March 2020 Resum´e WARD WHITT Current Employment Wai T. Chang Professor Department of Industrial Engineering and Operations Research Fu Foundation School of Engineering and Applied Science Columbia University Mail Code 4704, S. W. Mudd Building 500 West 120th Street New York, NY 10027-6699 Phone: (212) 854-7255 Fax: (212) 854-8103 Citizenship: USA Email:
[email protected] URL: http://www.columbia.edu/∼ww2040 Education 1969 Ph.D., Cornell University Major Field: Operations Research Minor Fields: Mathematics and Regional Planning Thesis: Weak Convergence Theorems for Queues in Heavy Traffic (Advisor: D. L. Iglehart; Committee Members: H. Kesten and N. U. Prabhu) 1964 A.B., Dartmouth College Major: Mathematics (Senior Honors Thesis Advisor: J. G. Kemeny) Research, Consulting and Teaching Interests Queues: approximation techniques, limit theorems, heavy-traffic theory, model stability, bounds and inequalities, transient behavior, queues with time-varying arrival rates, nu- merical transform inversion, fundamental principles such as L = λW , stochastic net- works, applications to communication networks, manufacturing systems and service sys- tems such as contact centers and healthcare systems Probability and Stochastic Processes: limit theorems, weak convergence, diffusion processes, stochastic order relations, simulation, numerical transform inversion, stochastic models in operations research. Telecommunication Systems: performance analysis, internet performance, IP networks, circuit- switched networks, wireless networks, high-speed communication networks, asynchronous transfer mode technology, traffic descriptors, traffic regulators, protection against over- loads, staffing telephone call centers, real-time performance prediction and control Operations Research: applied probability, stochastic models, queues, performance analysis, simulation, dynamic programming, game theory, decision analysis, approximation tech- niques, telecommunication, computer manufacturing and service systems. Employment History Columbia University in the City of New York 2002– Professor, Dept.