Hitachi Group Corporate Sustainability Report 2010
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Hitachi Group Corporate Sustainability Report 2010 During August, 2010, a version of this PDF fi le will be made available to the public with a link function that simplifi es searches. This will make it possible to link items included in such sections as the Table of Contents, Indexes by Category, and Result Data with other relevant content. Contents 1-iii CSR Activity Reporting Policy 1-iv A Message from Management 2 Top Dialogue 4 CSR Management at Hitachi CSR at Hitachi / Ensuring Strict Compliance 8 Social Innovation Business Contributions Hitachi’s Worldwide Reach / Supplying Advanced Railway Systems to the World / Fuging Technologies to Create Smart Energy Solutions / Improving Lives One Person at a Time 16 Living Together with Society 17 Procurement, the Supply Chain, and Respect for Human Rights Raising Awareness of Human Rights / Collaboration with Suppliers 18 Providing Supportive and Diverse Workplaces Diversity Embodies Our Respect for Individuality / Employing People with Disabilities / Work-Life Balance 20 Hitachi’s Environmental Conservation 21 Environmental Management toward a Sustainable Society Hitachi’s Environmental Vision / Achieving Environmental Vision 2025 / Prevention of Global Warming / Conservation of Resources / Preservation of Ecosystem 24 CSR Management at Hitachi 25 Corporate Governance Strengthening Governance / Internal Control / Group Management 27 CSR Promotion Activities Striving to Be a Global Leader in CSR / Fiscal 2009 Results and Fiscal 2010 Plans 30 Compliance and Risk Management Preventing the Recurrences of Misleading Representation / Preventing Recurrences of Antimonopoly Law Violations Compliance Reporting System / Protecting Personal Information and Information Security / Export Control / Respect for Intellectual Property / Business Continuity Plans (BCPs) 36 Living Together with Society 37 Improving Monozukuri and Service Ensuring Product and Service Quality / Building Customer Feedback into Our Products / Universal Design 43 Communication with Shareholders and Investors Policy on Information Disclosure / Proactive IR Approach / General Meeting of Shareholders / Results of External SRI Assessments in Fiscal 2009 / Basic Policy for Prevention of Takeovers 46 Social Contribution Activities Finding Solutions for Social Issues / Educational Initiatives / Environmental Initiatives / Social Welfare Initiatives / The Diverse Activities of Our Six Foundations / Support for Volunteer Activities 54 Collaboration with Suppliers Global Sharing: Hitachi Guidelines for Procurement / Promoting the Use of Environmental Management Systems / Partnerships / Our Open-Door Policy 56 Employees: The Key to Hitachi’s Future Creating a Positive Work Environment and Global Corporate Culture / Openness: Promotes the Expression of Employees’ Full Potential / Challenge: Supports Growth / Diversity: A Base for the Healthy Expression of Individuality /A Safe, Pleasant Workplace / Enriching the Lives of Employees and Their Families / Main Assessments & Awards 65 Hitachi’s Environmental Conservation 66 Commitment | Message from the Chief Environmental Strategy Offi cer 1 - i Contents 68 Vision | Hitachi Group Corporate Environmental Management 70 Highlights: Contributing to Environmental Conservation through Business Environmental Business of the Hitachi Group / Prevention of Global Warming / Conservation of Resources / Preservation of Ecosystem 76 Environmental Action Plan / Hitachi Group Fiscal 2009 Environmental Action Plan: Targets and Results 78 Eco-Mind & Global Environmental Management Environmental Management Structure / Improving on Environmental Initiatives 84 Next-Generation Products & Services Developing Environmentally Conscious Products / Prevention of Global Warming / Conservation of Resources / Preservation of Ecosystem 90 Super Eco-Factories & Offi ces Super Eco-Factories & Offi ces / Prevention of Global Warming / Conservation of Resources / Preservation of Ecosystem / Environmental Load Data Generated through Business Operations 98 Worldwide Environmental Partnerships Environmental Communication / Building Environmental Partnerships / Activities to Protect Ecosystems 103 Independent Review A Century of Service Articles 16 Helping Rebuild Tokyo after the Great Kanto Earthquake 18 Cultivating People since Our Inception 20 Pioneering Eff ort in Environmental Conservation 24 Welcome Speech to New Employees 36 Hitachi Henjin-kai 65 Construction of the Hitachi Industrial Water Facility 104 Company Profi le/Economic Performance 105 Major Fields of Business and Products 106 Comparative Table with GRI Guidelines 114 Indexes by Category 116 Inquiries Symbol Marks Used in This Booklet † Technical terms, proper nouns, etc., in the text