DOLPHIN ENERGY’S NEWSLETTER

March 2018 Issue 42

Reservoir Management Optimization Project Adapting to future challenges

Dolphin Energy Abu Dhabi Science A Day In The Life Reservoir Management Marks 10 Year Gas Festival 2017 Of Budoor Helal Optimization Project Production Milestone

p02 p18 p25 CAPTURED TOC Issue 42

COMPANY COMMUNITY COLLEAGUES Welcome to this issue of Dolphinsight.

This year kicked off with is viewed primarily online a great start and our 2018 by our employees, we Annual CEO Staff Meeting felt it was time to make allowed employees to come a few amendments to together and recognize those the design and layout. who had completed 5, 10 TOC and 15 years’ service to the This issue sheds light on company, learn about new lots of new and exciting 01 company developments, initiatives taking place across as well as updates and the company. We hope 02 03 initial findings from the you enjoy the read, and recent Engagement Survey. as always, welcome your feedback and suggestions. As you may notice, the look and feel of our newsletter Sincerely, has been slightly enhanced. The Dolphinsight Team Now that the newsletter

FROM PAGES FROM PAGES FROM PAGES 02—16 17—19 20—24 Dolphin Energy Marks 10 Year Dolphin Energy Marks Abu Dhabi Science A Recipe for Success! 10 Year Gas Production Festival 2017 Gas Production Milestone Milestone Show Your Creativity Zayed Heritage Festival In November, employees in the UAE He continued, “Each of these examples – and Industrial Water Management Ladies Sports Day and Qatar marked 10 years of natural there will be many others you can recall – has Project (IWMP) Completion Dolphin Energy Sponsors gas production with ceremonies in the required collaboration, teamwork and trust. Gulf Green Turtle Project Welcoming Moza Al Hameli Dolphin Energy Scoops Gold company’s HQ in Abu Dhabi, Taweelah These are essential elements in any strong Donation to ‘Dubai Cares’: A Day In The Life and Dolphin Energy Tower, Qatar. partnership and they have become part of Service Awards given to mark Kenya Educational Program Of Budoor Helal the fabric of Dolphin Energy, helping create Annual Staff Meeting The celebrations complemented an email one company, one team, working together.” sent by the CEO, Adel Ahmed Albuainain, The CORE Project update to all staff earlier in the month. In that note, Mr Albuainain went on to pay tribute to Mr. Albuainain cited how the Dolphin Gas the company’s employees stating, “You The CORE Project at ADIPEC 2017 Project has grown in stature, prestige and are all important members of our family. reputation over a decade of operations You understand what is required to be Shareholder Visit and and played an important part in balancing successful and over the past 10 years Technical Review of the demands of diversification and the you have delivered time and time again. Emergency Pipeline Repair march towards a low carbon future. System

Interview with Ajlan “During this time we have met our customers’ “we have met our changing requirements by sustaining Khalifa Al Qubaisi customers’ changing CAPTURED exceptional levels of plant reliability and First Place in National Day availability to deliver vast volumes of natural requirements by sustaining Shooting Championship gas, supported important programs and initiatives that foster societal development exceptional levels of Interview with Tarek El-Kilany and environmental stewardship and created plant reliability and employment opportunities that have Senior Management availability to deliver vast Visits DOL-1 helped drive nationalization and long-term prosperity and growth,” Mr Albuainain said. volumes of natural gas…” HR&A Launches Maktabatna (‘Our Library’)

A Week with TOTAL

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“This positive mindset will sustain us for the next decade and beyond and I would like to take this opportunity to thank each and Industrial Water Management every one of you for making the Dolphin Gas Project and Dolphin Energy one of the Project (IWMP) Completion best companies, not just in the region, but In December, Dolphin Energy became the Company (QCON) for the detailed the world. Congratulations to you all.” first company worldwide to develop and Engineering, Procurement and Construction. use evaporation technology to remove the Adding his remarks, Hassan Al-Emadi, the Kinetic Hydrant Inhibitor (KHI) from produced With the completion of the IWMP, four GM-Qatar, expressed his appreciation for water streams with the completion of the more objectives had been achieved: another remarkable and significant milestone Industrial Water Management Project (IWMP). in the history of the company, “This milestone demonstrates Dolphin Energy’s capability Initiated in December 2013, the project to operate efficiently, safely and reliably. removes KHI agents and oil from • Cost Reduction through Every employee and contractor has made produced water flow, reduces the volume the reduction of up to this achievement possible by executing of wastewater being injected, maintains their duties safely and in accordance with 40 m3/hr of desalinated the quantity of water reused for irrigation the company’s procedures and guidelines. and decreases the volume of water water purchased from I would like to thank and congratulate purchased from external sources. all our employees and contractors for external sources their commitment to working safely.” The development of the IWMP saw a multi-phase approach which included early • Environmental research and development efforts taken up protection through with global partners and research institutes to identify the most suitable technologies for a 50% reduction in our specific needs, a front end engineering water re-injection design package for KHI removal, oil removal, and water reuse processes, and the award in onshore wells of two major contracts to Veolia HPD in Spain for the supply of the Evaporator Package • Compliance with new and to Qatar Engineering and Construction regulations issued by Qatar Petroleum for removal of KHI from reinjected water streams

• Reputation of our company as a pioneer in applying advanced technologies for KHI removal

Since the start of gas production in July 2007, the completion of the IWMP marks the fifth major expansion project completed by Dolphin Energy’s - Projects Division in Qatar. The previous projects included: Common Low Sulfur Condensate Storage & Export Facilities, Tie-in to the Common Sulfur Plant and Ras Laffan Terminal Operator, Export Gas Compressor Facilities Upgrade Project and Third Party Gas Interconnecting Pipeline and Facilities Project. Congratulations to all the teams involved.

