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Questions & Answers Feeling Blue? 8 tips to help with Bluetooth connection issuesBluetooth pairing ( establishing a connection between two Bluetooth devices) can sometimes be tougher than it looks. Although this simple technology is widely available, many people occasionally experience a hiccup Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) featureRefer to the following questions and answers. What is ARC? The ARC feature eliminates the need to use an additional composite audio cable or an optical cable when connecting an Audio/Video (A/V) receiver or surround Can I use Bluetooth headphones, speakers, and Sound Bars with Android TV?It depends on the TV model and Bluetooth device. For TV models that can be connected to Bluetooth devices through Bluetooth, refer to the following. Applicable TV models Applicable Bluetooth devices Applicable TV The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned onThis happens when the Control for HDMI function of the soundbar is off. Enable the Control for HDMI function to resolve the issue. On the remote control, press and hold the VOICE button for five seconds. Make sure Cannot connect the TV and Sound Bar using Bluetooth.If there is an HDMI cable connected to Sound Bar, disconnect it. It cannot be connected to the TV by Bluetooth while an HDMI cable is inserted. In addition, if you connect Sound Bar to the TV by HDMI cable when No sound from Home Theater/AV Receiver when connected to BRAVIA TVPerform the following four steps and check whether the issue is resolved after each step. Perform a restart on the Home Theater system/AV Receiver. After turning off the Home Theater system/AV Receiver, turn it How to check if sound is coming out of HT-series subwooferWhen you play audio that contains a limited amount of low sounds (television programs, etc.), it may be difficult to verify if sound is coming from the subwoofer. Use the following procedure to playback the test My audio unit plays back unexpected musicIMPORTANT: These steps may vary depending on the model number of your stereo system or SoundBar. If any model- specific information is required to complete these steps, refer to the operating instructions supplied The Wi-Fi signal drops out or keeps losing connection.Select your product and refer to the applicable troubleshooting section. VAIO Computer Television (Android TV) Television (other than Android TV) Other products How to activate the Audio Return Channel (ARC) featureFollow these steps to use the ARC feature . Connect one end of a high quality high-speed HDMI cable to the TV Out ARC connection of the receiver. NOTE: Low quality cables that are not labelled high- speed will not [VIDEO] Bluetooth Series - How to pair devicesThe following video is part of the Sony Bluetooth Series and introduces Bluetooth pairing: connecting devices. [VIDEO] Bluetooth Series - Pairing devices with NFC (Near Field Communication)The following video is part of the Sony Bluetooth Series and talks about connecting a Bluetooth device via Near Field Communication (NFC). It's an easy way to pair devices! No sound when connecting my TV via ARC (Audio Return Channel)The Audio Return Channel (ARC) feature allows you to transfer audio from the TV to a Home Theatre receiver and listen to your TV's audio through your Home Theatre audio system instead of the TV's speakers without How do I connect a TV Sound Bar system to my television?Connect the Sound Bar to a TV Depending on your TV and Sound Bar system, the connections will differ. First, check whether your TV has an HDMI terminal that supports Audio Return Channel (ARC). The HDMI input terminal Why is it important to use the correct (supplied) USB-cable with my product?Most Sony products that are supplied with a USB cable are catered to function with your specific product. Using a different cable might be the reason why your product isn’t functioning optimally. For example, your What is eARC?eARC stands for Enhanced Audio Return Channel. It’s an improved version of ARC (regular Audio Return Channel). What does an Audio Return Channel do? Before the advent of ARC, you had to use an analogue or optical Video Tutorials for Sony Headphones & Home Theater SystemsVideo Tutorials for Sony BRAVIA TV Our How-to and instructional videos will help you set up your Headphones & Home Theater Systems: Learn about connectivity and get the best out of every function and feature. Headphones What is the Audio Return Channel (ARC) feature?The ARC feature eliminates the need to use an additional composite audio cable or an optical cable when connecting an Audio/Video (A/V) receiver or surround sound system to a TV. Connecting an HDMI cable from an Low volume when connecting a Sound