IT’S NOT AN OPTION, IT’S NOT A LEGAL OBLIGATION, IT’S NOT A PRESS RELEASE, IT IS A PASSION. TO RESPECT OUR PLANET, TO INSPIRE OUR GUESTS, TO PROTECT OUR COMMUNITIES. PUSHING BOUNDARIES, INVENTING NEW PATHS, GOING ABOVE & BEYOND WHAT OUR WORLD KNOWS. WE ARE CHANGING THE GAME, NOW . 2019 SUSTAINABILITY REPORT CONTENTS AND MESSAGE FROM OUR GOVERNANCE RESPONSIBLE SOCIETY OUR STRATEGY ENVIRONMENT PEOPLE ABOUT MELCO GRI CONTENT INDEX ABOUT THIS REPORT CHAIRMAN AND CEO AND ETHICS GAMING AND COMMUNITY CONTENTS ABOUT THIS REPORT Melco Resorts & Entertainment Limited (MRE, Melco or the Company) is pleased to present its second annual Sustainability Report (the report). This report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option for its annual reporting cycle. The report covers MESSAGE FROM OUR CHAIRMAN AND CEO 2 Melco’s sustainability performance for the calendar year ending December 31st, 2019 with multi-year data shared for comparison where relevant. Financial information is presented in United States Dollars (US$) unless otherwise stated. OUR STRATEGY 3 The scope and boundaries for this report comprise all entities covered in our financial statements, including our resort, hotel and club facilities in Macau and Manila, our satellite and temporary casino operations in Cyprus and our corporate offices in GOVERNANCE AND ETHICS 13 Hong Kong, Macau, Cyprus, Japan and Taiwan. For detail on entities included in this report and our reporting scope and boundaries, refer to our GRI Content Index. For all our material topics covered in this report, we consider the impacts, both RESPONSIBLE GAMING 38 positive and negative, across our operations and along our value chain, where relevant; this includes those that are both upstream in our sourcing and supply chain as well as downstream in how we create exceptional guest experiences and ENVIRONMENT 48 support local economic and community development, for example. For detail, refer to our Risk to Opportunities section. Environmental performance data reported on a group-wide basis includes all PEOPLE 80 operations over which we have operational control across our portfolio. As our operations in Cyprus were under the operational control of our parent company, Melco International Development Limited, in 2018, data for these operations SOCIETY AND COMMUNITY 98 have been included from 2019 onwards after their transference. When our integrated resort in Cyprus is operational, data from this resort will be included in our environmental metrics. ABOUT MELCO 116 To identify the Environmental, Social and Governance (ESG) topics that are central to our business, we have conducted industry research, peer benchmarking and engaged with a wide range of internal and external GRI CONTENT INDEX 130 stakeholders through multiple channels. As a result, we have enhanced the alignment of the elements within our “Above & Beyond” strategy as presented in Melco’s Strategic Sustainability Framework, which was informed by our CONTACT DETAILS 153 stakeholder engagement process. Melco have also aligned to the UN Sustainable Development Goals (SDGs), for further detail on our support of specific SDG targets, view our website. We welcome your feedback on this report, our strategy and goals. Please email: [email protected] with your comments. 1 CONTENTS AND MESSAGE FROM OUR GOVERNANCE RESPONSIBLE SOCIETY OUR STRATEGY ENVIRONMENT PEOPLE ABOUT MELCO GRI CONTENT INDEX ABOUT THIS REPORT CHAIRMAN AND CEO AND ETHICS GAMING AND COMMUNITY As I write this, we’re all in the midst of one only company to earn this accolade in the city. The are harmonious and complementary. And these kinds Company also received an A- and “Best First Time of considerations extend to wherever we do business, MESSAGE of the largest challenges to ever confront Performer” recognition from CDP, one of the world’s most because there’s no better way of preserving culture and the world, Covid-19. I hope and believe that respected environmental disclosure systems, placing us heritage than by celebrating it. FROM OUR alongside the tragedy and heartbreak, will in their leadership band for climate change responses. Sympathetically embedding ourselves into our surrounding emerge a better understanding of how A key element in effecting change is data, and we’ve communities has widespread reciprocal benefits, for collective action can deliver dramatic and made huge progress in our ability to track multiple example in Macau 80% of all our procurement is from, CHAIRMAN positive results on a global scale. performance streams within our resorts. Knowing or through, local suppliers. This localized approach to the numbers means we can tackle the hotspots first; engagement and dialogue sits at the heart of the way we therefore 2019 has been all about prioritizing issues do business and is reflected in the many international HR AND CEO Sustainability is similarly a big picture topic. Whether relating and establishing responses. For example, based on and employment awards we won in 2019. to the environment, society, or governance, it