A Clear Vision Welcome to Our Journey
A clear vision Welcome to our journey... Annual Report and Accounts 2010 A global business Group at a glance Group Spain North America National Express ALSA Durham School Services The Group operates in the UK, Our Spanish business, ALSA, Stock Transportation Spain, and North America and operates long distance, regional Our business in North America employs 38,000 people and and urban bus and coach services is focused solely on student operates over 21,000 vehicles. across Spain and in Morocco. transportation and operates in 30 US Passengers make more than 700 ALSA was acquired by National states and two Canadian provinces. million journeys on our services Express in 2005, and our position The business operates through every year. in Spain was strengthened with the medium-term contracts awarded by acquisition of Continental Auto in local school boards to provide safe 2007. Apart from its market-leading and reliable transport for students, position in bus and coach services, and is the second largest private the business also operates service operator in North America. areas and other transport- Centralised shared services related businesses, such as delivered from the Illinois head office fuel distribution. support local operational delivery. Revenue Revenue Revenue £2,125.9m £525.6m £459.8m Normalised operating profit Normalised operating profit Normalised operating profit £204.2m £86.2m £36.9m Employees Employees Employees 38,000 6,800 20,600 (inc. corporate functions) Group revenue by market Group normalised operating profit by market Spain 25% Spain 40% North America 22% North America 17% UK Bus 12% UK Bus 13% UK Coach 11% UK Coach 15% UK Rail 30% UK Rail 15% UK Bus UK Coach UK Rail National Express West Midlands National Express Coaches c2c National Express Coventry Eurolines National Express East Anglia National Express Dundee The Kings Ferry National Express operates two rail Midland Metro National Express Coaches is the franchises in the UK, both operating National Express is the market leader largest operator of scheduled in the East of England.
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