sign in sign up
<<
Home , Flickr, Network for Good

Using The for Good: Online & Marketing 101

Alliance of Artists Communities Emerging Program Institute Charlotte, NC – February 17, 2009

Jono Smith Network for Good www.networkforgood.org/npo About Network for Good

• Network for Good is a 501(c)3 nonprofit, founded in 2001 by AOL, Yahoo! & Cisco • Our mission is to make it easier for nonprofits to raise money online, and for people to give online • Network for Good has processed over $250 million in for over 30,000 nonprofits. • We manage all of the online fundraising on and MySpace Key Takeaways

• Why online fundraising is the great equalizer • The basics of an effective online marketing and fundraising strategy • Selecting and implementing online marketing & fundraising tools • An introduction to Web 2.0 for Fundraisers & Marketers • The Case Studies – Email Marketing Best Practices – How TNC engaged a new audience on Flickr – To ? – How Kevin Bacon Flipped the Funnel for Nonprofits – What’s the deal with Causes on Facebook? • Bottom line: A few good ideas to try at the office Download the slides from www.fundraising123.org Downturn Strategy: Maximize Net Revenue

Before you spend another dollar on marketing or fundraising, I would ask three questions:

1. Does it increase donations 2. Does it boost incremental revenue? 3. Does it protect an existing revenue stream? Why? Because most giving is from individuals

2006 charitable giving from Giving USA Total = $295.02 billion Corporations $12.72 4.3% Foundations $36.50 12.4% Individuals $222.89 75.6% Bequests $22.91 7.8% Because it costs less to get that $ online

Giving Through Network for Good is More Efficient than Traditional Means*

Costs to Raise $1

$2.00

$1.50 $1.25

$1.00 $0.63 $0.25 $.07

Cost to raise $1 raise Costto $0.50

$0.00 Direct Mail Direct Mail Professional Network for Acquisition of Renewal of Telemarketing Good / Online New Donors Existing Donors Sources: Fund-Raising Cost Effectiveness (James Greenfield), Cost-Effectiveness of Nonprofit Telemarketing Campaigns (Keating, Parsons & Roberts) and Network for Good. Why Online Giving is the Great Equalizer

• At Network for Good, 50% the donations go to 1% of charities (excluding crisis giving) • The rest – 25,000 nonprofits – are spread out along the long tail • Small to medium-sized nonprofits account for 70% of giving via Network for Good How much can a small nonprofit raise?

• Budget: under $250,000 • 1284 nonprofits • $9.2 million raised • Monthly average: $603 • Annual average: $7,200

– Network for Good (2007) Who Is Giving Online?*

• Online givers are young (38-39 years old) • They are generous -- ($163) • Men and women give online in equal numbers • Virtually all (96%) have given to before, but 38% haven’t given online before

*Network for Good Study, “The Young and Generous” Why Are They Giving Online?*

• It’s easier than writing a check • It’s a fast way to provide disaster relief • It can be anonymous • They like recurring donations

*Network for Good Study, “The Young and Generous” 10-Point Online Check-Up

1. Is your URL guessable? 2. Do you use design strategically? 3. Do you provide relevant content? (Marketing + Journalism!) 4. Can you collect email addresses on your website? 5. Can you accept online donations on your website? 6. Do you tell your story through pictures, videos, or ? 7. Do you have a blog? 8. Do you use email marketing to traffic back to your website? 9. Can people find your website in search engines? 10. Do your publish your URL on every communication, both online and offline? Rule #1: Make your Donate button obvious.

Rule #2: Listen to Understand Tools to find supporters & monitor them Rule #3: Build your email list

Still sending your newsletter from Microsoft Outlook? Six reasons you need an email service provider

1. Your emails may look terrible. 2. You may get blacklisted 3. Say hello to your recipients spam, junk or bulk mail folder. 4. Send emails to thousands of recipients, and you'll get all the bounce-backs and auto-replies from them. So much for free time! 5. You might be breaking the law. According to the CAN-SPAM law, if someone requests to be removed from your list, you must do so within 10 business days. 6. You won't know if anyone is reading your emails.

