DOCSLIB.ORG

World Bank Document

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
World Bank Document Report No. 35041-INNo. Report Report No. India35041-IN ReformingPublicServices inIndia India Reforming Public Services in India Drawing Lessons from Success Public Disclosure Authorized Public Disclosure Authorized February 28, 2006 Poverty Reduction and Economic Management Sector Unit South Asia Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Document of the World Bank Public Disclosure Authorized Public Disclosure Authorized HWSSB Hyderabad Water Supply and Sewerage Board VAO Village Accountant Officer IAS Indian Administrative Service VEC Village Education Committee IIM-A Indian Institute of Management, Ahmedabad VPT Village Public Telephones IIM-B Indian Institute of Management, Bangalore VSNL Videsh Sanchar Nigam Limited IS0 International Standards Organization WDP Women’s Development Program ITA Indian Telegraph Act WHO World Health Organization ITC India Tobacco Company WLL Wireless-in-local-loop JP Janpad Panchayat The World Bank Vice President: Praful C. Patel, SARVP Country Director: Michael F. Carter, SACIN Sector Director: Sadiq Ahmed, SASPR Task Manager: Vikram K. Chand, SASPR Acknowledgements This report has been prepared by Vikram K. Chand. It has benefited from several technical papers commissioned directly for the study by Suresh Balakrishan (Making Service Delivery Reforms Work: The Bangalore Experience), Subhash Bhatnagar (E-Seva in Andhra Pradesh), Jonathan Caseley (Registration Services in Maharashtra and Karnataka), Prema Clarke and Jyotsna Jha (Education Reform in Rajasthan), Sangeeta Goyal (Comparing Human Development Outcomes in Tamil Nadu and Karnataka), Sumir La1 (The Politics of Service Delivery Reform), Rahul Mukherjee (Telecom Reform), R. Sadanandan and N. Shiv Kumar (Hospital Autonomy in Madhya Pradesh), E. Sridharan (Electoral Financing), A.K. Venkatsubramanian (The Political Economy of Public Distribution in Tamil Nadu), and N. Vitta1 (Anti-Corruption). In addition, this report has profited from papers commissioned for the Shanghai conference on “Scaling up Poverty Reduction,” SASHD for its work on “Attaining MDGs in India,” and the Water and Sanitation Program (WSP), New Delhi for its Voice and Client Power (VCP) studies initiative. Pooja Churamani and Arindam Nandi provided research assistance for this report. Vidya Kamath provided administrative support. Helpful comments were provided by Shantayanan Devarajan, Chief Economist of the World Bank’s South Asia Region, as well as Shekhar Shah, Kapil Kapoor, and Stephen Howes of the World Bank. Peer reviewers for this report were M. Helen Sutch and Jose Edgardo Campos, both of the World Bank; Samuel Paul, Chairman, Public Affairs Center (PAC); and N.C. Saxena of the National Advisory Council. Many individuals from several states, including officials, scholars, and activists spent time with the team sharing their views. Without their generous help, this study would not have been possible. We are particularly grateful to P. I.Suvrathan, Additional Secretary, Department of Administrative Reforms and Public Grievances, Government of India, and R. Gopalakrishnan, Joint Secretary in the Prime Minister’s Office for providing written comments on this report. We are also grateful to B.K. Chaturvedi, Cabinet Secretary, for hosting a seminar to discuss this report. In addition, we would like to thank the Planning Commission for organizing a presentation on this report to its members. The report has also been presented at seminars organized by the La1 Bahadur Shastri National Academy of Administration, the Indian Institute of Public Administration, as well as the Center for Policy Research (New Delhi) and an NGO, Initiatives of Change. The final report has benefited greatly from these discussions. TABLE OF CONTENTS EXECUTIVE SUMMARY ......................................................................... i Chapter One :Introduction ...................................................................... 1 Chapter Two : Promoting Competition ...................................................... 7 India’s Telecom Revolution...................................................................... 7 Competition in Market Services to Farmers ................................................... 11 Chapter Three : Simplifying Transactions .................................................... 15 One-Stop Service Centers ........................................................................ 15 Andhra Pradesh’s E-Seva Model ...................................................... 15 Kerala’s Friends Program ............................................................ 18 IT For Farmers.................................................................................... 20 Computerizationof Land Records in Karnataka .................................... 20 Some Challenges in the Implementation of E-Governance................................ 23 Gujarat’s Computerized Interstate Check-posts .................................... 