COMING HOME to VIETNAM (Information and Contacts for Vietnamese Returning to Vietnam from the UK)

Home , Dong Hoi Airport, Vinh, Ward (Vietnam)

GUIDEBOOK

COMING HOME TO VIETNAM (Information and contacts for Vietnamese returning to Vietnam from the UK)

Developed by: Đỗ Quý Dương Nguyễn Minh Hoàng Lưu Thị Lịch Chu Đỗ Quyên

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TABLE OF CONTENT

CONTENT PAGE Introduction 3 BEFORE RETURNING HOME TO VIETNAM 4 - Procedures on applying for travel documents 4 - Reintegration support schemes provided by the UK Government 5 ON THE WAY HOME 7 - Useful information and required documents before departure 7

- After arrival 7 - From the Airport to your Hometown 8 - In emergency 13 RESETTLEMENT IN VIETNAM 14 - Legal issues 14 - Health care 18 - Marital and family support services 20 - Engagement with local organisations and service agencies 20 CAREER ORIENTATION AND ACCESS TO CREDIT/LOAN 22 - Choose the right vocation 24 - Finding a stable job 30 - Loan and credit program 35 SAFE MIGRATION AND ELIMINATION OF HUMAN TRAFFICKING 39

DIRECTORY OF SUPPORT SERVICES 42

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INTRODUCTION The guidebook COMING HOME TO VIETNAM was commissioned by the British Embassy in Vietnam and developed in collaboration with the Centre for Training and Community Development (CTD). Aiming at supporting the successful rehabilitation and reintegration of Vietnamese returnees into the local community, it provides useful information on opportunities and services that Vietnamese returnees can access upon their return. Sponsored by the British Government, this guidebook was developed by CTD, with valuable inputs from the British Embassy in Vietnam. The guidebook includes, but is not limited to, useful information about the process of return and reintegration of Vietnamese returnees, through stages of pre-departure, on the way home, arrival in the hometown and resettlement in the local community. In addition, the guidebook introduces basic knowledge and understanding of safe and unsafe migration, risks of irregular migration (including human trafficking) as well as good tips for you, your families and your friends to enjoy positive migration experiences, both within and outside Vietnam. The guidebook will also be useful for Vietnamese returnees from different countries.

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BEFORE RETURNING TO VIETNAM

1. Travel Document Application If you have a valid passport, you are advised to contact a UK Home Officer official at your prison, immigration removal centre, or authorised agency, to arrange your return to Vietnam. If your passport was lost or stolen, you are advised to apply for an Emergency Travel Documents (ETD). There are two options 1.1 Apply at the Vietnamese Embassy in the UK You shall contact the Vietnamese Embassy in the UK, at: 12-14 Victoria Road, London W8 5RD, United Kingdom, for application forms and relevant guidance on the procedures. Supporting documents: You will need a completed passport application form (ticking Travel Document field); Curriculum Vitae form; three 4cms x 6cms sized photographs (plain white background; full, straight face; no hat or sun glasses). And you will need one of the following documents determining your Vietnamese nationality: previous Vietnamese passport, or Vietnamese Identity Card. Timescales: 15 to 45 days, if your application is sufficient. For further information and fee, please contact: Email: [email protected] Tel: +44 (0) 20 7937 1912 1.2 Apply at the UK Home Office

You should contact responsible officer at your prison, immigration removal centre, or authorised agency to request an ETD, and provide the following information for your application: - Full name, date of birth, address and telephone number in Vietnam; - Information on parents, brothers and sisters, and/or spouse in Vietnam. - Original or copied documents determining your Vietnamese origin, such as your ID card, household registration – household book, driver's license, expired passports, etc.

Once sufficient information is received, the UK Home Office will hand over your application to the British Embassy in Hanoi for processing. You do not need to pay a fee. Timescales: maximum 30 days, if your application is sufficient. 2. Reintegration support programmes run by the British Government 2.1. Facilitated Return Scheme (FRS) FRS is a support programme provided by the UK Home Office, for those who have been convicted of a crime and have served a custodial sentence in the UK. Grant worth: Up to £1,500 if you are still serving your prison sentence; and up to £750 if you have already served your sentence. 4

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2.2 Assisted Voluntary Return (AVR) AVR is a support program provided by Choices Organisation, including three programmes: - Voluntary Assisted Return and Reintegration Programme (VARRP): Up to £1,500 for those who sought, but failed to gain, asylum in the UK. - Assisted Voluntary Return for Irregular Migrants (AVRIM): Up to £1,000 for those who are illegal immigrants, without criminal records. (Failed asylum seekers are not eligible for this programme.) - Assisted Voluntary Return for Families and Children (AVRFC): Up to £2,500.

You should contact the responsible officer your prison, immigration removal centre or authorised agency for further information. If you apply under the FRS programme, the grant will be paid through a cash card. Up to £500 will be paid on departure and the rest will be settled upon your return to Vietnam, through the International Organisation of Migration (IOM). Please contact IOM Vietnam within 30 days of your return. Contact details of IOM in Vietnam

In Hanoi In Ho Chi Minh City Address: Floor 12A, CMC building, Duy Address: 1B Pham Ngoc Thach, Tan street, Dich Vong, Cau Giay District, District 1, Ho Chi Minh City (HCMC) Hanoi. Tel: 083 822 2057 Tel: 043 736 6258 / Fax: 083 822 1780 043 795 5884 / 043 795 5885 Email: [email protected] Fax: 043 795 5883 / Web: http://www.iom.int.vn Email: [email protected]

In addition to aforementioned information, opportunities for career development, vocational training and credits are in CAREER ORIENTATION AND ACCESS TO CREDIT/LOAN, in case you face difficulties in finances and/or finding employment.

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ON THE WAY HOME

Your flight from the UK to Vietnam will either land at Noi Bai International Airport in Hanoi, or Tan Son Nhat International Airport in Ho Chi Minh City. Public transportation (plane, train, taxi or bus) is available at the two airports to take you to your hometown. You will find below useful information that will assist you to have a safe journey to your hometown. 1. Useful information and required documents you will need before flights You should check your airline‟s baggage policy before packing. You need to know: - Baggage limitation: number of free bags, weight limitations, and restrictions (laptops, gold, cash, jewellery). - Weight and size limits, and restrictions for your carry-on luggage (no liquids over 100 ml, including shampoo, no knives or other sharp objects allowed). - Limitations on gold, cash (both VND and foreign currencies) and other valuable assets. - Other condition, policy and regulation.

