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Living Magazine & Annual Accounts Living Magazine & Annual Accounts LIVING MAGAZINE AUTUMN 2017 WE NEED YOUR P15 VIEWS WINTER WARMER RECIPE Chance to win tickets to First Ark FIRE Impact Awards SAFETY on 3rd November 2017 UPDATE impact KHT Living Magazine & Annual Accounts Contents 3 Inside KHT 5 My Story 6 Fire Safety 8 Money Matters 9 Our Homes 10 KHT Activities 2016/2017 12 Out & About 15 KHT News 18 Competition Claire’s View Welcome to the 2017 autumn edition of Living Magazine which we hope you will find of interest. If you have any feedback please get in touch at Marketing@firstark.com. We recognise that it is going to be a challenging year ahead for KHT tenants, as a result of welfare reform changes and the roll out of Universal Credit from February 2018 and economic uncertainty arising from issues such as Brexit and Government policy. Within KHT, we continue to be proactive in our approach to tackling such issues head on, by identifying the potential impact on our current and future tenants and working through practical solutions to support our tenants. Our aim is to improve the ability of each of our tenants to live within their homes, and we have in place two dedicated teams in the form of a Tenancy Sustainability Team and a Welfare Reform and Income- Team to help them do so. We also continue to work with local partners to focus upon community safety and ensure that our tenants feel secure in their homes and neighbourhoods, and have a real voice through the Customer Assurance Panel, and to plan, deliver and improve our tenants’ experience. We look forward to the opening of the Watch Factory Extra Care Facility during spring 2018 with new residents taking up their homes, and the delivery of further new homes during the year ahead. Claire Heaney, Chief Operating Officer, Knowsley Housing Trust KHT Living Magazine & Annual Accounts Inside KHT Customer Access Team How to get in touch: The Customer Access Team is headed up by Karen Prendergast and provides a www.k-h-t.org/for-resident dedicated front facing, high quality Live Chat – online adviser service service to our customers. This is Monday to Friday 8am – 8pm, delivered via a front counter service at Saturday 9.30am – 1.00pm our Page Moss Office, and via our dedicated telephone service, the Contact Centre, located at our main Email us Lakeview office. contactcentre@firstark.com The team also responds to customer enquiries via letter, website, email Live Telephone Chat and Social Media. To improve our You can phone KHT on 0151 290 7000 customer service further ,we recently Monday to Friday 8am – 8pm, launched Live Chat our online portal, Saturday 9.30am – 1.00pm this is supported by our new Digital team who manage all customer contact Visit through our digital channels. The team aim to resolve all enquiries at the first Knowsley Housing Trust (KHT) point of contact and to provide 603 Princess Drive excellent customer service in line with Page Moss the promises we have made within our Huyton Customer Charter and Merseyside Service Standards. L14 9ND LIVE CHAT HAS ARRIVED You wanted a quicker response to your queries and for us to deal with your repairs faster. In 2017 we launched Live Chat, our online enquiry system on the KHT website. This new service is supported by a dedicated digital team from 8.00am – 8pm Mon - Fri & 9.30am - 1pm Sat. 3 KHT Living Magazine & Annual Accounts Care Products and Services Vivark Care provides affordable products and quality services that can help make life a little easier for you or someone you know. Legal Services Vivark Care Shop Home Monitoring Future 30 day planning Over 14,000 products - shop online today! free trial Experienced Competitively priced and suitable for A discreet home solicitors providing all ages and abilities, including; monitoring services in Lasting bathing, kitchen, toileting and system to help Power of Attorney, mobility aids, paediatric, personal people live in Wills, Conveyancing and continence care. their own homes and Probate. visit www.vivarkcareshop.co.uk for longer. Epilepsy Solutions Stairlifts Vivark Lifeline Funeral Plans discount £150 available discount Products that A range of hoists, 24 hour telecare Affordable and monitor movement both internal and that allows people fully guaranteed and instantly alert external stair to live more safely Pre-paid funeral connected carers and home lifts. as help is only the plans with Co-op, upon the onset of Available to rent or press of a button the UK’s leading symptoms. buy. away. funeral provider. Contact0151 us 290 today 7002 and l [email protected] us help you. Dont forget l vivarkcare.co.uk to quote LIVING 17! 