24 CARD in Andhra Pradesh............................................................... 25 Chapter Four : RestructuringAgency Processes ............................................. 29 State-Wide Agencies ............................................................................... 29 The Registration Department in Maharashtra .......................................... 29 The Karnataka State Road and Transport Corporation ............................... 32 City Agencies ....................................................................................... 35 The Hyderabad Water Supply and Sewerage Board ................................. 36 Bangalore : Making City Agencies Work ? ............................................ 38 Surat after the Plague. 1994-2005........................................................ 43 Chapter Five : DecentralizingTeacher Management ....................................... 48 The Madhya Pradesh Experience ................................................................. 48 Chapter Six : Building Political Support for Program Delivery ........................ 57 Comparing Human Development Outcomes in Tamil Nadu vs . Karnataka. 197 1-2001.. 57 Chapter Seven : Strengthening Accountability Mechanisms ............................... 64 Civil Service Reform : Transfers in Karnataka ................................................. 64 Unveiling Secrets : Access to Information in Rajasthan. Delhi and Karnataka ............ 67 Anti-Corruptions Institutions ..................................................................... 72 The Karnataka Lok Ayukta ................................................................ 73 Strengthening the Central Vigilance Commission ................................... 75 Public Interest Litigation .......................................................................... 77 Chapter Eight : Lessons for Improving Service Delivery ................................. 80 The Enabling Environment........................................................................ 80 The Role of Political Leadership., ..................................................... 80 Politicians and the Civil Service ........................................................ 81 Instruments For Improving Service Delivery .................................................... 82 Promoting Competition.................................................................. 82 Simplifying Transactions ................................................................ 82 Restructuring Agency Processes ....................................................... 83 Decentralization .......................................................................... 84 Building Political Support for Program Delivery .................................... 85 Strengthening Accountability Mechanisms........................................... 85 Cross-Cutting Issues ................................................................................ 87 The Role of Civil Society ................................................................ 87 Corruption in Service Delivery......................................................... 88 Strategy and Tactics of Reformers ..................................................... 89 Sustaining Reforms ....................................................................... 91 Transplanting Lessons................................................................... 92 Bibliography ........................................................................................... 94 Boxes Box I : Do Indian Voters Reward Performance? The Problem of Anti-Incumbency ..................... Box 2 : Instruments and cases studied in this report ........................................................................ 6 Box 3 : Gujarat’s Smart-Card Driving License ............................................................................. 23 Box 4: Building Capacity for E-Governance: Andhra Pradesh’s Chief Information Officers (CIO) Program............................................................................................................................ 27 Box 5: The Role of Ideas in Reform in Madhya Pradesh .............................................................. 50 Box 6: Community Participation in Hospital Management: MPs Rogi Kalyan Samiti (RKS) Model ................................................................................................................................ 51 Box 7: Rajasthan’s Experience in Reforming Primary Education in the 1980s and 1990s
Load more

Recommended publications
  • 2018 – 2019 Tamil Nadu Pollution Control Board