If you fail to follow requirements, you may be requested to leave prohibited items at the security/custom check-point and spend time there for explanation. 2. After arrival - Immigration procedure: After leaving the plane, follow the instructions to find the immigration counter to complete procedure to enter Vietnam. - Baggage: Check which baggage line your bag will arrive. You will also find baggage collection information on an electronic board in the arrivals area. For any missing or damage luggage, please contact the airline representative, at the Customer Service Counter. - Your baggage tags may be verified against your baggage stub (usually attached to your boarding pass stub) at the arrival gates, by staff of your airlines.

3. From the Airport to your Hometown 3.1. Flight information - Vietnam Airlines, Viet JetAir, and Jestar Pacific have flights connecting Noi Bai International Airport and Tan Son Nhat International Airport to each other, and to provincial airports such as Vinh Airport, Nghe An, Dong Hoi Airport, Quang Binh, and Phu Bai Airport, Hue. - For booking and reservation, you chose one of the following options: + Schedule and book your flight online on airlines‟ official website; or + Contact airlines‟ agents; or

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+ Contact airlines‟ ticketing/booking counters at the airports. Fare and price references: Hanoi - Vinh: from VND1,000,000 to VND 2,000,000 Hanoi - Dong Hoi: from VND1,000,000 to VND 2,000,000 HCMC - Dong Hoi: from VND 1,800,000 to VND 2,600,000 HCMC - Vinh: VND 1,800,000 to VND 3,200,000 In order to save money and maximise flight schedule options, you are advised to schedule/book your flights early. Budget/Discount Tickets Airlines usually have promotional programmes which offer discounts of up to 70% off regular ticket prices. Discounted tickets are sold with conditions such as no changes, no refund, bagging limitation, and off-peak times, etc. Contact information For bookings, reservations and flight information, please contact: Vietnam Airlines: http://www.vietnamairlines.com Phone: (84) 4. 38320320 Viet JetAir: http://www.vietjetair.com Phone: (84) 1900 1886 Jetstar Pacific: http://www.jetstar.com Phone: (84) 1900 1550 3.2. Taxi information Noibai International Airport in Hanoi: - There are reliable taxi companies at the airport such as Noibai Taxi, Airport Taxi, and Viet Thanh Taxi. You can find the fare rates quoted on the signboard at taxi parking area at Noi Bai International Airport, or on the door of the taxi. The rate to the centre of Hanoi is fixed. However, you are advised to negotiate with taxi operators for directions and fares if you are going to a destination outside Hanoi. - You can take airlines‟ buses to the centre of Hanoi at a flat fare (50,00VND). - You can also take cheaper taxis such as:

Ba Sao: 04 32323232 Mỹ Đình: 04 38 333 888 Vạn Xuân: 04 38222 888 Thành Công: 04 62 575757 Thanh Nga: 04 38215 215 - Other taxi:

Taxi CP: 04 38 262626 Taxi Hà Nội: 0438535353 Taxi 3A: 04 38 575757 Taxi Mai Linh: 0438222666 Hà Nội Tourist:04 38 565656 To use the taxis listed above, you will need to go out of the airport, or call the taxi operators.

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Tan Son Nhat International Airport, in HCMC Reliable taxi Mai Linh: 08 38 383838 VinaSun: 08 38 272727 Vina Taxi: 08 38 111111 You can take any taxi at the airport and should negotiate with taxi operators about the direction and fare. Taxi fare rates list is found in taxi and you need to pay the amount shown on meter or agree with driver on flat charge. 3.3. Train information There are trains from Hanoi and HCMC to Nghe An, Quang Binh, Hue, and Da Nang every day. The train schedules as follows: Hanoi – HCMC route - Departure time: 9:00, 13:15, 19:00 and 23:00 - Fares: Departure from Hanoi to: - Vinh (Nghe An): from VND 155,000 to VND 380,000 - Dong Hoi (Quang Binh): VND 267,000 to VND 660,000 - Da nang: from VND 405,000 to VND 1,040,000

HCMC – Hanoi route - Departure time: 6:25, 9:00, 13:15, 19:00, 23:00 - Fares: Departure from HCMC to - Da Nang: from VND 480,000 to VND 1,206,000 - Dong Hoi (Quang Binh): from VND 590,000 to VND 1,453,000 - Vinh (Nghe An): from VND 682,000 to VND 1,733,000 - Hanoi: from VND 813,000 to VND 1,966,000

For more train schedules and tickets information, please contact: Agents Hanoi Train Sai Gon Train Station Station Ticketing 04.3822 1724 08.3843 6524 Phone booking 04.3942 3949 08.3843 6524 Baggage Services 04.3942 0060 08.3843 6527 Last minute tickets 08.3931 2794 3.4. Buses information There are buses departing from Hanoi and HCMC to provinces. Hanoi - Quang Ninh Route Kumho Việt Thanh Buses: My Đinh – Ha Long – Cam Pha - Phone: 04 3768 9874 / 0985 888 009 / Departure time: every 30 minutes - Fare: VND 120,000

Ka Long Comfortable Buses: My Dinh – Ha Long – Cam Pha - Mong Cai - Phone: 0989 158388 / 0986 763222 - Departure time: Mỹ Đình Bus Station: 20:30, 22:00. Lương Yên Bus Station: 19:30, 21:30 - Fare: VND 230,000 (Hanoi - Mong Cai).

