December 1, 2009

Associations warn of attack on charter service rule When the Federal Transit Ad- Although they had agreed dur- the rule reworked so they can start we have to do it again,” hibit the FTA from enforcing the ministration issued its revised rule ing negotiations to about 80 per- doing charters again. Although the transit agencies charter rule in her state. And, for charter operations a year and a cent of the rule, they viewed it as “It is a good rule and the pub- appear to be behind widening ef- because she chairs the Senate half ago, motorcoach operators bringing an end to the oft-times lu- lic-funded transit agencies have forts to tamper with the charter Transportation, Housing and Urban across the country were elated. crative charter business that had been angry ever since,” Clyde Hart, rule, it is members of Congress Development Appropriations Sub- Finally, they figured, they been providing them with addition- vice president of the American Bus who have moved out front on the committee, other committee mem- would be on an even playing field al revenues. Association told the more than 100 issue. bers now are talking about adding with public transit agencies, which Well, according to a team of ex- CBA members who attended the U.S. Sen. Patty Murray, a Dem- their states to the amendment. had been taking away charter busi- perts speaking at the annual con- meeting. ocrat from Washington state, sev- Also, two California congress- ness from them for years. vention of the California Bus Asso- “We believe the stars were eral weeks ago attached an amend- men, Republican Rep. David Drei- Transit agencies, however, were ciation, the transit agencies are still aligned in our favor for us to get the ment to the 2010 transportation er and Democrat Rep. Adam Schiff, not so happy. angry and they’re hoping to have rule we got, but that will change if appropriations bill that would pro- CONTINUED ON PAGE 10 c Diesel fuel will average Bring patience, paperwork nearly $3 a gallon in ’10 Motorcoach financing is plentiful WASHINGTON — Doing cents from the department’s previ- CARLSBAD, Calif. — For not too much different than past Others on a panel of finance your budget for 2010? ous monthly forecast, and the 2010 motorcoach operators planning to requirements. experts who were brought together The average price of diesel fuel projection is 16 cents higher than purchase a new or pre-owned coach “We’re comfortable with the to discuss bus financing issues next year will be 50 cents a gallon the $2.78 forecast in October. next year financing shouldn’t be motorcoach industry and we’re shared similar views, although higher than this year, the U.S. De- Fuel price increases this winter much of a worry. just looking for the right deals some cautioned that getting loans partment of Energy predicts. — from a year ago — are being led Major motorcoach lenders say now,” said Peter King, of TCF could take a little longer than they Retail diesel will average $2.79 by a projected $7 gain in crude oil they have enough money to meet Equipment Finance of Minneton- have in the past. during this year’s fourth quarter, to $77 a barrel, DOE said. demand. ka, Minn. “It takes a little more and rise 50 cents from this year’s Regular gasoline in November However, they cautioned oper- Matt Hotchkiss of Well Fargo time now and you will need to be a projected average to nearly $3 a will average 15 cents a gallon ators attending the annual conven- Equipment Finance in Minneapo- little more patient, but we are get- gallon next year, says the USDOE. higher than it did in October, or tion of the California Bus Associa- lis agreed, noting that as long as ting out the financing,” said Shari The national average price of $2.70 a gallon, and will average tion that they will have to show profitability stays where it is, there Sanders of ABC Companies. the motorcoach industry’s main $2.66 in the fourth quarter. that they have a strong business are no reasons for Wells Fargo to Mike Denny of MCI Financial fuel will end up being $2.48 per The projected year-over-year plan, are up front about their fi- change its standard requirements Services suggested, too, that oper- gallon this year, and $2.94 in 2010, increases in gasoline and diesel nancial strengths and weaknesses, for motorcoach loans. ators may have to work a little the federal agency forecasts. “include a small increase in refin- and have the cash flow to handle “We have no restraints on capi- harder putting their financial pic- The fourth-quarter projection, ing margins as a result of the econ- new payments. tal and as long as people qualify, ture together for the lenders, but following diesel’s $2.63 average in omy-related increases in demand,” And, despite the sour national we are ready to finance their mo- the money will be there. August and September, is up 19 USDOE said. economy, they point out that that’s torcoaches,” he added. CONTINUED ON PAGE 12 c Diligence can help lower risks in coach operations Operating a motorcoach com- torcoach operators attending the good at identifying risks as we are each of them. performing an audit. pany can be as risky as… annual four-day conference of the at knowing what to do when it Such a game plan, he stressed, “You need to have a formal Well, it really doesn’t matter. California Bus Association last blows up,” he emphasized. can result in fewer accidents and procedure for risk identification, It’s risky much of the time and month. Crescenzo, a frequent speaker claims and, ultimately, lower in- someone has to be assigned to do learning how to manage that risk He said learning how to recog- at motorcoach industry meetings surance premiums. that at your company,” he can often make the difference be- nize risks of all types – high, low throughout the country, suggested Crescenzo warned that if op- asserted. tween profit and loss, success and and medium – is the key to manag- operators develop a simple score erators don’t take the time to iden- failure. ing them and possibly avoiding di- sheet to identify the risks involved tity the risks, then someone else Risks enumerated That’s the message Robert sastrous and costly problems from in each trip they take. will and that someone is likely to He recommended operators Crescenzo, vice president of Lanc- occurring. And, after recognizing them, be a plaintiff lawyer pursing a create a risk assessment form that er Insurance Co., delivered to mo- “We sometimes are not as carefully assessing and addressing claim, or a government regulator CONTINUED ON PAGE 12 c

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View other equipment from the nations #1 pre-owned equipment dealer at www.abc-companies.com Bus & Motorcoach News INDUSTRY NEWS December 1, 2009 3 UMA, NTA to co-locate Daimler names top executive GREENSBORO, N.C. — down to focus on new professional ness at Wash- Richard Ferguson, a senior sales challenges. ington Universi- annual meetings in 2013 executive for Freightliner and In his nearly eight years with ty in St. Louis, The United Motorcoach Asso- the Destinations and Attractions Western Star trucks, has been Daimler Buses N.A., Strecker Ferguson held ciation and the National Tour As- aisle at UMA Motorcoach Expo. named to head Daimler Buses worked to build the Orion, Setra positions with sociation announced last month Fully integrating the associa- North America effective Jan. 1. and Sprinter brands. During that banks and pri- they plan to begin co-locating their tions’ two main business events Ferguson will succeed current period, revenue more than tripled, vate companies, annual business meetings — the takes the collaboration to a new Daimler Buses N.A. President/ the product line was reoriented, f o c u s i n g o n NTA Annual Convention and the level, with the goal of bringing CEO Dr. Andreas Strecker, who and business processes and orga- treasury and fi- Richard Ferguson UMA Motorcoach Expo, during more value and expanded opportu- has held the position for the past nizational structures refined. nancing, as well the first quarter of 2013. nities for business to NTA and seven-plus years. Ferguson brings both a sales as mergers-acquisitions. Last January, near the conclu- UMA members. In an announcement made by and finance background to his He joined Freightliner 10 years sion of UMA Motorcoach Expo NTA’s 3,000 members repre- Hartmut Schick, head of Daimler new position. ago and with its acquisition of 2009, the two organizations an- sent 48 countries. The business Buses worldwide, it was stated After receiving his MBA from Western Star and Orion Bus nounced they were exploring the mix of its 700 tour company mem- that Strecker had decided to step the John M. Olin School of Busi- CONTINUED ON PAGE 12 c possibility of co-locating their bers is diverse, and motorcoach ­annual events. travel is an integral part of their Following months of due dili- business. gence, Lisa Simon, CTP, NTA pres- “Collaboration with UMA ident, said, “We had many details to brings NTA’s diversity in touch resolve but when your bottom line with the more than 1,100 UMA goal is to bring your members con- members located across North venient and more affordable access America, offering more than 850 to more business, it was easy for charter and tour bus operators who both the NTA and UMA leadership provide transportation services in to make it happen.” all 50 U.S. states, Canada and Mex- “This partnership brings togeth- ico,” said Simon. er the resources and brand power of What the collaboration means two highly successful events to pro- to UMA members is “more value, vide an even better experience for more opportunities, and more our attendees — from UMA opera- business contacts,” added UMA tors to NTA travel packagers, not to Chairman Godfrey LeBron. mention hotels, attractions, destina- In the coming months, NTA tions, restaurants and all those who and UMA will work to solidify de- service the dynamic group travel tails, including the specific date market — everyone will benefit,” and location, said Parra. said UMA President and CEO