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Dolphin Energy 201 Service Awards Scoops Gold given to mark Annual

On December 6th, Dolphin Staff Meeting Energy won gold at the annual In February, more than 200 long term Middle East Public Relations service awards were given to UAE and Association (MEPRA) Awards Qatar based employees to mark five, 10 ceremony. The company picked and 15 years commitment to the company. up top spot in the Internal The awards were given at this year’s Communications category for annual staff meeting and comprised the communication program one of the largest batch of awards given In Qatar, the GM, Hassan Al-Emadi, delivered a welcome developed and implemented since operations began in 2007. note to employees in Qatar in support of The CORE Project. In his welcome note, the company’s and recognized all divisions CEO, Adel Ahmed Albuainain addressed and departments for their “We are delighted to have been recognized all employees in the UAE and thanked commitment and hard work. by our peers in the communication all divisions and departments for their industry who understand and appreciate efforts. He acknowledged that 2017 had He also spent some time the value of effective communication in been particularly challenging but lauded reiterating the need to remain helping deliver tangible business results,” the company’s response to unforeseen focused in the year ahead. explained Stefan Batory, Communications challenges that placed unprecedented Mr Al-Emadi also highlighted Advisor and communication lead for The pressure on the organization. the positive response of all CORE Project in the UAE. “We competed Qatar based employees against other prominent companies and PR “When we spoke last year, I said that 2017 and took the opportunity agencies for this award and are extremely would be another challenging year; the to thank everyone for their satisfied that our efforts have been industry was undergoing significant change hard work during 2017. From left to right: Mohamed Lari, Mohammed Bakari, Fares Chemouni and Stefan Batory recognized and rewarded in this way.” and we would need to adjust. We have done so in many ways from delivering cost savings Both events in the UAE Expanding on the Program, Danna to implementing new digital and technical & Qatar also featured a Al Mutawa, Head of Public Relations, initiatives. What we didn’t know then was series of presentations which who is leading the communication efforts that other circumstances would challenge us; highlighted the latest company in Qatar added: “From the outset our but it was very pleasing to see that our spirit developments in HR&A, HSE&S, primary objective was to keep employees and our commitment to being one team drove The CORE Project, as well as informed, encourage participation and the perfect response,” Mr Albuainain said. the 2018 company strategy. reward people for a job well done. Internal communication is about ensuring employees are engaged, they are given sufficient information to execute their responsibilities and are then recognized for their efforts. We think we have done that effectively.”

The MEPRA Awards are the region’s most prestigious for the public relations industry. Dolphin Energy was one of 18 companies to have received a Gold Award at the ceremony. For the 2017 Awards Program, there were more than 220 entries with 182 companies shortlisted for an award. This year’s judging panel comprised 30 prominent PR practitioners who acknowledged winners for being best in class and demonstrating excellence.

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Changes to The CORE Project The CORE Project Registers Steering Committee: Strong Savings in 2017

In November, our CEO Adel Ahmed The CORE Project, Dolphin Energy’s cost Albuainain announced changes to savings program, registered more savings The CORE Project Steering Committee. in 2017. US$43.9 million OPEX was saved last year, more than the US$40.1 million OPEX Effective from 1st December 2017, saved in 2016*. CAPEX savings totaled US$19.3 Chief Financial Officer, Obaid Al Dhaheri assumed the responsibilities million in 2017 and US$30.8 million in 2016. of Chairman with Jassim Al Jasmi, SVP Technical Services Upstream, Writing to colleagues in December, taking on the role of Vice Chairman. Obaid Al Dhaheri the Project’s new Chairman of the Steering Writing to colleagues, Mr Albuainain Committee, said: “This is a *OPEX savings in 2016 and 2017 said: “I would like to take this very impressive result and a opportunity to thank Hassan Al-Emadi, strong reflection of the fact that were recorded against the General Manager-Qatar, and Fares employees have fully committed Chemouni, SVP Corporate Affairs, to the Project and adopted a approved 2016 OPEX budget as in their capacities as Chairman culture of cost consciousness. the baseline - US$505 million. and Vice Chairman respectively Our bottom up approach has and for the support and direction been extremely effective and they gave the Project. Both took we will use this platform to drive on their responsibilities well before more savings in 2018. This we officially launched CORE and year our OPEX budget will provided invaluable support and be US$427 million, which is advice on the direction our cost Obaid Al Dhaheri Jassim Al Jasmi US$28 million lower than the saving efforts should take.” 2017 budget and US$15 million “ lower than the 2017 forecast. ...the fact that we reached Thanking his predecessors, Obaid the target of 250 cost saving Al Dhaheri said: “I would like pay “While we anticipate much lower tribute to Hassan and Fares for their non-routine OPEX in 2018 due initiatives five months early contribution to the program. Both to a reduced shutdown program was a great demonstration have been instrumental in delivering in 2018, we still need to focus strong results, along with members on saving costs elsewhere across that despite some difficulties of the CORE team and Champions, the business. In addition, we we were able to sustain high need to ensure we deliver all and Jassim and I will do all we can levels of commitment. to maintain the same focus as we committed milestones of the strive for more success in 2018.” captured 281 roadmaps are delivered. At the time of writing, “Obaid and Jassim will help re-energize 28% of all of these committed milestones are still outstanding. efforts and inject some fresh impetus, ” momentum while maintaining a strong In 2018, the Project will also focus on process level of continuity.” Mr. Albuainain added. improvement, a change in direction and one needed to In addition, Ali Al Mansoori and push the program forward. Ahmed Al Mawlawi have joined the Steering Committee while To that end, Rasheed Al-Rasheed Firas Al Zubi assumes the role of has been appointed as Program Program Director to oversee the Director to oversee the new cost savings element of the project. strategy, assisted by Nimer Ibsais in Qatar and Tarek El-Kilany and Jacques Seguin as Program Managers.

