PAGCOR, FBM The heart of a FOR THE LOVE reach out survivor: PAGCOR’s OF PAGCOR to struggling COVID-19 survivors ESG VP Rick Faraon Metro Manila share their stories CF Angeles GM Redentor Rivera jeepney drivers of hope MEG VP Dondi Orlina PAGE 3 CENTERSPREAD P20 The

JULY TO SEPTEMBER 2020 INSIDEROfficial Newsletter of the Philippine Amusement and Gaming Corporation www.pagcor.ph PAGCOR contributes 63.81% of its Jan-September revenues to nation-building 1% Board of Claims Share – RA7309 (0.01%) Corporate Income Tax – NIRC (0.16%) Host Cities’ Share – PD1869 (0.64%) Despite income losses 5% PSC Income Share – RA6847 (2.99%)

espite its huge revenue losses due to tightened quarantine mea- sures imposed by the government amidst the COVID-19 pan- Ddemic, PAGCOR still contributed significantly to nation- building during the first nine months of 2020. Socio-Civic Fund From January to September, PAGCOR re- Office of the President mitted P17.73 billion to national coffers. PD1869 (27.06%) Said amount was 63.81% of the agency’s 27.79 billion total rev- Without PAGCOR, enues in the past nine months. This amount is below target but there would have considering the limitations in gaming operations nationwide, it been no money is substantial nonetheless. to procure the Of PAGCOR’s P17.73 billion remittanc- es to the government, the lion’s share of equipment, fund P10.56 billion went to the National Trea- 50% Government foreign trips and sury, followed by P4.80 billion for the gov- ernment’s various socio civic projects. Share (59.54%) training and PAGCOR also remitted P1.11 billion franchise taxes to the Bureau of Internal allowances [for Revenue (BIR) and a total of P530.25 million athletes]. to the Philippine Sports Commission (PSC). The amount that PSC received was way be- low the amount it received from the state-run gaming firm during the same period last year. The huge budget slash forced the government sports agency to temporarily reduce the allowances of national athletes – William Ramirez by 50 percent to be able to continue their training for upcoming Chairman, Philippine major international competitions. 5% Franchise Tax – PD1869 (6.29%) Sports Commission ...... Subsidies and Donations – PD1869 (3.06%) PAGCOR CONTRIBUTES P2 Dangerous Drugs Board – RA9165 (0.25%)

Casino Filipino partially re-opens under tight safety protocols

Gaming operations have par- tially resumed in 25 Casino Fil- ipino (CF) branches and sat- ellites after getting the green light from their respective lo- cal government units (LGUs) to return to business. As of writing, the CF prop- erties which partially resumed operations include 11 gam- ing sites in the National Capi- tal Region (NCR), 11 in other parts of Luzon and three in the Visayas region. These are the Bimondo Satellite, Citystate, Grandz Satellite, Madison Satellite, Malabon Satellite, CF Malate, CF Manila Bay, Midas Casino, Networld, Pan-Pacific, Ron- quillo Satellite, Tropicana and CF Winford in Metro Manila, Binan Satellite, Carmona Sat- ellite, CF Ilocos Norte, Kartini Satellite, Leisure World, Mimo- ...... CASINO FILIPINO P2 THE PAGCOR INSIDER2 July-September 2020 NEWS ASD personnel receive PPE donation from CSRG he Corporate Social Responsibility Group (SOGs). “We should protect our per- (CSRG) formally turned over to the Auxilia- sonnel as responders against Try Services Department (ASD) P9.8 million the virus, which is highly in- worth of personal protective equipment (PPE) last fectious and virulent. The May 5, 2020 at the PAGCOR Nayong Pilipino in Pa- DOH (Department of Health) requires them to be equipped say City. with appropriate PPEs in ac- cordance to the unified algo- Senior Medical Officer Gil shields. rithm,” he said. Hernandez received the dona- According to Hernandez, The ASD has already fully tion on behalf of the ASD. the PPEs will help ensure the distributed said items to con- The PPEs were comprised of nursing and expected respon- cerned employees nation- 104,000 face masks; 2,600 pro- sibilities of their department. wide. tective clothing; 13,000 KN95 The PPEs were distributed to – Carol Joanne Pauline C. Premacio masks; 2,500 face shields; the health services personnel 4,000 goggles; 450 non-medical in Corporate offices, Casino A PAGCORian healthcare grade protective clothing; and Filipino (CF) branches and personnel wears a PPE 2,000 non-medical grade face Satellite Operations Groups while tending to a patient.

PAGCOR CONTRIBUTES Ramirez said. Meanwhile, host cities and From Page 1 communities where PAG- Nonetheless, PSC Chair- COR’s gaming venues oper- man William Ramirez lauded ate also received a total of PAGCOR for its continuing P112.92 million. The agency support to the government likewise paid P27.51 million sports agency despite the in Corporate Income taxes. challenges of the COVID-19 PAGCOR Chairman and pandemic. CEO Andrea Domingo said In a published statement, that while the pandemic has the PSC chief particularly crippled so many businesses, acknowledged PAGCOR’s including many economies substantial financial aid globally, the state-gaming for the highly-successful agency still did its best to ful- staging of the 30th South- fill its mandate to the govern- east Asian (SEA) Games ment. and the athletes’ prepara- “A huge percentage of tion for the Tokyo Olympics. PAGCOR’s revenues this year It can be recalled that the came from our operations state-run gaming firm do- from January to mid-March. nated P842.5 million to the We understand that many PSC last year for the reno- businesses are suffering be- vation of various facilities cause of the pandemic. But utilized for the SEA Games. we are hoping to recover as PAGCOR “Without PAGCOR, there we start opening our gaming would have been no money to venues while strictly enforc- continues procure the equipment, fund ing the government’s health foreign trips and training and safety protocols,” she said. to help Taal allowances [for athletes],” – Jesse C. Ong evacuees amid pandemic CASINO FILIPINO From Page 1 Despite suffering huge rev- sa Satellite, CF Olongapo, enue losses due the COVID-19 Oriental Pavilion, Paseo, CF pandemic, PAGCOR extended Tagaytay and Town Center much-needed relief assistance outside Metro Manila and to the residents of Batangas Crown Satellite, CF Cebu and province who have yet to re- Parkmall Satellite in Cebu. cover from the effects of the Said gaming facilities re- Taal Volcano eruption last commenced operations under January. 30 percent capacity, following The state-run gaming firm lo and Talisay. Each recipient Batangas 3rd District Rep- the easing of quarantine re- donated rice to a total of 1,000 was handed five kilos of rice in resentative Maitet Collantes strictions in their respective residents, who are still staying separate relief operations held led the distribution of the do- locations. in evacuation centers located on August 29, September 2 and nation to the beneficiaries. Moreover, these gaming in the towns of Balete, Agoncil- September 5. – Jasper D. Valencia establishments obtained per- try, wearing of face mask and mits from their respective face shield at all times, fre- local governments to open quent hand washing, social under the strictest health distancing, constant sanita- and safety protocols. These tion of gaming area and of- safety procedures include fices and no standing bettors, health screening prior to en- etc. – Jesse C. Ong

Congresswoman Maitet Collantes (2nd from left) and the evacuees from Taal Volcano Island. THE PAGCOR INSIDER 3 July-September 2020 CORPORATE SOCIAL RESPONSIBILITY

PAGCOR, FBM reach out to struggling Metro Manila jeepney drivers

Above: Unloaded essential kits for AGCOR teamed up with FBM Global Brand distribution to quarantine-affected in a series of relief-giving activities, which jeepney drivers. brought much-needed aid to thousands of P Left: PAGCOR Chairman and CEO jeepney drivers in Metro Manila who were left Andrea D. Domingo (left), Manila Mayor Francisco “Isko Moreno” Domagoso without a source of income, following the months (middle) and FBM Country Manager of lockdown due to the COVID-19 pandemic. Amarillo Costa (right) during the distribution of relief goods to the jeepney FBM Global Brand, a digi- drivers of Manila. tal platform that caters to the electronic bingo market and Below: (from left) Community Relations and Services Department AVP Ramon slot machines donated a total Stephen R. Villaflor, CSRG VP James of 5,000 essential kits worth Patrick R. Bondoc, PAGCOR Chairman and P2.5 million to jeepney drivers CEO Andrea D. Domingo, FBM Country in Parañaque, Pasay, Quezon Manager Amarillo Costa and Pasay City City, and Manila. Each kit con- Mayor Hon. Imelda “Emi” Calixto-Rubiano tained rice, canned goods, and prepare the relief packs for distribution. health-related items like face masks, face shields, soap, and alcohol. FBM Country Manager Amarillo Costa said they did not think twice about joining hands with PAGCOR in its hu- FBM Country Manager Amarillo Costa manitarian activities. shares his experience regarding the “We felt the need to come to recent quarantine conditions. the aid of the distressed public transport sector whose tem- ay hindi masyadong ku- porary inactivity has brought mikita o walang kita sa mga so much discomfort to many panahong ito, nakasama pa commuters. But more than rin namin sila sa pagtulong the discomfort felt by the rid- sa mga drivers na halos pi- ing public, the jeepney drivers tong buwang walang hanap- bore the brunt of the lockdown, buhay,” she said. so we decided to do something Domingo added that the that would somehow ease their pandemic has affected PAG- plight," he explained. COR’s revenue generation ef- PAGCOR Chairman and CEO forts, but the agency remains Andrea Domingo, who graced steadfast in its commitment to relief mission was Jimmy Ser- lockdown, his family had to en- picha (money). Kung walang the distribution of essential kits nation building. rano, a single father of two who dure eating rice with soy or fish picha, walang chicha (food).” to the jeepney drivers in Pasay One of the ben- emotionally accepted his aid. sauce only because he could not Domagoso thanked PAG- City, acknowledged the relief eficiaries of the He narrated that during the afford to buy them decent meal. COR for going out of its way assistance extended by FBM “Napakalaking bagay to bring relief to the jeepney despite suffering huge revenue po ng tulong na naiabot sa drivers and for always being a losses due to strict gaming re- amin dahil matagal kaming reliable partner of the City of strictions imposed by the gov- nagtiis na toyo at patis lang Manila in various noteworthy ernment in quarantine-con- ang ulam dahil sa kawalan endeavours. trolled areas. ng kita,” he related. “I wish that you continue to “Kahit na ang FBM Meanwhile, Manila Mayor strive and survive and help in Francisco Moreno Domagoso, your own little way. Napaka- who was present when PAG- importante para sa atin na Federation of Jeepney COR and FBM delivered their ang PAGCOR ay manatiling Operators and Drivers assistance to the city’s strug- malusog economically sapag- Association of the gling jeepney drivers, said he kat mahaba ang kamay ng Philippines President – fully understood the plight of PAGCOR kapag sila’y maun- Manila Chapter Ariel Dy jeepney drivers. lad. So ibig sabihin, mas thanks PAGCOR and FBM for the relief goods “Napakahirap ng buhay maraming mayayakap at that their organization kapag walang pinagkakaki- mas maraming maaabot,” he received. taan. Ang mga jeepney drivers, said. – Jasper D. Valencia kung walang byahe, walang THE PAGCOR INSIDER 4 July-September 2020 CORPORATE SOCIAL RESPONSIBILITY 4

Corporate Social Responsibility Group VP Jimmy Bondoc personally hands the donations to beneficiaries. Several CF branches donate pantry supplies to barangays, gov’t offices s gaming operations in the country tempo- until their host-cities permit- already matter to them.” say City Bureau of Fire, local ted such operations,” he ex- Among the beneficiaries of government of Pasay and Las rarily halted during the months-long lock- plained. CF’s goods were Barangays Piñas, Philippine National Po- Adown, several Casino Filipino (CF) branch- Bondoc added that while 195 and 197 in Pasay City; lice Aviation Security Group, es turned over their pantry essentials to the Com- these supplies were consid- Barangay La Huerta in Para- Manila Police Department munity Relations and Services Department for do- ered small-value items, said ñaque; Barangay San Jose in Press Club, National Press donation “brought immediate Mandaluyong City; and Baran- Club, Quezon City Press Club, nation to local communities, government offices, relief to the frontliners from gay Pinagkaisahan in Quezon Public Attorney’s Office, De- among others. local communities and govern- City. Meanwhile, the govern- partment of Social Welfare and ment offices during this time ment offices which received Development-Parañaque. According to Vice Presi- CF Winford. of crisis. These small things some donations were the Pa- – Ciara M. Tanchoco dent for Corporate Social Re- “These pantry essentials sponsibility Group (CSRG) were allocated for the opera- Jimmy Bondoc, among the CF tions of said branches. How- branches that donated their ever, due to the pandemic and pantry supplies – such as cof- in compliance with the gov- fee, creamer, sugar, bever- ernment’s health and safety ages, cooking oil – were CF protocols, our CF branches Tagaytay, CF Manila Bay and remained non-operational

Official Newsletter Corporate of the Philippine James Patrick R. Bondoc CMED: Fatima Evaliza B. Talag, Compliance and Monitoring Agent II Joanna F. Mateo, Assistant Compliance Monitoring and Enforcement Officer Amusement and and Carmelita V. Valdez, Executive Editors Ma. Jessica T. Arambulo Marie Bernadette B. Odoño, Bingo Monitoring Staff II Gaming Corporation and Kristina Mae R. Ombao, Editors Maria Eliza A. Perena, Compliance Monitoring & Enforcement Officer II Mario R. Galapate, Creative Director Jennyline G. Cortez, Senior Enforcement & Training Officer ...... FMED: Teodoro Victor S. Ela III, Facilities Management Officer II Writers Marketing: Kristine Irish D. Angeles, Marketing Officer I Ciara M. Tanchoco SD: William P. Ernacio, Security Officer I; Leo Carmelo F. Balajadia, Security Assistant Jesse C. Ong HSWD: Janice A Saraza, M.D. Senior Manager II Darren B. Agaton July-September 2020 Branches Kristoffer Jake B. Pasano Angeles: Marjorie DC. Yandan, Human Resource Officer II Carol Joanne Pauline C. Premacio Suggestions, comments and Davao: Jamila Faye L. Basa, Treasury Assistant, Idy C. Rodriguez, contributions are welcome. Address Jasper D. Valencia ...... Administrative Staff II, Marion P. Muchillas, Dealer III all communications to the Information Ilocos: Floresco A. Soriano, Senior Administrative Officer and Publication Unit, Corporate Artists Malate: Ma. Adela V. Dator, Customer Relations Officer I; Ana Liza V. Baliao, Assistant Gaming Officer Communications Department Edwin C. Censon Olongapo: Cherryl Pelayo-Dacua, Senior Branch Administrative Manager; Joseph M. Salenga, Pit Manager 5th Floor, Carmen Building, U.N. Michael Angelo C. Tolentino Winford: Shella Lyn S. De Guzman, Pit Manager; Nelson L. Roman, Senior Administrative Officer; Ave., cor. Maria Orosa St., Manila Erlito R. Casamina | Tel. Nos.: (02) 7-755-3699/(02) ...... Divina Gracia M. Escala, Dealer IV; Froilan Q. Olano, Dealer IV 7-755-3799 Photographers SOG 4: Juan Carlo B. Cervo, Customer Relations Assistant e-mail addresses: pagcor.pr@gmail. Jesus S. Casabar SOG 5: Ben-Hur S. Enriquez, Dealer IV com or [email protected] Ronaldo A. Gatpandan Tagaytay: Melody V. Dacanay, Pit Manager, Ronald C. Melendres, Dealer IV Eliza A. Dela Cruz, Senior Customer Relations Officer www.pagcor.ph Jayson M. Petate THE PAGCOR INSIDER5 July-September 2020 Fatee ur

