SUSTAINABILITY REPORT 2017 Total Qatar | Sustainability Report 2017 02 | 03 Total Qatar | Sustainability Report 2017 Table of Contents 06 Foreword 1 3 08 Highlights 2017 We operate with We preserve excellence and safety the environment 14 Qatar National Vision 2030 and 18 Exploration and Production 54 Total Research Center in Qatar Our Sustainability Framework 18 Al Khalij Field 55 Increasing partnership with local entities 22 Qatargas 56 Sustainable Development 24 Dolphin Energy 56 Reducing emission : CO2 utilization 26 North Oil Company and concentration project 57 ISO 14001 certification 28 Refining and Chemicals 58 Let’s Go Green in Total offices 30 Qapco 32 Qatofin 33 Ras Laffan Refinery 4 34 Marketing and Services We develop our community 62 Education 36 Safety and Quality 65 Health 66 Road safety 69 Sport events 2 70 Total cultural gatherings We value our people 42 Talent management strategy 47 Women stand in Total Qatar 48 The Internship Program 50 Our Employees days 51 Celebrating our employees Total Qatar | Sustainability Report 2017 A message from our Directors “It is a pleasure to present to you the fifth edition of Other positive developments include the successful “Safe our annual Total in Qatar Sustainability Report. The 2017 report Driver” and Safety Culture campaign, continuing excellence in summarizes our progress in advancing sustainability through our our scholarship and traineeship programs for young citizens and operational, environmental and social performance, as well as residents, pioneering research in sustainable water management, highlighting significant events in the year. and our week-long diversity celebrations. Total places corporate social responsibility and sustainability Total in Qatar is proud to have achieved many targets aligned at the heart of its business. At Group level, we are enrolled with our Group ambition and Qatar National Vision 2030, and guided in our activities by the United Nation’s Sustainable particularly given the challenging global conditions for the Development Goals. On an affiliate level, our sustainability industry. strategy is founded through dialogue and the involvement It is important to note here that these accomplishments are of stakeholders, the responsible management of corporate “Total is extremely proud of its special partnership social responsibility impacts related to operational activities, made possible by the assiduous dedication, entrepreneurship and team work of our people, who epitomize the “One Total with the State of Qatar, and indeed, there is no and contribution to the sociocultural development of our host doubt that Total and Qatar have both come far country, Qatar, and the communities within it. Values” – such as respect for each other and standing together which serve as guiding principles -in everything we do. hand in hand in this longstanding association of In line with our aim of accompanying and actively contributing over eighty years. This exceptional collaboration to the Qatar National Vision 2030, Total works to bring positive Our 2017 report showcases Total in Qatar’s commitment to was made possible through the continuous developments to the State of Qatar, not only through its driving value from its core business for all of our stakeholders, trust and support of all our stakeholder economic activities, but also through initiatives that focus on and to maintaining strong sustainable business practices. It companies – Qatar Petroleum, Qatargas, Dolphin the citizens and residents of the country. These initiatives are also demonstrates the company’s alignment and contribution to Energy, QAPCO, QATOFIN, North Oil Company centered on the four Group level corporate social responsibility national and international sustainable development ambitions. and our other partners – as well as Qatar’s citizens and residents. Total has learnt a lot pillars of road safety, the integration and qualification of young As we move forward, we will continue to work towards our from its relationship with Qatar, and has also people, climate and environment, and culture and heritage. corporate commitment to better energy, and our ambition to made significant contributions while remaining be the responsible energy major that delivers safe, clean and 2017 was a year of many developments in the State of Qatar, committed to further supporting the Qatar affordable energy to every individual. resulting in challenges and opportunities for all activities. National Vision 2030.” We showed resilience and took important steps towards a Laurent Wolffsheim Dekhil Abusalaa stronger presence in all areas of the energy sector, notably Managing Director Total E&P Qatar and Country Chair with a milestone of 20 years of production on the Al Kahlij field, Deputy Group Representative the commencement of operations for North Oil Comapny, the Vice-President HR, Communications & CSR inauguration of Laffan Refinery 2, and a significant increase in sales for our marketing sector. 