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The CORE Project Shareholder Visit and Technical Review at ADIPEC 2017 of Emergency Pipeline Repairs System Details of The CORE Project were shared with the (EPRS) Project participants at last year’s Abu Dhabi Petroleum Exhibition and Conference (ADIPEC). Two presentations – “Maximizing On 20 – 23 November, of its kind since the Project Cost Efficiency & Enhancing The Culture of Cost Dolphin Energy conducted started, to assess the current Consciousness Through Workforce Engagement’ and a shareholder visit and status of the Project including ‘How The CORE Project is Helping Drive a Culture of technical review of the technical solutions for Continuous Improvement’ – were prepared by Shahla Khan company’s Offshore pipeline repair, project status and Israa Al Saadi, with the support of Stefan Batory. Emergency Pipeline Repair and upcoming challenges. System (EPRS) Project. “The Shareholder Review They were delivered on November 14 & 15, 2017 by Team commended the Project Shahla Khan so that those attending the session could Representatives comprising Team for the achievements learn more about Dolphin Energy’s approach to cost the Shareholder Review Team so far and concluded that savings and to embedding a culture of cost consciousness visited subcontractors 4C the technical and commercial across the company. Each contributed to the ADIPEC Solutions (in Norway) and status of the Project is Technical Program’s ‘People & Talent’ session. Subsea7 (in the UK) both well under control while of whom are fabricating the highlighting the challenges “It was an opportunity to from the first presentation,” main subsea repair tools. and tasks to be completed This includes the fabrication during the next year until share our insights with explained Khan. “Many of 3 Nos. 150 tonne subsea EPRS readiness by late conference delegates and wanted to know about our Handling Frames (pictured 2018,” added Zuarub. below) and a hyperbaric trade professionals across approach and whether welding habitat used to repair The next year will see the the oil and gas sector and it was a one-sized fits all the Dolphin pipelines on completion of fabrication of all the seabed. The team also subsea tools, the completion the response was extremely approach to cost savings.” visited Statoil’s EPRS base of construction of the Marine encouraging, especially in Norway. Base located at KIZAD as well as the establishment Since the Project started in 2016, the CORE team has “The Handling Frames are the and set up of all Procedures been keen to share its experiences with other sector latest generation of subsea and Contracts needed to based companies, many of whom have then sought to repair technology in the complete the EPRS Project. introduce similar programs. “We have always been happy world and are a result of the to ensure others benefit from our experience and by talking close relationship we have openly and engaging with other companies in this way, we developed with Statoil which have enhanced our reputation and demonstrated what it runs the world’s center of means to be a leader among our peers,” Khan added. expertise for subsea pipeline repair. They are exchanging technical information on subsea repair technology with us which has been extremely insightful and beneficial,” explained Anwar Zuarub, SVP Projects. The visit was concluded by a two day in-depth Project Technical Review, the third

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Interview with Ajlan Khalifa Al Qubaisi Senior Vice President Marketing & Commercial

1: What is the significance of building and maintaining 3: What were some of a strong relationship the highlights of the with our customers? survey findings?

The Dolphin Gas Project was made We are very proud of the results possible because our customers because they show improvements showed confidence in us by committing continue to be made. We achieved to 25 year term agreements, even a new, high score (8.6 out of Members of the Marketing & Commercial team meeting before we commenced operations. 10), which according to industry with customers, as part of the Multaqa initiative. This was a very strong platform on benchmarking is excellent. which we could develop and maintain The findings reflect the significant solid relations with our customers. efforts undertaken to address areas 4: What are some of the major 5: Based on your experience, I always keep in mind that a good for improvement that were highlighted initiatives undertaken by what are the some of the relationship takes a long time to build, previously. They also illustrate we the division over the last two best principles to achieve but can be broken in an instant. As have reached a high level of maturity such, it is very important to develop and sophistication in our relationships years that have helped drive and maintain an excellent mutual trust and respect to build a long with major customers in the region. your business relationships? customer experience? lasting, fruitful business relationship. Once we received the results, we In line with The CORE Project, the Professionalism, respect, teamwork 2: Tell us more about the discussed all issues highlighted with 2017 Survey was conducted online and a “can-do” positive attitude. our customers and ensured regular Customer Satisfaction Survey. instead of face to face interviews by follow ups and resolutions to the third party suppliers. This not only raised actions were implemented. To help develop closer relationships helped utilize internal resources, but with our customers and in the interest ensured zero costs for the company of continuous improvement, we without impacting the survey launched the fourth satisfaction survey Customer Satisfaction Survey Scores: structure, confidentiality and targets. in 2017. It is a prime example of the importance we place in receiving We also increased the extent of and acting on customer feedback. interaction and coordination with our customers by introducing Al Multaqa, The survey’s areas of focus were: an event which takes place twice a commercial relations, maintenance 2017 8.6 year and brings together our customers programs, operational relations, safety under one roof for discussions, an and environmental protection, and the ideas exchange and developing ways overall perception of Dolphin Energy. 2014 8.4 to improve matters where required.

We also launched an exclusive email 2012 7.9 platform called ‘Al Darwazaa’ which is dedicated to sharing information with our customers. It also serves 2010 6.9 as an invitation to engage with them in the interests of maintaining open and transparent communication. Ajlan Al Qubaisi, SVP Marketing & Commercial We have introduced ShareFile, an IT application for data communication, which allows for safe, secure and encrypted transmission of confidential and sensitive information among our customers.

The CEO and members of Senior Management pictured with our customers at ADIPEC 2017.