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Hanoi - Nghe An, Ha Tinh Route Văn Minh Luxury Comfortable Buses: - Address: 242 Xã Đàn Street, Đống Đa Disctrict, Hanoi. - Phone: 04 3757 9579 – 04 8585 0606 - Fare: VND 220,000 Bus Schedules: o Nước Ngầm Bus Station + Vinh: 08h30, 09h30, 10h40, 12h00, 13h30, 18h00, 21h00, 22h10, 23h00. + Cửa Lò: 08h30, 10h40, 13h30, 23h00 + Hà Tĩnh: 09h30, 12h00, 18h00, 21h00, 22h10

o Mỹ Đình Station + Vinh: 10h10, 12h05, 13h00, 21h30, 22h00, 22h30 + Cửa Lò: 10h10, 12h05, 13h00, 21h30, 22h30 + HàTĩnh: 22h00  YênNghĩa Bus Station: Vinh - HàTĩnh: 11h00, 22h00

Hanoi – Quang Binh – HCMC route Camel Open Tour Buses - Address: 459, Tran Khat Chan Street, Hai Ba TrungDisctrict, Hanoi - Phone: 04 3625 0659 - Departure schedules:

o Hanoi - HCMC: 3 buses a day (17:30, 18:00, 19:30) o HCMC - Hanoi: one a day (19:00) - Fares: VND 650.000 (Hani – HCMC), VND 300,000 (from HaNoi or HCMC to central area provinces)

4. Emergency In case of emergency, please dial the flowing 24/7 hotline numbers operating. No fees will be charged for your calls. 113: For accidents, crimes (fraud, human trafficking, drug trafficking, etc.), public safety, violence, robbery, child abuse, and domestic violence, etc. 114: For fires, building damage, and elevator (lift) problems, etc. 115: emergency healthcare. 1800 1567: For children abuses, women abuses, domestic violence, health care, and nutritional advisory services. 08 3910 1213: For emergency, temporary – few days - and safe shelter (only in HCMC) It is very important to stay calm, dial numbers correctly and let the operator know what happened, when and where you are and your present situation.

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RESETTLEMENT IN VIETNAM 1. Legal issues

1.1. Identity Card (ID Card) You should submit the following documents to the local authority where you registered your household book before leaving Vietnam - one-stop Administration Centre – to apply for an ID card: - Request form attached a passport sized photograph : if your ID card was lost or stolen, the form should be certified by local police; - Household Registration Book; - Travel Document/Passport if either ID card or Household Registration Book are not available; - Original ID card (if you want to renew); - ID card Form; - Photograph taken ID card issuing office

1.2 Birth Certificate

You should submit the below required documents to the District Department of Justice for obtaining a birth certificate for your children who were born abroad: - Birth Certificate Form; - Original birth certificate issued by the medical centre where the child was born. If the child was not born at a medical centre, the birth certificate will be replaced by the confirmation of a witness. In case, there have no witness, the one who submit the form should make an assurance on authentication of birth; - Your children's passports (if available); - A letter to guarantee that the child has not yet been issue for a birth certificate in a foreign country; - Household Registration Book or Confirmation of Temporary Residence; - Certificate of marriage of parents (if any); - Your ID card.

1.3 Registration of Temporary Residence

When you move from the place where you register your permanent residence to another to stay for a period of time, you shall obtain a temporary residence permit at the ward/commune police offices within 30 days from the day of arrival. Supporting documents include: - Household Registration Form; - Written notification of changes in household registration and the number of household members with confirmation of consent by landlord or head of household; - ID card or certification form issued by police offices at the place where you have registered permanent residence.

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Temporary residence book will be issued to you in 2 working days from the day of submission of a sufficient application.

1.4 Other legal issues and Legal Aid

Legal aid beneficiaries in accordance with the Vietnamese legislation include: - Poor people whose income beneath the poverty threshold in accordance with national regulation; - Homeless children under 16; - Children under 18, who are the detained, the accused, the defendant, or victims of rights violation - such as rights of children, sexual abused, labour abused etc. - People with disabilities, people with serious illness, HIV-infected people, agent orange affected people; - Victims of human trafficking (identified or being identified); - Women as victims of domestic violence; - Women as victims of labour exploitation or sexual abuse; - Women who are sued, the accused, and the defendant in pregnant period or have babies under 36-month old; - Ethnic minority people permanently residing in areas with exceptionally difficult social-economic conditions; - Migrant women; - Female workers who are terminated their labour contract illegally, deceived at workplace, mistreated in family life, or whose assets were taken illegally. Procedures of legal aid request: - Supporting document for the request includes: request form – obtaining from provincial or district Legal Aid Centre, certification proving the requester's eligibility for legal aid (Poor Household Books, Medical Insurance Certificates for poor household, paperwork determining the requester as targeted beneficiaries of assistance programmes, victims of trafficking etc.) as well as other documents needed for legal aid request. - You should submit relevant forms to provincial or district Legal Aid Centre.

Contact details of Legal Aid Centres in your area can be found at DIRECTORY OF SUPPORT SERVICES. In addition, you can access support from collaborators of state legal aid centres, District Office of Justice, legal counselling organisations of social-political organisations, social-political-professional organisations, social-professional organisations such as Women's Union, Farmer's Union, and the Youth Association.

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2. Healthcare

2.1 Medical check-up and general healthcare

- You can visit the district or provincial general hospitals at your localities For a general check-up, - You can visit your respective provincial Dermatology hospital or Dermatology departments in provincial or district hospitals for special diagnosis and treatment of sexual transmitted infections - You can visit HIV counselling centres for your volunteer HIV test free-of-charge and with confidentiality, or visit the HIV/AIDS Control and Prevention Centre in each province for HIV test,

2.2 National Health Insurance

Free Health Insurance Scheme

- Beneficiaries: individuals who are under the government‟s poor or near-poor households categories; individuals who served the country as veterans or war invalids; people with disabilities; single senior citizens and senior citizens above 85 years old - If you or your relatives are eligible for the 100% free health insurance scheme, but have yet received it, you should contact the welfare officer of the people's committee at your commune to apply for it.

Voluntary Medical Insurance Scheme

The annual fee for Voluntary medical insurance is calculated as below:

Basic salary x 4.5% of monthly salary x 12 months

E.g: if the current state‟s basic salary is VND 1.150.000, the voluntary medical insurance that you pay would therefore be:

VND 1.150.000 x 4.5% x 12 = VND 621.000 per annum

Noted: according to the government regulations, basic salary is the lowest salary level that an employer can pay for their employees. Basic salary will be reviewed and adjusted by the Government from time to time to reflect the actual living costs

Health insurance benefits coverage

- Examination, treatment, rehabilitation, periodic medical check-up and medical expenses for birth - Examination for screening diseases and early diagnose of certain diseases - In-patient and out-patient treatment once deemed being diagnosed with a disease

Benefit levels

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The bearer of the National Health Insurance Card is entitled to:

- 80% of in-patient and out-patient treatment expenses in the list of medicine, diagnose services and treatment stipulated by the Ministry of Health - 100% of examination and treatment expenses if the examination or treatment expense is lower than 15% of the basic salary and the examination or treatment are at a district hospital - 80% of advanced technology examination or treatment, or significant expense for one-off treatment, but not over 40 times of the basic salary (if the treatment is 180 days continuously) - 80% of 50 % of cancer treatment medicines and Immunosuppression medication for organ transplantation beside the name list (stipulated by the Ministry of Health) if the patient has joined the national health insurance scheme for 36 months continuously.