Rodrigo S. Duca III Dealer, CF Bacolod A year ago, Dealer Rodrigo In fitness Duca III weighed 254 pounds. Determined to change his life- style and avoid health-related and in problems at the age of 42, he health started his fitness journey in July 2019. Fast forward to Rodrigo PAGCORians share how present, he has already lost Duca before 68 pounds (30 kilos) and now and after their wellness allocation weighs 186 pounds. embracing “The very main reason a healthier fuel their fitness goals why I started to choose a lifestyle. healthy lifestyle was my oping with the pandemic can be stressful for physical and health condi- tience and time. “Be patient in the afternoon. I also search tion. Weighing 254 pounds with the result. You do not for dances or zumba videos many people. Some battle with anxiety and was agony. It was hard to need to hurry if you know on YouTube and follow it for Cfear while others are fighting depression climb stairs. I always felt that you will accomplish what an hour. This pandemic also due to isolation caused by lockdowns. tired most of the time even you desire for the longest pushed me to have a daily with short walks. I always time. Now, my breathing has sweat out because of its ben- A research conducted by the chological effect of the pan- experienced pain in my joints, improved. I feel light and my efits in improving our immune Globalization and Health Bio- demic. Some enrolled in online especially my knees since I weight loss has boosted my system,” he shared. medical Central revealed that classes, started an online busi- have arthritis,” he shared. confidence. But more than Duca believes that self- “COVID-19 not only caused ness, became “plantitos and To jumpstart his fitness the physical changes, I also discipline is key in achieving physical health concerns but plantitas,” while others revved journey, Duca enrolled in a gained a lot of friends and fitness goals. His advice to fel- also psychological disorders up their health and fitness reg- gym and started doing cardio mentors inside and outside low PAGCORians who want to and had an impact on the men- imen. exercises. He also adopted a the gym,” he shared. start change in their lifestyle, tal health of people in different Instead of just being idle, low carb diet, moderately re- But the lockdown caused “being healthy and active is communities. Hence, it is sug- some PAGCORians made good ducing rice and sugar intake. by the pandemic became a beneficial not just physically gested to develop psychologi- use of the quarantine time to He likewise tried zumba and challenge to Duca. “Gyms but emotionally and mentally. cal interventions to improve care for their health and well- running. Most of his wellness closed as well as jogging It improves our mood and our mental health especially of the being. Thanks to PAGCOR’s allowance went to gym mem- parks. While I don’t have an world becomes wider because vulnerable groups during this wellness allowance, many em- berships and running shoes exact routine, I made sure we get to meet helpful friends time.” ployees were able to purchase for marathons. that I won’t pass a day with- who will guide us along the Many people have resorted fitness essentials as they work In his journey to health and out sweating out. Sometimes I way. So just stay focused to doing various stuff to divert out from the comforts of their fitness, Duca realized the two jog in the morning around our while enjoying the journey,” their attention from the psy- homes. most powerful warriors – pa- village and do room workouts he said.

Maria Annaliza C. Mostrales Ronald Allan D. Figueroa Slot Service Assistant II, Sr. Regulatory Assistant, Gaming Licensing CF Davao and Development Department

Maria Annaliza Mostrales, As a sports-minded person, 42, of CF Davao, is a gym buff. Ronald Allan Figueroa of She would wake up early and the Gaming Licensing and spend two hours in the gym to Development Department is exercise. determined to live a healthy Through PAGCOR’s well- lifestyle for his young son. “I ness program, she want to be fit and healthy even now has a gym at when I get old so we can enjoy sports together.” Michelle Romero, home with most of its equipment bought Even before the enhanced shows off her community quarantine, he medals after through the well- completing a run. ness allowance. was already into sports and “Mahal ang gym had lost weight because of that. “Since I embarked on my equipment lalo Michelle D. Romero fitness journey, I was able to lowance. I also bought a bike, na yung mga Slot Service Assistant try other sports. I began box- running and basketball shoes. brand new. Sa ing in 2016, jiujitsu in 2017 I also set up a simple home II, CF Angeles ngayon, nabili and started low carb, low sug- workout gym. All thanks to ko na ‘yung mga Mostrales uses the gym At the age of 40, Michelle equipment which she bought using ar diet in 2018,” he shared. PAGCOR. I would never have Romero of CF Angeles kailangan ko dahil PAGCOR’s Wellness Allocation. “I lost a lot of weight and I imagined myself buying home chose to embrace a healthy sa allocation benefits felt physically stronger. I used exercise equipment because lifestyle to inspire others to natin,” she shared. to have knee problems. For- they are quite pricey. But take care of themselves. As a mom of three, nation to stay healthy, tunately, it was just a weight PAGCOR gave me a wonderful “I am more conscious Mostrales wanted to Mostrales also wants to related issue which was re- opportunity to make myself now with the way I look and become slim, fit and motivate others to choose solved through weight loss a healthier and happier per- more particularly on what healthy so she could a healthy lifestyle. and strengthening,” Figueroa son,” Figueroa shared. I feel about myself. I am take good care of her “By posting on Face- added. Although this “new nor- more motivated to work out family. “Through self- book, nae-encourage ko When the lockdown was im- mal” is physically and men- especially with our current discipline and regular yung iba kasi nakiki- plemented in March, he started tally bringing people down, situation. It pushes me to be exercise, I was able to ta nila ang result. I biking around the neighbor- Figueroa says that choosing healthy and fit.” lose 13 kilos already, from also want to tell them hood regularly. But when the to be healthy will help him Romero’s daily routine 78 kilograms to 65 kilos na maging positive number of COVID infections cope with the challenges. “We includes a five to seven-ki- now. I also became stronger,” lang tayo sa buhay, lalo continued to rise, he started fit- are all getting fat from doing lometer run in the morning, Mostrales shared. na ngayon kahit mahirap. ness boxing at home. nothing, and getting filled with followed by an hour of work- During the lockdown, she Kailangan natin maging “I have a heavy double- fear not knowing what tomor- out at home. In the evening, continues to work out regu- malakas para sa ating mga ended punching bag and jump row will bring. Exercise will she spends another one larly. pamilya. Si God na ang ba- rope at home. I was able to buy keep us healthy physically hour for dance workout. Apart from her determi- hala sa atin,” she said. them through the wellness al- and mentally,” he added. “This quarantine, I have more time to exercise at home. I’m glad I was able to Kyla Angelica E. Rubante, A/Quality Assurance Officer I, Corporate buy workout stuff like rub- ber shoes, dumbbells, yo- At age 23, Kyla Angelica weight, change and improved demic na hindi tayo makalabas gamat, tummy twister, and Rubante is already prone her sleep patterns. Hospital at nali-limit ang galaw natin,” jumping rope from our well- to sickness. She decided to visits were are also no longer she explained. ness allowance. I got to do strengthen her immune system frequent. Her advice to fellow PAG- indoor exercises as well,” by working out. She initially bought a bike CORians: “Set goals. Look she said. “Medyo sakitin ako at ma- using her wellness allowance. at the bigger picture and By regularly working out, dalas nadadala sa ospital But due to quarantine restric- understand why it is so im- Romero lost weight and her dati. Kaya nag-start akong tions, she could not use it for a portant for you to start today. It muscles became firmer. She mag work out. Lalo na ngay- time, so she also bought a yoga is also beneficial to strengthen also feels good about her- ong pandemic, mas lalo kong mat, dumbbells and resistance our immune system in a time Kyla self. To inspire others, she kailangan alagaan ang sar- band for indoor workout. like this. Exercise is a big part Rubante posts her workout videos in ili ko para mabawasan din “Malaking tulong ‘yung well- of that. This may sound cliché does a bicep her social media accounts. yung stress ko,” she shared. ness allowance natin hindi lang but we know that exercise is curl. “I want to motivate and in- Rubante pushes herself to sa akin. kundi pati sa iba pang a good way to manage stress spire others, especially my engage in physical activity at mga PAGCORians. We were as well. Love yourself. Always fellow PAGCORians to be fit least thrice a week. She fol- able to buy the workout equip- believe that you are worthy of especially during this pan- lows body workout videos in ment that we need to stay fit and being healthy,” Rubante ex- demic,” she said. Youtube, which helped her lose healthy lalo na ngayong pan- pressed. – Darren B. Agaton THE PAGCOR INSIDER 6 July-September6 2020 Fatee ur

How PAGCORian plant lovers pursued their love for gardening during the quarantine o plant a garden is to be- munity quarantine, many PAGCOR employees When pursued their passion for gardening. Some grew lieve in tomorrow,” says ornamental plants to beautify their homes and “TBritish actress Audrey relax their minds, while some grew vegetables Hepburn. to have a steady supply of immune-boosting food for the family. Nurturing a seed or a tiny stem until it be- Whatever their reasons were, they share Hope comes a lush, full-grown plant is something something in common: the joy of growing greens that exhilarates every plant lover. For which, undoubtedly eased their anxiety and every “plantito” or “plantita”, a small gave them a sense of fulfillment. growing leaf or a blossoming bud is a Get to know some of our colleagues who fol- symbolic ray of hope – a sign of good lowed their hearts and nurtured their inner Blooms things to come. “plantitos” and “plantitas” during the pandemic. During the long months of com-

More than a hobby

Regina Pomar, Gaming Assistant, Corporate Communications Internal Gaming Operations Department Department’s Edwin Censon in his Even at a young age, Gaming backyard garden. Assistant Regina Pomar knew that gardening has a special place in her heart. “Since I was little, I enjoyed gardening. My grandparents taught me its im- portance,” shared Pomar. “I still recall how we helped our grandparents in their farm in the province. We looked for- ward with excitement to ev- ery cropping season, when we would harvest the vegetables and fruits which we cared for,” she added. During the pandemic, the mom of three has made gar- dening not only a fun pastime but also a means to stay more From good reads to good harvest active while enjoying the ben- efits of having plants around. Edwin Censon, Creative Services Above: Regina Pomar delights in her “Plants are natural air puri- home’s greenery. fiers. They absorb carbon di- Officer II, Corporate Communications oxide and other air pollutants, Left: Pomar repots her plants as her Department and release oxygen in return. child watches. They help improve our overall Creative Services Officer II gives us easy access to fresh, health by reducing our expo- vierias, Pothos Plant, Rubber Edwin Censon’s passion for whole foods, while reducing sure to harsh toxins,” said Po- Plant, Peace Lily, Aglaonema, agriculture was born out of the risk of depression, espe- mar. Prayer Plant, and herbs. his interest in reading agri- cially during this time of pan- She furthered that house- The certified “plantita” culture magazines. demic. Being in our backyard plants can effectively remove wants to share to others the “After reading those ar- garden gives me a dose of formaldehyde, trichloroethane, dening helps sustain her men- benefits of gardening. “Gar- ticles, I would invite a friend fresh air and sunshine. Both benzene, and other pollutants tal health. “It is a meditation of dening has enriched my life im- to plant vegetable seeds in are good for boosting mood from air. “The air purifying and love. If we give love to the plants, measurably. There’s nothing our small backyard during and de-stressing.” filtering properties of indoor they give back more love to us more satisfying than planting weekends. Gardening is a fun To those who wish to try and outdoor plants ultimately through leaves and flowers. If something, caring for it, har- hobby. It is also good for our backyard vegetable garden- foster a healthier and happier there is one thing that we all vesting it, and enjoying it. Gar- health,” he said. ing, Censon advices to keep living environment. When we get want to avoid during the pan- dening reminds us of our con- Censon has tried plant- it simple. “If you are new to in touch with nature, we reduce demic, it is visiting a hospital. So nection with nature, and helps ing various crops such as gardening, start with plants our mental fatigue and stress, having fresh and clean air can us focus on the bigger picture, eggplants, okra, tomatoes, or vegetables that are easy to while increasing relaxation and help keep you safe, happy and which can alleviate symptoms pechay, lettuce, patola, and grow, like pechay and lettuce. self-esteem.” healthy,” she said. of depression. It is a stress upo – giving him and his fami- Also don’t get discouraged if Aside from purifying the air Some of the plants that Po- reliever. It improves mental ly a bountiful harvest of fresh you don’t get it right the first and creating a relaxed ambi- mar loves to collect are natural health, hence reduces risk of and healthy produce. time. Gardening also requires ence, Pomar shared that gar- air purifying plants like Sanse- serious illness,” she said. ”It is a rewarding hobby. It patience,” he shared.

Mary Ann Vitug has Revisiting her passion for gardening transformed her porch Mary Ann Vitug, Senior Liaison Officer, into a lush garden. Community Relations and Services I see them bloom and thrive. To witness the fruits of my la- Department bor in the form of leaves with the richest shade of green, and Senior Liaison Officer Mary with bad news, I searched for a the abundance of flowers -- is Ann Vitug has always been a way to make my time at home such a rewarding feeling,” ex- “plantita” at heart. She would more meaningful and produc- pressed Vitug. scour weekend markets for tive,” she narrated. Her advice to budding plant unique ornamental plants “I started with plants that enthusiasts: start with varieties whenever she had the time. At weren’t too picky or frail. that are easy to grow and main- times, she could revive a hope- Plants such as cacti and suc- tain. “Fortunately, there are a lessly dying plant back to life. culents were my go-to when I lot of resources available online. But since work and other pri- first started collecting. They One thing to remember is to not orities come in the way, her are hardy, vigorous, and low fuss over your plants too much. love for gardening sometimes maintenance. After that, I Overdoing it might lead to the takes a back seat. moved to more challenging plant’s demise,” she added. During the long months of plants, such as “Selloum”, the several factors such as tem- able in selecting the plant you Vitug takes inspiration in- quarantine, Vitug was able to “Peacock plant” and “Aloca- perature, wind, and humidity want,” she furthered. Liberty Hyde Bailey’s quote focus on one of her interests: sia,” she shared. before getting one. I also do One of the rewards of being which says, “A garden re- gardening. One important thing to re- some research on the plant a “plantita” is seeing how her quires patient labor and atten- “The COVID-19 pandemic member, according to Vitug is itself, care instructions, in- plants grow and flourish ev- tion. Plants do not grow merely has disrupted our daily rou- to do some research to ensure cluding the amount of water ery day. “While I love how my to satisfy ambitions or to fulfill tines and most of us were wor- that plants fit in the environ- that they should receive, the plants brighten up my home, good intentions. They thrive ried about our health and fi- ment that you are in.” amount of light, and the type nothing beats the sense of because someone expended ef- nances. But after a month filled “I take into consideration of soil. These are quite invalu- pride and fulfillment whenever fort on them.” THE PAGCOR INSIDER7 July-September 2020 Fatee ur

A solution to boredom Inspired by nature Francis Dahonog, Facilities Marjorie Yandan, Management Staff II, Facilities Human Resource Management and Engineering Officer II, Casino Department Filipino Angeles Facilities Management such as eggplant, okra, mus- Nature is one of the things Staff II Francis Dahonog is tasa, kamote, sili, malung- that inspires and brings joy grateful to have found an ef- gay, papaya at iba pa.” to Human Resource Officer II fective and productive way Dahonog hopes that by Marjorie Yandan. Growing up of fighting negative emotions sharing his experience to fel- in a household full or greener- caused by the pandemic. low PAGCORians, they will ies and flowers, she learned to “When the government de- also realize that gardening is love plants, just like her moth- clared enhanced community an effective stress reliever in er, who had a penchant for or- Marjorie Yandan’s plant collection. quarantine, I did nothing but these trying times. chids. lock myself in the Meanwhile, her father who buffet and grazing tables,” she house and watch realized her passion for gar- shared. television. But dening at a young age, brought The long months of commu- after some time, her along with her friends to a nity quarantine gave Yandan I felt so bored,” mountain where they planted more time to focus on garden- shared Dahonog. mahogany, narra and mango ing. “I extended my garden Blessed with a seedlings. “That was 32 years into the garage. Seeing how green thumb, he ago. Now, those seedlings have the plants that I nurtured grow started a small become huge, lush and profit- and blossom is very reward- vegetable garden able trees,” she said. ing. Planting eases my mental to make good use Now that she has her own health and makes me forget of his time and be family, Yandan is grateful that about the present pandemic,” able to harvest her husband shares her inter- she added. fresh produce. “I est in gardening. “We have this Her advice to budding started right away little space in our backyard plant parents: “Nursing a and planted a va- where we plant herbs and spic- garden is just like caring for riety of vegetables es, since he is a chef. We also a baby. You have to tend to include plants in our events them every now and then. Francis Dahonog tends and catering services. We even Seeing them grow will give to his plants. use them as center pieces in you a magical feeling.”