Vic- The World Religious Travel tor S. Parra. Association, which last month co- NTA and UMA entered into a located its 2009 World Religious strategic partnership in late 2007, Travel Expo for the first time with resulting in collaborative work at NTA’s Convention in Reno, also each association’s annual event. will continue its cooperative effort UMA has managed the motor- with NTA. This will bring three as- coach exhibits at the NTA conven- sociations together for the inaugu- tion, and NTA has helped develop ral event in 2013. Adversity, challenges put BANY on a brighter road ALBANY, N.Y. — The Bus tan Transportation Authority, Association of New York, widely while others consolidated or drift- known by its acronym, BANY, is ed away. rebounding from a near-death Lack of participation forced experience. cancellation of the 2008 annual The group held its annual meeting. meeting here and for the first time Under the leadership of Presi- in its 72-year history included a dent John Silvanie, BANY had marketplace, bringing operators started taking steps to expand the and suppliers together in a struc- spectrum of bus operator participa- tured setting, as well as a variety of tion when the New York state bud- speakers on key industry topics. get crisis hit. In its search for new Twenty-eight vendors, includ- revenue, the state came up with a ing nine bus manufacturers and retroactive sales tax on bus trans- representatives from 16 bus opera- portation, jolting the industry. tions were represented, totaling 80 BANY teamed with a number industry people. of carriers, plus the United Motor- In recent years BANY has coach and American Bus associa- struggled with defining its role. tions, to defeat the tax, but the For most of its existence, the near-death experience emphasized organization represented large the need for an active statewide or- line-haul and subsidized carriers. ganization to keep tabs on state Some members disappeared, swal- government, and advocate for the lowed by the New York Metropoli- CONTINUED ON PAGE 14 c 4 December 1, 2009 Bus & Motorcoach News

Public transit initiatives Ferro becomes Road stimulus spending win approval by voters FMCSA chief climbs above $20 billion WASHINGTON — The Amer- Here are transit ballot initia- WASHINGTON — Anne S. Ferro won U.S. Senate confirma- WASHINGTON — The Fed- traffic congestion. ican Public Transportation Associ- tives that were adopted: tion last month as Federal Motor eral Highway Administration re- • Work has started on the ation reports that voters passed Fountain, Colo., approved a Carrier Safety Administrator, put- ported crossing the $20 billion three-mile extension of Minneap- pro-transit ballot initiatives in Col- 0.75 percent sales tax increase for ting the former trucking associa- mark in approved federal stimulus olis’ Trunk Highway 610 to I-94. orado, Michigan and Maine, while transportation improvements, tion executive in charge of the na- obligations for highway, road and When completed, the project will defeating one anti-transit measure maintenance and service. tion’s bus and truck safety bridge projects. reduce congestion. in Ohio last month. Kalamazoo, Mich., approved a watchdog agency at the U.S. De- Of the $26.6 billion available • In Nelsonville, OH, con- Taking into account the suc- property tax millage of 0.6 mills, partment of Transportation. for federal highway and bridge struction started on the 8.5-mile, cessful passage of two additional or 60 cents per $1,000 of the tax- Ferro was confirmed in a projects under the American Re- four-lane highway to divert inter- transit-related initiatives earlier in able value of property, to support unanimous vote by 93 senators. covery and Reinvestment Act, state traffic from local streets. the year, the success rate for public public transportation. She takes charge at FMCSA as more than 75 percent has now been Nearly 8,500 highway proj- transportation ballot initiatives this Flint, Mich. renewed an exist- it reopens its rulemaking on truck obligated. ects have been approved and near- year was 70 percent, said APTA. ing 0.6 mill property tax for five driver hours of service, one of the “Even though winter is right ly 5,000 are reported to be “These votes for public trans- years to support the Mass Trans- most contentious issues facing the around the corner, highway and underway. portation speak loud and clear: the portation Authority. agency. bridge projects are still getting An Alabama motorcoach op- public wants more public transpor- Maine voters passed a $71.25 When nominated by President ­underway, creating thousands of erator reported that reconstruction tation service and is willing to pay million statewide transportation Obama in June, Ferro was presi- jobs and saving thousands more,” of I-59, from mile marker 181 to for it,” said APTA President Wil- bond that included public transit dent of the Maryland Motor Truck said Transportation Secretary Ray mile marker 193 has begun, forc- liam Millar. investments. Association. Before joining the LaHood. ing the closing of the northbound “At a time when unemployment Cincinnati voters defeated an MMTA in 2003, she spent 11 “The Recovery Act is helping lanes. years with the Maryland Motor is high and economic uncertainty is anti-public transit measure that repair America’s roads and bridges Northbound traffic has been Vehicle Administration, first as as- foremost in peoples’ minds, you would have placed significant con- while putting people back to work.” diverted to a southbound lane, sistant administrator and then might not expect people to tax straints on Southwest Ohio Re- Here are some of the bigger with concrete barriers separating administrator. projects that are underway: the lanes. themselves for better public transit gional Transit Authority’s ability to Her nomination outraged the services. The fact that a majority of expand public transportation. • The $36 million replacement The project, which will take Teamsters union and several safety of the I-25/Alameda bridge in two years to do both sides, cuts transit-related ballot initiatives For more information on tran- groups that wanted changes in the passed means people recognize the sit ballot initiatives, go to http:// Denver through the mountainous area at truckers’ hours-of-service rules • Construction has begun on Stevens Gap. value of public transportation.” www.cfte.org/. that Ferro had supported as head the $26.2 million I-279/Fort The operator considers the of the MMTA. Duquesne Bridge preservation construction area dangerous and During her confirmation hear- project in Pittsburgh. recommends northbound coaches Feds mull preemption issue ing she promised to be a “fair and • Work is underway in San exit the highway at mile marker balanced regulator” who would WASHINGTON — The Fed- The issue is of interest to the Bernardino, Calif., on a massive 181 and take U.S. 11, and south- use “data-driven, sound scientific eral Motor Carrier Safety Admin- private bus industry because of ef- billion-dollar project, using $128 bound buses exit at mile marker istration has asked for public com- forts in the past to mandate similar research” to significantly reduce truck and bus crashes. million in stimulus money for ad- 205 to U.S. 11, which parallels the ment on the practice by some state stickers on motorcoaches. ditional lanes on I-215 to reduce interstate. and local governments of requir- In its petitions, the American vehicle registration license plates, ing trucks to display decals or Trucking Associations asserted state weight-distance taxes, hazmat other kinds of identification. that the sticker requirements were placards, and safety inspections. Fuel tax increases coming? The FMCSA request was pro- invalidated by a 2005 federal law, Although the law gives the As Congress continues to delay About a third of Michigan’s moted by petitions filed by the 49 U.S. Code section 14506, U.S. Secretary of Transportation long-term action on boosting 287,780 miles of roads are feder- American Trucking Associations which broadly preempted state authority to exempt other require- spending to fix and expand federal ally funded. regarding whether federal law and local credential requirements ments, ATA believes the authority roadways, states are reviving talk Road quality could hit an even prompted vehicle sticker require- for interstate motor carriers. is very narrow and inapplicable to of increasing fuel taxes to repair bigger pothole in fiscal 2010-11, ments imposed by New York City The ATA believes the require- the New York, New Jersey and and upgrade their highways. when the state is likely to lose up and Cook County, Ill., and special ments do not fall into any of the Cook County requirements. Michigan and Texas are the to $576 million in federal high- credentials required by New Jersey. law’s exceptions, that is, for the In- FMCSA issued its notice after the latest states to consider raising way funds because it won’t have The FMCSA published its no- ternational Fuel Tax Agreement, three jurisdictions failed to re- more money for roads. the $102 million it needs to nab tice in the Federal Register. the International Registration Plan, spond to the agency’s inquiries. Fully one-third of Michigan the matching funds. highways were in poor condition If that happens, Michigan will in 2008, a percentage that could go from spending more than $1.2 CDC: Flu viruses are not long lived climb dramatically in coming billion annually on highways to ATLANTA — The U.S. Center two to eight hours after being de- Influenza virus can be de- years if lawmakers don’t pump around $500 million next year and for Disease Control has published posited on the surface. stroyed by disinfectants and several more money into transportation, in following years, shoving road unambiguous information about An article in the Nov. 1 issue of chemical germicides, including say road advocates in that state. projects and the jobs that go with the viability of influenza virus on Bus & Motorcoach News reported chlorine, hydrogen peroxide, deter- The Michigan Infrastructure them off the drawing board. objects. that influenza virus could persist gents (soap), iodine-based antisep- and Transportation Association put Senate Transportation Commit- The information may assist op- on surfaces for 24 hours or more. tics, and alcohols. These chemicals out a list of cities and counties with tee Chairman Jud Gilbert has intro- erators in their coach-cleaning That statement was accurate as far must be used in proper concentra- the largest amount of bad roads. duced a bill to raise the state tax on operations. as it went, but it did not go far tion for a sufficient length of time. Detroit led the list, followed by diesel fuel by 4 cents per gallon. The CDC says that studies have enough. Reducing the number of influenza Grand Rapids and Ann Arbor. Meanwhile, in Texas, legisla- shown that influenza virus can sur- Quantities of the virus suffi- virus particles on a surface by According to the association, tors concerned about how to pay vive on environmental surfaces, cient to infect a human are likely to using germicides or disinfectants 25 percent of federally funded for new highways suggested look- ranging from door handles to persist for far shorter periods — can substantially reduce the chanc- roads were in poor condition in ing at increasing the 20 cents a gal- books, and can infect a person for that is, for two to eight hours. es of hand transfer of the virus. 