Ticket: # 473725
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_____________________________________________________________________________ Ticket: # 473725 - Antietam Cable Data Caps Date: 8/17/2015 6:51:26 PM City/State/Zip: Hagerstown, Maryland 21742 Company Complaining About: Antietam Cable _____________________________________________________________________________ Description I am a subscriber to Antietam Cable in Hagerstown MD and have been a customer for the past 4 years. Today I noticed new charges on my monthly bill, upon further investigation there are 2 charges of $10 each for exceeding my data cap. This was the first time that I knew that I even had a data cap to begin with and feel that they are very arbitrary. I do use the internet extensively and there was no new pattern of use over this past month, so I suspect that these are new charges that are just now being introduced. In addition to the concern of misrepresentation over their billing structure, I am very concerned with what this does for my options as a consumer. My family has been happy to use and very active with new internet based services such as iTunes (movies and music), Amazon Video, Netflix, skype, Steam( for digital downloads), and internet gaming. With this new pricing structure in place it makes it very difficult for me to continue to use these innovative technologies as my monthly overage charges are going to quickly outpace my ability to afford to continue to use these other services and will easily end up costing me more in 'data cost' than it will in actual service costs. Additionally I feel that this is putting me in a position where I no longer have a choice in where I obtain my entertainment, especially with regard to future video streaming services. If I obtain entertainment services from anyone other than my cable provider, I am going to have to pay 'overage charges' or 'local internet monopoly tax'. Netflix Ultra HD services stream at 25 Mbps, under this new pricing model it will cost me approximately $5 extra from my cable provider to stream a single movie. From this perspective I am being positioned to only be able to stream programs from my cable provider who is incapable of this same level of streaming quality from their own services. Streaming is the future of media delivery. With these new data caps in place it is making it so I can no longer utilize these services and we are forced into making backward steps technologically. _____________________________________________________________________________ Ticket: # 473755 - Comcast Data Caps Date: 8/17/2015 7:01:45 PM City/State/Zip: Atlanta, Georgia 30328 Company Complaining About: Comcast _____________________________________________________________________________ Description I have an internet service that has a fast internet connection, but consistently go over my data cap of 300 Gb per month because I actually use the service. I should not have to worry about using my service and being charged more because of it. _____________________________________________________________________________ Ticket: # 473779 - Charter Communications Anti-Competitive Data Caps Date: 8/17/2015 7:14:53 PM City/State/Zip: Suwanee, Georgia 30024 Company Complaining About: Charter _____________________________________________________________________________ Description Charter Communications enforces data caps to reduce competition for their TV service by restricting data-heavy online services such as Netflix and Hulu. This is absolutely anti-consumer and is toxic for the future of the internet. I urge the FCC to investigate the legality of these caps put in place by Charter Communications _____________________________________________________________________________ Ticket: # 473796 - Comcast Data Cap Date: 8/17/2015 7:22:54 PM City/State/Zip: Bartlett, Tennessee 38135 Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast is enforcing a data cap in my area for internet usage. I go over this limit nearly every month as a single person living alone. Also, I get charged for 50GB added to my data cap and do not get a refund or credit if I only use part of it. No only should this be seen as a clear violation of net neutrality and open internet by it not being uniform for all customers, and the only other high-speed internet provider in the area is AT&T, who has a very similar price and data cap. _____________________________________________________________________________ Ticket: # 473930 - Comcast Data Caps Date: 8/17/2015 8:21:47 PM City/State/Zip: Duluth, Georgia 30096 Company Complaining About: Comcast _____________________________________________________________________________ Description I am one of the many people cutting the cord from cable television and turning completely to cable internet. I also am in a long-distance relationship and keep in contact through use of Skype. Comcast's introduction of data caps (while I already was using their service) has made me consistently approach or exceed the data caps, and makes it essentially impossible to utilize any third-party television substitute other than the Comcast-provided service which is exempt from their caps and consistently pushed by their representatives. In my view this is a blatant violation of the principles of Net Neutrality and is an exploitation of the noncompetitive local market. There are no viable alternatives or even available packages from Comcast itself other than being fleeced by overage charges. _____________________________________________________________________________ Ticket: # 473968 - AT&T data caps are unnecessary and need to be made illegal. Date: 8/17/2015 8:40:39 PM City/State/Zip: Burlingame, California 94010 Company Complaining About: AT&T _____________________________________________________________________________ Description Data caps are only put into place in order to keep customers paying for unneeded TV subscriptions. Customers who would rather stream their shows (Nexfilx, Amazon) are unable to do so with data caps in place and thus are forced to pay AT&T for a TV subscription. It's a scam. _____________________________________________________________________________ Ticket: # 474024 - Comcast data cap Date: 8/17/2015 9:02:53 PM City/State/Zip: Nashville, Tennessee 37206 Company Complaining About: Comcast _____________________________________________________________________________ Description I'm a new internet customer to Comcast and I have just been informed of the 300Gb data cap with each billing cycle. At no time during the set up of service or installation was this billing aspect communicated to me. In addition to this cheap tactic being a seemingly obvious violation of net neutrality, the failure to disclose information on the data cap is overt deception. Since Comcast is the sole internet provider in my area, I hope the FCC can rectify the situation. _____________________________________________________________________________ Ticket: # 474126 - Suddenlink Data Cap Date: 8/17/2015 10:12:08 PM City/State/Zip: Washington, North Carolina 27889 Company Complaining About: Sudden Link _____________________________________________________________________________ Description There is 250 GB data cap on every plan but the 100 mpbs download speed plan. This is ridiculous especially since, at my current (5p mbps) plan I can theorically run out of data in one day. And technically I could run out of data in 13 hours. (20 GBs max per hour -> 13 hours -> 260) Please put an end to data caps. The only purpose they serve is to keep cable television alive. How is that consumer driven? _____________________________________________________________________________ Ticket: # 474133 - Comcast Data Caps Date: 8/17/2015 10:16:44 PM City/State/Zip: Nashville, Tennessee 37211 Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast imposes data caps on its customers. This alone should be a reason for complaint, but there's more. In my area in Nashville, Comcast is the ONLY high speed internet provider (until Google Fiber sets up shop). They also offer a cable TV service. I'm not terribly interested in cable TV content, so I'd really love to only use Netflix, Amazon Instant Video, and other streaming video services. However, Comcast's data cap makes this consumption of content extremely pricey. The data cap policy is not in force everywhere in the nation, and it isn't consistent across the nation. It serves no technical purpose whatsoever. It only serves to punish users for using their internet service. Earlier, I had my internet speeds increased without my permission, which also increased the data usage on my account, since most streaming video services will use more data when more bandwidth is available. This makes me hit the (unnecessary) data caps sooner and only serves to line their pockets. If there were a legitimate purpose for the caps, I'd feel slightly better about it, but it's pure anti- competitive greed. Dear FCC, please ban data caps for residential cable. And please prosecute these companies for the oligopoly they have over the high speed internet market which makes it impossible for me to have more than one cable company in Nashville. _____________________________________________________________________________ Ticket: # 474236 - Data caps Date: 8/18/2015 12:00:40 AM City/State/Zip: Pooler, Georgia 31322 Company Complaining About: Comcast _____________________________________________________________________________