An activity that builds character Everest Mandap, Dealer III, Casino Filipino Angeles

Dealer III Everest Mandap was already a plant lover even Everest when he was just a little boy. Mandap fills “I remember growing up his home with at my grandparents’ farm in indoor plants. Bacolor, Pampanga. The rice- fields, carabaos, irrigation, and all. I used to help them plant rice. That time, I realized that I love planting despite hav- ing mud and dirt on my hands and feet,” he narrated. Mandap believes that plant- ing builds character. “After all the hard work like till- ing, nurturing and harvesting what you sowed, you become a better version of yourself. It makes you focus on a goal. It “It takes time to master the relieves your stress and makes art of planting. Seeds take time you happy. Planting can be a to germinate. Cuttings take solo activity where you can time to grow root. Plants take meditate or a group activ- time to flourish and blossom. ity where you can all do some- Likewise, it takes patience thing worthwhile with others,” to learn and gain knowledge he added. about a particular plant. You Mandap advised that any- have to choose the right plant one can have a “green thumb” for your place and know how to be upset when a plant dies be- opportunity to learn from your as long as he is patient. properly care for them. Do not cause it is not a failure, it is an mistakes,” he concluded.

Jessa V. Abong’s A newfound passion collection of greenery. Ma. Jessa V. Abong, Gaming Assistant, “Gardening keeps your Casino Filipino Bacolod mind off from stress and anxi- ety. It is therapeutic and way CF Bacolod’s Gaming As- cheaper compared to other ac- sistant Ma. Jessa V. Abong tivities. Besides, plants don’t discovered her interest in gar- just look good, they also make dening during the enhanced you feel good mentally and community quarantine. physically,” she said. “My husband once came Included in her list of fa- home with a handful of aloe vorites are indoor plants vera, which I decided to like pothos and peace plant. From aloe vera, lily, which improve I also planted spring air quality and ab- onions from what sorb harmful tox- was left from our only choose the vari- ins. She also loves kitchen. Then an- eties which can grow selloum and cal- other colleague indoors and are easy athea. gave me herbs. I to maintain,” she said. Abong believes also like indoor plants As a newbie, Abong that when it comes so I bought a few. Now, I have tries her best to learn to being a “plantita”, more than a dozen species at the rudiments of caring there is no such thing home,” shared Abong. for her plants which add life to as early or late bloomer. “You Although enjoying her new their home and help boost their just have to have time and hobby, Abong’s limited space mood, especially now that she heart for it,” she said. at home became a challenge. “I stays home most of the time. – Ciara M. Tanchoco THE PAGCOR INSIDER8 July-September 2020 FEATE UR How to keep your mental health in check amidst the pandemic he COVID-19 pandemic has undoubted- maintain a healthy state of tive things in your life being intensely aware of mind in these trying times? • Be optimistic that bet- what you’re sensing and ly taken a toll on people’s mental health. In Here are a few tips: ter days will come feeling in the moment, Tthe Philippines, the Department of Health 1. Be physically fit • Challenge irrational without interpretation (DOH) reported recently that because of the pan- • Eat healthy food thinking or judgment. Practicing demic, the National Center for Mental Health • Get enough sunshine • Meditate and de-clutter mindfulness involves • Get enough sleep and your mind breathing methods, guid- (NCMH) recorded an alarming spike of calls – in- rest • Be more solution- ed imagery, and other cluding a monthly average of 53 suicide-related • Make time for physical oriented rather than practices to relax the concerns. activity problem-focused body and mind and help • Avoid alcohol, tobacco, • Prioritize, plan, and reduce stress. The DOH stated that the tive and emotional wellness), and other drugs prepare 4. Establish healthy re- high volume of calls were ob- social (relational wellness), 2. Develop a strong mind 3. Manage and regulate lationships and social served in the months of April, spiritual (wellness from hav- • Count your blessings emotions by practicing network May, June and July – the height ing a sense of meaning and and focus on the posi- mindfulness • Sustain social connec- of stringent lockdowns which purpose in life) and economi- Mayoclinic.org de- tions left many people out of work. cal (wellness from ability to fines mindfulness as a • Provide social support Likewise, the NCMH re- meet basic needs and sense type of meditation which • Seek out support but ported that from an average of security),” he said. allows you to focus on maximize contact with of 13 to 15 daily calls before Engay cited that the CO- positive influences the pandemic, mental health VID-19 pandemic and the new • Be more empathic and providers are now receiving normal have brought about understanding of others around 32 to 37 calls per day. stressors that affected the • Respect others in spite Hence, from around 300 to 400 different dimensions of a per- of differences calls received by the NCMH in son’s well-being. • Be a source of inspira- May 2019 to February 2020, it “Some examples of how the tion and giver of hope spiked to at least 1,000 calls pandemic has negatively af- • Exercise proper listen- from April to July 2020. fected our well-being are ex- ing and communication So how do you stay afloat periencing sickness, weak- skills mentally in this very challeng- ening of immune system, • Learn appropriate con- ing time? How do you keep and physical deteriora- flict resolution skills your head above water when tion due to stress and 5. Find meaning and there seems to be no silver anxiety (biological); discover a sense of lining yet as to when this pan- experiencing negative purpose in life demic will be over? emotions like hope- • Discover your passion, Psychology Professor Bryan lessness, helplessness, mission, profession, Q. Engay from the University anxiety, and depression and vocation in life. of the Philippines advised that (psychological); experienc- • Create a balance in it is imperative that we pro- ing isolation, exclusion and in- your life by finding mote our overall well-being. terpersonal conflicts (social), time to do the things “Well-being is our overall loss of sense of meaning and you love, what you are sense of wellness. We need to purpose in life (spiritual) and good at, what you can have a holistic and integrative loss of job and income (eco- earn from or be paid approach to it. These include nomic),” he explained. for, and what the world biological (physical well- So how do you promote needs. ness), psychological (cogni- your well-being and attain and – Kristina Mae R. Ombao Creating a pandemic-proof financial plan No one has ever been pre- do I want to achieve? What are 50-30-20 budget rule. Fifty per- something happens. It is spe- interest. pared for the COVID-19 pan- my goals for myself and for cent should go to your needs, cifically designed to protect So apart from banks, invest demic. Since the virus spread my family? What is my biggest 30% to your wants and 20% to you and your beneficiaries on something that is better outside China in January 2020, WHY? savings, insurance and invest- financially from the O.D.D.S. than inflation rate (rise of price millions of jobs worldwide Do you want to save for a ment. Have that behavior of or old age, death, disability or level of selected goods), or find were affected. Even estab- car or a house? Do you want to putting a part of your income sickness. an instrument that could give lished firms like Coca-Cola, save for the education of your to savings first, and the re- Dr. Sanjay Tolani, a Million you higher interest. You can Lufthansa, Citigroup, Ford, children? Do you want to pre- maining amount after deduct- Dollar Round Table Financial use a portion of your money to among others, had to cut a per- pare for your retirement? ing the savings will be allotted Advisor and author, suggests invest in stocks, mutual funds, centage of their manpower to Goals are very important in for expenses. “10x of annual income should Unit Investment Trust Funds, cope with the massive impact life. Having clear dreams and go to life coverage, 5% of annu- among others. You can also in- of the global health crisis. life goals will give you a compel- 3. Prepare for emergen- al income should go to income vest or start a business. But not everything hits ling reason to save and invest cies protection, 20% of the income rock bottom. Amidst the bleak rather than spend needlessly. It is also important to build should go towards planning for 6. Build your plan with a scenario, some rose from an emergency fund, apart from retirement and, 5% of the in- Financial Advisor the challenging situation. As 2. Begin a savings habit your savings. Emergency fund come should go towards your You can create your own fi- what Albert Einstein said, “in During the 15th and 30th is the money that you keep for kids’ education.” nancial plan and save for your the midst of every crisis, lies of the month when you receive the sole purpose of emergency There are many life insur- family, but it is also better if a great opportunity.” Firms, your salary, how do you allo- such as job loss or health- ance companies in the Phil- you have a Financial Advisor even individuals who saw this cate it? Do you first separate related emergency. Ideally, it ippines that you can choose or someone credible that you opportunity thrived in spite of the money for paying expenses should be equal to minimum of from. Just pick and get the can talk to about money. the losses and lockdowns. and the remaining, if there is, three months up six to months insurance coverage you need. Financial Advisors are more If you still have a job right will go to your savings? Or do of your income. Do not think twice or hesitate equipped and knowledgeable now or have other streams of you put a certain amount first This is because you may in getting one. It will give you when it comes to financial income, you are fortunate. But to your savings and the rest lose a job and may not be able peace of mind especially dur- planning. They are licensed as your income continues, you will be allotted for expenses? to find another one easily, just ing trying times. and trained in creating a plan have to develop a pandemic- Businessman and author like during this time of pan- that would fit your needs, goals proof financial plan because Jose Feron Cacanando in his demic when many people lost 5. Earn more and budget. you’ll never know how long book ‘Creating Wealth and their jobs. You may also get Del Mundo advised to have a this situation will last. Managing Finances’ said “sav- hospitalized and may not be well-balanced investment port- 7. Stay the course If you haven’t started any- ing is an integral part of creat- able to work for a certain pe- folio so you can be financially Last step is stay in the thing, this is the best time to ing wealth. However, many Fil- riod. Emergency fund will be ready for all the milestones course and continue what you create a plan. Jennifer del ipinos would say they cannot your go-to-fund when this hap- throughout your lifetime. “Di- have started. The key to hav- Mundo, Sun Life Philippines save because their income is pens. versify your money, this will ing a pandemic-proof financial Head of Distribution, Support not even enough for their basic help in times of pandemic, plan is to be consistent in sav- and Strategy laid down the needs. So when misfortunes 4. Get insured you have easy access to liquid ing and building a good finan- foundations of a proactive and come like illness or tragic in- Many unexpected things funds to support your needs.” cial habit. resilient financial plan. Here cident, they resort to borrow- can happen. You may pass Diversifying your money Start small. If you haven’t are the steps that you can fol- ing in order to get by.” Hence, away or get disabled from an means not laying your eggs in started yet, begin today. As low: his advice is to expense out a accident. You may get sick and one basket – or not putting all what the famous scientist portion of everything you earn. die from COVID-19. If not now, your money in one instrument. Charles Darwin said, “those Seven bright steps to Save as much as you can and one thing is for sure, we will all Many people just put their who survive are not the stron- create a financial plan put this money in a separate pass away someday. money in banks. But banks gest or the most intelligent, but 1. Set clear goals account. Life insurance will provide could only give a maximum of the most adaptable to change.” Today, ask yourself “What In saving, you may use the you protection, financially, if 1.25%, others are just 0.75% – Darren B. Agaton THE PAGCOR INSIDER9 July-September 2020 FEATE UR

Finding opportunitiesEnterprising PAGCORians create handcrafted in crisis goods using local raw materials ike most people who have been grounded at home due to the pandemic, some PAGCOR employees un- leashed their creativity, ingenuity and enterprising potential to jumpstart various income-generating en- Ldeavors. Jonadae Lingat, Dealer IV, Casino Filipino Davao Jonadae Lingat’s hand-paint- ed cement pot business began when she tried fashioning col- orful pots after watching a do- it-yourself tutorial on Youtube. “I started making cement Jonadae pots for personal use. Naubu- Lingat’s cement pot creation is san kasi ako ng pots for my an accidental plants,” she said. small business. Proud of her initial out- puts, Lingat posted them on are priced from P35 to P600. her Facebook account with Her eye-catching creations the intention of sharing her gained following from some newfound skill. Not long after, customers around Davao Michael Bacoco’s she was deluged with inquiries City. Most of the time, she designed about her products, prompting personally delivers the items bottles her to turn what started out as to her customers. for sale. a hobby into an income-earn- “Rewarding moment para ing activity. sa akin yung nakikita ko na Michael Bacoco, Dealer II, CF Winford Lingat’s hand-painted ce- satisfied ang clients ko when ment pots, which she produc- they receive my pots,” she re- Michael Bacobo’s creative quor bottles and abaca rope, es on a made-to-order basis, lated. pursuits led him to start his I started easing my boredom “Bote Nga Sa’yo” business. by producing designer bot- With nothing much to do at tles,” Bacoco narrated. home during the lockdown, Receiving positive feed- designing used bottles was back and a few suggestions something he did out of bore- from friends on how to fur- dom. ther improve his work, Ba- “I was looking for an ac- coco soon began creating dis- tivity to keep myself preoc- play-worthy designed bottles cupied so I cleaned my room and created an online catalog and found some art materials for them. His products range that I kept for several months. from P450 to P600 per piece, With some empty wine and li- depending on the design.