2007, rising to 32 percent in 2008. lon state fuel tax. Bus & Motorcoach News THE DOCKET December 1, 2009 5 Senate proposes Chicago toughens ‘diesel’ idling regulation measure to spur CHICAGO — Chicago has powered vehicles. The new ordinance does con- temperature is less than 32 de- become the latest city to adopt a Vehicle operators who idle en- tain exemptions, including vehicles grees; the operation of an auxiliary anti-texting laws three-minute idling rule for vehi- gines more than three minutes at a in traffic; vehicles standing for the power unit or generator set as an WASHINGTON — Several cles with diesel engines. time will face a $250 fine. purpose of service, repair or gov- alternative to running the main U.S. senators have introduced leg- The city council passed an Cities such as New York, Phil- ernment inspection; vehicles stand- ­engine of a vehicle operating on islation that would offer incentives ordi­nance modifying Illinois’ adelphia and Washington, D.C., ing to supply cooled air when the diesel fuel, and vehicles standing to states that ban texting while 10-minute idle time limit to three have diesel engine idling limits of outdoor temperature is greater than due to the automatic regeneration driving. minutes in the city for diesel- three minutes or less. 80 degrees or heated air when the of diesel particulate filters. The Senate bill was introduced by Senate Commerce, Science and Transportation Committee Chair- man Sen. Jay Rockefeller, D-W. Va., and five other members. Shore Funding LTD. “The centerpiece of this legis- lation is a grant program for states who prohibit texting while driv- ing,” Rockefeller said, noting that PUTTING YOUR COACH FINANCING the dangerous activity was very pervasive, making it difficult to root out. OVER THE TOP SINCE 1978 Meanwhile, Rhode Island has become the 19th state to outlaw texting while driving. Drivers caught texting face an $85 fine for the first offense, fol- lowed by a $100 fine for the sec- ond. For the third violation, of- fenders will have to pay $125. Hand-held devices banned by Ontario TORONTO — Ontario has joined Newfoundland-Labrador, Nova Scotia, Manitoba, Quebec and Price Edward Island by adopt- ing a distracted driving regulation that bans hand-held electronic devices. More Canadian provinces like- ly will adopt similar rules. British Columbia’s law is expected to be implemented in January. Coach Financing and Leasing “Specialists” While Ontario’s law has gone into effect, enforcement agencies say that “educational enforce- • Coach and School Bus Financing • Low fixed rate equipment ment” will be used until Feb. 1. • Terms up to 84 months financing FMCSA is hosting • Balloons and Skip monthly • Fleet refinancing CSA ’10 webinars payments available • Used equipment financing WASHINGTON — The Fed- • 100% Financing available • Trac leases available eral Motor Carrier Safety Admin- istration is accepting registration to qualified credits for two “public listening session” webinars this month on the agen- cy’s comprehensive safety analysis 2010 initiative. The sessions are aimed at re- porting on the latest progress of CSA 2010 and answering ques- tions from industry stakeholders. Shore Funding LTD. Each webinar will be a 90-min- TEL: (732) 842-2828 ute live, interactive session. Part 116 Oceanport Ave one will provide an overview of FAX: (732) 842-2281 CSA 2010 and operational model Little Silver, NJ 07739 test results. It will be Thursday, Dec. 3. Part two will cover CSA 2010 from a motor carrier and driver perspective, and will take www.shorefundingltd.com • [email protected] place Thursday, Dec. 10. To register and submit ques- tions, go to csa2010.fmcsa.dot. (800) 542-7467 gov/listeningSessions. 6 December 1, 2009 INDUSTRY NEWS Bus & Motorcoach News Coach driver gets 26 Thor Industries’ founder Wade Thompson dies JACKSON CENTER, Ohio — ecutive of Thor, a company that has its purchase, to a $1 million profit “People in place throughout his years for fatal crash Wade F.B. Thompson, a towering never lost money, a record believed in the first year. companies are top notch,” said one figure in the midsize bus and recre- to be unique to the two industries. Thor continued to grow through businessman who sold two compa- COLUSA, Calif. — A driver ational vehicle industries, died in In the fiscal year ended July 31, acquisitions and, today, owns sev- nies to Mr. Thompson. who crashed a motorcoach into a mid-November after spending Thor posted sales of $1.52 billion eral RV and bus manufacturers. Its Three days before his death, ditch in an accident that killed 11 more than 14 years battling five and a net income of $17.1 million portfolio includes bus makers Gos- Mr. Thompson relinquished his du- people and injured dozens was cancers. He was 69. – despite an RV industry that has hen Coach, ElDorado National, ties at Thor, handing control to sentenced last month to 26 years Mr. Thompson was a remark- spent much of the past two years Champion Bus, and General Coach Orthwein. Mr. Thompson owned and four months in state prison. able business executive and fine flat on its back. America, plus RV companies 28.4 percent of Thor, according to a Quintin Joey Watts of Stock- gentleman, according to those who Mr. Thompson, along with vice Damon and Four Winds, and travel recent regulatory filing. ton was convicted in October on 11 counts of gross vehicular man- knew him. chairman Peter Orthwein, founded trailer makers Keystone RV, Cross- Mr. Thompson also was dedi- slaughter and 21 counts of causing His singular business achieve- Thor in 1980 when they purchased Roads, Breckenridge, Dutchmen, cated to the arts and historic preser- great bodily injury. (See Nov. 1 ment was to build Thor Industries Airstream, the iconic — yet finan- Komfort and General Coach vation, as well as conservation. Bus & Motorcoach News.) into North America’s leading mid- cially troubled — travel trailer Canada. During the past decade he focused The verdict came roughly a size bus and recreational vehicle company. Many attribute Mr. Thompson’s on helping detect and finding a cure year after Watts lost control of his manufacturing company. Mr. Thompson turned Air- business success to hiring smart for cancer. bus in October 2008 while driving Mr. Thompson was co-founder, stream around from a $12 million people and leaving them alone to He is survived by his widow 41 people to the Colusa Casino chairman, president and chief ex- annual loss — immediately prior to run his businesses. and two children. Resort. At the sentencing, the victims’ relatives watched as Watts rose, Tourism promoter Jane Derthick dies in Tennessee turned and faced them, crying, and CHATTANOOGA, Tenn. — A friend invited her to use some Lookout Mountain Incline, and ex- tion, the North Carolina Motor- pleading for understanding. Jane Derthick, who spent more of her newly-acquired free time as a tending as far as Biltmore Estates in coach Association, and the Chatta- Colusa Superior Court Judge than 30 years promoting tourist at- step-on guide for motorcoach North Carolina and Luray Caverns nooga Convention and Visitors Jeffrey A. Thompson rejected a tractions in the southeastern U.S., groups visiting Chattanooga. From in Virginia. Bureau, where she was its chairper- plea from Watts’ defense attorney becoming widely known to motor- that beginning she moved into tour- She later served as vice presi- son in 1992. for a nine-year sentence on coach operators in the region, died ism promotion, which she pursued dent for marketing at Ruby Falls, She is survived by her husband, grounds Watts was a tired, over- last month after battling cancer for for the next thee decades. where she represented the attrac- Alan, and children. worked employee who crashed the six years. She was 73. She became promotions man- tion regionally and nationally. She Memorials have been estab- bus while trying to do his job. Mrs. Derthick, who lived in ager for the Southern Highlands At- completed her professional career lished with the First Christian “The defendant has demon- Signal Mountain on the outskirts of tractions, an organization repre- as the marketing director for All Church, 650 McCallie Ave., Chat- strated little or no appreciation for Chattanooga, began her tourism ca- senting 17 tourist attractions in the Aboard USA. tanooga, TN 37403, and Hospice of his role in bringing about this im- reer largely by accident after she Southern Appalachian region, in- She served on the boards of the Chattanooga, 4411 Oakwood mense tragedy,” Thompson said. raised three children. cluding Ruby Falls, Rock City and Tennessee Motor Coach Associa- Drive, Chattanooga, TN 37416.