Procedure of purchasing the National Health Insurance

There are insurance agents and staff of the national insurance company available in each communes and districts to assist you when you purchase national insurance. When you want to purchase National insurance from your commune People's committee, you need to bring your Identification Card. If you have a temporary resident permit, you will need to obtain a certification from the local police at your commune/ward and your ID Card.

3. Marital and family support services

Should you have any problem related to marriage such as family disputes, domestic violence, divorce or child guardianship/custody, fixed assets and real estate disputes etc, you can look for assistance from the following authorities:

- Reconciliation Committee at your ward/commune - Public organisations at your locality such as commune/district/provincial including Farmer's Union, Ho Chi Minh Communist Youth Union and Vietnam Women's Union - Family and marital counselling centres

Contact information of these centres is available in the DIRECTORY OF SUPPORT SERVICES

Free nation-wide counselling and helpline services:

- 1800-1567: child protection hotline run by the Ministry of Labour, War Invalids and Social Affairs - 1800-1769: Counselling hotline for family, marital issues and social work services run by Quang Ninh Social Work Centre - 1800-5454/53: Free psycho-counselling hotline (every Thursday morning) run by Centre for Social Work with Youths (Ho Chi Minh City‟s Youth Union)

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4. Engagement with local organisations and service agencies

You should sign up for membership of local public organisations in your locality to secure your rights to access activities such as public education, vocational training and job placement, credit/loan access, counselling and other life-related issues.

To become a member of public organisations in your locality, you should contact the commune officers for instructions on membership registration. Key public organisations include:

- Vietnam Women's Union: representing the rights and entitlement to benefits for all Vietnamese women; promoting the advancement of women‟s development and gender equality. - Farmers' Union: protecting the rights and entitlements to benefits for farmers; organising consultancy and technical support services for farmers on agricultural production, business and life-related issues. - Ho Chi Minh Communist Youth Union: protecting the rights and entitlement to benefits for youths, from 16 to 30 years old. Participating in these public organisations and other community activities will help facilitate your personal development, interpersonal skills and social relationships, as well as access to social support when you are in need.

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CAREER ORIENTATION AND ACCESS TO CREDIT/LOAN

1. Choose the right vocation

Upon your return to Vietnam, sometimes under the economic and reintegration pressures you may accept any work opportunity immediately instead of carefully considering the career path you should pursue and planning for a successful reintegration. Taking up seasonal jobs with low skill requirements will result in little pay and instability as you will have to change job frequently. Picking up and learning a vocation that matches your aptitude and personal circumstances will increase your chances of securing more gainful employment in the long-run.

What vocational tracks and work you can choose from?

There are plenty of jobs that you can learn and do. Some are listed below:

- Jobs that require patience and attention to details: Hairdresser, jewellery designer, electronic worker, cashier... - Jobs that require physical strengths: construction worker, turner, welder, driver... - Jobs that require both physical strengths and skilfulness: cook, baker, garment worker... - Jobs that require language and communication skills: receptionist, tour guide...

There are also jobs that can help you utilize your skills advantages and suit your personal circumstances in where you are, such as bee keeping, aquaculture, husbandry and farming.

How to choose a suitable vocational training course?

Before making any decision on the vocational training you want to pursue, you should take these suggested ideas into consideration:

- Prioritise vocations and local income generating opportunities. For example: handicraft jobs at traditional handicraft villages, garment workers in industrial zones - Vocational training entry requirements. For example: certain jobs require minimum secondary school completion before entering vocational training or the minimum height when taking hospitality training - Personal interests and strengths. For example: chef if you love cooking and can cook well; electronic worker if you are interested in electronic devices and technologies. - Vocational training schools and tuition fees. For example: available free-of- charge vocational training program versus training programs that charge an amount of tuition fee; apprenticeship or on-the-job training options - Course length: Elementary vocational training course will last from 3 to 12 months; intermediate course will last from 1 to 2 years (for high school graduate) and 3 to 4 years (for secondary school graduate). Alternatively, if students already have obtained a certificate in professional secondary school that is 15

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recognised by the vocational training centre, the length of intermediate course will be reduced.

Vocational training programmes

Vocational Training and Job Creation Programme using State budget

All provinces are implementing national policies on vocational training and job creation for people in rural areas and other disadvantaged groups. There are government authorities and agencies providing free-of-charge career orientation, vocational training and job placement for their respective beneficiaries, including commune/town people's committees, departments and bureaus of Labour, War Invalids and Social Affairs, Farmers' Union, Youth Union and Women's Union in every provinces and cities. Additionally there are professional secondary or vocational training centres providing vocational counselling, vocational training and job placement. These programmes require fees.

List of vocational training and job creating programmes using national budget

National Program on Job Creation for Rural labour until 2020:

- Implementing Agency: People's Committee at commune/town levels - Beneficiaries: people in the labour age range (15 - 60 years old for male and 15 - 55 for female) under one of the following groups: people who served the country, poor household, ethnic minority groups, war invalids, people whose agricultural land was taken by the government - Provision of support: Short vocational training fee (elementary level below 3 months) with cost ranging from 2 to 3 million per person per course, depending on actual vocational strand and course length

National Program on Vocational Training and Job Creation for people whose agricultural land was taken by the government:

- Implementing Agency: Elementary vocational training program will be handled by the respective People's Committee at town/commune level. This intermediate vocational training programme will be handled by the respective bureau of Labour, War Invalids and Social Affairs at town/commune level. - Beneficiaries: individuals or family household - within the labour age range - whose agricultural land has been taken for other purposes by the government. - Provision of support: free vocational counselling and orientation, job placement, training fee provided for vocational training, Intermediate vocational training or college education. An individual who takes up overseas employment track will be supported with some pre-departure fees and access to credits with privileged interest rates from Vietnam Bank for Social Policies.