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Senior Management Interview with Tarek El-Kilany Visits DOL-1 Senior Advisor, Corporate Procurement & Contracts On 14th November, our Mr Al-Emadi congratulated Dolphinsight sat down with Tarek El-Kilany, VAT General Manager - Qatar, the offshore employees Implementation Project Manager, to understand more together with Ali Alrahbi, for their hard work and COO Upstream and other dedication and delivered about the new VAT (Value Added Tax), which was members of the upstream an encouraging message implemented across the UAE starting 1st January, 2018. senior management team that stressed the need to travelled to the DOL-1 continue safe operations and production platform to thank maintain safety principles, 1. How would you describe employees for their part in procedures and practices. VAT in simple terms? achieving 10 years without a lost time incident (LTI). Certificates of Achievement VAT is a consumption tax that were presented to all. applies to goods and services. VAT is collected in each transaction of a supply chain process to account for the value added at each stage of the supply chain. As such, VAT is First Place in National Day borne by the end consumer, while Shooting Championship: suppliers act as collecting agents. 2. How much is the VAT and Dolphin Energy’s female demonstration of both when will it become effective? shooting team were proud to teams hard work, and a Ameera Ahmed, win first place in the National celebration was held at The VAT approved by the GCC Day Shooting Championship, the company’s offices to Captain of the female governments is currently agreed at which took place at the commemorate their efforts. team stated: “We are so 5% (Standard Rate). However, certain Caracal Shooting Club on proud to have won. It goods or services shall be either 13-27 November 2017. Commenting on the victory, ‘Zero Rated’ such as oil and gas, Participating in the event for Ameera Ahmed, Captain of took months of practice education, healthcare or ‘Exempted’ the second time, Dolphin the female team stated: “We and hard work.” such as domestic transport, financial Energy’s ladies were joined are so proud to have won. services and residential rent. by their male counterparts, It took months of practice each of whom participated and hard work. On behalf The UAE and Saudi Arabia were in separate rounds. Overall, of the entire team, I would the first GCC countries to apply both male and female teams like to thank Dolphin Energy’s VAT at the beginning of 2018. performed very well, with management for being so Female Team: The rest of GCC countries are the male team reaching the supportive from the very Roudha Al Hosani expected to follow suit shortly. semi-finals, while the female start. This wouldn’t have Ameera Ahmed team scooped first place! been possible without Sakina Al Aidarous their support and care.” Basma Al Seraidy 3. Does the VAT This win and overall Hessa Al Ajami Implementation Project performance was a clear Congratulations! Ayesha Al Hammadi cover Dolphin Energy’s Shaima Al Awadhi Upstream business? Male Team: Adel Albuainain Yes it does. Dolphin Energy’s upstream Khalid Al Marzouqi departments were involved during Obaid Al Dhaheri the downstream implementation of Mohamed Al Mazrouei VAT. Using their input and applying Ahmed Al Shamsi assumptions based on our consultant Khalifa Al Buainain expectations, the work performed Nadeem Al Katheeri downstream covered our upstream Khaled Al Seyabi operation as much as possible. Abdul Aziz Al Badi Work continues upstream and minor Saif Al Zaabi adjustments may be necessary Khaled Al Naqbi once the law is passed in Qatar.

Dolphin Energy’s female shooting team receiving 13 the award for winning first place 14 COMPANY Issue 42

4. How has Dolphin 8. What adjustments need Energy prepared for to be made to our day-to- the new VAT system? day operations as a result of the VAT process? A Project Management Team from various impacted departments was For the procurement of goods formed to manage the implementation and services, prices received from of VAT across Dolphin Energy’s suppliers excludes VAT. VAT is paid business with the assistance of from funds outside the contract PriceWaterhouseCoopers (PwC). prices upon receipt of a Tax Invoice from a FTA Registered supplier. The Project commenced in October 2017 and we registered with the Upon processing invoices for goods Federal Tax Authority (FTA) in November, and services, each department will prepared all necessary VAT templates have to state the Place of Delivery and processes, modified our automated (UAE, GCC or other) on each systems and trained employees Goods Receipt or Service Entry A Week with TOTAL: involved with the execution of VAT, Sheets. Finance will then calculate which continued in early January. the VAT using the applicable Tax Three members from Upstream Operations’ Technical Services Department Code at the invoice posting stage. (TSD) visited TOTAL headquarters and laboratories from 20th to 24th 5. Does this mean that our November 2017 to learn more about the French oil and gas giant’s methods customers will be paying For marketing and commercial, our invoices to customers have been and experience regarding the use of Kinetic Hydrate Inhibitor (KHI). more for our gas? reformatted to a Tax Invoice format upon which VAT is charged at zero Al Jaber and was part of the Head of Laboratory, Ms. and water. The team was The answer is no. Gas is Zero percent. IT shall continue to provide tendering strategy to supply Annie Commarieu and also introduced to the Rated, which means applicable support to the automated systems. Dolphin Energy with KHI. TOTAL’s KHI Specialist Mr. tests bench used to test VAT is equal to zero. The responsibility for managing VAT Philippe Glenat who then compatibility of CI with the within Dolphin Energy, including filing Qualifying any new KHI led the Dolphin Energy team proposed vendors’ KHIs. 6. If Gas is Zero Rated Tax returns and reporting obligations, chemicals is not an easy to see different laboratories task and to ensure the KHI and test benches where This visit helped the team then why did Dolphin is currently being evaluated. Both options of outsourcing and in-house proposed by any vendor KHI qualification tests are to expand their knowledge Register with FTA? administration are being considered. is suitable for use in the performed. The TSD Process and get inspired by TOTAL’s Dolphin Energy facilities team was fortunate to have focus and commitment to We registered in order to be able 9. Do employees need to Located at the Centre and compatible with the the opportunity to witness the the highest safety standards. to file for Tax returns and as such, Scientifique et Technique company’s Corrosion thermal stability test using a retrieve from the FTA any VAT relay a certain message Jean Feger (CSTJF) in Pau, Inhibitor (CI), different static “Hydrates Loop” test bench. we paid on goods and services to suppliers, etc.? France the visit was led by and dynamic laboratory acquired for our normal operation. Katherin Garcia, Senior TS tests are performed. TOTAL This equipment is used to Whenever we are asked by a supplier, Upstream Advisor along was requested to perform dynamically test the KHI at 7. How will VAT impact we need to provide our VAT Registration with the two Associate the qualification tests for sea line flowing conditions Dolphin Energy? Number (100012226500003) which Process Engineers Aeman the proposed KHIs. in the presence of Dolphin has also been posted on our website Al Jumaily and Noora The trio met with TOTAL’s Energy’s condensates The company will be paying VAT since December. (Input Tax) for Standard Rated goods and services that we procure from 10. In your perspective, VAT Registered suppliers. how will the UAE benefit In addition, Dolphin Energy will be from implementing VAT? paying VAT on certain imported goods and services acquired from VAT is a means to increase suppliers located outside the UAE. national revenue. It is applied in many parts of the world and has Since Gas is Zero Rated, the company been recently implemented in the will not be collecting VAT (Output Tax) Bahamas, Malaysia and Egypt. from our Customers but will file for VAT Tax Returns monthly, where the FTA will refund us any VAT paid.