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BCI • Bus & Coach International • 307 Pennsylvania Avenue • Jennings, KS 67643 877-45-BYBCI (877-452-9224) 8 December 1, 2009 NEWS ANALYSIS/OPINION Bus & Motorcoach News Highlights of House healthcare-reform legislation WASHINGTON — In case you missed age. The program would operate until the coverage. and are undertaken only to create a tax write- ’em, here are many of the main provisions of exchange becomes available. • Small firms with up to $500,000 in an- off. Fines of 20 percent to 40 percent would the healthcare overhaul bill passed by the • Permits young people to remain on nual payroll are exempt. be imposed for violating the rules. U.S. House of Representatives: their parents’ health insurance policy up to • Firms with annual payrolls between the age of 27. $500,000 and $750,000 that do not provide Medicare/Medicaid Insurance market • Provides for consumer rebates if premi- coverage would pay fees on a sliding scale of • Expands Medicaid eligibility so anyone • Creates an insurance market exchange ums far exceed the cost of covering their 2 percent, 4 percent and 6 percent of wages; with an income up to 150 percent of the pov- where individuals and small businesses could medical expenses. firms with payrolls of $750,000 and above erty level would qualify for the government purchase coverage. Sets minimum benefit • Sets up a state/federal process under would pay 8 percent in fees. healthcare program for the poor. packages that may be offered through the which insurers would have to justify premi- • Tax credits available to help small firms • Reduces payments to insurers provid- exchange. um increases. afford coverage. ing Medicare services through the Medicare • Creates a new government health insur- • Eliminates lifetime limits on coverage. Advantage program to bring them more in ance plan that would be sold through the • Provides for states to enter compacts to Financing line with the costs of the traditional Medicare exchange. allow for the sale of insurance across state • Imposes a surtax of 5.4 percent on indi- program for the elderly. • Provides for the creation of nonprofit lines. viduals earning more than $500,000 a year • Gradually reduces the gap in Medicare healthcare cooperatives that would sell cov- and couples making more than $1 million. prescription drug coverage. The so-called erage through the exchange. Coverage mandates/penalties • Imposes a 2.5 percent excise tax on “doughnut hole” begins to close starting in • Bars insurers from excluding people • Individuals are required to obtain medical devices. 2010, with the coverage gap eliminated by for pre-existing conditions and from charg- healthcare coverage. Those who do not would • Raises $6.1 billion over 10 years by re- 2019. ing more based on medical history. face a 2.5 percent tax penalty. pealing rules liberalizing the way multina- • Would allow Medicare to negotiate • Creates a temporary national high-risk • Most employers are required to provide tional companies allocate interest expenses. drug prices under its prescription drug pool program to provide medical coverage to coverage to their workers and pay for at least • Would write into law Internal Revenue program. the uninsured, including those with pre-exist- 72.5 percent of the premium for individual Service rules denying tax breaks on business • Seek to reduce hospital admissions and ing conditions who have been denied cover- full-time workers, 65 percent for family transactions that lack an economic purpose to base payments on quality of care. During downsizing be watchful for ‘hostile’ employees As the economic downturn forces more There weren’t any disasters on that occa- decision. If it’s because of economic reasons, An overall increase in stress raises the po- companies to lay off workers, a workplace sion, but it’s not hard to imagine tensions be very clear that it’s because of economic tential for more workplace aggression, such aggression expert cautions employers about boiling over,” Harvey says. reasons. Otherwise the tendency to believe as yelling at co-workers and threatening what to do and not do when breaking bad On Friday, Nov. 6, 2009, a former em- ‘they’re out to get me’ often takes over,” Har- them. Increased stress also can translate into news to employees and to be watchful for ployee of an Orlando engineering firm vey says. alcohol abuse, depression, withdrawal from employees who exhibit a “hostile attribution opened fire after he was laid off. At least one Even if an employer believes an employ- work and family, and even suicide. style.” person was killed and several others were ee is a calm and reasonable person, Harvey “A big problem with these reactions is Paul Harvey, assistant professor of man- wounded before the suspect, who was report- cautions that it’s best to be as candid as pos- that they don’t always go away once the stress agement at the University of New Hamp- edly fired because of performance issues, sible and explain all the reasons a person is is reduced. People become addicted to alco- shire, says although there really is no good was apprehended. being laid off, even if it’s a bit awkward. hol or irreparably harm their reputation at way to tell someone they are being laid off, Harvey says managers should try to get a “One of the worst things you can do is work or their relationships with family mem- employers should tailor the bad news in a handle an employee’s personality and be create ambiguity. While managers might bers. Fortunately the really dramatic stress- way that minimizes the likelihood of an ex- watchful — at all times — for a “hostile at- think they are sparing feelings, they are also related incidents, like workplace shootings, tremely bad reaction. “Part of it is common tribution style” — people who have a tenden- giving ex-employees an opportunity to spin are rare,” Harvey says. sense and being respectful. cy to blame others whenever things go wrong conspiracy theories which fuel anger and re- Harvey suggests employers understand “One of my colleagues used to work for a in their lives. sentment. Be kind and respectful, but also as the difference between “good” stress and company that decided it needed to downsize. These people usually are easy to identify: candid as possible,” he says. “bad” stress. Good stress challenges employ- The company took the bizarre step of an- they never take responsibility for problems, Even if no layoffs are planned, the eco- ees with reasonable goals and rewards for nouncing who would be laid off in stages, frequently seek scapegoats, and tend to be nomic downturn and less job security can completing tasks. Bad stress, such as very with each announcement coming on a Friday angry frequently. lead to more work-related stress, which is tight deadlines, arcane policies, and uncom- the 13th. This creates fear and tension among “If you need to lay this type of person off, compounded by worries about the increasing fortable working conditions, can lead to re- employees, and also creates an ‘us vs. them’ it’s important to be very explicit about why cost of food and fuel, and the housing and duced productivity and should be kept at a mentality. they were chosen and why this was a logical credit crises. minimum. How to contact us ISSUE NO. 159 To submit or report news, Letters to To advertise or to mail advertising- Joan Libby the Editor, articles, news releases or to related materials: Cavalier Coach Trailways report corrections: Call: Johnny Steger at (866) 930-8426 A PUBLICATION OF THE UNITED MOTORCOACH ASSOCIATION Boston, Mass. E-mail: E-mail: Marcia Milton First Priority Trailways [email protected] [email protected] Staff Advisory Board District Heights, Md. Fax: (405) 942-6201 Mail: 2200 N. Yarbrough, Suite B William Allen James Brown Sr. Michael Neustadt Mail: 3108 NW 54th Street Box No. 336 Editor & Publisher: Victor Parra Amador Trailways Magic Carpet Tours Coach Tours Sacramento, Calif. Richmond, Va. Brookfield, Conn. Oklahoma City, OK 73112 El Paso, TX 79925 Senior Editor: Bruce Sankey Call: (866) 930-8421 Brian Annett Steve Brown Jeff Polzien To send advertisements or Sales Director: Johnny Steger Annett Bus Lines Brown Coach Red Carpet Charters Sebring, Fla. Amsterdam, N.Y. To subscribe or inquire about your photographs via the Internet: Oklahoma City Industry Editor: Ken Presley subscription: Larry Benjamin Tira Wayland Tom Ready E-mail: [email protected] Northfield Lines ABC Companies Ready Bus Lines E-mail: Associate Editor: Ellen Balm Northfield, Minn. Faribault, Minn. LaCrescent, Minn. [email protected] To contact the Art Director: Mary E. McCarty Dave Bolen Gladys Gillis Brian Scott Fax: (405) 942-6201 United Motorcoach Association: New World Tours Starline Luxury Coaches Escot Bus Lines Editorial Assistant: Amy Stalknecht Bristow, Va. Seattle Largo, Fla. Mail: 3108 NW 54th Street Call: (800) 424-8262 Oklahoma City, OK 73112 Autumn Dipert Brown Dale Krapf Michelle Silvestro Online: www.uma.org Editorial Assistant: Michele Nosko Dan Diepert Coaches Krapf Coaches National Interstate Insurance Co. Call: (866) 930-8421 Arlington, Texas West Chester, Pa. Richfield, Ohio Editorial Assistant: Maggie Masterson David Brown Godfrey Lebron T. Ralph Young ©2009 by the United Motorcoach Association. Reproduction in whole or in part without Holiday Tours Paradise Trailways Young Transportation written permission is prohibited. Accountant: Ted Williford Randlemann, N.C. Hicksville, N.Y. Ashville, N.C. Bus & Motorcoach News INDUSTRY NEWS December 1, 2009 9 When farming out charters, always look before you leap By Dave Millhouser panies outweigh the risks, but there are some you don’t know well can lead to a whole come complacent, and things worth considering that can reduce the range of excitement, ranging from irritation it is critical to under- It was snowy and icy as our little convoy likelihood or consequences of driving to disaster. stand that getting it approached central Colorado’s Hoosier Pass through a Denny’s. Drivers have been known to sell their wrong, combined with a (elevation 11,542 feet). Your customer chartered you. Hopefully own company, at the expense of the operator bit of bad luck, can The lead bus crested the grade and began it’s because you’ve served them well, or who originated and sold the charter. Buses damage or destroy a descending — rapidly — into Breckenridge. they’ve heard good things about you. If sometimes show up late for pickup, or even well-run company. I turned to a relief driver sitting near me and things go awry, you’re the one they’ll be look- disappear into the ether (if a better paying The risk can be re- observed: “Either that guy is a much better ing to for remedies, even if you farmed the job turns up for an unscrupulous carrier). duced, though, by con- Dave Millhouser driver than me, or he’s going WAY too fast.” work to another operator. Sometimes seating capacity is wrong, or the sulting with your insur- As we reached the sharp turn at the bot- It’s critical that whoever you use have the hired coach is dirty. The only way to control ance agent about proper coverage and tom of the pass we spotted the coach in the appropriate USDOT authority and be prop- quality is to work with companies you know. general guidance regarding farming out drive-through window of a Denny’s. The fact erly licensed and insured. You can’t assume There also are geographical consider- work. that the Denny’s didn’t have a drive-through anything. Be sure. ations. It’s like the search for the Holy Grail. A friend was short a bus one busy week- hadn’t stopped him. “Proper” insurance may be something of Bus companies scour the country looking for end and hired a local company he didn’t The front end of his coach had bulled its a moving target because the legal minimum markets that mirror their own — those mythi- know. Kumquat Bus showed up late, with an way nearly to the cash register. won’t begin to cover a catastrophe. In the cal places where THEY are busy while WE aging, filthy bus. The driver got lost, and the It was peak ski season and we had farmed event of an accident, the victims are going to are slow. bus broke down. You know: “The Revenge of out part of this charter to a company from sue everybody, particularly the operator they It rarely works because spring and fall are the Bus Fairy” scenario. Maryland. Their driver had never seen REAL contracted with. If you farm the “Young Mil- busy almost everywhere, but it’s worth a shot. A couple of days later my buddy got a mountains, and the idea of gearing down for lionaires Club” charter, and they flop into the When you use coaches from afar, keep a nasty letter from the group listing the atroci- the 8 percent grade hadn’t occurred to him. Grand Canyon, everyone involved is going to few things in mind. A southern operator ties, questioning his ancestry, and demanding One of the realities of our business is that need a ton of insurance. might not be adept at dealing with cold and their money back. The letter ended on a high we always have either too many buses, or too Depending on your circumstances, it may winter. Northern carriers could be a bit weak note, praising Mr. Kumquat to the sky and few. Most of us can’t resist selling charters, be worthwhile to carry more than the mini- at tweaking the A/C. The drivers that come complimenting how hard he had struggled to even when we’re fully booked, so we “farm” mum, and to require higher coverage from with the buses don’t know the geography, make things work out. excess work to other companies, and (grate- companies you hire. At the very least, know and, unless they’re based at your place, may It was backwards and unfair, but that’s a fully) take that kind of business when we what they have. It would be tragic to lose need help with logistics. risk we take every time we hire another com- need it. your company because they were If they get lost, run out of fuel or don’t pany to do our work. We need to choose No one has yet invented a better way of under-insured. dump the lav, it’ll be on you. wisely. smoothing out the peaks and valleys of a sea- It’s important to know who you’re dealing Hiring other companies is a necessary Dave Millhouser is a bus industry mar- sonal market. with. Local, friendly competitors are a rela- component of business for most charter keting consultant and freelance writer. Con- The benefits of working with other com- tively simple proposition. Hiring someone companies. It’s so common we may have be- tact him at: [email protected].