    Annual Reports & Accounts 2018 – 2019 Tamil Nadu Pollution Control Board 76, Mount Salai, Guindy, Chennai – 600 032 INDEX Chapter Contents Page No. No. 1 Introduction 1 2 Organisational Setup 6 3 Meetings of the Board 11 4 Activities of the Board 19 5 TNPCB Laboratories 57 Air, Water, Noise Quality Monitoring 6 62 Programmes 7 Environmental Standards 71 8 Legal Actions 73 9 Environmental Training Institute 80 Environmental Awareness and Public 10 84 Participation Visits to the Board by Experts, Important 11 88 Delegates and Person Other Important Matters Dealt with by the 12 89 Board 13 Annexures 107 14 Accounts 134 15 Photos 166 CHAPTER – 1 INTRODUCTION 1.1 FORMATION OF TNPCB Government of Tamil Nadu implemented Water (Prevention and Control of Pollution) Act, 1974 (Central Act 6) in Tamil Nadu on 31.08.1981. Based on the Act, the Government in G.O. No. 340 Health and Family Welfare Department dated 19.02.1982 constituted the Tamil Nadu Prevention and Control of Water Pollution Board on 27.02.1982. The Government has declared the entire area within the State of Tamil Nadu as Air Pollution Control areas vide G.O.Ms. No.4, Environment Control Department dated 28.09.1983 under Section 19 (1) of the Air (Prevention and Control of Pollution) Act, 1981. Thereafter in the year 1983, the Tamil Nadu Prevention and Control of Water Pollution Board was renamed as “Tamil Nadu Pollution Control Board (TNPCB)”. 1.2 CONSTITUTION OF THE BOARD According to the provisions of the Water (Prevention and Control of Pollution) Act, 1974, the State Board consists
    [Show full text]
  • TN-Service-Manual-VOL-2.Pdf
    TAMIL NADU SERVICES MANUAL VOLUME II STATE SERVICES ______ SPECIAL RULES THIS VOLUME CONTAINS THE SPECIAL RULES RELATING TO THE STATE SERVICES (SECTIONS 1 to 51 OF PART III A) (Incorporates amendments issued upto 31st August 2012) © GOVERNMENT OF TAMIL NADU 2016 PRINTED BY THE DIRECTOR OF STATIONERY AND PRINTING, CHENNAI, ON BEHALF OF THE GOVERNMENT OF TAMIL NADU 2016 TAMIL NADU SERVICES MANUAL, VOLUME II PREFACE This Tamil Nadu Services Manual, Volume II contains various Special Rules pertaining to State Services. This Volume was earlier released in the year 1969. Over the years, several new services were framed and consequently new rules introduced. So, this Department considered it absolute necessary to update the Statutory Manual by constituting a Committee with experts who were senior retired officials of the Personnel and Administrative Reforms Department and for them to be assisted by key officials of the Department. After a massive effort involving all Departments, the Personnel and Administrative Reforms (S) Department has now updated the Manual with the Assistance of Committee Members, Officers of this Department, all other Departments of Secretariat and the respective Heads of Department. Taking into consideration the massive contribution and involvement of the team in Personnel and Administrative Reforms Department that made this possible, it is fitting to place their names on record in appreciation of the good work done. The above Volume is also available in the Tamil Nadu Government Website in electronic form and will be updated online as and when changes or alterations happen. Fort. St. George, P.W.C. DAVIDAR, I.A.S., Secretariat, Principal Secretary to Government Chennai-600 009.
    [Show full text]
  • THE FUNDAMENTAL RULES of the TAMIL NADU GOVERNMENT (Corrected up to 15 Th May, 2007)
    THE FUNDAMENTAL RULES OF THE TAMIL NADU GOVERNMENT (Corrected up to 15 th May, 2007) CONTENTS Chapter Part-I I Extent of Application.. II Definitions Part-II III General Conditions of Service Part-III IV Pay . V Additions to Pay VI Combination of Appointments VII Deputation out of India VIII Dismissal, Removal and Suspension IX Retirement Part-IV X Leave XI Joining Time Part-V XII Foreign Service XIII Service under Local Funds Annexure Appendix-I I Authorised courses of instruction or training referred to in Instruction 1 under Fundamental Rule 9(6) (b) 1-A Certificate of physical fitness. II Part I-Rules under Fundamental Rule 74-Leave Procedure in the case of Government Servants PART II—OMITTED Part III-Rules under Rule 74 (IV)- Maintenance of Records of Service Part IV-Forms III The Tamil Nadu Leave Rules, 1933 IV (Deleted ) V Leave calculator V-A Ready reckoner for calculating leave of persons governed by the Tamil Nadu Leave Rules, 1933 VI Model leave terms for officers engaged on contract. VII Executive instructions regarding casual leave. VIII Statutory Service Rules Appendix II Part I-Rules, Delegation, etc. Study Leave Rules-Annexure Forms A to C. Part II-Rulings.. Part III-Matters relating to All-India Service Officers, High Court Judges, etc. THE FUNDAMENTAL RULES OF THE TAMIL NADU GOVERNMENT. PART-I. CHAPTER I—EXTENT OF APPLICATION 1. These rules may be called the Fundamental Rules. They shall come into force with effect from the 1st January 1922. RULING . The President of the Republic of India and the State Government may, by general or special orders, permit deviations from any provisions of a purely procedural nature contained in any rules made or confirmed under Article 309 of the Constitution of India provided that such deviations shall not affect the conditions of service, the pay and allowances or the pensions of officers subject to the rule-making control of the President of the Republic of India.