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HR&A Launches Maktabatna (‘Our Library’): Abu Dhabi Science Festival 2017

To provide employees continuous learning opportunities and promote a fun, open working environment, the HR&A Division launched Maktabatna, a “Education is not the learning of facts, dedicated library on the 21st floor offering business related and children’s books. but the training of the mind to think.” -Albert Einstein Meaning ‘Our Library’, commented, “I believe that colleagues to take books books offer more value when home to share with their little Maktabatna is run by Dolphin Energy believes in games that triggered their Young visitors learned about technology, engineering the Division and sources read rather than left on a ones and we also hope this the importance of investing minds to contemplate about the principles of air and and mathematics. books through employee shelf to gather dust. Many initiative encourages more in our youth, who are in the world around them. pressure, water’s many facets donations. Since the launch, colleagues share this view synergy and engagement essence, the leaders of and chemistry’s mysterious Commenting on the success employees have donated and are enthusiastic about between departments,” tomorrow. The company As Presenting Sponsor of mixtures, surprising solutions of the event, Adel Ahmed over 100 books and have sharing the love of reading. Drummond added. has a strong commitment to the event, which included and radical reactions. Others Albuainain, our CEO, said: also been quick to borrow This explains the success support initiatives that instill sponsoring the ‘Secret Life stepped into the shoes of “Once again, ADSF attracted books for their enjoyment. of Maktabatna which has If you would like to donate awareness and engage with of Coral’ workshop at the an astronaut, an engineer thousands of young citizens become very popular in or borrow a book, you can the younger generation. Park site as well as the and a detective to learn and residents, who together The concept of an in-house a short amount of time.” visit Maktabatna anytime (Kids’ Dig) workshop which about how they use the with their teachers or parents, library was the brainchild during office hours. One the company’s most took place at Al Ain Zoo, principles of STEM (science, were inspired by the many of Michael Drummond, “By offering children’s books significant initiatives is the Dolphin Energy marked its technology, engineering activities, workshops and our ex HR&A Advisor, who we are encouraging our sponsorship of the Abu presence with an impressive, and mathematics) in demonstrations on offer. Dhabi Science Festival. unique, purpose-built stand their day-to-day work. The value of the Festival is Now in its 7th edition, ADSF using shipping containers. that it caters for everyone; is one of the biggest annual Many of the children who we were delighted with the science festivals in the The stand’s activation area visited our stand and overall response to the event region registering more than was created to inspire and participated in the activities and pleased that our own 700,000 visitors since its engage and featured seven were fascinated by how dedicated activation area inception. Taking place in dedicated laboratories – Air science could actually be was as popular as ever.” November at the event’s new Lab, Dry Ice Lab, Junior ‘cool’ and a fun experience location of Khalifa Park, the Detective Lab, ‘Che-mystery‘ to learn from. The event was festival attracted children of Lab, Jr Engineer Lab, Space very successful, sparking all ages to attend scientific Lab and H20 Lab – to offer the curiosity of youth and workshops, experience a blend of fun, excitement inspiring them to love and innovative activities and and education for all. learn more about science,

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Zayed Heritage Festival:

“A country is not measured by the size of its area on the map. A country is truly measured by its heritage and culture.” -Sheikh Zayed Bin Sultan Al Nahayan

As part of the UAE National The festival celebrated arts, crafts and cuisine and featured an array of traditional Day celebrations, the Zayed activities, live performances, and interactive Heritage Festival (1 December workshops. Some of this year’s highlights 2017 - 27 January 2018) offered included the March of Union, the Water a glimpse into the UAE’s past Fountain show, the Firework Display, as well as an expanded retail and crafts district. and celebrated the legacy of the country’s Founding Dolphin Energy was proud to join both Father, Sheikh Zayed. citizens and residences to celebrate the country’s heritage. Dolphin Energy Sponsors Dolphin Energy was proud to sponsor the Festival and hosted its own children’s activity Gulf Green Turtle tent, which featured fun and engaging activities reflecting the UAE’s heritage in In 2017, Dolphin Energy, set priorities using on-the ground-research, Integral to the awareness campaign, satellite tracking and mapping, scientific a Marine Conservation Forum was organized a modern setting. The company believes along with the Marine it is crucial to celebrate the UAE’s heritage and technical reports and stakeholder for Dolphin Energy employees. This Research Foundation, were in a way that is both relatable and enjoyable engagement. This will help conserve an interactive session comprised fun activities by today’s generation, especially children. involved in advancing endangered species and help, design, and a quiz conducted by marine research Some of the activities featured at the tent research on endangered designate and manage conservation areas professionals. The event also provided a beyond the current marine protected areas. platform to educate employees about Green included a selfie photo booth with the turtles in the Arabian Gulf. company’s mascot, Khaled, a camel racing Turtles and the role they play in preserving game, as well as other racing games. Outlining the importance of this partnership, the UAE’s diverse marine life ecosystem. The research investigates turtle habitats Ibrahim Al Suwaidi, SVP Corporate HSE&S, and hotspots and will help raise awareness Offering additional insight, Mariam Dolphin Energy Limited, said: “Being part of the important role turtles play in the wider of this project is a thrilling and exciting Al Badr, the company’s Director Corporate marine environment. Communications, said: “The festival addition to our environmental commitments and compliments our social responsibility celebrated the heritage of the UAE The initiative is designed to foment regional by demonstrating how the country’s commitments towards the community. collaboration that will help identify key We are delighted to be involved.” ancestors once lived. It is important that conservation challenges for the turtles and today’s generation understand how their