0151 290Vivark 7002 Care, Lakeview, [email protected] Kings Business Park, Prescot, vivarkcare.co.ukKnowsley L34 1PJ 4 Vivark Care, Lakeview, Kings Business Park, Prescot, Knowsley L34 1PJ KHT Living Magazine & Annual Accounts My Story Shirley and Ken Wah live in Halewood, Merseyside. They’re both elderly and Mr Wah now has Shirley called her local council to ask for a referral to a reliable plumber, and was put in touch with our Adaptations and Repairs team. Alan Flute, a member of the team, arranged a visit to check what about his daily routine. Their home was not equipped for Mr Wah to get around easily. Mr Wah’s condition. Following their report, it was identified that adaptations to the home could be Mr Wah is fond of his garden, which he has spent years nurturing, however, he was no longer able to get outside via the steps and enjoy time there. The team set to work and built a brand new ramp so that access to the garden was easier. Mr and Mrs Wah are delighted with the adaptations the team have made to their home and regularly enjoy a cup of tea in their garden. KHT Independent Living Team “Alan came along and he generated £1,986,893 just sorted everything, in Social Value1 1 we can’t believe it – life is Through tenants just much easier now.” feeling more secure and confident in Shirley Wah their own homes since receiving support with adaptations and 1 HACT - Housing Associations’ Charitable Trust installations. 5 Contact KHT Care and Repair team (part of the KHT Independent Living Team) on 0151 548 6668 KHT Living Magazine & Annual Accounts Fire Safety What can you do as a tenant to reduce the risks of fire in your home? Most fires can be avoided if simple rules are followed: < Do not use or store gas cylinders, paraffin, petrol or other highly flammable liquids in your home. < Never place candles on or near materials that could burn or catch fire like curtains. Only ever use candles if they are in a stable holder and never leave candles unattended. < $$/, 3"'$2 6 8%1.,"'(+#1$-6'$1$3'$8" --.31$ "'3'$, < $5$1.5$1+. #/+4&2."*$32 < $5$1+$ 5$"..*$124- 33$-#$#/ 13("4+ 1+8(%42(-&"'(// -2 -#*$$/"'(+#1$- 6 8%1.,3'$*(3"'$- 6'(+$8.4 1$"..*(-& < $/.13 -8!1.*$-26(3"'$22."*$32+(&'3%(33(-&2$7/.2$#6(1(-&$3"3.3'$ .-3 "3 $-31$6'. 6(++ 11 -&$ 1$/ (1%8.41.6-$+$"31(" +(3$,2' 5$$7/.2$#6(1$223./42(-&3'$, -# 11 -&$%.1(3 to be repaired or replaced. < .,,4- + 1$ 22'.4+#!$*$/3"+$ 1 3 ++3(,$23$,2(-3'$2$ 1$ 2, 8" 3"'%(1$.1.!2314"38.41 escape route and may hinder the movement of the emergency services. < ..12 1$#$2(&-$#3.!$2$+%"+.2(-&3.2+.6#.6-3'$2/1$ #.%%(1$3..3'$1 1$ 2(- !4(+#(-&2.#.-3 6$#&$3'$,./$- < + "$14!!(2'(-2, ++! &26'$-42(-&3'$1$%42$"'43$ !+."*$#"'43$" -! "*4/04("*+8 -# become a fire hazard. < .-32,.*$(- -8".,,4- + 1$ 2(-"+4#(-&+ -#(-&2+(%3223 (12 -#%.8$12323'$+ 6 -#(2%.18.4 -#8.41-$(&'!.4122 %$38 FIRE SAFETY CHECKLIST +.2$(-3$1- +#..12% %(1$#.$2!1$ *.433'(26(++ 22(23(- $-241(-&(3(2".-3 (-$#6(3'(-3' 3 1$ Unplug electrical items (but not things like fridges and freezers). '$"*3' 33'$"..*$1(2341-$#.%% -##.-.3+$ 5$3'$6 2'(-& machine on overnight. Leave your door keys in a convenient position close to the door, !43 6 8%1.,3'$1$ "'.%!41&+ 12 '$"*#..123.3'$.432(#$ 1$"+$ 1 -#%1$$%1.,.!2314"3(.-2 6 %8.42,.*$, *$241$8.4/43"(& 1$33$2.43/1./$1+8 -##.-3 2,.*$(-!$#.16'(+$2+$$/8 KHT Living Magazine & Annual Accounts With the Grenfell tragedy still on everyone’s minds and high on the agenda for every housing provider in the UK, we talk to Jacqui Campbell Business Manager, Asset Strategy and Project Manager for Fire Safety about how fire safety has always been a top priority for KHT. .-&!$%.1$3'$1$-%$++31 &$#86$ property types and these are tested So, what else can tenants do to ' 5$!$$-/1. "3(5$6(3'1$& 1#23. %.1$%%$"3(5$./$1 3(.-.- 6$$*+8 help? %(1$2 %$386.1*(-&"+.2$+86(3'3'$ ! 2(2'$2823$,2 1$, (-3 (-$# Merseyside Fire and Rescue by an accredited fire alarm systems Make sure they familiarise them- Service and local building control provider and signal through to the 2$+5$2 6(3' .41 (1$ %$38 '$"* 3. $-241$ .41 /1./$13($2 Merseyside Fire and Rescue List (opposite page) – and just tell meet all the fire safety require- Service in the event of an activa- 42 6' 3 3'$8 2$$ *$$/(-& 3'$(1 ments and regulations. 3(.--.41.-".,,4- +/1./$1- $8$2./$- -#+$342*-.6(%3'$8 3($26$ +2./1.5(#$2,.*$#$3$"- (#$-3(%8 -8 1(2*2 3' 3 6$ -$$# 3.
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