    [Show full text]
  • PERSONNEL and ADMINISTRATIVE REFORMS DEPARTMENT POLICY NOTE for 2009-2010 Statutory Functions
    PERSONNEL AND ADMINISTRATIVE REFORMS DEPARTMENT POLICY NOTE FOR 2009-2010 Personnel and Administrative Reforms Department was created on 6 th November 1976 based on the recommendation of the Administrative Reforms Commission headed by Thiru. Varghese constituted in 1973. This Department was set up to cope with the increase in the activities of the Government and substantial expansion of staff. The following two wings are functioning in this Department each under the control of a Secretary to Government: i) Personnel and Administrative Reforms Department, ii) Personnel and Administrative Reforms (Training) Department. 2. This Department performs important functions, which are Advisory, Statutory and Administrative in nature. Advisory Functions The Personnel and Administrative Reforms Department is functioning as an advisory Department on the subjects detailed below as envisaged in the "Tamil Nadu Government Business Rules and Secretariat Instructions": (i) Arriving at the estimate of vacancies for various posts in the Tamil Nadu State Service and preparation of panels for the posts in state service; (ii) Arriving at the estimate of vacancies and preparation of panels for the various posts included in the Tamil Nadu Secretariat Service. (iii) Examining proposals relating to relaxation of relevant Special Rules / General Rules for regularisation of service and declaration of probation of Government servants; (iv) Rendering advice in respect of various provisions of Fundamental Rules; (v) Examining proposals relating to revision of seniority as per the provisions under Rule 35 of the General Rules for the Tamil Nadu State and Subordinate Services; (vi) Placing proposals relating to equivalence / recognition of a qualification before the “recognition committee” of the Tamil Nadu Public Service Commission and watching the issuance of orders on the recommendation of the above committee.
    [Show full text]
  • I Examination (GROUP-I-SERVICES)
    TAMIL NADU PUBLIC SERVICE COMMISSION NOTIFICATION NO: 19/2016 DATED: 09.11.2016 Applications are invited only through online mode upto 08.12.2016 for direct recruitment to the vacancies in the following posts included in CCS-I Examination (Group-I Services):- It is mandatory for the candidates to register their basic particulars through one time online registration system on payment of Rs.50/- towards registration fee and then should apply online for this recruitment. Sl. Name of the Post and Name of the Service and No. of Scale of pay No Post Code Code No.(001) vacancies 1. Deputy Collector Tamil Nadu Civil Service 29 (Post Code: 1001) 2. Deputy Superintendent of Police (category-I) Tamil Nadu Police Service 34 (Post Code : 1002) 3. Assistant Commissioner Tamil Nadu Commercial 8 Rs.15600- (C.T.) (Post Code:1003) Taxes Service 39100/- +G.P 4. Tamil Nadu Registration Rs.5400/- District Registrar 1 (Post code: 1005) Service (PB-3) 5. District Employment Officer Tamil Nadu General Service 5 (Post code: 1007 ) 6. District Officer (Fire and Tamil Nadu Fire and Rescue Service) 8 Rescue Service (Post code: 1008 ) 2. DISTRIBUTION OF VACANCIES:- PSTM) Sl.No Name of the Post ( Total PSTM) ( GT (G) GT (G) (PSTM) GT (W) GT (W) GT (G) BC (G) (PSTM) BC (W) BC (W)(PSTM) BC (M)(G) BC BC(M)(W) MBC/DC(G)(PSTM) MBC / (W) DC (G) SC SC(G)(PSTM) (W) SC SC(A)(G) SC(A) (W) (PSTM) MBC (G) /DC 1. Deputy Collector 6 1 2 1 4 1 1 1 1 - 3 1 2 2 - 2 - 1 29 Deputy Superintendent of 2.