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800.882.8054 • www.daimler-busna.com * Based on an average usage of 60,000 miles per year 10 December 1, 2009 INDUSTRY NEWS Bus & Motorcoach News Consultant offers ideas for finding more business CARLSBAD, Calif. — It’s work covers a variety of scenarios, Kelly said a key website to Kelly also reminded operators Expand marketing time for motorcoach operators including providing paratransit, learn about RFPs nationally is they should be on the watch for Motorcoach operators also can across the country to step up their commuter or non-emergency med- https://www.fbo.gov, while http:// grants that state and federal govern- bolster their revenue by widening efforts to find new business sourc- ical services, leasing buses, han- www.pd.dgs.ca.gov/default.htm ments offer transportation compa- their marketing efforts and looking es and revenue streams. dling staffing and managing entire and http://www.bart.gov/about/ nies, including coach businesses. for opportunities to get their names And Ryan Kelly, chief execu- urban bus systems. business/procurement/index.aspx Many are available from the and pictures in the paper. tive of Community Spec Inc., a “This is a rare opportunity in offer RFPs in California. federal Department of Transpor­ Kelly said congressional rep- transportation consulting and mar- American history to get some of In addition, state and national tation, Federal Transit Adminis­ resentatives often get mention keting company in Atlanta, has a those contracts,” he said. trade associations often are aware tration, Department of Homeland when federal dollars are awarded few tricks up his sleeve to help. of new RFPs and some cities and Security, the Environmental Protec- to a community and he suggested Speaking to members of the Being prepared transit agencies advertise them in tion Agency, the Department of De- that motorcoach companies issue California Bus Association at the Kelly suggested operators in- local newspapers and national fense and the Small Business Ad- news releases and pictures when group’s annual convention here, terested in responding to a request trade journals as well as on the ministration. They include funds to they receive a grant. Kelly urged operators to look into for proposal can get a jump on the internet. provide bus service in rural com- “This is a good time to market the new opportunities that are process by preparing a template “You just have to keep look- munities, obtain cleaner diesel en- your company.” showing up across the country. that would include all of the infor- ing,” he stressed. gines and secure funds for capital He also suggested that opera- High on his list is the forma- mation about their company so expenses. tors try advertising on cable televi- tion of partnerships with cities and when an opportunity comes up, Look locally Information about possible fed- sion networks, which can reach a public transit agencies, which he they need only add the specifics of He said operators also can eral grants can be found at http:// more targeted audience and are far said would help motorcoach com- the contract and it is ready to go. learn about upcoming contracts by www.grants.gov, as well as each less expensive than local newspa- panies diversify their operations Additionally, he urged opera- regularly attending city council agency’s individual Web sites such per advertising. In addition, he and bring in a regular flow of new tors to learn as much about the re- and transit board meetings where as http://www.dhs.gov, http://www. told operators to take advantage of income. quest as possible before bidding they usually are discussed early epa.gov and http://www.fta.gov. social networking by developing a Kelly said numerous local gov- for it, and have the RFP reviewed on. Kelly noted that while some presence on Facebook, My Space, ernments don’t have the ability or by an attorney so all of the details “The best advice is to politic a grants are restricted to public tran- Twitter and other popular social the financial resources to meet all involved in the work are clearly little bit because they want to see sit agencies, private motorcoach networking sites. of their transit needs and they are understood. your face and know who you are,” companies that work with cities or “It’s amazing how much you looking to outsource some or all of “It’s important you know what he said. “And, once you’re in, bus operations may be eligible for can do and not have to pay for it,” them to private businesses. The you’re getting into,” he emphasized. you’re in.” some of those funds as well. he said. Charter rule Republican Rep. Joe Barton, they would be available for the parade panel members Jim Seal, an indus- agencies all of the time and they told him they had assumed the and football game. try consultant, and Mike Waters of now need to hear from motorcoach CONTINUED FROM PAGE 1 motorcoach industry supported Parra said he also met with Coach America Franciscan Lines operators as well. are circulating a “Dear Colleague” the proposal and were surprised to Sen. Murray’s staff, but it was not urging operators from across the He suggested, too, that opera- letter among House members that hear that they actually opposed it. a very productive session. country to immediately get in- tors need to become more involved proposes to allow public transit “There still are a lot of mem- He said the staff hinted that the volved in the fight to save the rule. in their own communities, which agencies to operate charters for all bers of Congress who don’t know senator would drop her charter “This is one of our industry’s would strengthen the industry’s po- “public events.” what the rule is all about,” he said. rule exemption measure if the na- most serious threats because tran- sition on how critical the charter “That would shoot a hole in the However, there has been at tional associations could get all of sits have made overturning the rule rule is. charter rule and undo everything least one development that could the motorcoach operators in the their No. 1 priority,” emphasized Panelists also urged operators we have with the rule now,” help, according to Parra. He said Seattle area to agree not to pursue Parra. to bid for charter jobs when they stressed Victor Parra, president UMA appears to achieved an any charter contracts with the Se- The panel called on operators become available in order to show and chief executive of the United agreement with Dreier’s office in attle Mariners baseball and Seattle to begin meeting regularly with the FTA they are interested and ca- Motorcoach Association. “Public which the congressman will con- Sea­hawks football teams. their members of Congress, letting pable of doing charters. events are just about everything sider removing his name from the Murray is a strong supporter of them know who they are, how im- “If you have an opportunity to we do.” letter, which would weaken it be- King County Metro, which had portant they are to the community do a job that comes under charter, it He said the proposal by the cause it then would lose its non- been serving the sports teams be- and how they value the charter is very important you do it effec- two congressmen is attracting partisan appeal. fore the new rule took effect and rule. tively,” said Parra. some interest because it was start- Dreier initially agreed to be which would pick them up again if “We need friends, your con- Hart suggested, too, that opera- ed by members of both political linked to the letter because he was the private companies stepped gressional members. They can be tors carefully watch transit agen- parties and is being viewed as a concerned that shuttle service for aside. helpful and they want to be help- cies that may be suspected of doing nonpartisan effort. the annual Jan. 1 Rose Bowl col- “We just couldn’t do that be- ful. But if they don’t hear from illegal charters and file complaints It appears to be causing confu- lege football game could be nega- cause that would be coercion,” he you, they won’t hold off making with federal regulators when they sion, too, which could slow any ef- tively impacted if public transit said. “And besides, Clyde and I their decision until you show up,” believe the rule is being violated. fort to stop it. buses were not allowed to take don’t look good in orange Hart said. “If you want to keep the rule, Parra said that when he met part. However, an agreement as- jumpsuits.” Parra agreed, noting that mem- you are going to have to fight for with members of the staff of Texan sures that full shuttle service Parra and Hart were joined by bers of Congress hear from transit it,” he added. Rating services put National Indemnity Co. under watch OLDWICK, N.J. — Bus and share in cash and common stock, this transaction.” ings in placing the “financial review with negative implications. limousine insurer National Indem- making it the 100 percent owner of Best said it also is “concerned strength ratings” and “issuer credit In addition, it placed the finan- nity Co. of Omaha, Neb., has been the railroad. with the liquidity and concentra- ratings” of the domestic and inter- cial strength ratings of ‘A++’ (Su- put on credit watch, along with The transaction is valued at $44 tion risk pertaining to a single national insurance subsidiaries of perior) and issuer credit ratings of other insurance subsidiaries of billion and includes the assumption large investment as a substantial Berkshire Hathaway under review “aa+” of General Re Group and its Berkshire Hathaway Inc., by sev- of $10 billion of BNSF debt. portion of (Berkshire Hathaway’s) with negative implications. members under review with nega- eral credit and insurance rating Insurance rating service A.M. portfolio, since the majority of Best placed the financial tive implications. services. Best said it initiated its review be- (Berkshire Hathaway’s) equity in- strength ratings of ‘A++’ (Superior) Best will reassess the under-re- The rating moves came after cause it has concerns “regarding vestments are held at the insurance and issuer credit ratings of “aaa” of view status as more details regard- Berkshire Hathaway announced it the utilization of (Berkshire Hath- and reinsurance entities.” National Indemnity Group and ing the insurance and reinsurance was acquiring Burlington North- away’s) insurance and reinsurance In taking action, Best joined Government Employers Group operations is presented by Berk- ern Santa Fe Corp. for $100 per operations as a funding source for Standard & Poor’s and Fitch Rat- (GEICO) and their members under shire Hathaway management. Bus & Motorcoach News INDUSTRY NEWS December 1, 2009 11 Buy a part, support ‘Motorcoachified’ promotional effort The first-of-its-kind campaign untary programs where their cus- MCI service parts representative. theme and the benefits of motor- Get Motorcoachified campaign are promoting public awareness of tomers who purchase parts from ABC customers who want to coach travel. drawing support from state trade motorcoach travel in North Ameri- them may have one-half percent join can visit the company’s web- ABC said it is proud to offer its groups and their members. ca continues to gain support within added to their net bill that will go site, at www.abc-companies.com, support to the council and give op- According to council spokes- the industry. toward supporting the council and to access and download a form and erators an opportunity to help pro- woman Heather Horton, 10 state Already attracting dozens of its campaign. return it to Kimberli Martin by fax mote motorcoach travel to motorcoach associations have motorcoach operators who are in- MCI said it would match the at (407) 905-7051. consumers. joined the group and more than 40 stalling