requiring explanation * Additional explanation of terms, etc., in tables or diagrams Full texts of policies or guidelines, details of activities, numerical data, etc., are included in the Hitachi Group Corporate Sustainability Report 2010 (PDF) Indicates the title and URL of the Web page related to the article. The environmental action report (Hitachi’s Environmental Conservation; pages 65–103) can be downloaded as a fi le from the Web site below http://www.hitachi.com/environment/ 1 - ii CSR Activity Reporting Policy Latest information Reports on detailed activities (society and the environment) On Hitachi, Ltd. Web site Reports on material issues (society and the environment) CSR (corporate social responsibility) booklet http://www.hitachi.com/csr/ Hitachi Group Corporate Sustainability Report 2010 Digest Environmental Activities Reports on detailed activities (the environment) http://www.hitachi.com/environment/ PDF Hitachi Group booklet Corporate Sustainability Report 2010 Hitachi Group Environmental Sustainability Report 2010 The Hitachi Group gathers and discloses issues relating to CSR activities that might interest readers. We issue the Hitachi Group Corporate Sustainability Report 2010 Digest (booklet) to present crucial management issues that are of particular social interest; the Hitachi Group Corporate Sustainability Report 2010 (PDF), which off ers more detailed information; and the Hitachi Group Environmental Sustainability Report 2010 (booklet), for stakeholders tracking our environmental activities. We also disclose the latest information on our Web site. Scope of Reporting Initiatives That We Participate in [Period] We have been a member of the United Nations Global Compact since February The main period covered is fi scal 2009 (April 1, 2009 through March 31, 2010) 2009. [Companies] Hitachi, Ltd. and 900 consolidated subsidiaries (including modified entities to which the equity method of consolidated reporting applies): total 901 companies [Scope of data] Financial data Hitachi, Ltd. and 900 consolidated subsidiaries (including modifi ed entities to which the equity method of consolidated reporting applies) and 157 affi liated companies that use the equity method Social data Scope of data indicated under each item Environmental data Hitachi, Ltd. and 900 consolida ted subsidiaries (including We have been a member of the World Business Council for Sustainable modifi ed entities to which the equity method of consolidated reporting applies): De velopment since 1995. total 901 companies. However, for environmental load data generated through business operations, companies that cover 90% of the load (based on Hitachi calculations) Related Reports We report on the financial performance of Hitachi, Ltd. in the “Financial Highlights” and Annual Report. External Evaluations Guidelines Referred to in Preparing This Report We were selected in September 2009 for the Dow Jones Sustainability World “Environmental Reporting Guidelines” (FY 2007 version), Ministry of the Indexes (DJSI World), one of the world’s leading sustainability investment Environment, Japan fund indexes. We were also awarded the Silver Class in the Sustainable Asset “Environmental Reporting Guidelines 2001—With Focus on Stakeholders,” Management (SAM) Sustainability Yearbook 2010. Ministry of Economy, Trade and Industry; Japan GRI Sustainability Reporting Guidelines (G3), Global Reporting Initiative *This CSR report is published annually. 1 - iii A Message from Management At Hitachi, Ltd., we celebrate our centennial in 2010. On behalf of the Hitachi Group, I would like to express my gratitude to all who have supported us over the years. Th e Company started out by championing the cause of Japanese technology at the Hitachi Mine. We have adhered to our founding concepts of harmony, sincerity and pioneering spirit to overcome various adversities and to contribute to social progress. In response to serious issues, such as climate change and the fi nancial crisis, the world has been working to establish new approaches in every fi eld. We will remain true to our roots over the next cen- tury by renewing our determination to continue evolving as a company that can contribute to a better world. Th e business climate has been extremely tough for Hitachi Takashi Kawamura in recent years. We took immediate steps to overcome these Chairman Hitachi, Ltd. challenges in fi scal 2009, notably by improving our cost struc- ture, by slashing fi xed expenses, and by increasing our capital- ization to reinforce our fi nancial position. At the same time, we made social innovation our operational focus. We are therefore overhauling our business portfolio, including the integration of the information and telecommunications operations with the power and electronics operations. We will pursue sustainable growth in fi