predecessors lived, their way of life, and The camel racing game was very popular with our young visitors. what it meant to be Emirati. Understanding the obstacles that the UAE’s ancestors faced is a testament to where the nation Donation to ‘Dubai Cares’: stands today. As the UAE’s Founding Father, Sheikh Zayed, once stated, Kenya Educational Program As part of the company’s annual donation The program will also focus on testing program, Dolphin Energy donated methods that are cost-effective and “He who does not know US$10,000 to the Kenya Educational efficient, which will pave way for a plan Program, managed by Dubai Cares. to integrate these solutions nationwide, his past cannot make The program aims to train teachers with and ensure schools are equipped with the best of his present essential skills to deliver a better quality efficient ICT hardware and software. education. Using our donations, the program By empowering teachers to advance and future, for it is from will help strengthen teachers’ knowledge and their knowledge and skills in technology, the past that we learn.” academic skills through the use of technology as many as 100,000 primary school and their ability to use it in classrooms. children are set to benefit.

19 Young visitors pose for a picture inside Dolphin Energy’s activity tent. 20 COMMUNITY COLLEAGUES

A Recipe for Success! Show Your Creativity:

What do you get when you mix a The instructions were simple – “paint a beautiful canvas that little creativity, passion and healthy carries a theme of the environment”. Sounds easy and fun? living? A Dolphin Energy Cookbook!

That’s just what the Abu “The event was fun, Yes, you heard us right. Dhabi Office Employee interactive and reminded HSE&S Committee wanted us that Dolphin Energy truly our colleagues to do. cares about protecting the The Abu Dhabi Office HSE&S The Committee called on To celebrate the launch of For the third year in a row, environment. I think that Employee Committee really employees to submit their the cookbook, a tasting the Committee launched bringing an element of fun outdid it this year by making favorite recipes ranging from competition was organized one of their most popular into a serious topic always healthy eating both fun appetizers, main courses, in the cafeteria. The judging and atypical initiatives: allows for better engagement and achievable! It was and desserts. Employees panel comprised members ‘Show Your Creativity’. and understanding,” very clear that you didn’t were excited to share their from the Committee, who commented Noura have to be a bodybuilder favorite food and the passion selected the top dishes The event brought Al Mashjari, Committee or detox guru either. was definitely contagious, as in each category based together representatives Member, who was in charge the recipes came pouring in! on presentation, taste from all departments of managing the event. and overall healthiness. for a fun, interactive and educational competition. On the competition day, Every department had employees flocked to the to paint one letter from cafeteria to sample the the word ‘Environment’, delicious and guilt-free treats. using canvas and paint.

The winning dishes for each category were: Winning appetizer: Eggplant Fatteh by Lona Rabah Winning main course: Alleppey Coconut Chicken Curry by Jaiman George Winning dessert: Chia Seed Pudding by Josefina Battung

Congratulations to the proud winners and a big thank you to all those involved in this fun initiative!

21 22 Issue 42 COLLEAGUES

Ladies Sports Day: Welcoming Mouza Al Hameli: Employee morale and engagement are paramount to the success of Dolphin Energy. It is important that employees I salute the Emirati woman with reverence for feel appreciated, and are given “ opportunities to engage and the progress she made in serving herself, her interact with one another. With family and her nation. I urge her to take up the this in mind, several initiatives challenge and seize the opportunities provided were launched across the to her by the leadership to advance her cause company to create a more and unlock her innovative energies. open and engaging culture.

- Sheikha Fatima Bint Mubarak (Mother of the Nation) By way of support, the HR&A department recently introduced a ‘Guest Speaker In line with the UAE’s vision of female The FMBA invited” professional trainers Program’ which aims to invite influential empowerment and breaking down gender specializing in soccer, basketball and members of society to deliver inspiring barriers, Dolphin Energy partnered with volleyball to manage the entire event talks to our employees. The rationale the Fatima Bint Mubarak Sports Academy and train our female colleagues. behind this was: “With access to talented, (FBMA) to sponsor the International The event was hosted at The Dome at inspirational role models why not invite Conference for Women In Sports, Al Forsan Club, where ladies played against some of these rising stars to our offices”? Mouza Al Hameli which took place in November 2017. one another in a fun championship. A fantastic highlight of the event was The company’s first Guest Speaker As part of the sponsorship agreement, a surprise visit from the UAE National was Mouza Al Hameli, a leading and FBMA aligned with Dolphin Energy Female Football team, who conducted popular Emirati with qualifications in to share its services, resources and a soccer training session. leadership and self-development, who expertise. The aim of this partnership spoke about ‘Mindfulness: For a Happier was to empower our female employees, Commenting on the event, Shareefa Life’ to a number of our employees. encourage them to embrace their fullest Al Adawi, Chairman of the Committee, The session took place in December 2017, potential and find their passion for sports. stated: “I think it’s wonderful that Dolphin and was a great success. Employees Energy is so supportive. This event clearly learned about how to take control of their One of the first steps was introducing demonstrated the support that we have lives, and the importance of happiness. After FMBA to the female members of the Abu from our senior management, and it was all, living a stress-free life is possible, when Dhabi Office HSE Employee Committee. amazing to meet our colleagues outside the right attitude and work ethic fall hand in “ Following a brainstorm session, it was the office for a change. We hope to see hand. Mouza was welcomed by members It is important agreed that organizing a Ladies Sports more fun events that raise awareness of our senior management, and was given to connect Day would help raise awareness and about health and fitness in the near future.” a certificate and gift for her inspiring lecture. instill a deepened commitment to health with those who and fitness among our colleagues. Commenting on this initiative, Abdulla inspire change… Al Hosani, Director HR&A stated: “It is important to connect with those who inspire change, self-improvement and encourage us to reflect on our lives. Today, many of our colleagues learned about the key to living a ” stress-free life, the significance of choosing to be happy and how it affects productivity in both work and life! I hope to see more of these inspiring sessions in the near future.”

