” section of your Disaster customer Service Kit. STEP TWO Determine if this is a new loss report or a follow-up call to an existing claim: 1. If it’s a new loss report, take the report using your claim form. 2. If it’s an existing report, route the call or direct the claimant to the coverage confirmation group. STEP THREE Complete the Contingency/Storm Claim Form: 1. Document the date report made, time report taken and your name. 2. Document the insured’s name and the address of the insured property. 3. Document alternate addresses (for contact purposes). 4. Document insured’s e-mail address, phone number, and alternate phone numbers. 5. Document who reported the loss. 6. Record the type of policy (auto, property, mariner) and policy number (if available) at bottom of form. 7. Complete the loss description (include information about the damages to insured property, any injuries, fatalities, etc.).