    [Show full text]
  • The Determination of Seniority for the Purpose of Promotion in the Services Under the State: an Analytical Study
    THE DETERMINATION OF SENIORITY FOR THE PURPOSE OF PROMOTION IN THE SERVICES UNDER THE STATE: AN ANALYTICAL STUDY A Thesis Submitted to the University of North Bengal For the Award of Doctor of Philosophy in Law SUBMITTED BY SOMA DEY SARKAR Under the Supervision of PROF. (DR.) RATHIN BANDYOPADHYAY Professor, Department of Law University of North Bengal Department Of Law University Of North Bengal Raja Rammohanpur, Darjeeling, West Bengal AUGUST, 2018 Scanned by CamScanner Scanned by CamScanner U R K U N D Urkund Analysis Result Analysed Document: soma_law.pdf (D40876123) Submitted: 8/20/2018 9:05:00 AM Submitted By: [email protected] Significance: 5 % Sources included in the report: http://digilibraries.com/ebook/the-irish-constitution-explained-by-darrell-figgis http://oapen.org/search?identifier=459475 http://digilibraries.com/ebook/a-compilation-of-the-messages-and-papers-of-the-presidents- volume-6-part-2-andrew-johnson https://advocatemmmohan.wordpress.com/2013/02/15/seniority-cum-merit-means-that-given- the-minimum-necessary-merit-requisite-for-efficiency-of-administration-the-senior-though- less-meritorious-shall-have-priority-this-will-not-v/ https://www.casemine.com/search/in?q=%22merit+cum+seniority%22 https://www.casemine.com/search/in?q=seniority-cum-merit+basis https://corehr.wordpress.com/2013/02/09/1042/ http://www.persmin.gov.in/DOPT/Seniority_Instructions_Guidelines/ Seniority_Instructions_Guidelines.pdf https://m.facebook.com/story.php? story_fbid=633639523326656&id=388888844468393&__tn__=*sH-R https://indiankanoon.org/search/?formInput=seniority%20cum%20suitability&pagenum=3
    [Show full text]
  • Tamil Nadu Governance Challenges
    Tamil Nadu Governance Challenges October 11, 2004 Author: Vikram Chand, SASPR Sector Manager: Ijaz Nabi, SASPR TABLE OF CONTENTS Executive Summary ..............................................................................................................................iii I. CIVIL SERVICE REFORM..........................................................................................................1 Profiling the Growth of the Civil Service..................................................................... 1 Rightsizing Government: The Staff and Expenditure Review Commission (SERC)... 5 Frequent Transfers as a Problem................................................................................... 7 II. IMPROVING TRANSPARENCY AND ACCOUNTABILITY ................................................10 Access to Information................................................................................................. 10 Procurement Reform................................................................................................... 11 Anti-Corruption Institutions in Tamil Nadu ............................................................... 13 III. SERVICE DELIVERY...............................................................................................................17 Simplified and Transparent Administration of the Registration Department (STAR)18 Land Records .............................................................................................................. 18 Rural Access to Services through the Internet (RASI)
    [Show full text]
  • State Administration R Eport 1976^77
    / TAMIL NADU State Administration R eport 1976^77 1 TAMIL NADU STATE ADMINISTRATION REPORT 1 9 7 6 - 7 7 (Fjrom is t April 1976 to 31st March 1977) eOYEaNMBNT OF TAMIL NADU 1978 GOVERNMENT PRESS. MADRAS-600 001. 1»78 CHAPf eONTENTs. page List of Illustrations .................................................. .• •• ix Preface .. .. .. .. .. .. •. xi CHAPTER I ; Tamil Nadu—General Features • ...... 1 CHAPTER II—THE EXECUTIVE : Administration .. .. ... .. .. .. .. .. 5 Governor’s Tours • .. .. .. ................. •• •• 5 6HAPTER III—THE LEGISLATURE : The Tamil Nadu Legislative Assembly .. .......................... 9 The Tamil Nadu Legislative Council .. .. 9 Course of Legislation .. •• •• •• CHAPTER IV—THE JUDICIARY : CivilJustice .. .. .. .. ... 21 Criminal Justice .. ........................................................................ 24 CHAPTER V—FINANCE : State Finance .. .. .. .................................................. 27 Accounts .. .. .. .. .... .. • • • • 28 ft . Special Funds ..• .. .. ..' •• .......................... 2S State Borrowings' .. .. .. .. •• •• •• 29 Assets and Liabilities .. .. .. .................................... 30 Tamil Nadu Budget at a glance .. .. •• .. 31 Evaluation and Applied Research Department .. .. • . • 32 Directorate of Treasuries and Accouhts .. • • •• •• 34 Government Dat^ Centre .. .. .. .. .. .. 38 IlOE-2— 1 n CilAPTER V-FINANCE—com. Small Savings .. .. .. ........................ •• •• Tamil Nadu Raffle Scheme .. .......................... .. • • Stale Planning Commission .. .. .