Grow your Email List with Tell-A-Friend What makes a good email campaign?

• Get serious about the subject line – February Newsletter – 5 Tips to Fight Global Warming • Focus “above the fold” – Most people use a preview pane when perusing their inbox, so it’s important when laying out your email’s content to put a lot of attention on the top four inches and use that prime real estate to the best of your abilities. What makes a good email campaign?

• Personalizing beyond “Dear Bob.” – Personalization really does boost response rates. But don’t stop at a personal greeting. – Try segmenting your list by gender, geography or anything else you know about your recipients, so you can personalize the content based on the people to whom you’re sending. – After all, showing that you know someone’s first name is great; showing them you really know, respect and care about them is even better. Email Marketing & Online Advertising Message & visual consistency will provide a positive user experience and boost your conversion rates. Rapid Donor Cultivation (RDC)

• In the online retail industry, savvy retailers noticed that online prospect affinity is typically highest for the first 30 days after the visitor opts in to the retailer’s email list. • This honeymoon period—the high-affinity phase—is characterized by higher email open, click, and conversion rates. Rapid Donor Cultivation (RDC)

• It turns out that this behavior is also demonstrated by new nonprofit e-subscribers. • You can capitalize on this high affinity period by sending a stream of carefully crafted emails with select content and calls-to-action to the new subscriber over the first 30 days. • TIP: Test a 5 or 10-email stream, ending with a targeted fundraising ask. Sample RDC Campaign Issue 1. Welcome Read article on website 2. Elephants Visit blog 3. Elephants Petition 4. Whales Quiz 5. Whales Survey 6. Eagles Photo Contest 7. Eagles Audio 8. Puppy Mills Video 9. Puppy Mills Donate 10. Puppy Mills Donate RDC Results

• The International Fund for Animal Welfare (IFAW) was the first organization to explore this innovative concept of Rapid Donor Cultivation – The time to first gift decreased by 17 days – Rate of conversion of subscribers to donors increased by 83% – Rate of conversion of subscribers to activists increased by 110% – Average value of first gift increased by 15% Summary: RDC Strategy

For smaller organizations that lack robust email programs and struggle with staffing constraints, RDC is a cost-effective strategy to ensure that new subscribers consistently receive effective stewardship, and a high quality, timely fundraising ask. What about Segmentation?

• Over 45% of annual giving via Network for Good’s processing system is during December; this percentage of annual giving has remained consistent within 5% since 2003.

– Identify donors who only give at the end of the year, and reduce the number of appeals and newsletters they receive during the rest of the year. – Identify donors who only give to email newsletters, and reduce the number of direct-mail appeals they receive. – Identify donors who have a multiyear history of not giving during the summer months, and suppress them from all impacts during the summer.

Seven strategies for success by Rory Starks. Outcomes, Feb-Mar 2009 What Other Email Fundraising Tactics Work?

• Multiple Appeal Series. Messages sent as part of a cohesive, multiple appeal campaign over the course of three weeks outperform one-time appeals, resulting in both a higher response rate and a higher average gift. • Deadline-Driven. Appeals and series that included a deadline by which gifts must be made tended to be more effective than open- ended appeals without specific deadlines. • Matching Gift. The idea of making a donation that will be doubled by another donor (or group of donors) is motivational to many online donors. A matching gift campaign also provides the perfect rationale to introduce a deadline and to send out multiple appeals, both good ways to boost returns.

Source: Online Fundraising Tactics – What Works? Rule #4: Make your organization easy to find

Sponsored

Organic Make your organization easy to find Sponsored

Organic

Rule #5: Put yourself in your donor’s shoes.

• The biggest mistake you can make is making it about you. It’s about the audience. • Online marketing is not a monologue. • You are not the target audience The Mission Megaphone • Marketing is about looking at the world from the point of view of our audience rather than our own. Do you have a “call to inaction” problem?