Project „Consultancy and funding for Young people starting businesses‟ (under the National Programme „Supporting youths in vocational training and job creation‟)

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- Implementing Agency: Ho Chi Minh Communist Youth Union, at grass-roots levels - Beneficiaries: members of the grass-roots Youth Union - Provision of support: access to credits for vocational training, intermediate vocational training, college, university and credits for labour export with legal employment contract

Overseas Employment Fund

- Implementing Agency: recruitment agencies who export labour for overseas employment and provincial Department of Labour, War Invalid and Social Affairs - Beneficiaries: Individuals who go abroad to work (labour export) under legal contracts, and holds membership of the Overseas Employment Fund by paying a membership fee of VND 100.000 per person per contract - Provision of support: language and basic working skills training will be provided. A 50% subsidy for up-skilling programmes, languages training, and substantial knowledge education programmes for labour, whose parents are war invalids, fallen soldiers, from poor households or ethnic minority groups

Vocational Training and Job Creation Programme using non-state budgets

Apart from government programmes, there are private organisations providing career orientation and vocational training services for disadvantaged young people and migrant labourers from other provinces working in Hanoi, Da Nang, Ho Chi Minh City.

List of Vocational Training and Job Creation Programmes using non-state budgets

Vocational training programmes for disadvantaged young people

REACH Centre

- Location: Hanoi, Hai Duong, Hue, Dang Nang, Hoi An - Beneficiaries: young people from 18-30 years old with education level from primary school to high school; from poor household; HIV positive; people with disabilities or at-risk population from divorced family background; street children; victims of human trafficking; low-skill young labour migrating from countryside to cities in search of jobs,; and former drug users - Tuition fees: free-of-charge and monthly stipend provided - Course provided: short term training (03 months) in variety fields such as: hotel and restaurant hospitality services, housekeeping, sales/ marketing, web design, and nail technique.

KOTO Humanity Vocational Training Centre

- Location: Hanoi, Ho Chi Minh city

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- Beneficiaries: young people from 16 to 22 years old; from poor, disadvantaged family backgrounds (drug or substance abuse, alcoholism, gambling, mental disorders); orphans or individuals having experienced abandonment and abuses; labourers with heavy workloads in hazardous environments; ex-offenders - Tuition fees: free-of-charge and a small monthly stipend provided during the entire vocational training course - Course provided: 24-month training in hospitality services as well as English and life skills training

HoaSua Professional Secondary School of Economics and Tourism

- Location: Hanoi - Beneficiaries: young people from 16 years old; from ethnic minority groups in rural remote areas/islands; orphans who have no primary care givers; children of fallen soldiers or war invalids; from poor households; children of divorced parents with no primary care giver or living with grandparents with financial constraints; beneficiaries from other social organisations such as social protection centres or orphanages; victims of agent orange; students with hearing impaired or minor mobility disabilities. - Tuition fees: from 25% to 100% off, case-by-case basis. - Course duration: - Elementary level (less than 1 year): cooking, waiter/watress, bakery, housekeeping and sewing & embroidery (targeted strand for students with disability) - Intermediate (1.5 to 2 years): Accounting, hotel and restaurant management, restaurant services, cooking, and receptionist

Contact details could be found in DIRECTORY OF SUPPORT SERVICES.

2. Finding a stable job

Jobs and stability

You should look for a job – if possible -with the following characteristics:

- Stable and suitable income: suitable with your abilities and performance; regular pay schedule (fortnight/monthly); salary is clearly stated in the legal labour contract you sign with the employer - Legitimate rights and benefit packages: valid labour contract; medical insurance and social insurance paid by employer and employee (referral sources: Medical Insurance Law numbered 25/2008/QH12); annual leave and public holiday; overtime; unused leave allowance, salary and bonus - Working hour: 8-10 hours per day, 5 to 6 days per week, public holidays, paid leave, lieu leave - Safe and non-hazardous working environment: Safe working environment/ condition, safety protection for employees working in harmful/dangerous working environments (provision of fire alarm system or protection gear)

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- Suitable job requirements: suit your educational background and personal strengths

Steps to find a legal job in Vietnam

It will take time and effort to find a legitimate and stable job. Following these steps will help you find a safe and stable job. You should be cautious about job offers that sound easy, promising, well-paid but requires no skills etc, to avoid the risks of being cheated, exploited and trafficked.

Step 1: Searching for job information

Exploring information sources about jobs available in Vietnam and in your area

- Relatives, family and friends - Job search websites such as: vieclamvietnam.gov.vn, vietnamworks.com, careerbuilder.vn or job advertising from Internet newspaper (for example: vieclam.tuoitre.vn). - Job information from Viettel call centre 1066; - Job advertisements in local newspaper; - Job announcements at industrial parks or companies; - Job placement departments at vocational training centre (after student completed the elementary, intermediate vocational training programs or college); - Training and job placement centres under provincial Departments of Labour, War Invalids and Social Affairs in each province and city; Vietnam Women's Union, Farmers' Union, Ho Chi Minh Communism Youth Union in each province, city. - Job fairs (organised by Department of Labour, War Invalids and Social Affairs in each province and city) – periodically organised in fixed dates . - Online job fairs in government job placement centres‟ websites: - Government: vieclamvietnam.gov.vn - Hanoi: vlhanoi.vieclamvietnam.gov.vn - Quang Ninh: vlquangninh.vieclamvietnam.gov.vn - Nghe An: vlnghean.vieclamvietnam.gov.vn - Ha Tinh: vlhatinh.vieclamvietnam.gov.vn - Quang Binh: vlquangbinh.vieclamvietnam.gov.vn - Da Nang: vldannang.vieclamvietnam.gov.vn - Ho Chi Minh: vlhcm.vieclamvietnam.gov.vn - Private job placement or recruitment agencies; - For victims of human trafficking or disadvantaged groups: bureaus of Labour, War Invalids and Social Affairs in coordination with respective district People's Committee and others public organisations (Farmer's Union, Fatherland Front, Women‟s Union, Youth Union); agencies whose mandates are to support human trafficking victims; anti-human trafficking clubs those introduce and connect all information about job opportunities for the victims

Information you need to take into considerations when looking for a job: 19

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- Job description - Salary - Working conditions - Experience and skills requirements - Requirements for your own transportation arrangement if any - Application requirements: Certificate of birth, Curriculum vitae, Identification card etc

Step 2: Application preparation

Typical job application will include:

- Curriculum vitae with certified by the commune/ward people's committee where you reside - Health certificate certified by a local state clinic or hospital - Cover letter - Notarised copies of your qualifications

Step 3: Submission of application and interview

If your application is shortlisted, you will be invited for an interview session and/or a skills test. For example: after the interview session, employers will test your specific technique in soldering if you are applying for a welder's job.