    [Show full text]
  • TNPSC Group I
    TAMIL NADU PUBLIC SERVICE COMMISSION NOTIFICATION NO. 01/2019 DATED: 01.01.2019 Applications are invited only through online mode upto 31.01.2019 for direct recruitment to the vacancies in the following posts included in CCS-I Examination (Group-I Services):- No. of Name of the Service Sl. Name of the Post and Vacancies Level of Pay and Code No. No. Post Code (Approximate) (001) 1. Deputy Collector (Post Code: 1001) Tamil Nadu Civil Service 27 2. Deputy Superintendent of Tamil Nadu Police Police (Category-I) 56 (Post Code : 1002) Service 3. Assistant Commissioner Tamil Nadu Commercial 11 (C.T.) (Post Code: 1003) Taxes Service 4. Deputy Registrar of Tamil Nadu Co-operative Co-operative Societies 13 Service (Post Code : 1004) Level 22 5. District Registrar Tamil Nadu Registration (Post Code: 1005) 07 Rs.56100-177500 Service (Revised Scale) 6. Assistant Director of Rural Tamil Nadu Panchayat Development 15 (Post Code: 1006) Development Service 7. District Employment Tamil Nadu General 08 Officer (Post Code: 1007) Service 8. District Officer (Fire and Tamil Nadu Fire and Rescue Services Rescue Services) 02 (Post Code: 1008) Total 139 It is mandatory for the applicants to register their basic particulars through One - Time online Registration system on payment of Rs.150/- (Rupees One Hundred and Fifty only) towards registration fee and then should apply online for this recruitment. [The One-Time Registration will be valid for 5 years from the date of registration. Thereafter, the registration should be renewed by paying the prescribed fee.] 2. DISTRIBUTION OF VACANCIES The rule of reservation of appointment is applicable for this recruitment and the distribution of vacancies will be announced later.
    [Show full text]
  • TAMIL NADU PUBLIC SERVICE COMMISSION REGULATIONS, 1954. (Corrected up to 31 St August, 2007)
    TAMIL NADU PUBLIC SERVICE COMMISSION REGULATIONS, 1954. (Corrected up to 31 st August, 2007) TABLE CONTENTS Sl.No Contents Regulation No. 1 Part I – Preliminary 1 &2 2 Part II – Composition of Chairman and Members 3 3 Pay of Chairman and Members 4 4 Leave to Chairman and Members 5 5 T.A to Chairman and Members 6 6 Pension, G.P.F. and other benefits 7 7 Appointment of staff 8 9 to 12 omitted 8 Appointment of staff 13 9 Powers to incur expenditure 14 10 Sanction of advance 15 11 Part III – Concurrence of Commission 16 to 22 12 Annexure IA – Posts under State Service and Subordinate Service 16(b) 13 Annexure IB – Promotion – Posts come under purview of Commission 16(b) 14 Annexure II – Method of appointment etc. and pay of Secretary and Officers etc. 8 15 Annexure III – Pay of staff of the Commission 13(1) 16 Annexure IV – Employment of staff 13(2) 17 Annexure V – Authority to make Appointment of staff and qualification etc., imposing 13(3) punishment 18 Annexure VI – Property Statement 7(C) TAMIL NADU PUBLIC SERVICE COMMISSION REGULATIONS, 1954 In exercise of the powers conferred by Article 318 and the proviso to Article 320(3) of the Constitution of India, and in supersession of the Tamil Nadu Public Service Commission Regulations, 1950, published with Public (Services) Department Notification No.36, dated the 26th December 1950, at pages 403-407 of Part I of the Fort St. George Gazette, dated the 13th March 1951, as subsequently amended, the Governor of Tamil Nadu hereby makes the following regulations:- PART I PRELIMINARY These regulations may be called the Tamil Nadu Public Service Commission Regulations, 1954.