• Think About Your Audience

• Who Is Your Audience & What Do you Want Them To Do?

• What Is Your Call To Action? Think About Your Audience Marketing should compel action.

WHO WHAT WE WANT FROM THEM (What actions do we want them to take)

60-year-old activist Volunteer time to recruit others to our cause

40-year-old long Give email address to your organization distance caregiver Sign up online for monthly giving Your Call to Action Must Answer 4 Questions!

1. Why Me? (Donor-centric)

2. Why Now? (Urgent)

3. What For? (Tangible)

4. Who Says? (Messenger) Tools to engage a new or existing audience

Online photo management & sharing application—has two main goals:

1. We want to help people make their content available to the people who matter to them. 2. We want to enable new ways of organizing photos and video. The Nature Conservancy Flickr Campaign

• Launched an annual contest on Flickr • Promised winners of contest placement for their photos in the annual member calendar and nature.org web site • Ran integrated campaign with e-mail cultivations, search engine ads and social networks to draw in both members and new leads

Source: Jonathon D. Colman: Associate Director, Digital Marketing at The Nature Conservancy The Nature Conservancy Flickr Campaign

• Allowed entrants to participate solely on Flickr, but also by sending photos directly (w/ opt-out registration for our list) • TNC picked the finalists, but let the public vote on the winners • Never asked for money, only for engagement

Source: Jonathon D. Colman: Associate Director, Digital Marketing at The Nature Conservancy

Outcomes

• Over 8,500 members of TNC’s photo group on Flickr who have shared nearly 94,000 photos (~11 photos per member) • One of the largest nonprofit groups on Flickr to date • Great, positive feedback from members and new prospects

Source: Jonathon D. Colman: Associate Director, Digital Marketing at The Nature Conservancy Outcomes

• Coverage for (and many links to) our photo contest in numerous photography and nature picture , discussion boards • Over 10% click-through rate on ads promoting the contest • Over 7,200 new e-members registered • Over 5,000 votes for 2006 contest; over 17,000 votes for 2007

Source: Jonathon D. Colman: Associate Director, Digital Marketing at The Nature Conservancy Why did this work?

TNC framed their call-to-action to answer all four questions:

1. Why me? The pictures helped the audience relate to the cause. 2. Why now? The contest created urgency 3. What for? People were rewarded for participating. 4. Who says? TNC put their message in the hands of their supporters. Online Marketing & Fundraising in a Web 2.0 World Definition

Web 2.0 is about people using technologies to get the things they need from each other, rather than from your nonprofit!

Adapted from Groundswell by Charlene Li & Josh Bernoff

Reality Check

Social networks are not a silver bullet for online fundraising. Finding Your Wired Supporters

1. Who are your potential wired activists, volunteers or fundraisers? 2. How do they use social networks? 3. Where can you find them? 4. What should you ask them to do? 5. What tools do they need? The 3-step approach to Web 2.0

People • Focus on where people are

Objectives • Decide what you want to accomplish (hint: community first, fundraising second)

Strategy, Tactics, & Technology • Avoid “random acts of marketing.” • Don’t be just another fool with a tool

Adapted from Groundswell by Charlene Li & Josh Bernoff To blog?

1. Are you listening to your ? 2. Do you have something unique to say? 3. Are you willing and able to say it? 4. Are you willing to be challenged and criticized? 5. Are you willing and able to dedicate the resources to succeed?

Source: Matt Dickman, Techno//Marketer blog: http://technomarketer.typepad.com/

Where is your traffic coming from? Strategy: Person-to-Person Fundraising

The process of gathering money and other gifts in kind, by empowering individuals to solicit from and communicate with prospective donors of their own choosing through the use of Web 2.0 (i.e., blogs, widgets, images, video, face-to-face interactions and other ).

Synonyms: group fundraising, personal fundraising, viral fundraising, grassroots fundraising, peer-to-peer fundraising.