06 | 07 Total Qatar | Sustainability Report 2017 Highlights 2017 January 14, 2017 February 08, 2017 February 13, 2017 March 8, 2017 March 14, 2017 March 24, 2017 Request For Modification (RFM) Who is behind IT? 15th edition of the Qatar Total trains Muntajat’s Test Space exploration Launch of TWICE Qatar successfully implemented Lunch and Learn session for Total Total Open young Managers equipment at TRC-Q The Qatari chapter of Total Women’s Part of the Lean project, this new employees to understand everything The ladies tournament took place It was a great opportunity for A team of four researchers from Initiative for Communication and tool supports the entire workflow about technical architecture and from 13 to 18 February. Another great the attendees to exchange LATMOS (Laboratoire Atmosphere Milieu Exchange (TWICE) aims to work and generates automated reporting, processes such as telecom networks, final took place where Karolina Pliskova on several topics regarding Observations Spatiales) visited Total’s toward the development of women’s enabling for full transparency and servers, backup and restoration (CZE) defeated Caroline Wozniacki marketing of polymers. Research Center in Qatar to conduct a careers and heighten the awareness sharing of information between Doha procedures, or cyber security (DEN) 6–3, 6–4. demonstration of production allocation of both men and women about gender and Halul island. Read more on page 69. with an innovative gas chromatograph. diversity. Read more on page 47. February 20, 2017 March 2, 2017 March 26, 2017 April 19, 2017 April 27, 2017 World Day for Safety Inauguration of Ras Laffan 2 Refinery Waste Free Total honored during Muntajat’s top Gulf traffic week World Day for Safety was celebrated in This inauguration marked the culmination of a strategic expansion to Qatargas’ Environment Initiative management visited General Mohammad Marafih, Director Total Headquarters all of Total Qatar’s premises (Alfardan, world-class facilities in Ras Laffan Industrial City, effectively doubling Qatar’s Total was part of this global event of Engineering and Safety Traffic, Total R&C Polymers team received TRCQ, Warehouse, Halul & RIG). In order condensate refining capacity to 292,000 barrels per day. Total is a founding launched by Gulf Petrochemicals & honored Guillaume Chalmin, previous Muntajat’s Senior Management to facilitate their appropriation, the 12 partner and shareholder of Qatargas, the largest LNG producer in the world. Chemicals Association. In the presence Managing Director TEPG and Group for meetings at Paris, La Défense, Golden Rules were relayed to guide on Read more on page 33. of 31 other companies, a Beach safety issue - “what must” and ”what Cleaning Campaign was organized. Representative, and Ketan Kumar, Coupole Tower, during their recent must not” be done. Read more on page 57. General Manager - Marketing & business trip to Europe. Services, on the occasion of Total’s participation in the Gulf Traffic Week. 08 | 09 Total Qatar | Sustainability Report 2017 Highlights 2017 May 2, 2017 May 11, 2017 May 14, 2017 July 14, 2017 September 10, 2017 Blood donation campaign Farewell celebration Diversity week Al Shaheen field handover Launch of Safe Driver campaign In partnership with Hamad General A celebration took place at the The theme of this edition was “Respect North Oil Company (in which Total owns 30% stake) officially took operatorship With the objectives to raise awareness Hospital, Total organized a blood Four Seasons to honor departing for Each Other”. The highlight of the of Qatar’s biggest oil field. After less than a year of setting up the company, NOC and encourage change in practices and donation campaign in Al Fardan employees who are moved on to new week was a full day of activities could start operating the field by combining the legacy and contributions of Maersk behaviors, the campaign was a success. Towers premises. 30 Total employees professional adventures. organized at the Sheraton Hotel. Oil, Qatar Petroleum and Total and hiring 1,200 people, 700 of them directly from Read more on page 68. participated along with 45 individuals Cultural parade, debates and games Maersk Oil. Read more on page 26 from other companies in the tower. gathered the 36 different nationalities Read more on page 65. of Total. Read more on page 71. June 12, 2017 June 8, 2017 September 25, 2017 October 8, 2017 October 17, 2017 Qatargas hosted Total delegation Celebrating tradition with Garangao Arrival of new Country Chair Cancer awareness campaign Launch of Total Survey 2017 The executives were received by Garangao was celebrated at the office with all children of employees. Total Qatar’s management and The campaign started with a Employees’ feedback helped identify Qatargas and were taken on a tour It was a very joyful moment. principal stakeholders gathered to seminar on Breast Cancer Prevention the positives by achievements, of the Qatargas LNG plant, Laffan bid farewell to Guillaume Chalmin & Early Detection by Qatar Cancer challenges and areas to improve by Refinery and Ras Laffan Port. and to welcome Laurent Wolffsheim Society, and also featured a cancer creating actions plans and following as the new Managing Director Total survivor as a guest speaker.