Creating value in Australia Since it started flying to Australia in 1996, has contributed to Australian tourism, trade and FDI, while consistently giving back through investment, sponsorships, and social contributions.

Operating with care throughout Australia destination map Investing locally Covid-19 • Eight flights per week Emirates’ investment in Australia goes • Triple weekly to Melbourne and Sydney Emirates’ number one priority is the well beyond the flights it operates to four • Weekly to Brisbane and Perth Australian cities. Employing 6,900 Australians health and safety of our customers, crew • 10+ weekly freighters to Sydney and communities. As the Covid-19 crisis globally, including over 6,000 based in August 2020 emerged in March 2020, Emirates temporarily Australia, (including ) suspended passenger operations, except for has a national footprint of aviation and special repatriation and evacuation flights. tourism businesses. dnata Australia embarked on a significant In response to the disruption to international inward investment program in Australia freight capacity, Emirates also offered a several years ago. Its portfolio of assets number of cargo services to facilitate the flow now spans ground handling, airline catering, of essential goods across markets. Emirates aircraft cleaning and hotels. participated in the Australian Government’s International Freight Assistance Mechanism. Emirates Leisure Retail operates 97 food Through this initiative, Emirates directly and beverage outlets in Australia, including supported 500 Australian producers by Hudson’s Coffee and Heineken House. strengthening supply chains to key export In time, as Australia looks to rebuild its markets, particularly in the agriculture and tourism industry, Emirates will seek to seafood export sectors. Emirates also recommence operations to many large as carried medical supplies and pharmaceuticals well as second tier cities. As at August 2020, into Australia. Emirates was operating to 70 destinations. Throughout the Covid-19 crisis period, Our expansive global reach will again enable Emirates gradually expanded its network to a us to draw in tourists on unique one-stop number of destinations, providing the means connections offered by no other airline from for customers to travel through while inbound markets such as Lyon in France, continuing to serve the global demand for Hamburg in Germany, and Newcastle and air freight movement. In doing so, Emirates Glasgow in the UK. worked closely with all stakeholders and FY2019-20 international organisations to ensure the Our partnerships with Australian suppliers highest levels of health and safety. In addition, million such as Brasserie Bread, Fletcher Emirates implemented a comprehensive set 2.7 passengers to/from Australia International and MorCo Fresh in New South of measures at every step of the customer Wales, and Yarra Valley Dairy in Victoria, have journey to ensure the safety of customers percent helped put Australian produce on the global seat factor and employees on the ground and in the air, 79 stage and support local jobs. including the distribution of complimentary thousand cargo tonnes carried The Emirates Group has also invested hygiene kits containing masks, gloves, hand to/from Australia sanitiser and antibacterial wipes to 102 over A$125 million in developing Emirates all customers. One&Only Wolgan Valley – Australia’s first Enhancing trade links luxury conservation resort, which employs 121 During this time, dnata provided almost 7,000 Emirates SkyCargo is a significant contributor people. The ongoing conservation work at the meals to the Department of Jobs, Precincts to Australia’s international trade, including its resort plays a big part in the guest experience. and Regions, and the Department of Health annual A$6.6 billion trade with the UAE. and Human Services. dnata’s Cabin Services It is committed to supporting Australian farms Emirates Group - Australia is the largest provider of cleaning and businesses, helping to export high value Australia based headcount and disinfectant services to airlines in perishables to key global markets. Goods Australia, and their expertise in deep cleaning carried through Emirates’ cargo services dnata catering 2,653 of evacuation flights to Australia was crucial in include fresh meat transported in chilled dnata ground handling 1,735 the battle against Covid-19. containers from Sydney, Perth and Brisbane; temperature sensitive pharmaceuticals Cabin Services Australia 1,014 Expanding tourism markets from Melbourne; and mining equipment Prior to Covid-19, Emirates had one of the destined for Africa from Perth. In FY2019-20, Emirates Leisure Retail 408 most extensive global networks of any airline Emirates was Australia’s fourth largest cargo Emirates Airline 159 connecting passengers from 78 destinations carrier representing 9.5% of its air trade. in Europe, Africa and the Middle East to help Emirates’ wide network and fast, well-timed Emirates One&Only Wolgan Valley 121 bolster Australia’s annual A$45 billion export connections support Australian exporters in Total 6,090 earnings from tourism. quickly getting fresh produce to market. preserving wildlifeandhabitats. operations across allbusinessactivities.Ourenvironmental effortsare focussedonthree areas – reducing emissions,consuming responsibly and At Emirates,werecognise