Step 4: Commencement of your job

If you are selected, you will then negotiate the contract conditions with your employer in regards to your responsibilities, working hours and conditions, salaries and other benefit packages.

After the labour contract negotiation is completed and the contract is signed by both parties, you will commence your job. Normally, the employer will give you a 1 or 2 months probation period with probationary salary ranging from 70 to 100% of your full salary.

Looking for an overseas job

If you are thinking about working in another country, please carefully consider the challenges and risks involved. You will need to prepare for your adaptation when you live and work in a new country with different culture, languages and living environment.

You should also think about other risks involved, including health, working conditions, abuse and exploitation, illegal migration and human trafficking when going overseas, especially if your travel and work arrangements involve some illegalities. Remember you will always be vulnerable, unless you have a legitimate visa permitting you to take the job you are doing.

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To support people to look for jobs overseas, the Department of Overseas Labour (under the Ministry of Labour, War Invalids and Social Affairs) has listed authorised companies that are authorised to recruit labourers to work overseas on this website: http://www.dolab.gov.vn.

Find a legal job overseas

Step 1: Searching for potential labour markets

Information to be gathered:

- Tasks and the nature of work; salary and working conditions - Entry requirements in terms of qualifications, age, health, language, and specific skills - Legality and reputation of the hiring companies/recruitment agents - Culture and legal systems of the destination country

Source of information about overseas job opportunities

- Department of Overseas Labour (under the Ministry of Labour, War Invalids and Social Affairs) - Job placement/promotion centres of Department of Labour, War Invalids and Social Affairs or Youth Union in each city and province - Job fairs

Step 2: Submission of application and job interviews

If you are selected, you will have to go through a medical check-up, complete your requested application, negotiate the working conditions, sign the overseas employment contract and pay the overseas job service fees.

Step 3: Attending knowledge and foreign language training until reach the satisfactory requirements of the recruitment agencies before you are deemed eligible to work abroad.

Step 4: Work abroad

Certain markets will require probation for a period of time before you are officially offered a job. This in-service training or probation time will require a separate contract signed between you and the employer to ensure your salary and rights during this period.

Note: You have a right to keep all personal legal documents (passport, saving book and other legal personal documents) and no employer is allowed to take these documents from you, in any circumstance.

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3. Loan and Credit Programme

Currently, the government is running credit programmes through public organisations in all provinces/cities, or through state-owned banks. In addition, some local credit entities offer special credit programmes using non-state budgets.

To access credits from these programmes, you should:

- Participate in a local credit saving entity - Submit a loan request following the requirements of each local credit entities To be recommended by a standing member of the local credit entities and approved by the respective entities

Credits Programmes using National Budget

National Fund for Job Creation

Implementing Agency

- For households: disbursement through public organisations: Farmers' Union, Women‟s Union, Youth Union, War Invalids Union - For businesses: Bank for Social Policies will disburse directly at their respective district/provincial transaction centres.

Beneficiaries: Businesses (individual businesses or joint businesses, cooperative regulated under Cooperative Law; businesses for people with disabilities; small and medium businesses regulated under the Business Law; farm owner; rehabilitation centres) and households.

Credit limit: Maximum of VND 500 million per project and not exceed VND 20 million per new labour recruited. Maximum of VND 20 million per household.

Period: Maximum 60 months

Monthly interest rate: 0.5%

Bank for Social Policies’ Credit Programme

Implementing Agency

- For credit less than VND 30 million: disbursement through public organisations at in provincial/district level - For credit over VND 30 million: direct disbursement at the branch office of Bank for Social Policies at province/district level and require secured deposits

Beneficiaries:

- Poor and near- poor households - Disadvantaged students - Disadvantaged individuals working overseas in a fix term period: spouse and/or children of fallen soldiers or war invalids, people awarded by government, military 22

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personnel. Poor or near-poor household according to the government‟s regulations - Family business (production, manufacturing) in poor rural area - Treated water and environmental hygiene projects in rural area - Projects in disadvantaged provinces to foster labour export for sustainable poverty reduction during 2009-2020 period - Labours whose agricultural land is compulsory taken by the government

Credit limit: Maximum VND30 million per application, or based on the needs, payment conditions, and labour contracts to work overseas

Monthly interest rate: from 0.65 % to 0.9 %

Farmers Support Fund

- Implementing Agency: Farmers' Union in each province and district - Beneficiaries: households with members in the Farmers' Union, or Cooperative with 2/3 members are the Farmers' Union members - Credit limit: maximum VND 500 million - Duration: maximum 60 months - Monthly Interest rate: no interest applied, only administrative fee

Microfinance using Non-Government Budget

Implementing Agency:

- Fund for Women‟s Advancement Support in Uong Bi – QuangNinh province - Fund for Women‟s Support in Dong Trieu - QuangNinh province - Fund for Poor Households Support in Ha Tinh province

Beneficiaries: Disadvantaged women, women with low-income or extreme poverty backgrounds

Loan limit: maximum Vietnam Dong 30 million/application

Monthly interest rate: in equivalent with commercial bank‟s interest rate

Contact information of these Microfinance Organisations using Non-government Funds is available in DIRECTORY OF SUPPORT SERVICES.

