Creating value in Australia Since it started flying to Australia in 1996, Emirates has contributed to Australian tourism, trade and FDI, while consistently giving back through investment, sponsorships, and social contributions. Operating with care throughout Australia destination map Investing locally Covid-19 • Eight flights per week Emirates’ investment in Australia goes • Triple weekly to Melbourne and Sydney Emirates’ number one priority is the well beyond the flights it operates to four • Weekly to Brisbane and Perth Australian cities. Employing 6,900 Australians health and safety of our customers, crew • 10+ weekly freighters to Sydney and communities. As the Covid-19 crisis globally, including over 6,000 based in August 2020 emerged in March 2020, Emirates temporarily Australia, the Emirates Group (including dnata) suspended passenger operations, except for has a national footprint of aviation and special repatriation and evacuation flights. tourism businesses. dnata Australia embarked on a significant In response to the disruption to international inward investment program in Australia freight capacity, Emirates also offered a several years ago. Its portfolio of assets number of cargo services to facilitate the flow now spans ground handling, airline catering, of essential goods across markets. Emirates aircraft cleaning and hotels. participated in the Australian Government’s International Freight Assistance Mechanism. Emirates Leisure Retail operates 97 food Through this initiative, Emirates directly and beverage outlets in Australia, including supported 500 Australian producers by Hudson’s Coffee and Heineken House. strengthening supply chains to key export In time, as Australia looks to rebuild its markets, particularly in the agriculture and tourism industry, Emirates will seek to seafood export sectors. Emirates also recommence operations to many large as carried medical supplies and pharmaceuticals well as second tier cities. As at August 2020, into Australia. Emirates was operating to 70 destinations. Throughout the Covid-19 crisis period, Our expansive global reach will again enable Emirates gradually expanded its network to a us to draw in tourists on unique one-stop number of destinations, providing the means connections offered by no other airline from for customers to travel through Dubai while inbound markets such as Lyon in France, continuing to serve the global demand for Hamburg in Germany, and Newcastle and air freight movement. In doing so, Emirates Glasgow in the UK. worked closely with all stakeholders and FY2019-20 international organisations to ensure the Our partnerships with Australian suppliers highest levels of health and safety. In addition, million such as Brasserie Bread, Fletcher Emirates implemented a comprehensive set 2.7 passengers to/from Australia International and MorCo Fresh in New South of measures at every step of the customer Wales, and Yarra Valley Dairy in Victoria, have journey to ensure the safety of customers percent helped put Australian produce on the global seat factor and employees on the ground and in the air, 79 stage and support local jobs. including the distribution of complimentary thousand cargo tonnes carried The Emirates Group has also invested hygiene kits containing masks, gloves, hand to/from Australia sanitiser and antibacterial wipes to 102 over A$125 million in developing Emirates all customers. One&Only Wolgan Valley – Australia’s first Enhancing trade links luxury conservation resort, which employs 121 During this time, dnata provided almost 7,000 Emirates SkyCargo is a significant contributor people. The ongoing conservation work at the meals to the Department of Jobs, Precincts to Australia’s international trade, including its resort plays a big part in the guest experience. and Regions, and the Department of Health annual A$6.6 billion trade with the UAE. and Human Services. dnata’s Cabin Services It is committed to supporting Australian farms Emirates Group - Australia is the largest provider of cleaning and businesses, helping to export high value Australia based headcount and disinfectant services to airlines in perishables to key global markets. Goods Australia, and their expertise in deep cleaning carried through Emirates’ cargo services dnata catering 2,653 of evacuation flights to Australia was crucial in include fresh meat transported in chilled dnata ground handling 1,735 the battle against Covid-19. containers from Sydney, Perth and Brisbane; temperature sensitive pharmaceuticals Cabin Services Australia 1,014 Expanding tourism markets from Melbourne; and mining equipment Prior to Covid-19, Emirates had one of the destined for Africa from Perth. In FY2019-20, Emirates Leisure Retail 408 most extensive global networks of any airline