Source: Peter Deitz, Social Actions, Founder Fundraising Widgets

A person-to-person fundraising widget is an online tool that permits a portion of one webpage to appear on other webpages. These multiple appearances look exactly the same and can be updated from a single source.

Meet the Wired Fundraiser

• A wired fundraiser is a word-of- mouth maven who is highly effective at fundraising for a cause in an ever-widening personal sphere of influence online. They are naturals at connecting to others. • They are very good at what they do for a simple reason: people are most likely to give when someone they know asks them (2006 Cone Nonprofit Research). Personal Motivation: Robin Maxwell

“I’m a runner and a tri-athlete, and the mother of two small children, and girl scout leader. I went from being totally normal and healthy to facing a life of paralysis and future disability, and those were really, really dark days, those first two weeks.” --Robin, MS Society Blue Ridge Chapter Robin’s Story Causes on Facebook

The 30+ audience is the fastest growing segment of Facebook. Causes on Facebook

The Causes application for Facebook adds the ability to solicit and make donations from within Facebook. Causes on Facebook

• Allows American and Canadian 501(c)(3)s to recruit supporters and fundraise directly on Facebook • Raised $3.2MM for 25,000 charities since June 2007 • 13MM total installs, 5MM monthly active users Facebook Cause: Love Without Boundaries

• Has raised over $150,000 from 4,115 donors. • A small nonprofit with just 3% overhead and an all-volunteer staff, Love Without Boundaries seeks to give medical care to orphans in China in hopes of readying them for adoption. • Their staff, who are older, non- traditional Facebook users, were able to spread the cause through their , bringing in thousands of Facebook users who had never before heard of their small nonprofit. Love Without Boundaries

“…every bit of the fundraising was done by people like me, recruiting friends and sending emails. The old model--wooing big donors--requires considerable time and expense, albeit with bigger payoffs.” Lessons Learned

1. Focus on audience values not your own 2. Choose the right messenger – Think like the Marine Corps: the few, the proud 3. Have faith in your audience 4. Provide a sense of urgency 5. Plug your wired fundraisers into great tools & resources 6. Trust leads to results Facebook Resources

For tips and resources, visit: • http://www.fundraising123.org/social-networking

Including: • Starting a Cause on Facebook • Everything You Need to Know About Using Facebook as a Nonprofit Marketing Tool Measurement Ingredients

Engagement & Reach Earned Media

•Offline media mentions •Page Impressions, Visits, Unique Visitors •Online media mentions •Time Spent, Pages per visitor •Emails opened, click-throughs Search Visibility •Videos viewed, audio plays

•Higher search results Word of Mouth •Greater search results “share” •3rd party results •Number of Mentions, Posts, Comments •Recommendations Research •Mentions-per-user •Send This To A Friend •Customer/stakeholder feedback •Inbound links •Product sampling

Source: Qui Diaz, Livingston Communications: www.livingstonbuzz.com 4 Rules for Fundraising & Marketing in a Web 2.0 World

• Don’t let your online presence be just a “brochure” website • Go to where people are, using the infinite variety of the Internet • Flip the funnel: Tap into user participation (person- to-person fundraising, wired fundraisers, social media) • Don’t get carried away by the hype; you still need all the offline stuff Closing Thought…

Inspiration + Know how + Tools = Change the World Contact

• Jono Smith, VP of Marketing Network for Good 240.482.3211 [email protected]

• Website: www.networkforgood.org/npo • Learning Center: www.fundraising123.org • LinkedIn: www.linkedin.com/in/jonosmith References

• Beth Kanter’s Blog: beth.typepad.com

• Nonprofit Marketing Blog:

www.nonprofitmarketingblog.com

• The Nature Conservancy: www.nature.org

• Peter Dietz/Social Actions: blog.socialactions.com Bonus Tip: Inspire Your Supporters

• Next time you find yourself agonizing over how to inspire someone to care about your issue — whether its frogs or children, hunger or unspayed pets — back up a step. Put aside your faceless statistics of catastrophe, step away from the “Canaries,” and think about telling us something personal and true. Don’t tell us why we should care, tell us why you care. We really want to know.