    [Show full text]
  • World Bank Document
    0609342-Reforming GrnCvr.qxd 11/15/05 4:12 PM Page 1 WORKING PAPER SERIES NO. 2005-4 36394 The World Bank Human Development Sector Unit Public Disclosure Authorized Public Disclosure Authorized 1818 H Street, NW East Asia and the Pacific Region Washington, DC 20433 USA The World Bank Telephone: 202-473-1000 Facsimile: 202-477-6391 East Asia and Pacific Region Human Development Sector Unit http://www.worldbank.org Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Reforming Health Social Security Proceedings of an International Seminar Elizabeth King Lynnette de la Cruz Perez Public Disclosure Authorized Public Disclosure Authorized Mario Taguiwalo with Yolanda Quitero June 2005 0609342-Reforming GrnCvr.qxd 11/15/05 4:12 PM Page 1 WORKING PAPER SERIES NO. 2005-4 The World Bank Human Development Sector Unit 1818 H Street, NW East Asia and the Pacific Region Washington, DC 20433 USA The World Bank Telephone: 202-473-1000 Facsimile: 202-477-6391 East Asia and Pacific Region Human Development Sector Unit http://www.worldbank.org Reforming Health Social Security Proceedings of an International Seminar Elizabeth King Lynnette de la Cruz Perez Mario Taguiwalo with Yolanda Quitero June 2005 REFORMING HEALTH SOCIAL SECURITY PROCEEDINGS OF AN INTERNATIONAL SEMINAR Sponsored by the Global Security Institute, Keio University, and the World Bank June 27-29, 2005 Tokyo, Japan Table of Contents Preface i Chapter 1: Choosing to Cover Comprehensive or Basic Medical Services under Universal Social Health Insurance Should Providers Be Allowed to Extra-bill for Uncovered Services? 1 Naoki Ikegami The Billing of Medical Services and the Financial Burden on Patients in Korea 13 Soonman Kwon Summary of the Discussion 24 William Hsiao Chapter 2: Financing Long-Term Care Financing Long-term Care: Lessons from 19 OECD Countries 27 Manfred Huber Long-term Care in Germany 59 Heinz Rothgang Sustaining Long-term Care Insurance in Japan and Beyond 85 John C.
    [Show full text]
  • PUBLIC ADMINISTRATION and DEMOCRATIC GOVERNANCE: Governments Serving Citizens
    ST/ESA/PAD/SER.E/98 7th Global Forum on Reinventing Government Building Trust in Government 26-29 June 2007, Vienna, Austria PUBLIC ADMINISTRATION AND DEMOCRATIC GOVERNANCE: Governments Serving Citizens January 2007 The views expressed in this paper are those of the author(s) and do not necessarily represent those of the United Nations or its Member States. DESA MISSION STATEMENT The Department of Economic and Social Affairs of the United Nations Secretariat is a vital interface between global policies in the economic, social and environment spheres and national action. The Department works in three main interlinked areas: (i) it compiles, generates and analyses a wide range of economic, social and environmental data and information on which Member States of the United Nations draw to review common problems and to take stock of policy options; (ii) it facilitates the negotiations of Member States in many intergovernmental bodies on joint courses of action to address ongoing or emerging global challenges; and (iii) it advises interested governments on the ways and means of translating policy frameworks developed in United Nations conferences and summits into programmes at the country level and, through technical assistance, helps build national capacities. NOTE The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The designations “developed” and “developing” economies are intended for statistical convenience and do not necessarily imply a judgment about the stage reached by a particular country or area in the development process.
    [Show full text]