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SAFE MIGRATION AND ELIMINATION OF HUMAN TRAFFICKING Migration for better opportunities to deal with difficulties of existing lives can be a good choice. However, either success or failure of your journey will depend on the way you migrate the risks. Some people who chose irregular migration face a number of serious risks such, including being trafficked for criminal, labour and sexual exploitation. They are threatened and forced to do things against their will, from cultivating drugs to prostitution. Prepare yourself well with the knowledge to recognise safe migration so you can avoid the risks of human trafficking. 1. Migration

Migration is the movement of a person, or a group of people, from one place to another - usually, from one country to another - for the purposes of job opportunities, study, marriage, family reunion, and others reasons. Migration can be categorised as safe migration and unsafe migration. Safe migration is generally means regular and legal migration. Migrants are well- informed before leaving. And they have genuine documents, issued by a competent authority, for the purpose of their entry to the other country. Unsafe migration means irregular migration, where migrants are provided with little or no necessary information before leaving. They may or may not be aware that the assistance they use to migrate is working outside the law. This invariably results in the migrant being vulnerable to the person organising the migration and very often leads to trafficking. Many irregular migrants believe they know the risks they are taking, but they end up to being trafficked. You can help prevent these risks and protect yourself during migration by leaving in safe ways.

Before migration On the way Arrival destination

- Only use legal and regular - Keep your personal - Keep your family migration routes; documents such as informed of your - Obtain sufficient and accurate passport and ID card, contact details in information in relation to with you at all times; destination places; destination places, jobs, working - Keep your eyes on - Understand and and living conditions; valuable assets; watch abide law of the host - Understand clearly your labour for pickpockets and country; contracts, especially conditions robbers; - Keep you personal such as working time, salary, - Bring assistance documents carefully. benefits, rights and obligations contact lists, phone Do not hand them to etc. numbers of your family anyone who has no - legitimise your contract. members, and official reason to see Vietnamese Embassy in them; - Seek carefully information about 24

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Before migration On the way Arrival destination brokers, or recruiters; your destination country - Be cautious of - Consult family members, friends (if travelling abroad); abnormal actions of or local authorities about your - Do not change your employers, broken decision; route and schedule, if promises, breaking contracts etc.; - Prepared your personal you are asked to do so; documents well; - Look for abnormal - Seek support from signs on your way and local authorities or - Look for potential risks during the Vietnamese migration and seek solutions; try to inform immigration or police authorities, Embassy in - Collect contact lists for your family or other destination country assistance, Vietnamese Embassy responsible people if you as soon as your in your destination (if you travel suspect you may be personal documents abroad). about to be trafficked. are lost or any signs of human trafficking or violence occur.

2. Human Trafficking

What is human trafficking? “Trafficking in persons” means the recruitment, transportation, transfer, harbouring or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability or of the giving or receiving of payments or benefits to achieve the consent of a person having control over another person, for the purpose of exploitation. Exploitation shall include, at a minimum, the exploitation of the prostitution of others or other forms of sexual exploitation, forced labour or services, slavery or practices similar to slavery, servitude or the removal of organs.

(Article 3, Protocol to Prevent, Suppress and Punish Trafficking in persons, especially women and children, supplementing the United Nations Convention Against Transnational Organised Crime.)

Anyone can be a victim of trafficking, both male and female, adults and children.

Methods of Traffickers - To promise a chance for low-skilled, simple but high-paid jobs; - To use a relationship of trust to deceive victims; - To drug, kidnap and use of force; - To promise a chance for marriage with rich foreigners; - To use fraud, such as asking victims to travel, go shopping etc. - To build relationships with victims online, then meet them at faraway or deserted places; - To gain money from labour migrants through recruitment to work abroad with false promises of well-conditioned and high-paid jobs;

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According to Vietnamese legislation, by committing human trafficking crime offenders are liable to be sentenced to between seven and twenty years of imprisonment. Human Trafficking Indicators People who have been trafficked may: - Be deprived of human rights such as the right to respect, the right to safety, or the right to free movement, etc.; - Be exploited for criminal, labour or sexual purposes, or other forms of exploitation; - Be deceived, forced or threatened; - Be subjected to insults, physical and mental abuse; - Not be in possession of their personal documents, be controlled or detained; - Live and work in harsh conditions that harm their health; - Have no labour contracts or jobs different from contracts; - Be forced to break the laws of the country they are in; - Receive little or no payment. Provision of assistance to victims of trafficking In accordance with the Decree No. 09/2013/NĐ-CP guiding the implementation of some articles under National Anti-Trafficking Law dated on 11 January 2013, victims of trafficking shall be entitled to receive basic needs support, travel cost, health care, psychological services, and grants for difficulties.

Residential programmes in shelters

Beneficiaries: - Vietnamese residents identified as victims of human trafficking; - Foreigners who have been trafficked to Vietnam; - Trafficked person in the process of being identified as victims in accordance with Article 24 and Article 25 under the National Anti-Trafficking Law; - Minors travelling with victims.

Support scheme includes: - Provision of food during the course of residence in shelters from the State Budget for no longer than 60 days. - Provision of clothes, personal items. Each victim shall receive two clothes, two sets of underwear, towels, sandals, toothbrush, toothpaste, soap, tampons (for female victims); - Provision of health care and recovery. Where victims with serious illness are referred to medical facilities, the cost of treatment shall be borne by victims or victim‟s families; - Provision of allowance for transportation and food during travelling time to victims going back to hometown. Fares of public transportation shall be applied.

For minor victims, the Department of Labour, Invalids and Social Affairs at district and provincial levels, or authorised agencies of Ministry of Public Security, Ministry

Error! Unknown document property name. of National Defence, Border Guards Command are responsible for returning victims to their family with or without support from shelters. Provision of vocational trainings and grants for difficulties In addition to aforementioned services, victims of trafficking are provided with education, vocational training and grants for difficulties. Victims of poor households are exempt from tuition and other education costs in line with existing legislation. Victims who have need of vocational training are supported once with apprentice costs. The amount of support for vocational training depends on vocational facilities. For victims from poor households, a grant for difficulties is provided upon their return to their community in accordance with regulations issued by Ministry of Finance and Ministry of Labour, Invalids and Social Affairs.

Victims of trafficking and violence can access additional support provided by organisations and programs in DIRECTORY OF SUPPORT SERVICES.