• Tell your organization's founding story once a year. Communications guru Andy Goodman calls this one of the "sacred bundle" of stories - a profound reminder of the deep values and moral struggle that gave rise to your organization's existence.

• Have a genuine cultivation strategy and calendar. Send emails to donors that thank them, that report back on how you've spent their money and then offer an inspiring anecdote or factoid. You can't thank donors enough, and chances are, you don't. Make it a point not to ask for donations in these communications. Bonus Tip: Inspire Your Supporters

• Ask your donors for their feedback and opinions on a regular basis. Remind them that you know there are people behind those email addresses.

• Offer periodic live chats or phone-in briefings with your CEO. This is a staple of major donor fundraising, inexplicably absent from the online giving scene.

• Offer real-life glimpses into the life of your organization. We are entering an era when authenticity is arguably the paramount value in marketing communications - a potentially massive shift from the fakey-fake formula that still guides most direct mail.

for Nonprofits

Network for GoodTM A Quick Guide to Raising Money Online

The Internet provides a great, low-cost opportunity to reach new supporters and raise more money for your nonprofi t. To be an effective fundraiser on the Web, you need to do three things:

1. Accept Donations on Your Website Times have changed and the economy’s in a tough spot: While direct mail and other offl ine channels can be effective, it’s time to boost your fundraising results effi ciently and effectively. Your donors (and potential donors!) are online—it’s time to meet them where they are.

That’s where Custom DonateNow comes in: Imagine a customizable giving page that looks exactly like your website, putting your brand front and center. It allows your donors to set up recurring donations, automatically receive tax receipts and make designations and gifts in honor of someone. And your donors aren’t the only happy ones: You get instant notifi cation whenever a donation is made and can check out great donation tracking reports any time. We don’t just supply a button and a pretty page—we take care of the merchant accounts, banks and credit card companies. All you do is collect the donations!

2. Communicate with Your Supporters Online (That’s Right: Email!) Your donor base is growing all the time. And as much as we’d like to call each and every one of them regularly, it’s much more realistic and inexpensive time- and money-wise to send an email using our EmailNow product. Use it to thank donors for their contributions. Send an e-newsletter. Craft an advocacy alert. Circulate another fundraising appeal.

EmailNow (powered by Emma) was built by email marketing experts to do the tough stuff for you so you can focus on these important messages. It allows you to send beautiful email appeals without having to become a designer, a software engineer or someone who knows HTML or CAN-SPAM laws.

3. Know How to Drive Traffi c to Your Site What good is a donate button if nobody clicks on it? We help you get lots of clicks with our free training teleconferences, tips delivered directly to your inbox and our Internet strategy trainings. Plus, enjoy unlimited phone and email customer support.

Need Online Fundraising on a Small Budget? Contact us for information about our current promotion! 1.888.284.7978 | www.networkforgood.org/npo | [email protected] Network for Good Services by the Numbers

Custom DonateNow • Our customers raise an average of $18 for every $1 they pay for our services. If only the stock market showed such great ROI! • Set-up fee: $199 • Monthly fee: $29.95 • Processing fee: 3% for credit card donations

EmailNow • Set-up fee: $49 • Monthly fee: $29.95 (includes up to 20,000 emails) • Sending more than 20,000 emails each month? Overage cost is just $2 per 1,000 emails

Online Fundraising and Marketing Training • Fee: None! We offer free teleconferences and resources for your no-cost enjoyment.