Bar to a TV via HDMI or opticalWhen you use an external cable tuner, satellite box, set-top box, or other sound sources with an independent volume control, you might notice a difference in volume between this external tuner and other sources How to listen to music from a mobile device through an NFC-capable device using one- touch connection.NOTE: Not all mobile devices are supplied with the Near Field Communication (NFC) function. To see if your device is compatible with the NFC function , check the operating instructions of the mobile device. By Compatible devices with one-touch listeningSmartphones and tablets: Android OS 2.3.3 or later, excluding 3.x. Visit the following website for NFC built-in devices: https://www.sony.net/united/userexperience/support/otl_device/ Are Blu-ray/ Ultra HD Blu-ray Discs region coded?Blu-ray Disc media have region codes, but unlike DVD players, the region codes for Blu-ray Disc media use letters instead of numbers to indicate a particular zone or region where the discs can be played. Ultra The Internet connection appears as Failed but the Wireless Network setting from the router is OKFollow these steps to troubleshoot this issue. IMPORTANT: Make sure there is an active Internet connection that can be accessed by a computer or other wireless devices. If other devices cannot be connected by wireless What is the One-touch function?The One-touch function by Sony incorporates Near Field Communication (NFC) technology. By using Sony devices with the One-touch function, users can easily and instantly register and pair their Bluetooth devices How to play music from an Xperia mobile device using ThrowTo play music from an Xperia mobile device using Throw, follow the steps below. IMPORTANT: Not all Xperia mobile devices have the Throw feature. For details, refer to the manual supplied with the product. Turn on How to perform screen mirroring using the NFC technology.By holding a one-touch mirroring compatible smartphone(*) near to the N-Mark on the unit, you can wirelessly mirror your entire smartphone screen on a big screen TV. * Although only smartphones are mentioned in Audio is distorted when streaming Netflix content through a home stereo system.An issue described as a popping, chirping or other noise distortion has been identified when streaming a Netflix movie or TV show, where the audio content has been encoded using the Dolby Digital Plus format. IMPORTANT: How to access an Internet Video channel through my Internet Video device.NOTE: Not all Blu-ray Disc players or TVs have Internet capabilities. To see if your Blu-ray Disc player or TV has the functions discussed in this solution, check the specifications or manual supplied with the device What is an NFC compatible smartphone?The NFC compatible smartphones are smartphones with built-in Near Field Communication (NFC) function. These smartphones have Android 2.3.3 operating system or newer. Look for the NFC logo on the smartphone or mobile What is NFC?Near Field Communication (NFC) is a technology that allows you to transfer information between your phone and other devices just by touching them together. Like Bluetooth, it's a standard system that works across How to check the Internet status when the Blu-ray Disc player connection failed?IMPORTANT: This article only applies to Sony products that have Internet capabilities. If model-specific information is needed to complete the steps below, refer to the supplied operations manual. NOTE: Because How to test if a remote control is sending an Infrared (IR) signalNOTE: This Answer is for infrared remote controls with the (IR) mark. The (IR) mark is not on Android TV remote controls released in 2016, but they are nonetheless infrared remote controls. An IR Remote Control How to troubleshoot low sound or no audio from the rear surround sound speakersIMPORTANT: If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product. NOTE: Because each of these steps represents a possible solution to this issue [VIDEO] PROTECT or PROTECTOR is flashing in the display of the home audio device.Refer to the video below for how to remove "Protect Error" on a Sony receiver. Tutorial: Learn how to turn captions on or off when watching Internet videos from YouTube NOTE: If model-specific information is needed How to connect a portable audio player to a stereo system using an audio cableFollow these steps to connect a portable audio player to a stereo system. IMPORTANT: Some products may not have a jack to connect an audio cable. For details, refer to the manual of each product. An appropriate What is Bluetooth wireless technology?What is Bluetooth? Bluetooth is a wireless communication technology that can be used for close-range data transmission from one digital device to another.