DIRECTORY OF SUPPORT SERVICES APPENDIX 1: SERVICE AGENCIES

Agency/Location Contact Information 1. Government agencies for legal supports Bureau of Legal Aid Address: 58–60 Tran Phu, Ba Dinh District, Hanoi - Ministry of Justice Telephone: 03733 9586, extension: 186 Email: [email protected] Website: http://tgpl.gov.vn

Department of Address: 2 Quang Trung, Yet Kieu Ward, Hà Đông District Justice of Ha Noi Telephone: 043382 8725 04 33 82 8725. Email: [email protected]

Department of Address: Hai Phuc Street, Hong Hai Ward, Ha Long City Justice of Quang Telephone: 033 3 834 318 / Fax: 033 3 837 321. Ninh Email: [email protected]

Department of Address: 56 Minh Khai Road, Vinh City Justice of Nghe An Telephone: 038 383 5341 / 038 358 9531

Department of Address: 3A Phan Dinh Phung, Hà Tĩnh City. Justice of Ha Tinh Telephone: 039 389 0273 – 039 385 7216. Email: [email protected]

Department of Address: 117 Ly Thuong Kiet, Dong Hoi City. Justice of Quang Telephone: 052 3824 947 / 052 3845 365 Binh

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Agency/Location Contact Information

Department of Address: 123 Truong Chinh, Thanh Khe District, Da Nang Justice of Da Nang City Telephone: 0511 389 1120 / Fax: 0511 388 9571

Department of Address: 470 Nguyen Tri Phuong, Ward 9, District 10, Justice of Ho Chi HCMC. Telephone of Admin Department: 08 3836 4330. Minh city Telephone of Technical Department: 08.35079534. Hotline for Legal Aid Services for Children: 08 3507 9534 2. Agencies for marital and family issues Nghe An Centre for Family and Happiness counselling Address: level 2, Inpatient Section A, Cua Lo Town‟s General Hospital. Telephone: 038 3 955 912

Ha Noi Centre for Women and Development. Address: level 4, block B, 20 Thuy Khue, Ba Dinh District, Hanoi Telephone: 04 3728 0936 (from 7am-6pm, from Monday - Saturday). Hotline: 0946 833 380 (24/7)

Ha Noi Centre for Training and Community Development (CTD) Telephone: 04 8586 0196. Website: www.tuvantamly.org

Ho Chi Minh city Centre for Psychosocial Skills Training Address: 64 Ho Hao Hon, Co Giang Ward, District 1, HCMC. Telephone: 08 6291 2900. Web: www.welink.vn. Email: [email protected] 3. Vocational training centres using non-state budget REACH centre Address: alley 1, Bun Pho Do village, Tu Liem District, Hanoi Telephone: 04 3762 1124. Email: [email protected]

KOTO Humanity Address: 710B Lac Long Quan, Tay Ho District, Hanoi Training Centre Telephone: 0168 383 4529

Hoa Sua Address: 118 Nguyen Khoai dyke Road, Linh Nam Ward, Professional Hoang Mai District, Hanoi. Secondary School Telephone: 04 3643 4731/ 04 3644 3068. of Economics and Tourism Email: [email protected]

4. Microcredit organizations using non-state budget Fund for Women Address: level 5, Song Sinh supermarket, QuangTrung road, Advancement Uong Bi City, Quang Ninh Province/ Supports in Uong Telephone/fax: 033 3663 253 Bi, Quang Ninh Province Email: [email protected]

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Agency/Location Contact Information Fund for Women Address: HTX Dong Thanh ceramic, Cau Dat zone, Duc Supports in Dong Chinh Trieu, Quang Ninh Province Ward, Dong Trieu, Quảng Ninh province. Telephone: 033 3870 902

Email: [email protected]

Fund for Poor Address: Nghen Town, Can Loc district, Ha Tinh province Household Telephone: 039 3941 318 / Email: [email protected] Supports in Ha Tinh Province

APPENDIX 2: AGENCIES FOR SAFE MIGRATION COUNSELING AND ANTI-HUMAN TRAFFICKING

Organisation Support service Contact information 1. Agencies for safe migration information Department of Provide counselling and information Address: 41B Ly Thai Overseas Labour on jobs overseas, safe migration To, Hoan Kiem district, and anti human trafficking Hanoi Telephone: 04 3936 6633. Website: http://www.dolab.gov.vn hoặc hotrolaodongngoainuoc. org

“New Day” Safe Support labour migrants from other Address: 123 Nghia Migration provinces to Hanoi Dung, Phuc Xa Ward, Cooperative  Vocational counselling and Ba Dinh District, Ha Noi job placement Telephone: 04 6262  Legal counselling and 6222 supports for the rights of migrants  Support to buy voluntary health insurance  Free counselling on sexual transmitted infections every evening (from 7:30 pm to 9:00 pm)  Basic computer, internet literacy and information searching skills training 2. Addresses support human trafficking victim

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Peace House Address: level 3,4 block Project – Centre  Beneficiaries: Women and B, 20 Thuy Khue, Tay for Women and children victims of human Ho District, Ha Noi Development, trafficking.  Support services: safe Telephone: 016 6612 Vietnam 2396 Women's Union accommodation, health and psychology treatment, skill Hotline: 0946 833 380 training, vocational training and job placement supports, legal aids Centre for  Beneficiaries: Women and Address: 53/56KB Le Disadvantaged children victims of human Van Sy, Ward 12, Women and trafficking, domestic abuses District 3, Ho Chi Minh Children and other disadvantaged City Supports -Ho backgrounds  Support services: safe Telephone: 08 3931 Chi Minh 3456 Women's Union accommodation, health and psychology treatment, skill training, vocational training and job placement supports, legal aids Hagar  Beneficiaries: Women and Address: 152 Au Co International children victims of human Road, Tay Ho District, trafficking and domestic Ha Noi abuses  Support services: safe Telephone: 04 3728 accommodation, health and 2342 psychology treatment, skill Hotline: 0943111967 training, vocational training and job placement supports, legal aids 3. Other support agencies Shelter - Ho Chi Support people in danger having no Address: 5 Dinh Tien Minh Social safety place to stay: Hoang, Da Kao Ward, District 1, Ho Chi Minh Work Centre for  Food and safe City Youths accommodation for 1 or 2 Telephone: 08 3910 days. 1213  Network and case transfer to http://www.congtacxahoi other long term support .vn agencies  Psychological and counselling supports Linh Quang Support women and other Address: Alley 25, 48 Humanity disadvantaged individuals, including Linh Quang, Dong Da Vocational children with disabilities, abused District, Ha Noi and trafficked children training centre Telephone: 04 3851 – Ha Noi Free accommodation for women for 9774 1or 2 days. Accommodation and living supports

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