Jeanette Paula Afu, Dealer II, CF Olongapo Another PAGCORian-owned business that was realized dur- ing the pandemic was “Bits and Bobs”, which is co-owned by CF Olongapo’s Dealer II Jeanette Paula Afu. Bits and Bobs sells handcrafted educational mate- rials for children. “They are basically creative materials used for crafting. We gave them a twist to make the items interesting and fun for learning beginners,” said Afu as she introduced their products. Rosa Atilano’s colored rugs. Each activity box, which is priced at P1,000, is designed to Rosa Atilano, help develop children’s motor skills, attention span, concen- Sanitation Aide, tration and observation skills. Corporate Office “We just recently started the business because of the Unlike Lingat, Bacobo and Afu, current situation. We thought Sanitation Aide Rosa Atilano that it would be easier for par- has been earning extra income ents to teach their youngsters long before the pandemic put ev- in a fun and easy way,” she ex- eryone on a standstill. She has plained. been making and selling colored Afu confessed that more rugs from her home in Payatas, than earning extra income, Quezon City since 2012. her desire to share innovative Atilano learned the craft learning ideas with other par- from her neighbors and had ents was what motivated her since earned loyal and satis- to help put up “Bits and Bobs”, fied clients from the PAGCOR which they promote online. Corporate Annex and Ex- – Carol Joanne Pauline C. Premacio ecutive Office who constantly place repeat orders. “Okay naman po ang qual- ity. Pulido siya at malinis. Soft sa paa at hindi siya ma- who is a regular customer of hal. I also like the colors and Atilano. The rugs are priced the design,” said Corporate at P50 for extra-large and Communications Department P40 for medium size. A set of Corporate Events and Promo- three potholders, meanwhile, tion Officer I Maricel David, is priced at P50. Jeanette Paula Afu’s handcrafted educational products for children...... PAGCOR PLAYS SANTA P 7 PAGCOR PLAYS SANTA

From Page 1

THE PAGCOR INSIDER CENTERSPREAD July-September 2020 FEATURE

Faith that moves mountains Editha Dela Cruz Faderon, Sr. Human Resource Officer, The Casino Filipino Malate For a few days, CF Malate’s Se- But in those darkest moments, heart nior Human Resource Officer Ed- Faderon held on greatly to her of a itha Faderon was in a state of de- faith. “God comforted me. I re- nial that she could have already member that verse in the Bible Teck Cruz during (left) and been infected with COVID-19. that says: Consider it pure joy, after her hospitalization. Her light fever and back my brothers and sisters, whenev- pains, which started on Septem- er you face trials of many kinds, survivor ber 4, would often subside with because you know that the test- PAGCOR’s COVID-19 survivors Experiencing God’s healing paracetamol. But just when she ing of your faith produces perse- thought she was already recover- verance. Such verse was so per- Maria Teresa M. Cruz, Senior Systems ing, Faderon experienced having sonal for me. Tinuruan ako ni Development Officer, Information bloody stool. “When I went to the Lord na maghintay at magti- share their stories of hope St. Lukes’ Medical Center in Que- wala.” Technology Department zon City on September 11, I was True enough, her faith has advised for admission to undergo moved mountains, and she start- rom the time If there is one thing that CO- Cruz could not breathe without further treatment and to rule out ed her journey to recovery. the coronavi- Wala na din akong fever VID-19 taught her, it was the fact supplemental oxygen. The oxy- pneumonia. Immediately, I went “Each day, nawawala ’yung rus (COVID)-19 Not a death at unti-unti nang buma- that life is fragile and ephemeral. gen tank only lasted for a few through several laboratory tests mga symptoms. On my third day F lik ang pang-amoy at “We do not know how long we hours and had to be constantly including a swab test.” of hospital confinement, bigla became a global pan- sentence panlasa. Ang una kong will live. We should always be refilled. Two days after her hospital ulit nagkaron ng blood sa stool demic, millions of peo- Andre Nicolai ginawa ay omorder ng ready because the Lord can call But with God’s grace and the confinement, Faderon received but within the day nawala din. ple all over the world paborito kong pagkain,” us anytime.” help of medical experts, Cruz confirmation that she was CO- Pero ’yung oxygen level ko sa ka- D. Mendoza, he laughed. This may sound morbid and de- received a new lease on life af- VID-19 positive. “I cried a lot tawan mataas na,” she recalled. have been infected. His journey was indeed pressing for others. But for Maria ter ten days of hospital stay. “I because I heard several stories Unlike most symptomatic CO- By the end of Septem- Dealer, Casino difficult. But Mendoza Teresa M. Cruz, Senior Systems would like to give all my praises about COVID-19 patients who VID-19 patients who normally ber, the World Health believes that there was a Development Officer of the Infor- to God for healing me and spar- died. I started having panic and spend two weeks at the hospi- Filipino Malate reason for his pain. “I re- mation Technology Department, ing me from death because of the anxiety attacks. I was also wor- tal, Faderon was only confined Organization already alized that accumulating this perspective was borne out dreaded virus. All glory to Him!” ried that I may have infected oth- for five days. “Doon ko nakita recorded over 33 mil- At the age of 30 with no pre-ex- wealth is useless, especial- of a very challenging chapter in she exclaimed. er people already,” she narrated. ’yung sagot ni Lord that if you isting health conditions, getting ly if you are face to face her life: being infected with CO- She is likewise grateful that believe, everything is possible. I lion confirmed cases infected with COVID-19 seemed un- with death. If there are VID-19 to the point that breathing PAGCOR takes care of its em- surrendered everything to Him, and over one million likely for Andre Nicolai D. Mendoza things that matter more alone became a chore. ployees’ health and welfare. “My especially my worries about my deaths. of Casino Filipino (CF) Malate. If in this life, they are the “In the first week of August, I hospital bill reached P500,000. Editha family dahil alam kong hindi ever he would get infected, he never love of your family and experienced symptoms like mild But PAGCOR’s Healthcare pro- Faderon Niya ibibigay ang matinding In Southeast Asia, the Philip- thought that he would experience friends, as well as your cough, headache, and body pain, gram eased that financial bur- pagsubok na ’di namin mapag- pines recorded the highest CO- symptoms so grave that he would faith in God. Siguro diarrhea, loss of smell, taste, and den. Not to mention the Auxiliary tatagumpayan,” she added. VID-19 cases during the third literally fight for his life. kinalabit lang ako appetite. These symptoms came one Services Department’s personnel Aside from her speedy recovery, quarter of the year, making it What started out as fever and Andre Nicolai takes a selfie while battling ng Diyos para mas at a time. There were days when I who are always ready to assist Faderon was grateful that she the epicentre of the pandemic. fatigue on the night of July 6 im- with COVID-19. magtiwala sa Kan- would feel better so I thought I was PAGCORians even before this belonged to an organization that Also, at the onset of October, mediately progressed to more ya,” he said. okay. This was the reason why I did pandemic came,” she cited. looks after the welfare of its em- the country was included in severe symptoms. In just three just so I could breathe. I was al- Mendoza added not go yet to a hospital or report to Her COVID-19 experience ployees. Her hospital bill reached the top 20 countries with the days after the onset of fever, he ready coughing out phlegm tinged that being infected our barangay immediately as I was may be traumatic. But Cruz P240,000. But because of PAG- highest confirmed cases after experienced chest tightness, loss with blood,” he added. with COVID-19 is not not sure if I was infected with CO- believes that the pandemic COR’s Healthcare Plan, she did breaching the 300,000 mark. of taste and smell, and difficulty in Doctors gave him three treat- a death sentence. VID-19,” she shared. also strengthened her faith not shell out a single penny. With hundreds of thousands breathing. ment options: the hemoperfusion “For those who are Towards the end of that week, in humanity and in God. “I am really grateful to my en- of Filipinos infected, it is easy “When I sought check-up at the (a treatment technique similar to in the same journey, she experienced difficulty in “Family ties were strength- tire PAGCOR family. I went to to get lost in despair. But as the Fe del Mundo Hospital in Quezon dialysis) to remove his blood clots; don’t lose hope. Have breathing that she was rushed ened. People became more the hospital without a penny in cliché goes, “what doesn’t kill City, I learned that I already devel- convalescent plasma therapy; and faith. And to those who to the Emergency Room of St. resilient, less materialistic, my pocket and I was discharged you will only make you stron- oped pneumonia. I was still in deni- steroids (dexamethasone). are going out, stay Luke’s Medical Center, where kinder, prayerful and more without paying for anything. Our ger.” Fortunately, thousands al so I went home after the consul- He availed all treatment plans safe by strictly follow- she underwent blood test, chest in tune with their Creator,” branch’s Health Services Divi- have also recovered from the tation. But on the evening of July 9, – which were all costly. The he- ing all the health pro- x-ray and swab test. she mused. sion assisted me and processed disease. Hence, in the midst of my breathing became more labored moperfusion alone amounted to tocols of the govern- “When I received my swab test “To those who are all needed documents,” she said. challenging situations, stories that my sister had to rush me to St. P50,000 per session; he under- ment.” results on August 12, my symp- in such situation, take Her message of hope to those of healing, hope, faith and re- Lukes’ Medical Center in Quezon went three sessions. His plasma He likewise ex- toms were already worsening. I courage. Don’t lose who are in similar situation: silience emerge. City, where I was admitted for over transfusion ranged from P30,000 pressed his gratitude was already weak, depressed and hope. Trust that God “Apart from God, we are nothing. Here are stories of five PAG- two weeks,” he narrated. to P50,000. On top of these, he had to all medical work- anxious. My pneumonia wors- will heal you and pro- Unahin natin Siya kasi mas COR employees who battled On July 10, Mendoza received to pay for the personal protec- ers – including PAG- ened by the sixth day of home vide for you and your nakakatakot kapag dumaan with COVID-19, held on to their confirmation that he was COV- tive equipment of the doctors and COR’s healthcare care and medication. Breathing families’ needs. Also, tayo sa mga pagsubok na faith, fought for their life, and ID-19 positive. “Sobrang bilis ng nurses attending to him. frontliners – who also became very difficult that I immediately seek medi- hindi Siya kasama, di natin emerged victorious. pag-progress ng symptoms. Nila- “My total bill upon discharge are putting their asked to be brought again to the cal help at the early on- kakayanin. Lean on to God gyan na ako ng nasal oxygen da- reached almost P1 million. But lives on the line hospital,” she said. set of symptoms so that and you will experience His hil sobrang hirap na huminga. I thanks to PAGCOR’s Healthcare everyday to During her hospital confine- COVID will not worsen,” healing power, peace, and also had blood clots and my fever Program, the EFMAP and the bring healing to ment, there was a time when she advised. comfort.” wouldn’t go down even with intra- PAGCOR management, my out-of- others. venous paracetamol,” Mendoza pocket expense was only around recalled. P200,000.00,” he said. Mendoza prepares From July 12 to 16, he expe- After all the medical interven- for discharge after No one is invincible rienced more severe symptoms. tions, he gradually recovered. “On over two weeks “They had to put on oxygen mask July 20, inalis na ’yung oxygen. in the hospital. Felicisimo C. Digo, Senior Security Officer, Casino Filipino Cebu Every morning, CF Cebu’s Se- While at the tent, I was having fe- Digo was finally discharged. nior Security Officer Felicisimo ver and severe dry cough. There “My total bill reached almost Luna together C. Digo tries to include physical were no comfort rooms nearby so P300,000. That’s why I Prelude to happiness with his wife activity in his routine to stay fit I had to go to the basement area am very thankful to the Arwin Paulo A. Luna, Public Assistant, and child. and healthy. But on June 10, af- with my dextrose attached. I felt PAGCOR management ter doing his morning exercises, like I was going to die that time as for our Healthcare Felicisimo Community Relations and Services Department he was drenched in rain. I was already having breathing dif- program, which re- Digo The next day, he woke up with ficulties,” he narrated. ally eased my financial If life is a grand orchestra play, patients and their companions – showered them with compassion, fever and severe headache. Little He was transferred to a COVID burdens during my and becoming a first time parent are required to undergo a swab love and generosity. “I realized that did he know that it was already ward only after two days. “I was hospital confinement,” is one of the main events, Arwin test,” he said. this COVID-19 virus will test your the start of his battle with COV- hooked to a dextrose and oxygen he shared. Paulo A. Luna of the Community And test they did. Unfortunate- limits. It will test your mind and ID-19. He initially took medicines tank and was given high-dose One of his greatest re- Relations and Services ly, on August 22, they received the body. But most of all, it will test for fever and headache. But his medicines. During confinement, I alizations during his hospi- Department could have most devastating news. your faith in God,” he shared. on-an-off fever and cough persist- experienced hallucinations, diffi- talization was the fact that chosen to be in com- “We were having lunch when the After two weeks in quarantine, ed, so he underwent a swab test. culty in urinating and bowel everyone can be infected mand of his music: hospital representative called. He Luna and his wife tested nega- “On June 17, 2020, Dr. Bahon- movement, loss of appetite and with COVID-19. “It doesn’t more straightfor- said, ‘Sir, nag-positive po kayo tive from COVID-19, hence were sua, our branch physician, in- sense of smell and taste that I matter if you are rich or poor. ward and less com- sa COVID-19 ng wife mo.’ At that able to take care of their newborn formed me of the positive result barely ate my food,” Digo added. Some who are even physically fit plicated. moment, I was out of words. I felt baby. of my swab test. I was shocked One of his most traumatic ex- can contract the corona virus,” But life – also like my world stopped. I came “Sa kapwa ko PAGCORians and scared upon learning the re- periences at the COVID ward was he said. unpredictable back to my senses only when I na dumaraan sa ganitong pag- sult,” he said. seeing two COVID patients die of “My message of hope to as it is – gave heard my wife rushing to our subok, huwag kayong mawawa- Digo was evacuated to Alle- cardiac arrest. my colleagues who are also him and his wife room crying,” Luna narrated. lan ng pag-asa. Sa ating buhay, giant Regional Care Hospital in However, in spite of his trau- battling with COVD-19: be a little prelude to the While Luna and his wife were bibigyan ka ng Diyos ng pag- Lapu Lapu City for treatment matic experiences, Digo is strong and fear not be- main event before they both asymptomatic and were al- subok pero sa pagharap mo sa together with Security Guard Ro- grateful for the kindness and cause God is always on could embrace their little bun- lowed by their barangay officials problemang ito, hindi mo napa- lando Aspan, who also suffered concern of his colleagues who our side to keep us safe. dle of joy. to undergo home quarantine, one pansin na gumagawa din ang from the same illness. brought him food, water and Pray and believe that “On August 20, I rushed my wife of the biggest challenges was not Diyos ng paraan upang bigyan “There were no available rooms fruits three to four times a you will be healed in Je- to the hospital after she experi- being able to be with their new- ka nang karamay. Sa halip na at the hospital upon our arrival week. The prayers of his rela- sus name,” Digo con- enced labor pains. She was about born son. magalit ka, lalo ka dapat ku- so we stayed at a tent outside the tives and family also helped in cluded. – Kristina Mae R. Arwin Paulo Luna stays to give birth to our first baby. But Fortunately, their family mem- mapit sa Kanya. Pray, hope and building which served as the hos- his journey to recovery. Ombao with reports from strong for his child. due to the COVID-19 pandemic, bers – including their neighborhood don’t worry,” he advised. pital’s emergency room extension. After 28 days at the hospital, Dr. Janice A. Saraza THE PAGCOR INSIDER 12 July-September 2020 FEATURE