Emirates was Australia’s fourth largest cargo Emirates Airline 159 connecting passengers from 78 destinations carrier representing 9.5% of its air trade. in Europe, Africa and the Middle East to help Emirates’ wide network and fast, well-timed Emirates One&Only Wolgan Valley 121 bolster Australia’s annual A$45 billion export connections support Australian exporters in Total 6,090 earnings from tourism. quickly getting fresh produce to market. Operating sustainably At Emirates, we recognise our responsibility in preserving the planet’s resources and are committed to minimising the environmental impact of our operations across all business activities. Our environmental efforts are focussed on three areas – reducing emissions, consuming responsibly and preserving wildlife and habitats. Reducing emissions Preserving wildlife Reducing fuel consumption and and habitats maximising fuel efficiency is key to Emirates is also committed to the minimising carbon emissions from preservation of fragile habitats and flights. An ongoing investment in future endangered wildlife. One of the major aircraft technology is Emirates’ biggest initiatives in this area is the Emirates commitment to reducing environmental One&Only Wolgan Valley opened in impact. The new generation of Airbus 2009, one of Australia’s first luxury A350 XWB, Boeing 787 and 777X aircraft conservation-based resorts. This was the that have been ordered by Emirates, first carboNZero©™ certified hotel in the as well as its existing fleet of Boeing world, and the first carbon neutral resort 777 and Airbus A380 aircraft, averaging to be certified through an internationally under seven years in age (significantly accredited greenhouse gas programme. lower than the industry average), provide The resort ensures the conservation of greater fuel efficiencies compared to the unique bio-diversity of this valley and previous generation aircraft. Emirates Consuming responsibly has since planted over 175,000 native also has a comprehensive fuel efficiency trees and shrubs across the site. program that finds new ways to Emirates is committed to reducing reduce fuel burn and emissions where environmental impact through responsible Emirates, as a founding signatory of the operationally feasible, and introduced consumption encompassing the life cycle 2016 Buckingham Palace Declaration, a pioneering dry wash technique for of purchasing, sourcing, consuming and recognises its role in combatting the cleaning aircraft exteriors that saves 11 managed disposal of items. Emirates has illegal trade of wildlife and has a zero million litres of water a year. phased out single use plastic items where tolerance policy on transporting banned feasible, taking into account hygiene species, hunting trophies or any products requirements, while the blankets on associated with illegal wildlife activities. Emirates’ Economy Class are each made Five of our Airbus A380s are painted with from 28 recycled plastic bottles. United for Wildlife decals. Another example of our commitment to the environment is dnata Australia’s diversion of over 250 tonnes of food waste produced at dnata’s catering unit from landfills. Food waste is now being treated on-site using processes such as bio-digestion. Partnering with Australia’s aviation industry community and sports sponsorships in Australia, totalling over A$107 million. These include the Australian Open, Australian Grand Prix and Emirates and Qantas began a global partnership in 2013 to provide Australian PGA Championship. Emirates is also the Principal Partner customers with a seamless travel experience between international of the Sydney and Melbourne Symphony Orchestras, and a major destinations and Australian cities. The strategic partnership goes partner of the Adelaide Festival as well as ISPS Handa World Super beyond traditional code sharing to include integrated network 6 Perth (European Tour Association). Emirates marked 20 years of its collaboration across 2,000 routes. To date, over 11 million passengers sponsorship of the Collingwood Football Club in 2019. have benefited from Emirates’ and Qantas’ joint network, and enhanced product and service advantages. Leading with strong management and governance From its beginnings in 1985 through to present day, Emirates has operated as a commercially managed company providing over US$5.3 billion in dividends to its owner, the government of Dubai. Over its 35 year history, all funds have been raised on a fully commercial basis through a wide range of sources including operating leases, commercial asset-backed debt and equity from investors. The company’s independently audited financial accounts are published every year in its annual report. The Emirates Group is committed to acting ethically and with integrity,