ourresponsibility inpreserving theplanet’s resources andare committedtominimisingtheenvironmental impactofour Operating sustainably These contributions add toEmirates’long termsupport of arts, employee-led fundraising initiativestocontribute totherelief efforts. directly raisedA$2.1millionforbushfire relief, andsupported In thewakeof devastatingbushfires inAustralia2020,Emirates Contributing tocommunities airlines ateightAustralianairports. provider ofcleaning anddisinfectantservicestoairlines,serves45 of themealsforQantaspassengers. CabinServicesAustralia,themain nine Australianairports,producing over64millionmeals,includingall airlines atsixAustralianairports.Itscateringunitserves46 at cargo andsupportssevenmillionpassengersinAustralia,serving27 dnata Australia’s ground handlingunithandlesover300,000tonnesof dnata isastrategicsuppliertoAustralia’s aviationindustry. Eachyear, enhanced product andserviceadvantages. have benefitedfrom Emirates’andQantas’jointnetwork, collaboration across 2,000routes. To date,over11millionpassengers beyond traditionalcodesharingtoincludeintegratednetwork destinations andAustraliancities.Thestrategicpartnershipgoes customers withaseamlesstravelexperiencebetweeninternational Emirates andQantasbeganaglobalpartnershipin2013toprovide Partnering withAustralia’s aviationindustry million litres ofwaterayear. cleaning aircraft exteriorsthatsaves11 a pioneeringdrywashtechniquefor operationally feasible,andintroduced reduce andemissionswhere fuelburn program thatfindsnewwaysto also hasacomprehensive fuelefficiency previous generationaircraft. Emirates greater fuelefficienciescompared to lower thantheindustryaverage),provide under sevenyearsinage(significantly 777 andAirbusA380aircraft, averaging as wellitsexistingfleetofBoeing that havebeenordered byEmirates, A350 XWB,Boeing787and777Xaircraft impact. ThenewgenerationofAirbus commitment toreducing environmental aircraft technologyisEmirates’biggest flights. Anongoinginvestmentinfuture minimising carbonemissionsfrom maximising fuelefficiencyiskeyto Reducing fuelconsumptionand Reducing emissions bio-digestion. treated on-siteusingprocesses suchas from landfills.Foodwasteisnowbeing waste produced at dnata’s cateringunit diversion ofover250tonnesfood to theenvironment isdnataAustralia’s Another exampleofourcommitment from 28recycled plasticbottles. Emirates’ EconomyClassare eachmade requirements, whiletheblanketson feasible, takingintoaccounthygiene phased outsingleuseplasticitemswhere managed disposalofitems.Emirateshas of purchasing, sourcing, consumingand consumption encompassingthelifecycle environmental impactthrough responsible Emirates iscommittedtoreducing Consuming responsibly 3,000 for over20years. more than15,000staffhadbeenemployed for10yearsorlonger, and Prior tothenecessary workforce reduction duringthe Covid-19 crisis, employer isdemonstrated bycomparativelyhigh staff retention rates. of thecountriesthatweoperate to.Emirates’statusasasoughtafter staff from over170 nationalities,complyingwiththelabourlawsineach At theendofFY2019-20,Emirates Group employedover100,000 combat humantrafficking. human trafficking,andhasinstituted anumberofmeasures tohelp World Tourism andTransport Council’s globaltaskforce tohelpprevent tolerance approach slavery. tomodern Emiratesisa memberofthe and corruption,competition,conflictofinterest, andazero- the countriesinwhichitoperates.Ithasrobust policiesonanti-bribery and endeavourstocomplywithallrelevant lawsandregulations inall The EmiratesGroup iscommittedtoactingethicallyandwithintegrity, every yearinitsannualreport. company’s independently auditedfinancialaccountsare published leases, commercial asset-backeddebtandequityfrom investors.The commercial basisthrough awiderangeofsources includingoperating Over its35yearhistory, allfunds havebeenraisedonafully US$5.3 billionindividendstoitsowner, ofDubai. thegovernment operated asacommercially managedcompanyproviding over From itsbeginningsin1985through topresent day, Emirateshas and governance Leading withstrong management sponsorship oftheCollingwoodFootballClubin2019. 6 Perth(European Tour Association).Emiratesmarked20yearsofits partner oftheAdelaideFestivalaswellISPSHandaWorld Super SymphonyOrchestras,of theSydneyandMelbourne amajor Australian PGAChampionship.EmiratesisalsothePrincipalPartner million. TheseincludetheAustralianOpen,GrandPrixand community andsportssponsorshipsinAustralia,totallingoverA$107 United forWildlifedecals. Five ofourAirbusA380sare paintedwith associated withillegalwildlifeactivities. species, huntingtrophies oranyproducts tolerance policyontransportingbanned illegal tradeofwildlifeandhasazero recognises itsrole incombattingthe 2016 BuckinghamPalaceDeclaration, Emirates, asafoundingsignatoryofthe trees andshrubsacross thesite. has sinceplantedover175,000native the uniquebio-diversityofthisvalleyand The resort ensures theconservationof accredited greenhouse gasprogramme. to becertifiedthrough aninternationally world, andthefirstcarbonneutral resort first carboNZero©™ certifiedhotelinthe conservation-based resorts. Thiswasthe 2009, oneofAustralia’s firstluxury One&Only Wolgan Valley openedin initiatives inthisarea istheEmirates endangered wildlife.Oneofthemajor preservation offragilehabitatsand Emirates isalsocommittedtothe and habitats Preserving wildlife

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