A reminder of the Nayong Pilipino’s old glory Old historic site now a warehouse for relief goods estled near Ninoy Aquino Internation- was very expensive back then where volunteers repack goods bata ang nakikinabang sa dat- so it provided ordinary folks a for donation since the start of ing park, kundi pami-pamilya al Airport in Parañaque City, the Old Nay- chance see and experience the the enhanced community quar- at mg komunidad. Hindi man Nong Pilipino – or what was called the Nay- Philippines without leaving Met- antine in mid-March. siya binibisita dahil sa tour- ong Pilipino Cultural Park – used to be an emblem ro Manila. I have lots of happy Jurado said that although ist attractions, pinupuntahan and poignant memories there. parts of the park have been pa naman sya ng mga LGUs o of Filipino identity, culture and diversity. Although much of the physical demolished, some were put to representatives dahil kinuku- structures were gone, the memo- good use. The Vigan house be- ha nila dito yung ibang dona- The 22.3-hectare theme park sa isang araw lang. Yun ang ries stayed,” he expressed. came the stock room for sacks of tions. Higit sa lahat, may mga which opened in 1970, show- travel goals noong araw eh,” Twenty years later, Jurado rice and other items, including tao pa din sa Old Nayon dahil cased miniature renditions of Jurado recalled. and Amador went back to Nay- Personal Protective Equipment nandoon ang mga empleyado famous tourist sites in the coun- Amador likewise said that ong Pilipino not for a field trip and surgical masks for frontlin- ng PAGCOR na tumutulong sa try: the Mayon Volcano, Rice whoever came up with the idea but to serve as volunteers in ers. The old rooms were used kapwa Pilipino,” Jurado ex- Terraces, Vigan houses, Picnic for the Old Nayon park was way PAGCOR’s relief operations for as makeshift space for canned pressed. Grove, among others. It allowed ahead of his time because it was COVID-19. goods and noodles. Meantime, for Amador, Old Filipinos, especially children, to able to showcase the best the The former park is now con- “Nostalgic. Hindi ko na Nayon remains a happy place. “It discover their roots by showcas- Philippines had to offer without verted to a warehouse for PAG- matandaan ang hitsura pero is still filled with smiles and laugh- ing the beauty of the Philippines emptying one’s wallet. “Travel COR’s relief operations. This is nandun yung feeling na I had ter. Not my family, classmates and in one stop. a wonderful childhood dahil friends anymore, but the smiles of “Nung bata pa ako, mada- na-experience ko yung Nayon my PAGCOR family, colleagues, las kami pumunta sa Nayong noon. Pero ngayon, ibang ex- partner-beneficiaries, govern- Pilipino para sa field trip. Sim- perience naman kasi naka- ment staff, healthcare workers, ula nursery, kinder hanggang katulong tayo sa ibang tao. among others.” nag-prep. Nae-excite ako noon Yung sa tuwing may kukuha According to Amador, PAG- kapag pupunta doon kasi ng relief goods, sasabihin sayo COR is making a difference in parang isa siyang malaking ‘salamat’. Nakakagaan sa pa- the old park and hopefully, will playground. ’Yung feeling mo kiramdam na naging part ka be able to continue making a madami ka nang maiikot sa ng pag-serbisyo sa bayan,” Ju- difference in the lives of Filipi- Pilipinas. Yung tipong nakita rado expressed. nos. “It is a tremendous bless- mo yung Bulkang Mayon up- Since March 22, 2020, PAG- ing working in Nayon together close. Ang galing,” Sr. Editor COR and its licensees have been with my fellow PAGCORians. We and Technical Director Kayla going around Luzon, distributing were able to do so much because Jurado of Corporate Communi- food packs and medical supplies the spirit of family, community, cations Department shared. to frontline healthcare workers service to our country is always Meanwhile, Ferdinand Marcos and local government units who present in Nayon. The more Amador, Public Assistance Offi- are affected by the lockdown. things change, the more they cer of Community Relations and “Malayo ang nararating stay the same. That is Nayong Services also recalled an unfor- nung mga nilalagay dito na Pilipino for me,” he shared. gettable experience in the park mga relief items. Hindi na lang – Darren B. Agaton when they had their elementary field trip. “May lake ang Old Nayon and there was a structure in an island in the middle of the lake. We rented two rowboats to get to the island and took pic- tures. Unfortunately, iniwan ako ng mga best friends ko at binalikan lang nila ako after 20 minutes noong hinanap na ako ng adviser namin. It was one of my best memories there,” he shared. Yet Old Nayon’s glory ended when it was closed in 2002 to give way to the construction of a taxiway and service road for the Terminals 2 and 3 of the Ninoy Aquino International Airport. The attractions were then trans- ferred to Clark Freeport Zone in 2007. “Nakakapang-hinayang lang kasi hindi na mae-ex- perience ng mga bata. It’s one venue where kids will appreci- ate how beautiful the Philip- pines is. Mahangin, malilim, madaming puno. Iba din yung feeling na naikot mo ‘yung iba’t-ibang places sa Pilipinas

PAGCOR employees repack relief goods in what is now an office- warehouse complex. THE PAGCOR INSIDER 13 July-September 2020 CORPORATE DEPARTMENTS Riding the wave of the pandemic 1st Online Joint Marketing Conference tackles ways to adapt amidst the health crisis

he COVID-19 pandem- patrons can present official receipts of ic has opened doors to food and beverages purchased in ex- a new era for the gam- change for Free Bet Coupons and Slot T Machine credits. ing sector: the age of “sink- or-swim”. Like many strug- Diving into the digital trend MD also utilized social media to con- gling businesses affected by sistently reach out to both regular and the global crisis, Casino Filipi- potential customers. CF Ilocos Norte, no (CF) continues to tread the which resumed operations in June, even managed to tap new players through the waters of uncertainty in the branch’s Facebook page. new normal while striving to Email blasts, regular social media up- keep the corporation afloat. dates and query responses helped keep patrons posted while also boosting CF’s With casinos either closed or running online presence. on limited operations since the nation- MD is also planning to conduct social wide community quarantine took effect, media games for customer acquisition CF is yet to hit revenue targets set be- as well as a sponsorship of a nationwide fore the pandemic, when all were still un- E-sports tournament to be streamed live aware of what is to come. online as a way to digitally tap sports- Like what is done annually to discuss minded players. the current and projected situation of Apart from online platforms, operation- the branches, the Marketing Department al branches came up with conventional (MD) and CF branch marketing teams yet effective marketing strategies to im- gathered virtually from August 24 to 27 prove customer attendance. Text blasts, for the first Online Joint Marketing Con- telemarketing and even a rolling informa- ference. tion drive were employed to target the Led by MD officers and attended by less-tech savvy market. over 50 participants composed of branch MD also saw this opportunity to look Marketing heads, staff and concierge, into telebetting or remote betting through the conference discussed the branches’ proxies. While this is still under delib- setbacks and strategies to cope with the eration, MD sees this as a chance to tap wave of challenges brought by the pan- senior patrons who want to play but are demic. forced to stay home due to the community PAGCOR VP for Marketing and Enter- quarantine. prise Services Group Ricardo Faraon, “We are currently looking into phone who opened the event via Zoom, encour- betting so we can accommodate the se- aged the attendees to continue to “re- nior market in the current situation. This spond to the call of duty” as government was implemented in CF Heritage before employees. where those who cannot be physically “It is hard to inspire people in a situation present in casinos may have proxy bet- like this, but we have to carry on, cooperate tors. It works, but we still have to study and work together. Our duty is a noble act how we can regulate it,” MD Senior Man- for our families, for the company, and for ager Victor De Leon explained. the country,” Faraon said. Head above water A sea of challenges On the last day of the conference, CF The uncertain times look challenging Ilocos Norte Branch Manager Rodenmarx for CF branches, as most suffer from rev- Gatdula shared how the branch—which enue losses, or are limited by intermittent is one of the first ones to open, and had operations. Manila Grand Opera Satellite no COVID-19-positive cases-- coped with was converted into a quarantine facility PAGCOR’s Marketing Department during their virtual conference. the crisis. by the local government. CF Manila Bay, “We should always rise above the situ- which ceased operations during the lock- checks and contact tracing measures at the tage. ation and stick together. We can only down, left more than 500 PAGCOR em- entrance; frequent disinfection of gaming City-wide curfews became an opportu- move forward when we accept reality and ployees for branch reassignment. areas; provision of alcohols and sanitizers; nity to re-channel the influx of customers learn to adapt,” Gatdula shared. “Our duty and obligations as PAGCO- strict enforcement of physical distancing to different time slots. CF Bacolod for ex- Meanwhile, SOG 4 Branch Manager RIANs is to continue. The current situa- and installation of safety reminder post- ample, implemented the “Maagang Swerte Daniel Cecilio thanked the participants tion is beyond our control; that is why we ers in the casino premises. Promo” where gaming perks encouraged for the insights and best practices shared have to learn to adapt and do everything Some satellites like SOG 2 pushed the customers to play during early lean hours. throughout the event. we can,” Faraon expressed. safety measures even further by installing SOG 4, meanwhile, came up with the “Play “Madami tayo natutunan. Dalhin According to Faraon, setting feasible UV light disinfection equipment and tempo- More Win More” promo that entices pa- natin ang mga ito, and the skills we ac- targets followed by precise strategies will rarily disabling inter-branch assignments trons who will play on Mondays with bigger quired in our industry, so we can emerge position CF to endure the current situ- to limit exposure among employees. Mean- prizes. from this challenge,” he said. ation until it is able to bounce back. He while, CF Malate implemented QR Code- With branches required to operate at “The reality is, mahirap ang sit- reiterated that to achieve this, the com- enabled contact tracing method instead of a 30% capacity, players allowed to enter wasyon. The casino industry is strug- pany needs the collaborative effort of the having customers fill up forms manually. are only registered CF members and high- gling and many lost their jobs. Swerte management and employees. limit players. This helped increase the tayo dito sa PAGCOR. Let’s continue to be creative, reinvent ourselves and make “We have to set realistic goals before Rising opportunities number of carded CF players, as walk-in we can strategize. We have to have a During the conference, MD’s Assistant customers are required to sign-up. the most of what we have,” Cecilio added. stricter Player Monitoring System so we Vice President Hector Melencio urged The lack of available mass transporta- Likewise, VP Faraon acknowledged the will know our target market better and the marketing team to continue to “work tion paved the way for the provision of difficulties caused by the pandemic, and how much they can contribute for us to with the conditions that we are given, and shuttle services for patrons. Through re- commended everyone for their effort. achieve our targets,” he explained. come up with unique strategies and rev- quests or invitation, patrons can now be “When we come out of this, we should With the market’s current need for enue options for this unusual situation.” ferried from their residence to the casino. still be in the radar of our customers, “safe but fun” casino environment, the CF Indeed, adversity was seen as op- Furthermore, the halted food and kung hindi, mapag-iiwanan tayo. The branches implemented health and safety portunity as CF branches took physical beverage supply from regular food con- situation looks gloomy but this crisis is protocols to reassure its market: wearing distancing measures, limited operating cessionaires opened the doors for CF an opportunity to shine,” he said. of masks and face shields; temperature hours and reduced capacity as an advan- branches to come up with promos where -Kristine Irish D. Angeles

PAGCOR participates in nationwide earthquake drill Despite the Covid-19 pandemic, an online quiz bee on September the National Disaster Risk Re- 7, followed by a webinar on duction Management Council Earthquake Preparedness and (NDRRMC) and the Office of Civ- Response in the New Normal il Defense (OCD) conducted the on September 8. The activities 3rd quarter Nationwide Simulta- culminated on September 10 neous Earthquake Drill (NSED) with the ceremonial pressing of 2020 from September 7-10, 2020. the alarm button at 2:00 P.M. PAGCOR was one of the govern- streamed live via Facebook, ment agencies that participated Youtube and Zoom, to signal in the activity. the start of the drill. – William P. The NSED commenced with Ernacio and Leo Carmelo F. Balajadia THE PAGCOR INSIDER 14 July-September 2020 CORPORATE DEPARTMENTS CMED conducts competency enhancement activities for employees o help enhance the competencies of the Compliance Monitoring and Enforcement TDepartment (CMED) personnel, its Enforce- ment and Training Section (ETS) in coordina- tion with the Training and Development Division (TDD) of the Human Resource and Development Group (HRDG) conducted competency enhance- ment activities. CMED’s Senior Managers special assignments and subse- identified three elements of the quent examinations before and competency framework that after each course. need enhancement. Based on The program successfully these needs, the ETS designed trained three batches with 20 the following courses: English participants each during the third Grammar Refresher Course, quarter of 2020. The activities Theories on Motivating and De- were designed to enhance the veloping Others, and Overview knowledge and skills of CMED on Data Collection and Analysis. personnel assigned in the corpo- The Competency Enhancement rate office, licensed casinos, bingo Activities (CEA) is a program im- venues, offshore, online, and pok- plemented via zoom application. er gaming sites. – Joanna Mateo and It provides CMED personnel with Marie Bernadette Odoño Virtual Instructor-Led training for CMED personnel introduced CMED’s Enforcement and Train- To make it more engaging, the ing Section (ETS) introduced a program includes activities and new program platform called the icebreakers in between mod- Virtual Instructor-Led Training ules. Additional exercises will (VILT) to ensure that the train- also be provided using Google ing needs of personnel are met Forms which can be accessed and their competency gaps are via shared links. addressed through online train- A total of ten batches will be ings and Competency Enhance- made available for 400 Bingo ment Activities (CEA). Monitoring personnel from Sep- The first program that was con- tember to October 2020. Other verted into VILT was the Income programs in the pipeline to be Determination and Compliance developed into VILT are the ID- Monitoring Program (IDCMP) – CMP Traditional Bingo, Online Electronic Bingo Course. The said Gaming and Poker, Offshore program runs for three hours Gaming, Casino Table Games with live discussion and interac- and Slot Machine Courses. tion between the participants and – Maria Eliza Perena resource persons via zoom. and Jennyline G. Cortez