promotional wraps on first $50,000 contributed by its Both companies are founding “We encourage our customers operators have ordered campaign their buses and trade groups that customers, while ABC said it will members of the nonprofit Motor- to opt in and support the Motor- wraps for their buses. are signing up with cash contribu- match its customers’ total contri- coach Council, which this past coach Council’s efforts,” added Pa- For more information about the tions, the fledging Motorcoach butions up to $25,000 annually. summer launched a major promo- tricia Ziska, MCI vice president bus wrap program, go to www. Council now has received a big Operators interested in joining tional effort called Get Motor- and chief customer officer. “A pro- motorcoachcouncil.org/campaign. boost from two major coach manu- the “op-in parts programs” with coachified. gram like this has never been done Questions should be directed factures and distributors. MCI can sign up at http://www. It involves motorcoach opera- before, and participation will drive to Heather Horton at pr@motor Motor Coach Industries and mcicoach.com/AboutUs/getMotor- tors wrapping their buses with its success.” coachcouncil.org, or phone (720) ABC Companies have set up vol- coachified.htm or by speaking to a messages that spread the campaign Meantime, the council and the 449-9000. Europeans adopt promotional campaign Amtrak adds Wi-Fi to trains Following the lead of BoltBus, may change depending on custom- GENEVA, Switzerland — Bus Bus & Motorcoach News.) and efficient buses and coaches are. megabus.com, and other intercity er response, system performance and motorcoach operators in Eu- Smart Move was developed With industry and policymak- motorcoach carriers, Amtrak has and costs.” rope and elsewhere around the jointly by the International Road ers working together, Smart Move announced it plans to launch free Wi-Fi service is free on the in- world have adopted a campaign Transport Union, which has bus organizers say society can create a wireless internet service on Acela tercity bus lines. designed to increase awareness of and coach members in 70 coun- “safe, green, affordable, user- Express trains in the second quar- Amtrak expects Wi-Fi to help the inherent social, environmental tries, and Busworld, the global or- friendly and efficient mobility ter of next year. increase ridership, adding $4.3 and economic benefits of bus and ganization that develops meetings system by simply doubling the use The government-owned rail million in incremental revenue coach travel. for bus and coach builders and op- of buses and coaches.” provider said Wi-Fi installation al- through the end of fiscal year The promotional effort, called erators worldwide. The Smart Move program has ready is underway on the Acela 2014, according to its estimates. Smart Move, is similar to the na- Smart Move is focusing much been endorsed by the United Mo- Express trains that serve Boston, In addition to Acela, Amtrak scent Get Motorcoachified pro- of its effort on decision makers, torcoach Association. New York and Washington, D.C. said it is preparing to extend Wi-Fi gram that has been launched in hoping to raise their awareness of For more information about “This service will initially be to other services, “depending on North America. (See article above, just how safe, environmentally Smart Move, go to www.busand- offered at no cost to our custom- market response,” with Northeast and Oct. 1 and Nov. 1 issues of friendly, affordable, user-friendly coach.travel. ers,” Amtrak said, “though pricing Regional trains likely the first. 12 December 1, 2009 INDUSTRY NEWS Bus & Motorcoach News Bus financing Denny also stressed the impor- payment for a missed payment, tance of being completely honest while restructuring the loan can add Setra sales territories CONTINUED FROM PAGE 1 when filling out the paper work, thousands of dollars of new interest Business plan (check) noting that finance companies are to an existing loan, they warned. All of the lenders stressed that outstanding when it comes to turn- “Getting a line of credit is the get revised alignment ing up something that an operator best way to go,” stressed Sanders. a well-written and accurate busi- GREENSBORO, N.C. — [email protected]. may have missed, either by mis- ness plan is critical when an opera- Daimler Buses North America has Terry Barnett, Canada. Con- tor applies for a loan to purchase a take or deliberately. Guarantees (check) realigned its new and pre-owned tact: [email protected]. motorcoach. “If it is out there, they’ll find The panel also noted that op- sales territories for Setra coaches, Barnett also is responsible for used Details, they said, must include it,” he asserted. erators who are planning to buy according to Tom Chezem, vice coach sales in Canada. a carefully completed credit appli- buses, but who are either ap- president of sales. The realigned pre-owned sales cation, the need or justification for Pay on time (check) proaching retirement or planning For new coach sales, the updat- territories are: adding another coach to the fleet, Also, operators will have a soon to turn over their businesses ed sales alignment looks like this: John Manzi, Northeast (10 tax returns, debt obligations, fleet healthier financial picture if they to their children may not be able to Darril King, Northeast terri­ northeastern and New England list and a personal financial can show they have kept up with escape the standard requirement tory (consisting of 11 northeast- states). Contact: John.Manzi@dc- statement. previous or existing loan payments that company owners be personal- ern and New England states, plus busna.com. Denny suggested that compa- and can handily manage new ones, ly responsible for bus loans. Washington, D.C.). Contact: Tim Bittner, Mid-East (6 Mid- nies use a top accountant to keep according to the panel members. Panel members said if the com- [email protected]. west, mid-Atlantic and southern the financial figures in order and “It is very important to pay pany is going to be sold to an out- Brian Pinckey, Southeast terri- states). Contact: Tim.Bittner@ to prepare many of the statements your bills on time,” emphasized sider, the seller should make sure tory (9 southern and southeastern dcbusna.com. needed by finance companies. Dave Johnson of Key Equipment the buyer can qualify for coach fi- states). Contact: Brian.Pinckney@ Rob Lambert, Southeast (13 “Hire a good accountant just Finance. nancing or if the business is going dcbusna.com. southern, mid-Atlantic and south- like you hire a good mechanic,” he If an operator were about to to be turned over to a family mem- Mark Stenz, Midwest territory western states, plus Puerto Rico emphasized. miss a monthly payment, it should ber soon, the finance company Hotchkiss noted the fleet list is be covered through a bank line of might require personal guarantees (11 midwestern and plains states, and Washington, D.C.). Contact: important because it shows equity credit and not a loan restructuring from them as well as the current plus Wyoming). Contact: Mark. [email protected]. and if the operator has the finan- or loan extension, two solutions owner. [email protected]. John Hagel, Midwest (12 cial ability to handle a “hiccup” in that would be very expensive, ac- “The owner is the strength of Larry Williams, Southwest ter- midwestern and plains states, plus the economy, while King said that cording to Michael Gagne of Peo- the business and we want to part- ritory (9 southern, southwestern Colorado and Wyoming.) Contact: most finance companies also are ple’s Capital & Leasing Corp. and ner with the strength of the com- and western states). Contact: Larry. [email protected]. interested in not only a current fi- others on the panel. pany,” said Johnson. “The owner [email protected]. Randy Kolesar, West (7 west- nancial statement, but one from Some lenders charge fees as can’t get away from the personal Juan Lepe, West territory (7 ern and Pacific states, plus Alaska the previous year as well. high as 10 percent of the monthly guarantee.” western and Pacific states, plus and Hawaii). Contact: Randy. Alaska and Hawaii). Contact: [email protected]. Managing risk and high-risk trips would require a and most recently as vice presi- review by the general manager or Red flags Daimler executive dent of sales for both the Freight- CONTINUED FROM PAGE 1 the owner of the company. He said red flags should go up, CONTINUED FROM PAGE 3 liner and Western Star brands. The reviews would help deter- too, when there is a rush to com- someone at the company would ­Industries he served as chief fi- “Dr. Strecker’s accomplish- fill out for each scheduled charter mine if the right driver, coach and plete a maintenance schedule or nancial officer and vice president ments and successful market posi- or tour. The form should include route have been set for the trip and make repairs to a bus to have it finance for Orion from 2000 to tioning of Daimler Buses North every element of the trip, includ- if every possible precaution has ready for a scheduled trip, when a 2003. America allow me an easy transi- ing driver experience, specific been taken to minimize problems. larger bus is substituted for a He subsequently returned to tion into this role,” said Ferguson. routing, time of day, type of coach, “Sometimes the simplest trip smaller one, and when the routes Freightliner where he served as “I look forward to my return to the a profile of the passengers, planned could be the most high-risk trip,” are changed on repeat trips. president of Daimler’s North North American bus market and stops, possible last minute add-on Crescenzo stressed. In other areas, Crescenzo em- American used truck operations, to the successes that are ahead.” stops, road surface, weather fore- He noted, too, that the compa- phasized that operators who prom- cast, parking issues, pressure from ny’s risk evaluator needs to watch ise to deliver something to their to find better and more qualified alcohol testing; state and federal riders, length of trip, and load and for last-minute issues that could passengers, need to see that it is drivers in the job market now who regulators now are asking compa- unload times. increase the risk of a trip. Included done. are looking to stay with a company nies to produce their ADA reports Under the plan, each trip would among them are additions to a trip “If you say you are going to do much longer than in the past. during compliance reviews; the be checked against each of the risk requested by passengers, a change something, then do it,” he said. “If “If you haven’t found anything person who answers the company factors and scored to determine if in the weather forecast, road de- you say you will be helping a positive in the economy, you might telephone can be as important in it should be considered low, medi- tours that require route changes, woman off the bus and she falls, a be missing a good opportunity,” he delivering customer service as a um or high risk. For most low-risk illness to the assigned driver, and lawyer will be pointing that out.” added. driver, and now appears to be a trips, the initial evaluation usually mechanical problems with the bus He also suggested that opera- Additionally, he reminded op- good time to evaluate older coach- would be enough, while medium- selected to handle the trip. tors look for positives during the erators they are responsible for es to determine if they can be re- risk trips would have to be re- “They could be easily missed,” current difficult economic times, their lab data for drivers even if a furbished and remain in the fleet viewed by a company manager, he said. including the idea they are likely third party conducts the drug and for another year or two.