also relies on monitoring, we were able to divert 712 tonnes of waste collaboration, and the harnessing of change to improve the from disposal to recycling and composting, an increase Returning to today and looking forward to tomorrow, we future. of 10% on last year and another step on our path have entered a phase where reducing costs across all towards circular economy leadership. Our investment in our businesses has become one of our top priorities. In I anticipate, that once Covid-19 has been brought under technology plays a key role in sustainability; for example 2018, we were combatting the inevitable skepticism that control, there will be significantly greater awareness of how we’re trialing A.I. systems across both front- and heart- sustainability would be expensive, adding to the cost of individual actions when taken at scale, can better life for all. of-house to tackle one of our biggest challenges, us doing business, just to “do good”. Well I’m pleased to food waste. report that one of the major turning points of 2019 was a As you may already be aware, last year Melco launched broad realization internally that effectively integrating Above & Beyond, a comprehensive set of strategic Remaining at the heart of every one of our achievements sustainability into all that we do not only saves us money, sustainability initiatives and ambitions that confronted are people and instilling each and every colleague with but better prepares our business and our people for systemic issues within our industry. These efforts can be our vision is vital for long-term success. But it doesn’t the future. summed up by four clear goals that remain unaffected by stop there. As I highlighted earlier, Melco is dedicated to the current economic uncertainty: taking our guests on the journey, and I’m thrilled to see As we pass through these uncertain times, I’m very how our teams have already successfully deployed a thankful that we’ve already successfully incorporated ĵ To inspire our guests by showing them that a number of changes to the guest experience. For example, sustainability into our day-to-day culture at Melco. Make sustainable future is a better future. as part of our commitment to remove single-use plastic, no mistake, there’s still a significant amount of work to be ĵ To be the best partner and the best place to work. this year has seen the widespread installation of drinking done. But the enthusiasm and commitment shown by all water stations throughout the gaming floors, a move assures me that we’ll deliver extraordinary results, all whilst ĵ To achieve carbon neutrality across all our resorts which has been welcomed and adopted by all. enhancing the guest’s experience. ĵ And to achieve zero waste and contribute to circular economy leadership in Asia Design presents tremendous opportunities to positively In the meantime, stay safe and stay healthy. influence sustainability, and Melco has adopted a Above & Beyond remains a potent challenge to ourselves, pioneering approach across all its current development our guests and hopefully our peers to do what we do best, projects. In Macau, the master-planning of Studio City Phase but in ways that bring a more positive impact. And guests Two now takes the migratory flightpath of local birds are a key audience, because we know that those drawn into account. And in Cyprus, where Melco is developing to our pioneering premium resorts, seek high quality Europe’s first integrated resort, the very highest experiences delivered responsibly and sustainably. sustainability standards are being incorporated into its design with an expectation of receiving the nation’s first We’ve learned that by broadcasting clear messages and BREEAM rating of “Excellent”. Lawrence Ho engaging the workforce from top to bottom, it is possible Chairman and CEO, Melco Resorts and Entertainment to convert last year’s short-, medium- and long-term goals The effects of these measures, and how we as an into substantive and impressive results. organization reflect and enhance our surroundings, is always a critical factor in our thinking, something Our first resort, Altira now joins the rest of our Macanese we’re taking to the next level in Japan. There, we’ve portfolio in being honored with the Green Key award, taken meticulous care to immerse our leadership in all another significant advance towards our sustainability aspects of the country’s rich heritage, humanities and goals. And it should be noted that Melco is the first and aesthetic, ensuring that our ambitious proposals in Japan L AW R ENCE HO 2 OUR STRATEGY 3 CONTENTS AND MESSAGE FROM OUR GOVERNANCE RESPONSIBLE SOCIETY OUR STRATEGY ENVIRONMENT PEOPLE ABOUT MELCO GRI CONTENT INDEX ABOUT THIS REPORT CHAIRMAN AND CEO AND ETHICS GAMING AND COMMUNITY OUR STRATEGY → STRATEGIC SUSTAINABILITY FRAMEWORK → STAKEHOLDER ENGAGEMENT → RESPONDING TO WHAT MATTERS MOST — OUR MATERIAL TOPICS → SUSTAINABILITY LEADERSHIP OUR SUSTAINABILITY STRATEGY, ABOVE & BEYOND SETS NEW BENCHMARKS FOR ACHIEVING POSITIVE FINANCIAL, SOCIAL AND ENVIRONMENTAL RESULTS.