How to be productive during quarantine period

After more than six months provides a sense of accomplish- since the Inter-Agency Task ment. Force (IATF) placed Metro Ma- 7. Physical exercise. Physi- nila and other provinces nation- cal activity has a lot of health wide in community quarantine benefits. It helps in weight because of COVID-19 pandemic, management, reduces our risk many Filipinos were forced to of heart diseases, and improves stay at home. our mental health. But Filipinos, resilient as 8. Organizing the home. they are, always find ways to Keeping your house tidy and make the most of their time well-organized can help allevi- in quarantine. Here are some ate depression and stress. activities that can make your 9. Playing games. Games Modernized CMED contact “stay-at-home” routine more (whether board or video exciting: games) help improve coordina- information database initiated 1. Family bonding. Filipino tion, problem solving skills, and families are known to have suggest that cooking and bak- concentration. They also help CMED’s Administrative Division (ASD) in monitoring probable strong and closely knit ties. ing reduce stress and anxiety. improve social skills. – Maria spearheaded by Senior Manager or suspected COVID-19 cases This is the time to bond with 4. Reading. Reading books Eliza Perena and Fatima Talag Richard Benedict P. Lawan, ini- in CMED, Assistant Vice Presi- your families by doing things and magazines makes us em- phatic, keeps our brain healthy, Sources: CNET.COM/ Orientation tiated the modernization of the dent Robert C. Lucquiao and together like eating, watching Marketing department’s Contact Informa- Vice President Dondi A. Orlina movies and shows or playing reduces stress, and helps us https://l.facebook.com/l. tion Database. tasked the Administrative Divi- your favorite board games. sleep better. php?u=https%3A%2F%2Fwww. Said database was initially sion to conceptualize its own 2. Gardening. Many stud- 5. Watching movies/Listen- cnet.com%2Fgoogle- ing to music. Watching movies amp%2Fnews%2Fwhat-to-do-during- done to facilitate the prepara- procedure for contact tracing. ies have shown that being with quarantine-12-fun-ideas-to-keep- tion of Polymerase Chain Reac- The system includes assigning nature or doing things such as or listening to music helps in re- you-busy-at-home-this-summer tion (PCR) Test schedules and personnel from each division gardening can improve not only lieving stress. These activities https://l.facebook.com/l. provision of transportation to to conduct contact tracing and your mood but also your blood provide entertainment, help php?u=https%3A%2F%2Fwww. regulate emotions, and promote orientation. personnel who will undergo PCR monitoring; conduct of inter- pressure and heart rate. It also agency%2Finsights%2Fproductive- tests. views or PCR test to probable lowers your stress hormone happiness and relaxation. things-to-do-at-home-or-in-quaran- Important employee informa- patients, Person Under Investi- levels and over time, can lead 6. Arts and crafts. Engag- tine tion was gathered for ease of gation (PUI) and Person Under to a longer life. ing in arts and crafts project https://www.orientation.agency/ improves creativity and pro- insights/productive-things-to-do-at- communication, information dis- Monitoring (PUM); self isolation 3. Cooking and baking. home-or-in-quarantine? semination, work delegation and and quarantine; and prepara- Cooking and baking encourage ductivity. Art makes us more https://www.cnet.com/google-amp/ contact tracing. tion of weekly monitoring report creativity. These activities also observant, enhances our prob- news/what-to-do-during-quarantine- Meanwhile, to support the on the status of personnel. make people feel good about lem-solving skills, boosts our 12-fun-ideas-to-keep-you-busy- Auxiliary Services Department – Jennyline Cortez and Joanna Mateo themselves. Some studies even self-esteem, reduces stress and at-home-this-summer THE PAGCOR INSIDER 15 July-September 2020 CORPORATE DEPARTMENTS FMED’s Engineering personnel take TESDA Online Courses ngineering Section personnel of the Facil- VID-19 Preventive Measures in ities Management and Engineering Depart- the Workplace”. ment (FMED) made the work from home ar- Courses being considered to be E taken in the future are those re- rangement during quarantine period a suitable lated to waste management and time to avail of online courses offered by the Tech- disinfection, sustainable develop- ments in the workplace, house- nical Education and Skills Development Authori- keeping services, among others. ty (TESDA). TESDA currently offers 68 free online courses, some of Out of the 17 Engineering per- were the “Heating Ventilation which are applicable for office sonnel who were slated to take and Air Condition”, “Electri- work while others are for entre- TESDA online certificate cours- cal and Electronics”, “Perform- preneurial endeavors. Courses es, seven already received their ing Solid Waste Management offered are completed at one’s certification. in the Workplace”, “21st Cen- own pace and can be taken at Among the courses found to tury Skills (for office adminis- the comfort of one’s home. be useful for FMED personnel tration)”, and “Practicing CO- – Teodoro Victor S. Ela III

VP RICK FARAON Faraon had nowhere to go but ager. All my years in the compa- to me, when nobody wanted to nasa PAGCOR ako, I will focus up from there. In 1994, he was ny, I kept my record clean, wala be associated with me kasi bad- on Marketing. When I retire, I From Page 20 promoted as Treasury Adminis- kahit written reprimand. Down shot ako sa management. I real- will go back to the academe,” he time, kanya-kanyang diskarte trative Supervisor in Casino Fili- na down ako,” he expressed. ly appreciated that despite that, added. ang mga teller kung papaano pino Heritage and later on a new He considers that period as she expressed her trust and con- Faraon, just turned 60 this mage-encash. Walang standard position in the department that the “darkest days of his career fidence in me,” he shared. year and may be close to retire- procedure,” Faraon said. would handle the department’s in PAGCOR”. In 2011, after serving his sus- ment. But he says that market- The PAGCOR management administrative side. “During that time, my father’s pension, Faraon was assigned in ing still keeps him going. “It decided to track top-performing In 1996, he was assigned in words kept me going. He said, HR’s Training Division as Assis- keeps you anticipating because tellers, or the ones with the least Casino Pavilion as Casino Host, ‘okay lang madapa, basta sigu- tant Manager and found himself the scene is always changing. records of shortages and sur- where he served for four years. raduhin mong nadapa kang doing what he does best: teaching. We’re always devising and test- plus. Two names with pristine Faraon would always say, “Mas nakatingala, kaysa nakatayo “Doon sa training, na-prac- ing,” he said. records stood out: Ricardo Far- makukuha mo lang ang pulso kang naka-yuko dahil sa hiya,” tice ko yung aking number one According to Faraon, he owes aon of Silahis and Marie Velasco ng branch kapag nakapag-tra- shared Faraon. “You make deci- love, which is teaching. Again, his knowledge in Marketing to of Pavilion. baho ka sa branch.” True enough, sions and take responsibility for I was in the branches, meeting PAGCOR’s previous MD bosses, The two were then tasked by his experience in the branches your actions and accept the reper- people, delivering lectures and whom he considers as “Masters” the management to do a Manual earned him the Assistant Branch cussions,” he added. seminars. It was like starting in the business. on encashment transactions. Manager position in Casino Fili- Faraon also said that the anew,” Faraon recalled. His advice to the younger gen- This would later be adapted by pino Tagaytay in 2000. people who still believed in him eration of PAGCORians: “Try the management and become Rising from the ranks, Faraon helped him a great deal during Devout Marketer your best to learn from the cur- the Standard Teller Procedure became Branch Manager of CF those trying times. “It was a big In 2012, after a year in HR, he rent leaders. Learn from their for all Casino Filipino tellers all Pavilion in March 2010. help for me that there were still was offered the Senior Manager decisions and grab every oppor- over the country. people who believed that I can still position in MD. tunity to work with them,” he as- Faraon together with Velasco Strengthened with faith contribute to the company despite “Noon pa mang nagsisim- serted. were tapped by the Human Re- Successes never go without everything,” he recounted. ula pa lang ako sa PAGCOR, In conclusion, Faraon men- source Department as resource setbacks. Two decades into his “In the middle of my suspen- even only on a committee level, tions the Bible, like he usually persons and trainers. For Fara- service in PAGCOR, Faraon sion, I received a call from some- exposed na ako sa market- does: “All the apostles lived day- on, it was both a proud and hum- shared – without going into de- one in HR reassuring me, after ing. From Tagaytay to Pavilion, to-day with the real ‘Master’; bling experience. tails – that he “encountered a I’ve served my suspension, I am marketing na ang hina-handle because the best way to teach “Andoon ako, a neophyte tell- crossroad where he took a risk, welcome to join their division,” ko. My exposure to marketing is not by giving lectures, it is by er, barely three-years on the job, made a decision conflicting with revealed Faraon, adding that goes way back and that’s how living what you intend to teach, training long-time tellers, lectur- company policies.” the gesture moved him deeply the people from MD got to know especially when it comes to val- ing them and forcing them to un- “I was suspended for 90 days. and boosted his morale. me and so they offered the job to ues and ethics. Values are not learn habits that lead to short- From Branch Manager, I was re- “Lilibeth Lazaro of HR was me,” recounted Faraon taught – they are caught.” ages and overages,” he said. verted to Assistant Branch Man- the very first person to reach out “I love Marketing. Hangga’t – Kristine Irish D. Angeles

VP DONDI ORLINA GM REDENTOR RIVERA ways supported its workforce in terms of compensation and From Page 20 From Page 20 other incentives. I have always compliance of the licensees. It because this will help me evalu- seen the concern of PAGCOR, was a continuous improvement ate and validate proposed pro- not just in realizing its eco- of things that needed updating grams related to our opera- nomic targets but securing the and enhancement. This, I be- tions,” Rivera furthered. welfare and well-being of all its lieve has and will always be my VP Rick On life lessons, Rivera said he employees.” motivation to stay with PAG- Faraon (left) believes in the power of spiritu- COR to help in any way I can in and VP ality, hence, he always starts his Philippine gaming Dondi Orlina improving its regulatory func- day with a prayer. viewpoints tions,” shared Orlina. (right), with “As each new day begins, I When asked how PAGCOR Office of the thank God for the gift of life. I Another adjustment from his CEO Chief of has evolved from the time he gaming to regulatory assign- Staff Arthel ask for guidance for the things joined the agency up to now, Ri- ment was the loss of gaming tip, Caronongan. that await me for the day,” he vera narrated that PAGCOR has which was exclusive to gaming shared. progressed so much through the personnel. “That was the time team as we managed to make pine gaming landscape has now Being a devoted family man, years. “If we compare the agen- when I lost my tip,” he laughed. things work.” changed. But while competition Rivera offers all his hard work cy’s current revenues from the “But it turned out to be a wise Guided by years of experi- is ever present, Orlina sees this to his family. “Everything is last five years, the corporation decision,” Orlina added. ence in the gaming industry, as an opportunity. meaningless without them. They has already achieved so much. His career continued to flour- Orlina emphasized the impor- “PAGCOR’s revenues has are my inspiration. My work, Our contributions to the nation- ish. In 2013, he became the Com- tance of good leadership and been continuously growing de- meanwhile gives me the oppor- al government have significantly pliance Monitoring Head/Man- management. “For me, an ef- spite the existence of different tunity to share my talents to the increased,” he said. ager for the casino licensees in fective leader or manager is licensed casinos nowadays,” he company and to the country. My With the COVID-19 pan- the Entertainment City; Senior someone who is people-orient- explained. softer side also goes to other demic, Rivera said that it is Manager from 2015 to 2016; and ed. He should have the passion As for the corporation’s reg- people. I find joy and fulfilment imperative to create an envi- CMED’s Assistant Vice President for a cause that is larger than ulatory authority, Orlina be- if I become an instrument for ronment where both employees from 2016 to 2018. he is. Without this, he will not lieves that it has become more helping others, be it in their ca- and guests feel safe and se- His dedication, loyalty and make courageous and difficult systematic and guided by regu- reer improvement, financial or cured. “The strict adherence to hard work did not go unnoticed decisions and will not carry latory manuals compared be- spiritual needs,” Rivera said. safety protocols is encouraged as he was eventually promoted them into action. Also, a good fore. “But I firmly believe that a unceasingly. The branch has to Vice President of the Moni- leader should know how to nur- gaming law should be enacted Staying for good provided all personnel with the toring and Enforcement Group ture the strengths and talents to further strengthen our regu- When asked if he ever thought materials, equipment and con- (MEG) in 2018. of his people. He should know latory function,” he said. about finding better opportuni- stant reminders to safeguard Leading MEG, Orlina shares how to build teams committed As the industry finds ways to ties elsewhere, Rivera said he us from the possible spread that personnel competency was to achieving common goals,” he survive amidst the COVID-19 always chose to stay. of the dreaded virus. We have one of the major challenges that said. pandemic, Orlina believes that “PAGCOR offered benefits added these programs to the they had to overcome. “Since it is best to positively accept the that no other company could existing marketing programs the department was new back Changing gaming situation and find ways to inno- offer. Besides, all my children to ensure the safety of employ- then, hiring the right person- landscape vate while ensuring the safety finished their studies from the ees and customers, hence bring nel to be part of the monitor- Unlike before, when PAGCOR and security of the playing pub- compensation and benefits back more customers to the ing team was one of the biggest used to monopolize gaming oper- lic and gaming personnel. that I received from PAGCOR. gaming areas,” Rivera added. hurdles. I commend the whole ations in the country, the Philip- – Ciara M. Tanchoco The top management has al- – Ciara M. Tanchoco THE PAGCOR INSIDER 16 July-September 2020 BRANCH HIGHLIGHTS Anniversaries CF Ilocos Norte celebrates 28th anniversary trange as it may seem to be in high spirits in the midst of the global pandemic, CF Ilocos Norte pushed through with its 28th anniversary Scelebration as an expression of gratitude to the employees behind the branch’s success. A week before the celebra- tion, CF Ilocos Norte was lean- ing towards postponing and even foregoing the event due to the threats of the pandemic. The management however de- cided the celebration need not be grand. During the anniversary, Branch Manager Rodenmarx Sta. Cruz Church Parish Priest Rev. Fr. Rudsend P. Paragas (2nd from left) Gatdula expressed his gratitude receives personal donations from CF Winford. to the employees for their hard work, dedication and sacrifices. He encouraged everyone to con- tinue responding to the call of CF Winford celebrates service to the country and to one another. Food packs and health and SOG 1 anniversary safety kits were distributed dur- tocols and a registry of contact PAGCOR Board and Manage- ing the simple ceremony. Hand- numbers, which might come in ment continue to work tirelessly with donation outs on health and safety pro- handy in times of emergency were to ensure that all PAGCORians also distributed to employees. are provided with a safe work- PAGCOR Chairman and Chief place, continue to receive their to pandemic victims Executive Officer Andrea Do- salaries and benefits, tested and mingo conveyed her apprecia- treated in case of infections and CF Winford made an extra by Parish Priest Rev. Fr. Rud- tion of the employees’ efforts most importantly, lined up to be meaningful celebration of the send Paragas. in a message that was read by among those prioritized to re- seventh anniversary of its pre- Representing General Man- Senior Branch Administrative ceive vaccinations, once avail- cursor – Satellite Operations ager Jethro Chancoco during Manager Randy Chua. able,” cited Chairman Domingo. Group (SOG) 1 – last July 1, the event were Casino Opera- “The contributions of CF Ilo- Furthermore, Domingo as- 2020 by turning over personal tions Manager Ruel Santos, Pit cos Norte to our country’s socio- sured that the employees’ deter- donations to the Santa Cruz Manager Raul Leo Olaguera economic programs have surely mination in continuing to serve Parish for the indigent victims and Senior Administrative Of- gone a long way in alleviating the public despite the challenges of the pandemic. ficer Nelson Roman. the hardships of the marginal- of unusual times will not go un- The donations were received – Nelson L. Roman ized sectors of our society. The noticed. – Floresco A. Soriano