. SM PROMOTE MOTORCOACH hified.com TRAVELGet NATIONWIDE Motorcoac To learn more about the Get Motorcoachified public awareness campaign, go to www.motorcoachcouncil.org/campaign, phone: 720.449.9000, or email: [email protected]. Bus & Motorcoach News INDUSTRY NEWS December 1, 2009 13 Study makes strong case for value of business travel WASHINGTON — Motor- spending cuts are smart cuts,” said its. The average business in the Pennsylvania, said that in tough ers are converted to new customers coach operators and industry sup- Adam Sacks, managing director of U.S. would forfeit 17 percent of its economic times many business ex- with an in-person meeting, com- pliers who remain undecided Oxford Economics. “When com- profits in the first year of eliminat- ecutives have an understandable pared to 16 percent without such a whether to attend or exhibit at panies reduce their travel budgets, ing business travel, and it would short-run focus on managing costs. meeting. The study also found that UMA Motorcoach Expo in late there are negative consequences take more than three years for “The (Oxford Economics) re- returns from participating in con- February may want to consider new that we can now quantify, in terms earnings to recover. port points out the less visible — ferences and trade shows ranged research that claims to establish the of lost revenue and (reduced) prof- “In order to grow, businesses but significant — long-term bene- from $4-$5.99 per dollar invested. first clear link between business it growth, and in terms of giving have to invest,” said Roger Dow, fits resulting from business travel, The travel study was sponsored travel and business growth. competitors a distinct advantage.” president and CEO of the U.S. such as partnership building and in part by the Destination & Travel According to the study by the The Oxford Economics study Travel Association. “This research new business opportunities,” said Foundation, a combined effort of global research firm Oxford Eco- marks the first time the return on shows that face-to-face meetings Asher. “Increased business travel the U.S. Travel Association and nomics, for every dollar invested investment of business travel has and incentive awards to top per- in this economy can actually in- Destination Marketing Associa- in business travel, businesses ex- been successfully measured, say formers are among the smartest crease sales and reduce the finan- tion International. perience an average $12.50 in in- the researchers. investments companies can make.” cial decline companies might oth- Oxford Economics’ analysis creased revenue and $3.80 in new The study found that curbing Dr. Martin A. Asher, adjunct erwise suffer.” was comprehensive, covering 14 profits. business travel can have a strong professor of finance at the Whar- The research found that roughly economic sectors over a span of 13 “This study shows that not all negative impact on company prof- ton School at the University of 40 percent of prospective custom- years. Glaval switches to Ford chassis State associations get Facebook pages Elkhart, Ind. — Midsize bus chassis, with a 6.8-liter Triton V-10 Three state and one regional a variety of tools and mechanisms Here are the links to the new manufacturer Glaval Bus has an- gas or 6.4-liter V-8 diesel engine, motorcoach associations have cre- for communicating with their state motorcoach association pages: ® nounced a replacement model for and TorqShift transmission. ated pages on the social network- “fans,” individuals who are inter- South Central: www.facebook. the cutaway bus it was building on The Entourage features seating ing website Facebook. ested in the associations and inter- com/pages/South-Central-Motor the discontinued Chevrolet Kodiak/ for up to 33 passengers, a wide The Motorcoach Association ested in other people who have an coach-Association/165855549170. GMC Topkick chassis. (See July 15 front axle and full front suspension of South Carolina, along with the interest in the organizations. Georgia: www.facebook.com/ Bus & Motorcoach News.) system, and aerodynamic styling. South Central Motorcoach, Geor- A Facebook page also allows pages/Georgia-Motorcoach- The “new” Glaval Entourage Glaval has been manufacturing gia Motorcoach Operators and users to share photographs and Operators-Association/202662041208. “will fill the gap left by the GMC/ transportation vehicles for more Alabama Motorcoach associa- videos, as well as exchange mes- South Carolina: www.face- Chevy C4500/5500 discontinua- than 30 years. tions, announced they now have a sages. Business organizations on book.com/pages/Motorcoach- tion,” said Ken Becker, product It produces nine bus models, presence on Facebook. Facebook often can benefit from Association-of-South-Carolina/ manager at Glaval. with the largest seating up to 45 Facebook is the world’s most referrals from their fans. 171017970917. The revamped Entourage is passengers. popular social networking website. The United Motorcoach Asso- Alabama: www.facebook.com/ now being built on a Ford F-550 For more information, go to A Facebook page provides organi- ciation established a Facebook pages/Alabama-Motorcoach- Super Duty, 19,500 pound (G.V.W.R.) www.glavalbus.com. zations, like the associations, with page in October. Association/172227656786.

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BUYING DIRECT ALWAYS EQUALS COST SAVINGS Full Line of Super-Effective Toilet Treatments & More! Now with Enhanced Fragrances, Stronger Dyes, & New Formulas! NO MATTER THE INDUSTRY...WE ARE THE SOLUTION PEOPLE MOTORCOACH · SEPTIC & GREASE HAULERS · PORTABLE SANITATION · RV/MARINE · MUNICIPALITIES · AUTOMOTIVE 14 December 1, 2009 INDUSTRY NEWS Bus & Motorcoach News Prevost adds 100 locations to service network SmarTire unit SAINTE CLAIRE, Quebec — home owners will benefit from the to become Prevost certified. The Robert Buchwalter and Robert now available Prevost Car has announced that the expanded network, which comple- new service providers are separat- Hitt have developed sessions that Prevost service network now in- ments the Prevost Service Center ed into two groups. focus on more than mechanics. cludes more than 100 Prevost service locations, said Thomas Munds, “Level One Certified Service Prevost history is reviewed, a in aftermarket providers across North America. Prevost service provider develop- Providers” are specialists in power coach is literally taken apart, and ELYRIA, Ohio — Bendix The expanded network can accom- ment manager train repairs, offering maintenance all systems such as the multiplex, Commercial Vehicle Systems has modate all Prevost vehicles, includ- Munds said that Prevost care- and repair services for Volvo en- the electronic stability program), announced the availability of its ing Prevost and Volvo brand coaches, fully chose and qualified each of gines and transmissions. and the diesel particulate filter SmarTire tire pressure monitor- according to the announcement. its service providers. He said they Level Two Certified Service vertical installation are analyzed. ing system through its network of Coach operators and motor must comply with strict guidelines Providers have received more ex- Mechanics must successfully Bendix independent aftermarket tensive training, qualifying them complete several tests before a partners and original equipment to offer maintenance and repair Prevost service provider certifica- suppliers in North America. CLASSIFIED ADVERTISING services for the entire vehicle. tion is awarded. SmarTire has been available Certified mechanics receive ini- The expanded service network on some new motorcoaches for LOW MILEAGE ONE OWNER – MCI E4500 tial training from Prevost’s own ser- can handle all warranty issues, the past three years. Excellent Condition vice experts, and then are required meaning no further claim work is The system monitors the pres- None nicer! Series 60, to receive on-going training. required between the customer and sure and temperature of each tire B500R, 58 pax w/lav, Prevost training managers Prevost. to provide tire status information Michelin tires, Alcoa in real time. The system warns the rims, CD/DVD, Cordless driver of tire-related problems, as Microphone, Partial IC consolidates school buses it reads information from inside FInancing O.A.C. CONWAY, Ark. — For more IC plans to continue fabricat- of the tire. Will consider trade for than 75 years, buses, notably ing parts at the Conway site but it The information is communi- clean MCI C & D model. school buses, have been produced will be a much-reduced operation. cated wirelessly to an onboard Starting at $169,000 – More than 1 available in Conway. Up to 477 jobs will be lost. Layoffs receiver, which forwards the in- Marc 808.832.6261 for photos and more info That will end next year when will not start, however, until after formation to a multifunction, IC Corp. ceases production at its the first of the year. two-inch display installed on the Series 60, Allison Conway school bus plant. Conway traces its bus-building vehicle dash. The driver is alerted 1998 SETRA S217HDH B500R, new to loss of air pressure or high tire Sardo interior, A spokesman for IC’s parent roots to the early 1930s and the temperature. aluminum wheels, company, Navistar, said “We have Ward Body Company, which pro- 5 monitor video to consolidate our bus assembly duced Ward school buses The system also can commu- w/DVD, restroom, operations into one facility. It’s In 1979, Ward filed for Chap- nicate pressure information to 59 passengers, driven by market factors.” ter 11 bankruptcy. Then-Arkansas maintenance personnel. 