DISABLED SUPPORTERS MATCHDAY INFORMATION Getting to

HOLYWELL ST

Jock Stein 2 Car Park DISABLED ENTRY NS1

Lisbon 1 Lions 1 Car Toilets

Car Park Park

T

E E

R Lifts

T S

Clyde Gateway A

Lions 2 D Car Park A Changing Car Park I R DISABLED L Places ENTRY A

ES35 D

DAVAAR STREET Visually OFFICE TICKET Impaired

London Road Parking

Superstore The Car Park Car Park

Celtic Way KINLOCH ST

To City Centre

Motorway exit from North/South Buses from Visitors coming from the north or south by motorway can From Glasgow City Centre, the Nos. 2, 61, 64, 255 and follow the M74 or M73 and the M74 (East) then take the A74 240 buses stop at the Forge Shopping Centre located exit toward Tollcross/ . At the roundabout take the on the Gallowgate. Please alight here where you will be 3rd exit onto Fullarton Rd/London Rd/A74, and proceed for approximately 1 mile from the Stadium. another mile or so along London Road to the ground on your Further information on First Bus who run these services can be right. found at https://www.firstgroup.com/bus-accessibility Motorway exit from East/West From Glasgow Airport Visitors from the East or West can exit at M8 junctions 12, Glasgow Airport is approximately 12 miles from Celtic Park. 13, and 14. You can catch the 500 Airport Express bus from stance 1 Trains from Queen Street Station and this will take you to the City Centre. From there you can connect to a bus or train to Celtic Park. Trains from Queen Street to Bellgrove put you approximately 1 mile from the stadium. Further details : https://www.firstgroup.com/greater-glasgow/ routes-and-maps/glasgow-airport-express Trains from Glasgow City Centre Trains from Glasgow Central or Argyle Street to and Bridgeton take you to within half a mile of the Stadium. station accessibility information Bellgrove Dalmarnock Helpline contact details Helpline contact details Note: Tel: 0800 912 2901; 18001 0800 912 2901 (for the hard of hearing) Note: Tel: 0800 912 2901; 18001 0800 912 2901 (for the hard of hearing) URL: http://www.nationalrail.co.uk/ URL: http://www.nationalrail.co.uk/ Customer help points available Yes Customer help points available Yes Staff help opening times No Staff help opening times Monday - Saturday: 06:37 to 23:15 Induction loop available Yes Sunday: 09:55 to 18:11 Accessible ticket machines available Yes Induction loop available Yes Accessible booking office counter available No Accessible ticket machines available Yes Ramp for train access available No Accessible booking office counter available Yes Step free access coverage No Ramp for train access available Yes Step free access information Step free access coverage Yes Stairs down to Island platform. Step free access information Fully accessible No wheelchair access Ticket gates exist No Ticket gates exist No Impaired mobility set down available No Impaired mobility set down available No Wheelchairs No Wheelchairs No

Should you need any further information in relation to disabled supporter access at Celtic Park, please contact [email protected] or 0141 551 4373 Office Hours: 09:00-17.30 Mon-Fri | Matchday Hours: Available 2 hours prior to kick-off Page 1/3 DISABLED SUPPORTERS MATCHDAY INFORMATION information and frequently asked questions

Parking Do you provide storage for wheelchairs? The Celtic Disabled Supporters We have wheelchairs available to borrow for supporters who Association (CDSA) allocate all require assistance on a match day. If you are looking to store parking spaces for blue badge your own wheelchair please email [email protected] for holders at Celtic Park. The car assistance. parks are located between the East Stand and the 2 car Do you have accessible kiosk units? park (enter via “ES 27” area on map above), and an area of the Jock Stein There are low level counter kiosks located on the NW Viewing Upper coach park. The CDSA carry Platform (TBV), out a ballot on a match by match South Stand next basis, and this is mainly carried out to Gate 2 and also by email. Please email parking@ the North Stand celticdsa.co.uk for more information Lower. There are or call 07514 059870. Please note alternative menu the car parks close 1 hour prior to formats available kick-off. Away supporters should at the kiosks in email [email protected] or call the above number at both braille and least 72 hours prior to kick-off. Further details can be found at large print. http://www.celticdsa.co.uk/parking/ Where are the accessible How do I qualify for accessible seating? toilets located? The supporter must be in receipt of a higher rate of DLA or The green circles on the enclosed enhanced rate of PIP. map show where the accessible toilets are located within Is there a waiting list and if so how do I join? the Stadium. There is now a Changing Places facility located There is a waiting list for the accessible seating areas. If in the North Stand, marked on you are interested in joining this please email dao@celticfc. the map with the purple triangle. co.uk providing your name, address, date of birth and contact telephone number. You will also be asked to show proof of receipt of higher rate of DLA/enhanced rate of PIP.