MWR CORNER CF Tagaytay CF Winford “No Name” squad organizes rules inaugural inter-branch Mobile Legends tilt “Padyakan” Team “No Name” from CF nila Bay, who gave his col- Winford earned the prestige leagues something to enjoy at bikers of being declared the first home as the COVID-19 pan- MWR Inter-Branch Mobile demic forced the government To stay fit and healthy amidst Legends champion after de- to order the temporary sus- the COVID-19 pandemic, CF feating more than 30 squads pension of casino operations. Tagaytay’s Morale, Welfare from other branches in the Following the huge success and Recreation (MWR) Coor- popular online game last Au- of the event’s initial staging, dinators Assistant Security gust 18, 2020. a second run was conducted, Officer Adrian Sobrepeña and The winning team asserted and on September 15, 2020, Teller Exequiel Gementiza or- its supremacy in the said elec- “No Name” again scored ganized an activity that will Kawit, General Trias, Amadeo help reduce their risk of health tronic sport (E-sport) event back-to-back championships. require minimal expense but and back to Tagaytay). Their problems associated with a sed- and conquered their equally- “We decided to share the maximum gains for one’s phys- last trip was from Tagaytay to entary lifestyle. In a lot of Asian skilled gamers that included excitement with the other ical and mental health. Amadeo, Indang and back to countries, the bicycle has be- its branch mate “Bratinella”, branches in Luzon, Visayas They gathered 11 branch Tagaytay route. These trips come a primary means of trans- which wound up in sixth place. and Mindanao to lure more employees, both novice and cy- were scheduled in areas under portation, recreation and sport. The inaugural tournament players who are affected by cling enthusiasts and formed the General Community Quar- As an outdoor activity, cy- commenced last July. the lockdown to the tourna- the “Padyakan” Bikers. antine (GCQ) and Modified GCQ cling with a group requires dis- “No Name” was ably ment that has become livelier The Padyakan Bikers ini- (MGCQ) classifications. Other cipline, intensified awareness steered to the title by team as it is being livestreamed by tially went on a trip around routes are now being planned and a specific decorum. To be leader, Nurse Kelby Reynaldo shout casters,” Olano said. Tagaytay area. As their stam- before the year ends. able to enjoy it, one must be Glori. His teammates were Mobile Legends is a game ina increased, they took the The members of the cycling mindful of others and always Security personnel SS1 Rich- that features two opposing Cavite loop (Tagaytay, Silang, group believe that as an aerobic observe road courtesy. ard Osi, SS2 Carl Andales, teams defending their respec- Dasmariñas, Imus, Bacoor, activity, biking or cycling can – Eliza A. Dela Cruz SS2 Rommel Mabborang, SS2 tive forts so as not to be taken Toshiro Acay and SS2 Von Al- over by their opponents. dwin Vargas. – Kristoffer Jake B. Pasano CF Winford The Mobile Legend Tour- with reports from Shella Lyn S. nament was conceptualized De Guzman, Divina Gracia M. Escala bikers stay active by avid gamer, Dealer IV and Froilan Q. Olano amid quarantine Froilan Olano from CF Ma- The threat of COVID-19 and the strict quarantine restrictions in the National Capital Region did not prevent avid bikers from CF Winford from pedal-pushing just to stay in tip-top shape. Meanwhile, those who could There was no other way the not join their fellow bikers cycling enthusiasts could keep made it a point to push ped- themselves healthy and ac- als in solitude to stay fit. Many tive than hitting the road while even outperformed themselves, Team ‘No enjoying the scenery of the boasting of their achievements Name’ places they visited. Biking also as reflected in their respective dominated the strengthened the employees’ bike apps. competition. camaraderie. – Shella Lyn S. De Guzman THE PAGCOR INSIDER 17 July-September 2020 BRANCH HIGHLIGHTS

CF Davao’s Treasury Department holds online seminar on Stress Management

CF Davao’s Treasury Depart- ment held an online seminar en- titled “Coping with Pressure and Setbacks” on August 31, 2020. The online event which was held via zoom was conducted by the daughter of Treasury Officer Lene Babela, Aya Daisa Babela, a Leadership Development Man- ager from a well-known interna- tional tech company. With the aim of helping Trea- sury personnel handle stress at work, the seminar highlighted COVID-19 situation. oneself. She emphasized that the importance of understand- Babela shared that the ulti- keeping a positive attitude at all ing the cause of their stress to mate goal of managing stress times is one of the best ways to properly address these stress- is being able to balance time beat stress, both at work and at Safety practices adopted ors at work, especially amid the for work, personal life, and for home. – Jamila Faye L. Basa in CF Angeles On July 17, 2020, CF Angeles like social distancing, wearing temporarily halted its opera- of masks and face shields, and Customer Service seminar in CF Davao held tions once again after some frequent sanitation. Employ- of its personnel were infected ees were also advised to follow To provide excellent customer with COVID-19. home-to-office and vice versa service amid the pandemic, CF Upon resumption of op- routine while Daily Symptoms Davao conducted the “Customer erations on July 27, 2020, the Monitoring Report became Service in the New Normal Semi- branch implemented strict mandatory for reporting em- nar” from September 7 to 11, 2020. health and safety protocols ployees. – Marjorie DC. Yandan The seminar tackled the needs of Casino Filipino customers be- fore and during the pandemic, and how to address these chang- ing needs. A detailed discussion of the moment of truth cycle in the new normal was presented, which covered all possible interactions between the customers and the service providers – from the mo- It also emphasized the impor- The seminar was a joint effort ment the customers hear about tance of health and safety mea- of the Branch Marketing Divi- the casino up to the moment they sures in delivering exceptional sion and the Branch Trainers’ leave the gaming area. customer service. Committee. – Marion P. Muchillas

CF Davao Nurse serves as Army Reservist during pandemic As the number of COVID-19 tional Airport during his day-off. cases in the country continue to “I always believe in service rise, President Rodrigo Duterte above self. I always want to help called on the Army reservists the community by volunteering. to augment help from medical Committing my time and energy frontliners. to something I am passionate CF Davao Nurse Victor Medra- about continues to motivate me no, an enlisted medical personnel to make a difference. I will al- under 602 Technical and Service ways be honored and proud to Brigade since 2017 (catering to be part of Armed Forces of the medical, dental and legal mis- Philippines Reserve Command sions), volunteered as a Nurse as Second Lieutenant,” Medrano augmentee at the Davao Interna- shared. – Idy C. Rodriguez

CF Ilocos recognizes “Hero of the Week” Recognizing the employees’ tocols of the branch. They were dedication amid challenging also asked to participate in the times, Casino Filipino (CF) Ilo- branch’s various initiatives, par- cos Norte honored deserving ticularly in the suppression of branch personnel through the COVID-19 contagion. “Hero of the Week” program. Surprised and honored by The first three winners were the recognition accorded by the Dealer IV Victor T. Cerna of the branch, Cerna, Limbona and Gaming Division, Messenger Aquino expressed their commit- Ricky Limbona of the Adminis- ment and support to CF Ilocos trative Division and Slot Opera- by helping uphold the welfare of CF Malate adapts tion Officer I Rolando Aquino of their colleagues. Slot Machine Division. The “Hero of the Week” award to the new normal The simple awarding ceremony was launched to encourage em- CF Malate adapted several minders were likewise placed was held during the Branch Man- ployees to continuously practice preventive and innovative in all entry points. Standing agement Panel (BMP) meetings health and safety protocols to measures to comply with the sink counters with soap and on September 9 and 23, 2020. The fight COVID-19. It acknowledg- new normal, as quarantine re- toilet paper were installed three employees received plaques es and rewards employees for strictions eased up and casino outside the Mabini Street en- of recognition and tokens of ap- their commitment in keeping the operations gradually resumed. trance, strategically located preciation from the members of workplace and personnel safe. Prior to the opening last June, near the Transportation Sec- the BMP, headed by Branch Man- CF Ilocos Norte remains to all areas of the casino were dis- tion and the underground ager Rodenmarx P. Gatdula. be COVID-19 free as of writing, infected. parking area. During the awarding, Gatdula a feat that would not have been Meanwhile, during the lock- A new employees’ entrance thanked the awardees for their possible without all personnel down in July and August, sani- with separate entry and exit dedication in exercising the doing their share in guarding the tization was done every three points was also constructed. – various health and safety pro- frontlines. – Floresco A. Soriano days. Health and safety re- Ana Liza V. Baliao THE PAGCOR INSIDER 18 July-September 2020 BRANCH HIGHLIGHTS CF Olongapo adopts new marketing campaign theme After intermittent operations Branch Marketing and Con- due to community lockdowns, CF cierge headed by Senior Branch Olongapo is bullish in rebuilding Assistant Manager Cherryl casino gaming through its CO- Dacua sponsored an employees’ VID-19 Inter-Agency Task Force orientation on Customer Service (IATF) compliant marketing cam- in the New Normal, where the paign, “Funtastically Safe and Ex- new face of customer service citing Gaming & Entertainment”. amidst COVID-19 pandemic was “Our campaign is about wel- imparted to branch employees. Branch frontliners listen to SBAM for Acting BM Bobby Paterno, Jr. presents coming guests back to our casi- Marketing Cherryl Dacua as she discuss- Complementing this campaign the P10,000 cash award to the grand SBAM for Marketing Ching Dacua no, and to show them the fantas- es the 10 best tips on Customer Service was the launch of CFO Radio winner of the tournament in the new awards the SM Appreciation Night first tic experiences they’ve missed as under the new normal. which constantly reminds ca- normal. prize worth P10,000 cash. well as the moments that bring sino guests and personnel about us together – all in a safe and our customer service brand that health and safety protocols. Slot Machine promos held trusted gaming setting. Besides differentiates us from the compe- our health and safety protocols, tition,” Acting Branch Manager – Joseph M. Salenga After getting the go signal to tribution to the net income was our “Bating Filipino” promotes Rafael B. Paterno, Jr. said. Photo: Charina Luna resume operations, CF Olon- P92,806.30. Also re-launched was gapo launched its slot machine the SM Appreciation Night held (SM) promotions to pump-prime last September 7 and 21 where CF Olongapo launches in-house radio slot attendance and slot plays. P27,000 cash prizes and loyalty The branch re-launched the credits where given away. To constantly remind pa- maintaining social distancing, CFO Radio is part of CF Olon- Slot Machine Tournament in the The Slot Machine Tourna- trons and guests about the disinfecting procedures, wear- gapo’s initiatives to give the new normal on September 5, and ment and Slot Machine Appre- importance of following the ing of masks and face shields in branch a new look in the new 19, 2020 with over P33,000.00 ciation are bi-monthly events in required health and safety pro- the casino premises as well as normal. The branch likewise worth of cash prize and market- CF Olongapo. Strict health and tocols, CF Olongapo launched reminders on curfew and bor- instituted renovations in the ca- ing premium giveaways. safety protocols were followed an in-house radio on August 1, der restrictions. It also broad- sino like upholstery, repainting, The tournament increased cus- on both events. 2020. casts the branch’s marketing installing light fixtures and table tomer attendance by 44% com- Dubbed CFO Radio, it plays and promotional programs to shields as it embraces the new pared to days without events. Text: Cherryl Pelayo-Dacua and Joseph a voice-over announcement on keep customers updated. normal. – Cherryl Pelayo-Dacua Notably, the participants’ con- M. Salenga; Photos: Charina Luna CF Tagaytay gives high-risk employees option to work from home The “Work from Home (WFH) ees who are at great risk of now be gleaned from the daily cus- concept has been practiced by contracting COVID-19 with an tomer attendance at the tables. business sectors even prior to option to work remotely. Customers were guided ac- the pandemic. This arrangement The 14-member work from cordingly by the team regarding allows an employee to work from home team, headed by Casino strict on-site health protocols an alternative place using tele- Operations Managers Rodrigo mandated by the Inter-Agency communication and other com- delos Santos and Royden Jo- Task Force on Emerging Infec- puter technologies. seph Ligot, reconnected with tious Diseases. This included al- Since there is a great risk for the branch’s regular patrons lowing only customers between senior citizens, immunocom- and communicated with poten- 21 and 59 years old to visit. With promised and pregnant employ- tial customers in preparation CF Tagaytay’s health and safety ees to report for their regular for the branch’s reopening last measures and transparency, Information video on health duty, CF Tagaytay’s Operations September 2, 2020. customers have responded posi- and safety protocols Department gave their employ- Success from their efforts can tively. – Melody V. Dacanay CF Tagaytay organized a branch welcomed back its pa- production team that handled trons on September 2, 2020. Digital contact tracing at CF Tagaytay the information video of the The concept and storyboard branch’s safety and health sani- used in the video was based on How do we conquer the unknown? As an additional precautionary mea- tation protocols as required by the Proposed PAGCOR Resump- Just like in an experiment, the story sure, CF Tagaytay’s Branch Manager the Inter Agency Task Force for tion of Operations Action Plan. of COVID-19 virus is one of trial and Victor Crisostomo spearheaded the the Management of Emerging In- Among the highlights are the error. We started out by restricting launching of the Digital Contact Tracer fectious Diseases (IATF). screening of customers and em- movements through lockdowns; went Application for the branch last Septem- The said video premiered on ployees, safety protocols to be through different phases of commu- ber 14, 2020. The branch Information CF Tagaytay’s Facebook page observed within the PAGCOR nity quarantine; and prohibited mass Technology personnel provided assis- alongside with its marketing premises – on workstation sanita- gatherings. tance in downloading the application campaign. This coincided with tion, regular table games and slot All these safety nets were done to re- for employees. Quick Response (QR) the timely declaration putting machine operations, concierge, duce COVID-19 cases to manageable levels. Now- Codes were also installed in all offices and stra- Tagaytay City under the less treasury, security, sanitation, and adays, wearing of Personal Protective Equipment tegic areas within the casino for the employees restricted Modified General housekeeping, among others. (PPE), face masks and face shields, and gloves and guests to easily provide contact tracing de- Community Quarantine as the – Ronald C. Melendres have become a norm. tails. – Eliza Anza-Dela Cruz

to share our blessings especially to those living in rela- for snacks; cook different Finding opportunity tively remote areas, far from markets and retail stores. dishes for my family, and For three consecutive weeks we managed to distribute desserts after a hearty in adversity basic food items to several families. Their smiles and meal. I also became a certi- The COVID-19 pandemic has changed how we see things words of thanks were priceless! True enough, it is in- fied PLANTliner, collecting in a more restricted setting. Nature regenerated after deed happier to give than to receive, and ultimately it and planting indoor and strict lockdowns were imposed. The virus may have is in giving that we receive. This is our humble way of outdoor plants. However, claimed lives but it also taught us to value what we have: coping with the pandemic.” the most important and our family, friends and life’s simple joys. productive activity that While we are still adjusting to the new normal, many Simon Jude Paredes, kept my whole family busy businesses and places are still in partial operations. Pit Officer during quarantine was our Sporting events, mass and social gatherings are either “As a volunteer fire fight- daily devotion and Bible limited or strictly prohibited. Even schools shifted to ei- er, I have attended a series Study via zoom meeting.” ther online or blended medium of instruction. And while of seminars on “Preventive frontliners battle with the dreaded virus, we anxiously Steps in Person under In- Jonna E. Quillope, Security Staff II stayed at home and confronted another villain – bore- vestigation/Person under “Long before the pandemic hit us, I saw how lucrative dom. Monitoring (PUI/PUM)” and the beauty industry was. So I thought of developing a So, how did you cope during the quarantine? Let’s “Disinfecting procedures for business as a reseller of beauty products. Discounts and take a look at what kept some CF Tagaytay employees both open and closed envi- freebies accorded to members only, coupled with amaz- busy during the quarantine. ronments” – all held at the ing testimonials and positive feedback lured me even fur- Parañaque City Hall. I was ther to the business. Since Lally Q. Lacaden, Dealer also part of the team that the product did wonders “This pandemic was all too disinfected Las Piñas and for me, I started offering sudden and unexpected. We are Parañaque City government it to friends and relatives. fortunate to have saved some- offices and other major Met- It never failed to deliver thing for the rainy days. . But we ro Manila thoroughfares. its promise of beauty and can never be fully happy knowing The Bureau of Fire Pro- additional income as well. that some members of our com- tection also requested our Not only did my products munity cannot even afford to buy presence to augment front- bring so much joy to my their basic needs. The ayuda (fi- line health monitoring.” satisfied customers, it nancial aid) from the government also helped us achieve fi- was not enough to tide them over Gloria D. Caraan, Pit Manager nancial freedom during for the succeeding days, weeks “Quarantine days brought me different opportuni- quarantine.” or months. So our family decided ties. I’ve learned to bake pastries, breads and cookies – Ronald C. Melendres THE PAGCOR INSIDER 19 July-September 2020 BRANCH HIGHLIGHTS