570,000 miles, Roy Wiley said the economy Gov. Bill Clinton helped put to- “Tires and fuel are major cost Florida bus – has made for a “terrible time” for gether a group that bought the as- factors for fleets, and the first no corrosion, the industry, with school districts sets of Ward. In 1980, the Ameri- step to reducing tire-related costs currently in not being able to purchase many can Transportation Corp. was and improving fuel economy is to service. buses. formed and began doing business make sure tires are at their opti- $60,000 • Call 727-545-2088 IC is consolidating production as AmTran Corp. a year later. mum inflation level,” said Fred at a plant in Tulsa, Okla., which is In 1991, Navistar began invest- Andersky, Bendix director of (2) ’99 Van a newer facility and costs less to ing in American Transportation marketing for controls. Hool T-945’S operate. Corp., acquiring control in 1995. According to Andersky, the 57 PAX, + 1 Escort system is sold as a kit, and can be Seat, $89,500 U.K. operator expanding to U.S. retrofitted on almost any com- REDUCED to $69,500 mercial vehicle. w/tires – New Paint OAK FOREST, Ill. — Yet an- expected to be up and running by For more information, go to All buses are Clean other bus operator from the United the 2010-11 school year. www.bendix.com. Well Maintanied Kingdom is expanding into the Go-Ahead joins three other Excellent Condition U.S. market. U.K. transport companies doing hound Lines and BoltBus, while For more Photos: U.K. transport firm Go-Ahead school bus business in North Amer- Stagecoach owns Coach USA, http://s259.photobucket.com/albums/hh298/amaralbus/ Group plc has formed a joint ven- ica — FirstGroup, which operates Coach Canada and megasbus.com. Call Joe: 508-993-4503 or ture with Cook-Illinois Corp., the First Student; National Express, Go-Ahead is not only one of e-mail [email protected] largest private school bus operator which owns Durham School Ser- the larger bus and rail operators in in Illinois and the fifth-largest pri- vices in the U.S. and Stock Trans- and around London but also offers vate school bus contractor in the portation in Canada, and Stage- smaller, community-based trans- 2000 MCI DL3 U.S. coach Group, which has some port services throughout the U.K., Southern Coach The as-yet-unnamed joint school bus contracts in Wisconsin. as well as being one of that nation’s New Paint, Alcoa Wheels, Front school bus contracting company is FirstGroup also owns Grey- largest aviation cargo services. End Kit,12.7 Detroit, Allison B500, 6 Monitors, Webasto, Good BANY revives turnout this fall. acted in the state are observed, and Rubber & Brakes, Nice Interior, UMA’s Ken Presley and ABA’s often mirrored, throughout the re- DOT Inspected, Only 120,O00 CONTINUED FROM PAGE 3 Clyde Hart both participated in the gion. Presley said that a successful on Transmission, Cold Air industry. meeting. BANY has regional, and perhaps This Coach Is Ready To Go To Work! Asing $135,000 Obo Other dangers loomed, includ- Presley explained that New national, implications. All Fair Offers Considered! Let Us Help You With Financing! ing the fear that a crippling sales York was one of the nation’s pre- Silvanie asserted that “BANY CALL 507-56-5310 or 507-583-4585 with any Questions tax on motorcoach purchases mier motorcoach destinations, and is alive and well, moving into the might be reinstated. a large percentage of calls he fields 21st century. We want to build on Recognized and respected in on a daily basis are from carriers what just happened. REPOS FOR SALE Albany, BANY has had a long-term with questions or problems related “Considering the large turnout relationship with a highly effective to operating in New York City. A of both operators and suppliers we Variety of makes and models of lobbyist. A group of operators de- strong state association would pro- feel that the marketplace was a “Bank Repos” across the United cided that revitalizing BANY was vide a needed resource, he said. huge success. Based on that, and the quickest and most efficient way A majority of the motorcoach- the efforts of our membership States and Priced to Sell! of serving New York’s bus industry. es in the U.S. are registered within committee, we expect to double 1-877-737-2221 Ext. 30716 for more information! Their efforts produced the large 350 miles of New York, so laws en- our membership in 2010,” he said. Bus & Motorcoach News INDUSTRY NEWS December 1, 2009 15 Nat’l Interstate earnings jump, Michelson named director RICHFIELD, Ohio — National year, National Interstate earned deferred income tax valuation al- gross premiums written, reflecting nounced its board had increased the Interstate Corp. has reported a $32.9 million, or $1.70 per diluted lowance and net realized gains from the weak economy and lots of com- number of directors from eight to sharp turn around in net income for share, versus net income of $9.7 investments contributed to the petition among companies writing nine, and elected company Presi- the third quarter and substantially million, or 50 cents per share, for higher 2009 net income. In other insurance. dent and CEO Dave Michelson to higher net income for the first nine the same period in 2008. words, National Interstate did not Gross premiums at National In- fill the newly created board seat. months of this year. Net earnings from operations experience the large investment terstate totaled $69.6 million dur- Michelson has served as presi- The insurance holding compa- improved for both the third quarter losses it incurred a year ago. ing the third quarter and $279.7 dent and CEO since January 2008. ny earned $8.2 million, or 42 cents and first nine months, compared to About the only negative Na- million for the first nine months of The board also approved a per diluted share, during this year’s the same periods in 2008, reflecting tional Interstate experienced during 2009. That was roughly 10 percent seven cents per share quarterly divi- third quarter, compared to a loss of fewer large claims. the third quarter and first nine below the same periods in 2008. dend, payable Dec. 11, to share- $4.23 million, or 22 cents a share, In addition, a reduction of the months of this year was a drop in National Interstate also an- holders of record Nov. 27. during the third quarter of 2008. For the first nine months of this Officials probe Georgia crash ATLANTA — Another appar- ently illegal bus company has crashed a coach, this time injuring more than 40 members of the fa- mous Morehouse College band. The company owning the coach reportedly was told by state and federal officials to stop operations but continued in business. Why you CAN’T afford to miss UMA Motorcoach Expo... The crash occurred at the end of October, but the company, known New timely education sessions – UMA’s education sessions New motorcoach manufacturers – Come and see what the industry’s variously as Superior Transporta- are recognized as the industry’s best and this year’s program leading manufacturers have in store for you. Anything and everything tion or Superior Coach, supposedly is no exception. Moreover, with today’s challenging economy you need to succeed in this new economy will be waiting for you when had been ordered to shut down in staring everyone in the face, learning how to navigate through you step foot onto the industry largest trade show venue. these uncertain times is a must! Each EXPO solution session is February. Expanded Destinations & Attractions Isle – Deciding where you take customized to meet the demands of the new economy. You’ll learn The Georgia Public Service your customers is as important as the equipment you buy and the new ways to market and manage your business that will help you Commission announced it had services you purchase to operate you business profi tably. Thanks to not just succeed, but thrive with the knowledge and new insights started an investigation of Superior, our partnership with the National Tour Association (NTA), we’ve added you’ll gain through this information-packed program. EXPO Solution as did the Georgia State Patrol. new and exciting Destinations & Attractions to the EXPO exhibit fl oor. Bill Edge, a spokesman for the Sessions are run by some of our industry’s best operators who know and understand what you are going through. They’re not shy Invaluable networking opportunities – UMA Motorcoach Expo commission said Superior was not about sharing their successes…or their failures. What you can is the only place where you’ll be able to forge powerful business licensed by the state. Edge also learn from them will be priceless. You’ll leave Las Vegas with proven, partnerships with operators around the Nation and Canada. confirmed the state sent Superior a “shovel-ready” ideas that you can readily implement in your business. EXPO’s networking opportunities are a great way for you to cease-and-desist order in February. learn fi rst-hand how other operators are dealing with this new – To meet the Superior’s owner Steve Mc- New pre-owned coach section of the exhibit hall fl oor economy. Since all EXPO functions are open to all attendees you growing demands of customers, operators now are learning they Clardy claims he never got the let- can build and strengthen your relationships with vendors and must adapt and make equipment buying a marketing, as well as suppliers as well. Plus catch up with old friends, learn how they ter. “The state got it wrong,” Mc- fi nancial decision. The exhibit fl oor is not just a buyer’s haven, but are staying the course, and have fun…all in just 4 days! Clardy told an Atlanta television having sat through intensive education sessions, you will be able to station. decide what equipment and services you’ll need that fi t your new McClardy said the state got his business model. Come and see the diversifi ed exhibit hall fl oor. name wrong on the cease-and-de- sist letter. McClardy also says he was licensed by the state under the name Superior Coach. Edge was asked about the pos- sible mix up. He responded by say- ing neither Superior Transportation nor Superior Coach was authorized to operate in Georgia. WHAT OPERATORS ARE SAYING ABOUT UMA MOTORCOACH EXPO “We have no permit certificate issued to a Superior Coaches of At- lanta Inc. Bottom line, there was an David Brown, HOLIDAY TOURS Ronald Bast, PRESIDENT, RITEWAY BUS SERVICE, INC. “During these uncertain times attending UMA Motorcoach Expo is “The UMA Motorcoach Expo is the ideal venue to expand our network application filed in 2008 under that critical. It may prove to be the most important business decision contacts as well as nurture existing relationships. The importance of name. We never got the documenta- you make all year.” maintaining association memberships is essential.” tion needed to process the applica- tion. It was dismissed in March of Mike Waters, COACH AMERICA/FRANCISCAN LINES Tom Giddens, PACIFIC COACHWAYS TRAILWAYS “Expo has always provided operators, large and small, the UMA Motorcoach Expo is the one place where everyone who attends can 2009,” Edge said. opportunity to see up close new vehicle equipment, supplies, and benefi t. Whether you are a small or large operator there is something A spokesperson for the U.S. literally every item a bus operator will need to survive. It also to learn and apply to your business. The education sessions, networking Department of Transportation con- gives us old timers the chance to see each other again and to opportunities, and showfl oor allow me to meet with everyone in the meet new friends and colleagues through networking facilitated by industry in just 3 days. It is the one industry event I would not miss! firmed Superior was not authorized UMA.” to operate interstate. Loren Jones, HAWKEYE STAGES Morehouse College officials Larry Hundt, GREAT CANADIAN TRAILWAYS “We have come to every UMA Motorcoach Expo since 1994. The one-on-one say the company whose name was “UMA Motorcoach Expo is the most important show I attend. networking times are always great. This is the one central show where we EXPO helps me keep up with our ever-changing industry. I fi nd the always know we will be able to see various manufacturers and suppliers face- on the bus was not the company show and the solution sessions vital to our growth and success.” to-face, There have been several products we would not have bought had we they hired to transport the band. not seem them at UMA Motorcoach Expo.”

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