23 24 زمالئنا COLLEAGUES

يوم في حياة ... بدور هالل: :A Day In The Life Of… Budoor Helal عملي: :I do I joined Dolphin Energy in 2015 as a General shaped me into the person that I am today. انضممت إلى أسرة دولفين للطاقة المحدودة وعلى مستوى شخصي أكثر، أستمتع بجمع Services Officer under the Human Resources On a more personal note, I enjoy collecting عام 2015 كمسؤولة خدمات عامة في إدارة الموارد التذكارات من األماكن التي أسافر إليها، وأعتبر & Administration Department. What I love souvenirs from the places I travel and البشرية والشؤون اإلدارية. أكثر ما يعجبني في نفسي شخصًا عاطفيًا، فهذه الكنوز الرمزية most about HR&A is that we are a support I consider myself a sentimental person. هذه اإلدارة هو أننا نقوم بخدمات داعمة، فنحن التي أجمعها وأعتز بها تساعدني على استعادة function; we cater to all employee needs These symbolic treasures that I collect and معنيون بكل احتياجات الموظفين وخدماتهم، اللحظات والذكريات المميزة في حياتي. أعشق and services involving corporate rates, cherish allow me to reminisce significant السفر وأتمنى أن تتاح لي الفرصة لزيارة أماكن بما فيها الرواتب والتعويضات، والمرافق، والنقل، .facilities, transportation, canteen services, moments and memories within my life وخدمات الكافتيريا، وغيرها. وقد أتاح لي عملي كثيرة في أنحاء العالم، مثل النمسا، وإيطاليا، and much more. Being a member of this I love traveling and hope to have the chance في الفريق تطوير خبرتي في هذا المجال، والواليات المتحدة. team has given me the chance to develop to visit many different countries within the باإلضافة إلى إقامة عالقات عمل طيبة مع .my experience in this field, in addition to world such as Austria, Italy and the USA الزميالت والزمالء في مختلف أقسام الشركة. establishing fantastic relationships with أنظر إلى عملي لدى دولفين للطاقة المحدودة طموحي: .colleagues across the organization كتجربة مجزية جدًا. فجو العمل ودي وصريح :Overall, I think working at Dolphin Energy is I aspire وإيجابي تمامًا، وأشعر بأني محظوظة لوجودي أسرتي الصغيرة هي كل شيء في حياتي. a very rewarding experience. The atmosphere وآمالي منصبة أساسًا على ابنتي الصغيرتين، سارة بين أناس محترفين. is very friendly, open and positive. I feel I have a small family that means the world to ومريم. آمل أن يعينني اهلل على حسن تربيتهما، fortunate to be surrounded by great people. me. My hopes are mainly channeled towards ومساعدتهما على تحقيق أفضل اإلنجازات في my two young daughters, Sara and Maryam. حياتهما. حياتي: I hope to be able to raise them well and آمل أيضًا أن أواصل تطوير قدراتي ومسيرتي .help them achieve the best in their lives ولدت ونشأت في دبي، وتخرجت من جامعة زايد :I am المهنية والشخصية، وأن أتمكن من ترك آثار طيبة I also hope to continue developing my journey بدرجة البكالوريوس في نظم المعلومات اإلدارية في حياة الناس من حولي. I was born and raised in Dubai, and and hopefully make a difference in a way that عام graduated from Zayed University with has a positive effect on the people around me. .2010 a degree in Management Information بدأت مشواري المهني في نفس عام التخرج حيث .System in 2010 انضممت إلى »هيئة كهرباء ومياه دبي« كموظفة في قسم المشتريات. بعد 3 سنوات، وبعدما I started my career that same year and joined تزوجت، انتقلت إلى أبوظبي والتحقت ببنك أبوظبي the Dubai Electricity and Water Authority الوطني )أصبح اسمه اآلن بنك أبوظبي األول( DEWA) as a Procurement Officer. Three) كموظفة في قسم حسابات المدفوعات. وأعتقد years later, after I got married, I moved to أن التغيير في كل من مجال العمل ومكانه أتاح لي Abu Dhabi and joined the National Bank فرصة االطالع عن كثب على كثير من اإلمكانيات of Abu Dhabi (now known as First Abu لتطوير مستقبلي المهني. Dhabi Bank) as an Accounts Payable Officer. I believe the shift in both industry and designation gave me an insight into ولحسن حظي عرضت علي وظيفة لدى دولفين .many possibilities for my future career للطاقة المحدودة في قسم اإلدارة. وكانت خبرتي I was lucky enough to be offered a التي استمرت 8 سنوات في بيئات عمل مختلفة position at Dolphin Energy with the قد ساهمت في صقل شخصيتي ومعرفتي Administration Department. Having وتطويرهما. كما أنها أهلتني ألكون الشخصية eight years’ experience within different التي أنا عليها اليوم. environments has helped develop my personality and knowledge. It has also

25 25 Issue 42 CAPTURED WELCOME TO CAPTURED, A SECTION IN DOLPHINSIGHT DEDICATED TO SHINING THE SPOTLIGHT ON ISSUES AFFECTING THE INDUSTRY AND GATHERING INSIGHTS ON DOLPHIN ENERGY’S APPROACH TO MANAGING ITS DAY-TO-DAY BUSINESS ACTIVITIES.