SOG4 employees participate in the online Customer Service Training program Binan Satellite Amid changing work conditions and routines, learning still con- tinues for SOG 4 employees as employs safety practices they took part in the first-ever online Customer Service Train- to combat COVID-19 ing (CST) program spearheaded by the Marketing Department. SOG 5’s Binan Satellite em- globe, Binan satellite employ- Prior to the conduct of said ployees engaged in a “bayani- ees engaged in a bayanihan program, branch facilitators han” act to help promote vital act and collectively instilled from all Casino Filipino branch- health protocols in their work- discipline in observing the es and satellites had an online place. much-needed health protocols conference last August 14 to- Led by Pit Manager Rolly in their workplace. gether with some Marketing De- Dizon, the employees joined For their health protocols, partment representatives. hands in setting-up acrylic Pit Officer Arlene Macaraeg, Purely online and self-paced, barriers in their lounge and constantly reminds employees the training’s objective was to dining areas. Sofa sets and of- of the need for social distanc- nurture the knowledge and at- fice tables were also fixed with ing, sanitation and proper titude of frontline personnel and said protective shield to ensure personal hygiene. She also bring their customer service everyone’s safety. organizes Zumba and stretch- skills to greater heights. Having their own version of ing sessions during breaks to Employees from each division combating the spread of COV- minimize the ill effects of the primarily Gaming, Slot Machine, ID-19 which has wrecked havoc pandemic on the employees. Security, Treasury, and Market- across every continent of the – Ben-Hur S. Enriquez ing were chosen to take part in the one-of-a-kind training setup. The program was conducted by SOG 5 carries on despite batch starting with the officer and supervisory-level members pandemic setbacks of the Branch Marketing Com- mittee, followed by rank-and-file Just like the other CF branch- to adjust to the new normal. members and selected person- es and satellites nationwide The usual practices and pro- nel from each division. affected by the pandemic, SOG cedures were modified to align “We would like to achieve 5 has formulated ways to rise with the health and safety pro- maximum participation from from the setbacks brought by tocols. our employees, and so we decid- the global health crisis. Zoom, Messenger group ed to do it by batch. Moreover, Gaming and non-gaming calls, Microsoft team and other we also considered the work objectives and videos which are yung mask at face shield na- simulations relative to the digital platforms have been schedule which is very fluid un- the core modules of the program. tin and all the challenges na discharge of the employees’ utilized in the dissemination der these circumstances,” said The online orientation also na-experience natin ngayon, duties and functions were con- of information and to facilitate SOG 4 Branch Manager Daniel served as an avenue for the fa- we should not forget to smile”, ducted systematically for them discussions. – Ben-Hur Enriquez Cecilio. cilitators to entertain questions shared a personnel from Slot After finalizing the list and and interact with the attendees. Machine. schedule, the program kicked-off “Sobrang tumatak sa akin The participants also submit- with the first batch having their iyong Customer Service is not ted a written output within a online orientation and overview just a department but an atti- week’s deadline in response to of the training via zoom last Sep- tude. That should be our mind- the questions posted about the tember 13, 2020. set. Also, yung ‘Smile behind videos they have watched. The facilitators presented the the mask’. Kahit gaano kalaki – Juan Carlo B. Cervo

SOG 4 prepares for resumption of casino operations Before opening its doors to its ing Section of the branch while trons is a great challenge nowa- valued customers and patrons, the survey forms shall be admin- days, not only for SOG 4 but all SOG 4 thoroughly checked its istered in cooperation with the CF branches. “But with the collab- sites at Citystate, Madison, Branch Security Division. With orative efforts of the Branch Mar- Tropicana Sta. Mesa, and Pan this, customers shall be asked keting Committee, SOG 4 came Pacific to ensure the safety of its to answer survey forms upon en- up and shall implement its local customers and employees. try and the Marketing personnel marketing promos and programs Informative posters and LED shall encode their responses to for premium players at Citystate displays were posted in strate- the system on a daily basis. and Madison satellites,” he added. gic places while enough alcohol “We are very thankful to Vice The committee is planning and sanitizers were made avail- President Ricardo Faraon of the to implement more marketing Town Center Satellite puts able for both customers and Enterprise Services Group, Assis- promos in the coming months employees. Physical distancing tant Vice President Hector Melen- to boost the branch’s key per- premium on safety protocols measures and arrangements cio of the Marketing Department, formance indicators and help were also done to avoid local and Officer-in-Charge Leni Villa- achieve its targets for the re- Town Center Satellite puts equipment at the 2nd floor transmission and infection. flor of the Information Technology maining months of 2020. The premium on the promotion of stairway into an annex of the Moreover, with the initiative Department for choosing us as the said promos shall observe the a safe workplace as it adopted main employees’ lounge where of the Marketing and Informa- pioneer branch for this system. health and safety standards, various health practices to high health and safety stan- tion Technology Departments, Through this, we will be able to primarily the no-contact guide- guard employees and guests dards are being observed. the online COVID-19 Customer monitor our customers and also line. against COVID-19. In addition, the satellite’s fe- Symptom Monitoring System update their membership profiles “During our committee meet- Under the able leadership male workers, led by perennial (later renamed to Casino Cus- for contact tracing purposes,” ings, we always keep in mind the of SOG 5’s Branch Manager Best MWR Muse contender, tomer Information System) was Branch Manager Daniel Cecilio practical definition of marketing Jun Cabigon, the said satellite Dealer Jenkin Cipriano, lent first tested at Citystate and Mad- said. which is to profitably satisfy our successfully transformed what a more orderly and feminine ison Satellites. The said system According to Cecilio, keeping customers,” Cecilio expressed. used to be a canned space of touch to the lounges. shall be handled by the Market- customer loyalty and inviting pa- – Carlo B. Cervo debris and decommissioned – Ben-Hur S. Enriquez THE INSIDER July-September 2020 For the Love of PAGCOR f there is something that they share in common, it is the fact that they started small in a government firm that is teeming with people of diverse background and talents. I After all, standing out in a large crowd is like looking for a needle in a haystack. But their humble beginnings did not hinder these three PAGCOR executives from pursuing greatness. As they reached the summit of their career in PAGCOR, they are constant reminders to every PAGCORian that success is not elusive for those who work hard to reach their dreams.

Blessed for Success Destined to lead Embracing loyalty,

Marketing VP Rick Faraon anaging one of Casino Filipino’s (CF) top per- challenges and change recounts tough journey to the top forming gaming venues may be a constant chal- Mlenge. But with General Manager Redentor Rivera “The world is changing, and we must change ho is the first marketer? at the helm, the branch continues to exceed expectations with it.” – Ragnar Lothbrok Ricardo Faraon, Vice President of PAG- and hurdle the ever-changing gaming landscape. “WCOR’s Enterprise Services Group would Rivera’s fruitful career in the gaming industry start- ust as Charles Darwin theorized that only the ask his staff in the Marketing Department (MD) dur- ed in 1992. While on vacation from his work abroad, he most adaptable species survive, Vice President ing his lectures on Marketing, or to anyone who would met some friends working in PAGCOR. They told him JDondi A. Orlina believes that adapting to change “buy” his favorite riddle. about the working conditions, incentives, and competi- is the only way to survive – either as an individual or People who know him well enough would know the tive compensation package that they were receiving, as an organization. answer: the serpent in the book of Genesis in the Bible, which he realized would allow him to provide for his His open-mindedness and adaptability – among oth- when it successfully marketed the forbidden fruit to Eve. family without having to leave the country. er positive virtues – served as the launching pad of his For someone who has studied the Bible nearly word These things prompted him to join the state-gaming long and fruitful career in PAGCOR. for word, Faraon says he has learned and loved mar- agency. From an Internal Security Staff in Casino Filipino keting not by the book, but through more than three “Nothing really beats working in your own country and (CF) Pavilion in 1990, Orlina now helms the Monitor- decades of experience in PAGCOR. not having to leave your family. As a parent, I wanted to ing and Enforcement Group (MEG), which ensures be with my children in their growing-up years,” shared that all gaming licensees are in constant compliance In the beginning Rivera. with PAGCOR’s regulatory processes. Faraon’s religious upbringing made him want to ini- Rivera started as Finance Clerk (Pay Class 3A) But just as great power comes with great responsi- tially pursue priesthood. He was exposed to the church when he joined CF Angeles. After two years of hard bilities, Orlina confessed that being promoted to such at a young age as his mother, a “cantora” or church work, he was entrusted the Acting Finance Officer po- position meant experiencing a new learning curve. singer, would always tag him along during masses. sition and eventually held the Teller position after two “When I became MEG’s Vice President, one of the ma- Faraon eventually studied to become a priest and took months. In 1996, he was transferred to CF Heritage as jor challenges was leading the Information and Tech- Philosophy in Colegio San Juan De Letran, and Reli- Vault-in-Charge but was reunited with his CF Angeles nology Department (ITD) because this department is gious Education in the Dominican House of Studies in family with his promotion as Treasury Officer in 1998. highly technical in nature. Although I have a back- Sto. Domingo Church. His passion for excellence eventually gave him more ground in casino management systems, my IT knowl- However, teaching was his first love. In 1982, he career opportunities. In 2002, he became the head of edge is very limited, considering that most of the IT joined the academe and taught Theology in Letran Col- Treasury Section at CF Mimosa. “It was an assignment lingo is composed of so many acronyms,” he laughed. lege Calamba, Siena College, and Angelicum College. that came with huge challenges and opportunities, I was However, with the help of his competent Senior Man- Seven years into teaching, Faraon decided to look for responsible for my Division and I became part of the agers and IT Head, he was able to institute improve- greener pastures and better opportunities. Branch Management Panel,” recalled the gaming official. ments and modernization in ITD PAGCOR-wide. “I al- In 1989, “Father” – as he is fondly called by his fel- After eight years, he returned to CF Angeles as Se- ways do my best to learn new things in order to come low PAGCORians – tried his luck in government ser- nior Branch Administrative Officer. up with informed decisions,” he said. vice. He was 29 years old when he applied for a job in “In 2010, I was promoted as Senior Branch Admin- PAGCOR, which he recounts as very memorable. istrative Manager for Bingo, Marketing and Enter- Early years in PAGCOR “I will always remember the time I took an exam in tainment. This position expanded my horizons since Orlina believes that he could not have competitively PAGCOR, and what our proctor said: PAGCOR values my concerns became more focused on attracting and performed his huge responsibilities if not for his long honesty. Sa dami ng kinuha kong exam, kahit sa bringing customers to the casino.” years of experience in gaming operations. seminaryo, hindi ko ‘yon narinig. That stayed with Rivera’s rise to the top continued in 2013 when he was Just a year after he was hired as Internal Security me since,” Faraon recalled. promoted to Branch Manager of Satellite Operations Staff, he was promoted to Dealer/Table Games Super- With just a few vacancies available at the time, Group 3 after 21 long years of outstanding service. visor in CF Pavilion – a position he held for nine years. Faraon considers himself lucky to be hired as a Vault The following year, he came full circle when he re- In 2000, he was promoted to Pit Supervisor in the same Clerk in Casino Filipino (CF) Silahis. His tasks how- turned to CF Angeles as Branch Manager to lead his branch until 2005. ever, were far from what he used to do in his previous first branch of assignment to greater success. Another career milestone came when Orlina became job as an educator. “When I was promoted to Branch Manager in 2014, a Pit Manager of CF Parañaque from 2005 to 2008. “Taga-buhat ako ng tokens and coins. Masakit we had to deal with three concrete obstacles – Repub- While in that position, he was also detailed from 2005 sa katawan, nakakapagod talaga. Kasama na rin lic Act 9184 (Government Procurement Reform Act), to 2007 as Officer-in-Charge of Thunderbird Eastbay, doon ang taga-timpla ng kape at taga-masahe ng road repairs in front of the casino, and the unavail- Rizal and Thunderbird, La Union, which were under mga boss. Galing ako sa teaching, siyempre na- ability of a parking area. Being able to overcome these the supervision of CF Parañaque. culture shock ako,” Faraon said. obstacles had driven me to withstand the challenges Looking back, Orlina shared that one of his memo- The job was tough, he said, but not tough enough to of heading the branch and becoming more responsible rable experiences while in gaming operations was make him give up. in realizing the expected outcome of our operations,” when he received the Model Employee Award in 1999. said Rivera. He was then a Table Supervisor at CF Pavilion. “De- Committed to winning With his exemplary performance, Rivera was pro- cember 2004 was also another proud moment for me With the expansion of CF Silahis and CF Pavilion moted to General Manager three years later. With him because I was part of the Pavilion family as a Pit Su- came mass promotion in the agency. After two years at the helm, CF Angeles has become one of the top per- pervisor. CF Pavilion was then branded as CF-5vilion as clerk, Faraon then advanced as Teller in the Trea- forming CF branches. because we were the pioneer branch to achieve P5 bil- sury Department – also a challenging job but would “The gaming business requires highly competitive lion income,” he reminisced. eventually open new doors of opportunity for him. leaders and workforce. You need to have a strong resolve “It was difficult being a Teller kasi, kapag na- and a big heart to conquer the challenges,” he said. From operations to regulatory functions short ka, you have to pay for the shortage with your Rivera added that the gaming arena is so vast and With his long years of exposure on the gaming floor, own money. Kapag nag-over ka naman, the excess is sometimes dominated by technology. “You need to Orlina became well-equipped when he was detailed to goes back to PAGCOR. This was the period na ang have a full understanding on how casino operations the Licensed Casino Enforcement Department (LCED) mga shortage ng teller, P10,000, minsan P100,000. evolve through new knowledge, and by utilizing the dif- from 2008 until 2013. The management was alarmed. It reached a point na ferent platforms including seminars, trainings, trav- “I suppose the thing that kept me going was when kapag na-short ka, salary deduction or worse, termi- els, and online information. So during my spare time, I transferred from gaming operations to the regula- nation,” he shared. I watch videos on business, personality development. tory side of PAGCOR. As one of the pioneers of the It turned out, he said, tellers had no standard and I also enjoy discussions on topics that are related to Compliance Monitoring and Enforcement Department streamlined procedure to follow. “Unlike ang dealer, casino operations. I keep myself abreast with current (CMED), we were faced with many challenges, espe- may two-month training, ang teller wala. At that trends like economic progress, both national and local cially in implementing regulations and monitoring the ...... VP RICK FARAON P15 GM REDENTOR RIVERA P15 VP DONDI ORLINA P15