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Smart Ticketing and Payments Delivery Strategy

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Smart Ticketing and Payments Delivery Strategy SMART AND INTEGRATED TICKETING & PAYMENTS Delivery Strategy 2018 1. Ministerial foreword p02 3.1 Current position p06 4. Delivery Plan p13 5. Overarching delivery aims p18 2. Introduction p03 3.2 Current schemes 4.1 Our role p13 6. Projected 10 year & projects matrix p09 delivery plan p19 2.1 Executive summary p03 4.2 Established activities p13 3.3 Funding p09 7. Glossary p21 2.2 Smart & integrated 4.2.1 Ticketing p13 ticketing p04 3.4 Industry challenges Return to this page by clicking on & drivers p10 4.2.2 Payments p14 this icon in the top right corner 2.3 Government objectives p05 3.5 Governance & 4.2.3 Customer proposition p15 2.4 Delivery strategy aims p05 stakeholder Interaction p12 4.3 Future activities p16 3. Context p06 3.6 Stakeholder feedback p12 1. Ministerial foreword 02 As Scotland moves into the next decade, I believe it is essential that we modernise and evolve our public transport services to meet the requirements of future society expectations. A key role in this is the delivery of Our ambition is to support the industry smart electronic ticketing and payment to make this transition for its customers, services – making our public transport and help Scotland embrace this simpler, more convenient, flexible and movement by improving public transport attractive for passengers. with better interoperable multi-model ticketing and payment services. I am therefore pleased to present the 2018 Smart and Integrated Ticketing This document outlines the current & Payment Delivery Strategy. position for smart ticketing and payment services on our public transport network, Whilst smart ticketing and payment the challenges we face and how, through is not the ultimate solution to issues partnerships and working together, facing public transport in Scotland, it is coupled with the forthcoming Transport an important part of people’s journeys – Bill, we can develop a better range of from planning your leisure travel options smart ticketing and more payment through to day to day commuting. By options to achieve this ambition – and simplifying and making this easier, we deliver on our vision that all journeys can achieve our overall aims to enhance on Scotland’s public transport networks public transport journeys, create modal can be made using some form of smart shift from car to public transport, ticketing or payment. improve our air quality, reduce our carbon footprint and make Scotland an even greater place to live and visit. The smart ticketing industry is seeing a number of drivers for change. Advances in technology, different working patterns, broader consumer expectations and environmental concerns are changing, and Humza Yousaf will continue to change, the way we travel. Minister for Transport & Islands Our recent consultation ‘The Future of Smart Ticketing in Scotland’ has further evidenced that there is appetite for an evolution in the way we buy, collect, pay for and use tickets on our public transport. 2. Introduction 03 2. INTRODUCTION 2.1 Executive summary By doing this we will bring We will continue to monitor consistent standards, developments in the fast Journey numbers 2016/17 Each year over half a interoperability, promote evolving smart and digital Bus overall 393m billion journeys are made That all journeys on inclusivity and deliver a quality, technology marketplaces, on Scotland’s public Scotland’s bus, rail, attractive experience for users. as well as assessing society’s Bus concession 142m transport network. changing needs, expectations ferry, subway and This document outlines how and consumer demands. ScotRail 94m This document sets out how tram networks can we will build on the projects we will achieve our ambition and schemes developed from This will help us to revise this Ferry 8.6m for smart and integrated be made using some our earlier delivery strategy, document accordingly, align ticketing and payment in form of smart and also details some future our work with the Scottish Subway 11.3m Scotland to be an integral ticketing or payment. schemes and projects we Government Digital Strategy, part of these journeys. anticipate delivering in the and ensure we are constantly Tram 6.6m next five to ten years. working towards meeting Source STS 2016/17 Our overarching aim is to public transport passenger deliver on the Ministerial vision We will look to develop requirements. through introducing and greater partnerships, release enhancing smart ticketing funding potential and facilitate and payment services and collaborative working across schemes across Scotland’s the public transport industry public transport network. to help us achieve this. 2. Introduction 04 2.2 Smart & integrated For the purposes of this Transport