CAPTURED TOPIC: RMOP RMOP stands for Reservoir Management Optimization Project. It started in 2013 when Dolphin Energy, its shareholders and Qatar Petroleum (QP) initiated the project to address various issues identified during the production phase. Dolphinsight sat down with Juan Sierra, Senior Manager RMOP, to understand more about the project. CAPTURED Issue 42

1. Can you summarize • DOL-1: Drilling of 2 new From an organizational 4. How long will the RMOP for the readers? subhorizontal wells and perspective, the project required DOL-2 drilling campaign 1 deviated well the effective management of the technical and administrative last, how many people RMOP stands for Reservoir • DOL-2: Drilling of 2 interfaces between TEPG, Dolphin are involved, and how Management Optimization Project. new subhorizontal wells It started in 2013 when Dolphin and 1 deviated well Energy and our shareholders. many man-hours do you Energy, its shareholders and Qatar • Commingling and improvement expect to register? Petroleum (QP) initiated the project A steering committee with of underperforming wells in shareholder representatives, to address various issues identified The DOL-2 drilling campaign DOL-1 and DOL-2 wells a core technical and support during the production phase: started on February 1st 2018, and group comprising from Dolphin it is expected to last until Q1 2019. The drilling campaign in DOL-1 Energy, Total and focal points Using DOL-1 as a reference, we • The equal depletion was executed from February from each entity coordinated recorded slightly over 1.1 million of the DOL-1 and DOL-2 2015 to March 2016. The drilling all the work. The contractual man hours, so DOL-2 will be close campaign in DOL-2, started at the and procurement process alone production blocks. to that, and when fully operational beginning of February, and will entailed the execution of close we will have between 400-500 extend to Q1 2019. Work on the to 60 individual call for tender • Ensure delivery of people involved at different underperforming wells in DOL-1 and processes, plus 61 fast-tracked stages, not counting the many gas at peak summer DOL-2 is expected to start in 2019. contracts and purchase orders. colleagues working behind the time demand, as 2. What have been the scenes to support the operation. required by Abu Dhabi 3. What learnings have challenging aspects you taken from the DOL-1 5. How does a Project as of the Project? • Further optimize drilling campaign and extensive as RMOP align condensate recovery RMOP has been a technical and will apply to the DOL-2 itself to The CORE Project based on preliminary organizational challenge. From drilling campaign? – has it been a challenge reservoir modelling results the technical side, the safety to be cost efficient? aspect was paramount, as it Several technical lessons learned entailed drilling from live facilities • Extend the plateau past have been captured from DOL-1 We were fortunate that The CORE while simultaneously producing and already incorporated in the Project started at the planning the end of operational and operating the platform and drilling program of the new DOL-2 stage of RMOP, so we have had license in 2032 carrying construction activities. wells. Additionally, there are many very good alignment almost from improvements in the way we have the beginning. Just to give a little Also, all the subsurface and well organized and interfaced between bit of perspective, when RMOP Following a request by QP in 2013 design work that went into it to the entities, which allowed us to was sanctioned by shareholders, to drill additional wells on the define the optimum well placement complete all preparatory work the combined AFE was estimated remaining slots on both platforms, and architecture, setting the in a much more efficient way. above US$500M; today, the latest Total, through its subsidiary in completion and stimulation strategy revision is close to USD$380M, Qatar Total EP Golfe (TEPG) offered to guarantee the desired well and we are optimistic we will be to study and execute them. potentials, the adaptation of facilities able to deliver even better results. for the new well tie-ins and hookups This work is being performed under and for the well cleaning operations, a Technical Service Agreement were just some additional challenges. between Dolphin Energy and and (TEPG). The scope of the drilling campaign includes: RMOP stands for: RESERVOIR MANAGEMENT OPTIMIZATION PROJECT

2 3 لقطات CAPTURED

6. عندما تفكر في هذا المشروع، الفني من المساهمين لتولي مشروع When you reflect on the tap the technical support from .6 جديد ال يدخل ضمن قدراتها الفنية Project, what gives you the the shareholders to tackle ما الذي يعطيك أعظم projects that are not within its األساسية. كما كان مشروع تحسين ?greatest sense of pride إحساس بالفخر؟ إدارة الحقول نموذجًا ألعمال حفر .in-house technical capability آبار المياه )WIWO(، وهو مشروع آخر RMOP was also the blueprint for What gives me the most pride ما يشعرني بالفخر هو أننا استطعنا أنجز حديثًا بموجب اتفاقية للخدمات Water Wells Injection Workover is how we joined forces with أن نضافر جهودنا مع المساهمين الفنية مع مساهم آخر هو WIWO), another project recently .OXY) والمعنيين اآلخرين لننفذ مشروعًا our shareholders to tackle a completed in which a Technical project that is outside its routine يختلف كثيرًا عن بيئة العمل التقليدية. ُوي ِظهر ذلك قدرة دولفين للطاقة Service Agreement was signed operational envelope; how we عملنا كفريق واحد، وأصبحنا قدوة المحدودة على التكيف مع التحديات .with another shareholder OXY acted as one team, and in the للمشغلين اآلخرين في قطر لمواصلة المستقبلية، والتي سوف تواجهنا مع process set a precedent for other تطوير حقل الشمال غزير اإلنتاج. لقد اكتمال العمليات والمرافق، ما يتطلب It shows Dolphin Energy can operators in Qatar to further تبوأ مشروع تحسين إدارة الحقول مستويات أعلى من المرونة في العمل. adapt to future challenges, which الصدارة في جوانب عدة: فقد كان develop the prolific North Field. In will come as our operation and المشروع األول من نوعه بالنسبة لنا، many ways RMOP is a first: for us, facilities mature and require واألول لمساهمينا، واألول في قطر. .our shareholders and for Qatar. higher levels of intervention

7. ما الذي يعنيه نجاح دولفين للطاقة What does the company’s .7 المحدودة في تنفيذ مشروع ability to manage RMOP تحسين إدارة الحقو بكفاءة عالية؟ successfully say about Dolphin Energy? ذلك يسلط الضوء على الكفاءة العالية للبنية التنظيمية في دولفين للطاقة It highlights the brilliance of المحدودة. فالشركة حرصت منذ Dolphin Energy’s organizational البداية على عدم المساس بعملياتها structure. From inception, it has اليومية وطاقتها اإلنتاجية الراهنة، kept only the functions that are مع القدرة على االستفادة من الدعم pertinent to meeting its core objectives, with the ability to

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