When are tickets available and how do I purchase them? If you are looking to attend a home match you should check the website at www.celticfc.net/tickets/homeaccessible for updates on dates of sale and availability for accessible seating Is there a club shop on site? areas. Any enquiries about purchasing tickets should be Yes there is a club superstore located at the Celtic Way which emailed to [email protected]. Please note, there is open 7 days a week, including post-match on a home match is a very limited number of tickets available for home matches day. The superstore has automatic doors, a low level serving and priority for these will be given to those on the accessible counter and staff on hand to assist. On a non-matchday there season book waiting list (see above on how to join the waiting are accessible parking bays available in the superstore car park. list for a season book). There are PA seats available within the accessible seating areas for supporters who require assistance. If you are an ambulant disabled supporter attending the game, you can enter the stadium through specified gates (as shown on the map) instead of the turnstile entry points. Accessibility Stewards will be on hand to assist.

Should you need any further information in relation to disabled supporter access at Celtic Park, please contact [email protected] or 0141 551 4373 Office Hours: 09:00-17.30 Mon-Fri | Matchday Hours: Available 2 hours prior to kick-off Page 2/3 DISABLED SUPPORTERS MATCHDAY INFORMATION information and frequently asked questions (continued)

Accessible Entrances Accessibility Stewards There are five accessible entrances into the stadium which We have dedicated Accessibility Stewards and these can be allow ground level access to accessible seating areas and also identified by high visibility jackets marked “Disabled Assist” on elevator access. The entrances are open one and a half hours the back. The Accessibility Stewards will be on hand before, prior to kick-off. Stewards will assist with entry and all tickets during and after the game to ensure you make the most of will be checked here with readers. your matchday experience

Entry Gate 2 This provides access to the South Stand accessible seating area.

Entry Gate NS1 This provides access to the North Stand (West) accessible seating areas

Entry Gate ES27 This provides access to the North Stand (East) accessible seating areas Do you have audio descriptive commentary (ADC) available Entry Gate 35 Yes, ADC is available to our supporters in the Visually Impaired This provides lift access to the elevated positions located in Section and to any other supporter who requires this within area 419 of the Lisbon Lion Upper Stand. Please take the lift to the Stadium. Please email [email protected] for further level 5. information and to arrange an audio box.

Entry Gate 1 Blankets This provides access to the accessible seating areas in the Lisbon Lion Lower Stand. Blankets (subject to availability) are available to supporters who require them. If you require the use of a blanket please Supporters looking to access the elevated positions at the email [email protected] at least one day before the game to North West Platform (TBV) should enter via Janefield Street arrange West and take the lift to level 3. Supporters looking to access the elevated positions located Reduced Mobilty in area 437 of the Jock Stein Upper should enter via the Temporarily disabled supporters (eg leg injury) who cannot Kerrydale Suite entrance and take the lift to level 5. enter by turnstile and require access through the Accessible Entrances should email [email protected] at least two days before the game to arrange an access pass

Unacceptable Conduct

Celtic Football Club will not tolerate unacceptable conduct at Celtic Park. Unacceptable conduct is conduct which is violent or disorderly. Violent conduct includes any actual, attempted or threatened physical violence against any person, or intentional damage to property. Disorderly conduct includes: Conduct which stirs up or sustains, or is likely, or is designed to stir up and sustain hatred or ill will against or towards individuals or groups of people because of:-

• Gender, colour, race, nationality (including citizenship) or ethnic or national origin

• Membership or presumed membership, of a religious group or of a social or cultural group with perceived membership or presumed membership, of a religious group or of a religious affiliation

• Sexual orientation

• Transgender identity

• Disability

Full details can be found at http://www.celticfc.net/pages/corporate_unacceptableconduct

Should you need any further information in relation to disabled supporter access at Celtic Park, please contact [email protected] or 0141 551 4373 Office Hours: 09:00-17.30 Mon-Fri | Matchday Hours: Available 2 hours prior to kick-off Page 3/3