A Few Examples of Custom And Lovely EmailNow DonateNow Pages: Campaigns:

Need Online Fundraising on a Small Budget? Contact us for information about our current promotion! 1.888.284.7978 | www.networkforgood.org/npo | [email protected]

Ensure you raise more money – $18 for every $1 invested • For every $1 spent on our services – which are among the least expensive available – the thousands of nonprofits using our services raise over $18. That’s a 18:1 return on investment – a ratio far superior to direct mail or telemarketing. • The average donation on Network for Good is $140, and a third of donors sign up for recurring giving at an average of $50-$60 per month. New research shows more major donors are giving online too. • Our fees are affordable—as low as $29.95/month and just 3% of credit card donations. This covers not only banking fees, but also donor tax receipting, reporting AND required registration in every state requiring it. We are the only low-cost online donation service that provides this service. We keep our fees low because we’re a nonprofit just like you. • More and more dollars are flowing online – over $7 billion last year. It’s the one place giving is growing, so don’t get left out! Even the smallest nonprofit can afford an online fundraising program.

Attract a new population group of donors: younger, more generous • A new group of donors are online: Online donors are younger – 39 on average – and more generous than offline donors, with average gifts over $100. • Online giving is what donors want: Research from Network for Good shows these donors prefer online giving because it’s more convenient than writing a check. Plus 65% of donors (online and offline) say they check an organization’s website before giving.

Build donor loyalty – it’s never been more important • Network for Good understands the donor relationship is everything, and we help you strengthen it. • Our products enable you to customize the online giving experience to your brand and donors. Don’t send donors to another brand’s shopping cart when you can get a giving page that looks like your website and speaks directly to the donor.

Lower burdens on development staff • Our fundraising tools are easy to use, and Network for Good does the heavy lifting for you: we handle reporting, receipting and donation page set-up. • We have great support staff answering your calls and emails – staff that works exclusively with nonprofits and understands how to help you.

Get more visibility for your organization • Network for Good helps you not only collect donations – we are the ONLY online giving partner that also helps you market your organization. • We help you drive traffic to your website, send better emails and raise more money with our marketing and fundraising training, an online learning center and weekly fundraising tips – all for free.

1. Money for your mission! Our customers raise an average of $18 for every $1 they pay for our services. That’s great ROI. We wish we got that in the stock market!

2. A Rolls-Royce donor experience for the price of a Kia! Our services cost a fraction of the priciest, most feature-rich options out there, yet they include nearly all the same options. Now that’s a deal. And remember, cheaper services generate far less in donations because they don’t reflect your brand. Another brand’s shopping cart lacks the warm-fuzzy feeling donors should get from supporting you!

We give you: • YOUR BRAND FRONT AND CENTER - A giving page that looks EXACTLY like your website that you get to customize in all kinds of ways • MONTHLY GIFTS - Recurring giving options for steady fiscal support to you • HAPPY DONORS - Cool features for donors like donating in honor of someone or designating their gift for a specific purpose – plus you can provide thank you gifts for generous donors. • CUSTOM RECEIPTS - Customized receipts that will make your supporters smile • INSTANT GRATIFICATION - Instant notification when your organization gets a donation • ALL THE NUMBERS - Great donation tracking reports

3. What IRS auditors want! If you want to keep it legal in accepting online donations, you need to file registrations for receiving donations in 43 states and the District of Columbia. Don’t page a lawyer or pay thousands in fees – let us handle it! We take care of that for our customers. No legal fees, no legal vulnerabilities, no worries.

4. Control that’s fun to exercise! We want you to call the shots. With our services, YOU choose the look and feel of your giving page. YOU decide what donation amounts to request. YOU choose the language in your thank-you receipts. We think you know your donors best, so we give you the creative control – and we make it easy for you to exercise that control. Our tools are extremely simple to use – no technology expertise required.

5. A marketing and customer service A-team! Along with our services, you get marketing/fundraising tips and training that are so good, it’s like having your own agency! Our nationally renowned marketing, sales and customer service team members and guest trainers – along with our online Learning Center – ensure you’ll get the dollars flowing on DonateNow. And if you’re ever stuck on a thing, a nonprofit expert at Network for Good is just a phone call or email away. We’re here to make you a smashing success.