Scotland’s Smart ticketing and payment delivery strategy, smart and Integrated Ticketing ticketing means an electronic Team’s role is to support Smart ticketing and payment travel ticket that can be anyone with a public transport services are important loaded onto a micro-chipped remit – authorities, operators, elements of modern public smartcard or alternative media partnerships, providers – transport systems and are (e.g. mobile phone, wearable). to modernise their services increasingly prevalent in Smart payment means through interoperable multi- major cities and countries cashless payment without modal, smart ticketing and around the world. chip and pin (e.g. contactless electronic payment systems, bank card or mobile phone) making travel easier, more for travel.1 accessible and sustainable. When travelling on public Our aim is to facilitate a transport around Scotland, consistent smart approach people want modern, digital that will suit Scotland’s public or electronic options for tickets transport travel requirements, and/or payment – no matter now and in the future. which operator or mode of travel. Benefits of smart ticketing and payment The key benefits of smart ticketing and payment are generally held to include: For passengers For operators For society • Ease of use • Less cash handling • Modal shift to public • Access to new ticket types • Greater information about transport – reduce car • Greater choice on how to customer’s ticket/payment emissions, health benefits pay for travel preferences • A more modern public • Better journey planning • Greater marketing transport network • Modernisation in line with opportunities current and future society • Revenue protection expectations • Potential for increased patronage • Potential for quicker boarding times • Ability to develop new electronic ticket products • Greater control of Smart ticketing means an management information electronic travel ticket that can be loaded onto a micro-chipped smartcard or alternative media. 1 Please see glossary for further explanations. 2. Introduction 05 2.3 Government This vision delivers against The Programme for Transport Scotland will continue objectives Scottish Government purpose: Government 2017/18 its work to deliver a national 2.4 Delivery • Simplify and improve • To focus government and commitment: ‘epurse’ system2 for use on Strategy aims access to the right price Within the Scottish public services on creating We are continuing with our saltirecards allowing cash for customers as a result Government’s Programme a more successful country, programme to allow all journeys free travel on public transport The smart ticketing and of improved information for Government, Transport with opportunities for all of on Scotland’s bus, rail, ferry, across Scotland. payment activities set out and ticketing options Scotland’s Smart and Scotland to flourish, through subway and tram networks to within this document are • Increase the number of Integrated Ticketing Team increasing sustainable be made using some form of Smart ticketing also intended to contribute to operator/local authority/ (SIT) is tasked with delivering economic growth smart ticketing or payment. contributes towards enabling the Scottish Government regional transport Scottish Ministers vision: The entire ScotRail network other objectives of the objectives through delivery partnership smart Its outcomes: is smart-ready and ScotRail Programme for Government: of the following aims: ticketing or payment • Our public services are high continues to develop and • Encourage shift from cars schemes implemented, quality, continually improving, deliver smart ticketing products to public transport thus • Increase the smart to meet local needs That all journeys on efficient and responsive to in line with their franchise improving air quality ticketing and payment • Ensure successful local people’s needs commitments. The five largest • Support domestic tourism offering continuation of Scotland’s bus, rail, • We live in well-designed, bus operators, covering 74% • Empower island communities and take up across all concessionary travel ferry, subway and sustainable places where of journeys, have already to support island-proofing transport modes as an ITSO smart we are able to access the introduced multi-operator of future government • Increase smart ticketing interoperable scheme tram networks can amenities and services smart ticketing in the city policies and strategies interoperability across • Facilitate wide as possible be made using some we need regions of Aberdeen, Dundee • Pilot free bus travel for operators and modes use of a standardised form of smart and Phase 1 of Glasgow, modern apprentices • Encourage a higher level platform for all public Its indicators: with Glasgow Phase 2 and of consistency in the transport providers, with ticketing
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