2021 Provider and Pharmacy Directory Directorio De Proveedores Y Farmacias 2021
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FRH21PRD3 2021 Provider and Pharmacy Directory Directorio de Proveedores y Farmacias 2021 Group/Grupo-3 Service Area/ Área de Servicio: Charlotte Collier Lee Manatee Sarasota For more recent information or other questions, please contact Freedom Health’s Member Services at 1-800-401-2740 or, for TTY/TDD users 711. Our hours of operation are: From October 1 to March 31, we are open 7 days a week from 8 a.m. to 8 p.m. EST. From April 1 to September 30, we are open Monday through Friday, 8 a.m. to 8 p.m. EST or visit www.freedomhealth.com. Changes to our pharmacy network may occur during the benefit year. An updated Pharmacy Directory is located on our website at www.freedomhealth.com. You may also call Member Services for updated providers. This Provider and Pharmacy Directory was updated on 04/12/2021. Para obtener información más reciente o si tiene otras preguntas, comuníquese con el Servicio para Miembros de Freedom Health al 1-800-401-2740 ó para los usuarios de TTY/TTD al 711. Nuestros horarios son los Del 1 de octubre hasta el 31 de marzo, estamos abiertos los 7 días de la semana de 8 a.m. a 8 p.m. EST. Del 1 de abril hasta el 30 de septiembre, estamos abiertos de lunes a viernes, de 8 a.m. a 8 p.m. EST. o visite www.freedomhealth.com. Cambios en nuestra red de farmacias pueden ocurrir durante el año de beneficios. Un Directorio de Farmacias actualizada se encuentra en nuestra página web www.freedomhealth.com. También puede llamar a Servicios a Miembros para obtener la información más actualizada de los proveedores. Este Directorio de Proveedores y Farmacias fue actualizado el 12/04/2021. H5427_FRH21PRD3_C Non-discrimination Notice Discrimination Is Against the Law Notice Informing Individuals about Nondiscrimination and Accessibility Requirements Freedom Health, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Freedom Health, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Freedom Health, Inc.: • Provides free aids and services to people with disabilities to communicate effectively with us, such as: o Qualified sign language interpreters o Written information in other formats (large print, audio, accessible electronic formats, other formats) • Provides free language services to people whose primary language is not English, such as: o Qualified interpreters o Information written in other languages If you need these services, contact the Freedom Health Civil Rights Coordinator. If you believe that Freedom Health, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Freedom Health Civil Rights Coordinator P.O. Box 152727 Tampa, FL 33684 Phone: 1-800-401-2740, TTY: 711 Fax: 813-506-6235 You can file a grievance by mail, fax, or phone. If you need help filing a grievance, the Freedom Health Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 1-800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Preface - 1 April 2021 Multi-Language Insert / Inserción de varios idiomas Multi-language Interpreter Services / Servicios de interpretación en varios idiomas English: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-401-2740 (TTY: 711). Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-401-2740 (TTY: 711). Kreyòl Ayisyen (French Creole): ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-401-2740 (TTY: 711). Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-401-2740 (TTY: 711). Português (Portuguese): ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-401-2740 (TTY: 711). 繁體中文 (Chinese): 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1- 800-401-2740 (TTY: 711) 。 Français (French): ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-401-2740 (ATS: 711). Tagalog (Tagalog – Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-401-2740 (TTY: 711). Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-401-2740 (телетайп: 711). :(Arabic) العربية العربية ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-800-401-2740 )رقم هاتف الصم والبكم: 711(. Italiano (Italian): ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-401-2740 (TTY: 711). Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-401-2740 (TTY: 711). 한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-401-2740 (TTY: 711) 번으로 전화해 주십시오. Polski (Polish): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-401-2740 (TTY: 711). ગજુ રાતી (Gujarati): સચુ ના: જો તમે ગજુ રાતી બોલતા હો, તો નન:શ쫍ુ ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલ닍ધ છે. ફોન કરો 1-800-401-2740 (TTY: 711). ภาษาไทย (Thai): เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-800-401-2740 (TTY: 711). ΠΡΟΣΟΧΗ (Greek): Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-800-401-2740 (TTY: 711). Preface - 2 April 2021 Freedom Health, Inc. HMO Plan Provider Directory This directory is current as of 04/12/2021. This directory provides a list of Freedom Health, Inc.’s current network providers. This directory is for the following counties: Charlotte, Collier, Lee, Manatee and Sarasota. To access Freedom Health, Inc.’s online provider directory, you can visit www.freedomhealth.com. For any questions about the information contained in this directory (hard copy or online), please call our Member Service Department at 1-800-401-2740. Our hours of operation are: From October 1 to March 31, we are open 7 days a week from 8 a.m. to 8 p.m. EST. From April 1 to September 30, we are open Monday through Friday, 8 a.m. to 8 p.m. EST. TTY/TDD users should call 711. This information may be available in a different format, such as larger print. If you need this information in a different format, please call our Member Service Department at 1-800-401-2740 for additional information. TTY/TDD users should call 711. H5427_FRH21PRD3_C Preface - 3 April 2021 Table of Contents/Tabla de Contenido - Preface Provider Directory Section 1 - Introduction .......................................................................... 6 Directorio de Proveedores Sección 1 – Introducción ........................................................... 18 What is a “PCP” and what does the PCP do for you? ................................................................ 6 ¿Qué es un “PCP” y qué hace por usted? ................................................................................. 18 How do you choose a PCP? ....................................................................................................... 6 ¿Cómo se puede elegir un PCP? ............................................................................................... 18 Changing your PCP..................................................................................................................... 7 Cómo cambiar de PCP .............................................................................................................. 19 Obtaining Services from Network Providers .............................................................................. 7 Cómo obtener Servicios de los Proveedores de la Red ............................................................ 19 What is the service area for Freedom Health, Inc.? .................................................................... 9 ¿Cuál es el área de servicio de Freedom Health, Inc.? ............................................................. 21 How do you find Freedom Health, Inc. providers in your area? ................................................ 9 ¿Cómo encuentro proveedores de Freedom Health, Inc. en mi área? ...................................... 21 Provider Directory Section 2 – List of Network Providers ................................................. 10 Sección 2 – Lista de Proveedores de la Red .......................................................................... 22 Introduction ............................................................................................................................... 12 Introducción .............................................................................................................................. 24 Network Pharmacies ................................................................................................................